UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University.

UWM CIO Office

What Happened to the Computer Lab?

11

Beth Schaefer Associate Director, Client Services,

University Information Technology Services, University of Wisconsin–Milwaukee

UWM CIO Office

UW-Milwaukee At A Glance

22

Enrollment 30,400

Undergraduate 25,000

Masters & Doctoral 5,000

Faculty & Staff 3,455

Central IT staff 125

IT student staff 175

Schools & Colleges 12

Programs:

Undergraduate 84

Masters 48

Doctoral 24

UWM CIO Office

Computers on Campus

33

• 6 Public Campus Computer Labs450 Computers - Windows XP and Mac OSX

–Student Union

–Sandburg Residence Halls

–Lubar School of Business

–Daniel M. Soref Learning Commons - Library

–Curtin Hall (Mac Lab)

–Bolton Hall (Walk In, TechStore, TechRepair)

UWM CIO Office

Computers on Campus

44

• 130 Web Kiosks across campus

• Multiple departmental and disciplinary specific labs

UWM CIO Office

Computers on Campus

55

• Student Computer Ownership on Campus– Ownership of personal desktop – 49%– Ownership of Laptop – 83%– Percentage of students using labs – 19%

UWM CIO Office

CCL Application Usage

66

•October 2008-October 2009

•Internet Explorer XP •Adobe Photoshop XP

•Microsoft Word XP •Microsoft Access XP

•Mozilla Firefox XP •Windows Media Player

•Real Player XP •Mozilla Firefox OSX

•Microsoft Power Point XP •Microsoft Notepad XP

•Adobe Acrobat Reader XP •Adobe Acrobat 8 XP

•Microsoft Excel XP •Adobe Acrobat Distiller XP

•Zip Genius XP •Microsoft Paint XP

•Minitab 15 Statistical English XP •Apple Safari Web Browser OSX

•Apple iTunes XP •ArcGIS Map XP

UWM CIO Office

CCL Lab Users and Logins

77

• October 2008-2009– Total Users 62640– Total Login 578482– Average Number of Logins per day 1585

UWM CIO Office

CCL Lab Users and Logins

88

• October 11-17, 2009 Student Union

UWM CIO Office

Changes

99

• In the last year, we have:– Closed a 24/7 lab– Opened a 24/5 lab

UWM CIO Office

Changes

1010

• In the last year, we have:– Unstaffed labs

UWM CIO Office

Changes

1111

• In the last year, we have:– Remodeled labs

• Student Union• Daniel M. Soref Learning Commons - Library

UWM CIO Office

Changes-Student Union

1212

UWM CIO Office

Changes-Student Union

1313

• Enclosure walls brought down

UWM CIO Office

Changes-Student Union

1414

• Enclosure walls brought down

• Unstaffed

UWM CIO Office

Changes-Student Union

1515

• Enclosure walls brought down

• Unstaffed

• Food friendly

UWM CIO Office

Changes-Student Union

1616

• Enclosure walls brought down

• Unstaffed

• Food friendly

• Louder area

UWM CIO Office

Changes-Student Union

1717

• Enclosure walls brought down

• Unstaffed

• Food friendly

• Louder area

• Hours of operation expanded

UWM CIO Office

Changes-Student Union

1818

• Enclosure walls brought down

• Unstaffed

• Food friendly

• Louder area

• Hours of operation expanded• “Parking Lot” vs. queuing up for computer

UWM CIO Office

Changes-Learning Commons

1919

UWM CIO Office

Changes-Learning Commons

2020

• 24/5 availability-Sunday to Thursday

UWM CIO Office

Changes-Learning Commons

2121

• 24/5 availability-Sunday to Thursday

• Coffee Bar

UWM CIO Office

Changes-Learning Commons

2222

• 24/5 availability-Sunday to Thursday

• Coffee Bar

• 200 computers-PC and Mac

UWM CIO Office

Changes-Learning Commons

2323

• 24/5 availability-Sunday to Thursday

• Coffee Bar

• 200 computers-PC and Mac

• Classrooms/Teaching Labs

UWM CIO Office

Changes-Learning Commons

2424

• 24/5 availability-Sunday to Thursday

• Coffee Bar

• 200 computers-PC and Mac

• Classrooms/Teaching Labs

• Group Study rooms

UWM CIO Office

Changes-Learning Commons

2525

• 24/5 availability-Sunday to Thursday

• Coffee Bar

• 200 computers-PC and Mac

• Classrooms/Teaching Labs

• Group Study rooms

• Library Services

UWM CIO Office

Changes-Learning Commons

2626

• 24/5 availability-Sunday to Thursday

• Coffee Bar

• 200 computers-PC and Mac

• Classrooms/Teaching Labs

• Group Study rooms

• Library Services

• IT Desk-double staffing

UWM CIO Office

Changes-Bolton Hall

2727

UWM CIO Office

Changes-Bolton Hall

2828

• Remodeling to accommodate TechStore

UWM CIO Office

Changes-Bolton Hall

2929

• Remodeling to accommodate TechStore

• Move consultant station

UWM CIO Office

Changes-Bolton Hall

3030

• Remodeling to accommodate TechStore

• Move consultant station

• Cosmetic changes-chairs, carpet, paint

UWM CIO Office

Changes-Bolton Hall

3131

• Remodeling to accommodate TechStore

• Move consultant station

• Cosmetic changes-chairs, carpet, paint

• Group workstations seeing more use

UWM CIO Office

Changes-Bolton Hall

3232

• Remodeling to accommodate TechStore

• Move consultant station

• Cosmetic changes-chairs, carpet, paint

• Group workstations seeing more use

• Shortened hours of walkin support

– SRS Clickers and Wireless connectivity

UWM CIO Office

Operational Changes

3333

• “Shift Supervisors” attend to labs with regular rounds

UWM CIO Office

Operational Changes

3434

• “Shift Supervisors” attend to labs with regular rounds

• Security cameras

UWM CIO Office

Operational Changes

3535

• “Shift Supervisors” attend to labs with regular rounds

• Security cameras

• Signage

UWM CIO Office

Operational Changes

3636

• “Shift Supervisors” attend to labs with regular rounds

• Security cameras

• Signage

• Communication (web, guides)

• Strengthened relationships with partners on campus

UWM CIO Office

Survey

3737

• Focusing on – "What did you come here to do?”– "Why did you come here today?”

UWM CIO Office

Final Thoughts

3838

Not going away just yet

• Software and printing are still a draw

UWM CIO Office

Final Thoughts

3939

Not going away just yet

• Software and printing are still a draw

• Collaborative space

UWM CIO Office

Final Thoughts

4040

Not going away just yet

• Software and printing are still a draw

• Collaborative space

• More multipurpose use

UWM CIO Office

Contact Information

4141

Beth Schaefer,

beths@uwm.edu

414-229-4072