Workshop on managerial effectiveness

Workshop on Managerial Effectiveness

Towards framing the Content and Context : Our approach

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“O ARJUNA, DO NOT YIELD TO THIS DEGRADING IMPOTENCE. IT DOES NOT BECOME YOU.GIVE UP

SUCH PETTY WEAKNESS OF HEART AND MIND AND ARISE, O CHASTISER OF THE ENEMY”

THE BHAGWAD GITA----on Krishna telling Arjuna to be more proactive and effective

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WHAT IS A MANAGER EXPECTED TO DO?

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WHAT ARE THE REASONS FOR MANAGERIAL INEFFECTIVENESS?

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Indices of productivity

• The organization may look at---• Building trust• Degree of rapport with employees• Empowerment- freedom of action• Elimination of wasteful activity• Building loyalty• Self regulation, variety and challenge• Involvement in planning and decision making• Objective job performance standards• Healthy work environment• QWL• Salary/incentive schemes• Subordinate development• Knowledge sharing

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IS A HAPPY EMPLOYEE A PRODUCTIVE EMPLOYEE??

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What is the linkage between managerial effectiveness and

turnover?

What is the linkage between employee productivity and

turnover?

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Proposed Framework

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Managerial Competencies Desired

• Achievement Orientation– Performance

– Results

– Goal Clarity

• Interpersonal Effectiveness– Team Building & team Handling/ Team Effectiveness

– Internal Customer satisfaction

– Emotional Intelligence

• Quality orientation– Response time/ Downtime

– Technical Support

– Customer Satisfaction

– Minimization of error through success orientation

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Contd---

• Communication– Grievance handling

– Transparency/ Openness

– Feedback & Action on feedback

– Reward & Recognition

• Leadership– Problem Solving

– Decision Making

– Planning & Organizing

– Creative thinking

– Influencing/ Persuasiveness

– Subordinate Development

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Pedagogy being adopted to enhance Effectiveness

• Role plays

• Case study

• Psychometric tests

• Value based tests

• Management games

• Self awareness exercises

• Questionnaires

• Interactive sessions

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Outcome

Productivity will be enhanced to 25- 30 %

* Conditions apply

Impact on Managerial Effectiveness/Turnover

• Managerial Effectiveness is likely to increase by 25-30% as a result of certain behavioral changes consequent upon training imparted. This is directly linked to their productivity.

• Employee turnover is likely to decrease by 10-15% as a result of enhanced managerial effectiveness in the next six months.

• Subsequent follow ups will be required on a quarterly basis by the training team to monitor effectiveness.

Assumptions

• Hiring is as per laid down procedures• The managers have already reached a certain

level of effectiveness which would be the take off point for training.

• Employee turnover will be minimized only over an extended period of time.

• All operational processes are time tested.• The training team will be given opportunities to

interact with employees prior to the start of training.

Critical Success Factors

• A high Level of Commitment on the part of the Top Management

• An understanding of the fact that trainers are facilitators. Ultimately, the organization, as beneficiaries will need to follow up on lessons that emerge from the two day session.

Thank You

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