The NEW STS: Advances In Designing Healthy and Innovative Work Systems, Organizations and Networks A workshop sponsored by STS/RT & USI Introduction 1©

The NEW STS: Advances In Designing Healthy and Innovative Work Systems, Organizations and NetworksA workshop sponsored by STS/RT & USI

Introduction

1© 2013

Pierre van AmelsvoortST-GroepUniversity of Leuven

Bernard MohrCo-founder InnovationPartners International

Learning and sharing state of the art theory and practice for collaboratively

Designing Healthy and Innovative Work Systems, Organizations and Networks.....

Co-developing a more integrated theory and practice that builds on the best of what is!

Purpose of the workshop

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Who is the room?

3

Change in nature of workva

riatio

n

L

H

Routine Non-routine

Routinework

networksMix models

Mix models

Knowledge work

Efficiency

Business demand change:Efficiency

QualityFlexibility

InnovationQuality of work

ServiceSustainability

routine

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Evolution of Sociotechnical SystemsThree Waves

Wave One: 1950’s-1970’s

Wave Three: 1990’s-Present

Wave Two: 1970’s-1990’s

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1.Cherns principles2.Clegg’s principles3.Soft systems methodology4.ETHICS (Effective Technical and Human Implementation of Computer-based Systems) (Mumford)5.Scandinavial Democratic Dialogue6.Dutch Integral Organisational Renewal (De Sitter)7.Cognitive Work Analysis (Complex technical systems) (Rasmussen)8.Socio-technical method for designing work systems9.Ethnographic workplace10.Contextual design (product design)11.Cognitive systems engineering12.Participative design

Different principles, tool &design approaches (Baxter & Sommerville 2008)

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Learning &developing

Internal andexternal positiveand negative forces

Theoretical and practice framework

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8

1.Introduction

2.Classical STS (core theory, design principles and practice steps)

3.“Lowlands” STS

4.Discovery of the possibilities of synthesis with Lean

Agenda Day 1

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5. New STS practice, new principles, new practices and new tools for designing

• non-linear/non-routine processes (ie- knowledge work),

6. Explore two major advances in participative processes for change and redesign - ie - Emery’s Participative Design and Appreciative Inquiry 2.0

7. Co-develop the next frontier of these emerging theories and practices

Agenda Day 2