Triangle Management Services

Overview and history• Founded 1984• Privately owned UK domiciled business• Completely independent• Exclusive focus on mail, express and logistics industries• Well known ‘brand’ within these sectors

Philosophy

Industry leaders

Information and ideas exchange

Thought leadership

Philosophy• Triangle provides thought-provoking analysis and

informed opinion to the industry through a number of channels

• We have the ability to reach and communicate with 99% of the industry

• We work closely with industry operators to assist them achieve their objectives – ‘helping you deliver’

• We are independent, and not linked to any organisation, affiliation or business

• This allows us the freedom to find the solution that is strategically most appropriate

Range of business services

• Networking conferences• Specialist media• In-depth consultancy• Authoritative published research• Industry specific search and selection• Unique industry awards

Conferences and events

• Four industry conferences per annum• Each with accompanying showcase exhibition• Attract high quality CEO speaker line-up• On average 400-500 senior industry delegates• Geographical coverage – UK, Europe, Americas,

Middle East/Asia

Conferences and events 2011

Annual event dealing with International & National post & parcel matters for the nearly 1 billion people in the Americas region. Eighth Americas event was staged in February 2010, and the conference will be returning to North America in 2011.

Intensive one day event focussing exclusively on the UK. Staged in London in April, MEDS brings together the whole of the industry under one roof. 2010 highly successful, and date confirmed for 2011 – 7th April.

The eighteenth iteration of WMX Europe is in Brussels under the auspices of host sponsor, bpost international. This highly popular conference brings together industry leaders from around the globe.

PosTech is our high-level international conference concentrating on postal technology. Staged for the first time in 2007 in Saudi Arabia, the third PosTech will bring together both operators and industry technology suppliers in Dubai on 14-16 March.

World Mail Awards

• Unique industry Awards programme, now in its twelfth year

• Ten Awards categories covering the whole of the industry

• Presented at a glittering gala dinner on the eve of our European event

“I believe that the World Mail Awards is a first class incentive to encourage excellence and best practice among the world’s postal organisations”

Thomas Leavey, Former Director General, UPU

Far reaching specialist media

• PRINT:

• Quarterly opinion and review magazine• Leading industry contributors• Subscriber base of over 5,000• Distributed to over 180 countries

Far reaching specialist media

• ONLINE:

• Brand new industry portal, launched late 2009• News, opinions, jobs, blogs and community• Site traffic growing exponentially• Free to register and to contribute• An invaluable tool to reach the industry worldwide

Research & ConsultancyWe know the world’s mail and express industry

Domestic parcels expenditure by B2C shippers

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• Support business investment decisions with impartial advice …. new products & services, business partners

• Find input for strategic planning and marketing messages

• Measure performance against internal targets, competitors, the industry

• Obtain independent customer feedback • Track specific market trends, competitor news,

customer developments, new opportunities …. in the postal, express or logistics industry

Triangle’s Research Team helps you to:

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Domestic parcels expenditure by B2C shippers

1.0

5.2

10.8

6.98.1

19.6

26.4

22.0

0

5

10

15

20

25

30

35

<£14,9

99

£15,000

- £49,9

99

£50,000

- £149

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£150,0

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£300,0

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3.0

4.0

5.0Overall Level of Service

Price

Customer Services

Quality of Transport Service

Provision of Information

Image

Level of Importance and rating for Image

3.8

3.9

4.0

4.1

4.2

4.3

4.4

4.5

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DPD

UPS

DHL Express

APC

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Hermes

Royal Mail

Home Delivery Network

Mean: 4.21

Mean: 4.3

Data Visualisation to meet your needs

NB Original charts that have been altered.

European Express Networks Digest 2011Published: April 2011Price: £795 (+ VAT where applicable)

A handy digest of the members and partner companies of the nine main European express parcels networks across 41 European countries (excluding the integrators and their own branded networks).

Contact Triangle’s Express Director+44 1628 642 910robin.parr-davies@triangle.eu.com

SPECIAL PRICE TODAY AT MEDS OF £716(+VAT)

The Hybrid Mail Report Published: July 2010 Price: £10,000 (+ VAT where applicable)

The definitive study on hybrid mail, looking at its development to date and its future. Based on extensive research utilising Triangle’s unique and extensive databank, supplemented by interviews with customers and service providers and input from relevant industry experts.

Available in two parts: The Strategic Overview of the development and application of hybrid mail and Comprehensive guide to suppliers of hybrid mail technology and services.

http://www.triangle.eu.com/market-intelligence/reports/mail-reports/the-hybrid-mail-report/

Contact Triangle Research Department+44 1628 642 910helen.daniels@triangle.eu.com

• The industry standard benchmarking surveys for the UK express industry

• These surveys focus on regular B2B and B2C parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels.

NEW FOR 2011

UK Domestic Express Parcels (B2B/B2C) Survey 2011 A combination report.

Speak to the research team about pricing.

UK Domestic B2B Express Parcels Survey 2011 andUK Domestic B2C Express Parcels Survey 2011

Published: June 2011 Price: £12,150 each (+ VAT where applicable)

• Knowledge and awareness of carriers

• Communications• Internet usage• Parcels shipments profile• Carriers used• Types of products being delivered

to the home• Total expenditure and share of

wallet with carriers• Service improvements• Problem handling• Selection criteria

• Marketing recall• Carrier ratings• Quality of transport service• Customer care• Provision of information• Flow of information between

carrier shipper and end customer• Notification of late/non delivery• Service returns• Likelihood to recommend primary

carrier and why• Usage

Domestic Express Parcels Survey Coverage

Talk to us

Triangle’s Research Team is here at MEDS today

Ask us about:

• Our Digital Competitor and Market Intelligence Services

• Our Online Shipper and Mailer Panels

• Tell us about your research needs

We are industry specialists

Search and selection

• Experienced recruitment team, focussed exclusively on middle and senior management roles

• Clients include:

In summary

• Highly focussed and specialised business• Independent – of ownership and thought• Over 25 years industry experience• Well resourced team with significant industry

experience• Work in partnership with clients

Knowledge and connections to help you deliver