The Microsoft IT Academy Quality Process. v3.0 June 2004 The key components of the Quality Programme A Quality relationship Self assessment Site visits.
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The Microsoft IT Academy Quality Process
v3.0 June 2004
The key components of the Quality Programme
A Quality “relationship”Self assessmentSite visitsRecord keepingLooking through the eyes of the candidate !
v3.0 June 2004
A Quality “Relationship”
Quality is a constant requirementA Quality Representative for every programme
member – recorded in the MISBased on the EV/IV relationshipMentoring where requiredSelf assessment is the key
v3.0 June 2004
Responsibilities
Quality process owned by Programme Management Team
Microsoft Academy Centre administers the process
An Independent Third Party Assessor assists the Programme Management Team and works with the Microsoft Academy Centre
v3.0 June 2004
Quality Map
Microsoft Academy Programme Management Team
Independent third party assessor Microsoft Academy Centre
IT Academy(Quality Representative)
IT Academy(Quality Representative)
IT Academy(Quality Representative)
v3.0 June 2004
Quality Audits
IndependentTransparentSufficientConsistentThe route to continuous improvement
v3.0 June 2004
The role of the Quality Representative
Locating and monitoring recordsSelf assessment and the co-ordination of
required improvementsWorking with the Assessor to implement and
maintain the quality process
v3.0 June 2004
The role of the Quality Assessor
Research and plan site visitsCarry out assessment visitsPrepare reports on the quality statusAgree a suitable action planMaintain the culture of a “Quality” process
v3.0 June 2004
Structure of an assessment visit
Plan the visitInitiate a “self assessment”Make the visitPrepare action plans and feedbackImplement the feedbackComplete a report
v3.0 June 2004
Quality Standards
Facilities, including equipmentLicensingFeedback and Complaints MarketingCertificationCandidate supportAdministration
v3.0 June 2004
Self Assessment
When? At regular intervals and always before site visits
Who? The Quality representative.
What? Completion of the Quality Assurance Checklist
v3.0 June 2004
How?
Read the Visit Guide and the Programme Guide“Be your own assessor” - perhaps work with a
colleagueDocument your action plansBe responsible for your quality processInvolve your External Assessor
v3.0 June 2004
The Quality Cycle
Implement action plansSelf assessment
Assessor contactProfessional discussion
Action plans and feedback
Quality “owner”Self Assessment
v3.0 June 2004
The Documents
Available from the Microsoft Academy Centre
v3.0 June 2004
Quality Assessment and Improvement Manual
Contains:Overview of the processDescription of rolesVisit guidance notesAssessor guide
v3.0 June 2004
Assessor guide
v3.0 June 2004
The self assessment quality checklist
v3.0 June 2004
Action plan and feedback form
v3.0 June 2004
Visit record and grading sheet (1)
v3.0 June 2004
Visit record and grading sheet (3)
v3.0 June 2004
A “Supportive” Program
Assessor acts in a “Support” role.Proactive through newsletters, The Operations
Centre and web site.Agreed solutionsFeedback channel to Operations Centre and
Program Managers
High scores expected as the norm!
v3.0 June 2004
Quality is a core element of
the IT Academy Program
v3.0 June 2004
Questions?
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