TQM/CQI in Healthcare Unit 5. Agenda Reading Update –Follow the Syllabus, the directions in the class is incorrect Benchmarking Roadblocks Planning and.

TQM/CQI in HealthcareUnit 5

Agenda

• Reading Update – Follow the Syllabus, the directions in the

class is incorrect• Benchmarking• Roadblocks• Planning and effort• Key Term Review• Project – Case Study• Mid Term • Questions

Quote of the Week

“Quality is not an act, it is a habit.”

Artistotle

Benchmarking

• What is benchmarking?

• Does anyone have an example?

• My example

Road blocks

• While leverage TQM/CQI, what are some of the common obstacles?

• How do we overcome them?

• Fundamental definition of Quality and what success looks like. If you don’t have a destination, you may head down a pat to nowhere.

Planning and Effort

• Why is Planning an important step in Improvement?– Anyone have an example?

• What is meant by conscious effort is needed to improve?– Anyone have an example?

Key Terms

• Cost of Quality- is an important measurement for achieving maximum focus and improvement in any organization.

• Nomenclature- Nomenclature refers to either a list of names and/or terms, or to the system of principles, procedures and terms related to naming.

• Confounding Variables- Confounding variables are variables that the researcher fail to control, or eliminate, damaging the internal validity of an experiment.

• Intellectual Capital- The term intellectual capital collectively refers to all resources that determine the value and the competitiveness of an enterprise.

• Emotional Intelligence- Emotional Intelligence (EI), often measured as an Emotional Intelligence Quotient (EQ), is a term that describes the ability, capacity, skill or (in the case of the trait EI model) a self-perceived ability, to identify, assess, and manage the emotions of one's self, of others, and of groups.

Key Terms Continued

• Patient Safety Indicators- The Patient Safety Indicators (PSIs) are a tool to help health system leaders identify potential adverse events occurring during hospitalization.

• Knowledge Capital- is a concept which asserts that ideas have intrinsic value which can be shared and leveraged within and between organizations.

• Convergence- Convergence is the approach toward a definite value, a definite point, a common view or opinion, or toward a fixed or equilibrium state.

• Corporate Social Responsibility- a voluntary approach that a business enterprise takes to meet or exceed stakeholder expectations by integrating social, ethical, and environmental concerns together with the usual measures of revenue, profit, and legal obligation.

• Outcomes Measures- Determination and evaluation of the results of an activity, plan, process, or program and their comparison with the intended or projected results

Project—Case Study

• Read Case Study about Intermountain Healthcare System

• 447-484 of the Continuous Quality Improvement in Health Care

• Answer the assignment questions 1-8 on pages 483-484

Project—Case Study

• Your answer to each question should be at least 100 words in length

Looking Ahead

Assignments due for Unit 5:Read CQI Units 2 and 3

Project—Case Study/Questions

Midterm – Grades will be available in Gradebook on

Tuesday, Sept. 27th – Question 74 is going to be thrown out

Questions?