Overview and history• Founded 1984• Privately owned UK domiciled business• Completely independent• Exclusive focus on mail, express and logistics industries• Well known ‘brand’ within these sectors
Philosophy
Industry leaders
Information and ideas exchange
Thought leadership
Philosophy• Triangle provides thought-provoking analysis and
informed opinion to the industry through a number of channels
• We have the ability to reach and communicate with 99% of the industry
• We work closely with industry operators to assist them achieve their objectives – ‘helping you deliver’
• We are independent, and not linked to any organisation, affiliation or business
• This allows us the freedom to find the solution that is strategically most appropriate
Range of business services
• Networking conferences• Specialist media• In-depth consultancy• Authoritative published research• Industry specific search and selection• Unique industry awards
Conferences and events
• Four industry conferences per annum• Each with accompanying showcase exhibition• Attract high quality CEO speaker line-up• On average 400-500 senior industry delegates• Geographical coverage – UK, Europe, Americas,
Middle East/Asia
Conferences and events 2011
Annual event dealing with International & National post & parcel matters for the nearly 1 billion people in the Americas region. Eighth Americas event was staged in February 2010, and the conference will be returning to North America in 2011.
Intensive one day event focussing exclusively on the UK. Staged in London in April, MEDS brings together the whole of the industry under one roof. 2010 highly successful, and date confirmed for 2011 – 7th April.
The eighteenth iteration of WMX Europe is in Brussels under the auspices of host sponsor, bpost international. This highly popular conference brings together industry leaders from around the globe.
PosTech is our high-level international conference concentrating on postal technology. Staged for the first time in 2007 in Saudi Arabia, the third PosTech will bring together both operators and industry technology suppliers in Dubai on 14-16 March.
World Mail Awards
• Unique industry Awards programme, now in its twelfth year
• Ten Awards categories covering the whole of the industry
• Presented at a glittering gala dinner on the eve of our European event
“I believe that the World Mail Awards is a first class incentive to encourage excellence and best practice among the world’s postal organisations”
Thomas Leavey, Former Director General, UPU
Far reaching specialist media
• PRINT:
• Quarterly opinion and review magazine• Leading industry contributors• Subscriber base of over 5,000• Distributed to over 180 countries
Far reaching specialist media
• ONLINE:
• Brand new industry portal, launched late 2009• News, opinions, jobs, blogs and community• Site traffic growing exponentially• Free to register and to contribute• An invaluable tool to reach the industry worldwide
Research & ConsultancyWe know the world’s mail and express industry
Domestic parcels expenditure by B2C shippers
1.0
5.2
10.8
6.98.1
19.6
26.4
22.0
0
5
10
15
20
25
30
35
<£14,9
99
£15,000
- £49,9
99
£50,000
- £149
,999
£150,0
00 - £29
9,999
£300,0
00 - £49
9,999
£500,0
00 - £99
9,999
£1,000,0
00 - £4,9
99,999
>£5,000
,000
Perc
enta
ge
% Spending
% Respondents
• Support business investment decisions with impartial advice …. new products & services, business partners
• Find input for strategic planning and marketing messages
• Measure performance against internal targets, competitors, the industry
• Obtain independent customer feedback • Track specific market trends, competitor news,
customer developments, new opportunities …. in the postal, express or logistics industry
Triangle’s Research Team helps you to:
46.044.0
10.0
0
10
20
30
40
50
Promoter Passive Detractor
Loyalty Index = 36.0
13 11 1322
10 7 413
22 18
37
21 184 9 7
12
87 8
17 27
17
1254
13 205
10
15
148
9
17
12 26
9
8
12 17
18
54
12
7
5
5 2
9 5
13
13
15 10
3
5
29
413
11
107
9 3
4
6
3 5
8
5
3
552
4030 29
44
65
39
62 67
3419
2738
5
7
3
4
2 41
0%
20%
40%
60%
80%
100%
APC Ove
rnig
ht
City L
ink
DHL Exp
ress DPD
FedEx
Herm
es
Home D
eliv
ery
Network
Inte
rlink
Nightfr
eight
Parce
lforc
e W
orldw
ide
Royal M
ail
TNT Exp
ress
/Pos
t
UK Mai
l UPS
Per
cen
tag
e o
f u
sers
100%
91%-99%
71%-90%
51%-70%
31%-50%
11%-30%
1%-10%
Domestic parcels expenditure by B2C shippers
1.0
5.2
10.8
6.98.1
19.6
26.4
22.0
0
5
10
15
20
25
30
35
<£14,9
99
£15,000
- £49,9
99
£50,000
- £149
,999
£150,0
00 - £29
9,999
£300,0
00 - £49
9,999
£500,0
00 - £99
9,999
£1,000,0
00 - £4,9
99,999
>£5,000
,000
Perc
enta
ge
% Spending
% Respondents
3.0
4.0
5.0Overall Level of Service
Price
Customer Services
Quality of Transport Service
Provision of Information
Image
Level of Importance and rating for Image
3.8
3.9
4.0
4.1
4.2
4.3
4.4
4.5
4.0 4.1 4.2 4.3 4.4 4.5 4.6 4.7
Image
Lev
el o
f Im
po
rtan
ce
FedEx
UK Mail
City Link
Interlink
Nightfreight
Parcelforce Worlwide
DPD
UPS
DHL Express
APC
TNT Express/Post
Hermes
Royal Mail
Home Delivery Network
Mean: 4.21
Mean: 4.3
Data Visualisation to meet your needs
NB Original charts that have been altered.
European Express Networks Digest 2011Published: April 2011Price: £795 (+ VAT where applicable)
A handy digest of the members and partner companies of the nine main European express parcels networks across 41 European countries (excluding the integrators and their own branded networks).
Contact Triangle’s Express Director+44 1628 642 [email protected]
SPECIAL PRICE TODAY AT MEDS OF £716(+VAT)
The Hybrid Mail Report Published: July 2010 Price: £10,000 (+ VAT where applicable)
The definitive study on hybrid mail, looking at its development to date and its future. Based on extensive research utilising Triangle’s unique and extensive databank, supplemented by interviews with customers and service providers and input from relevant industry experts.
Available in two parts: The Strategic Overview of the development and application of hybrid mail and Comprehensive guide to suppliers of hybrid mail technology and services.
http://www.triangle.eu.com/market-intelligence/reports/mail-reports/the-hybrid-mail-report/
Contact Triangle Research Department+44 1628 642 [email protected]
• The industry standard benchmarking surveys for the UK express industry
• These surveys focus on regular B2B and B2C parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels.
NEW FOR 2011
UK Domestic Express Parcels (B2B/B2C) Survey 2011 A combination report.
Speak to the research team about pricing.
UK Domestic B2B Express Parcels Survey 2011 andUK Domestic B2C Express Parcels Survey 2011
Published: June 2011 Price: £12,150 each (+ VAT where applicable)
• Knowledge and awareness of carriers
• Communications• Internet usage• Parcels shipments profile• Carriers used• Types of products being delivered
to the home• Total expenditure and share of
wallet with carriers• Service improvements• Problem handling• Selection criteria
• Marketing recall• Carrier ratings• Quality of transport service• Customer care• Provision of information• Flow of information between
carrier shipper and end customer• Notification of late/non delivery• Service returns• Likelihood to recommend primary
carrier and why• Usage
Domestic Express Parcels Survey Coverage
Talk to us
Triangle’s Research Team is here at MEDS today
Ask us about:
• Our Digital Competitor and Market Intelligence Services
• Our Online Shipper and Mailer Panels
• Tell us about your research needs
We are industry specialists
Search and selection
• Experienced recruitment team, focussed exclusively on middle and senior management roles
• Clients include:
In summary
• Highly focussed and specialised business• Independent – of ownership and thought• Over 25 years industry experience• Well resourced team with significant industry
experience• Work in partnership with clients
Knowledge and connections to help you deliver