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• 1993 CERN Donated W.W.W
• 1997 First Blogging
• 2004 Facebook
• 2006 Twitter
• 2014 84% 0f 7.1 million access Internet
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• Half The Cost
• Knowing Your Audience
• Expand Your Audience
• Increase Website Traffic
• Target Audience
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• Improve Market Intelligence
• Increase Brand Awareness
• Increases Profits
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• Communication with Customers
• Resolve Disputes
• Create Meaningful Relationships
• Increase Customers
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