US WASH Ambassador's Meeting - Lockwood

Supporting water sanitationand hygiene services for life

Explaining Triple-S and the service delivery approach

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Rural water supply: we are making progress

− Tens of $ billions invested

− 800 million with new access 1990 – 2010 (JMP, 2012)

− Almost doubling of on-premise piped supplies

− New approaches and knowledge gained

In short , we have become pretty good at providing first time access

Millennium development goal on safe

drinking water reaches target

early.

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

... but mind the “sustainability gap”

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Current approaches to rural water supplyare not working

Too many systems are non-functional at any one time or broken beyond repair

Commonly cited figures average between 30% and 40%

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Comparing coverage with actual service delivered

And non-functionality is just the tip of the iceberg

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

hardware ≠ service

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Underlying causes of poor functionality and low service levels

Sector dynamics and political economy focuses on hardware provision

Weak government and low political priority

Poorly harmonized donors and NGOs

Fragmented and projectised approaches

Limited capacity to learn, innovate and change

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

As sectors evolve, so effort, cost and institutional requirements also change

Source: Moriarty, 2011

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

As sectors evolve, so effort, cost and institutional requirements also change

Source: Moriarty, 2011

Danger zone:

as basic infrastructure is provided, coverage risks stagnating at around 60 – 80

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

The rural water sector is a complex adaptive system.

Fixing it requires systemic change, multiple stakeholders, relationships and entry points.

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Adopting a service delivery

approachto rural water

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

A new paradigm?

Source: IRC, 2011

Infrastructure Approach Service Delivery Approach

Investment (capital expenditure)

Investment (operational expenditure)

Service level

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

The concept of service delivery

An approach to the provision of rural water supply services, which emphasises the entire life-cycle of a service, consisting of both the hardware and software required to provide a certain level of water service

Source: Lockwood and Smets 2011

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Better life cycle cost assessments and improved asset management are major challenges

Recurrent and replacement costs have often been ignored in the past

EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH

Moving towards service delivery

− WASH services quality, quantity, accessibility, reliability

− A service is indefinite planning, financing, O&M, monitoring, support and reinvestment

− Scale matters district, regional and national

− Capacity development is at the centre

Government vision and leadership is critical