Unethical Mobile VAS implications & solutions
Post on 17-Dec-2014
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Unethical VAS Wrong practices ,Implications & right measures
Stealing money from consumer Pocket VAS Companies are stealing money from
consumer pocket
The consumers is helpless
Customer services of Telecom Operators
&TRAI inefficient to plug these GAPS.
Instead of Protecting consumers and interests the Managers are
Protecting Revenues
Back end Manipulation of Numbers and balance
deduction from consumer recharge amount.
Micro charging,Step pricing and Charging,
Low Exit options,Enabling services from back end
Indian consumers are forced to take subscription based services
( Almost all of such services)
What are these Wrong practices ???
Why this is happening ??? Multiple reasons
Low Revenue shares to VAS companies by Operators.
Virtually no promotional budgets with VAS companies to establish brands and services.
Plenty of services and limited promotional Channels
Promotions Controlled by Telecom operators
Ignoring the wrong practices by VAS companies
Who is getting Affected ???End Consumers
Do not eat their hard earned bread
Consumers will stop using the services due to these unethical
practices.
Wrongful deduction of Wallpapers download will force them to exit of
out the GPRS /3G services on phone.
Others will stop keeping balance on Phone. They will recharge only
when necessary.
Implication Consumers are Forced to EXIT out of VAS
You can’t keep the EXIT Door Closed for
Consumers.
They will churn and churn faster from the service and later the
network
High Churn
Everyone’s revenues will Jump down Drastically
But that shouldn’t be the immediate concern The concern is to protect the consumer interest
Revenues will Rise as well, but will take time
You will have to Take The Right
Steps
Revenues will fall and then Rise steeply once
the faith of the consumers is restored.
Build Faith Build Faith and Trust
Right Revenue Shares to the partner will solve 80% of
the problems
Will help VAS companies to establish their brand and services independently of
Operators
Value VAS Companies as Partners, Telecom Operators need to take care of partner as well
VAS Companies Pay for the reach but don’t get paid for Innovation, value additions, Marketing, Brand building
and other important tools of success.
Distribution/Reach for any service cannot be treated so
costly.
VAS Companies leverage Telecom Operator reach to consumers
VAS Companies should also get more ethical and stop putting load on revenue
giving consumers.
Stop Wrong practices
Win consumer back with Innovation and Service
measures.
Together everyone can create a happy customer experience
All this will attract
consumer back on VAS
services
Let’s connect Your thoughts are welcome
Chandan MishraWireless Telecom professional
New Delhi - Indiahttp://in.linkedin.com/in/chandanmishra
mishrachandank@hotmail.com
https://www.facebook.com/groups/VASContent/
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