Training and Developing Employeessite.iugaza.edu.ps/.../09/...Developing-Employees.pdf · Training and Developing Employees 1. Summarize the purpose and process of employee orientation.

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Chapter 7

Training and Developing Employees

1. Summarize the purpose and process of employee orientation.2. List and briefly explain each of the five steps in the training process.3. Conduct a needs assessment to identify training requirements.4. Explain how to distinguish between problems you can fix with training and those you can’t.5. Discuss how you would motivate trainees.6. Explain how to use five training techniques.7. List and briefly discuss four management development methods.8. List and briefly discuss the eight steps in leading organizational change.9. Answer the question, “What is organizational development and how does it differ from

traditional approaches to organizational change?”10. Explain what to consider in evaluating the effectiveness of a training program.

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Orienting and On-boarding New Employees

Employee Orientation

A procedure for providing new employees with basic background information about the firm

Welcoming new employees

What is the Purpose of Employee Orientation?

Provide them with basic information

Helping employees to understand the organization Helping employees to socialize

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Orienting and On-boarding New Employees

The Orientation Process

The Employee Handbook Orientation Technology

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Overview of the Training Process

Training

The process of teaching new or present employees the basic skills they need to perform their jobs.

Negligent Training

A situation where an employer fails to train adequately, and the employee subsequently harms a third party.

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Overview of the Training Process

Aligning Strategy and Training

Training Strategic Context

The firm’s training programs must make sense in terms of the company’s strategic goals.

Performance Management

Taking an integrated, goal-oriented approach to assigning, training, assessing, and rewarding employees’ performance.

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Overview of the Training Process

The ADDIE Five Step Training Process

1

2

3

4

5

Design the overall training program.

Analyze the training need.

Develop the course (actually assembling/creating the training materials).

Implement training, by actually training the targeted employee group usingmethods

Evaluate the course’s effectiveness

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Overview of the Training Process

Conducting the Training Needs Analysis

Job Requirements Employee Capabilities

Training

Gap

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Overview of the Training Process

Conducting the Training Needs Analysis

Strategic Training Needs Analysis Current Training Needs Analysis

Task Analysis: Analyzing New Employees Training Needs

Talent Management: Using Profiles and Competency Models

Performance Analysis: Analyzing Current Employees Training needs

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Overview of the Training Process

Conducting the Training Needs Analysis

Training Needs Analysis

Is training a solution?

Is training the best solution?

Can’t Do

Won’t Do

Training Problem

Other Problems

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Overview of the Training Process

Designing the Training Program

Setting learning objectives Creating a motivational learning environment

Making the learning meaningful Making skills transfer obvious and easy

Reinforcing the learning Ensuring transfer of learning to the job

Other training design issues

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Overview of the Training Process

Developing the Program

Training content Materials

Specific instructional methods Custom

Off-the-shelf

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Implementing Training Programs

1 On the job training (coaching – understudy – job rotation – special assignments– mentoring - reverse mentoring)

2 Apprenticeship training

3 Informal learning

4 Job instruction training

5 Lectures

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Implementing Training Programs

6 Programmed learning (intelligent tutoring systems)

7 Audiovisual based training (DVD – films – PP presentations – videoconferencing– audiotapes – videotapes)

8 Vestibule Training

9 Electronic Performance Support Systems (EPSS)

10 Videoconferencing

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Implementing Training Programs

11 Computer-Based Training (CBT)

12 Simulated Learning

13 Internet-Based Training (Learning portals)

14 Improving Productivity Through HRIS (Learning Management Systems)

15 Mobile Learning

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Implementing Training Programs

16 The Virtual Classroom

17 Lifelong and Literacy Training Techniques

18 Diversity Training

19 Team Training

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Implementing Management Development Programs

Management Development

Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills.

Strategy’s Role in Management Development

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Implementing Management Development Programs

Managerial On-the-Job Training

1 Coaching – Understudy

2 Job Rotation

3 Action Learning

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Implementing Management Development Programs

Off-the-Job Management Training and Development Techniques

1 The case study methods

2 Management games

3 Outside seminars

4 University related programs

5 Role playing

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Implementing Management Development Programs

Off-the-Job Management Training and Development Techniques

6 Behavior modeling

7 Corporate universities

8 Executive coaches

9 The SHRM Learning System

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Managing Organizational Change Programs

What to change?

What is the HR managers role in change?

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Managing Organizational Change Programs

What are Change Approaches?

1 Lewin’s Change Approach

2 Organizational Development Approach

WhatAre The

HumanResource

ManagementApplications

ForEach

Approach?

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Evaluating the Training Efforts

Time series design

Controlled experimentation

Designing the Study

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Evaluating Training and Development

Effectiveness

Cost Effectiveness

1- Reaction

2- Learning

3- Behavior

4- Results

Training Effects to be Measured