The Frontier of Health Care Innovation - Consultant … · Patrick Keran . Vice President, Innovation Research & Development UnitedHealth Group Today’s Session: The Frontier of

The power of partnership.

http://consultant.uhc.com

UnitedHealthcare National Accounts Webinar – October 24, 2017

The Frontier of Health Care Innovation

Simplifying and personalizing the health care experience. Better

Experience

Delivering strategies and tools to help manage the total cost of care.

Better Cost Control


Better Health

Providing access to quality care and integrated clinical/Rx programs.

The power of partnership: delivering results.

Patrick Keran

Vice President, Innovation Research & Development UnitedHealth Group

Today’s Session: The Frontier of Health Care Innovation

Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Agenda

• Employer Trends

• Evolving Consumer & Technology

• Engagement when I want • Simple and personal • Choices


Employer Trends…by 2020

Employer focus area

5

of Employers will change their health strategy 7 %

Employer offerings

o Managing cost o Improving health quality o Increasing engagement o Complying with regulations

o Increasing cost sharing with employees o Telehealth, Centers of Excellence, ACO’s o Wellbeing, Specialty Rx, Emotional health,

Financial health o Incentives, Culture of Health, Technology

8


Employer Needs…Better Insights

I would like to better engage with my employees on their health



Population Health

Geo Insights

Health Plan Manager • Insightful population metrics using visuals • Focus on employer risk and opportunities



Pushed Health Plan Manager Data & News Briefs

Videos + Visuals

Delivered via web, mobile, audio

Updated frequently in your language


Evolving Consumer…By 2020

Will own a smartphone 70%

Millennials + Gen Z make up the workforce 75%

Caregivers 117,000,000


Evolving Consumer…


Evolving Consumer…How I Want to Engage

I would like to engage with care whenever I need it, where ever I am


Member

Urgent Care

Chronic Care

Acute Care

Evolving Consumer…I would like care now

Acute Care

Chronic Care

Urgent+ Care


Member

Urgent Care

Chronic Care

Acute Care

Evolving Consumer…I would like care now

• Engagement on a 7x24 basis with premium physicians

• Access to care anywhere • Lower costs

• Remote chronic care monitoring daily by nurses • Plug and play devices • Lower long term costs

• 90% of ED Services • 90% lower costs of ED • Community based care • High satisfaction


Evolving Consumer…Evolving Technology

Smart Home/Remote Monitoring Virtual Reality

Here is how you can treat the rash on your arm.

Virtual Assistant

Genomics

Speech Science

Advanced Wearables



Wearables

• Advanced sensors • Better data points • Convenience • Lower costs

Virtual Reality

• Alternative to medications (Opioids) for behavioral areas

• Convenience • High satisfaction

Speech Sciences • Advanced

diagnostics for cognitive concerns

• Non-invasive technology

Virtual Assistant

• Advanced engagement

• Better monitoring • Higher engagement • Lower costs

Genomics

• Precision Rx • Precision Medicine • Personalization

Smart Home

• Remote monitoring • Higher engagement • Remote caregiving

Connected Health Pilot

Target M&R MA members with active prescriptions

and provide member with Amazon Echo Dot device

Build proprietary “skill” that keeps track of medications prescribed and

reminds members to take as prescribed

Send alerts when schedule

dosage is missed to the member and a

designated Health Partner

Have you taken your medication this

morning? Would you like to hear a healthy tip?

Use a natural language processing (NLP) device (Amazon Echo Dot) and an app/skill to help Medicare members manage their health at home and age in place



Make it easy to understand, personable and mobile



Existing apps/sites +

enhancements/functionality =

a wrap-around member experience

Find a provider

Health checklist

Check on benefits and coverage

New common

look and feel on sites

and apps

Personalized dashboard

Price care

Convenient login

Check on claims

Digital onboarding

App stores



Patient Demographic

Pharmacy Medical/Behaviora

l Physician Social

82% Accuracy in Predicting Opioid

Dependency

Input Machine Learning Model

• Great predictability and identification of risks

• Precision medicine • Lower costs

• High engagement • Personalized

Video Communications

Machine Learning



Give me choices



A plan to fit my lifestyle

Programs that benefit me

A seamless experience


Evolving Consumer…Profile


Evolving Consumer…Evolving Experience

Simple, smart, and seamless experiences

Solutions Channels

pharma

social media

clinic

doctor office

home

mobile/ tablet

email on-site

direct mail

contact center web

Care Mgmt

Wellness Rx

Behavioral Clinical Mgmt

Financial Complex Medical

Advocacy Support

Care

Vision + =


Innovation Services…Differentiation


Innovation Services…Differentiation

IGNITE! INNOVATION

We build and manage health care innovation programs that deliver success, utilizing unique processes that drive crowd-based innovation, increase engagement, and foster your innovation strategy.

SERVICE DESIGN STUDIO

Our service design experts utilize human centered design processes to acquire a deep understanding of your needs, uncover new opportunities and support the creation of new solutions that deliver value.

TILT

We are experienced video storytellers who bring innovation to life. Our personalized video stories promote a culture of innovation through targeted messaging that will move your audience to take action.

Simplifying and personalizing the health care experience. Better

Experience

Delivering strategies and tools to help manage the total cost of care.

Better Cost Control


Better Health

Providing access to quality care and integrated clinical/Rx programs.

The power of partnership: delivering results.

http://consultant.uhc.com

The Frontier of Health Care Innovation - Consultant … · Patrick Keran . Vice President, Innovation Research & Development UnitedHealth Group Today’s Session: The Frontier of

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