Supporting water sanitation and hygiene services for life Explaining Triple-S and the service delivery approach
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Supporting water sanitationand hygiene services for life
Explaining Triple-S and the service delivery approach
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Rural water supply: we are making progress
− Tens of $ billions invested
− 800 million with new access 1990 – 2010 (JMP, 2012)
− Almost doubling of on-premise piped supplies
− New approaches and knowledge gained
In short , we have become pretty good at providing first time access
Millennium development goal on safe
drinking water reaches target
early.
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
... but mind the “sustainability gap”
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Current approaches to rural water supplyare not working
Too many systems are non-functional at any one time or broken beyond repair
Commonly cited figures average between 30% and 40%
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Comparing coverage with actual service delivered
And non-functionality is just the tip of the iceberg
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
hardware ≠ service
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Underlying causes of poor functionality and low service levels
Sector dynamics and political economy focuses on hardware provision
Weak government and low political priority
Poorly harmonized donors and NGOs
Fragmented and projectised approaches
Limited capacity to learn, innovate and change
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
As sectors evolve, so effort, cost and institutional requirements also change
Source: Moriarty, 2011
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
As sectors evolve, so effort, cost and institutional requirements also change
Source: Moriarty, 2011
Danger zone:
as basic infrastructure is provided, coverage risks stagnating at around 60 – 80
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
The rural water sector is a complex adaptive system.
Fixing it requires systemic change, multiple stakeholders, relationships and entry points.
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Adopting a service delivery
approachto rural water
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
A new paradigm?
Source: IRC, 2011
Infrastructure Approach Service Delivery Approach
Investment (capital expenditure)
Investment (operational expenditure)
Service level
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
The concept of service delivery
An approach to the provision of rural water supply services, which emphasises the entire life-cycle of a service, consisting of both the hardware and software required to provide a certain level of water service
Source: Lockwood and Smets 2011
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Better life cycle cost assessments and improved asset management are major challenges
Recurrent and replacement costs have often been ignored in the past
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH
Moving towards service delivery
− WASH services quality, quantity, accessibility, reliability
− A service is indefinite planning, financing, O&M, monitoring, support and reinvestment
− Scale matters district, regional and national
− Capacity development is at the centre
Government vision and leadership is critical
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