Who are we? - IdeaScale · 2019-04-01 · Michael Whiley SW Healt Statewide Biobank esearch & nnovation peration Director Heather Sharma xec Directo Clinical Governance & Quality
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Our Proto-Innovation Model
Amanda Koegelenberg
Research & Innovation Project Manager
Who are we?
• NSW Health Pathology
– Government health organisation
– Public pathology provider
– Over 4500 staff across NSW
Where do we fit?
Centralised2014
Our structure
Every organisation is unique
Culture
People
Strategy
Vision
Processes
Valueproposi2on
Learning&Development
Leadership
Engagement
Infrastructure
What did we do?
1. Leadership buy-in
2. Grass-roots approach to building culture
3. Invested in innovation platform/portal
– Prototyped a model (CIC)
1. Our Leadership
• Passionate about innovation
– Included in the strategic plan
• Keen to support / invest
– BUT how? or what?
• Showed support through advocating at all levels
Sample of our communications
Key Learnings
• Define innovation for everyone
– the co-creation of new ideas, incremental or blue-sky,achieved through staff engagement.
– not just about scientific or medical research
• Getting the message to middle-managers
2. Building our new culture
Our Culture
• Rebuild the culture we want
– We value you (our staff)
– Transparency is important
– Trust is key
• Communications messaging (IBM Hills)
– Reinforcement through IdeaLAB, Senior Leadership
Our Innovation Community ofPractice• Informal place to share thoughts, knowledge &
experience
• provide a safe space to discuss;
1. The Technology (IdeaLAB)
2. Human Values (Culture)
3. The Strategy (Campaigns)
• Fortnightly - Monthly
Our Campaigns
• Campaigns (baby-steps)
– Focused on incremental innovation
– Gain confidence in using the system
• Developing our campaigns
– Identify areas of improvements
– Drive campaigns to determine possible solutions
Key Learnings
• Manage expectations
– Leadership
– Our staff
• Culture change takes time
Rough diamonds may sometimes be mistakenfor worthless pebbles.
(Thomas Browne)
3. Our Platform: IdeaLAB
• Drivers for our online platform:
– Diversity of portfolios
– Limited dedicated resources
– Sustainable model
How does it work?
• Single innovation workflow
• Decentralised moderation
– Portfolio-based
• Decision Points:
– Sponsorship
– Assembling Team
ARCHIVEDARCHIVED
Implementation Timelines
Performance Indicators
• Staff engagement
– New users
– Total submissions
– Total ideas
– No. of comments
Performance Indicators
• Idea Conversion
– Sponsorship
– JDI / Implementing
– Team Assembling
The Proto-innovation model
• A Year in Review (2018)
The Proto-innovation model
Learnings
• Continuously evolving
• Dedicated administrator time for engagement
• Recognise the small milestones
• Link to the portfolio strategic direction
• Missing piece of the puzzle – design projects
– E.g. enabling projects - short projects that identify theproblem, design & test the solution
Enabling Projects
Exploratory work
The Pipeline
Future: Our innovation model
• Culture
– Clear definition & set expectations
– Improved engagement
– Communicate small ‘wins’
• Systems & Processes
– Faster workflows for rapid design &/or testing
• Blue-sky campaigns & moonshot projects
Finally
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