What it means to be a client manager at FlatStack
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WHAT IT MEANS TO BE A FLATSTACK
CLIENT MANAGER
Monday, October 7, 13
SET PEOPLE UP TO SUCCEED. BELIEVE IN THEM.GREAT WORK IS A MATTER OF PRIDE
DOING > TALKINGBE CURIOUS & NEVER STOP LEARNING.
INNOVATE. MAKE MISTAKES. LEARN.FLATTEN THE WORLD & EXPLORE IT.
COMMUNICATE TRANSPARENTLY & HONESTLY.WORK HARD. PLAY HARD.
WIN, WIN, WIN = CUSTOMERS, EMPLOYEES, COMPANYCREATE AWESOMENESS
FLATSTACK CORE VALUES
Monday, October 7, 13
Monday, October 7, 13
YOU LEAD COMMUNICATION.
Monday, October 7, 13
YOU CREATE A SENSE OF OWNERSHIP FOR ALL INVOLVED.
YOU LEAD COMMUNICATION.
Monday, October 7, 13
YOU CREATE A SENSE OF OWNERSHIP FOR ALL INVOLVED.
YOU LEAD COMMUNICATION.
YOU PROVIDE STABILITY, LEADERSHIP, AND MOTIVATION.
Monday, October 7, 13
YOU CREATE A SENSE OF OWNERSHIP FOR ALL INVOLVED.
YOU ARE THE GLUE.
YOU LEAD COMMUNICATION.
YOU PROVIDE STABILITY, LEADERSHIP, AND MOTIVATION.
Monday, October 7, 13
A FlatStack client managers job is to make everyone involved in a project become one team with a shared vision and a single clear goal.
Monday, October 7, 13
A FlatStack client managers job is to make everyone involved in a project become one team with a shared vision and a single clear goal.
PUT ANOTHER WAY:CREATE AWESOMENESS
Monday, October 7, 13
HOW DO YOU DO THIS?IT'S NOT A FAITH IN TECHNOLOGY. IT'S FAITH IN PEOPLE. - STEVE JOBS
Monday, October 7, 13
COMMUNICATIONCONTEXT
PROBLEM SOLVINGACCOUNTABILITY
HOW DO YOU DO THIS?IT'S NOT A FAITH IN TECHNOLOGY. IT'S FAITH IN PEOPLE. - STEVE JOBS
Monday, October 7, 13
COMMUNICATIONTHE GREATEST ENEMY OF COMMUNICATION IS THE ILLUSION OF IT. - PIERRE MARTINEAU
Monday, October 7, 13
•Learning to Listen•Define Terms•Ask questions
Tools:- SCRUM Reports- Demos & Retrospectives- Stand-Ups- User Stories
“The beginning of wisdom is the definition of terms” - Socrates
COMMUNICATIONTHE GREATEST ENEMY OF COMMUNICATION IS THE ILLUSION OF IT. - PIERRE MARTINEAU
Monday, October 7, 13
CONTEXTPRIORITY IS A FUNCTION OF CONTEXT. - STEPHEN COVEY
Monday, October 7, 13
•Listening•Asking Questions•Big Picture Thinking•Independent Research
- Is the client funded or not? Are they a small team or a large team? Do they have live users or not? Are they preparing for a big pitch to a client or investor? What are the pressures they face?- What are the problems that we can help them solve?
CONTEXTPRIORITY IS A FUNCTION OF CONTEXT. - STEPHEN COVEY
Monday, October 7, 13
PROBLEM SOLVINGA PROBLEM WELL PUT IS HALF SOLVED. - JOHN DEWEY
Monday, October 7, 13
•Self-Awareness (focusing on the things we can help with)•Figuring out the actual problem•Sharing our honest opinions directly
“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.” ― Albert Einstein
PROBLEM SOLVINGA PROBLEM WELL PUT IS HALF SOLVED. - JOHN DEWEY
Monday, October 7, 13
ACCOUNTABILITYIT IS NOT ONLY WHAT WE DO, BUT ALSO WHAT WE DO NOT DO, FOR WHICH WE ARE ACCOUNTABLE. - MOLIERE
Monday, October 7, 13
•Confidence•Honesty and Directness•Treat good news and bad news the same way•Under promise and over deliver
Horror vacui (Nature abhors a vacuum) - Aristotle
ACCOUNTABILITYIT IS NOT ONLY WHAT WE DO, BUT ALSO WHAT WE DO NOT DO, FOR WHICH WE ARE ACCOUNTABLE. - MOLIERE
Monday, October 7, 13
TIME FOR QUESTIONS...Whose first?
Monday, October 7, 13
SET PEOPLE UP TO SUCCEED. BELIEVE IN THEM.GREAT WORK IS A MATTER OF PRIDE
DOING > TALKINGBE CURIOUS & NEVER STOP LEARNING.
INNOVATE. MAKE MISTAKES. LEARN.FLATTEN THE WORLD & EXPLORE IT.
COMMUNICATE TRANSPARENTLY & HONESTLY.WORK HARD. PLAY HARD.
WIN, WIN, WIN = CUSTOMERS, EMPLOYEES, COMPANYCREATE AWESOMENESS
FLATSTACK CORE VALUES
Monday, October 7, 13
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