Training and Developing Employees

5 Training and Developing Employees

Learning Objectives (1)

When you finish studying this chapter, you should be able to:

1. Explain each of the steps in the ADDIE training process.

2. Discuss at least two techniques used for assessing training needs.

Learning Objectives (2)

3. Explain the pros and cons of at least five training techniques.

4. Explain what management development is and why it is important.

5. Describe the main management development techniques.

Orienting Employees

• Basic information– Socialization–Culture

• Types of programs• Purposes• Technology

The Training Process

The Training Process• Alignment• Training and performance• ADDIE five-step process–Analyze–Design–Develop– Implement – Evaluate

Step 1: Analyzing

• Identifying training needs

• Talent management: Using profiles and competency models–Consolidation

Step 2: Designing

• Design the program• Setting learning objectives• Motivational learning

environment

Step 3: Developing the Program or Course

• Program development• Assembling or creating• Choosing–Content– Instructional methods

Step 4: Implementation: Training Techniques

• On-the-job (OJT) training• Learning• Informal Learning• Apprenticeship training• Behavior modeling• Vestibule training

Step 4: Implementation: Training Techniques (cont.)

• A/V, distance learning– Video conference– Interactive

• Computer-based– Simulated

• Internet-based– Learning portals– Learning management systems

Step 4: Implementation: Training Techniques (cont.)

• Mobile–Virtual classroom

• Special purposes– Literacy–Diversity– Teams– Lifelong learning

Managerial Development and Training

• Managerial OJT– Job rotation– Coaching/Understudy

• Action learning• Case studies• Management games• Outside programs, seminars

• University-related programs• In-house centers– Learning portals– Executive coaches

• Mission critical employees: differential development assignments

Managing Organizational Change and

Development

Change

• What to change• Lewin’s process for

overcoming resistance–Unfreezing–Moving–Refreezing

Organizational Development

• Definition• Action research• Survey feedback• Sensitivity training• Team building• Learning organizations

Step 5: Evaluating the Training Effort

• Controlled experimentation

• Training effects to measure

• Evaluation in practice

Copyright

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.

Training and Developing Employees

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