Train the Trainer: RCAP/AWWA’s Small System Training · Train the Trainer: RCAP/AWWA’s Small System Training Monday, February 8, 2016 Please consider the environment before printing.
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
Please consider the environment before printing. 1
Copyright © 2016 American Water Works Association
Train the Trainer: RCAP/AWWA’s Small System Training
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Chad WeikelEducation & Workforce Manager
American Water Works Association
Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
Please consider the environment before printing. 2
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Panel of Experts
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Joy BarrettDirector of Training
and Technical ServicesRCAP
Chad WeikelEducation & Workforce Manager
American Water Works Association
Jeff OxenfordTraining & Technical Assistance Specialist
RCAP
Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Agenda
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I. Part 1: Project Overview and Intended Outcomes
II. Guidelines for Effective Workshop Delivery
III. Best Practices to Create Dynamic Learning Moments
Joy Barrett
Chad Weikel
Jeff Oxenford
Enter your question into the question pane at the lower right hand side of the screen.
Please include your name and specify to whom you are addressing the question.
Ask the Experts
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Joy Barrett Chad Weikel Jeff Oxenford
Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Joy Barrett, Ph.D.
Director of Training and Technical Services
Part 1: Project Overview and Intended
Outcomes
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Western RCAP
Rural Community
Assistance Corporation
(916) 447-2854
www.rcac.org
Midwest RCAP
Midwest Assistance Program
(952) 758-4334
www.map-inc.org
Southern RCAP
Communities Unlimited
(479) 443-2700
www.communitiesu.org
Northeast RCAP
RCAP Solutions
(800) 488-1969
www.rcapsolutions.org
Great Lakes RCAP
WSOS Community
Action Commission
(800) 775-9767
www.glrcap.org
Southeast RCAP
Southeast Rural Community
Assistance Project
(866) 928-3731
www.southeastrcap.org
RCAP National Office
1701 K St. NW, Suite 700
Washington, DC 20006
(800) 321-7227
www.rcap.org | info@rcap.org
Rural Community
Assistance PartnershipPractical solutions for improving rural communities
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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EPA grant to RCAP and its Partners, titled
Training and Technical Assistance for Small
Public Water Systems to Achieve and Maintain
Compliance with the SDWA
Project Funding
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American Water Works Association
Illinois State Water Survey at University of
Illinois
Inter Tribal Council of Arizona
United South and Eastern Tribes
Partners
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Addressing the root causes of compliance failure
Systems serving fewer than 10,000 people
CWS, NTNCWS, TNCWS
50 states & 2 territories
Selected tribes
Operators, managers, boards, and councils
Tribal and non-tribal water systems
Focus
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Provider
Training Activity
Description Target Audience
Training Method /
Platform
Proposed
Quantity
1 RCAPFace-to-face trainings for
small systems
Managers &
operators of
priority systems
Classroom & field,
with interactive
exercises
60 trainings
2 RCAP
Face-to-face trainings for
tribal utilities
Managers &
operators of tribal
systems
Classroom & field,
with interactive
exercises
10 trainings
3 RCAP Best practice videosOperators
nationwide
Videos or RCAP
website
3 videos, each 3-10
minutes long
RCAP Training Deliverables
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Provider Training Activity Description
Target
Audience
Training
Method /
Platform
Proposed
Quantity
4RCAP &
AWWA
Face-to-face training workshops
• All operator topics listed
previously – incorporated into
4 separate modules
Operators
Classroom, with
interactive
exercises
61 workshops;
8 hours long; 50
states & 1
territory
5 AWWAOne eLearning course: 3-hours
long, covering RTCR
Operators
nationwide
Asynchronous
online trainingOn demand
6 UI
CEU-approved curriculum for non-
community systems using
groundwater
Non-community
systems
operators
Asynchronous
online training
On demand for
300 non-
community
systems
Partner Training Deliverables
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Compliance-based, capacity-building training
Face-to-face sessions
Webinars
Web-based learning modules
Video demonstrations
Hands-on activities
Web-based resources
Approach – Training
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Close, proactive collaboration with primacy
agencies throughout project period
Assessment of compliance issues:
Causes of compliance failures
Priority systems
How are training topics determined?
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Day-long training agendas should be selected
from the library of previously-developed and
newly-developed materials in the AWWA library.
To be effective, training delivery must utilize
adult training methodologies.
Materials selected from national libraries
must be tailored to state-specific
implementation strategies.
Trainings: What & How?
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Regulatory review for operators
SDWA for managers, boards, and councils
Distribution system
Infrastructure & maintenance
Water quality
Cross-connection control
Strategies to comply with specific regulations
Nitrate, arsenic, and radionuclides
Revised Total Coliform Rule & coliform sampling
Disinfection & Stage 2 DBP compliance and treatment
Ground Water Rule and wellhead protection
Lead/Copper
Training Topics Include:
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Increase in the knowledge and competency of
tribal and non-tribal operators regarding how to
achieve and maintain SDWA compliance
Increased number of small public water systems
in compliance with the SDWA Regulations or
making substantial progress toward compliance
as indicated by measured performance, reduced
enforcement priority status, or other indicators
Key Outcomes Expected
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Effective and efficient delivery of trainings
Lasting partnership that will benefit small
drinking water utilities well beyond the life of the
grant
Collaboration between RCAP & AWWA
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Joy Barrett
jbarrett@rcap.org
303-545-0964
For more information
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Enter your question into the question pane at the lower right hand side of the screen.
Please include your name and specify to whom you are addressing the question.
Ask the Experts
2121
Joy Barrett Chad Weikel Jeff Oxenford
Chad WeikelEducation & Workforce Manager
American Water Works Association
Guidelines for Effective Workshop Delivery
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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• Cover the steps to effectively design, create, and deliver an effective workshop.
• Help RCAP and AWWA report successes.
Purpose
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Learning Objectives
1. Describe the steps to set up the workshop.
2. List the resources available.
3. Explain expectations for delivery.
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Agenda
• Workshop set up
• Workshop delivery
• Reporting
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Workshop Implementation Steps1. View Train the Trainer webinar
2. Review “Trainer’s Instructions”
3. RCAP and AWWA meet with Primacy Agency
4. Assemble and tailor materials
5. Prepare Materials:
1. Print participant handouts
2. Prepare/Print pre- and post-tests
3. Print evaluations
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Trainer’s Instructions• Review of Trainer’s role in
workshop delivery
• Instructions for localizing content
• Tips and ideas for effective delivery:
– Small System perspective
– Speaker notes
– Tests and evaluation
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Primacy Agency Meeting• Joint meeting with RCAP
to identify:
– Most important topics to cover
– List of priority systems
– Preference for time/place of workshop
– Encourage Primacy Agency attendance at workshop
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Assemble and Tailor• Content library: www.awwa.org/area1
• Developed for national audience, local tailoring may be necessary
• Download presentation materials (presentation, participant handouts, lesson plan) for selected topics
– Highlight or expand critical topics
– Deemphasize or cut non-relevant topics
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Prepare Materials
• Ask Section for help with:
– Printing lesson plans for your reference
– Printing participant handouts for each lesson
– Preparing and printing pre- and post-tests
– Printing evaluations
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Other Workshop Tips• Focus on activities
– Increased learning outcomes
– More peer-to-peer learning
• Use workshop flexibility to uncover small system needs in discussions and work toward solutions
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Summary
• www.awwa.org/area1
• Tailor to audience
• Reporting is critical
• Help is available
• cweikel@awwa.org,
• 303-347-6130
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
Please consider the environment before printing. 17
Enter your question into the question pane at the lower right hand side of the screen.
Please include your name and specify to whom you are addressing the question.
Ask the Experts
3333
Joy Barrett Chad Weikel Jeff Oxenford
Best Practices to Create Dynamic Learning
Moments
Jeff Oxenford
Training & Technical Assistance Specialist
34
Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Learning Objectives
Be able to describe basic concepts for designing
effective adult learning to improve knowledge
retention
Apply effective adult learning techniques
10:2 Rule
Engagement techniques
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0-5 years
5-10 Years
10-20 years
More than 20 years
Poll – How many years of
training experience do you
have?
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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How do adults learn?
Which picture matches your ideas about how
adults learn.
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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5%
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10%
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Discussion – 50%
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30% 75% 42
Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Adult learning 101
Adults “learn” when they engage.
Adults (all learners) are not empty buckets into
which you can pour “knowledge”
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Its critical to provide all the details
If we put it on the slide, they’ve got it
It’s better to put more on the slide and use smaller font
Asking “are there any questions” is effective engagement
Less is more, focus on engagement around key points
Poll – Which statement is true?
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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A) A facilitator of learning
B) A lecturer
C) An entertainer
What best describes a trainer?
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Adult Learning Needs
To know why they are learning
For learning to be practically applicable
To be self-directed and experientially
involved in their learning
To have their knowledge and skills
acknowledged
To be seen as competent
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Building your Tool Kit
Using the 10:2 Rule
Employ engagement techniques
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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10:2 Rule
For every 10 minutes of presentation, provide a
minimum of two minutes processing time.
It is best if the “processing” time is intentionally
structured.
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Engagement techniques
Share with partner, small group discussion
Worksheet, problem solving, games
Demonstrations
Hands-on activity
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Using the question feature
In the question box – Type in techniques that
you’ve used to promote engagement
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Examples from the curriculum
www.awwa.org/area1
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Which is more important?
Covering the content on all the slides
or
Providing time for engagement
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Engagement is essential for knowledge retention
For every 10 minutes of content, make sure
there is an activity, discussion, or….
Asking “are there any questions” is not enough
Summary
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Jeff Oxenford
joxenford@rcap.org
(720) 353-4242
If you have any questions
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Train the Trainer: RCAP/AWWA’s Small System TrainingMonday, February 8, 2016
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Enter your question into the question pane at the lower right hand side of the screen.
Please include your name and specify to whom you are addressing the question.
Ask the Experts
6161
Joy Barrett Chad Weikel Jeff Oxenford
Thank You
Questions? Contact Us!
Joy Barrett: jbarrett@rcap.org
Jeff Oxenford: joxenford@rcap.org
Chad Weikel: cweikel@awwa.org
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