What it means to be a client manager at FlatStack

WHAT IT MEANS TO BE A FLATSTACK

CLIENT MANAGER

Monday, October 7, 13

SET PEOPLE UP TO SUCCEED. BELIEVE IN THEM.GREAT WORK IS A MATTER OF PRIDE

DOING > TALKINGBE CURIOUS & NEVER STOP LEARNING.

INNOVATE. MAKE MISTAKES. LEARN.FLATTEN THE WORLD & EXPLORE IT.

COMMUNICATE TRANSPARENTLY & HONESTLY.WORK HARD. PLAY HARD.

WIN, WIN, WIN = CUSTOMERS, EMPLOYEES, COMPANYCREATE AWESOMENESS

FLATSTACK CORE VALUES



YOU LEAD COMMUNICATION.


YOU CREATE A SENSE OF OWNERSHIP FOR ALL INVOLVED.





YOU PROVIDE STABILITY, LEADERSHIP, AND MOTIVATION.



YOU ARE THE GLUE.


YOU PROVIDE STABILITY, LEADERSHIP, AND MOTIVATION.


A FlatStack client managers job is to make everyone involved in a project become one team with a shared vision and a single clear goal.


A FlatStack client managers job is to make everyone involved in a project become one team with a shared vision and a single clear goal.

PUT ANOTHER WAY:CREATE AWESOMENESS


HOW DO YOU DO THIS?IT'S NOT A FAITH IN TECHNOLOGY. IT'S FAITH IN PEOPLE. - STEVE JOBS


http://www.brainyquote.com/quotes/quotes/s/stevejobs416920.html




COMMUNICATIONCONTEXT

PROBLEM SOLVINGACCOUNTABILITY

HOW DO YOU DO THIS?IT'S NOT A FAITH IN TECHNOLOGY. IT'S FAITH IN PEOPLE. - STEVE JOBS






COMMUNICATIONTHE GREATEST ENEMY OF COMMUNICATION IS THE ILLUSION OF IT. - PIERRE MARTINEAU


•Learning to Listen•Define Terms•Ask questions

Tools:- SCRUM Reports- Demos & Retrospectives- Stand-Ups- User Stories

“The beginning of wisdom is the definition of terms” - Socrates

COMMUNICATIONTHE GREATEST ENEMY OF COMMUNICATION IS THE ILLUSION OF IT. - PIERRE MARTINEAU


CONTEXTPRIORITY IS A FUNCTION OF CONTEXT. - STEPHEN COVEY


http://thinkexist.com/quotation/priority_is_a_function_of_context/325901.html


•Listening•Asking Questions•Big Picture Thinking•Independent Research

- Is the client funded or not? Are they a small team or a large team? Do they have live users or not? Are they preparing for a big pitch to a client or investor? What are the pressures they face?- What are the problems that we can help them solve?

CONTEXTPRIORITY IS A FUNCTION OF CONTEXT. - STEPHEN COVEY




PROBLEM SOLVINGA PROBLEM WELL PUT IS HALF SOLVED. - JOHN DEWEY


http://www.goodreads.com/author/show/42738.John_Dewey


•Self-Awareness (focusing on the things we can help with)•Figuring out the actual problem•Sharing our honest opinions directly

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.” ― Albert Einstein

PROBLEM SOLVINGA PROBLEM WELL PUT IS HALF SOLVED. - JOHN DEWEY


http://www.goodreads.com/author/show/9810.Albert_Einstein

http://www.goodreads.com/author/show/9810.Albert_Einstein



ACCOUNTABILITYIT IS NOT ONLY WHAT WE DO, BUT ALSO WHAT WE DO NOT DO, FOR WHICH WE ARE ACCOUNTABLE. - MOLIERE


•Confidence•Honesty and Directness•Treat good news and bad news the same way•Under promise and over deliver

Horror vacui (Nature abhors a vacuum) - Aristotle

ACCOUNTABILITYIT IS NOT ONLY WHAT WE DO, BUT ALSO WHAT WE DO NOT DO, FOR WHICH WE ARE ACCOUNTABLE. - MOLIERE


TIME FOR QUESTIONS...Whose first?


SET PEOPLE UP TO SUCCEED. BELIEVE IN THEM.GREAT WORK IS A MATTER OF PRIDE

DOING > TALKINGBE CURIOUS & NEVER STOP LEARNING.

INNOVATE. MAKE MISTAKES. LEARN.FLATTEN THE WORLD & EXPLORE IT.

COMMUNICATE TRANSPARENTLY & HONESTLY.WORK HARD. PLAY HARD.

WIN, WIN, WIN = CUSTOMERS, EMPLOYEES, COMPANYCREATE AWESOMENESS

FLATSTACK CORE VALUES


What it means to be a client manager at FlatStack

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