Who are we? - IdeaScale · 2019-04-01 · Michael Whiley SW Healt Statewide Biobank esearch & nnovation peration Director Heather Sharma xec Directo Clinical Governance & Quality

Our Proto-Innovation Model

Amanda Koegelenberg

Research & Innovation Project Manager

Who are we?

• NSW Health Pathology

– Government health organisation

– Public pathology provider

– Over 4500 staff across NSW

Where do we fit?

Centralised2014

Our structure

Every organisation is unique

Culture

People

Strategy

Vision

Processes

Valueproposi2on

Learning&Development

Leadership

Engagement

Infrastructure

What did we do?

1. Leadership buy-in

2. Grass-roots approach to building culture

3. Invested in innovation platform/portal

– Prototyped a model (CIC)

1. Our Leadership

• Passionate about innovation

– Included in the strategic plan

• Keen to support / invest

– BUT how? or what?

• Showed support through advocating at all levels

Sample of our communications

Key Learnings

• Define innovation for everyone

– the co-creation of new ideas, incremental or blue-sky,achieved through staff engagement.

– not just about scientific or medical research

• Getting the message to middle-managers

2. Building our new culture

Our Culture

• Rebuild the culture we want

– We value you (our staff)

– Transparency is important

– Trust is key

• Communications messaging (IBM Hills)

– Reinforcement through IdeaLAB, Senior Leadership

Our Innovation Community ofPractice• Informal place to share thoughts, knowledge &

experience

• provide a safe space to discuss;

1. The Technology (IdeaLAB)

2. Human Values (Culture)

3. The Strategy (Campaigns)

• Fortnightly - Monthly

Our Campaigns

• Campaigns (baby-steps)

– Focused on incremental innovation

– Gain confidence in using the system

• Developing our campaigns

– Identify areas of improvements

– Drive campaigns to determine possible solutions

Key Learnings

• Manage expectations

– Leadership

– Our staff

• Culture change takes time

Rough diamonds may sometimes be mistakenfor worthless pebbles.

(Thomas Browne)

3. Our Platform: IdeaLAB

• Drivers for our online platform:

– Diversity of portfolios

– Limited dedicated resources

– Sustainable model

How does it work?

• Single innovation workflow

• Decentralised moderation

– Portfolio-based

• Decision Points:

– Sponsorship

– Assembling Team

ARCHIVEDARCHIVED

Implementation Timelines

Performance Indicators

• Staff engagement

– New users

– Total submissions

– Total ideas

– No. of comments

Performance Indicators

• Idea Conversion

– Sponsorship

– JDI / Implementing

– Team Assembling

The Proto-innovation model

• A Year in Review (2018)

The Proto-innovation model

Learnings

• Continuously evolving

• Dedicated administrator time for engagement

• Recognise the small milestones

• Link to the portfolio strategic direction

• Missing piece of the puzzle – design projects

– E.g. enabling projects - short projects that identify theproblem, design & test the solution

Enabling Projects

Exploratory work

The Pipeline

Future: Our innovation model

• Culture

– Clear definition & set expectations

– Improved engagement

– Communicate small ‘wins’

• Systems & Processes

– Faster workflows for rapid design &/or testing

• Blue-sky campaigns & moonshot projects

Finally