Workshop on managerial effectiveness

Workshop on Managerial Effectiveness

Towards framing the Content and Context : Our approach

Enterprise unlimited

“O ARJUNA, DO NOT YIELD TO THIS DEGRADING IMPOTENCE. IT DOES NOT BECOME YOU.GIVE UP

SUCH PETTY WEAKNESS OF HEART AND MIND AND ARISE, O CHASTISER OF THE ENEMY”

THE BHAGWAD GITA----on Krishna telling Arjuna to be more proactive and effective


WHAT IS A MANAGER EXPECTED TO DO?


WHAT ARE THE REASONS FOR MANAGERIAL INEFFECTIVENESS?

( there could be more---)Enterprise unlimited

Indices of productivity

• The organization may look at---• Building trust• Degree of rapport with employees• Empowerment- freedom of action• Elimination of wasteful activity• Building loyalty• Self regulation, variety and challenge• Involvement in planning and decision making• Objective job performance standards• Healthy work environment• QWL• Salary/incentive schemes• Subordinate development• Knowledge sharing


IS A HAPPY EMPLOYEE A PRODUCTIVE EMPLOYEE??


What is the linkage between managerial effectiveness and

turnover?

What is the linkage between employee productivity and

turnover?


Proposed Framework


Managerial Competencies Desired

• Achievement Orientation– Performance

– Results

– Goal Clarity

• Interpersonal Effectiveness– Team Building & team Handling/ Team Effectiveness

– Internal Customer satisfaction

– Emotional Intelligence

• Quality orientation– Response time/ Downtime

– Technical Support

– Customer Satisfaction

– Minimization of error through success orientation


Contd---

• Communication– Grievance handling

– Transparency/ Openness

– Feedback & Action on feedback

– Reward & Recognition

• Leadership– Problem Solving

– Decision Making

– Planning & Organizing

– Creative thinking

– Influencing/ Persuasiveness

– Subordinate Development


Pedagogy being adopted to enhance Effectiveness

• Role plays

• Case study

• Psychometric tests

• Value based tests

• Management games

• Self awareness exercises

• Questionnaires

• Interactive sessions


Outcome

Productivity will be enhanced to 25- 30 %

* Conditions apply

Impact on Managerial Effectiveness/Turnover

• Managerial Effectiveness is likely to increase by 25-30% as a result of certain behavioral changes consequent upon training imparted. This is directly linked to their productivity.

• Employee turnover is likely to decrease by 10-15% as a result of enhanced managerial effectiveness in the next six months.

• Subsequent follow ups will be required on a quarterly basis by the training team to monitor effectiveness.

Assumptions

• Hiring is as per laid down procedures• The managers have already reached a certain

level of effectiveness which would be the take off point for training.

• Employee turnover will be minimized only over an extended period of time.

• All operational processes are time tested.• The training team will be given opportunities to

interact with employees prior to the start of training.

Critical Success Factors

• A high Level of Commitment on the part of the Top Management

• An understanding of the fact that trainers are facilitators. Ultimately, the organization, as beneficiaries will need to follow up on lessons that emerge from the two day session.

Thank You


Workshop on managerial effectiveness

Technology