The Frontier of Health Care Innovation - Consultant … · Patrick Keran . Vice President, Innovation Research & Development UnitedHealth Group Today’s Session: The Frontier of
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The power of partnership.
http://consultant.uhc.com
UnitedHealthcare National Accounts Webinar – October 24, 2017
The Frontier of Health Care Innovation
Simplifying and personalizing the health care experience. Better
Experience
Delivering strategies and tools to help manage the total cost of care.
Better Cost Control
The power of partnership.
Better Health
Providing access to quality care and integrated clinical/Rx programs.
The power of partnership: delivering results.
Patrick Keran
Vice President, Innovation Research & Development UnitedHealth Group
Today’s Session: The Frontier of Health Care Innovation
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Agenda
• Employer Trends
• Evolving Consumer & Technology
• Engagement when I want • Simple and personal • Choices
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Employer Trends…by 2020
Employer focus area
5
of Employers will change their health strategy 7 %
Employer offerings
o Managing cost o Improving health quality o Increasing engagement o Complying with regulations
o Increasing cost sharing with employees o Telehealth, Centers of Excellence, ACO’s o Wellbeing, Specialty Rx, Emotional health,
Financial health o Incentives, Culture of Health, Technology
8
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Employer Needs…Better Insights
I would like to better engage with my employees on their health
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Employer Needs…Better Insights
Population Health
Geo Insights
Health Plan Manager • Insightful population metrics using visuals • Focus on employer risk and opportunities
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Employer Needs…Better Insights
Pushed Health Plan Manager Data & News Briefs
Videos + Visuals
Delivered via web, mobile, audio
Updated frequently in your language
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Evolving Consumer…By 2020
Will own a smartphone 70%
Millennials + Gen Z make up the workforce 75%
Caregivers 117,000,000
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Evolving Consumer…
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Evolving Consumer…How I Want to Engage
I would like to engage with care whenever I need it, where ever I am
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Member
Urgent Care
Chronic Care
Acute Care
Evolving Consumer…I would like care now
Acute Care
Chronic Care
Urgent+ Care
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Member
Urgent Care
Chronic Care
Acute Care
Evolving Consumer…I would like care now
• Engagement on a 7x24 basis with premium physicians
• Access to care anywhere • Lower costs
• Remote chronic care monitoring daily by nurses • Plug and play devices • Lower long term costs
• 90% of ED Services • 90% lower costs of ED • Community based care • High satisfaction
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Evolving Consumer…Evolving Technology
Smart Home/Remote Monitoring Virtual Reality
Here is how you can treat the rash on your arm.
Virtual Assistant
Genomics
Speech Science
Advanced Wearables
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Evolving Consumer…Evolving Technology
Wearables
• Advanced sensors • Better data points • Convenience • Lower costs
Virtual Reality
• Alternative to medications (Opioids) for behavioral areas
• Convenience • High satisfaction
Speech Sciences • Advanced
diagnostics for cognitive concerns
• Non-invasive technology
Virtual Assistant
• Advanced engagement
• Better monitoring • Higher engagement • Lower costs
Genomics
• Precision Rx • Precision Medicine • Personalization
Smart Home
• Remote monitoring • Higher engagement • Remote caregiving
Connected Health Pilot
Target M&R MA members with active prescriptions
and provide member with Amazon Echo Dot device
Build proprietary “skill” that keeps track of medications prescribed and
reminds members to take as prescribed
Send alerts when schedule
dosage is missed to the member and a
designated Health Partner
Have you taken your medication this
morning? Would you like to hear a healthy tip?
Use a natural language processing (NLP) device (Amazon Echo Dot) and an app/skill to help Medicare members manage their health at home and age in place
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Evolving Consumer…How I Want to Engage
Make it easy to understand, personable and mobile
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Evolving Consumer…How I Want to Engage
Existing apps/sites +
enhancements/functionality =
a wrap-around member experience
Find a provider
Health checklist
Check on benefits and coverage
New common
look and feel on sites
and apps
Personalized dashboard
Price care
Convenient login
Check on claims
Digital onboarding
App stores
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Evolving Consumer…Evolving Technology
Patient Demographic
Pharmacy Medical/Behaviora
l Physician Social
82% Accuracy in Predicting Opioid
Dependency
Input Machine Learning Model
• Great predictability and identification of risks
• Precision medicine • Lower costs
• High engagement • Personalized
Video Communications
Machine Learning
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Evolving Consumer…How I Want to Engage
Give me choices
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Evolving Consumer…How I Want to Engage
A plan to fit my lifestyle
Programs that benefit me
A seamless experience
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Evolving Consumer…Profile
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Evolving Consumer…Evolving Experience
Simple, smart, and seamless experiences
Solutions Channels
pharma
social media
clinic
doctor office
home
mobile/ tablet
email on-site
direct mail
contact center web
Care Mgmt
Wellness Rx
Behavioral Clinical Mgmt
Financial Complex Medical
Advocacy Support
Care
Vision + =
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Innovation Services…Differentiation
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Innovation Services…Differentiation
IGNITE! INNOVATION
We build and manage health care innovation programs that deliver success, utilizing unique processes that drive crowd-based innovation, increase engagement, and foster your innovation strategy.
SERVICE DESIGN STUDIO
Our service design experts utilize human centered design processes to acquire a deep understanding of your needs, uncover new opportunities and support the creation of new solutions that deliver value.
TILT
We are experienced video storytellers who bring innovation to life. Our personalized video stories promote a culture of innovation through targeted messaging that will move your audience to take action.
Simplifying and personalizing the health care experience. Better
Experience
Delivering strategies and tools to help manage the total cost of care.
Better Cost Control
The power of partnership.
Better Health
Providing access to quality care and integrated clinical/Rx programs.
The power of partnership: delivering results.
http://consultant.uhc.com
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