TQM - EMPLOYEE INVOLVEMENT - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

Dr.K.Baranidharan

Present by…

TOTAL QUALITY

MANAGEMENT

TQM2April 12, 2023

EMPLOYEE INVOLVEMENT

Presented by

Dr.K.Baranidharan

EMPLOYEE MOTIVATION• “A process of stimulating people to

accomplish desired goals”• “The process of attempting to influence others

to do your will through the possibility of reward”

• “The process of inducing people inner drives and action towards certain goals and committing their energies to achieve these goals”

Importance of Motivation• Improves employee involvement• Promotes job satisfaction and thus reduces

absenteeism and turnover• Helps in securing a high level of performance

and hence enhances efficiency and productivity• Creates a congenial working atmosphere in the

organization and thus promotes interpersonal cooperation.

THEORIES OF MOTIVATION

• Maslow’s Hierarchy of Needs:• 1) PHYSIOLOGICAL NEEDS• 2) SAFETY NEEDS• 3) SOCIAL NEEDS• 4) ESTEEM NEEDS• 5) SELF-ACTUALISATION NEEDS

PHYSIOLOGICAL OR SURVIVAL NEEDS

• Preserve Human life• Needs for food, clothing and shelter• Needs must be first before higher

level needs emerge.• (opportunity to increase earnings by

a bonus for good work)

SAFETY NEEDS

• When the physiological needs are reasonably satisfied, the safety needs become activated.

• Protection : fire, accidents• Economic : fringe benefits, health, insurance• Environment• Behavior.• (job security, quality makes sales,. Sales

make jobs)

SOCIAL NEEDS

• These needs are for love friendship, exchange of feelings and grievances, recognition, belongingness, conversation, etc

• (Appeal to the employee as a member of the team- he or she must not let the team down)

ESTEEM NEEDS

• TWO TYPES• Self-esteem needs : self-confidence,

achievement, self-respect, knowledge freedom• Other needs :status, recognition, appreciation

etc• (Appeal to pride of workmanship, achieving a

good score, recognition though awards, publicity etc)

SELF-ACTUALISATION NEEDS

• Ultimate need which dominates a person’s behaviour when all lower needs are satisfied.

• Self-actualisation also called self-realisation needs, refers to the desire to become every thing.

• (opportunity to propose creative ideas and participate in creative planning)

HERZBERG’S TWO FACTOR THEORYor MOTIVATION HYGIENE THEORY

Motivation factors• Achievement • Recognition• The work itself• Responsibility• Advancement and

growth

Hygiene factors• Supervisors• Working conditions • Interpersonal

relationships• Pay and security• Company policy and

administration

Dr.K.BaranidharanTHANK YOU