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12

Stress and Conflict

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Learning Objectives

Define the meaning of stress.

Identify the extraorganizational, organizational, and group stressors.

Examine individual dispositions of stress.

Describe intraindividual and interactive conflict.

Discuss the effects of stress and conflict.

Present strategies for coping/managing stress and negotiation skills for conflict resolution.

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Starting withBest-Practice Leader’s Advice

Harvard’s Robert H. Mnookin on Negotiation Strategies for Managers Program on Negotiation for Senior Executives Mnookin is a widely recognized expert on conflict resolution Attendees from a broad range of titles and ages-30% women Hone skills Opportunities to expand pie Negotiating skills don’t improve through experience Negotiation can be taught Prepare, prepare, prepare Some people natural negotiators Not listening is biggest mistake of inexperienced negotiators

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The Emergence of Stress

New Environment Demands

What Stress Is, and Is Not

What about Burnout

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The Causes of Stress

Extraorganizational Stressors

Organizational Stressors

Group Stressors

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The Causes of Stress(Continued)

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The Causes of Stress

Individual Stressors: The Role of Dispositions

Type A Characteristics

Personal Control

Learned Helplessness

Psychological Hardiness

(Continued)

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The Causes of Stress(Continued)

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Intraindividual Conflict

Conflict Due to Frustration

Goal Conflict

Role Conflict and Ambuiguity

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Intraindividual Conflict(Continued)

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Intraindividual Conflict(Continued)

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Interactive Conflict

Interpersonal Conflict

Intergroup Behavior and Conflict

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The Effects of Stressand Intraindividual Conflict

Physical Problems Due to Stress and Conflict

Psychological Problems Due to Stress and Conflict

Behavioral Problems Due to Stress and Conflict

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Coping Strategiesfor Stress and Conflict

Individual Coping Strategies

Organizational Coping Strategies

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Negotiation Skills: GoingBeyond Conflict Management

Traditional Negotiation Approaches

Contemporary Negotiation Skills

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Questions