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KM Research Highlights• Canada: StatsCanada (348 organizations surveyed)
– 93% have KM initiatives, 25% dedicated budget– Why have KM? – competitive advantage, human capital, IC retention
• U.S.: Conference Board (surveyed Fortune 500)– 80% have KM initiatives in place– 25% have CKOs, 53% have KM staff– 6% have KM initiatives company-wide, 60% < 5 years– KM owned 32% Sr. Mng, 25% HR, 16% IT
• Government at all levels• Institute for Intellectual Capital Research Inc.
KM Research Highlights II• IDC reports Fortune 500 wasted $12 billion in duplicating work
• Ford reports $914 million savings due to KM from 1997 - 2000• Chevron saved $650 million since 1991 due to KM• Texas Instruments saves $1 billion cumulatively since KM program
launched in mid 1990s
• Gartner Group reports– 90% of FORTUNE 500 working on KM– 33% of FORTUNE 1000 had begun KM programs by 1999– will rise to over 50% by 2003
• World Economic Forum– 95% of CEOs feel that KM is critical to success
• Human Resources – absorptive capacity, balance• Economics – the multiplicative effect of flow• Accounting – disclosure of intangibles• Training and Development – ROI & collateral• Technology – evasiveness of codification• Finance – Tobin’s q• Organizational Behaviour – telecommuting + free agents• Strategy – CKO, business process and economic value
What else can you do tomorrow?• Use information technology tools for externalization,
transfer and generation• Increase the ROI on training and development
expenditures (spy and new reimbursement process)• Publish intellectual capital addendum• Education: McMaster, U of T, Queens, Royal Roads• World Congress: http://worldcongress.mcmaster.ca• Research: www.bontis.com/research.htm• Journal of IC: www.emeraldinsight.com/jic.htm• Develop internal markets for knowledge exchange
Other Interesting Projects• IICR KM Diagnostic Tool (business and government)
– Contact IICR for further information regarding causal mapping and KM audit• IICR KM Seminars (business and government)
– Special customized presentations to managers and employees• National KM Certification Program (Canadian Centre for Management Development)
– See: http://www.ccmd-ccg.gc.ca/events/workshops/KM/across_e.html• KM Education (McMaster, Royal Roads, Tangonow, KMCI)
– See: www.bontis.com/p727.htm www.royalroads.ca www.tangonow.net www.kmci.org• eFlow Audit (codified proxy of e-mail flow)• kFactory Assessment (capacity utilization, throughput, bottlenecks)• Ba best practices (office design, Steelcase), organizational slack• World Congress on Intellectual Capital and Innovation Hamilton Jan 14-16, 2004
– See: http://worldcongress.mcmaster.ca• Get 30 day free trial of the Journal of IC (http://www.emeraldinsight.com/jic.htm)• Books: 1 text Oxford U. Press with Choo, 2 compilations with BH KMCI Press
– See: www.bontis.com/research.htm• Knexa.com (IntraKnexa - incentive methodology for ICUs and knowledge sharing)