The Consumer's Guide to Wireless Phones and Service Plans

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Everything You Need to Choose the Right Brandwith the Right Feature Sets for Your Needsbull Complete Coverage of All Major Vendor Phones

and Service Plans Including Nokia MotorolaSprint EricssonVerizon ATampT WirelessNextel and More

bull Answers Your Questions About Family PlansRoaming Packages and Prepaid Plans

bull Tells You What ldquoFree Long Distancerdquo Really Means and Deciphers Misleading or Confusing Service Plans

GetConnected IncJeff McLaughlinBeverly LeDonne

Consumerrsquos Guide to

1 YEAR UPGRADEB U Y E R P R O T E C T I O N P L A N

solutio n s s y n g r e s s c o m

With more than 1500000 copies of our MCSE MCSD CompTIA andCisco study guides in print we continue to look for ways we canbetter serve the information needs of our readers One way we dothat is by listening

Readers like yourself have been telling us they want an Internet-based service that would extend and enhance the value of ourbooks Based on reader feedback and our own strategic plan wehave created a Web site that we hope will exceed your expectations

Solutionssyngresscom is an interactive treasure trove of usefulinformation focusing on our book topics and related technologiesThe site offers the following features

One-year warranty against content obsolescence due tovendor product upgrades You can access online updates forany affected chapters

ldquoAsk the Authorrdquo customer query forms that enable you topost questions to our authors and editors

Exclusive monthly mailings in which our experts provideanswers to reader queries and clear explanations of complexmaterial

Regularly updated links to sites specially selected by our edi-tors for readers desiring additional reliable information onkey topics

Best of all the book yoursquore now holding is your key to this amazingsite Just go to wwwsyngresscomsolutions and keep this bookhandy when you register to verify your purchase

Thank you for giving us the opportunity to serve your needs Andbe sure to let us know if therersquos anything else we can do to helpyou get the maximum value from your investment Wersquore listening

wwwsyngresscomsolutions

165_cell_ aFMqk 111201 157 PM Page i

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Consumerrsquos Guide to

GetConnected Inc

Jeff McLaughlin

Beverly LeDonne

165_cell_ aFMqk 111201 158 PM Page iii

Syngress Publishing Inc the author(s) and any person or firm involved in the writing editingor production (collectively ldquoMakersrdquo) of this book (ldquothe Workrdquo) do not guarantee or warrant theresults to be obtained from the Work

There is no guarantee of any kind expressed or implied regarding the Work or its contentsTheWork is sold AS IS and WITHOUT WARRANTY You may have other legal rights which varyfrom state to state

In no event will Makers be liable to you for damages including any loss of profits lost savings orother incidental or consequential damages arising out from the Work or its contents Becausesome states do not allow the exclusion or limitation of liability for consequential or incidentaldamages the above limitation may not apply to you

You should always use reasonable care including backup and other appropriate precautionswhen working with computers networks data and files

Syngress Mediareg SyngressregldquoAsk the Author UPDATEregrdquo and ldquoCareer Advancement ThroughSkill Enhancementregrdquo are registered trademarks of Syngress Publishing IncldquoMission CriticaltraderdquoldquoHack Proofingtraderdquo and ldquoThe Only Way to Stop a Hacker is to Think Like Onetraderdquo are trademarksof Syngress Publishing Inc Brands and product names mentioned in this book are trademarks orservice marks of their respective companies

KEY SERIAL NUMBER001 H3N5A7S9C9002 M93C5S5SB2003 CMN23CBN25004 JRN21AEN54005 DEN55KJN81006 ACS26DMD27007 QRD34MNB54008 D94H97S983009 EMS36JVP35010 W2KNOAD147

PUBLISHED BYSyngress Publishing Inc800 Hingham StreetRockland MA 02370

The Consumerrsquos Guide to Wireless Phones and Service Plans

Copyright copy 2002 by Syngress Publishing IncAll rights reserved Printed in the United Statesof America Except as permitted under the Copyright Act of 1976 no part of this publicationmay be reproduced or distributed in any form or by any means or stored in a database orretrieval system without the prior written permission of the publisher with the exception thatthe program listings may be entered stored and executed in a computer system but they maynot be reproduced for publication

Printed in the United States of America

1 2 3 4 5 6 7 8 9 0

ISBN 1-928994-52-0

Technical Editor GetConnected Inc Freelance Editorial Manager Maribeth Corona-EvansCo-Publisher Richard Kristof Cover Designer Michael KavishAcquisitions Editor Catherine B Nolan Page Layout and Design Reuben Kantor Indexer Rich Carlson Copy EditorAdrienne Rebello

Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada

165_cell_ aFMqk 111201 158 PM Page iv

Администратор
librus

v

Syngress Acknowledgments

We would like to acknowledge the following people for their kindnessand support in making this book possible

Karen Cross Lance Tilford Meaghan Cunningham Kim Wylie HarryKirchner Kevin Votel Kent Anderson and Frida Yara of PublishersGroup West for sharing their incredible marketing experience andexpertise

Mary Ging Caroline Hird Simon Beale Caroline WheelerVictoriaFuller Jonathan Bunkell and Klaus Beran of Harcourt Internationalfor making certain that our vision remains worldwide in scope

Annabel Dent of Harcourt Australia for all their help

David BucklandWendi Wong Daniel Loh Marie Chieng LucyChong Leslie LimAudrey Gan and Joseph Chan of TransquestPublishers for the enthusiasm with which they receive our books

Kwon Sung June at Acorn Publishing for his support

Ethan Atkin at Cranbury International for his help in expanding theSyngress program

A special thank you to Janis Carpenter at PGWThank you for yourexcellent service and all your kind words Janis

165_cell_ aFMqk 111201 158 PM Page v

165_cell_ aFMqk 111201 158 PM Page vi

vii

We would like to thank three special GetConnected customer servicegurus for their help in compiling the information for this bookMartinVeronica and Ali have been working tirelessly to make sure ourcustomers get all the answers they need to make their telecom pur-chase painless and simpleTheir industry expertise is truly a hugeadvantage that our customers enjoy when researching and buying anytelecom servicemdashthey know all from wireless to DSL to long distanceThey are inspirational in their ability to switch from one incrediblycomplex topic to the next without missing a beat

We also could not have completed this work without the supportof the entire team at GetConnected From our marketing staff to ourprogrammers everyone here has devoted themselves to the mission offinding the right type of communication services for every customerwho comes to our site and making sure everyone has the best infor-mation possible to choose the best service for their hard-earnedmoney

Special thanks to the co-founders of GetConnected IncTracyLawrence and Sasha NovakovichThese two had the vision to createan electronic resource to help consumers get the most telecommuni-cations service for their moneyWe are proud to be able to extendtheir vision into this Guide for wireless consumers

Thanks and Acknowledgments

165_cell_ aFMqk 111201 158 PM Page vii

165_cell_ aFMqk 111201 158 PM Page viii

ix

About GetConnected Inc

Founded in 1999 GetConnected Inc provides a suite of softwaretools that facilitate the sale of wireless broadband local phone longdistance cable and satellite television services

The Telecommunications Deregulation Act of 1996 was the cata-lyst for a proliferation of telecommunications services which madethe process of selecting the best providers and plans a daunting taskfor consumersThe Internet offered a tremendous opportunity forconsumers to easily find and compare all options available to themand make the right choice through an informative and intuitive elec-tronic shopping processThe Internet was also the ideal medium tohelp telecommunications service providers cost effectively acquirecustomers wwwGetConnectedcom resulted from the confluenceof these three market forces

Named by Newsweek as one of the 103 Best Web Sites and by PCWorld as Best Cell Phone Site GetConnectedcom the showcase ofthe GetConnected functionality is an easy-to-use Web site thatempowers users with the information necessary to help them selectthe services that best meet their individual needs In addition to beinga source of the most comprehensive and accurate information avail-able the GetConnected site shopping technology and transactionprocessing capability make the purchase process simple and straight-forward Consumers are shown all plans products and special offersavailable in their area GetConnectedcom also provides highly intu-itive and interactive wizards and bill calculators that allow the user tocustomize searches and make it easier to locate and buy the mostsuitable plansThe end result Consumers get the most for theirtelecommunication dollar

GetConnected Inc offers consumers and small businesses access toits services directly through its Web site wwwGetConnectedcom andthrough a network of partner Web sites Consumers will also be able toaccess the GetConnected telecommunication shopping services in pri-vate labeled applications at retail where GetConnected will power theshopping experience and order processing for its retail partners

165_cell_ aFMqk 111201 158 PM Page ix

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xi

Contributors

Jeff McLaughlin is the Senior Director of Wireless Partnerships forGetConnected Inc and is part of the senior management team Hehas been in the wireless industry since 1994 working for wireless car-riers wireless vendors and wireless agents Jeff is responsible forsecuring partnerships with all the wireless service providers forGetConnected and for leading the strategic wireless initiatives withcarriers manufacturers and other wireless industry players Prior toGetConnected Jeff was Director of Corporate Marketing for BostonCommunications Group Inc a leading provider of prepaid servicestechnology to wireless carriers and Business Products Manager forATampT Wireless one of the leading wireless carriers in the UnitedStates He received his MBA from Seattle University and his BSfrom Northeastern University Boston MA

Beverly LeDonne is the Senior Director of Content Services andBusiness Operations for GetConnected Inc and is part of the seniormanagement team Beverly is responsible for implementing new part-nerships and leading innovative initiatives in data management andpresentation Prior to GetConnected Beverly managed 200 employeesand an over $30 million PampL as Division Manager atAPCOAStandard Parking the largest parking management serviceorganization in the United States She received her MBA fromLouisiana State University and her BA from Thomas More CollegeMerrimack NH

Leslie Kiddie is the eCommerce Product Manager forGetConnected Inc Leslie is currently responsible for company-wideproduct management including specification and site and systemmetric analysisAs one of GetConnectedrsquos first employees she laid thegroundwork for identifying what wireless data should be collected andpresented to consumers She also created the initial process fordefining tools and Web functionality to help GetConnected customersshop for wireless plans and products Before joining the GetConnected

165_cell_ aFMqk 111201 158 PM Page xi

xii Contributors

team Leslie worked as a research analyst for Harris Interactive inRochester NY Leslie earned her BS in Communications from JamesMadison University HarrisonburgVA

James Parmakian is Manager of Content and Creative Initiativesfor GetConnected Inc and has been involved in the Internet industrysince 1998 James is responsible for creating and maintaining wirelessand other product and service plan images and information on theGetConnected network of sites He also develops creative for the sitemarketing outreach efforts and co-brand site development Prior toGetConnected James developed and executed strategies for leadingInternet companies including iVillagecomAboutcom and Officecomat Cone a leading public relations firm James received his BS fromBoston College Chestnut Hill MA

Melissa Paulsen has been instrumental in developing new function-ality to create an intuitive shopping experience as Content Manager forGetConnected Inc Melissarsquos efforts help getconnectedcom usersquickly find the most appropriate wireless plans and other telecommu-nications services Melissa is currently responsible for establishing andmaintaining service plan promotion and static data (including variousresources tools and companyservice provider overviews) throughoutgetconnectedcom and for itrsquos partnersrsquoWeb sites She earned herdouble-major BA in Psychology and Social Rehabilitation with a con-centration in Education from Assumption CollegeWorcester MA

wwwgetconnectedcom

165_cell_ aFMqk 111201 158 PM Page xii

Using PrepaidWireless

Prepaid wireless is agreat way to get awireless phone with nocredit history no creditcard and for a shortperiod of use

xiii

Foreword xxiii

Part IGeneral Information 1Chapter 1 How to Choose a Wireless Phone and Service 3

Introduction 4In the Beginning

An Introduction to Wireless 5The Basics 6The Digital Age 6

Getting Started 7Assessing Your Coverage Needs 8

Your Friends Are Your Best Resource 9Which Comes First the Phone or

the Service 9What Features Do You Need in a

Wireless Phone 10What about the Technical Side of

the Phone 11Usage Considerations 11

Your Day-to-Day Use 12The Bottom Line Understanding Cost 13

How Much to Spend on the Phone 13How Much to Spend on the Rate Plan 14

Bargain Shopping Understanding Promotions 14Bells and Whistles Looking at Accessories 15Making Sense of It AllThe Phone and

Plan for Me 16Summary 17Quick Reference 18

Contents

165_cell_ bTOCqk 111201 159 PM Page xiii

Exploring Internet-Ready Phones

The Samsung N200Internet-Ready Phone

xiv Contents

Chapter 2 Analog DigitalmdashWhatrsquos the Difference 21

Introduction 22Evolution of the Wireless Phone 22Exploring Analog Technology 24Examining Digital Technology 26The Pros and Cons of Digital 26

Advantages of Digital Phones 27Disadvantages of Digital Phones 28

Summary 29Quick References 29

Chapter 3 CDMA to TDMAmdashDigital Terms and Basic Definitions 31

Introduction 32Code Division Multiple Access 33

Benefits of CDMA 34Global Systems for Mobile

Communications 35Benefits of GSM 35

Time Division Multiple Access 36Benefits of TDMA 37

Enhanced Specialized Mobile Radio 37Benefits of ESMR 38

Service Providers and Technologies 38Summary 40Quick References 40

Chapter 4 Wireless Data and the Wireless InternetmdashDo I Need It 43

Introduction 44What Is the Wireless Internet 44

How Does It Work 44What Kind of Phone Do I Need 47What Services Can I Get from

the Wireless Carriers 49What Services Can I Get from Third Parties 50

wwwgetconnectedcom

165_cell_ bTOCqk 111201 159 PM Page xiv

UnderstandingWireless Phones

Phones on the markettoday fall into threecategories

bull Single Mode bull Dual Modebull Tri-Mode

wwwgetconnectedcom

Wireless Data and Fax 51Summary 53Quick References 53

Part IIEquipment 55Chapter 5 The Components of a Wireless Phone 57

Introduction 58The Basics 58

Display Screen 59Antenna 59Menu Selection and Scroll Keys 60Other Keys 60Battery 61Jacks 61

A Beginnerrsquos Guide to Phone Features 62Standard Features 62Features Requiring Service 65Advanced Features Requiring Service 66

The Cutting Edge 67Summary 69Quick References 69

Chapter 6 Guide to Wireless Phones 71

Introduction 72Size and Weight 72

Large Phones 72Medium-Sized Phones 74Small or Compact Phones 75

Networks Available 76Single Mode 76Dual Mode 76Tri-Mode 76

Case Design 77Traditional Style 77Flip Style 78

Contents xv

165_cell_ bTOCqk 111201 159 PM Page xv

xvi Contents

Color 78Cost 80Talk Time and Standby Time 80Popular Wireless Phones 81

The Ericsson R289LX 82The Kyocera QCP-2035 83The Kyocera QCP-6035 84The Mitsubishi T250 85The Motorola i1000plus 86The Motorola i2000 87The Motorola i550plus 88The Motorola i700plus 89The Motorola V2397 90The Nokia 3360 91The Nokia 5165 92The Nokia 6160 93The Nokia 8260 94The Panasonic Allure 95The Panasonic Versio 96The Samsung N200 97The Samsung Uproar MP3 98The Sanyo SCP-5000 99The Sanyo SCP-6000 100The Sprint Touchpoint 1100 101The Sprint Touchpoint 2100 102Sprint Touchpoint 2200 103The Sprint Touchpoint 5200 104

Summary 105Quick References 105

Chapter 7 Accessories for Your Wireless Phone 107

Introduction 108Hands-Free Kits 108Cases and Belt Clips 109Chargers 111Batteries 113Faceplates 113Summary 114Quick References 114

wwwgetconnectedcom

Exploring WirelessPhone Batteries

There are threestandard wirelessphone batteries

bull NiCad An oldertechnology withsome technicalproblems

bull NiMH A newertechnology that doesnot suffer frommemory effects

bull Li-Ion A long lastingand light batterythat does not sufferfrom memory effects

165_cell_ bTOCqk 111201 159 PM Page xvi

Contents xvii

Part IIIService Plans and Rates 117Chapter 8 Understanding Service Plans 119

Introduction 120Understanding Basic Plan Structures 121

Local Plans 121Regional Plans 123National Plans without Roaming Charges 123National Plans with Roaming Charges 124

Breaking Down Wireless Plans and Fees 124Additional Plan Features and Fees 127

The Prepaid Option 128Summary 131Quick References 131

Chapter 9 Service Providers and Service Areas 133

Introduction 134What Services Are Available to You 134

Wireless Service Providers 134Finding Service Providers in Your Area 135

Service Areas 136Local Coverage 136Regional Coverage 139National Coverage 139

Quality of Service 140Why Is Service Quality Inconsistent 141Who Has the Best Service 142

Wireless Carrier Directory 144Verizon Wireless 145Cingular Wireless 146ATampT Wireless 147Sprint PCS 148Nextel 149Alltel 150VoiceStreamreg 151US Cellular 152Qwest 153

wwwgetconnectedcom

Comparing ServiceProviders

Verizon Wireless

bull 28000000subscribers

bull 26 market sharebull Web site http

verizonwirelesscom

165_cell_ bTOCqk 111201 159 PM Page xvii

Exploring DomesticRoaming Options

As with any othercalling feature pricesand options fordomestic roaming varyby where you live andwhich service provideryou choose If you arethe type of person thattravels within theUnited States quiteoften you should lookfor a plan that offersthe following

bull Coverage with noroaming costs in thecities and townsfrom which you willbe making your calls

bull Low roaming costsper minute withroaming coverage inall the areas towhich you will travel

bull A service that willwork when outsideyour home area at alltimes Some newwireless services offerunlimited local callingfor a flat fee permonth but do notoffer the ability toroam outside of yourlocal area

xviii Contents

Triton PCS 154Western Wireless 155Dobson Communication Corp 155Telecorp 155Century Telephone 155Centennial Cellular 155Rural Cellular Corporation 155Cricket 156Cincinnati Bell Wireless 156

Summary 157Quick Reference 157

Chapter 10 Traveling Your Domestic and International Roaming Options 159

Introduction 160What Is Roaming 160Domestic Roaming Options 161

ATampT WirelessATampT Digital One Rate Plans 162

Sprint PCS Real Nationwide Long Distance 163

Verizon Wireless National SingleRateSM 163

International Roaming Options 164Nextel WorldwideSM 165ATampT WorldConnectreg Service 166VoiceStream 166WorldCell 166

Guide to International Wireless Carriers 167Summary 169Quick References 169

Chapter 11 Understanding Special Deals and Promotions 171

Introduction 172Types of Promotions 172

Service Credits 172Rebates 173

wwwgetconnectedcom

165_cell_ bTOCqk 111201 159 PM Page xviii

Contents xix

More MinutesldquoSign Now and Get 1000 More Minutesrdquo 173

Free Advanced ServicesldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo 173

Contract Length-Based IncentivesldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo 174

Free AccessoriesldquoSign Up Now and Get a Free Headset Kitrdquo 174

Helpful Hints 175Limited Time Offer 175Plan Restrictions 175Phone Restrictions 175Minutes 175Services Yoursquoll Never Use 176

Summary 177Quick References 177

Part IVLooking Ahead 179Chapter 12 Frequently Asked Questions 181

Introduction 182Frequently Asked Questions about Phones 182

What are the differences between analog and digital phones 182

What is the difference between PCS and cellular 182

What is Third Generation 183What is a dual-band phone 183What battery has the longest life

NiMH or Li-Ion 183What is the difference between

talk time and standby time 183Frequently Asked Questions about

Service Rates and Plans 183Why is the quality of my wireless

service sometimes inconsistent 184

wwwgetconnectedcom

Answers to YourFrequently AskedQuestions

What Is the Differencebetween PCS andCellular

bull Phones that operateon a PCS system(personalcommunicationsservice) use digitaltechnology and offeradvanced featureslike caller ID

bull Cellular phones useeither digital oranalog technologyor both

165_cell_ bTOCqk 111201 159 PM Page xix

xx Contents

Which wireless carrier has the best signal strength 184

What is roaming 184If it is called a nationwide plan then

why are there roaming charges 184What plans do not charge for

roaming 185How do I know which mode my

phone is in 185What do peak and off-peak hours

indicate 185How do service providers count

anytime minutes versus evening and weekend minutes 185

Do I get charged when people call me 185Does it use up my minutes when I

call other wireless phones 186When I call my voice mail am I

using my minutes 186What is considered a long distance call 186

Are toll free number calls free 186What is the farthest I can call from

my wireless phone 186Can all cellular phones be used

worldwide 187More Frequently Asked Questions 187

Can I just keep the phone I have and change plans 187

Can I change my service plan at any time 187

Can I keep my phone number if I move or switch wireless carriers 187

If I donrsquot like my phone numbercan I change it 188

Do I have to sign a contract 188Why do I need a credit card to

buy a phone 188Are rebates for phones instant or

mail-in 188

wwwgetconnectedcom

165_cell_ bTOCqk 111201 159 PM Page xx

Contents xxi

Chapter 13 The Future of Wireless Communications 189

Introduction 190As Use Increases Prices Fall 190What to Consider before Throwing

Away Your Home Phone 191Wireless as the Only Communications

Network 192Combining All Your Devices 1933GmdashThe Third Generation of Wireless 194Summary 195Quick References 195

Appendix A Glossary of Wireless Terms 197

Appendix B How to Use the GetConnectedcom Web Site 209

Introduction 210Home Page 210Wireless Home Page 211

Havenrsquot Decided Which Plan Is for You Start Here 212

Picking a Plan 213Browsing by Plans 213

Picking a Phone 215Browsing by Phones 215

Choosing Accessories 216Your Shopping Cart 218Ordering at GetConnected Inc 218Checklist 219

Index 221

wwwgetconnectedcom

Using Wireless

The average monthlycost for wireless use isaround $40 but variesfrom less than $20 forlittle use to over $100for heavy use

AboutGetConnectedcom

wwwGetConnectedcom sells a variety oftelecommunicationservices from wirelessphones to high-speedInternet to longdistance service

The GetConnectedcom Home Page

165_cell_ bTOCqk 111201 159 PM Page xxi

165_cell_ bTOCqk 111201 159 PM Page xxii

Telecommunications consumers are paying between 50 and 500 toomuch every month for the services that keep them in touch in-tune andinformedWhy would anyone pay $030 per minute for long distance whenthey could pay just $005 The answer is because there has not been a goodway to determine the correct services based on the way you use yourphone or your high-speed Internet access or your wireless phone

The Consumerrsquos Guide to Wireless Phones and Service Plans will help youdetermine what you need in a wireless phone and service planThe infor-mation in this Guide is compiled from the data that GetConnected Inccollects directly from the wireless service providers and the tools that wehave developed to help direct you to the perfect plan and phone On ourWeb site wwwGetConnectedcom you can easily compare the data side byside and use these tools to optimize your choices Both on our Web site andin this book we help lead you through the maze of offerings based on howyou will use your phone to make sure that you spend wisely to take advan-tage of todayrsquos great wireless services

There is no reason that you should buy a $200 phone and pay $75 permonth if you only need to use your phone in the case of an emergencyAreyou a techno-savvy road warrior or a minimalist Do you need a wirelessphone that lets you read and send e-mail or do you just need it to call forroadside assistance Will you use your phone only as you drive around yourtown or will you need it to work in Paris All these questions will beanswered to make sure you buy the phone and service plan that are rightfor you

Wireless is everywheremdashif you donrsquot own a wireless phone you haveprobably used one If you havenrsquot used a wireless phone you most certainlyhave seen people using themThe number of people in the United States whoown wireless phones is well over 100 million and growing steadilyAt around40 to 50 US market penetration we are actually behind most Europeancountries In Finland the home country of Nokia the leading wireless phonemanufacturer over 70 of people own wireless phonesTodayrsquos wirelessphones can give you access to the Internet e-mail your calendar from work

xxiii

Foreword

165_cell_ cForewardqk 111201 200 PM Page xxiii

xxiv Foreword

and even the documents you keep on your computer every dayThe com-bination of voice and data services is quickly evolving wireless phones intopocket-sized all-in-one communications and productivity tools

GetConnected is committed to helping you shop for compare andbuy the perfect telecommunications services mdashincluding all your wirelessneeds Our team of wireless experts who made this book possible con-tinually upload information from numerous carriers and monitor the Webto make sure that we have the latest information on wireless phones rateplans accessories and promotionsThe combination of wwwgetcon-nectedcom and this Guide will help you buy a wireless phone and ser-vice plan that will meet your needs but wonrsquot break your wallet

Special thanks to Bev Leslie James Melissa and Jeff for all their hardwork compiling current information for this book and for alwaysfocusing on ways to help consumers select the perfect wireless phone andservice planAfter all that is GetConnectedrsquos missionmdashto help you findand buy the telecommunications services that fit your needs

So whatever your needs are for wireless service this Guide willhelp point you to the correct purchases In order to see the most up-to-date offers from all major wireless service providers in the UnitedStates be sure to check wwwgetconnectedcomWhile you are therehave a look at the other great telecommunications offers for high-speedInternet access (DSL and cable modems) long distance local phonesatellite TV and handheld PDAsmdashwe can definitely help you get themost for your telecommunications dollar

Enjoy this Guide to Wireless and do not hesitate to referenceGetConnectedcom for the latest rate plan product pricing and promo-tion information as you get closer to your purchase

Sasha Novakovich Tracy Lawrence President amp Co-Founder CEO amp Co-FounderGetConnected Inc GetConnected Inc

wwwgetconnectedcom

165_cell_ cForewardqk 111201 200 PM Page xxiv

General Information

Part I

165_cell_C01qk 111201 148 PM Page 1

165_cell_C01qk 111201 148 PM Page 2

Quick References in this chapter

In the Beginning An Introduction to Wireless

Getting Started

Assessing Your Coverage Needs

What Comes First the Phone or theService

Usage Considerations

The Bottom Line Understanding Cost

Bargain Shopping Looking at Promotions

Bells and Whistles Looking at Accessories

Making Sense of it All The Phone and Planfor Me

Summary

Quick References

3

How to Choose aWireless Phoneand Service

Chapter 1

165_cell_C01qk 111201 148 PM Page 3

4 Chapter 1 bull How to Choose a Wireless Phone and Service

IntroductionThe only answer to the question ldquoWhich wireless phone should I buyrdquois unfortunatelyldquoIt dependsrdquoThere are so many choices out there todaythat the only way to select the perfect phone for you is to look at manydifferent factorsmdashput yourself in the middle of the process and figure outhow you will use the phone where and when you will make most ofyour calls and how much you want to spend

The first thing to realize is that the phone is only as good as thenetwork on which it works In the ldquoold daysrdquo of wireless a single phonewould work on either of the two cellular networks So when youplunked down your $1000 for that huge phone and another $80 permonth with wireless carrier A if you did not find their service to yourliking you could walk across the street to their only competitor andswitch to the competitorrsquos network using the same phoneThat doesnrsquotwork any more

In the early 1990s competitors for the two original cellular compa-nies started to spring upmdashthey were called PCS or PersonalCommunication Services carriersThe only difference between cellularand PCS is that cellular started out transmitting your call using analogtechnology and PCS started out using all digital transmissions Cellularcompanies have all gone over to digital technologies (see Chapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo for more information onanalog versus digital technologies) so there really is no differencebetween the original cellular carriers and the newer totally digital PCScarriers any more One of the things that digital technology allows thecarriers to do is to sell phones that will work only on their networkmdashsothe days of walking across the street to sign up on someone elsersquos net-work with the same phone are pretty much gone

Thinking about making the switch to wireless full time andditching your home phone completely Well you are not alone but youare among a small group of techno-savvy users who are foregoing thewires for the freedom of wirelessAnd why not If you buy a wirelessplan with 3000 minutes of use included you have to use them sometime right Just beware the pitfalls discussed in Chapter 13ldquoTheFuture of Wirelessrdquo So what factors do you need to consider whenbuying that perfect wireless phone There are basically six steps that wewill detail in this chapter

wwwgetconnectedcom

165_cell_C01qk 111201 148 PM Page 4

wwwgetconnectedcom

1 Look for service providers with Coverage in your areamdashWhere will you use your phone and which wireless carrier hasthe best service there

2 Choose the wireless Phone you want andor needmdashDo youneed all the latest options or do you just need to make calls inan emergency

3 Make sure you know how you will Use your wirelessphonemdashHow many minutes will you use each month and atwhat time of the day will you use the most minutes Will youcall locally or long distance

4 Be aware of how much buying and using wireless will CostmdashHow much are you willing to spend on the monthly serviceand on the phone

5 Look for special PromotionsmdashAre there any great deals outthere that will get you the best deal for the right phone andplan

6 Donrsquot forget your AccessoriesmdashWill you need to use aheadset for your car do you need a belt clip or extra batteries

COMPARING SERVICE PLANS AND PHONES

For the latest information on wireless service plans and phonesand to compare them side by side log on towwwGetConnectedcom

In the Beginning An Introduction to WirelessThink of the walkie-talkie as the electronic equivalent of taking yourfirst step For many of us it was our first introduction into the world ofwireless technology Bewildering and exciting but more importantlyproof that even at an early age humankind possessed some sort ofinherent need to find new ways to communicateThe walkie-talkie waswildly successful

How to Choose a Wireless Phone and Service bull Chapter 1 5

165_cell_C01qk 111201 148 PM Page 5

6 Chapter 1 bull How to Choose a Wireless Phone and Service

Fast-forward a few years and wersquove grown into a more dependableadult version of the walkie-talkie called the cordless phonemdasha trueintroduction to what has permeated our lifestyles at home work andplay But limitations of physical distance prevented us from taking thecordless on the road until miraculously the cellular or wireless phoneappeared and now itrsquos a vicious game of catch-up to understand whatwireless means to the average Joe

The BasicsTodayrsquos cellular service operates on much the same principle as our ear-lier walkie-talkie devicesYour voice is still transmitted through the airfrom point A to point B but thatrsquos where most of the similarities end

With cellular technology messages sound clearer travel farther andare received by the second party (with a little luck) as if we were nextdoorAnd itrsquos all done through a network built by breaking a geographicregion into small areas called cells which include the cellular antennasCalls are transmitted from the antenna to the wired telephone systemuntil it reaches the target audience on the other endThe term cellular isoften used to refer to ldquotraditional cellularrdquo or analog technology (AMPSor Advanced Mobile Phone Service) which utilized a network built at800 MHz by two service providers or carriers in each marketThissimply means that 800 MHz is the wavelength or frequency at whichyour voice travels from your phone to the antenna It also assures you thatwhether calling from the beach or from a traffic jam potentially life-altering commands like ldquohalf pepperonirdquo will be heard at the other end

The Digital AgeJust when you think that yoursquove got a pretty good handle on what analogis all about digital technology joins the partyThis essentially means asecond wireless technology new terminology products and services yetanother learning curve as well as up to five or six new competitors ineach market But the principle between analog and digital remains basi-cally the sameThe two most significant differences are that calls nowtravel at a frequency of either 800 MHz or 1900MHz and unlike analogthe digital network breaks down the senderrsquos voice into binary codetransmits it as data and reassembles it on the other endThese digital net-works usually are referred to as Personal Communications Service (PCS)

wwwgetconnectedcom

165_cell_C01qk 111201 148 PM Page 6

How to Choose a Wireless Phone and Service bull Chapter 1 7

networks although the traditional cellular carriers also offer digital ser-vice and sometimes call their digital service PCS alsoThe relevance ofthese changes to the every-day consumer is that this break-through affectseverything from call quality to network access and features like caller IDInternet access and extended battery life

Getting StartedGetting fitted for a wireless service provider plan and a compatiblephone is as easy as doing some painless homework before you buyWersquove made the following descriptions as clear as possible for you tounderstand before you make an educated buying decision get hookedup charge your battery and get ready for the air wavesTo make sureyou have all the latest up-to-date phone and plan information youshould use online resources like wwwGetConnectedcom the leadingcommunication resource with exhaustive lists of plans and services thatempower you the user to make the right decision for your lifestyle

CHOOSE A SERVICE PLAN THAT BEST MEETS YOUR

DAY-TO-DAY NEEDS

How many calls will I make each day Where will I callmdashlocal orlong distance Will I travel out of my local area with my phone DoI need my phone to act as a pager also Make sure your serviceplan and your phone meet your day-to-day needs

Usage When will you use your phone This can be a realmoney-saving decision Most wireless networks operate at ornear capacity during peak business hours and carriers typi-cally charge users for every second they tie up a circuit If youuse your cellular phone heavily at night and on weekendsmany carriers cater to that need by offering off-peak specialsof 300 500 or even 1000 minutes of evening and weekendcalling for a nominal fee with the purchase of a standard ser-vice planThese packages can be real money savers if used asintended but beware different providers define peak off-peak and weekend hours differently

wwwgetconnectedcom

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8 Chapter 1 bull How to Choose a Wireless Phone and Service

TravelingRoaming Do you travel a lot If you traveloutside of your localhome area or service provider net-work you can incur roaming charges which means a sur-charge will be applied for calls made and received while outof your home area and your local rate plan costs no longerapplyThe good news is that most carriers have plans thatcover beyond your local calling area From regional plans(ie NortheastWest Coast etc) to national plans themonthly fees generally are based on the size of the coveragearea and though more expensive each month than localplans these plans can be worth it if you expect to incurexpensive roaming fees

Traveling Abroad US digital phones are mostly incom-patible with worldwide networks except for parts ofMexico and Canada where some of the same technologystandards are used If your phone has analog capability (ieit is an analog-only or dualtri-mode phone) it could workin some Caribbean countries although it may not receivecalls Europe and parts of Asia use mainly a standardizeddigital network called GSM Phones built with GSM tech-nology can access the network regardless of the callerrsquoscountry of origin although each wireless carrier has theirown charges for roaming into other countries and thephone has to be programmed to work at the frequency ofthat country

Assessing Your Coverage NeedsYou may have seen the coolest phone being used by your best friendyesterday but unless you have wireless coverage where you are going touse your phone it may end up being an expensive paperweightThereare many ways to find out which wireless carriers offer service in yourareamdashTV and newspaper ads junk mail and inserts and online sitesthat show you the coverage maps for each company (see Chapter 9ldquoService Providers and Service Areasrdquo for detailed maps)The problemwith all these indicators of the companies that say they offer service atyour house is that you donrsquot truly know how their service works whereyou want it to work just by looking at a map

wwwgetconnectedcom

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How to Choose a Wireless Phone and Service bull Chapter 1 9

wwwgetconnectedcom

Your Friends Are Your Best ResourceThe best way to tell who has the best coverage where you need it(home school work downtown etc) is to talk to your friends Even ifyou call each wireless carrier in your area (up to seven or eight compa-nies) they will of course tell you that they have the best coverageexactly where you need itmdasheven though they may have minimal cov-erage thereThere is nothing more frustrating than buying a phonewith a zillion included minutes for $25 per month when you cannotuse it anywhere you want to use it

The questions to ask your friends about their wireless phonesshould be about their experiences with their phones specifically whereyou want to use yoursAsk if the calls were clear or if they were hard tohear (a sign of poor coverage)Ask if they had trouble making the calland received many busy signals (a sign of low capacitymdashnot manypeople can make calls at the same time) Here are some starting places

1 Can you use your phone in your house

2 Can you use your phone in your office

3 Can you use your phone in school

4 Does your call ever get disconnected or ldquodroprdquo when you aretravelingmdashif so where

5 Can you use your phone reliably any time of the day or doyou get busy signals at certain times like heavy commutertimes (7 AM to 9 AM or 430 PM to 7 PM)

6 Does your phone work where you travelmdashfor example if youtake trips to the mountains the beach the mall and so on

Which Comes First the Phone or the ServiceShould you look for a phone first or a rate plan and wireless carrierThe problem with buying a phone first is that you donrsquot know if it willwork on the network that gives you the best coverage Having said thatit is common for people to see a phone being used by a friend or co-worker or on TV or in a magazine and to be completely fixated onbuying that phoneThatrsquos not a problemmdashjust realize that it may limit

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10 Chapter 1 bull How to Choose a Wireless Phone and Service

the places you can get the best use out of your phone If yoursquove got tohave that really cool red phone that you saw Billy using then that ishow you need to start shopping

Buying the wireless phone that is perfect for you is a big piece ofgetting into wirelessYou can spend lots of money on a wireless phonewith all the latest features or you can get a phone that is practicallyfree with limited bells and whistlesThe options seem to be limitlessmdashlarge phones small phones phones with speaker phones built inphones that can surf the WebThe choice is yours Look at

Size Weight Color Networks available

Features

If you do not have any specific phone in mind you should do alittle research to make sure you are buying a phone that will suit yourneeds Chapter 6ldquoGuide to Wireless Phonesrdquo describes some of thephones available in the United States right now but as with any elec-tronic device there are new models coming out all the time so be sureto check wwwGetConnectedcom for the latest phones available

What Features Do You Need in a Wireless PhoneWhen choosing a phone or a service provider the same is truemdashaskyour friends People who have wireless phones are great resources whenyou are looking for a phoneAsk them how the phone works whetherit is too heavy if you can see the numbers on the screen easily and soon Be sure to think about all the things you can do with a wirelessphone and whether those things are important to you (see Chapter 6ldquoGuide to Wireless Phonesrdquo) Here is a short list of the features that youmay want to use with your new phone

Wireless Internet Access The ability to look at certain Websites

Short Message Service (SMS) and E-Mail The ability tosend and receive short messages and text e-mails

wwwgetconnectedcom

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How to Choose a Wireless Phone and Service bull Chapter 1 11

Speaker Phone Some phones allow you to use them as aspeaker phone

Two-way Radio Service Nextel offers a ldquopush to talkrdquo ser-vice that lets your phone work like a walkie-talkie for quickcheap conversations between two or more people

Downloading Different Ring Tones You can customize theway your phone rings from a popular song to a classical hit

What about the Technical Side of the PhoneWhen you are looking at a phone you also want to make sure its tech-nical specifications meet your needsThese are things like the expectedbattery life the ability to add a headset the size of the screen and moreYou can see all the details of each phone at wwwGetConnectedcombut here is a short list of what you should consider

Size considerations including the height and the weight of thephone

Expected battery life for talk time and standby time Lines of text and characters per line on the screen (how big

the screen is and how big the numbers are on the screen) Internet capabilities Messaging capabilities

Usage ConsiderationsThe most important thing to understand but the toughest to figure outis how you will use your phone If you do a little simple planning nowyou will save some money in the selection of your monthly service planWill you use it only when you get a flat tire and need to call for helpOr will you use it from dawn to dusk as your only phone Will you calllong distance or just locally How about international calls

Rate plans offer the most confusing set of choices yetmdashpeak timeoff-peak time long distance included roaming costs wireless data andso onTo make sure that you buy the service that you need you needto look at how you will use your phone and make sure that you buyonly what you needThe majority of wireless users do not even comeclose to using the minutes that the service providers give them in their

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12 Chapter 1 bull How to Choose a Wireless Phone and Service

rate plan How can you possibly use 3000 minutes on your wirelessphone It is nice to have all these minutes just in case but if you canpay $10 less per month you can save $120 per year

Your Day-to-Day UseWhen you really think about it you can pretty much tell when whereand how you will be using your phone Set up a schedule based onyour use that will follow the basic parameters of the wireless rate plans

How many peak minutes of calling do you need (typicallybetween 700 AM and 700 PM)

What are your needs for off-peak minutes of calling (701 PM

to 659 AM and sometimes all day Saturday and Sunday) What percent of your calls will be local calls What percent of your calls will be long distance

How often do you think you will use your phone when youare outside of your local calling area (roaming)

An example of such a schedule can be seen in Table 11

Table 11 Sample Schedule Illustrating Potential Phone Use

Peak Hours Off-Peak Hours

Weekdays 4 calls 2 calls

Weekends mdash 8 calls

Times Days per Week x 5 days (2 x 5 days) + (8 x 2 days)

Total Calls per Week 20 calls 26 calls

Times 4 Weeks per Month = 80 calls 104 calls

Times 2 Minutes (avg call length) = x 2 x 2

Total Monthly Minutes 160 minutes 208 minutes

Local Calls (70 of all calls) 112 minutes 146 minutes

Long Distance Calls (30 of all calls) 48 minutes 62 minutes

Percent Roaming Use (10 of all calls) 16 minutes 21 minutes

wwwgetconnectedcom

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How to Choose a Wireless Phone and Service bull Chapter 1 13

wwwgetconnectedcom

You can put the information from Table 11 into the Wireless Wizardat wwwGetConnectedcom to see all the latest service plans that matchyour intended useYou can also use this information to make sure that anyrate plan you are considering has all the minutes you need to use whenyou need to use them how you intend to use them and where you intendto use them For this example make sure that there are at least 160 min-utes of peak minutes 208 off-peak minutes and that the costs for long dis-tance and roaming are not too high if they are not included Some planswill include long distance and roaming minutes so you donrsquot have to payanything extra but the majority of plans charge extra for each

FOR MORE INFORMATION

For more details on service plans see Chapter 8 ldquoUnderstandingService Plansrdquo or visit wwwGetConnectedcom

The Bottom Line Understanding CostWhen you are considering cost while picking the perfect phone andplan realize that there are many different costs involved phone costmonthly service plan cost activation fee cancellation fee long distanceroaming overage costs (using more minutes than are provided in yourrate plan) See Chapter 8ldquoUnderstanding Service Plansrdquo for full detailsFirst you need to have a feeling for the basics that constitute the majorcosts the phone and the rate plan

How Much to Spend on the PhoneWhen looking at the phones available you will see phones that are free oreffectively free with rebates and credits (see Chapter 11ldquoUnderstandingSpecial Deals and Promotionsrdquo) and you will see phones that are veryexpensive which can act as two-way pagers personal digital assistants andmay even wash your car if programmed correctly Free phones almostalways have a required contract or length of service agreement of one ortwo years If you are looking to get into wireless on the cheap then a freephone may work for you even with the contract If you want your phoneto send e-mail cruise the Web and play Beethoven when it rings you will

165_cell_C01qk 111201 148 PM Page 13

14 Chapter 1 bull How to Choose a Wireless Phone and Service

have to pay from $100 on up for the phone For the details on the wirelessphones see Chapter 6ldquoGuide to Wireless Phonesrdquo

How Much to Spend on the Rate PlanEvery month you will be charged for your wireless use If you staywithin your allowed minutes then you will pay the expected amountthat you sign up for (plus some taxes and fees that are charged by all car-riers usually a few dollars) but if you use more minutes than allowed inyour plan you will be billed for the extra minutes at premium pricesand get a bill potentially much higher than you expectThat is why it isimportant to think about your use prior to signing up for your service

You can spend as little as $20 or so and as much as $200 or moreper month based on the amount of use you will have Check outwwwGetConnectedcom for the latest in phones and service plans

WHAT ABOUT PREPAIDPrepaid wireless is a great way to get a wireless phone with nocredit history no credit card and for a short periods of use Prepaidis perfect for

Students and children Gifts (no long-term contract needed) Short-term use for example when you need a phone for

three months Very little monthly use (be careful to make sure the

minutes donrsquot expire)

For more information on prepaid wireless see Chapter 8ldquoUnderstanding Service Plansrdquo

Bargain Shopping Understanding PromotionsEvery wireless service provider offers promotions throughout the yearto entice you to sign up for serviceThey may offer a free phone a spe-cial weekends-free package or free accessoriesWhen you are lookingto sign up for service and have an idea of which service you think you

wwwgetconnectedcom

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How to Choose a Wireless Phone and Service bull Chapter 1 15

want which phones work on that service how you will use the phoneand how much you are willing to pay you need to look at the availablepromotions Sometimes these promotions can save you hundreds of dol-lars over the life of your wireless use But beware of promotions that arenot exactly what you are looking for such as those that may tie youinto a long term contract offer features that you wonrsquot use or add min-utes that you could never use even if you are on the phone everywaking moment

For a complete breakdown on promotions see the details inChapter 11ldquoUnderstanding Special Deals and Promotionsrdquo and get thelatest available promotions from wwwGetConnectedcom

Bells and Whistles Looking at AccessoriesThe last things to consider when buying your new phone are the acces-sories that you may need to make it perfect for youAsk yourself thesequestions to determine if you need these accessories

Will I use the phone while driving If Yes get a car kitor a headset (many phones already come with some sort ofhands-free head set so be sure not to buy an extra if it isincluded)

Will I use the phone a lot while driving If Yes then geta car charger or a car kit

Do I need to use my phone for long times while awayfrom my charger If Yes then buy an extra battery andmake sure it is a long-life battery

Will I need to charge my phone in more than oneplace If Yes then buy an extra charger for your office orhome

Will I need to carry my phone with me all the timeIf Yes then buy a leather case for protection with a clip or abelt clip that hooks onto the battery

Do I want to personalize my phone with differentcolors If Yes then buy a phone that has faceplates and afaceplate to your likingmdashthere are many colors available forsome of todayrsquos popular phones

wwwgetconnectedcom

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16 Chapter 1 bull How to Choose a Wireless Phone and Service

For more information on the myriad of accessories available forwireless phones refer to Chapter 7ldquoAccessories for Your WirelessPhonesrdquo

Making Sense of It All The Phone and Plan for MeSomdashconfused Buying wireless is not a simple process designed tomake sure you get the phone and service plan that you needAll wire-less carriers try to differentiate themselves from their competitors andby doing so they do not make it simple to compare their plans to othersimilar plansThe information in this guide will help you make an edu-cated purchase for the rate plan that fits your needs and the phone thatwill do all that you need it to doWhy pay for a $60 plan when youonly need a $40 plan Why buy a $200 phone when all you need is a$40 phone These are the questions that we help you figure out

Many of the points in this book are based on offers and rate plansthat are available at the time of this writingWireless carriers changetheir offers frequently so the best thing to do after realizing how youwill use your plan and phone is to log onto the Internet and visitwwwGetConnectedcom to make sure you see the most up-to-dateinformation

wwwgetconnectedcom

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How to Choose a Wireless Phone and Service bull Chapter 1 17

wwwgetconnectedcom

SummaryAs you can see there are many things to consider when buying the perfectwireless phone and service for you It is not hard it just takes a littlehomework and researchThe important thing to remember is thatalthough there are many confusing options by realizing how you will useyour phone and what your main needs are and by using online tools likewwwGetConnectedcom you can buy the perfect plan and phone

Table 12 shows you the basic categories of phone users as well asthe basic parameters for the phones and the plans that you should keepin mind while you are reading this book and selecting the wirelessproducts that are right for you

Table 12 Guidelines for Equipment and Services for VariousTypes of Users

If You Are Then You Should Get a And a

A techno-savvy National rate plan Digital phone with road warrior with roaming wireless Internet

included two-way messaging and speed dialing

Always on the Local rate plan Digital phone with go shuttling lots of minutes caller ID lots of battery the kids or with of use life and car chargera working parent

A student with Prepaid rate plan Wireless phone that no credit history with some extra works in the areas or buying for a prepaid cards neededmdashschool home student mall etc

A security-minded Very low-priced Phone that will work motorist who will rate plan with anywhere and a car chargeruse the phone minimal minutesonly in an emergency situation

165_cell_C01qk 111201 148 PM Page 17

Quick ReferenceIn the BeginningAn Introduction to Wireless

The walkie-talkie started the wireless revolution

Wireless phones began with analog cellular service

Digital technology has taken wireless to new heights

Getting Started

Do a little homework to understand how you will use yourwireless phone

Assessing Your Coverage Needs

Where will you use your phone and which wireless carrierhas the best service there

Make sure you know all the service providers in your area

Ask your friends who they use and what they think

The important places to have coverage are where you livework go to school and travel

What Comes First the Phone or the Service

Do you need all the latest options or do you just need tomake calls in an emergency

If you must have the coolest phone go ahead

Figure out if you need all the features or if you just need abasic phone

Make sure the technical aspects of the phone match yourneedsmdashbattery life screen size etc

Usage Considerations

How many minutes will you use each month and at whattime of the day will you use the most minutes Will you calllocally or long distance

18 Chapter 1 bull How to Choose a Wireless Phone and Service

wwwgetconnectedcom

165_cell_C01qk 111201 148 PM Page 18

Figuring out when where and how you will use your phoneis the most important piece

Take a few minutes to look at the number of calls you willmake when you will make them and to and from where

Plug your expected use in online tools and Wizards to see themost current plans that fit your needs

The Bottom Line Understanding Cost

How much are you willing to spend on the monthly serviceand on the phone

Be aware of all the costs including activation fees taxes andoverage costs

Make sure the phone you must have is not too expensive

Keep your monthly service fee under control by choosing theplan correctly

Bargain Shopping Looking at Promotions

Are there any great deals out there that will get you the bestdeal for the right phone and plan

Take a look at the latest promotions to make sure you arenrsquotmissing out

Donrsquot fall for a promotion you donrsquot need

Make sure the promotion doesnrsquot tie you into a long-termcontract if you donrsquot want one

Bells and Whistles Looking at Accessories

Will you need to use a headset for your car do you need abelt clip or extra batteries

If the phone is perfect make sure it has the accessories youneed

Donrsquot buy accessories that are already included in the packagewith the phone

Check the promotions to see if some accessories are free

How to Choose a Wireless Phone and Service bull Chapter 1 19

wwwgetconnectedcom

165_cell_C01qk 111201 149 PM Page 19

Making Sense of It AllThe Phone and Plan for Me

There are many options out there but you can make sense ofit all

Buying the perfect phone and rate plan for you just takes alittle time

20 Chapter 1 bull How to Choose a Wireless Phone and Service

wwwgetconnectedcom

165_cell_C01qk 111201 149 PM Page 20

Analog DigitalmdashWhatrsquos theDifference

Quick References in this chapter

Evolution of the Wireless Phone

Exploring Analog Technology

Examining Digital Technology

The Pros and Cons of Digital

Summary

Quick References

21

Chapter 2

165_cell_C02qk 111201 150 PM Page 21

22 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

wwwgetconnectedcom

DID YOU KNOWA wireless phone is a radio It operates with a transmitter and areceiver to make sure you can hear the message coming in and theother person can hear you

IntroductionRemember the days before cellular phones when the only methods ofcommunicating while on the road were by using walkie-talkies or CBradios That equipment was so restrictive that you could call only oneor two select people within a very short distance (under 50 miles)Well believe it or not that wasnrsquot all that long ago Mobile communi-cation has increased dramatically in popularity and availability in thelast 20 yearsThis can certainly be credited to the ever-improvingever-expanding wireless technology

There are many types of wireless technologies available throughoutthe nationWhat are they Whatrsquos the best technology for your needsDo you need more than one And what do all those terms meananyway In this chapter we will answer these questions for you

Generally speaking wireless technology can be broken down intotwo categories analog and digitalAnalog has been around the longestand as a result has a more expansive coverage area than digital Digital isa fairly new technology and therefore it may not be available in all ruralareas However digital wireless is growing rapidly and its coverage areais expanding everyday If digital technology is not available in your areatoday you could possibly wake up tomorrow and learn that it is

Of course digital wireless is not the end-all and be-all of wirelesstechnology It does have its restrictionsWe will examine the pros andcons of both analog and digital technologymdashand let you decide whichis best for you

Evolution of the Wireless PhoneWireless phones work using technology similar to CB radios AMFMradios and walkie-talkies However they are a bit more complex and

165_cell_C02qk 111201 150 PM Page 22

Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 23

as a result they are better suited to fit todayrsquos needs for communica-tions on the gomdashstaying in touch no matter where you are A simpleway to explain it is to compare a wireless phone to a CB radio or awalkie-talkie

Both CB radios and walkie-talkies are simplex devicesThis meansthat two people that communicate on a CB radio talk on the same fre-quency but only one person can talk at a timeA wireless phone is aduplex deviceA duplex device uses two frequencies One frequency isused for talking and a second separate frequency is used for listeningAmong many other uses a wireless phone (or duplex device) allowsboth people on a call to talk at once Not only does the wireless phoneeliminate the need to use terms such as ldquoRogerrdquo and ldquoover and outrdquobut also more importantly makes the flow of the conversationsmoother From a userrsquos standpoint talking on a wireless phone feelsmuch like talking on your home phoneThe only difference is that youcan be a hundred miles from any city house or telephone pole

Wireless technology is based on the car-mounted police radios ofthe 1920s Mobile telephone service became available to private cus-tomers in the 1940s In 1947 Southwestern Bell and ATampT launchedthe first commercial mobile phone service in St Louis Missouri butthe Federal Communications Commission (FCC) limited the amountof frequencies available which made only 23 simultaneous phone con-versations available within a service area (the mobile phones offeredonly six channels with a 60 KHz spacing between them)Unfortunately that spacing schema led to very poor sound quality dueto cross-channel interference much like the cross talk on wirelinephonesThe original public wireless systems generally used single high-powered transmitters to cover the entire coverage area In order to uti-lize the precious frequencies allotted to themATampT developed an ideato replace the single high-powered transmitters with smaller strategi-cally placed transmitters throughout the metropolitan area calls wouldswitch between transmitters as they needed a stronger signalAlthoughthis method of handling calls certainly eased some of the problems itdid not eliminate the problem altogether In fact the problem of toofew voice channels plagued the wireless phone industry for several years

The main problem was that demand always seemed to exceed supplySince the FCC refused to allocate more frequencies for mobile wirelessuse waiting lists became ATampTrsquos temporary solution as the companystrove for the technological advances necessary to accommodate

wwwgetconnectedcom

165_cell_C02qk 111201 150 PM Page 23

24 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

everyone For example in 1976 there were less than 600 mobile phonecustomers in New York City but there were over 3500 people on thewaiting listsAcross the United States at that time there were nearly45000 subscribers but there were still another 20000 people on waitinglists as much as 10 years long Compare this situation to todayrsquos whereservice providers give away free phones and thousands of minutes to gaincustomersWireless technology has come a long wayThe term ldquocellularrdquodescribes how each geographic region of coverage is broken up into cellsWithin each of these cells is a tower or antenna a radio transmitter andcontrol equipment Early wireless transmission operated at 800 MHz onanalog signals which are sent on a continuous waveAnalog signals arecovered in more detail later on this chapterWhen a customer presses theSEND button on their wireless phone the first signal sent allows the net-work to identify the caller as a recognized customer then it verifies thathe or she is a customer of the service with an active account and finds afree channel to place the call to the other party

Personal Communication Services (PCS) operating at 1900 MHzfollowed years later PCS refers to the digital wireless services that agiven wireless carrier can bundle together for the user Services like mes-saging paging and voice mail are all part of the PCS environment Mostof the wireless carriers in the United States offer PCS services even thecarriers that operate at 800 MHz or the original analog frequency Somewireless providers began looking into digital technology as a way toincrease the number of customers that could use their networks simulta-neously thus increasing the number of customers they could add to theirnetwork (basically digital signals are encoded voice delivered by bit-streams which is described more fully later in this chapter) Some wire-less providers are using digital signals to send not only voice but alsodata Digital signals are based on three technologies Code DivisionMultiple Access (CDMA)Time Division Multiple Access (TDMA) andGlobal System for Mobile Communication (GSM)A more detaileddescription of these technologies can be found in Chapter 3ldquoCDMA toTDMAmdashDigital Terms and Basic Definitionsrdquo

Exploring Analog TechnologyIn the early 1980s the Federal Communications Commission (FCC)approved the first analog wireless telephone standard known as AdvancedMobile Phone Service (AMPS)The term ldquowirelessrdquo often is used to

wwwgetconnectedcom

165_cell_C02qk 111201 150 PM Page 24

Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 25

refer to ldquotraditional wirelessrdquo analog or AMPSAnalog utilizes a networkbuilt at 800 MHzThis simply means that 800 MHz is the wavelength orfrequency at which your voice travels in a continuous wave between thewireless phone and the closest antenna at those frequenciesTo put thisinto perspective an FM radio functions at between 88 and 108 MHz

An easy way to think about analog voice signals is to realize thatwhen you talk to another person in the same room your voice arrivesin his or her ears using analog voice wavesThe sounds you make travelthrough the air as a continuous analog sound waveThe biggest differ-ence between talking to your friends in person and over an analogwireless phone is the frequency at which your voice is transmitted

So in a sense analog was the pioneer for todayrsquos wireless tech-nologyAs with any new productivity enhancing technology it quicklybecame popular among business professionals traveling salespeople andpeople who needed to be in touch wherever they were Since thenew-found mobility of communications was primarily a business toolthe prices were well out of reach for the every day consumerFortunately for American consumers in 1996 the FCC put theTelecommunications Act into effect which would increase competitionfor all telecommunications services including adding up to six or sevennew wireless carriers in all major marketsTo learn more about wirelesscarriers and their coverage refer to Chapter 9ldquoService Providers andService Areasrdquo

AMPS

Advanced Mobile Phone service or AMPS was the original cellulartechnology used in the United States It offered basic voice serviceand would connect a wireless phone user to the closest cellulartower by sending the conversation over the airwaves in a contin-uous flow or analog sound wave This was a great starting pointbut it had many limitations A version of AMPS known asNarrowband Advanced Mobile Phone Service (NAMPS) incorporatessome digital technology to allow the system to carry about threetimes as many calls as the original version Even though it uses dig-ital technology it is still considered analog AMPS and NAMPSoperate in the only 800-MHz band and do not offer many of thefeatures common in digital wireless service such as e-mail andWeb browsing For more information on AMPS refer to Chapter 3ldquoCDMA to TDMAmdashDigital Terms and Basic Definitionsrdquo

wwwgetconnectedcom

165_cell_C02qk 111201 151 PM Page 25

26 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

Examining Digital TechnologyJust when you think that yoursquove got a pretty good handle on whatanalog is all about digital technology joins the partyThis essentiallymeans a second wireless network new terminology new products andservices and yet another learning curve But the principle betweenanalog and digital remains basically the sameThe most significant dif-ference is that unlike analog the digital network does not send outyour voice on a continuous wave through the air but breaks downyour voice into binary code (0rsquos and 1rsquos) transmits it as data andreassembles it on the other endThese digital networks are usuallyreferred to as Personal Communications Service or (PCS) networks(Refer to Chapter 3 ldquoCDMA to TDMAmdashDigital Terms and BasicDefinitionsrdquo for more information on the various types of digitaltechnologies) The relevance of these changes to the every-day con-sumer is that this breakthrough affects everything from call quality tothe number of people who can access the network in any geograph-ical area and to features like caller ID Internet access or extendedbattery life

Digital wireless phones use the same radio technology as analogphones but they use it in a different way Analog systems use thesignal between the phone and the wireless network mostly on a one-to-one basis (one channel for one call) Digital networks allow mul-tiple calls per channel or frequency which allows the wireless carrierto offer service to more people in their coverage area Some of thedigital technologies have increased the number of people who cantalk at the same time by six to ten times that allowed by analog sys-tems So in a nutshell digital technology is more efficient thananalog

The Pros and Cons of DigitalAs with any comparison there are pros and cons to each itemWhenchoosing between digital or analog the most important thing toremember is that analog is an established technology it has beenaround long enough and is available in most areas even very rurallocations However established is not always goodmdashthere is alwaysroom for improvement Digital wireless uses newer technology

wwwgetconnectedcom

165_cell_C02qk 111201 151 PM Page 26

Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 27

although it may not be available everywhere it offers many featuresthat are unavailable to analog customers Because of the advancedtechnology that digital wireless uses it is the primary service beingoffered today to customers by almost all wireless carriersThe fol-lowing lists break down the pros and cons for digital technology andcan help you decide whatrsquos best for you

Advantages of Digital Phones

Clarity Digital wireless calls are often clearer than analogwireless calls

Capacity By enabling more calls to use the same bandwidthdigital technology reduces the busy signals that occur onanalog networks when too many people attempt to use theirphones at the same time

Value Digital plans tend to offer cheaper bundled minutesthan the analog alternatives because the wireless carrier hasmore bandwidth on digital than on analog

Better Phone Choices Because digital wireless can utilizemore advanced features than analog most digital phones comewith innovative features (like a calendar calculator and wire-less Internet capabilities)The popularity of digital phones hasalso created an increased demand for phones resulting in morephone choices for the consumer

Battery Life Digital wireless phones generally have alonger battery life than analog phonesThis explains whydigital phones are usually smaller and come with more talktime than analog phones Analog phones have to be in activemode all the time which drains the battery digital phonescan use a standby or sleep mode which saves battery use

Security Digital technology breaks your voice into zerosand ones before it transmits it through the air making itinherently more secure than analog technologyThis makes itmore difficult for anyone to eavesdrop on your wireless calls

Extra Features In general digital networks tend to offer thecustomer more network feature options like Caller IDTextMessaging and even Web surfing

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28 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

Disadvantages of Digital Phones

Coverage In the United States the networks are still relativelyyoung and do not offer a coverage area as comprehensive as theanalog networks

Single Band Phones Some digital phones operate onlyon the digital network that is the primary network of thecarrierThese phones are great when they are in the digitalcoverage of the carrier but will not be able to make orreceive calls when outside of the digital network forexample when in a rural area on vacation or while travelingin nonpopulated areas

Roaming Fees Some wireless carriers offer their low per-minute cost or included minutes only while you are oper-ating on their digital network which may be only in ametropolitan area and the immediate surroundingsWhenyou drive outside that area you are using roaming minuteswhich are more expensive and often are not included inyour monthly service fee

Digital Sound Problems Although digital sound quality hasdramatically improved since its introduction you are likely tofind areas on the edges of the digital coverage area where thesound is like calling from under water or where your call willjust be disconnected Sometimes that is better than the analogstatic but other times it can be just as frustrating

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SummaryAlthough the coverage areas when using analog is still superior to thecoverage you will find on a digital phone the advantages of a digitalphone far surpass those of an analog phoneThe majority of wirelessphones available offer a secondary mode of operation on the analognetwork to make sure you have as much coverage as possible which isan important factor when looking at phonesThere is nothing worsethan spending $200 on a phone that offers the latest in digital capabili-ties only to have it not work as soon as you leave the highway

Quick References Evolution of the Wireless Phone

Wireless phones work on technology that is similar to that ofCB radiosAMFM radios and walkie-talkies

A cellular phone is a duplex deviceThis means it can sendand receive voice signals at the same time so you donrsquot haveto talk like you are on a walkie-talkie

With wireless technology messages sound clearer travel far-ther and are received by the person you are calling as if youwere next door

Exploring Analog Technology

In the early 1980s the FCC approved the first analog wirelesstelephone standard known as AMPS

Analog was the pioneer for wireless technology

Analog wireless sends your voice in a continuous wave fromyour phone to the closest tower and forwards it to the otherparty

Examining Digital Technology

Just when you think that yoursquove got a pretty good handle onwhat analog is all about digital technology joins the party

Digital wireless phones use the same radio technology asanalog phones but they use it in a different way

Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 29

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Digital wireless sends your voice as 0rsquos and 1rsquos from yourphone to the closest tower and reassembles it to send it to theother party

In a nutshell digital is more efficient than analog

The Pros and Cons of Digital

Digital networks are often clearer than analog wireless

Digital phones generally have a longer battery life than analogphones

Analog still has more coverage for calling from more places

30 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

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CDMA to TDMAmdashDigital Terms andBasic Definitions

Quick References in this chapter

Code Division Multiple Access

Global Systems for MobileCommunications

Time Division Multiple Access

Enhanced Specialized Mobile Radio

Service Providers and Technologies

Summary

Quick References

31

Chapter 3

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32 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

IntroductionAs wireless technology becomes more and more popular serviceproviders and wireless providers will offer their customers more andmore advanced features Since the introduction of digital into the cel-lular world the possibilities seem endlessAlthough analog technologythe original wireless technology continues to be the most expansivenetwork available it is being challenged by digital technology as digitaltechnology offers superior abilities to better serve the consumer One ofthe major problems with digital wireless today is the sheer number ofdigital wireless service providers that exist For the average customerknowing what the different types of digital services are what servicesthe different providers have to offer and why one service provider isbetter or worse than the other is almost impossible

The only thing that matters to most people buying wireless is thatit works clearly and consistently and is relatively inexpensiveReasonable expectations but when someone ventures online or into awireless store to buy a wireless phone and service plan they are con-fronted with so many similar choices that it can be overwhelming andquite confusingThe reasons that the wireless carriers moved fromanalog to digital or built their networks using only digital are many butthe most compelling reason is that digital allows them to offer moreMore features More customers per channel of frequency allocated bythe FCC More seamless use across the country Just plain more

Early mobile telephone systems allowed only one conversation perfrequency which was very limiting to the carriers in terms of howmany customers they could serveThere was nothing that could reallybe done based on technology that did not allow for frequencies to bereused in any single geographical area However the demand for wire-less phones has led to systems whose design is based on the reuse offrequencies One of the first services to design a frequency reuse planor cellular plan was the Advanced Mobile Phone Service (AMPS)

Before AMPS there were a limited number of channels available forwireless phones the towers to transmit and receive the signal from themobile units were designed to cover large geographic areas so as to limitthe number of towers and to lower costs However this resulted in verylow user density and crippled the systems in highly populated areasAMPSwas designed to allow frequencies to be reused in a smaller geographicarea thereby increasing the available user density Digital technologies

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CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 33

expanded on the reuse of frequency to allow each channel to carry threesix and even ten times as many calls as the older systemsThe ability totake a personrsquos voice break it down into 0rsquos and 1rsquos and reassemble itwhen it got to a tower enabled each bit of frequency to be used for manyvoice calls and for passing data back and forth across the network

The types of digital service that have evolved in the United Statesand around the world vary from each other mostly in technical waysbut also in some very customer-affecting waysThere are four types ofdigital systems is the United States

Code Division Multiple Access (CDMA) Global System for Mobile Communications (GSM) Time Division Multiple Accessing (TDMA)

Enhanced Specialized Mobile Radio (ESMR)

The differences of the types of digital service are discussed in theremaining sections of this chapter

COMPETING DIGITAL STANDARDS

Wireless carriers are always trying to find the best way to optimizetheir networks with new technologies while making sure that once acustomer is on their network it is tough for them to leave for thecompetitor In the early days of wireless the cellular providers all gottogether so the story goes and agreed to move from their analogsystems to a common digital standard This would allow for simplecustomer roaming and migration from one network to another thuscreating the easiest solution for the consumer Immediately after thehands were shaken to agree on this one standard the carriers allstarting making their own arrangements and vendor choices basedon different standards including TDMA GSM and CDMA and thesimplicity that once existed in the analog world quickly ended

Code Division Multiple AccessCode Division Multiple Access (CDMA) is often referred to as themost interesting but hardest to implement method of carrying wirelessservices CDMA systems have no channels but instead encode each callas a coded sequence across the entire frequency spectrum Each conver-

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34 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

sation is modulated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the frequency spectrum

CDMA is the newest of the multiple access technologies it is notyet as widely used but is showing great promise CDMA does notdivide the allocated block of frequencies into individual channels Itassigns a unique code to each signal and then combines all the signalsinto a single large channelThe receiver receives the integrated signaland uses the same code just to process the desired signal CDMA isgaining popularity as a third-generation (3G) wireless phone tech-nology because it is very efficient at utilizing bandwidth plus it isnatively very secure because all conversations are uniquely encoded

The fact that CDMA shares frequencies with neighboring wirelesstowers allows for easier installation of extra capacity since extracapacity can be achieved by simply adding extra cell sites andshrinking power levels of nearby sitesThe downside to CDMA is thecomplexity of deciphering and extracting the received signals espe-cially if there are multiple signal paths (reflections) between the phoneand the wireless tower (called multipath interference)As a resultCDMA phones are sometimes more expensive than other digitalphones and CDMA antenna site equipment is three to four times theprice of the other digital network equivalents

Benefits of CDMA CDMA networks cover more wireless users in the United States thanany other digital standard and include benefits such as

Advanced features like caller ID text messaging Voice clarity and overall call quality The ability to filter out background noise and interference Fewer dropped calls (as compared to analog) Improved security and privacymdashthe digitally encoded spread

spectrum transmissions minimizes eavesdropping Α large number of customers who can share the same radio

frequencies The greatest customer capacity of network equipment for

low cost Less battery power (when compared to analog)

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CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 35

Global Systems for MobileCommunicationsGlobal Systems for Mobile Communication (GSM) is the maintechnology used by the international digital wireless systems how-ever GMS is used only by a small percentage of wireless carriers inthe United States GSM is interesting in that it uses a modified andfar more efficient version of TDMA (explained later in thischapter) GSM keeps the idea of timeslots on frequency channelsbut corrects several major shortcomings Since the GSM timeslotsare smaller than TDMA they hold less data but allow for data ratesstarting at 300 bits per secondThus a call can use as many times-lots as necessary up to a limit of 13 kilobits per secondWhen a callis inactive (silence) or can be compressed more fewer timeslots areusedTo facilitate filling in gaps left by unused timeslots calls do fre-quency hopping in GSMThis means that calls will jump betweenchannels and timeslots to maximize the systemrsquos usage A controlchannel is used to communicate the frequency hopping and otherinformation between the antenna tower and the phone

The architecture used by GSM consists of three main componentsa mobile station a base station subsystem and a network subsystemThese components work in tandem to allow a user to travel seamlesslywithout interruption of service while offering the flexibility of havingany device used permanently or temporarily by any user Utilizing thethree separate components of the GSM network this type of communi-cation is truly portableA user can place an identification card called aSubscriber Identity Module (SIM) in the wireless device and the devicewill take on the personal configurations and information of that userThis includes telephone numbers home system and billing informa-tionAlthough the United States has migrated towards CDMA andTDMA as the premier mode of wireless communications a large partof the world uses GSM

Benefits of GSMGSM networks cover the most wireless users around the world and thetechnology is gaining favor in the United States because of the fol-lowing benefits

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36 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

Provides integrated voice high-speed two-way data fax andshort message services capabilities

Offers advanced features such as caller ID text messaging Offers superior voice clarity and overall call quality Provides personal identification tied to a Subscriber

Information Module (SIM) card that can be used in multiplephones not tying the user to one phone

Offers voice privacy Uses less battery power (when compared to analog) Enables a single technology handset to work around the world

where GSM is available (as long as the frequencies are acces-sible by the handset)

Time Division Multiple AccessTime Division Multiple Access (TDMA) divides wireless conversationsby frequency and time to increase the capacity of the networkTDMAuses a single voice channel for multiple calls by taking each callbreaking it into timed sections of a digital transmission to the towerand reassembling the call based on the timeslot For example call A hasall its parts put into timeslot A call B has its parts put into timeslot Band each are sent in one transmission to the tower where the calls areput back together for transmission to the other partyTDMA was oneof the original digital systems used and has gone through many revi-sions to make sure it utilizes the network to the best of its abilitiesBased on a limited number of timeslots for each call in a channelTDMA has no accommodations for silence in a telephone conversa-tion In other words once a call is initiated the channeltimeslot pairbelongs to the phone for the duration of the call

Each channel using TDMA technology for wireless calls is furtherdivided into timeslots Each timeslot is assigned to a different userThetransmitter transmits information for all timeslots at the same frequencyand the receivers receive all the timeslots but listen only to the timeslotthey have been allocatedThe net effect is that the efficiency of thechannel is increased by a multiple of the number of timeslots that arebeing used Most common second-generation TDMA phone systemsuse three timeslots

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CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 37

wwwgetconnectedcom

Benefits of TDMATDMA was one of the first technologies to expand analogrsquos voice capa-bilities beyond one call per channelTDMA has many other benefits

Provides advanced features like caller ID text messaging Economizes bandwidth Provides voice clarity and overall call quality even over long

distances Is difficult to decode therefore only minimal eavesdropping is

possible Uses less battery power (when compared to analog) Offers voice privacy

Enhanced Specialized Mobile RadioEnhanced Specialized Mobile Radio (ESMR) systems use digital radiotransmissions similar to other digital technologies Spread-spectrummodes such as frequency hopping are common One major differencefrom other networks is that in an ESMR system connections betweenusers is almost instantaneous compared to the typical delays required todial and set up a call in a public cellular networkThis capability allowsthe ESMR carrier to offer walkie-talkiendashlike services on its network aswell as cellular callingThis is a great advantage for large work groupswho need to be in constant contact with just a touch of a button forexample a construction crew ESMR services also allow customers tocontact many people at the same time much like a CB radio thus cre-ating a multiple person ldquocallrdquo

Examples of ESMR networks include Ericssonrsquos Enhanced DigitalAccess Communications System (EDACS) Motorolarsquos IntegratedDispatch Enhanced Network (iDEN) and the Nextel System

Delivery and courier services which depend on mobility and speedalso typically employ ESMR for voice communications between thedelivery vehicles and the officeThe technology consists of a dispatcherin an office plotting out the dayrsquos events for the driverWhen the driverarrives at his location he radios the dispatcher and lets him know hislocationThe benefit of ESMR is its ability to act like a CB radioallowing all users on one channel to listen while still allowing two users

165_cell_C03qk 111201 152 PM Page 37

38 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

to communicate personallyThis arrangement allows the dispatcher tocoordinate schedules for both pick-ups and deliveries and to track thedriverrsquos progress Drivers with empty loads can be routed to assist back-logged drivers Drivers that are on the road can be radioed if a customercancels a deliveryThis type of communication benefits delivery servicesin two major areas saving time and increasing efficiency

Benefits of ESMRESMR is a unique digital service that allows the user a couple ways tocommunicate including

Push-to-talk features that operate like walkie-talkies allowusers to talk directly to another person without a delay in set-ting up the call

Group calling allows users to talk to many people at one time

Digital transmissions assure privacy

Two-way data features are available

International systems allow the use of one handset anywherethe service is available

Service Providers and Technologies Now that wersquove covered the basic digital technology offerings you maybe wondering which service providers or wireless carriers offer whichservicesTo help you make sense of this wersquove provided the leading ser-vice providers and their offerings in Table 31

NOTE

Be aware that Table 31 is not a complete list of US wireless ser-vice providers

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CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 39

wwwgetconnectedcom

Table 31 Service Providers and the Technologies That They Offer

Wireless Technology

Service Provider CDMA TDMA GSM ESMR

ATampT Wireless

Cingular Wireless

Nextel

Qwest Wireless

Sprint PCS

SunCom

Verizon Wireless

Century Tel

NTELOS

PrimeCo

US Cellular

Cincinnati Bell Wireless

VoiceStream Wireless

165_cell_C03qk 111201 152 PM Page 39

SummaryDigital technology is quickly outpacing analog with its advanced fea-tures incredible battery life and voice qualityThe limitation of cov-erage for each of the four types of digital coverage in the United Statescan sometimes be overcome by using a wireless phone that has digitalservice and analog capabilities in order to maximize the places in theUS where the phone will workThe differences between the types ofdigital available to consumers is tough to discern so the best way tojudge which one is best for you is to consider the features coverageand quality of that digital coverage in your location

Quick References

Code Division Multiple Access

CDMA networks cover more wireless users in the UnitedStates than any other digital standard and include benefitssuch as

Advanced features like caller ID and text messaging

Most capacity of all digital networks

Secure calling

Global Systems for Mobile Communications

GSM networks cover the most wireless users around theworld and the technology is gaining favor in the United Statesbecause of the following benefits

Provides integrated voice high-speed two-way datafax and short message services capabilities

Enables a single technology handset to work aroundthe world where GSM is available

SIM card feature keeps subscriber information

40 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

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Time Division Multiple Access

TDMA was one of the first technologies to expand analogrsquosvoice capabilities beyond one call per channelTDMA hasmany other benefits

Secure calling

Advanced features like caller ID and text messaging

Economizes bandwidth

Enhanced Specialized Mobile Radio

ESMR is a unique digital service that allows the user a coupleways to communicate including

Directly connect to other users like a walkie-talkie

Talk to groups of people like a CB radio

Two-way data

CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 41

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165_cell_C03qk 111201 152 PM Page 42

Wireless Data andthe WirelessInternetmdashDo INeed It

Quick References in this chapter

What Is the Wireless Internet

How Does It Work

What Kind of Phone Do I Need

What Services Can I Get from the Wireless Carriers

What Services Can I Get from ThirdParties

Wireless Data and Fax

Summary

Quick References

43

Chapter 4

165_cell_C04qk 111401 432 PM Page 43

44 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

IntroductionImagine that the four hours you spent sitting in the airport waiting fora delayed flight yesterday could have been as productive as being in theoffice sitting at your desk Instead of getting friendly with the airportbartender you could have been browsing the 80 unread e-mails in yourinbox checking your stock portfolios or even looking up directions tothat impending business meetingYes you can do all this in the palm ofyour hand as long as you have the right phone and access to theWireless Internet

What Is the Wireless InternetLike millions of others around the world you use the Internet fromyour home or work computer every day to communicate with friendsfamily and co-workers check your stocks keep up with the news andweather make travel plans get directions and check movie timesMissing e-mail messages updates on your stocks or some news you justneed to know can be detrimental to your personal and professional lifeHow would you like the freedom of leaving the office for a while butstill being connected to the world around you

Thanks to the Wireless Internet you can get away from the officefor a bit while maintaining complete control over the information thatmatters most to youAnswer e-mail check sports scores and news allfrom the palm of your hand

The Wireless Internet gives your phone a dual personalitymdashone forvoice and one for dataAll the data that you need every day may very wellbe available to you by using your wireless phoneThe Wireless Internet letsyou read reply forward and manage your e-mail It helps you to be moreefficient when you are on the run or when you need to access informa-tion while you are away from the officeThere are many software compa-nies today that are creating applications to allow you to see all the datathat you use at work through your wireless phoneAlthough the informa-tion will not be presented in a format that your are familiar with you willbe able to access and manipulate itmdashread it fax it e-mail it delete it

How Does It WorkPerhaps the most important factor in the birth of Wireless Internet hasbeen the immense growth of wireless phones in the last few yearsWith

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Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 45

digital wireless networks expanding at record pace a solid foundationfor Wireless Internet services was established In 1997 Nokia MotorolaEricsson and Phonecom came together to create the WirelessApplication Protocol (WAP) because they believed a universal standardwas critical to the successful implementation of the Wireless InternetWAP uses Wireless Markup Language (WML) which includes theHandheld Device Markup Language (HDML) developed byPhonecom (now called OpenWave after their merger withSoftwarecom)The wireless phones are also equipped with a piece ofsoftware called a micro-browser which is analogous to the Web browseryou use to access the Internet from your home or work PCThemicro-browser allows you either to enter a Web address or to click on apage link which will then bring you to that page

Most wireless phones have data transfer rates of 144 kbps or lessCompared to a typical home PC 56 kbps modem cable modem orDSL connection (100 kbps+) wireless speeds are much slowerWirelessInternet content is typically text-based so the time it takes to downloadcontent is less than if the page were loaded with graphicsAnd althoughyou donrsquot get the graphical beauty of the Internet you are able to gainaccess to the information that matters to you most while on the goAcomparison of a typical Web page and its wireless Web counterpart canbe seen in Figures 41 and 42

The relatively small size of the liquid crystal display (LCD) on awireless phone certainly presents another challenge Most Web sites aredesigned for a resolution of 640 by 480 pixels which is ideal forviewing on a desktop or laptop computerThe page simply will not fiton wireless phone displays which average 150 by 150 pixelsAlso themajority of wireless devices use monochromatic screens Pages are moredifficult to read when the text and background colors become similarshades of grayWAP takes each of these limitations into account andprovides a way for pages to be displayed for optimal viewing capabilitieson a wireless phone screen

New applications are being developed to allow more graphics to bedownloaded onto wireless phones Given the limitations of the phonescreen the normal graphics you are used to will not appear on yourphone Some phones and wireless services can accept wireless bitmappictures (WBMP) which offer a taste of things to come in the deliveryof images to wireless phones albeit not a high resolution full-color ani-mated picture like yoursquod see on your home computer

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46 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

There are many steps involved in accessing a Web page throughyour wireless phone

1 The handset establishes a connection with its base station

2 Once this connection is set up the micro-browser initiates aconnection to a WAP gateway predefined in the phonersquosconfiguration

wwwgetconnectedcom

Figure 42 Yahoo Home Page Tool Bar on the Typical WirelessPhone Screen

Figure 41 Yahoo Home Page Tool Bar on the Typical ComputerScreen

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Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 47

3 The micro-browser requests a URL from the WAP gatewayThis is done via a compact binary encoded request

4 The gateway translates this request into an HTTP request andsends it over the wired Internet to the specified content server

5 The content server responds by sending a page of WML con-tent which may also contain WMLScript (similar toJavaScript) and special graphics in WBMP format

6 The gateway compresses the response into a special binaryformat optimized for low-bandwidth networks and thensends it back to the micro-browser It also compiles anyWMLScript found in the response

7 The micro-browser decodes the compressed signal andattempts to display it if possible

Donrsquot worry if this seems like too much informationmdashthere aremany steps involved in getting information from the Web to your smallwireless phone screen Each step along the way may vary slightly basedon the kind of content you are requesting and the kind of phone youare usingAs the Wireless Internet matures there will be fewer steps thatvary from the wired Internet thus allowing any device to access theonline information in virtually the same way

What Kind of Phone Do I Need To access the Wireless Internet you will need to get an Internet-readyphoneThese phones currently range in price from $100 to $500Three examples of Internet-ready phones can be seen in Figures 4344 and 45

NOTE

For a more complete sampling of Internet-ready phones refer toChapter 6 ldquoGuide to Wireless Phonesrdquo

Wireless Internet service also enables users to connect their laptopsto the Internet without plugging into the phone socket in the wallYoucan purchase a separate cable that will allow you to connect to theInternet using your phone as your modemThe range of prices for

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48 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

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Figure 43 The EricssonR289LX Internet-Ready Phone

Figure 44 The SamsungN200 Internet-Ready Phone

Figure 45 The Mitsubishi T250 Internet-Ready Phone

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Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 49

these kits covers the spectrum from $20 to $200 depending on the kitand its accompanying services Often using your phone as a modemwill use minutes on your monthly rate plan but sometimes you need toget an additional rate plan specifically for data

What Services Can I Get from the Wireless Carriers Thanks to the advancements made in wireless phone technology overthe past few years virtually every large wireless service provider nowoffers Wireless Internet service to their customers some including basicWireless Internet for no additional charge with others charging anadditional monthly fee in addition to monthly service plan charges

Some of the standard Wireless Internet services available includestock quotes show times restaurant reviews and door-to-door direc-tions right from your Wireless Internet-ready phoneWireless Internetservices that come standard on Internet-ready phones are pretty muchlimited to the basic services at this point but are expanding all the timeMany companies are creating new ways to use the Wireless Internetfrom all Internet-ready phones to allow the user to customize thephone for Web surfing Some of the services available today includeweather sports scores news headlines horoscopes e-mail notificationand calendar reminders

The one feature that all Wireless Internet users love is the ability tohave e-mail access in their back pockets Check your e-mail wheneverand wherever you wantmdashwhile watching your daughterrsquos soccer gameor at the top of a mountain Some wireless carriers e-mail packagesallow you to print your e-mail simply by faxing the e-mail to thenearest fax machineThis is very handy if you need a copy of an inven-tory list or directions to hand to someone else

Each wireless carrier will have slightly different services thatcome with their Wireless Internet package so be sure to look for onethat fits your needs If you only want to casually cruise the Web thenlook for one that is free or has a low per-use cost If you will dependon your wireless phone for data as much as voice make sure that thedata coverage that you will receive is of similar quality as the voicecoverage that you expect Also make sure that the e-mail use that youwant is what is available Most e-mail accounts that reside behind a

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50 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

firewall (for example Exchange or Lotus enterprise applications) canbe tricky to access with your wireless phone It is easier to direct youwireless phone to standard Internet e-mail accounts called POP3 e-mail

What Services Can I Get from Third PartiesMaking a Web site accessible to a wireless device is quite a challenge Sofar only a small portion of sites approximately 15 million of the morethan one billion Web sites provide any Wireless Internet contentAs theuse of Web-enabled wireless devices grows you can expect increasingnumbers of Webmasters to create wireless content for their Web sites toget the attention of the new wireless Web surfers

TOP WIRELESS INTERNET PORTALS

These portals are the most popular available to send customizedinformation via the Wireless Internet straight to your wirelessphone

Yahoo (httpmobileyahoocom) MSN Mobile (httpmobilemsncom) America Online (httpdevicesaolcommobile) Excite (wwwexcitecominfoexcite_mobile) Vindigo (wwwvindigocom)

Wireless carriers are partnering with many Internet contentproviders to add value to their customerrsquos Wireless Internet experienceMany of the content providers allow users to download simple contentfor specific items like weather or airline schedules and the other itemsmentioned earlier Many of the top names on the Internet are creatingcustomized areas for wireless users to access their own customizedinformation wherever they are whenever they want itThe wireless car-riers are partnering with these portals to keep their customers accessingtheir Wireless Internet often adding to the value that they bring to thewireless experience

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Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 51

Portals that lead the Internet are hoping to get the same advantageon the Wireless Internet and attract the new generation of Internetusers to their wireless areas New names are trying to lead the charge inthe Wireless Internet and take a piece of the customer base away fromthe established Web leaders by enhancing the experience beyond whatthe existing Web portals are doingThe future of Wireless Internet islooking to be a great one for what will be available with increaseddownload speeds graphics color and interactive access like games withmultiple players

Wireless Data and FaxAn increasing number of digital phones can now be used as if theywere modemsTherefore with a data cable you can use your phoneand a laptop to connect to your usual Internet service provider(AOL Earthlink etc) while on the roadThese phones can also beused for receiving faxes as long as your laptop has a fax softwareapplication

If you want to use your wireless phone as a modem you need toask yourself the following questions

1 Does the phone I want to buy have data orand faxcapability

When you are purchasing a phone make sure the phone isDataFax CapableThis will assure you that your phone willbe able to operate as a modem

2 Does your wireless service provider offer that function

There is usually a low monthly cost associated with the dataservice However since you will most likely be using yourplan minutes to access the Internet on your computer theonly charges you should incur would be for long distance(if not included with your plan) or additional minutes (ifyou exceed your included plan minutes) In any case youshould check with your wireless service provider prior toaccessing the Internet on your computer with your wirelessphone

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52 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

3 What data speed is supported on the network towhich you want to subscribe and what kind of datatransfer is it

This is a very important question because not all types of net-works allow for the same data speeds and they donrsquot use thesame methods of transferring dataWireless carriers use eithercircuit-switched data transfer or packet-switched data transfermeaning that the network either ties up a single channel foryour data to be transmitted or it sends the data in smallpackets from one end to the other using multiple channelsThe difference is that typically packet-switched data is fasterand more reliable since the network has the ability to detectcorrupted data streams when a packet is missing and can cor-rect itself or ask your computer to fix it whereas circuit-switched data either will be working or it will notmdashthechannel will be on or off If the channel turns off in themiddle of a data transmission typically you have to start allover again

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SummaryThe Wireless Internet is basically a subset of the wired InternetYoushould remember that accessing the Internet with your cellular phonedoes not give you to the same amounts of computer memory pro-cessing power or monitor space as your desktop computer does soyour experience will be quite a bit differentWhen you use your wire-less phone as a modem from your laptop to access the Internet youcan see the same things you do when plugged in at work or at homeit just takes a bit longermdashand is more prone to need reconnection

Wireless phones are still basically meant to do one primarythingmdashallow you to talk to any one any time from anywhereTheaddition of data capabilities is something that is incredibly useful formany people and is adding to the overall features that you can get withyour wireless phone purchasemdashbut the ability to toss your computer isstill years awayYou can increase your productivity access informationthat is critical to you and keep in touch with e-mail and short mes-sages using your wireless phone many users become quickly addictedto this capability

Do you need the Wireless Internet If you are the type of personwho always needs to be in touch and know what is going on with youre-mail and electronic calendar but you also need to be in two or threeplaces at once then yes you should strongly consider the addition ofthe Wireless Internet to your cellular phone service plan

Quick ReferencesWhat Is the Wireless Internet

Τhe Wireless Internet adds Internet access to your wirelessphone

Use your phone to see short pieces of information likeweather news and sports

You can access your e-mail from your phone so that you willalways be in touch

How Does It Work

Your wireless phone uses a Wireless Internet standard and amicro-browser to access the Web

Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 53

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165_cell_C04qk 111401 432 PM Page 53

Internet pages are written in a new language (WML orWMLScript) that is viewable on wireless phones

Internet content is sent to the phone as text without graphicsdue to slower speeds and smaller screens than the wiredInternet

What Kind of Phone Do I Need

Many phones are available that include a micro-browser andthe ability to access the Web

Prices for phones with Wireless Internet Capabilities areapproximately $100 to $500

What Services Can I Get from the Wireless Carriers

Wireless carriers have a number of options but primarily usestandard content providers with a preset selection of sites

Stock quotes weather movie times directions and sportscores are all examples of information that is available frommost wireless carriers who offer Wireless Internet access

E-mail and short message service are two-way data messagingoffers from wireless carriers

What Services Can I Get from Third Parties

Wireless portals are expanding the number of sites you can view

Currently Internet search engines are developing searchengines that will allow you to search the Web for informationfrom your wireless phone

Wireless Data and Fax

Connecting your wireless phone to your laptop can give youaccess to the Internet with the same look and feel as thewired Internet just a bit slower

Faxing to and from your laptop using your wireless phone as amodem can be a life saver if you are stuck on the road andneed to get some work done

Make sure your phone can act as a modem and that yourcomputer can handle dialing out over a wireless device

54 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

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Equipment

Part II

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165_cell_C05qk 111401 435 PM Page 56

The Componentsof a WirelessPhone

Quick References in this chapter

The Basics

A Beginnerrsquos Guide to Phone Features

The Cutting Edge

Summary

Quick References

57

Chapter 5

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58 Chapter 5 bull The Components of a Wireless Phone

IntroductionChoosing the right phone for you is important For many people a wire-less phone is a constant companion and fashion accessory For others awireless phone is a functional device that they dig out when they need toplace a call Determining how you feel about your phone will make iteasier to decide which features are more or less important to you

The main components that make a phone more or less attractiveare size standard features advanced features and accessory optionsTheprice of a phone usually is determined by these componentsThesmaller the size and weight of a phone the more expensive it tends tobeThe more advanced features (like wireless Internet access) the phonehas the more expensive it tends to beAccessory options such as higherquality batteries interchangeable faceplates hands-free kits and batterychargers donrsquot change the initial price of the phone but they do impactthe bottom-line price

Wireless carriers tend to offer at least one less expensive basicmodel phone with their plansThat phone is usually a good qualityphone with standard features an average weight and an average batteryThe sectionldquoA Beginnerrsquos Guide to Phone Featuresrdquo will detail whatyou can expect to get from that type of phone

Every wireless carrier will also offer a ldquohotrdquo new phone that has thelatest and greatest everythingmdashand is the most expensiveThese phonesare typically the latest innovation in size (palm size) exterior appeal(stainless steel) advanced features (MP3 players) or a combination ofthese componentsThe sectionldquoThe Cutting Edgerdquo will review todayrsquoslatest novelties

If you want more than the basic phone but donrsquot need as much asthe hot phone there are plenty of options Knowing what the compo-nents do will help you buy the phone that works best for you and thatfits into your budget

The BasicsThe Ericsson R289LX is one of the most popular phones todaybecause it offers many of the best features for a reasonable price Figure51 shows the Ericsson R289lX and calls attention to the various ele-ments you will find on most wireless phonesThese elements aredescribed in further detail in the following sections

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The Components of a Wireless Phone bull Chapter 5 59

Display Screen Screen Size If you plan to use the phone for wireless

Internet applications then a larger multiline screen is amust Look at how many lines of text can fit on a screenand how many characters per line Also be sure to check ifyou are able to read the letters on the screen or if they arejust simply too small

Monochromatic versus Color Displays Most wirelessphones have monochromatic (ie black and white all amberor all green) displays but there are a growing number ofphones that offer color LCD displaysWireless phones withcolor screens use more memory and are more expensive theyare the cutting edge of wireless phone display technology

Antenna Antennas are internal fixed or extendable Extendable antennas must befully extended to give you their maximum rangeThe best kind of

wwwgetconnectedcom

Figure 51 The Basic Components of All Cellular PhonesIllustrated Using the Ericsson R289LX

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60 Chapter 5 bull The Components of a Wireless Phone

antenna depends on where you use your phone and how strong thecoverage is in that area Most of the time an internal or fixed antennaworks just fine but when you are at the edge of a wireless carrierrsquos cov-erage area you may get better quality from a phone with an extendableantenna

Menu Selection and Scroll Keys The look and feel of the menu selection and scroll keys varies by phonemodelThe usability of these keys is very important if you plan to useyour phone for Internet surfing or for text messaging

Scroll Keys Let you quickly surf through menus submenusand phone books

Menu Selection Keys Let you choose the option that iscurrently displayed above the key

Phone Menu Lets you customize your phone to make ityour ownmdashfor example the sound of the ring the volume ofthe earpiece or the key pad when you press the numbers andso onThe phone menu is where you will find all these set-tings every phone is slightly different as to how the menu islaid out and displayedThe userrsquos manual for your phone willwalk you through all the selections

Other Keys To save on size most keypads have multiple functions Many featuresare available through the menus but shortcuts and certain basic func-tions are available only by pressing the keys in a certain order Forexample to lock your keypad you may press 0 or to speed dial anumber you may press 8 Reading the userrsquos manual that comes withthe phone will explain exactly how this works for the phone youchoose

Keypad Letters When you use a wireless phone to sendtwo-way messages or e-mail you enter the text using yourkeypad Each number corresponds with certain letters forexample A B and C are on the 2 key In order to type a Cinto your phone you press the 2 key three times

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The Components of a Wireless Phone bull Chapter 5 61

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Clear Key Most phones have a key that will allow you toerase the last number or letter you entered (usually labeledCLR) Press the CLR button once to remove the last digitentered or hold it down to erase the entire entry

Message Key Most digital phones are able to receive textmessages and will also display when you have a voice mailwaiting for youThe message key will allow you to accessthese messages for review

PREDICTIVE TEXT ENTRY

Many wireless phones are loaded with software that helps you typewords with fewer keystrokes Tegic (wwwtegiccom) is one com-pany that offers software called T9 (wwwt9com) which helps youuse the nine keys on your phone to type thousands of words bypressing each number key only once instead of up to three timesWhen you are typing many short messages using your phone it ismuch easier to use predictive text entry software than continuallytyping the number keys

Battery The quality of the battery will determine the talkstandby time of yourphone Generally phones are sold with a standard battery that gives youan average talkstandby time Extra batteries can be bought as acces-sories and upgraded later so we do not recommend making thetalkstandby time of the standard battery the decisive factor in deter-mining which phone you choose to purchase (see Chapter 7ldquoAccessories for Your Wireless Phonerdquo)

Jacks If you plan on charging your phone in the car or using a hands-freeaccessory then you want to make sure that the phone model that youpurchase will support these kinds of accessoriesA quick way to verifycompatibility is to make sure the jacks for these accessories are physi-cally available

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62 Chapter 5 bull The Components of a Wireless Phone

Hands-Free Jack Some phones require a special attachmentfor using a head set or a hands-free device Others accessoriesoften offer a standard plug that will work with many differenttypes of phones

Charger Jack (or connection) Most phones will have anumber of charger types available (standard charger rapidcharger and car adaptor charger)They each have advantagesso if you want a specific charger make sure the phone supports it

A Beginnerrsquos Guide to Phone Features No one can decide for you which features are more important thanothers However knowing what the features are can help you decide foryourself if it is something that you will never use or something youcanrsquot live without Since the type of features a phone has is directly pro-portional to the amount it may cost you reviewing the list of featureswill help you decide between the $400 phone and the $40 phoneAndwhen you are comparing similar phones the one that has the right fea-tures for you is the one you want

Standard Features Standard features tend to vary by phone manufacturer (such asMotorola or Nokia) and model rather than by wireless service carrierA Nokia 8200 model offered by Cingular will have the same standardfeatures as a Nokia 8200 model offered by ATampT Wireless (eventhough they use different networks) How the different wireless car-riers choose to highlight and advertise those features can vary widelyThe following features are in alphabetical order and are available onmost phones currently on the market Some very basic phones maynot have all of these features

Automatic Redial Let your phone do the work for youAwireless phone with automatic redial will continually dial acall until you get through to the number you are attemptingto reach

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The Components of a Wireless Phone bull Chapter 5 63

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Battery Level Indicator Canrsquot remember when youcharged your battery last This indicator is usually fixed onthe first screen so you always know how much power youhave left

Calculator Always have a calculator handy Great for splittingthe bill at restaurants

CalendarReminder Set up reminders for important meet-ings birthdays and such

Call Log Tracks recently dialed received and missed callsThe number of calls stored varies by phone but is usuallybetween five and twenty

Clock Leave your alarm clock at home Most phone clocksalso have an alarm feature

Display Own Phone Number Great for when you firstget your phone and are updating all of your friends and familyon your new number but you just canrsquot remember it

External VolumeRinger Control Turn the volume ofyour ringer up when you are outside turn it down when yougo out to dinner or to the movies

Games Every manufacturer has their own games installedThese are great for occupying free moments while waiting inline for example

Incoming Number Storage This is a quick and easy wayto add phone numbers to your phone bookWhen you get acall choose this option and add the name later

Keypad Lock Allows you to lock the keypad so you donrsquotaccidentally make a call while your phone is in your bag orpocket Especially useful for ldquonon-fliprdquo phone designs

Last Number Recall Did you hang up too soon Last-number recall allows you call the person right back withouthaving to find the number again

Message Indicator Lets you know if you have a numerictext or voice message waiting

Numeric Paging Use your cellular phone as a pager noneed to carry around two devices

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64 Chapter 5 bull The Components of a Wireless Phone

PersonalizedCustom Ring Tones Set your ring to what-ever makes you happyYou will always be able to tell itrsquos yourphone Or program a different ring for each of your favoritecallers so you can tell who is calling before you even findyour phone In addition to the standard tones many Web sitesalso offer downloadable rings that increase your options (forcompatible phones)

Phone Book (size varies) Every phone has some type ofphone bookThe most basic phone books allow you to storeabout 20 phone numbers with namesThe most advancedphone books allow you to store over 100 entries with businesscard information e-mail addresses and up to four contactnumbers per entry

Security Lock Password-protect your phone so that onlyyou can use it Most phones let you do this manually orautomatically Advanced phones let you password-protectsections of your information (like your phone book) A nicefeature to have in case you accidentally leave your phonesomewhere

Signal Strength Indicator Like the battery indicator thisindicator is usually fixed on the first screen so you alwaysknow how good you can expect your reception to be

Speed DialingOne-Touch Dialing This feature allowsyou to program certain keys to dial frequently called numbersKeeps the fumbling to a minimum when you are on the goor in a hurry

Vibrate Mode Similar to the ring volume the vibrate modeis considered most polite when you are at the movies or otherplaces where discretion is advisedVibrate mode can also workbetter than ring volume in extremely loud places like con-certs Depending on the manufacturer vibrate can be a func-tion of either the phone or the battery If it is the battery youcan always upgrade later

Volume Controls Allows you to turn up the volume forlow talkers and turn down the volume for loud talkersThemost advanced phones have a built-in function that modulatesthe volume for you

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The Components of a Wireless Phone bull Chapter 5 65

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Features Requiring Service All of the following features are considered standard features on mostphones but they also require your service carrier to provide the serviceThese services can be included or they can have a per-use monthlycharge depending on the wireless service plan you choose So in orderto use any of the following features you need to check your phonemodel and your service plan

Call Forwarding Allows you to send calls to another phonenumber when your wireless phone number is unavailable(turned off out of range or busy) Depending on the primaryuse of your phone you can use this feature to redirect calls toyour office or home and make sure your callers are alwaystaken care of

Call Waiting If you prefer to take your calls as they come inyou can use call waitingThis feature notifies you if anothercaller is trying to get through when you are already on thetelephoneThen you can put the first caller on hold whileyou take the other call switch between the two callers or endone call to take the other Or you can ignore the tones andlet the second caller be forwarded to your voicemail

Caller ID Lets you see whorsquos calling before you answer Onmost models it also works with your phone book to provide aname if you have programmed the name into your phone book

Emergency Calling Every network uses 911 for emergencycalls Some phones also have preprogrammed ldquohotrdquo keys thatallow one-touch dialing for personal emergenciesAccordingto the FCC as long as you are in an area that has any wirelesscoverage at all and regardless of the activation status of yourphone your 911 call will be placed

Roaming Indicator This on-screen indicator lets you knowthat you are entering an area where you will be charged addi-tionally for your calls It is up to the wireless carrier to decideif they provide this service or not

Three-Way Calling Need to make plans with more thanone person Three-way calling lets you conference in twoother phones so you donrsquot have to call anyone back More

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66 Chapter 5 bull The Components of a Wireless Phone

advanced phones have multi-party calling allowing you toconference with up to five additional phones

Voice-Activated Functions Talk to your phone and it doeswhat you tell it toThis feature can be as limited as the abilityto dial certain numbers or it can retrieve your sports scoreupdates depending on the phone model

Voicemail Allows people to leave you a message when yourphone is unavailable (turned off out of range or busy)Thisfeature can let you be a one-person office if you prefer not toforward your calls

Advanced Features Requiring Service These features are available on a growing number of phones Everymanufacturer and every wireless carrier offers at least one phone thatallows you to use the following featuresThe usability and availability ofthese features gets better every year So if one of these features is inter-esting to you but not the right thing now check back next year and seehow it has improved

Text Messaging or Short Message Service (SMS)Allows you to exchange short alphanumeric messages withother phones wireless devices or PCs If you plan to use thisfeature often make sure you get a phone with a comfortablekeypad and large enough display area Some text messagingservices are only for receiving messages so if you want to sendmessages make sure it is two-way capable

Wireless Internet Access (WAP) Allows you to surf theWeb in a manner of speaking Sites that have created WAPinterfaces let you get the basics of what you need includingweather stocks news and scheduled updates May also allowyou to access e-mail depending on the phone model andplan Keypad ergonomics and display screen size will play abig part in how much you like this feature (See Chapter 4ldquoWireless Data and the Wireless InternetmdashDo I Need Itrdquo formore information)

DataFax Capable Allows you to use your phone as amodem or a fax if your wireless carrier supports this service

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The Components of a Wireless Phone bull Chapter 5 67

Speeds are available up to 144 Kbps but they vary by wirelesscarrier (see Chapter 4ldquoWireless Data and the WirelessInternetmdashDo I Need Itrdquo for more information)

The Cutting EdgeThese features are available on a limited basis now but they will bewidely available soon enough Most of these features exist around theidea of combining your wireless phone with your Palm or other PDA(see Chapter 13ldquoThe Future of Wireless Communicationsrdquo) so youend up with a phone Palm and Internet access in one device that goeseverywhere with you

Business Card Exchange Allows you to use the infraredport on your phone to send or receive data from other com-patible phones or handheld devices

Currency Converter Think of it as an advanced calculatorthat helps you travel smart If you are an international travelerthis could be a very handy feature

Infrared This is the physical feature that allows you to do allthat data beaming back and forth Check around theperimeter of the phone for a little red plastic rectangle

MP3 Player This type of phone is a two-for-one bargainYouonly have to carry around one device and you get all your callsand can listen to your favorite tunes in between calls

Multicolor Display Screen Right now the colors beingoffered are basic red blue green yellow Some phones letyou switch from color to color for a monochrome viewOther phones let you highlight certain features using thecolors For example your Momrsquos number could be in redyour best friendrsquos number in green and your incoming stockupdates can be in blue As the wireless Web applicationsbecome more advanced color may become more necessary

Picture Messaging Allows you to store and send smallimages with your text messagesThe phone model may havesome pre-entered images already loaded

Real-Time Clock Never have to set your clock againmdashletyour phone connect to the Internet and fix itself

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68 Chapter 5 bull The Components of a Wireless Phone

Speaker Phone Capability Eliminates the need for ahands-free set allowing you to do other tasks while you talk

Sync Your Phone with a Palm or PC Whether you enteryour data on the go or in the office once you sync you willhave all of the information you need in all the places you useitThis option requires additional software and may requireadditional hardware

To Do Lists Helps you keep up with your daily tasks It alsocoordinates with your calendar

Voice Memo Recorder Need to remember something butdonrsquot have time to enter it Use your phonersquos memo recorderand leave yourself a message for later

Predictive Text Input Sure sending text messages surfingthe Web and using your phone as your Palm sound great buthow are you going to enter all that data One short-cut is tosync with your PCThe other is to have this feature predictivetext input Using a stored dictionary the phone ldquoguessesrdquo whatword you are typing in and lets you finish it fasterThis fea-ture also lets you insert certain words or phrases by using hotkeys you program yourself

wwwgetconnectedcom

68 Chapter 5 bull The Components of a Wireless Phone

165_cell_C05qk 111401 435 PM Page 68

SummaryThe features available on a wireless phone are one way to differentiateone phone from another If you know the difference between the fea-tures you can quickly scan the lists of features and decide if a phone isworth the price for youYou wouldnrsquot pay more for a car because itcomes with a steering wheel and you shouldnrsquot pay more because aphone offers different ring tones

Knowing your preferences and potential uses is also important Ifyou just need a phone that wonrsquot break and wonrsquot break your walletany phone with standard features will suit your purposes If yoursquore theperson on your block that always has the latest gadgets then wirelessWeb access is a must-have for you and your eye will be wanderingtoward the PDA phones If you are looking to combine all your devicesinto one then you are definitely looking at the cutting-edge phones

Quick ReferencesThe Basics

The basic physical features of a phone are the same frommodel to model

The way different models package these features varies greatly(see Chapter 6ldquoGuide to Cellular Phonesrdquo)

Certain physical features like display screen can cause thephone to be more expensive if the screen is especially large ormulticolor

A Beginnerrsquos Guide to Phone Features

Most phones have these features in some capacity

Standard features vary from manufacturer to manufacturerrather than by wireless carrier

Standard features include automatic redial phone book bat-tery level indicator and more

In order to get these common features not only do you needa compatible phone but you also need a wireless plan thatsupports the service you are looking for

The Components of a Wireless Phone bull Chapter 5 69

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70 Chapter 5 bull The Components of a Wireless Phone

The wireless plan may charge additional fees for these service-based features

Other features include call waiting voice mail and three-waycalling

These features also require service support from your wirelesscarrier but they are available only in certain phone models

The wireless plan may charge additional fees for these service-based features

These features are improving all of the time

Service-based features also include text messaging andWireless Internet

The Cutting Edge

These features are the latest technology advances for phones

Be prepared to pay more for these features

Look here if you are trying to combine multiple devices (egyour phone and your PDA) into one

These features include MP3 player sync with your PC andspeaker phone

wwwgetconnectedcom

165_cell_C05qk 111401 435 PM Page 70

Guide to WirelessPhones

Quick References in this chapter

Size and Weight

Networks Available

Case Design

Color

Cost

Talk Time and Standby Time

Popular Wireless Phones

Summary

Quick References

71

Chapter 6

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72 Chapter 6 bull Guide to Wireless Phones

IntroductionYou have several options when selecting a phone that fits your pricerange and with enough features to suit your lifestyle there are manydiverse styles of phonesThe form color and size of the phone youcarry can serve as a reflection of your character and speak volumes tothose around you as to what type of person you are

As current general rules dictate the most popular phones areextremely small thin or lightweightThese days it seems that just asone manufacturer creates the smallest lightest or thinnest phone thereis another company developing a phone that claims to be even better

In addition to phones varying in size and weight many phones letyou change the appearance of the phone by letting you change thefaceplateThe ability to make such transformations makes it feel as ifyou have an entirely different phone by spending only a small amount

With so many options the decision as to which style of phone isright for you is a difficult one to make In this chapter we explore thevariety of options that are available hopefully making the choice clearerfor you

Size and WeightFor the past couple of years phones have become smaller and smallerto the point where it has become almost miraculous that even smallerphones are being produced In the 1980s wireless phones ranged in sizefrom 8 to 12 inches However as with all technology engineers devel-oped methods of creating even smaller phones to the point we are attoday where we can tuck our phones away in a shirt or pants pocketand forget about it

Large PhonesSurprisingly enough any phone that is more than five inches in length isconsidered largeAdditionally these phones are usually the heaviestphones on the market with most weighing more than six ounces Largersized phones may not necessarily be heavier than smaller phones how-ever since several manufacturers are creating new phones that are longbut extremely thin and light If size or weight is a strong concern for youa small- or medium-sized lightweight phone which offers similar featuresin a much more manageable size may be a better option for you

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Guide to Wireless Phones bull Chapter 6 73

Some of the phones that are classified as large often are used inpromotions as free phones but others like the Kyocera (shown inFigure 64) are the most advanced phones on the market today and canbe as expensive as $500 Figures 61 through 64 depict the most pop-ular types of todayrsquos large phones

Figure 61 Motorola i700 86 oz 52 inches

Figure 62 Ericsson R289LX61 oz 51 inches

Figure 63 Nokia 5165 60 oz 52 inches

Figure 64 Kyocera QCP 603574 oz 56 inches

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74 Chapter 6 bull Guide to Wireless Phones

Medium-Sized PhonesA phone that is four to five inches long and three to five ounces inweight qualifies as medium-sizedThese phones are typically in themiddle price range and have many of the latest features Some exceptionsare phones that include the latest and greatest features like the ability toload and play MP3 music Figures 65 through 68 are indicative of themedium-sized phones that are most common with the general public

wwwgetconnectedcom

Figure 65 Nokia 3360 48 oz 45 inches

Figure 66 Samsung N200 47 oz 43 inches

Figure 67 Touchpoint 210046 oz 48 inches

Figure 68 Samsung UproarMP3 Phone 42 oz 42 inches

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Guide to Wireless Phones bull Chapter 6 75

Small or Compact PhonesAny phone shorter than four inches is considered to be small or com-pact In addition to being the smallest sized phones on the market theyare usually the lightestYou will find many of the cutting edge featureson these phones including color screens and the ability to load picturesthat can pop up on the screen when certain people call you Figures 69through 611 illustrate some of the more popular compact phones avail-able today

wwwgetconnectedcom

Figure 69 Nokia 8260 34 oz 40 inches

Figure 610 Touchpoint 110042 oz 34 inches

Figure 611 Touchpoint 5200 37 oz 34 inches

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76 Chapter 6 bull Guide to Wireless Phones

Networks AvailableMost of the phones available today are digital phones but if theyoperate only on a single digital frequency and not on the more ubiqui-tous analog network you may end up with a phone that works only invery limited areas Phones on the market today fall into three cate-gories

Single Mode Dual Mode

Tri-Mode

For more information regarding analog and digital technologies seeChapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo

Single Mode Some of the newest digital phones being introduced support only asingle digital network because the manufacturer wanted to get it tomarket quickly to make sure they got the newest coolest phone on theshelf firstAll manufacturers produce single mode phones But theproblem may be that itrsquos cool when it works downtown but if you tryto use it when driving to your house in the suburbs you may be out ofluck Before purchasing a phone remember to check the phonersquos speci-fications or ask a customer service representative to explain the phonersquosmode to make sure it will work everywhere you need it to work

Dual ModeMany digital phones are dual mode that is they work on two net-worksmdashdigital and analog Some of the phones that are available as dualmode actually work on three networksmdashfor example the 800 MHzanalog network the 800 MHz digital network and the 1900 MHz dig-ital networkThese phones will allow you the most use because theyare most likely to find an available network wherever you are

Tri-Mode A small number of phones available today are called tri-modeThismeans that they work on three frequencies 800 MHz analog 1900MHz US digital and another international digital frequencyTri-mode

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Guide to Wireless Phones bull Chapter 6 77

phones are the ones that will work overseas in many countries aroundthe world

Case DesignIn addition to varying dramatically in dimension and weight wirelessphones also differ greatly in their overall body styleAll phones fall intoone of two categories

Traditional

Flip

Traditional Style Roughly 75 percent of wireless phones fall under the traditional designcategory incorporating a one-piece design with keypad and screen inplain view and accessible at all times Nokia originally popularized thetraditional body style and has incorporated this design into most of thephones it sellsThe traditional-style phones vary dramatically in size inweight Figures 612 through 614 are good examples of the mostcommon traditional style

wwwgetconnectedcom

Figure 612 The Nokia 5165 Figure 613 The Motorola i2000

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78 Chapter 6 bull Guide to Wireless Phones

Flip StyleFlip style phones feature a cover that either partially or completelyencloses the phone in the closed positionThe flip feature can serveas an answer or end call function and protects the keypad andor dis-play screen depending on the size of the flip Almost all flip phonescan be classified as compact or small in terms of their size andweight Some of the most common flip phones can be seen inFigures 615 through 617

ColorBermuda blue gecko green red pepper brushed aluminum With somany options available it is hard to decide which color will suit youbestA phone that looks really fashionable when you purchase it maylose its appeal as the months pass One consolation is that there are sev-eral phones available (ie Nokia 3360 Nokia 8290 and Kyocera QCP-2035) that allow you to change the faceplate of the phone virtuallygiving you a brand new phone for just a fraction of the price (SeeChapter 7ldquoAccessories for your Wireless Phonerdquo for more informationon faceplates)

wwwgetconnectedcom

Figure 614 The Ericsson R289LX

165_cell_C06qk 111401 437 PM Page 78

Guide to Wireless Phones bull Chapter 6 79

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Figure 617 The Samsung N200

Figure 615 The Motorolai1000

Figure 616 The Touchpoint1100

165_cell_C06qk 111401 437 PM Page 79

80 Chapter 6 bull Guide to Wireless Phones

CostPhone prices range from free to $600 with most of the phones aver-aging between $100 and $200The prices that you see are the retailprices which include the requirement to sign up for a service planwhen buying the phone If you are looking to buy a phone without aservice plan the prices tend to be higher

In fact there are few places where you can buy a phone withoutthe service plan attached today Phones that cost $200 with a servicecontract typically carry a list price of $500 if you would like to pur-chase the phone without a designated service plan Cellular serviceproviders pay a rebate to retailers in exchange for a service contract andretailers pass on the cost savings to customersmdashas long as the servicecontract remains in the deal

You pay a premium for tiny lightweight models whether they are dig-ital or analogWireless phones that sell for under $100 are on the budgetplanThese phones are typically larger and heavier with minimal featuresalthough they generally perform just as well as phones that are moreexpensive Mid-priced phones in the $100 to $250 range are smaller andlighter with extended-life batteries alphanumeric text messaging direc-tory features and more High-end phones sell for $400 and up and offerthe latest features the smallest designs and the most attractive styling

Talk Time and Standby TimeDepending on how often you plan to use your phone talk time andstandby time amounts are something that you should definitely considerwhen selecting a wireless phone If you are traveling across the UnitedStates do you want your phone to run out of power when you reachMissouri Of course not However if you plan on using your phoneonly for short conversations and have the ability to recharge the phoneevery evening then talk time and standby time will not be as big of aconcern for youTalk time is the actual amount of time spent on con-versation and standby is the time a phone is on and ready to receive acall Digital phones are more efficient and have longer talk and standbytimes than analog phonesA battery that offers 110 minutes talktime50 hours standby time in analog mode might deliver more thanthree hours talk time or eight days standby when used with a digitalphone If the battery runs out it simply turns off the wireless phoneuntil you recharge it or you are able to replace the battery with a fully

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Guide to Wireless Phones bull Chapter 6 81

charged oneA longer talk time could save you a lot of time and frus-tration but if you do not talk on your phone a lot it could be unneces-sary Batteries generally have a range from 60 to 600 minutes for talktime Standby time ranges from 2 to 484 hours

Another thing to remember when you look at the talk time andstandby time for a battery or phonemdashvery seldom do you use only talktime or only standby time you typically use a combination of the twoJust as your carrsquos mileage is better on the highway your phonersquos batterylasts longer while you are not talking (standby) But always beware justlike your carldquoyour mileage may varyrdquo from what the manufacturerstates in the specifications

Popular Wireless PhonesThis section will allow you to browse through the specifics for manyphones on the market (in alphabetical order) so you can compare themside-by-sideWersquove taken some of the more popular wireless phones avail-able today and provided you with the following details for each phone

Service Provider Price Weight Height Mode Internet Ready

Text Messaging Capabilities

Remember however that manufacturers are always creating newphones and that the phones and prices displayed in this section are thecurrent offerings New models may be released to the general publicand prices for consumers are subject to change

NOTE

This section shows some of the phones available from a few wire-less carriers so you can see the wide variety of phones and pricesout there today For a complete list of currently available phonescheck wwwgetconnectedcom because the phone models andprices change often

wwwgetconnectedcom

165_cell_C06qk 111401 437 PM Page 81

82 Chapter 6 bull Guide to Wireless Phones

The Ericsson R289LX

Service ProviderATampT Price $9999 Weight 6 ounces Height 63 inches ModeTri-mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 83

The Kyocera QCP-2035

Service Provider Sprint PCS Price $9999 Weight 44 ounces Height 51 inches ModeTri-mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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84 Chapter 6 bull Guide to Wireless Phones

The Kyocera QCP-6035

Service Provider Sprint PCS Price $39999 Weight 74 ounces Height 56 inches ModeTri-mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 85

The Mitsubishi T250

Service ProviderATampT Price $9999 Weight 7 ounces Height 56 inches ModeTri-Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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86 Chapter 6 bull Guide to Wireless Phones

The Motorola i1000plus

Service Provider Nextel Price $14999 Weight 54 ounces Height 45 inches Mode Single Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 87

The Motorola i2000

Service Provider Nextel Price $19999 Weight 79 ounces Height 50 inches ModeTri-mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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88 Chapter 6 bull Guide to Wireless Phones

The Motorola i550plus

Service Provider Nextel Price $7999 Weight 9 ounces Height 52 inches Mode Single Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 89

The Motorola i700plus

Service Provider Nextel Price $9999 Weight 86 ounces Height 52 inches Mode Single Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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90 Chapter 6 bull Guide to Wireless Phones

The Motorola V2397

Service ProviderATampT Price $4999 Weight 38 ounces Height 51 inches ModeTri-mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 91

The Nokia 3360

Service ProviderATampT Price $12999 Weight 48 ounces Height 45 inches ModeTri-mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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92 Chapter 6 bull Guide to Wireless Phones

The Nokia 5165

Service ProviderATampT Price $7999 Weight 6 ounces Height 52 inches ModeTri-Mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 93

The Nokia 6160

Service ProviderATampT Price $12999 Weight 6 ounces Height 52 inches ModeTri-mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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94 Chapter 6 bull Guide to Wireless Phones

The Nokia 8260

Service ProviderATampT Price $19999 Weight 34 ounces Height 41 inches ModeTri-mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 95

The Panasonic Allure

Service ProviderATampT Price $14999 Weight 27 ounces Height 46 inches ModeTri-Mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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96 Chapter 6 bull Guide to Wireless Phones

The Panasonic Versio

Service ProviderATampT Price $12999 Weight 31 ounces Height 46 inches ModeTri-mode Internet Ready No

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 97

The Samsung N200

Service Provider Sprint PCS Price $17999 Weight 47 ounces Height 43 inches Mode Dual Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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98 Chapter 6 bull Guide to Wireless Phones

The Samsung Uproar MP3

Service Provider Sprint PCS Price $19999 Weight 42 ounces Height 42 inches Mode Dual Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 99

The Sanyo SCP-5000

Service Provider Sprint PCS Price $49999 Weight 36 ounces Height 37 inches Mode Dual Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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100 Chapter 6 bull Guide to Wireless Phones

The Sanyo SCP-6000

Service Provider Sprint PCS Price $29999 Weight 23 ounces Height 50 inches Mode Single Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 101

The Sprint Touchpoint 1100

Service Provider Sprint PCS Price $12999 Weight 42 ounces Height 34 inches Mode Single Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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102 Chapter 6 bull Guide to Wireless Phones

The Sprint Touchpoint 2100

Service Provider Sprint PCS Price $12999 Weight 46 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 103

Sprint Touchpoint 2200

Service Provider Sprint PCS Price $14999 Weight 45 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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104 Chapter 6 bull Guide to Wireless Phones

The Sprint Touchpoint 5200

Service Provider Sprint PCS Price $19999 Weight 37 ounces Height 34 inches Mode Dual Mode Internet ReadyYes

Text Messaging CapabilitiesYes

wwwgetconnectedcom

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Guide to Wireless Phones bull Chapter 6 105

wwwgetconnectedcom

SummaryThere are many things to evaluate when deciding on the wirelessphone for youThe height weight features and price are just some ofthe things to consider when making your decision

Quick ReferencesSize and Weight

For the past several years phones have become smaller andsmaller

Large phones are five or more inches in length and usuallyweigh more than six ounces

Medium phones are four to five inches in length and weighthree to five ounces

Small or compact phones are less that four inches long andusually weigh less than four ounces

Networks Available Most of the phones available today are digital phones but if

they operate on only a single digital frequency and not on themore ubiquitous analog network you may end up with aphone that works only in very limited areas Phones on themarket today fall into three categories

Single mode Dual mode Tri-Mode

Case Design In addition to varying dramatically in dimension and weight

wireless phones also differ greatly in their overall body styleAll phones fall into one of two categories traditional or flip

Color Phones come in many different colors

If you want to be able to change the color of your phonepurchase one that allows you to change the faceplate

165_cell_C06qk 111401 437 PM Page 105

Cost

Phone prices range from free to $600 with most of thephones averaging from $100 to $200

Most wireless phones must be purchased with a service planto get the retail pricing buying a phone without a plan cancause the price to skyrocket

Talk Time and Standby Time

Talk time is the actual amount of time spent talking on yourphone it ranges from two to eight hours depending on thephone

Standby is the actual amount of time can be phone on andready to receive calls it ranges from 50 to 300 hoursdepending on the phone

Popular Wireless Phones

Compare phones by service provider price weight heightmode Internet capability and text messaging capability

106 Chapter 6 bull Guide to Wireless Phones

wwwgetconnectedcom

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Accessories forYour WirelessPhone

Quick References in this chapter

Hands-Free Kits

Cases and Belt Clips

Chargers

Batteries

Faceplates

Summary

Quick References

107

Chapter 7

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108 Chapter 7 bull Accessories for Your Wireless Phone

IntroductionWhen you are deciding on the wireless phone you want to buy youmay want to consider what kind of accessories you will needDepending on how you use your phone certain accessories like ahands-free kit or a cigarette lighter adapter could come in quite handyIf you are a fashion conscious individual you may want to buy a colorfulfaceplate or a light-up antennaWe especially recommend using a hands-free kit in the car because talking on the phone while driving can proveto be quite dangerous and has even been outlawed in certain cities

The accessories shown here are just a small number of the totalaccessories availableWe have broken them down into categories so youcan get an idea of the types of accessories you may want to add to yourphone purchaseThe prices vary based on the model of phone and themanufacturer of the accessory Once you choose your phone howevermake sure that the accessories you want are available for it before youactually make the purchase

Hands-Free KitsGiven recent national legislation outlawing operation of a wirelessphone while driving hands-free kits quickly have become the mostpopular type of accessory Simple hands-free kits include an earpiece

wwwgetconnectedcom

Figure 71 The Nokia Hands-Free Kit

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Accessories for Your Wireless Phone bull Chapter 7 109

and microphone allowing you to talk on your phone without usingyour hands Kits start at $20 and come in a variety of styles Simplehands-free kits come in a variety of styles so it is important to check allyour options before purchasing Many phones also come with a hands-free earpiecemicrophone so check to make sure you do not buy one ifyou donrsquot need to Figures 71 and 72 show two the more popularhands-free kits and car kits available today

Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor a speakerthat is mounted near the dash a cradle that holds the phone and ajunction box where all cords connect Prices range from $180 to$300 for these more sophisticated kits depending on the phone andfeatures

Cases and Belt Clips Cases protect a phone from dust and moisture while still allowing youto operate the phone Dust and moisture can seep into your phone andpossibly ruin its inner circuitry Cases are especially helpful if you knowthat you will be submitting your phone to regular abuse because theyabsorb some of the shock or cover the screen to prevent it fromcracking if dropped Some cases cover the entire phone others simplyprotect the screen or keypad Holsters are another kind of case that cliponto your belt Simply slide your phone in and out while the holsterremains fastened securely to your belt clipThese cases usually cost $10to $20 on average

wwwgetconnectedcom

Figure 72 The Samsung Car Hands-Free Kit

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110 Chapter 7 bull Accessories for Your Wireless Phone

Belt clips provide easy access to your phone when receiving a callMost belt clips also offer swivel features that allow you to access yourphone more easily Holsters also cost between $10 and $20 Figures 73through 75 show different types of carrying cases the more commontypes of belt holsters can be seen in Figures 76 and 77

wwwgetconnectedcom

Figure 73 The Nokia Full-Phone Case

Figure 74 The Samsung Full-Phone Case

Figure 75 The Nokia Semi-Phone Case

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Accessories for Your Wireless Phone bull Chapter 7 111

Chargers Phones are usually sold with standard AC battery chargers that you canplug into the wall in your home or office Rapid travel chargers cancut charging times in half Charging times vary based on the type ofphone and batteryA typical rapid battery charger can charge alithium-ion (Li-Ion) battery used with a digital phone in two hourscompared to four hours with a standard charger Rapid chargers forthe car plug into the cigarette lighter adapter and can often provide a

wwwgetconnectedcom

Figure 76 A Nokia Belt Clip

Figure 77 A Samsung Belt Clip

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112 Chapter 7 bull Accessories for Your Wireless Phone

full charge in two hours Phones can often charge and be used forconversation simultaneously although the charging time lengthenswhen the phone is in useThe price range for standard rapid andvehicle chargers is between $15 and $30 Different types of chargerscan be seen in Figures 78 through 710

wwwgetconnectedcom

Figure 78 A Nokia Car Charger

Figure 79 A Nokia AC Battery Charger

Figure 710 A Nokia Desktop Charger

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Accessories for Your Wireless Phone bull Chapter 7 113

Batteries All wireless phone batteries are rechargeableA rechargeable battery canaccept 200 to 400 recharges before it needs to be replaced Having aspare charged battery ensures that you will always be able to make andreceive callsAccessory batteries range from about $25 for a standard-life battery to $80 for an extended-life lithium-ion battery Batterycapacity is measured in talk time or standby time Digital phones con-sume less power than analog phones because the digital phones havethe ability to use the power they require more economically Extendedlithium-ion batteries offer the best performance usually allowing fivehours talk time or one to two weeks standby in digital mode

The following is a breakdown of the three standard wireless phonebatteries nickel cadmium (NiCad) nickel metal hydride (NiMH) andlithium-ion (Li-Ion)

NiCad This is an older technology and has some technicalproblems Memory effect also known as ledges can reducethe capacity of the battery if it is charged repeatedly withoutbeing fully discharged In addition the battery must be dis-posed of properly because it is an environmental hazard

NiMH A newer technology that does not suffer frommemory effects like the NiCad battery It also holds a chargelonger then the NiCad

Li-Ion A long lasting and light battery that does not sufferfrom memory effects It is however more expensive than theother battery types

Faceplates If yoursquore the type of person who likes to change looks at a momentrsquosnotice then a phone with the ability to change faceplates is the choicefor you Faceplates allow you to feel like you have a new phonewithout having to shell out the cashThere are many different colorsand designs for many models of phones If you want to be blue one dayand have tiger stripes the next you can with certain phones Look tosee if the phone you are interested in has changeable faceplates to besure you can customize your look Faceplates usually cost under $20and come in a variety of colors and textures

wwwgetconnectedcom

165_cell_C07qk 111201 211 PM Page 113

SummaryJust as there are many wireless phones from which to choose there areeven more phone accessories to consider buyingThe basic categories ofaccessories will help you determine if you need or want accessoriesSometimes the accessories you want are necessities like a car charger ifyou use your phone while on the road Other times accessories can bejust for fun like a faceplate that has your favorite college logo on itAndwireless phone accessories make great gifts tooYou will get a standardcharger and a battery with your phone although you may get more like ahands-free earpiece If you want added convenience or added personaliza-tion for your phone then add some accessories when you buy your phone

Quick ReferencesHands-Free Kits

Simple hands-free kits include an earpiece and microphoneallowing you to talk on your phone without using yourhandsThese kits start at $20 and come in a variety of styles

Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor aspeaker that is mounted near the dash a cradle that holds thephone and a junction box where all cords connect Prices rangefrom $180 to $300 depending on the phone and features

Cases and Belt Clips

Cases protect a phone from dust and moisture while allowingyou to operate the phone

Belt clips provide easy access to your phone when receiving acall

Prices for cases and belt clips range from $10 to $20

Chargers

Phones are usually sold with standard AC battery chargers

Car chargers are available if you spend time on the road

Rapid travel chargers can cut charge time in half

Charging times vary based on the type of phone and battery

114 Chapter 7 bull Accessories for Your Wireless Phone

wwwgetconnectedcom

165_cell_C07qk 111201 211 PM Page 114

Batteries

All wireless phone batteries are rechargeable

A rechargeable battery can accept 200 to 400 recharges beforeit needs to be replaced

Batteries range from about $25 for a standard-life battery to$80 for an extended-life lithium-ion battery

Faceplates

Faceplates allow you to feel like you have a new phonewithout having to shell out the cash

Faceplates are usually under $20 and come in a variety ofcolors designs and textures

Accessories for Your Wireless Phone bull Chapter 7 115

wwwgetconnectedcom

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Service Plans and Rates

Part III

165_cell_C08qk 111401 441 PM Page 117

165_cell_C08qk 111401 441 PM Page 118

UnderstandingService Plans

Quick References in this chapter

Understanding Basic Plan Structures

Breaking Down Wireless Plans and Fees

The Prepaid Option

Summary

Quick References

119

Chapter 8

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120 Chapter 8 bull Understanding Service Plans

IntroductionChoosing your wireless phone is only one part of the puzzlemdashtheother piece is the wireless service or rate plan Shopping for a wirelessplan can be an extremely overwhelming experience especially if it isyour first timeThere are so many plans to choose from so manydetails so many ldquogreat offersrdquo to take advantage of Understanding howplans are structured how they are priced and how your usage patternsfit into these plans should help you find the best plan for you

Service plans have gone through some major changes over theyears Originally you would buy a rate plan which would charge youfor simple network access and for every minute you used to talk onyour wireless phoneYou would be charged extra for long distance callsand if you wanted to use your phone while driving across the countryforget it You could use your phone when you were far away fromhome but you needed to carry a huge book with you full of 800 num-bers to call based on where you were and on whose network youwould come up onmdashand then you would be charged incredible ratesper minute to make a callThat was early roamingmdashthankfully it is awhole lot easier now and a whole lot less expensive

As wireless carriers are merging and forming more national net-works the nature of plan structures are also changing and becomingmore affordableThis affordability can be customized depending onhow you use your phone as many service providers now offer differentflavors of wireless rate plans

All-inclusive plans which offer one rate for all calls made orreceived on that specific wireless carrierrsquos network

All-inclusive plans which offer one rate for all calls made orreceived on any wireless carrierrsquos network

Regional and local rate plans with agrave la carte selections forlocal calling minutes

Long distance calling Middle of the day calling Weekend calling

International calling

wwwgetconnectedcom

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Understanding Service Plans bull Chapter 8 121

Basically there is something for everyone which is why you needto understand what this all means and how you will use your phone inorder to select the plan that is perfect for you

Understanding Basic Plan StructuresAfter years of changing plan structures around wireless service providersseem to have agreed for the time being that offering three types of plansmakes the most senseThe three general types of plans are

Local plans Regional plans

National plans available with or without roaming charges

Choosing the right type is key to getting the most for yourmoneyAlthough a local plan may offer you the most minutes perdollar it may not be the best plan for you if you travel frequentlyChoosing the best service plan for you will require you to understandwireless plans as well as to understand how when and where you planto use your phone Refer to Table 81 for a quick comparison of thedifferent types of plans

Local PlansThe service area (see Chapter 9 ldquoWireless Carriers and Service Areasrdquofor more information) for a local plan is usually your metropolitanarea and immediate surrounding areas For example a user with alocal plan in the Boston area would likely be able to make and receivecalls from inside the Boston metropolitan area and some of the sur-rounding areas (some may include areas in Rhode Island NewHampshire and Connecticut) without being charged extra feesWhenusing your phone outside of your service area you will be charged aroaming fee Some wireless providers will charge you a regionalroaming fee and a higher national fee depending on where you areYou should make sure you check out both the service area androaming rates of the plans you are considering Additionally if you aremaking calls to places outside of your calling area you will be chargeda long distance fee

wwwgetconnectedcom

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122 Chapter 8 bull Understanding Service Plans

wwwgetconnectedcom

Table 81 A Side-by-Side Look at Types of Wireless Phone Plans

Local Regional National National NextelPlans Plans Plansmdash Plansmdash VoiceStream

No Fees With Fees

Coverage Your metropolitan Greater coverage All of Anywhere on Anywhere onarea and some than local plansmdash the US the wireless their networksurrounding usually include carrierrsquos (most major areas most of the network metropolitan

surrounding (most major areas)states (ie metropolitanNortheast and coverage may surroundinginclude all states areas)from Maine down to DC)

Roaming Per-minute Per-minute No roaming Per-minute Your phoneCharges roaming fees fees charged feesmdashyour roaming fees will not work

for any minutes for any included for calls made if you are offused outside of minutes used monthly anywhere that the networkyour local outside of minutes is not on thearea your region can be used wireless carrierrsquos

anywhere network if you you can can get a signal get service your phone will

work on

Long Per-minute fees Free long Free long Free long Depends onDistance for any long distance for distance for distance if the the planmdash

distance call no calls made from calls made call is made some plansmatter where you within your from from the include freeplace the call coverage area anywhere network long distance(some wireless but will have per-minute and some docarriers are now per-minute fees fees for calls notoffering pro- for calls made made off themotions for free from outside networklong distance your coveragefor calls made areafrom within your coverage area)

Who If you plan to If you travel These are the Good value if Nextel appeals Should use your phone mostly regionally most expen- you plan to to businessUse for local calling and plan to sive plans use your phone users becauseIt primarily around use your phone when looking mostly in major of their Direct

town these are when you travel at the price metropolitan Connectgreat plans and these are appro- per included and surround- Minutes include the most priate for you minute but ing areas which allowsminutes per dollar per minute they if you plan you to use

are more to use your your phone asexpensive than phone all over a walkie-talkielocal plans but the country on which is veryit may be a consistent inexpensiveworth it basis this will per-minute

end up being VoiceStream your best has great option plans with

any-time min-utes for theirnetwork

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Understanding Service Plans bull Chapter 8 123

wwwgetconnectedcom

REALLY LOCAL WIRELESS

Cricket Communications is a unique wireless provider as they pro-vide only local service (currently in some areas of AZ AR CO GAID KS NM NC OK PA TN UT and WA) For around $30 Cricketgives you unlimited local calling Long distance charges are addi-tional per-minute fees Other wireless carriers are starting to offerservices similar to Cricketrsquos such as NorthCoast PCS in Clevelandso this idea is catching on and may make sense if you use yourphone only in your local area Another use for these types of wire-less services are for use as a second phone line in your homeinstead of adding another home phone number

Regional PlansRegional plans are the next level of service plansThey will be slightlymore expensive per minute than a local plan but it may be wellworth it for youThe service areas for these plans include most ofyour region for example most of the Northeastern states orSoutheastern states If you travel and plan to use your phone in thestates surrounding yours these plans are probably appropriate for youYou will not be charged any roaming fees within your service areaand you will not be charged long distance fees for making long dis-tance calls from within your service areaYou will be charged bothroaming and long distance fees (when applicable) for calls made fromoutside of your service area

National Plans without Roaming ChargesNational plans (such as ATampTrsquos Digital One Rate plans CingularrsquosNation rate plans or Verizonrsquos SingleRate plans) are examples of rateplans with no additional roaming charge anywhere you make or receivecallsThese plans allow you to use your phone anywhere to call any-where without being charged roaming or long distance fees Eventhough these plans are the most expensive plans per minute they maybe well worth your money if you travel extensively or make a consider-able number of long distance calls per month

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124 Chapter 8 bull Understanding Service Plans

National Plans with Roaming ChargesSome wireless carriers offer national plans with no roaming charges orlong distance fees when you are anywhere in the United States on theirnetwork (for example Sprint PCS)This is different from the othernational rate plans in that if you go outside of that wireless carrierrsquos net-work into another network where you can make calls you will becharged roaming feesThis means that if you plan to use your phonemostly in metropolitan areas where the wireless carrierrsquos network isestablished you will not be charged any additional fees If you plan touse your phone outside of their coverage areas you will be chargedroaming feesThese national plans can be an excellent value if you willbe traveling across the country on the wireless carrierrsquos network Just besure to check the coverage for the cities to which you plan on traveling

NEXTEL AND VOICESTREAM NATIONAL PLANS

Nextel and VoiceStream are a little bit different as well They likeSprint have built their network in most major metropolitan areasTheir current phones do not have the ability to work on an analognetwork or other digital technology so if you go off of their net-work you cannot make or receive calls

Breaking Down Wireless Plans and FeesEvery wireless plan has some basics associated with it that you shouldunderstand Each plan has a monthly fee a number of included min-utes and additional fees when you use your phone above what isincluded in your monthly plan For example a typical wireless phoneplan (with local coverage) has a monthly fee of about $30 to $40 andmay include 400 local minutesYou would be charged additional fees(say $025 per minute) if you use more than your allotted monthlyminutes if you make any long distance calls (another $025 perminute) or if you make any calls from outside of your coverage area(roaming fees of maybe $060 per minute) So that $30 to $40 plan canend up costing you a great deal more if you donrsquot understand your planand what it includes (see Table 82)

wwwgetconnectedcom

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Understanding Service Plans bull Chapter 8 125

wwwgetconnectedcom

Table 82 A Generic Monthly Bill for Wireless Service

ABC Wireless Company

123 Main StWireless City USA 12345 Questions Call us at 800-555-1122

BILL DATE 8212001PERIOD 072101 thru 082001ACCOUNT 22222222PHONE 123-456-7899

DETAIL OF ACCOUNT SUMMARY

PAYMENTS723 5499Total Payments 5499cr

DETAIL OF CURRENT CHARGES

PlanmdashRegional Plan $4999Monthly Fee $4999450 minutesPeak $035 Off-peak $035

Monthly Service ChargesMonthly Service - 072101 thru 082001 4999

Total Monthly Service Charges 4999

HOME USAGE CHARGESMinutes Rate

Included in Plan - Peak 193 (x) 000 000Included in Plan - Off-Peak 257 (x) 000 000Billed Peak 4 (x) 035 140Billed Off-peak 4 (x) 035 140Total Air Charges 458 280Directory Assistance Charges 129Total Home Usage Charges 409

ROAMING CHARGES (calls placed outside the home service area)Roaming Usage Charges 504Roaming Surcharges 420Total Roaming Charges 924

OTHER CHARGES AND CREDITS

Federal Universal Service 046Total Other Charges and Credits 046

TAXESFederal 237State 395Total Taxes 632

TOTAL CURRENT CHARGES 7010

Previous pay-ments on youraccount

A summary ofyour currentplan

Your basicmonthly fee

A breakdown ofthe minutes thatyou used If youused more min-utes than areincluded in yourplan you willsee that here

Roaming feesmdashyou will oftenbe charged perminute in addi-tion to anoverall sur-charge forroaming

Federal charges

Taxes

Grand Total

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126 Chapter 8 bull Understanding Service Plans

wwwgetconnectedcom

Here are the things to look at when selecting your rate plan

Included Minutes Every plan has a number of minutes thatyou are allotted per month Usually the greater the number ofminutes included the greater the monthly fee Some plansbreak their included minutes down further to let you knowwhen you can use them (ie anytime versus off-peak orweekend minutes) Make sure you understand how these timeperiods are broken down

Monthly Fee This is the basic cost for one month of service Additional Per Minute Fee You will be charged a per-

minute fee after you have used all of your included minutesThese fees can be as much as $045 a minute so they can addup quickly Some service providers have ways you can checkto see how many minutes you have remaining on youraccount for the month but others do not

Roaming Fees These depend on the coverage of the planyou choose but you will be charged for using your phoneoutside of your service areaYou will be charged a per-minutefee and possibly a monthly roamer fee (usually around $3)when you use your phone while roaming

Long Distance Fees Again depending on your plan youwill be charged a per-minute fee for making calls to numbersoutside of your service region

ALWAYS UNDERESTIMATEWireless providers will often allow you to upgrade your plan if youconsistently use more minutes than your monthly allowance Youmay be required to renew your contract when you do this but itwill probably be worth your while However they will not usuallyallow you to downgrade your plan to a cheaper one If you are notsure which plan to go with always go with the less expensive plan

10 SECONDS = 1 MINUTEMost service providers have one-minute billing increments Thismeans that on your bill a ten second call counts as one minute

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Understanding Service Plans bull Chapter 8 127

wwwgetconnectedcom

YOUrsquoRE NOT STUCK

Yoursquore not stuck with the long distance service (and rates) thatyour wireless provider offers Ask the wireless sales representativeor customer service agent for other wireless long distance carriersto see if you can save some money Also there are companies thatare similar to ldquodial-aroundrdquo or 10-10 services from your homephone These companies can help cut your wireless long distancebill and can help you make affordable international calls

Additional Plan Features and FeesThere are many of other plan features that may be included in your ser-vice plan or you may choose to add onto your service plan Each ser-vice provider offers a different set of features and will include differentfeatures with their plansThe following includes a fairly standard list offeatures to consider with your plan

Activation Fee Most service providers will charge you aone-time fee when you set up your service usually along thelines of $25 to $50

Cancellation Fee Most wireless providers will also chargeyou if you want to end your service before the end of yourcontractThis can be as much as $150 to $250 so make sureyou know what it is before you cancel

Taxes Depending on what state you live in you will have toadd a couple dollars of taxes onto your monthly bill as well asa universal service fee

Voice Mail Most service providers include some sort ofvoice mail service in their plans Enhanced voice mail servicemay cost you extra howeverAnd consumers should keep inmind that some service providers deduct minutes from yourincluded minutes when you check your voice mail from yourphone

Caller ID The ability to see the number of the personcalling without answering the phone Being able to screenyour calls can be a time and money saver

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128 Chapter 8 bull Understanding Service Plans

Call Waiting The ability to receive incoming calls while onthe phone

Call Forwarding The ability to send incoming calls toanother number Even though the ldquoabilityrdquo to do this is ofteninclude in your plan you may be charged for the airtimewhen using it or pay an additional per minute fee

Three-Way Calling The ability to speak with two partiessimultaneously

Wireless Internet Access The ability to access Internet-based messages news and information from your phone

Text Messaging The ability to receive textual messages onyour phonersquos screen

Directory Assistance Per-Call Fee Charging $099 percall to call directory assistance is typical

Mobile-to-Mobile Calling Some service providers offerspecial rates for placing calls to other mobile customers ontheir network

Handset Insurance Most service providers offer you theoption to pay a monthly fee for insurance that will allow youto replace your handset for free if it is lost or stolen

International or Certain Country Calling Most wirelesscarriers will restrict your calls to destinations in the UnitedStates Some are adding the ability to call Canada or Mexicofor a low monthly fee plus your minutes of use

CONSERVE YOUR MINUTES

To conserve your minutes you may want to check your voice mailfrom a landline Even though voice mail may be included in yourplan the airtime will probably be deducted from your monthlyminutes

The Prepaid OptionIf you truly need a phone only for emergency uses (or very limiteduse) it may be a good idea to consider prepaid plans (see Table 83)

wwwgetconnectedcom

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With prepaid plans you donrsquot have a monthly fee or blocks ofmonthly minutes Instead you purchase a package of minutes to use atyour convenienceWhen you run out of minutes you purchase moreOne downfall of prepaid plans is that you will end up paying moreper-minute in lieu of the monthly fee you would be paying with astandard plan For most wireless providers the more minutes you pur-chase at once the lower the ldquoper-minuterdquo cost will be (ie a $25 refillcard may work out to about $035min while a $100 card may workout to about $025minute) Additionally the minutes that you pur-chase wonrsquot last forever Most often they will expire in two to threemonths

Table 83 A Sample of Service Providers and Their Prepaid Plans

Service Name of Provider Prepaid Service Summary of Service

ATampT Wireless Free2Go WirelessSM Offers both local and national coverageMinutes sold in $25 $50 $100 or $200denominationsPer-minute rates range from $015 to$035 per minute for the local plan(depending on denomination purchased)Per-minute rates range from $025 to$065 per minute for national plan(depending on denomination purchased)

Cingular Cingular Local coverage (no long distance chargesWireless Wireless for calls made from within home coverage

Prepaid to US Mexico or Canada)Roaming is $195 per minuteMinutes sold in $10 $20 $30 $40 $50and $100 denominationsPer-minute rates range from $030 to$050 per minute depending on denomina-tion purchased

Verizon [FREEUP] Prepay National coverage (on the Verizon WirelessWireless Service [FREEUP] Network)

Roaming is $099 per minute off of thenetworkMinutes sold in $30 $50 $75 $150denominationsWeekday per-minute rates range from$025 to $035 per minute (depending ondenomination purchased)Night and weekend per-minute rates are$010 per minute

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130 Chapter 8 bull Understanding Service Plans

FOR THE CREDIT-CHALLENGED

All wireless service providers will run a credit check on you whenyou order their service Depending on what their criteria is andwhat your credit history is you may be required to have someonecosign your account you may have to give them a deposit or youmay be denied service Prepaid plans however do not require acredit check so this may be a good option for you

wwwgetconnectedcom

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SummaryWireless service providers generally offer three types of service planswith three types of coverage local regional and nationalWithin eachof those types service providers offer plans with different numbers ofincluded minutes (the more minutes the higher the monthly fee) Someplans will include basic plan features Beyond that you will be chargedadditional fees for extra features for using more minutes than are inyour plan or for roaming or long distance charges

Quick References

Understanding Basic Plan Structures

Local Plans You can use your included monthly minutes inyour local area and will be charged roaming and long distancefees outside of that

Regional Plans Your coverage area is larger than that oflocal plans (usually most of your surrounding states)You willbe charged for roaming outside of your region

National Plans Your coverage area is the whole UnitedStatesYou will not be charged any roaming or long distancefees regardless of where you are for some national plans andyou will pay extra only when you go outside of the wirelesscarrierrsquos network for other national plans

Breaking Down Wireless Plans and Fees

All plans have a basic monthly fee that includes a number ofallotted minutes every monthYou will be charged for usingmore minutes than are included in your plan

You will be charged roaming fees for making calls while out-side of your coverage area

You will be charged long distance fees for making calls toareas outside of your coverage area

Your plan will include some basic features like voice mail andcaller IDYou may be charged monthly for other features

Understanding Service Plans bull Chapter 8 131

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Understanding Service Plans bull Chapter 8 131

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The Prepaid Option

Prepaid plans are a good idea if you plan to use your phoneonly in emergencies or on a very limited basis

Prepaid plans allow you to pay as you go so when you runout of minutes you buy more

Prepaid plans cost more per-minute than standard monthlyplans

132 Chapter 8 bull Understanding Service Plans

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132 Chapter 8 bull Understanding Service Plans

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Service Providersand Service Areas

Quick References in this chapter

What Services Are Available to You

Service Areas

Quality of Service

Wireless Carrier Directory

Summary

Quick References

133

Chapter 9

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134 Chapter 9 bull Service Providers and Service Areas

IntroductionSo now you understand what wireless service plans are all about howthe plans are structured and how you will be billed (for more informa-tion see Chapter 8ldquoUnderstanding Service Plansrdquo) Finding out whatservice providers offer service in your area what kinds of services theyoffer and which one has the best coverage is a tough task Each serviceprovider in your area will offer slightly different kinds of service Itrsquosimportant to do your research to figure out which one will best meetyour needs

What Services Are Available to YouIn most major cities in this country you will find that you have any-where between three and eight wireless providers from which tochoose Each of the service providers available in your area received(bought) licenses from the FCC to offer wireless service in your areaand then built the wireless network from the ground up Some of thewireless carriers have been around for 20 years and some have beenaround only for four or five yearsAlthough all networks are designedto maximize the quality of each call made by the wireless customerssome of the areas that supposedly are covered by the wireless carrierhave less than complete coverageThere are many factors that deter-mine if the coverage area will be satisfactory or unsatisfactorymdashthetopography of the area the number of users that will be using the net-work and the distance that the users are away from the closest tower

Because each wireless carrier has built their own network you willnever find two wireless networks with the same voice quality in thesame placeThe quality of service varies from service provider to serviceproviderThe quality of service from one provider will also vary fromcity to city as wireless carriers have developed their networks morecompletely in some areas more than others It is important that youresearch the quality of service of the service provider that you are con-sidering since you probably will be committing yourself to the servicefor a year or so

Wireless Service ProvidersThere are a multitude of wireless service providers out theremdashactuallybetween 350 and 400 licensed wireless carriers Some service providers

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Service Providers and Service Areas bull Chapter 9 135

you will recognize immediately some service providers you may neverhave heard of Some offer national service some regional and someoffer only local service in just a few marketsTable 91 lists some of thetop service providers and what kind of coverage they offer with theirplansThis table also shows what kinds of rate plans are available fromthe wireless carriersA more complete service carrier directory can beseen later in this chapter

Table 91 Service Providers and the Types of Rate Plans They Offer

Service Provider National Regional Local Rate Rate Rate Plans Plans Plans

Alltel Yes Yes Yes

ATampT Wireless Yes Yes Yes

Cingular Wireless Yes Yes Yes

Cricket Communications No No Yes

Nextel Yes No Yes

Sprint PCS Yes No No

Triton PCSSunCom Yes Yes Yes

US Cellular Yes Yes Yes

Verizon Yes Yes Yes

VoiceStream Yes Yes Yes

These carriers offer national rate plans that use networks through agreements with other carriersin many major metropolitan areas

These carriers are considered national carriers with their own networks in the majority of thetop metropolitan areas in the United States

Finding Service Providers in Your AreaSimply paying attention to advertising is an easy way to figure out whooffers wireless service in your areaWersquore sure that you have noticedhow inundated you are with ads for promotions and special offers onwireless service in your areaTo find out if a specific service provideroffers service in your area call them directly or visit their Web siteYoucan also visit wwwgetconnectedcom to find this information Hereyou can enter your ZIP code and see all of the service providers andplans that are available your area

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136 Chapter 9 bull Service Providers and Service Areas

Service Areas The FCC defined the coverage areas and how they are broken downfrom city to city when it sold licenses to the service providers Eachmetropolitan and rural area of the United States was mapped out andgiven a number Each wireless carrier knows within which areas itcan sell service and where they cannotThe networks that the wire-less carriers have built have been based on where they are licensed tosell service and on their ability to cover those areas with their wire-less signal

You are probably used to seeing service areas represented by cov-erage maps which show you what areas are covered by your serviceplan and what areas are roaming areas (for more information onroaming see Chapter 10 ldquoTravelingYour Domestic and InternationalRoaming Optionsrdquo)These coverage maps typically show areas wherethe wireless carrier offers service and areas where they will offer ser-vice in the future Although it is great that the service providers areexpanding their service areas it will not help you if you live or workin one of these future areas Also know that some maps represent theareas where the wireless carrier allows you to use your phonewithout getting charged roaming fees but other maps representwhere the service provider has built its networkThe differencebetween these two types of rate plans are often referred to as ratemaps versus coverage maps

Local CoverageFigure 91 shows an example of a coverage map that represents the ser-vice area for an ATampT Wireless local calling plan in Boston MA

In this example the shaded area from Washington DC to Mainerepresents the home coverage area for the Boston service areaThis isthe area where your included monthly minutes can be used Outside ofthis area you would be charged roaming fees In this case there is onlyone per-minute roaming rate which would be charged anywhere onthe map that is outside of the shaded states Some service providers willcharge you different roaming rates when you are outside of your homeservice area but still in your general region than they will if you areroaming outside the regionYou will also notice that there are someareas on this map where there is no wireless service at all shaded in

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Service Providers and Service Areas bull Chapter 9 137

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Figure 91 Sample Coverage Map Depicting the ATampT Wireless LocalCalling Plan for Boston MA

This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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138 Chapter 9 bull Service Providers and Service Areas

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Figure 92 Sample Coverage Map Depicting the ATampT Wireless NortheastRegional Calling Plan

This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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Service Providers and Service Areas bull Chapter 9 139

dark gray (for example in northwestern Maine)These are areas wherethere is no wireless system built that will work with the technology ofATampT Wireless phones

Regional CoverageFigure 92 shows an example of a coverage map for a regional plan forthe northeastern United States from ATampT Wireless

Notice the differences between the shaded area of this map andthat of the local planThe shaded area is still the home coverage areabut this area is much larger extending from North Carolina to MaineAnd again areas outside of the shaded area would be charged roamingfees with the darkest gray areas not offering any service

National CoverageSome service providers offer national coverageThis means that theyhave built their networks across a good part of the country and offerservice in most major metropolitan areas or they have agreements withother service providers in areas where they have not built their net-work Over the past year or so there has been a trend among wirelessservice providers to merge and become larger national providersTheseservice providers are able to offer wireless customers all-inclusivesingle-rate plansThe Yankee Group one of the leading telecommunica-tions industry analyst companies estimates that national serviceproviders account for about 75 percent of all wireless subscribers in theUnited States Figures 93 through Figure 96 represent some of thewireless service providers who have a national network and offernational coverage service plans

NOTE

Verizonrsquos map (which can be seen on page 140) is not a map ofwhere your wireless phone will work but rather a map to showwhere your wireless phone will be charged the rates you signed upfor under their Single Rate plans There are still areas of thecountry where you will not be able to make or receive calls

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140 Chapter 9 bull Service Providers and Service Areas

Quality of ServiceAny wireless phone user will tell you that they do not always have per-fect service One of the trade-offs between being able to use yourphone while driving is that the science of wireless is not perfectEveryone occasionally must deal with dropped calls dead spots in cov-erage and weak signals But if you do your research to find out whichof the service providers in your area have the best service you can min-imize these annoyances

wwwgetconnectedcom

Figure 93 ATampT Wireless National Network

This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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Service Providers and Service Areas bull Chapter 9 141

Why Is Service Quality InconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) which cause service inter-ference If you travel extensively you may also find that call qualityvaries from city to city as service providers are still expanding their net-works and they have done so at different rates in different citiesYou

wwwgetconnectedcom

Figure 94 Sprint PCS National Network

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142 Chapter 9 bull Service Providers and Service Areas

may notice that on your drive to work for example that your recep-tion gets fuzzy in the same place everydayThis may be because as youare driving you are driving away from one service tower and into theservice of another towerThe area where you are ldquohanded off rdquo fromone tower to the next may not have very strong service Or you maynotice areas in large buildings where you cannot get service (eg theelevator basement or even areas behind some hills and mountains)Thesignal cannot penetrate through the thick walls and sometimes hastrouble reaching phones in the ldquoshadowrdquo of a hill or mountain

Who Has the Best ServiceThis is a tricky question because the answer is different in every cityAnd the answer may even be different depending on where you live or

wwwgetconnectedcom

Figure 95 Verizon Wireless National Rate Map Representing Where TheirNational Rates Are in Effect

Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

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Service Providers and Service Areas bull Chapter 9 143

around a cityThe best way to find out who has the best service is toask friends and neighbors who use their phones in the same places youplan to use yours Even though one service provider is known forhaving great service in your city they may not have the best service inyour immediate area or where you need to use your phone (ie if youcanrsquot get service in your house or on your drive to work you mayhave a slightly different opinion of their service) Keep in mind thatyou will not find a service provider that has perfectly complete cov-erage and that all service providers are working to expand andimprove their networks

wwwgetconnectedcom

Figure 96 Cingular Wireless Service National Coverage Map

Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

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144 Chapter 9 bull Service Providers and Service Areas

Wireless Carrier Directory This section includes a sampling of the major wireless carriers in theUnited StatesWireless carriers are presented by numbers of subscribersand percentage of market share

NOTE

The data in this section came from each of the service providerrsquosQ2 2001 financial press releases Web sites and directly from thewireless carrier Market share percentage is based on number ofsubscribers compared to all subscribers in the United States at theend of Q2 2001

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Service Providers and Service Areas bull Chapter 9 145

Verizon Wireless 28000000 subscribers 26 market share

Web site httpverizonwirelesscom

Figure 97 depicts the Verizon Wireless National Rate Map (repre-sents where their national rates are in effect)

wwwgetconnectedcom

Figure 97 The Verizon Wireless National Rate Map

Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

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146 Chapter 9 bull Service Providers and Service Areas

Cingular Wireless 21200000 subscribers 19 market share

Web site wwwcingularcom

Figure 98 illustrates the coverage area for Cingular Wireless Service

wwwgetconnectedcom

Figure 98 Cingular Wireless Coverage Map

Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

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Service Providers and Service Areas bull Chapter 9 147

ATampT Wireless 16400000 subscribers 15 market share

Web site wwwattwscom

Figure 99 shows the coverage areas for the ATampT Wireless nationalnetwork

Figure 99 The ATampT Wireless National Network

This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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148 Chapter 9 bull Service Providers and Service Areas

Sprint PCS 12823000 subscribers 12 market share

Web site wwwsprintpcscom

Figure 910 shows the completely digital Sprint PCS NationalNetwork

Figure 910 The Sprint PCS National Network

This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customerrsquosequipment terrain signal strength weather conditions and other conditions

wwwgetconnectedcom

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Service Providers and Service Areas bull Chapter 9 149

Nextel 7680000 subscribers 7 market share

Web site wwwnextelcom

Figure 911 is an approximation of the national coverage offered byNextel

Figure 911 Nextelrsquos Nationwide Coverage

The coverage area shown on the Nextel Nationwide Coverage map is an approximation Actualcoverage may vary

wwwgetconnectedcom

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150 Chapter 9 bull Service Providers and Service Areas

Alltel 7040000 subscribers 6 market share

Web site wwwalltelcom

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Service Providers and Service Areas bull Chapter 9 151

VoiceStreamreg

5280000 subscribers 5 market share

Web site wwwvoicestreamcom

The VoiceStream Wireless National Network map can be seen inFigure 912

wwwgetconnectedcom

Figure 912 VOICESTREAMreg Wireless National Network

VOICESTREAMreg is a registered trademark of VoiceStream Wireless Corporation its subsidiariesandor affiliates

This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications cus-tomerrsquos equipment terrain signal strength weather conditions and other conditions

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152 Chapter 9 bull Service Providers and Service Areas

US Cellular 3294000 subscribers 3 market share

Web site wwwuscccom

The national US Cellular Network can be seen in Figure 913

NOTE

SpanAmerica is US Cellularrsquos national rate plan name

Figure 913 US Cellular National Network

US Cellular Licensed Markets

SpanAmerica National Coverage

Map depicts an approximation of coverage area Actual coverage may vary

wwwgetconnectedcom

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Service Providers and Service Areas bull Chapter 9 153

Qwest 1000000 subscribers Less than 1 market share

Web site wwwqwestwirelesscom

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154 Chapter 9 bull Service Providers and Service Areas

Triton PCS 560652 subscribers Less than 1 market share (based on the number of total US

subscribers) Web site wwwsuncomcom

NOTE

Triton PCS is an affiliate of ATampT Wireless and sells service underthe brand name of SunCom

The Triton PCS (aka SunComATampT) network is illustrated inFigure 914

wwwgetconnectedcom

Figure 914 Triton PCS National Coverage Map

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Service Providers and Service Areas bull Chapter 9 155

Western Wireless 1210000 subscribers Less than 1 market share Web site wwwwesternwirelesscom

Dobson Communication Corp 1068430 subscribers Less than 1 market share Web site wwwdobsonnet

Telecorp 823000 subscribers Less than 1 market share Web site wwwsuncom1com

Century Telephone 780000 subscribers Less than 1 market share Web site wwwcenturytelcom

Centennial Cellular 761000 subscribers Less than 1 market share Web site wwwcentennialcomcom

Rural Cellular Corporation 660000 subscribers Less than 1 market share Web site wwwrccwirelesscom

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156 Chapter 9 bull Service Providers and Service Areas

Cricket 472000 subscribers Less than 1 market share Web site wwwcricketcommunicationscom

Cincinnati Bell Wireless 415000 subscribers Less than 1 market share Web site wwwcbwirelesscom

wwwgetconnectedcom

165_cell_C09qk 111401 618 PM Page 156

SummaryThere are most likely a handful of service providers that offer wirelessservice in your area Each will offer a variety of different service plansfrom which to choose with different types of coverage and serviceplans It is important to understand the coverage area on which yourservice plan is based to make sure that you are not charged more thanyou are expecting when you use your phoneThe quality of service youwill get when using your wireless phone will also vary from serviceprovider to service provider from city to city and from place to placewithin a cityYour best resource in finding good coverage is to talk topeople who use the service in those areas so do your homework beforesigning up with a service provider

Quick ReferenceWhat Services Are Available to You

There are between three and eight service providers whooffer service in most major metropolitan areas

Quality of service will vary from service provider to serviceprovider and from city to city

Service providers offer different kinds of coverage and dif-ferent kinds of service plans

Service Areas

Wireless plans are based on service areas that are defined bythe FCC who licensed the rights to the wireless carriers

Service areas are represented by coverage maps showing theareas that the wireless carriers have built their networks tocover with their signal

Check out coverage maps closely to make sure you under-stand your service area and also understand that some wire-less carriers present their maps as rate maps showing whereyou can expect to pay their rates if you have coverage tomake a call

Service Providers and Service Areas bull Chapter 9 157

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165_cell_C09qk 111401 618 PM Page 157

Quality of Service

Factors such as weather your distance from a tower and largeobstacles (such as buildings) can cause your service quality tovary

Quality will also change as you get ldquohanded off rdquo between ser-vice towers

All service providers have dead spots in their coverage orareas where their signal doesnrsquot reachTalk to friends andneighbors to make sure you will have coverage where youwill need it

158 Chapter 9 bull Service Providers and Service Areas

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165_cell_C09qk 111401 618 PM Page 158

Traveling YourDomestic andInternationalRoaming Options

Quick References in this chapter

What Is Roaming

Domestic Roaming Options

International Roaming Options

Guide to International Wireless Carriers

Summary

Quick References

159

Chapter 10

165_cell_C10qk 111201 218 PM Page 159

160 Chapter 10 bull Traveling Your Domestic and International Roaming Options

IntroductionDo you travel a lot If you travel outside of the home calling area orzone of your local service provider network you can incur roamingcharges which means a surcharge will be applied for all calls you eithermake or receive from your wireless phoneThe charges will vary fromwireless carrier to wireless carrier but are explained in the details of allservice plans

When you travel in the United States you can make calls fromalmost anywheremdashthe only question is if you will be charged extra forthe call or if it is covered in your rate plan National rate plans usuallyinclude roaming charges so you donrsquot have to pay any extra for callingfrom far away from your home Regional calling plans usually includeyour regionmdashthe Northeast the Northwest and so on as defined byyour service provider and calls from those areas are usually at no extracost Local calling plans however tend to allow calls only from yourimmediate local areamdashyour city or surrounding townsmdashand when youtravel a few states away or to the other side of the country you willhave to pay extra per minute to make and receive wireless calls

If you try to use your phone outside of the United States thechances are that it probably will not workThere are a few exceptionsto that rule based on three factors

The country that you are in The service provider that you have

The type of phone that you use

The types of services and wireless phones you can use outside ofthe United States is presented later in the chapter

What Is RoamingWhen you use your phone outside of your local calling area (as defined byyour service provider) you are roaming on another wireless providerrsquos net-workAirtime minutes used when roaming are generally not part of yourbasic calling plan Check your service providerrsquos plan details to determinewhen you are roaming and how you are charged for these calls (seeChapters 8 and 9 for more on service providers and service areas)

On the display screen of most digital phones a symbol will indicatewhen you are roamingThe symbol will vary from phone to phone but

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Traveling Your Domestic and International Roaming Options bull Chapter 10 161

typically will be ROAM Extended Area R or some other indicatorthat is different than when you are in your home area

Roaming was one of the most challenging issues the cellular phoneindustry faced in the early daysThe goal was simple a phone that couldbe used anywhere in the United States or the world where a compatiblenetwork is availableThe difficult part is getting various systems to com-municate and pass routing and billing information to each other

When the initial cellular carriers built their networks they enabledwireless phones from other networks to operate on their network onlyafter dialing a special roamer port toll-free number prior to dialing thephone number you wanted to call So in order to use your Dallas-basedphone in San Francisco you would need to look up the roamernumber dial it listen for another dial tone and then dial the complete11-digit phone number for whom you wanted to callAnd your billmay not reflect the charges for your call for a couple monthsThe chal-lenge of making the ability to roam seamless and keep the billingsimple did not happen until years after the cellular carriers launchedtheir serviceThe fees associated with roaming included a high daily ormonthly fee and a high per-minute fee which varied by location

Domestic Roaming OptionsVirtually every service provider offers domestic roaming options regard-less of which service plan you select (Go to wwwGetConnectedcomfor a comprehensive listing of plans available in your area) Howeverthere are always exceptions to the rule For example Cricket does notoffer roaming service Once you are outside of their coverage area thereis no serviceAnother example is Nextel who offers service on theirnetwork across the United States and around the world however youcannot use their phones where they do not have coverageThis has todo with the type of network their phones work onmdashthe newer digitalnetworks are not as widely available as analog networks which are thedefault networks for many who travel outside their areasThis is a goodthing to keep in mind as you research your roaming options

When you are using your phone outside of your home area youwill most likely not even notice that you are roaming unless you see aroaming symbol on your phone as mentioned previouslyThe soundquality usually remains the same as when you are using your phonefrom your local calling area In some isolated areas in the country your

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162 Chapter 10 bull Traveling Your Domestic and International Roaming Options

wireless carrier may not have an agreement with whoever the local car-rier is to allow seamless roaming calls and you may end up being con-nected to a roaming call serviceThese services usually start off with amessage like ldquoThank you for calling Wireless ExpressWe are happy toplace your wireless call for $195 per minute Please enter your creditcard number nowrdquoAt this point you have to decide if this call is reallyimportant enough to pay $195 per minute for Sometimes it is worththe extra per-minute fee especially in emergency situations when youreally need to get a call through

As with any other calling feature prices and options for domesticroaming vary by where you live and which service provider youchoose If you are the type of person that travels within the UnitedStates quite often you should look for a plan that offers the following

Coverage with no roaming costs in the cities and towns fromwhich you will be making your calls

Low roaming costs per minute with roaming coverage in allthe areas to which you will travel

A service that will work when outside your home area at alltimes Some new wireless services offer unlimited local callingfor a flat fee per month but do not offer the ability to roamoutside of your local area

The following sections offer some additional details for the top sellingservice providers and some of their roaming options to give you an idea ofwhat they offer Refer to Chapter 9ldquoService Providers and Service Areasrdquofor a listing of service providers and their domestic coverage maps

ATampT Wireless ATampT Digital One Rate PlansThese plans are great for frequent travelers

No roaming feesmdashyou can be on anywhere in the UnitedStates where digital service is available

There are no additional domestic long distance charges forcalls made to anywhere in the United States from anywhere inthe United States

A digital multi-network phone is required

Total minutes included vary from 450 to 2000 minutes permonth

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Refer to Chapter 9 for more information on wireless service plansor visit the ATampT Digital Wireless Web site at wwwattwscom

Sprint PCS Real Nationwide Long DistanceSprint PCS plans have consistently added more customers per quarterthan any wireless carrier in the United StatesThey are great forsomeone that travels around the country and needs coverage in majormetropolitan cities and their surrounding towns Sprint PCS currentlycovers over 300 metropolitan areas across the United States Featuresinclude the following

Sprint PCS plans work in any Sprint PCS coverage areaacross the countryThis means on any plan you can call toanywhere in the United States from your mobile phone andyou can call from any city in the United States that SprintPCS has covered

Nationwide long distance is included when calling from theSprint PCS network

Roaming is not included when off of the Sprint PCS net-work but no roaming fees apply when you are on their net-work anywhere in the United States

Roaming is $039 per minute outside Sprintrsquos network withinyour home area and $069 per minute outside Sprintrsquos net-work outside of your home area

Included minutes vary from 40 to 3000 minutes per month

Refer to Chapter 9 for more information on Wireless Service Plansor visit the Sprint PCS Web site at wwwsprintpcscom

Verizon Wireless National SingleRateSM

Verizon offers national plans (SingleRate) that are very similar in struc-ture to the ATampT Digital One Rate plans

Verizon offers the largest coverage area in the United Statesand is the largest wireless carrier with the most customersYoucan call from anywhere there is digital or analog service how-ever a tri-mode phone is required in order to get full servicewith the Verizon Wireless national plans

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164 Chapter 10 bull Traveling Your Domestic and International Roaming Options

Nationwide long distance is includedmdashcall to anywhere inthe United States from anywhere in the United States

Nationwide roaming is includedmdashwith a tri-mode phonecustomers can call from anywhere in the United States thatanalog or digital service is available

Included minutes vary from 150 to 3000 minutes per month

Refer to Chapter 9 for more information on Wireless Service Plansor visit the Web site at wwwverizonwirelesscom

International Roaming Options Now that you know what to look for in order to make calls across theUnited States what about taking your wireless phone outside of theUS This brings us to international roaming which is quite bit morecomplicated than domestic roaming

The challenge that was overcome to allow seamless roamingacross the United States was simple in comparison to the ability totake your phone with you around the worldThe United States wire-less carriers all operate on the same frequencies as licensed by theFCCmdasheither the cellular or 800 MHz frequencies or the PCS or1900 MHz frequenciesmdashbut they do not operate using the same dig-ital technologies So where your phone will work across the countryis dependent on the network that your phone usesmdashCDMA GSMor TDMA In many areas of the world the type of network is not theproblem since the GSM standard is the primary technology for deliv-ering cellular service to people in foreign countries However theGSM frequency used for wireless phones internationally differs fromthe frequencies on which GSM operates within the United StatesThe European frequency is at 900 MHz but the US GSM fre-quency is at 1900 MHz Even GSM carriers in the United States likeVoiceStream have trouble operating in Europe unless the customerbuys a phone that works on both the US frequency and theEuropean frequencyThe customer will be able to use that phoneonly in specific parts of the world For instance South Americaworks primarily on TDMA and many other areas use CDMA (seeldquoGuide to International Carriersrdquo later in this chapter)

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The basics of using your wireless phone around the world are thefollowing

The phone must operate on the network where you plan ontraveling

Expect to be charged extra for calls made and received whileabroad

Some international offers require a different phone than theone you use in the United States which you typically lease

When you use your phone in other countries your level ofservice may not be what you have come to expect in theUnited States with instant connections and simple dialingyou may need to dial additional numbers and call throughoperators when you need to make calls

Per minute fees vary by country and service provider Fees could vary depending on whom you callYou may be

charged one fee for placing calls to another cellular phoneand be charged a different fee for placing calls to traditionallandline phones

The countries where you will be able to use your interna-tional wireless phone will vary greatly from wireless carrier towireless carriermdashcheck the details of the international plansfor each wireless carrier

Many US-based service providers offer international roaming(including NextelVoiceStreamWorldCell and ATampT Wireless whichare all discussed next) If you are looking specifically for a wireless planwith international roaming options you may be limited to specificplans or need to have the international calling plan added to your reg-ular service plan at an additional per month fee

Nextel WorldwideSM

Nextel offers a wireless phone the Motorola i2000plus which worksanywhere in the world where Nextel has a working network (currentlyover 80 countries) For more information you should visit their Web siteat wwwnextelcomphone_servicesworldwideNWWservicesshtmlYou do not have to have a separate phone a different phone number or

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166 Chapter 10 bull Traveling Your Domestic and International Roaming Options

a different billThere are additional charges to use your phone over-seasmdasha specified flat rate per minute based on the country you are inAnyone trying to reach you can just dial your wireless phone numberand your phone will ring wherever you are in the world on Nextelrsquosnetwork making this one of the simplest international offers

ATampT WorldConnectreg ServiceATampT Wireless (wwwattwirelesscom) offers a program called ATampTWorldConnect that lets you use your existing wireless phone accountand phone number in many countries around the world but not yourwireless phoneATampT will lease you a GSM phone which will be pro-grammed to receive calls from people dialing your regular wirelessphone numberThe charges show up on your monthly billThis serviceis available in many countries across EuropeAsiaAfricaAustralia LatinAmerica and the Middle EastThe ability to use your existing phonenumber and pay for the international use on your normal wireless billallows you to change few things before traveling abroad

VoiceStreamVoiceStreamrsquos (wwwvoicestreamcom) network uses the GSM standardwhich is the most prevalent standard around the world If you buy awireless phone from VoiceStream that is capable of operating on theGSM frequency in other countries as well as in the United States forexample the tri-mode Ericsson World Phone then you can use thesame phone here and in many places around the world If you are acurrent VoiceStream customer you can also rent a tri-mode phone foryour international travels if you do not have oneThe calling patternsmay change from country to country and the rate will be based onwhere in the world you are but the charges will all show up on yourregular bill and you do not need to have a separate phoneVoiceStreamhas recently merged with Germanyrsquos Duetsche Telecom which willprove to increase the global roaming capabilities for anyone travelingbetween here and there

WorldCellThere are some companies that have created partnerships with wirelesscarriers around the world and will rent or sell you a phone that will

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Traveling Your Domestic and International Roaming Options bull Chapter 10 167

work in over 100 countriesThese services are available for weekly ormonthly use and are available for ordering right over the Web or thephone

WorldCell (wwwworldcellcom) offers many types of phones thatwill work around the globe and lists the prices for calls from manycountries as roughly between $1 and $3 per minuteAs with the otherinternational roaming options the typical user will be a business personwho needs to be in touch wherever he or she is or a vacationer whowants the security he or she enjoys at home with a wireless phone inthe glove boxWorldCell service is a great way to make sure you are intouch while globetrotting

Guide to International Wireless CarriersTable 101 shows 20 of the top countries in the world for wireless usebased on number of customersThe wireless carriers in the countriesand the type of network they operate are listed next to the countryThenetwork standards that each country offers will dictate if an interna-tional phone from the United States will work in that country

NOTE

This is a partial list so check with the US wireless carrier for a listof countries where their international offers work before you makeplans to travel with your wireless phone

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168 Chapter 10 bull Traveling Your Domestic and International Roaming Options

Table 101 The GetConnectedcom Guide to the Top 20 Countriesfor Wireless Use

Country Wireless Carrier(s) Wireless Network(s)

Argentina CTI MovilPCS Mobicom AMPS CDMA TDMABellSouth International Personal Telefonica Unifon

Australia Cable amp Wireless Optus Hutchison AMPS CDMA GSMTelecommunications OneTel Telstra Vodafone Australia

Brazil Too many wireless carriers to list CDMA TDMA

Canada Rogers ATampT Wireless Bell Mobility AMPS CDMA GSM Microcell Telus TDMA

China China Mobile China Unicom AMPS CDMA GSMTACS

France Bouygues Telecom France GSM NMT RCTelecom Mobiles SFR Orange

Germany Duetsche Telecom Mobile E-Plus GSMMobilfunk Mannesmann Mobilfunk Viag Interkom

Italy Blu Omnitel Pronto Italia TIM GSM TACSWind Telecom

Japan Astel Group DDI Pocket Telephone CDMA PDC PHS Group J-Phone NTT DoCoMo TACS

Mexico Iusacell Pegaos Portatel del AMPS CDMA GSM Surestes Telcel Unefon Baja TDMACellular Mexicana Cedetel Movitel del Noroeste Norcel

Netherlands Ben Nederland Dutchtone KPN GSM NMTMobile Libertel-Vodafone Telfort Mobile

Portugal Optimus Telecel TMN C-450 GSM

South Africa MTN Vodacom GSM

South Korea KT Mcom KTF LG Telecom Shinsegi AMPS CDMATelecom SK Telecom

Spain Airtel Amena Telefonica Moviles GSM TACS

Sweden Comviq Europolitan Telia Mobile GSM NMT

Taiwan Chungwa Telecom Far EasTone AMPS GSMTelecom KG Telecom Mobitai Communications Taiwan Cellular TransAsia Telecom

Turkey Aria Telsim Turkcell GSM NMT

United BT Cellnet One2One Orange GSM TACSKingdom Vodafone

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SummaryRoaming per-minute fees can be pricey (typically $035 to $1 perminute plus long distance charges in the United States and up to $3+ per minute internationally) If you plan on making a significantnumber of calls to your family back in New York while on yourmonth-long trip to London and you have a domestic wireless planbe prepared for a big bill that month and you may have to carry adifferent wireless phone than the one you use at home As wirelessservice becomes more and more popular across the globe interna-tional calling and roaming will become more available and lessexpensiveYou can make calls from almost anywhere in the worldusing a satellite phone but the cost of the phone (up to $1500) andthe calls per minute (approximately $2) may not make it the bestoption for you

Quick ReferencesWhat Is Roaming

Roaming is the ability to use your wireless phone beyondyour home area

Additional fees will apply if you do not sign up for a plan thatincludes national roaming

Some networks allow national roaming without roaming feesonly on the wireless carrierrsquos network others allow no-feeroaming anywhere you can get a signal

Domestic Roaming Options

ATampT Wireless provides a large coverage area which equalsminimal roaming fees

Sprint PCS covers most major metropolitan areas in thecountry but roaming fees apply when on analog networks

Verizon Wireless provides the most coverage of any wirelesscarrier and national rate plans that cover almost everywhere

Traveling Your Domestic and International Roaming Options bull Chapter 10 169

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International Roaming Options

Nextelrsquos i2000 phone can be used domestically or internation-ally

With ATampT Wireless WorldConnect you can keep yournumber and your account and get a GSM phone

With VoiceStream you can purchase a tri-mode world phoneso you can call your friends and families while travelingthroughout much of the world

With WorldCell you can lease a phone for the time you needto use it while abroad

Guide to International Wireless Carriers

From Argentina to the UK wireless is booming around theworld

170 Chapter 10 bull Traveling Your Domestic and International Roaming Options

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UnderstandingSpecial Deals andPromotions

Quick References in this chapter

Types of Promotions

Helpful Hints

Summary

Quick References

171

Chapter 11

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172 Chapter 11 bull Understanding Special Deals and Promotions

IntroductionThere are many types of promotions to look for when signing up forwireless servicemdashnot just one-time freebies that you get for signing upfor a new service planWireless carriers offer rebates service creditsmore minutes free advanced services free accessories and additionalincentives for signing longer contractsThese promotional offers can becombined with offers from the wireless phone manufacturers and offersfrom the retailer Finding the right promotion can significantly changethe value of a plan over the length of a contract

What about the fine print Every promotion has fine print and wire-less promotions are no exceptionThe promotions always have expirationdatesThey are available only on some plans or certain planphone com-binationsThey give you free features that work only with advancedphonesThe additional minutes may all be during off-peak hours whenyou are more likely to be sleeping than using your phone

How do you sort through it all Relax sit back and read throughthe following tips and tricks from veteran wireless phone researchers

PROMOTIONS AT GETCONNECTEDCOM

All of the promotions you will see on the home page and throughoutthe site are promotions that are currently available throughwwwGetConnectedcom If you click on any of the promotions it willlead you to the plan(s) that are eligible for that promotion

Types of PromotionsFirst you want to determine the types of promotions that are beingoffered to you to by the service providers to see which ones may makeyour wireless service cost less and which ones you will not need or willnot useThe following types are the most common but creative mar-keting teams are always working on new ones

Service CreditsService credits are similar to rebates but the dollar amount is creditedautomatically to your bill Sometimes the service credits are spread outover a certain length of time to ensure that you stay with the service

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Understanding Special Deals and Promotions bull Chapter 11 173

Because service credits are applied automatically to your bill servicecredits are more valuable to you than rebates as they require no efforton your part to redeem from the service provider

RebatesRebates range in dollar value but they have one thing in commonYouhave to send in the required information (receipts wireless phonenumber etc) to get them Many rebates also have length-of-servicerestrictions that require you to have your service activated for a certainnumber of days or months before you can send it in Rebates are a greatway to get you to buy but they should be only a part of your decisionespecially if you are not certain that you will get around to sending it inAnd donrsquot forget to send in the rebate or the value for you goes to zero

More Minutes ldquoSign Now and Get 1000 More Minutesrdquo This could be a great valuemdashbut then again maybe notThere aremany questions to answer before you can decide

Is it 1000 minutes each month or 1000 minutes over a one-year contract

Are the 1000 minutes anytime minutes or just night andweekend minutes

Are the 1000 minutes only in your local coverage area or any-where on the network

Are long distance calls included

Are incoming calls included

After you know the answers to all of those questions you candecide if a free minute promotion is important to you or not

Free Advanced Services ldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo Are you already planning on buying the more expensive phone that sup-ports this service If so then this is a great deal for you If not then thispromotion doesnrsquot mean anything to you Other advanced services thatare promoted this way include Wireless Internet access or text messaging

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174 Chapter 11 bull Understanding Special Deals and Promotions

Contract Length-Based Incentives ldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo These types of promotions offer a variety of incentives but they allhave one thing in common you have to sign a one- or two-year con-tract to get them First you have to decide if you are willing tocommit to a single service provider for a year or more If you arenrsquotwilling to sign a long-term agreement then you should stop looking atthese promotions If signing a service agreement of an extended periodof time is not a problem for you then you should examine the detailsof what the service provider is actually offering youThe mostcommon incentives are free standard features such as long distancemobile-to-mobile calling minutes or additional rebates If you weregoing to choose one of these options anyway then this could be agreat deal for you

Free Accessories ldquoSign Up Now and Get a Free Headset KitrdquoThese types of promotions offer you a tangible incentive but make sureyou know the real value of what you are getting Many headsets can bebought for prices as low as $999 if you shop around Is the serviceprovider offering you a free rapid charger All phones come with a bat-tery charger otherwise how would you be able to keep using itEveryone loves free stuff but view these types of promotion as gravyafter you have decided what service plan and phone you really need

COMBINING PROMOTIONS

Q Can I get more than one promotionA Absolutely Unless the promotion says ldquonot available with otheroffersrdquo it can be combined with other promotions for which theplan or phone qualifies

Q Why donrsquot they just make it all one big offer A Frequently the offers are from different sources one fromthe wireless carrier one from the phone manufacturer and onefrom the retailer Also different types of promotions may berunning over different time periods

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Understanding Special Deals and Promotions bull Chapter 11 175

Helpful HintsReading the fine print is key for all promotionsWireless carriers usepromotions to sell more of a certain type of plan or more of a certaintype of phoneYou need to know what the restrictions on the promo-tion are so that you can make sure your service plan choice qualifies forthe promotion in question Otherwise you could be disappointed onceyou get your first bill

Limited Time OfferYour wireless account will most likely need to be activated prior to theexpiration date not just ordered in order for you to qualify for the pro-motion If you waited until the last minute and something holds upyour order you could lose out on the promotion

Plan RestrictionsPlan restrictions refer to promotions that are valid only on plans with a certain monthly fee level and aboveThe promotion may befurther restricted to only local or only regional plans Sometimes it isjust as important to understand what the restrictions on the promo-tion are to truly understand what the promotional offer means to theconsumer

Phone RestrictionsSome promotions are valid only if you buy a particular name brand ormodel phone with a service plan within a certain price range Or thepromotion may be for a service that is supported only on certainphonesThis is usually the case with features that are supported onadvanced phones only

MinutesHow many minutes are too many If you could talk for 24 hoursstraight you could use up 1440 minutes Unless you are a teenagerthatrsquos almost impossible More conservatively if you talked for six hoursevery weekend in a month you would use up 1440 minutes Beforeyou get overly impressed by the number of free minutes that you areentitled to with the special offer do the math

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176 Chapter 11 bull Understanding Special Deals and Promotions

The restrictions on the minutes are also important to check Unlessthe minutes fit into your already determined usage times and patternsthey wonrsquot be valuable to you

Services Yoursquoll Never UseCanrsquot pass up free long distance Think again If you donrsquot call anyoneoutside of your metro area you wonrsquot get a lot of value Free mobile-to-mobile minutes Are your local friends on the same network If nottry another promotion Free Wireless Internet service Is your phonecompatible Have you tried it out to see if the usability will work foryou The Internet service has been available for several years but if youarenrsquot comfortable with the limitations you wonrsquot use it

wwwgetconnectedcom

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SummaryPromotions are geared to get you to buyThey are supposed to looklike great deals and great values and sometimes they are Servicecredits and rebates are guaranteed great values Depending on how youplan to use your phone a promotion can increase the overall value ofyour new plan More minute promotions are like a free upgrade if themore minutes fit your already determined usage patterns Contractlength incentives are great deals as long as you arenrsquot planning onmoving out of town next month If you have already decided that youneed certain features or accessories then these types of promotionswill be helpful to you

The important thing to remember is that you should put your basicneeds before the promotions that make your heart raceThink of pro-motions as extra values rather than as the main reason you are buyingAplan that meets your everyday needs will save you more money thanfree stuff that you never use

Quick References

Types of Promotions

Money Back Service credits and rebates put the cash back inyour pocket

Free Services Getting a little something extra for nothing isalways enticing but make sure it is something that you want

Free Products Shop around to find out the real value of theproduct being offered

Helpful Hints

Read the fine print

Check the expiration dates

Make sure it is a feature or service that fits in with yourplanned usage patterns and works with your phone choice

Understanding Special Deals and Promotions bull Chapter 11 177

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165_cell_C11qk 111201 221 PM Page 178

Looking Ahead

Part IV

165_cell_C12qk 111201 222 PM Page 179

165_cell_C12qk 111201 222 PM Page 180

Frequently AskedQuestions

Frequently Asked Questions about Phones

Frequently Asked Questions about ServiceRates and Plans

More Frequently Asked Questions

181

Chapter 12

165_cell_C12qk 111201 222 PM Page 181

182 Chapter 12 bull Frequently Asked Questions

IntroductionEverybody has questionsWersquoll give you the low down on some of themost frequently asked questions that our customer care experts answerdailyThen you can be the expert

Frequently Asked Questions about PhonesWhen you look at the hundreds of phones that are on the markettoday you are going to have questions about themThe previous chap-ters gave an overview of the basics and differences Here we will listsome of the most common questions with the short answers

What are the differences between analog and digital phones

Analog phones operate by sending and receiving signals in acontinuous sound wave digital phones send and receive mes-sages by converting sounds and voices into numeric code

Analog phones generally are less expensive than digitalphones but the service is usually more costly

Analog phones have shorter talk and standby times than dig-ital phones

Analog phones offer more complete coverage in rural areas Digital phones offer better voice quality Digital phones have a longer battery life Many digital phones also work on analog networks

For more information on this topic please refer to Chapter 2

What is the difference between PCS and cellular

Phones that operate on a PCS system (personal communica-tions service) use digital technology and offer advanced fea-tures like caller ID

Cellular phones can use either digital or analog technologyor both

For more information on this topic please refer to Chapter 3

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What is Third Generation The Third Generation (3G) mobile devices and services are the nextwave 3G will provide the capacity for online real-time transfer ofinformation regardless of time and place For example you will be ableto send images or participate in live video conferencing by using your3G mobile communications device

For more information on this topic please refer to Chapter 13

What is a dual-band phoneA dual-band phone is a PCS phone (digital) that can operate on analogcellular networks when it is out of range of PCS network antennas

For more information on this topic please refer to Chapter 6

What battery has the longest life NiMH or Li-IonLithium-ion (Li-Ion) batteries tend to offer the longest talk times andstandby times in a lightweight packagemdashand tend to be the mostexpensive Nickel Metal Hydride (NiMH) batteries are the reliablestandard that offer average talk times (2 to 5 hours) and standby times(24 to 48 hours)

For more information on this topic please refer to Chapter 7

What is the difference between talk time and standby time Talk time is the amount of time you spend conversing on your wire-less phone either making outgoing calls or receiving incoming callsStandby time is the amount of time that you have your phone on butare not actually talking on itYou do not have three hours of talk timeand thirty hours of standby time on one battery you have either threehours maximum to talk or thirty hours maximum to be on standby

For more information on this topic please refer to Chapter 8

Frequently Asked Questions aboutService Rates and PlansEven after you know all about the different rate plans services optionsand features you may still have a few questions that you want clarifiedIf this is the case you are not alone

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184 Chapter 12 bull Frequently Asked Questions

Why is the quality of my wireless servicesometimes inconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) causing service interference

For more information on this topic please refer to Chapter 9

Which wireless carrier has the best signal strengthIt dependsAs mentioned earlier the quality of your service will dependon where you live work and playYour best resources for this questionare your friends and familyThey can tell you first hand what theirexperience with a network in your area has been

What is roamingWhen you use your phone outside of your local calling area (asdefined by your wireless carrier) you are roaming on another wire-less carrierrsquos network Airtime minutes used when roaming are gener-ally not part of your basic calling plan Check your wireless carrierrsquosplan details and coverage maps to determine when you are roamingand how you are charged for these calls Most wireless carriers alsosend an indicator to your screen display to tell you when you areroaming

For more information on this topic please refer to Chapter 10

If it is called a nationwide plan then why are there roaming chargesNationwide plans tend to have no roaming charges if you are in yourwireless carrierrsquos network area If you wander over to another wirelesscarrierrsquos network then you may incur roaming charges

Although many of the nationwide wireless carriers have extensivephysical networks built they donrsquot have every square inch of the UnitedStates covered So you could have a nationwide plan based in New YorkCity and when you travel to Dallas San Francisco and Des Moines youmay have no roaming chargesThen when you take a day trip to ruralPennsylvania you wind up with roaming charges Itrsquos not how far awayyou go but exactly where you go

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Frequently Asked Questions bull Chapter 12 185

What plans do not charge for roamingFind the plan that covers the areas in which you travel and you will beall set If you are trying to find a plan that has absolutely no roamingcharges ever then look for a service plan that will work with phonesthat can work on digital and analog networks and which states thatthere are no roaming fees on any network

How do I know which mode my phone is inYour phone display will have an indicator or symbol to show if you arein a digital or analog mode

For more information on this topic please refer to Chapter 10

What do peak and off-peak hours indicatePeak hours refer to the hours of highest wireless phone usageTypicallypeak minutes are billed at a service planrsquos highest rate Conversely off-peak hours refer to the hours of the lowest wireless phone usage andare billed at lower rates

Peak and off-peak times vary significantly by wireless carrier Checkthe details to know for sure Peak hours typically are between the hoursof 7 AM and 7 PM Monday through Friday Off-peak hours includethe weekends some holidays and the hours from 7 PM to 7 AM duringthe week

For more information on this topic please refer to Chapter 8

How do service providers count anytime minutes versus evening and weekend minutesIf you call during peak times you will be using your anytime minutes Ifyou call during off-peak times you will be using your evening andweekend minutes If you call during peak times and talk straight throughto off-peak times the minutes you talk during peak time are countedtoward your anytime minutes and the minutes you talk during off-peaktime automatically switch over to your evening and weekend minutes

Do I get charged when people call meYesYou are billed for the amount of airtime minutes that you useregardless if the call is incoming or outgoing However some serviceproviders have a feature that offers a free first minute of incoming calls

For more information on this topic please refer to Chapter 8

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186 Chapter 12 bull Frequently Asked Questions

Does it use up my minutes when I call other wireless phonesSometimes Some service providers also offer a mobile-to-mobile fea-ture for a monthly feeThis nice benefit allows you free local calls toother users of your service providerrsquos wireless phone service If you calla wireless phone on another network you will be charged the samenumber of minutes as if you called a regular phone number

When I call my voice mail am I using my minutesIt depends on the wireless carrier and the planWhen you call toretrieve your voice mail messages you may be charged airtime minutesYou will need to read the fine print or call customer service to verifythis on a carrier-by-carrier and plan-by-plan basis

For more information on this topic please refer to Chapter 8

What is considered a long distance callA wireless call is considered to be long distance if it is placed to anumber outside of your local calling area (which is defined by your ser-vice provider) Make sure yoursquore familiar with the boundaries of yourservice providerrsquos coverage map and local calling area

For more information on this topic please refer to Chapter 9

Are toll free number calls freeNoYou will not be charged a long distance charge to call a toll freenumber however you will be charged airtime for the minutes you areusing your phone to call the toll free number

What is the farthest I can call from my wireless phoneYou can call any phone number around the world with some wirelesscarriers but many restrict international calling Read the details of theservice plan to see if international calling is allowed at all or if there isan extra monthly fee to allow it

Can all cellular phones be used worldwide NoTo be able to place a call while you are outside the United Statesyou must have a wireless phone that is designed for use on the network

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Frequently Asked Questions bull Chapter 12 187

in the country where you will be traveling Most countries have someform of wireless phone service but the phone that you use in a countrymust be compatible with the prevalent technology in that country Forexample GSM (Global System for Mobile Communication) is mostcommonly used in Europe and some phones sold in the United Statescan work on the European network

For more information on this topic please refer to Chapter 10

More Frequently Asked Questions Still have some questions left The answers are in here somewhere

Can I just keep the phone I have and change plansWe recommend buying a phone at the same time you buy your plan tobe sure that your phone is technologically compatible with your planFor example if you currently have an analog phone but you switch to adigital calling plan your analog phone will be uselessAlso the phonemust be programmed for a specific wireless provider So if you switchwireless providers your previous phone will not work

For more information on this topic please refer to Chapter 8

Can I change my service plan at any timeIf you purchased your current phone in the past year and you wantto switch to a different plan that your current wireless carrier isoffering you should be able to do that by contacting your wirelesscarrier directlyThere may be additional fees depending on the wireless carrier

For more information on this topic please refer to Chapter 8

Can I keep my phone number if I move or switch wireless carriersNoWhen you move or switch wireless carriers you will receive a newphone numberThe exception would be if you keep the same wirelesscarrier and move within the same area codemdashthen you may be able tokeep the same number

For more information on this topic please refer to Chapter 8

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188 Chapter 12 bull Frequently Asked Questions

If I donrsquot like my phone number can I change itYes If you do not like your assigned phone number you can call yourwireless carrier and ask for a new phone numberThere may be a feecharged for this service depending on the wireless carrier

For more information on this topic please refer to Chapter 8

Do I have to sign a contractUsually but not alwaysAlthough most wireless carriers have a standardone-year contract length there are wireless carriers who still havemonth-to-month services availableThere may be an additionalmonthly charge if you do not sign a one-year contract On the otherside there are frequently incentives (promotions and additional services)if you are willing to sign up for a two-year contract

For more information on this topic please refer to Chapter 8

Why do I need a credit card to buy a phoneIf you want the convenience of purchasing online (or by phone) youwill need a credit card because computers donrsquot take cash If you donrsquothave a credit card but you are over 18 and donrsquot have bad credit thenyou can usually go to a retail store with two forms of ID and get set up

For more information on this topic please refer to Chapter 8

Are rebates for phones instant or mail-inIt depends on the promotion Most rebates do need to be mailed in bya certain date to get the credit or checkWireless carriers try to distin-guish between types of rebates by highlighting immediate credit pro-motions as instant service credits or instant rebates

For more information on this topic please refer to Chapter 11

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The Future ofWirelessCommunications

Quick References in this chapter

As Use Increases Prices Fall

What to Consider before Throwing AwayYour Home Phone

Wireless as the Only CommunicationsNetwork

Combining All Your Devices

3GmdashThe Third Generation of Wireless

Summary

Quick References

189

Chapter 13

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190 Chapter 13 bull The Future of Wireless Communications

IntroductionMarket analysts estimate the number of mobile phone users worldwide atjust fewer than 500 million and projections place that number at around125 billion within the next five years In the United States alone thenumber of wireless customers is well over 110 million People are alsostarting to dispose of their home phones in favor of wireless phones

These staggering numbers can mean only one thing wireless net-works are destined to rival the traditional phone services that Ma Bellhas been maintaining since before the turn of the centuryAnnoyingno-signal messages will go the way of the switchboard operatorRoaming will cease to have anything to do with complex billing issuesand everyonemdashyou me that guy who thinks wireless phones are thedownfall of society and culturemdashwill carry a wireless phone

The remaining hurdles for everyone to forsake their home phonesin favor of wireless are reliability coverage features and cost Cost isbecoming less and less an issue as wireless phones and services arebecoming more affordable and comparable to home phones Coverageareas for wireless services in residential areas are getting better in bothservice areas and quality of service however coverage is still an issue formany individuals in overly remote or rural locationsThe reliability ofwireless service is increasing as coverage areas are increasing and thefeatures available on wireless phones are rivaling those available on yourhome phone

As Use Increases Prices FallThe cost of an average wireless minute continues to drop bringing itcloser to the cost of an average minute of use from your home phonebut with the additional features being offered to consumers the averagemonthly wireless bill may soon increaseAs these per minute prices getcloser together more and more people will abandon their home phonesaltogether and go purely wirelessToday according to the Yankee Groupthe leading telecommunications industry analysts approximately 2 to 4percent of people polled say they are using only wireless phonesThatnumber is a 100 percent increase from last year and is expected to con-tinue to grow exponentially year

Average monthly wireless bills are approximately $40 but thatnumber varies greatly between the wireless carriersWireless carrierslike Nextel who promote directly to business users have the highest

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The Future of Wireless Communications bull Chapter 13 191

average monthly service fee around $70Wireless carriers who have ahigh percentage of prepaid wireless users have lower average monthlyservice fees which could run anywhere from $20 to $30As wirelesscarriers start to add more and more minutes to their rate plans theaverage cost per minute of use will continue to fall and the $30 you payfor your home phone will be an expense you can easily replace with a$30 monthly service fee for a phone that you can take anywhere

The average monthly mobile bill has decreased between 7 and 10 per-cent per year for the past decade making mobile phones an increasinglypractical investmentAs that trend continues it begs to ask the questionldquoWhy bother owning two phones at allrdquo In many instances owning amobile phone has become more economical than owning only a landline

However the trend of lower average per-minute costs for wirelesshas not escaped notice of the wireless carriers who are adding new fea-tures to their wireless services and charging customers extra to usethem thereby trying to increase the revenue that the wireless carrierssee on a monthly basis So if you go totally wireless and want to sende-mails from your phone you will pay extra for that which only makessensemdashadded features for added cost

What to Consider before ThrowingAway Your Home PhoneBefore becoming the savvy unencumbered and entirely mobile indi-vidual that you aspire to be consider the following

Clarity Donrsquot toss out your big button classic until you arecomfortable that wireless service will function normallythroughout your homeTry a call from the bedroom with thedoor closed check your voice mail from the basement sit inyour closet Even give it a try from the bathroomTherersquosnothing worse than missing a call while brushing your teeth

Internet Access Despite the busy signal or instant voicemail that tells friends and family they have been forsaken forthe wonders of the Web dial-up access is still the cheapest andsimplest game in town So unless you are ready to lay down afew bucks for alternate Web access like cable or a DigitalSubscriber Line (DSL) yoursquore going to be beholden to yourhome phone line for a little while longerThere are a number

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192 Chapter 13 bull The Future of Wireless Communications

of wireless Internet services out there but they are still rela-tively slow and expensive

Equipment Many phones using digital networks offeroptions like caller ID and voice mail but theyrsquore not yet asfull-featured as landlinesAlso keep in mind that mobilephone technology is developing at an intense speed so itrsquoslikely that yoursquoll be upgrading in less than a year (six to sevenmonths on average according to one telecom analyst) and at asignificant cost

Air Time Do you talk a lot If yoursquore a phone junkie itdoesnrsquot matter if you call local or long distancemdashyoursquoll usemost service providersrsquo free minutes plans in a matter of daysAnd thatrsquos when things get expensive

Dead Battery Barring a compulsive urge to save energy atall costs yoursquore going to end up with a dead battery at somepoint

Wireless as the OnlyCommunications NetworkThe technology enabling you to dispense of your home phone is onlygoing to improve In developing countries with little or no telecommu-nications infrastructure the obvious and inexpensive solution is wirelessfor all telephone communicationsThe signal tower has replaced thetelephone pole and airwaves have replaced the wires It is much lessexpensive to build a few towers to cover a large population of peoplefor wireless phones than it is to put up phone poles and string tele-phone cables to all houses in very remote areas

Around the world the push is on for reliable wireless service andthe resulting effect of its rapid worldwide establishment is a pent-updemand for wireless Some countries create waiting lists for wirelessphones when a network is being builtAnd the customers are happy tobe on the listmdashthey have been waiting years for a landline phone so acouple weeks to wait for a wireless phone is truly remarkable

If you opt for a satellite phone there is virtually no place in theworld where you cannot use the phoneThe problem with satellitephones is that they are still very expensive (approximately $1500 for thephone) and the service is prohibitive for most (a call will cost well over$1 per minute sometimes four or five times that much)These prices are

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The Future of Wireless Communications bull Chapter 13 193

decreasing and as with all wireless technology prices will become moremainstream if the market place responds with a need for satellite phones

Combining All Your DevicesMany people carry around multiple electronic devices to stay connectedand stay organizedmdashphone pager PDA MP3 playerThe future of wire-less is that all these devices can be thrown away and one device canreplace themWhy carry a briefcase to lug around all your digital deviceswhen you can have a single device that fits in your shirt pocket

The struggle that is evolving today is one regarding the ldquoformfactorrdquo of the all-in-one devices Do we want a PDA that works like aphone and pager or a phone that acts like a PDA Do we need a fullkeyboard on the device or will we use a regular phone keypad Shouldthe device have a microphone built in or should it have an earpiecethat pulls out from the device with a wire to use as the earpiece andmicrophone They jury is currently out with things like the formerlyvoice-less Handspring Visor PDA adding the Visor Phone module to itscompatible product list One sure sign of the push to get consumeradoption of these devices can be seen in the rapid price reductions ofthe Visor Phonemdashfrom $300 (on top of the cost of the Visor from $200to $500) to FREEmdashas long as you activate service with the wirelesscarrier On the phone with a PDA included side Kyocera has come outwith a phone that has the Palm operating system built in so you canthrow away your Palm Pilot and make calls from their 6035 modelphoneThe only problem is the price tagmdash$400 to $500

One of the last hurdles to make that all-in-one device a must-haveitem is the ability to tie into your information at work Most companiesuse an e-mail program and calendar program that sits behind a securefirewall and is next to impossible to access from the outside world witha wireless devicemdashwithout getting help from the IT departmentAndeven if you can access your e-mail you typically have to handle mul-tiple e-mail accounts with duplicate e-mails all over the place if you useyour wireless phone to read and reply or otherwise manage your e-mailThis is getting better with new applications that are being devel-oped as well as with new technology that the wireless carriers arestarting to add to their networks to help make the whole process morecustomer-friendly

So the future of wireless will see these all-in-one devices comedown in price get smaller in size and do all the things that your

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194 Chapter 13 bull The Future of Wireless Communications

desktop computer doesmdashwithout having to work with your IT depart-ment or completely reconfigure your computer

3GmdashThe Third Generation of WirelessYou may have heard about the next step for wireless phones that iscoming soonmdashThird Generation Wireless or 3G 3G is an umbrellaterm covering all the new data services that will be coming soon to yourwireless phone and networkThese services include high-speed data fore-mail and Web content downloading songs and even video confer-encingAlthough all this sounds great it will take a tremendous amountof effort and money on the wireless carriersrsquo sides to update their net-works for the increased amount of bandwidth that will be required tosend these services over the wireless network Currently many wirelesscarriers are preparing their networks for higher speed and bandwidthdata requirements Phone manufacturers are creating phones that willoffer these services In the fall of 2001 NTT DoCoMo in Japan releasedthe first ever 3G phone into the hands of their consumers includingwireless video capabilities Is 3G coming to the United States Yes but itwill take a while for it to succeed here with all the features that willdrive wireless demand and use (and revenue for the wireless carriers)

The first generation of wireless was pure voice without wiresThesecond generation was the ability to send voice and data using digitalsignals which is where the majority of wireless users are todayThereare many phones out there that can access Web sites send and receivemessages and listen to music Some wireless networks are beingupgraded to allow what is being called 25G services higher speed datathan 2G with ldquoalways-onrdquo capability instead of making the user switchfrom voice to data when they want to use one or the other Carriersare starting to prepare for 3G by moving to 25G and phone manufac-turers are preparing by making phones that can work on todayrsquos 2G and25G networks and that will be upgradeable to the 3G networks

The only question remaining for the wireless carriers and thephone manufacturers is ldquoWhat will be the 3G capability that everyonewill absolutely need and be willing to pay extra forrdquoAnd the jury isdefinitely still out on that question Maybe those lucky enough to buythe new 3G phones in Japan (costing approximately $600) will discoverthe answer to that question and tell the rest of the wireless world

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SummaryThe future of wireless is looking incredibly brightThe ability to use awireless phone as your only phone with the same reliability and clarityyou are used to for your home phone is coming soonmdashindeed it isalready here in some parts of the country New services are being addedto wireless phones with more to come all the time to make your wire-less phone the only communication device you need for voice theInternet video music and more

Quick References

As Use Increases Prices Fall

The average monthly cost for wireless use is around $40but varies from less than $20 for minimal use to over $100for heavy use

Per-minute rates continue to fall with increasingly largeincluded minutes in rate plans

Carriers are looking to extra features like wireless messagingand e-mail at extra cost to help offset the lower per-minuteprices or even to increase the monthly revenue

Only approximately 2 to 4 percent of wireless users use onlywireless and have no home phone

What to Consider before Throwing Away Your Home Phone

Consider clarity and coveragemdashmake sure you have adequatewireless service at your house

Consider other telephone line needs like Internet access faxmachines etc

Consider the need for powermdashmake sure you have extra bat-teries or a charger that allows you to talk and charge at thesame time

The Future of Wireless Communications bull Chapter 13 195

wwwgetconnectedcom

The Future of Wireless Communications bull Chapter 13 195

165_cell_C13qk 111201 227 PM Page 195

Wireless as the Only Communications Network

Wiring every home in remote areas of the world is incrediblyexpensive and nearly impossible so wireless networks can fillthe need for developing countries

Waiting lists in countries for years is not uncommon for tradi-tional telephone service so waiting lists are being created forwireless phones as soon as the first shovel of dirt is taken for anew antenna for a new wireless network

Satellite phones are available and cover virtually the entireworld but are big expensive and mostly for individuals thatmust be in touch wherever they are

Combining All Your Devices

Wireless phone pager Personal Digital Assistant MP3Playermdashit does it all but do you or will you need it

Is the best fit a phone with an added PDA or a PDA with anadded phone The debate continues

Price is still driving the decision for potential usersmdashall-in-onedevices are about $400mdash$500

3GmdashThe Third Generation of Wireless

The first generation of wireless was voice

The second generation of wireless (2G) was voice and data

The second-and-a-half generation of wireless (25G) consistsof voice data Internet content and higher speed data access

The third generation of wireless (3G) is virtually everythingyou have with a wired devicemdashvoice data Internet high-speed data video music and so on

Japan has 3G todaymdashthe rest of the world waits to see whatthey think and will join them in 2002 or beyond

196 Chapter 13 bull The Future of Wireless Communications

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196 Chapter 13 bull The Future of Wireless Communications

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Glossary ofWireless Terms

197

Appendix A

165_cell_CApxAqk 111201 228 PM Page 197

198 Appendix A bull Glossary of Wireless Terms

3G The Third Generation of wireless services thatinclude high-speed data video and music over highbandwidth access

Access Fee A monthly charge for the ability to con-nect to a wireless networkThis fee is assessed monthlywhether the phone is actually used or not

Activation Fee A fee charged by service providers toconfigure a phone to work on a carrierrsquos networkThereis usually a charge to activate your phone somewherearound the $25 mark

Advanced Mobile Phone Service The ldquotraditionalcellularrdquo phone system

Air Interface The operating system that a wirelessphone is onThese include AMPS CDMA GSM andTDMA

Airtime The amount of time customers spend talkingover their wireless networks for which they are billedThis time usually includes the time spent talking on bothincoming and outgoing calls

Alphanumeric Display A display screen on a phoneusually an LCD screen that has the ability to displayboth text and numbers

Alphanumeric Messaging The capability to displaymessages on a phone in both text and numbers

AMPS Refer to Advanced Mobile Phone Service

Analog The original cellular air interface or technologyused to transmit voice from the wireless phone to the cel-lular antenna and base stationAnalog waves are continuoussound waves that are transmitted from point to point

Antenna A device for transmitting and receiving radiosignals

Area Code A three-digit telephone number prefixassigned to a calling area

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Glossary of Wireless Terms bull Appendix A 199

Automatic Call Delivery A service feature thatallows a user to receive calls even when roaming outsideof the phonersquos home coverage area

Bandwidth The amount of data you can send througha channel Usually measured in bits-per-second (bps)The greater the bandwidth the greater the amount ofdata transmitted over a given period of time

Base Station A fixed location (such as a cellular tele-phone tower) that communicates to many mobile sta-tions (wireless phones)

Broadband A communications channel of high band-width capable of transmitting a relatively large amountof data over a given period of time

Bundling Grouping various telecommunications ser-vices as a package to increase the appeal to potential cus-tomers For example a bundled package could includelong distance cellular Internet and cable services

Call Blocking A feature that allows a user to preventincoming calls from specified callers

Call Forwarding A feature that allows callers toreceive calls at another number when they know theywill be away from their phone

Call Return Usually called 69 this feature allows theuser to get the number of the last incoming call

Call Waiting A feature that allows a user to be noti-fied of another incoming call while a call is already inprogress and gives the user the ability to answer thesecond call while the first call remains on hold

Caller ID A feature that displays a callerrsquos telephonenumber andor name before the call is answered

Cancellation Fee A charge for canceling your cellularservice contract before the contract has endedThis canbe as much as $200

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200 Appendix A bull Glossary of Wireless Terms

Carrier A company that provides telecommunicationsservices Same as Service Provider

CDMA Refer to Code Division Multiple Access

Cell The geographic region that is serviced by onebase station in either analog cellular or digital networks

Cell Site The location where the wireless antenna andnetwork communications equipment is placed

Cellular The type of wireless communication that ismost familiar to mobile phones users Called cellularbecause the system uses many base stations to divide aservice area into multiple cells Cellular calls are trans-ferred from base station to base station as a user travelsfrom cell to cell

Channel A path or frequency along which a commu-nications signal is transmitted

Circuit-Switched Data Wireless data transmittedover a single channel thereby tying up a channel for theentire transmission

Code Division Multiple Access One method thedigital technologies use for wireless phone serviceCDMA encodes each call as a coded sequence across theentire frequency spectrum Each conversation is modu-lated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the fre-quency spectrum

Coverage Area The area in which you can use yourwireless service as determined by your service providerIt usually includes your service area around your homeas well as some extended service areas where can useyour service but where you may be charged long dis-tance andor roaming charges Same as Service Area

Digital A technology that transmits phone signalsacross long distances by converting voice and data intobinary codes of zeros and ones and sending it across net-

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Glossary of Wireless Terms bull Appendix A 201

works of small regions one region at a time at a certainwavelengthThese networks are also known as PersonalCommunications Service (PCS) networks a namebranded by Sprint

Dual Band A feature on some digital phones thatallows it to operate on analog networks when digital ser-vice is not available and vice versa

Dual Mode Describes a phone that works on bothanalog and digital networks

Enhanced Specialized Mobile Radio Systems thatuse digital radio transmission similar to other digitaltechnologies Spread-spectrum modes such as frequencyhopping are common One major difference from othernetworks is that in an ESMR system connectionbetween users is almost instantaneous compared withthe typical delay required to dial and set up a call in apublic cellular network

ESMR See Enhanced Specialized Mobile Radio

Extended Service Area The part of the carrierrsquos cov-erage area where you can use the network you may becharged roaming andor long distance charges however

FCC Refer to Federal CommunicationsCommission

Federal Communications Commission A USgovernment agency responsible for regulating communi-cations industries

Frequency A measure of the energy as one or morewaves per second in an electrical or light wave informa-tion signalA signalrsquos frequency is stated in either cycles-per-second or Hertz (Hz)

GHz (gigaHertz) Billions of Hertz

Global Positioning System A series of 24 geosyn-chronous satellites that continuously transmit their positionUsed in personal tracking navigation and automatic vehiclelocation technologies

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202 Appendix A bull Glossary of Wireless Terms

Global System for Mobile Communications Themain technology used by the European systems it is usedby only a small percentage of wireless carriers in theUnited States

GPS Refer to Global Positioning System

GSM Refer to Global System for MobileCommunications

Handset Any handheld device used to transmit andreceive calls from a wireless systemAlso known as a wirelessphone a cellular phone a mobile phone or a PCS phone

Hands-Free A feature for mobile phones that allowsdrivers to use their car phone without lifting or holdingthe handset to their earsAn important safety feature

Hands-Free Speakerphone A feature of some wire-less phones that allows users to talk and listen to callswithout holding the phone against their heads

Handheld Device Markup Language A languageused to create Web sites accessible to wireless devices

Hand-Off The process where a wireless call is movedfrom one tower to another while the user is travelingfrom place to place

HDML Refer to Handheld Device MarkupLanguage

Hertz A measurement of electromagnetic energyequivalent to one ldquowaverdquo or cycle per second

Home Coverage Area The part of the wireless car-rierrsquos coverage area where the rates are lowest with nolong distance or roaming fees

Hz Refer to Hertz

iDEN Refer to Integrated Digital EnhancedNetwork

Incremental Charge The method of rounding usedby wireless carriers to compute your bill Carriers usuallyround your airtime up to the next full minute although

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Glossary of Wireless Terms bull Appendix A 203

some providers round to the closest six seconds or onesecond

Integrated Digital Enhanced Network A MotorolaInc enhanced specialized mobile radio network tech-nology that combines two-way radio telephone textmessaging and data transmission into one network

Integrated Services Digital Network An advancedhigh-capacity wireline technology used for high-speeddata transfer

ISDN Refer to Integrated Services DigitalNetworking

kbps Stands for kilobytes-per-second and is used formeasuring the speed at which data is transmitted

Landline Traditional wired telephone service

LCD Refer to Liquid Crystal Display

LEO Refer to Low-Earth Orbit

Liquid Crystal Display A flat-panel screen used todisplay numbers andor characters Often found on awireless handset

LNP Refer to Local Number Portability

Low-Earth Orbit A mobile communications satellitebetween 700 and 2000 kilometers above the earth

Local Number Portability The ability of subscribersto switch local or wireless carriers and still retain thesame phone number as they can now with long distancecarriersWireless carriers were originally scheduled forLNP in 1999 but have successfully postponed this regu-lation as it will require them to spend millions of dollarsfor system upgrades

Local Calling Area The region across which the callis truly local involving no toll charges

Memory Dialing A feature that allows you to storefrequently called numbers and access them by dialingone number

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204 Appendix A bull Glossary of Wireless Terms

Message Alert A light or other indicator on a wirelessphone that notifies a user that a call has come inAuseful feature especially if the wireless subscriber hasvoice mail

Metropolitan Service Area An area defined by theUS government for use in grouping census data andother statistics MSAs include a city of at least 50000people or an urbanized area of at least 100000 peopleand the counties that include these areas Not all areas ofthe United States are in an MSAThe FCC used thesearea definitions to license cellular telephone service car-riersThere are 306 regions of the United States desig-nated as MSAs

MHz Megahertz which equals 1 million cycles persecond

Micro-Browser Software loaded onto some wirelessphones that is analogous to the Web browser you use toaccess the Internet from your home or work PC

MIN Refer to Mobile Identification Number

Mobile Identification Number The 10-digit phonenumber assigned to your cellular phone

Monthly Access Charge The monthly fee you pay tohave service from a wireless carrier

MSA Refer to Metropolitan Service Area

NAMPS Refer to Narrowband Advanced MobilePhone Service

Narrowband Advanced Mobile Phone ServiceWireless technology that incorporates some digital tech-nology to allow the system to carry about three times asmany calls as the original version of AMPS

Nationwide Long Distance Calling to anywhere inthe United States from anywhere in the United StatesAn additional per-minute fee typically is charged

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Glossary of Wireless Terms bull Appendix A 205

NiCad Refer to Nickel Cadmium Battery

Nickel Cadmium Battery The earliest form ofrechargeable battery for wireless phones

No Service Indicator A feature of wireless phonesthat tells the user that wireless service is unavailable in aparticular location Usually an LED on the handset

Off-Peak Designated times when calling rates are lowThese times are generally evenings and weekends

Packet-Switched Data Wireless data transmitted overmultiple channels thereby not tying up a channel for theentire transmission

Paging A feature of a wireless device that allowsreception of a signal or alphanumeric message

PCS Refer to Personal Communication Services

PDA Refer to Personal Digital Assistant

Personal Communications Services A two-way1900 MHz digital voice messaging and data servicedesigned as the second generation of cellular

Personal Digital Assistant A portable computingdevice capable of transmitting dataThese devices makepossible services such as paging data messaging elec-tronic mail computing facsimile date book and otherinformation handling capabilities

Peak Period(s) Any time of day as determined by awireless carrier when there are high levels of communi-cations traffic on the system

Prepaid Cellular A system allowing subscribers to payin advanced for wireless service Prepaid is generally usedfor customers with little or no credit history students orthose who want to adhere to a budget

Radio Frequency The range within radio wavesmay be transmitted from about 3 KHz to about300000 MHz

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206 Appendix A bull Glossary of Wireless Terms

RF Refer to Radio Frequency

Roadside Assistance An added feature that gives youroadside emergency help

Roaming Using your phone outside of your local ser-vice areaYou usually are charged an additional per-minutefee for this service and may also be charged an additionalmonthly roaming fee for the first use per month

Roaming Indicator The symbol on your phone thatindicates that you are outside of your home area

Roamer Port A special port or phone number usedin the early days of wireless that the user needed to dialinto in order to use the wireless phone while travelingoutside of their home area

Service Area The geographic area served by a wirelesssystem Same as Coverage Area

Service Charge The amount you pay each month toreceive wireless serviceThis amount is fixed and paidmonthly regardless of how much or how little you useyour wireless phone

Service Plan Rate or calling plan provided by a wire-less carrier Calling rates allotted minutes per month andmonthly fees vary by the service plan

Service Provider Synonymous with WirelessCarrierA company that supplies telecommunicationservices (examples include ATampT Cingular Sprint PCSVerizon)

Short Message Service The ability to send andreceive text messages on your wireless phoneWorksmuch like e-mail with a limitation to the number ofcharacters you can send and receive usually 100 to 200characters maximum

Single Band Phone A wireless phone that operates ononly one frequency for example only analog or digital

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Glossary of Wireless Terms bull Appendix A 207

Single Mode A wireless phone that operates on onlyone frequency

Slamming The unauthorized switching of a cus-tomerrsquos phone service to another carrier

Smart Phone A class of wireless phones typically usedto describe handsets with many features and often a key-boardWhat makes the phone ldquosmartrdquo is its ability tohandle data not only voice calls

SMS Refer to Short Message Service

Subscriber A cellular phone user

Standby Time The amount of time you can leaveyour phone on before you will need to recharge yourbattery

Talk Time The amount of time you can actually talkon your phone before you have to recharge your battery

TDMA Refer to Time Division Multiple Access

Termination Charges Fees that wireless telephonecompanies pay to complete calls on wireline phone net-works or vice versa

Time Division Multiple Access A method of digitalwireless communications transmission that allows a largenumber of users to access (in sequence) a single radiofrequency channel without interference by allocatingunique time slots to each user within each channel

Toll Charges Charges for placing long distance calls

Toll-Free Calling Area An area in which calls can beplaced without incurring long distance charges

Tri-Mode Phone Phones that work on three fre-quencies typically using 1900 MHz 800 MHz digital orreverting to 800 MHz analog cellular when digital is notavailableAlso these phones may have the ability to workon 900 MHz networks overseas

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208 Appendix A bull Glossary of Wireless Terms

Voice Activation A feature that allows a subscriber todial a phone by spoken commands instead of pressingthe number keys physicallyThe feature contributes toconvenience as well as safe driving

Voice Mail A system that answers phone calls andrecords incoming messages

Voice Recognition The capability for cellularphones PCs and other communications devices to beactivated or controlled by voice commands

Voice-Activated Dialing A feature that allows usersto speak words into a wireless phone to cause it to dialpreprogrammed telephone numbers without using thebuttons

WAP Refer to Wireless Application Protocol

WBMP Refer to Wireless Bitmap Images

Wireless Using the radio-frequency spectrum fortransmitting and receiving voice data and video signalsfor communications

Wireless Application Protocol A universal standardcreated to allow access to the wireless Internet

Wireless Bitmap Images The preferred file formatfor displaying images on wireless devices

Wireless Carrier A company that provides wirelesstelecommunications services Same as Service Provider

Wireless Internet An RF-based service that providesaccess to Internet e-mail andor the World Wide Web

Wireless Internet Portal Web services that let userscreate a personal Wireless Internet experience

Wireless Markup Language The language used tocreate Web sites accessible by wireless devices

WML Refer to Wireless Markup Language

WMLScript Web programming similar to JavaScriptwhich allows the wireless user to see certain Web content

wwwgetconnectedcom

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How to Use theGetConnectedcomWeb Site

209

Appendix B

165_cell_CApxBqk 111401 444 PM Page 209

210 Appendix B bull How to Use the GetConnectedcom Web Site

IntroductionThe GetConnectedcom Web site was created to provide you with awide choice of up-to-date plans that are available in your area for com-parison and purchaseWe have created a variety of online tools to helpyou determine which plan will work best for you Itrsquos like runningaround all over town and asking all your friends what they do but youcan do it all in less than 30 minutesWhether you are a first-time buyeror just looking for a better deal we can help you

Home PageWhen you go to wwwGetConnectedcom you will see our homepage (see Figure B1)We sell a variety of telecommunication servicesfrom wireless phones to high-speed Internet and long distance serviceClick Wireless

wwwgetconnectedcom

Figure B1 The GetConnectedcom Home Page

165_cell_CApxBqk 111401 444 PM Page 210

How to Use the GetConnectedcom Web Site bull Appendix B 211

Enter the ZIP code for the place you will be activating service(see Figure B2) For most people this is your home ZIP code Forsome it may be your work ZIP code If you are moving and donrsquotknow your ZIP code yet you can choose a city and a state and see theplans that are available in the city

WHY DO YOU NEED MY ZIP CODEWireless services are available only in certain areas The plans thatyou can buy are different if you live in California than if you live inFlorida When you enter your ZIP code we search through all of theplans and show you only the ones that will work where you live

Wireless Home PageAfter entering your ZIP code you will see all of the options availableto you (see Figure B3) Feel free to browse around Everyone has dif-

wwwgetconnectedcom

Figure B2 Enter Your ZIP Code

165_cell_CApxBqk 111401 444 PM Page 211

212 Appendix B bull How to Use the GetConnectedcom Web Site

ferent shopping stylesWe recommend selecting your plan your phoneand any accessories you might needAlthough we detail this shoppingprocess for you you could choose to start with a phone or a GreatDeal We will also provide some helpful hints on the tools that can helpyou make a decision

Havenrsquot Decided Which Plan Is for You Start HereGetConnectedcom offers a variety of tools to assist you in selecting theservices and phones that are right for youThese tools can help youfind exactly what yoursquore looking for online if you havenrsquot alreadydecided

wwwgetconnectedcom

Figure B3 Shopping Options for Purchasing Wireless

165_cell_CApxBqk 111401 444 PM Page 212

How to Use the GetConnectedcom Web Site bull Appendix B 213

Lifestyles If you have only a general idea of how you woulduse your cellular phone this will be the most helpful tool foryou Based on the lifestyle you select the plans you see will benarrowed down to the ones that are in that usage range

Wizard This tool is best if you have a good idea of howyou will use your phone (maybe yoursquove had one before) or ifthere are features you know you needThe more informationyou provide the more specific the plans you see will be Ifyou want to see more plans back up and deselect informationand watch your choices grow

Bill Calculator Do you happen to have your bill with youWant to make a best guess Enter your peak minutes off-peakminutes long distance minutes and roaming minutes and thecalculator will show you which plan is the most cost effectivefor youThe result set you see will list all of the plans withyour calculated monthly bill estimate sorted by least to mostexpensive

Picking a PlanClick By Plans and you will see a complete list of all of the plansavailable in your ZIP codeThis list could contain between 20 and 100different plans showing each of the wireless carrierrsquos local regional andnational plan offerings It may seem overwhelming but we have builtsome features to help you trim the list down quickly to just your rangeThen you can compare the details pick the best plan and be on yourway to choosing a phone

NOTE

Some wireless carriers that you know in your area might not showup in the listing This may be because they have been unable toprovide us with accurate information

Browsing by PlansThanks to the highly competitive market place that wireless carriersshare you have many different features on which to base your decision

wwwgetconnectedcom

165_cell_CApxBqk 111401 444 PM Page 213

214 Appendix B bull How to Use the GetConnectedcom Web Site

You can choose by monthly fee or number of minutes or wireless carrierbrand nameThe tools on this page are designed to help you select a planbased on the factors that are most important to you (see Figure B4)

Sort Buttons Click any of the sort buttons to sort theplans by the information in that column

Filters By selecting options within these filters you cannarrow down the plans to just what you want to see

Compare See a few plans that look good but you canrsquotquite tell why they are different Check the box next to theplan (up to five plans) then click the Compare button at thetop of that columnYou will be shown the detail level infor-mation for those plans side-by-side so you can pick the bestplan for you

Detailed Information To view additional information onany plan click either the plan name or the Details link

Promotional Information Click the promo icon to seeall of the promotions available with that plan

Phones Want to quickly see which phones are availablewith which plans Click the Phones link and you will see allof the phone choices available with that plan

wwwgetconnectedcom

Figure B4 Shopping by Rate Plans

165_cell_CApxBqk 111401 444 PM Page 214

How to Use the GetConnectedcom Web Site bull Appendix B 215

When you find the plan that is right for you click Add to Cart andyou will be moved seamlessly on to the next stepmdashchoosing a phone

Picking a Phone Once you click Add to Cart you will see all the phones available withthat plan Be aware that if you chose a plan because of its advanced fea-tures you will want to make sure the phone you are selecting also hasthat physical capability If you are intimidated by the price of thephone keep in mind that rebates or other promotional offers can signif-icantly reduce the cost to you

Although the number of phones from which you can select ismuch smaller than the number of plans you sorted through it can beequally intimidating if you arenrsquot exactly sure what you wantAs in thepreceding sectionldquoBrowsing by Plansrdquo we have built in some tools tohelp you narrow down your choicesAll of the filter sort compare anddetail tools are available in this section as well

When you see the phone you like click Select a Phone and youwill be shown more features of that phone Click Add to Cart andyou will be moved on to the next stepmdashselecting accessories

HELPFUL HINT

Most wireless carriers offer the same set of phones with all oftheir plans with the exception of some of the newest phones Ifthe kind of phone you get is more important to you than the planyou choose then you may want to start by picking a phone andthen choosing between the plans that are compatible with itwwwGetConnectedcom helps you shop this way too

Browsing by PhonesIf only a certain phone will do choose the By Phones selection fromthe left navigation bar or from the Wireless home pageThis page showsyou all of the phones available to you in your ZIP code from all of thewireless carriers (see Figure B5)

In the 3 Ways to Shop box you can either see all the phones inyour area or quickly drill down to your top priorityWhether it isNokia all the way or the smallest phone ever these links will take youto a list of phones (with pictures) where you have tools to help you

wwwgetconnectedcom

165_cell_CApxBqk 111401 444 PM Page 215

216 Appendix B bull How to Use the GetConnectedcom Web Site

decideThese tools are the filter sort compare and detail toolsdescribed earlier

In the Top Sellers box we show you the top-selling phones foryour area so you know what everyone else is buying In the FeaturedProducts box we always show you the phones that our in-houseexperts think are a great value for the price Click the picture to gostraight to the detail page for that phone where you can get moreinformation

Choosing AccessoriesAll of the accessories that you will be shown are compatible with thephone that you have selected If you are interested in customizing yourphone so that you can rapidly charge the battery or change the face-

wwwgetconnectedcom

Figure B5 Browsing by Phones

165_cell_CApxBqk 111401 444 PM Page 216

How to Use the GetConnectedcom Web Site bull Appendix B 217

plate covers select your accessories here Click Add Accessories toCart and anything you have selected will be placed in your cart withyour plan and phone

If you are interested in buying accessories for gifts you can also buya phone accessory by itself Choose the By Accessories selection fromthe left navigation bar or from the Wireless home page (see Figure B6)As in the sectionldquoBrowsing by Phonesrdquo these links will take you to alist of accessories (with pictures) where you have tools to help youdecideThese tools are the filter sort compare and detail toolsdescribed earlier

In the Top Sellers box we show you the top-selling accessories soyou know whatrsquos popular In the Featured Products box we display avariety of accessories Click the picture to go straight to the detail pagefor that phone where you can get more informationAt any point thatyou find what you are looking for click Add Accessories to Cartand anything you have selected will be placed in your cart

wwwgetconnectedcom

Figure B6 The Accessories Page

165_cell_CApxBqk 111401 444 PM Page 217

218 Appendix B bull How to Use the GetConnectedcom Web Site

Your Shopping CartNow you will see a preview of your selected plan phone and acces-soriesYou will also see a summary of the promotions available with theitems in your cartThese promotions will include promotions availablethrough your wireless carrier and exclusively through your retailer(GetConnected Inc) Click Checkout and you will be guided throughthe ordering process

Ordering at GetConnected IncOrdering on wwwGetConnectedcom is easy and secure All you haveto do is complete these few short steps

1 Begin Secure Check Out link

2 Your Order Information Collects the general informationabout you such as your name and contact information

3 Order Form Collects specific information that the wirelesscarrier needs to know about the plan you have selectedThispage is where you get to choose your contract lengths andother service options like voice mail

4 Shipping Options If you have selected accessories youwill be asked to choose your preferred shipping method

5 Place Your Order Final Confirmation If your creditcard information is required for a credit check or for chargesyou will enter that information hereThis page also confirmsyour purchases your totals and your promotionsYou mustclick Place Order to complete your order

6 Order Confirmation This page has your order number asummary of your selections and how you can contact us foradditional assistance if needed

After you have completed your order you will receive an e-mailright away that contains your GetConnected Inc order number a sum-mary of your selections and some specific information on what toexpect from the wireless carrier you have selected

wwwgetconnectedcom

165_cell_CApxBqk 111401 444 PM Page 218

How to Use the GetConnectedcom Web Site bull Appendix B 219

wwwgetconnectedcom

WHAT IF I DONrsquoT LIKE TO ORDER ONLINECall 1-800-775-2506 and our Customer Care Team will completeyour order with you Although our ordering process is completelysecure we understand if you prefer not to put your personal infor-mation online

ChecklistFor the quickest way to order a phone follow these steps

1 Go to wwwGetConnectedcom

2 Click Wireless

3 Enter your ZIP code

4 Choose By Plan

5 Pick a plan

6 Click Add to Cart

7 Pick a phone

8 Click Select Phone

9 Click Add to Cart

10 Pick accessories for your phone

11 Click Add Accessories to Cart

12 Review your order selections and click Checkout

13 Click Begin Secure Checkout

14 Fill in your order information and click Continue

15 Fill in your service options and click Continue

16 Review your order selections for final confirmation and clickPlace Order

17 Get your brand new phone

165_cell_CApxBqk 111401 444 PM Page 219

165_cell_CApxBqk 111401 444 PM Page 220

221

Index10-10 service plans 1271900 MHz 16425G services 1943G (3rd Generation)defined 198devices and services 183 194

800 MHz 900 MHz 164

AAC battery chargers 111access fees defined 198accessoriesbatteries See batterieschoosing 15 216free 174phone jacks 61wireless phone 108ndash113

activation fees 127 198Advanced Mobile Phone Service

See AMPSadvantagesof CDMA 34of digital phones 27

air interface defined 198airtime defined 198Alltel 135 150alphanumeric display messaging 198America Online Internet portal 50AMPS (Advanced Mobile Phone

Service)defined 198history 6 24ndash25frequency reuse plans 32

analogdefined 198technology described 24ndash25

analog vs digital 6comparisons 26

features capacity 32introduction 22summary of differences 29 182ndash83

antennasdefined 198wireless phone 59

architecture of GSM 35area code defined 198Argentina wireless carriers in 168ATampT first mobile phone service 23ATampT Wireless 135national network (fig) 140 147prepaid plan 129roaming options 162sample coverage maps (fig)

137ndash38ATampT WorldConnect Service 166Australia wireless carriers in 168automatic call delivery defined 199automatic redial 62

Bbandwidth defined 199base station defined 199batterieschargers 111ndash12dead 192level indicator 63life digital phone advantage 27NiMH vs Li-Ion 183talk and standby time effects 80types 113wireless phones 61

belt clips 109benefitsof ESMR 37ndash38of GSM 35ndash36of TDMA 37

165_cell_Indexqk 111201 432 PM Page 221

222 Index

Bill Calculator tool GetConnectedcomWeb site 213

billing one-minute increments 126bills monthly 124ndash25Brazil wireless carriers in 168broadband defined 199browsing service plans 213bundling defined 199business card exchange 67

Ccalculators 63calendars reminders 63call blocking defined 199caller ID 65defined 199fees for 127

call forwarding 65 128 199call logs 63call return defined 199calls multiple person 37call waitingdefined 65 199fees for 128

Canada wireless carriers in 168cancellation fees 127 199capacity CDMA benefits 34car hands-free kits 108ndash109carriersdefined 200wireless See wireless carriers

cases for phones 77 109CB radios 23CDMA (Code Division Multiple

Access) 24benefits of 33ndash34defined 200described 33and leading service providers (table) 39

cell phones choosing 4ndash5 215ndash16

cell sites defined 200cells defined 6 200cellulardefined 6 24 200vs PCS 182plans 32technology basics 6

Centennial Cellular 155Century Telephone 155changing phone numbers 188service plans 187

channelscircuit-switched vs packet-switched

data 52defined 200TDMA technology use of 36

charger jacks 62chargers 111chargestermination defined 207toll defined 207See also costs fees

China wireless carriers in 168choosing wireless phonescost 13features 10service plans 7using GetConnectedcom Web site

215ndash16choosing wireless services and plansassessing coverage needs 8cost 13using GetConnectedcom Web site

212ndash15Cincinnati Bell Wireless 156Cingular Wireless 135coverage map (fig) 146national coverage map (fig) 143prepaid plan 129

circuit-switched data

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 222

Index 223

defined 200transfer 52

Clear key 61clocks 63 67Code Division Multiple Access See CDMAcolordisplay wireless phones 59 67of phones 78

combining devices 193combining promotions 174compact phones 75comparing popular wireless phones 81compatibility of US digital and

worldwide networks 8competing digital standards 33components of wireless phones 58contract length-based incentives 174contracts wireless carrier 188costsactivation and other fees 127belt clips 110breaking down plans and fees 124CDMA phones 34digital advantages 27dropping in future 190faceplates 113frequently asked questions about 185ndash86generic phone bill (table) 125hands-free kits 109incoming calls 185incremental charges 202Internet-ready phones 47range of 80rate plans 14roaming 162ndash67satellite phones 169service plan rate structures 121shopping by rate plans 214wireless phone service 13

countries guide to wireless carriers in167ndash68

coverageareas 134 200 202assessing your needs 8ATampT Wireless national map (fig) 147Cingular Wireless national map (fig)

143 146comparing phone plans 122digital phones disadvantage 28local 136national regional 139Nextel national map (fig) 149Qwest national map (fig) 153sample maps (figs) 137 138Spring PCS national map (fig) 148Triton PCS national map (fig) 154VOICESTREAM Wireless national map

(fig) 151US Cellular national map (fig) 152

creditcards 188checks 130service 172

Cricket Communications 123 135156 161

currency converter 67custom ring tones 64

Ddata cables 51datafax capable 66data speed 52data transfercircuit-switched and packet-switched 52rates wireless phones 45

devices combining 193dial-around services 127dialingautomatic redial 62last number recall 63voice-activated defined 208

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 223

224 Index

digitaldefined 200phones advantages and disadvantages

of 27ndash28standards competing 33systems types used in the US 33terms and definitions 32ndash40

Digital Subscriber Line (DSL) 45 191digital technologybenefits and disadvantages of 26described 22and wireless 6

digital vs analog 6comparisons 26introduction 22summary of differences 29 182ndash83talk time and standby time 80

directory assistance fees 128directory of wireless carriers 144ndash56displayalphanumeric defined 198liquid crystal defined 203menus and keys 60multicolor screens 67roaming symbol 160wireless phones 45 59

disposing of phones 191ndash92Dobson Communication Corp 155domestic roaming options 161dropped cells 34DSL (Digital Subscriber Line) 45 191dual-band phones 183 201dual mode phones 76 201Duetsche Telecom 166duplex devices 23

EEDACS (Ericssonrsquos Enhanced Digital

Access Communications System 37

e-mailcombining with phones 193and Wireless Internet 44 49wireless phone features 10

emergency calling 65Enhanced Specialized Mobile Radio See

ESMREriccson R289LX (fig) 73Ericsson R289LX 58ndash59Ericsson R289LX (fig) 78 82Ericsson R289LX Internet-ready

phone 48Ericssonrsquos Enhanced Digital Access

Communications System (EDACS) 37

ESMR (Enhanced Specialized MobileRadio)

described 37ndash38 201digital system type 33and leading service providers (table) 39

European frequency 164Excite Internet portal 50extended service areas defined 201

Ffaceplates 72 78 113FAQsabout phones 182ndash83about services 183ndash88

faxesfax-capable phones 66and wireless data 51

FCC 201approval of AMPS 24phone frequency authority 23

featuresof wireless phones (fig) 59requiring service 65

Federal Communications CommissionSee FCC

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 224

Index 225

wwwgetconnectedcom

feesaccess and activation 198cancellation defined 199Universal Service 127See also charges costs

flip style phones 77FM 25France wireless carriers in 168free accessories 174free advances services 173frequencydefined 201hopping 35reuse plans 32

frequently asked questionsabout phones 182ndash83about services 183ndash88

Ggames 63Germany wireless carriers in 168GetConnectedcom Web sitechoosing accessories 216home page 210introduction 210ordering 218picking a phone 215picking a plan 213promotions 172shopping by rate plans 214

GHz (gigaHertz) defined 201Global Positioning System See GPSGlobal System for Mobile

Communications See GSMGPS (Global Positioning System) 201GSMbenefits of 35ndash36defined 202described 35digital system type 33

digital technology 24and leading service providers (table) 39and TDMA 35

guidelines for equipment services forvarious users (table) 17

guide to international wireless carriers(table) 167ndash68

HHandheld Device Markup Language

(HDML) 202handset insurance 128handsets defined 202hands-free defined 202hands-free jacks 62hands-free kits 108ndash109hands-free speakerphone defined 202Handspring Visor Phone 193HDML (Handheld Device Markup

Language) 45 202hertz defined 202holsters phone 109home coverage area defined 202Hz defined 202

IiDEN (Integrated Dispatch Enhanced

Network) 37 202included minutes rate plans 126incoming calls costs 185incremental charges defined 202insurance handset 128Integrated Digital Enhanced Network 203Integrated Services Digital Network

(ISDN) 203interference multipath 34internationalcalling fees 128roaming options 164

InternetWireless See Wireless Internet

165_cell_Indexqk 111201 432 PM Page 225

226 Index

Internet access 191Internet-ready phones (fig) 48infrared feature 67infrastructure development for wireless 192ISDN (Integrated Services Digital

Network) 203Italy wireless carriers in 168

Jjacks 61Japan wireless carriers in 168

KKbps defined 203keypad letters 60keypad lock 63Kyocera QCP-2035 (fig) 83Kyocera QCP 6035 (fig) 73 84

Llandline defined 203laptops Internet service kits 49last number recall 63LCD (liquid crystal display) 45 203leading service providers (table) 39letters keypad 60Lifestyles tool GetConnectedcom

Web site 213Li-Ion batteries 113 183limited time offer 175liquid crystal display (LCD) 45 203lithium-ion batteries 113 183local calling area defined 203local coverage 136local number portability defined 203locking keypad 63long distance 186comparing phone plans (table) 122

fees 126low-earth orbit defined 203

Mmemory dialing defined 203memos voice recorders 68message alert defined 204message key 61messagingalphanumeric defined 198picture 67text 66

Metropolitan Service Area (MSA) 204Mexico wireless carriers in 168MHz defined 204micro-browsers 45 204MIN (Mobile Identification Number) 204minutes free 175Mitsubishi T250 Internet-ready phone

(fig) 48 85Mobile Identification Number (MIN) 204mobile-to-mobile calling 128modems using wireless phone as 51modes single dual and tri-mode 76monthly access charges defined 204Motorola i1000 (fig) 79Motorola i1000plus (fig) 86Motorola i2000 (fig) 77 87Motorola i2000plus 165Motorola i550plus (fig) 88Motorola i700 (fig) 73Motorola i700plus (fig) 89Motorola V239 (fig) 90Motorolarsquos Integrated Dispatch Enhanced

Network (iDEN) 37MP3combining with phone 193players 67

MSN Mobile Internet portal 50multipath interference 34

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 226

Index 227

wwwgetconnectedcom

NNAMPS (Narrowband Advanced Mobile

Phone Service) 204national coverage 139Cingular Wireless (fig) 143 146ATampT Wireless (fig) 140 147Nextel (fig) 149Qwest (fig) 153Sprint PCS (fig) 141 148Sprint PCS (fig) 141Triton (fig) 154US Cellular (fig) 152VoiceStream (fig) 151

nationwide long distance defined 204nationwide plans 184Netherlands wireless carriers in 168networks available 76Nextel 135 161 190nationwide coverage map (fig) 149national service plan 124international roaming options 165

NiCad batteries 113 205nickel cadmium batteries 113 205nickel metal hydride batteries 113 183NiMH batteries 113 183Nokia 3360 91Nokia 3360 74 (fig) 91Nokia 5165 (fig) 73 77 92Nokia 6160 (fig) 93Nokia 8200 62Nokia 8260 (fig) 75 94Nokia AC Battery Charger (fig) 112Nokia Belt Clip (fig) 111Nokia Car Charger (fig) 112Nokia Desktop Charger (fig) 112Nokia Full-Phone Case (fig) 110Nokia Hands-Free Kit (fig) 108Nokia Semi-Phone Case (fig) 110no service indicator defined 205NTT DoCoMo 194numeric paging 63

Ooff-peak times defined 205onlineordering phones 219resources wwwGetConnectedcom 7

OpenWave 45ordering at GetConnected Inc 218

Ppacket-switched datadefined 205transfer 52

pager numeric 63paging defined 205Palmcombining with wireless phone 67synchronizing phone with 68

Panasonic Allure (fig) 95Panasonic Versio (fig) 96PCS (Personal Communications

Services) 6 24defined 205synchronizing phone with 68vs cellular 182

PDA (Personal Digital Assistant)combining with phones 193defined 205

peak hours 12peak periods defined 205per minutes fees 126Personal Communication Services

See PCSPersonal Digital Assistant See PDApersonalized ring tones 64phone accessories See accessoriesphone bill generic (table) 125phone booksincoming number storage 63variety of 64

phone jacks 61

165_cell_Indexqk 111201 432 PM Page 227

228 Index

phonesaccessories See accessoriesdisposal considerations 191dual-band 183frequently asked questions about 182mode 185satellite 192smart defined 207tri-mode defined 207wireless See wireless phones

picture messaging 67portals top Wireless Internet (table) 50Portugal wireless carriers in 168predictive text entry 61predictive text input 68prepaid cellular defined 205prepaid service plans 128ndash29prepaid wireless 14promotions 14 172ndash76combining 174GetConnectedcom 172helpful hints 175

QQwest national network map (fig) 153

Rradio frequency defined 205rapid battery chargers 111rate plans 11 120ndash30considerations for selecting 126cost 14prepaid option 128shopping by 214types of (table) 135upgrading 126Wireless Internet service 49

real-time clocks 67rebates 173 188

redial automatic 62regional coverage 139regional service plans 123resolution (display)Web sites and 45RF (Radio Frequency) defined 206ringer control 63ring tones downloading different 10roadside assistance defined 206roamer port defined 206roamingcharges See roaming chargesdefined 206described 184domestic options 161indicator 65 206international options 164introduction 160service plans 7summary 169

roaming charges 184comparing phone plans (table) 122considerations when selecting rate

plan 126digital phone disadvantage 28national plans with 124national plans without 123typical bill (table) 125

Rural Cellular Corporation 155

SSamsung Belt Clip (fig) 111Samsung Car Hands-Free Kit

(fig) 109Samsung Full-Phone Case (fig) 110Samsung N200 48 74 79 97Samsung Uproar MP3 (fig) 74 98Sanyo SCP-5000 (fig) 99Sanyo SCP-6000 (fig) 100satellite phones 169 192security digital phone advantages 27

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 228

Index 229

service areascoverage 134defined 206described 136extended defined 200metropolitan defined 204

service credits 172service plans 120ndash30changing 187choosing 7ndash8 213credit checks 130defined 206frequently asked questions about 183regional plans 123samples of (table) 129summary of 131

service providersdefined 206evaluating quality of service 140ndash43finding in your area 135guide to international 167ndash68introduction 134leading (table) 39types of rate plans (table) 135wireless carrier directory 144ndash56See also wireless carriers

service quality 140ndash43 184service plan rates See costsservicesthird party 50Wireless Internet 49

Short Message Service See SMSsignal strength indicator 64SIM personalizing phone with 35single band phones 28 206single mode phones 76 207size weight of phones 72slamming defined 207smart phones defined 207SMS (Short Message Service) 10 66 206Softwarecom 45

South Africa wireless carriers in 168South American frequencies 164South Korea wireless carriers in 168Southwestern Bell 23Spain wireless carriers in 168speaker phones 10 68special deals promotions 172ndash76spread-spectrum modes 37Sprint PCS 135national network (fig) 141 148roaming options 163

Sprint Touchpoint 1100 (fig) 101Sprint Touchpoint 2100 (fig) 102Sprint Touchpoint 2200 (fig) 103Sprint Touchpoint 5200 (fig) 104stand-by-time defined 207standby time vs talk time 183Subscriber Identity Module (SIM) 35subscribers defined 207Sweden wireless carriers in 168

TTaiwan wireless carriers in 168talk time vs standby time 80 183 207taxes 127TDMA (Time Division Multiple

Access) 24benefits of 36ndash37defined 207described 36digital system type 33and GSM 35and leading service providers (table) 39

Telecommunications Act 25Telecorp 155Telic 61termination charges defined 207textpredictive text entry 61messaging 66 128

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 229

230 Index

Third Generation Wireless See 3G (3rd Generation)

third parties services provided 50three-way calling 65 128timepeak vs off-peak hours 185slotsTDMA use of 36talk defined 207talk vs standby 80 183

Time Division Multiple AccessSee TDMA

toll charges defined 207toll-free calling areas defined 207toll free number calls 186Touchpoint 1100 (fig) 75 79Touchpoint 2100 (fig) 74Touchpoint 5200 (fig) 75travelingabroad service plans 8See also roaming

tri-mode phones 76 207Triton PCS southeast coverage map

(fig) 154Triton PSCSunCom 135Turkey wireless carriers in 168two-way radio service 10

UUnited Kingdom wireless carriers

in 168upgrading rate plans 126usagechoosing service plans 7considerations 11ndash12sample schedule of potential phone

(table) 12US Cellularnational network map (fig) 152rate plan 135

VVerizon Wireless 135 139national rate map (fig) 145prepaid plan 129roaming options 163

vibrate mode 64Vindigo Internet portal 50Visor phone 193voice-activateddialing defined 208functions 66

voicemail 66 186conserving minutes 128defined 208fees for 127

voice memo recorder 68voice recognition defined 208VoiceStream 135international roaming options 166national network map (fig) 151national service plan 124

volume control 63ndash64

Wwalkie-talkies 5 22 23WAP (Wireless Application Protocol) 45

66 208WBMP (wireless bitmap pictures) 46 208Web theaccessing with wireless phones 46ndash47surfing with wireless phones 10

Western Wireless 155wireless defined 24 208Wireless Application Protocol See WAPWireless Bitmap Images See WBMPwireless carrierschanging 187and content providers 50

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 230

Index 231

data speed 52defined 208directory of 144ndash56services provided 49See also service providers

wireless data and faxes 51Wireless Internet 208access to 10application protocol See WAPintroduction 44top portals (table) 50

Wireless Internet portal defined 208Wireless Markup Language (WML) 208wireless networks by country (table) 168wireless phonesaccessing the Web through 46ndash47accessories 108ndash113antenna 59batteries 113browsing for 216case design 77chargers 111choosing 4ndash5 10 215comparing popular 81ndash104components of 58ndash68data transfer rate 45display screen 59evolution of 22faceplates 113flip style 78frequently asked questions 182guide to 71ndash104guide to features of 62Internet-ready 47introduction to 5ndash7menu selection keys 60networks available 76and Palm 67plans (table) 122popular comparing 81

predictive text entry 61purchasing through

GetConnectedcom 212range of 186roaming symbol 160satellite 169 192screen display (fig) 46shopping by rate plans 214size weight of 72synchronizing with Palm or PC 68

using as modem 51 165wireless servicesgrowth of 190guidelines for various users (table) 17inconsistency 184prepaid 14See also service providers

wireless technologiesanalog and 25described 22

Wireless Wizard 13Wizard tool GetConnectedcom

Web site 213WML development of 45WMLScript defined 208WML (Wireless Markup Language) 208WorldCell international roaming

options 166worldwide networks compatibility with

US digital phones 8wwwGetConnectedcom 7

YYahoo Internet portal 50Yankee Group 139 190

Zzip codes GetConnectedcom

Web site 211

wwwgetconnectedcom

165_cell_Indexqk 111201 432 PM Page 231

SYNGRESS SOLUTIONShellip

solution s s y n g r e s s c o m

Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

Price $2995 US $4695 CAN

AVAILABLE JANUARY 2002wwwsyngresscom

AVAILABLENOWwwwsyngresscom

Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) to inter-act with the ldquostuffrdquo that makes the Internet run toexperience it in a fun and meaningful way In thisbook wersquove created a spirit of adventure and dis-covery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

Price $2995 US $4695 CAN

165_cell_Indexqk 111201 432 PM Page 232

SYNGRESS SOLUTIONShellip

solution s s y n g r e s s c o m

Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

Price $2995 US $4695 CAN

AVAILABLE JANUARY 2002wwwsyngresscom

AVAILABLENOWwwwsyngresscom

Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) tointeract with the ldquostuffrdquo that makes the Internet runto experience it in a fun and meaningful way Inthis book wersquove created a spirit of adventure anddiscovery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

Price $2995 US $4695 CAN

Back adqk 111201 232 PM Page 233

220_CitrixXP_05qxd 32702 421 PM Page 208

  • Cover
  • Table of Contents
  • Foreword
  • Part I
  • Chapter 1
  • Chapter 2
  • Chapter 3
  • Chapter 4
  • Part II
  • Chapter 5
  • Chapter 6
  • Chapter 7
  • Part III
  • Chapter 8
  • Chapter 9
  • Chapter 10
  • Chapter 11
  • Part IV
  • Chapter 12
  • Chapter 13
  • Appendix A
  • Appendix B
  • Index
  • Related Titles

    solutio n s s y n g r e s s c o m

    With more than 1500000 copies of our MCSE MCSD CompTIA andCisco study guides in print we continue to look for ways we canbetter serve the information needs of our readers One way we dothat is by listening

    Readers like yourself have been telling us they want an Internet-based service that would extend and enhance the value of ourbooks Based on reader feedback and our own strategic plan wehave created a Web site that we hope will exceed your expectations

    Solutionssyngresscom is an interactive treasure trove of usefulinformation focusing on our book topics and related technologiesThe site offers the following features

    One-year warranty against content obsolescence due tovendor product upgrades You can access online updates forany affected chapters

    ldquoAsk the Authorrdquo customer query forms that enable you topost questions to our authors and editors

    Exclusive monthly mailings in which our experts provideanswers to reader queries and clear explanations of complexmaterial

    Regularly updated links to sites specially selected by our edi-tors for readers desiring additional reliable information onkey topics

    Best of all the book yoursquore now holding is your key to this amazingsite Just go to wwwsyngresscomsolutions and keep this bookhandy when you register to verify your purchase

    Thank you for giving us the opportunity to serve your needs Andbe sure to let us know if therersquos anything else we can do to helpyou get the maximum value from your investment Wersquore listening

    wwwsyngresscomsolutions

    165_cell_ aFMqk 111201 157 PM Page i

    165_cell_ aFMqk 111201 157 PM Page ii

    Consumerrsquos Guide to

    GetConnected Inc

    Jeff McLaughlin

    Beverly LeDonne

    165_cell_ aFMqk 111201 158 PM Page iii

    Syngress Publishing Inc the author(s) and any person or firm involved in the writing editingor production (collectively ldquoMakersrdquo) of this book (ldquothe Workrdquo) do not guarantee or warrant theresults to be obtained from the Work

    There is no guarantee of any kind expressed or implied regarding the Work or its contentsTheWork is sold AS IS and WITHOUT WARRANTY You may have other legal rights which varyfrom state to state

    In no event will Makers be liable to you for damages including any loss of profits lost savings orother incidental or consequential damages arising out from the Work or its contents Becausesome states do not allow the exclusion or limitation of liability for consequential or incidentaldamages the above limitation may not apply to you

    You should always use reasonable care including backup and other appropriate precautionswhen working with computers networks data and files

    Syngress Mediareg SyngressregldquoAsk the Author UPDATEregrdquo and ldquoCareer Advancement ThroughSkill Enhancementregrdquo are registered trademarks of Syngress Publishing IncldquoMission CriticaltraderdquoldquoHack Proofingtraderdquo and ldquoThe Only Way to Stop a Hacker is to Think Like Onetraderdquo are trademarksof Syngress Publishing Inc Brands and product names mentioned in this book are trademarks orservice marks of their respective companies

    KEY SERIAL NUMBER001 H3N5A7S9C9002 M93C5S5SB2003 CMN23CBN25004 JRN21AEN54005 DEN55KJN81006 ACS26DMD27007 QRD34MNB54008 D94H97S983009 EMS36JVP35010 W2KNOAD147

    PUBLISHED BYSyngress Publishing Inc800 Hingham StreetRockland MA 02370

    The Consumerrsquos Guide to Wireless Phones and Service Plans

    Copyright copy 2002 by Syngress Publishing IncAll rights reserved Printed in the United Statesof America Except as permitted under the Copyright Act of 1976 no part of this publicationmay be reproduced or distributed in any form or by any means or stored in a database orretrieval system without the prior written permission of the publisher with the exception thatthe program listings may be entered stored and executed in a computer system but they maynot be reproduced for publication

    Printed in the United States of America

    1 2 3 4 5 6 7 8 9 0

    ISBN 1-928994-52-0

    Technical Editor GetConnected Inc Freelance Editorial Manager Maribeth Corona-EvansCo-Publisher Richard Kristof Cover Designer Michael KavishAcquisitions Editor Catherine B Nolan Page Layout and Design Reuben Kantor Indexer Rich Carlson Copy EditorAdrienne Rebello

    Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada

    165_cell_ aFMqk 111201 158 PM Page iv

    Администратор
    librus

    v

    Syngress Acknowledgments

    We would like to acknowledge the following people for their kindnessand support in making this book possible

    Karen Cross Lance Tilford Meaghan Cunningham Kim Wylie HarryKirchner Kevin Votel Kent Anderson and Frida Yara of PublishersGroup West for sharing their incredible marketing experience andexpertise

    Mary Ging Caroline Hird Simon Beale Caroline WheelerVictoriaFuller Jonathan Bunkell and Klaus Beran of Harcourt Internationalfor making certain that our vision remains worldwide in scope

    Annabel Dent of Harcourt Australia for all their help

    David BucklandWendi Wong Daniel Loh Marie Chieng LucyChong Leslie LimAudrey Gan and Joseph Chan of TransquestPublishers for the enthusiasm with which they receive our books

    Kwon Sung June at Acorn Publishing for his support

    Ethan Atkin at Cranbury International for his help in expanding theSyngress program

    A special thank you to Janis Carpenter at PGWThank you for yourexcellent service and all your kind words Janis

    165_cell_ aFMqk 111201 158 PM Page v

    165_cell_ aFMqk 111201 158 PM Page vi

    vii

    We would like to thank three special GetConnected customer servicegurus for their help in compiling the information for this bookMartinVeronica and Ali have been working tirelessly to make sure ourcustomers get all the answers they need to make their telecom pur-chase painless and simpleTheir industry expertise is truly a hugeadvantage that our customers enjoy when researching and buying anytelecom servicemdashthey know all from wireless to DSL to long distanceThey are inspirational in their ability to switch from one incrediblycomplex topic to the next without missing a beat

    We also could not have completed this work without the supportof the entire team at GetConnected From our marketing staff to ourprogrammers everyone here has devoted themselves to the mission offinding the right type of communication services for every customerwho comes to our site and making sure everyone has the best infor-mation possible to choose the best service for their hard-earnedmoney

    Special thanks to the co-founders of GetConnected IncTracyLawrence and Sasha NovakovichThese two had the vision to createan electronic resource to help consumers get the most telecommuni-cations service for their moneyWe are proud to be able to extendtheir vision into this Guide for wireless consumers

    Thanks and Acknowledgments

    165_cell_ aFMqk 111201 158 PM Page vii

    165_cell_ aFMqk 111201 158 PM Page viii

    ix

    About GetConnected Inc

    Founded in 1999 GetConnected Inc provides a suite of softwaretools that facilitate the sale of wireless broadband local phone longdistance cable and satellite television services

    The Telecommunications Deregulation Act of 1996 was the cata-lyst for a proliferation of telecommunications services which madethe process of selecting the best providers and plans a daunting taskfor consumersThe Internet offered a tremendous opportunity forconsumers to easily find and compare all options available to themand make the right choice through an informative and intuitive elec-tronic shopping processThe Internet was also the ideal medium tohelp telecommunications service providers cost effectively acquirecustomers wwwGetConnectedcom resulted from the confluenceof these three market forces

    Named by Newsweek as one of the 103 Best Web Sites and by PCWorld as Best Cell Phone Site GetConnectedcom the showcase ofthe GetConnected functionality is an easy-to-use Web site thatempowers users with the information necessary to help them selectthe services that best meet their individual needs In addition to beinga source of the most comprehensive and accurate information avail-able the GetConnected site shopping technology and transactionprocessing capability make the purchase process simple and straight-forward Consumers are shown all plans products and special offersavailable in their area GetConnectedcom also provides highly intu-itive and interactive wizards and bill calculators that allow the user tocustomize searches and make it easier to locate and buy the mostsuitable plansThe end result Consumers get the most for theirtelecommunication dollar

    GetConnected Inc offers consumers and small businesses access toits services directly through its Web site wwwGetConnectedcom andthrough a network of partner Web sites Consumers will also be able toaccess the GetConnected telecommunication shopping services in pri-vate labeled applications at retail where GetConnected will power theshopping experience and order processing for its retail partners

    165_cell_ aFMqk 111201 158 PM Page ix

    165_cell_ aFMqk 111201 158 PM Page x

    xi

    Contributors

    Jeff McLaughlin is the Senior Director of Wireless Partnerships forGetConnected Inc and is part of the senior management team Hehas been in the wireless industry since 1994 working for wireless car-riers wireless vendors and wireless agents Jeff is responsible forsecuring partnerships with all the wireless service providers forGetConnected and for leading the strategic wireless initiatives withcarriers manufacturers and other wireless industry players Prior toGetConnected Jeff was Director of Corporate Marketing for BostonCommunications Group Inc a leading provider of prepaid servicestechnology to wireless carriers and Business Products Manager forATampT Wireless one of the leading wireless carriers in the UnitedStates He received his MBA from Seattle University and his BSfrom Northeastern University Boston MA

    Beverly LeDonne is the Senior Director of Content Services andBusiness Operations for GetConnected Inc and is part of the seniormanagement team Beverly is responsible for implementing new part-nerships and leading innovative initiatives in data management andpresentation Prior to GetConnected Beverly managed 200 employeesand an over $30 million PampL as Division Manager atAPCOAStandard Parking the largest parking management serviceorganization in the United States She received her MBA fromLouisiana State University and her BA from Thomas More CollegeMerrimack NH

    Leslie Kiddie is the eCommerce Product Manager forGetConnected Inc Leslie is currently responsible for company-wideproduct management including specification and site and systemmetric analysisAs one of GetConnectedrsquos first employees she laid thegroundwork for identifying what wireless data should be collected andpresented to consumers She also created the initial process fordefining tools and Web functionality to help GetConnected customersshop for wireless plans and products Before joining the GetConnected

    165_cell_ aFMqk 111201 158 PM Page xi

    xii Contributors

    team Leslie worked as a research analyst for Harris Interactive inRochester NY Leslie earned her BS in Communications from JamesMadison University HarrisonburgVA

    James Parmakian is Manager of Content and Creative Initiativesfor GetConnected Inc and has been involved in the Internet industrysince 1998 James is responsible for creating and maintaining wirelessand other product and service plan images and information on theGetConnected network of sites He also develops creative for the sitemarketing outreach efforts and co-brand site development Prior toGetConnected James developed and executed strategies for leadingInternet companies including iVillagecomAboutcom and Officecomat Cone a leading public relations firm James received his BS fromBoston College Chestnut Hill MA

    Melissa Paulsen has been instrumental in developing new function-ality to create an intuitive shopping experience as Content Manager forGetConnected Inc Melissarsquos efforts help getconnectedcom usersquickly find the most appropriate wireless plans and other telecommu-nications services Melissa is currently responsible for establishing andmaintaining service plan promotion and static data (including variousresources tools and companyservice provider overviews) throughoutgetconnectedcom and for itrsquos partnersrsquoWeb sites She earned herdouble-major BA in Psychology and Social Rehabilitation with a con-centration in Education from Assumption CollegeWorcester MA

    wwwgetconnectedcom

    165_cell_ aFMqk 111201 158 PM Page xii

    Using PrepaidWireless

    Prepaid wireless is agreat way to get awireless phone with nocredit history no creditcard and for a shortperiod of use

    xiii

    Foreword xxiii

    Part IGeneral Information 1Chapter 1 How to Choose a Wireless Phone and Service 3

    Introduction 4In the Beginning

    An Introduction to Wireless 5The Basics 6The Digital Age 6

    Getting Started 7Assessing Your Coverage Needs 8

    Your Friends Are Your Best Resource 9Which Comes First the Phone or

    the Service 9What Features Do You Need in a

    Wireless Phone 10What about the Technical Side of

    the Phone 11Usage Considerations 11

    Your Day-to-Day Use 12The Bottom Line Understanding Cost 13

    How Much to Spend on the Phone 13How Much to Spend on the Rate Plan 14

    Bargain Shopping Understanding Promotions 14Bells and Whistles Looking at Accessories 15Making Sense of It AllThe Phone and

    Plan for Me 16Summary 17Quick Reference 18

    Contents

    165_cell_ bTOCqk 111201 159 PM Page xiii

    Exploring Internet-Ready Phones

    The Samsung N200Internet-Ready Phone

    xiv Contents

    Chapter 2 Analog DigitalmdashWhatrsquos the Difference 21

    Introduction 22Evolution of the Wireless Phone 22Exploring Analog Technology 24Examining Digital Technology 26The Pros and Cons of Digital 26

    Advantages of Digital Phones 27Disadvantages of Digital Phones 28

    Summary 29Quick References 29

    Chapter 3 CDMA to TDMAmdashDigital Terms and Basic Definitions 31

    Introduction 32Code Division Multiple Access 33

    Benefits of CDMA 34Global Systems for Mobile

    Communications 35Benefits of GSM 35

    Time Division Multiple Access 36Benefits of TDMA 37

    Enhanced Specialized Mobile Radio 37Benefits of ESMR 38

    Service Providers and Technologies 38Summary 40Quick References 40

    Chapter 4 Wireless Data and the Wireless InternetmdashDo I Need It 43

    Introduction 44What Is the Wireless Internet 44

    How Does It Work 44What Kind of Phone Do I Need 47What Services Can I Get from

    the Wireless Carriers 49What Services Can I Get from Third Parties 50

    wwwgetconnectedcom

    165_cell_ bTOCqk 111201 159 PM Page xiv

    UnderstandingWireless Phones

    Phones on the markettoday fall into threecategories

    bull Single Mode bull Dual Modebull Tri-Mode

    wwwgetconnectedcom

    Wireless Data and Fax 51Summary 53Quick References 53

    Part IIEquipment 55Chapter 5 The Components of a Wireless Phone 57

    Introduction 58The Basics 58

    Display Screen 59Antenna 59Menu Selection and Scroll Keys 60Other Keys 60Battery 61Jacks 61

    A Beginnerrsquos Guide to Phone Features 62Standard Features 62Features Requiring Service 65Advanced Features Requiring Service 66

    The Cutting Edge 67Summary 69Quick References 69

    Chapter 6 Guide to Wireless Phones 71

    Introduction 72Size and Weight 72

    Large Phones 72Medium-Sized Phones 74Small or Compact Phones 75

    Networks Available 76Single Mode 76Dual Mode 76Tri-Mode 76

    Case Design 77Traditional Style 77Flip Style 78

    Contents xv

    165_cell_ bTOCqk 111201 159 PM Page xv

    xvi Contents

    Color 78Cost 80Talk Time and Standby Time 80Popular Wireless Phones 81

    The Ericsson R289LX 82The Kyocera QCP-2035 83The Kyocera QCP-6035 84The Mitsubishi T250 85The Motorola i1000plus 86The Motorola i2000 87The Motorola i550plus 88The Motorola i700plus 89The Motorola V2397 90The Nokia 3360 91The Nokia 5165 92The Nokia 6160 93The Nokia 8260 94The Panasonic Allure 95The Panasonic Versio 96The Samsung N200 97The Samsung Uproar MP3 98The Sanyo SCP-5000 99The Sanyo SCP-6000 100The Sprint Touchpoint 1100 101The Sprint Touchpoint 2100 102Sprint Touchpoint 2200 103The Sprint Touchpoint 5200 104

    Summary 105Quick References 105

    Chapter 7 Accessories for Your Wireless Phone 107

    Introduction 108Hands-Free Kits 108Cases and Belt Clips 109Chargers 111Batteries 113Faceplates 113Summary 114Quick References 114

    wwwgetconnectedcom

    Exploring WirelessPhone Batteries

    There are threestandard wirelessphone batteries

    bull NiCad An oldertechnology withsome technicalproblems

    bull NiMH A newertechnology that doesnot suffer frommemory effects

    bull Li-Ion A long lastingand light batterythat does not sufferfrom memory effects

    165_cell_ bTOCqk 111201 159 PM Page xvi

    Contents xvii

    Part IIIService Plans and Rates 117Chapter 8 Understanding Service Plans 119

    Introduction 120Understanding Basic Plan Structures 121

    Local Plans 121Regional Plans 123National Plans without Roaming Charges 123National Plans with Roaming Charges 124

    Breaking Down Wireless Plans and Fees 124Additional Plan Features and Fees 127

    The Prepaid Option 128Summary 131Quick References 131

    Chapter 9 Service Providers and Service Areas 133

    Introduction 134What Services Are Available to You 134

    Wireless Service Providers 134Finding Service Providers in Your Area 135

    Service Areas 136Local Coverage 136Regional Coverage 139National Coverage 139

    Quality of Service 140Why Is Service Quality Inconsistent 141Who Has the Best Service 142

    Wireless Carrier Directory 144Verizon Wireless 145Cingular Wireless 146ATampT Wireless 147Sprint PCS 148Nextel 149Alltel 150VoiceStreamreg 151US Cellular 152Qwest 153

    wwwgetconnectedcom

    Comparing ServiceProviders

    Verizon Wireless

    bull 28000000subscribers

    bull 26 market sharebull Web site http

    verizonwirelesscom

    165_cell_ bTOCqk 111201 159 PM Page xvii

    Exploring DomesticRoaming Options

    As with any othercalling feature pricesand options fordomestic roaming varyby where you live andwhich service provideryou choose If you arethe type of person thattravels within theUnited States quiteoften you should lookfor a plan that offersthe following

    bull Coverage with noroaming costs in thecities and townsfrom which you willbe making your calls

    bull Low roaming costsper minute withroaming coverage inall the areas towhich you will travel

    bull A service that willwork when outsideyour home area at alltimes Some newwireless services offerunlimited local callingfor a flat fee permonth but do notoffer the ability toroam outside of yourlocal area

    xviii Contents

    Triton PCS 154Western Wireless 155Dobson Communication Corp 155Telecorp 155Century Telephone 155Centennial Cellular 155Rural Cellular Corporation 155Cricket 156Cincinnati Bell Wireless 156

    Summary 157Quick Reference 157

    Chapter 10 Traveling Your Domestic and International Roaming Options 159

    Introduction 160What Is Roaming 160Domestic Roaming Options 161

    ATampT WirelessATampT Digital One Rate Plans 162

    Sprint PCS Real Nationwide Long Distance 163

    Verizon Wireless National SingleRateSM 163

    International Roaming Options 164Nextel WorldwideSM 165ATampT WorldConnectreg Service 166VoiceStream 166WorldCell 166

    Guide to International Wireless Carriers 167Summary 169Quick References 169

    Chapter 11 Understanding Special Deals and Promotions 171

    Introduction 172Types of Promotions 172

    Service Credits 172Rebates 173

    wwwgetconnectedcom

    165_cell_ bTOCqk 111201 159 PM Page xviii

    Contents xix

    More MinutesldquoSign Now and Get 1000 More Minutesrdquo 173

    Free Advanced ServicesldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo 173

    Contract Length-Based IncentivesldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo 174

    Free AccessoriesldquoSign Up Now and Get a Free Headset Kitrdquo 174

    Helpful Hints 175Limited Time Offer 175Plan Restrictions 175Phone Restrictions 175Minutes 175Services Yoursquoll Never Use 176

    Summary 177Quick References 177

    Part IVLooking Ahead 179Chapter 12 Frequently Asked Questions 181

    Introduction 182Frequently Asked Questions about Phones 182

    What are the differences between analog and digital phones 182

    What is the difference between PCS and cellular 182

    What is Third Generation 183What is a dual-band phone 183What battery has the longest life

    NiMH or Li-Ion 183What is the difference between

    talk time and standby time 183Frequently Asked Questions about

    Service Rates and Plans 183Why is the quality of my wireless

    service sometimes inconsistent 184

    wwwgetconnectedcom

    Answers to YourFrequently AskedQuestions

    What Is the Differencebetween PCS andCellular

    bull Phones that operateon a PCS system(personalcommunicationsservice) use digitaltechnology and offeradvanced featureslike caller ID

    bull Cellular phones useeither digital oranalog technologyor both

    165_cell_ bTOCqk 111201 159 PM Page xix

    xx Contents

    Which wireless carrier has the best signal strength 184

    What is roaming 184If it is called a nationwide plan then

    why are there roaming charges 184What plans do not charge for

    roaming 185How do I know which mode my

    phone is in 185What do peak and off-peak hours

    indicate 185How do service providers count

    anytime minutes versus evening and weekend minutes 185

    Do I get charged when people call me 185Does it use up my minutes when I

    call other wireless phones 186When I call my voice mail am I

    using my minutes 186What is considered a long distance call 186

    Are toll free number calls free 186What is the farthest I can call from

    my wireless phone 186Can all cellular phones be used

    worldwide 187More Frequently Asked Questions 187

    Can I just keep the phone I have and change plans 187

    Can I change my service plan at any time 187

    Can I keep my phone number if I move or switch wireless carriers 187

    If I donrsquot like my phone numbercan I change it 188

    Do I have to sign a contract 188Why do I need a credit card to

    buy a phone 188Are rebates for phones instant or

    mail-in 188

    wwwgetconnectedcom

    165_cell_ bTOCqk 111201 159 PM Page xx

    Contents xxi

    Chapter 13 The Future of Wireless Communications 189

    Introduction 190As Use Increases Prices Fall 190What to Consider before Throwing

    Away Your Home Phone 191Wireless as the Only Communications

    Network 192Combining All Your Devices 1933GmdashThe Third Generation of Wireless 194Summary 195Quick References 195

    Appendix A Glossary of Wireless Terms 197

    Appendix B How to Use the GetConnectedcom Web Site 209

    Introduction 210Home Page 210Wireless Home Page 211

    Havenrsquot Decided Which Plan Is for You Start Here 212

    Picking a Plan 213Browsing by Plans 213

    Picking a Phone 215Browsing by Phones 215

    Choosing Accessories 216Your Shopping Cart 218Ordering at GetConnected Inc 218Checklist 219

    Index 221

    wwwgetconnectedcom

    Using Wireless

    The average monthlycost for wireless use isaround $40 but variesfrom less than $20 forlittle use to over $100for heavy use

    AboutGetConnectedcom

    wwwGetConnectedcom sells a variety oftelecommunicationservices from wirelessphones to high-speedInternet to longdistance service

    The GetConnectedcom Home Page

    165_cell_ bTOCqk 111201 159 PM Page xxi

    165_cell_ bTOCqk 111201 159 PM Page xxii

    Telecommunications consumers are paying between 50 and 500 toomuch every month for the services that keep them in touch in-tune andinformedWhy would anyone pay $030 per minute for long distance whenthey could pay just $005 The answer is because there has not been a goodway to determine the correct services based on the way you use yourphone or your high-speed Internet access or your wireless phone

    The Consumerrsquos Guide to Wireless Phones and Service Plans will help youdetermine what you need in a wireless phone and service planThe infor-mation in this Guide is compiled from the data that GetConnected Inccollects directly from the wireless service providers and the tools that wehave developed to help direct you to the perfect plan and phone On ourWeb site wwwGetConnectedcom you can easily compare the data side byside and use these tools to optimize your choices Both on our Web site andin this book we help lead you through the maze of offerings based on howyou will use your phone to make sure that you spend wisely to take advan-tage of todayrsquos great wireless services

    There is no reason that you should buy a $200 phone and pay $75 permonth if you only need to use your phone in the case of an emergencyAreyou a techno-savvy road warrior or a minimalist Do you need a wirelessphone that lets you read and send e-mail or do you just need it to call forroadside assistance Will you use your phone only as you drive around yourtown or will you need it to work in Paris All these questions will beanswered to make sure you buy the phone and service plan that are rightfor you

    Wireless is everywheremdashif you donrsquot own a wireless phone you haveprobably used one If you havenrsquot used a wireless phone you most certainlyhave seen people using themThe number of people in the United States whoown wireless phones is well over 100 million and growing steadilyAt around40 to 50 US market penetration we are actually behind most Europeancountries In Finland the home country of Nokia the leading wireless phonemanufacturer over 70 of people own wireless phonesTodayrsquos wirelessphones can give you access to the Internet e-mail your calendar from work

    xxiii

    Foreword

    165_cell_ cForewardqk 111201 200 PM Page xxiii

    xxiv Foreword

    and even the documents you keep on your computer every dayThe com-bination of voice and data services is quickly evolving wireless phones intopocket-sized all-in-one communications and productivity tools

    GetConnected is committed to helping you shop for compare andbuy the perfect telecommunications services mdashincluding all your wirelessneeds Our team of wireless experts who made this book possible con-tinually upload information from numerous carriers and monitor the Webto make sure that we have the latest information on wireless phones rateplans accessories and promotionsThe combination of wwwgetcon-nectedcom and this Guide will help you buy a wireless phone and ser-vice plan that will meet your needs but wonrsquot break your wallet

    Special thanks to Bev Leslie James Melissa and Jeff for all their hardwork compiling current information for this book and for alwaysfocusing on ways to help consumers select the perfect wireless phone andservice planAfter all that is GetConnectedrsquos missionmdashto help you findand buy the telecommunications services that fit your needs

    So whatever your needs are for wireless service this Guide willhelp point you to the correct purchases In order to see the most up-to-date offers from all major wireless service providers in the UnitedStates be sure to check wwwgetconnectedcomWhile you are therehave a look at the other great telecommunications offers for high-speedInternet access (DSL and cable modems) long distance local phonesatellite TV and handheld PDAsmdashwe can definitely help you get themost for your telecommunications dollar

    Enjoy this Guide to Wireless and do not hesitate to referenceGetConnectedcom for the latest rate plan product pricing and promo-tion information as you get closer to your purchase

    Sasha Novakovich Tracy Lawrence President amp Co-Founder CEO amp Co-FounderGetConnected Inc GetConnected Inc

    wwwgetconnectedcom

    165_cell_ cForewardqk 111201 200 PM Page xxiv

    General Information

    Part I

    165_cell_C01qk 111201 148 PM Page 1

    165_cell_C01qk 111201 148 PM Page 2

    Quick References in this chapter

    In the Beginning An Introduction to Wireless

    Getting Started

    Assessing Your Coverage Needs

    What Comes First the Phone or theService

    Usage Considerations

    The Bottom Line Understanding Cost

    Bargain Shopping Looking at Promotions

    Bells and Whistles Looking at Accessories

    Making Sense of it All The Phone and Planfor Me

    Summary

    Quick References

    3

    How to Choose aWireless Phoneand Service

    Chapter 1

    165_cell_C01qk 111201 148 PM Page 3

    4 Chapter 1 bull How to Choose a Wireless Phone and Service

    IntroductionThe only answer to the question ldquoWhich wireless phone should I buyrdquois unfortunatelyldquoIt dependsrdquoThere are so many choices out there todaythat the only way to select the perfect phone for you is to look at manydifferent factorsmdashput yourself in the middle of the process and figure outhow you will use the phone where and when you will make most ofyour calls and how much you want to spend

    The first thing to realize is that the phone is only as good as thenetwork on which it works In the ldquoold daysrdquo of wireless a single phonewould work on either of the two cellular networks So when youplunked down your $1000 for that huge phone and another $80 permonth with wireless carrier A if you did not find their service to yourliking you could walk across the street to their only competitor andswitch to the competitorrsquos network using the same phoneThat doesnrsquotwork any more

    In the early 1990s competitors for the two original cellular compa-nies started to spring upmdashthey were called PCS or PersonalCommunication Services carriersThe only difference between cellularand PCS is that cellular started out transmitting your call using analogtechnology and PCS started out using all digital transmissions Cellularcompanies have all gone over to digital technologies (see Chapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo for more information onanalog versus digital technologies) so there really is no differencebetween the original cellular carriers and the newer totally digital PCScarriers any more One of the things that digital technology allows thecarriers to do is to sell phones that will work only on their networkmdashsothe days of walking across the street to sign up on someone elsersquos net-work with the same phone are pretty much gone

    Thinking about making the switch to wireless full time andditching your home phone completely Well you are not alone but youare among a small group of techno-savvy users who are foregoing thewires for the freedom of wirelessAnd why not If you buy a wirelessplan with 3000 minutes of use included you have to use them sometime right Just beware the pitfalls discussed in Chapter 13ldquoTheFuture of Wirelessrdquo So what factors do you need to consider whenbuying that perfect wireless phone There are basically six steps that wewill detail in this chapter

    wwwgetconnectedcom

    165_cell_C01qk 111201 148 PM Page 4

    wwwgetconnectedcom

    1 Look for service providers with Coverage in your areamdashWhere will you use your phone and which wireless carrier hasthe best service there

    2 Choose the wireless Phone you want andor needmdashDo youneed all the latest options or do you just need to make calls inan emergency

    3 Make sure you know how you will Use your wirelessphonemdashHow many minutes will you use each month and atwhat time of the day will you use the most minutes Will youcall locally or long distance

    4 Be aware of how much buying and using wireless will CostmdashHow much are you willing to spend on the monthly serviceand on the phone

    5 Look for special PromotionsmdashAre there any great deals outthere that will get you the best deal for the right phone andplan

    6 Donrsquot forget your AccessoriesmdashWill you need to use aheadset for your car do you need a belt clip or extra batteries

    COMPARING SERVICE PLANS AND PHONES

    For the latest information on wireless service plans and phonesand to compare them side by side log on towwwGetConnectedcom

    In the Beginning An Introduction to WirelessThink of the walkie-talkie as the electronic equivalent of taking yourfirst step For many of us it was our first introduction into the world ofwireless technology Bewildering and exciting but more importantlyproof that even at an early age humankind possessed some sort ofinherent need to find new ways to communicateThe walkie-talkie waswildly successful

    How to Choose a Wireless Phone and Service bull Chapter 1 5

    165_cell_C01qk 111201 148 PM Page 5

    6 Chapter 1 bull How to Choose a Wireless Phone and Service

    Fast-forward a few years and wersquove grown into a more dependableadult version of the walkie-talkie called the cordless phonemdasha trueintroduction to what has permeated our lifestyles at home work andplay But limitations of physical distance prevented us from taking thecordless on the road until miraculously the cellular or wireless phoneappeared and now itrsquos a vicious game of catch-up to understand whatwireless means to the average Joe

    The BasicsTodayrsquos cellular service operates on much the same principle as our ear-lier walkie-talkie devicesYour voice is still transmitted through the airfrom point A to point B but thatrsquos where most of the similarities end

    With cellular technology messages sound clearer travel farther andare received by the second party (with a little luck) as if we were nextdoorAnd itrsquos all done through a network built by breaking a geographicregion into small areas called cells which include the cellular antennasCalls are transmitted from the antenna to the wired telephone systemuntil it reaches the target audience on the other endThe term cellular isoften used to refer to ldquotraditional cellularrdquo or analog technology (AMPSor Advanced Mobile Phone Service) which utilized a network built at800 MHz by two service providers or carriers in each marketThissimply means that 800 MHz is the wavelength or frequency at whichyour voice travels from your phone to the antenna It also assures you thatwhether calling from the beach or from a traffic jam potentially life-altering commands like ldquohalf pepperonirdquo will be heard at the other end

    The Digital AgeJust when you think that yoursquove got a pretty good handle on what analogis all about digital technology joins the partyThis essentially means asecond wireless technology new terminology products and services yetanother learning curve as well as up to five or six new competitors ineach market But the principle between analog and digital remains basi-cally the sameThe two most significant differences are that calls nowtravel at a frequency of either 800 MHz or 1900MHz and unlike analogthe digital network breaks down the senderrsquos voice into binary codetransmits it as data and reassembles it on the other endThese digital net-works usually are referred to as Personal Communications Service (PCS)

    wwwgetconnectedcom

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    How to Choose a Wireless Phone and Service bull Chapter 1 7

    networks although the traditional cellular carriers also offer digital ser-vice and sometimes call their digital service PCS alsoThe relevance ofthese changes to the every-day consumer is that this break-through affectseverything from call quality to network access and features like caller IDInternet access and extended battery life

    Getting StartedGetting fitted for a wireless service provider plan and a compatiblephone is as easy as doing some painless homework before you buyWersquove made the following descriptions as clear as possible for you tounderstand before you make an educated buying decision get hookedup charge your battery and get ready for the air wavesTo make sureyou have all the latest up-to-date phone and plan information youshould use online resources like wwwGetConnectedcom the leadingcommunication resource with exhaustive lists of plans and services thatempower you the user to make the right decision for your lifestyle

    CHOOSE A SERVICE PLAN THAT BEST MEETS YOUR

    DAY-TO-DAY NEEDS

    How many calls will I make each day Where will I callmdashlocal orlong distance Will I travel out of my local area with my phone DoI need my phone to act as a pager also Make sure your serviceplan and your phone meet your day-to-day needs

    Usage When will you use your phone This can be a realmoney-saving decision Most wireless networks operate at ornear capacity during peak business hours and carriers typi-cally charge users for every second they tie up a circuit If youuse your cellular phone heavily at night and on weekendsmany carriers cater to that need by offering off-peak specialsof 300 500 or even 1000 minutes of evening and weekendcalling for a nominal fee with the purchase of a standard ser-vice planThese packages can be real money savers if used asintended but beware different providers define peak off-peak and weekend hours differently

    wwwgetconnectedcom

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    8 Chapter 1 bull How to Choose a Wireless Phone and Service

    TravelingRoaming Do you travel a lot If you traveloutside of your localhome area or service provider net-work you can incur roaming charges which means a sur-charge will be applied for calls made and received while outof your home area and your local rate plan costs no longerapplyThe good news is that most carriers have plans thatcover beyond your local calling area From regional plans(ie NortheastWest Coast etc) to national plans themonthly fees generally are based on the size of the coveragearea and though more expensive each month than localplans these plans can be worth it if you expect to incurexpensive roaming fees

    Traveling Abroad US digital phones are mostly incom-patible with worldwide networks except for parts ofMexico and Canada where some of the same technologystandards are used If your phone has analog capability (ieit is an analog-only or dualtri-mode phone) it could workin some Caribbean countries although it may not receivecalls Europe and parts of Asia use mainly a standardizeddigital network called GSM Phones built with GSM tech-nology can access the network regardless of the callerrsquoscountry of origin although each wireless carrier has theirown charges for roaming into other countries and thephone has to be programmed to work at the frequency ofthat country

    Assessing Your Coverage NeedsYou may have seen the coolest phone being used by your best friendyesterday but unless you have wireless coverage where you are going touse your phone it may end up being an expensive paperweightThereare many ways to find out which wireless carriers offer service in yourareamdashTV and newspaper ads junk mail and inserts and online sitesthat show you the coverage maps for each company (see Chapter 9ldquoService Providers and Service Areasrdquo for detailed maps)The problemwith all these indicators of the companies that say they offer service atyour house is that you donrsquot truly know how their service works whereyou want it to work just by looking at a map

    wwwgetconnectedcom

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    How to Choose a Wireless Phone and Service bull Chapter 1 9

    wwwgetconnectedcom

    Your Friends Are Your Best ResourceThe best way to tell who has the best coverage where you need it(home school work downtown etc) is to talk to your friends Even ifyou call each wireless carrier in your area (up to seven or eight compa-nies) they will of course tell you that they have the best coverageexactly where you need itmdasheven though they may have minimal cov-erage thereThere is nothing more frustrating than buying a phonewith a zillion included minutes for $25 per month when you cannotuse it anywhere you want to use it

    The questions to ask your friends about their wireless phonesshould be about their experiences with their phones specifically whereyou want to use yoursAsk if the calls were clear or if they were hard tohear (a sign of poor coverage)Ask if they had trouble making the calland received many busy signals (a sign of low capacitymdashnot manypeople can make calls at the same time) Here are some starting places

    1 Can you use your phone in your house

    2 Can you use your phone in your office

    3 Can you use your phone in school

    4 Does your call ever get disconnected or ldquodroprdquo when you aretravelingmdashif so where

    5 Can you use your phone reliably any time of the day or doyou get busy signals at certain times like heavy commutertimes (7 AM to 9 AM or 430 PM to 7 PM)

    6 Does your phone work where you travelmdashfor example if youtake trips to the mountains the beach the mall and so on

    Which Comes First the Phone or the ServiceShould you look for a phone first or a rate plan and wireless carrierThe problem with buying a phone first is that you donrsquot know if it willwork on the network that gives you the best coverage Having said thatit is common for people to see a phone being used by a friend or co-worker or on TV or in a magazine and to be completely fixated onbuying that phoneThatrsquos not a problemmdashjust realize that it may limit

    165_cell_C01qk 111201 148 PM Page 9

    10 Chapter 1 bull How to Choose a Wireless Phone and Service

    the places you can get the best use out of your phone If yoursquove got tohave that really cool red phone that you saw Billy using then that ishow you need to start shopping

    Buying the wireless phone that is perfect for you is a big piece ofgetting into wirelessYou can spend lots of money on a wireless phonewith all the latest features or you can get a phone that is practicallyfree with limited bells and whistlesThe options seem to be limitlessmdashlarge phones small phones phones with speaker phones built inphones that can surf the WebThe choice is yours Look at

    Size Weight Color Networks available

    Features

    If you do not have any specific phone in mind you should do alittle research to make sure you are buying a phone that will suit yourneeds Chapter 6ldquoGuide to Wireless Phonesrdquo describes some of thephones available in the United States right now but as with any elec-tronic device there are new models coming out all the time so be sureto check wwwGetConnectedcom for the latest phones available

    What Features Do You Need in a Wireless PhoneWhen choosing a phone or a service provider the same is truemdashaskyour friends People who have wireless phones are great resources whenyou are looking for a phoneAsk them how the phone works whetherit is too heavy if you can see the numbers on the screen easily and soon Be sure to think about all the things you can do with a wirelessphone and whether those things are important to you (see Chapter 6ldquoGuide to Wireless Phonesrdquo) Here is a short list of the features that youmay want to use with your new phone

    Wireless Internet Access The ability to look at certain Websites

    Short Message Service (SMS) and E-Mail The ability tosend and receive short messages and text e-mails

    wwwgetconnectedcom

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    How to Choose a Wireless Phone and Service bull Chapter 1 11

    Speaker Phone Some phones allow you to use them as aspeaker phone

    Two-way Radio Service Nextel offers a ldquopush to talkrdquo ser-vice that lets your phone work like a walkie-talkie for quickcheap conversations between two or more people

    Downloading Different Ring Tones You can customize theway your phone rings from a popular song to a classical hit

    What about the Technical Side of the PhoneWhen you are looking at a phone you also want to make sure its tech-nical specifications meet your needsThese are things like the expectedbattery life the ability to add a headset the size of the screen and moreYou can see all the details of each phone at wwwGetConnectedcombut here is a short list of what you should consider

    Size considerations including the height and the weight of thephone

    Expected battery life for talk time and standby time Lines of text and characters per line on the screen (how big

    the screen is and how big the numbers are on the screen) Internet capabilities Messaging capabilities

    Usage ConsiderationsThe most important thing to understand but the toughest to figure outis how you will use your phone If you do a little simple planning nowyou will save some money in the selection of your monthly service planWill you use it only when you get a flat tire and need to call for helpOr will you use it from dawn to dusk as your only phone Will you calllong distance or just locally How about international calls

    Rate plans offer the most confusing set of choices yetmdashpeak timeoff-peak time long distance included roaming costs wireless data andso onTo make sure that you buy the service that you need you needto look at how you will use your phone and make sure that you buyonly what you needThe majority of wireless users do not even comeclose to using the minutes that the service providers give them in their

    wwwgetconnectedcom

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    12 Chapter 1 bull How to Choose a Wireless Phone and Service

    rate plan How can you possibly use 3000 minutes on your wirelessphone It is nice to have all these minutes just in case but if you canpay $10 less per month you can save $120 per year

    Your Day-to-Day UseWhen you really think about it you can pretty much tell when whereand how you will be using your phone Set up a schedule based onyour use that will follow the basic parameters of the wireless rate plans

    How many peak minutes of calling do you need (typicallybetween 700 AM and 700 PM)

    What are your needs for off-peak minutes of calling (701 PM

    to 659 AM and sometimes all day Saturday and Sunday) What percent of your calls will be local calls What percent of your calls will be long distance

    How often do you think you will use your phone when youare outside of your local calling area (roaming)

    An example of such a schedule can be seen in Table 11

    Table 11 Sample Schedule Illustrating Potential Phone Use

    Peak Hours Off-Peak Hours

    Weekdays 4 calls 2 calls

    Weekends mdash 8 calls

    Times Days per Week x 5 days (2 x 5 days) + (8 x 2 days)

    Total Calls per Week 20 calls 26 calls

    Times 4 Weeks per Month = 80 calls 104 calls

    Times 2 Minutes (avg call length) = x 2 x 2

    Total Monthly Minutes 160 minutes 208 minutes

    Local Calls (70 of all calls) 112 minutes 146 minutes

    Long Distance Calls (30 of all calls) 48 minutes 62 minutes

    Percent Roaming Use (10 of all calls) 16 minutes 21 minutes

    wwwgetconnectedcom

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    How to Choose a Wireless Phone and Service bull Chapter 1 13

    wwwgetconnectedcom

    You can put the information from Table 11 into the Wireless Wizardat wwwGetConnectedcom to see all the latest service plans that matchyour intended useYou can also use this information to make sure that anyrate plan you are considering has all the minutes you need to use whenyou need to use them how you intend to use them and where you intendto use them For this example make sure that there are at least 160 min-utes of peak minutes 208 off-peak minutes and that the costs for long dis-tance and roaming are not too high if they are not included Some planswill include long distance and roaming minutes so you donrsquot have to payanything extra but the majority of plans charge extra for each

    FOR MORE INFORMATION

    For more details on service plans see Chapter 8 ldquoUnderstandingService Plansrdquo or visit wwwGetConnectedcom

    The Bottom Line Understanding CostWhen you are considering cost while picking the perfect phone andplan realize that there are many different costs involved phone costmonthly service plan cost activation fee cancellation fee long distanceroaming overage costs (using more minutes than are provided in yourrate plan) See Chapter 8ldquoUnderstanding Service Plansrdquo for full detailsFirst you need to have a feeling for the basics that constitute the majorcosts the phone and the rate plan

    How Much to Spend on the PhoneWhen looking at the phones available you will see phones that are free oreffectively free with rebates and credits (see Chapter 11ldquoUnderstandingSpecial Deals and Promotionsrdquo) and you will see phones that are veryexpensive which can act as two-way pagers personal digital assistants andmay even wash your car if programmed correctly Free phones almostalways have a required contract or length of service agreement of one ortwo years If you are looking to get into wireless on the cheap then a freephone may work for you even with the contract If you want your phoneto send e-mail cruise the Web and play Beethoven when it rings you will

    165_cell_C01qk 111201 148 PM Page 13

    14 Chapter 1 bull How to Choose a Wireless Phone and Service

    have to pay from $100 on up for the phone For the details on the wirelessphones see Chapter 6ldquoGuide to Wireless Phonesrdquo

    How Much to Spend on the Rate PlanEvery month you will be charged for your wireless use If you staywithin your allowed minutes then you will pay the expected amountthat you sign up for (plus some taxes and fees that are charged by all car-riers usually a few dollars) but if you use more minutes than allowed inyour plan you will be billed for the extra minutes at premium pricesand get a bill potentially much higher than you expectThat is why it isimportant to think about your use prior to signing up for your service

    You can spend as little as $20 or so and as much as $200 or moreper month based on the amount of use you will have Check outwwwGetConnectedcom for the latest in phones and service plans

    WHAT ABOUT PREPAIDPrepaid wireless is a great way to get a wireless phone with nocredit history no credit card and for a short periods of use Prepaidis perfect for

    Students and children Gifts (no long-term contract needed) Short-term use for example when you need a phone for

    three months Very little monthly use (be careful to make sure the

    minutes donrsquot expire)

    For more information on prepaid wireless see Chapter 8ldquoUnderstanding Service Plansrdquo

    Bargain Shopping Understanding PromotionsEvery wireless service provider offers promotions throughout the yearto entice you to sign up for serviceThey may offer a free phone a spe-cial weekends-free package or free accessoriesWhen you are lookingto sign up for service and have an idea of which service you think you

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    How to Choose a Wireless Phone and Service bull Chapter 1 15

    want which phones work on that service how you will use the phoneand how much you are willing to pay you need to look at the availablepromotions Sometimes these promotions can save you hundreds of dol-lars over the life of your wireless use But beware of promotions that arenot exactly what you are looking for such as those that may tie youinto a long term contract offer features that you wonrsquot use or add min-utes that you could never use even if you are on the phone everywaking moment

    For a complete breakdown on promotions see the details inChapter 11ldquoUnderstanding Special Deals and Promotionsrdquo and get thelatest available promotions from wwwGetConnectedcom

    Bells and Whistles Looking at AccessoriesThe last things to consider when buying your new phone are the acces-sories that you may need to make it perfect for youAsk yourself thesequestions to determine if you need these accessories

    Will I use the phone while driving If Yes get a car kitor a headset (many phones already come with some sort ofhands-free head set so be sure not to buy an extra if it isincluded)

    Will I use the phone a lot while driving If Yes then geta car charger or a car kit

    Do I need to use my phone for long times while awayfrom my charger If Yes then buy an extra battery andmake sure it is a long-life battery

    Will I need to charge my phone in more than oneplace If Yes then buy an extra charger for your office orhome

    Will I need to carry my phone with me all the timeIf Yes then buy a leather case for protection with a clip or abelt clip that hooks onto the battery

    Do I want to personalize my phone with differentcolors If Yes then buy a phone that has faceplates and afaceplate to your likingmdashthere are many colors available forsome of todayrsquos popular phones

    wwwgetconnectedcom

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    16 Chapter 1 bull How to Choose a Wireless Phone and Service

    For more information on the myriad of accessories available forwireless phones refer to Chapter 7ldquoAccessories for Your WirelessPhonesrdquo

    Making Sense of It All The Phone and Plan for MeSomdashconfused Buying wireless is not a simple process designed tomake sure you get the phone and service plan that you needAll wire-less carriers try to differentiate themselves from their competitors andby doing so they do not make it simple to compare their plans to othersimilar plansThe information in this guide will help you make an edu-cated purchase for the rate plan that fits your needs and the phone thatwill do all that you need it to doWhy pay for a $60 plan when youonly need a $40 plan Why buy a $200 phone when all you need is a$40 phone These are the questions that we help you figure out

    Many of the points in this book are based on offers and rate plansthat are available at the time of this writingWireless carriers changetheir offers frequently so the best thing to do after realizing how youwill use your plan and phone is to log onto the Internet and visitwwwGetConnectedcom to make sure you see the most up-to-dateinformation

    wwwgetconnectedcom

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    How to Choose a Wireless Phone and Service bull Chapter 1 17

    wwwgetconnectedcom

    SummaryAs you can see there are many things to consider when buying the perfectwireless phone and service for you It is not hard it just takes a littlehomework and researchThe important thing to remember is thatalthough there are many confusing options by realizing how you will useyour phone and what your main needs are and by using online tools likewwwGetConnectedcom you can buy the perfect plan and phone

    Table 12 shows you the basic categories of phone users as well asthe basic parameters for the phones and the plans that you should keepin mind while you are reading this book and selecting the wirelessproducts that are right for you

    Table 12 Guidelines for Equipment and Services for VariousTypes of Users

    If You Are Then You Should Get a And a

    A techno-savvy National rate plan Digital phone with road warrior with roaming wireless Internet

    included two-way messaging and speed dialing

    Always on the Local rate plan Digital phone with go shuttling lots of minutes caller ID lots of battery the kids or with of use life and car chargera working parent

    A student with Prepaid rate plan Wireless phone that no credit history with some extra works in the areas or buying for a prepaid cards neededmdashschool home student mall etc

    A security-minded Very low-priced Phone that will work motorist who will rate plan with anywhere and a car chargeruse the phone minimal minutesonly in an emergency situation

    165_cell_C01qk 111201 148 PM Page 17

    Quick ReferenceIn the BeginningAn Introduction to Wireless

    The walkie-talkie started the wireless revolution

    Wireless phones began with analog cellular service

    Digital technology has taken wireless to new heights

    Getting Started

    Do a little homework to understand how you will use yourwireless phone

    Assessing Your Coverage Needs

    Where will you use your phone and which wireless carrierhas the best service there

    Make sure you know all the service providers in your area

    Ask your friends who they use and what they think

    The important places to have coverage are where you livework go to school and travel

    What Comes First the Phone or the Service

    Do you need all the latest options or do you just need tomake calls in an emergency

    If you must have the coolest phone go ahead

    Figure out if you need all the features or if you just need abasic phone

    Make sure the technical aspects of the phone match yourneedsmdashbattery life screen size etc

    Usage Considerations

    How many minutes will you use each month and at whattime of the day will you use the most minutes Will you calllocally or long distance

    18 Chapter 1 bull How to Choose a Wireless Phone and Service

    wwwgetconnectedcom

    165_cell_C01qk 111201 148 PM Page 18

    Figuring out when where and how you will use your phoneis the most important piece

    Take a few minutes to look at the number of calls you willmake when you will make them and to and from where

    Plug your expected use in online tools and Wizards to see themost current plans that fit your needs

    The Bottom Line Understanding Cost

    How much are you willing to spend on the monthly serviceand on the phone

    Be aware of all the costs including activation fees taxes andoverage costs

    Make sure the phone you must have is not too expensive

    Keep your monthly service fee under control by choosing theplan correctly

    Bargain Shopping Looking at Promotions

    Are there any great deals out there that will get you the bestdeal for the right phone and plan

    Take a look at the latest promotions to make sure you arenrsquotmissing out

    Donrsquot fall for a promotion you donrsquot need

    Make sure the promotion doesnrsquot tie you into a long-termcontract if you donrsquot want one

    Bells and Whistles Looking at Accessories

    Will you need to use a headset for your car do you need abelt clip or extra batteries

    If the phone is perfect make sure it has the accessories youneed

    Donrsquot buy accessories that are already included in the packagewith the phone

    Check the promotions to see if some accessories are free

    How to Choose a Wireless Phone and Service bull Chapter 1 19

    wwwgetconnectedcom

    165_cell_C01qk 111201 149 PM Page 19

    Making Sense of It AllThe Phone and Plan for Me

    There are many options out there but you can make sense ofit all

    Buying the perfect phone and rate plan for you just takes alittle time

    20 Chapter 1 bull How to Choose a Wireless Phone and Service

    wwwgetconnectedcom

    165_cell_C01qk 111201 149 PM Page 20

    Analog DigitalmdashWhatrsquos theDifference

    Quick References in this chapter

    Evolution of the Wireless Phone

    Exploring Analog Technology

    Examining Digital Technology

    The Pros and Cons of Digital

    Summary

    Quick References

    21

    Chapter 2

    165_cell_C02qk 111201 150 PM Page 21

    22 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

    wwwgetconnectedcom

    DID YOU KNOWA wireless phone is a radio It operates with a transmitter and areceiver to make sure you can hear the message coming in and theother person can hear you

    IntroductionRemember the days before cellular phones when the only methods ofcommunicating while on the road were by using walkie-talkies or CBradios That equipment was so restrictive that you could call only oneor two select people within a very short distance (under 50 miles)Well believe it or not that wasnrsquot all that long ago Mobile communi-cation has increased dramatically in popularity and availability in thelast 20 yearsThis can certainly be credited to the ever-improvingever-expanding wireless technology

    There are many types of wireless technologies available throughoutthe nationWhat are they Whatrsquos the best technology for your needsDo you need more than one And what do all those terms meananyway In this chapter we will answer these questions for you

    Generally speaking wireless technology can be broken down intotwo categories analog and digitalAnalog has been around the longestand as a result has a more expansive coverage area than digital Digital isa fairly new technology and therefore it may not be available in all ruralareas However digital wireless is growing rapidly and its coverage areais expanding everyday If digital technology is not available in your areatoday you could possibly wake up tomorrow and learn that it is

    Of course digital wireless is not the end-all and be-all of wirelesstechnology It does have its restrictionsWe will examine the pros andcons of both analog and digital technologymdashand let you decide whichis best for you

    Evolution of the Wireless PhoneWireless phones work using technology similar to CB radios AMFMradios and walkie-talkies However they are a bit more complex and

    165_cell_C02qk 111201 150 PM Page 22

    Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 23

    as a result they are better suited to fit todayrsquos needs for communica-tions on the gomdashstaying in touch no matter where you are A simpleway to explain it is to compare a wireless phone to a CB radio or awalkie-talkie

    Both CB radios and walkie-talkies are simplex devicesThis meansthat two people that communicate on a CB radio talk on the same fre-quency but only one person can talk at a timeA wireless phone is aduplex deviceA duplex device uses two frequencies One frequency isused for talking and a second separate frequency is used for listeningAmong many other uses a wireless phone (or duplex device) allowsboth people on a call to talk at once Not only does the wireless phoneeliminate the need to use terms such as ldquoRogerrdquo and ldquoover and outrdquobut also more importantly makes the flow of the conversationsmoother From a userrsquos standpoint talking on a wireless phone feelsmuch like talking on your home phoneThe only difference is that youcan be a hundred miles from any city house or telephone pole

    Wireless technology is based on the car-mounted police radios ofthe 1920s Mobile telephone service became available to private cus-tomers in the 1940s In 1947 Southwestern Bell and ATampT launchedthe first commercial mobile phone service in St Louis Missouri butthe Federal Communications Commission (FCC) limited the amountof frequencies available which made only 23 simultaneous phone con-versations available within a service area (the mobile phones offeredonly six channels with a 60 KHz spacing between them)Unfortunately that spacing schema led to very poor sound quality dueto cross-channel interference much like the cross talk on wirelinephonesThe original public wireless systems generally used single high-powered transmitters to cover the entire coverage area In order to uti-lize the precious frequencies allotted to themATampT developed an ideato replace the single high-powered transmitters with smaller strategi-cally placed transmitters throughout the metropolitan area calls wouldswitch between transmitters as they needed a stronger signalAlthoughthis method of handling calls certainly eased some of the problems itdid not eliminate the problem altogether In fact the problem of toofew voice channels plagued the wireless phone industry for several years

    The main problem was that demand always seemed to exceed supplySince the FCC refused to allocate more frequencies for mobile wirelessuse waiting lists became ATampTrsquos temporary solution as the companystrove for the technological advances necessary to accommodate

    wwwgetconnectedcom

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    24 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

    everyone For example in 1976 there were less than 600 mobile phonecustomers in New York City but there were over 3500 people on thewaiting listsAcross the United States at that time there were nearly45000 subscribers but there were still another 20000 people on waitinglists as much as 10 years long Compare this situation to todayrsquos whereservice providers give away free phones and thousands of minutes to gaincustomersWireless technology has come a long wayThe term ldquocellularrdquodescribes how each geographic region of coverage is broken up into cellsWithin each of these cells is a tower or antenna a radio transmitter andcontrol equipment Early wireless transmission operated at 800 MHz onanalog signals which are sent on a continuous waveAnalog signals arecovered in more detail later on this chapterWhen a customer presses theSEND button on their wireless phone the first signal sent allows the net-work to identify the caller as a recognized customer then it verifies thathe or she is a customer of the service with an active account and finds afree channel to place the call to the other party

    Personal Communication Services (PCS) operating at 1900 MHzfollowed years later PCS refers to the digital wireless services that agiven wireless carrier can bundle together for the user Services like mes-saging paging and voice mail are all part of the PCS environment Mostof the wireless carriers in the United States offer PCS services even thecarriers that operate at 800 MHz or the original analog frequency Somewireless providers began looking into digital technology as a way toincrease the number of customers that could use their networks simulta-neously thus increasing the number of customers they could add to theirnetwork (basically digital signals are encoded voice delivered by bit-streams which is described more fully later in this chapter) Some wire-less providers are using digital signals to send not only voice but alsodata Digital signals are based on three technologies Code DivisionMultiple Access (CDMA)Time Division Multiple Access (TDMA) andGlobal System for Mobile Communication (GSM)A more detaileddescription of these technologies can be found in Chapter 3ldquoCDMA toTDMAmdashDigital Terms and Basic Definitionsrdquo

    Exploring Analog TechnologyIn the early 1980s the Federal Communications Commission (FCC)approved the first analog wireless telephone standard known as AdvancedMobile Phone Service (AMPS)The term ldquowirelessrdquo often is used to

    wwwgetconnectedcom

    165_cell_C02qk 111201 150 PM Page 24

    Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 25

    refer to ldquotraditional wirelessrdquo analog or AMPSAnalog utilizes a networkbuilt at 800 MHzThis simply means that 800 MHz is the wavelength orfrequency at which your voice travels in a continuous wave between thewireless phone and the closest antenna at those frequenciesTo put thisinto perspective an FM radio functions at between 88 and 108 MHz

    An easy way to think about analog voice signals is to realize thatwhen you talk to another person in the same room your voice arrivesin his or her ears using analog voice wavesThe sounds you make travelthrough the air as a continuous analog sound waveThe biggest differ-ence between talking to your friends in person and over an analogwireless phone is the frequency at which your voice is transmitted

    So in a sense analog was the pioneer for todayrsquos wireless tech-nologyAs with any new productivity enhancing technology it quicklybecame popular among business professionals traveling salespeople andpeople who needed to be in touch wherever they were Since thenew-found mobility of communications was primarily a business toolthe prices were well out of reach for the every day consumerFortunately for American consumers in 1996 the FCC put theTelecommunications Act into effect which would increase competitionfor all telecommunications services including adding up to six or sevennew wireless carriers in all major marketsTo learn more about wirelesscarriers and their coverage refer to Chapter 9ldquoService Providers andService Areasrdquo

    AMPS

    Advanced Mobile Phone service or AMPS was the original cellulartechnology used in the United States It offered basic voice serviceand would connect a wireless phone user to the closest cellulartower by sending the conversation over the airwaves in a contin-uous flow or analog sound wave This was a great starting pointbut it had many limitations A version of AMPS known asNarrowband Advanced Mobile Phone Service (NAMPS) incorporatessome digital technology to allow the system to carry about threetimes as many calls as the original version Even though it uses dig-ital technology it is still considered analog AMPS and NAMPSoperate in the only 800-MHz band and do not offer many of thefeatures common in digital wireless service such as e-mail andWeb browsing For more information on AMPS refer to Chapter 3ldquoCDMA to TDMAmdashDigital Terms and Basic Definitionsrdquo

    wwwgetconnectedcom

    165_cell_C02qk 111201 151 PM Page 25

    26 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

    Examining Digital TechnologyJust when you think that yoursquove got a pretty good handle on whatanalog is all about digital technology joins the partyThis essentiallymeans a second wireless network new terminology new products andservices and yet another learning curve But the principle betweenanalog and digital remains basically the sameThe most significant dif-ference is that unlike analog the digital network does not send outyour voice on a continuous wave through the air but breaks downyour voice into binary code (0rsquos and 1rsquos) transmits it as data andreassembles it on the other endThese digital networks are usuallyreferred to as Personal Communications Service or (PCS) networks(Refer to Chapter 3 ldquoCDMA to TDMAmdashDigital Terms and BasicDefinitionsrdquo for more information on the various types of digitaltechnologies) The relevance of these changes to the every-day con-sumer is that this breakthrough affects everything from call quality tothe number of people who can access the network in any geograph-ical area and to features like caller ID Internet access or extendedbattery life

    Digital wireless phones use the same radio technology as analogphones but they use it in a different way Analog systems use thesignal between the phone and the wireless network mostly on a one-to-one basis (one channel for one call) Digital networks allow mul-tiple calls per channel or frequency which allows the wireless carrierto offer service to more people in their coverage area Some of thedigital technologies have increased the number of people who cantalk at the same time by six to ten times that allowed by analog sys-tems So in a nutshell digital technology is more efficient thananalog

    The Pros and Cons of DigitalAs with any comparison there are pros and cons to each itemWhenchoosing between digital or analog the most important thing toremember is that analog is an established technology it has beenaround long enough and is available in most areas even very rurallocations However established is not always goodmdashthere is alwaysroom for improvement Digital wireless uses newer technology

    wwwgetconnectedcom

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    Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 27

    although it may not be available everywhere it offers many featuresthat are unavailable to analog customers Because of the advancedtechnology that digital wireless uses it is the primary service beingoffered today to customers by almost all wireless carriersThe fol-lowing lists break down the pros and cons for digital technology andcan help you decide whatrsquos best for you

    Advantages of Digital Phones

    Clarity Digital wireless calls are often clearer than analogwireless calls

    Capacity By enabling more calls to use the same bandwidthdigital technology reduces the busy signals that occur onanalog networks when too many people attempt to use theirphones at the same time

    Value Digital plans tend to offer cheaper bundled minutesthan the analog alternatives because the wireless carrier hasmore bandwidth on digital than on analog

    Better Phone Choices Because digital wireless can utilizemore advanced features than analog most digital phones comewith innovative features (like a calendar calculator and wire-less Internet capabilities)The popularity of digital phones hasalso created an increased demand for phones resulting in morephone choices for the consumer

    Battery Life Digital wireless phones generally have alonger battery life than analog phonesThis explains whydigital phones are usually smaller and come with more talktime than analog phones Analog phones have to be in activemode all the time which drains the battery digital phonescan use a standby or sleep mode which saves battery use

    Security Digital technology breaks your voice into zerosand ones before it transmits it through the air making itinherently more secure than analog technologyThis makes itmore difficult for anyone to eavesdrop on your wireless calls

    Extra Features In general digital networks tend to offer thecustomer more network feature options like Caller IDTextMessaging and even Web surfing

    wwwgetconnectedcom

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    28 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

    Disadvantages of Digital Phones

    Coverage In the United States the networks are still relativelyyoung and do not offer a coverage area as comprehensive as theanalog networks

    Single Band Phones Some digital phones operate onlyon the digital network that is the primary network of thecarrierThese phones are great when they are in the digitalcoverage of the carrier but will not be able to make orreceive calls when outside of the digital network forexample when in a rural area on vacation or while travelingin nonpopulated areas

    Roaming Fees Some wireless carriers offer their low per-minute cost or included minutes only while you are oper-ating on their digital network which may be only in ametropolitan area and the immediate surroundingsWhenyou drive outside that area you are using roaming minuteswhich are more expensive and often are not included inyour monthly service fee

    Digital Sound Problems Although digital sound quality hasdramatically improved since its introduction you are likely tofind areas on the edges of the digital coverage area where thesound is like calling from under water or where your call willjust be disconnected Sometimes that is better than the analogstatic but other times it can be just as frustrating

    wwwgetconnectedcom

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    SummaryAlthough the coverage areas when using analog is still superior to thecoverage you will find on a digital phone the advantages of a digitalphone far surpass those of an analog phoneThe majority of wirelessphones available offer a secondary mode of operation on the analognetwork to make sure you have as much coverage as possible which isan important factor when looking at phonesThere is nothing worsethan spending $200 on a phone that offers the latest in digital capabili-ties only to have it not work as soon as you leave the highway

    Quick References Evolution of the Wireless Phone

    Wireless phones work on technology that is similar to that ofCB radiosAMFM radios and walkie-talkies

    A cellular phone is a duplex deviceThis means it can sendand receive voice signals at the same time so you donrsquot haveto talk like you are on a walkie-talkie

    With wireless technology messages sound clearer travel far-ther and are received by the person you are calling as if youwere next door

    Exploring Analog Technology

    In the early 1980s the FCC approved the first analog wirelesstelephone standard known as AMPS

    Analog was the pioneer for wireless technology

    Analog wireless sends your voice in a continuous wave fromyour phone to the closest tower and forwards it to the otherparty

    Examining Digital Technology

    Just when you think that yoursquove got a pretty good handle onwhat analog is all about digital technology joins the party

    Digital wireless phones use the same radio technology asanalog phones but they use it in a different way

    Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 29

    wwwgetconnectedcom

    165_cell_C02qk 111201 151 PM Page 29

    Digital wireless sends your voice as 0rsquos and 1rsquos from yourphone to the closest tower and reassembles it to send it to theother party

    In a nutshell digital is more efficient than analog

    The Pros and Cons of Digital

    Digital networks are often clearer than analog wireless

    Digital phones generally have a longer battery life than analogphones

    Analog still has more coverage for calling from more places

    30 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

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    CDMA to TDMAmdashDigital Terms andBasic Definitions

    Quick References in this chapter

    Code Division Multiple Access

    Global Systems for MobileCommunications

    Time Division Multiple Access

    Enhanced Specialized Mobile Radio

    Service Providers and Technologies

    Summary

    Quick References

    31

    Chapter 3

    165_cell_C03qk 111201 152 PM Page 31

    32 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

    IntroductionAs wireless technology becomes more and more popular serviceproviders and wireless providers will offer their customers more andmore advanced features Since the introduction of digital into the cel-lular world the possibilities seem endlessAlthough analog technologythe original wireless technology continues to be the most expansivenetwork available it is being challenged by digital technology as digitaltechnology offers superior abilities to better serve the consumer One ofthe major problems with digital wireless today is the sheer number ofdigital wireless service providers that exist For the average customerknowing what the different types of digital services are what servicesthe different providers have to offer and why one service provider isbetter or worse than the other is almost impossible

    The only thing that matters to most people buying wireless is thatit works clearly and consistently and is relatively inexpensiveReasonable expectations but when someone ventures online or into awireless store to buy a wireless phone and service plan they are con-fronted with so many similar choices that it can be overwhelming andquite confusingThe reasons that the wireless carriers moved fromanalog to digital or built their networks using only digital are many butthe most compelling reason is that digital allows them to offer moreMore features More customers per channel of frequency allocated bythe FCC More seamless use across the country Just plain more

    Early mobile telephone systems allowed only one conversation perfrequency which was very limiting to the carriers in terms of howmany customers they could serveThere was nothing that could reallybe done based on technology that did not allow for frequencies to bereused in any single geographical area However the demand for wire-less phones has led to systems whose design is based on the reuse offrequencies One of the first services to design a frequency reuse planor cellular plan was the Advanced Mobile Phone Service (AMPS)

    Before AMPS there were a limited number of channels available forwireless phones the towers to transmit and receive the signal from themobile units were designed to cover large geographic areas so as to limitthe number of towers and to lower costs However this resulted in verylow user density and crippled the systems in highly populated areasAMPSwas designed to allow frequencies to be reused in a smaller geographicarea thereby increasing the available user density Digital technologies

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    CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 33

    expanded on the reuse of frequency to allow each channel to carry threesix and even ten times as many calls as the older systemsThe ability totake a personrsquos voice break it down into 0rsquos and 1rsquos and reassemble itwhen it got to a tower enabled each bit of frequency to be used for manyvoice calls and for passing data back and forth across the network

    The types of digital service that have evolved in the United Statesand around the world vary from each other mostly in technical waysbut also in some very customer-affecting waysThere are four types ofdigital systems is the United States

    Code Division Multiple Access (CDMA) Global System for Mobile Communications (GSM) Time Division Multiple Accessing (TDMA)

    Enhanced Specialized Mobile Radio (ESMR)

    The differences of the types of digital service are discussed in theremaining sections of this chapter

    COMPETING DIGITAL STANDARDS

    Wireless carriers are always trying to find the best way to optimizetheir networks with new technologies while making sure that once acustomer is on their network it is tough for them to leave for thecompetitor In the early days of wireless the cellular providers all gottogether so the story goes and agreed to move from their analogsystems to a common digital standard This would allow for simplecustomer roaming and migration from one network to another thuscreating the easiest solution for the consumer Immediately after thehands were shaken to agree on this one standard the carriers allstarting making their own arrangements and vendor choices basedon different standards including TDMA GSM and CDMA and thesimplicity that once existed in the analog world quickly ended

    Code Division Multiple AccessCode Division Multiple Access (CDMA) is often referred to as themost interesting but hardest to implement method of carrying wirelessservices CDMA systems have no channels but instead encode each callas a coded sequence across the entire frequency spectrum Each conver-

    wwwgetconnectedcom

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    34 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

    sation is modulated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the frequency spectrum

    CDMA is the newest of the multiple access technologies it is notyet as widely used but is showing great promise CDMA does notdivide the allocated block of frequencies into individual channels Itassigns a unique code to each signal and then combines all the signalsinto a single large channelThe receiver receives the integrated signaland uses the same code just to process the desired signal CDMA isgaining popularity as a third-generation (3G) wireless phone tech-nology because it is very efficient at utilizing bandwidth plus it isnatively very secure because all conversations are uniquely encoded

    The fact that CDMA shares frequencies with neighboring wirelesstowers allows for easier installation of extra capacity since extracapacity can be achieved by simply adding extra cell sites andshrinking power levels of nearby sitesThe downside to CDMA is thecomplexity of deciphering and extracting the received signals espe-cially if there are multiple signal paths (reflections) between the phoneand the wireless tower (called multipath interference)As a resultCDMA phones are sometimes more expensive than other digitalphones and CDMA antenna site equipment is three to four times theprice of the other digital network equivalents

    Benefits of CDMA CDMA networks cover more wireless users in the United States thanany other digital standard and include benefits such as

    Advanced features like caller ID text messaging Voice clarity and overall call quality The ability to filter out background noise and interference Fewer dropped calls (as compared to analog) Improved security and privacymdashthe digitally encoded spread

    spectrum transmissions minimizes eavesdropping Α large number of customers who can share the same radio

    frequencies The greatest customer capacity of network equipment for

    low cost Less battery power (when compared to analog)

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    CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 35

    Global Systems for MobileCommunicationsGlobal Systems for Mobile Communication (GSM) is the maintechnology used by the international digital wireless systems how-ever GMS is used only by a small percentage of wireless carriers inthe United States GSM is interesting in that it uses a modified andfar more efficient version of TDMA (explained later in thischapter) GSM keeps the idea of timeslots on frequency channelsbut corrects several major shortcomings Since the GSM timeslotsare smaller than TDMA they hold less data but allow for data ratesstarting at 300 bits per secondThus a call can use as many times-lots as necessary up to a limit of 13 kilobits per secondWhen a callis inactive (silence) or can be compressed more fewer timeslots areusedTo facilitate filling in gaps left by unused timeslots calls do fre-quency hopping in GSMThis means that calls will jump betweenchannels and timeslots to maximize the systemrsquos usage A controlchannel is used to communicate the frequency hopping and otherinformation between the antenna tower and the phone

    The architecture used by GSM consists of three main componentsa mobile station a base station subsystem and a network subsystemThese components work in tandem to allow a user to travel seamlesslywithout interruption of service while offering the flexibility of havingany device used permanently or temporarily by any user Utilizing thethree separate components of the GSM network this type of communi-cation is truly portableA user can place an identification card called aSubscriber Identity Module (SIM) in the wireless device and the devicewill take on the personal configurations and information of that userThis includes telephone numbers home system and billing informa-tionAlthough the United States has migrated towards CDMA andTDMA as the premier mode of wireless communications a large partof the world uses GSM

    Benefits of GSMGSM networks cover the most wireless users around the world and thetechnology is gaining favor in the United States because of the fol-lowing benefits

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    36 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

    Provides integrated voice high-speed two-way data fax andshort message services capabilities

    Offers advanced features such as caller ID text messaging Offers superior voice clarity and overall call quality Provides personal identification tied to a Subscriber

    Information Module (SIM) card that can be used in multiplephones not tying the user to one phone

    Offers voice privacy Uses less battery power (when compared to analog) Enables a single technology handset to work around the world

    where GSM is available (as long as the frequencies are acces-sible by the handset)

    Time Division Multiple AccessTime Division Multiple Access (TDMA) divides wireless conversationsby frequency and time to increase the capacity of the networkTDMAuses a single voice channel for multiple calls by taking each callbreaking it into timed sections of a digital transmission to the towerand reassembling the call based on the timeslot For example call A hasall its parts put into timeslot A call B has its parts put into timeslot Band each are sent in one transmission to the tower where the calls areput back together for transmission to the other partyTDMA was oneof the original digital systems used and has gone through many revi-sions to make sure it utilizes the network to the best of its abilitiesBased on a limited number of timeslots for each call in a channelTDMA has no accommodations for silence in a telephone conversa-tion In other words once a call is initiated the channeltimeslot pairbelongs to the phone for the duration of the call

    Each channel using TDMA technology for wireless calls is furtherdivided into timeslots Each timeslot is assigned to a different userThetransmitter transmits information for all timeslots at the same frequencyand the receivers receive all the timeslots but listen only to the timeslotthey have been allocatedThe net effect is that the efficiency of thechannel is increased by a multiple of the number of timeslots that arebeing used Most common second-generation TDMA phone systemsuse three timeslots

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    CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 37

    wwwgetconnectedcom

    Benefits of TDMATDMA was one of the first technologies to expand analogrsquos voice capa-bilities beyond one call per channelTDMA has many other benefits

    Provides advanced features like caller ID text messaging Economizes bandwidth Provides voice clarity and overall call quality even over long

    distances Is difficult to decode therefore only minimal eavesdropping is

    possible Uses less battery power (when compared to analog) Offers voice privacy

    Enhanced Specialized Mobile RadioEnhanced Specialized Mobile Radio (ESMR) systems use digital radiotransmissions similar to other digital technologies Spread-spectrummodes such as frequency hopping are common One major differencefrom other networks is that in an ESMR system connections betweenusers is almost instantaneous compared to the typical delays required todial and set up a call in a public cellular networkThis capability allowsthe ESMR carrier to offer walkie-talkiendashlike services on its network aswell as cellular callingThis is a great advantage for large work groupswho need to be in constant contact with just a touch of a button forexample a construction crew ESMR services also allow customers tocontact many people at the same time much like a CB radio thus cre-ating a multiple person ldquocallrdquo

    Examples of ESMR networks include Ericssonrsquos Enhanced DigitalAccess Communications System (EDACS) Motorolarsquos IntegratedDispatch Enhanced Network (iDEN) and the Nextel System

    Delivery and courier services which depend on mobility and speedalso typically employ ESMR for voice communications between thedelivery vehicles and the officeThe technology consists of a dispatcherin an office plotting out the dayrsquos events for the driverWhen the driverarrives at his location he radios the dispatcher and lets him know hislocationThe benefit of ESMR is its ability to act like a CB radioallowing all users on one channel to listen while still allowing two users

    165_cell_C03qk 111201 152 PM Page 37

    38 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

    to communicate personallyThis arrangement allows the dispatcher tocoordinate schedules for both pick-ups and deliveries and to track thedriverrsquos progress Drivers with empty loads can be routed to assist back-logged drivers Drivers that are on the road can be radioed if a customercancels a deliveryThis type of communication benefits delivery servicesin two major areas saving time and increasing efficiency

    Benefits of ESMRESMR is a unique digital service that allows the user a couple ways tocommunicate including

    Push-to-talk features that operate like walkie-talkies allowusers to talk directly to another person without a delay in set-ting up the call

    Group calling allows users to talk to many people at one time

    Digital transmissions assure privacy

    Two-way data features are available

    International systems allow the use of one handset anywherethe service is available

    Service Providers and Technologies Now that wersquove covered the basic digital technology offerings you maybe wondering which service providers or wireless carriers offer whichservicesTo help you make sense of this wersquove provided the leading ser-vice providers and their offerings in Table 31

    NOTE

    Be aware that Table 31 is not a complete list of US wireless ser-vice providers

    wwwgetconnectedcom

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    CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 39

    wwwgetconnectedcom

    Table 31 Service Providers and the Technologies That They Offer

    Wireless Technology

    Service Provider CDMA TDMA GSM ESMR

    ATampT Wireless

    Cingular Wireless

    Nextel

    Qwest Wireless

    Sprint PCS

    SunCom

    Verizon Wireless

    Century Tel

    NTELOS

    PrimeCo

    US Cellular

    Cincinnati Bell Wireless

    VoiceStream Wireless

    165_cell_C03qk 111201 152 PM Page 39

    SummaryDigital technology is quickly outpacing analog with its advanced fea-tures incredible battery life and voice qualityThe limitation of cov-erage for each of the four types of digital coverage in the United Statescan sometimes be overcome by using a wireless phone that has digitalservice and analog capabilities in order to maximize the places in theUS where the phone will workThe differences between the types ofdigital available to consumers is tough to discern so the best way tojudge which one is best for you is to consider the features coverageand quality of that digital coverage in your location

    Quick References

    Code Division Multiple Access

    CDMA networks cover more wireless users in the UnitedStates than any other digital standard and include benefitssuch as

    Advanced features like caller ID and text messaging

    Most capacity of all digital networks

    Secure calling

    Global Systems for Mobile Communications

    GSM networks cover the most wireless users around theworld and the technology is gaining favor in the United Statesbecause of the following benefits

    Provides integrated voice high-speed two-way datafax and short message services capabilities

    Enables a single technology handset to work aroundthe world where GSM is available

    SIM card feature keeps subscriber information

    40 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

    wwwgetconnectedcom

    165_cell_C03qk 111201 152 PM Page 40

    Time Division Multiple Access

    TDMA was one of the first technologies to expand analogrsquosvoice capabilities beyond one call per channelTDMA hasmany other benefits

    Secure calling

    Advanced features like caller ID and text messaging

    Economizes bandwidth

    Enhanced Specialized Mobile Radio

    ESMR is a unique digital service that allows the user a coupleways to communicate including

    Directly connect to other users like a walkie-talkie

    Talk to groups of people like a CB radio

    Two-way data

    CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 41

    wwwgetconnectedcom

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    165_cell_C03qk 111201 152 PM Page 42

    Wireless Data andthe WirelessInternetmdashDo INeed It

    Quick References in this chapter

    What Is the Wireless Internet

    How Does It Work

    What Kind of Phone Do I Need

    What Services Can I Get from the Wireless Carriers

    What Services Can I Get from ThirdParties

    Wireless Data and Fax

    Summary

    Quick References

    43

    Chapter 4

    165_cell_C04qk 111401 432 PM Page 43

    44 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

    IntroductionImagine that the four hours you spent sitting in the airport waiting fora delayed flight yesterday could have been as productive as being in theoffice sitting at your desk Instead of getting friendly with the airportbartender you could have been browsing the 80 unread e-mails in yourinbox checking your stock portfolios or even looking up directions tothat impending business meetingYes you can do all this in the palm ofyour hand as long as you have the right phone and access to theWireless Internet

    What Is the Wireless InternetLike millions of others around the world you use the Internet fromyour home or work computer every day to communicate with friendsfamily and co-workers check your stocks keep up with the news andweather make travel plans get directions and check movie timesMissing e-mail messages updates on your stocks or some news you justneed to know can be detrimental to your personal and professional lifeHow would you like the freedom of leaving the office for a while butstill being connected to the world around you

    Thanks to the Wireless Internet you can get away from the officefor a bit while maintaining complete control over the information thatmatters most to youAnswer e-mail check sports scores and news allfrom the palm of your hand

    The Wireless Internet gives your phone a dual personalitymdashone forvoice and one for dataAll the data that you need every day may very wellbe available to you by using your wireless phoneThe Wireless Internet letsyou read reply forward and manage your e-mail It helps you to be moreefficient when you are on the run or when you need to access informa-tion while you are away from the officeThere are many software compa-nies today that are creating applications to allow you to see all the datathat you use at work through your wireless phoneAlthough the informa-tion will not be presented in a format that your are familiar with you willbe able to access and manipulate itmdashread it fax it e-mail it delete it

    How Does It WorkPerhaps the most important factor in the birth of Wireless Internet hasbeen the immense growth of wireless phones in the last few yearsWith

    wwwgetconnectedcom

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    Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 45

    digital wireless networks expanding at record pace a solid foundationfor Wireless Internet services was established In 1997 Nokia MotorolaEricsson and Phonecom came together to create the WirelessApplication Protocol (WAP) because they believed a universal standardwas critical to the successful implementation of the Wireless InternetWAP uses Wireless Markup Language (WML) which includes theHandheld Device Markup Language (HDML) developed byPhonecom (now called OpenWave after their merger withSoftwarecom)The wireless phones are also equipped with a piece ofsoftware called a micro-browser which is analogous to the Web browseryou use to access the Internet from your home or work PCThemicro-browser allows you either to enter a Web address or to click on apage link which will then bring you to that page

    Most wireless phones have data transfer rates of 144 kbps or lessCompared to a typical home PC 56 kbps modem cable modem orDSL connection (100 kbps+) wireless speeds are much slowerWirelessInternet content is typically text-based so the time it takes to downloadcontent is less than if the page were loaded with graphicsAnd althoughyou donrsquot get the graphical beauty of the Internet you are able to gainaccess to the information that matters to you most while on the goAcomparison of a typical Web page and its wireless Web counterpart canbe seen in Figures 41 and 42

    The relatively small size of the liquid crystal display (LCD) on awireless phone certainly presents another challenge Most Web sites aredesigned for a resolution of 640 by 480 pixels which is ideal forviewing on a desktop or laptop computerThe page simply will not fiton wireless phone displays which average 150 by 150 pixelsAlso themajority of wireless devices use monochromatic screens Pages are moredifficult to read when the text and background colors become similarshades of grayWAP takes each of these limitations into account andprovides a way for pages to be displayed for optimal viewing capabilitieson a wireless phone screen

    New applications are being developed to allow more graphics to bedownloaded onto wireless phones Given the limitations of the phonescreen the normal graphics you are used to will not appear on yourphone Some phones and wireless services can accept wireless bitmappictures (WBMP) which offer a taste of things to come in the deliveryof images to wireless phones albeit not a high resolution full-color ani-mated picture like yoursquod see on your home computer

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    46 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

    There are many steps involved in accessing a Web page throughyour wireless phone

    1 The handset establishes a connection with its base station

    2 Once this connection is set up the micro-browser initiates aconnection to a WAP gateway predefined in the phonersquosconfiguration

    wwwgetconnectedcom

    Figure 42 Yahoo Home Page Tool Bar on the Typical WirelessPhone Screen

    Figure 41 Yahoo Home Page Tool Bar on the Typical ComputerScreen

    165_cell_C04qk 111401 432 PM Page 46

    Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 47

    3 The micro-browser requests a URL from the WAP gatewayThis is done via a compact binary encoded request

    4 The gateway translates this request into an HTTP request andsends it over the wired Internet to the specified content server

    5 The content server responds by sending a page of WML con-tent which may also contain WMLScript (similar toJavaScript) and special graphics in WBMP format

    6 The gateway compresses the response into a special binaryformat optimized for low-bandwidth networks and thensends it back to the micro-browser It also compiles anyWMLScript found in the response

    7 The micro-browser decodes the compressed signal andattempts to display it if possible

    Donrsquot worry if this seems like too much informationmdashthere aremany steps involved in getting information from the Web to your smallwireless phone screen Each step along the way may vary slightly basedon the kind of content you are requesting and the kind of phone youare usingAs the Wireless Internet matures there will be fewer steps thatvary from the wired Internet thus allowing any device to access theonline information in virtually the same way

    What Kind of Phone Do I Need To access the Wireless Internet you will need to get an Internet-readyphoneThese phones currently range in price from $100 to $500Three examples of Internet-ready phones can be seen in Figures 4344 and 45

    NOTE

    For a more complete sampling of Internet-ready phones refer toChapter 6 ldquoGuide to Wireless Phonesrdquo

    Wireless Internet service also enables users to connect their laptopsto the Internet without plugging into the phone socket in the wallYoucan purchase a separate cable that will allow you to connect to theInternet using your phone as your modemThe range of prices for

    wwwgetconnectedcom

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    48 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

    wwwgetconnectedcom

    Figure 43 The EricssonR289LX Internet-Ready Phone

    Figure 44 The SamsungN200 Internet-Ready Phone

    Figure 45 The Mitsubishi T250 Internet-Ready Phone

    165_cell_C04qk 111401 432 PM Page 48

    Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 49

    these kits covers the spectrum from $20 to $200 depending on the kitand its accompanying services Often using your phone as a modemwill use minutes on your monthly rate plan but sometimes you need toget an additional rate plan specifically for data

    What Services Can I Get from the Wireless Carriers Thanks to the advancements made in wireless phone technology overthe past few years virtually every large wireless service provider nowoffers Wireless Internet service to their customers some including basicWireless Internet for no additional charge with others charging anadditional monthly fee in addition to monthly service plan charges

    Some of the standard Wireless Internet services available includestock quotes show times restaurant reviews and door-to-door direc-tions right from your Wireless Internet-ready phoneWireless Internetservices that come standard on Internet-ready phones are pretty muchlimited to the basic services at this point but are expanding all the timeMany companies are creating new ways to use the Wireless Internetfrom all Internet-ready phones to allow the user to customize thephone for Web surfing Some of the services available today includeweather sports scores news headlines horoscopes e-mail notificationand calendar reminders

    The one feature that all Wireless Internet users love is the ability tohave e-mail access in their back pockets Check your e-mail wheneverand wherever you wantmdashwhile watching your daughterrsquos soccer gameor at the top of a mountain Some wireless carriers e-mail packagesallow you to print your e-mail simply by faxing the e-mail to thenearest fax machineThis is very handy if you need a copy of an inven-tory list or directions to hand to someone else

    Each wireless carrier will have slightly different services thatcome with their Wireless Internet package so be sure to look for onethat fits your needs If you only want to casually cruise the Web thenlook for one that is free or has a low per-use cost If you will dependon your wireless phone for data as much as voice make sure that thedata coverage that you will receive is of similar quality as the voicecoverage that you expect Also make sure that the e-mail use that youwant is what is available Most e-mail accounts that reside behind a

    wwwgetconnectedcom

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    50 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

    firewall (for example Exchange or Lotus enterprise applications) canbe tricky to access with your wireless phone It is easier to direct youwireless phone to standard Internet e-mail accounts called POP3 e-mail

    What Services Can I Get from Third PartiesMaking a Web site accessible to a wireless device is quite a challenge Sofar only a small portion of sites approximately 15 million of the morethan one billion Web sites provide any Wireless Internet contentAs theuse of Web-enabled wireless devices grows you can expect increasingnumbers of Webmasters to create wireless content for their Web sites toget the attention of the new wireless Web surfers

    TOP WIRELESS INTERNET PORTALS

    These portals are the most popular available to send customizedinformation via the Wireless Internet straight to your wirelessphone

    Yahoo (httpmobileyahoocom) MSN Mobile (httpmobilemsncom) America Online (httpdevicesaolcommobile) Excite (wwwexcitecominfoexcite_mobile) Vindigo (wwwvindigocom)

    Wireless carriers are partnering with many Internet contentproviders to add value to their customerrsquos Wireless Internet experienceMany of the content providers allow users to download simple contentfor specific items like weather or airline schedules and the other itemsmentioned earlier Many of the top names on the Internet are creatingcustomized areas for wireless users to access their own customizedinformation wherever they are whenever they want itThe wireless car-riers are partnering with these portals to keep their customers accessingtheir Wireless Internet often adding to the value that they bring to thewireless experience

    wwwgetconnectedcom

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    Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 51

    Portals that lead the Internet are hoping to get the same advantageon the Wireless Internet and attract the new generation of Internetusers to their wireless areas New names are trying to lead the charge inthe Wireless Internet and take a piece of the customer base away fromthe established Web leaders by enhancing the experience beyond whatthe existing Web portals are doingThe future of Wireless Internet islooking to be a great one for what will be available with increaseddownload speeds graphics color and interactive access like games withmultiple players

    Wireless Data and FaxAn increasing number of digital phones can now be used as if theywere modemsTherefore with a data cable you can use your phoneand a laptop to connect to your usual Internet service provider(AOL Earthlink etc) while on the roadThese phones can also beused for receiving faxes as long as your laptop has a fax softwareapplication

    If you want to use your wireless phone as a modem you need toask yourself the following questions

    1 Does the phone I want to buy have data orand faxcapability

    When you are purchasing a phone make sure the phone isDataFax CapableThis will assure you that your phone willbe able to operate as a modem

    2 Does your wireless service provider offer that function

    There is usually a low monthly cost associated with the dataservice However since you will most likely be using yourplan minutes to access the Internet on your computer theonly charges you should incur would be for long distance(if not included with your plan) or additional minutes (ifyou exceed your included plan minutes) In any case youshould check with your wireless service provider prior toaccessing the Internet on your computer with your wirelessphone

    wwwgetconnectedcom

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    52 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

    3 What data speed is supported on the network towhich you want to subscribe and what kind of datatransfer is it

    This is a very important question because not all types of net-works allow for the same data speeds and they donrsquot use thesame methods of transferring dataWireless carriers use eithercircuit-switched data transfer or packet-switched data transfermeaning that the network either ties up a single channel foryour data to be transmitted or it sends the data in smallpackets from one end to the other using multiple channelsThe difference is that typically packet-switched data is fasterand more reliable since the network has the ability to detectcorrupted data streams when a packet is missing and can cor-rect itself or ask your computer to fix it whereas circuit-switched data either will be working or it will notmdashthechannel will be on or off If the channel turns off in themiddle of a data transmission typically you have to start allover again

    wwwgetconnectedcom

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    SummaryThe Wireless Internet is basically a subset of the wired InternetYoushould remember that accessing the Internet with your cellular phonedoes not give you to the same amounts of computer memory pro-cessing power or monitor space as your desktop computer does soyour experience will be quite a bit differentWhen you use your wire-less phone as a modem from your laptop to access the Internet youcan see the same things you do when plugged in at work or at homeit just takes a bit longermdashand is more prone to need reconnection

    Wireless phones are still basically meant to do one primarythingmdashallow you to talk to any one any time from anywhereTheaddition of data capabilities is something that is incredibly useful formany people and is adding to the overall features that you can get withyour wireless phone purchasemdashbut the ability to toss your computer isstill years awayYou can increase your productivity access informationthat is critical to you and keep in touch with e-mail and short mes-sages using your wireless phone many users become quickly addictedto this capability

    Do you need the Wireless Internet If you are the type of personwho always needs to be in touch and know what is going on with youre-mail and electronic calendar but you also need to be in two or threeplaces at once then yes you should strongly consider the addition ofthe Wireless Internet to your cellular phone service plan

    Quick ReferencesWhat Is the Wireless Internet

    Τhe Wireless Internet adds Internet access to your wirelessphone

    Use your phone to see short pieces of information likeweather news and sports

    You can access your e-mail from your phone so that you willalways be in touch

    How Does It Work

    Your wireless phone uses a Wireless Internet standard and amicro-browser to access the Web

    Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 53

    wwwgetconnectedcom

    165_cell_C04qk 111401 432 PM Page 53

    Internet pages are written in a new language (WML orWMLScript) that is viewable on wireless phones

    Internet content is sent to the phone as text without graphicsdue to slower speeds and smaller screens than the wiredInternet

    What Kind of Phone Do I Need

    Many phones are available that include a micro-browser andthe ability to access the Web

    Prices for phones with Wireless Internet Capabilities areapproximately $100 to $500

    What Services Can I Get from the Wireless Carriers

    Wireless carriers have a number of options but primarily usestandard content providers with a preset selection of sites

    Stock quotes weather movie times directions and sportscores are all examples of information that is available frommost wireless carriers who offer Wireless Internet access

    E-mail and short message service are two-way data messagingoffers from wireless carriers

    What Services Can I Get from Third Parties

    Wireless portals are expanding the number of sites you can view

    Currently Internet search engines are developing searchengines that will allow you to search the Web for informationfrom your wireless phone

    Wireless Data and Fax

    Connecting your wireless phone to your laptop can give youaccess to the Internet with the same look and feel as thewired Internet just a bit slower

    Faxing to and from your laptop using your wireless phone as amodem can be a life saver if you are stuck on the road andneed to get some work done

    Make sure your phone can act as a modem and that yourcomputer can handle dialing out over a wireless device

    54 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

    wwwgetconnectedcom

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    Equipment

    Part II

    165_cell_C05qk 111401 435 PM Page 55

    165_cell_C05qk 111401 435 PM Page 56

    The Componentsof a WirelessPhone

    Quick References in this chapter

    The Basics

    A Beginnerrsquos Guide to Phone Features

    The Cutting Edge

    Summary

    Quick References

    57

    Chapter 5

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    58 Chapter 5 bull The Components of a Wireless Phone

    IntroductionChoosing the right phone for you is important For many people a wire-less phone is a constant companion and fashion accessory For others awireless phone is a functional device that they dig out when they need toplace a call Determining how you feel about your phone will make iteasier to decide which features are more or less important to you

    The main components that make a phone more or less attractiveare size standard features advanced features and accessory optionsTheprice of a phone usually is determined by these componentsThesmaller the size and weight of a phone the more expensive it tends tobeThe more advanced features (like wireless Internet access) the phonehas the more expensive it tends to beAccessory options such as higherquality batteries interchangeable faceplates hands-free kits and batterychargers donrsquot change the initial price of the phone but they do impactthe bottom-line price

    Wireless carriers tend to offer at least one less expensive basicmodel phone with their plansThat phone is usually a good qualityphone with standard features an average weight and an average batteryThe sectionldquoA Beginnerrsquos Guide to Phone Featuresrdquo will detail whatyou can expect to get from that type of phone

    Every wireless carrier will also offer a ldquohotrdquo new phone that has thelatest and greatest everythingmdashand is the most expensiveThese phonesare typically the latest innovation in size (palm size) exterior appeal(stainless steel) advanced features (MP3 players) or a combination ofthese componentsThe sectionldquoThe Cutting Edgerdquo will review todayrsquoslatest novelties

    If you want more than the basic phone but donrsquot need as much asthe hot phone there are plenty of options Knowing what the compo-nents do will help you buy the phone that works best for you and thatfits into your budget

    The BasicsThe Ericsson R289LX is one of the most popular phones todaybecause it offers many of the best features for a reasonable price Figure51 shows the Ericsson R289lX and calls attention to the various ele-ments you will find on most wireless phonesThese elements aredescribed in further detail in the following sections

    wwwgetconnectedcom

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    The Components of a Wireless Phone bull Chapter 5 59

    Display Screen Screen Size If you plan to use the phone for wireless

    Internet applications then a larger multiline screen is amust Look at how many lines of text can fit on a screenand how many characters per line Also be sure to check ifyou are able to read the letters on the screen or if they arejust simply too small

    Monochromatic versus Color Displays Most wirelessphones have monochromatic (ie black and white all amberor all green) displays but there are a growing number ofphones that offer color LCD displaysWireless phones withcolor screens use more memory and are more expensive theyare the cutting edge of wireless phone display technology

    Antenna Antennas are internal fixed or extendable Extendable antennas must befully extended to give you their maximum rangeThe best kind of

    wwwgetconnectedcom

    Figure 51 The Basic Components of All Cellular PhonesIllustrated Using the Ericsson R289LX

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    60 Chapter 5 bull The Components of a Wireless Phone

    antenna depends on where you use your phone and how strong thecoverage is in that area Most of the time an internal or fixed antennaworks just fine but when you are at the edge of a wireless carrierrsquos cov-erage area you may get better quality from a phone with an extendableantenna

    Menu Selection and Scroll Keys The look and feel of the menu selection and scroll keys varies by phonemodelThe usability of these keys is very important if you plan to useyour phone for Internet surfing or for text messaging

    Scroll Keys Let you quickly surf through menus submenusand phone books

    Menu Selection Keys Let you choose the option that iscurrently displayed above the key

    Phone Menu Lets you customize your phone to make ityour ownmdashfor example the sound of the ring the volume ofthe earpiece or the key pad when you press the numbers andso onThe phone menu is where you will find all these set-tings every phone is slightly different as to how the menu islaid out and displayedThe userrsquos manual for your phone willwalk you through all the selections

    Other Keys To save on size most keypads have multiple functions Many featuresare available through the menus but shortcuts and certain basic func-tions are available only by pressing the keys in a certain order Forexample to lock your keypad you may press 0 or to speed dial anumber you may press 8 Reading the userrsquos manual that comes withthe phone will explain exactly how this works for the phone youchoose

    Keypad Letters When you use a wireless phone to sendtwo-way messages or e-mail you enter the text using yourkeypad Each number corresponds with certain letters forexample A B and C are on the 2 key In order to type a Cinto your phone you press the 2 key three times

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    The Components of a Wireless Phone bull Chapter 5 61

    wwwgetconnectedcom

    Clear Key Most phones have a key that will allow you toerase the last number or letter you entered (usually labeledCLR) Press the CLR button once to remove the last digitentered or hold it down to erase the entire entry

    Message Key Most digital phones are able to receive textmessages and will also display when you have a voice mailwaiting for youThe message key will allow you to accessthese messages for review

    PREDICTIVE TEXT ENTRY

    Many wireless phones are loaded with software that helps you typewords with fewer keystrokes Tegic (wwwtegiccom) is one com-pany that offers software called T9 (wwwt9com) which helps youuse the nine keys on your phone to type thousands of words bypressing each number key only once instead of up to three timesWhen you are typing many short messages using your phone it ismuch easier to use predictive text entry software than continuallytyping the number keys

    Battery The quality of the battery will determine the talkstandby time of yourphone Generally phones are sold with a standard battery that gives youan average talkstandby time Extra batteries can be bought as acces-sories and upgraded later so we do not recommend making thetalkstandby time of the standard battery the decisive factor in deter-mining which phone you choose to purchase (see Chapter 7ldquoAccessories for Your Wireless Phonerdquo)

    Jacks If you plan on charging your phone in the car or using a hands-freeaccessory then you want to make sure that the phone model that youpurchase will support these kinds of accessoriesA quick way to verifycompatibility is to make sure the jacks for these accessories are physi-cally available

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    62 Chapter 5 bull The Components of a Wireless Phone

    Hands-Free Jack Some phones require a special attachmentfor using a head set or a hands-free device Others accessoriesoften offer a standard plug that will work with many differenttypes of phones

    Charger Jack (or connection) Most phones will have anumber of charger types available (standard charger rapidcharger and car adaptor charger)They each have advantagesso if you want a specific charger make sure the phone supports it

    A Beginnerrsquos Guide to Phone Features No one can decide for you which features are more important thanothers However knowing what the features are can help you decide foryourself if it is something that you will never use or something youcanrsquot live without Since the type of features a phone has is directly pro-portional to the amount it may cost you reviewing the list of featureswill help you decide between the $400 phone and the $40 phoneAndwhen you are comparing similar phones the one that has the right fea-tures for you is the one you want

    Standard Features Standard features tend to vary by phone manufacturer (such asMotorola or Nokia) and model rather than by wireless service carrierA Nokia 8200 model offered by Cingular will have the same standardfeatures as a Nokia 8200 model offered by ATampT Wireless (eventhough they use different networks) How the different wireless car-riers choose to highlight and advertise those features can vary widelyThe following features are in alphabetical order and are available onmost phones currently on the market Some very basic phones maynot have all of these features

    Automatic Redial Let your phone do the work for youAwireless phone with automatic redial will continually dial acall until you get through to the number you are attemptingto reach

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    The Components of a Wireless Phone bull Chapter 5 63

    wwwgetconnectedcom

    Battery Level Indicator Canrsquot remember when youcharged your battery last This indicator is usually fixed onthe first screen so you always know how much power youhave left

    Calculator Always have a calculator handy Great for splittingthe bill at restaurants

    CalendarReminder Set up reminders for important meet-ings birthdays and such

    Call Log Tracks recently dialed received and missed callsThe number of calls stored varies by phone but is usuallybetween five and twenty

    Clock Leave your alarm clock at home Most phone clocksalso have an alarm feature

    Display Own Phone Number Great for when you firstget your phone and are updating all of your friends and familyon your new number but you just canrsquot remember it

    External VolumeRinger Control Turn the volume ofyour ringer up when you are outside turn it down when yougo out to dinner or to the movies

    Games Every manufacturer has their own games installedThese are great for occupying free moments while waiting inline for example

    Incoming Number Storage This is a quick and easy wayto add phone numbers to your phone bookWhen you get acall choose this option and add the name later

    Keypad Lock Allows you to lock the keypad so you donrsquotaccidentally make a call while your phone is in your bag orpocket Especially useful for ldquonon-fliprdquo phone designs

    Last Number Recall Did you hang up too soon Last-number recall allows you call the person right back withouthaving to find the number again

    Message Indicator Lets you know if you have a numerictext or voice message waiting

    Numeric Paging Use your cellular phone as a pager noneed to carry around two devices

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    64 Chapter 5 bull The Components of a Wireless Phone

    PersonalizedCustom Ring Tones Set your ring to what-ever makes you happyYou will always be able to tell itrsquos yourphone Or program a different ring for each of your favoritecallers so you can tell who is calling before you even findyour phone In addition to the standard tones many Web sitesalso offer downloadable rings that increase your options (forcompatible phones)

    Phone Book (size varies) Every phone has some type ofphone bookThe most basic phone books allow you to storeabout 20 phone numbers with namesThe most advancedphone books allow you to store over 100 entries with businesscard information e-mail addresses and up to four contactnumbers per entry

    Security Lock Password-protect your phone so that onlyyou can use it Most phones let you do this manually orautomatically Advanced phones let you password-protectsections of your information (like your phone book) A nicefeature to have in case you accidentally leave your phonesomewhere

    Signal Strength Indicator Like the battery indicator thisindicator is usually fixed on the first screen so you alwaysknow how good you can expect your reception to be

    Speed DialingOne-Touch Dialing This feature allowsyou to program certain keys to dial frequently called numbersKeeps the fumbling to a minimum when you are on the goor in a hurry

    Vibrate Mode Similar to the ring volume the vibrate modeis considered most polite when you are at the movies or otherplaces where discretion is advisedVibrate mode can also workbetter than ring volume in extremely loud places like con-certs Depending on the manufacturer vibrate can be a func-tion of either the phone or the battery If it is the battery youcan always upgrade later

    Volume Controls Allows you to turn up the volume forlow talkers and turn down the volume for loud talkersThemost advanced phones have a built-in function that modulatesthe volume for you

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    The Components of a Wireless Phone bull Chapter 5 65

    wwwgetconnectedcom

    Features Requiring Service All of the following features are considered standard features on mostphones but they also require your service carrier to provide the serviceThese services can be included or they can have a per-use monthlycharge depending on the wireless service plan you choose So in orderto use any of the following features you need to check your phonemodel and your service plan

    Call Forwarding Allows you to send calls to another phonenumber when your wireless phone number is unavailable(turned off out of range or busy) Depending on the primaryuse of your phone you can use this feature to redirect calls toyour office or home and make sure your callers are alwaystaken care of

    Call Waiting If you prefer to take your calls as they come inyou can use call waitingThis feature notifies you if anothercaller is trying to get through when you are already on thetelephoneThen you can put the first caller on hold whileyou take the other call switch between the two callers or endone call to take the other Or you can ignore the tones andlet the second caller be forwarded to your voicemail

    Caller ID Lets you see whorsquos calling before you answer Onmost models it also works with your phone book to provide aname if you have programmed the name into your phone book

    Emergency Calling Every network uses 911 for emergencycalls Some phones also have preprogrammed ldquohotrdquo keys thatallow one-touch dialing for personal emergenciesAccordingto the FCC as long as you are in an area that has any wirelesscoverage at all and regardless of the activation status of yourphone your 911 call will be placed

    Roaming Indicator This on-screen indicator lets you knowthat you are entering an area where you will be charged addi-tionally for your calls It is up to the wireless carrier to decideif they provide this service or not

    Three-Way Calling Need to make plans with more thanone person Three-way calling lets you conference in twoother phones so you donrsquot have to call anyone back More

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    66 Chapter 5 bull The Components of a Wireless Phone

    advanced phones have multi-party calling allowing you toconference with up to five additional phones

    Voice-Activated Functions Talk to your phone and it doeswhat you tell it toThis feature can be as limited as the abilityto dial certain numbers or it can retrieve your sports scoreupdates depending on the phone model

    Voicemail Allows people to leave you a message when yourphone is unavailable (turned off out of range or busy)Thisfeature can let you be a one-person office if you prefer not toforward your calls

    Advanced Features Requiring Service These features are available on a growing number of phones Everymanufacturer and every wireless carrier offers at least one phone thatallows you to use the following featuresThe usability and availability ofthese features gets better every year So if one of these features is inter-esting to you but not the right thing now check back next year and seehow it has improved

    Text Messaging or Short Message Service (SMS)Allows you to exchange short alphanumeric messages withother phones wireless devices or PCs If you plan to use thisfeature often make sure you get a phone with a comfortablekeypad and large enough display area Some text messagingservices are only for receiving messages so if you want to sendmessages make sure it is two-way capable

    Wireless Internet Access (WAP) Allows you to surf theWeb in a manner of speaking Sites that have created WAPinterfaces let you get the basics of what you need includingweather stocks news and scheduled updates May also allowyou to access e-mail depending on the phone model andplan Keypad ergonomics and display screen size will play abig part in how much you like this feature (See Chapter 4ldquoWireless Data and the Wireless InternetmdashDo I Need Itrdquo formore information)

    DataFax Capable Allows you to use your phone as amodem or a fax if your wireless carrier supports this service

    wwwgetconnectedcom

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    The Components of a Wireless Phone bull Chapter 5 67

    Speeds are available up to 144 Kbps but they vary by wirelesscarrier (see Chapter 4ldquoWireless Data and the WirelessInternetmdashDo I Need Itrdquo for more information)

    The Cutting EdgeThese features are available on a limited basis now but they will bewidely available soon enough Most of these features exist around theidea of combining your wireless phone with your Palm or other PDA(see Chapter 13ldquoThe Future of Wireless Communicationsrdquo) so youend up with a phone Palm and Internet access in one device that goeseverywhere with you

    Business Card Exchange Allows you to use the infraredport on your phone to send or receive data from other com-patible phones or handheld devices

    Currency Converter Think of it as an advanced calculatorthat helps you travel smart If you are an international travelerthis could be a very handy feature

    Infrared This is the physical feature that allows you to do allthat data beaming back and forth Check around theperimeter of the phone for a little red plastic rectangle

    MP3 Player This type of phone is a two-for-one bargainYouonly have to carry around one device and you get all your callsand can listen to your favorite tunes in between calls

    Multicolor Display Screen Right now the colors beingoffered are basic red blue green yellow Some phones letyou switch from color to color for a monochrome viewOther phones let you highlight certain features using thecolors For example your Momrsquos number could be in redyour best friendrsquos number in green and your incoming stockupdates can be in blue As the wireless Web applicationsbecome more advanced color may become more necessary

    Picture Messaging Allows you to store and send smallimages with your text messagesThe phone model may havesome pre-entered images already loaded

    Real-Time Clock Never have to set your clock againmdashletyour phone connect to the Internet and fix itself

    wwwgetconnectedcom

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    68 Chapter 5 bull The Components of a Wireless Phone

    Speaker Phone Capability Eliminates the need for ahands-free set allowing you to do other tasks while you talk

    Sync Your Phone with a Palm or PC Whether you enteryour data on the go or in the office once you sync you willhave all of the information you need in all the places you useitThis option requires additional software and may requireadditional hardware

    To Do Lists Helps you keep up with your daily tasks It alsocoordinates with your calendar

    Voice Memo Recorder Need to remember something butdonrsquot have time to enter it Use your phonersquos memo recorderand leave yourself a message for later

    Predictive Text Input Sure sending text messages surfingthe Web and using your phone as your Palm sound great buthow are you going to enter all that data One short-cut is tosync with your PCThe other is to have this feature predictivetext input Using a stored dictionary the phone ldquoguessesrdquo whatword you are typing in and lets you finish it fasterThis fea-ture also lets you insert certain words or phrases by using hotkeys you program yourself

    wwwgetconnectedcom

    68 Chapter 5 bull The Components of a Wireless Phone

    165_cell_C05qk 111401 435 PM Page 68

    SummaryThe features available on a wireless phone are one way to differentiateone phone from another If you know the difference between the fea-tures you can quickly scan the lists of features and decide if a phone isworth the price for youYou wouldnrsquot pay more for a car because itcomes with a steering wheel and you shouldnrsquot pay more because aphone offers different ring tones

    Knowing your preferences and potential uses is also important Ifyou just need a phone that wonrsquot break and wonrsquot break your walletany phone with standard features will suit your purposes If yoursquore theperson on your block that always has the latest gadgets then wirelessWeb access is a must-have for you and your eye will be wanderingtoward the PDA phones If you are looking to combine all your devicesinto one then you are definitely looking at the cutting-edge phones

    Quick ReferencesThe Basics

    The basic physical features of a phone are the same frommodel to model

    The way different models package these features varies greatly(see Chapter 6ldquoGuide to Cellular Phonesrdquo)

    Certain physical features like display screen can cause thephone to be more expensive if the screen is especially large ormulticolor

    A Beginnerrsquos Guide to Phone Features

    Most phones have these features in some capacity

    Standard features vary from manufacturer to manufacturerrather than by wireless carrier

    Standard features include automatic redial phone book bat-tery level indicator and more

    In order to get these common features not only do you needa compatible phone but you also need a wireless plan thatsupports the service you are looking for

    The Components of a Wireless Phone bull Chapter 5 69

    wwwgetconnectedcom

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    70 Chapter 5 bull The Components of a Wireless Phone

    The wireless plan may charge additional fees for these service-based features

    Other features include call waiting voice mail and three-waycalling

    These features also require service support from your wirelesscarrier but they are available only in certain phone models

    The wireless plan may charge additional fees for these service-based features

    These features are improving all of the time

    Service-based features also include text messaging andWireless Internet

    The Cutting Edge

    These features are the latest technology advances for phones

    Be prepared to pay more for these features

    Look here if you are trying to combine multiple devices (egyour phone and your PDA) into one

    These features include MP3 player sync with your PC andspeaker phone

    wwwgetconnectedcom

    165_cell_C05qk 111401 435 PM Page 70

    Guide to WirelessPhones

    Quick References in this chapter

    Size and Weight

    Networks Available

    Case Design

    Color

    Cost

    Talk Time and Standby Time

    Popular Wireless Phones

    Summary

    Quick References

    71

    Chapter 6

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    72 Chapter 6 bull Guide to Wireless Phones

    IntroductionYou have several options when selecting a phone that fits your pricerange and with enough features to suit your lifestyle there are manydiverse styles of phonesThe form color and size of the phone youcarry can serve as a reflection of your character and speak volumes tothose around you as to what type of person you are

    As current general rules dictate the most popular phones areextremely small thin or lightweightThese days it seems that just asone manufacturer creates the smallest lightest or thinnest phone thereis another company developing a phone that claims to be even better

    In addition to phones varying in size and weight many phones letyou change the appearance of the phone by letting you change thefaceplateThe ability to make such transformations makes it feel as ifyou have an entirely different phone by spending only a small amount

    With so many options the decision as to which style of phone isright for you is a difficult one to make In this chapter we explore thevariety of options that are available hopefully making the choice clearerfor you

    Size and WeightFor the past couple of years phones have become smaller and smallerto the point where it has become almost miraculous that even smallerphones are being produced In the 1980s wireless phones ranged in sizefrom 8 to 12 inches However as with all technology engineers devel-oped methods of creating even smaller phones to the point we are attoday where we can tuck our phones away in a shirt or pants pocketand forget about it

    Large PhonesSurprisingly enough any phone that is more than five inches in length isconsidered largeAdditionally these phones are usually the heaviestphones on the market with most weighing more than six ounces Largersized phones may not necessarily be heavier than smaller phones how-ever since several manufacturers are creating new phones that are longbut extremely thin and light If size or weight is a strong concern for youa small- or medium-sized lightweight phone which offers similar featuresin a much more manageable size may be a better option for you

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 73

    Some of the phones that are classified as large often are used inpromotions as free phones but others like the Kyocera (shown inFigure 64) are the most advanced phones on the market today and canbe as expensive as $500 Figures 61 through 64 depict the most pop-ular types of todayrsquos large phones

    Figure 61 Motorola i700 86 oz 52 inches

    Figure 62 Ericsson R289LX61 oz 51 inches

    Figure 63 Nokia 5165 60 oz 52 inches

    Figure 64 Kyocera QCP 603574 oz 56 inches

    wwwgetconnectedcom

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    74 Chapter 6 bull Guide to Wireless Phones

    Medium-Sized PhonesA phone that is four to five inches long and three to five ounces inweight qualifies as medium-sizedThese phones are typically in themiddle price range and have many of the latest features Some exceptionsare phones that include the latest and greatest features like the ability toload and play MP3 music Figures 65 through 68 are indicative of themedium-sized phones that are most common with the general public

    wwwgetconnectedcom

    Figure 65 Nokia 3360 48 oz 45 inches

    Figure 66 Samsung N200 47 oz 43 inches

    Figure 67 Touchpoint 210046 oz 48 inches

    Figure 68 Samsung UproarMP3 Phone 42 oz 42 inches

    165_cell_C06qk 111401 437 PM Page 74

    Guide to Wireless Phones bull Chapter 6 75

    Small or Compact PhonesAny phone shorter than four inches is considered to be small or com-pact In addition to being the smallest sized phones on the market theyare usually the lightestYou will find many of the cutting edge featureson these phones including color screens and the ability to load picturesthat can pop up on the screen when certain people call you Figures 69through 611 illustrate some of the more popular compact phones avail-able today

    wwwgetconnectedcom

    Figure 69 Nokia 8260 34 oz 40 inches

    Figure 610 Touchpoint 110042 oz 34 inches

    Figure 611 Touchpoint 5200 37 oz 34 inches

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    76 Chapter 6 bull Guide to Wireless Phones

    Networks AvailableMost of the phones available today are digital phones but if theyoperate only on a single digital frequency and not on the more ubiqui-tous analog network you may end up with a phone that works only invery limited areas Phones on the market today fall into three cate-gories

    Single Mode Dual Mode

    Tri-Mode

    For more information regarding analog and digital technologies seeChapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo

    Single Mode Some of the newest digital phones being introduced support only asingle digital network because the manufacturer wanted to get it tomarket quickly to make sure they got the newest coolest phone on theshelf firstAll manufacturers produce single mode phones But theproblem may be that itrsquos cool when it works downtown but if you tryto use it when driving to your house in the suburbs you may be out ofluck Before purchasing a phone remember to check the phonersquos speci-fications or ask a customer service representative to explain the phonersquosmode to make sure it will work everywhere you need it to work

    Dual ModeMany digital phones are dual mode that is they work on two net-worksmdashdigital and analog Some of the phones that are available as dualmode actually work on three networksmdashfor example the 800 MHzanalog network the 800 MHz digital network and the 1900 MHz dig-ital networkThese phones will allow you the most use because theyare most likely to find an available network wherever you are

    Tri-Mode A small number of phones available today are called tri-modeThismeans that they work on three frequencies 800 MHz analog 1900MHz US digital and another international digital frequencyTri-mode

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 77

    phones are the ones that will work overseas in many countries aroundthe world

    Case DesignIn addition to varying dramatically in dimension and weight wirelessphones also differ greatly in their overall body styleAll phones fall intoone of two categories

    Traditional

    Flip

    Traditional Style Roughly 75 percent of wireless phones fall under the traditional designcategory incorporating a one-piece design with keypad and screen inplain view and accessible at all times Nokia originally popularized thetraditional body style and has incorporated this design into most of thephones it sellsThe traditional-style phones vary dramatically in size inweight Figures 612 through 614 are good examples of the mostcommon traditional style

    wwwgetconnectedcom

    Figure 612 The Nokia 5165 Figure 613 The Motorola i2000

    165_cell_C06qk 111401 437 PM Page 77

    78 Chapter 6 bull Guide to Wireless Phones

    Flip StyleFlip style phones feature a cover that either partially or completelyencloses the phone in the closed positionThe flip feature can serveas an answer or end call function and protects the keypad andor dis-play screen depending on the size of the flip Almost all flip phonescan be classified as compact or small in terms of their size andweight Some of the most common flip phones can be seen inFigures 615 through 617

    ColorBermuda blue gecko green red pepper brushed aluminum With somany options available it is hard to decide which color will suit youbestA phone that looks really fashionable when you purchase it maylose its appeal as the months pass One consolation is that there are sev-eral phones available (ie Nokia 3360 Nokia 8290 and Kyocera QCP-2035) that allow you to change the faceplate of the phone virtuallygiving you a brand new phone for just a fraction of the price (SeeChapter 7ldquoAccessories for your Wireless Phonerdquo for more informationon faceplates)

    wwwgetconnectedcom

    Figure 614 The Ericsson R289LX

    165_cell_C06qk 111401 437 PM Page 78

    Guide to Wireless Phones bull Chapter 6 79

    wwwgetconnectedcom

    Figure 617 The Samsung N200

    Figure 615 The Motorolai1000

    Figure 616 The Touchpoint1100

    165_cell_C06qk 111401 437 PM Page 79

    80 Chapter 6 bull Guide to Wireless Phones

    CostPhone prices range from free to $600 with most of the phones aver-aging between $100 and $200The prices that you see are the retailprices which include the requirement to sign up for a service planwhen buying the phone If you are looking to buy a phone without aservice plan the prices tend to be higher

    In fact there are few places where you can buy a phone withoutthe service plan attached today Phones that cost $200 with a servicecontract typically carry a list price of $500 if you would like to pur-chase the phone without a designated service plan Cellular serviceproviders pay a rebate to retailers in exchange for a service contract andretailers pass on the cost savings to customersmdashas long as the servicecontract remains in the deal

    You pay a premium for tiny lightweight models whether they are dig-ital or analogWireless phones that sell for under $100 are on the budgetplanThese phones are typically larger and heavier with minimal featuresalthough they generally perform just as well as phones that are moreexpensive Mid-priced phones in the $100 to $250 range are smaller andlighter with extended-life batteries alphanumeric text messaging direc-tory features and more High-end phones sell for $400 and up and offerthe latest features the smallest designs and the most attractive styling

    Talk Time and Standby TimeDepending on how often you plan to use your phone talk time andstandby time amounts are something that you should definitely considerwhen selecting a wireless phone If you are traveling across the UnitedStates do you want your phone to run out of power when you reachMissouri Of course not However if you plan on using your phoneonly for short conversations and have the ability to recharge the phoneevery evening then talk time and standby time will not be as big of aconcern for youTalk time is the actual amount of time spent on con-versation and standby is the time a phone is on and ready to receive acall Digital phones are more efficient and have longer talk and standbytimes than analog phonesA battery that offers 110 minutes talktime50 hours standby time in analog mode might deliver more thanthree hours talk time or eight days standby when used with a digitalphone If the battery runs out it simply turns off the wireless phoneuntil you recharge it or you are able to replace the battery with a fully

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 81

    charged oneA longer talk time could save you a lot of time and frus-tration but if you do not talk on your phone a lot it could be unneces-sary Batteries generally have a range from 60 to 600 minutes for talktime Standby time ranges from 2 to 484 hours

    Another thing to remember when you look at the talk time andstandby time for a battery or phonemdashvery seldom do you use only talktime or only standby time you typically use a combination of the twoJust as your carrsquos mileage is better on the highway your phonersquos batterylasts longer while you are not talking (standby) But always beware justlike your carldquoyour mileage may varyrdquo from what the manufacturerstates in the specifications

    Popular Wireless PhonesThis section will allow you to browse through the specifics for manyphones on the market (in alphabetical order) so you can compare themside-by-sideWersquove taken some of the more popular wireless phones avail-able today and provided you with the following details for each phone

    Service Provider Price Weight Height Mode Internet Ready

    Text Messaging Capabilities

    Remember however that manufacturers are always creating newphones and that the phones and prices displayed in this section are thecurrent offerings New models may be released to the general publicand prices for consumers are subject to change

    NOTE

    This section shows some of the phones available from a few wire-less carriers so you can see the wide variety of phones and pricesout there today For a complete list of currently available phonescheck wwwgetconnectedcom because the phone models andprices change often

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 81

    82 Chapter 6 bull Guide to Wireless Phones

    The Ericsson R289LX

    Service ProviderATampT Price $9999 Weight 6 ounces Height 63 inches ModeTri-mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 83

    The Kyocera QCP-2035

    Service Provider Sprint PCS Price $9999 Weight 44 ounces Height 51 inches ModeTri-mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    84 Chapter 6 bull Guide to Wireless Phones

    The Kyocera QCP-6035

    Service Provider Sprint PCS Price $39999 Weight 74 ounces Height 56 inches ModeTri-mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 85

    The Mitsubishi T250

    Service ProviderATampT Price $9999 Weight 7 ounces Height 56 inches ModeTri-Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 85

    86 Chapter 6 bull Guide to Wireless Phones

    The Motorola i1000plus

    Service Provider Nextel Price $14999 Weight 54 ounces Height 45 inches Mode Single Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 87

    The Motorola i2000

    Service Provider Nextel Price $19999 Weight 79 ounces Height 50 inches ModeTri-mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 87

    88 Chapter 6 bull Guide to Wireless Phones

    The Motorola i550plus

    Service Provider Nextel Price $7999 Weight 9 ounces Height 52 inches Mode Single Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 89

    The Motorola i700plus

    Service Provider Nextel Price $9999 Weight 86 ounces Height 52 inches Mode Single Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    90 Chapter 6 bull Guide to Wireless Phones

    The Motorola V2397

    Service ProviderATampT Price $4999 Weight 38 ounces Height 51 inches ModeTri-mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 91

    The Nokia 3360

    Service ProviderATampT Price $12999 Weight 48 ounces Height 45 inches ModeTri-mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    92 Chapter 6 bull Guide to Wireless Phones

    The Nokia 5165

    Service ProviderATampT Price $7999 Weight 6 ounces Height 52 inches ModeTri-Mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 93

    The Nokia 6160

    Service ProviderATampT Price $12999 Weight 6 ounces Height 52 inches ModeTri-mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    94 Chapter 6 bull Guide to Wireless Phones

    The Nokia 8260

    Service ProviderATampT Price $19999 Weight 34 ounces Height 41 inches ModeTri-mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 95

    The Panasonic Allure

    Service ProviderATampT Price $14999 Weight 27 ounces Height 46 inches ModeTri-Mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    96 Chapter 6 bull Guide to Wireless Phones

    The Panasonic Versio

    Service ProviderATampT Price $12999 Weight 31 ounces Height 46 inches ModeTri-mode Internet Ready No

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 96

    Guide to Wireless Phones bull Chapter 6 97

    The Samsung N200

    Service Provider Sprint PCS Price $17999 Weight 47 ounces Height 43 inches Mode Dual Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 97

    98 Chapter 6 bull Guide to Wireless Phones

    The Samsung Uproar MP3

    Service Provider Sprint PCS Price $19999 Weight 42 ounces Height 42 inches Mode Dual Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    Guide to Wireless Phones bull Chapter 6 99

    The Sanyo SCP-5000

    Service Provider Sprint PCS Price $49999 Weight 36 ounces Height 37 inches Mode Dual Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

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    100 Chapter 6 bull Guide to Wireless Phones

    The Sanyo SCP-6000

    Service Provider Sprint PCS Price $29999 Weight 23 ounces Height 50 inches Mode Single Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 100

    Guide to Wireless Phones bull Chapter 6 101

    The Sprint Touchpoint 1100

    Service Provider Sprint PCS Price $12999 Weight 42 ounces Height 34 inches Mode Single Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 101

    102 Chapter 6 bull Guide to Wireless Phones

    The Sprint Touchpoint 2100

    Service Provider Sprint PCS Price $12999 Weight 46 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 102

    Guide to Wireless Phones bull Chapter 6 103

    Sprint Touchpoint 2200

    Service Provider Sprint PCS Price $14999 Weight 45 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 103

    104 Chapter 6 bull Guide to Wireless Phones

    The Sprint Touchpoint 5200

    Service Provider Sprint PCS Price $19999 Weight 37 ounces Height 34 inches Mode Dual Mode Internet ReadyYes

    Text Messaging CapabilitiesYes

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 104

    Guide to Wireless Phones bull Chapter 6 105

    wwwgetconnectedcom

    SummaryThere are many things to evaluate when deciding on the wirelessphone for youThe height weight features and price are just some ofthe things to consider when making your decision

    Quick ReferencesSize and Weight

    For the past several years phones have become smaller andsmaller

    Large phones are five or more inches in length and usuallyweigh more than six ounces

    Medium phones are four to five inches in length and weighthree to five ounces

    Small or compact phones are less that four inches long andusually weigh less than four ounces

    Networks Available Most of the phones available today are digital phones but if

    they operate on only a single digital frequency and not on themore ubiquitous analog network you may end up with aphone that works only in very limited areas Phones on themarket today fall into three categories

    Single mode Dual mode Tri-Mode

    Case Design In addition to varying dramatically in dimension and weight

    wireless phones also differ greatly in their overall body styleAll phones fall into one of two categories traditional or flip

    Color Phones come in many different colors

    If you want to be able to change the color of your phonepurchase one that allows you to change the faceplate

    165_cell_C06qk 111401 437 PM Page 105

    Cost

    Phone prices range from free to $600 with most of thephones averaging from $100 to $200

    Most wireless phones must be purchased with a service planto get the retail pricing buying a phone without a plan cancause the price to skyrocket

    Talk Time and Standby Time

    Talk time is the actual amount of time spent talking on yourphone it ranges from two to eight hours depending on thephone

    Standby is the actual amount of time can be phone on andready to receive calls it ranges from 50 to 300 hoursdepending on the phone

    Popular Wireless Phones

    Compare phones by service provider price weight heightmode Internet capability and text messaging capability

    106 Chapter 6 bull Guide to Wireless Phones

    wwwgetconnectedcom

    165_cell_C06qk 111401 437 PM Page 106

    Accessories forYour WirelessPhone

    Quick References in this chapter

    Hands-Free Kits

    Cases and Belt Clips

    Chargers

    Batteries

    Faceplates

    Summary

    Quick References

    107

    Chapter 7

    165_cell_C07qk 111201 211 PM Page 107

    108 Chapter 7 bull Accessories for Your Wireless Phone

    IntroductionWhen you are deciding on the wireless phone you want to buy youmay want to consider what kind of accessories you will needDepending on how you use your phone certain accessories like ahands-free kit or a cigarette lighter adapter could come in quite handyIf you are a fashion conscious individual you may want to buy a colorfulfaceplate or a light-up antennaWe especially recommend using a hands-free kit in the car because talking on the phone while driving can proveto be quite dangerous and has even been outlawed in certain cities

    The accessories shown here are just a small number of the totalaccessories availableWe have broken them down into categories so youcan get an idea of the types of accessories you may want to add to yourphone purchaseThe prices vary based on the model of phone and themanufacturer of the accessory Once you choose your phone howevermake sure that the accessories you want are available for it before youactually make the purchase

    Hands-Free KitsGiven recent national legislation outlawing operation of a wirelessphone while driving hands-free kits quickly have become the mostpopular type of accessory Simple hands-free kits include an earpiece

    wwwgetconnectedcom

    Figure 71 The Nokia Hands-Free Kit

    165_cell_C07qk 111201 211 PM Page 108

    Accessories for Your Wireless Phone bull Chapter 7 109

    and microphone allowing you to talk on your phone without usingyour hands Kits start at $20 and come in a variety of styles Simplehands-free kits come in a variety of styles so it is important to check allyour options before purchasing Many phones also come with a hands-free earpiecemicrophone so check to make sure you do not buy one ifyou donrsquot need to Figures 71 and 72 show two the more popularhands-free kits and car kits available today

    Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor a speakerthat is mounted near the dash a cradle that holds the phone and ajunction box where all cords connect Prices range from $180 to$300 for these more sophisticated kits depending on the phone andfeatures

    Cases and Belt Clips Cases protect a phone from dust and moisture while still allowing youto operate the phone Dust and moisture can seep into your phone andpossibly ruin its inner circuitry Cases are especially helpful if you knowthat you will be submitting your phone to regular abuse because theyabsorb some of the shock or cover the screen to prevent it fromcracking if dropped Some cases cover the entire phone others simplyprotect the screen or keypad Holsters are another kind of case that cliponto your belt Simply slide your phone in and out while the holsterremains fastened securely to your belt clipThese cases usually cost $10to $20 on average

    wwwgetconnectedcom

    Figure 72 The Samsung Car Hands-Free Kit

    165_cell_C07qk 111201 211 PM Page 109

    110 Chapter 7 bull Accessories for Your Wireless Phone

    Belt clips provide easy access to your phone when receiving a callMost belt clips also offer swivel features that allow you to access yourphone more easily Holsters also cost between $10 and $20 Figures 73through 75 show different types of carrying cases the more commontypes of belt holsters can be seen in Figures 76 and 77

    wwwgetconnectedcom

    Figure 73 The Nokia Full-Phone Case

    Figure 74 The Samsung Full-Phone Case

    Figure 75 The Nokia Semi-Phone Case

    165_cell_C07qk 111201 211 PM Page 110

    Accessories for Your Wireless Phone bull Chapter 7 111

    Chargers Phones are usually sold with standard AC battery chargers that you canplug into the wall in your home or office Rapid travel chargers cancut charging times in half Charging times vary based on the type ofphone and batteryA typical rapid battery charger can charge alithium-ion (Li-Ion) battery used with a digital phone in two hourscompared to four hours with a standard charger Rapid chargers forthe car plug into the cigarette lighter adapter and can often provide a

    wwwgetconnectedcom

    Figure 76 A Nokia Belt Clip

    Figure 77 A Samsung Belt Clip

    165_cell_C07qk 111201 211 PM Page 111

    112 Chapter 7 bull Accessories for Your Wireless Phone

    full charge in two hours Phones can often charge and be used forconversation simultaneously although the charging time lengthenswhen the phone is in useThe price range for standard rapid andvehicle chargers is between $15 and $30 Different types of chargerscan be seen in Figures 78 through 710

    wwwgetconnectedcom

    Figure 78 A Nokia Car Charger

    Figure 79 A Nokia AC Battery Charger

    Figure 710 A Nokia Desktop Charger

    165_cell_C07qk 111201 211 PM Page 112

    Accessories for Your Wireless Phone bull Chapter 7 113

    Batteries All wireless phone batteries are rechargeableA rechargeable battery canaccept 200 to 400 recharges before it needs to be replaced Having aspare charged battery ensures that you will always be able to make andreceive callsAccessory batteries range from about $25 for a standard-life battery to $80 for an extended-life lithium-ion battery Batterycapacity is measured in talk time or standby time Digital phones con-sume less power than analog phones because the digital phones havethe ability to use the power they require more economically Extendedlithium-ion batteries offer the best performance usually allowing fivehours talk time or one to two weeks standby in digital mode

    The following is a breakdown of the three standard wireless phonebatteries nickel cadmium (NiCad) nickel metal hydride (NiMH) andlithium-ion (Li-Ion)

    NiCad This is an older technology and has some technicalproblems Memory effect also known as ledges can reducethe capacity of the battery if it is charged repeatedly withoutbeing fully discharged In addition the battery must be dis-posed of properly because it is an environmental hazard

    NiMH A newer technology that does not suffer frommemory effects like the NiCad battery It also holds a chargelonger then the NiCad

    Li-Ion A long lasting and light battery that does not sufferfrom memory effects It is however more expensive than theother battery types

    Faceplates If yoursquore the type of person who likes to change looks at a momentrsquosnotice then a phone with the ability to change faceplates is the choicefor you Faceplates allow you to feel like you have a new phonewithout having to shell out the cashThere are many different colorsand designs for many models of phones If you want to be blue one dayand have tiger stripes the next you can with certain phones Look tosee if the phone you are interested in has changeable faceplates to besure you can customize your look Faceplates usually cost under $20and come in a variety of colors and textures

    wwwgetconnectedcom

    165_cell_C07qk 111201 211 PM Page 113

    SummaryJust as there are many wireless phones from which to choose there areeven more phone accessories to consider buyingThe basic categories ofaccessories will help you determine if you need or want accessoriesSometimes the accessories you want are necessities like a car charger ifyou use your phone while on the road Other times accessories can bejust for fun like a faceplate that has your favorite college logo on itAndwireless phone accessories make great gifts tooYou will get a standardcharger and a battery with your phone although you may get more like ahands-free earpiece If you want added convenience or added personaliza-tion for your phone then add some accessories when you buy your phone

    Quick ReferencesHands-Free Kits

    Simple hands-free kits include an earpiece and microphoneallowing you to talk on your phone without using yourhandsThese kits start at $20 and come in a variety of styles

    Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor aspeaker that is mounted near the dash a cradle that holds thephone and a junction box where all cords connect Prices rangefrom $180 to $300 depending on the phone and features

    Cases and Belt Clips

    Cases protect a phone from dust and moisture while allowingyou to operate the phone

    Belt clips provide easy access to your phone when receiving acall

    Prices for cases and belt clips range from $10 to $20

    Chargers

    Phones are usually sold with standard AC battery chargers

    Car chargers are available if you spend time on the road

    Rapid travel chargers can cut charge time in half

    Charging times vary based on the type of phone and battery

    114 Chapter 7 bull Accessories for Your Wireless Phone

    wwwgetconnectedcom

    165_cell_C07qk 111201 211 PM Page 114

    Batteries

    All wireless phone batteries are rechargeable

    A rechargeable battery can accept 200 to 400 recharges beforeit needs to be replaced

    Batteries range from about $25 for a standard-life battery to$80 for an extended-life lithium-ion battery

    Faceplates

    Faceplates allow you to feel like you have a new phonewithout having to shell out the cash

    Faceplates are usually under $20 and come in a variety ofcolors designs and textures

    Accessories for Your Wireless Phone bull Chapter 7 115

    wwwgetconnectedcom

    165_cell_C07qk 111201 211 PM Page 115

    165_cell_C07qk 111201 211 PM Page 116

    Service Plans and Rates

    Part III

    165_cell_C08qk 111401 441 PM Page 117

    165_cell_C08qk 111401 441 PM Page 118

    UnderstandingService Plans

    Quick References in this chapter

    Understanding Basic Plan Structures

    Breaking Down Wireless Plans and Fees

    The Prepaid Option

    Summary

    Quick References

    119

    Chapter 8

    165_cell_C08qk 111401 441 PM Page 119

    120 Chapter 8 bull Understanding Service Plans

    IntroductionChoosing your wireless phone is only one part of the puzzlemdashtheother piece is the wireless service or rate plan Shopping for a wirelessplan can be an extremely overwhelming experience especially if it isyour first timeThere are so many plans to choose from so manydetails so many ldquogreat offersrdquo to take advantage of Understanding howplans are structured how they are priced and how your usage patternsfit into these plans should help you find the best plan for you

    Service plans have gone through some major changes over theyears Originally you would buy a rate plan which would charge youfor simple network access and for every minute you used to talk onyour wireless phoneYou would be charged extra for long distance callsand if you wanted to use your phone while driving across the countryforget it You could use your phone when you were far away fromhome but you needed to carry a huge book with you full of 800 num-bers to call based on where you were and on whose network youwould come up onmdashand then you would be charged incredible ratesper minute to make a callThat was early roamingmdashthankfully it is awhole lot easier now and a whole lot less expensive

    As wireless carriers are merging and forming more national net-works the nature of plan structures are also changing and becomingmore affordableThis affordability can be customized depending onhow you use your phone as many service providers now offer differentflavors of wireless rate plans

    All-inclusive plans which offer one rate for all calls made orreceived on that specific wireless carrierrsquos network

    All-inclusive plans which offer one rate for all calls made orreceived on any wireless carrierrsquos network

    Regional and local rate plans with agrave la carte selections forlocal calling minutes

    Long distance calling Middle of the day calling Weekend calling

    International calling

    wwwgetconnectedcom

    165_cell_C08qk 111401 441 PM Page 120

    Understanding Service Plans bull Chapter 8 121

    Basically there is something for everyone which is why you needto understand what this all means and how you will use your phone inorder to select the plan that is perfect for you

    Understanding Basic Plan StructuresAfter years of changing plan structures around wireless service providersseem to have agreed for the time being that offering three types of plansmakes the most senseThe three general types of plans are

    Local plans Regional plans

    National plans available with or without roaming charges

    Choosing the right type is key to getting the most for yourmoneyAlthough a local plan may offer you the most minutes perdollar it may not be the best plan for you if you travel frequentlyChoosing the best service plan for you will require you to understandwireless plans as well as to understand how when and where you planto use your phone Refer to Table 81 for a quick comparison of thedifferent types of plans

    Local PlansThe service area (see Chapter 9 ldquoWireless Carriers and Service Areasrdquofor more information) for a local plan is usually your metropolitanarea and immediate surrounding areas For example a user with alocal plan in the Boston area would likely be able to make and receivecalls from inside the Boston metropolitan area and some of the sur-rounding areas (some may include areas in Rhode Island NewHampshire and Connecticut) without being charged extra feesWhenusing your phone outside of your service area you will be charged aroaming fee Some wireless providers will charge you a regionalroaming fee and a higher national fee depending on where you areYou should make sure you check out both the service area androaming rates of the plans you are considering Additionally if you aremaking calls to places outside of your calling area you will be chargeda long distance fee

    wwwgetconnectedcom

    165_cell_C08qk 111401 441 PM Page 121

    122 Chapter 8 bull Understanding Service Plans

    wwwgetconnectedcom

    Table 81 A Side-by-Side Look at Types of Wireless Phone Plans

    Local Regional National National NextelPlans Plans Plansmdash Plansmdash VoiceStream

    No Fees With Fees

    Coverage Your metropolitan Greater coverage All of Anywhere on Anywhere onarea and some than local plansmdash the US the wireless their networksurrounding usually include carrierrsquos (most major areas most of the network metropolitan

    surrounding (most major areas)states (ie metropolitanNortheast and coverage may surroundinginclude all states areas)from Maine down to DC)

    Roaming Per-minute Per-minute No roaming Per-minute Your phoneCharges roaming fees fees charged feesmdashyour roaming fees will not work

    for any minutes for any included for calls made if you are offused outside of minutes used monthly anywhere that the networkyour local outside of minutes is not on thearea your region can be used wireless carrierrsquos

    anywhere network if you you can can get a signal get service your phone will

    work on

    Long Per-minute fees Free long Free long Free long Depends onDistance for any long distance for distance for distance if the the planmdash

    distance call no calls made from calls made call is made some plansmatter where you within your from from the include freeplace the call coverage area anywhere network long distance(some wireless but will have per-minute and some docarriers are now per-minute fees fees for calls notoffering pro- for calls made made off themotions for free from outside networklong distance your coveragefor calls made areafrom within your coverage area)

    Who If you plan to If you travel These are the Good value if Nextel appeals Should use your phone mostly regionally most expen- you plan to to businessUse for local calling and plan to sive plans use your phone users becauseIt primarily around use your phone when looking mostly in major of their Direct

    town these are when you travel at the price metropolitan Connectgreat plans and these are appro- per included and surround- Minutes include the most priate for you minute but ing areas which allowsminutes per dollar per minute they if you plan you to use

    are more to use your your phone asexpensive than phone all over a walkie-talkielocal plans but the country on which is veryit may be a consistent inexpensiveworth it basis this will per-minute

    end up being VoiceStream your best has great option plans with

    any-time min-utes for theirnetwork

    165_cell_C08qk 111401 441 PM Page 122

    Understanding Service Plans bull Chapter 8 123

    wwwgetconnectedcom

    REALLY LOCAL WIRELESS

    Cricket Communications is a unique wireless provider as they pro-vide only local service (currently in some areas of AZ AR CO GAID KS NM NC OK PA TN UT and WA) For around $30 Cricketgives you unlimited local calling Long distance charges are addi-tional per-minute fees Other wireless carriers are starting to offerservices similar to Cricketrsquos such as NorthCoast PCS in Clevelandso this idea is catching on and may make sense if you use yourphone only in your local area Another use for these types of wire-less services are for use as a second phone line in your homeinstead of adding another home phone number

    Regional PlansRegional plans are the next level of service plansThey will be slightlymore expensive per minute than a local plan but it may be wellworth it for youThe service areas for these plans include most ofyour region for example most of the Northeastern states orSoutheastern states If you travel and plan to use your phone in thestates surrounding yours these plans are probably appropriate for youYou will not be charged any roaming fees within your service areaand you will not be charged long distance fees for making long dis-tance calls from within your service areaYou will be charged bothroaming and long distance fees (when applicable) for calls made fromoutside of your service area

    National Plans without Roaming ChargesNational plans (such as ATampTrsquos Digital One Rate plans CingularrsquosNation rate plans or Verizonrsquos SingleRate plans) are examples of rateplans with no additional roaming charge anywhere you make or receivecallsThese plans allow you to use your phone anywhere to call any-where without being charged roaming or long distance fees Eventhough these plans are the most expensive plans per minute they maybe well worth your money if you travel extensively or make a consider-able number of long distance calls per month

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    124 Chapter 8 bull Understanding Service Plans

    National Plans with Roaming ChargesSome wireless carriers offer national plans with no roaming charges orlong distance fees when you are anywhere in the United States on theirnetwork (for example Sprint PCS)This is different from the othernational rate plans in that if you go outside of that wireless carrierrsquos net-work into another network where you can make calls you will becharged roaming feesThis means that if you plan to use your phonemostly in metropolitan areas where the wireless carrierrsquos network isestablished you will not be charged any additional fees If you plan touse your phone outside of their coverage areas you will be chargedroaming feesThese national plans can be an excellent value if you willbe traveling across the country on the wireless carrierrsquos network Just besure to check the coverage for the cities to which you plan on traveling

    NEXTEL AND VOICESTREAM NATIONAL PLANS

    Nextel and VoiceStream are a little bit different as well They likeSprint have built their network in most major metropolitan areasTheir current phones do not have the ability to work on an analognetwork or other digital technology so if you go off of their net-work you cannot make or receive calls

    Breaking Down Wireless Plans and FeesEvery wireless plan has some basics associated with it that you shouldunderstand Each plan has a monthly fee a number of included min-utes and additional fees when you use your phone above what isincluded in your monthly plan For example a typical wireless phoneplan (with local coverage) has a monthly fee of about $30 to $40 andmay include 400 local minutesYou would be charged additional fees(say $025 per minute) if you use more than your allotted monthlyminutes if you make any long distance calls (another $025 perminute) or if you make any calls from outside of your coverage area(roaming fees of maybe $060 per minute) So that $30 to $40 plan canend up costing you a great deal more if you donrsquot understand your planand what it includes (see Table 82)

    wwwgetconnectedcom

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    Understanding Service Plans bull Chapter 8 125

    wwwgetconnectedcom

    Table 82 A Generic Monthly Bill for Wireless Service

    ABC Wireless Company

    123 Main StWireless City USA 12345 Questions Call us at 800-555-1122

    BILL DATE 8212001PERIOD 072101 thru 082001ACCOUNT 22222222PHONE 123-456-7899

    DETAIL OF ACCOUNT SUMMARY

    PAYMENTS723 5499Total Payments 5499cr

    DETAIL OF CURRENT CHARGES

    PlanmdashRegional Plan $4999Monthly Fee $4999450 minutesPeak $035 Off-peak $035

    Monthly Service ChargesMonthly Service - 072101 thru 082001 4999

    Total Monthly Service Charges 4999

    HOME USAGE CHARGESMinutes Rate

    Included in Plan - Peak 193 (x) 000 000Included in Plan - Off-Peak 257 (x) 000 000Billed Peak 4 (x) 035 140Billed Off-peak 4 (x) 035 140Total Air Charges 458 280Directory Assistance Charges 129Total Home Usage Charges 409

    ROAMING CHARGES (calls placed outside the home service area)Roaming Usage Charges 504Roaming Surcharges 420Total Roaming Charges 924

    OTHER CHARGES AND CREDITS

    Federal Universal Service 046Total Other Charges and Credits 046

    TAXESFederal 237State 395Total Taxes 632

    TOTAL CURRENT CHARGES 7010

    Previous pay-ments on youraccount

    A summary ofyour currentplan

    Your basicmonthly fee

    A breakdown ofthe minutes thatyou used If youused more min-utes than areincluded in yourplan you willsee that here

    Roaming feesmdashyou will oftenbe charged perminute in addi-tion to anoverall sur-charge forroaming

    Federal charges

    Taxes

    Grand Total

    165_cell_C08qk 111401 441 PM Page 125

    126 Chapter 8 bull Understanding Service Plans

    wwwgetconnectedcom

    Here are the things to look at when selecting your rate plan

    Included Minutes Every plan has a number of minutes thatyou are allotted per month Usually the greater the number ofminutes included the greater the monthly fee Some plansbreak their included minutes down further to let you knowwhen you can use them (ie anytime versus off-peak orweekend minutes) Make sure you understand how these timeperiods are broken down

    Monthly Fee This is the basic cost for one month of service Additional Per Minute Fee You will be charged a per-

    minute fee after you have used all of your included minutesThese fees can be as much as $045 a minute so they can addup quickly Some service providers have ways you can checkto see how many minutes you have remaining on youraccount for the month but others do not

    Roaming Fees These depend on the coverage of the planyou choose but you will be charged for using your phoneoutside of your service areaYou will be charged a per-minutefee and possibly a monthly roamer fee (usually around $3)when you use your phone while roaming

    Long Distance Fees Again depending on your plan youwill be charged a per-minute fee for making calls to numbersoutside of your service region

    ALWAYS UNDERESTIMATEWireless providers will often allow you to upgrade your plan if youconsistently use more minutes than your monthly allowance Youmay be required to renew your contract when you do this but itwill probably be worth your while However they will not usuallyallow you to downgrade your plan to a cheaper one If you are notsure which plan to go with always go with the less expensive plan

    10 SECONDS = 1 MINUTEMost service providers have one-minute billing increments Thismeans that on your bill a ten second call counts as one minute

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    Understanding Service Plans bull Chapter 8 127

    wwwgetconnectedcom

    YOUrsquoRE NOT STUCK

    Yoursquore not stuck with the long distance service (and rates) thatyour wireless provider offers Ask the wireless sales representativeor customer service agent for other wireless long distance carriersto see if you can save some money Also there are companies thatare similar to ldquodial-aroundrdquo or 10-10 services from your homephone These companies can help cut your wireless long distancebill and can help you make affordable international calls

    Additional Plan Features and FeesThere are many of other plan features that may be included in your ser-vice plan or you may choose to add onto your service plan Each ser-vice provider offers a different set of features and will include differentfeatures with their plansThe following includes a fairly standard list offeatures to consider with your plan

    Activation Fee Most service providers will charge you aone-time fee when you set up your service usually along thelines of $25 to $50

    Cancellation Fee Most wireless providers will also chargeyou if you want to end your service before the end of yourcontractThis can be as much as $150 to $250 so make sureyou know what it is before you cancel

    Taxes Depending on what state you live in you will have toadd a couple dollars of taxes onto your monthly bill as well asa universal service fee

    Voice Mail Most service providers include some sort ofvoice mail service in their plans Enhanced voice mail servicemay cost you extra howeverAnd consumers should keep inmind that some service providers deduct minutes from yourincluded minutes when you check your voice mail from yourphone

    Caller ID The ability to see the number of the personcalling without answering the phone Being able to screenyour calls can be a time and money saver

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    128 Chapter 8 bull Understanding Service Plans

    Call Waiting The ability to receive incoming calls while onthe phone

    Call Forwarding The ability to send incoming calls toanother number Even though the ldquoabilityrdquo to do this is ofteninclude in your plan you may be charged for the airtimewhen using it or pay an additional per minute fee

    Three-Way Calling The ability to speak with two partiessimultaneously

    Wireless Internet Access The ability to access Internet-based messages news and information from your phone

    Text Messaging The ability to receive textual messages onyour phonersquos screen

    Directory Assistance Per-Call Fee Charging $099 percall to call directory assistance is typical

    Mobile-to-Mobile Calling Some service providers offerspecial rates for placing calls to other mobile customers ontheir network

    Handset Insurance Most service providers offer you theoption to pay a monthly fee for insurance that will allow youto replace your handset for free if it is lost or stolen

    International or Certain Country Calling Most wirelesscarriers will restrict your calls to destinations in the UnitedStates Some are adding the ability to call Canada or Mexicofor a low monthly fee plus your minutes of use

    CONSERVE YOUR MINUTES

    To conserve your minutes you may want to check your voice mailfrom a landline Even though voice mail may be included in yourplan the airtime will probably be deducted from your monthlyminutes

    The Prepaid OptionIf you truly need a phone only for emergency uses (or very limiteduse) it may be a good idea to consider prepaid plans (see Table 83)

    wwwgetconnectedcom

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    Understanding Service Plans bull Chapter 8 129

    With prepaid plans you donrsquot have a monthly fee or blocks ofmonthly minutes Instead you purchase a package of minutes to use atyour convenienceWhen you run out of minutes you purchase moreOne downfall of prepaid plans is that you will end up paying moreper-minute in lieu of the monthly fee you would be paying with astandard plan For most wireless providers the more minutes you pur-chase at once the lower the ldquoper-minuterdquo cost will be (ie a $25 refillcard may work out to about $035min while a $100 card may workout to about $025minute) Additionally the minutes that you pur-chase wonrsquot last forever Most often they will expire in two to threemonths

    Table 83 A Sample of Service Providers and Their Prepaid Plans

    Service Name of Provider Prepaid Service Summary of Service

    ATampT Wireless Free2Go WirelessSM Offers both local and national coverageMinutes sold in $25 $50 $100 or $200denominationsPer-minute rates range from $015 to$035 per minute for the local plan(depending on denomination purchased)Per-minute rates range from $025 to$065 per minute for national plan(depending on denomination purchased)

    Cingular Cingular Local coverage (no long distance chargesWireless Wireless for calls made from within home coverage

    Prepaid to US Mexico or Canada)Roaming is $195 per minuteMinutes sold in $10 $20 $30 $40 $50and $100 denominationsPer-minute rates range from $030 to$050 per minute depending on denomina-tion purchased

    Verizon [FREEUP] Prepay National coverage (on the Verizon WirelessWireless Service [FREEUP] Network)

    Roaming is $099 per minute off of thenetworkMinutes sold in $30 $50 $75 $150denominationsWeekday per-minute rates range from$025 to $035 per minute (depending ondenomination purchased)Night and weekend per-minute rates are$010 per minute

    wwwgetconnectedcom

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    130 Chapter 8 bull Understanding Service Plans

    FOR THE CREDIT-CHALLENGED

    All wireless service providers will run a credit check on you whenyou order their service Depending on what their criteria is andwhat your credit history is you may be required to have someonecosign your account you may have to give them a deposit or youmay be denied service Prepaid plans however do not require acredit check so this may be a good option for you

    wwwgetconnectedcom

    165_cell_C08qk 111401 441 PM Page 130

    SummaryWireless service providers generally offer three types of service planswith three types of coverage local regional and nationalWithin eachof those types service providers offer plans with different numbers ofincluded minutes (the more minutes the higher the monthly fee) Someplans will include basic plan features Beyond that you will be chargedadditional fees for extra features for using more minutes than are inyour plan or for roaming or long distance charges

    Quick References

    Understanding Basic Plan Structures

    Local Plans You can use your included monthly minutes inyour local area and will be charged roaming and long distancefees outside of that

    Regional Plans Your coverage area is larger than that oflocal plans (usually most of your surrounding states)You willbe charged for roaming outside of your region

    National Plans Your coverage area is the whole UnitedStatesYou will not be charged any roaming or long distancefees regardless of where you are for some national plans andyou will pay extra only when you go outside of the wirelesscarrierrsquos network for other national plans

    Breaking Down Wireless Plans and Fees

    All plans have a basic monthly fee that includes a number ofallotted minutes every monthYou will be charged for usingmore minutes than are included in your plan

    You will be charged roaming fees for making calls while out-side of your coverage area

    You will be charged long distance fees for making calls toareas outside of your coverage area

    Your plan will include some basic features like voice mail andcaller IDYou may be charged monthly for other features

    Understanding Service Plans bull Chapter 8 131

    wwwgetconnectedcom

    Understanding Service Plans bull Chapter 8 131

    165_cell_C08qk 111401 441 PM Page 131

    The Prepaid Option

    Prepaid plans are a good idea if you plan to use your phoneonly in emergencies or on a very limited basis

    Prepaid plans allow you to pay as you go so when you runout of minutes you buy more

    Prepaid plans cost more per-minute than standard monthlyplans

    132 Chapter 8 bull Understanding Service Plans

    wwwgetconnectedcom

    132 Chapter 8 bull Understanding Service Plans

    165_cell_C08qk 111401 441 PM Page 132

    Service Providersand Service Areas

    Quick References in this chapter

    What Services Are Available to You

    Service Areas

    Quality of Service

    Wireless Carrier Directory

    Summary

    Quick References

    133

    Chapter 9

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    134 Chapter 9 bull Service Providers and Service Areas

    IntroductionSo now you understand what wireless service plans are all about howthe plans are structured and how you will be billed (for more informa-tion see Chapter 8ldquoUnderstanding Service Plansrdquo) Finding out whatservice providers offer service in your area what kinds of services theyoffer and which one has the best coverage is a tough task Each serviceprovider in your area will offer slightly different kinds of service Itrsquosimportant to do your research to figure out which one will best meetyour needs

    What Services Are Available to YouIn most major cities in this country you will find that you have any-where between three and eight wireless providers from which tochoose Each of the service providers available in your area received(bought) licenses from the FCC to offer wireless service in your areaand then built the wireless network from the ground up Some of thewireless carriers have been around for 20 years and some have beenaround only for four or five yearsAlthough all networks are designedto maximize the quality of each call made by the wireless customerssome of the areas that supposedly are covered by the wireless carrierhave less than complete coverageThere are many factors that deter-mine if the coverage area will be satisfactory or unsatisfactorymdashthetopography of the area the number of users that will be using the net-work and the distance that the users are away from the closest tower

    Because each wireless carrier has built their own network you willnever find two wireless networks with the same voice quality in thesame placeThe quality of service varies from service provider to serviceproviderThe quality of service from one provider will also vary fromcity to city as wireless carriers have developed their networks morecompletely in some areas more than others It is important that youresearch the quality of service of the service provider that you are con-sidering since you probably will be committing yourself to the servicefor a year or so

    Wireless Service ProvidersThere are a multitude of wireless service providers out theremdashactuallybetween 350 and 400 licensed wireless carriers Some service providers

    wwwgetconnectedcom

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    Service Providers and Service Areas bull Chapter 9 135

    you will recognize immediately some service providers you may neverhave heard of Some offer national service some regional and someoffer only local service in just a few marketsTable 91 lists some of thetop service providers and what kind of coverage they offer with theirplansThis table also shows what kinds of rate plans are available fromthe wireless carriersA more complete service carrier directory can beseen later in this chapter

    Table 91 Service Providers and the Types of Rate Plans They Offer

    Service Provider National Regional Local Rate Rate Rate Plans Plans Plans

    Alltel Yes Yes Yes

    ATampT Wireless Yes Yes Yes

    Cingular Wireless Yes Yes Yes

    Cricket Communications No No Yes

    Nextel Yes No Yes

    Sprint PCS Yes No No

    Triton PCSSunCom Yes Yes Yes

    US Cellular Yes Yes Yes

    Verizon Yes Yes Yes

    VoiceStream Yes Yes Yes

    These carriers offer national rate plans that use networks through agreements with other carriersin many major metropolitan areas

    These carriers are considered national carriers with their own networks in the majority of thetop metropolitan areas in the United States

    Finding Service Providers in Your AreaSimply paying attention to advertising is an easy way to figure out whooffers wireless service in your areaWersquore sure that you have noticedhow inundated you are with ads for promotions and special offers onwireless service in your areaTo find out if a specific service provideroffers service in your area call them directly or visit their Web siteYoucan also visit wwwgetconnectedcom to find this information Hereyou can enter your ZIP code and see all of the service providers andplans that are available your area

    wwwgetconnectedcom

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    136 Chapter 9 bull Service Providers and Service Areas

    Service Areas The FCC defined the coverage areas and how they are broken downfrom city to city when it sold licenses to the service providers Eachmetropolitan and rural area of the United States was mapped out andgiven a number Each wireless carrier knows within which areas itcan sell service and where they cannotThe networks that the wire-less carriers have built have been based on where they are licensed tosell service and on their ability to cover those areas with their wire-less signal

    You are probably used to seeing service areas represented by cov-erage maps which show you what areas are covered by your serviceplan and what areas are roaming areas (for more information onroaming see Chapter 10 ldquoTravelingYour Domestic and InternationalRoaming Optionsrdquo)These coverage maps typically show areas wherethe wireless carrier offers service and areas where they will offer ser-vice in the future Although it is great that the service providers areexpanding their service areas it will not help you if you live or workin one of these future areas Also know that some maps represent theareas where the wireless carrier allows you to use your phonewithout getting charged roaming fees but other maps representwhere the service provider has built its networkThe differencebetween these two types of rate plans are often referred to as ratemaps versus coverage maps

    Local CoverageFigure 91 shows an example of a coverage map that represents the ser-vice area for an ATampT Wireless local calling plan in Boston MA

    In this example the shaded area from Washington DC to Mainerepresents the home coverage area for the Boston service areaThis isthe area where your included monthly minutes can be used Outside ofthis area you would be charged roaming fees In this case there is onlyone per-minute roaming rate which would be charged anywhere onthe map that is outside of the shaded states Some service providers willcharge you different roaming rates when you are outside of your homeservice area but still in your general region than they will if you areroaming outside the regionYou will also notice that there are someareas on this map where there is no wireless service at all shaded in

    wwwgetconnectedcom

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    Service Providers and Service Areas bull Chapter 9 137

    wwwgetconnectedcom

    Figure 91 Sample Coverage Map Depicting the ATampT Wireless LocalCalling Plan for Boston MA

    This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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    138 Chapter 9 bull Service Providers and Service Areas

    wwwgetconnectedcom

    Figure 92 Sample Coverage Map Depicting the ATampT Wireless NortheastRegional Calling Plan

    This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

    165_cell_C09qk 111401 618 PM Page 138

    Service Providers and Service Areas bull Chapter 9 139

    dark gray (for example in northwestern Maine)These are areas wherethere is no wireless system built that will work with the technology ofATampT Wireless phones

    Regional CoverageFigure 92 shows an example of a coverage map for a regional plan forthe northeastern United States from ATampT Wireless

    Notice the differences between the shaded area of this map andthat of the local planThe shaded area is still the home coverage areabut this area is much larger extending from North Carolina to MaineAnd again areas outside of the shaded area would be charged roamingfees with the darkest gray areas not offering any service

    National CoverageSome service providers offer national coverageThis means that theyhave built their networks across a good part of the country and offerservice in most major metropolitan areas or they have agreements withother service providers in areas where they have not built their net-work Over the past year or so there has been a trend among wirelessservice providers to merge and become larger national providersTheseservice providers are able to offer wireless customers all-inclusivesingle-rate plansThe Yankee Group one of the leading telecommunica-tions industry analyst companies estimates that national serviceproviders account for about 75 percent of all wireless subscribers in theUnited States Figures 93 through Figure 96 represent some of thewireless service providers who have a national network and offernational coverage service plans

    NOTE

    Verizonrsquos map (which can be seen on page 140) is not a map ofwhere your wireless phone will work but rather a map to showwhere your wireless phone will be charged the rates you signed upfor under their Single Rate plans There are still areas of thecountry where you will not be able to make or receive calls

    wwwgetconnectedcom

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    140 Chapter 9 bull Service Providers and Service Areas

    Quality of ServiceAny wireless phone user will tell you that they do not always have per-fect service One of the trade-offs between being able to use yourphone while driving is that the science of wireless is not perfectEveryone occasionally must deal with dropped calls dead spots in cov-erage and weak signals But if you do your research to find out whichof the service providers in your area have the best service you can min-imize these annoyances

    wwwgetconnectedcom

    Figure 93 ATampT Wireless National Network

    This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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    Service Providers and Service Areas bull Chapter 9 141

    Why Is Service Quality InconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) which cause service inter-ference If you travel extensively you may also find that call qualityvaries from city to city as service providers are still expanding their net-works and they have done so at different rates in different citiesYou

    wwwgetconnectedcom

    Figure 94 Sprint PCS National Network

    165_cell_C09qk 111401 618 PM Page 141

    142 Chapter 9 bull Service Providers and Service Areas

    may notice that on your drive to work for example that your recep-tion gets fuzzy in the same place everydayThis may be because as youare driving you are driving away from one service tower and into theservice of another towerThe area where you are ldquohanded off rdquo fromone tower to the next may not have very strong service Or you maynotice areas in large buildings where you cannot get service (eg theelevator basement or even areas behind some hills and mountains)Thesignal cannot penetrate through the thick walls and sometimes hastrouble reaching phones in the ldquoshadowrdquo of a hill or mountain

    Who Has the Best ServiceThis is a tricky question because the answer is different in every cityAnd the answer may even be different depending on where you live or

    wwwgetconnectedcom

    Figure 95 Verizon Wireless National Rate Map Representing Where TheirNational Rates Are in Effect

    Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

    These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

    165_cell_C09qk 111401 618 PM Page 142

    Service Providers and Service Areas bull Chapter 9 143

    around a cityThe best way to find out who has the best service is toask friends and neighbors who use their phones in the same places youplan to use yours Even though one service provider is known forhaving great service in your city they may not have the best service inyour immediate area or where you need to use your phone (ie if youcanrsquot get service in your house or on your drive to work you mayhave a slightly different opinion of their service) Keep in mind thatyou will not find a service provider that has perfectly complete cov-erage and that all service providers are working to expand andimprove their networks

    wwwgetconnectedcom

    Figure 96 Cingular Wireless Service National Coverage Map

    Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

    Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

    165_cell_C09qk 111401 618 PM Page 143

    144 Chapter 9 bull Service Providers and Service Areas

    Wireless Carrier Directory This section includes a sampling of the major wireless carriers in theUnited StatesWireless carriers are presented by numbers of subscribersand percentage of market share

    NOTE

    The data in this section came from each of the service providerrsquosQ2 2001 financial press releases Web sites and directly from thewireless carrier Market share percentage is based on number ofsubscribers compared to all subscribers in the United States at theend of Q2 2001

    wwwgetconnectedcom

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    Service Providers and Service Areas bull Chapter 9 145

    Verizon Wireless 28000000 subscribers 26 market share

    Web site httpverizonwirelesscom

    Figure 97 depicts the Verizon Wireless National Rate Map (repre-sents where their national rates are in effect)

    wwwgetconnectedcom

    Figure 97 The Verizon Wireless National Rate Map

    Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

    These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

    165_cell_C09qk 111401 618 PM Page 145

    146 Chapter 9 bull Service Providers and Service Areas

    Cingular Wireless 21200000 subscribers 19 market share

    Web site wwwcingularcom

    Figure 98 illustrates the coverage area for Cingular Wireless Service

    wwwgetconnectedcom

    Figure 98 Cingular Wireless Coverage Map

    Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

    Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

    165_cell_C09qk 111401 618 PM Page 146

    Service Providers and Service Areas bull Chapter 9 147

    ATampT Wireless 16400000 subscribers 15 market share

    Web site wwwattwscom

    Figure 99 shows the coverage areas for the ATampT Wireless nationalnetwork

    Figure 99 The ATampT Wireless National Network

    This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

    wwwgetconnectedcom

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    148 Chapter 9 bull Service Providers and Service Areas

    Sprint PCS 12823000 subscribers 12 market share

    Web site wwwsprintpcscom

    Figure 910 shows the completely digital Sprint PCS NationalNetwork

    Figure 910 The Sprint PCS National Network

    This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customerrsquosequipment terrain signal strength weather conditions and other conditions

    wwwgetconnectedcom

    165_cell_C09qk 111401 618 PM Page 148

    Service Providers and Service Areas bull Chapter 9 149

    Nextel 7680000 subscribers 7 market share

    Web site wwwnextelcom

    Figure 911 is an approximation of the national coverage offered byNextel

    Figure 911 Nextelrsquos Nationwide Coverage

    The coverage area shown on the Nextel Nationwide Coverage map is an approximation Actualcoverage may vary

    wwwgetconnectedcom

    165_cell_C09qk 111401 618 PM Page 149

    150 Chapter 9 bull Service Providers and Service Areas

    Alltel 7040000 subscribers 6 market share

    Web site wwwalltelcom

    wwwgetconnectedcom

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    Service Providers and Service Areas bull Chapter 9 151

    VoiceStreamreg

    5280000 subscribers 5 market share

    Web site wwwvoicestreamcom

    The VoiceStream Wireless National Network map can be seen inFigure 912

    wwwgetconnectedcom

    Figure 912 VOICESTREAMreg Wireless National Network

    VOICESTREAMreg is a registered trademark of VoiceStream Wireless Corporation its subsidiariesandor affiliates

    This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications cus-tomerrsquos equipment terrain signal strength weather conditions and other conditions

    165_cell_C09qk 111401 618 PM Page 151

    152 Chapter 9 bull Service Providers and Service Areas

    US Cellular 3294000 subscribers 3 market share

    Web site wwwuscccom

    The national US Cellular Network can be seen in Figure 913

    NOTE

    SpanAmerica is US Cellularrsquos national rate plan name

    Figure 913 US Cellular National Network

    US Cellular Licensed Markets

    SpanAmerica National Coverage

    Map depicts an approximation of coverage area Actual coverage may vary

    wwwgetconnectedcom

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    Service Providers and Service Areas bull Chapter 9 153

    Qwest 1000000 subscribers Less than 1 market share

    Web site wwwqwestwirelesscom

    wwwgetconnectedcom

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    154 Chapter 9 bull Service Providers and Service Areas

    Triton PCS 560652 subscribers Less than 1 market share (based on the number of total US

    subscribers) Web site wwwsuncomcom

    NOTE

    Triton PCS is an affiliate of ATampT Wireless and sells service underthe brand name of SunCom

    The Triton PCS (aka SunComATampT) network is illustrated inFigure 914

    wwwgetconnectedcom

    Figure 914 Triton PCS National Coverage Map

    165_cell_C09qk 111401 618 PM Page 154

    Service Providers and Service Areas bull Chapter 9 155

    Western Wireless 1210000 subscribers Less than 1 market share Web site wwwwesternwirelesscom

    Dobson Communication Corp 1068430 subscribers Less than 1 market share Web site wwwdobsonnet

    Telecorp 823000 subscribers Less than 1 market share Web site wwwsuncom1com

    Century Telephone 780000 subscribers Less than 1 market share Web site wwwcenturytelcom

    Centennial Cellular 761000 subscribers Less than 1 market share Web site wwwcentennialcomcom

    Rural Cellular Corporation 660000 subscribers Less than 1 market share Web site wwwrccwirelesscom

    wwwgetconnectedcom

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    156 Chapter 9 bull Service Providers and Service Areas

    Cricket 472000 subscribers Less than 1 market share Web site wwwcricketcommunicationscom

    Cincinnati Bell Wireless 415000 subscribers Less than 1 market share Web site wwwcbwirelesscom

    wwwgetconnectedcom

    165_cell_C09qk 111401 618 PM Page 156

    SummaryThere are most likely a handful of service providers that offer wirelessservice in your area Each will offer a variety of different service plansfrom which to choose with different types of coverage and serviceplans It is important to understand the coverage area on which yourservice plan is based to make sure that you are not charged more thanyou are expecting when you use your phoneThe quality of service youwill get when using your wireless phone will also vary from serviceprovider to service provider from city to city and from place to placewithin a cityYour best resource in finding good coverage is to talk topeople who use the service in those areas so do your homework beforesigning up with a service provider

    Quick ReferenceWhat Services Are Available to You

    There are between three and eight service providers whooffer service in most major metropolitan areas

    Quality of service will vary from service provider to serviceprovider and from city to city

    Service providers offer different kinds of coverage and dif-ferent kinds of service plans

    Service Areas

    Wireless plans are based on service areas that are defined bythe FCC who licensed the rights to the wireless carriers

    Service areas are represented by coverage maps showing theareas that the wireless carriers have built their networks tocover with their signal

    Check out coverage maps closely to make sure you under-stand your service area and also understand that some wire-less carriers present their maps as rate maps showing whereyou can expect to pay their rates if you have coverage tomake a call

    Service Providers and Service Areas bull Chapter 9 157

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    165_cell_C09qk 111401 618 PM Page 157

    Quality of Service

    Factors such as weather your distance from a tower and largeobstacles (such as buildings) can cause your service quality tovary

    Quality will also change as you get ldquohanded off rdquo between ser-vice towers

    All service providers have dead spots in their coverage orareas where their signal doesnrsquot reachTalk to friends andneighbors to make sure you will have coverage where youwill need it

    158 Chapter 9 bull Service Providers and Service Areas

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    Traveling YourDomestic andInternationalRoaming Options

    Quick References in this chapter

    What Is Roaming

    Domestic Roaming Options

    International Roaming Options

    Guide to International Wireless Carriers

    Summary

    Quick References

    159

    Chapter 10

    165_cell_C10qk 111201 218 PM Page 159

    160 Chapter 10 bull Traveling Your Domestic and International Roaming Options

    IntroductionDo you travel a lot If you travel outside of the home calling area orzone of your local service provider network you can incur roamingcharges which means a surcharge will be applied for all calls you eithermake or receive from your wireless phoneThe charges will vary fromwireless carrier to wireless carrier but are explained in the details of allservice plans

    When you travel in the United States you can make calls fromalmost anywheremdashthe only question is if you will be charged extra forthe call or if it is covered in your rate plan National rate plans usuallyinclude roaming charges so you donrsquot have to pay any extra for callingfrom far away from your home Regional calling plans usually includeyour regionmdashthe Northeast the Northwest and so on as defined byyour service provider and calls from those areas are usually at no extracost Local calling plans however tend to allow calls only from yourimmediate local areamdashyour city or surrounding townsmdashand when youtravel a few states away or to the other side of the country you willhave to pay extra per minute to make and receive wireless calls

    If you try to use your phone outside of the United States thechances are that it probably will not workThere are a few exceptionsto that rule based on three factors

    The country that you are in The service provider that you have

    The type of phone that you use

    The types of services and wireless phones you can use outside ofthe United States is presented later in the chapter

    What Is RoamingWhen you use your phone outside of your local calling area (as defined byyour service provider) you are roaming on another wireless providerrsquos net-workAirtime minutes used when roaming are generally not part of yourbasic calling plan Check your service providerrsquos plan details to determinewhen you are roaming and how you are charged for these calls (seeChapters 8 and 9 for more on service providers and service areas)

    On the display screen of most digital phones a symbol will indicatewhen you are roamingThe symbol will vary from phone to phone but

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    Traveling Your Domestic and International Roaming Options bull Chapter 10 161

    typically will be ROAM Extended Area R or some other indicatorthat is different than when you are in your home area

    Roaming was one of the most challenging issues the cellular phoneindustry faced in the early daysThe goal was simple a phone that couldbe used anywhere in the United States or the world where a compatiblenetwork is availableThe difficult part is getting various systems to com-municate and pass routing and billing information to each other

    When the initial cellular carriers built their networks they enabledwireless phones from other networks to operate on their network onlyafter dialing a special roamer port toll-free number prior to dialing thephone number you wanted to call So in order to use your Dallas-basedphone in San Francisco you would need to look up the roamernumber dial it listen for another dial tone and then dial the complete11-digit phone number for whom you wanted to callAnd your billmay not reflect the charges for your call for a couple monthsThe chal-lenge of making the ability to roam seamless and keep the billingsimple did not happen until years after the cellular carriers launchedtheir serviceThe fees associated with roaming included a high daily ormonthly fee and a high per-minute fee which varied by location

    Domestic Roaming OptionsVirtually every service provider offers domestic roaming options regard-less of which service plan you select (Go to wwwGetConnectedcomfor a comprehensive listing of plans available in your area) Howeverthere are always exceptions to the rule For example Cricket does notoffer roaming service Once you are outside of their coverage area thereis no serviceAnother example is Nextel who offers service on theirnetwork across the United States and around the world however youcannot use their phones where they do not have coverageThis has todo with the type of network their phones work onmdashthe newer digitalnetworks are not as widely available as analog networks which are thedefault networks for many who travel outside their areasThis is a goodthing to keep in mind as you research your roaming options

    When you are using your phone outside of your home area youwill most likely not even notice that you are roaming unless you see aroaming symbol on your phone as mentioned previouslyThe soundquality usually remains the same as when you are using your phonefrom your local calling area In some isolated areas in the country your

    wwwgetconnectedcom

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    162 Chapter 10 bull Traveling Your Domestic and International Roaming Options

    wireless carrier may not have an agreement with whoever the local car-rier is to allow seamless roaming calls and you may end up being con-nected to a roaming call serviceThese services usually start off with amessage like ldquoThank you for calling Wireless ExpressWe are happy toplace your wireless call for $195 per minute Please enter your creditcard number nowrdquoAt this point you have to decide if this call is reallyimportant enough to pay $195 per minute for Sometimes it is worththe extra per-minute fee especially in emergency situations when youreally need to get a call through

    As with any other calling feature prices and options for domesticroaming vary by where you live and which service provider youchoose If you are the type of person that travels within the UnitedStates quite often you should look for a plan that offers the following

    Coverage with no roaming costs in the cities and towns fromwhich you will be making your calls

    Low roaming costs per minute with roaming coverage in allthe areas to which you will travel

    A service that will work when outside your home area at alltimes Some new wireless services offer unlimited local callingfor a flat fee per month but do not offer the ability to roamoutside of your local area

    The following sections offer some additional details for the top sellingservice providers and some of their roaming options to give you an idea ofwhat they offer Refer to Chapter 9ldquoService Providers and Service Areasrdquofor a listing of service providers and their domestic coverage maps

    ATampT Wireless ATampT Digital One Rate PlansThese plans are great for frequent travelers

    No roaming feesmdashyou can be on anywhere in the UnitedStates where digital service is available

    There are no additional domestic long distance charges forcalls made to anywhere in the United States from anywhere inthe United States

    A digital multi-network phone is required

    Total minutes included vary from 450 to 2000 minutes permonth

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    Traveling Your Domestic and International Roaming Options bull Chapter 10 163

    Refer to Chapter 9 for more information on wireless service plansor visit the ATampT Digital Wireless Web site at wwwattwscom

    Sprint PCS Real Nationwide Long DistanceSprint PCS plans have consistently added more customers per quarterthan any wireless carrier in the United StatesThey are great forsomeone that travels around the country and needs coverage in majormetropolitan cities and their surrounding towns Sprint PCS currentlycovers over 300 metropolitan areas across the United States Featuresinclude the following

    Sprint PCS plans work in any Sprint PCS coverage areaacross the countryThis means on any plan you can call toanywhere in the United States from your mobile phone andyou can call from any city in the United States that SprintPCS has covered

    Nationwide long distance is included when calling from theSprint PCS network

    Roaming is not included when off of the Sprint PCS net-work but no roaming fees apply when you are on their net-work anywhere in the United States

    Roaming is $039 per minute outside Sprintrsquos network withinyour home area and $069 per minute outside Sprintrsquos net-work outside of your home area

    Included minutes vary from 40 to 3000 minutes per month

    Refer to Chapter 9 for more information on Wireless Service Plansor visit the Sprint PCS Web site at wwwsprintpcscom

    Verizon Wireless National SingleRateSM

    Verizon offers national plans (SingleRate) that are very similar in struc-ture to the ATampT Digital One Rate plans

    Verizon offers the largest coverage area in the United Statesand is the largest wireless carrier with the most customersYoucan call from anywhere there is digital or analog service how-ever a tri-mode phone is required in order to get full servicewith the Verizon Wireless national plans

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    164 Chapter 10 bull Traveling Your Domestic and International Roaming Options

    Nationwide long distance is includedmdashcall to anywhere inthe United States from anywhere in the United States

    Nationwide roaming is includedmdashwith a tri-mode phonecustomers can call from anywhere in the United States thatanalog or digital service is available

    Included minutes vary from 150 to 3000 minutes per month

    Refer to Chapter 9 for more information on Wireless Service Plansor visit the Web site at wwwverizonwirelesscom

    International Roaming Options Now that you know what to look for in order to make calls across theUnited States what about taking your wireless phone outside of theUS This brings us to international roaming which is quite bit morecomplicated than domestic roaming

    The challenge that was overcome to allow seamless roamingacross the United States was simple in comparison to the ability totake your phone with you around the worldThe United States wire-less carriers all operate on the same frequencies as licensed by theFCCmdasheither the cellular or 800 MHz frequencies or the PCS or1900 MHz frequenciesmdashbut they do not operate using the same dig-ital technologies So where your phone will work across the countryis dependent on the network that your phone usesmdashCDMA GSMor TDMA In many areas of the world the type of network is not theproblem since the GSM standard is the primary technology for deliv-ering cellular service to people in foreign countries However theGSM frequency used for wireless phones internationally differs fromthe frequencies on which GSM operates within the United StatesThe European frequency is at 900 MHz but the US GSM fre-quency is at 1900 MHz Even GSM carriers in the United States likeVoiceStream have trouble operating in Europe unless the customerbuys a phone that works on both the US frequency and theEuropean frequencyThe customer will be able to use that phoneonly in specific parts of the world For instance South Americaworks primarily on TDMA and many other areas use CDMA (seeldquoGuide to International Carriersrdquo later in this chapter)

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    Traveling Your Domestic and International Roaming Options bull Chapter 10 165

    The basics of using your wireless phone around the world are thefollowing

    The phone must operate on the network where you plan ontraveling

    Expect to be charged extra for calls made and received whileabroad

    Some international offers require a different phone than theone you use in the United States which you typically lease

    When you use your phone in other countries your level ofservice may not be what you have come to expect in theUnited States with instant connections and simple dialingyou may need to dial additional numbers and call throughoperators when you need to make calls

    Per minute fees vary by country and service provider Fees could vary depending on whom you callYou may be

    charged one fee for placing calls to another cellular phoneand be charged a different fee for placing calls to traditionallandline phones

    The countries where you will be able to use your interna-tional wireless phone will vary greatly from wireless carrier towireless carriermdashcheck the details of the international plansfor each wireless carrier

    Many US-based service providers offer international roaming(including NextelVoiceStreamWorldCell and ATampT Wireless whichare all discussed next) If you are looking specifically for a wireless planwith international roaming options you may be limited to specificplans or need to have the international calling plan added to your reg-ular service plan at an additional per month fee

    Nextel WorldwideSM

    Nextel offers a wireless phone the Motorola i2000plus which worksanywhere in the world where Nextel has a working network (currentlyover 80 countries) For more information you should visit their Web siteat wwwnextelcomphone_servicesworldwideNWWservicesshtmlYou do not have to have a separate phone a different phone number or

    wwwgetconnectedcom

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    166 Chapter 10 bull Traveling Your Domestic and International Roaming Options

    a different billThere are additional charges to use your phone over-seasmdasha specified flat rate per minute based on the country you are inAnyone trying to reach you can just dial your wireless phone numberand your phone will ring wherever you are in the world on Nextelrsquosnetwork making this one of the simplest international offers

    ATampT WorldConnectreg ServiceATampT Wireless (wwwattwirelesscom) offers a program called ATampTWorldConnect that lets you use your existing wireless phone accountand phone number in many countries around the world but not yourwireless phoneATampT will lease you a GSM phone which will be pro-grammed to receive calls from people dialing your regular wirelessphone numberThe charges show up on your monthly billThis serviceis available in many countries across EuropeAsiaAfricaAustralia LatinAmerica and the Middle EastThe ability to use your existing phonenumber and pay for the international use on your normal wireless billallows you to change few things before traveling abroad

    VoiceStreamVoiceStreamrsquos (wwwvoicestreamcom) network uses the GSM standardwhich is the most prevalent standard around the world If you buy awireless phone from VoiceStream that is capable of operating on theGSM frequency in other countries as well as in the United States forexample the tri-mode Ericsson World Phone then you can use thesame phone here and in many places around the world If you are acurrent VoiceStream customer you can also rent a tri-mode phone foryour international travels if you do not have oneThe calling patternsmay change from country to country and the rate will be based onwhere in the world you are but the charges will all show up on yourregular bill and you do not need to have a separate phoneVoiceStreamhas recently merged with Germanyrsquos Duetsche Telecom which willprove to increase the global roaming capabilities for anyone travelingbetween here and there

    WorldCellThere are some companies that have created partnerships with wirelesscarriers around the world and will rent or sell you a phone that will

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    Traveling Your Domestic and International Roaming Options bull Chapter 10 167

    work in over 100 countriesThese services are available for weekly ormonthly use and are available for ordering right over the Web or thephone

    WorldCell (wwwworldcellcom) offers many types of phones thatwill work around the globe and lists the prices for calls from manycountries as roughly between $1 and $3 per minuteAs with the otherinternational roaming options the typical user will be a business personwho needs to be in touch wherever he or she is or a vacationer whowants the security he or she enjoys at home with a wireless phone inthe glove boxWorldCell service is a great way to make sure you are intouch while globetrotting

    Guide to International Wireless CarriersTable 101 shows 20 of the top countries in the world for wireless usebased on number of customersThe wireless carriers in the countriesand the type of network they operate are listed next to the countryThenetwork standards that each country offers will dictate if an interna-tional phone from the United States will work in that country

    NOTE

    This is a partial list so check with the US wireless carrier for a listof countries where their international offers work before you makeplans to travel with your wireless phone

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    168 Chapter 10 bull Traveling Your Domestic and International Roaming Options

    Table 101 The GetConnectedcom Guide to the Top 20 Countriesfor Wireless Use

    Country Wireless Carrier(s) Wireless Network(s)

    Argentina CTI MovilPCS Mobicom AMPS CDMA TDMABellSouth International Personal Telefonica Unifon

    Australia Cable amp Wireless Optus Hutchison AMPS CDMA GSMTelecommunications OneTel Telstra Vodafone Australia

    Brazil Too many wireless carriers to list CDMA TDMA

    Canada Rogers ATampT Wireless Bell Mobility AMPS CDMA GSM Microcell Telus TDMA

    China China Mobile China Unicom AMPS CDMA GSMTACS

    France Bouygues Telecom France GSM NMT RCTelecom Mobiles SFR Orange

    Germany Duetsche Telecom Mobile E-Plus GSMMobilfunk Mannesmann Mobilfunk Viag Interkom

    Italy Blu Omnitel Pronto Italia TIM GSM TACSWind Telecom

    Japan Astel Group DDI Pocket Telephone CDMA PDC PHS Group J-Phone NTT DoCoMo TACS

    Mexico Iusacell Pegaos Portatel del AMPS CDMA GSM Surestes Telcel Unefon Baja TDMACellular Mexicana Cedetel Movitel del Noroeste Norcel

    Netherlands Ben Nederland Dutchtone KPN GSM NMTMobile Libertel-Vodafone Telfort Mobile

    Portugal Optimus Telecel TMN C-450 GSM

    South Africa MTN Vodacom GSM

    South Korea KT Mcom KTF LG Telecom Shinsegi AMPS CDMATelecom SK Telecom

    Spain Airtel Amena Telefonica Moviles GSM TACS

    Sweden Comviq Europolitan Telia Mobile GSM NMT

    Taiwan Chungwa Telecom Far EasTone AMPS GSMTelecom KG Telecom Mobitai Communications Taiwan Cellular TransAsia Telecom

    Turkey Aria Telsim Turkcell GSM NMT

    United BT Cellnet One2One Orange GSM TACSKingdom Vodafone

    wwwgetconnectedcom

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    SummaryRoaming per-minute fees can be pricey (typically $035 to $1 perminute plus long distance charges in the United States and up to $3+ per minute internationally) If you plan on making a significantnumber of calls to your family back in New York while on yourmonth-long trip to London and you have a domestic wireless planbe prepared for a big bill that month and you may have to carry adifferent wireless phone than the one you use at home As wirelessservice becomes more and more popular across the globe interna-tional calling and roaming will become more available and lessexpensiveYou can make calls from almost anywhere in the worldusing a satellite phone but the cost of the phone (up to $1500) andthe calls per minute (approximately $2) may not make it the bestoption for you

    Quick ReferencesWhat Is Roaming

    Roaming is the ability to use your wireless phone beyondyour home area

    Additional fees will apply if you do not sign up for a plan thatincludes national roaming

    Some networks allow national roaming without roaming feesonly on the wireless carrierrsquos network others allow no-feeroaming anywhere you can get a signal

    Domestic Roaming Options

    ATampT Wireless provides a large coverage area which equalsminimal roaming fees

    Sprint PCS covers most major metropolitan areas in thecountry but roaming fees apply when on analog networks

    Verizon Wireless provides the most coverage of any wirelesscarrier and national rate plans that cover almost everywhere

    Traveling Your Domestic and International Roaming Options bull Chapter 10 169

    wwwgetconnectedcom

    165_cell_C10qk 111201 218 PM Page 169

    International Roaming Options

    Nextelrsquos i2000 phone can be used domestically or internation-ally

    With ATampT Wireless WorldConnect you can keep yournumber and your account and get a GSM phone

    With VoiceStream you can purchase a tri-mode world phoneso you can call your friends and families while travelingthroughout much of the world

    With WorldCell you can lease a phone for the time you needto use it while abroad

    Guide to International Wireless Carriers

    From Argentina to the UK wireless is booming around theworld

    170 Chapter 10 bull Traveling Your Domestic and International Roaming Options

    wwwgetconnectedcom

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    UnderstandingSpecial Deals andPromotions

    Quick References in this chapter

    Types of Promotions

    Helpful Hints

    Summary

    Quick References

    171

    Chapter 11

    165_cell_C11qk 111201 221 PM Page 171

    172 Chapter 11 bull Understanding Special Deals and Promotions

    IntroductionThere are many types of promotions to look for when signing up forwireless servicemdashnot just one-time freebies that you get for signing upfor a new service planWireless carriers offer rebates service creditsmore minutes free advanced services free accessories and additionalincentives for signing longer contractsThese promotional offers can becombined with offers from the wireless phone manufacturers and offersfrom the retailer Finding the right promotion can significantly changethe value of a plan over the length of a contract

    What about the fine print Every promotion has fine print and wire-less promotions are no exceptionThe promotions always have expirationdatesThey are available only on some plans or certain planphone com-binationsThey give you free features that work only with advancedphonesThe additional minutes may all be during off-peak hours whenyou are more likely to be sleeping than using your phone

    How do you sort through it all Relax sit back and read throughthe following tips and tricks from veteran wireless phone researchers

    PROMOTIONS AT GETCONNECTEDCOM

    All of the promotions you will see on the home page and throughoutthe site are promotions that are currently available throughwwwGetConnectedcom If you click on any of the promotions it willlead you to the plan(s) that are eligible for that promotion

    Types of PromotionsFirst you want to determine the types of promotions that are beingoffered to you to by the service providers to see which ones may makeyour wireless service cost less and which ones you will not need or willnot useThe following types are the most common but creative mar-keting teams are always working on new ones

    Service CreditsService credits are similar to rebates but the dollar amount is creditedautomatically to your bill Sometimes the service credits are spread outover a certain length of time to ensure that you stay with the service

    wwwgetconnectedcom

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    Understanding Special Deals and Promotions bull Chapter 11 173

    Because service credits are applied automatically to your bill servicecredits are more valuable to you than rebates as they require no efforton your part to redeem from the service provider

    RebatesRebates range in dollar value but they have one thing in commonYouhave to send in the required information (receipts wireless phonenumber etc) to get them Many rebates also have length-of-servicerestrictions that require you to have your service activated for a certainnumber of days or months before you can send it in Rebates are a greatway to get you to buy but they should be only a part of your decisionespecially if you are not certain that you will get around to sending it inAnd donrsquot forget to send in the rebate or the value for you goes to zero

    More Minutes ldquoSign Now and Get 1000 More Minutesrdquo This could be a great valuemdashbut then again maybe notThere aremany questions to answer before you can decide

    Is it 1000 minutes each month or 1000 minutes over a one-year contract

    Are the 1000 minutes anytime minutes or just night andweekend minutes

    Are the 1000 minutes only in your local coverage area or any-where on the network

    Are long distance calls included

    Are incoming calls included

    After you know the answers to all of those questions you candecide if a free minute promotion is important to you or not

    Free Advanced Services ldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo Are you already planning on buying the more expensive phone that sup-ports this service If so then this is a great deal for you If not then thispromotion doesnrsquot mean anything to you Other advanced services thatare promoted this way include Wireless Internet access or text messaging

    wwwgetconnectedcom

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    174 Chapter 11 bull Understanding Special Deals and Promotions

    Contract Length-Based Incentives ldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo These types of promotions offer a variety of incentives but they allhave one thing in common you have to sign a one- or two-year con-tract to get them First you have to decide if you are willing tocommit to a single service provider for a year or more If you arenrsquotwilling to sign a long-term agreement then you should stop looking atthese promotions If signing a service agreement of an extended periodof time is not a problem for you then you should examine the detailsof what the service provider is actually offering youThe mostcommon incentives are free standard features such as long distancemobile-to-mobile calling minutes or additional rebates If you weregoing to choose one of these options anyway then this could be agreat deal for you

    Free Accessories ldquoSign Up Now and Get a Free Headset KitrdquoThese types of promotions offer you a tangible incentive but make sureyou know the real value of what you are getting Many headsets can bebought for prices as low as $999 if you shop around Is the serviceprovider offering you a free rapid charger All phones come with a bat-tery charger otherwise how would you be able to keep using itEveryone loves free stuff but view these types of promotion as gravyafter you have decided what service plan and phone you really need

    COMBINING PROMOTIONS

    Q Can I get more than one promotionA Absolutely Unless the promotion says ldquonot available with otheroffersrdquo it can be combined with other promotions for which theplan or phone qualifies

    Q Why donrsquot they just make it all one big offer A Frequently the offers are from different sources one fromthe wireless carrier one from the phone manufacturer and onefrom the retailer Also different types of promotions may berunning over different time periods

    wwwgetconnectedcom

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    Understanding Special Deals and Promotions bull Chapter 11 175

    Helpful HintsReading the fine print is key for all promotionsWireless carriers usepromotions to sell more of a certain type of plan or more of a certaintype of phoneYou need to know what the restrictions on the promo-tion are so that you can make sure your service plan choice qualifies forthe promotion in question Otherwise you could be disappointed onceyou get your first bill

    Limited Time OfferYour wireless account will most likely need to be activated prior to theexpiration date not just ordered in order for you to qualify for the pro-motion If you waited until the last minute and something holds upyour order you could lose out on the promotion

    Plan RestrictionsPlan restrictions refer to promotions that are valid only on plans with a certain monthly fee level and aboveThe promotion may befurther restricted to only local or only regional plans Sometimes it isjust as important to understand what the restrictions on the promo-tion are to truly understand what the promotional offer means to theconsumer

    Phone RestrictionsSome promotions are valid only if you buy a particular name brand ormodel phone with a service plan within a certain price range Or thepromotion may be for a service that is supported only on certainphonesThis is usually the case with features that are supported onadvanced phones only

    MinutesHow many minutes are too many If you could talk for 24 hoursstraight you could use up 1440 minutes Unless you are a teenagerthatrsquos almost impossible More conservatively if you talked for six hoursevery weekend in a month you would use up 1440 minutes Beforeyou get overly impressed by the number of free minutes that you areentitled to with the special offer do the math

    wwwgetconnectedcom

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    176 Chapter 11 bull Understanding Special Deals and Promotions

    The restrictions on the minutes are also important to check Unlessthe minutes fit into your already determined usage times and patternsthey wonrsquot be valuable to you

    Services Yoursquoll Never UseCanrsquot pass up free long distance Think again If you donrsquot call anyoneoutside of your metro area you wonrsquot get a lot of value Free mobile-to-mobile minutes Are your local friends on the same network If nottry another promotion Free Wireless Internet service Is your phonecompatible Have you tried it out to see if the usability will work foryou The Internet service has been available for several years but if youarenrsquot comfortable with the limitations you wonrsquot use it

    wwwgetconnectedcom

    165_cell_C11qk 111201 221 PM Page 176

    SummaryPromotions are geared to get you to buyThey are supposed to looklike great deals and great values and sometimes they are Servicecredits and rebates are guaranteed great values Depending on how youplan to use your phone a promotion can increase the overall value ofyour new plan More minute promotions are like a free upgrade if themore minutes fit your already determined usage patterns Contractlength incentives are great deals as long as you arenrsquot planning onmoving out of town next month If you have already decided that youneed certain features or accessories then these types of promotionswill be helpful to you

    The important thing to remember is that you should put your basicneeds before the promotions that make your heart raceThink of pro-motions as extra values rather than as the main reason you are buyingAplan that meets your everyday needs will save you more money thanfree stuff that you never use

    Quick References

    Types of Promotions

    Money Back Service credits and rebates put the cash back inyour pocket

    Free Services Getting a little something extra for nothing isalways enticing but make sure it is something that you want

    Free Products Shop around to find out the real value of theproduct being offered

    Helpful Hints

    Read the fine print

    Check the expiration dates

    Make sure it is a feature or service that fits in with yourplanned usage patterns and works with your phone choice

    Understanding Special Deals and Promotions bull Chapter 11 177

    wwwgetconnectedcom

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    165_cell_C11qk 111201 221 PM Page 178

    Looking Ahead

    Part IV

    165_cell_C12qk 111201 222 PM Page 179

    165_cell_C12qk 111201 222 PM Page 180

    Frequently AskedQuestions

    Frequently Asked Questions about Phones

    Frequently Asked Questions about ServiceRates and Plans

    More Frequently Asked Questions

    181

    Chapter 12

    165_cell_C12qk 111201 222 PM Page 181

    182 Chapter 12 bull Frequently Asked Questions

    IntroductionEverybody has questionsWersquoll give you the low down on some of themost frequently asked questions that our customer care experts answerdailyThen you can be the expert

    Frequently Asked Questions about PhonesWhen you look at the hundreds of phones that are on the markettoday you are going to have questions about themThe previous chap-ters gave an overview of the basics and differences Here we will listsome of the most common questions with the short answers

    What are the differences between analog and digital phones

    Analog phones operate by sending and receiving signals in acontinuous sound wave digital phones send and receive mes-sages by converting sounds and voices into numeric code

    Analog phones generally are less expensive than digitalphones but the service is usually more costly

    Analog phones have shorter talk and standby times than dig-ital phones

    Analog phones offer more complete coverage in rural areas Digital phones offer better voice quality Digital phones have a longer battery life Many digital phones also work on analog networks

    For more information on this topic please refer to Chapter 2

    What is the difference between PCS and cellular

    Phones that operate on a PCS system (personal communica-tions service) use digital technology and offer advanced fea-tures like caller ID

    Cellular phones can use either digital or analog technologyor both

    For more information on this topic please refer to Chapter 3

    wwwgetconnectedcom

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    Frequently Asked Questions bull Chapter 12 183

    What is Third Generation The Third Generation (3G) mobile devices and services are the nextwave 3G will provide the capacity for online real-time transfer ofinformation regardless of time and place For example you will be ableto send images or participate in live video conferencing by using your3G mobile communications device

    For more information on this topic please refer to Chapter 13

    What is a dual-band phoneA dual-band phone is a PCS phone (digital) that can operate on analogcellular networks when it is out of range of PCS network antennas

    For more information on this topic please refer to Chapter 6

    What battery has the longest life NiMH or Li-IonLithium-ion (Li-Ion) batteries tend to offer the longest talk times andstandby times in a lightweight packagemdashand tend to be the mostexpensive Nickel Metal Hydride (NiMH) batteries are the reliablestandard that offer average talk times (2 to 5 hours) and standby times(24 to 48 hours)

    For more information on this topic please refer to Chapter 7

    What is the difference between talk time and standby time Talk time is the amount of time you spend conversing on your wire-less phone either making outgoing calls or receiving incoming callsStandby time is the amount of time that you have your phone on butare not actually talking on itYou do not have three hours of talk timeand thirty hours of standby time on one battery you have either threehours maximum to talk or thirty hours maximum to be on standby

    For more information on this topic please refer to Chapter 8

    Frequently Asked Questions aboutService Rates and PlansEven after you know all about the different rate plans services optionsand features you may still have a few questions that you want clarifiedIf this is the case you are not alone

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    184 Chapter 12 bull Frequently Asked Questions

    Why is the quality of my wireless servicesometimes inconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) causing service interference

    For more information on this topic please refer to Chapter 9

    Which wireless carrier has the best signal strengthIt dependsAs mentioned earlier the quality of your service will dependon where you live work and playYour best resources for this questionare your friends and familyThey can tell you first hand what theirexperience with a network in your area has been

    What is roamingWhen you use your phone outside of your local calling area (asdefined by your wireless carrier) you are roaming on another wire-less carrierrsquos network Airtime minutes used when roaming are gener-ally not part of your basic calling plan Check your wireless carrierrsquosplan details and coverage maps to determine when you are roamingand how you are charged for these calls Most wireless carriers alsosend an indicator to your screen display to tell you when you areroaming

    For more information on this topic please refer to Chapter 10

    If it is called a nationwide plan then why are there roaming chargesNationwide plans tend to have no roaming charges if you are in yourwireless carrierrsquos network area If you wander over to another wirelesscarrierrsquos network then you may incur roaming charges

    Although many of the nationwide wireless carriers have extensivephysical networks built they donrsquot have every square inch of the UnitedStates covered So you could have a nationwide plan based in New YorkCity and when you travel to Dallas San Francisco and Des Moines youmay have no roaming chargesThen when you take a day trip to ruralPennsylvania you wind up with roaming charges Itrsquos not how far awayyou go but exactly where you go

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    Frequently Asked Questions bull Chapter 12 185

    What plans do not charge for roamingFind the plan that covers the areas in which you travel and you will beall set If you are trying to find a plan that has absolutely no roamingcharges ever then look for a service plan that will work with phonesthat can work on digital and analog networks and which states thatthere are no roaming fees on any network

    How do I know which mode my phone is inYour phone display will have an indicator or symbol to show if you arein a digital or analog mode

    For more information on this topic please refer to Chapter 10

    What do peak and off-peak hours indicatePeak hours refer to the hours of highest wireless phone usageTypicallypeak minutes are billed at a service planrsquos highest rate Conversely off-peak hours refer to the hours of the lowest wireless phone usage andare billed at lower rates

    Peak and off-peak times vary significantly by wireless carrier Checkthe details to know for sure Peak hours typically are between the hoursof 7 AM and 7 PM Monday through Friday Off-peak hours includethe weekends some holidays and the hours from 7 PM to 7 AM duringthe week

    For more information on this topic please refer to Chapter 8

    How do service providers count anytime minutes versus evening and weekend minutesIf you call during peak times you will be using your anytime minutes Ifyou call during off-peak times you will be using your evening andweekend minutes If you call during peak times and talk straight throughto off-peak times the minutes you talk during peak time are countedtoward your anytime minutes and the minutes you talk during off-peaktime automatically switch over to your evening and weekend minutes

    Do I get charged when people call meYesYou are billed for the amount of airtime minutes that you useregardless if the call is incoming or outgoing However some serviceproviders have a feature that offers a free first minute of incoming calls

    For more information on this topic please refer to Chapter 8

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    186 Chapter 12 bull Frequently Asked Questions

    Does it use up my minutes when I call other wireless phonesSometimes Some service providers also offer a mobile-to-mobile fea-ture for a monthly feeThis nice benefit allows you free local calls toother users of your service providerrsquos wireless phone service If you calla wireless phone on another network you will be charged the samenumber of minutes as if you called a regular phone number

    When I call my voice mail am I using my minutesIt depends on the wireless carrier and the planWhen you call toretrieve your voice mail messages you may be charged airtime minutesYou will need to read the fine print or call customer service to verifythis on a carrier-by-carrier and plan-by-plan basis

    For more information on this topic please refer to Chapter 8

    What is considered a long distance callA wireless call is considered to be long distance if it is placed to anumber outside of your local calling area (which is defined by your ser-vice provider) Make sure yoursquore familiar with the boundaries of yourservice providerrsquos coverage map and local calling area

    For more information on this topic please refer to Chapter 9

    Are toll free number calls freeNoYou will not be charged a long distance charge to call a toll freenumber however you will be charged airtime for the minutes you areusing your phone to call the toll free number

    What is the farthest I can call from my wireless phoneYou can call any phone number around the world with some wirelesscarriers but many restrict international calling Read the details of theservice plan to see if international calling is allowed at all or if there isan extra monthly fee to allow it

    Can all cellular phones be used worldwide NoTo be able to place a call while you are outside the United Statesyou must have a wireless phone that is designed for use on the network

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    Frequently Asked Questions bull Chapter 12 187

    in the country where you will be traveling Most countries have someform of wireless phone service but the phone that you use in a countrymust be compatible with the prevalent technology in that country Forexample GSM (Global System for Mobile Communication) is mostcommonly used in Europe and some phones sold in the United Statescan work on the European network

    For more information on this topic please refer to Chapter 10

    More Frequently Asked Questions Still have some questions left The answers are in here somewhere

    Can I just keep the phone I have and change plansWe recommend buying a phone at the same time you buy your plan tobe sure that your phone is technologically compatible with your planFor example if you currently have an analog phone but you switch to adigital calling plan your analog phone will be uselessAlso the phonemust be programmed for a specific wireless provider So if you switchwireless providers your previous phone will not work

    For more information on this topic please refer to Chapter 8

    Can I change my service plan at any timeIf you purchased your current phone in the past year and you wantto switch to a different plan that your current wireless carrier isoffering you should be able to do that by contacting your wirelesscarrier directlyThere may be additional fees depending on the wireless carrier

    For more information on this topic please refer to Chapter 8

    Can I keep my phone number if I move or switch wireless carriersNoWhen you move or switch wireless carriers you will receive a newphone numberThe exception would be if you keep the same wirelesscarrier and move within the same area codemdashthen you may be able tokeep the same number

    For more information on this topic please refer to Chapter 8

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    188 Chapter 12 bull Frequently Asked Questions

    If I donrsquot like my phone number can I change itYes If you do not like your assigned phone number you can call yourwireless carrier and ask for a new phone numberThere may be a feecharged for this service depending on the wireless carrier

    For more information on this topic please refer to Chapter 8

    Do I have to sign a contractUsually but not alwaysAlthough most wireless carriers have a standardone-year contract length there are wireless carriers who still havemonth-to-month services availableThere may be an additionalmonthly charge if you do not sign a one-year contract On the otherside there are frequently incentives (promotions and additional services)if you are willing to sign up for a two-year contract

    For more information on this topic please refer to Chapter 8

    Why do I need a credit card to buy a phoneIf you want the convenience of purchasing online (or by phone) youwill need a credit card because computers donrsquot take cash If you donrsquothave a credit card but you are over 18 and donrsquot have bad credit thenyou can usually go to a retail store with two forms of ID and get set up

    For more information on this topic please refer to Chapter 8

    Are rebates for phones instant or mail-inIt depends on the promotion Most rebates do need to be mailed in bya certain date to get the credit or checkWireless carriers try to distin-guish between types of rebates by highlighting immediate credit pro-motions as instant service credits or instant rebates

    For more information on this topic please refer to Chapter 11

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    The Future ofWirelessCommunications

    Quick References in this chapter

    As Use Increases Prices Fall

    What to Consider before Throwing AwayYour Home Phone

    Wireless as the Only CommunicationsNetwork

    Combining All Your Devices

    3GmdashThe Third Generation of Wireless

    Summary

    Quick References

    189

    Chapter 13

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    190 Chapter 13 bull The Future of Wireless Communications

    IntroductionMarket analysts estimate the number of mobile phone users worldwide atjust fewer than 500 million and projections place that number at around125 billion within the next five years In the United States alone thenumber of wireless customers is well over 110 million People are alsostarting to dispose of their home phones in favor of wireless phones

    These staggering numbers can mean only one thing wireless net-works are destined to rival the traditional phone services that Ma Bellhas been maintaining since before the turn of the centuryAnnoyingno-signal messages will go the way of the switchboard operatorRoaming will cease to have anything to do with complex billing issuesand everyonemdashyou me that guy who thinks wireless phones are thedownfall of society and culturemdashwill carry a wireless phone

    The remaining hurdles for everyone to forsake their home phonesin favor of wireless are reliability coverage features and cost Cost isbecoming less and less an issue as wireless phones and services arebecoming more affordable and comparable to home phones Coverageareas for wireless services in residential areas are getting better in bothservice areas and quality of service however coverage is still an issue formany individuals in overly remote or rural locationsThe reliability ofwireless service is increasing as coverage areas are increasing and thefeatures available on wireless phones are rivaling those available on yourhome phone

    As Use Increases Prices FallThe cost of an average wireless minute continues to drop bringing itcloser to the cost of an average minute of use from your home phonebut with the additional features being offered to consumers the averagemonthly wireless bill may soon increaseAs these per minute prices getcloser together more and more people will abandon their home phonesaltogether and go purely wirelessToday according to the Yankee Groupthe leading telecommunications industry analysts approximately 2 to 4percent of people polled say they are using only wireless phonesThatnumber is a 100 percent increase from last year and is expected to con-tinue to grow exponentially year

    Average monthly wireless bills are approximately $40 but thatnumber varies greatly between the wireless carriersWireless carrierslike Nextel who promote directly to business users have the highest

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    The Future of Wireless Communications bull Chapter 13 191

    average monthly service fee around $70Wireless carriers who have ahigh percentage of prepaid wireless users have lower average monthlyservice fees which could run anywhere from $20 to $30As wirelesscarriers start to add more and more minutes to their rate plans theaverage cost per minute of use will continue to fall and the $30 you payfor your home phone will be an expense you can easily replace with a$30 monthly service fee for a phone that you can take anywhere

    The average monthly mobile bill has decreased between 7 and 10 per-cent per year for the past decade making mobile phones an increasinglypractical investmentAs that trend continues it begs to ask the questionldquoWhy bother owning two phones at allrdquo In many instances owning amobile phone has become more economical than owning only a landline

    However the trend of lower average per-minute costs for wirelesshas not escaped notice of the wireless carriers who are adding new fea-tures to their wireless services and charging customers extra to usethem thereby trying to increase the revenue that the wireless carrierssee on a monthly basis So if you go totally wireless and want to sende-mails from your phone you will pay extra for that which only makessensemdashadded features for added cost

    What to Consider before ThrowingAway Your Home PhoneBefore becoming the savvy unencumbered and entirely mobile indi-vidual that you aspire to be consider the following

    Clarity Donrsquot toss out your big button classic until you arecomfortable that wireless service will function normallythroughout your homeTry a call from the bedroom with thedoor closed check your voice mail from the basement sit inyour closet Even give it a try from the bathroomTherersquosnothing worse than missing a call while brushing your teeth

    Internet Access Despite the busy signal or instant voicemail that tells friends and family they have been forsaken forthe wonders of the Web dial-up access is still the cheapest andsimplest game in town So unless you are ready to lay down afew bucks for alternate Web access like cable or a DigitalSubscriber Line (DSL) yoursquore going to be beholden to yourhome phone line for a little while longerThere are a number

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    192 Chapter 13 bull The Future of Wireless Communications

    of wireless Internet services out there but they are still rela-tively slow and expensive

    Equipment Many phones using digital networks offeroptions like caller ID and voice mail but theyrsquore not yet asfull-featured as landlinesAlso keep in mind that mobilephone technology is developing at an intense speed so itrsquoslikely that yoursquoll be upgrading in less than a year (six to sevenmonths on average according to one telecom analyst) and at asignificant cost

    Air Time Do you talk a lot If yoursquore a phone junkie itdoesnrsquot matter if you call local or long distancemdashyoursquoll usemost service providersrsquo free minutes plans in a matter of daysAnd thatrsquos when things get expensive

    Dead Battery Barring a compulsive urge to save energy atall costs yoursquore going to end up with a dead battery at somepoint

    Wireless as the OnlyCommunications NetworkThe technology enabling you to dispense of your home phone is onlygoing to improve In developing countries with little or no telecommu-nications infrastructure the obvious and inexpensive solution is wirelessfor all telephone communicationsThe signal tower has replaced thetelephone pole and airwaves have replaced the wires It is much lessexpensive to build a few towers to cover a large population of peoplefor wireless phones than it is to put up phone poles and string tele-phone cables to all houses in very remote areas

    Around the world the push is on for reliable wireless service andthe resulting effect of its rapid worldwide establishment is a pent-updemand for wireless Some countries create waiting lists for wirelessphones when a network is being builtAnd the customers are happy tobe on the listmdashthey have been waiting years for a landline phone so acouple weeks to wait for a wireless phone is truly remarkable

    If you opt for a satellite phone there is virtually no place in theworld where you cannot use the phoneThe problem with satellitephones is that they are still very expensive (approximately $1500 for thephone) and the service is prohibitive for most (a call will cost well over$1 per minute sometimes four or five times that much)These prices are

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    The Future of Wireless Communications bull Chapter 13 193

    decreasing and as with all wireless technology prices will become moremainstream if the market place responds with a need for satellite phones

    Combining All Your DevicesMany people carry around multiple electronic devices to stay connectedand stay organizedmdashphone pager PDA MP3 playerThe future of wire-less is that all these devices can be thrown away and one device canreplace themWhy carry a briefcase to lug around all your digital deviceswhen you can have a single device that fits in your shirt pocket

    The struggle that is evolving today is one regarding the ldquoformfactorrdquo of the all-in-one devices Do we want a PDA that works like aphone and pager or a phone that acts like a PDA Do we need a fullkeyboard on the device or will we use a regular phone keypad Shouldthe device have a microphone built in or should it have an earpiecethat pulls out from the device with a wire to use as the earpiece andmicrophone They jury is currently out with things like the formerlyvoice-less Handspring Visor PDA adding the Visor Phone module to itscompatible product list One sure sign of the push to get consumeradoption of these devices can be seen in the rapid price reductions ofthe Visor Phonemdashfrom $300 (on top of the cost of the Visor from $200to $500) to FREEmdashas long as you activate service with the wirelesscarrier On the phone with a PDA included side Kyocera has come outwith a phone that has the Palm operating system built in so you canthrow away your Palm Pilot and make calls from their 6035 modelphoneThe only problem is the price tagmdash$400 to $500

    One of the last hurdles to make that all-in-one device a must-haveitem is the ability to tie into your information at work Most companiesuse an e-mail program and calendar program that sits behind a securefirewall and is next to impossible to access from the outside world witha wireless devicemdashwithout getting help from the IT departmentAndeven if you can access your e-mail you typically have to handle mul-tiple e-mail accounts with duplicate e-mails all over the place if you useyour wireless phone to read and reply or otherwise manage your e-mailThis is getting better with new applications that are being devel-oped as well as with new technology that the wireless carriers arestarting to add to their networks to help make the whole process morecustomer-friendly

    So the future of wireless will see these all-in-one devices comedown in price get smaller in size and do all the things that your

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    194 Chapter 13 bull The Future of Wireless Communications

    desktop computer doesmdashwithout having to work with your IT depart-ment or completely reconfigure your computer

    3GmdashThe Third Generation of WirelessYou may have heard about the next step for wireless phones that iscoming soonmdashThird Generation Wireless or 3G 3G is an umbrellaterm covering all the new data services that will be coming soon to yourwireless phone and networkThese services include high-speed data fore-mail and Web content downloading songs and even video confer-encingAlthough all this sounds great it will take a tremendous amountof effort and money on the wireless carriersrsquo sides to update their net-works for the increased amount of bandwidth that will be required tosend these services over the wireless network Currently many wirelesscarriers are preparing their networks for higher speed and bandwidthdata requirements Phone manufacturers are creating phones that willoffer these services In the fall of 2001 NTT DoCoMo in Japan releasedthe first ever 3G phone into the hands of their consumers includingwireless video capabilities Is 3G coming to the United States Yes but itwill take a while for it to succeed here with all the features that willdrive wireless demand and use (and revenue for the wireless carriers)

    The first generation of wireless was pure voice without wiresThesecond generation was the ability to send voice and data using digitalsignals which is where the majority of wireless users are todayThereare many phones out there that can access Web sites send and receivemessages and listen to music Some wireless networks are beingupgraded to allow what is being called 25G services higher speed datathan 2G with ldquoalways-onrdquo capability instead of making the user switchfrom voice to data when they want to use one or the other Carriersare starting to prepare for 3G by moving to 25G and phone manufac-turers are preparing by making phones that can work on todayrsquos 2G and25G networks and that will be upgradeable to the 3G networks

    The only question remaining for the wireless carriers and thephone manufacturers is ldquoWhat will be the 3G capability that everyonewill absolutely need and be willing to pay extra forrdquoAnd the jury isdefinitely still out on that question Maybe those lucky enough to buythe new 3G phones in Japan (costing approximately $600) will discoverthe answer to that question and tell the rest of the wireless world

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    SummaryThe future of wireless is looking incredibly brightThe ability to use awireless phone as your only phone with the same reliability and clarityyou are used to for your home phone is coming soonmdashindeed it isalready here in some parts of the country New services are being addedto wireless phones with more to come all the time to make your wire-less phone the only communication device you need for voice theInternet video music and more

    Quick References

    As Use Increases Prices Fall

    The average monthly cost for wireless use is around $40but varies from less than $20 for minimal use to over $100for heavy use

    Per-minute rates continue to fall with increasingly largeincluded minutes in rate plans

    Carriers are looking to extra features like wireless messagingand e-mail at extra cost to help offset the lower per-minuteprices or even to increase the monthly revenue

    Only approximately 2 to 4 percent of wireless users use onlywireless and have no home phone

    What to Consider before Throwing Away Your Home Phone

    Consider clarity and coveragemdashmake sure you have adequatewireless service at your house

    Consider other telephone line needs like Internet access faxmachines etc

    Consider the need for powermdashmake sure you have extra bat-teries or a charger that allows you to talk and charge at thesame time

    The Future of Wireless Communications bull Chapter 13 195

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    165_cell_C13qk 111201 227 PM Page 195

    Wireless as the Only Communications Network

    Wiring every home in remote areas of the world is incrediblyexpensive and nearly impossible so wireless networks can fillthe need for developing countries

    Waiting lists in countries for years is not uncommon for tradi-tional telephone service so waiting lists are being created forwireless phones as soon as the first shovel of dirt is taken for anew antenna for a new wireless network

    Satellite phones are available and cover virtually the entireworld but are big expensive and mostly for individuals thatmust be in touch wherever they are

    Combining All Your Devices

    Wireless phone pager Personal Digital Assistant MP3Playermdashit does it all but do you or will you need it

    Is the best fit a phone with an added PDA or a PDA with anadded phone The debate continues

    Price is still driving the decision for potential usersmdashall-in-onedevices are about $400mdash$500

    3GmdashThe Third Generation of Wireless

    The first generation of wireless was voice

    The second generation of wireless (2G) was voice and data

    The second-and-a-half generation of wireless (25G) consistsof voice data Internet content and higher speed data access

    The third generation of wireless (3G) is virtually everythingyou have with a wired devicemdashvoice data Internet high-speed data video music and so on

    Japan has 3G todaymdashthe rest of the world waits to see whatthey think and will join them in 2002 or beyond

    196 Chapter 13 bull The Future of Wireless Communications

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    Glossary ofWireless Terms

    197

    Appendix A

    165_cell_CApxAqk 111201 228 PM Page 197

    198 Appendix A bull Glossary of Wireless Terms

    3G The Third Generation of wireless services thatinclude high-speed data video and music over highbandwidth access

    Access Fee A monthly charge for the ability to con-nect to a wireless networkThis fee is assessed monthlywhether the phone is actually used or not

    Activation Fee A fee charged by service providers toconfigure a phone to work on a carrierrsquos networkThereis usually a charge to activate your phone somewherearound the $25 mark

    Advanced Mobile Phone Service The ldquotraditionalcellularrdquo phone system

    Air Interface The operating system that a wirelessphone is onThese include AMPS CDMA GSM andTDMA

    Airtime The amount of time customers spend talkingover their wireless networks for which they are billedThis time usually includes the time spent talking on bothincoming and outgoing calls

    Alphanumeric Display A display screen on a phoneusually an LCD screen that has the ability to displayboth text and numbers

    Alphanumeric Messaging The capability to displaymessages on a phone in both text and numbers

    AMPS Refer to Advanced Mobile Phone Service

    Analog The original cellular air interface or technologyused to transmit voice from the wireless phone to the cel-lular antenna and base stationAnalog waves are continuoussound waves that are transmitted from point to point

    Antenna A device for transmitting and receiving radiosignals

    Area Code A three-digit telephone number prefixassigned to a calling area

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    Glossary of Wireless Terms bull Appendix A 199

    Automatic Call Delivery A service feature thatallows a user to receive calls even when roaming outsideof the phonersquos home coverage area

    Bandwidth The amount of data you can send througha channel Usually measured in bits-per-second (bps)The greater the bandwidth the greater the amount ofdata transmitted over a given period of time

    Base Station A fixed location (such as a cellular tele-phone tower) that communicates to many mobile sta-tions (wireless phones)

    Broadband A communications channel of high band-width capable of transmitting a relatively large amountof data over a given period of time

    Bundling Grouping various telecommunications ser-vices as a package to increase the appeal to potential cus-tomers For example a bundled package could includelong distance cellular Internet and cable services

    Call Blocking A feature that allows a user to preventincoming calls from specified callers

    Call Forwarding A feature that allows callers toreceive calls at another number when they know theywill be away from their phone

    Call Return Usually called 69 this feature allows theuser to get the number of the last incoming call

    Call Waiting A feature that allows a user to be noti-fied of another incoming call while a call is already inprogress and gives the user the ability to answer thesecond call while the first call remains on hold

    Caller ID A feature that displays a callerrsquos telephonenumber andor name before the call is answered

    Cancellation Fee A charge for canceling your cellularservice contract before the contract has endedThis canbe as much as $200

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    200 Appendix A bull Glossary of Wireless Terms

    Carrier A company that provides telecommunicationsservices Same as Service Provider

    CDMA Refer to Code Division Multiple Access

    Cell The geographic region that is serviced by onebase station in either analog cellular or digital networks

    Cell Site The location where the wireless antenna andnetwork communications equipment is placed

    Cellular The type of wireless communication that ismost familiar to mobile phones users Called cellularbecause the system uses many base stations to divide aservice area into multiple cells Cellular calls are trans-ferred from base station to base station as a user travelsfrom cell to cell

    Channel A path or frequency along which a commu-nications signal is transmitted

    Circuit-Switched Data Wireless data transmittedover a single channel thereby tying up a channel for theentire transmission

    Code Division Multiple Access One method thedigital technologies use for wireless phone serviceCDMA encodes each call as a coded sequence across theentire frequency spectrum Each conversation is modu-lated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the fre-quency spectrum

    Coverage Area The area in which you can use yourwireless service as determined by your service providerIt usually includes your service area around your homeas well as some extended service areas where can useyour service but where you may be charged long dis-tance andor roaming charges Same as Service Area

    Digital A technology that transmits phone signalsacross long distances by converting voice and data intobinary codes of zeros and ones and sending it across net-

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    Glossary of Wireless Terms bull Appendix A 201

    works of small regions one region at a time at a certainwavelengthThese networks are also known as PersonalCommunications Service (PCS) networks a namebranded by Sprint

    Dual Band A feature on some digital phones thatallows it to operate on analog networks when digital ser-vice is not available and vice versa

    Dual Mode Describes a phone that works on bothanalog and digital networks

    Enhanced Specialized Mobile Radio Systems thatuse digital radio transmission similar to other digitaltechnologies Spread-spectrum modes such as frequencyhopping are common One major difference from othernetworks is that in an ESMR system connectionbetween users is almost instantaneous compared withthe typical delay required to dial and set up a call in apublic cellular network

    ESMR See Enhanced Specialized Mobile Radio

    Extended Service Area The part of the carrierrsquos cov-erage area where you can use the network you may becharged roaming andor long distance charges however

    FCC Refer to Federal CommunicationsCommission

    Federal Communications Commission A USgovernment agency responsible for regulating communi-cations industries

    Frequency A measure of the energy as one or morewaves per second in an electrical or light wave informa-tion signalA signalrsquos frequency is stated in either cycles-per-second or Hertz (Hz)

    GHz (gigaHertz) Billions of Hertz

    Global Positioning System A series of 24 geosyn-chronous satellites that continuously transmit their positionUsed in personal tracking navigation and automatic vehiclelocation technologies

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    202 Appendix A bull Glossary of Wireless Terms

    Global System for Mobile Communications Themain technology used by the European systems it is usedby only a small percentage of wireless carriers in theUnited States

    GPS Refer to Global Positioning System

    GSM Refer to Global System for MobileCommunications

    Handset Any handheld device used to transmit andreceive calls from a wireless systemAlso known as a wirelessphone a cellular phone a mobile phone or a PCS phone

    Hands-Free A feature for mobile phones that allowsdrivers to use their car phone without lifting or holdingthe handset to their earsAn important safety feature

    Hands-Free Speakerphone A feature of some wire-less phones that allows users to talk and listen to callswithout holding the phone against their heads

    Handheld Device Markup Language A languageused to create Web sites accessible to wireless devices

    Hand-Off The process where a wireless call is movedfrom one tower to another while the user is travelingfrom place to place

    HDML Refer to Handheld Device MarkupLanguage

    Hertz A measurement of electromagnetic energyequivalent to one ldquowaverdquo or cycle per second

    Home Coverage Area The part of the wireless car-rierrsquos coverage area where the rates are lowest with nolong distance or roaming fees

    Hz Refer to Hertz

    iDEN Refer to Integrated Digital EnhancedNetwork

    Incremental Charge The method of rounding usedby wireless carriers to compute your bill Carriers usuallyround your airtime up to the next full minute although

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    Glossary of Wireless Terms bull Appendix A 203

    some providers round to the closest six seconds or onesecond

    Integrated Digital Enhanced Network A MotorolaInc enhanced specialized mobile radio network tech-nology that combines two-way radio telephone textmessaging and data transmission into one network

    Integrated Services Digital Network An advancedhigh-capacity wireline technology used for high-speeddata transfer

    ISDN Refer to Integrated Services DigitalNetworking

    kbps Stands for kilobytes-per-second and is used formeasuring the speed at which data is transmitted

    Landline Traditional wired telephone service

    LCD Refer to Liquid Crystal Display

    LEO Refer to Low-Earth Orbit

    Liquid Crystal Display A flat-panel screen used todisplay numbers andor characters Often found on awireless handset

    LNP Refer to Local Number Portability

    Low-Earth Orbit A mobile communications satellitebetween 700 and 2000 kilometers above the earth

    Local Number Portability The ability of subscribersto switch local or wireless carriers and still retain thesame phone number as they can now with long distancecarriersWireless carriers were originally scheduled forLNP in 1999 but have successfully postponed this regu-lation as it will require them to spend millions of dollarsfor system upgrades

    Local Calling Area The region across which the callis truly local involving no toll charges

    Memory Dialing A feature that allows you to storefrequently called numbers and access them by dialingone number

    wwwgetconnectedcom

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    204 Appendix A bull Glossary of Wireless Terms

    Message Alert A light or other indicator on a wirelessphone that notifies a user that a call has come inAuseful feature especially if the wireless subscriber hasvoice mail

    Metropolitan Service Area An area defined by theUS government for use in grouping census data andother statistics MSAs include a city of at least 50000people or an urbanized area of at least 100000 peopleand the counties that include these areas Not all areas ofthe United States are in an MSAThe FCC used thesearea definitions to license cellular telephone service car-riersThere are 306 regions of the United States desig-nated as MSAs

    MHz Megahertz which equals 1 million cycles persecond

    Micro-Browser Software loaded onto some wirelessphones that is analogous to the Web browser you use toaccess the Internet from your home or work PC

    MIN Refer to Mobile Identification Number

    Mobile Identification Number The 10-digit phonenumber assigned to your cellular phone

    Monthly Access Charge The monthly fee you pay tohave service from a wireless carrier

    MSA Refer to Metropolitan Service Area

    NAMPS Refer to Narrowband Advanced MobilePhone Service

    Narrowband Advanced Mobile Phone ServiceWireless technology that incorporates some digital tech-nology to allow the system to carry about three times asmany calls as the original version of AMPS

    Nationwide Long Distance Calling to anywhere inthe United States from anywhere in the United StatesAn additional per-minute fee typically is charged

    wwwgetconnectedcom

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    Glossary of Wireless Terms bull Appendix A 205

    NiCad Refer to Nickel Cadmium Battery

    Nickel Cadmium Battery The earliest form ofrechargeable battery for wireless phones

    No Service Indicator A feature of wireless phonesthat tells the user that wireless service is unavailable in aparticular location Usually an LED on the handset

    Off-Peak Designated times when calling rates are lowThese times are generally evenings and weekends

    Packet-Switched Data Wireless data transmitted overmultiple channels thereby not tying up a channel for theentire transmission

    Paging A feature of a wireless device that allowsreception of a signal or alphanumeric message

    PCS Refer to Personal Communication Services

    PDA Refer to Personal Digital Assistant

    Personal Communications Services A two-way1900 MHz digital voice messaging and data servicedesigned as the second generation of cellular

    Personal Digital Assistant A portable computingdevice capable of transmitting dataThese devices makepossible services such as paging data messaging elec-tronic mail computing facsimile date book and otherinformation handling capabilities

    Peak Period(s) Any time of day as determined by awireless carrier when there are high levels of communi-cations traffic on the system

    Prepaid Cellular A system allowing subscribers to payin advanced for wireless service Prepaid is generally usedfor customers with little or no credit history students orthose who want to adhere to a budget

    Radio Frequency The range within radio wavesmay be transmitted from about 3 KHz to about300000 MHz

    wwwgetconnectedcom

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    206 Appendix A bull Glossary of Wireless Terms

    RF Refer to Radio Frequency

    Roadside Assistance An added feature that gives youroadside emergency help

    Roaming Using your phone outside of your local ser-vice areaYou usually are charged an additional per-minutefee for this service and may also be charged an additionalmonthly roaming fee for the first use per month

    Roaming Indicator The symbol on your phone thatindicates that you are outside of your home area

    Roamer Port A special port or phone number usedin the early days of wireless that the user needed to dialinto in order to use the wireless phone while travelingoutside of their home area

    Service Area The geographic area served by a wirelesssystem Same as Coverage Area

    Service Charge The amount you pay each month toreceive wireless serviceThis amount is fixed and paidmonthly regardless of how much or how little you useyour wireless phone

    Service Plan Rate or calling plan provided by a wire-less carrier Calling rates allotted minutes per month andmonthly fees vary by the service plan

    Service Provider Synonymous with WirelessCarrierA company that supplies telecommunicationservices (examples include ATampT Cingular Sprint PCSVerizon)

    Short Message Service The ability to send andreceive text messages on your wireless phoneWorksmuch like e-mail with a limitation to the number ofcharacters you can send and receive usually 100 to 200characters maximum

    Single Band Phone A wireless phone that operates ononly one frequency for example only analog or digital

    wwwgetconnectedcom

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    Glossary of Wireless Terms bull Appendix A 207

    Single Mode A wireless phone that operates on onlyone frequency

    Slamming The unauthorized switching of a cus-tomerrsquos phone service to another carrier

    Smart Phone A class of wireless phones typically usedto describe handsets with many features and often a key-boardWhat makes the phone ldquosmartrdquo is its ability tohandle data not only voice calls

    SMS Refer to Short Message Service

    Subscriber A cellular phone user

    Standby Time The amount of time you can leaveyour phone on before you will need to recharge yourbattery

    Talk Time The amount of time you can actually talkon your phone before you have to recharge your battery

    TDMA Refer to Time Division Multiple Access

    Termination Charges Fees that wireless telephonecompanies pay to complete calls on wireline phone net-works or vice versa

    Time Division Multiple Access A method of digitalwireless communications transmission that allows a largenumber of users to access (in sequence) a single radiofrequency channel without interference by allocatingunique time slots to each user within each channel

    Toll Charges Charges for placing long distance calls

    Toll-Free Calling Area An area in which calls can beplaced without incurring long distance charges

    Tri-Mode Phone Phones that work on three fre-quencies typically using 1900 MHz 800 MHz digital orreverting to 800 MHz analog cellular when digital is notavailableAlso these phones may have the ability to workon 900 MHz networks overseas

    wwwgetconnectedcom

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    208 Appendix A bull Glossary of Wireless Terms

    Voice Activation A feature that allows a subscriber todial a phone by spoken commands instead of pressingthe number keys physicallyThe feature contributes toconvenience as well as safe driving

    Voice Mail A system that answers phone calls andrecords incoming messages

    Voice Recognition The capability for cellularphones PCs and other communications devices to beactivated or controlled by voice commands

    Voice-Activated Dialing A feature that allows usersto speak words into a wireless phone to cause it to dialpreprogrammed telephone numbers without using thebuttons

    WAP Refer to Wireless Application Protocol

    WBMP Refer to Wireless Bitmap Images

    Wireless Using the radio-frequency spectrum fortransmitting and receiving voice data and video signalsfor communications

    Wireless Application Protocol A universal standardcreated to allow access to the wireless Internet

    Wireless Bitmap Images The preferred file formatfor displaying images on wireless devices

    Wireless Carrier A company that provides wirelesstelecommunications services Same as Service Provider

    Wireless Internet An RF-based service that providesaccess to Internet e-mail andor the World Wide Web

    Wireless Internet Portal Web services that let userscreate a personal Wireless Internet experience

    Wireless Markup Language The language used tocreate Web sites accessible by wireless devices

    WML Refer to Wireless Markup Language

    WMLScript Web programming similar to JavaScriptwhich allows the wireless user to see certain Web content

    wwwgetconnectedcom

    165_cell_CApxAqk 111201 228 PM Page 208

    How to Use theGetConnectedcomWeb Site

    209

    Appendix B

    165_cell_CApxBqk 111401 444 PM Page 209

    210 Appendix B bull How to Use the GetConnectedcom Web Site

    IntroductionThe GetConnectedcom Web site was created to provide you with awide choice of up-to-date plans that are available in your area for com-parison and purchaseWe have created a variety of online tools to helpyou determine which plan will work best for you Itrsquos like runningaround all over town and asking all your friends what they do but youcan do it all in less than 30 minutesWhether you are a first-time buyeror just looking for a better deal we can help you

    Home PageWhen you go to wwwGetConnectedcom you will see our homepage (see Figure B1)We sell a variety of telecommunication servicesfrom wireless phones to high-speed Internet and long distance serviceClick Wireless

    wwwgetconnectedcom

    Figure B1 The GetConnectedcom Home Page

    165_cell_CApxBqk 111401 444 PM Page 210

    How to Use the GetConnectedcom Web Site bull Appendix B 211

    Enter the ZIP code for the place you will be activating service(see Figure B2) For most people this is your home ZIP code Forsome it may be your work ZIP code If you are moving and donrsquotknow your ZIP code yet you can choose a city and a state and see theplans that are available in the city

    WHY DO YOU NEED MY ZIP CODEWireless services are available only in certain areas The plans thatyou can buy are different if you live in California than if you live inFlorida When you enter your ZIP code we search through all of theplans and show you only the ones that will work where you live

    Wireless Home PageAfter entering your ZIP code you will see all of the options availableto you (see Figure B3) Feel free to browse around Everyone has dif-

    wwwgetconnectedcom

    Figure B2 Enter Your ZIP Code

    165_cell_CApxBqk 111401 444 PM Page 211

    212 Appendix B bull How to Use the GetConnectedcom Web Site

    ferent shopping stylesWe recommend selecting your plan your phoneand any accessories you might needAlthough we detail this shoppingprocess for you you could choose to start with a phone or a GreatDeal We will also provide some helpful hints on the tools that can helpyou make a decision

    Havenrsquot Decided Which Plan Is for You Start HereGetConnectedcom offers a variety of tools to assist you in selecting theservices and phones that are right for youThese tools can help youfind exactly what yoursquore looking for online if you havenrsquot alreadydecided

    wwwgetconnectedcom

    Figure B3 Shopping Options for Purchasing Wireless

    165_cell_CApxBqk 111401 444 PM Page 212

    How to Use the GetConnectedcom Web Site bull Appendix B 213

    Lifestyles If you have only a general idea of how you woulduse your cellular phone this will be the most helpful tool foryou Based on the lifestyle you select the plans you see will benarrowed down to the ones that are in that usage range

    Wizard This tool is best if you have a good idea of howyou will use your phone (maybe yoursquove had one before) or ifthere are features you know you needThe more informationyou provide the more specific the plans you see will be Ifyou want to see more plans back up and deselect informationand watch your choices grow

    Bill Calculator Do you happen to have your bill with youWant to make a best guess Enter your peak minutes off-peakminutes long distance minutes and roaming minutes and thecalculator will show you which plan is the most cost effectivefor youThe result set you see will list all of the plans withyour calculated monthly bill estimate sorted by least to mostexpensive

    Picking a PlanClick By Plans and you will see a complete list of all of the plansavailable in your ZIP codeThis list could contain between 20 and 100different plans showing each of the wireless carrierrsquos local regional andnational plan offerings It may seem overwhelming but we have builtsome features to help you trim the list down quickly to just your rangeThen you can compare the details pick the best plan and be on yourway to choosing a phone

    NOTE

    Some wireless carriers that you know in your area might not showup in the listing This may be because they have been unable toprovide us with accurate information

    Browsing by PlansThanks to the highly competitive market place that wireless carriersshare you have many different features on which to base your decision

    wwwgetconnectedcom

    165_cell_CApxBqk 111401 444 PM Page 213

    214 Appendix B bull How to Use the GetConnectedcom Web Site

    You can choose by monthly fee or number of minutes or wireless carrierbrand nameThe tools on this page are designed to help you select a planbased on the factors that are most important to you (see Figure B4)

    Sort Buttons Click any of the sort buttons to sort theplans by the information in that column

    Filters By selecting options within these filters you cannarrow down the plans to just what you want to see

    Compare See a few plans that look good but you canrsquotquite tell why they are different Check the box next to theplan (up to five plans) then click the Compare button at thetop of that columnYou will be shown the detail level infor-mation for those plans side-by-side so you can pick the bestplan for you

    Detailed Information To view additional information onany plan click either the plan name or the Details link

    Promotional Information Click the promo icon to seeall of the promotions available with that plan

    Phones Want to quickly see which phones are availablewith which plans Click the Phones link and you will see allof the phone choices available with that plan

    wwwgetconnectedcom

    Figure B4 Shopping by Rate Plans

    165_cell_CApxBqk 111401 444 PM Page 214

    How to Use the GetConnectedcom Web Site bull Appendix B 215

    When you find the plan that is right for you click Add to Cart andyou will be moved seamlessly on to the next stepmdashchoosing a phone

    Picking a Phone Once you click Add to Cart you will see all the phones available withthat plan Be aware that if you chose a plan because of its advanced fea-tures you will want to make sure the phone you are selecting also hasthat physical capability If you are intimidated by the price of thephone keep in mind that rebates or other promotional offers can signif-icantly reduce the cost to you

    Although the number of phones from which you can select ismuch smaller than the number of plans you sorted through it can beequally intimidating if you arenrsquot exactly sure what you wantAs in thepreceding sectionldquoBrowsing by Plansrdquo we have built in some tools tohelp you narrow down your choicesAll of the filter sort compare anddetail tools are available in this section as well

    When you see the phone you like click Select a Phone and youwill be shown more features of that phone Click Add to Cart andyou will be moved on to the next stepmdashselecting accessories

    HELPFUL HINT

    Most wireless carriers offer the same set of phones with all oftheir plans with the exception of some of the newest phones Ifthe kind of phone you get is more important to you than the planyou choose then you may want to start by picking a phone andthen choosing between the plans that are compatible with itwwwGetConnectedcom helps you shop this way too

    Browsing by PhonesIf only a certain phone will do choose the By Phones selection fromthe left navigation bar or from the Wireless home pageThis page showsyou all of the phones available to you in your ZIP code from all of thewireless carriers (see Figure B5)

    In the 3 Ways to Shop box you can either see all the phones inyour area or quickly drill down to your top priorityWhether it isNokia all the way or the smallest phone ever these links will take youto a list of phones (with pictures) where you have tools to help you

    wwwgetconnectedcom

    165_cell_CApxBqk 111401 444 PM Page 215

    216 Appendix B bull How to Use the GetConnectedcom Web Site

    decideThese tools are the filter sort compare and detail toolsdescribed earlier

    In the Top Sellers box we show you the top-selling phones foryour area so you know what everyone else is buying In the FeaturedProducts box we always show you the phones that our in-houseexperts think are a great value for the price Click the picture to gostraight to the detail page for that phone where you can get moreinformation

    Choosing AccessoriesAll of the accessories that you will be shown are compatible with thephone that you have selected If you are interested in customizing yourphone so that you can rapidly charge the battery or change the face-

    wwwgetconnectedcom

    Figure B5 Browsing by Phones

    165_cell_CApxBqk 111401 444 PM Page 216

    How to Use the GetConnectedcom Web Site bull Appendix B 217

    plate covers select your accessories here Click Add Accessories toCart and anything you have selected will be placed in your cart withyour plan and phone

    If you are interested in buying accessories for gifts you can also buya phone accessory by itself Choose the By Accessories selection fromthe left navigation bar or from the Wireless home page (see Figure B6)As in the sectionldquoBrowsing by Phonesrdquo these links will take you to alist of accessories (with pictures) where you have tools to help youdecideThese tools are the filter sort compare and detail toolsdescribed earlier

    In the Top Sellers box we show you the top-selling accessories soyou know whatrsquos popular In the Featured Products box we display avariety of accessories Click the picture to go straight to the detail pagefor that phone where you can get more informationAt any point thatyou find what you are looking for click Add Accessories to Cartand anything you have selected will be placed in your cart

    wwwgetconnectedcom

    Figure B6 The Accessories Page

    165_cell_CApxBqk 111401 444 PM Page 217

    218 Appendix B bull How to Use the GetConnectedcom Web Site

    Your Shopping CartNow you will see a preview of your selected plan phone and acces-soriesYou will also see a summary of the promotions available with theitems in your cartThese promotions will include promotions availablethrough your wireless carrier and exclusively through your retailer(GetConnected Inc) Click Checkout and you will be guided throughthe ordering process

    Ordering at GetConnected IncOrdering on wwwGetConnectedcom is easy and secure All you haveto do is complete these few short steps

    1 Begin Secure Check Out link

    2 Your Order Information Collects the general informationabout you such as your name and contact information

    3 Order Form Collects specific information that the wirelesscarrier needs to know about the plan you have selectedThispage is where you get to choose your contract lengths andother service options like voice mail

    4 Shipping Options If you have selected accessories youwill be asked to choose your preferred shipping method

    5 Place Your Order Final Confirmation If your creditcard information is required for a credit check or for chargesyou will enter that information hereThis page also confirmsyour purchases your totals and your promotionsYou mustclick Place Order to complete your order

    6 Order Confirmation This page has your order number asummary of your selections and how you can contact us foradditional assistance if needed

    After you have completed your order you will receive an e-mailright away that contains your GetConnected Inc order number a sum-mary of your selections and some specific information on what toexpect from the wireless carrier you have selected

    wwwgetconnectedcom

    165_cell_CApxBqk 111401 444 PM Page 218

    How to Use the GetConnectedcom Web Site bull Appendix B 219

    wwwgetconnectedcom

    WHAT IF I DONrsquoT LIKE TO ORDER ONLINECall 1-800-775-2506 and our Customer Care Team will completeyour order with you Although our ordering process is completelysecure we understand if you prefer not to put your personal infor-mation online

    ChecklistFor the quickest way to order a phone follow these steps

    1 Go to wwwGetConnectedcom

    2 Click Wireless

    3 Enter your ZIP code

    4 Choose By Plan

    5 Pick a plan

    6 Click Add to Cart

    7 Pick a phone

    8 Click Select Phone

    9 Click Add to Cart

    10 Pick accessories for your phone

    11 Click Add Accessories to Cart

    12 Review your order selections and click Checkout

    13 Click Begin Secure Checkout

    14 Fill in your order information and click Continue

    15 Fill in your service options and click Continue

    16 Review your order selections for final confirmation and clickPlace Order

    17 Get your brand new phone

    165_cell_CApxBqk 111401 444 PM Page 219

    165_cell_CApxBqk 111401 444 PM Page 220

    221

    Index10-10 service plans 1271900 MHz 16425G services 1943G (3rd Generation)defined 198devices and services 183 194

    800 MHz 900 MHz 164

    AAC battery chargers 111access fees defined 198accessoriesbatteries See batterieschoosing 15 216free 174phone jacks 61wireless phone 108ndash113

    activation fees 127 198Advanced Mobile Phone Service

    See AMPSadvantagesof CDMA 34of digital phones 27

    air interface defined 198airtime defined 198Alltel 135 150alphanumeric display messaging 198America Online Internet portal 50AMPS (Advanced Mobile Phone

    Service)defined 198history 6 24ndash25frequency reuse plans 32

    analogdefined 198technology described 24ndash25

    analog vs digital 6comparisons 26

    features capacity 32introduction 22summary of differences 29 182ndash83

    antennasdefined 198wireless phone 59

    architecture of GSM 35area code defined 198Argentina wireless carriers in 168ATampT first mobile phone service 23ATampT Wireless 135national network (fig) 140 147prepaid plan 129roaming options 162sample coverage maps (fig)

    137ndash38ATampT WorldConnect Service 166Australia wireless carriers in 168automatic call delivery defined 199automatic redial 62

    Bbandwidth defined 199base station defined 199batterieschargers 111ndash12dead 192level indicator 63life digital phone advantage 27NiMH vs Li-Ion 183talk and standby time effects 80types 113wireless phones 61

    belt clips 109benefitsof ESMR 37ndash38of GSM 35ndash36of TDMA 37

    165_cell_Indexqk 111201 432 PM Page 221

    222 Index

    Bill Calculator tool GetConnectedcomWeb site 213

    billing one-minute increments 126bills monthly 124ndash25Brazil wireless carriers in 168broadband defined 199browsing service plans 213bundling defined 199business card exchange 67

    Ccalculators 63calendars reminders 63call blocking defined 199caller ID 65defined 199fees for 127

    call forwarding 65 128 199call logs 63call return defined 199calls multiple person 37call waitingdefined 65 199fees for 128

    Canada wireless carriers in 168cancellation fees 127 199capacity CDMA benefits 34car hands-free kits 108ndash109carriersdefined 200wireless See wireless carriers

    cases for phones 77 109CB radios 23CDMA (Code Division Multiple

    Access) 24benefits of 33ndash34defined 200described 33and leading service providers (table) 39

    cell phones choosing 4ndash5 215ndash16

    cell sites defined 200cells defined 6 200cellulardefined 6 24 200vs PCS 182plans 32technology basics 6

    Centennial Cellular 155Century Telephone 155changing phone numbers 188service plans 187

    channelscircuit-switched vs packet-switched

    data 52defined 200TDMA technology use of 36

    charger jacks 62chargers 111chargestermination defined 207toll defined 207See also costs fees

    China wireless carriers in 168choosing wireless phonescost 13features 10service plans 7using GetConnectedcom Web site

    215ndash16choosing wireless services and plansassessing coverage needs 8cost 13using GetConnectedcom Web site

    212ndash15Cincinnati Bell Wireless 156Cingular Wireless 135coverage map (fig) 146national coverage map (fig) 143prepaid plan 129

    circuit-switched data

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 222

    Index 223

    defined 200transfer 52

    Clear key 61clocks 63 67Code Division Multiple Access See CDMAcolordisplay wireless phones 59 67of phones 78

    combining devices 193combining promotions 174compact phones 75comparing popular wireless phones 81compatibility of US digital and

    worldwide networks 8competing digital standards 33components of wireless phones 58contract length-based incentives 174contracts wireless carrier 188costsactivation and other fees 127belt clips 110breaking down plans and fees 124CDMA phones 34digital advantages 27dropping in future 190faceplates 113frequently asked questions about 185ndash86generic phone bill (table) 125hands-free kits 109incoming calls 185incremental charges 202Internet-ready phones 47range of 80rate plans 14roaming 162ndash67satellite phones 169service plan rate structures 121shopping by rate plans 214wireless phone service 13

    countries guide to wireless carriers in167ndash68

    coverageareas 134 200 202assessing your needs 8ATampT Wireless national map (fig) 147Cingular Wireless national map (fig)

    143 146comparing phone plans 122digital phones disadvantage 28local 136national regional 139Nextel national map (fig) 149Qwest national map (fig) 153sample maps (figs) 137 138Spring PCS national map (fig) 148Triton PCS national map (fig) 154VOICESTREAM Wireless national map

    (fig) 151US Cellular national map (fig) 152

    creditcards 188checks 130service 172

    Cricket Communications 123 135156 161

    currency converter 67custom ring tones 64

    Ddata cables 51datafax capable 66data speed 52data transfercircuit-switched and packet-switched 52rates wireless phones 45

    devices combining 193dial-around services 127dialingautomatic redial 62last number recall 63voice-activated defined 208

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 223

    224 Index

    digitaldefined 200phones advantages and disadvantages

    of 27ndash28standards competing 33systems types used in the US 33terms and definitions 32ndash40

    Digital Subscriber Line (DSL) 45 191digital technologybenefits and disadvantages of 26described 22and wireless 6

    digital vs analog 6comparisons 26introduction 22summary of differences 29 182ndash83talk time and standby time 80

    directory assistance fees 128directory of wireless carriers 144ndash56displayalphanumeric defined 198liquid crystal defined 203menus and keys 60multicolor screens 67roaming symbol 160wireless phones 45 59

    disposing of phones 191ndash92Dobson Communication Corp 155domestic roaming options 161dropped cells 34DSL (Digital Subscriber Line) 45 191dual-band phones 183 201dual mode phones 76 201Duetsche Telecom 166duplex devices 23

    EEDACS (Ericssonrsquos Enhanced Digital

    Access Communications System 37

    e-mailcombining with phones 193and Wireless Internet 44 49wireless phone features 10

    emergency calling 65Enhanced Specialized Mobile Radio See

    ESMREriccson R289LX (fig) 73Ericsson R289LX 58ndash59Ericsson R289LX (fig) 78 82Ericsson R289LX Internet-ready

    phone 48Ericssonrsquos Enhanced Digital Access

    Communications System (EDACS) 37

    ESMR (Enhanced Specialized MobileRadio)

    described 37ndash38 201digital system type 33and leading service providers (table) 39

    European frequency 164Excite Internet portal 50extended service areas defined 201

    Ffaceplates 72 78 113FAQsabout phones 182ndash83about services 183ndash88

    faxesfax-capable phones 66and wireless data 51

    FCC 201approval of AMPS 24phone frequency authority 23

    featuresof wireless phones (fig) 59requiring service 65

    Federal Communications CommissionSee FCC

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 224

    Index 225

    wwwgetconnectedcom

    feesaccess and activation 198cancellation defined 199Universal Service 127See also charges costs

    flip style phones 77FM 25France wireless carriers in 168free accessories 174free advances services 173frequencydefined 201hopping 35reuse plans 32

    frequently asked questionsabout phones 182ndash83about services 183ndash88

    Ggames 63Germany wireless carriers in 168GetConnectedcom Web sitechoosing accessories 216home page 210introduction 210ordering 218picking a phone 215picking a plan 213promotions 172shopping by rate plans 214

    GHz (gigaHertz) defined 201Global Positioning System See GPSGlobal System for Mobile

    Communications See GSMGPS (Global Positioning System) 201GSMbenefits of 35ndash36defined 202described 35digital system type 33

    digital technology 24and leading service providers (table) 39and TDMA 35

    guidelines for equipment services forvarious users (table) 17

    guide to international wireless carriers(table) 167ndash68

    HHandheld Device Markup Language

    (HDML) 202handset insurance 128handsets defined 202hands-free defined 202hands-free jacks 62hands-free kits 108ndash109hands-free speakerphone defined 202Handspring Visor Phone 193HDML (Handheld Device Markup

    Language) 45 202hertz defined 202holsters phone 109home coverage area defined 202Hz defined 202

    IiDEN (Integrated Dispatch Enhanced

    Network) 37 202included minutes rate plans 126incoming calls costs 185incremental charges defined 202insurance handset 128Integrated Digital Enhanced Network 203Integrated Services Digital Network

    (ISDN) 203interference multipath 34internationalcalling fees 128roaming options 164

    InternetWireless See Wireless Internet

    165_cell_Indexqk 111201 432 PM Page 225

    226 Index

    Internet access 191Internet-ready phones (fig) 48infrared feature 67infrastructure development for wireless 192ISDN (Integrated Services Digital

    Network) 203Italy wireless carriers in 168

    Jjacks 61Japan wireless carriers in 168

    KKbps defined 203keypad letters 60keypad lock 63Kyocera QCP-2035 (fig) 83Kyocera QCP 6035 (fig) 73 84

    Llandline defined 203laptops Internet service kits 49last number recall 63LCD (liquid crystal display) 45 203leading service providers (table) 39letters keypad 60Lifestyles tool GetConnectedcom

    Web site 213Li-Ion batteries 113 183limited time offer 175liquid crystal display (LCD) 45 203lithium-ion batteries 113 183local calling area defined 203local coverage 136local number portability defined 203locking keypad 63long distance 186comparing phone plans (table) 122

    fees 126low-earth orbit defined 203

    Mmemory dialing defined 203memos voice recorders 68message alert defined 204message key 61messagingalphanumeric defined 198picture 67text 66

    Metropolitan Service Area (MSA) 204Mexico wireless carriers in 168MHz defined 204micro-browsers 45 204MIN (Mobile Identification Number) 204minutes free 175Mitsubishi T250 Internet-ready phone

    (fig) 48 85Mobile Identification Number (MIN) 204mobile-to-mobile calling 128modems using wireless phone as 51modes single dual and tri-mode 76monthly access charges defined 204Motorola i1000 (fig) 79Motorola i1000plus (fig) 86Motorola i2000 (fig) 77 87Motorola i2000plus 165Motorola i550plus (fig) 88Motorola i700 (fig) 73Motorola i700plus (fig) 89Motorola V239 (fig) 90Motorolarsquos Integrated Dispatch Enhanced

    Network (iDEN) 37MP3combining with phone 193players 67

    MSN Mobile Internet portal 50multipath interference 34

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 226

    Index 227

    wwwgetconnectedcom

    NNAMPS (Narrowband Advanced Mobile

    Phone Service) 204national coverage 139Cingular Wireless (fig) 143 146ATampT Wireless (fig) 140 147Nextel (fig) 149Qwest (fig) 153Sprint PCS (fig) 141 148Sprint PCS (fig) 141Triton (fig) 154US Cellular (fig) 152VoiceStream (fig) 151

    nationwide long distance defined 204nationwide plans 184Netherlands wireless carriers in 168networks available 76Nextel 135 161 190nationwide coverage map (fig) 149national service plan 124international roaming options 165

    NiCad batteries 113 205nickel cadmium batteries 113 205nickel metal hydride batteries 113 183NiMH batteries 113 183Nokia 3360 91Nokia 3360 74 (fig) 91Nokia 5165 (fig) 73 77 92Nokia 6160 (fig) 93Nokia 8200 62Nokia 8260 (fig) 75 94Nokia AC Battery Charger (fig) 112Nokia Belt Clip (fig) 111Nokia Car Charger (fig) 112Nokia Desktop Charger (fig) 112Nokia Full-Phone Case (fig) 110Nokia Hands-Free Kit (fig) 108Nokia Semi-Phone Case (fig) 110no service indicator defined 205NTT DoCoMo 194numeric paging 63

    Ooff-peak times defined 205onlineordering phones 219resources wwwGetConnectedcom 7

    OpenWave 45ordering at GetConnected Inc 218

    Ppacket-switched datadefined 205transfer 52

    pager numeric 63paging defined 205Palmcombining with wireless phone 67synchronizing phone with 68

    Panasonic Allure (fig) 95Panasonic Versio (fig) 96PCS (Personal Communications

    Services) 6 24defined 205synchronizing phone with 68vs cellular 182

    PDA (Personal Digital Assistant)combining with phones 193defined 205

    peak hours 12peak periods defined 205per minutes fees 126Personal Communication Services

    See PCSPersonal Digital Assistant See PDApersonalized ring tones 64phone accessories See accessoriesphone bill generic (table) 125phone booksincoming number storage 63variety of 64

    phone jacks 61

    165_cell_Indexqk 111201 432 PM Page 227

    228 Index

    phonesaccessories See accessoriesdisposal considerations 191dual-band 183frequently asked questions about 182mode 185satellite 192smart defined 207tri-mode defined 207wireless See wireless phones

    picture messaging 67portals top Wireless Internet (table) 50Portugal wireless carriers in 168predictive text entry 61predictive text input 68prepaid cellular defined 205prepaid service plans 128ndash29prepaid wireless 14promotions 14 172ndash76combining 174GetConnectedcom 172helpful hints 175

    QQwest national network map (fig) 153

    Rradio frequency defined 205rapid battery chargers 111rate plans 11 120ndash30considerations for selecting 126cost 14prepaid option 128shopping by 214types of (table) 135upgrading 126Wireless Internet service 49

    real-time clocks 67rebates 173 188

    redial automatic 62regional coverage 139regional service plans 123resolution (display)Web sites and 45RF (Radio Frequency) defined 206ringer control 63ring tones downloading different 10roadside assistance defined 206roamer port defined 206roamingcharges See roaming chargesdefined 206described 184domestic options 161indicator 65 206international options 164introduction 160service plans 7summary 169

    roaming charges 184comparing phone plans (table) 122considerations when selecting rate

    plan 126digital phone disadvantage 28national plans with 124national plans without 123typical bill (table) 125

    Rural Cellular Corporation 155

    SSamsung Belt Clip (fig) 111Samsung Car Hands-Free Kit

    (fig) 109Samsung Full-Phone Case (fig) 110Samsung N200 48 74 79 97Samsung Uproar MP3 (fig) 74 98Sanyo SCP-5000 (fig) 99Sanyo SCP-6000 (fig) 100satellite phones 169 192security digital phone advantages 27

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 228

    Index 229

    service areascoverage 134defined 206described 136extended defined 200metropolitan defined 204

    service credits 172service plans 120ndash30changing 187choosing 7ndash8 213credit checks 130defined 206frequently asked questions about 183regional plans 123samples of (table) 129summary of 131

    service providersdefined 206evaluating quality of service 140ndash43finding in your area 135guide to international 167ndash68introduction 134leading (table) 39types of rate plans (table) 135wireless carrier directory 144ndash56See also wireless carriers

    service quality 140ndash43 184service plan rates See costsservicesthird party 50Wireless Internet 49

    Short Message Service See SMSsignal strength indicator 64SIM personalizing phone with 35single band phones 28 206single mode phones 76 207size weight of phones 72slamming defined 207smart phones defined 207SMS (Short Message Service) 10 66 206Softwarecom 45

    South Africa wireless carriers in 168South American frequencies 164South Korea wireless carriers in 168Southwestern Bell 23Spain wireless carriers in 168speaker phones 10 68special deals promotions 172ndash76spread-spectrum modes 37Sprint PCS 135national network (fig) 141 148roaming options 163

    Sprint Touchpoint 1100 (fig) 101Sprint Touchpoint 2100 (fig) 102Sprint Touchpoint 2200 (fig) 103Sprint Touchpoint 5200 (fig) 104stand-by-time defined 207standby time vs talk time 183Subscriber Identity Module (SIM) 35subscribers defined 207Sweden wireless carriers in 168

    TTaiwan wireless carriers in 168talk time vs standby time 80 183 207taxes 127TDMA (Time Division Multiple

    Access) 24benefits of 36ndash37defined 207described 36digital system type 33and GSM 35and leading service providers (table) 39

    Telecommunications Act 25Telecorp 155Telic 61termination charges defined 207textpredictive text entry 61messaging 66 128

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 229

    230 Index

    Third Generation Wireless See 3G (3rd Generation)

    third parties services provided 50three-way calling 65 128timepeak vs off-peak hours 185slotsTDMA use of 36talk defined 207talk vs standby 80 183

    Time Division Multiple AccessSee TDMA

    toll charges defined 207toll-free calling areas defined 207toll free number calls 186Touchpoint 1100 (fig) 75 79Touchpoint 2100 (fig) 74Touchpoint 5200 (fig) 75travelingabroad service plans 8See also roaming

    tri-mode phones 76 207Triton PCS southeast coverage map

    (fig) 154Triton PSCSunCom 135Turkey wireless carriers in 168two-way radio service 10

    UUnited Kingdom wireless carriers

    in 168upgrading rate plans 126usagechoosing service plans 7considerations 11ndash12sample schedule of potential phone

    (table) 12US Cellularnational network map (fig) 152rate plan 135

    VVerizon Wireless 135 139national rate map (fig) 145prepaid plan 129roaming options 163

    vibrate mode 64Vindigo Internet portal 50Visor phone 193voice-activateddialing defined 208functions 66

    voicemail 66 186conserving minutes 128defined 208fees for 127

    voice memo recorder 68voice recognition defined 208VoiceStream 135international roaming options 166national network map (fig) 151national service plan 124

    volume control 63ndash64

    Wwalkie-talkies 5 22 23WAP (Wireless Application Protocol) 45

    66 208WBMP (wireless bitmap pictures) 46 208Web theaccessing with wireless phones 46ndash47surfing with wireless phones 10

    Western Wireless 155wireless defined 24 208Wireless Application Protocol See WAPWireless Bitmap Images See WBMPwireless carrierschanging 187and content providers 50

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 230

    Index 231

    data speed 52defined 208directory of 144ndash56services provided 49See also service providers

    wireless data and faxes 51Wireless Internet 208access to 10application protocol See WAPintroduction 44top portals (table) 50

    Wireless Internet portal defined 208Wireless Markup Language (WML) 208wireless networks by country (table) 168wireless phonesaccessing the Web through 46ndash47accessories 108ndash113antenna 59batteries 113browsing for 216case design 77chargers 111choosing 4ndash5 10 215comparing popular 81ndash104components of 58ndash68data transfer rate 45display screen 59evolution of 22faceplates 113flip style 78frequently asked questions 182guide to 71ndash104guide to features of 62Internet-ready 47introduction to 5ndash7menu selection keys 60networks available 76and Palm 67plans (table) 122popular comparing 81

    predictive text entry 61purchasing through

    GetConnectedcom 212range of 186roaming symbol 160satellite 169 192screen display (fig) 46shopping by rate plans 214size weight of 72synchronizing with Palm or PC 68

    using as modem 51 165wireless servicesgrowth of 190guidelines for various users (table) 17inconsistency 184prepaid 14See also service providers

    wireless technologiesanalog and 25described 22

    Wireless Wizard 13Wizard tool GetConnectedcom

    Web site 213WML development of 45WMLScript defined 208WML (Wireless Markup Language) 208WorldCell international roaming

    options 166worldwide networks compatibility with

    US digital phones 8wwwGetConnectedcom 7

    YYahoo Internet portal 50Yankee Group 139 190

    Zzip codes GetConnectedcom

    Web site 211

    wwwgetconnectedcom

    165_cell_Indexqk 111201 432 PM Page 231

    SYNGRESS SOLUTIONShellip

    solution s s y n g r e s s c o m

    Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

    Price $2995 US $4695 CAN

    AVAILABLE JANUARY 2002wwwsyngresscom

    AVAILABLENOWwwwsyngresscom

    Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) to inter-act with the ldquostuffrdquo that makes the Internet run toexperience it in a fun and meaningful way In thisbook wersquove created a spirit of adventure and dis-covery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

    Price $2995 US $4695 CAN

    165_cell_Indexqk 111201 432 PM Page 232

    SYNGRESS SOLUTIONShellip

    solution s s y n g r e s s c o m

    Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

    Price $2995 US $4695 CAN

    AVAILABLE JANUARY 2002wwwsyngresscom

    AVAILABLENOWwwwsyngresscom

    Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) tointeract with the ldquostuffrdquo that makes the Internet runto experience it in a fun and meaningful way Inthis book wersquove created a spirit of adventure anddiscovery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

    Price $2995 US $4695 CAN

    Back adqk 111201 232 PM Page 233

    220_CitrixXP_05qxd 32702 421 PM Page 208

    • Cover
    • Table of Contents
    • Foreword
    • Part I
    • Chapter 1
    • Chapter 2
    • Chapter 3
    • Chapter 4
    • Part II
    • Chapter 5
    • Chapter 6
    • Chapter 7
    • Part III
    • Chapter 8
    • Chapter 9
    • Chapter 10
    • Chapter 11
    • Part IV
    • Chapter 12
    • Chapter 13
    • Appendix A
    • Appendix B
    • Index
    • Related Titles

      165_cell_ aFMqk 111201 157 PM Page ii

      Consumerrsquos Guide to

      GetConnected Inc

      Jeff McLaughlin

      Beverly LeDonne

      165_cell_ aFMqk 111201 158 PM Page iii

      Syngress Publishing Inc the author(s) and any person or firm involved in the writing editingor production (collectively ldquoMakersrdquo) of this book (ldquothe Workrdquo) do not guarantee or warrant theresults to be obtained from the Work

      There is no guarantee of any kind expressed or implied regarding the Work or its contentsTheWork is sold AS IS and WITHOUT WARRANTY You may have other legal rights which varyfrom state to state

      In no event will Makers be liable to you for damages including any loss of profits lost savings orother incidental or consequential damages arising out from the Work or its contents Becausesome states do not allow the exclusion or limitation of liability for consequential or incidentaldamages the above limitation may not apply to you

      You should always use reasonable care including backup and other appropriate precautionswhen working with computers networks data and files

      Syngress Mediareg SyngressregldquoAsk the Author UPDATEregrdquo and ldquoCareer Advancement ThroughSkill Enhancementregrdquo are registered trademarks of Syngress Publishing IncldquoMission CriticaltraderdquoldquoHack Proofingtraderdquo and ldquoThe Only Way to Stop a Hacker is to Think Like Onetraderdquo are trademarksof Syngress Publishing Inc Brands and product names mentioned in this book are trademarks orservice marks of their respective companies

      KEY SERIAL NUMBER001 H3N5A7S9C9002 M93C5S5SB2003 CMN23CBN25004 JRN21AEN54005 DEN55KJN81006 ACS26DMD27007 QRD34MNB54008 D94H97S983009 EMS36JVP35010 W2KNOAD147

      PUBLISHED BYSyngress Publishing Inc800 Hingham StreetRockland MA 02370

      The Consumerrsquos Guide to Wireless Phones and Service Plans

      Copyright copy 2002 by Syngress Publishing IncAll rights reserved Printed in the United Statesof America Except as permitted under the Copyright Act of 1976 no part of this publicationmay be reproduced or distributed in any form or by any means or stored in a database orretrieval system without the prior written permission of the publisher with the exception thatthe program listings may be entered stored and executed in a computer system but they maynot be reproduced for publication

      Printed in the United States of America

      1 2 3 4 5 6 7 8 9 0

      ISBN 1-928994-52-0

      Technical Editor GetConnected Inc Freelance Editorial Manager Maribeth Corona-EvansCo-Publisher Richard Kristof Cover Designer Michael KavishAcquisitions Editor Catherine B Nolan Page Layout and Design Reuben Kantor Indexer Rich Carlson Copy EditorAdrienne Rebello

      Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada

      165_cell_ aFMqk 111201 158 PM Page iv

      Администратор
      librus

      v

      Syngress Acknowledgments

      We would like to acknowledge the following people for their kindnessand support in making this book possible

      Karen Cross Lance Tilford Meaghan Cunningham Kim Wylie HarryKirchner Kevin Votel Kent Anderson and Frida Yara of PublishersGroup West for sharing their incredible marketing experience andexpertise

      Mary Ging Caroline Hird Simon Beale Caroline WheelerVictoriaFuller Jonathan Bunkell and Klaus Beran of Harcourt Internationalfor making certain that our vision remains worldwide in scope

      Annabel Dent of Harcourt Australia for all their help

      David BucklandWendi Wong Daniel Loh Marie Chieng LucyChong Leslie LimAudrey Gan and Joseph Chan of TransquestPublishers for the enthusiasm with which they receive our books

      Kwon Sung June at Acorn Publishing for his support

      Ethan Atkin at Cranbury International for his help in expanding theSyngress program

      A special thank you to Janis Carpenter at PGWThank you for yourexcellent service and all your kind words Janis

      165_cell_ aFMqk 111201 158 PM Page v

      165_cell_ aFMqk 111201 158 PM Page vi

      vii

      We would like to thank three special GetConnected customer servicegurus for their help in compiling the information for this bookMartinVeronica and Ali have been working tirelessly to make sure ourcustomers get all the answers they need to make their telecom pur-chase painless and simpleTheir industry expertise is truly a hugeadvantage that our customers enjoy when researching and buying anytelecom servicemdashthey know all from wireless to DSL to long distanceThey are inspirational in their ability to switch from one incrediblycomplex topic to the next without missing a beat

      We also could not have completed this work without the supportof the entire team at GetConnected From our marketing staff to ourprogrammers everyone here has devoted themselves to the mission offinding the right type of communication services for every customerwho comes to our site and making sure everyone has the best infor-mation possible to choose the best service for their hard-earnedmoney

      Special thanks to the co-founders of GetConnected IncTracyLawrence and Sasha NovakovichThese two had the vision to createan electronic resource to help consumers get the most telecommuni-cations service for their moneyWe are proud to be able to extendtheir vision into this Guide for wireless consumers

      Thanks and Acknowledgments

      165_cell_ aFMqk 111201 158 PM Page vii

      165_cell_ aFMqk 111201 158 PM Page viii

      ix

      About GetConnected Inc

      Founded in 1999 GetConnected Inc provides a suite of softwaretools that facilitate the sale of wireless broadband local phone longdistance cable and satellite television services

      The Telecommunications Deregulation Act of 1996 was the cata-lyst for a proliferation of telecommunications services which madethe process of selecting the best providers and plans a daunting taskfor consumersThe Internet offered a tremendous opportunity forconsumers to easily find and compare all options available to themand make the right choice through an informative and intuitive elec-tronic shopping processThe Internet was also the ideal medium tohelp telecommunications service providers cost effectively acquirecustomers wwwGetConnectedcom resulted from the confluenceof these three market forces

      Named by Newsweek as one of the 103 Best Web Sites and by PCWorld as Best Cell Phone Site GetConnectedcom the showcase ofthe GetConnected functionality is an easy-to-use Web site thatempowers users with the information necessary to help them selectthe services that best meet their individual needs In addition to beinga source of the most comprehensive and accurate information avail-able the GetConnected site shopping technology and transactionprocessing capability make the purchase process simple and straight-forward Consumers are shown all plans products and special offersavailable in their area GetConnectedcom also provides highly intu-itive and interactive wizards and bill calculators that allow the user tocustomize searches and make it easier to locate and buy the mostsuitable plansThe end result Consumers get the most for theirtelecommunication dollar

      GetConnected Inc offers consumers and small businesses access toits services directly through its Web site wwwGetConnectedcom andthrough a network of partner Web sites Consumers will also be able toaccess the GetConnected telecommunication shopping services in pri-vate labeled applications at retail where GetConnected will power theshopping experience and order processing for its retail partners

      165_cell_ aFMqk 111201 158 PM Page ix

      165_cell_ aFMqk 111201 158 PM Page x

      xi

      Contributors

      Jeff McLaughlin is the Senior Director of Wireless Partnerships forGetConnected Inc and is part of the senior management team Hehas been in the wireless industry since 1994 working for wireless car-riers wireless vendors and wireless agents Jeff is responsible forsecuring partnerships with all the wireless service providers forGetConnected and for leading the strategic wireless initiatives withcarriers manufacturers and other wireless industry players Prior toGetConnected Jeff was Director of Corporate Marketing for BostonCommunications Group Inc a leading provider of prepaid servicestechnology to wireless carriers and Business Products Manager forATampT Wireless one of the leading wireless carriers in the UnitedStates He received his MBA from Seattle University and his BSfrom Northeastern University Boston MA

      Beverly LeDonne is the Senior Director of Content Services andBusiness Operations for GetConnected Inc and is part of the seniormanagement team Beverly is responsible for implementing new part-nerships and leading innovative initiatives in data management andpresentation Prior to GetConnected Beverly managed 200 employeesand an over $30 million PampL as Division Manager atAPCOAStandard Parking the largest parking management serviceorganization in the United States She received her MBA fromLouisiana State University and her BA from Thomas More CollegeMerrimack NH

      Leslie Kiddie is the eCommerce Product Manager forGetConnected Inc Leslie is currently responsible for company-wideproduct management including specification and site and systemmetric analysisAs one of GetConnectedrsquos first employees she laid thegroundwork for identifying what wireless data should be collected andpresented to consumers She also created the initial process fordefining tools and Web functionality to help GetConnected customersshop for wireless plans and products Before joining the GetConnected

      165_cell_ aFMqk 111201 158 PM Page xi

      xii Contributors

      team Leslie worked as a research analyst for Harris Interactive inRochester NY Leslie earned her BS in Communications from JamesMadison University HarrisonburgVA

      James Parmakian is Manager of Content and Creative Initiativesfor GetConnected Inc and has been involved in the Internet industrysince 1998 James is responsible for creating and maintaining wirelessand other product and service plan images and information on theGetConnected network of sites He also develops creative for the sitemarketing outreach efforts and co-brand site development Prior toGetConnected James developed and executed strategies for leadingInternet companies including iVillagecomAboutcom and Officecomat Cone a leading public relations firm James received his BS fromBoston College Chestnut Hill MA

      Melissa Paulsen has been instrumental in developing new function-ality to create an intuitive shopping experience as Content Manager forGetConnected Inc Melissarsquos efforts help getconnectedcom usersquickly find the most appropriate wireless plans and other telecommu-nications services Melissa is currently responsible for establishing andmaintaining service plan promotion and static data (including variousresources tools and companyservice provider overviews) throughoutgetconnectedcom and for itrsquos partnersrsquoWeb sites She earned herdouble-major BA in Psychology and Social Rehabilitation with a con-centration in Education from Assumption CollegeWorcester MA

      wwwgetconnectedcom

      165_cell_ aFMqk 111201 158 PM Page xii

      Using PrepaidWireless

      Prepaid wireless is agreat way to get awireless phone with nocredit history no creditcard and for a shortperiod of use

      xiii

      Foreword xxiii

      Part IGeneral Information 1Chapter 1 How to Choose a Wireless Phone and Service 3

      Introduction 4In the Beginning

      An Introduction to Wireless 5The Basics 6The Digital Age 6

      Getting Started 7Assessing Your Coverage Needs 8

      Your Friends Are Your Best Resource 9Which Comes First the Phone or

      the Service 9What Features Do You Need in a

      Wireless Phone 10What about the Technical Side of

      the Phone 11Usage Considerations 11

      Your Day-to-Day Use 12The Bottom Line Understanding Cost 13

      How Much to Spend on the Phone 13How Much to Spend on the Rate Plan 14

      Bargain Shopping Understanding Promotions 14Bells and Whistles Looking at Accessories 15Making Sense of It AllThe Phone and

      Plan for Me 16Summary 17Quick Reference 18

      Contents

      165_cell_ bTOCqk 111201 159 PM Page xiii

      Exploring Internet-Ready Phones

      The Samsung N200Internet-Ready Phone

      xiv Contents

      Chapter 2 Analog DigitalmdashWhatrsquos the Difference 21

      Introduction 22Evolution of the Wireless Phone 22Exploring Analog Technology 24Examining Digital Technology 26The Pros and Cons of Digital 26

      Advantages of Digital Phones 27Disadvantages of Digital Phones 28

      Summary 29Quick References 29

      Chapter 3 CDMA to TDMAmdashDigital Terms and Basic Definitions 31

      Introduction 32Code Division Multiple Access 33

      Benefits of CDMA 34Global Systems for Mobile

      Communications 35Benefits of GSM 35

      Time Division Multiple Access 36Benefits of TDMA 37

      Enhanced Specialized Mobile Radio 37Benefits of ESMR 38

      Service Providers and Technologies 38Summary 40Quick References 40

      Chapter 4 Wireless Data and the Wireless InternetmdashDo I Need It 43

      Introduction 44What Is the Wireless Internet 44

      How Does It Work 44What Kind of Phone Do I Need 47What Services Can I Get from

      the Wireless Carriers 49What Services Can I Get from Third Parties 50

      wwwgetconnectedcom

      165_cell_ bTOCqk 111201 159 PM Page xiv

      UnderstandingWireless Phones

      Phones on the markettoday fall into threecategories

      bull Single Mode bull Dual Modebull Tri-Mode

      wwwgetconnectedcom

      Wireless Data and Fax 51Summary 53Quick References 53

      Part IIEquipment 55Chapter 5 The Components of a Wireless Phone 57

      Introduction 58The Basics 58

      Display Screen 59Antenna 59Menu Selection and Scroll Keys 60Other Keys 60Battery 61Jacks 61

      A Beginnerrsquos Guide to Phone Features 62Standard Features 62Features Requiring Service 65Advanced Features Requiring Service 66

      The Cutting Edge 67Summary 69Quick References 69

      Chapter 6 Guide to Wireless Phones 71

      Introduction 72Size and Weight 72

      Large Phones 72Medium-Sized Phones 74Small or Compact Phones 75

      Networks Available 76Single Mode 76Dual Mode 76Tri-Mode 76

      Case Design 77Traditional Style 77Flip Style 78

      Contents xv

      165_cell_ bTOCqk 111201 159 PM Page xv

      xvi Contents

      Color 78Cost 80Talk Time and Standby Time 80Popular Wireless Phones 81

      The Ericsson R289LX 82The Kyocera QCP-2035 83The Kyocera QCP-6035 84The Mitsubishi T250 85The Motorola i1000plus 86The Motorola i2000 87The Motorola i550plus 88The Motorola i700plus 89The Motorola V2397 90The Nokia 3360 91The Nokia 5165 92The Nokia 6160 93The Nokia 8260 94The Panasonic Allure 95The Panasonic Versio 96The Samsung N200 97The Samsung Uproar MP3 98The Sanyo SCP-5000 99The Sanyo SCP-6000 100The Sprint Touchpoint 1100 101The Sprint Touchpoint 2100 102Sprint Touchpoint 2200 103The Sprint Touchpoint 5200 104

      Summary 105Quick References 105

      Chapter 7 Accessories for Your Wireless Phone 107

      Introduction 108Hands-Free Kits 108Cases and Belt Clips 109Chargers 111Batteries 113Faceplates 113Summary 114Quick References 114

      wwwgetconnectedcom

      Exploring WirelessPhone Batteries

      There are threestandard wirelessphone batteries

      bull NiCad An oldertechnology withsome technicalproblems

      bull NiMH A newertechnology that doesnot suffer frommemory effects

      bull Li-Ion A long lastingand light batterythat does not sufferfrom memory effects

      165_cell_ bTOCqk 111201 159 PM Page xvi

      Contents xvii

      Part IIIService Plans and Rates 117Chapter 8 Understanding Service Plans 119

      Introduction 120Understanding Basic Plan Structures 121

      Local Plans 121Regional Plans 123National Plans without Roaming Charges 123National Plans with Roaming Charges 124

      Breaking Down Wireless Plans and Fees 124Additional Plan Features and Fees 127

      The Prepaid Option 128Summary 131Quick References 131

      Chapter 9 Service Providers and Service Areas 133

      Introduction 134What Services Are Available to You 134

      Wireless Service Providers 134Finding Service Providers in Your Area 135

      Service Areas 136Local Coverage 136Regional Coverage 139National Coverage 139

      Quality of Service 140Why Is Service Quality Inconsistent 141Who Has the Best Service 142

      Wireless Carrier Directory 144Verizon Wireless 145Cingular Wireless 146ATampT Wireless 147Sprint PCS 148Nextel 149Alltel 150VoiceStreamreg 151US Cellular 152Qwest 153

      wwwgetconnectedcom

      Comparing ServiceProviders

      Verizon Wireless

      bull 28000000subscribers

      bull 26 market sharebull Web site http

      verizonwirelesscom

      165_cell_ bTOCqk 111201 159 PM Page xvii

      Exploring DomesticRoaming Options

      As with any othercalling feature pricesand options fordomestic roaming varyby where you live andwhich service provideryou choose If you arethe type of person thattravels within theUnited States quiteoften you should lookfor a plan that offersthe following

      bull Coverage with noroaming costs in thecities and townsfrom which you willbe making your calls

      bull Low roaming costsper minute withroaming coverage inall the areas towhich you will travel

      bull A service that willwork when outsideyour home area at alltimes Some newwireless services offerunlimited local callingfor a flat fee permonth but do notoffer the ability toroam outside of yourlocal area

      xviii Contents

      Triton PCS 154Western Wireless 155Dobson Communication Corp 155Telecorp 155Century Telephone 155Centennial Cellular 155Rural Cellular Corporation 155Cricket 156Cincinnati Bell Wireless 156

      Summary 157Quick Reference 157

      Chapter 10 Traveling Your Domestic and International Roaming Options 159

      Introduction 160What Is Roaming 160Domestic Roaming Options 161

      ATampT WirelessATampT Digital One Rate Plans 162

      Sprint PCS Real Nationwide Long Distance 163

      Verizon Wireless National SingleRateSM 163

      International Roaming Options 164Nextel WorldwideSM 165ATampT WorldConnectreg Service 166VoiceStream 166WorldCell 166

      Guide to International Wireless Carriers 167Summary 169Quick References 169

      Chapter 11 Understanding Special Deals and Promotions 171

      Introduction 172Types of Promotions 172

      Service Credits 172Rebates 173

      wwwgetconnectedcom

      165_cell_ bTOCqk 111201 159 PM Page xviii

      Contents xix

      More MinutesldquoSign Now and Get 1000 More Minutesrdquo 173

      Free Advanced ServicesldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo 173

      Contract Length-Based IncentivesldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo 174

      Free AccessoriesldquoSign Up Now and Get a Free Headset Kitrdquo 174

      Helpful Hints 175Limited Time Offer 175Plan Restrictions 175Phone Restrictions 175Minutes 175Services Yoursquoll Never Use 176

      Summary 177Quick References 177

      Part IVLooking Ahead 179Chapter 12 Frequently Asked Questions 181

      Introduction 182Frequently Asked Questions about Phones 182

      What are the differences between analog and digital phones 182

      What is the difference between PCS and cellular 182

      What is Third Generation 183What is a dual-band phone 183What battery has the longest life

      NiMH or Li-Ion 183What is the difference between

      talk time and standby time 183Frequently Asked Questions about

      Service Rates and Plans 183Why is the quality of my wireless

      service sometimes inconsistent 184

      wwwgetconnectedcom

      Answers to YourFrequently AskedQuestions

      What Is the Differencebetween PCS andCellular

      bull Phones that operateon a PCS system(personalcommunicationsservice) use digitaltechnology and offeradvanced featureslike caller ID

      bull Cellular phones useeither digital oranalog technologyor both

      165_cell_ bTOCqk 111201 159 PM Page xix

      xx Contents

      Which wireless carrier has the best signal strength 184

      What is roaming 184If it is called a nationwide plan then

      why are there roaming charges 184What plans do not charge for

      roaming 185How do I know which mode my

      phone is in 185What do peak and off-peak hours

      indicate 185How do service providers count

      anytime minutes versus evening and weekend minutes 185

      Do I get charged when people call me 185Does it use up my minutes when I

      call other wireless phones 186When I call my voice mail am I

      using my minutes 186What is considered a long distance call 186

      Are toll free number calls free 186What is the farthest I can call from

      my wireless phone 186Can all cellular phones be used

      worldwide 187More Frequently Asked Questions 187

      Can I just keep the phone I have and change plans 187

      Can I change my service plan at any time 187

      Can I keep my phone number if I move or switch wireless carriers 187

      If I donrsquot like my phone numbercan I change it 188

      Do I have to sign a contract 188Why do I need a credit card to

      buy a phone 188Are rebates for phones instant or

      mail-in 188

      wwwgetconnectedcom

      165_cell_ bTOCqk 111201 159 PM Page xx

      Contents xxi

      Chapter 13 The Future of Wireless Communications 189

      Introduction 190As Use Increases Prices Fall 190What to Consider before Throwing

      Away Your Home Phone 191Wireless as the Only Communications

      Network 192Combining All Your Devices 1933GmdashThe Third Generation of Wireless 194Summary 195Quick References 195

      Appendix A Glossary of Wireless Terms 197

      Appendix B How to Use the GetConnectedcom Web Site 209

      Introduction 210Home Page 210Wireless Home Page 211

      Havenrsquot Decided Which Plan Is for You Start Here 212

      Picking a Plan 213Browsing by Plans 213

      Picking a Phone 215Browsing by Phones 215

      Choosing Accessories 216Your Shopping Cart 218Ordering at GetConnected Inc 218Checklist 219

      Index 221

      wwwgetconnectedcom

      Using Wireless

      The average monthlycost for wireless use isaround $40 but variesfrom less than $20 forlittle use to over $100for heavy use

      AboutGetConnectedcom

      wwwGetConnectedcom sells a variety oftelecommunicationservices from wirelessphones to high-speedInternet to longdistance service

      The GetConnectedcom Home Page

      165_cell_ bTOCqk 111201 159 PM Page xxi

      165_cell_ bTOCqk 111201 159 PM Page xxii

      Telecommunications consumers are paying between 50 and 500 toomuch every month for the services that keep them in touch in-tune andinformedWhy would anyone pay $030 per minute for long distance whenthey could pay just $005 The answer is because there has not been a goodway to determine the correct services based on the way you use yourphone or your high-speed Internet access or your wireless phone

      The Consumerrsquos Guide to Wireless Phones and Service Plans will help youdetermine what you need in a wireless phone and service planThe infor-mation in this Guide is compiled from the data that GetConnected Inccollects directly from the wireless service providers and the tools that wehave developed to help direct you to the perfect plan and phone On ourWeb site wwwGetConnectedcom you can easily compare the data side byside and use these tools to optimize your choices Both on our Web site andin this book we help lead you through the maze of offerings based on howyou will use your phone to make sure that you spend wisely to take advan-tage of todayrsquos great wireless services

      There is no reason that you should buy a $200 phone and pay $75 permonth if you only need to use your phone in the case of an emergencyAreyou a techno-savvy road warrior or a minimalist Do you need a wirelessphone that lets you read and send e-mail or do you just need it to call forroadside assistance Will you use your phone only as you drive around yourtown or will you need it to work in Paris All these questions will beanswered to make sure you buy the phone and service plan that are rightfor you

      Wireless is everywheremdashif you donrsquot own a wireless phone you haveprobably used one If you havenrsquot used a wireless phone you most certainlyhave seen people using themThe number of people in the United States whoown wireless phones is well over 100 million and growing steadilyAt around40 to 50 US market penetration we are actually behind most Europeancountries In Finland the home country of Nokia the leading wireless phonemanufacturer over 70 of people own wireless phonesTodayrsquos wirelessphones can give you access to the Internet e-mail your calendar from work

      xxiii

      Foreword

      165_cell_ cForewardqk 111201 200 PM Page xxiii

      xxiv Foreword

      and even the documents you keep on your computer every dayThe com-bination of voice and data services is quickly evolving wireless phones intopocket-sized all-in-one communications and productivity tools

      GetConnected is committed to helping you shop for compare andbuy the perfect telecommunications services mdashincluding all your wirelessneeds Our team of wireless experts who made this book possible con-tinually upload information from numerous carriers and monitor the Webto make sure that we have the latest information on wireless phones rateplans accessories and promotionsThe combination of wwwgetcon-nectedcom and this Guide will help you buy a wireless phone and ser-vice plan that will meet your needs but wonrsquot break your wallet

      Special thanks to Bev Leslie James Melissa and Jeff for all their hardwork compiling current information for this book and for alwaysfocusing on ways to help consumers select the perfect wireless phone andservice planAfter all that is GetConnectedrsquos missionmdashto help you findand buy the telecommunications services that fit your needs

      So whatever your needs are for wireless service this Guide willhelp point you to the correct purchases In order to see the most up-to-date offers from all major wireless service providers in the UnitedStates be sure to check wwwgetconnectedcomWhile you are therehave a look at the other great telecommunications offers for high-speedInternet access (DSL and cable modems) long distance local phonesatellite TV and handheld PDAsmdashwe can definitely help you get themost for your telecommunications dollar

      Enjoy this Guide to Wireless and do not hesitate to referenceGetConnectedcom for the latest rate plan product pricing and promo-tion information as you get closer to your purchase

      Sasha Novakovich Tracy Lawrence President amp Co-Founder CEO amp Co-FounderGetConnected Inc GetConnected Inc

      wwwgetconnectedcom

      165_cell_ cForewardqk 111201 200 PM Page xxiv

      General Information

      Part I

      165_cell_C01qk 111201 148 PM Page 1

      165_cell_C01qk 111201 148 PM Page 2

      Quick References in this chapter

      In the Beginning An Introduction to Wireless

      Getting Started

      Assessing Your Coverage Needs

      What Comes First the Phone or theService

      Usage Considerations

      The Bottom Line Understanding Cost

      Bargain Shopping Looking at Promotions

      Bells and Whistles Looking at Accessories

      Making Sense of it All The Phone and Planfor Me

      Summary

      Quick References

      3

      How to Choose aWireless Phoneand Service

      Chapter 1

      165_cell_C01qk 111201 148 PM Page 3

      4 Chapter 1 bull How to Choose a Wireless Phone and Service

      IntroductionThe only answer to the question ldquoWhich wireless phone should I buyrdquois unfortunatelyldquoIt dependsrdquoThere are so many choices out there todaythat the only way to select the perfect phone for you is to look at manydifferent factorsmdashput yourself in the middle of the process and figure outhow you will use the phone where and when you will make most ofyour calls and how much you want to spend

      The first thing to realize is that the phone is only as good as thenetwork on which it works In the ldquoold daysrdquo of wireless a single phonewould work on either of the two cellular networks So when youplunked down your $1000 for that huge phone and another $80 permonth with wireless carrier A if you did not find their service to yourliking you could walk across the street to their only competitor andswitch to the competitorrsquos network using the same phoneThat doesnrsquotwork any more

      In the early 1990s competitors for the two original cellular compa-nies started to spring upmdashthey were called PCS or PersonalCommunication Services carriersThe only difference between cellularand PCS is that cellular started out transmitting your call using analogtechnology and PCS started out using all digital transmissions Cellularcompanies have all gone over to digital technologies (see Chapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo for more information onanalog versus digital technologies) so there really is no differencebetween the original cellular carriers and the newer totally digital PCScarriers any more One of the things that digital technology allows thecarriers to do is to sell phones that will work only on their networkmdashsothe days of walking across the street to sign up on someone elsersquos net-work with the same phone are pretty much gone

      Thinking about making the switch to wireless full time andditching your home phone completely Well you are not alone but youare among a small group of techno-savvy users who are foregoing thewires for the freedom of wirelessAnd why not If you buy a wirelessplan with 3000 minutes of use included you have to use them sometime right Just beware the pitfalls discussed in Chapter 13ldquoTheFuture of Wirelessrdquo So what factors do you need to consider whenbuying that perfect wireless phone There are basically six steps that wewill detail in this chapter

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 4

      wwwgetconnectedcom

      1 Look for service providers with Coverage in your areamdashWhere will you use your phone and which wireless carrier hasthe best service there

      2 Choose the wireless Phone you want andor needmdashDo youneed all the latest options or do you just need to make calls inan emergency

      3 Make sure you know how you will Use your wirelessphonemdashHow many minutes will you use each month and atwhat time of the day will you use the most minutes Will youcall locally or long distance

      4 Be aware of how much buying and using wireless will CostmdashHow much are you willing to spend on the monthly serviceand on the phone

      5 Look for special PromotionsmdashAre there any great deals outthere that will get you the best deal for the right phone andplan

      6 Donrsquot forget your AccessoriesmdashWill you need to use aheadset for your car do you need a belt clip or extra batteries

      COMPARING SERVICE PLANS AND PHONES

      For the latest information on wireless service plans and phonesand to compare them side by side log on towwwGetConnectedcom

      In the Beginning An Introduction to WirelessThink of the walkie-talkie as the electronic equivalent of taking yourfirst step For many of us it was our first introduction into the world ofwireless technology Bewildering and exciting but more importantlyproof that even at an early age humankind possessed some sort ofinherent need to find new ways to communicateThe walkie-talkie waswildly successful

      How to Choose a Wireless Phone and Service bull Chapter 1 5

      165_cell_C01qk 111201 148 PM Page 5

      6 Chapter 1 bull How to Choose a Wireless Phone and Service

      Fast-forward a few years and wersquove grown into a more dependableadult version of the walkie-talkie called the cordless phonemdasha trueintroduction to what has permeated our lifestyles at home work andplay But limitations of physical distance prevented us from taking thecordless on the road until miraculously the cellular or wireless phoneappeared and now itrsquos a vicious game of catch-up to understand whatwireless means to the average Joe

      The BasicsTodayrsquos cellular service operates on much the same principle as our ear-lier walkie-talkie devicesYour voice is still transmitted through the airfrom point A to point B but thatrsquos where most of the similarities end

      With cellular technology messages sound clearer travel farther andare received by the second party (with a little luck) as if we were nextdoorAnd itrsquos all done through a network built by breaking a geographicregion into small areas called cells which include the cellular antennasCalls are transmitted from the antenna to the wired telephone systemuntil it reaches the target audience on the other endThe term cellular isoften used to refer to ldquotraditional cellularrdquo or analog technology (AMPSor Advanced Mobile Phone Service) which utilized a network built at800 MHz by two service providers or carriers in each marketThissimply means that 800 MHz is the wavelength or frequency at whichyour voice travels from your phone to the antenna It also assures you thatwhether calling from the beach or from a traffic jam potentially life-altering commands like ldquohalf pepperonirdquo will be heard at the other end

      The Digital AgeJust when you think that yoursquove got a pretty good handle on what analogis all about digital technology joins the partyThis essentially means asecond wireless technology new terminology products and services yetanother learning curve as well as up to five or six new competitors ineach market But the principle between analog and digital remains basi-cally the sameThe two most significant differences are that calls nowtravel at a frequency of either 800 MHz or 1900MHz and unlike analogthe digital network breaks down the senderrsquos voice into binary codetransmits it as data and reassembles it on the other endThese digital net-works usually are referred to as Personal Communications Service (PCS)

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 6

      How to Choose a Wireless Phone and Service bull Chapter 1 7

      networks although the traditional cellular carriers also offer digital ser-vice and sometimes call their digital service PCS alsoThe relevance ofthese changes to the every-day consumer is that this break-through affectseverything from call quality to network access and features like caller IDInternet access and extended battery life

      Getting StartedGetting fitted for a wireless service provider plan and a compatiblephone is as easy as doing some painless homework before you buyWersquove made the following descriptions as clear as possible for you tounderstand before you make an educated buying decision get hookedup charge your battery and get ready for the air wavesTo make sureyou have all the latest up-to-date phone and plan information youshould use online resources like wwwGetConnectedcom the leadingcommunication resource with exhaustive lists of plans and services thatempower you the user to make the right decision for your lifestyle

      CHOOSE A SERVICE PLAN THAT BEST MEETS YOUR

      DAY-TO-DAY NEEDS

      How many calls will I make each day Where will I callmdashlocal orlong distance Will I travel out of my local area with my phone DoI need my phone to act as a pager also Make sure your serviceplan and your phone meet your day-to-day needs

      Usage When will you use your phone This can be a realmoney-saving decision Most wireless networks operate at ornear capacity during peak business hours and carriers typi-cally charge users for every second they tie up a circuit If youuse your cellular phone heavily at night and on weekendsmany carriers cater to that need by offering off-peak specialsof 300 500 or even 1000 minutes of evening and weekendcalling for a nominal fee with the purchase of a standard ser-vice planThese packages can be real money savers if used asintended but beware different providers define peak off-peak and weekend hours differently

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 7

      8 Chapter 1 bull How to Choose a Wireless Phone and Service

      TravelingRoaming Do you travel a lot If you traveloutside of your localhome area or service provider net-work you can incur roaming charges which means a sur-charge will be applied for calls made and received while outof your home area and your local rate plan costs no longerapplyThe good news is that most carriers have plans thatcover beyond your local calling area From regional plans(ie NortheastWest Coast etc) to national plans themonthly fees generally are based on the size of the coveragearea and though more expensive each month than localplans these plans can be worth it if you expect to incurexpensive roaming fees

      Traveling Abroad US digital phones are mostly incom-patible with worldwide networks except for parts ofMexico and Canada where some of the same technologystandards are used If your phone has analog capability (ieit is an analog-only or dualtri-mode phone) it could workin some Caribbean countries although it may not receivecalls Europe and parts of Asia use mainly a standardizeddigital network called GSM Phones built with GSM tech-nology can access the network regardless of the callerrsquoscountry of origin although each wireless carrier has theirown charges for roaming into other countries and thephone has to be programmed to work at the frequency ofthat country

      Assessing Your Coverage NeedsYou may have seen the coolest phone being used by your best friendyesterday but unless you have wireless coverage where you are going touse your phone it may end up being an expensive paperweightThereare many ways to find out which wireless carriers offer service in yourareamdashTV and newspaper ads junk mail and inserts and online sitesthat show you the coverage maps for each company (see Chapter 9ldquoService Providers and Service Areasrdquo for detailed maps)The problemwith all these indicators of the companies that say they offer service atyour house is that you donrsquot truly know how their service works whereyou want it to work just by looking at a map

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 8

      How to Choose a Wireless Phone and Service bull Chapter 1 9

      wwwgetconnectedcom

      Your Friends Are Your Best ResourceThe best way to tell who has the best coverage where you need it(home school work downtown etc) is to talk to your friends Even ifyou call each wireless carrier in your area (up to seven or eight compa-nies) they will of course tell you that they have the best coverageexactly where you need itmdasheven though they may have minimal cov-erage thereThere is nothing more frustrating than buying a phonewith a zillion included minutes for $25 per month when you cannotuse it anywhere you want to use it

      The questions to ask your friends about their wireless phonesshould be about their experiences with their phones specifically whereyou want to use yoursAsk if the calls were clear or if they were hard tohear (a sign of poor coverage)Ask if they had trouble making the calland received many busy signals (a sign of low capacitymdashnot manypeople can make calls at the same time) Here are some starting places

      1 Can you use your phone in your house

      2 Can you use your phone in your office

      3 Can you use your phone in school

      4 Does your call ever get disconnected or ldquodroprdquo when you aretravelingmdashif so where

      5 Can you use your phone reliably any time of the day or doyou get busy signals at certain times like heavy commutertimes (7 AM to 9 AM or 430 PM to 7 PM)

      6 Does your phone work where you travelmdashfor example if youtake trips to the mountains the beach the mall and so on

      Which Comes First the Phone or the ServiceShould you look for a phone first or a rate plan and wireless carrierThe problem with buying a phone first is that you donrsquot know if it willwork on the network that gives you the best coverage Having said thatit is common for people to see a phone being used by a friend or co-worker or on TV or in a magazine and to be completely fixated onbuying that phoneThatrsquos not a problemmdashjust realize that it may limit

      165_cell_C01qk 111201 148 PM Page 9

      10 Chapter 1 bull How to Choose a Wireless Phone and Service

      the places you can get the best use out of your phone If yoursquove got tohave that really cool red phone that you saw Billy using then that ishow you need to start shopping

      Buying the wireless phone that is perfect for you is a big piece ofgetting into wirelessYou can spend lots of money on a wireless phonewith all the latest features or you can get a phone that is practicallyfree with limited bells and whistlesThe options seem to be limitlessmdashlarge phones small phones phones with speaker phones built inphones that can surf the WebThe choice is yours Look at

      Size Weight Color Networks available

      Features

      If you do not have any specific phone in mind you should do alittle research to make sure you are buying a phone that will suit yourneeds Chapter 6ldquoGuide to Wireless Phonesrdquo describes some of thephones available in the United States right now but as with any elec-tronic device there are new models coming out all the time so be sureto check wwwGetConnectedcom for the latest phones available

      What Features Do You Need in a Wireless PhoneWhen choosing a phone or a service provider the same is truemdashaskyour friends People who have wireless phones are great resources whenyou are looking for a phoneAsk them how the phone works whetherit is too heavy if you can see the numbers on the screen easily and soon Be sure to think about all the things you can do with a wirelessphone and whether those things are important to you (see Chapter 6ldquoGuide to Wireless Phonesrdquo) Here is a short list of the features that youmay want to use with your new phone

      Wireless Internet Access The ability to look at certain Websites

      Short Message Service (SMS) and E-Mail The ability tosend and receive short messages and text e-mails

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 10

      How to Choose a Wireless Phone and Service bull Chapter 1 11

      Speaker Phone Some phones allow you to use them as aspeaker phone

      Two-way Radio Service Nextel offers a ldquopush to talkrdquo ser-vice that lets your phone work like a walkie-talkie for quickcheap conversations between two or more people

      Downloading Different Ring Tones You can customize theway your phone rings from a popular song to a classical hit

      What about the Technical Side of the PhoneWhen you are looking at a phone you also want to make sure its tech-nical specifications meet your needsThese are things like the expectedbattery life the ability to add a headset the size of the screen and moreYou can see all the details of each phone at wwwGetConnectedcombut here is a short list of what you should consider

      Size considerations including the height and the weight of thephone

      Expected battery life for talk time and standby time Lines of text and characters per line on the screen (how big

      the screen is and how big the numbers are on the screen) Internet capabilities Messaging capabilities

      Usage ConsiderationsThe most important thing to understand but the toughest to figure outis how you will use your phone If you do a little simple planning nowyou will save some money in the selection of your monthly service planWill you use it only when you get a flat tire and need to call for helpOr will you use it from dawn to dusk as your only phone Will you calllong distance or just locally How about international calls

      Rate plans offer the most confusing set of choices yetmdashpeak timeoff-peak time long distance included roaming costs wireless data andso onTo make sure that you buy the service that you need you needto look at how you will use your phone and make sure that you buyonly what you needThe majority of wireless users do not even comeclose to using the minutes that the service providers give them in their

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 11

      12 Chapter 1 bull How to Choose a Wireless Phone and Service

      rate plan How can you possibly use 3000 minutes on your wirelessphone It is nice to have all these minutes just in case but if you canpay $10 less per month you can save $120 per year

      Your Day-to-Day UseWhen you really think about it you can pretty much tell when whereand how you will be using your phone Set up a schedule based onyour use that will follow the basic parameters of the wireless rate plans

      How many peak minutes of calling do you need (typicallybetween 700 AM and 700 PM)

      What are your needs for off-peak minutes of calling (701 PM

      to 659 AM and sometimes all day Saturday and Sunday) What percent of your calls will be local calls What percent of your calls will be long distance

      How often do you think you will use your phone when youare outside of your local calling area (roaming)

      An example of such a schedule can be seen in Table 11

      Table 11 Sample Schedule Illustrating Potential Phone Use

      Peak Hours Off-Peak Hours

      Weekdays 4 calls 2 calls

      Weekends mdash 8 calls

      Times Days per Week x 5 days (2 x 5 days) + (8 x 2 days)

      Total Calls per Week 20 calls 26 calls

      Times 4 Weeks per Month = 80 calls 104 calls

      Times 2 Minutes (avg call length) = x 2 x 2

      Total Monthly Minutes 160 minutes 208 minutes

      Local Calls (70 of all calls) 112 minutes 146 minutes

      Long Distance Calls (30 of all calls) 48 minutes 62 minutes

      Percent Roaming Use (10 of all calls) 16 minutes 21 minutes

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 12

      How to Choose a Wireless Phone and Service bull Chapter 1 13

      wwwgetconnectedcom

      You can put the information from Table 11 into the Wireless Wizardat wwwGetConnectedcom to see all the latest service plans that matchyour intended useYou can also use this information to make sure that anyrate plan you are considering has all the minutes you need to use whenyou need to use them how you intend to use them and where you intendto use them For this example make sure that there are at least 160 min-utes of peak minutes 208 off-peak minutes and that the costs for long dis-tance and roaming are not too high if they are not included Some planswill include long distance and roaming minutes so you donrsquot have to payanything extra but the majority of plans charge extra for each

      FOR MORE INFORMATION

      For more details on service plans see Chapter 8 ldquoUnderstandingService Plansrdquo or visit wwwGetConnectedcom

      The Bottom Line Understanding CostWhen you are considering cost while picking the perfect phone andplan realize that there are many different costs involved phone costmonthly service plan cost activation fee cancellation fee long distanceroaming overage costs (using more minutes than are provided in yourrate plan) See Chapter 8ldquoUnderstanding Service Plansrdquo for full detailsFirst you need to have a feeling for the basics that constitute the majorcosts the phone and the rate plan

      How Much to Spend on the PhoneWhen looking at the phones available you will see phones that are free oreffectively free with rebates and credits (see Chapter 11ldquoUnderstandingSpecial Deals and Promotionsrdquo) and you will see phones that are veryexpensive which can act as two-way pagers personal digital assistants andmay even wash your car if programmed correctly Free phones almostalways have a required contract or length of service agreement of one ortwo years If you are looking to get into wireless on the cheap then a freephone may work for you even with the contract If you want your phoneto send e-mail cruise the Web and play Beethoven when it rings you will

      165_cell_C01qk 111201 148 PM Page 13

      14 Chapter 1 bull How to Choose a Wireless Phone and Service

      have to pay from $100 on up for the phone For the details on the wirelessphones see Chapter 6ldquoGuide to Wireless Phonesrdquo

      How Much to Spend on the Rate PlanEvery month you will be charged for your wireless use If you staywithin your allowed minutes then you will pay the expected amountthat you sign up for (plus some taxes and fees that are charged by all car-riers usually a few dollars) but if you use more minutes than allowed inyour plan you will be billed for the extra minutes at premium pricesand get a bill potentially much higher than you expectThat is why it isimportant to think about your use prior to signing up for your service

      You can spend as little as $20 or so and as much as $200 or moreper month based on the amount of use you will have Check outwwwGetConnectedcom for the latest in phones and service plans

      WHAT ABOUT PREPAIDPrepaid wireless is a great way to get a wireless phone with nocredit history no credit card and for a short periods of use Prepaidis perfect for

      Students and children Gifts (no long-term contract needed) Short-term use for example when you need a phone for

      three months Very little monthly use (be careful to make sure the

      minutes donrsquot expire)

      For more information on prepaid wireless see Chapter 8ldquoUnderstanding Service Plansrdquo

      Bargain Shopping Understanding PromotionsEvery wireless service provider offers promotions throughout the yearto entice you to sign up for serviceThey may offer a free phone a spe-cial weekends-free package or free accessoriesWhen you are lookingto sign up for service and have an idea of which service you think you

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 14

      How to Choose a Wireless Phone and Service bull Chapter 1 15

      want which phones work on that service how you will use the phoneand how much you are willing to pay you need to look at the availablepromotions Sometimes these promotions can save you hundreds of dol-lars over the life of your wireless use But beware of promotions that arenot exactly what you are looking for such as those that may tie youinto a long term contract offer features that you wonrsquot use or add min-utes that you could never use even if you are on the phone everywaking moment

      For a complete breakdown on promotions see the details inChapter 11ldquoUnderstanding Special Deals and Promotionsrdquo and get thelatest available promotions from wwwGetConnectedcom

      Bells and Whistles Looking at AccessoriesThe last things to consider when buying your new phone are the acces-sories that you may need to make it perfect for youAsk yourself thesequestions to determine if you need these accessories

      Will I use the phone while driving If Yes get a car kitor a headset (many phones already come with some sort ofhands-free head set so be sure not to buy an extra if it isincluded)

      Will I use the phone a lot while driving If Yes then geta car charger or a car kit

      Do I need to use my phone for long times while awayfrom my charger If Yes then buy an extra battery andmake sure it is a long-life battery

      Will I need to charge my phone in more than oneplace If Yes then buy an extra charger for your office orhome

      Will I need to carry my phone with me all the timeIf Yes then buy a leather case for protection with a clip or abelt clip that hooks onto the battery

      Do I want to personalize my phone with differentcolors If Yes then buy a phone that has faceplates and afaceplate to your likingmdashthere are many colors available forsome of todayrsquos popular phones

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 15

      16 Chapter 1 bull How to Choose a Wireless Phone and Service

      For more information on the myriad of accessories available forwireless phones refer to Chapter 7ldquoAccessories for Your WirelessPhonesrdquo

      Making Sense of It All The Phone and Plan for MeSomdashconfused Buying wireless is not a simple process designed tomake sure you get the phone and service plan that you needAll wire-less carriers try to differentiate themselves from their competitors andby doing so they do not make it simple to compare their plans to othersimilar plansThe information in this guide will help you make an edu-cated purchase for the rate plan that fits your needs and the phone thatwill do all that you need it to doWhy pay for a $60 plan when youonly need a $40 plan Why buy a $200 phone when all you need is a$40 phone These are the questions that we help you figure out

      Many of the points in this book are based on offers and rate plansthat are available at the time of this writingWireless carriers changetheir offers frequently so the best thing to do after realizing how youwill use your plan and phone is to log onto the Internet and visitwwwGetConnectedcom to make sure you see the most up-to-dateinformation

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 16

      How to Choose a Wireless Phone and Service bull Chapter 1 17

      wwwgetconnectedcom

      SummaryAs you can see there are many things to consider when buying the perfectwireless phone and service for you It is not hard it just takes a littlehomework and researchThe important thing to remember is thatalthough there are many confusing options by realizing how you will useyour phone and what your main needs are and by using online tools likewwwGetConnectedcom you can buy the perfect plan and phone

      Table 12 shows you the basic categories of phone users as well asthe basic parameters for the phones and the plans that you should keepin mind while you are reading this book and selecting the wirelessproducts that are right for you

      Table 12 Guidelines for Equipment and Services for VariousTypes of Users

      If You Are Then You Should Get a And a

      A techno-savvy National rate plan Digital phone with road warrior with roaming wireless Internet

      included two-way messaging and speed dialing

      Always on the Local rate plan Digital phone with go shuttling lots of minutes caller ID lots of battery the kids or with of use life and car chargera working parent

      A student with Prepaid rate plan Wireless phone that no credit history with some extra works in the areas or buying for a prepaid cards neededmdashschool home student mall etc

      A security-minded Very low-priced Phone that will work motorist who will rate plan with anywhere and a car chargeruse the phone minimal minutesonly in an emergency situation

      165_cell_C01qk 111201 148 PM Page 17

      Quick ReferenceIn the BeginningAn Introduction to Wireless

      The walkie-talkie started the wireless revolution

      Wireless phones began with analog cellular service

      Digital technology has taken wireless to new heights

      Getting Started

      Do a little homework to understand how you will use yourwireless phone

      Assessing Your Coverage Needs

      Where will you use your phone and which wireless carrierhas the best service there

      Make sure you know all the service providers in your area

      Ask your friends who they use and what they think

      The important places to have coverage are where you livework go to school and travel

      What Comes First the Phone or the Service

      Do you need all the latest options or do you just need tomake calls in an emergency

      If you must have the coolest phone go ahead

      Figure out if you need all the features or if you just need abasic phone

      Make sure the technical aspects of the phone match yourneedsmdashbattery life screen size etc

      Usage Considerations

      How many minutes will you use each month and at whattime of the day will you use the most minutes Will you calllocally or long distance

      18 Chapter 1 bull How to Choose a Wireless Phone and Service

      wwwgetconnectedcom

      165_cell_C01qk 111201 148 PM Page 18

      Figuring out when where and how you will use your phoneis the most important piece

      Take a few minutes to look at the number of calls you willmake when you will make them and to and from where

      Plug your expected use in online tools and Wizards to see themost current plans that fit your needs

      The Bottom Line Understanding Cost

      How much are you willing to spend on the monthly serviceand on the phone

      Be aware of all the costs including activation fees taxes andoverage costs

      Make sure the phone you must have is not too expensive

      Keep your monthly service fee under control by choosing theplan correctly

      Bargain Shopping Looking at Promotions

      Are there any great deals out there that will get you the bestdeal for the right phone and plan

      Take a look at the latest promotions to make sure you arenrsquotmissing out

      Donrsquot fall for a promotion you donrsquot need

      Make sure the promotion doesnrsquot tie you into a long-termcontract if you donrsquot want one

      Bells and Whistles Looking at Accessories

      Will you need to use a headset for your car do you need abelt clip or extra batteries

      If the phone is perfect make sure it has the accessories youneed

      Donrsquot buy accessories that are already included in the packagewith the phone

      Check the promotions to see if some accessories are free

      How to Choose a Wireless Phone and Service bull Chapter 1 19

      wwwgetconnectedcom

      165_cell_C01qk 111201 149 PM Page 19

      Making Sense of It AllThe Phone and Plan for Me

      There are many options out there but you can make sense ofit all

      Buying the perfect phone and rate plan for you just takes alittle time

      20 Chapter 1 bull How to Choose a Wireless Phone and Service

      wwwgetconnectedcom

      165_cell_C01qk 111201 149 PM Page 20

      Analog DigitalmdashWhatrsquos theDifference

      Quick References in this chapter

      Evolution of the Wireless Phone

      Exploring Analog Technology

      Examining Digital Technology

      The Pros and Cons of Digital

      Summary

      Quick References

      21

      Chapter 2

      165_cell_C02qk 111201 150 PM Page 21

      22 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

      wwwgetconnectedcom

      DID YOU KNOWA wireless phone is a radio It operates with a transmitter and areceiver to make sure you can hear the message coming in and theother person can hear you

      IntroductionRemember the days before cellular phones when the only methods ofcommunicating while on the road were by using walkie-talkies or CBradios That equipment was so restrictive that you could call only oneor two select people within a very short distance (under 50 miles)Well believe it or not that wasnrsquot all that long ago Mobile communi-cation has increased dramatically in popularity and availability in thelast 20 yearsThis can certainly be credited to the ever-improvingever-expanding wireless technology

      There are many types of wireless technologies available throughoutthe nationWhat are they Whatrsquos the best technology for your needsDo you need more than one And what do all those terms meananyway In this chapter we will answer these questions for you

      Generally speaking wireless technology can be broken down intotwo categories analog and digitalAnalog has been around the longestand as a result has a more expansive coverage area than digital Digital isa fairly new technology and therefore it may not be available in all ruralareas However digital wireless is growing rapidly and its coverage areais expanding everyday If digital technology is not available in your areatoday you could possibly wake up tomorrow and learn that it is

      Of course digital wireless is not the end-all and be-all of wirelesstechnology It does have its restrictionsWe will examine the pros andcons of both analog and digital technologymdashand let you decide whichis best for you

      Evolution of the Wireless PhoneWireless phones work using technology similar to CB radios AMFMradios and walkie-talkies However they are a bit more complex and

      165_cell_C02qk 111201 150 PM Page 22

      Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 23

      as a result they are better suited to fit todayrsquos needs for communica-tions on the gomdashstaying in touch no matter where you are A simpleway to explain it is to compare a wireless phone to a CB radio or awalkie-talkie

      Both CB radios and walkie-talkies are simplex devicesThis meansthat two people that communicate on a CB radio talk on the same fre-quency but only one person can talk at a timeA wireless phone is aduplex deviceA duplex device uses two frequencies One frequency isused for talking and a second separate frequency is used for listeningAmong many other uses a wireless phone (or duplex device) allowsboth people on a call to talk at once Not only does the wireless phoneeliminate the need to use terms such as ldquoRogerrdquo and ldquoover and outrdquobut also more importantly makes the flow of the conversationsmoother From a userrsquos standpoint talking on a wireless phone feelsmuch like talking on your home phoneThe only difference is that youcan be a hundred miles from any city house or telephone pole

      Wireless technology is based on the car-mounted police radios ofthe 1920s Mobile telephone service became available to private cus-tomers in the 1940s In 1947 Southwestern Bell and ATampT launchedthe first commercial mobile phone service in St Louis Missouri butthe Federal Communications Commission (FCC) limited the amountof frequencies available which made only 23 simultaneous phone con-versations available within a service area (the mobile phones offeredonly six channels with a 60 KHz spacing between them)Unfortunately that spacing schema led to very poor sound quality dueto cross-channel interference much like the cross talk on wirelinephonesThe original public wireless systems generally used single high-powered transmitters to cover the entire coverage area In order to uti-lize the precious frequencies allotted to themATampT developed an ideato replace the single high-powered transmitters with smaller strategi-cally placed transmitters throughout the metropolitan area calls wouldswitch between transmitters as they needed a stronger signalAlthoughthis method of handling calls certainly eased some of the problems itdid not eliminate the problem altogether In fact the problem of toofew voice channels plagued the wireless phone industry for several years

      The main problem was that demand always seemed to exceed supplySince the FCC refused to allocate more frequencies for mobile wirelessuse waiting lists became ATampTrsquos temporary solution as the companystrove for the technological advances necessary to accommodate

      wwwgetconnectedcom

      165_cell_C02qk 111201 150 PM Page 23

      24 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

      everyone For example in 1976 there were less than 600 mobile phonecustomers in New York City but there were over 3500 people on thewaiting listsAcross the United States at that time there were nearly45000 subscribers but there were still another 20000 people on waitinglists as much as 10 years long Compare this situation to todayrsquos whereservice providers give away free phones and thousands of minutes to gaincustomersWireless technology has come a long wayThe term ldquocellularrdquodescribes how each geographic region of coverage is broken up into cellsWithin each of these cells is a tower or antenna a radio transmitter andcontrol equipment Early wireless transmission operated at 800 MHz onanalog signals which are sent on a continuous waveAnalog signals arecovered in more detail later on this chapterWhen a customer presses theSEND button on their wireless phone the first signal sent allows the net-work to identify the caller as a recognized customer then it verifies thathe or she is a customer of the service with an active account and finds afree channel to place the call to the other party

      Personal Communication Services (PCS) operating at 1900 MHzfollowed years later PCS refers to the digital wireless services that agiven wireless carrier can bundle together for the user Services like mes-saging paging and voice mail are all part of the PCS environment Mostof the wireless carriers in the United States offer PCS services even thecarriers that operate at 800 MHz or the original analog frequency Somewireless providers began looking into digital technology as a way toincrease the number of customers that could use their networks simulta-neously thus increasing the number of customers they could add to theirnetwork (basically digital signals are encoded voice delivered by bit-streams which is described more fully later in this chapter) Some wire-less providers are using digital signals to send not only voice but alsodata Digital signals are based on three technologies Code DivisionMultiple Access (CDMA)Time Division Multiple Access (TDMA) andGlobal System for Mobile Communication (GSM)A more detaileddescription of these technologies can be found in Chapter 3ldquoCDMA toTDMAmdashDigital Terms and Basic Definitionsrdquo

      Exploring Analog TechnologyIn the early 1980s the Federal Communications Commission (FCC)approved the first analog wireless telephone standard known as AdvancedMobile Phone Service (AMPS)The term ldquowirelessrdquo often is used to

      wwwgetconnectedcom

      165_cell_C02qk 111201 150 PM Page 24

      Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 25

      refer to ldquotraditional wirelessrdquo analog or AMPSAnalog utilizes a networkbuilt at 800 MHzThis simply means that 800 MHz is the wavelength orfrequency at which your voice travels in a continuous wave between thewireless phone and the closest antenna at those frequenciesTo put thisinto perspective an FM radio functions at between 88 and 108 MHz

      An easy way to think about analog voice signals is to realize thatwhen you talk to another person in the same room your voice arrivesin his or her ears using analog voice wavesThe sounds you make travelthrough the air as a continuous analog sound waveThe biggest differ-ence between talking to your friends in person and over an analogwireless phone is the frequency at which your voice is transmitted

      So in a sense analog was the pioneer for todayrsquos wireless tech-nologyAs with any new productivity enhancing technology it quicklybecame popular among business professionals traveling salespeople andpeople who needed to be in touch wherever they were Since thenew-found mobility of communications was primarily a business toolthe prices were well out of reach for the every day consumerFortunately for American consumers in 1996 the FCC put theTelecommunications Act into effect which would increase competitionfor all telecommunications services including adding up to six or sevennew wireless carriers in all major marketsTo learn more about wirelesscarriers and their coverage refer to Chapter 9ldquoService Providers andService Areasrdquo

      AMPS

      Advanced Mobile Phone service or AMPS was the original cellulartechnology used in the United States It offered basic voice serviceand would connect a wireless phone user to the closest cellulartower by sending the conversation over the airwaves in a contin-uous flow or analog sound wave This was a great starting pointbut it had many limitations A version of AMPS known asNarrowband Advanced Mobile Phone Service (NAMPS) incorporatessome digital technology to allow the system to carry about threetimes as many calls as the original version Even though it uses dig-ital technology it is still considered analog AMPS and NAMPSoperate in the only 800-MHz band and do not offer many of thefeatures common in digital wireless service such as e-mail andWeb browsing For more information on AMPS refer to Chapter 3ldquoCDMA to TDMAmdashDigital Terms and Basic Definitionsrdquo

      wwwgetconnectedcom

      165_cell_C02qk 111201 151 PM Page 25

      26 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

      Examining Digital TechnologyJust when you think that yoursquove got a pretty good handle on whatanalog is all about digital technology joins the partyThis essentiallymeans a second wireless network new terminology new products andservices and yet another learning curve But the principle betweenanalog and digital remains basically the sameThe most significant dif-ference is that unlike analog the digital network does not send outyour voice on a continuous wave through the air but breaks downyour voice into binary code (0rsquos and 1rsquos) transmits it as data andreassembles it on the other endThese digital networks are usuallyreferred to as Personal Communications Service or (PCS) networks(Refer to Chapter 3 ldquoCDMA to TDMAmdashDigital Terms and BasicDefinitionsrdquo for more information on the various types of digitaltechnologies) The relevance of these changes to the every-day con-sumer is that this breakthrough affects everything from call quality tothe number of people who can access the network in any geograph-ical area and to features like caller ID Internet access or extendedbattery life

      Digital wireless phones use the same radio technology as analogphones but they use it in a different way Analog systems use thesignal between the phone and the wireless network mostly on a one-to-one basis (one channel for one call) Digital networks allow mul-tiple calls per channel or frequency which allows the wireless carrierto offer service to more people in their coverage area Some of thedigital technologies have increased the number of people who cantalk at the same time by six to ten times that allowed by analog sys-tems So in a nutshell digital technology is more efficient thananalog

      The Pros and Cons of DigitalAs with any comparison there are pros and cons to each itemWhenchoosing between digital or analog the most important thing toremember is that analog is an established technology it has beenaround long enough and is available in most areas even very rurallocations However established is not always goodmdashthere is alwaysroom for improvement Digital wireless uses newer technology

      wwwgetconnectedcom

      165_cell_C02qk 111201 151 PM Page 26

      Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 27

      although it may not be available everywhere it offers many featuresthat are unavailable to analog customers Because of the advancedtechnology that digital wireless uses it is the primary service beingoffered today to customers by almost all wireless carriersThe fol-lowing lists break down the pros and cons for digital technology andcan help you decide whatrsquos best for you

      Advantages of Digital Phones

      Clarity Digital wireless calls are often clearer than analogwireless calls

      Capacity By enabling more calls to use the same bandwidthdigital technology reduces the busy signals that occur onanalog networks when too many people attempt to use theirphones at the same time

      Value Digital plans tend to offer cheaper bundled minutesthan the analog alternatives because the wireless carrier hasmore bandwidth on digital than on analog

      Better Phone Choices Because digital wireless can utilizemore advanced features than analog most digital phones comewith innovative features (like a calendar calculator and wire-less Internet capabilities)The popularity of digital phones hasalso created an increased demand for phones resulting in morephone choices for the consumer

      Battery Life Digital wireless phones generally have alonger battery life than analog phonesThis explains whydigital phones are usually smaller and come with more talktime than analog phones Analog phones have to be in activemode all the time which drains the battery digital phonescan use a standby or sleep mode which saves battery use

      Security Digital technology breaks your voice into zerosand ones before it transmits it through the air making itinherently more secure than analog technologyThis makes itmore difficult for anyone to eavesdrop on your wireless calls

      Extra Features In general digital networks tend to offer thecustomer more network feature options like Caller IDTextMessaging and even Web surfing

      wwwgetconnectedcom

      165_cell_C02qk 111201 151 PM Page 27

      28 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

      Disadvantages of Digital Phones

      Coverage In the United States the networks are still relativelyyoung and do not offer a coverage area as comprehensive as theanalog networks

      Single Band Phones Some digital phones operate onlyon the digital network that is the primary network of thecarrierThese phones are great when they are in the digitalcoverage of the carrier but will not be able to make orreceive calls when outside of the digital network forexample when in a rural area on vacation or while travelingin nonpopulated areas

      Roaming Fees Some wireless carriers offer their low per-minute cost or included minutes only while you are oper-ating on their digital network which may be only in ametropolitan area and the immediate surroundingsWhenyou drive outside that area you are using roaming minuteswhich are more expensive and often are not included inyour monthly service fee

      Digital Sound Problems Although digital sound quality hasdramatically improved since its introduction you are likely tofind areas on the edges of the digital coverage area where thesound is like calling from under water or where your call willjust be disconnected Sometimes that is better than the analogstatic but other times it can be just as frustrating

      wwwgetconnectedcom

      165_cell_C02qk 111201 151 PM Page 28

      SummaryAlthough the coverage areas when using analog is still superior to thecoverage you will find on a digital phone the advantages of a digitalphone far surpass those of an analog phoneThe majority of wirelessphones available offer a secondary mode of operation on the analognetwork to make sure you have as much coverage as possible which isan important factor when looking at phonesThere is nothing worsethan spending $200 on a phone that offers the latest in digital capabili-ties only to have it not work as soon as you leave the highway

      Quick References Evolution of the Wireless Phone

      Wireless phones work on technology that is similar to that ofCB radiosAMFM radios and walkie-talkies

      A cellular phone is a duplex deviceThis means it can sendand receive voice signals at the same time so you donrsquot haveto talk like you are on a walkie-talkie

      With wireless technology messages sound clearer travel far-ther and are received by the person you are calling as if youwere next door

      Exploring Analog Technology

      In the early 1980s the FCC approved the first analog wirelesstelephone standard known as AMPS

      Analog was the pioneer for wireless technology

      Analog wireless sends your voice in a continuous wave fromyour phone to the closest tower and forwards it to the otherparty

      Examining Digital Technology

      Just when you think that yoursquove got a pretty good handle onwhat analog is all about digital technology joins the party

      Digital wireless phones use the same radio technology asanalog phones but they use it in a different way

      Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 29

      wwwgetconnectedcom

      165_cell_C02qk 111201 151 PM Page 29

      Digital wireless sends your voice as 0rsquos and 1rsquos from yourphone to the closest tower and reassembles it to send it to theother party

      In a nutshell digital is more efficient than analog

      The Pros and Cons of Digital

      Digital networks are often clearer than analog wireless

      Digital phones generally have a longer battery life than analogphones

      Analog still has more coverage for calling from more places

      30 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

      wwwgetconnectedcom

      165_cell_C02qk 111201 151 PM Page 30

      CDMA to TDMAmdashDigital Terms andBasic Definitions

      Quick References in this chapter

      Code Division Multiple Access

      Global Systems for MobileCommunications

      Time Division Multiple Access

      Enhanced Specialized Mobile Radio

      Service Providers and Technologies

      Summary

      Quick References

      31

      Chapter 3

      165_cell_C03qk 111201 152 PM Page 31

      32 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

      IntroductionAs wireless technology becomes more and more popular serviceproviders and wireless providers will offer their customers more andmore advanced features Since the introduction of digital into the cel-lular world the possibilities seem endlessAlthough analog technologythe original wireless technology continues to be the most expansivenetwork available it is being challenged by digital technology as digitaltechnology offers superior abilities to better serve the consumer One ofthe major problems with digital wireless today is the sheer number ofdigital wireless service providers that exist For the average customerknowing what the different types of digital services are what servicesthe different providers have to offer and why one service provider isbetter or worse than the other is almost impossible

      The only thing that matters to most people buying wireless is thatit works clearly and consistently and is relatively inexpensiveReasonable expectations but when someone ventures online or into awireless store to buy a wireless phone and service plan they are con-fronted with so many similar choices that it can be overwhelming andquite confusingThe reasons that the wireless carriers moved fromanalog to digital or built their networks using only digital are many butthe most compelling reason is that digital allows them to offer moreMore features More customers per channel of frequency allocated bythe FCC More seamless use across the country Just plain more

      Early mobile telephone systems allowed only one conversation perfrequency which was very limiting to the carriers in terms of howmany customers they could serveThere was nothing that could reallybe done based on technology that did not allow for frequencies to bereused in any single geographical area However the demand for wire-less phones has led to systems whose design is based on the reuse offrequencies One of the first services to design a frequency reuse planor cellular plan was the Advanced Mobile Phone Service (AMPS)

      Before AMPS there were a limited number of channels available forwireless phones the towers to transmit and receive the signal from themobile units were designed to cover large geographic areas so as to limitthe number of towers and to lower costs However this resulted in verylow user density and crippled the systems in highly populated areasAMPSwas designed to allow frequencies to be reused in a smaller geographicarea thereby increasing the available user density Digital technologies

      wwwgetconnectedcom

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      CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 33

      expanded on the reuse of frequency to allow each channel to carry threesix and even ten times as many calls as the older systemsThe ability totake a personrsquos voice break it down into 0rsquos and 1rsquos and reassemble itwhen it got to a tower enabled each bit of frequency to be used for manyvoice calls and for passing data back and forth across the network

      The types of digital service that have evolved in the United Statesand around the world vary from each other mostly in technical waysbut also in some very customer-affecting waysThere are four types ofdigital systems is the United States

      Code Division Multiple Access (CDMA) Global System for Mobile Communications (GSM) Time Division Multiple Accessing (TDMA)

      Enhanced Specialized Mobile Radio (ESMR)

      The differences of the types of digital service are discussed in theremaining sections of this chapter

      COMPETING DIGITAL STANDARDS

      Wireless carriers are always trying to find the best way to optimizetheir networks with new technologies while making sure that once acustomer is on their network it is tough for them to leave for thecompetitor In the early days of wireless the cellular providers all gottogether so the story goes and agreed to move from their analogsystems to a common digital standard This would allow for simplecustomer roaming and migration from one network to another thuscreating the easiest solution for the consumer Immediately after thehands were shaken to agree on this one standard the carriers allstarting making their own arrangements and vendor choices basedon different standards including TDMA GSM and CDMA and thesimplicity that once existed in the analog world quickly ended

      Code Division Multiple AccessCode Division Multiple Access (CDMA) is often referred to as themost interesting but hardest to implement method of carrying wirelessservices CDMA systems have no channels but instead encode each callas a coded sequence across the entire frequency spectrum Each conver-

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 33

      34 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

      sation is modulated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the frequency spectrum

      CDMA is the newest of the multiple access technologies it is notyet as widely used but is showing great promise CDMA does notdivide the allocated block of frequencies into individual channels Itassigns a unique code to each signal and then combines all the signalsinto a single large channelThe receiver receives the integrated signaland uses the same code just to process the desired signal CDMA isgaining popularity as a third-generation (3G) wireless phone tech-nology because it is very efficient at utilizing bandwidth plus it isnatively very secure because all conversations are uniquely encoded

      The fact that CDMA shares frequencies with neighboring wirelesstowers allows for easier installation of extra capacity since extracapacity can be achieved by simply adding extra cell sites andshrinking power levels of nearby sitesThe downside to CDMA is thecomplexity of deciphering and extracting the received signals espe-cially if there are multiple signal paths (reflections) between the phoneand the wireless tower (called multipath interference)As a resultCDMA phones are sometimes more expensive than other digitalphones and CDMA antenna site equipment is three to four times theprice of the other digital network equivalents

      Benefits of CDMA CDMA networks cover more wireless users in the United States thanany other digital standard and include benefits such as

      Advanced features like caller ID text messaging Voice clarity and overall call quality The ability to filter out background noise and interference Fewer dropped calls (as compared to analog) Improved security and privacymdashthe digitally encoded spread

      spectrum transmissions minimizes eavesdropping Α large number of customers who can share the same radio

      frequencies The greatest customer capacity of network equipment for

      low cost Less battery power (when compared to analog)

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 34

      CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 35

      Global Systems for MobileCommunicationsGlobal Systems for Mobile Communication (GSM) is the maintechnology used by the international digital wireless systems how-ever GMS is used only by a small percentage of wireless carriers inthe United States GSM is interesting in that it uses a modified andfar more efficient version of TDMA (explained later in thischapter) GSM keeps the idea of timeslots on frequency channelsbut corrects several major shortcomings Since the GSM timeslotsare smaller than TDMA they hold less data but allow for data ratesstarting at 300 bits per secondThus a call can use as many times-lots as necessary up to a limit of 13 kilobits per secondWhen a callis inactive (silence) or can be compressed more fewer timeslots areusedTo facilitate filling in gaps left by unused timeslots calls do fre-quency hopping in GSMThis means that calls will jump betweenchannels and timeslots to maximize the systemrsquos usage A controlchannel is used to communicate the frequency hopping and otherinformation between the antenna tower and the phone

      The architecture used by GSM consists of three main componentsa mobile station a base station subsystem and a network subsystemThese components work in tandem to allow a user to travel seamlesslywithout interruption of service while offering the flexibility of havingany device used permanently or temporarily by any user Utilizing thethree separate components of the GSM network this type of communi-cation is truly portableA user can place an identification card called aSubscriber Identity Module (SIM) in the wireless device and the devicewill take on the personal configurations and information of that userThis includes telephone numbers home system and billing informa-tionAlthough the United States has migrated towards CDMA andTDMA as the premier mode of wireless communications a large partof the world uses GSM

      Benefits of GSMGSM networks cover the most wireless users around the world and thetechnology is gaining favor in the United States because of the fol-lowing benefits

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 35

      36 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

      Provides integrated voice high-speed two-way data fax andshort message services capabilities

      Offers advanced features such as caller ID text messaging Offers superior voice clarity and overall call quality Provides personal identification tied to a Subscriber

      Information Module (SIM) card that can be used in multiplephones not tying the user to one phone

      Offers voice privacy Uses less battery power (when compared to analog) Enables a single technology handset to work around the world

      where GSM is available (as long as the frequencies are acces-sible by the handset)

      Time Division Multiple AccessTime Division Multiple Access (TDMA) divides wireless conversationsby frequency and time to increase the capacity of the networkTDMAuses a single voice channel for multiple calls by taking each callbreaking it into timed sections of a digital transmission to the towerand reassembling the call based on the timeslot For example call A hasall its parts put into timeslot A call B has its parts put into timeslot Band each are sent in one transmission to the tower where the calls areput back together for transmission to the other partyTDMA was oneof the original digital systems used and has gone through many revi-sions to make sure it utilizes the network to the best of its abilitiesBased on a limited number of timeslots for each call in a channelTDMA has no accommodations for silence in a telephone conversa-tion In other words once a call is initiated the channeltimeslot pairbelongs to the phone for the duration of the call

      Each channel using TDMA technology for wireless calls is furtherdivided into timeslots Each timeslot is assigned to a different userThetransmitter transmits information for all timeslots at the same frequencyand the receivers receive all the timeslots but listen only to the timeslotthey have been allocatedThe net effect is that the efficiency of thechannel is increased by a multiple of the number of timeslots that arebeing used Most common second-generation TDMA phone systemsuse three timeslots

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 36

      CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 37

      wwwgetconnectedcom

      Benefits of TDMATDMA was one of the first technologies to expand analogrsquos voice capa-bilities beyond one call per channelTDMA has many other benefits

      Provides advanced features like caller ID text messaging Economizes bandwidth Provides voice clarity and overall call quality even over long

      distances Is difficult to decode therefore only minimal eavesdropping is

      possible Uses less battery power (when compared to analog) Offers voice privacy

      Enhanced Specialized Mobile RadioEnhanced Specialized Mobile Radio (ESMR) systems use digital radiotransmissions similar to other digital technologies Spread-spectrummodes such as frequency hopping are common One major differencefrom other networks is that in an ESMR system connections betweenusers is almost instantaneous compared to the typical delays required todial and set up a call in a public cellular networkThis capability allowsthe ESMR carrier to offer walkie-talkiendashlike services on its network aswell as cellular callingThis is a great advantage for large work groupswho need to be in constant contact with just a touch of a button forexample a construction crew ESMR services also allow customers tocontact many people at the same time much like a CB radio thus cre-ating a multiple person ldquocallrdquo

      Examples of ESMR networks include Ericssonrsquos Enhanced DigitalAccess Communications System (EDACS) Motorolarsquos IntegratedDispatch Enhanced Network (iDEN) and the Nextel System

      Delivery and courier services which depend on mobility and speedalso typically employ ESMR for voice communications between thedelivery vehicles and the officeThe technology consists of a dispatcherin an office plotting out the dayrsquos events for the driverWhen the driverarrives at his location he radios the dispatcher and lets him know hislocationThe benefit of ESMR is its ability to act like a CB radioallowing all users on one channel to listen while still allowing two users

      165_cell_C03qk 111201 152 PM Page 37

      38 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

      to communicate personallyThis arrangement allows the dispatcher tocoordinate schedules for both pick-ups and deliveries and to track thedriverrsquos progress Drivers with empty loads can be routed to assist back-logged drivers Drivers that are on the road can be radioed if a customercancels a deliveryThis type of communication benefits delivery servicesin two major areas saving time and increasing efficiency

      Benefits of ESMRESMR is a unique digital service that allows the user a couple ways tocommunicate including

      Push-to-talk features that operate like walkie-talkies allowusers to talk directly to another person without a delay in set-ting up the call

      Group calling allows users to talk to many people at one time

      Digital transmissions assure privacy

      Two-way data features are available

      International systems allow the use of one handset anywherethe service is available

      Service Providers and Technologies Now that wersquove covered the basic digital technology offerings you maybe wondering which service providers or wireless carriers offer whichservicesTo help you make sense of this wersquove provided the leading ser-vice providers and their offerings in Table 31

      NOTE

      Be aware that Table 31 is not a complete list of US wireless ser-vice providers

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 38

      CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 39

      wwwgetconnectedcom

      Table 31 Service Providers and the Technologies That They Offer

      Wireless Technology

      Service Provider CDMA TDMA GSM ESMR

      ATampT Wireless

      Cingular Wireless

      Nextel

      Qwest Wireless

      Sprint PCS

      SunCom

      Verizon Wireless

      Century Tel

      NTELOS

      PrimeCo

      US Cellular

      Cincinnati Bell Wireless

      VoiceStream Wireless

      165_cell_C03qk 111201 152 PM Page 39

      SummaryDigital technology is quickly outpacing analog with its advanced fea-tures incredible battery life and voice qualityThe limitation of cov-erage for each of the four types of digital coverage in the United Statescan sometimes be overcome by using a wireless phone that has digitalservice and analog capabilities in order to maximize the places in theUS where the phone will workThe differences between the types ofdigital available to consumers is tough to discern so the best way tojudge which one is best for you is to consider the features coverageand quality of that digital coverage in your location

      Quick References

      Code Division Multiple Access

      CDMA networks cover more wireless users in the UnitedStates than any other digital standard and include benefitssuch as

      Advanced features like caller ID and text messaging

      Most capacity of all digital networks

      Secure calling

      Global Systems for Mobile Communications

      GSM networks cover the most wireless users around theworld and the technology is gaining favor in the United Statesbecause of the following benefits

      Provides integrated voice high-speed two-way datafax and short message services capabilities

      Enables a single technology handset to work aroundthe world where GSM is available

      SIM card feature keeps subscriber information

      40 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 40

      Time Division Multiple Access

      TDMA was one of the first technologies to expand analogrsquosvoice capabilities beyond one call per channelTDMA hasmany other benefits

      Secure calling

      Advanced features like caller ID and text messaging

      Economizes bandwidth

      Enhanced Specialized Mobile Radio

      ESMR is a unique digital service that allows the user a coupleways to communicate including

      Directly connect to other users like a walkie-talkie

      Talk to groups of people like a CB radio

      Two-way data

      CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 41

      wwwgetconnectedcom

      165_cell_C03qk 111201 152 PM Page 41

      165_cell_C03qk 111201 152 PM Page 42

      Wireless Data andthe WirelessInternetmdashDo INeed It

      Quick References in this chapter

      What Is the Wireless Internet

      How Does It Work

      What Kind of Phone Do I Need

      What Services Can I Get from the Wireless Carriers

      What Services Can I Get from ThirdParties

      Wireless Data and Fax

      Summary

      Quick References

      43

      Chapter 4

      165_cell_C04qk 111401 432 PM Page 43

      44 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

      IntroductionImagine that the four hours you spent sitting in the airport waiting fora delayed flight yesterday could have been as productive as being in theoffice sitting at your desk Instead of getting friendly with the airportbartender you could have been browsing the 80 unread e-mails in yourinbox checking your stock portfolios or even looking up directions tothat impending business meetingYes you can do all this in the palm ofyour hand as long as you have the right phone and access to theWireless Internet

      What Is the Wireless InternetLike millions of others around the world you use the Internet fromyour home or work computer every day to communicate with friendsfamily and co-workers check your stocks keep up with the news andweather make travel plans get directions and check movie timesMissing e-mail messages updates on your stocks or some news you justneed to know can be detrimental to your personal and professional lifeHow would you like the freedom of leaving the office for a while butstill being connected to the world around you

      Thanks to the Wireless Internet you can get away from the officefor a bit while maintaining complete control over the information thatmatters most to youAnswer e-mail check sports scores and news allfrom the palm of your hand

      The Wireless Internet gives your phone a dual personalitymdashone forvoice and one for dataAll the data that you need every day may very wellbe available to you by using your wireless phoneThe Wireless Internet letsyou read reply forward and manage your e-mail It helps you to be moreefficient when you are on the run or when you need to access informa-tion while you are away from the officeThere are many software compa-nies today that are creating applications to allow you to see all the datathat you use at work through your wireless phoneAlthough the informa-tion will not be presented in a format that your are familiar with you willbe able to access and manipulate itmdashread it fax it e-mail it delete it

      How Does It WorkPerhaps the most important factor in the birth of Wireless Internet hasbeen the immense growth of wireless phones in the last few yearsWith

      wwwgetconnectedcom

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      Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 45

      digital wireless networks expanding at record pace a solid foundationfor Wireless Internet services was established In 1997 Nokia MotorolaEricsson and Phonecom came together to create the WirelessApplication Protocol (WAP) because they believed a universal standardwas critical to the successful implementation of the Wireless InternetWAP uses Wireless Markup Language (WML) which includes theHandheld Device Markup Language (HDML) developed byPhonecom (now called OpenWave after their merger withSoftwarecom)The wireless phones are also equipped with a piece ofsoftware called a micro-browser which is analogous to the Web browseryou use to access the Internet from your home or work PCThemicro-browser allows you either to enter a Web address or to click on apage link which will then bring you to that page

      Most wireless phones have data transfer rates of 144 kbps or lessCompared to a typical home PC 56 kbps modem cable modem orDSL connection (100 kbps+) wireless speeds are much slowerWirelessInternet content is typically text-based so the time it takes to downloadcontent is less than if the page were loaded with graphicsAnd althoughyou donrsquot get the graphical beauty of the Internet you are able to gainaccess to the information that matters to you most while on the goAcomparison of a typical Web page and its wireless Web counterpart canbe seen in Figures 41 and 42

      The relatively small size of the liquid crystal display (LCD) on awireless phone certainly presents another challenge Most Web sites aredesigned for a resolution of 640 by 480 pixels which is ideal forviewing on a desktop or laptop computerThe page simply will not fiton wireless phone displays which average 150 by 150 pixelsAlso themajority of wireless devices use monochromatic screens Pages are moredifficult to read when the text and background colors become similarshades of grayWAP takes each of these limitations into account andprovides a way for pages to be displayed for optimal viewing capabilitieson a wireless phone screen

      New applications are being developed to allow more graphics to bedownloaded onto wireless phones Given the limitations of the phonescreen the normal graphics you are used to will not appear on yourphone Some phones and wireless services can accept wireless bitmappictures (WBMP) which offer a taste of things to come in the deliveryof images to wireless phones albeit not a high resolution full-color ani-mated picture like yoursquod see on your home computer

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      46 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

      There are many steps involved in accessing a Web page throughyour wireless phone

      1 The handset establishes a connection with its base station

      2 Once this connection is set up the micro-browser initiates aconnection to a WAP gateway predefined in the phonersquosconfiguration

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      Figure 42 Yahoo Home Page Tool Bar on the Typical WirelessPhone Screen

      Figure 41 Yahoo Home Page Tool Bar on the Typical ComputerScreen

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      Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 47

      3 The micro-browser requests a URL from the WAP gatewayThis is done via a compact binary encoded request

      4 The gateway translates this request into an HTTP request andsends it over the wired Internet to the specified content server

      5 The content server responds by sending a page of WML con-tent which may also contain WMLScript (similar toJavaScript) and special graphics in WBMP format

      6 The gateway compresses the response into a special binaryformat optimized for low-bandwidth networks and thensends it back to the micro-browser It also compiles anyWMLScript found in the response

      7 The micro-browser decodes the compressed signal andattempts to display it if possible

      Donrsquot worry if this seems like too much informationmdashthere aremany steps involved in getting information from the Web to your smallwireless phone screen Each step along the way may vary slightly basedon the kind of content you are requesting and the kind of phone youare usingAs the Wireless Internet matures there will be fewer steps thatvary from the wired Internet thus allowing any device to access theonline information in virtually the same way

      What Kind of Phone Do I Need To access the Wireless Internet you will need to get an Internet-readyphoneThese phones currently range in price from $100 to $500Three examples of Internet-ready phones can be seen in Figures 4344 and 45

      NOTE

      For a more complete sampling of Internet-ready phones refer toChapter 6 ldquoGuide to Wireless Phonesrdquo

      Wireless Internet service also enables users to connect their laptopsto the Internet without plugging into the phone socket in the wallYoucan purchase a separate cable that will allow you to connect to theInternet using your phone as your modemThe range of prices for

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      48 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

      wwwgetconnectedcom

      Figure 43 The EricssonR289LX Internet-Ready Phone

      Figure 44 The SamsungN200 Internet-Ready Phone

      Figure 45 The Mitsubishi T250 Internet-Ready Phone

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      Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 49

      these kits covers the spectrum from $20 to $200 depending on the kitand its accompanying services Often using your phone as a modemwill use minutes on your monthly rate plan but sometimes you need toget an additional rate plan specifically for data

      What Services Can I Get from the Wireless Carriers Thanks to the advancements made in wireless phone technology overthe past few years virtually every large wireless service provider nowoffers Wireless Internet service to their customers some including basicWireless Internet for no additional charge with others charging anadditional monthly fee in addition to monthly service plan charges

      Some of the standard Wireless Internet services available includestock quotes show times restaurant reviews and door-to-door direc-tions right from your Wireless Internet-ready phoneWireless Internetservices that come standard on Internet-ready phones are pretty muchlimited to the basic services at this point but are expanding all the timeMany companies are creating new ways to use the Wireless Internetfrom all Internet-ready phones to allow the user to customize thephone for Web surfing Some of the services available today includeweather sports scores news headlines horoscopes e-mail notificationand calendar reminders

      The one feature that all Wireless Internet users love is the ability tohave e-mail access in their back pockets Check your e-mail wheneverand wherever you wantmdashwhile watching your daughterrsquos soccer gameor at the top of a mountain Some wireless carriers e-mail packagesallow you to print your e-mail simply by faxing the e-mail to thenearest fax machineThis is very handy if you need a copy of an inven-tory list or directions to hand to someone else

      Each wireless carrier will have slightly different services thatcome with their Wireless Internet package so be sure to look for onethat fits your needs If you only want to casually cruise the Web thenlook for one that is free or has a low per-use cost If you will dependon your wireless phone for data as much as voice make sure that thedata coverage that you will receive is of similar quality as the voicecoverage that you expect Also make sure that the e-mail use that youwant is what is available Most e-mail accounts that reside behind a

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      50 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

      firewall (for example Exchange or Lotus enterprise applications) canbe tricky to access with your wireless phone It is easier to direct youwireless phone to standard Internet e-mail accounts called POP3 e-mail

      What Services Can I Get from Third PartiesMaking a Web site accessible to a wireless device is quite a challenge Sofar only a small portion of sites approximately 15 million of the morethan one billion Web sites provide any Wireless Internet contentAs theuse of Web-enabled wireless devices grows you can expect increasingnumbers of Webmasters to create wireless content for their Web sites toget the attention of the new wireless Web surfers

      TOP WIRELESS INTERNET PORTALS

      These portals are the most popular available to send customizedinformation via the Wireless Internet straight to your wirelessphone

      Yahoo (httpmobileyahoocom) MSN Mobile (httpmobilemsncom) America Online (httpdevicesaolcommobile) Excite (wwwexcitecominfoexcite_mobile) Vindigo (wwwvindigocom)

      Wireless carriers are partnering with many Internet contentproviders to add value to their customerrsquos Wireless Internet experienceMany of the content providers allow users to download simple contentfor specific items like weather or airline schedules and the other itemsmentioned earlier Many of the top names on the Internet are creatingcustomized areas for wireless users to access their own customizedinformation wherever they are whenever they want itThe wireless car-riers are partnering with these portals to keep their customers accessingtheir Wireless Internet often adding to the value that they bring to thewireless experience

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      Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 51

      Portals that lead the Internet are hoping to get the same advantageon the Wireless Internet and attract the new generation of Internetusers to their wireless areas New names are trying to lead the charge inthe Wireless Internet and take a piece of the customer base away fromthe established Web leaders by enhancing the experience beyond whatthe existing Web portals are doingThe future of Wireless Internet islooking to be a great one for what will be available with increaseddownload speeds graphics color and interactive access like games withmultiple players

      Wireless Data and FaxAn increasing number of digital phones can now be used as if theywere modemsTherefore with a data cable you can use your phoneand a laptop to connect to your usual Internet service provider(AOL Earthlink etc) while on the roadThese phones can also beused for receiving faxes as long as your laptop has a fax softwareapplication

      If you want to use your wireless phone as a modem you need toask yourself the following questions

      1 Does the phone I want to buy have data orand faxcapability

      When you are purchasing a phone make sure the phone isDataFax CapableThis will assure you that your phone willbe able to operate as a modem

      2 Does your wireless service provider offer that function

      There is usually a low monthly cost associated with the dataservice However since you will most likely be using yourplan minutes to access the Internet on your computer theonly charges you should incur would be for long distance(if not included with your plan) or additional minutes (ifyou exceed your included plan minutes) In any case youshould check with your wireless service provider prior toaccessing the Internet on your computer with your wirelessphone

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      52 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

      3 What data speed is supported on the network towhich you want to subscribe and what kind of datatransfer is it

      This is a very important question because not all types of net-works allow for the same data speeds and they donrsquot use thesame methods of transferring dataWireless carriers use eithercircuit-switched data transfer or packet-switched data transfermeaning that the network either ties up a single channel foryour data to be transmitted or it sends the data in smallpackets from one end to the other using multiple channelsThe difference is that typically packet-switched data is fasterand more reliable since the network has the ability to detectcorrupted data streams when a packet is missing and can cor-rect itself or ask your computer to fix it whereas circuit-switched data either will be working or it will notmdashthechannel will be on or off If the channel turns off in themiddle of a data transmission typically you have to start allover again

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      SummaryThe Wireless Internet is basically a subset of the wired InternetYoushould remember that accessing the Internet with your cellular phonedoes not give you to the same amounts of computer memory pro-cessing power or monitor space as your desktop computer does soyour experience will be quite a bit differentWhen you use your wire-less phone as a modem from your laptop to access the Internet youcan see the same things you do when plugged in at work or at homeit just takes a bit longermdashand is more prone to need reconnection

      Wireless phones are still basically meant to do one primarythingmdashallow you to talk to any one any time from anywhereTheaddition of data capabilities is something that is incredibly useful formany people and is adding to the overall features that you can get withyour wireless phone purchasemdashbut the ability to toss your computer isstill years awayYou can increase your productivity access informationthat is critical to you and keep in touch with e-mail and short mes-sages using your wireless phone many users become quickly addictedto this capability

      Do you need the Wireless Internet If you are the type of personwho always needs to be in touch and know what is going on with youre-mail and electronic calendar but you also need to be in two or threeplaces at once then yes you should strongly consider the addition ofthe Wireless Internet to your cellular phone service plan

      Quick ReferencesWhat Is the Wireless Internet

      Τhe Wireless Internet adds Internet access to your wirelessphone

      Use your phone to see short pieces of information likeweather news and sports

      You can access your e-mail from your phone so that you willalways be in touch

      How Does It Work

      Your wireless phone uses a Wireless Internet standard and amicro-browser to access the Web

      Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 53

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      165_cell_C04qk 111401 432 PM Page 53

      Internet pages are written in a new language (WML orWMLScript) that is viewable on wireless phones

      Internet content is sent to the phone as text without graphicsdue to slower speeds and smaller screens than the wiredInternet

      What Kind of Phone Do I Need

      Many phones are available that include a micro-browser andthe ability to access the Web

      Prices for phones with Wireless Internet Capabilities areapproximately $100 to $500

      What Services Can I Get from the Wireless Carriers

      Wireless carriers have a number of options but primarily usestandard content providers with a preset selection of sites

      Stock quotes weather movie times directions and sportscores are all examples of information that is available frommost wireless carriers who offer Wireless Internet access

      E-mail and short message service are two-way data messagingoffers from wireless carriers

      What Services Can I Get from Third Parties

      Wireless portals are expanding the number of sites you can view

      Currently Internet search engines are developing searchengines that will allow you to search the Web for informationfrom your wireless phone

      Wireless Data and Fax

      Connecting your wireless phone to your laptop can give youaccess to the Internet with the same look and feel as thewired Internet just a bit slower

      Faxing to and from your laptop using your wireless phone as amodem can be a life saver if you are stuck on the road andneed to get some work done

      Make sure your phone can act as a modem and that yourcomputer can handle dialing out over a wireless device

      54 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

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      Equipment

      Part II

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      165_cell_C05qk 111401 435 PM Page 56

      The Componentsof a WirelessPhone

      Quick References in this chapter

      The Basics

      A Beginnerrsquos Guide to Phone Features

      The Cutting Edge

      Summary

      Quick References

      57

      Chapter 5

      165_cell_C05qk 111401 435 PM Page 57

      58 Chapter 5 bull The Components of a Wireless Phone

      IntroductionChoosing the right phone for you is important For many people a wire-less phone is a constant companion and fashion accessory For others awireless phone is a functional device that they dig out when they need toplace a call Determining how you feel about your phone will make iteasier to decide which features are more or less important to you

      The main components that make a phone more or less attractiveare size standard features advanced features and accessory optionsTheprice of a phone usually is determined by these componentsThesmaller the size and weight of a phone the more expensive it tends tobeThe more advanced features (like wireless Internet access) the phonehas the more expensive it tends to beAccessory options such as higherquality batteries interchangeable faceplates hands-free kits and batterychargers donrsquot change the initial price of the phone but they do impactthe bottom-line price

      Wireless carriers tend to offer at least one less expensive basicmodel phone with their plansThat phone is usually a good qualityphone with standard features an average weight and an average batteryThe sectionldquoA Beginnerrsquos Guide to Phone Featuresrdquo will detail whatyou can expect to get from that type of phone

      Every wireless carrier will also offer a ldquohotrdquo new phone that has thelatest and greatest everythingmdashand is the most expensiveThese phonesare typically the latest innovation in size (palm size) exterior appeal(stainless steel) advanced features (MP3 players) or a combination ofthese componentsThe sectionldquoThe Cutting Edgerdquo will review todayrsquoslatest novelties

      If you want more than the basic phone but donrsquot need as much asthe hot phone there are plenty of options Knowing what the compo-nents do will help you buy the phone that works best for you and thatfits into your budget

      The BasicsThe Ericsson R289LX is one of the most popular phones todaybecause it offers many of the best features for a reasonable price Figure51 shows the Ericsson R289lX and calls attention to the various ele-ments you will find on most wireless phonesThese elements aredescribed in further detail in the following sections

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      The Components of a Wireless Phone bull Chapter 5 59

      Display Screen Screen Size If you plan to use the phone for wireless

      Internet applications then a larger multiline screen is amust Look at how many lines of text can fit on a screenand how many characters per line Also be sure to check ifyou are able to read the letters on the screen or if they arejust simply too small

      Monochromatic versus Color Displays Most wirelessphones have monochromatic (ie black and white all amberor all green) displays but there are a growing number ofphones that offer color LCD displaysWireless phones withcolor screens use more memory and are more expensive theyare the cutting edge of wireless phone display technology

      Antenna Antennas are internal fixed or extendable Extendable antennas must befully extended to give you their maximum rangeThe best kind of

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      Figure 51 The Basic Components of All Cellular PhonesIllustrated Using the Ericsson R289LX

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      60 Chapter 5 bull The Components of a Wireless Phone

      antenna depends on where you use your phone and how strong thecoverage is in that area Most of the time an internal or fixed antennaworks just fine but when you are at the edge of a wireless carrierrsquos cov-erage area you may get better quality from a phone with an extendableantenna

      Menu Selection and Scroll Keys The look and feel of the menu selection and scroll keys varies by phonemodelThe usability of these keys is very important if you plan to useyour phone for Internet surfing or for text messaging

      Scroll Keys Let you quickly surf through menus submenusand phone books

      Menu Selection Keys Let you choose the option that iscurrently displayed above the key

      Phone Menu Lets you customize your phone to make ityour ownmdashfor example the sound of the ring the volume ofthe earpiece or the key pad when you press the numbers andso onThe phone menu is where you will find all these set-tings every phone is slightly different as to how the menu islaid out and displayedThe userrsquos manual for your phone willwalk you through all the selections

      Other Keys To save on size most keypads have multiple functions Many featuresare available through the menus but shortcuts and certain basic func-tions are available only by pressing the keys in a certain order Forexample to lock your keypad you may press 0 or to speed dial anumber you may press 8 Reading the userrsquos manual that comes withthe phone will explain exactly how this works for the phone youchoose

      Keypad Letters When you use a wireless phone to sendtwo-way messages or e-mail you enter the text using yourkeypad Each number corresponds with certain letters forexample A B and C are on the 2 key In order to type a Cinto your phone you press the 2 key three times

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      The Components of a Wireless Phone bull Chapter 5 61

      wwwgetconnectedcom

      Clear Key Most phones have a key that will allow you toerase the last number or letter you entered (usually labeledCLR) Press the CLR button once to remove the last digitentered or hold it down to erase the entire entry

      Message Key Most digital phones are able to receive textmessages and will also display when you have a voice mailwaiting for youThe message key will allow you to accessthese messages for review

      PREDICTIVE TEXT ENTRY

      Many wireless phones are loaded with software that helps you typewords with fewer keystrokes Tegic (wwwtegiccom) is one com-pany that offers software called T9 (wwwt9com) which helps youuse the nine keys on your phone to type thousands of words bypressing each number key only once instead of up to three timesWhen you are typing many short messages using your phone it ismuch easier to use predictive text entry software than continuallytyping the number keys

      Battery The quality of the battery will determine the talkstandby time of yourphone Generally phones are sold with a standard battery that gives youan average talkstandby time Extra batteries can be bought as acces-sories and upgraded later so we do not recommend making thetalkstandby time of the standard battery the decisive factor in deter-mining which phone you choose to purchase (see Chapter 7ldquoAccessories for Your Wireless Phonerdquo)

      Jacks If you plan on charging your phone in the car or using a hands-freeaccessory then you want to make sure that the phone model that youpurchase will support these kinds of accessoriesA quick way to verifycompatibility is to make sure the jacks for these accessories are physi-cally available

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      62 Chapter 5 bull The Components of a Wireless Phone

      Hands-Free Jack Some phones require a special attachmentfor using a head set or a hands-free device Others accessoriesoften offer a standard plug that will work with many differenttypes of phones

      Charger Jack (or connection) Most phones will have anumber of charger types available (standard charger rapidcharger and car adaptor charger)They each have advantagesso if you want a specific charger make sure the phone supports it

      A Beginnerrsquos Guide to Phone Features No one can decide for you which features are more important thanothers However knowing what the features are can help you decide foryourself if it is something that you will never use or something youcanrsquot live without Since the type of features a phone has is directly pro-portional to the amount it may cost you reviewing the list of featureswill help you decide between the $400 phone and the $40 phoneAndwhen you are comparing similar phones the one that has the right fea-tures for you is the one you want

      Standard Features Standard features tend to vary by phone manufacturer (such asMotorola or Nokia) and model rather than by wireless service carrierA Nokia 8200 model offered by Cingular will have the same standardfeatures as a Nokia 8200 model offered by ATampT Wireless (eventhough they use different networks) How the different wireless car-riers choose to highlight and advertise those features can vary widelyThe following features are in alphabetical order and are available onmost phones currently on the market Some very basic phones maynot have all of these features

      Automatic Redial Let your phone do the work for youAwireless phone with automatic redial will continually dial acall until you get through to the number you are attemptingto reach

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      The Components of a Wireless Phone bull Chapter 5 63

      wwwgetconnectedcom

      Battery Level Indicator Canrsquot remember when youcharged your battery last This indicator is usually fixed onthe first screen so you always know how much power youhave left

      Calculator Always have a calculator handy Great for splittingthe bill at restaurants

      CalendarReminder Set up reminders for important meet-ings birthdays and such

      Call Log Tracks recently dialed received and missed callsThe number of calls stored varies by phone but is usuallybetween five and twenty

      Clock Leave your alarm clock at home Most phone clocksalso have an alarm feature

      Display Own Phone Number Great for when you firstget your phone and are updating all of your friends and familyon your new number but you just canrsquot remember it

      External VolumeRinger Control Turn the volume ofyour ringer up when you are outside turn it down when yougo out to dinner or to the movies

      Games Every manufacturer has their own games installedThese are great for occupying free moments while waiting inline for example

      Incoming Number Storage This is a quick and easy wayto add phone numbers to your phone bookWhen you get acall choose this option and add the name later

      Keypad Lock Allows you to lock the keypad so you donrsquotaccidentally make a call while your phone is in your bag orpocket Especially useful for ldquonon-fliprdquo phone designs

      Last Number Recall Did you hang up too soon Last-number recall allows you call the person right back withouthaving to find the number again

      Message Indicator Lets you know if you have a numerictext or voice message waiting

      Numeric Paging Use your cellular phone as a pager noneed to carry around two devices

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      64 Chapter 5 bull The Components of a Wireless Phone

      PersonalizedCustom Ring Tones Set your ring to what-ever makes you happyYou will always be able to tell itrsquos yourphone Or program a different ring for each of your favoritecallers so you can tell who is calling before you even findyour phone In addition to the standard tones many Web sitesalso offer downloadable rings that increase your options (forcompatible phones)

      Phone Book (size varies) Every phone has some type ofphone bookThe most basic phone books allow you to storeabout 20 phone numbers with namesThe most advancedphone books allow you to store over 100 entries with businesscard information e-mail addresses and up to four contactnumbers per entry

      Security Lock Password-protect your phone so that onlyyou can use it Most phones let you do this manually orautomatically Advanced phones let you password-protectsections of your information (like your phone book) A nicefeature to have in case you accidentally leave your phonesomewhere

      Signal Strength Indicator Like the battery indicator thisindicator is usually fixed on the first screen so you alwaysknow how good you can expect your reception to be

      Speed DialingOne-Touch Dialing This feature allowsyou to program certain keys to dial frequently called numbersKeeps the fumbling to a minimum when you are on the goor in a hurry

      Vibrate Mode Similar to the ring volume the vibrate modeis considered most polite when you are at the movies or otherplaces where discretion is advisedVibrate mode can also workbetter than ring volume in extremely loud places like con-certs Depending on the manufacturer vibrate can be a func-tion of either the phone or the battery If it is the battery youcan always upgrade later

      Volume Controls Allows you to turn up the volume forlow talkers and turn down the volume for loud talkersThemost advanced phones have a built-in function that modulatesthe volume for you

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      The Components of a Wireless Phone bull Chapter 5 65

      wwwgetconnectedcom

      Features Requiring Service All of the following features are considered standard features on mostphones but they also require your service carrier to provide the serviceThese services can be included or they can have a per-use monthlycharge depending on the wireless service plan you choose So in orderto use any of the following features you need to check your phonemodel and your service plan

      Call Forwarding Allows you to send calls to another phonenumber when your wireless phone number is unavailable(turned off out of range or busy) Depending on the primaryuse of your phone you can use this feature to redirect calls toyour office or home and make sure your callers are alwaystaken care of

      Call Waiting If you prefer to take your calls as they come inyou can use call waitingThis feature notifies you if anothercaller is trying to get through when you are already on thetelephoneThen you can put the first caller on hold whileyou take the other call switch between the two callers or endone call to take the other Or you can ignore the tones andlet the second caller be forwarded to your voicemail

      Caller ID Lets you see whorsquos calling before you answer Onmost models it also works with your phone book to provide aname if you have programmed the name into your phone book

      Emergency Calling Every network uses 911 for emergencycalls Some phones also have preprogrammed ldquohotrdquo keys thatallow one-touch dialing for personal emergenciesAccordingto the FCC as long as you are in an area that has any wirelesscoverage at all and regardless of the activation status of yourphone your 911 call will be placed

      Roaming Indicator This on-screen indicator lets you knowthat you are entering an area where you will be charged addi-tionally for your calls It is up to the wireless carrier to decideif they provide this service or not

      Three-Way Calling Need to make plans with more thanone person Three-way calling lets you conference in twoother phones so you donrsquot have to call anyone back More

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      66 Chapter 5 bull The Components of a Wireless Phone

      advanced phones have multi-party calling allowing you toconference with up to five additional phones

      Voice-Activated Functions Talk to your phone and it doeswhat you tell it toThis feature can be as limited as the abilityto dial certain numbers or it can retrieve your sports scoreupdates depending on the phone model

      Voicemail Allows people to leave you a message when yourphone is unavailable (turned off out of range or busy)Thisfeature can let you be a one-person office if you prefer not toforward your calls

      Advanced Features Requiring Service These features are available on a growing number of phones Everymanufacturer and every wireless carrier offers at least one phone thatallows you to use the following featuresThe usability and availability ofthese features gets better every year So if one of these features is inter-esting to you but not the right thing now check back next year and seehow it has improved

      Text Messaging or Short Message Service (SMS)Allows you to exchange short alphanumeric messages withother phones wireless devices or PCs If you plan to use thisfeature often make sure you get a phone with a comfortablekeypad and large enough display area Some text messagingservices are only for receiving messages so if you want to sendmessages make sure it is two-way capable

      Wireless Internet Access (WAP) Allows you to surf theWeb in a manner of speaking Sites that have created WAPinterfaces let you get the basics of what you need includingweather stocks news and scheduled updates May also allowyou to access e-mail depending on the phone model andplan Keypad ergonomics and display screen size will play abig part in how much you like this feature (See Chapter 4ldquoWireless Data and the Wireless InternetmdashDo I Need Itrdquo formore information)

      DataFax Capable Allows you to use your phone as amodem or a fax if your wireless carrier supports this service

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      The Components of a Wireless Phone bull Chapter 5 67

      Speeds are available up to 144 Kbps but they vary by wirelesscarrier (see Chapter 4ldquoWireless Data and the WirelessInternetmdashDo I Need Itrdquo for more information)

      The Cutting EdgeThese features are available on a limited basis now but they will bewidely available soon enough Most of these features exist around theidea of combining your wireless phone with your Palm or other PDA(see Chapter 13ldquoThe Future of Wireless Communicationsrdquo) so youend up with a phone Palm and Internet access in one device that goeseverywhere with you

      Business Card Exchange Allows you to use the infraredport on your phone to send or receive data from other com-patible phones or handheld devices

      Currency Converter Think of it as an advanced calculatorthat helps you travel smart If you are an international travelerthis could be a very handy feature

      Infrared This is the physical feature that allows you to do allthat data beaming back and forth Check around theperimeter of the phone for a little red plastic rectangle

      MP3 Player This type of phone is a two-for-one bargainYouonly have to carry around one device and you get all your callsand can listen to your favorite tunes in between calls

      Multicolor Display Screen Right now the colors beingoffered are basic red blue green yellow Some phones letyou switch from color to color for a monochrome viewOther phones let you highlight certain features using thecolors For example your Momrsquos number could be in redyour best friendrsquos number in green and your incoming stockupdates can be in blue As the wireless Web applicationsbecome more advanced color may become more necessary

      Picture Messaging Allows you to store and send smallimages with your text messagesThe phone model may havesome pre-entered images already loaded

      Real-Time Clock Never have to set your clock againmdashletyour phone connect to the Internet and fix itself

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      68 Chapter 5 bull The Components of a Wireless Phone

      Speaker Phone Capability Eliminates the need for ahands-free set allowing you to do other tasks while you talk

      Sync Your Phone with a Palm or PC Whether you enteryour data on the go or in the office once you sync you willhave all of the information you need in all the places you useitThis option requires additional software and may requireadditional hardware

      To Do Lists Helps you keep up with your daily tasks It alsocoordinates with your calendar

      Voice Memo Recorder Need to remember something butdonrsquot have time to enter it Use your phonersquos memo recorderand leave yourself a message for later

      Predictive Text Input Sure sending text messages surfingthe Web and using your phone as your Palm sound great buthow are you going to enter all that data One short-cut is tosync with your PCThe other is to have this feature predictivetext input Using a stored dictionary the phone ldquoguessesrdquo whatword you are typing in and lets you finish it fasterThis fea-ture also lets you insert certain words or phrases by using hotkeys you program yourself

      wwwgetconnectedcom

      68 Chapter 5 bull The Components of a Wireless Phone

      165_cell_C05qk 111401 435 PM Page 68

      SummaryThe features available on a wireless phone are one way to differentiateone phone from another If you know the difference between the fea-tures you can quickly scan the lists of features and decide if a phone isworth the price for youYou wouldnrsquot pay more for a car because itcomes with a steering wheel and you shouldnrsquot pay more because aphone offers different ring tones

      Knowing your preferences and potential uses is also important Ifyou just need a phone that wonrsquot break and wonrsquot break your walletany phone with standard features will suit your purposes If yoursquore theperson on your block that always has the latest gadgets then wirelessWeb access is a must-have for you and your eye will be wanderingtoward the PDA phones If you are looking to combine all your devicesinto one then you are definitely looking at the cutting-edge phones

      Quick ReferencesThe Basics

      The basic physical features of a phone are the same frommodel to model

      The way different models package these features varies greatly(see Chapter 6ldquoGuide to Cellular Phonesrdquo)

      Certain physical features like display screen can cause thephone to be more expensive if the screen is especially large ormulticolor

      A Beginnerrsquos Guide to Phone Features

      Most phones have these features in some capacity

      Standard features vary from manufacturer to manufacturerrather than by wireless carrier

      Standard features include automatic redial phone book bat-tery level indicator and more

      In order to get these common features not only do you needa compatible phone but you also need a wireless plan thatsupports the service you are looking for

      The Components of a Wireless Phone bull Chapter 5 69

      wwwgetconnectedcom

      165_cell_C05qk 111401 435 PM Page 69

      70 Chapter 5 bull The Components of a Wireless Phone

      The wireless plan may charge additional fees for these service-based features

      Other features include call waiting voice mail and three-waycalling

      These features also require service support from your wirelesscarrier but they are available only in certain phone models

      The wireless plan may charge additional fees for these service-based features

      These features are improving all of the time

      Service-based features also include text messaging andWireless Internet

      The Cutting Edge

      These features are the latest technology advances for phones

      Be prepared to pay more for these features

      Look here if you are trying to combine multiple devices (egyour phone and your PDA) into one

      These features include MP3 player sync with your PC andspeaker phone

      wwwgetconnectedcom

      165_cell_C05qk 111401 435 PM Page 70

      Guide to WirelessPhones

      Quick References in this chapter

      Size and Weight

      Networks Available

      Case Design

      Color

      Cost

      Talk Time and Standby Time

      Popular Wireless Phones

      Summary

      Quick References

      71

      Chapter 6

      165_cell_C06qk 111401 437 PM Page 71

      72 Chapter 6 bull Guide to Wireless Phones

      IntroductionYou have several options when selecting a phone that fits your pricerange and with enough features to suit your lifestyle there are manydiverse styles of phonesThe form color and size of the phone youcarry can serve as a reflection of your character and speak volumes tothose around you as to what type of person you are

      As current general rules dictate the most popular phones areextremely small thin or lightweightThese days it seems that just asone manufacturer creates the smallest lightest or thinnest phone thereis another company developing a phone that claims to be even better

      In addition to phones varying in size and weight many phones letyou change the appearance of the phone by letting you change thefaceplateThe ability to make such transformations makes it feel as ifyou have an entirely different phone by spending only a small amount

      With so many options the decision as to which style of phone isright for you is a difficult one to make In this chapter we explore thevariety of options that are available hopefully making the choice clearerfor you

      Size and WeightFor the past couple of years phones have become smaller and smallerto the point where it has become almost miraculous that even smallerphones are being produced In the 1980s wireless phones ranged in sizefrom 8 to 12 inches However as with all technology engineers devel-oped methods of creating even smaller phones to the point we are attoday where we can tuck our phones away in a shirt or pants pocketand forget about it

      Large PhonesSurprisingly enough any phone that is more than five inches in length isconsidered largeAdditionally these phones are usually the heaviestphones on the market with most weighing more than six ounces Largersized phones may not necessarily be heavier than smaller phones how-ever since several manufacturers are creating new phones that are longbut extremely thin and light If size or weight is a strong concern for youa small- or medium-sized lightweight phone which offers similar featuresin a much more manageable size may be a better option for you

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 72

      Guide to Wireless Phones bull Chapter 6 73

      Some of the phones that are classified as large often are used inpromotions as free phones but others like the Kyocera (shown inFigure 64) are the most advanced phones on the market today and canbe as expensive as $500 Figures 61 through 64 depict the most pop-ular types of todayrsquos large phones

      Figure 61 Motorola i700 86 oz 52 inches

      Figure 62 Ericsson R289LX61 oz 51 inches

      Figure 63 Nokia 5165 60 oz 52 inches

      Figure 64 Kyocera QCP 603574 oz 56 inches

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 73

      74 Chapter 6 bull Guide to Wireless Phones

      Medium-Sized PhonesA phone that is four to five inches long and three to five ounces inweight qualifies as medium-sizedThese phones are typically in themiddle price range and have many of the latest features Some exceptionsare phones that include the latest and greatest features like the ability toload and play MP3 music Figures 65 through 68 are indicative of themedium-sized phones that are most common with the general public

      wwwgetconnectedcom

      Figure 65 Nokia 3360 48 oz 45 inches

      Figure 66 Samsung N200 47 oz 43 inches

      Figure 67 Touchpoint 210046 oz 48 inches

      Figure 68 Samsung UproarMP3 Phone 42 oz 42 inches

      165_cell_C06qk 111401 437 PM Page 74

      Guide to Wireless Phones bull Chapter 6 75

      Small or Compact PhonesAny phone shorter than four inches is considered to be small or com-pact In addition to being the smallest sized phones on the market theyare usually the lightestYou will find many of the cutting edge featureson these phones including color screens and the ability to load picturesthat can pop up on the screen when certain people call you Figures 69through 611 illustrate some of the more popular compact phones avail-able today

      wwwgetconnectedcom

      Figure 69 Nokia 8260 34 oz 40 inches

      Figure 610 Touchpoint 110042 oz 34 inches

      Figure 611 Touchpoint 5200 37 oz 34 inches

      165_cell_C06qk 111401 437 PM Page 75

      76 Chapter 6 bull Guide to Wireless Phones

      Networks AvailableMost of the phones available today are digital phones but if theyoperate only on a single digital frequency and not on the more ubiqui-tous analog network you may end up with a phone that works only invery limited areas Phones on the market today fall into three cate-gories

      Single Mode Dual Mode

      Tri-Mode

      For more information regarding analog and digital technologies seeChapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo

      Single Mode Some of the newest digital phones being introduced support only asingle digital network because the manufacturer wanted to get it tomarket quickly to make sure they got the newest coolest phone on theshelf firstAll manufacturers produce single mode phones But theproblem may be that itrsquos cool when it works downtown but if you tryto use it when driving to your house in the suburbs you may be out ofluck Before purchasing a phone remember to check the phonersquos speci-fications or ask a customer service representative to explain the phonersquosmode to make sure it will work everywhere you need it to work

      Dual ModeMany digital phones are dual mode that is they work on two net-worksmdashdigital and analog Some of the phones that are available as dualmode actually work on three networksmdashfor example the 800 MHzanalog network the 800 MHz digital network and the 1900 MHz dig-ital networkThese phones will allow you the most use because theyare most likely to find an available network wherever you are

      Tri-Mode A small number of phones available today are called tri-modeThismeans that they work on three frequencies 800 MHz analog 1900MHz US digital and another international digital frequencyTri-mode

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 76

      Guide to Wireless Phones bull Chapter 6 77

      phones are the ones that will work overseas in many countries aroundthe world

      Case DesignIn addition to varying dramatically in dimension and weight wirelessphones also differ greatly in their overall body styleAll phones fall intoone of two categories

      Traditional

      Flip

      Traditional Style Roughly 75 percent of wireless phones fall under the traditional designcategory incorporating a one-piece design with keypad and screen inplain view and accessible at all times Nokia originally popularized thetraditional body style and has incorporated this design into most of thephones it sellsThe traditional-style phones vary dramatically in size inweight Figures 612 through 614 are good examples of the mostcommon traditional style

      wwwgetconnectedcom

      Figure 612 The Nokia 5165 Figure 613 The Motorola i2000

      165_cell_C06qk 111401 437 PM Page 77

      78 Chapter 6 bull Guide to Wireless Phones

      Flip StyleFlip style phones feature a cover that either partially or completelyencloses the phone in the closed positionThe flip feature can serveas an answer or end call function and protects the keypad andor dis-play screen depending on the size of the flip Almost all flip phonescan be classified as compact or small in terms of their size andweight Some of the most common flip phones can be seen inFigures 615 through 617

      ColorBermuda blue gecko green red pepper brushed aluminum With somany options available it is hard to decide which color will suit youbestA phone that looks really fashionable when you purchase it maylose its appeal as the months pass One consolation is that there are sev-eral phones available (ie Nokia 3360 Nokia 8290 and Kyocera QCP-2035) that allow you to change the faceplate of the phone virtuallygiving you a brand new phone for just a fraction of the price (SeeChapter 7ldquoAccessories for your Wireless Phonerdquo for more informationon faceplates)

      wwwgetconnectedcom

      Figure 614 The Ericsson R289LX

      165_cell_C06qk 111401 437 PM Page 78

      Guide to Wireless Phones bull Chapter 6 79

      wwwgetconnectedcom

      Figure 617 The Samsung N200

      Figure 615 The Motorolai1000

      Figure 616 The Touchpoint1100

      165_cell_C06qk 111401 437 PM Page 79

      80 Chapter 6 bull Guide to Wireless Phones

      CostPhone prices range from free to $600 with most of the phones aver-aging between $100 and $200The prices that you see are the retailprices which include the requirement to sign up for a service planwhen buying the phone If you are looking to buy a phone without aservice plan the prices tend to be higher

      In fact there are few places where you can buy a phone withoutthe service plan attached today Phones that cost $200 with a servicecontract typically carry a list price of $500 if you would like to pur-chase the phone without a designated service plan Cellular serviceproviders pay a rebate to retailers in exchange for a service contract andretailers pass on the cost savings to customersmdashas long as the servicecontract remains in the deal

      You pay a premium for tiny lightweight models whether they are dig-ital or analogWireless phones that sell for under $100 are on the budgetplanThese phones are typically larger and heavier with minimal featuresalthough they generally perform just as well as phones that are moreexpensive Mid-priced phones in the $100 to $250 range are smaller andlighter with extended-life batteries alphanumeric text messaging direc-tory features and more High-end phones sell for $400 and up and offerthe latest features the smallest designs and the most attractive styling

      Talk Time and Standby TimeDepending on how often you plan to use your phone talk time andstandby time amounts are something that you should definitely considerwhen selecting a wireless phone If you are traveling across the UnitedStates do you want your phone to run out of power when you reachMissouri Of course not However if you plan on using your phoneonly for short conversations and have the ability to recharge the phoneevery evening then talk time and standby time will not be as big of aconcern for youTalk time is the actual amount of time spent on con-versation and standby is the time a phone is on and ready to receive acall Digital phones are more efficient and have longer talk and standbytimes than analog phonesA battery that offers 110 minutes talktime50 hours standby time in analog mode might deliver more thanthree hours talk time or eight days standby when used with a digitalphone If the battery runs out it simply turns off the wireless phoneuntil you recharge it or you are able to replace the battery with a fully

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 80

      Guide to Wireless Phones bull Chapter 6 81

      charged oneA longer talk time could save you a lot of time and frus-tration but if you do not talk on your phone a lot it could be unneces-sary Batteries generally have a range from 60 to 600 minutes for talktime Standby time ranges from 2 to 484 hours

      Another thing to remember when you look at the talk time andstandby time for a battery or phonemdashvery seldom do you use only talktime or only standby time you typically use a combination of the twoJust as your carrsquos mileage is better on the highway your phonersquos batterylasts longer while you are not talking (standby) But always beware justlike your carldquoyour mileage may varyrdquo from what the manufacturerstates in the specifications

      Popular Wireless PhonesThis section will allow you to browse through the specifics for manyphones on the market (in alphabetical order) so you can compare themside-by-sideWersquove taken some of the more popular wireless phones avail-able today and provided you with the following details for each phone

      Service Provider Price Weight Height Mode Internet Ready

      Text Messaging Capabilities

      Remember however that manufacturers are always creating newphones and that the phones and prices displayed in this section are thecurrent offerings New models may be released to the general publicand prices for consumers are subject to change

      NOTE

      This section shows some of the phones available from a few wire-less carriers so you can see the wide variety of phones and pricesout there today For a complete list of currently available phonescheck wwwgetconnectedcom because the phone models andprices change often

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 81

      82 Chapter 6 bull Guide to Wireless Phones

      The Ericsson R289LX

      Service ProviderATampT Price $9999 Weight 6 ounces Height 63 inches ModeTri-mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 82

      Guide to Wireless Phones bull Chapter 6 83

      The Kyocera QCP-2035

      Service Provider Sprint PCS Price $9999 Weight 44 ounces Height 51 inches ModeTri-mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 83

      84 Chapter 6 bull Guide to Wireless Phones

      The Kyocera QCP-6035

      Service Provider Sprint PCS Price $39999 Weight 74 ounces Height 56 inches ModeTri-mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 84

      Guide to Wireless Phones bull Chapter 6 85

      The Mitsubishi T250

      Service ProviderATampT Price $9999 Weight 7 ounces Height 56 inches ModeTri-Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 85

      86 Chapter 6 bull Guide to Wireless Phones

      The Motorola i1000plus

      Service Provider Nextel Price $14999 Weight 54 ounces Height 45 inches Mode Single Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 86

      Guide to Wireless Phones bull Chapter 6 87

      The Motorola i2000

      Service Provider Nextel Price $19999 Weight 79 ounces Height 50 inches ModeTri-mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 87

      88 Chapter 6 bull Guide to Wireless Phones

      The Motorola i550plus

      Service Provider Nextel Price $7999 Weight 9 ounces Height 52 inches Mode Single Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 88

      Guide to Wireless Phones bull Chapter 6 89

      The Motorola i700plus

      Service Provider Nextel Price $9999 Weight 86 ounces Height 52 inches Mode Single Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 89

      90 Chapter 6 bull Guide to Wireless Phones

      The Motorola V2397

      Service ProviderATampT Price $4999 Weight 38 ounces Height 51 inches ModeTri-mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 90

      Guide to Wireless Phones bull Chapter 6 91

      The Nokia 3360

      Service ProviderATampT Price $12999 Weight 48 ounces Height 45 inches ModeTri-mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 91

      92 Chapter 6 bull Guide to Wireless Phones

      The Nokia 5165

      Service ProviderATampT Price $7999 Weight 6 ounces Height 52 inches ModeTri-Mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 92

      Guide to Wireless Phones bull Chapter 6 93

      The Nokia 6160

      Service ProviderATampT Price $12999 Weight 6 ounces Height 52 inches ModeTri-mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 93

      94 Chapter 6 bull Guide to Wireless Phones

      The Nokia 8260

      Service ProviderATampT Price $19999 Weight 34 ounces Height 41 inches ModeTri-mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 94

      Guide to Wireless Phones bull Chapter 6 95

      The Panasonic Allure

      Service ProviderATampT Price $14999 Weight 27 ounces Height 46 inches ModeTri-Mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 95

      96 Chapter 6 bull Guide to Wireless Phones

      The Panasonic Versio

      Service ProviderATampT Price $12999 Weight 31 ounces Height 46 inches ModeTri-mode Internet Ready No

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 96

      Guide to Wireless Phones bull Chapter 6 97

      The Samsung N200

      Service Provider Sprint PCS Price $17999 Weight 47 ounces Height 43 inches Mode Dual Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 97

      98 Chapter 6 bull Guide to Wireless Phones

      The Samsung Uproar MP3

      Service Provider Sprint PCS Price $19999 Weight 42 ounces Height 42 inches Mode Dual Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 98

      Guide to Wireless Phones bull Chapter 6 99

      The Sanyo SCP-5000

      Service Provider Sprint PCS Price $49999 Weight 36 ounces Height 37 inches Mode Dual Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 99

      100 Chapter 6 bull Guide to Wireless Phones

      The Sanyo SCP-6000

      Service Provider Sprint PCS Price $29999 Weight 23 ounces Height 50 inches Mode Single Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 100

      Guide to Wireless Phones bull Chapter 6 101

      The Sprint Touchpoint 1100

      Service Provider Sprint PCS Price $12999 Weight 42 ounces Height 34 inches Mode Single Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 101

      102 Chapter 6 bull Guide to Wireless Phones

      The Sprint Touchpoint 2100

      Service Provider Sprint PCS Price $12999 Weight 46 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 102

      Guide to Wireless Phones bull Chapter 6 103

      Sprint Touchpoint 2200

      Service Provider Sprint PCS Price $14999 Weight 45 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 103

      104 Chapter 6 bull Guide to Wireless Phones

      The Sprint Touchpoint 5200

      Service Provider Sprint PCS Price $19999 Weight 37 ounces Height 34 inches Mode Dual Mode Internet ReadyYes

      Text Messaging CapabilitiesYes

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 104

      Guide to Wireless Phones bull Chapter 6 105

      wwwgetconnectedcom

      SummaryThere are many things to evaluate when deciding on the wirelessphone for youThe height weight features and price are just some ofthe things to consider when making your decision

      Quick ReferencesSize and Weight

      For the past several years phones have become smaller andsmaller

      Large phones are five or more inches in length and usuallyweigh more than six ounces

      Medium phones are four to five inches in length and weighthree to five ounces

      Small or compact phones are less that four inches long andusually weigh less than four ounces

      Networks Available Most of the phones available today are digital phones but if

      they operate on only a single digital frequency and not on themore ubiquitous analog network you may end up with aphone that works only in very limited areas Phones on themarket today fall into three categories

      Single mode Dual mode Tri-Mode

      Case Design In addition to varying dramatically in dimension and weight

      wireless phones also differ greatly in their overall body styleAll phones fall into one of two categories traditional or flip

      Color Phones come in many different colors

      If you want to be able to change the color of your phonepurchase one that allows you to change the faceplate

      165_cell_C06qk 111401 437 PM Page 105

      Cost

      Phone prices range from free to $600 with most of thephones averaging from $100 to $200

      Most wireless phones must be purchased with a service planto get the retail pricing buying a phone without a plan cancause the price to skyrocket

      Talk Time and Standby Time

      Talk time is the actual amount of time spent talking on yourphone it ranges from two to eight hours depending on thephone

      Standby is the actual amount of time can be phone on andready to receive calls it ranges from 50 to 300 hoursdepending on the phone

      Popular Wireless Phones

      Compare phones by service provider price weight heightmode Internet capability and text messaging capability

      106 Chapter 6 bull Guide to Wireless Phones

      wwwgetconnectedcom

      165_cell_C06qk 111401 437 PM Page 106

      Accessories forYour WirelessPhone

      Quick References in this chapter

      Hands-Free Kits

      Cases and Belt Clips

      Chargers

      Batteries

      Faceplates

      Summary

      Quick References

      107

      Chapter 7

      165_cell_C07qk 111201 211 PM Page 107

      108 Chapter 7 bull Accessories for Your Wireless Phone

      IntroductionWhen you are deciding on the wireless phone you want to buy youmay want to consider what kind of accessories you will needDepending on how you use your phone certain accessories like ahands-free kit or a cigarette lighter adapter could come in quite handyIf you are a fashion conscious individual you may want to buy a colorfulfaceplate or a light-up antennaWe especially recommend using a hands-free kit in the car because talking on the phone while driving can proveto be quite dangerous and has even been outlawed in certain cities

      The accessories shown here are just a small number of the totalaccessories availableWe have broken them down into categories so youcan get an idea of the types of accessories you may want to add to yourphone purchaseThe prices vary based on the model of phone and themanufacturer of the accessory Once you choose your phone howevermake sure that the accessories you want are available for it before youactually make the purchase

      Hands-Free KitsGiven recent national legislation outlawing operation of a wirelessphone while driving hands-free kits quickly have become the mostpopular type of accessory Simple hands-free kits include an earpiece

      wwwgetconnectedcom

      Figure 71 The Nokia Hands-Free Kit

      165_cell_C07qk 111201 211 PM Page 108

      Accessories for Your Wireless Phone bull Chapter 7 109

      and microphone allowing you to talk on your phone without usingyour hands Kits start at $20 and come in a variety of styles Simplehands-free kits come in a variety of styles so it is important to check allyour options before purchasing Many phones also come with a hands-free earpiecemicrophone so check to make sure you do not buy one ifyou donrsquot need to Figures 71 and 72 show two the more popularhands-free kits and car kits available today

      Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor a speakerthat is mounted near the dash a cradle that holds the phone and ajunction box where all cords connect Prices range from $180 to$300 for these more sophisticated kits depending on the phone andfeatures

      Cases and Belt Clips Cases protect a phone from dust and moisture while still allowing youto operate the phone Dust and moisture can seep into your phone andpossibly ruin its inner circuitry Cases are especially helpful if you knowthat you will be submitting your phone to regular abuse because theyabsorb some of the shock or cover the screen to prevent it fromcracking if dropped Some cases cover the entire phone others simplyprotect the screen or keypad Holsters are another kind of case that cliponto your belt Simply slide your phone in and out while the holsterremains fastened securely to your belt clipThese cases usually cost $10to $20 on average

      wwwgetconnectedcom

      Figure 72 The Samsung Car Hands-Free Kit

      165_cell_C07qk 111201 211 PM Page 109

      110 Chapter 7 bull Accessories for Your Wireless Phone

      Belt clips provide easy access to your phone when receiving a callMost belt clips also offer swivel features that allow you to access yourphone more easily Holsters also cost between $10 and $20 Figures 73through 75 show different types of carrying cases the more commontypes of belt holsters can be seen in Figures 76 and 77

      wwwgetconnectedcom

      Figure 73 The Nokia Full-Phone Case

      Figure 74 The Samsung Full-Phone Case

      Figure 75 The Nokia Semi-Phone Case

      165_cell_C07qk 111201 211 PM Page 110

      Accessories for Your Wireless Phone bull Chapter 7 111

      Chargers Phones are usually sold with standard AC battery chargers that you canplug into the wall in your home or office Rapid travel chargers cancut charging times in half Charging times vary based on the type ofphone and batteryA typical rapid battery charger can charge alithium-ion (Li-Ion) battery used with a digital phone in two hourscompared to four hours with a standard charger Rapid chargers forthe car plug into the cigarette lighter adapter and can often provide a

      wwwgetconnectedcom

      Figure 76 A Nokia Belt Clip

      Figure 77 A Samsung Belt Clip

      165_cell_C07qk 111201 211 PM Page 111

      112 Chapter 7 bull Accessories for Your Wireless Phone

      full charge in two hours Phones can often charge and be used forconversation simultaneously although the charging time lengthenswhen the phone is in useThe price range for standard rapid andvehicle chargers is between $15 and $30 Different types of chargerscan be seen in Figures 78 through 710

      wwwgetconnectedcom

      Figure 78 A Nokia Car Charger

      Figure 79 A Nokia AC Battery Charger

      Figure 710 A Nokia Desktop Charger

      165_cell_C07qk 111201 211 PM Page 112

      Accessories for Your Wireless Phone bull Chapter 7 113

      Batteries All wireless phone batteries are rechargeableA rechargeable battery canaccept 200 to 400 recharges before it needs to be replaced Having aspare charged battery ensures that you will always be able to make andreceive callsAccessory batteries range from about $25 for a standard-life battery to $80 for an extended-life lithium-ion battery Batterycapacity is measured in talk time or standby time Digital phones con-sume less power than analog phones because the digital phones havethe ability to use the power they require more economically Extendedlithium-ion batteries offer the best performance usually allowing fivehours talk time or one to two weeks standby in digital mode

      The following is a breakdown of the three standard wireless phonebatteries nickel cadmium (NiCad) nickel metal hydride (NiMH) andlithium-ion (Li-Ion)

      NiCad This is an older technology and has some technicalproblems Memory effect also known as ledges can reducethe capacity of the battery if it is charged repeatedly withoutbeing fully discharged In addition the battery must be dis-posed of properly because it is an environmental hazard

      NiMH A newer technology that does not suffer frommemory effects like the NiCad battery It also holds a chargelonger then the NiCad

      Li-Ion A long lasting and light battery that does not sufferfrom memory effects It is however more expensive than theother battery types

      Faceplates If yoursquore the type of person who likes to change looks at a momentrsquosnotice then a phone with the ability to change faceplates is the choicefor you Faceplates allow you to feel like you have a new phonewithout having to shell out the cashThere are many different colorsand designs for many models of phones If you want to be blue one dayand have tiger stripes the next you can with certain phones Look tosee if the phone you are interested in has changeable faceplates to besure you can customize your look Faceplates usually cost under $20and come in a variety of colors and textures

      wwwgetconnectedcom

      165_cell_C07qk 111201 211 PM Page 113

      SummaryJust as there are many wireless phones from which to choose there areeven more phone accessories to consider buyingThe basic categories ofaccessories will help you determine if you need or want accessoriesSometimes the accessories you want are necessities like a car charger ifyou use your phone while on the road Other times accessories can bejust for fun like a faceplate that has your favorite college logo on itAndwireless phone accessories make great gifts tooYou will get a standardcharger and a battery with your phone although you may get more like ahands-free earpiece If you want added convenience or added personaliza-tion for your phone then add some accessories when you buy your phone

      Quick ReferencesHands-Free Kits

      Simple hands-free kits include an earpiece and microphoneallowing you to talk on your phone without using yourhandsThese kits start at $20 and come in a variety of styles

      Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor aspeaker that is mounted near the dash a cradle that holds thephone and a junction box where all cords connect Prices rangefrom $180 to $300 depending on the phone and features

      Cases and Belt Clips

      Cases protect a phone from dust and moisture while allowingyou to operate the phone

      Belt clips provide easy access to your phone when receiving acall

      Prices for cases and belt clips range from $10 to $20

      Chargers

      Phones are usually sold with standard AC battery chargers

      Car chargers are available if you spend time on the road

      Rapid travel chargers can cut charge time in half

      Charging times vary based on the type of phone and battery

      114 Chapter 7 bull Accessories for Your Wireless Phone

      wwwgetconnectedcom

      165_cell_C07qk 111201 211 PM Page 114

      Batteries

      All wireless phone batteries are rechargeable

      A rechargeable battery can accept 200 to 400 recharges beforeit needs to be replaced

      Batteries range from about $25 for a standard-life battery to$80 for an extended-life lithium-ion battery

      Faceplates

      Faceplates allow you to feel like you have a new phonewithout having to shell out the cash

      Faceplates are usually under $20 and come in a variety ofcolors designs and textures

      Accessories for Your Wireless Phone bull Chapter 7 115

      wwwgetconnectedcom

      165_cell_C07qk 111201 211 PM Page 115

      165_cell_C07qk 111201 211 PM Page 116

      Service Plans and Rates

      Part III

      165_cell_C08qk 111401 441 PM Page 117

      165_cell_C08qk 111401 441 PM Page 118

      UnderstandingService Plans

      Quick References in this chapter

      Understanding Basic Plan Structures

      Breaking Down Wireless Plans and Fees

      The Prepaid Option

      Summary

      Quick References

      119

      Chapter 8

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      120 Chapter 8 bull Understanding Service Plans

      IntroductionChoosing your wireless phone is only one part of the puzzlemdashtheother piece is the wireless service or rate plan Shopping for a wirelessplan can be an extremely overwhelming experience especially if it isyour first timeThere are so many plans to choose from so manydetails so many ldquogreat offersrdquo to take advantage of Understanding howplans are structured how they are priced and how your usage patternsfit into these plans should help you find the best plan for you

      Service plans have gone through some major changes over theyears Originally you would buy a rate plan which would charge youfor simple network access and for every minute you used to talk onyour wireless phoneYou would be charged extra for long distance callsand if you wanted to use your phone while driving across the countryforget it You could use your phone when you were far away fromhome but you needed to carry a huge book with you full of 800 num-bers to call based on where you were and on whose network youwould come up onmdashand then you would be charged incredible ratesper minute to make a callThat was early roamingmdashthankfully it is awhole lot easier now and a whole lot less expensive

      As wireless carriers are merging and forming more national net-works the nature of plan structures are also changing and becomingmore affordableThis affordability can be customized depending onhow you use your phone as many service providers now offer differentflavors of wireless rate plans

      All-inclusive plans which offer one rate for all calls made orreceived on that specific wireless carrierrsquos network

      All-inclusive plans which offer one rate for all calls made orreceived on any wireless carrierrsquos network

      Regional and local rate plans with agrave la carte selections forlocal calling minutes

      Long distance calling Middle of the day calling Weekend calling

      International calling

      wwwgetconnectedcom

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      Understanding Service Plans bull Chapter 8 121

      Basically there is something for everyone which is why you needto understand what this all means and how you will use your phone inorder to select the plan that is perfect for you

      Understanding Basic Plan StructuresAfter years of changing plan structures around wireless service providersseem to have agreed for the time being that offering three types of plansmakes the most senseThe three general types of plans are

      Local plans Regional plans

      National plans available with or without roaming charges

      Choosing the right type is key to getting the most for yourmoneyAlthough a local plan may offer you the most minutes perdollar it may not be the best plan for you if you travel frequentlyChoosing the best service plan for you will require you to understandwireless plans as well as to understand how when and where you planto use your phone Refer to Table 81 for a quick comparison of thedifferent types of plans

      Local PlansThe service area (see Chapter 9 ldquoWireless Carriers and Service Areasrdquofor more information) for a local plan is usually your metropolitanarea and immediate surrounding areas For example a user with alocal plan in the Boston area would likely be able to make and receivecalls from inside the Boston metropolitan area and some of the sur-rounding areas (some may include areas in Rhode Island NewHampshire and Connecticut) without being charged extra feesWhenusing your phone outside of your service area you will be charged aroaming fee Some wireless providers will charge you a regionalroaming fee and a higher national fee depending on where you areYou should make sure you check out both the service area androaming rates of the plans you are considering Additionally if you aremaking calls to places outside of your calling area you will be chargeda long distance fee

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      122 Chapter 8 bull Understanding Service Plans

      wwwgetconnectedcom

      Table 81 A Side-by-Side Look at Types of Wireless Phone Plans

      Local Regional National National NextelPlans Plans Plansmdash Plansmdash VoiceStream

      No Fees With Fees

      Coverage Your metropolitan Greater coverage All of Anywhere on Anywhere onarea and some than local plansmdash the US the wireless their networksurrounding usually include carrierrsquos (most major areas most of the network metropolitan

      surrounding (most major areas)states (ie metropolitanNortheast and coverage may surroundinginclude all states areas)from Maine down to DC)

      Roaming Per-minute Per-minute No roaming Per-minute Your phoneCharges roaming fees fees charged feesmdashyour roaming fees will not work

      for any minutes for any included for calls made if you are offused outside of minutes used monthly anywhere that the networkyour local outside of minutes is not on thearea your region can be used wireless carrierrsquos

      anywhere network if you you can can get a signal get service your phone will

      work on

      Long Per-minute fees Free long Free long Free long Depends onDistance for any long distance for distance for distance if the the planmdash

      distance call no calls made from calls made call is made some plansmatter where you within your from from the include freeplace the call coverage area anywhere network long distance(some wireless but will have per-minute and some docarriers are now per-minute fees fees for calls notoffering pro- for calls made made off themotions for free from outside networklong distance your coveragefor calls made areafrom within your coverage area)

      Who If you plan to If you travel These are the Good value if Nextel appeals Should use your phone mostly regionally most expen- you plan to to businessUse for local calling and plan to sive plans use your phone users becauseIt primarily around use your phone when looking mostly in major of their Direct

      town these are when you travel at the price metropolitan Connectgreat plans and these are appro- per included and surround- Minutes include the most priate for you minute but ing areas which allowsminutes per dollar per minute they if you plan you to use

      are more to use your your phone asexpensive than phone all over a walkie-talkielocal plans but the country on which is veryit may be a consistent inexpensiveworth it basis this will per-minute

      end up being VoiceStream your best has great option plans with

      any-time min-utes for theirnetwork

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      Understanding Service Plans bull Chapter 8 123

      wwwgetconnectedcom

      REALLY LOCAL WIRELESS

      Cricket Communications is a unique wireless provider as they pro-vide only local service (currently in some areas of AZ AR CO GAID KS NM NC OK PA TN UT and WA) For around $30 Cricketgives you unlimited local calling Long distance charges are addi-tional per-minute fees Other wireless carriers are starting to offerservices similar to Cricketrsquos such as NorthCoast PCS in Clevelandso this idea is catching on and may make sense if you use yourphone only in your local area Another use for these types of wire-less services are for use as a second phone line in your homeinstead of adding another home phone number

      Regional PlansRegional plans are the next level of service plansThey will be slightlymore expensive per minute than a local plan but it may be wellworth it for youThe service areas for these plans include most ofyour region for example most of the Northeastern states orSoutheastern states If you travel and plan to use your phone in thestates surrounding yours these plans are probably appropriate for youYou will not be charged any roaming fees within your service areaand you will not be charged long distance fees for making long dis-tance calls from within your service areaYou will be charged bothroaming and long distance fees (when applicable) for calls made fromoutside of your service area

      National Plans without Roaming ChargesNational plans (such as ATampTrsquos Digital One Rate plans CingularrsquosNation rate plans or Verizonrsquos SingleRate plans) are examples of rateplans with no additional roaming charge anywhere you make or receivecallsThese plans allow you to use your phone anywhere to call any-where without being charged roaming or long distance fees Eventhough these plans are the most expensive plans per minute they maybe well worth your money if you travel extensively or make a consider-able number of long distance calls per month

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      124 Chapter 8 bull Understanding Service Plans

      National Plans with Roaming ChargesSome wireless carriers offer national plans with no roaming charges orlong distance fees when you are anywhere in the United States on theirnetwork (for example Sprint PCS)This is different from the othernational rate plans in that if you go outside of that wireless carrierrsquos net-work into another network where you can make calls you will becharged roaming feesThis means that if you plan to use your phonemostly in metropolitan areas where the wireless carrierrsquos network isestablished you will not be charged any additional fees If you plan touse your phone outside of their coverage areas you will be chargedroaming feesThese national plans can be an excellent value if you willbe traveling across the country on the wireless carrierrsquos network Just besure to check the coverage for the cities to which you plan on traveling

      NEXTEL AND VOICESTREAM NATIONAL PLANS

      Nextel and VoiceStream are a little bit different as well They likeSprint have built their network in most major metropolitan areasTheir current phones do not have the ability to work on an analognetwork or other digital technology so if you go off of their net-work you cannot make or receive calls

      Breaking Down Wireless Plans and FeesEvery wireless plan has some basics associated with it that you shouldunderstand Each plan has a monthly fee a number of included min-utes and additional fees when you use your phone above what isincluded in your monthly plan For example a typical wireless phoneplan (with local coverage) has a monthly fee of about $30 to $40 andmay include 400 local minutesYou would be charged additional fees(say $025 per minute) if you use more than your allotted monthlyminutes if you make any long distance calls (another $025 perminute) or if you make any calls from outside of your coverage area(roaming fees of maybe $060 per minute) So that $30 to $40 plan canend up costing you a great deal more if you donrsquot understand your planand what it includes (see Table 82)

      wwwgetconnectedcom

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      Understanding Service Plans bull Chapter 8 125

      wwwgetconnectedcom

      Table 82 A Generic Monthly Bill for Wireless Service

      ABC Wireless Company

      123 Main StWireless City USA 12345 Questions Call us at 800-555-1122

      BILL DATE 8212001PERIOD 072101 thru 082001ACCOUNT 22222222PHONE 123-456-7899

      DETAIL OF ACCOUNT SUMMARY

      PAYMENTS723 5499Total Payments 5499cr

      DETAIL OF CURRENT CHARGES

      PlanmdashRegional Plan $4999Monthly Fee $4999450 minutesPeak $035 Off-peak $035

      Monthly Service ChargesMonthly Service - 072101 thru 082001 4999

      Total Monthly Service Charges 4999

      HOME USAGE CHARGESMinutes Rate

      Included in Plan - Peak 193 (x) 000 000Included in Plan - Off-Peak 257 (x) 000 000Billed Peak 4 (x) 035 140Billed Off-peak 4 (x) 035 140Total Air Charges 458 280Directory Assistance Charges 129Total Home Usage Charges 409

      ROAMING CHARGES (calls placed outside the home service area)Roaming Usage Charges 504Roaming Surcharges 420Total Roaming Charges 924

      OTHER CHARGES AND CREDITS

      Federal Universal Service 046Total Other Charges and Credits 046

      TAXESFederal 237State 395Total Taxes 632

      TOTAL CURRENT CHARGES 7010

      Previous pay-ments on youraccount

      A summary ofyour currentplan

      Your basicmonthly fee

      A breakdown ofthe minutes thatyou used If youused more min-utes than areincluded in yourplan you willsee that here

      Roaming feesmdashyou will oftenbe charged perminute in addi-tion to anoverall sur-charge forroaming

      Federal charges

      Taxes

      Grand Total

      165_cell_C08qk 111401 441 PM Page 125

      126 Chapter 8 bull Understanding Service Plans

      wwwgetconnectedcom

      Here are the things to look at when selecting your rate plan

      Included Minutes Every plan has a number of minutes thatyou are allotted per month Usually the greater the number ofminutes included the greater the monthly fee Some plansbreak their included minutes down further to let you knowwhen you can use them (ie anytime versus off-peak orweekend minutes) Make sure you understand how these timeperiods are broken down

      Monthly Fee This is the basic cost for one month of service Additional Per Minute Fee You will be charged a per-

      minute fee after you have used all of your included minutesThese fees can be as much as $045 a minute so they can addup quickly Some service providers have ways you can checkto see how many minutes you have remaining on youraccount for the month but others do not

      Roaming Fees These depend on the coverage of the planyou choose but you will be charged for using your phoneoutside of your service areaYou will be charged a per-minutefee and possibly a monthly roamer fee (usually around $3)when you use your phone while roaming

      Long Distance Fees Again depending on your plan youwill be charged a per-minute fee for making calls to numbersoutside of your service region

      ALWAYS UNDERESTIMATEWireless providers will often allow you to upgrade your plan if youconsistently use more minutes than your monthly allowance Youmay be required to renew your contract when you do this but itwill probably be worth your while However they will not usuallyallow you to downgrade your plan to a cheaper one If you are notsure which plan to go with always go with the less expensive plan

      10 SECONDS = 1 MINUTEMost service providers have one-minute billing increments Thismeans that on your bill a ten second call counts as one minute

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      Understanding Service Plans bull Chapter 8 127

      wwwgetconnectedcom

      YOUrsquoRE NOT STUCK

      Yoursquore not stuck with the long distance service (and rates) thatyour wireless provider offers Ask the wireless sales representativeor customer service agent for other wireless long distance carriersto see if you can save some money Also there are companies thatare similar to ldquodial-aroundrdquo or 10-10 services from your homephone These companies can help cut your wireless long distancebill and can help you make affordable international calls

      Additional Plan Features and FeesThere are many of other plan features that may be included in your ser-vice plan or you may choose to add onto your service plan Each ser-vice provider offers a different set of features and will include differentfeatures with their plansThe following includes a fairly standard list offeatures to consider with your plan

      Activation Fee Most service providers will charge you aone-time fee when you set up your service usually along thelines of $25 to $50

      Cancellation Fee Most wireless providers will also chargeyou if you want to end your service before the end of yourcontractThis can be as much as $150 to $250 so make sureyou know what it is before you cancel

      Taxes Depending on what state you live in you will have toadd a couple dollars of taxes onto your monthly bill as well asa universal service fee

      Voice Mail Most service providers include some sort ofvoice mail service in their plans Enhanced voice mail servicemay cost you extra howeverAnd consumers should keep inmind that some service providers deduct minutes from yourincluded minutes when you check your voice mail from yourphone

      Caller ID The ability to see the number of the personcalling without answering the phone Being able to screenyour calls can be a time and money saver

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      128 Chapter 8 bull Understanding Service Plans

      Call Waiting The ability to receive incoming calls while onthe phone

      Call Forwarding The ability to send incoming calls toanother number Even though the ldquoabilityrdquo to do this is ofteninclude in your plan you may be charged for the airtimewhen using it or pay an additional per minute fee

      Three-Way Calling The ability to speak with two partiessimultaneously

      Wireless Internet Access The ability to access Internet-based messages news and information from your phone

      Text Messaging The ability to receive textual messages onyour phonersquos screen

      Directory Assistance Per-Call Fee Charging $099 percall to call directory assistance is typical

      Mobile-to-Mobile Calling Some service providers offerspecial rates for placing calls to other mobile customers ontheir network

      Handset Insurance Most service providers offer you theoption to pay a monthly fee for insurance that will allow youto replace your handset for free if it is lost or stolen

      International or Certain Country Calling Most wirelesscarriers will restrict your calls to destinations in the UnitedStates Some are adding the ability to call Canada or Mexicofor a low monthly fee plus your minutes of use

      CONSERVE YOUR MINUTES

      To conserve your minutes you may want to check your voice mailfrom a landline Even though voice mail may be included in yourplan the airtime will probably be deducted from your monthlyminutes

      The Prepaid OptionIf you truly need a phone only for emergency uses (or very limiteduse) it may be a good idea to consider prepaid plans (see Table 83)

      wwwgetconnectedcom

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      Understanding Service Plans bull Chapter 8 129

      With prepaid plans you donrsquot have a monthly fee or blocks ofmonthly minutes Instead you purchase a package of minutes to use atyour convenienceWhen you run out of minutes you purchase moreOne downfall of prepaid plans is that you will end up paying moreper-minute in lieu of the monthly fee you would be paying with astandard plan For most wireless providers the more minutes you pur-chase at once the lower the ldquoper-minuterdquo cost will be (ie a $25 refillcard may work out to about $035min while a $100 card may workout to about $025minute) Additionally the minutes that you pur-chase wonrsquot last forever Most often they will expire in two to threemonths

      Table 83 A Sample of Service Providers and Their Prepaid Plans

      Service Name of Provider Prepaid Service Summary of Service

      ATampT Wireless Free2Go WirelessSM Offers both local and national coverageMinutes sold in $25 $50 $100 or $200denominationsPer-minute rates range from $015 to$035 per minute for the local plan(depending on denomination purchased)Per-minute rates range from $025 to$065 per minute for national plan(depending on denomination purchased)

      Cingular Cingular Local coverage (no long distance chargesWireless Wireless for calls made from within home coverage

      Prepaid to US Mexico or Canada)Roaming is $195 per minuteMinutes sold in $10 $20 $30 $40 $50and $100 denominationsPer-minute rates range from $030 to$050 per minute depending on denomina-tion purchased

      Verizon [FREEUP] Prepay National coverage (on the Verizon WirelessWireless Service [FREEUP] Network)

      Roaming is $099 per minute off of thenetworkMinutes sold in $30 $50 $75 $150denominationsWeekday per-minute rates range from$025 to $035 per minute (depending ondenomination purchased)Night and weekend per-minute rates are$010 per minute

      wwwgetconnectedcom

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      130 Chapter 8 bull Understanding Service Plans

      FOR THE CREDIT-CHALLENGED

      All wireless service providers will run a credit check on you whenyou order their service Depending on what their criteria is andwhat your credit history is you may be required to have someonecosign your account you may have to give them a deposit or youmay be denied service Prepaid plans however do not require acredit check so this may be a good option for you

      wwwgetconnectedcom

      165_cell_C08qk 111401 441 PM Page 130

      SummaryWireless service providers generally offer three types of service planswith three types of coverage local regional and nationalWithin eachof those types service providers offer plans with different numbers ofincluded minutes (the more minutes the higher the monthly fee) Someplans will include basic plan features Beyond that you will be chargedadditional fees for extra features for using more minutes than are inyour plan or for roaming or long distance charges

      Quick References

      Understanding Basic Plan Structures

      Local Plans You can use your included monthly minutes inyour local area and will be charged roaming and long distancefees outside of that

      Regional Plans Your coverage area is larger than that oflocal plans (usually most of your surrounding states)You willbe charged for roaming outside of your region

      National Plans Your coverage area is the whole UnitedStatesYou will not be charged any roaming or long distancefees regardless of where you are for some national plans andyou will pay extra only when you go outside of the wirelesscarrierrsquos network for other national plans

      Breaking Down Wireless Plans and Fees

      All plans have a basic monthly fee that includes a number ofallotted minutes every monthYou will be charged for usingmore minutes than are included in your plan

      You will be charged roaming fees for making calls while out-side of your coverage area

      You will be charged long distance fees for making calls toareas outside of your coverage area

      Your plan will include some basic features like voice mail andcaller IDYou may be charged monthly for other features

      Understanding Service Plans bull Chapter 8 131

      wwwgetconnectedcom

      Understanding Service Plans bull Chapter 8 131

      165_cell_C08qk 111401 441 PM Page 131

      The Prepaid Option

      Prepaid plans are a good idea if you plan to use your phoneonly in emergencies or on a very limited basis

      Prepaid plans allow you to pay as you go so when you runout of minutes you buy more

      Prepaid plans cost more per-minute than standard monthlyplans

      132 Chapter 8 bull Understanding Service Plans

      wwwgetconnectedcom

      132 Chapter 8 bull Understanding Service Plans

      165_cell_C08qk 111401 441 PM Page 132

      Service Providersand Service Areas

      Quick References in this chapter

      What Services Are Available to You

      Service Areas

      Quality of Service

      Wireless Carrier Directory

      Summary

      Quick References

      133

      Chapter 9

      165_cell_C09qk 111401 618 PM Page 133

      134 Chapter 9 bull Service Providers and Service Areas

      IntroductionSo now you understand what wireless service plans are all about howthe plans are structured and how you will be billed (for more informa-tion see Chapter 8ldquoUnderstanding Service Plansrdquo) Finding out whatservice providers offer service in your area what kinds of services theyoffer and which one has the best coverage is a tough task Each serviceprovider in your area will offer slightly different kinds of service Itrsquosimportant to do your research to figure out which one will best meetyour needs

      What Services Are Available to YouIn most major cities in this country you will find that you have any-where between three and eight wireless providers from which tochoose Each of the service providers available in your area received(bought) licenses from the FCC to offer wireless service in your areaand then built the wireless network from the ground up Some of thewireless carriers have been around for 20 years and some have beenaround only for four or five yearsAlthough all networks are designedto maximize the quality of each call made by the wireless customerssome of the areas that supposedly are covered by the wireless carrierhave less than complete coverageThere are many factors that deter-mine if the coverage area will be satisfactory or unsatisfactorymdashthetopography of the area the number of users that will be using the net-work and the distance that the users are away from the closest tower

      Because each wireless carrier has built their own network you willnever find two wireless networks with the same voice quality in thesame placeThe quality of service varies from service provider to serviceproviderThe quality of service from one provider will also vary fromcity to city as wireless carriers have developed their networks morecompletely in some areas more than others It is important that youresearch the quality of service of the service provider that you are con-sidering since you probably will be committing yourself to the servicefor a year or so

      Wireless Service ProvidersThere are a multitude of wireless service providers out theremdashactuallybetween 350 and 400 licensed wireless carriers Some service providers

      wwwgetconnectedcom

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      Service Providers and Service Areas bull Chapter 9 135

      you will recognize immediately some service providers you may neverhave heard of Some offer national service some regional and someoffer only local service in just a few marketsTable 91 lists some of thetop service providers and what kind of coverage they offer with theirplansThis table also shows what kinds of rate plans are available fromthe wireless carriersA more complete service carrier directory can beseen later in this chapter

      Table 91 Service Providers and the Types of Rate Plans They Offer

      Service Provider National Regional Local Rate Rate Rate Plans Plans Plans

      Alltel Yes Yes Yes

      ATampT Wireless Yes Yes Yes

      Cingular Wireless Yes Yes Yes

      Cricket Communications No No Yes

      Nextel Yes No Yes

      Sprint PCS Yes No No

      Triton PCSSunCom Yes Yes Yes

      US Cellular Yes Yes Yes

      Verizon Yes Yes Yes

      VoiceStream Yes Yes Yes

      These carriers offer national rate plans that use networks through agreements with other carriersin many major metropolitan areas

      These carriers are considered national carriers with their own networks in the majority of thetop metropolitan areas in the United States

      Finding Service Providers in Your AreaSimply paying attention to advertising is an easy way to figure out whooffers wireless service in your areaWersquore sure that you have noticedhow inundated you are with ads for promotions and special offers onwireless service in your areaTo find out if a specific service provideroffers service in your area call them directly or visit their Web siteYoucan also visit wwwgetconnectedcom to find this information Hereyou can enter your ZIP code and see all of the service providers andplans that are available your area

      wwwgetconnectedcom

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      136 Chapter 9 bull Service Providers and Service Areas

      Service Areas The FCC defined the coverage areas and how they are broken downfrom city to city when it sold licenses to the service providers Eachmetropolitan and rural area of the United States was mapped out andgiven a number Each wireless carrier knows within which areas itcan sell service and where they cannotThe networks that the wire-less carriers have built have been based on where they are licensed tosell service and on their ability to cover those areas with their wire-less signal

      You are probably used to seeing service areas represented by cov-erage maps which show you what areas are covered by your serviceplan and what areas are roaming areas (for more information onroaming see Chapter 10 ldquoTravelingYour Domestic and InternationalRoaming Optionsrdquo)These coverage maps typically show areas wherethe wireless carrier offers service and areas where they will offer ser-vice in the future Although it is great that the service providers areexpanding their service areas it will not help you if you live or workin one of these future areas Also know that some maps represent theareas where the wireless carrier allows you to use your phonewithout getting charged roaming fees but other maps representwhere the service provider has built its networkThe differencebetween these two types of rate plans are often referred to as ratemaps versus coverage maps

      Local CoverageFigure 91 shows an example of a coverage map that represents the ser-vice area for an ATampT Wireless local calling plan in Boston MA

      In this example the shaded area from Washington DC to Mainerepresents the home coverage area for the Boston service areaThis isthe area where your included monthly minutes can be used Outside ofthis area you would be charged roaming fees In this case there is onlyone per-minute roaming rate which would be charged anywhere onthe map that is outside of the shaded states Some service providers willcharge you different roaming rates when you are outside of your homeservice area but still in your general region than they will if you areroaming outside the regionYou will also notice that there are someareas on this map where there is no wireless service at all shaded in

      wwwgetconnectedcom

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      Service Providers and Service Areas bull Chapter 9 137

      wwwgetconnectedcom

      Figure 91 Sample Coverage Map Depicting the ATampT Wireless LocalCalling Plan for Boston MA

      This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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      138 Chapter 9 bull Service Providers and Service Areas

      wwwgetconnectedcom

      Figure 92 Sample Coverage Map Depicting the ATampT Wireless NortheastRegional Calling Plan

      This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

      165_cell_C09qk 111401 618 PM Page 138

      Service Providers and Service Areas bull Chapter 9 139

      dark gray (for example in northwestern Maine)These are areas wherethere is no wireless system built that will work with the technology ofATampT Wireless phones

      Regional CoverageFigure 92 shows an example of a coverage map for a regional plan forthe northeastern United States from ATampT Wireless

      Notice the differences between the shaded area of this map andthat of the local planThe shaded area is still the home coverage areabut this area is much larger extending from North Carolina to MaineAnd again areas outside of the shaded area would be charged roamingfees with the darkest gray areas not offering any service

      National CoverageSome service providers offer national coverageThis means that theyhave built their networks across a good part of the country and offerservice in most major metropolitan areas or they have agreements withother service providers in areas where they have not built their net-work Over the past year or so there has been a trend among wirelessservice providers to merge and become larger national providersTheseservice providers are able to offer wireless customers all-inclusivesingle-rate plansThe Yankee Group one of the leading telecommunica-tions industry analyst companies estimates that national serviceproviders account for about 75 percent of all wireless subscribers in theUnited States Figures 93 through Figure 96 represent some of thewireless service providers who have a national network and offernational coverage service plans

      NOTE

      Verizonrsquos map (which can be seen on page 140) is not a map ofwhere your wireless phone will work but rather a map to showwhere your wireless phone will be charged the rates you signed upfor under their Single Rate plans There are still areas of thecountry where you will not be able to make or receive calls

      wwwgetconnectedcom

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      140 Chapter 9 bull Service Providers and Service Areas

      Quality of ServiceAny wireless phone user will tell you that they do not always have per-fect service One of the trade-offs between being able to use yourphone while driving is that the science of wireless is not perfectEveryone occasionally must deal with dropped calls dead spots in cov-erage and weak signals But if you do your research to find out whichof the service providers in your area have the best service you can min-imize these annoyances

      wwwgetconnectedcom

      Figure 93 ATampT Wireless National Network

      This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

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      Service Providers and Service Areas bull Chapter 9 141

      Why Is Service Quality InconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) which cause service inter-ference If you travel extensively you may also find that call qualityvaries from city to city as service providers are still expanding their net-works and they have done so at different rates in different citiesYou

      wwwgetconnectedcom

      Figure 94 Sprint PCS National Network

      165_cell_C09qk 111401 618 PM Page 141

      142 Chapter 9 bull Service Providers and Service Areas

      may notice that on your drive to work for example that your recep-tion gets fuzzy in the same place everydayThis may be because as youare driving you are driving away from one service tower and into theservice of another towerThe area where you are ldquohanded off rdquo fromone tower to the next may not have very strong service Or you maynotice areas in large buildings where you cannot get service (eg theelevator basement or even areas behind some hills and mountains)Thesignal cannot penetrate through the thick walls and sometimes hastrouble reaching phones in the ldquoshadowrdquo of a hill or mountain

      Who Has the Best ServiceThis is a tricky question because the answer is different in every cityAnd the answer may even be different depending on where you live or

      wwwgetconnectedcom

      Figure 95 Verizon Wireless National Rate Map Representing Where TheirNational Rates Are in Effect

      Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

      These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

      165_cell_C09qk 111401 618 PM Page 142

      Service Providers and Service Areas bull Chapter 9 143

      around a cityThe best way to find out who has the best service is toask friends and neighbors who use their phones in the same places youplan to use yours Even though one service provider is known forhaving great service in your city they may not have the best service inyour immediate area or where you need to use your phone (ie if youcanrsquot get service in your house or on your drive to work you mayhave a slightly different opinion of their service) Keep in mind thatyou will not find a service provider that has perfectly complete cov-erage and that all service providers are working to expand andimprove their networks

      wwwgetconnectedcom

      Figure 96 Cingular Wireless Service National Coverage Map

      Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

      Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

      165_cell_C09qk 111401 618 PM Page 143

      144 Chapter 9 bull Service Providers and Service Areas

      Wireless Carrier Directory This section includes a sampling of the major wireless carriers in theUnited StatesWireless carriers are presented by numbers of subscribersand percentage of market share

      NOTE

      The data in this section came from each of the service providerrsquosQ2 2001 financial press releases Web sites and directly from thewireless carrier Market share percentage is based on number ofsubscribers compared to all subscribers in the United States at theend of Q2 2001

      wwwgetconnectedcom

      165_cell_C09qk 111401 618 PM Page 144

      Service Providers and Service Areas bull Chapter 9 145

      Verizon Wireless 28000000 subscribers 26 market share

      Web site httpverizonwirelesscom

      Figure 97 depicts the Verizon Wireless National Rate Map (repre-sents where their national rates are in effect)

      wwwgetconnectedcom

      Figure 97 The Verizon Wireless National Rate Map

      Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

      These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

      165_cell_C09qk 111401 618 PM Page 145

      146 Chapter 9 bull Service Providers and Service Areas

      Cingular Wireless 21200000 subscribers 19 market share

      Web site wwwcingularcom

      Figure 98 illustrates the coverage area for Cingular Wireless Service

      wwwgetconnectedcom

      Figure 98 Cingular Wireless Coverage Map

      Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

      Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

      165_cell_C09qk 111401 618 PM Page 146

      Service Providers and Service Areas bull Chapter 9 147

      ATampT Wireless 16400000 subscribers 15 market share

      Web site wwwattwscom

      Figure 99 shows the coverage areas for the ATampT Wireless nationalnetwork

      Figure 99 The ATampT Wireless National Network

      This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

      wwwgetconnectedcom

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      148 Chapter 9 bull Service Providers and Service Areas

      Sprint PCS 12823000 subscribers 12 market share

      Web site wwwsprintpcscom

      Figure 910 shows the completely digital Sprint PCS NationalNetwork

      Figure 910 The Sprint PCS National Network

      This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customerrsquosequipment terrain signal strength weather conditions and other conditions

      wwwgetconnectedcom

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      Service Providers and Service Areas bull Chapter 9 149

      Nextel 7680000 subscribers 7 market share

      Web site wwwnextelcom

      Figure 911 is an approximation of the national coverage offered byNextel

      Figure 911 Nextelrsquos Nationwide Coverage

      The coverage area shown on the Nextel Nationwide Coverage map is an approximation Actualcoverage may vary

      wwwgetconnectedcom

      165_cell_C09qk 111401 618 PM Page 149

      150 Chapter 9 bull Service Providers and Service Areas

      Alltel 7040000 subscribers 6 market share

      Web site wwwalltelcom

      wwwgetconnectedcom

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      Service Providers and Service Areas bull Chapter 9 151

      VoiceStreamreg

      5280000 subscribers 5 market share

      Web site wwwvoicestreamcom

      The VoiceStream Wireless National Network map can be seen inFigure 912

      wwwgetconnectedcom

      Figure 912 VOICESTREAMreg Wireless National Network

      VOICESTREAMreg is a registered trademark of VoiceStream Wireless Corporation its subsidiariesandor affiliates

      This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications cus-tomerrsquos equipment terrain signal strength weather conditions and other conditions

      165_cell_C09qk 111401 618 PM Page 151

      152 Chapter 9 bull Service Providers and Service Areas

      US Cellular 3294000 subscribers 3 market share

      Web site wwwuscccom

      The national US Cellular Network can be seen in Figure 913

      NOTE

      SpanAmerica is US Cellularrsquos national rate plan name

      Figure 913 US Cellular National Network

      US Cellular Licensed Markets

      SpanAmerica National Coverage

      Map depicts an approximation of coverage area Actual coverage may vary

      wwwgetconnectedcom

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      Service Providers and Service Areas bull Chapter 9 153

      Qwest 1000000 subscribers Less than 1 market share

      Web site wwwqwestwirelesscom

      wwwgetconnectedcom

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      154 Chapter 9 bull Service Providers and Service Areas

      Triton PCS 560652 subscribers Less than 1 market share (based on the number of total US

      subscribers) Web site wwwsuncomcom

      NOTE

      Triton PCS is an affiliate of ATampT Wireless and sells service underthe brand name of SunCom

      The Triton PCS (aka SunComATampT) network is illustrated inFigure 914

      wwwgetconnectedcom

      Figure 914 Triton PCS National Coverage Map

      165_cell_C09qk 111401 618 PM Page 154

      Service Providers and Service Areas bull Chapter 9 155

      Western Wireless 1210000 subscribers Less than 1 market share Web site wwwwesternwirelesscom

      Dobson Communication Corp 1068430 subscribers Less than 1 market share Web site wwwdobsonnet

      Telecorp 823000 subscribers Less than 1 market share Web site wwwsuncom1com

      Century Telephone 780000 subscribers Less than 1 market share Web site wwwcenturytelcom

      Centennial Cellular 761000 subscribers Less than 1 market share Web site wwwcentennialcomcom

      Rural Cellular Corporation 660000 subscribers Less than 1 market share Web site wwwrccwirelesscom

      wwwgetconnectedcom

      165_cell_C09qk 111401 618 PM Page 155

      156 Chapter 9 bull Service Providers and Service Areas

      Cricket 472000 subscribers Less than 1 market share Web site wwwcricketcommunicationscom

      Cincinnati Bell Wireless 415000 subscribers Less than 1 market share Web site wwwcbwirelesscom

      wwwgetconnectedcom

      165_cell_C09qk 111401 618 PM Page 156

      SummaryThere are most likely a handful of service providers that offer wirelessservice in your area Each will offer a variety of different service plansfrom which to choose with different types of coverage and serviceplans It is important to understand the coverage area on which yourservice plan is based to make sure that you are not charged more thanyou are expecting when you use your phoneThe quality of service youwill get when using your wireless phone will also vary from serviceprovider to service provider from city to city and from place to placewithin a cityYour best resource in finding good coverage is to talk topeople who use the service in those areas so do your homework beforesigning up with a service provider

      Quick ReferenceWhat Services Are Available to You

      There are between three and eight service providers whooffer service in most major metropolitan areas

      Quality of service will vary from service provider to serviceprovider and from city to city

      Service providers offer different kinds of coverage and dif-ferent kinds of service plans

      Service Areas

      Wireless plans are based on service areas that are defined bythe FCC who licensed the rights to the wireless carriers

      Service areas are represented by coverage maps showing theareas that the wireless carriers have built their networks tocover with their signal

      Check out coverage maps closely to make sure you under-stand your service area and also understand that some wire-less carriers present their maps as rate maps showing whereyou can expect to pay their rates if you have coverage tomake a call

      Service Providers and Service Areas bull Chapter 9 157

      wwwgetconnectedcom

      165_cell_C09qk 111401 618 PM Page 157

      Quality of Service

      Factors such as weather your distance from a tower and largeobstacles (such as buildings) can cause your service quality tovary

      Quality will also change as you get ldquohanded off rdquo between ser-vice towers

      All service providers have dead spots in their coverage orareas where their signal doesnrsquot reachTalk to friends andneighbors to make sure you will have coverage where youwill need it

      158 Chapter 9 bull Service Providers and Service Areas

      wwwgetconnectedcom

      165_cell_C09qk 111401 618 PM Page 158

      Traveling YourDomestic andInternationalRoaming Options

      Quick References in this chapter

      What Is Roaming

      Domestic Roaming Options

      International Roaming Options

      Guide to International Wireless Carriers

      Summary

      Quick References

      159

      Chapter 10

      165_cell_C10qk 111201 218 PM Page 159

      160 Chapter 10 bull Traveling Your Domestic and International Roaming Options

      IntroductionDo you travel a lot If you travel outside of the home calling area orzone of your local service provider network you can incur roamingcharges which means a surcharge will be applied for all calls you eithermake or receive from your wireless phoneThe charges will vary fromwireless carrier to wireless carrier but are explained in the details of allservice plans

      When you travel in the United States you can make calls fromalmost anywheremdashthe only question is if you will be charged extra forthe call or if it is covered in your rate plan National rate plans usuallyinclude roaming charges so you donrsquot have to pay any extra for callingfrom far away from your home Regional calling plans usually includeyour regionmdashthe Northeast the Northwest and so on as defined byyour service provider and calls from those areas are usually at no extracost Local calling plans however tend to allow calls only from yourimmediate local areamdashyour city or surrounding townsmdashand when youtravel a few states away or to the other side of the country you willhave to pay extra per minute to make and receive wireless calls

      If you try to use your phone outside of the United States thechances are that it probably will not workThere are a few exceptionsto that rule based on three factors

      The country that you are in The service provider that you have

      The type of phone that you use

      The types of services and wireless phones you can use outside ofthe United States is presented later in the chapter

      What Is RoamingWhen you use your phone outside of your local calling area (as defined byyour service provider) you are roaming on another wireless providerrsquos net-workAirtime minutes used when roaming are generally not part of yourbasic calling plan Check your service providerrsquos plan details to determinewhen you are roaming and how you are charged for these calls (seeChapters 8 and 9 for more on service providers and service areas)

      On the display screen of most digital phones a symbol will indicatewhen you are roamingThe symbol will vary from phone to phone but

      wwwgetconnectedcom

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      Traveling Your Domestic and International Roaming Options bull Chapter 10 161

      typically will be ROAM Extended Area R or some other indicatorthat is different than when you are in your home area

      Roaming was one of the most challenging issues the cellular phoneindustry faced in the early daysThe goal was simple a phone that couldbe used anywhere in the United States or the world where a compatiblenetwork is availableThe difficult part is getting various systems to com-municate and pass routing and billing information to each other

      When the initial cellular carriers built their networks they enabledwireless phones from other networks to operate on their network onlyafter dialing a special roamer port toll-free number prior to dialing thephone number you wanted to call So in order to use your Dallas-basedphone in San Francisco you would need to look up the roamernumber dial it listen for another dial tone and then dial the complete11-digit phone number for whom you wanted to callAnd your billmay not reflect the charges for your call for a couple monthsThe chal-lenge of making the ability to roam seamless and keep the billingsimple did not happen until years after the cellular carriers launchedtheir serviceThe fees associated with roaming included a high daily ormonthly fee and a high per-minute fee which varied by location

      Domestic Roaming OptionsVirtually every service provider offers domestic roaming options regard-less of which service plan you select (Go to wwwGetConnectedcomfor a comprehensive listing of plans available in your area) Howeverthere are always exceptions to the rule For example Cricket does notoffer roaming service Once you are outside of their coverage area thereis no serviceAnother example is Nextel who offers service on theirnetwork across the United States and around the world however youcannot use their phones where they do not have coverageThis has todo with the type of network their phones work onmdashthe newer digitalnetworks are not as widely available as analog networks which are thedefault networks for many who travel outside their areasThis is a goodthing to keep in mind as you research your roaming options

      When you are using your phone outside of your home area youwill most likely not even notice that you are roaming unless you see aroaming symbol on your phone as mentioned previouslyThe soundquality usually remains the same as when you are using your phonefrom your local calling area In some isolated areas in the country your

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 161

      162 Chapter 10 bull Traveling Your Domestic and International Roaming Options

      wireless carrier may not have an agreement with whoever the local car-rier is to allow seamless roaming calls and you may end up being con-nected to a roaming call serviceThese services usually start off with amessage like ldquoThank you for calling Wireless ExpressWe are happy toplace your wireless call for $195 per minute Please enter your creditcard number nowrdquoAt this point you have to decide if this call is reallyimportant enough to pay $195 per minute for Sometimes it is worththe extra per-minute fee especially in emergency situations when youreally need to get a call through

      As with any other calling feature prices and options for domesticroaming vary by where you live and which service provider youchoose If you are the type of person that travels within the UnitedStates quite often you should look for a plan that offers the following

      Coverage with no roaming costs in the cities and towns fromwhich you will be making your calls

      Low roaming costs per minute with roaming coverage in allthe areas to which you will travel

      A service that will work when outside your home area at alltimes Some new wireless services offer unlimited local callingfor a flat fee per month but do not offer the ability to roamoutside of your local area

      The following sections offer some additional details for the top sellingservice providers and some of their roaming options to give you an idea ofwhat they offer Refer to Chapter 9ldquoService Providers and Service Areasrdquofor a listing of service providers and their domestic coverage maps

      ATampT Wireless ATampT Digital One Rate PlansThese plans are great for frequent travelers

      No roaming feesmdashyou can be on anywhere in the UnitedStates where digital service is available

      There are no additional domestic long distance charges forcalls made to anywhere in the United States from anywhere inthe United States

      A digital multi-network phone is required

      Total minutes included vary from 450 to 2000 minutes permonth

      wwwgetconnectedcom

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      Traveling Your Domestic and International Roaming Options bull Chapter 10 163

      Refer to Chapter 9 for more information on wireless service plansor visit the ATampT Digital Wireless Web site at wwwattwscom

      Sprint PCS Real Nationwide Long DistanceSprint PCS plans have consistently added more customers per quarterthan any wireless carrier in the United StatesThey are great forsomeone that travels around the country and needs coverage in majormetropolitan cities and their surrounding towns Sprint PCS currentlycovers over 300 metropolitan areas across the United States Featuresinclude the following

      Sprint PCS plans work in any Sprint PCS coverage areaacross the countryThis means on any plan you can call toanywhere in the United States from your mobile phone andyou can call from any city in the United States that SprintPCS has covered

      Nationwide long distance is included when calling from theSprint PCS network

      Roaming is not included when off of the Sprint PCS net-work but no roaming fees apply when you are on their net-work anywhere in the United States

      Roaming is $039 per minute outside Sprintrsquos network withinyour home area and $069 per minute outside Sprintrsquos net-work outside of your home area

      Included minutes vary from 40 to 3000 minutes per month

      Refer to Chapter 9 for more information on Wireless Service Plansor visit the Sprint PCS Web site at wwwsprintpcscom

      Verizon Wireless National SingleRateSM

      Verizon offers national plans (SingleRate) that are very similar in struc-ture to the ATampT Digital One Rate plans

      Verizon offers the largest coverage area in the United Statesand is the largest wireless carrier with the most customersYoucan call from anywhere there is digital or analog service how-ever a tri-mode phone is required in order to get full servicewith the Verizon Wireless national plans

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 163

      164 Chapter 10 bull Traveling Your Domestic and International Roaming Options

      Nationwide long distance is includedmdashcall to anywhere inthe United States from anywhere in the United States

      Nationwide roaming is includedmdashwith a tri-mode phonecustomers can call from anywhere in the United States thatanalog or digital service is available

      Included minutes vary from 150 to 3000 minutes per month

      Refer to Chapter 9 for more information on Wireless Service Plansor visit the Web site at wwwverizonwirelesscom

      International Roaming Options Now that you know what to look for in order to make calls across theUnited States what about taking your wireless phone outside of theUS This brings us to international roaming which is quite bit morecomplicated than domestic roaming

      The challenge that was overcome to allow seamless roamingacross the United States was simple in comparison to the ability totake your phone with you around the worldThe United States wire-less carriers all operate on the same frequencies as licensed by theFCCmdasheither the cellular or 800 MHz frequencies or the PCS or1900 MHz frequenciesmdashbut they do not operate using the same dig-ital technologies So where your phone will work across the countryis dependent on the network that your phone usesmdashCDMA GSMor TDMA In many areas of the world the type of network is not theproblem since the GSM standard is the primary technology for deliv-ering cellular service to people in foreign countries However theGSM frequency used for wireless phones internationally differs fromthe frequencies on which GSM operates within the United StatesThe European frequency is at 900 MHz but the US GSM fre-quency is at 1900 MHz Even GSM carriers in the United States likeVoiceStream have trouble operating in Europe unless the customerbuys a phone that works on both the US frequency and theEuropean frequencyThe customer will be able to use that phoneonly in specific parts of the world For instance South Americaworks primarily on TDMA and many other areas use CDMA (seeldquoGuide to International Carriersrdquo later in this chapter)

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 164

      Traveling Your Domestic and International Roaming Options bull Chapter 10 165

      The basics of using your wireless phone around the world are thefollowing

      The phone must operate on the network where you plan ontraveling

      Expect to be charged extra for calls made and received whileabroad

      Some international offers require a different phone than theone you use in the United States which you typically lease

      When you use your phone in other countries your level ofservice may not be what you have come to expect in theUnited States with instant connections and simple dialingyou may need to dial additional numbers and call throughoperators when you need to make calls

      Per minute fees vary by country and service provider Fees could vary depending on whom you callYou may be

      charged one fee for placing calls to another cellular phoneand be charged a different fee for placing calls to traditionallandline phones

      The countries where you will be able to use your interna-tional wireless phone will vary greatly from wireless carrier towireless carriermdashcheck the details of the international plansfor each wireless carrier

      Many US-based service providers offer international roaming(including NextelVoiceStreamWorldCell and ATampT Wireless whichare all discussed next) If you are looking specifically for a wireless planwith international roaming options you may be limited to specificplans or need to have the international calling plan added to your reg-ular service plan at an additional per month fee

      Nextel WorldwideSM

      Nextel offers a wireless phone the Motorola i2000plus which worksanywhere in the world where Nextel has a working network (currentlyover 80 countries) For more information you should visit their Web siteat wwwnextelcomphone_servicesworldwideNWWservicesshtmlYou do not have to have a separate phone a different phone number or

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 165

      166 Chapter 10 bull Traveling Your Domestic and International Roaming Options

      a different billThere are additional charges to use your phone over-seasmdasha specified flat rate per minute based on the country you are inAnyone trying to reach you can just dial your wireless phone numberand your phone will ring wherever you are in the world on Nextelrsquosnetwork making this one of the simplest international offers

      ATampT WorldConnectreg ServiceATampT Wireless (wwwattwirelesscom) offers a program called ATampTWorldConnect that lets you use your existing wireless phone accountand phone number in many countries around the world but not yourwireless phoneATampT will lease you a GSM phone which will be pro-grammed to receive calls from people dialing your regular wirelessphone numberThe charges show up on your monthly billThis serviceis available in many countries across EuropeAsiaAfricaAustralia LatinAmerica and the Middle EastThe ability to use your existing phonenumber and pay for the international use on your normal wireless billallows you to change few things before traveling abroad

      VoiceStreamVoiceStreamrsquos (wwwvoicestreamcom) network uses the GSM standardwhich is the most prevalent standard around the world If you buy awireless phone from VoiceStream that is capable of operating on theGSM frequency in other countries as well as in the United States forexample the tri-mode Ericsson World Phone then you can use thesame phone here and in many places around the world If you are acurrent VoiceStream customer you can also rent a tri-mode phone foryour international travels if you do not have oneThe calling patternsmay change from country to country and the rate will be based onwhere in the world you are but the charges will all show up on yourregular bill and you do not need to have a separate phoneVoiceStreamhas recently merged with Germanyrsquos Duetsche Telecom which willprove to increase the global roaming capabilities for anyone travelingbetween here and there

      WorldCellThere are some companies that have created partnerships with wirelesscarriers around the world and will rent or sell you a phone that will

      wwwgetconnectedcom

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      Traveling Your Domestic and International Roaming Options bull Chapter 10 167

      work in over 100 countriesThese services are available for weekly ormonthly use and are available for ordering right over the Web or thephone

      WorldCell (wwwworldcellcom) offers many types of phones thatwill work around the globe and lists the prices for calls from manycountries as roughly between $1 and $3 per minuteAs with the otherinternational roaming options the typical user will be a business personwho needs to be in touch wherever he or she is or a vacationer whowants the security he or she enjoys at home with a wireless phone inthe glove boxWorldCell service is a great way to make sure you are intouch while globetrotting

      Guide to International Wireless CarriersTable 101 shows 20 of the top countries in the world for wireless usebased on number of customersThe wireless carriers in the countriesand the type of network they operate are listed next to the countryThenetwork standards that each country offers will dictate if an interna-tional phone from the United States will work in that country

      NOTE

      This is a partial list so check with the US wireless carrier for a listof countries where their international offers work before you makeplans to travel with your wireless phone

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 167

      168 Chapter 10 bull Traveling Your Domestic and International Roaming Options

      Table 101 The GetConnectedcom Guide to the Top 20 Countriesfor Wireless Use

      Country Wireless Carrier(s) Wireless Network(s)

      Argentina CTI MovilPCS Mobicom AMPS CDMA TDMABellSouth International Personal Telefonica Unifon

      Australia Cable amp Wireless Optus Hutchison AMPS CDMA GSMTelecommunications OneTel Telstra Vodafone Australia

      Brazil Too many wireless carriers to list CDMA TDMA

      Canada Rogers ATampT Wireless Bell Mobility AMPS CDMA GSM Microcell Telus TDMA

      China China Mobile China Unicom AMPS CDMA GSMTACS

      France Bouygues Telecom France GSM NMT RCTelecom Mobiles SFR Orange

      Germany Duetsche Telecom Mobile E-Plus GSMMobilfunk Mannesmann Mobilfunk Viag Interkom

      Italy Blu Omnitel Pronto Italia TIM GSM TACSWind Telecom

      Japan Astel Group DDI Pocket Telephone CDMA PDC PHS Group J-Phone NTT DoCoMo TACS

      Mexico Iusacell Pegaos Portatel del AMPS CDMA GSM Surestes Telcel Unefon Baja TDMACellular Mexicana Cedetel Movitel del Noroeste Norcel

      Netherlands Ben Nederland Dutchtone KPN GSM NMTMobile Libertel-Vodafone Telfort Mobile

      Portugal Optimus Telecel TMN C-450 GSM

      South Africa MTN Vodacom GSM

      South Korea KT Mcom KTF LG Telecom Shinsegi AMPS CDMATelecom SK Telecom

      Spain Airtel Amena Telefonica Moviles GSM TACS

      Sweden Comviq Europolitan Telia Mobile GSM NMT

      Taiwan Chungwa Telecom Far EasTone AMPS GSMTelecom KG Telecom Mobitai Communications Taiwan Cellular TransAsia Telecom

      Turkey Aria Telsim Turkcell GSM NMT

      United BT Cellnet One2One Orange GSM TACSKingdom Vodafone

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 168

      SummaryRoaming per-minute fees can be pricey (typically $035 to $1 perminute plus long distance charges in the United States and up to $3+ per minute internationally) If you plan on making a significantnumber of calls to your family back in New York while on yourmonth-long trip to London and you have a domestic wireless planbe prepared for a big bill that month and you may have to carry adifferent wireless phone than the one you use at home As wirelessservice becomes more and more popular across the globe interna-tional calling and roaming will become more available and lessexpensiveYou can make calls from almost anywhere in the worldusing a satellite phone but the cost of the phone (up to $1500) andthe calls per minute (approximately $2) may not make it the bestoption for you

      Quick ReferencesWhat Is Roaming

      Roaming is the ability to use your wireless phone beyondyour home area

      Additional fees will apply if you do not sign up for a plan thatincludes national roaming

      Some networks allow national roaming without roaming feesonly on the wireless carrierrsquos network others allow no-feeroaming anywhere you can get a signal

      Domestic Roaming Options

      ATampT Wireless provides a large coverage area which equalsminimal roaming fees

      Sprint PCS covers most major metropolitan areas in thecountry but roaming fees apply when on analog networks

      Verizon Wireless provides the most coverage of any wirelesscarrier and national rate plans that cover almost everywhere

      Traveling Your Domestic and International Roaming Options bull Chapter 10 169

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 169

      International Roaming Options

      Nextelrsquos i2000 phone can be used domestically or internation-ally

      With ATampT Wireless WorldConnect you can keep yournumber and your account and get a GSM phone

      With VoiceStream you can purchase a tri-mode world phoneso you can call your friends and families while travelingthroughout much of the world

      With WorldCell you can lease a phone for the time you needto use it while abroad

      Guide to International Wireless Carriers

      From Argentina to the UK wireless is booming around theworld

      170 Chapter 10 bull Traveling Your Domestic and International Roaming Options

      wwwgetconnectedcom

      165_cell_C10qk 111201 218 PM Page 170

      UnderstandingSpecial Deals andPromotions

      Quick References in this chapter

      Types of Promotions

      Helpful Hints

      Summary

      Quick References

      171

      Chapter 11

      165_cell_C11qk 111201 221 PM Page 171

      172 Chapter 11 bull Understanding Special Deals and Promotions

      IntroductionThere are many types of promotions to look for when signing up forwireless servicemdashnot just one-time freebies that you get for signing upfor a new service planWireless carriers offer rebates service creditsmore minutes free advanced services free accessories and additionalincentives for signing longer contractsThese promotional offers can becombined with offers from the wireless phone manufacturers and offersfrom the retailer Finding the right promotion can significantly changethe value of a plan over the length of a contract

      What about the fine print Every promotion has fine print and wire-less promotions are no exceptionThe promotions always have expirationdatesThey are available only on some plans or certain planphone com-binationsThey give you free features that work only with advancedphonesThe additional minutes may all be during off-peak hours whenyou are more likely to be sleeping than using your phone

      How do you sort through it all Relax sit back and read throughthe following tips and tricks from veteran wireless phone researchers

      PROMOTIONS AT GETCONNECTEDCOM

      All of the promotions you will see on the home page and throughoutthe site are promotions that are currently available throughwwwGetConnectedcom If you click on any of the promotions it willlead you to the plan(s) that are eligible for that promotion

      Types of PromotionsFirst you want to determine the types of promotions that are beingoffered to you to by the service providers to see which ones may makeyour wireless service cost less and which ones you will not need or willnot useThe following types are the most common but creative mar-keting teams are always working on new ones

      Service CreditsService credits are similar to rebates but the dollar amount is creditedautomatically to your bill Sometimes the service credits are spread outover a certain length of time to ensure that you stay with the service

      wwwgetconnectedcom

      165_cell_C11qk 111201 221 PM Page 172

      Understanding Special Deals and Promotions bull Chapter 11 173

      Because service credits are applied automatically to your bill servicecredits are more valuable to you than rebates as they require no efforton your part to redeem from the service provider

      RebatesRebates range in dollar value but they have one thing in commonYouhave to send in the required information (receipts wireless phonenumber etc) to get them Many rebates also have length-of-servicerestrictions that require you to have your service activated for a certainnumber of days or months before you can send it in Rebates are a greatway to get you to buy but they should be only a part of your decisionespecially if you are not certain that you will get around to sending it inAnd donrsquot forget to send in the rebate or the value for you goes to zero

      More Minutes ldquoSign Now and Get 1000 More Minutesrdquo This could be a great valuemdashbut then again maybe notThere aremany questions to answer before you can decide

      Is it 1000 minutes each month or 1000 minutes over a one-year contract

      Are the 1000 minutes anytime minutes or just night andweekend minutes

      Are the 1000 minutes only in your local coverage area or any-where on the network

      Are long distance calls included

      Are incoming calls included

      After you know the answers to all of those questions you candecide if a free minute promotion is important to you or not

      Free Advanced Services ldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo Are you already planning on buying the more expensive phone that sup-ports this service If so then this is a great deal for you If not then thispromotion doesnrsquot mean anything to you Other advanced services thatare promoted this way include Wireless Internet access or text messaging

      wwwgetconnectedcom

      165_cell_C11qk 111201 221 PM Page 173

      174 Chapter 11 bull Understanding Special Deals and Promotions

      Contract Length-Based Incentives ldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo These types of promotions offer a variety of incentives but they allhave one thing in common you have to sign a one- or two-year con-tract to get them First you have to decide if you are willing tocommit to a single service provider for a year or more If you arenrsquotwilling to sign a long-term agreement then you should stop looking atthese promotions If signing a service agreement of an extended periodof time is not a problem for you then you should examine the detailsof what the service provider is actually offering youThe mostcommon incentives are free standard features such as long distancemobile-to-mobile calling minutes or additional rebates If you weregoing to choose one of these options anyway then this could be agreat deal for you

      Free Accessories ldquoSign Up Now and Get a Free Headset KitrdquoThese types of promotions offer you a tangible incentive but make sureyou know the real value of what you are getting Many headsets can bebought for prices as low as $999 if you shop around Is the serviceprovider offering you a free rapid charger All phones come with a bat-tery charger otherwise how would you be able to keep using itEveryone loves free stuff but view these types of promotion as gravyafter you have decided what service plan and phone you really need

      COMBINING PROMOTIONS

      Q Can I get more than one promotionA Absolutely Unless the promotion says ldquonot available with otheroffersrdquo it can be combined with other promotions for which theplan or phone qualifies

      Q Why donrsquot they just make it all one big offer A Frequently the offers are from different sources one fromthe wireless carrier one from the phone manufacturer and onefrom the retailer Also different types of promotions may berunning over different time periods

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      Understanding Special Deals and Promotions bull Chapter 11 175

      Helpful HintsReading the fine print is key for all promotionsWireless carriers usepromotions to sell more of a certain type of plan or more of a certaintype of phoneYou need to know what the restrictions on the promo-tion are so that you can make sure your service plan choice qualifies forthe promotion in question Otherwise you could be disappointed onceyou get your first bill

      Limited Time OfferYour wireless account will most likely need to be activated prior to theexpiration date not just ordered in order for you to qualify for the pro-motion If you waited until the last minute and something holds upyour order you could lose out on the promotion

      Plan RestrictionsPlan restrictions refer to promotions that are valid only on plans with a certain monthly fee level and aboveThe promotion may befurther restricted to only local or only regional plans Sometimes it isjust as important to understand what the restrictions on the promo-tion are to truly understand what the promotional offer means to theconsumer

      Phone RestrictionsSome promotions are valid only if you buy a particular name brand ormodel phone with a service plan within a certain price range Or thepromotion may be for a service that is supported only on certainphonesThis is usually the case with features that are supported onadvanced phones only

      MinutesHow many minutes are too many If you could talk for 24 hoursstraight you could use up 1440 minutes Unless you are a teenagerthatrsquos almost impossible More conservatively if you talked for six hoursevery weekend in a month you would use up 1440 minutes Beforeyou get overly impressed by the number of free minutes that you areentitled to with the special offer do the math

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      176 Chapter 11 bull Understanding Special Deals and Promotions

      The restrictions on the minutes are also important to check Unlessthe minutes fit into your already determined usage times and patternsthey wonrsquot be valuable to you

      Services Yoursquoll Never UseCanrsquot pass up free long distance Think again If you donrsquot call anyoneoutside of your metro area you wonrsquot get a lot of value Free mobile-to-mobile minutes Are your local friends on the same network If nottry another promotion Free Wireless Internet service Is your phonecompatible Have you tried it out to see if the usability will work foryou The Internet service has been available for several years but if youarenrsquot comfortable with the limitations you wonrsquot use it

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      SummaryPromotions are geared to get you to buyThey are supposed to looklike great deals and great values and sometimes they are Servicecredits and rebates are guaranteed great values Depending on how youplan to use your phone a promotion can increase the overall value ofyour new plan More minute promotions are like a free upgrade if themore minutes fit your already determined usage patterns Contractlength incentives are great deals as long as you arenrsquot planning onmoving out of town next month If you have already decided that youneed certain features or accessories then these types of promotionswill be helpful to you

      The important thing to remember is that you should put your basicneeds before the promotions that make your heart raceThink of pro-motions as extra values rather than as the main reason you are buyingAplan that meets your everyday needs will save you more money thanfree stuff that you never use

      Quick References

      Types of Promotions

      Money Back Service credits and rebates put the cash back inyour pocket

      Free Services Getting a little something extra for nothing isalways enticing but make sure it is something that you want

      Free Products Shop around to find out the real value of theproduct being offered

      Helpful Hints

      Read the fine print

      Check the expiration dates

      Make sure it is a feature or service that fits in with yourplanned usage patterns and works with your phone choice

      Understanding Special Deals and Promotions bull Chapter 11 177

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      165_cell_C11qk 111201 221 PM Page 178

      Looking Ahead

      Part IV

      165_cell_C12qk 111201 222 PM Page 179

      165_cell_C12qk 111201 222 PM Page 180

      Frequently AskedQuestions

      Frequently Asked Questions about Phones

      Frequently Asked Questions about ServiceRates and Plans

      More Frequently Asked Questions

      181

      Chapter 12

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      182 Chapter 12 bull Frequently Asked Questions

      IntroductionEverybody has questionsWersquoll give you the low down on some of themost frequently asked questions that our customer care experts answerdailyThen you can be the expert

      Frequently Asked Questions about PhonesWhen you look at the hundreds of phones that are on the markettoday you are going to have questions about themThe previous chap-ters gave an overview of the basics and differences Here we will listsome of the most common questions with the short answers

      What are the differences between analog and digital phones

      Analog phones operate by sending and receiving signals in acontinuous sound wave digital phones send and receive mes-sages by converting sounds and voices into numeric code

      Analog phones generally are less expensive than digitalphones but the service is usually more costly

      Analog phones have shorter talk and standby times than dig-ital phones

      Analog phones offer more complete coverage in rural areas Digital phones offer better voice quality Digital phones have a longer battery life Many digital phones also work on analog networks

      For more information on this topic please refer to Chapter 2

      What is the difference between PCS and cellular

      Phones that operate on a PCS system (personal communica-tions service) use digital technology and offer advanced fea-tures like caller ID

      Cellular phones can use either digital or analog technologyor both

      For more information on this topic please refer to Chapter 3

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      What is Third Generation The Third Generation (3G) mobile devices and services are the nextwave 3G will provide the capacity for online real-time transfer ofinformation regardless of time and place For example you will be ableto send images or participate in live video conferencing by using your3G mobile communications device

      For more information on this topic please refer to Chapter 13

      What is a dual-band phoneA dual-band phone is a PCS phone (digital) that can operate on analogcellular networks when it is out of range of PCS network antennas

      For more information on this topic please refer to Chapter 6

      What battery has the longest life NiMH or Li-IonLithium-ion (Li-Ion) batteries tend to offer the longest talk times andstandby times in a lightweight packagemdashand tend to be the mostexpensive Nickel Metal Hydride (NiMH) batteries are the reliablestandard that offer average talk times (2 to 5 hours) and standby times(24 to 48 hours)

      For more information on this topic please refer to Chapter 7

      What is the difference between talk time and standby time Talk time is the amount of time you spend conversing on your wire-less phone either making outgoing calls or receiving incoming callsStandby time is the amount of time that you have your phone on butare not actually talking on itYou do not have three hours of talk timeand thirty hours of standby time on one battery you have either threehours maximum to talk or thirty hours maximum to be on standby

      For more information on this topic please refer to Chapter 8

      Frequently Asked Questions aboutService Rates and PlansEven after you know all about the different rate plans services optionsand features you may still have a few questions that you want clarifiedIf this is the case you are not alone

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      184 Chapter 12 bull Frequently Asked Questions

      Why is the quality of my wireless servicesometimes inconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) causing service interference

      For more information on this topic please refer to Chapter 9

      Which wireless carrier has the best signal strengthIt dependsAs mentioned earlier the quality of your service will dependon where you live work and playYour best resources for this questionare your friends and familyThey can tell you first hand what theirexperience with a network in your area has been

      What is roamingWhen you use your phone outside of your local calling area (asdefined by your wireless carrier) you are roaming on another wire-less carrierrsquos network Airtime minutes used when roaming are gener-ally not part of your basic calling plan Check your wireless carrierrsquosplan details and coverage maps to determine when you are roamingand how you are charged for these calls Most wireless carriers alsosend an indicator to your screen display to tell you when you areroaming

      For more information on this topic please refer to Chapter 10

      If it is called a nationwide plan then why are there roaming chargesNationwide plans tend to have no roaming charges if you are in yourwireless carrierrsquos network area If you wander over to another wirelesscarrierrsquos network then you may incur roaming charges

      Although many of the nationwide wireless carriers have extensivephysical networks built they donrsquot have every square inch of the UnitedStates covered So you could have a nationwide plan based in New YorkCity and when you travel to Dallas San Francisco and Des Moines youmay have no roaming chargesThen when you take a day trip to ruralPennsylvania you wind up with roaming charges Itrsquos not how far awayyou go but exactly where you go

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      Frequently Asked Questions bull Chapter 12 185

      What plans do not charge for roamingFind the plan that covers the areas in which you travel and you will beall set If you are trying to find a plan that has absolutely no roamingcharges ever then look for a service plan that will work with phonesthat can work on digital and analog networks and which states thatthere are no roaming fees on any network

      How do I know which mode my phone is inYour phone display will have an indicator or symbol to show if you arein a digital or analog mode

      For more information on this topic please refer to Chapter 10

      What do peak and off-peak hours indicatePeak hours refer to the hours of highest wireless phone usageTypicallypeak minutes are billed at a service planrsquos highest rate Conversely off-peak hours refer to the hours of the lowest wireless phone usage andare billed at lower rates

      Peak and off-peak times vary significantly by wireless carrier Checkthe details to know for sure Peak hours typically are between the hoursof 7 AM and 7 PM Monday through Friday Off-peak hours includethe weekends some holidays and the hours from 7 PM to 7 AM duringthe week

      For more information on this topic please refer to Chapter 8

      How do service providers count anytime minutes versus evening and weekend minutesIf you call during peak times you will be using your anytime minutes Ifyou call during off-peak times you will be using your evening andweekend minutes If you call during peak times and talk straight throughto off-peak times the minutes you talk during peak time are countedtoward your anytime minutes and the minutes you talk during off-peaktime automatically switch over to your evening and weekend minutes

      Do I get charged when people call meYesYou are billed for the amount of airtime minutes that you useregardless if the call is incoming or outgoing However some serviceproviders have a feature that offers a free first minute of incoming calls

      For more information on this topic please refer to Chapter 8

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      186 Chapter 12 bull Frequently Asked Questions

      Does it use up my minutes when I call other wireless phonesSometimes Some service providers also offer a mobile-to-mobile fea-ture for a monthly feeThis nice benefit allows you free local calls toother users of your service providerrsquos wireless phone service If you calla wireless phone on another network you will be charged the samenumber of minutes as if you called a regular phone number

      When I call my voice mail am I using my minutesIt depends on the wireless carrier and the planWhen you call toretrieve your voice mail messages you may be charged airtime minutesYou will need to read the fine print or call customer service to verifythis on a carrier-by-carrier and plan-by-plan basis

      For more information on this topic please refer to Chapter 8

      What is considered a long distance callA wireless call is considered to be long distance if it is placed to anumber outside of your local calling area (which is defined by your ser-vice provider) Make sure yoursquore familiar with the boundaries of yourservice providerrsquos coverage map and local calling area

      For more information on this topic please refer to Chapter 9

      Are toll free number calls freeNoYou will not be charged a long distance charge to call a toll freenumber however you will be charged airtime for the minutes you areusing your phone to call the toll free number

      What is the farthest I can call from my wireless phoneYou can call any phone number around the world with some wirelesscarriers but many restrict international calling Read the details of theservice plan to see if international calling is allowed at all or if there isan extra monthly fee to allow it

      Can all cellular phones be used worldwide NoTo be able to place a call while you are outside the United Statesyou must have a wireless phone that is designed for use on the network

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      Frequently Asked Questions bull Chapter 12 187

      in the country where you will be traveling Most countries have someform of wireless phone service but the phone that you use in a countrymust be compatible with the prevalent technology in that country Forexample GSM (Global System for Mobile Communication) is mostcommonly used in Europe and some phones sold in the United Statescan work on the European network

      For more information on this topic please refer to Chapter 10

      More Frequently Asked Questions Still have some questions left The answers are in here somewhere

      Can I just keep the phone I have and change plansWe recommend buying a phone at the same time you buy your plan tobe sure that your phone is technologically compatible with your planFor example if you currently have an analog phone but you switch to adigital calling plan your analog phone will be uselessAlso the phonemust be programmed for a specific wireless provider So if you switchwireless providers your previous phone will not work

      For more information on this topic please refer to Chapter 8

      Can I change my service plan at any timeIf you purchased your current phone in the past year and you wantto switch to a different plan that your current wireless carrier isoffering you should be able to do that by contacting your wirelesscarrier directlyThere may be additional fees depending on the wireless carrier

      For more information on this topic please refer to Chapter 8

      Can I keep my phone number if I move or switch wireless carriersNoWhen you move or switch wireless carriers you will receive a newphone numberThe exception would be if you keep the same wirelesscarrier and move within the same area codemdashthen you may be able tokeep the same number

      For more information on this topic please refer to Chapter 8

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      188 Chapter 12 bull Frequently Asked Questions

      If I donrsquot like my phone number can I change itYes If you do not like your assigned phone number you can call yourwireless carrier and ask for a new phone numberThere may be a feecharged for this service depending on the wireless carrier

      For more information on this topic please refer to Chapter 8

      Do I have to sign a contractUsually but not alwaysAlthough most wireless carriers have a standardone-year contract length there are wireless carriers who still havemonth-to-month services availableThere may be an additionalmonthly charge if you do not sign a one-year contract On the otherside there are frequently incentives (promotions and additional services)if you are willing to sign up for a two-year contract

      For more information on this topic please refer to Chapter 8

      Why do I need a credit card to buy a phoneIf you want the convenience of purchasing online (or by phone) youwill need a credit card because computers donrsquot take cash If you donrsquothave a credit card but you are over 18 and donrsquot have bad credit thenyou can usually go to a retail store with two forms of ID and get set up

      For more information on this topic please refer to Chapter 8

      Are rebates for phones instant or mail-inIt depends on the promotion Most rebates do need to be mailed in bya certain date to get the credit or checkWireless carriers try to distin-guish between types of rebates by highlighting immediate credit pro-motions as instant service credits or instant rebates

      For more information on this topic please refer to Chapter 11

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      The Future ofWirelessCommunications

      Quick References in this chapter

      As Use Increases Prices Fall

      What to Consider before Throwing AwayYour Home Phone

      Wireless as the Only CommunicationsNetwork

      Combining All Your Devices

      3GmdashThe Third Generation of Wireless

      Summary

      Quick References

      189

      Chapter 13

      165_cell_C13qk 111201 227 PM Page 189

      190 Chapter 13 bull The Future of Wireless Communications

      IntroductionMarket analysts estimate the number of mobile phone users worldwide atjust fewer than 500 million and projections place that number at around125 billion within the next five years In the United States alone thenumber of wireless customers is well over 110 million People are alsostarting to dispose of their home phones in favor of wireless phones

      These staggering numbers can mean only one thing wireless net-works are destined to rival the traditional phone services that Ma Bellhas been maintaining since before the turn of the centuryAnnoyingno-signal messages will go the way of the switchboard operatorRoaming will cease to have anything to do with complex billing issuesand everyonemdashyou me that guy who thinks wireless phones are thedownfall of society and culturemdashwill carry a wireless phone

      The remaining hurdles for everyone to forsake their home phonesin favor of wireless are reliability coverage features and cost Cost isbecoming less and less an issue as wireless phones and services arebecoming more affordable and comparable to home phones Coverageareas for wireless services in residential areas are getting better in bothservice areas and quality of service however coverage is still an issue formany individuals in overly remote or rural locationsThe reliability ofwireless service is increasing as coverage areas are increasing and thefeatures available on wireless phones are rivaling those available on yourhome phone

      As Use Increases Prices FallThe cost of an average wireless minute continues to drop bringing itcloser to the cost of an average minute of use from your home phonebut with the additional features being offered to consumers the averagemonthly wireless bill may soon increaseAs these per minute prices getcloser together more and more people will abandon their home phonesaltogether and go purely wirelessToday according to the Yankee Groupthe leading telecommunications industry analysts approximately 2 to 4percent of people polled say they are using only wireless phonesThatnumber is a 100 percent increase from last year and is expected to con-tinue to grow exponentially year

      Average monthly wireless bills are approximately $40 but thatnumber varies greatly between the wireless carriersWireless carrierslike Nextel who promote directly to business users have the highest

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      The Future of Wireless Communications bull Chapter 13 191

      average monthly service fee around $70Wireless carriers who have ahigh percentage of prepaid wireless users have lower average monthlyservice fees which could run anywhere from $20 to $30As wirelesscarriers start to add more and more minutes to their rate plans theaverage cost per minute of use will continue to fall and the $30 you payfor your home phone will be an expense you can easily replace with a$30 monthly service fee for a phone that you can take anywhere

      The average monthly mobile bill has decreased between 7 and 10 per-cent per year for the past decade making mobile phones an increasinglypractical investmentAs that trend continues it begs to ask the questionldquoWhy bother owning two phones at allrdquo In many instances owning amobile phone has become more economical than owning only a landline

      However the trend of lower average per-minute costs for wirelesshas not escaped notice of the wireless carriers who are adding new fea-tures to their wireless services and charging customers extra to usethem thereby trying to increase the revenue that the wireless carrierssee on a monthly basis So if you go totally wireless and want to sende-mails from your phone you will pay extra for that which only makessensemdashadded features for added cost

      What to Consider before ThrowingAway Your Home PhoneBefore becoming the savvy unencumbered and entirely mobile indi-vidual that you aspire to be consider the following

      Clarity Donrsquot toss out your big button classic until you arecomfortable that wireless service will function normallythroughout your homeTry a call from the bedroom with thedoor closed check your voice mail from the basement sit inyour closet Even give it a try from the bathroomTherersquosnothing worse than missing a call while brushing your teeth

      Internet Access Despite the busy signal or instant voicemail that tells friends and family they have been forsaken forthe wonders of the Web dial-up access is still the cheapest andsimplest game in town So unless you are ready to lay down afew bucks for alternate Web access like cable or a DigitalSubscriber Line (DSL) yoursquore going to be beholden to yourhome phone line for a little while longerThere are a number

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      192 Chapter 13 bull The Future of Wireless Communications

      of wireless Internet services out there but they are still rela-tively slow and expensive

      Equipment Many phones using digital networks offeroptions like caller ID and voice mail but theyrsquore not yet asfull-featured as landlinesAlso keep in mind that mobilephone technology is developing at an intense speed so itrsquoslikely that yoursquoll be upgrading in less than a year (six to sevenmonths on average according to one telecom analyst) and at asignificant cost

      Air Time Do you talk a lot If yoursquore a phone junkie itdoesnrsquot matter if you call local or long distancemdashyoursquoll usemost service providersrsquo free minutes plans in a matter of daysAnd thatrsquos when things get expensive

      Dead Battery Barring a compulsive urge to save energy atall costs yoursquore going to end up with a dead battery at somepoint

      Wireless as the OnlyCommunications NetworkThe technology enabling you to dispense of your home phone is onlygoing to improve In developing countries with little or no telecommu-nications infrastructure the obvious and inexpensive solution is wirelessfor all telephone communicationsThe signal tower has replaced thetelephone pole and airwaves have replaced the wires It is much lessexpensive to build a few towers to cover a large population of peoplefor wireless phones than it is to put up phone poles and string tele-phone cables to all houses in very remote areas

      Around the world the push is on for reliable wireless service andthe resulting effect of its rapid worldwide establishment is a pent-updemand for wireless Some countries create waiting lists for wirelessphones when a network is being builtAnd the customers are happy tobe on the listmdashthey have been waiting years for a landline phone so acouple weeks to wait for a wireless phone is truly remarkable

      If you opt for a satellite phone there is virtually no place in theworld where you cannot use the phoneThe problem with satellitephones is that they are still very expensive (approximately $1500 for thephone) and the service is prohibitive for most (a call will cost well over$1 per minute sometimes four or five times that much)These prices are

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      The Future of Wireless Communications bull Chapter 13 193

      decreasing and as with all wireless technology prices will become moremainstream if the market place responds with a need for satellite phones

      Combining All Your DevicesMany people carry around multiple electronic devices to stay connectedand stay organizedmdashphone pager PDA MP3 playerThe future of wire-less is that all these devices can be thrown away and one device canreplace themWhy carry a briefcase to lug around all your digital deviceswhen you can have a single device that fits in your shirt pocket

      The struggle that is evolving today is one regarding the ldquoformfactorrdquo of the all-in-one devices Do we want a PDA that works like aphone and pager or a phone that acts like a PDA Do we need a fullkeyboard on the device or will we use a regular phone keypad Shouldthe device have a microphone built in or should it have an earpiecethat pulls out from the device with a wire to use as the earpiece andmicrophone They jury is currently out with things like the formerlyvoice-less Handspring Visor PDA adding the Visor Phone module to itscompatible product list One sure sign of the push to get consumeradoption of these devices can be seen in the rapid price reductions ofthe Visor Phonemdashfrom $300 (on top of the cost of the Visor from $200to $500) to FREEmdashas long as you activate service with the wirelesscarrier On the phone with a PDA included side Kyocera has come outwith a phone that has the Palm operating system built in so you canthrow away your Palm Pilot and make calls from their 6035 modelphoneThe only problem is the price tagmdash$400 to $500

      One of the last hurdles to make that all-in-one device a must-haveitem is the ability to tie into your information at work Most companiesuse an e-mail program and calendar program that sits behind a securefirewall and is next to impossible to access from the outside world witha wireless devicemdashwithout getting help from the IT departmentAndeven if you can access your e-mail you typically have to handle mul-tiple e-mail accounts with duplicate e-mails all over the place if you useyour wireless phone to read and reply or otherwise manage your e-mailThis is getting better with new applications that are being devel-oped as well as with new technology that the wireless carriers arestarting to add to their networks to help make the whole process morecustomer-friendly

      So the future of wireless will see these all-in-one devices comedown in price get smaller in size and do all the things that your

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      194 Chapter 13 bull The Future of Wireless Communications

      desktop computer doesmdashwithout having to work with your IT depart-ment or completely reconfigure your computer

      3GmdashThe Third Generation of WirelessYou may have heard about the next step for wireless phones that iscoming soonmdashThird Generation Wireless or 3G 3G is an umbrellaterm covering all the new data services that will be coming soon to yourwireless phone and networkThese services include high-speed data fore-mail and Web content downloading songs and even video confer-encingAlthough all this sounds great it will take a tremendous amountof effort and money on the wireless carriersrsquo sides to update their net-works for the increased amount of bandwidth that will be required tosend these services over the wireless network Currently many wirelesscarriers are preparing their networks for higher speed and bandwidthdata requirements Phone manufacturers are creating phones that willoffer these services In the fall of 2001 NTT DoCoMo in Japan releasedthe first ever 3G phone into the hands of their consumers includingwireless video capabilities Is 3G coming to the United States Yes but itwill take a while for it to succeed here with all the features that willdrive wireless demand and use (and revenue for the wireless carriers)

      The first generation of wireless was pure voice without wiresThesecond generation was the ability to send voice and data using digitalsignals which is where the majority of wireless users are todayThereare many phones out there that can access Web sites send and receivemessages and listen to music Some wireless networks are beingupgraded to allow what is being called 25G services higher speed datathan 2G with ldquoalways-onrdquo capability instead of making the user switchfrom voice to data when they want to use one or the other Carriersare starting to prepare for 3G by moving to 25G and phone manufac-turers are preparing by making phones that can work on todayrsquos 2G and25G networks and that will be upgradeable to the 3G networks

      The only question remaining for the wireless carriers and thephone manufacturers is ldquoWhat will be the 3G capability that everyonewill absolutely need and be willing to pay extra forrdquoAnd the jury isdefinitely still out on that question Maybe those lucky enough to buythe new 3G phones in Japan (costing approximately $600) will discoverthe answer to that question and tell the rest of the wireless world

      wwwgetconnectedcom

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      SummaryThe future of wireless is looking incredibly brightThe ability to use awireless phone as your only phone with the same reliability and clarityyou are used to for your home phone is coming soonmdashindeed it isalready here in some parts of the country New services are being addedto wireless phones with more to come all the time to make your wire-less phone the only communication device you need for voice theInternet video music and more

      Quick References

      As Use Increases Prices Fall

      The average monthly cost for wireless use is around $40but varies from less than $20 for minimal use to over $100for heavy use

      Per-minute rates continue to fall with increasingly largeincluded minutes in rate plans

      Carriers are looking to extra features like wireless messagingand e-mail at extra cost to help offset the lower per-minuteprices or even to increase the monthly revenue

      Only approximately 2 to 4 percent of wireless users use onlywireless and have no home phone

      What to Consider before Throwing Away Your Home Phone

      Consider clarity and coveragemdashmake sure you have adequatewireless service at your house

      Consider other telephone line needs like Internet access faxmachines etc

      Consider the need for powermdashmake sure you have extra bat-teries or a charger that allows you to talk and charge at thesame time

      The Future of Wireless Communications bull Chapter 13 195

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      The Future of Wireless Communications bull Chapter 13 195

      165_cell_C13qk 111201 227 PM Page 195

      Wireless as the Only Communications Network

      Wiring every home in remote areas of the world is incrediblyexpensive and nearly impossible so wireless networks can fillthe need for developing countries

      Waiting lists in countries for years is not uncommon for tradi-tional telephone service so waiting lists are being created forwireless phones as soon as the first shovel of dirt is taken for anew antenna for a new wireless network

      Satellite phones are available and cover virtually the entireworld but are big expensive and mostly for individuals thatmust be in touch wherever they are

      Combining All Your Devices

      Wireless phone pager Personal Digital Assistant MP3Playermdashit does it all but do you or will you need it

      Is the best fit a phone with an added PDA or a PDA with anadded phone The debate continues

      Price is still driving the decision for potential usersmdashall-in-onedevices are about $400mdash$500

      3GmdashThe Third Generation of Wireless

      The first generation of wireless was voice

      The second generation of wireless (2G) was voice and data

      The second-and-a-half generation of wireless (25G) consistsof voice data Internet content and higher speed data access

      The third generation of wireless (3G) is virtually everythingyou have with a wired devicemdashvoice data Internet high-speed data video music and so on

      Japan has 3G todaymdashthe rest of the world waits to see whatthey think and will join them in 2002 or beyond

      196 Chapter 13 bull The Future of Wireless Communications

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      Glossary ofWireless Terms

      197

      Appendix A

      165_cell_CApxAqk 111201 228 PM Page 197

      198 Appendix A bull Glossary of Wireless Terms

      3G The Third Generation of wireless services thatinclude high-speed data video and music over highbandwidth access

      Access Fee A monthly charge for the ability to con-nect to a wireless networkThis fee is assessed monthlywhether the phone is actually used or not

      Activation Fee A fee charged by service providers toconfigure a phone to work on a carrierrsquos networkThereis usually a charge to activate your phone somewherearound the $25 mark

      Advanced Mobile Phone Service The ldquotraditionalcellularrdquo phone system

      Air Interface The operating system that a wirelessphone is onThese include AMPS CDMA GSM andTDMA

      Airtime The amount of time customers spend talkingover their wireless networks for which they are billedThis time usually includes the time spent talking on bothincoming and outgoing calls

      Alphanumeric Display A display screen on a phoneusually an LCD screen that has the ability to displayboth text and numbers

      Alphanumeric Messaging The capability to displaymessages on a phone in both text and numbers

      AMPS Refer to Advanced Mobile Phone Service

      Analog The original cellular air interface or technologyused to transmit voice from the wireless phone to the cel-lular antenna and base stationAnalog waves are continuoussound waves that are transmitted from point to point

      Antenna A device for transmitting and receiving radiosignals

      Area Code A three-digit telephone number prefixassigned to a calling area

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      Glossary of Wireless Terms bull Appendix A 199

      Automatic Call Delivery A service feature thatallows a user to receive calls even when roaming outsideof the phonersquos home coverage area

      Bandwidth The amount of data you can send througha channel Usually measured in bits-per-second (bps)The greater the bandwidth the greater the amount ofdata transmitted over a given period of time

      Base Station A fixed location (such as a cellular tele-phone tower) that communicates to many mobile sta-tions (wireless phones)

      Broadband A communications channel of high band-width capable of transmitting a relatively large amountof data over a given period of time

      Bundling Grouping various telecommunications ser-vices as a package to increase the appeal to potential cus-tomers For example a bundled package could includelong distance cellular Internet and cable services

      Call Blocking A feature that allows a user to preventincoming calls from specified callers

      Call Forwarding A feature that allows callers toreceive calls at another number when they know theywill be away from their phone

      Call Return Usually called 69 this feature allows theuser to get the number of the last incoming call

      Call Waiting A feature that allows a user to be noti-fied of another incoming call while a call is already inprogress and gives the user the ability to answer thesecond call while the first call remains on hold

      Caller ID A feature that displays a callerrsquos telephonenumber andor name before the call is answered

      Cancellation Fee A charge for canceling your cellularservice contract before the contract has endedThis canbe as much as $200

      wwwgetconnectedcom

      165_cell_CApxAqk 111201 228 PM Page 199

      200 Appendix A bull Glossary of Wireless Terms

      Carrier A company that provides telecommunicationsservices Same as Service Provider

      CDMA Refer to Code Division Multiple Access

      Cell The geographic region that is serviced by onebase station in either analog cellular or digital networks

      Cell Site The location where the wireless antenna andnetwork communications equipment is placed

      Cellular The type of wireless communication that ismost familiar to mobile phones users Called cellularbecause the system uses many base stations to divide aservice area into multiple cells Cellular calls are trans-ferred from base station to base station as a user travelsfrom cell to cell

      Channel A path or frequency along which a commu-nications signal is transmitted

      Circuit-Switched Data Wireless data transmittedover a single channel thereby tying up a channel for theentire transmission

      Code Division Multiple Access One method thedigital technologies use for wireless phone serviceCDMA encodes each call as a coded sequence across theentire frequency spectrum Each conversation is modu-lated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the fre-quency spectrum

      Coverage Area The area in which you can use yourwireless service as determined by your service providerIt usually includes your service area around your homeas well as some extended service areas where can useyour service but where you may be charged long dis-tance andor roaming charges Same as Service Area

      Digital A technology that transmits phone signalsacross long distances by converting voice and data intobinary codes of zeros and ones and sending it across net-

      wwwgetconnectedcom

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      Glossary of Wireless Terms bull Appendix A 201

      works of small regions one region at a time at a certainwavelengthThese networks are also known as PersonalCommunications Service (PCS) networks a namebranded by Sprint

      Dual Band A feature on some digital phones thatallows it to operate on analog networks when digital ser-vice is not available and vice versa

      Dual Mode Describes a phone that works on bothanalog and digital networks

      Enhanced Specialized Mobile Radio Systems thatuse digital radio transmission similar to other digitaltechnologies Spread-spectrum modes such as frequencyhopping are common One major difference from othernetworks is that in an ESMR system connectionbetween users is almost instantaneous compared withthe typical delay required to dial and set up a call in apublic cellular network

      ESMR See Enhanced Specialized Mobile Radio

      Extended Service Area The part of the carrierrsquos cov-erage area where you can use the network you may becharged roaming andor long distance charges however

      FCC Refer to Federal CommunicationsCommission

      Federal Communications Commission A USgovernment agency responsible for regulating communi-cations industries

      Frequency A measure of the energy as one or morewaves per second in an electrical or light wave informa-tion signalA signalrsquos frequency is stated in either cycles-per-second or Hertz (Hz)

      GHz (gigaHertz) Billions of Hertz

      Global Positioning System A series of 24 geosyn-chronous satellites that continuously transmit their positionUsed in personal tracking navigation and automatic vehiclelocation technologies

      wwwgetconnectedcom

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      202 Appendix A bull Glossary of Wireless Terms

      Global System for Mobile Communications Themain technology used by the European systems it is usedby only a small percentage of wireless carriers in theUnited States

      GPS Refer to Global Positioning System

      GSM Refer to Global System for MobileCommunications

      Handset Any handheld device used to transmit andreceive calls from a wireless systemAlso known as a wirelessphone a cellular phone a mobile phone or a PCS phone

      Hands-Free A feature for mobile phones that allowsdrivers to use their car phone without lifting or holdingthe handset to their earsAn important safety feature

      Hands-Free Speakerphone A feature of some wire-less phones that allows users to talk and listen to callswithout holding the phone against their heads

      Handheld Device Markup Language A languageused to create Web sites accessible to wireless devices

      Hand-Off The process where a wireless call is movedfrom one tower to another while the user is travelingfrom place to place

      HDML Refer to Handheld Device MarkupLanguage

      Hertz A measurement of electromagnetic energyequivalent to one ldquowaverdquo or cycle per second

      Home Coverage Area The part of the wireless car-rierrsquos coverage area where the rates are lowest with nolong distance or roaming fees

      Hz Refer to Hertz

      iDEN Refer to Integrated Digital EnhancedNetwork

      Incremental Charge The method of rounding usedby wireless carriers to compute your bill Carriers usuallyround your airtime up to the next full minute although

      wwwgetconnectedcom

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      Glossary of Wireless Terms bull Appendix A 203

      some providers round to the closest six seconds or onesecond

      Integrated Digital Enhanced Network A MotorolaInc enhanced specialized mobile radio network tech-nology that combines two-way radio telephone textmessaging and data transmission into one network

      Integrated Services Digital Network An advancedhigh-capacity wireline technology used for high-speeddata transfer

      ISDN Refer to Integrated Services DigitalNetworking

      kbps Stands for kilobytes-per-second and is used formeasuring the speed at which data is transmitted

      Landline Traditional wired telephone service

      LCD Refer to Liquid Crystal Display

      LEO Refer to Low-Earth Orbit

      Liquid Crystal Display A flat-panel screen used todisplay numbers andor characters Often found on awireless handset

      LNP Refer to Local Number Portability

      Low-Earth Orbit A mobile communications satellitebetween 700 and 2000 kilometers above the earth

      Local Number Portability The ability of subscribersto switch local or wireless carriers and still retain thesame phone number as they can now with long distancecarriersWireless carriers were originally scheduled forLNP in 1999 but have successfully postponed this regu-lation as it will require them to spend millions of dollarsfor system upgrades

      Local Calling Area The region across which the callis truly local involving no toll charges

      Memory Dialing A feature that allows you to storefrequently called numbers and access them by dialingone number

      wwwgetconnectedcom

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      204 Appendix A bull Glossary of Wireless Terms

      Message Alert A light or other indicator on a wirelessphone that notifies a user that a call has come inAuseful feature especially if the wireless subscriber hasvoice mail

      Metropolitan Service Area An area defined by theUS government for use in grouping census data andother statistics MSAs include a city of at least 50000people or an urbanized area of at least 100000 peopleand the counties that include these areas Not all areas ofthe United States are in an MSAThe FCC used thesearea definitions to license cellular telephone service car-riersThere are 306 regions of the United States desig-nated as MSAs

      MHz Megahertz which equals 1 million cycles persecond

      Micro-Browser Software loaded onto some wirelessphones that is analogous to the Web browser you use toaccess the Internet from your home or work PC

      MIN Refer to Mobile Identification Number

      Mobile Identification Number The 10-digit phonenumber assigned to your cellular phone

      Monthly Access Charge The monthly fee you pay tohave service from a wireless carrier

      MSA Refer to Metropolitan Service Area

      NAMPS Refer to Narrowband Advanced MobilePhone Service

      Narrowband Advanced Mobile Phone ServiceWireless technology that incorporates some digital tech-nology to allow the system to carry about three times asmany calls as the original version of AMPS

      Nationwide Long Distance Calling to anywhere inthe United States from anywhere in the United StatesAn additional per-minute fee typically is charged

      wwwgetconnectedcom

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      Glossary of Wireless Terms bull Appendix A 205

      NiCad Refer to Nickel Cadmium Battery

      Nickel Cadmium Battery The earliest form ofrechargeable battery for wireless phones

      No Service Indicator A feature of wireless phonesthat tells the user that wireless service is unavailable in aparticular location Usually an LED on the handset

      Off-Peak Designated times when calling rates are lowThese times are generally evenings and weekends

      Packet-Switched Data Wireless data transmitted overmultiple channels thereby not tying up a channel for theentire transmission

      Paging A feature of a wireless device that allowsreception of a signal or alphanumeric message

      PCS Refer to Personal Communication Services

      PDA Refer to Personal Digital Assistant

      Personal Communications Services A two-way1900 MHz digital voice messaging and data servicedesigned as the second generation of cellular

      Personal Digital Assistant A portable computingdevice capable of transmitting dataThese devices makepossible services such as paging data messaging elec-tronic mail computing facsimile date book and otherinformation handling capabilities

      Peak Period(s) Any time of day as determined by awireless carrier when there are high levels of communi-cations traffic on the system

      Prepaid Cellular A system allowing subscribers to payin advanced for wireless service Prepaid is generally usedfor customers with little or no credit history students orthose who want to adhere to a budget

      Radio Frequency The range within radio wavesmay be transmitted from about 3 KHz to about300000 MHz

      wwwgetconnectedcom

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      206 Appendix A bull Glossary of Wireless Terms

      RF Refer to Radio Frequency

      Roadside Assistance An added feature that gives youroadside emergency help

      Roaming Using your phone outside of your local ser-vice areaYou usually are charged an additional per-minutefee for this service and may also be charged an additionalmonthly roaming fee for the first use per month

      Roaming Indicator The symbol on your phone thatindicates that you are outside of your home area

      Roamer Port A special port or phone number usedin the early days of wireless that the user needed to dialinto in order to use the wireless phone while travelingoutside of their home area

      Service Area The geographic area served by a wirelesssystem Same as Coverage Area

      Service Charge The amount you pay each month toreceive wireless serviceThis amount is fixed and paidmonthly regardless of how much or how little you useyour wireless phone

      Service Plan Rate or calling plan provided by a wire-less carrier Calling rates allotted minutes per month andmonthly fees vary by the service plan

      Service Provider Synonymous with WirelessCarrierA company that supplies telecommunicationservices (examples include ATampT Cingular Sprint PCSVerizon)

      Short Message Service The ability to send andreceive text messages on your wireless phoneWorksmuch like e-mail with a limitation to the number ofcharacters you can send and receive usually 100 to 200characters maximum

      Single Band Phone A wireless phone that operates ononly one frequency for example only analog or digital

      wwwgetconnectedcom

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      Glossary of Wireless Terms bull Appendix A 207

      Single Mode A wireless phone that operates on onlyone frequency

      Slamming The unauthorized switching of a cus-tomerrsquos phone service to another carrier

      Smart Phone A class of wireless phones typically usedto describe handsets with many features and often a key-boardWhat makes the phone ldquosmartrdquo is its ability tohandle data not only voice calls

      SMS Refer to Short Message Service

      Subscriber A cellular phone user

      Standby Time The amount of time you can leaveyour phone on before you will need to recharge yourbattery

      Talk Time The amount of time you can actually talkon your phone before you have to recharge your battery

      TDMA Refer to Time Division Multiple Access

      Termination Charges Fees that wireless telephonecompanies pay to complete calls on wireline phone net-works or vice versa

      Time Division Multiple Access A method of digitalwireless communications transmission that allows a largenumber of users to access (in sequence) a single radiofrequency channel without interference by allocatingunique time slots to each user within each channel

      Toll Charges Charges for placing long distance calls

      Toll-Free Calling Area An area in which calls can beplaced without incurring long distance charges

      Tri-Mode Phone Phones that work on three fre-quencies typically using 1900 MHz 800 MHz digital orreverting to 800 MHz analog cellular when digital is notavailableAlso these phones may have the ability to workon 900 MHz networks overseas

      wwwgetconnectedcom

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      208 Appendix A bull Glossary of Wireless Terms

      Voice Activation A feature that allows a subscriber todial a phone by spoken commands instead of pressingthe number keys physicallyThe feature contributes toconvenience as well as safe driving

      Voice Mail A system that answers phone calls andrecords incoming messages

      Voice Recognition The capability for cellularphones PCs and other communications devices to beactivated or controlled by voice commands

      Voice-Activated Dialing A feature that allows usersto speak words into a wireless phone to cause it to dialpreprogrammed telephone numbers without using thebuttons

      WAP Refer to Wireless Application Protocol

      WBMP Refer to Wireless Bitmap Images

      Wireless Using the radio-frequency spectrum fortransmitting and receiving voice data and video signalsfor communications

      Wireless Application Protocol A universal standardcreated to allow access to the wireless Internet

      Wireless Bitmap Images The preferred file formatfor displaying images on wireless devices

      Wireless Carrier A company that provides wirelesstelecommunications services Same as Service Provider

      Wireless Internet An RF-based service that providesaccess to Internet e-mail andor the World Wide Web

      Wireless Internet Portal Web services that let userscreate a personal Wireless Internet experience

      Wireless Markup Language The language used tocreate Web sites accessible by wireless devices

      WML Refer to Wireless Markup Language

      WMLScript Web programming similar to JavaScriptwhich allows the wireless user to see certain Web content

      wwwgetconnectedcom

      165_cell_CApxAqk 111201 228 PM Page 208

      How to Use theGetConnectedcomWeb Site

      209

      Appendix B

      165_cell_CApxBqk 111401 444 PM Page 209

      210 Appendix B bull How to Use the GetConnectedcom Web Site

      IntroductionThe GetConnectedcom Web site was created to provide you with awide choice of up-to-date plans that are available in your area for com-parison and purchaseWe have created a variety of online tools to helpyou determine which plan will work best for you Itrsquos like runningaround all over town and asking all your friends what they do but youcan do it all in less than 30 minutesWhether you are a first-time buyeror just looking for a better deal we can help you

      Home PageWhen you go to wwwGetConnectedcom you will see our homepage (see Figure B1)We sell a variety of telecommunication servicesfrom wireless phones to high-speed Internet and long distance serviceClick Wireless

      wwwgetconnectedcom

      Figure B1 The GetConnectedcom Home Page

      165_cell_CApxBqk 111401 444 PM Page 210

      How to Use the GetConnectedcom Web Site bull Appendix B 211

      Enter the ZIP code for the place you will be activating service(see Figure B2) For most people this is your home ZIP code Forsome it may be your work ZIP code If you are moving and donrsquotknow your ZIP code yet you can choose a city and a state and see theplans that are available in the city

      WHY DO YOU NEED MY ZIP CODEWireless services are available only in certain areas The plans thatyou can buy are different if you live in California than if you live inFlorida When you enter your ZIP code we search through all of theplans and show you only the ones that will work where you live

      Wireless Home PageAfter entering your ZIP code you will see all of the options availableto you (see Figure B3) Feel free to browse around Everyone has dif-

      wwwgetconnectedcom

      Figure B2 Enter Your ZIP Code

      165_cell_CApxBqk 111401 444 PM Page 211

      212 Appendix B bull How to Use the GetConnectedcom Web Site

      ferent shopping stylesWe recommend selecting your plan your phoneand any accessories you might needAlthough we detail this shoppingprocess for you you could choose to start with a phone or a GreatDeal We will also provide some helpful hints on the tools that can helpyou make a decision

      Havenrsquot Decided Which Plan Is for You Start HereGetConnectedcom offers a variety of tools to assist you in selecting theservices and phones that are right for youThese tools can help youfind exactly what yoursquore looking for online if you havenrsquot alreadydecided

      wwwgetconnectedcom

      Figure B3 Shopping Options for Purchasing Wireless

      165_cell_CApxBqk 111401 444 PM Page 212

      How to Use the GetConnectedcom Web Site bull Appendix B 213

      Lifestyles If you have only a general idea of how you woulduse your cellular phone this will be the most helpful tool foryou Based on the lifestyle you select the plans you see will benarrowed down to the ones that are in that usage range

      Wizard This tool is best if you have a good idea of howyou will use your phone (maybe yoursquove had one before) or ifthere are features you know you needThe more informationyou provide the more specific the plans you see will be Ifyou want to see more plans back up and deselect informationand watch your choices grow

      Bill Calculator Do you happen to have your bill with youWant to make a best guess Enter your peak minutes off-peakminutes long distance minutes and roaming minutes and thecalculator will show you which plan is the most cost effectivefor youThe result set you see will list all of the plans withyour calculated monthly bill estimate sorted by least to mostexpensive

      Picking a PlanClick By Plans and you will see a complete list of all of the plansavailable in your ZIP codeThis list could contain between 20 and 100different plans showing each of the wireless carrierrsquos local regional andnational plan offerings It may seem overwhelming but we have builtsome features to help you trim the list down quickly to just your rangeThen you can compare the details pick the best plan and be on yourway to choosing a phone

      NOTE

      Some wireless carriers that you know in your area might not showup in the listing This may be because they have been unable toprovide us with accurate information

      Browsing by PlansThanks to the highly competitive market place that wireless carriersshare you have many different features on which to base your decision

      wwwgetconnectedcom

      165_cell_CApxBqk 111401 444 PM Page 213

      214 Appendix B bull How to Use the GetConnectedcom Web Site

      You can choose by monthly fee or number of minutes or wireless carrierbrand nameThe tools on this page are designed to help you select a planbased on the factors that are most important to you (see Figure B4)

      Sort Buttons Click any of the sort buttons to sort theplans by the information in that column

      Filters By selecting options within these filters you cannarrow down the plans to just what you want to see

      Compare See a few plans that look good but you canrsquotquite tell why they are different Check the box next to theplan (up to five plans) then click the Compare button at thetop of that columnYou will be shown the detail level infor-mation for those plans side-by-side so you can pick the bestplan for you

      Detailed Information To view additional information onany plan click either the plan name or the Details link

      Promotional Information Click the promo icon to seeall of the promotions available with that plan

      Phones Want to quickly see which phones are availablewith which plans Click the Phones link and you will see allof the phone choices available with that plan

      wwwgetconnectedcom

      Figure B4 Shopping by Rate Plans

      165_cell_CApxBqk 111401 444 PM Page 214

      How to Use the GetConnectedcom Web Site bull Appendix B 215

      When you find the plan that is right for you click Add to Cart andyou will be moved seamlessly on to the next stepmdashchoosing a phone

      Picking a Phone Once you click Add to Cart you will see all the phones available withthat plan Be aware that if you chose a plan because of its advanced fea-tures you will want to make sure the phone you are selecting also hasthat physical capability If you are intimidated by the price of thephone keep in mind that rebates or other promotional offers can signif-icantly reduce the cost to you

      Although the number of phones from which you can select ismuch smaller than the number of plans you sorted through it can beequally intimidating if you arenrsquot exactly sure what you wantAs in thepreceding sectionldquoBrowsing by Plansrdquo we have built in some tools tohelp you narrow down your choicesAll of the filter sort compare anddetail tools are available in this section as well

      When you see the phone you like click Select a Phone and youwill be shown more features of that phone Click Add to Cart andyou will be moved on to the next stepmdashselecting accessories

      HELPFUL HINT

      Most wireless carriers offer the same set of phones with all oftheir plans with the exception of some of the newest phones Ifthe kind of phone you get is more important to you than the planyou choose then you may want to start by picking a phone andthen choosing between the plans that are compatible with itwwwGetConnectedcom helps you shop this way too

      Browsing by PhonesIf only a certain phone will do choose the By Phones selection fromthe left navigation bar or from the Wireless home pageThis page showsyou all of the phones available to you in your ZIP code from all of thewireless carriers (see Figure B5)

      In the 3 Ways to Shop box you can either see all the phones inyour area or quickly drill down to your top priorityWhether it isNokia all the way or the smallest phone ever these links will take youto a list of phones (with pictures) where you have tools to help you

      wwwgetconnectedcom

      165_cell_CApxBqk 111401 444 PM Page 215

      216 Appendix B bull How to Use the GetConnectedcom Web Site

      decideThese tools are the filter sort compare and detail toolsdescribed earlier

      In the Top Sellers box we show you the top-selling phones foryour area so you know what everyone else is buying In the FeaturedProducts box we always show you the phones that our in-houseexperts think are a great value for the price Click the picture to gostraight to the detail page for that phone where you can get moreinformation

      Choosing AccessoriesAll of the accessories that you will be shown are compatible with thephone that you have selected If you are interested in customizing yourphone so that you can rapidly charge the battery or change the face-

      wwwgetconnectedcom

      Figure B5 Browsing by Phones

      165_cell_CApxBqk 111401 444 PM Page 216

      How to Use the GetConnectedcom Web Site bull Appendix B 217

      plate covers select your accessories here Click Add Accessories toCart and anything you have selected will be placed in your cart withyour plan and phone

      If you are interested in buying accessories for gifts you can also buya phone accessory by itself Choose the By Accessories selection fromthe left navigation bar or from the Wireless home page (see Figure B6)As in the sectionldquoBrowsing by Phonesrdquo these links will take you to alist of accessories (with pictures) where you have tools to help youdecideThese tools are the filter sort compare and detail toolsdescribed earlier

      In the Top Sellers box we show you the top-selling accessories soyou know whatrsquos popular In the Featured Products box we display avariety of accessories Click the picture to go straight to the detail pagefor that phone where you can get more informationAt any point thatyou find what you are looking for click Add Accessories to Cartand anything you have selected will be placed in your cart

      wwwgetconnectedcom

      Figure B6 The Accessories Page

      165_cell_CApxBqk 111401 444 PM Page 217

      218 Appendix B bull How to Use the GetConnectedcom Web Site

      Your Shopping CartNow you will see a preview of your selected plan phone and acces-soriesYou will also see a summary of the promotions available with theitems in your cartThese promotions will include promotions availablethrough your wireless carrier and exclusively through your retailer(GetConnected Inc) Click Checkout and you will be guided throughthe ordering process

      Ordering at GetConnected IncOrdering on wwwGetConnectedcom is easy and secure All you haveto do is complete these few short steps

      1 Begin Secure Check Out link

      2 Your Order Information Collects the general informationabout you such as your name and contact information

      3 Order Form Collects specific information that the wirelesscarrier needs to know about the plan you have selectedThispage is where you get to choose your contract lengths andother service options like voice mail

      4 Shipping Options If you have selected accessories youwill be asked to choose your preferred shipping method

      5 Place Your Order Final Confirmation If your creditcard information is required for a credit check or for chargesyou will enter that information hereThis page also confirmsyour purchases your totals and your promotionsYou mustclick Place Order to complete your order

      6 Order Confirmation This page has your order number asummary of your selections and how you can contact us foradditional assistance if needed

      After you have completed your order you will receive an e-mailright away that contains your GetConnected Inc order number a sum-mary of your selections and some specific information on what toexpect from the wireless carrier you have selected

      wwwgetconnectedcom

      165_cell_CApxBqk 111401 444 PM Page 218

      How to Use the GetConnectedcom Web Site bull Appendix B 219

      wwwgetconnectedcom

      WHAT IF I DONrsquoT LIKE TO ORDER ONLINECall 1-800-775-2506 and our Customer Care Team will completeyour order with you Although our ordering process is completelysecure we understand if you prefer not to put your personal infor-mation online

      ChecklistFor the quickest way to order a phone follow these steps

      1 Go to wwwGetConnectedcom

      2 Click Wireless

      3 Enter your ZIP code

      4 Choose By Plan

      5 Pick a plan

      6 Click Add to Cart

      7 Pick a phone

      8 Click Select Phone

      9 Click Add to Cart

      10 Pick accessories for your phone

      11 Click Add Accessories to Cart

      12 Review your order selections and click Checkout

      13 Click Begin Secure Checkout

      14 Fill in your order information and click Continue

      15 Fill in your service options and click Continue

      16 Review your order selections for final confirmation and clickPlace Order

      17 Get your brand new phone

      165_cell_CApxBqk 111401 444 PM Page 219

      165_cell_CApxBqk 111401 444 PM Page 220

      221

      Index10-10 service plans 1271900 MHz 16425G services 1943G (3rd Generation)defined 198devices and services 183 194

      800 MHz 900 MHz 164

      AAC battery chargers 111access fees defined 198accessoriesbatteries See batterieschoosing 15 216free 174phone jacks 61wireless phone 108ndash113

      activation fees 127 198Advanced Mobile Phone Service

      See AMPSadvantagesof CDMA 34of digital phones 27

      air interface defined 198airtime defined 198Alltel 135 150alphanumeric display messaging 198America Online Internet portal 50AMPS (Advanced Mobile Phone

      Service)defined 198history 6 24ndash25frequency reuse plans 32

      analogdefined 198technology described 24ndash25

      analog vs digital 6comparisons 26

      features capacity 32introduction 22summary of differences 29 182ndash83

      antennasdefined 198wireless phone 59

      architecture of GSM 35area code defined 198Argentina wireless carriers in 168ATampT first mobile phone service 23ATampT Wireless 135national network (fig) 140 147prepaid plan 129roaming options 162sample coverage maps (fig)

      137ndash38ATampT WorldConnect Service 166Australia wireless carriers in 168automatic call delivery defined 199automatic redial 62

      Bbandwidth defined 199base station defined 199batterieschargers 111ndash12dead 192level indicator 63life digital phone advantage 27NiMH vs Li-Ion 183talk and standby time effects 80types 113wireless phones 61

      belt clips 109benefitsof ESMR 37ndash38of GSM 35ndash36of TDMA 37

      165_cell_Indexqk 111201 432 PM Page 221

      222 Index

      Bill Calculator tool GetConnectedcomWeb site 213

      billing one-minute increments 126bills monthly 124ndash25Brazil wireless carriers in 168broadband defined 199browsing service plans 213bundling defined 199business card exchange 67

      Ccalculators 63calendars reminders 63call blocking defined 199caller ID 65defined 199fees for 127

      call forwarding 65 128 199call logs 63call return defined 199calls multiple person 37call waitingdefined 65 199fees for 128

      Canada wireless carriers in 168cancellation fees 127 199capacity CDMA benefits 34car hands-free kits 108ndash109carriersdefined 200wireless See wireless carriers

      cases for phones 77 109CB radios 23CDMA (Code Division Multiple

      Access) 24benefits of 33ndash34defined 200described 33and leading service providers (table) 39

      cell phones choosing 4ndash5 215ndash16

      cell sites defined 200cells defined 6 200cellulardefined 6 24 200vs PCS 182plans 32technology basics 6

      Centennial Cellular 155Century Telephone 155changing phone numbers 188service plans 187

      channelscircuit-switched vs packet-switched

      data 52defined 200TDMA technology use of 36

      charger jacks 62chargers 111chargestermination defined 207toll defined 207See also costs fees

      China wireless carriers in 168choosing wireless phonescost 13features 10service plans 7using GetConnectedcom Web site

      215ndash16choosing wireless services and plansassessing coverage needs 8cost 13using GetConnectedcom Web site

      212ndash15Cincinnati Bell Wireless 156Cingular Wireless 135coverage map (fig) 146national coverage map (fig) 143prepaid plan 129

      circuit-switched data

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 222

      Index 223

      defined 200transfer 52

      Clear key 61clocks 63 67Code Division Multiple Access See CDMAcolordisplay wireless phones 59 67of phones 78

      combining devices 193combining promotions 174compact phones 75comparing popular wireless phones 81compatibility of US digital and

      worldwide networks 8competing digital standards 33components of wireless phones 58contract length-based incentives 174contracts wireless carrier 188costsactivation and other fees 127belt clips 110breaking down plans and fees 124CDMA phones 34digital advantages 27dropping in future 190faceplates 113frequently asked questions about 185ndash86generic phone bill (table) 125hands-free kits 109incoming calls 185incremental charges 202Internet-ready phones 47range of 80rate plans 14roaming 162ndash67satellite phones 169service plan rate structures 121shopping by rate plans 214wireless phone service 13

      countries guide to wireless carriers in167ndash68

      coverageareas 134 200 202assessing your needs 8ATampT Wireless national map (fig) 147Cingular Wireless national map (fig)

      143 146comparing phone plans 122digital phones disadvantage 28local 136national regional 139Nextel national map (fig) 149Qwest national map (fig) 153sample maps (figs) 137 138Spring PCS national map (fig) 148Triton PCS national map (fig) 154VOICESTREAM Wireless national map

      (fig) 151US Cellular national map (fig) 152

      creditcards 188checks 130service 172

      Cricket Communications 123 135156 161

      currency converter 67custom ring tones 64

      Ddata cables 51datafax capable 66data speed 52data transfercircuit-switched and packet-switched 52rates wireless phones 45

      devices combining 193dial-around services 127dialingautomatic redial 62last number recall 63voice-activated defined 208

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 223

      224 Index

      digitaldefined 200phones advantages and disadvantages

      of 27ndash28standards competing 33systems types used in the US 33terms and definitions 32ndash40

      Digital Subscriber Line (DSL) 45 191digital technologybenefits and disadvantages of 26described 22and wireless 6

      digital vs analog 6comparisons 26introduction 22summary of differences 29 182ndash83talk time and standby time 80

      directory assistance fees 128directory of wireless carriers 144ndash56displayalphanumeric defined 198liquid crystal defined 203menus and keys 60multicolor screens 67roaming symbol 160wireless phones 45 59

      disposing of phones 191ndash92Dobson Communication Corp 155domestic roaming options 161dropped cells 34DSL (Digital Subscriber Line) 45 191dual-band phones 183 201dual mode phones 76 201Duetsche Telecom 166duplex devices 23

      EEDACS (Ericssonrsquos Enhanced Digital

      Access Communications System 37

      e-mailcombining with phones 193and Wireless Internet 44 49wireless phone features 10

      emergency calling 65Enhanced Specialized Mobile Radio See

      ESMREriccson R289LX (fig) 73Ericsson R289LX 58ndash59Ericsson R289LX (fig) 78 82Ericsson R289LX Internet-ready

      phone 48Ericssonrsquos Enhanced Digital Access

      Communications System (EDACS) 37

      ESMR (Enhanced Specialized MobileRadio)

      described 37ndash38 201digital system type 33and leading service providers (table) 39

      European frequency 164Excite Internet portal 50extended service areas defined 201

      Ffaceplates 72 78 113FAQsabout phones 182ndash83about services 183ndash88

      faxesfax-capable phones 66and wireless data 51

      FCC 201approval of AMPS 24phone frequency authority 23

      featuresof wireless phones (fig) 59requiring service 65

      Federal Communications CommissionSee FCC

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 224

      Index 225

      wwwgetconnectedcom

      feesaccess and activation 198cancellation defined 199Universal Service 127See also charges costs

      flip style phones 77FM 25France wireless carriers in 168free accessories 174free advances services 173frequencydefined 201hopping 35reuse plans 32

      frequently asked questionsabout phones 182ndash83about services 183ndash88

      Ggames 63Germany wireless carriers in 168GetConnectedcom Web sitechoosing accessories 216home page 210introduction 210ordering 218picking a phone 215picking a plan 213promotions 172shopping by rate plans 214

      GHz (gigaHertz) defined 201Global Positioning System See GPSGlobal System for Mobile

      Communications See GSMGPS (Global Positioning System) 201GSMbenefits of 35ndash36defined 202described 35digital system type 33

      digital technology 24and leading service providers (table) 39and TDMA 35

      guidelines for equipment services forvarious users (table) 17

      guide to international wireless carriers(table) 167ndash68

      HHandheld Device Markup Language

      (HDML) 202handset insurance 128handsets defined 202hands-free defined 202hands-free jacks 62hands-free kits 108ndash109hands-free speakerphone defined 202Handspring Visor Phone 193HDML (Handheld Device Markup

      Language) 45 202hertz defined 202holsters phone 109home coverage area defined 202Hz defined 202

      IiDEN (Integrated Dispatch Enhanced

      Network) 37 202included minutes rate plans 126incoming calls costs 185incremental charges defined 202insurance handset 128Integrated Digital Enhanced Network 203Integrated Services Digital Network

      (ISDN) 203interference multipath 34internationalcalling fees 128roaming options 164

      InternetWireless See Wireless Internet

      165_cell_Indexqk 111201 432 PM Page 225

      226 Index

      Internet access 191Internet-ready phones (fig) 48infrared feature 67infrastructure development for wireless 192ISDN (Integrated Services Digital

      Network) 203Italy wireless carriers in 168

      Jjacks 61Japan wireless carriers in 168

      KKbps defined 203keypad letters 60keypad lock 63Kyocera QCP-2035 (fig) 83Kyocera QCP 6035 (fig) 73 84

      Llandline defined 203laptops Internet service kits 49last number recall 63LCD (liquid crystal display) 45 203leading service providers (table) 39letters keypad 60Lifestyles tool GetConnectedcom

      Web site 213Li-Ion batteries 113 183limited time offer 175liquid crystal display (LCD) 45 203lithium-ion batteries 113 183local calling area defined 203local coverage 136local number portability defined 203locking keypad 63long distance 186comparing phone plans (table) 122

      fees 126low-earth orbit defined 203

      Mmemory dialing defined 203memos voice recorders 68message alert defined 204message key 61messagingalphanumeric defined 198picture 67text 66

      Metropolitan Service Area (MSA) 204Mexico wireless carriers in 168MHz defined 204micro-browsers 45 204MIN (Mobile Identification Number) 204minutes free 175Mitsubishi T250 Internet-ready phone

      (fig) 48 85Mobile Identification Number (MIN) 204mobile-to-mobile calling 128modems using wireless phone as 51modes single dual and tri-mode 76monthly access charges defined 204Motorola i1000 (fig) 79Motorola i1000plus (fig) 86Motorola i2000 (fig) 77 87Motorola i2000plus 165Motorola i550plus (fig) 88Motorola i700 (fig) 73Motorola i700plus (fig) 89Motorola V239 (fig) 90Motorolarsquos Integrated Dispatch Enhanced

      Network (iDEN) 37MP3combining with phone 193players 67

      MSN Mobile Internet portal 50multipath interference 34

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 226

      Index 227

      wwwgetconnectedcom

      NNAMPS (Narrowband Advanced Mobile

      Phone Service) 204national coverage 139Cingular Wireless (fig) 143 146ATampT Wireless (fig) 140 147Nextel (fig) 149Qwest (fig) 153Sprint PCS (fig) 141 148Sprint PCS (fig) 141Triton (fig) 154US Cellular (fig) 152VoiceStream (fig) 151

      nationwide long distance defined 204nationwide plans 184Netherlands wireless carriers in 168networks available 76Nextel 135 161 190nationwide coverage map (fig) 149national service plan 124international roaming options 165

      NiCad batteries 113 205nickel cadmium batteries 113 205nickel metal hydride batteries 113 183NiMH batteries 113 183Nokia 3360 91Nokia 3360 74 (fig) 91Nokia 5165 (fig) 73 77 92Nokia 6160 (fig) 93Nokia 8200 62Nokia 8260 (fig) 75 94Nokia AC Battery Charger (fig) 112Nokia Belt Clip (fig) 111Nokia Car Charger (fig) 112Nokia Desktop Charger (fig) 112Nokia Full-Phone Case (fig) 110Nokia Hands-Free Kit (fig) 108Nokia Semi-Phone Case (fig) 110no service indicator defined 205NTT DoCoMo 194numeric paging 63

      Ooff-peak times defined 205onlineordering phones 219resources wwwGetConnectedcom 7

      OpenWave 45ordering at GetConnected Inc 218

      Ppacket-switched datadefined 205transfer 52

      pager numeric 63paging defined 205Palmcombining with wireless phone 67synchronizing phone with 68

      Panasonic Allure (fig) 95Panasonic Versio (fig) 96PCS (Personal Communications

      Services) 6 24defined 205synchronizing phone with 68vs cellular 182

      PDA (Personal Digital Assistant)combining with phones 193defined 205

      peak hours 12peak periods defined 205per minutes fees 126Personal Communication Services

      See PCSPersonal Digital Assistant See PDApersonalized ring tones 64phone accessories See accessoriesphone bill generic (table) 125phone booksincoming number storage 63variety of 64

      phone jacks 61

      165_cell_Indexqk 111201 432 PM Page 227

      228 Index

      phonesaccessories See accessoriesdisposal considerations 191dual-band 183frequently asked questions about 182mode 185satellite 192smart defined 207tri-mode defined 207wireless See wireless phones

      picture messaging 67portals top Wireless Internet (table) 50Portugal wireless carriers in 168predictive text entry 61predictive text input 68prepaid cellular defined 205prepaid service plans 128ndash29prepaid wireless 14promotions 14 172ndash76combining 174GetConnectedcom 172helpful hints 175

      QQwest national network map (fig) 153

      Rradio frequency defined 205rapid battery chargers 111rate plans 11 120ndash30considerations for selecting 126cost 14prepaid option 128shopping by 214types of (table) 135upgrading 126Wireless Internet service 49

      real-time clocks 67rebates 173 188

      redial automatic 62regional coverage 139regional service plans 123resolution (display)Web sites and 45RF (Radio Frequency) defined 206ringer control 63ring tones downloading different 10roadside assistance defined 206roamer port defined 206roamingcharges See roaming chargesdefined 206described 184domestic options 161indicator 65 206international options 164introduction 160service plans 7summary 169

      roaming charges 184comparing phone plans (table) 122considerations when selecting rate

      plan 126digital phone disadvantage 28national plans with 124national plans without 123typical bill (table) 125

      Rural Cellular Corporation 155

      SSamsung Belt Clip (fig) 111Samsung Car Hands-Free Kit

      (fig) 109Samsung Full-Phone Case (fig) 110Samsung N200 48 74 79 97Samsung Uproar MP3 (fig) 74 98Sanyo SCP-5000 (fig) 99Sanyo SCP-6000 (fig) 100satellite phones 169 192security digital phone advantages 27

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 228

      Index 229

      service areascoverage 134defined 206described 136extended defined 200metropolitan defined 204

      service credits 172service plans 120ndash30changing 187choosing 7ndash8 213credit checks 130defined 206frequently asked questions about 183regional plans 123samples of (table) 129summary of 131

      service providersdefined 206evaluating quality of service 140ndash43finding in your area 135guide to international 167ndash68introduction 134leading (table) 39types of rate plans (table) 135wireless carrier directory 144ndash56See also wireless carriers

      service quality 140ndash43 184service plan rates See costsservicesthird party 50Wireless Internet 49

      Short Message Service See SMSsignal strength indicator 64SIM personalizing phone with 35single band phones 28 206single mode phones 76 207size weight of phones 72slamming defined 207smart phones defined 207SMS (Short Message Service) 10 66 206Softwarecom 45

      South Africa wireless carriers in 168South American frequencies 164South Korea wireless carriers in 168Southwestern Bell 23Spain wireless carriers in 168speaker phones 10 68special deals promotions 172ndash76spread-spectrum modes 37Sprint PCS 135national network (fig) 141 148roaming options 163

      Sprint Touchpoint 1100 (fig) 101Sprint Touchpoint 2100 (fig) 102Sprint Touchpoint 2200 (fig) 103Sprint Touchpoint 5200 (fig) 104stand-by-time defined 207standby time vs talk time 183Subscriber Identity Module (SIM) 35subscribers defined 207Sweden wireless carriers in 168

      TTaiwan wireless carriers in 168talk time vs standby time 80 183 207taxes 127TDMA (Time Division Multiple

      Access) 24benefits of 36ndash37defined 207described 36digital system type 33and GSM 35and leading service providers (table) 39

      Telecommunications Act 25Telecorp 155Telic 61termination charges defined 207textpredictive text entry 61messaging 66 128

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 229

      230 Index

      Third Generation Wireless See 3G (3rd Generation)

      third parties services provided 50three-way calling 65 128timepeak vs off-peak hours 185slotsTDMA use of 36talk defined 207talk vs standby 80 183

      Time Division Multiple AccessSee TDMA

      toll charges defined 207toll-free calling areas defined 207toll free number calls 186Touchpoint 1100 (fig) 75 79Touchpoint 2100 (fig) 74Touchpoint 5200 (fig) 75travelingabroad service plans 8See also roaming

      tri-mode phones 76 207Triton PCS southeast coverage map

      (fig) 154Triton PSCSunCom 135Turkey wireless carriers in 168two-way radio service 10

      UUnited Kingdom wireless carriers

      in 168upgrading rate plans 126usagechoosing service plans 7considerations 11ndash12sample schedule of potential phone

      (table) 12US Cellularnational network map (fig) 152rate plan 135

      VVerizon Wireless 135 139national rate map (fig) 145prepaid plan 129roaming options 163

      vibrate mode 64Vindigo Internet portal 50Visor phone 193voice-activateddialing defined 208functions 66

      voicemail 66 186conserving minutes 128defined 208fees for 127

      voice memo recorder 68voice recognition defined 208VoiceStream 135international roaming options 166national network map (fig) 151national service plan 124

      volume control 63ndash64

      Wwalkie-talkies 5 22 23WAP (Wireless Application Protocol) 45

      66 208WBMP (wireless bitmap pictures) 46 208Web theaccessing with wireless phones 46ndash47surfing with wireless phones 10

      Western Wireless 155wireless defined 24 208Wireless Application Protocol See WAPWireless Bitmap Images See WBMPwireless carrierschanging 187and content providers 50

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 230

      Index 231

      data speed 52defined 208directory of 144ndash56services provided 49See also service providers

      wireless data and faxes 51Wireless Internet 208access to 10application protocol See WAPintroduction 44top portals (table) 50

      Wireless Internet portal defined 208Wireless Markup Language (WML) 208wireless networks by country (table) 168wireless phonesaccessing the Web through 46ndash47accessories 108ndash113antenna 59batteries 113browsing for 216case design 77chargers 111choosing 4ndash5 10 215comparing popular 81ndash104components of 58ndash68data transfer rate 45display screen 59evolution of 22faceplates 113flip style 78frequently asked questions 182guide to 71ndash104guide to features of 62Internet-ready 47introduction to 5ndash7menu selection keys 60networks available 76and Palm 67plans (table) 122popular comparing 81

      predictive text entry 61purchasing through

      GetConnectedcom 212range of 186roaming symbol 160satellite 169 192screen display (fig) 46shopping by rate plans 214size weight of 72synchronizing with Palm or PC 68

      using as modem 51 165wireless servicesgrowth of 190guidelines for various users (table) 17inconsistency 184prepaid 14See also service providers

      wireless technologiesanalog and 25described 22

      Wireless Wizard 13Wizard tool GetConnectedcom

      Web site 213WML development of 45WMLScript defined 208WML (Wireless Markup Language) 208WorldCell international roaming

      options 166worldwide networks compatibility with

      US digital phones 8wwwGetConnectedcom 7

      YYahoo Internet portal 50Yankee Group 139 190

      Zzip codes GetConnectedcom

      Web site 211

      wwwgetconnectedcom

      165_cell_Indexqk 111201 432 PM Page 231

      SYNGRESS SOLUTIONShellip

      solution s s y n g r e s s c o m

      Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

      Price $2995 US $4695 CAN

      AVAILABLE JANUARY 2002wwwsyngresscom

      AVAILABLENOWwwwsyngresscom

      Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) to inter-act with the ldquostuffrdquo that makes the Internet run toexperience it in a fun and meaningful way In thisbook wersquove created a spirit of adventure and dis-covery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

      Price $2995 US $4695 CAN

      165_cell_Indexqk 111201 432 PM Page 232

      SYNGRESS SOLUTIONShellip

      solution s s y n g r e s s c o m

      Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

      Price $2995 US $4695 CAN

      AVAILABLE JANUARY 2002wwwsyngresscom

      AVAILABLENOWwwwsyngresscom

      Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) tointeract with the ldquostuffrdquo that makes the Internet runto experience it in a fun and meaningful way Inthis book wersquove created a spirit of adventure anddiscovery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

      Price $2995 US $4695 CAN

      Back adqk 111201 232 PM Page 233

      220_CitrixXP_05qxd 32702 421 PM Page 208

      • Cover
      • Table of Contents
      • Foreword
      • Part I
      • Chapter 1
      • Chapter 2
      • Chapter 3
      • Chapter 4
      • Part II
      • Chapter 5
      • Chapter 6
      • Chapter 7
      • Part III
      • Chapter 8
      • Chapter 9
      • Chapter 10
      • Chapter 11
      • Part IV
      • Chapter 12
      • Chapter 13
      • Appendix A
      • Appendix B
      • Index
      • Related Titles

        Consumerrsquos Guide to

        GetConnected Inc

        Jeff McLaughlin

        Beverly LeDonne

        165_cell_ aFMqk 111201 158 PM Page iii

        Syngress Publishing Inc the author(s) and any person or firm involved in the writing editingor production (collectively ldquoMakersrdquo) of this book (ldquothe Workrdquo) do not guarantee or warrant theresults to be obtained from the Work

        There is no guarantee of any kind expressed or implied regarding the Work or its contentsTheWork is sold AS IS and WITHOUT WARRANTY You may have other legal rights which varyfrom state to state

        In no event will Makers be liable to you for damages including any loss of profits lost savings orother incidental or consequential damages arising out from the Work or its contents Becausesome states do not allow the exclusion or limitation of liability for consequential or incidentaldamages the above limitation may not apply to you

        You should always use reasonable care including backup and other appropriate precautionswhen working with computers networks data and files

        Syngress Mediareg SyngressregldquoAsk the Author UPDATEregrdquo and ldquoCareer Advancement ThroughSkill Enhancementregrdquo are registered trademarks of Syngress Publishing IncldquoMission CriticaltraderdquoldquoHack Proofingtraderdquo and ldquoThe Only Way to Stop a Hacker is to Think Like Onetraderdquo are trademarksof Syngress Publishing Inc Brands and product names mentioned in this book are trademarks orservice marks of their respective companies

        KEY SERIAL NUMBER001 H3N5A7S9C9002 M93C5S5SB2003 CMN23CBN25004 JRN21AEN54005 DEN55KJN81006 ACS26DMD27007 QRD34MNB54008 D94H97S983009 EMS36JVP35010 W2KNOAD147

        PUBLISHED BYSyngress Publishing Inc800 Hingham StreetRockland MA 02370

        The Consumerrsquos Guide to Wireless Phones and Service Plans

        Copyright copy 2002 by Syngress Publishing IncAll rights reserved Printed in the United Statesof America Except as permitted under the Copyright Act of 1976 no part of this publicationmay be reproduced or distributed in any form or by any means or stored in a database orretrieval system without the prior written permission of the publisher with the exception thatthe program listings may be entered stored and executed in a computer system but they maynot be reproduced for publication

        Printed in the United States of America

        1 2 3 4 5 6 7 8 9 0

        ISBN 1-928994-52-0

        Technical Editor GetConnected Inc Freelance Editorial Manager Maribeth Corona-EvansCo-Publisher Richard Kristof Cover Designer Michael KavishAcquisitions Editor Catherine B Nolan Page Layout and Design Reuben Kantor Indexer Rich Carlson Copy EditorAdrienne Rebello

        Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada

        165_cell_ aFMqk 111201 158 PM Page iv

        Администратор
        librus

        v

        Syngress Acknowledgments

        We would like to acknowledge the following people for their kindnessand support in making this book possible

        Karen Cross Lance Tilford Meaghan Cunningham Kim Wylie HarryKirchner Kevin Votel Kent Anderson and Frida Yara of PublishersGroup West for sharing their incredible marketing experience andexpertise

        Mary Ging Caroline Hird Simon Beale Caroline WheelerVictoriaFuller Jonathan Bunkell and Klaus Beran of Harcourt Internationalfor making certain that our vision remains worldwide in scope

        Annabel Dent of Harcourt Australia for all their help

        David BucklandWendi Wong Daniel Loh Marie Chieng LucyChong Leslie LimAudrey Gan and Joseph Chan of TransquestPublishers for the enthusiasm with which they receive our books

        Kwon Sung June at Acorn Publishing for his support

        Ethan Atkin at Cranbury International for his help in expanding theSyngress program

        A special thank you to Janis Carpenter at PGWThank you for yourexcellent service and all your kind words Janis

        165_cell_ aFMqk 111201 158 PM Page v

        165_cell_ aFMqk 111201 158 PM Page vi

        vii

        We would like to thank three special GetConnected customer servicegurus for their help in compiling the information for this bookMartinVeronica and Ali have been working tirelessly to make sure ourcustomers get all the answers they need to make their telecom pur-chase painless and simpleTheir industry expertise is truly a hugeadvantage that our customers enjoy when researching and buying anytelecom servicemdashthey know all from wireless to DSL to long distanceThey are inspirational in their ability to switch from one incrediblycomplex topic to the next without missing a beat

        We also could not have completed this work without the supportof the entire team at GetConnected From our marketing staff to ourprogrammers everyone here has devoted themselves to the mission offinding the right type of communication services for every customerwho comes to our site and making sure everyone has the best infor-mation possible to choose the best service for their hard-earnedmoney

        Special thanks to the co-founders of GetConnected IncTracyLawrence and Sasha NovakovichThese two had the vision to createan electronic resource to help consumers get the most telecommuni-cations service for their moneyWe are proud to be able to extendtheir vision into this Guide for wireless consumers

        Thanks and Acknowledgments

        165_cell_ aFMqk 111201 158 PM Page vii

        165_cell_ aFMqk 111201 158 PM Page viii

        ix

        About GetConnected Inc

        Founded in 1999 GetConnected Inc provides a suite of softwaretools that facilitate the sale of wireless broadband local phone longdistance cable and satellite television services

        The Telecommunications Deregulation Act of 1996 was the cata-lyst for a proliferation of telecommunications services which madethe process of selecting the best providers and plans a daunting taskfor consumersThe Internet offered a tremendous opportunity forconsumers to easily find and compare all options available to themand make the right choice through an informative and intuitive elec-tronic shopping processThe Internet was also the ideal medium tohelp telecommunications service providers cost effectively acquirecustomers wwwGetConnectedcom resulted from the confluenceof these three market forces

        Named by Newsweek as one of the 103 Best Web Sites and by PCWorld as Best Cell Phone Site GetConnectedcom the showcase ofthe GetConnected functionality is an easy-to-use Web site thatempowers users with the information necessary to help them selectthe services that best meet their individual needs In addition to beinga source of the most comprehensive and accurate information avail-able the GetConnected site shopping technology and transactionprocessing capability make the purchase process simple and straight-forward Consumers are shown all plans products and special offersavailable in their area GetConnectedcom also provides highly intu-itive and interactive wizards and bill calculators that allow the user tocustomize searches and make it easier to locate and buy the mostsuitable plansThe end result Consumers get the most for theirtelecommunication dollar

        GetConnected Inc offers consumers and small businesses access toits services directly through its Web site wwwGetConnectedcom andthrough a network of partner Web sites Consumers will also be able toaccess the GetConnected telecommunication shopping services in pri-vate labeled applications at retail where GetConnected will power theshopping experience and order processing for its retail partners

        165_cell_ aFMqk 111201 158 PM Page ix

        165_cell_ aFMqk 111201 158 PM Page x

        xi

        Contributors

        Jeff McLaughlin is the Senior Director of Wireless Partnerships forGetConnected Inc and is part of the senior management team Hehas been in the wireless industry since 1994 working for wireless car-riers wireless vendors and wireless agents Jeff is responsible forsecuring partnerships with all the wireless service providers forGetConnected and for leading the strategic wireless initiatives withcarriers manufacturers and other wireless industry players Prior toGetConnected Jeff was Director of Corporate Marketing for BostonCommunications Group Inc a leading provider of prepaid servicestechnology to wireless carriers and Business Products Manager forATampT Wireless one of the leading wireless carriers in the UnitedStates He received his MBA from Seattle University and his BSfrom Northeastern University Boston MA

        Beverly LeDonne is the Senior Director of Content Services andBusiness Operations for GetConnected Inc and is part of the seniormanagement team Beverly is responsible for implementing new part-nerships and leading innovative initiatives in data management andpresentation Prior to GetConnected Beverly managed 200 employeesand an over $30 million PampL as Division Manager atAPCOAStandard Parking the largest parking management serviceorganization in the United States She received her MBA fromLouisiana State University and her BA from Thomas More CollegeMerrimack NH

        Leslie Kiddie is the eCommerce Product Manager forGetConnected Inc Leslie is currently responsible for company-wideproduct management including specification and site and systemmetric analysisAs one of GetConnectedrsquos first employees she laid thegroundwork for identifying what wireless data should be collected andpresented to consumers She also created the initial process fordefining tools and Web functionality to help GetConnected customersshop for wireless plans and products Before joining the GetConnected

        165_cell_ aFMqk 111201 158 PM Page xi

        xii Contributors

        team Leslie worked as a research analyst for Harris Interactive inRochester NY Leslie earned her BS in Communications from JamesMadison University HarrisonburgVA

        James Parmakian is Manager of Content and Creative Initiativesfor GetConnected Inc and has been involved in the Internet industrysince 1998 James is responsible for creating and maintaining wirelessand other product and service plan images and information on theGetConnected network of sites He also develops creative for the sitemarketing outreach efforts and co-brand site development Prior toGetConnected James developed and executed strategies for leadingInternet companies including iVillagecomAboutcom and Officecomat Cone a leading public relations firm James received his BS fromBoston College Chestnut Hill MA

        Melissa Paulsen has been instrumental in developing new function-ality to create an intuitive shopping experience as Content Manager forGetConnected Inc Melissarsquos efforts help getconnectedcom usersquickly find the most appropriate wireless plans and other telecommu-nications services Melissa is currently responsible for establishing andmaintaining service plan promotion and static data (including variousresources tools and companyservice provider overviews) throughoutgetconnectedcom and for itrsquos partnersrsquoWeb sites She earned herdouble-major BA in Psychology and Social Rehabilitation with a con-centration in Education from Assumption CollegeWorcester MA

        wwwgetconnectedcom

        165_cell_ aFMqk 111201 158 PM Page xii

        Using PrepaidWireless

        Prepaid wireless is agreat way to get awireless phone with nocredit history no creditcard and for a shortperiod of use

        xiii

        Foreword xxiii

        Part IGeneral Information 1Chapter 1 How to Choose a Wireless Phone and Service 3

        Introduction 4In the Beginning

        An Introduction to Wireless 5The Basics 6The Digital Age 6

        Getting Started 7Assessing Your Coverage Needs 8

        Your Friends Are Your Best Resource 9Which Comes First the Phone or

        the Service 9What Features Do You Need in a

        Wireless Phone 10What about the Technical Side of

        the Phone 11Usage Considerations 11

        Your Day-to-Day Use 12The Bottom Line Understanding Cost 13

        How Much to Spend on the Phone 13How Much to Spend on the Rate Plan 14

        Bargain Shopping Understanding Promotions 14Bells and Whistles Looking at Accessories 15Making Sense of It AllThe Phone and

        Plan for Me 16Summary 17Quick Reference 18

        Contents

        165_cell_ bTOCqk 111201 159 PM Page xiii

        Exploring Internet-Ready Phones

        The Samsung N200Internet-Ready Phone

        xiv Contents

        Chapter 2 Analog DigitalmdashWhatrsquos the Difference 21

        Introduction 22Evolution of the Wireless Phone 22Exploring Analog Technology 24Examining Digital Technology 26The Pros and Cons of Digital 26

        Advantages of Digital Phones 27Disadvantages of Digital Phones 28

        Summary 29Quick References 29

        Chapter 3 CDMA to TDMAmdashDigital Terms and Basic Definitions 31

        Introduction 32Code Division Multiple Access 33

        Benefits of CDMA 34Global Systems for Mobile

        Communications 35Benefits of GSM 35

        Time Division Multiple Access 36Benefits of TDMA 37

        Enhanced Specialized Mobile Radio 37Benefits of ESMR 38

        Service Providers and Technologies 38Summary 40Quick References 40

        Chapter 4 Wireless Data and the Wireless InternetmdashDo I Need It 43

        Introduction 44What Is the Wireless Internet 44

        How Does It Work 44What Kind of Phone Do I Need 47What Services Can I Get from

        the Wireless Carriers 49What Services Can I Get from Third Parties 50

        wwwgetconnectedcom

        165_cell_ bTOCqk 111201 159 PM Page xiv

        UnderstandingWireless Phones

        Phones on the markettoday fall into threecategories

        bull Single Mode bull Dual Modebull Tri-Mode

        wwwgetconnectedcom

        Wireless Data and Fax 51Summary 53Quick References 53

        Part IIEquipment 55Chapter 5 The Components of a Wireless Phone 57

        Introduction 58The Basics 58

        Display Screen 59Antenna 59Menu Selection and Scroll Keys 60Other Keys 60Battery 61Jacks 61

        A Beginnerrsquos Guide to Phone Features 62Standard Features 62Features Requiring Service 65Advanced Features Requiring Service 66

        The Cutting Edge 67Summary 69Quick References 69

        Chapter 6 Guide to Wireless Phones 71

        Introduction 72Size and Weight 72

        Large Phones 72Medium-Sized Phones 74Small or Compact Phones 75

        Networks Available 76Single Mode 76Dual Mode 76Tri-Mode 76

        Case Design 77Traditional Style 77Flip Style 78

        Contents xv

        165_cell_ bTOCqk 111201 159 PM Page xv

        xvi Contents

        Color 78Cost 80Talk Time and Standby Time 80Popular Wireless Phones 81

        The Ericsson R289LX 82The Kyocera QCP-2035 83The Kyocera QCP-6035 84The Mitsubishi T250 85The Motorola i1000plus 86The Motorola i2000 87The Motorola i550plus 88The Motorola i700plus 89The Motorola V2397 90The Nokia 3360 91The Nokia 5165 92The Nokia 6160 93The Nokia 8260 94The Panasonic Allure 95The Panasonic Versio 96The Samsung N200 97The Samsung Uproar MP3 98The Sanyo SCP-5000 99The Sanyo SCP-6000 100The Sprint Touchpoint 1100 101The Sprint Touchpoint 2100 102Sprint Touchpoint 2200 103The Sprint Touchpoint 5200 104

        Summary 105Quick References 105

        Chapter 7 Accessories for Your Wireless Phone 107

        Introduction 108Hands-Free Kits 108Cases and Belt Clips 109Chargers 111Batteries 113Faceplates 113Summary 114Quick References 114

        wwwgetconnectedcom

        Exploring WirelessPhone Batteries

        There are threestandard wirelessphone batteries

        bull NiCad An oldertechnology withsome technicalproblems

        bull NiMH A newertechnology that doesnot suffer frommemory effects

        bull Li-Ion A long lastingand light batterythat does not sufferfrom memory effects

        165_cell_ bTOCqk 111201 159 PM Page xvi

        Contents xvii

        Part IIIService Plans and Rates 117Chapter 8 Understanding Service Plans 119

        Introduction 120Understanding Basic Plan Structures 121

        Local Plans 121Regional Plans 123National Plans without Roaming Charges 123National Plans with Roaming Charges 124

        Breaking Down Wireless Plans and Fees 124Additional Plan Features and Fees 127

        The Prepaid Option 128Summary 131Quick References 131

        Chapter 9 Service Providers and Service Areas 133

        Introduction 134What Services Are Available to You 134

        Wireless Service Providers 134Finding Service Providers in Your Area 135

        Service Areas 136Local Coverage 136Regional Coverage 139National Coverage 139

        Quality of Service 140Why Is Service Quality Inconsistent 141Who Has the Best Service 142

        Wireless Carrier Directory 144Verizon Wireless 145Cingular Wireless 146ATampT Wireless 147Sprint PCS 148Nextel 149Alltel 150VoiceStreamreg 151US Cellular 152Qwest 153

        wwwgetconnectedcom

        Comparing ServiceProviders

        Verizon Wireless

        bull 28000000subscribers

        bull 26 market sharebull Web site http

        verizonwirelesscom

        165_cell_ bTOCqk 111201 159 PM Page xvii

        Exploring DomesticRoaming Options

        As with any othercalling feature pricesand options fordomestic roaming varyby where you live andwhich service provideryou choose If you arethe type of person thattravels within theUnited States quiteoften you should lookfor a plan that offersthe following

        bull Coverage with noroaming costs in thecities and townsfrom which you willbe making your calls

        bull Low roaming costsper minute withroaming coverage inall the areas towhich you will travel

        bull A service that willwork when outsideyour home area at alltimes Some newwireless services offerunlimited local callingfor a flat fee permonth but do notoffer the ability toroam outside of yourlocal area

        xviii Contents

        Triton PCS 154Western Wireless 155Dobson Communication Corp 155Telecorp 155Century Telephone 155Centennial Cellular 155Rural Cellular Corporation 155Cricket 156Cincinnati Bell Wireless 156

        Summary 157Quick Reference 157

        Chapter 10 Traveling Your Domestic and International Roaming Options 159

        Introduction 160What Is Roaming 160Domestic Roaming Options 161

        ATampT WirelessATampT Digital One Rate Plans 162

        Sprint PCS Real Nationwide Long Distance 163

        Verizon Wireless National SingleRateSM 163

        International Roaming Options 164Nextel WorldwideSM 165ATampT WorldConnectreg Service 166VoiceStream 166WorldCell 166

        Guide to International Wireless Carriers 167Summary 169Quick References 169

        Chapter 11 Understanding Special Deals and Promotions 171

        Introduction 172Types of Promotions 172

        Service Credits 172Rebates 173

        wwwgetconnectedcom

        165_cell_ bTOCqk 111201 159 PM Page xviii

        Contents xix

        More MinutesldquoSign Now and Get 1000 More Minutesrdquo 173

        Free Advanced ServicesldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo 173

        Contract Length-Based IncentivesldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo 174

        Free AccessoriesldquoSign Up Now and Get a Free Headset Kitrdquo 174

        Helpful Hints 175Limited Time Offer 175Plan Restrictions 175Phone Restrictions 175Minutes 175Services Yoursquoll Never Use 176

        Summary 177Quick References 177

        Part IVLooking Ahead 179Chapter 12 Frequently Asked Questions 181

        Introduction 182Frequently Asked Questions about Phones 182

        What are the differences between analog and digital phones 182

        What is the difference between PCS and cellular 182

        What is Third Generation 183What is a dual-band phone 183What battery has the longest life

        NiMH or Li-Ion 183What is the difference between

        talk time and standby time 183Frequently Asked Questions about

        Service Rates and Plans 183Why is the quality of my wireless

        service sometimes inconsistent 184

        wwwgetconnectedcom

        Answers to YourFrequently AskedQuestions

        What Is the Differencebetween PCS andCellular

        bull Phones that operateon a PCS system(personalcommunicationsservice) use digitaltechnology and offeradvanced featureslike caller ID

        bull Cellular phones useeither digital oranalog technologyor both

        165_cell_ bTOCqk 111201 159 PM Page xix

        xx Contents

        Which wireless carrier has the best signal strength 184

        What is roaming 184If it is called a nationwide plan then

        why are there roaming charges 184What plans do not charge for

        roaming 185How do I know which mode my

        phone is in 185What do peak and off-peak hours

        indicate 185How do service providers count

        anytime minutes versus evening and weekend minutes 185

        Do I get charged when people call me 185Does it use up my minutes when I

        call other wireless phones 186When I call my voice mail am I

        using my minutes 186What is considered a long distance call 186

        Are toll free number calls free 186What is the farthest I can call from

        my wireless phone 186Can all cellular phones be used

        worldwide 187More Frequently Asked Questions 187

        Can I just keep the phone I have and change plans 187

        Can I change my service plan at any time 187

        Can I keep my phone number if I move or switch wireless carriers 187

        If I donrsquot like my phone numbercan I change it 188

        Do I have to sign a contract 188Why do I need a credit card to

        buy a phone 188Are rebates for phones instant or

        mail-in 188

        wwwgetconnectedcom

        165_cell_ bTOCqk 111201 159 PM Page xx

        Contents xxi

        Chapter 13 The Future of Wireless Communications 189

        Introduction 190As Use Increases Prices Fall 190What to Consider before Throwing

        Away Your Home Phone 191Wireless as the Only Communications

        Network 192Combining All Your Devices 1933GmdashThe Third Generation of Wireless 194Summary 195Quick References 195

        Appendix A Glossary of Wireless Terms 197

        Appendix B How to Use the GetConnectedcom Web Site 209

        Introduction 210Home Page 210Wireless Home Page 211

        Havenrsquot Decided Which Plan Is for You Start Here 212

        Picking a Plan 213Browsing by Plans 213

        Picking a Phone 215Browsing by Phones 215

        Choosing Accessories 216Your Shopping Cart 218Ordering at GetConnected Inc 218Checklist 219

        Index 221

        wwwgetconnectedcom

        Using Wireless

        The average monthlycost for wireless use isaround $40 but variesfrom less than $20 forlittle use to over $100for heavy use

        AboutGetConnectedcom

        wwwGetConnectedcom sells a variety oftelecommunicationservices from wirelessphones to high-speedInternet to longdistance service

        The GetConnectedcom Home Page

        165_cell_ bTOCqk 111201 159 PM Page xxi

        165_cell_ bTOCqk 111201 159 PM Page xxii

        Telecommunications consumers are paying between 50 and 500 toomuch every month for the services that keep them in touch in-tune andinformedWhy would anyone pay $030 per minute for long distance whenthey could pay just $005 The answer is because there has not been a goodway to determine the correct services based on the way you use yourphone or your high-speed Internet access or your wireless phone

        The Consumerrsquos Guide to Wireless Phones and Service Plans will help youdetermine what you need in a wireless phone and service planThe infor-mation in this Guide is compiled from the data that GetConnected Inccollects directly from the wireless service providers and the tools that wehave developed to help direct you to the perfect plan and phone On ourWeb site wwwGetConnectedcom you can easily compare the data side byside and use these tools to optimize your choices Both on our Web site andin this book we help lead you through the maze of offerings based on howyou will use your phone to make sure that you spend wisely to take advan-tage of todayrsquos great wireless services

        There is no reason that you should buy a $200 phone and pay $75 permonth if you only need to use your phone in the case of an emergencyAreyou a techno-savvy road warrior or a minimalist Do you need a wirelessphone that lets you read and send e-mail or do you just need it to call forroadside assistance Will you use your phone only as you drive around yourtown or will you need it to work in Paris All these questions will beanswered to make sure you buy the phone and service plan that are rightfor you

        Wireless is everywheremdashif you donrsquot own a wireless phone you haveprobably used one If you havenrsquot used a wireless phone you most certainlyhave seen people using themThe number of people in the United States whoown wireless phones is well over 100 million and growing steadilyAt around40 to 50 US market penetration we are actually behind most Europeancountries In Finland the home country of Nokia the leading wireless phonemanufacturer over 70 of people own wireless phonesTodayrsquos wirelessphones can give you access to the Internet e-mail your calendar from work

        xxiii

        Foreword

        165_cell_ cForewardqk 111201 200 PM Page xxiii

        xxiv Foreword

        and even the documents you keep on your computer every dayThe com-bination of voice and data services is quickly evolving wireless phones intopocket-sized all-in-one communications and productivity tools

        GetConnected is committed to helping you shop for compare andbuy the perfect telecommunications services mdashincluding all your wirelessneeds Our team of wireless experts who made this book possible con-tinually upload information from numerous carriers and monitor the Webto make sure that we have the latest information on wireless phones rateplans accessories and promotionsThe combination of wwwgetcon-nectedcom and this Guide will help you buy a wireless phone and ser-vice plan that will meet your needs but wonrsquot break your wallet

        Special thanks to Bev Leslie James Melissa and Jeff for all their hardwork compiling current information for this book and for alwaysfocusing on ways to help consumers select the perfect wireless phone andservice planAfter all that is GetConnectedrsquos missionmdashto help you findand buy the telecommunications services that fit your needs

        So whatever your needs are for wireless service this Guide willhelp point you to the correct purchases In order to see the most up-to-date offers from all major wireless service providers in the UnitedStates be sure to check wwwgetconnectedcomWhile you are therehave a look at the other great telecommunications offers for high-speedInternet access (DSL and cable modems) long distance local phonesatellite TV and handheld PDAsmdashwe can definitely help you get themost for your telecommunications dollar

        Enjoy this Guide to Wireless and do not hesitate to referenceGetConnectedcom for the latest rate plan product pricing and promo-tion information as you get closer to your purchase

        Sasha Novakovich Tracy Lawrence President amp Co-Founder CEO amp Co-FounderGetConnected Inc GetConnected Inc

        wwwgetconnectedcom

        165_cell_ cForewardqk 111201 200 PM Page xxiv

        General Information

        Part I

        165_cell_C01qk 111201 148 PM Page 1

        165_cell_C01qk 111201 148 PM Page 2

        Quick References in this chapter

        In the Beginning An Introduction to Wireless

        Getting Started

        Assessing Your Coverage Needs

        What Comes First the Phone or theService

        Usage Considerations

        The Bottom Line Understanding Cost

        Bargain Shopping Looking at Promotions

        Bells and Whistles Looking at Accessories

        Making Sense of it All The Phone and Planfor Me

        Summary

        Quick References

        3

        How to Choose aWireless Phoneand Service

        Chapter 1

        165_cell_C01qk 111201 148 PM Page 3

        4 Chapter 1 bull How to Choose a Wireless Phone and Service

        IntroductionThe only answer to the question ldquoWhich wireless phone should I buyrdquois unfortunatelyldquoIt dependsrdquoThere are so many choices out there todaythat the only way to select the perfect phone for you is to look at manydifferent factorsmdashput yourself in the middle of the process and figure outhow you will use the phone where and when you will make most ofyour calls and how much you want to spend

        The first thing to realize is that the phone is only as good as thenetwork on which it works In the ldquoold daysrdquo of wireless a single phonewould work on either of the two cellular networks So when youplunked down your $1000 for that huge phone and another $80 permonth with wireless carrier A if you did not find their service to yourliking you could walk across the street to their only competitor andswitch to the competitorrsquos network using the same phoneThat doesnrsquotwork any more

        In the early 1990s competitors for the two original cellular compa-nies started to spring upmdashthey were called PCS or PersonalCommunication Services carriersThe only difference between cellularand PCS is that cellular started out transmitting your call using analogtechnology and PCS started out using all digital transmissions Cellularcompanies have all gone over to digital technologies (see Chapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo for more information onanalog versus digital technologies) so there really is no differencebetween the original cellular carriers and the newer totally digital PCScarriers any more One of the things that digital technology allows thecarriers to do is to sell phones that will work only on their networkmdashsothe days of walking across the street to sign up on someone elsersquos net-work with the same phone are pretty much gone

        Thinking about making the switch to wireless full time andditching your home phone completely Well you are not alone but youare among a small group of techno-savvy users who are foregoing thewires for the freedom of wirelessAnd why not If you buy a wirelessplan with 3000 minutes of use included you have to use them sometime right Just beware the pitfalls discussed in Chapter 13ldquoTheFuture of Wirelessrdquo So what factors do you need to consider whenbuying that perfect wireless phone There are basically six steps that wewill detail in this chapter

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 4

        wwwgetconnectedcom

        1 Look for service providers with Coverage in your areamdashWhere will you use your phone and which wireless carrier hasthe best service there

        2 Choose the wireless Phone you want andor needmdashDo youneed all the latest options or do you just need to make calls inan emergency

        3 Make sure you know how you will Use your wirelessphonemdashHow many minutes will you use each month and atwhat time of the day will you use the most minutes Will youcall locally or long distance

        4 Be aware of how much buying and using wireless will CostmdashHow much are you willing to spend on the monthly serviceand on the phone

        5 Look for special PromotionsmdashAre there any great deals outthere that will get you the best deal for the right phone andplan

        6 Donrsquot forget your AccessoriesmdashWill you need to use aheadset for your car do you need a belt clip or extra batteries

        COMPARING SERVICE PLANS AND PHONES

        For the latest information on wireless service plans and phonesand to compare them side by side log on towwwGetConnectedcom

        In the Beginning An Introduction to WirelessThink of the walkie-talkie as the electronic equivalent of taking yourfirst step For many of us it was our first introduction into the world ofwireless technology Bewildering and exciting but more importantlyproof that even at an early age humankind possessed some sort ofinherent need to find new ways to communicateThe walkie-talkie waswildly successful

        How to Choose a Wireless Phone and Service bull Chapter 1 5

        165_cell_C01qk 111201 148 PM Page 5

        6 Chapter 1 bull How to Choose a Wireless Phone and Service

        Fast-forward a few years and wersquove grown into a more dependableadult version of the walkie-talkie called the cordless phonemdasha trueintroduction to what has permeated our lifestyles at home work andplay But limitations of physical distance prevented us from taking thecordless on the road until miraculously the cellular or wireless phoneappeared and now itrsquos a vicious game of catch-up to understand whatwireless means to the average Joe

        The BasicsTodayrsquos cellular service operates on much the same principle as our ear-lier walkie-talkie devicesYour voice is still transmitted through the airfrom point A to point B but thatrsquos where most of the similarities end

        With cellular technology messages sound clearer travel farther andare received by the second party (with a little luck) as if we were nextdoorAnd itrsquos all done through a network built by breaking a geographicregion into small areas called cells which include the cellular antennasCalls are transmitted from the antenna to the wired telephone systemuntil it reaches the target audience on the other endThe term cellular isoften used to refer to ldquotraditional cellularrdquo or analog technology (AMPSor Advanced Mobile Phone Service) which utilized a network built at800 MHz by two service providers or carriers in each marketThissimply means that 800 MHz is the wavelength or frequency at whichyour voice travels from your phone to the antenna It also assures you thatwhether calling from the beach or from a traffic jam potentially life-altering commands like ldquohalf pepperonirdquo will be heard at the other end

        The Digital AgeJust when you think that yoursquove got a pretty good handle on what analogis all about digital technology joins the partyThis essentially means asecond wireless technology new terminology products and services yetanother learning curve as well as up to five or six new competitors ineach market But the principle between analog and digital remains basi-cally the sameThe two most significant differences are that calls nowtravel at a frequency of either 800 MHz or 1900MHz and unlike analogthe digital network breaks down the senderrsquos voice into binary codetransmits it as data and reassembles it on the other endThese digital net-works usually are referred to as Personal Communications Service (PCS)

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 6

        How to Choose a Wireless Phone and Service bull Chapter 1 7

        networks although the traditional cellular carriers also offer digital ser-vice and sometimes call their digital service PCS alsoThe relevance ofthese changes to the every-day consumer is that this break-through affectseverything from call quality to network access and features like caller IDInternet access and extended battery life

        Getting StartedGetting fitted for a wireless service provider plan and a compatiblephone is as easy as doing some painless homework before you buyWersquove made the following descriptions as clear as possible for you tounderstand before you make an educated buying decision get hookedup charge your battery and get ready for the air wavesTo make sureyou have all the latest up-to-date phone and plan information youshould use online resources like wwwGetConnectedcom the leadingcommunication resource with exhaustive lists of plans and services thatempower you the user to make the right decision for your lifestyle

        CHOOSE A SERVICE PLAN THAT BEST MEETS YOUR

        DAY-TO-DAY NEEDS

        How many calls will I make each day Where will I callmdashlocal orlong distance Will I travel out of my local area with my phone DoI need my phone to act as a pager also Make sure your serviceplan and your phone meet your day-to-day needs

        Usage When will you use your phone This can be a realmoney-saving decision Most wireless networks operate at ornear capacity during peak business hours and carriers typi-cally charge users for every second they tie up a circuit If youuse your cellular phone heavily at night and on weekendsmany carriers cater to that need by offering off-peak specialsof 300 500 or even 1000 minutes of evening and weekendcalling for a nominal fee with the purchase of a standard ser-vice planThese packages can be real money savers if used asintended but beware different providers define peak off-peak and weekend hours differently

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 7

        8 Chapter 1 bull How to Choose a Wireless Phone and Service

        TravelingRoaming Do you travel a lot If you traveloutside of your localhome area or service provider net-work you can incur roaming charges which means a sur-charge will be applied for calls made and received while outof your home area and your local rate plan costs no longerapplyThe good news is that most carriers have plans thatcover beyond your local calling area From regional plans(ie NortheastWest Coast etc) to national plans themonthly fees generally are based on the size of the coveragearea and though more expensive each month than localplans these plans can be worth it if you expect to incurexpensive roaming fees

        Traveling Abroad US digital phones are mostly incom-patible with worldwide networks except for parts ofMexico and Canada where some of the same technologystandards are used If your phone has analog capability (ieit is an analog-only or dualtri-mode phone) it could workin some Caribbean countries although it may not receivecalls Europe and parts of Asia use mainly a standardizeddigital network called GSM Phones built with GSM tech-nology can access the network regardless of the callerrsquoscountry of origin although each wireless carrier has theirown charges for roaming into other countries and thephone has to be programmed to work at the frequency ofthat country

        Assessing Your Coverage NeedsYou may have seen the coolest phone being used by your best friendyesterday but unless you have wireless coverage where you are going touse your phone it may end up being an expensive paperweightThereare many ways to find out which wireless carriers offer service in yourareamdashTV and newspaper ads junk mail and inserts and online sitesthat show you the coverage maps for each company (see Chapter 9ldquoService Providers and Service Areasrdquo for detailed maps)The problemwith all these indicators of the companies that say they offer service atyour house is that you donrsquot truly know how their service works whereyou want it to work just by looking at a map

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 8

        How to Choose a Wireless Phone and Service bull Chapter 1 9

        wwwgetconnectedcom

        Your Friends Are Your Best ResourceThe best way to tell who has the best coverage where you need it(home school work downtown etc) is to talk to your friends Even ifyou call each wireless carrier in your area (up to seven or eight compa-nies) they will of course tell you that they have the best coverageexactly where you need itmdasheven though they may have minimal cov-erage thereThere is nothing more frustrating than buying a phonewith a zillion included minutes for $25 per month when you cannotuse it anywhere you want to use it

        The questions to ask your friends about their wireless phonesshould be about their experiences with their phones specifically whereyou want to use yoursAsk if the calls were clear or if they were hard tohear (a sign of poor coverage)Ask if they had trouble making the calland received many busy signals (a sign of low capacitymdashnot manypeople can make calls at the same time) Here are some starting places

        1 Can you use your phone in your house

        2 Can you use your phone in your office

        3 Can you use your phone in school

        4 Does your call ever get disconnected or ldquodroprdquo when you aretravelingmdashif so where

        5 Can you use your phone reliably any time of the day or doyou get busy signals at certain times like heavy commutertimes (7 AM to 9 AM or 430 PM to 7 PM)

        6 Does your phone work where you travelmdashfor example if youtake trips to the mountains the beach the mall and so on

        Which Comes First the Phone or the ServiceShould you look for a phone first or a rate plan and wireless carrierThe problem with buying a phone first is that you donrsquot know if it willwork on the network that gives you the best coverage Having said thatit is common for people to see a phone being used by a friend or co-worker or on TV or in a magazine and to be completely fixated onbuying that phoneThatrsquos not a problemmdashjust realize that it may limit

        165_cell_C01qk 111201 148 PM Page 9

        10 Chapter 1 bull How to Choose a Wireless Phone and Service

        the places you can get the best use out of your phone If yoursquove got tohave that really cool red phone that you saw Billy using then that ishow you need to start shopping

        Buying the wireless phone that is perfect for you is a big piece ofgetting into wirelessYou can spend lots of money on a wireless phonewith all the latest features or you can get a phone that is practicallyfree with limited bells and whistlesThe options seem to be limitlessmdashlarge phones small phones phones with speaker phones built inphones that can surf the WebThe choice is yours Look at

        Size Weight Color Networks available

        Features

        If you do not have any specific phone in mind you should do alittle research to make sure you are buying a phone that will suit yourneeds Chapter 6ldquoGuide to Wireless Phonesrdquo describes some of thephones available in the United States right now but as with any elec-tronic device there are new models coming out all the time so be sureto check wwwGetConnectedcom for the latest phones available

        What Features Do You Need in a Wireless PhoneWhen choosing a phone or a service provider the same is truemdashaskyour friends People who have wireless phones are great resources whenyou are looking for a phoneAsk them how the phone works whetherit is too heavy if you can see the numbers on the screen easily and soon Be sure to think about all the things you can do with a wirelessphone and whether those things are important to you (see Chapter 6ldquoGuide to Wireless Phonesrdquo) Here is a short list of the features that youmay want to use with your new phone

        Wireless Internet Access The ability to look at certain Websites

        Short Message Service (SMS) and E-Mail The ability tosend and receive short messages and text e-mails

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 10

        How to Choose a Wireless Phone and Service bull Chapter 1 11

        Speaker Phone Some phones allow you to use them as aspeaker phone

        Two-way Radio Service Nextel offers a ldquopush to talkrdquo ser-vice that lets your phone work like a walkie-talkie for quickcheap conversations between two or more people

        Downloading Different Ring Tones You can customize theway your phone rings from a popular song to a classical hit

        What about the Technical Side of the PhoneWhen you are looking at a phone you also want to make sure its tech-nical specifications meet your needsThese are things like the expectedbattery life the ability to add a headset the size of the screen and moreYou can see all the details of each phone at wwwGetConnectedcombut here is a short list of what you should consider

        Size considerations including the height and the weight of thephone

        Expected battery life for talk time and standby time Lines of text and characters per line on the screen (how big

        the screen is and how big the numbers are on the screen) Internet capabilities Messaging capabilities

        Usage ConsiderationsThe most important thing to understand but the toughest to figure outis how you will use your phone If you do a little simple planning nowyou will save some money in the selection of your monthly service planWill you use it only when you get a flat tire and need to call for helpOr will you use it from dawn to dusk as your only phone Will you calllong distance or just locally How about international calls

        Rate plans offer the most confusing set of choices yetmdashpeak timeoff-peak time long distance included roaming costs wireless data andso onTo make sure that you buy the service that you need you needto look at how you will use your phone and make sure that you buyonly what you needThe majority of wireless users do not even comeclose to using the minutes that the service providers give them in their

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 11

        12 Chapter 1 bull How to Choose a Wireless Phone and Service

        rate plan How can you possibly use 3000 minutes on your wirelessphone It is nice to have all these minutes just in case but if you canpay $10 less per month you can save $120 per year

        Your Day-to-Day UseWhen you really think about it you can pretty much tell when whereand how you will be using your phone Set up a schedule based onyour use that will follow the basic parameters of the wireless rate plans

        How many peak minutes of calling do you need (typicallybetween 700 AM and 700 PM)

        What are your needs for off-peak minutes of calling (701 PM

        to 659 AM and sometimes all day Saturday and Sunday) What percent of your calls will be local calls What percent of your calls will be long distance

        How often do you think you will use your phone when youare outside of your local calling area (roaming)

        An example of such a schedule can be seen in Table 11

        Table 11 Sample Schedule Illustrating Potential Phone Use

        Peak Hours Off-Peak Hours

        Weekdays 4 calls 2 calls

        Weekends mdash 8 calls

        Times Days per Week x 5 days (2 x 5 days) + (8 x 2 days)

        Total Calls per Week 20 calls 26 calls

        Times 4 Weeks per Month = 80 calls 104 calls

        Times 2 Minutes (avg call length) = x 2 x 2

        Total Monthly Minutes 160 minutes 208 minutes

        Local Calls (70 of all calls) 112 minutes 146 minutes

        Long Distance Calls (30 of all calls) 48 minutes 62 minutes

        Percent Roaming Use (10 of all calls) 16 minutes 21 minutes

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 12

        How to Choose a Wireless Phone and Service bull Chapter 1 13

        wwwgetconnectedcom

        You can put the information from Table 11 into the Wireless Wizardat wwwGetConnectedcom to see all the latest service plans that matchyour intended useYou can also use this information to make sure that anyrate plan you are considering has all the minutes you need to use whenyou need to use them how you intend to use them and where you intendto use them For this example make sure that there are at least 160 min-utes of peak minutes 208 off-peak minutes and that the costs for long dis-tance and roaming are not too high if they are not included Some planswill include long distance and roaming minutes so you donrsquot have to payanything extra but the majority of plans charge extra for each

        FOR MORE INFORMATION

        For more details on service plans see Chapter 8 ldquoUnderstandingService Plansrdquo or visit wwwGetConnectedcom

        The Bottom Line Understanding CostWhen you are considering cost while picking the perfect phone andplan realize that there are many different costs involved phone costmonthly service plan cost activation fee cancellation fee long distanceroaming overage costs (using more minutes than are provided in yourrate plan) See Chapter 8ldquoUnderstanding Service Plansrdquo for full detailsFirst you need to have a feeling for the basics that constitute the majorcosts the phone and the rate plan

        How Much to Spend on the PhoneWhen looking at the phones available you will see phones that are free oreffectively free with rebates and credits (see Chapter 11ldquoUnderstandingSpecial Deals and Promotionsrdquo) and you will see phones that are veryexpensive which can act as two-way pagers personal digital assistants andmay even wash your car if programmed correctly Free phones almostalways have a required contract or length of service agreement of one ortwo years If you are looking to get into wireless on the cheap then a freephone may work for you even with the contract If you want your phoneto send e-mail cruise the Web and play Beethoven when it rings you will

        165_cell_C01qk 111201 148 PM Page 13

        14 Chapter 1 bull How to Choose a Wireless Phone and Service

        have to pay from $100 on up for the phone For the details on the wirelessphones see Chapter 6ldquoGuide to Wireless Phonesrdquo

        How Much to Spend on the Rate PlanEvery month you will be charged for your wireless use If you staywithin your allowed minutes then you will pay the expected amountthat you sign up for (plus some taxes and fees that are charged by all car-riers usually a few dollars) but if you use more minutes than allowed inyour plan you will be billed for the extra minutes at premium pricesand get a bill potentially much higher than you expectThat is why it isimportant to think about your use prior to signing up for your service

        You can spend as little as $20 or so and as much as $200 or moreper month based on the amount of use you will have Check outwwwGetConnectedcom for the latest in phones and service plans

        WHAT ABOUT PREPAIDPrepaid wireless is a great way to get a wireless phone with nocredit history no credit card and for a short periods of use Prepaidis perfect for

        Students and children Gifts (no long-term contract needed) Short-term use for example when you need a phone for

        three months Very little monthly use (be careful to make sure the

        minutes donrsquot expire)

        For more information on prepaid wireless see Chapter 8ldquoUnderstanding Service Plansrdquo

        Bargain Shopping Understanding PromotionsEvery wireless service provider offers promotions throughout the yearto entice you to sign up for serviceThey may offer a free phone a spe-cial weekends-free package or free accessoriesWhen you are lookingto sign up for service and have an idea of which service you think you

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 14

        How to Choose a Wireless Phone and Service bull Chapter 1 15

        want which phones work on that service how you will use the phoneand how much you are willing to pay you need to look at the availablepromotions Sometimes these promotions can save you hundreds of dol-lars over the life of your wireless use But beware of promotions that arenot exactly what you are looking for such as those that may tie youinto a long term contract offer features that you wonrsquot use or add min-utes that you could never use even if you are on the phone everywaking moment

        For a complete breakdown on promotions see the details inChapter 11ldquoUnderstanding Special Deals and Promotionsrdquo and get thelatest available promotions from wwwGetConnectedcom

        Bells and Whistles Looking at AccessoriesThe last things to consider when buying your new phone are the acces-sories that you may need to make it perfect for youAsk yourself thesequestions to determine if you need these accessories

        Will I use the phone while driving If Yes get a car kitor a headset (many phones already come with some sort ofhands-free head set so be sure not to buy an extra if it isincluded)

        Will I use the phone a lot while driving If Yes then geta car charger or a car kit

        Do I need to use my phone for long times while awayfrom my charger If Yes then buy an extra battery andmake sure it is a long-life battery

        Will I need to charge my phone in more than oneplace If Yes then buy an extra charger for your office orhome

        Will I need to carry my phone with me all the timeIf Yes then buy a leather case for protection with a clip or abelt clip that hooks onto the battery

        Do I want to personalize my phone with differentcolors If Yes then buy a phone that has faceplates and afaceplate to your likingmdashthere are many colors available forsome of todayrsquos popular phones

        wwwgetconnectedcom

        165_cell_C01qk 111201 148 PM Page 15

        16 Chapter 1 bull How to Choose a Wireless Phone and Service

        For more information on the myriad of accessories available forwireless phones refer to Chapter 7ldquoAccessories for Your WirelessPhonesrdquo

        Making Sense of It All The Phone and Plan for MeSomdashconfused Buying wireless is not a simple process designed tomake sure you get the phone and service plan that you needAll wire-less carriers try to differentiate themselves from their competitors andby doing so they do not make it simple to compare their plans to othersimilar plansThe information in this guide will help you make an edu-cated purchase for the rate plan that fits your needs and the phone thatwill do all that you need it to doWhy pay for a $60 plan when youonly need a $40 plan Why buy a $200 phone when all you need is a$40 phone These are the questions that we help you figure out

        Many of the points in this book are based on offers and rate plansthat are available at the time of this writingWireless carriers changetheir offers frequently so the best thing to do after realizing how youwill use your plan and phone is to log onto the Internet and visitwwwGetConnectedcom to make sure you see the most up-to-dateinformation

        wwwgetconnectedcom

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        How to Choose a Wireless Phone and Service bull Chapter 1 17

        wwwgetconnectedcom

        SummaryAs you can see there are many things to consider when buying the perfectwireless phone and service for you It is not hard it just takes a littlehomework and researchThe important thing to remember is thatalthough there are many confusing options by realizing how you will useyour phone and what your main needs are and by using online tools likewwwGetConnectedcom you can buy the perfect plan and phone

        Table 12 shows you the basic categories of phone users as well asthe basic parameters for the phones and the plans that you should keepin mind while you are reading this book and selecting the wirelessproducts that are right for you

        Table 12 Guidelines for Equipment and Services for VariousTypes of Users

        If You Are Then You Should Get a And a

        A techno-savvy National rate plan Digital phone with road warrior with roaming wireless Internet

        included two-way messaging and speed dialing

        Always on the Local rate plan Digital phone with go shuttling lots of minutes caller ID lots of battery the kids or with of use life and car chargera working parent

        A student with Prepaid rate plan Wireless phone that no credit history with some extra works in the areas or buying for a prepaid cards neededmdashschool home student mall etc

        A security-minded Very low-priced Phone that will work motorist who will rate plan with anywhere and a car chargeruse the phone minimal minutesonly in an emergency situation

        165_cell_C01qk 111201 148 PM Page 17

        Quick ReferenceIn the BeginningAn Introduction to Wireless

        The walkie-talkie started the wireless revolution

        Wireless phones began with analog cellular service

        Digital technology has taken wireless to new heights

        Getting Started

        Do a little homework to understand how you will use yourwireless phone

        Assessing Your Coverage Needs

        Where will you use your phone and which wireless carrierhas the best service there

        Make sure you know all the service providers in your area

        Ask your friends who they use and what they think

        The important places to have coverage are where you livework go to school and travel

        What Comes First the Phone or the Service

        Do you need all the latest options or do you just need tomake calls in an emergency

        If you must have the coolest phone go ahead

        Figure out if you need all the features or if you just need abasic phone

        Make sure the technical aspects of the phone match yourneedsmdashbattery life screen size etc

        Usage Considerations

        How many minutes will you use each month and at whattime of the day will you use the most minutes Will you calllocally or long distance

        18 Chapter 1 bull How to Choose a Wireless Phone and Service

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        165_cell_C01qk 111201 148 PM Page 18

        Figuring out when where and how you will use your phoneis the most important piece

        Take a few minutes to look at the number of calls you willmake when you will make them and to and from where

        Plug your expected use in online tools and Wizards to see themost current plans that fit your needs

        The Bottom Line Understanding Cost

        How much are you willing to spend on the monthly serviceand on the phone

        Be aware of all the costs including activation fees taxes andoverage costs

        Make sure the phone you must have is not too expensive

        Keep your monthly service fee under control by choosing theplan correctly

        Bargain Shopping Looking at Promotions

        Are there any great deals out there that will get you the bestdeal for the right phone and plan

        Take a look at the latest promotions to make sure you arenrsquotmissing out

        Donrsquot fall for a promotion you donrsquot need

        Make sure the promotion doesnrsquot tie you into a long-termcontract if you donrsquot want one

        Bells and Whistles Looking at Accessories

        Will you need to use a headset for your car do you need abelt clip or extra batteries

        If the phone is perfect make sure it has the accessories youneed

        Donrsquot buy accessories that are already included in the packagewith the phone

        Check the promotions to see if some accessories are free

        How to Choose a Wireless Phone and Service bull Chapter 1 19

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        165_cell_C01qk 111201 149 PM Page 19

        Making Sense of It AllThe Phone and Plan for Me

        There are many options out there but you can make sense ofit all

        Buying the perfect phone and rate plan for you just takes alittle time

        20 Chapter 1 bull How to Choose a Wireless Phone and Service

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        165_cell_C01qk 111201 149 PM Page 20

        Analog DigitalmdashWhatrsquos theDifference

        Quick References in this chapter

        Evolution of the Wireless Phone

        Exploring Analog Technology

        Examining Digital Technology

        The Pros and Cons of Digital

        Summary

        Quick References

        21

        Chapter 2

        165_cell_C02qk 111201 150 PM Page 21

        22 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

        wwwgetconnectedcom

        DID YOU KNOWA wireless phone is a radio It operates with a transmitter and areceiver to make sure you can hear the message coming in and theother person can hear you

        IntroductionRemember the days before cellular phones when the only methods ofcommunicating while on the road were by using walkie-talkies or CBradios That equipment was so restrictive that you could call only oneor two select people within a very short distance (under 50 miles)Well believe it or not that wasnrsquot all that long ago Mobile communi-cation has increased dramatically in popularity and availability in thelast 20 yearsThis can certainly be credited to the ever-improvingever-expanding wireless technology

        There are many types of wireless technologies available throughoutthe nationWhat are they Whatrsquos the best technology for your needsDo you need more than one And what do all those terms meananyway In this chapter we will answer these questions for you

        Generally speaking wireless technology can be broken down intotwo categories analog and digitalAnalog has been around the longestand as a result has a more expansive coverage area than digital Digital isa fairly new technology and therefore it may not be available in all ruralareas However digital wireless is growing rapidly and its coverage areais expanding everyday If digital technology is not available in your areatoday you could possibly wake up tomorrow and learn that it is

        Of course digital wireless is not the end-all and be-all of wirelesstechnology It does have its restrictionsWe will examine the pros andcons of both analog and digital technologymdashand let you decide whichis best for you

        Evolution of the Wireless PhoneWireless phones work using technology similar to CB radios AMFMradios and walkie-talkies However they are a bit more complex and

        165_cell_C02qk 111201 150 PM Page 22

        Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 23

        as a result they are better suited to fit todayrsquos needs for communica-tions on the gomdashstaying in touch no matter where you are A simpleway to explain it is to compare a wireless phone to a CB radio or awalkie-talkie

        Both CB radios and walkie-talkies are simplex devicesThis meansthat two people that communicate on a CB radio talk on the same fre-quency but only one person can talk at a timeA wireless phone is aduplex deviceA duplex device uses two frequencies One frequency isused for talking and a second separate frequency is used for listeningAmong many other uses a wireless phone (or duplex device) allowsboth people on a call to talk at once Not only does the wireless phoneeliminate the need to use terms such as ldquoRogerrdquo and ldquoover and outrdquobut also more importantly makes the flow of the conversationsmoother From a userrsquos standpoint talking on a wireless phone feelsmuch like talking on your home phoneThe only difference is that youcan be a hundred miles from any city house or telephone pole

        Wireless technology is based on the car-mounted police radios ofthe 1920s Mobile telephone service became available to private cus-tomers in the 1940s In 1947 Southwestern Bell and ATampT launchedthe first commercial mobile phone service in St Louis Missouri butthe Federal Communications Commission (FCC) limited the amountof frequencies available which made only 23 simultaneous phone con-versations available within a service area (the mobile phones offeredonly six channels with a 60 KHz spacing between them)Unfortunately that spacing schema led to very poor sound quality dueto cross-channel interference much like the cross talk on wirelinephonesThe original public wireless systems generally used single high-powered transmitters to cover the entire coverage area In order to uti-lize the precious frequencies allotted to themATampT developed an ideato replace the single high-powered transmitters with smaller strategi-cally placed transmitters throughout the metropolitan area calls wouldswitch between transmitters as they needed a stronger signalAlthoughthis method of handling calls certainly eased some of the problems itdid not eliminate the problem altogether In fact the problem of toofew voice channels plagued the wireless phone industry for several years

        The main problem was that demand always seemed to exceed supplySince the FCC refused to allocate more frequencies for mobile wirelessuse waiting lists became ATampTrsquos temporary solution as the companystrove for the technological advances necessary to accommodate

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        24 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

        everyone For example in 1976 there were less than 600 mobile phonecustomers in New York City but there were over 3500 people on thewaiting listsAcross the United States at that time there were nearly45000 subscribers but there were still another 20000 people on waitinglists as much as 10 years long Compare this situation to todayrsquos whereservice providers give away free phones and thousands of minutes to gaincustomersWireless technology has come a long wayThe term ldquocellularrdquodescribes how each geographic region of coverage is broken up into cellsWithin each of these cells is a tower or antenna a radio transmitter andcontrol equipment Early wireless transmission operated at 800 MHz onanalog signals which are sent on a continuous waveAnalog signals arecovered in more detail later on this chapterWhen a customer presses theSEND button on their wireless phone the first signal sent allows the net-work to identify the caller as a recognized customer then it verifies thathe or she is a customer of the service with an active account and finds afree channel to place the call to the other party

        Personal Communication Services (PCS) operating at 1900 MHzfollowed years later PCS refers to the digital wireless services that agiven wireless carrier can bundle together for the user Services like mes-saging paging and voice mail are all part of the PCS environment Mostof the wireless carriers in the United States offer PCS services even thecarriers that operate at 800 MHz or the original analog frequency Somewireless providers began looking into digital technology as a way toincrease the number of customers that could use their networks simulta-neously thus increasing the number of customers they could add to theirnetwork (basically digital signals are encoded voice delivered by bit-streams which is described more fully later in this chapter) Some wire-less providers are using digital signals to send not only voice but alsodata Digital signals are based on three technologies Code DivisionMultiple Access (CDMA)Time Division Multiple Access (TDMA) andGlobal System for Mobile Communication (GSM)A more detaileddescription of these technologies can be found in Chapter 3ldquoCDMA toTDMAmdashDigital Terms and Basic Definitionsrdquo

        Exploring Analog TechnologyIn the early 1980s the Federal Communications Commission (FCC)approved the first analog wireless telephone standard known as AdvancedMobile Phone Service (AMPS)The term ldquowirelessrdquo often is used to

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        Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 25

        refer to ldquotraditional wirelessrdquo analog or AMPSAnalog utilizes a networkbuilt at 800 MHzThis simply means that 800 MHz is the wavelength orfrequency at which your voice travels in a continuous wave between thewireless phone and the closest antenna at those frequenciesTo put thisinto perspective an FM radio functions at between 88 and 108 MHz

        An easy way to think about analog voice signals is to realize thatwhen you talk to another person in the same room your voice arrivesin his or her ears using analog voice wavesThe sounds you make travelthrough the air as a continuous analog sound waveThe biggest differ-ence between talking to your friends in person and over an analogwireless phone is the frequency at which your voice is transmitted

        So in a sense analog was the pioneer for todayrsquos wireless tech-nologyAs with any new productivity enhancing technology it quicklybecame popular among business professionals traveling salespeople andpeople who needed to be in touch wherever they were Since thenew-found mobility of communications was primarily a business toolthe prices were well out of reach for the every day consumerFortunately for American consumers in 1996 the FCC put theTelecommunications Act into effect which would increase competitionfor all telecommunications services including adding up to six or sevennew wireless carriers in all major marketsTo learn more about wirelesscarriers and their coverage refer to Chapter 9ldquoService Providers andService Areasrdquo

        AMPS

        Advanced Mobile Phone service or AMPS was the original cellulartechnology used in the United States It offered basic voice serviceand would connect a wireless phone user to the closest cellulartower by sending the conversation over the airwaves in a contin-uous flow or analog sound wave This was a great starting pointbut it had many limitations A version of AMPS known asNarrowband Advanced Mobile Phone Service (NAMPS) incorporatessome digital technology to allow the system to carry about threetimes as many calls as the original version Even though it uses dig-ital technology it is still considered analog AMPS and NAMPSoperate in the only 800-MHz band and do not offer many of thefeatures common in digital wireless service such as e-mail andWeb browsing For more information on AMPS refer to Chapter 3ldquoCDMA to TDMAmdashDigital Terms and Basic Definitionsrdquo

        wwwgetconnectedcom

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        26 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

        Examining Digital TechnologyJust when you think that yoursquove got a pretty good handle on whatanalog is all about digital technology joins the partyThis essentiallymeans a second wireless network new terminology new products andservices and yet another learning curve But the principle betweenanalog and digital remains basically the sameThe most significant dif-ference is that unlike analog the digital network does not send outyour voice on a continuous wave through the air but breaks downyour voice into binary code (0rsquos and 1rsquos) transmits it as data andreassembles it on the other endThese digital networks are usuallyreferred to as Personal Communications Service or (PCS) networks(Refer to Chapter 3 ldquoCDMA to TDMAmdashDigital Terms and BasicDefinitionsrdquo for more information on the various types of digitaltechnologies) The relevance of these changes to the every-day con-sumer is that this breakthrough affects everything from call quality tothe number of people who can access the network in any geograph-ical area and to features like caller ID Internet access or extendedbattery life

        Digital wireless phones use the same radio technology as analogphones but they use it in a different way Analog systems use thesignal between the phone and the wireless network mostly on a one-to-one basis (one channel for one call) Digital networks allow mul-tiple calls per channel or frequency which allows the wireless carrierto offer service to more people in their coverage area Some of thedigital technologies have increased the number of people who cantalk at the same time by six to ten times that allowed by analog sys-tems So in a nutshell digital technology is more efficient thananalog

        The Pros and Cons of DigitalAs with any comparison there are pros and cons to each itemWhenchoosing between digital or analog the most important thing toremember is that analog is an established technology it has beenaround long enough and is available in most areas even very rurallocations However established is not always goodmdashthere is alwaysroom for improvement Digital wireless uses newer technology

        wwwgetconnectedcom

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        Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 27

        although it may not be available everywhere it offers many featuresthat are unavailable to analog customers Because of the advancedtechnology that digital wireless uses it is the primary service beingoffered today to customers by almost all wireless carriersThe fol-lowing lists break down the pros and cons for digital technology andcan help you decide whatrsquos best for you

        Advantages of Digital Phones

        Clarity Digital wireless calls are often clearer than analogwireless calls

        Capacity By enabling more calls to use the same bandwidthdigital technology reduces the busy signals that occur onanalog networks when too many people attempt to use theirphones at the same time

        Value Digital plans tend to offer cheaper bundled minutesthan the analog alternatives because the wireless carrier hasmore bandwidth on digital than on analog

        Better Phone Choices Because digital wireless can utilizemore advanced features than analog most digital phones comewith innovative features (like a calendar calculator and wire-less Internet capabilities)The popularity of digital phones hasalso created an increased demand for phones resulting in morephone choices for the consumer

        Battery Life Digital wireless phones generally have alonger battery life than analog phonesThis explains whydigital phones are usually smaller and come with more talktime than analog phones Analog phones have to be in activemode all the time which drains the battery digital phonescan use a standby or sleep mode which saves battery use

        Security Digital technology breaks your voice into zerosand ones before it transmits it through the air making itinherently more secure than analog technologyThis makes itmore difficult for anyone to eavesdrop on your wireless calls

        Extra Features In general digital networks tend to offer thecustomer more network feature options like Caller IDTextMessaging and even Web surfing

        wwwgetconnectedcom

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        28 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

        Disadvantages of Digital Phones

        Coverage In the United States the networks are still relativelyyoung and do not offer a coverage area as comprehensive as theanalog networks

        Single Band Phones Some digital phones operate onlyon the digital network that is the primary network of thecarrierThese phones are great when they are in the digitalcoverage of the carrier but will not be able to make orreceive calls when outside of the digital network forexample when in a rural area on vacation or while travelingin nonpopulated areas

        Roaming Fees Some wireless carriers offer their low per-minute cost or included minutes only while you are oper-ating on their digital network which may be only in ametropolitan area and the immediate surroundingsWhenyou drive outside that area you are using roaming minuteswhich are more expensive and often are not included inyour monthly service fee

        Digital Sound Problems Although digital sound quality hasdramatically improved since its introduction you are likely tofind areas on the edges of the digital coverage area where thesound is like calling from under water or where your call willjust be disconnected Sometimes that is better than the analogstatic but other times it can be just as frustrating

        wwwgetconnectedcom

        165_cell_C02qk 111201 151 PM Page 28

        SummaryAlthough the coverage areas when using analog is still superior to thecoverage you will find on a digital phone the advantages of a digitalphone far surpass those of an analog phoneThe majority of wirelessphones available offer a secondary mode of operation on the analognetwork to make sure you have as much coverage as possible which isan important factor when looking at phonesThere is nothing worsethan spending $200 on a phone that offers the latest in digital capabili-ties only to have it not work as soon as you leave the highway

        Quick References Evolution of the Wireless Phone

        Wireless phones work on technology that is similar to that ofCB radiosAMFM radios and walkie-talkies

        A cellular phone is a duplex deviceThis means it can sendand receive voice signals at the same time so you donrsquot haveto talk like you are on a walkie-talkie

        With wireless technology messages sound clearer travel far-ther and are received by the person you are calling as if youwere next door

        Exploring Analog Technology

        In the early 1980s the FCC approved the first analog wirelesstelephone standard known as AMPS

        Analog was the pioneer for wireless technology

        Analog wireless sends your voice in a continuous wave fromyour phone to the closest tower and forwards it to the otherparty

        Examining Digital Technology

        Just when you think that yoursquove got a pretty good handle onwhat analog is all about digital technology joins the party

        Digital wireless phones use the same radio technology asanalog phones but they use it in a different way

        Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 29

        wwwgetconnectedcom

        165_cell_C02qk 111201 151 PM Page 29

        Digital wireless sends your voice as 0rsquos and 1rsquos from yourphone to the closest tower and reassembles it to send it to theother party

        In a nutshell digital is more efficient than analog

        The Pros and Cons of Digital

        Digital networks are often clearer than analog wireless

        Digital phones generally have a longer battery life than analogphones

        Analog still has more coverage for calling from more places

        30 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

        wwwgetconnectedcom

        165_cell_C02qk 111201 151 PM Page 30

        CDMA to TDMAmdashDigital Terms andBasic Definitions

        Quick References in this chapter

        Code Division Multiple Access

        Global Systems for MobileCommunications

        Time Division Multiple Access

        Enhanced Specialized Mobile Radio

        Service Providers and Technologies

        Summary

        Quick References

        31

        Chapter 3

        165_cell_C03qk 111201 152 PM Page 31

        32 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

        IntroductionAs wireless technology becomes more and more popular serviceproviders and wireless providers will offer their customers more andmore advanced features Since the introduction of digital into the cel-lular world the possibilities seem endlessAlthough analog technologythe original wireless technology continues to be the most expansivenetwork available it is being challenged by digital technology as digitaltechnology offers superior abilities to better serve the consumer One ofthe major problems with digital wireless today is the sheer number ofdigital wireless service providers that exist For the average customerknowing what the different types of digital services are what servicesthe different providers have to offer and why one service provider isbetter or worse than the other is almost impossible

        The only thing that matters to most people buying wireless is thatit works clearly and consistently and is relatively inexpensiveReasonable expectations but when someone ventures online or into awireless store to buy a wireless phone and service plan they are con-fronted with so many similar choices that it can be overwhelming andquite confusingThe reasons that the wireless carriers moved fromanalog to digital or built their networks using only digital are many butthe most compelling reason is that digital allows them to offer moreMore features More customers per channel of frequency allocated bythe FCC More seamless use across the country Just plain more

        Early mobile telephone systems allowed only one conversation perfrequency which was very limiting to the carriers in terms of howmany customers they could serveThere was nothing that could reallybe done based on technology that did not allow for frequencies to bereused in any single geographical area However the demand for wire-less phones has led to systems whose design is based on the reuse offrequencies One of the first services to design a frequency reuse planor cellular plan was the Advanced Mobile Phone Service (AMPS)

        Before AMPS there were a limited number of channels available forwireless phones the towers to transmit and receive the signal from themobile units were designed to cover large geographic areas so as to limitthe number of towers and to lower costs However this resulted in verylow user density and crippled the systems in highly populated areasAMPSwas designed to allow frequencies to be reused in a smaller geographicarea thereby increasing the available user density Digital technologies

        wwwgetconnectedcom

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        CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 33

        expanded on the reuse of frequency to allow each channel to carry threesix and even ten times as many calls as the older systemsThe ability totake a personrsquos voice break it down into 0rsquos and 1rsquos and reassemble itwhen it got to a tower enabled each bit of frequency to be used for manyvoice calls and for passing data back and forth across the network

        The types of digital service that have evolved in the United Statesand around the world vary from each other mostly in technical waysbut also in some very customer-affecting waysThere are four types ofdigital systems is the United States

        Code Division Multiple Access (CDMA) Global System for Mobile Communications (GSM) Time Division Multiple Accessing (TDMA)

        Enhanced Specialized Mobile Radio (ESMR)

        The differences of the types of digital service are discussed in theremaining sections of this chapter

        COMPETING DIGITAL STANDARDS

        Wireless carriers are always trying to find the best way to optimizetheir networks with new technologies while making sure that once acustomer is on their network it is tough for them to leave for thecompetitor In the early days of wireless the cellular providers all gottogether so the story goes and agreed to move from their analogsystems to a common digital standard This would allow for simplecustomer roaming and migration from one network to another thuscreating the easiest solution for the consumer Immediately after thehands were shaken to agree on this one standard the carriers allstarting making their own arrangements and vendor choices basedon different standards including TDMA GSM and CDMA and thesimplicity that once existed in the analog world quickly ended

        Code Division Multiple AccessCode Division Multiple Access (CDMA) is often referred to as themost interesting but hardest to implement method of carrying wirelessservices CDMA systems have no channels but instead encode each callas a coded sequence across the entire frequency spectrum Each conver-

        wwwgetconnectedcom

        165_cell_C03qk 111201 152 PM Page 33

        34 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

        sation is modulated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the frequency spectrum

        CDMA is the newest of the multiple access technologies it is notyet as widely used but is showing great promise CDMA does notdivide the allocated block of frequencies into individual channels Itassigns a unique code to each signal and then combines all the signalsinto a single large channelThe receiver receives the integrated signaland uses the same code just to process the desired signal CDMA isgaining popularity as a third-generation (3G) wireless phone tech-nology because it is very efficient at utilizing bandwidth plus it isnatively very secure because all conversations are uniquely encoded

        The fact that CDMA shares frequencies with neighboring wirelesstowers allows for easier installation of extra capacity since extracapacity can be achieved by simply adding extra cell sites andshrinking power levels of nearby sitesThe downside to CDMA is thecomplexity of deciphering and extracting the received signals espe-cially if there are multiple signal paths (reflections) between the phoneand the wireless tower (called multipath interference)As a resultCDMA phones are sometimes more expensive than other digitalphones and CDMA antenna site equipment is three to four times theprice of the other digital network equivalents

        Benefits of CDMA CDMA networks cover more wireless users in the United States thanany other digital standard and include benefits such as

        Advanced features like caller ID text messaging Voice clarity and overall call quality The ability to filter out background noise and interference Fewer dropped calls (as compared to analog) Improved security and privacymdashthe digitally encoded spread

        spectrum transmissions minimizes eavesdropping Α large number of customers who can share the same radio

        frequencies The greatest customer capacity of network equipment for

        low cost Less battery power (when compared to analog)

        wwwgetconnectedcom

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        CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 35

        Global Systems for MobileCommunicationsGlobal Systems for Mobile Communication (GSM) is the maintechnology used by the international digital wireless systems how-ever GMS is used only by a small percentage of wireless carriers inthe United States GSM is interesting in that it uses a modified andfar more efficient version of TDMA (explained later in thischapter) GSM keeps the idea of timeslots on frequency channelsbut corrects several major shortcomings Since the GSM timeslotsare smaller than TDMA they hold less data but allow for data ratesstarting at 300 bits per secondThus a call can use as many times-lots as necessary up to a limit of 13 kilobits per secondWhen a callis inactive (silence) or can be compressed more fewer timeslots areusedTo facilitate filling in gaps left by unused timeslots calls do fre-quency hopping in GSMThis means that calls will jump betweenchannels and timeslots to maximize the systemrsquos usage A controlchannel is used to communicate the frequency hopping and otherinformation between the antenna tower and the phone

        The architecture used by GSM consists of three main componentsa mobile station a base station subsystem and a network subsystemThese components work in tandem to allow a user to travel seamlesslywithout interruption of service while offering the flexibility of havingany device used permanently or temporarily by any user Utilizing thethree separate components of the GSM network this type of communi-cation is truly portableA user can place an identification card called aSubscriber Identity Module (SIM) in the wireless device and the devicewill take on the personal configurations and information of that userThis includes telephone numbers home system and billing informa-tionAlthough the United States has migrated towards CDMA andTDMA as the premier mode of wireless communications a large partof the world uses GSM

        Benefits of GSMGSM networks cover the most wireless users around the world and thetechnology is gaining favor in the United States because of the fol-lowing benefits

        wwwgetconnectedcom

        165_cell_C03qk 111201 152 PM Page 35

        36 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

        Provides integrated voice high-speed two-way data fax andshort message services capabilities

        Offers advanced features such as caller ID text messaging Offers superior voice clarity and overall call quality Provides personal identification tied to a Subscriber

        Information Module (SIM) card that can be used in multiplephones not tying the user to one phone

        Offers voice privacy Uses less battery power (when compared to analog) Enables a single technology handset to work around the world

        where GSM is available (as long as the frequencies are acces-sible by the handset)

        Time Division Multiple AccessTime Division Multiple Access (TDMA) divides wireless conversationsby frequency and time to increase the capacity of the networkTDMAuses a single voice channel for multiple calls by taking each callbreaking it into timed sections of a digital transmission to the towerand reassembling the call based on the timeslot For example call A hasall its parts put into timeslot A call B has its parts put into timeslot Band each are sent in one transmission to the tower where the calls areput back together for transmission to the other partyTDMA was oneof the original digital systems used and has gone through many revi-sions to make sure it utilizes the network to the best of its abilitiesBased on a limited number of timeslots for each call in a channelTDMA has no accommodations for silence in a telephone conversa-tion In other words once a call is initiated the channeltimeslot pairbelongs to the phone for the duration of the call

        Each channel using TDMA technology for wireless calls is furtherdivided into timeslots Each timeslot is assigned to a different userThetransmitter transmits information for all timeslots at the same frequencyand the receivers receive all the timeslots but listen only to the timeslotthey have been allocatedThe net effect is that the efficiency of thechannel is increased by a multiple of the number of timeslots that arebeing used Most common second-generation TDMA phone systemsuse three timeslots

        wwwgetconnectedcom

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        CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 37

        wwwgetconnectedcom

        Benefits of TDMATDMA was one of the first technologies to expand analogrsquos voice capa-bilities beyond one call per channelTDMA has many other benefits

        Provides advanced features like caller ID text messaging Economizes bandwidth Provides voice clarity and overall call quality even over long

        distances Is difficult to decode therefore only minimal eavesdropping is

        possible Uses less battery power (when compared to analog) Offers voice privacy

        Enhanced Specialized Mobile RadioEnhanced Specialized Mobile Radio (ESMR) systems use digital radiotransmissions similar to other digital technologies Spread-spectrummodes such as frequency hopping are common One major differencefrom other networks is that in an ESMR system connections betweenusers is almost instantaneous compared to the typical delays required todial and set up a call in a public cellular networkThis capability allowsthe ESMR carrier to offer walkie-talkiendashlike services on its network aswell as cellular callingThis is a great advantage for large work groupswho need to be in constant contact with just a touch of a button forexample a construction crew ESMR services also allow customers tocontact many people at the same time much like a CB radio thus cre-ating a multiple person ldquocallrdquo

        Examples of ESMR networks include Ericssonrsquos Enhanced DigitalAccess Communications System (EDACS) Motorolarsquos IntegratedDispatch Enhanced Network (iDEN) and the Nextel System

        Delivery and courier services which depend on mobility and speedalso typically employ ESMR for voice communications between thedelivery vehicles and the officeThe technology consists of a dispatcherin an office plotting out the dayrsquos events for the driverWhen the driverarrives at his location he radios the dispatcher and lets him know hislocationThe benefit of ESMR is its ability to act like a CB radioallowing all users on one channel to listen while still allowing two users

        165_cell_C03qk 111201 152 PM Page 37

        38 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

        to communicate personallyThis arrangement allows the dispatcher tocoordinate schedules for both pick-ups and deliveries and to track thedriverrsquos progress Drivers with empty loads can be routed to assist back-logged drivers Drivers that are on the road can be radioed if a customercancels a deliveryThis type of communication benefits delivery servicesin two major areas saving time and increasing efficiency

        Benefits of ESMRESMR is a unique digital service that allows the user a couple ways tocommunicate including

        Push-to-talk features that operate like walkie-talkies allowusers to talk directly to another person without a delay in set-ting up the call

        Group calling allows users to talk to many people at one time

        Digital transmissions assure privacy

        Two-way data features are available

        International systems allow the use of one handset anywherethe service is available

        Service Providers and Technologies Now that wersquove covered the basic digital technology offerings you maybe wondering which service providers or wireless carriers offer whichservicesTo help you make sense of this wersquove provided the leading ser-vice providers and their offerings in Table 31

        NOTE

        Be aware that Table 31 is not a complete list of US wireless ser-vice providers

        wwwgetconnectedcom

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        CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 39

        wwwgetconnectedcom

        Table 31 Service Providers and the Technologies That They Offer

        Wireless Technology

        Service Provider CDMA TDMA GSM ESMR

        ATampT Wireless

        Cingular Wireless

        Nextel

        Qwest Wireless

        Sprint PCS

        SunCom

        Verizon Wireless

        Century Tel

        NTELOS

        PrimeCo

        US Cellular

        Cincinnati Bell Wireless

        VoiceStream Wireless

        165_cell_C03qk 111201 152 PM Page 39

        SummaryDigital technology is quickly outpacing analog with its advanced fea-tures incredible battery life and voice qualityThe limitation of cov-erage for each of the four types of digital coverage in the United Statescan sometimes be overcome by using a wireless phone that has digitalservice and analog capabilities in order to maximize the places in theUS where the phone will workThe differences between the types ofdigital available to consumers is tough to discern so the best way tojudge which one is best for you is to consider the features coverageand quality of that digital coverage in your location

        Quick References

        Code Division Multiple Access

        CDMA networks cover more wireless users in the UnitedStates than any other digital standard and include benefitssuch as

        Advanced features like caller ID and text messaging

        Most capacity of all digital networks

        Secure calling

        Global Systems for Mobile Communications

        GSM networks cover the most wireless users around theworld and the technology is gaining favor in the United Statesbecause of the following benefits

        Provides integrated voice high-speed two-way datafax and short message services capabilities

        Enables a single technology handset to work aroundthe world where GSM is available

        SIM card feature keeps subscriber information

        40 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

        wwwgetconnectedcom

        165_cell_C03qk 111201 152 PM Page 40

        Time Division Multiple Access

        TDMA was one of the first technologies to expand analogrsquosvoice capabilities beyond one call per channelTDMA hasmany other benefits

        Secure calling

        Advanced features like caller ID and text messaging

        Economizes bandwidth

        Enhanced Specialized Mobile Radio

        ESMR is a unique digital service that allows the user a coupleways to communicate including

        Directly connect to other users like a walkie-talkie

        Talk to groups of people like a CB radio

        Two-way data

        CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 41

        wwwgetconnectedcom

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        165_cell_C03qk 111201 152 PM Page 42

        Wireless Data andthe WirelessInternetmdashDo INeed It

        Quick References in this chapter

        What Is the Wireless Internet

        How Does It Work

        What Kind of Phone Do I Need

        What Services Can I Get from the Wireless Carriers

        What Services Can I Get from ThirdParties

        Wireless Data and Fax

        Summary

        Quick References

        43

        Chapter 4

        165_cell_C04qk 111401 432 PM Page 43

        44 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

        IntroductionImagine that the four hours you spent sitting in the airport waiting fora delayed flight yesterday could have been as productive as being in theoffice sitting at your desk Instead of getting friendly with the airportbartender you could have been browsing the 80 unread e-mails in yourinbox checking your stock portfolios or even looking up directions tothat impending business meetingYes you can do all this in the palm ofyour hand as long as you have the right phone and access to theWireless Internet

        What Is the Wireless InternetLike millions of others around the world you use the Internet fromyour home or work computer every day to communicate with friendsfamily and co-workers check your stocks keep up with the news andweather make travel plans get directions and check movie timesMissing e-mail messages updates on your stocks or some news you justneed to know can be detrimental to your personal and professional lifeHow would you like the freedom of leaving the office for a while butstill being connected to the world around you

        Thanks to the Wireless Internet you can get away from the officefor a bit while maintaining complete control over the information thatmatters most to youAnswer e-mail check sports scores and news allfrom the palm of your hand

        The Wireless Internet gives your phone a dual personalitymdashone forvoice and one for dataAll the data that you need every day may very wellbe available to you by using your wireless phoneThe Wireless Internet letsyou read reply forward and manage your e-mail It helps you to be moreefficient when you are on the run or when you need to access informa-tion while you are away from the officeThere are many software compa-nies today that are creating applications to allow you to see all the datathat you use at work through your wireless phoneAlthough the informa-tion will not be presented in a format that your are familiar with you willbe able to access and manipulate itmdashread it fax it e-mail it delete it

        How Does It WorkPerhaps the most important factor in the birth of Wireless Internet hasbeen the immense growth of wireless phones in the last few yearsWith

        wwwgetconnectedcom

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        Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 45

        digital wireless networks expanding at record pace a solid foundationfor Wireless Internet services was established In 1997 Nokia MotorolaEricsson and Phonecom came together to create the WirelessApplication Protocol (WAP) because they believed a universal standardwas critical to the successful implementation of the Wireless InternetWAP uses Wireless Markup Language (WML) which includes theHandheld Device Markup Language (HDML) developed byPhonecom (now called OpenWave after their merger withSoftwarecom)The wireless phones are also equipped with a piece ofsoftware called a micro-browser which is analogous to the Web browseryou use to access the Internet from your home or work PCThemicro-browser allows you either to enter a Web address or to click on apage link which will then bring you to that page

        Most wireless phones have data transfer rates of 144 kbps or lessCompared to a typical home PC 56 kbps modem cable modem orDSL connection (100 kbps+) wireless speeds are much slowerWirelessInternet content is typically text-based so the time it takes to downloadcontent is less than if the page were loaded with graphicsAnd althoughyou donrsquot get the graphical beauty of the Internet you are able to gainaccess to the information that matters to you most while on the goAcomparison of a typical Web page and its wireless Web counterpart canbe seen in Figures 41 and 42

        The relatively small size of the liquid crystal display (LCD) on awireless phone certainly presents another challenge Most Web sites aredesigned for a resolution of 640 by 480 pixels which is ideal forviewing on a desktop or laptop computerThe page simply will not fiton wireless phone displays which average 150 by 150 pixelsAlso themajority of wireless devices use monochromatic screens Pages are moredifficult to read when the text and background colors become similarshades of grayWAP takes each of these limitations into account andprovides a way for pages to be displayed for optimal viewing capabilitieson a wireless phone screen

        New applications are being developed to allow more graphics to bedownloaded onto wireless phones Given the limitations of the phonescreen the normal graphics you are used to will not appear on yourphone Some phones and wireless services can accept wireless bitmappictures (WBMP) which offer a taste of things to come in the deliveryof images to wireless phones albeit not a high resolution full-color ani-mated picture like yoursquod see on your home computer

        wwwgetconnectedcom

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        46 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

        There are many steps involved in accessing a Web page throughyour wireless phone

        1 The handset establishes a connection with its base station

        2 Once this connection is set up the micro-browser initiates aconnection to a WAP gateway predefined in the phonersquosconfiguration

        wwwgetconnectedcom

        Figure 42 Yahoo Home Page Tool Bar on the Typical WirelessPhone Screen

        Figure 41 Yahoo Home Page Tool Bar on the Typical ComputerScreen

        165_cell_C04qk 111401 432 PM Page 46

        Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 47

        3 The micro-browser requests a URL from the WAP gatewayThis is done via a compact binary encoded request

        4 The gateway translates this request into an HTTP request andsends it over the wired Internet to the specified content server

        5 The content server responds by sending a page of WML con-tent which may also contain WMLScript (similar toJavaScript) and special graphics in WBMP format

        6 The gateway compresses the response into a special binaryformat optimized for low-bandwidth networks and thensends it back to the micro-browser It also compiles anyWMLScript found in the response

        7 The micro-browser decodes the compressed signal andattempts to display it if possible

        Donrsquot worry if this seems like too much informationmdashthere aremany steps involved in getting information from the Web to your smallwireless phone screen Each step along the way may vary slightly basedon the kind of content you are requesting and the kind of phone youare usingAs the Wireless Internet matures there will be fewer steps thatvary from the wired Internet thus allowing any device to access theonline information in virtually the same way

        What Kind of Phone Do I Need To access the Wireless Internet you will need to get an Internet-readyphoneThese phones currently range in price from $100 to $500Three examples of Internet-ready phones can be seen in Figures 4344 and 45

        NOTE

        For a more complete sampling of Internet-ready phones refer toChapter 6 ldquoGuide to Wireless Phonesrdquo

        Wireless Internet service also enables users to connect their laptopsto the Internet without plugging into the phone socket in the wallYoucan purchase a separate cable that will allow you to connect to theInternet using your phone as your modemThe range of prices for

        wwwgetconnectedcom

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        48 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

        wwwgetconnectedcom

        Figure 43 The EricssonR289LX Internet-Ready Phone

        Figure 44 The SamsungN200 Internet-Ready Phone

        Figure 45 The Mitsubishi T250 Internet-Ready Phone

        165_cell_C04qk 111401 432 PM Page 48

        Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 49

        these kits covers the spectrum from $20 to $200 depending on the kitand its accompanying services Often using your phone as a modemwill use minutes on your monthly rate plan but sometimes you need toget an additional rate plan specifically for data

        What Services Can I Get from the Wireless Carriers Thanks to the advancements made in wireless phone technology overthe past few years virtually every large wireless service provider nowoffers Wireless Internet service to their customers some including basicWireless Internet for no additional charge with others charging anadditional monthly fee in addition to monthly service plan charges

        Some of the standard Wireless Internet services available includestock quotes show times restaurant reviews and door-to-door direc-tions right from your Wireless Internet-ready phoneWireless Internetservices that come standard on Internet-ready phones are pretty muchlimited to the basic services at this point but are expanding all the timeMany companies are creating new ways to use the Wireless Internetfrom all Internet-ready phones to allow the user to customize thephone for Web surfing Some of the services available today includeweather sports scores news headlines horoscopes e-mail notificationand calendar reminders

        The one feature that all Wireless Internet users love is the ability tohave e-mail access in their back pockets Check your e-mail wheneverand wherever you wantmdashwhile watching your daughterrsquos soccer gameor at the top of a mountain Some wireless carriers e-mail packagesallow you to print your e-mail simply by faxing the e-mail to thenearest fax machineThis is very handy if you need a copy of an inven-tory list or directions to hand to someone else

        Each wireless carrier will have slightly different services thatcome with their Wireless Internet package so be sure to look for onethat fits your needs If you only want to casually cruise the Web thenlook for one that is free or has a low per-use cost If you will dependon your wireless phone for data as much as voice make sure that thedata coverage that you will receive is of similar quality as the voicecoverage that you expect Also make sure that the e-mail use that youwant is what is available Most e-mail accounts that reside behind a

        wwwgetconnectedcom

        165_cell_C04qk 111401 432 PM Page 49

        50 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

        firewall (for example Exchange or Lotus enterprise applications) canbe tricky to access with your wireless phone It is easier to direct youwireless phone to standard Internet e-mail accounts called POP3 e-mail

        What Services Can I Get from Third PartiesMaking a Web site accessible to a wireless device is quite a challenge Sofar only a small portion of sites approximately 15 million of the morethan one billion Web sites provide any Wireless Internet contentAs theuse of Web-enabled wireless devices grows you can expect increasingnumbers of Webmasters to create wireless content for their Web sites toget the attention of the new wireless Web surfers

        TOP WIRELESS INTERNET PORTALS

        These portals are the most popular available to send customizedinformation via the Wireless Internet straight to your wirelessphone

        Yahoo (httpmobileyahoocom) MSN Mobile (httpmobilemsncom) America Online (httpdevicesaolcommobile) Excite (wwwexcitecominfoexcite_mobile) Vindigo (wwwvindigocom)

        Wireless carriers are partnering with many Internet contentproviders to add value to their customerrsquos Wireless Internet experienceMany of the content providers allow users to download simple contentfor specific items like weather or airline schedules and the other itemsmentioned earlier Many of the top names on the Internet are creatingcustomized areas for wireless users to access their own customizedinformation wherever they are whenever they want itThe wireless car-riers are partnering with these portals to keep their customers accessingtheir Wireless Internet often adding to the value that they bring to thewireless experience

        wwwgetconnectedcom

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        Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 51

        Portals that lead the Internet are hoping to get the same advantageon the Wireless Internet and attract the new generation of Internetusers to their wireless areas New names are trying to lead the charge inthe Wireless Internet and take a piece of the customer base away fromthe established Web leaders by enhancing the experience beyond whatthe existing Web portals are doingThe future of Wireless Internet islooking to be a great one for what will be available with increaseddownload speeds graphics color and interactive access like games withmultiple players

        Wireless Data and FaxAn increasing number of digital phones can now be used as if theywere modemsTherefore with a data cable you can use your phoneand a laptop to connect to your usual Internet service provider(AOL Earthlink etc) while on the roadThese phones can also beused for receiving faxes as long as your laptop has a fax softwareapplication

        If you want to use your wireless phone as a modem you need toask yourself the following questions

        1 Does the phone I want to buy have data orand faxcapability

        When you are purchasing a phone make sure the phone isDataFax CapableThis will assure you that your phone willbe able to operate as a modem

        2 Does your wireless service provider offer that function

        There is usually a low monthly cost associated with the dataservice However since you will most likely be using yourplan minutes to access the Internet on your computer theonly charges you should incur would be for long distance(if not included with your plan) or additional minutes (ifyou exceed your included plan minutes) In any case youshould check with your wireless service provider prior toaccessing the Internet on your computer with your wirelessphone

        wwwgetconnectedcom

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        52 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

        3 What data speed is supported on the network towhich you want to subscribe and what kind of datatransfer is it

        This is a very important question because not all types of net-works allow for the same data speeds and they donrsquot use thesame methods of transferring dataWireless carriers use eithercircuit-switched data transfer or packet-switched data transfermeaning that the network either ties up a single channel foryour data to be transmitted or it sends the data in smallpackets from one end to the other using multiple channelsThe difference is that typically packet-switched data is fasterand more reliable since the network has the ability to detectcorrupted data streams when a packet is missing and can cor-rect itself or ask your computer to fix it whereas circuit-switched data either will be working or it will notmdashthechannel will be on or off If the channel turns off in themiddle of a data transmission typically you have to start allover again

        wwwgetconnectedcom

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        SummaryThe Wireless Internet is basically a subset of the wired InternetYoushould remember that accessing the Internet with your cellular phonedoes not give you to the same amounts of computer memory pro-cessing power or monitor space as your desktop computer does soyour experience will be quite a bit differentWhen you use your wire-less phone as a modem from your laptop to access the Internet youcan see the same things you do when plugged in at work or at homeit just takes a bit longermdashand is more prone to need reconnection

        Wireless phones are still basically meant to do one primarythingmdashallow you to talk to any one any time from anywhereTheaddition of data capabilities is something that is incredibly useful formany people and is adding to the overall features that you can get withyour wireless phone purchasemdashbut the ability to toss your computer isstill years awayYou can increase your productivity access informationthat is critical to you and keep in touch with e-mail and short mes-sages using your wireless phone many users become quickly addictedto this capability

        Do you need the Wireless Internet If you are the type of personwho always needs to be in touch and know what is going on with youre-mail and electronic calendar but you also need to be in two or threeplaces at once then yes you should strongly consider the addition ofthe Wireless Internet to your cellular phone service plan

        Quick ReferencesWhat Is the Wireless Internet

        Τhe Wireless Internet adds Internet access to your wirelessphone

        Use your phone to see short pieces of information likeweather news and sports

        You can access your e-mail from your phone so that you willalways be in touch

        How Does It Work

        Your wireless phone uses a Wireless Internet standard and amicro-browser to access the Web

        Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 53

        wwwgetconnectedcom

        165_cell_C04qk 111401 432 PM Page 53

        Internet pages are written in a new language (WML orWMLScript) that is viewable on wireless phones

        Internet content is sent to the phone as text without graphicsdue to slower speeds and smaller screens than the wiredInternet

        What Kind of Phone Do I Need

        Many phones are available that include a micro-browser andthe ability to access the Web

        Prices for phones with Wireless Internet Capabilities areapproximately $100 to $500

        What Services Can I Get from the Wireless Carriers

        Wireless carriers have a number of options but primarily usestandard content providers with a preset selection of sites

        Stock quotes weather movie times directions and sportscores are all examples of information that is available frommost wireless carriers who offer Wireless Internet access

        E-mail and short message service are two-way data messagingoffers from wireless carriers

        What Services Can I Get from Third Parties

        Wireless portals are expanding the number of sites you can view

        Currently Internet search engines are developing searchengines that will allow you to search the Web for informationfrom your wireless phone

        Wireless Data and Fax

        Connecting your wireless phone to your laptop can give youaccess to the Internet with the same look and feel as thewired Internet just a bit slower

        Faxing to and from your laptop using your wireless phone as amodem can be a life saver if you are stuck on the road andneed to get some work done

        Make sure your phone can act as a modem and that yourcomputer can handle dialing out over a wireless device

        54 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

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        Equipment

        Part II

        165_cell_C05qk 111401 435 PM Page 55

        165_cell_C05qk 111401 435 PM Page 56

        The Componentsof a WirelessPhone

        Quick References in this chapter

        The Basics

        A Beginnerrsquos Guide to Phone Features

        The Cutting Edge

        Summary

        Quick References

        57

        Chapter 5

        165_cell_C05qk 111401 435 PM Page 57

        58 Chapter 5 bull The Components of a Wireless Phone

        IntroductionChoosing the right phone for you is important For many people a wire-less phone is a constant companion and fashion accessory For others awireless phone is a functional device that they dig out when they need toplace a call Determining how you feel about your phone will make iteasier to decide which features are more or less important to you

        The main components that make a phone more or less attractiveare size standard features advanced features and accessory optionsTheprice of a phone usually is determined by these componentsThesmaller the size and weight of a phone the more expensive it tends tobeThe more advanced features (like wireless Internet access) the phonehas the more expensive it tends to beAccessory options such as higherquality batteries interchangeable faceplates hands-free kits and batterychargers donrsquot change the initial price of the phone but they do impactthe bottom-line price

        Wireless carriers tend to offer at least one less expensive basicmodel phone with their plansThat phone is usually a good qualityphone with standard features an average weight and an average batteryThe sectionldquoA Beginnerrsquos Guide to Phone Featuresrdquo will detail whatyou can expect to get from that type of phone

        Every wireless carrier will also offer a ldquohotrdquo new phone that has thelatest and greatest everythingmdashand is the most expensiveThese phonesare typically the latest innovation in size (palm size) exterior appeal(stainless steel) advanced features (MP3 players) or a combination ofthese componentsThe sectionldquoThe Cutting Edgerdquo will review todayrsquoslatest novelties

        If you want more than the basic phone but donrsquot need as much asthe hot phone there are plenty of options Knowing what the compo-nents do will help you buy the phone that works best for you and thatfits into your budget

        The BasicsThe Ericsson R289LX is one of the most popular phones todaybecause it offers many of the best features for a reasonable price Figure51 shows the Ericsson R289lX and calls attention to the various ele-ments you will find on most wireless phonesThese elements aredescribed in further detail in the following sections

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        The Components of a Wireless Phone bull Chapter 5 59

        Display Screen Screen Size If you plan to use the phone for wireless

        Internet applications then a larger multiline screen is amust Look at how many lines of text can fit on a screenand how many characters per line Also be sure to check ifyou are able to read the letters on the screen or if they arejust simply too small

        Monochromatic versus Color Displays Most wirelessphones have monochromatic (ie black and white all amberor all green) displays but there are a growing number ofphones that offer color LCD displaysWireless phones withcolor screens use more memory and are more expensive theyare the cutting edge of wireless phone display technology

        Antenna Antennas are internal fixed or extendable Extendable antennas must befully extended to give you their maximum rangeThe best kind of

        wwwgetconnectedcom

        Figure 51 The Basic Components of All Cellular PhonesIllustrated Using the Ericsson R289LX

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        60 Chapter 5 bull The Components of a Wireless Phone

        antenna depends on where you use your phone and how strong thecoverage is in that area Most of the time an internal or fixed antennaworks just fine but when you are at the edge of a wireless carrierrsquos cov-erage area you may get better quality from a phone with an extendableantenna

        Menu Selection and Scroll Keys The look and feel of the menu selection and scroll keys varies by phonemodelThe usability of these keys is very important if you plan to useyour phone for Internet surfing or for text messaging

        Scroll Keys Let you quickly surf through menus submenusand phone books

        Menu Selection Keys Let you choose the option that iscurrently displayed above the key

        Phone Menu Lets you customize your phone to make ityour ownmdashfor example the sound of the ring the volume ofthe earpiece or the key pad when you press the numbers andso onThe phone menu is where you will find all these set-tings every phone is slightly different as to how the menu islaid out and displayedThe userrsquos manual for your phone willwalk you through all the selections

        Other Keys To save on size most keypads have multiple functions Many featuresare available through the menus but shortcuts and certain basic func-tions are available only by pressing the keys in a certain order Forexample to lock your keypad you may press 0 or to speed dial anumber you may press 8 Reading the userrsquos manual that comes withthe phone will explain exactly how this works for the phone youchoose

        Keypad Letters When you use a wireless phone to sendtwo-way messages or e-mail you enter the text using yourkeypad Each number corresponds with certain letters forexample A B and C are on the 2 key In order to type a Cinto your phone you press the 2 key three times

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        The Components of a Wireless Phone bull Chapter 5 61

        wwwgetconnectedcom

        Clear Key Most phones have a key that will allow you toerase the last number or letter you entered (usually labeledCLR) Press the CLR button once to remove the last digitentered or hold it down to erase the entire entry

        Message Key Most digital phones are able to receive textmessages and will also display when you have a voice mailwaiting for youThe message key will allow you to accessthese messages for review

        PREDICTIVE TEXT ENTRY

        Many wireless phones are loaded with software that helps you typewords with fewer keystrokes Tegic (wwwtegiccom) is one com-pany that offers software called T9 (wwwt9com) which helps youuse the nine keys on your phone to type thousands of words bypressing each number key only once instead of up to three timesWhen you are typing many short messages using your phone it ismuch easier to use predictive text entry software than continuallytyping the number keys

        Battery The quality of the battery will determine the talkstandby time of yourphone Generally phones are sold with a standard battery that gives youan average talkstandby time Extra batteries can be bought as acces-sories and upgraded later so we do not recommend making thetalkstandby time of the standard battery the decisive factor in deter-mining which phone you choose to purchase (see Chapter 7ldquoAccessories for Your Wireless Phonerdquo)

        Jacks If you plan on charging your phone in the car or using a hands-freeaccessory then you want to make sure that the phone model that youpurchase will support these kinds of accessoriesA quick way to verifycompatibility is to make sure the jacks for these accessories are physi-cally available

        165_cell_C05qk 111401 435 PM Page 61

        62 Chapter 5 bull The Components of a Wireless Phone

        Hands-Free Jack Some phones require a special attachmentfor using a head set or a hands-free device Others accessoriesoften offer a standard plug that will work with many differenttypes of phones

        Charger Jack (or connection) Most phones will have anumber of charger types available (standard charger rapidcharger and car adaptor charger)They each have advantagesso if you want a specific charger make sure the phone supports it

        A Beginnerrsquos Guide to Phone Features No one can decide for you which features are more important thanothers However knowing what the features are can help you decide foryourself if it is something that you will never use or something youcanrsquot live without Since the type of features a phone has is directly pro-portional to the amount it may cost you reviewing the list of featureswill help you decide between the $400 phone and the $40 phoneAndwhen you are comparing similar phones the one that has the right fea-tures for you is the one you want

        Standard Features Standard features tend to vary by phone manufacturer (such asMotorola or Nokia) and model rather than by wireless service carrierA Nokia 8200 model offered by Cingular will have the same standardfeatures as a Nokia 8200 model offered by ATampT Wireless (eventhough they use different networks) How the different wireless car-riers choose to highlight and advertise those features can vary widelyThe following features are in alphabetical order and are available onmost phones currently on the market Some very basic phones maynot have all of these features

        Automatic Redial Let your phone do the work for youAwireless phone with automatic redial will continually dial acall until you get through to the number you are attemptingto reach

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        The Components of a Wireless Phone bull Chapter 5 63

        wwwgetconnectedcom

        Battery Level Indicator Canrsquot remember when youcharged your battery last This indicator is usually fixed onthe first screen so you always know how much power youhave left

        Calculator Always have a calculator handy Great for splittingthe bill at restaurants

        CalendarReminder Set up reminders for important meet-ings birthdays and such

        Call Log Tracks recently dialed received and missed callsThe number of calls stored varies by phone but is usuallybetween five and twenty

        Clock Leave your alarm clock at home Most phone clocksalso have an alarm feature

        Display Own Phone Number Great for when you firstget your phone and are updating all of your friends and familyon your new number but you just canrsquot remember it

        External VolumeRinger Control Turn the volume ofyour ringer up when you are outside turn it down when yougo out to dinner or to the movies

        Games Every manufacturer has their own games installedThese are great for occupying free moments while waiting inline for example

        Incoming Number Storage This is a quick and easy wayto add phone numbers to your phone bookWhen you get acall choose this option and add the name later

        Keypad Lock Allows you to lock the keypad so you donrsquotaccidentally make a call while your phone is in your bag orpocket Especially useful for ldquonon-fliprdquo phone designs

        Last Number Recall Did you hang up too soon Last-number recall allows you call the person right back withouthaving to find the number again

        Message Indicator Lets you know if you have a numerictext or voice message waiting

        Numeric Paging Use your cellular phone as a pager noneed to carry around two devices

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        64 Chapter 5 bull The Components of a Wireless Phone

        PersonalizedCustom Ring Tones Set your ring to what-ever makes you happyYou will always be able to tell itrsquos yourphone Or program a different ring for each of your favoritecallers so you can tell who is calling before you even findyour phone In addition to the standard tones many Web sitesalso offer downloadable rings that increase your options (forcompatible phones)

        Phone Book (size varies) Every phone has some type ofphone bookThe most basic phone books allow you to storeabout 20 phone numbers with namesThe most advancedphone books allow you to store over 100 entries with businesscard information e-mail addresses and up to four contactnumbers per entry

        Security Lock Password-protect your phone so that onlyyou can use it Most phones let you do this manually orautomatically Advanced phones let you password-protectsections of your information (like your phone book) A nicefeature to have in case you accidentally leave your phonesomewhere

        Signal Strength Indicator Like the battery indicator thisindicator is usually fixed on the first screen so you alwaysknow how good you can expect your reception to be

        Speed DialingOne-Touch Dialing This feature allowsyou to program certain keys to dial frequently called numbersKeeps the fumbling to a minimum when you are on the goor in a hurry

        Vibrate Mode Similar to the ring volume the vibrate modeis considered most polite when you are at the movies or otherplaces where discretion is advisedVibrate mode can also workbetter than ring volume in extremely loud places like con-certs Depending on the manufacturer vibrate can be a func-tion of either the phone or the battery If it is the battery youcan always upgrade later

        Volume Controls Allows you to turn up the volume forlow talkers and turn down the volume for loud talkersThemost advanced phones have a built-in function that modulatesthe volume for you

        wwwgetconnectedcom

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        The Components of a Wireless Phone bull Chapter 5 65

        wwwgetconnectedcom

        Features Requiring Service All of the following features are considered standard features on mostphones but they also require your service carrier to provide the serviceThese services can be included or they can have a per-use monthlycharge depending on the wireless service plan you choose So in orderto use any of the following features you need to check your phonemodel and your service plan

        Call Forwarding Allows you to send calls to another phonenumber when your wireless phone number is unavailable(turned off out of range or busy) Depending on the primaryuse of your phone you can use this feature to redirect calls toyour office or home and make sure your callers are alwaystaken care of

        Call Waiting If you prefer to take your calls as they come inyou can use call waitingThis feature notifies you if anothercaller is trying to get through when you are already on thetelephoneThen you can put the first caller on hold whileyou take the other call switch between the two callers or endone call to take the other Or you can ignore the tones andlet the second caller be forwarded to your voicemail

        Caller ID Lets you see whorsquos calling before you answer Onmost models it also works with your phone book to provide aname if you have programmed the name into your phone book

        Emergency Calling Every network uses 911 for emergencycalls Some phones also have preprogrammed ldquohotrdquo keys thatallow one-touch dialing for personal emergenciesAccordingto the FCC as long as you are in an area that has any wirelesscoverage at all and regardless of the activation status of yourphone your 911 call will be placed

        Roaming Indicator This on-screen indicator lets you knowthat you are entering an area where you will be charged addi-tionally for your calls It is up to the wireless carrier to decideif they provide this service or not

        Three-Way Calling Need to make plans with more thanone person Three-way calling lets you conference in twoother phones so you donrsquot have to call anyone back More

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        66 Chapter 5 bull The Components of a Wireless Phone

        advanced phones have multi-party calling allowing you toconference with up to five additional phones

        Voice-Activated Functions Talk to your phone and it doeswhat you tell it toThis feature can be as limited as the abilityto dial certain numbers or it can retrieve your sports scoreupdates depending on the phone model

        Voicemail Allows people to leave you a message when yourphone is unavailable (turned off out of range or busy)Thisfeature can let you be a one-person office if you prefer not toforward your calls

        Advanced Features Requiring Service These features are available on a growing number of phones Everymanufacturer and every wireless carrier offers at least one phone thatallows you to use the following featuresThe usability and availability ofthese features gets better every year So if one of these features is inter-esting to you but not the right thing now check back next year and seehow it has improved

        Text Messaging or Short Message Service (SMS)Allows you to exchange short alphanumeric messages withother phones wireless devices or PCs If you plan to use thisfeature often make sure you get a phone with a comfortablekeypad and large enough display area Some text messagingservices are only for receiving messages so if you want to sendmessages make sure it is two-way capable

        Wireless Internet Access (WAP) Allows you to surf theWeb in a manner of speaking Sites that have created WAPinterfaces let you get the basics of what you need includingweather stocks news and scheduled updates May also allowyou to access e-mail depending on the phone model andplan Keypad ergonomics and display screen size will play abig part in how much you like this feature (See Chapter 4ldquoWireless Data and the Wireless InternetmdashDo I Need Itrdquo formore information)

        DataFax Capable Allows you to use your phone as amodem or a fax if your wireless carrier supports this service

        wwwgetconnectedcom

        165_cell_C05qk 111401 435 PM Page 66

        The Components of a Wireless Phone bull Chapter 5 67

        Speeds are available up to 144 Kbps but they vary by wirelesscarrier (see Chapter 4ldquoWireless Data and the WirelessInternetmdashDo I Need Itrdquo for more information)

        The Cutting EdgeThese features are available on a limited basis now but they will bewidely available soon enough Most of these features exist around theidea of combining your wireless phone with your Palm or other PDA(see Chapter 13ldquoThe Future of Wireless Communicationsrdquo) so youend up with a phone Palm and Internet access in one device that goeseverywhere with you

        Business Card Exchange Allows you to use the infraredport on your phone to send or receive data from other com-patible phones or handheld devices

        Currency Converter Think of it as an advanced calculatorthat helps you travel smart If you are an international travelerthis could be a very handy feature

        Infrared This is the physical feature that allows you to do allthat data beaming back and forth Check around theperimeter of the phone for a little red plastic rectangle

        MP3 Player This type of phone is a two-for-one bargainYouonly have to carry around one device and you get all your callsand can listen to your favorite tunes in between calls

        Multicolor Display Screen Right now the colors beingoffered are basic red blue green yellow Some phones letyou switch from color to color for a monochrome viewOther phones let you highlight certain features using thecolors For example your Momrsquos number could be in redyour best friendrsquos number in green and your incoming stockupdates can be in blue As the wireless Web applicationsbecome more advanced color may become more necessary

        Picture Messaging Allows you to store and send smallimages with your text messagesThe phone model may havesome pre-entered images already loaded

        Real-Time Clock Never have to set your clock againmdashletyour phone connect to the Internet and fix itself

        wwwgetconnectedcom

        165_cell_C05qk 111401 435 PM Page 67

        68 Chapter 5 bull The Components of a Wireless Phone

        Speaker Phone Capability Eliminates the need for ahands-free set allowing you to do other tasks while you talk

        Sync Your Phone with a Palm or PC Whether you enteryour data on the go or in the office once you sync you willhave all of the information you need in all the places you useitThis option requires additional software and may requireadditional hardware

        To Do Lists Helps you keep up with your daily tasks It alsocoordinates with your calendar

        Voice Memo Recorder Need to remember something butdonrsquot have time to enter it Use your phonersquos memo recorderand leave yourself a message for later

        Predictive Text Input Sure sending text messages surfingthe Web and using your phone as your Palm sound great buthow are you going to enter all that data One short-cut is tosync with your PCThe other is to have this feature predictivetext input Using a stored dictionary the phone ldquoguessesrdquo whatword you are typing in and lets you finish it fasterThis fea-ture also lets you insert certain words or phrases by using hotkeys you program yourself

        wwwgetconnectedcom

        68 Chapter 5 bull The Components of a Wireless Phone

        165_cell_C05qk 111401 435 PM Page 68

        SummaryThe features available on a wireless phone are one way to differentiateone phone from another If you know the difference between the fea-tures you can quickly scan the lists of features and decide if a phone isworth the price for youYou wouldnrsquot pay more for a car because itcomes with a steering wheel and you shouldnrsquot pay more because aphone offers different ring tones

        Knowing your preferences and potential uses is also important Ifyou just need a phone that wonrsquot break and wonrsquot break your walletany phone with standard features will suit your purposes If yoursquore theperson on your block that always has the latest gadgets then wirelessWeb access is a must-have for you and your eye will be wanderingtoward the PDA phones If you are looking to combine all your devicesinto one then you are definitely looking at the cutting-edge phones

        Quick ReferencesThe Basics

        The basic physical features of a phone are the same frommodel to model

        The way different models package these features varies greatly(see Chapter 6ldquoGuide to Cellular Phonesrdquo)

        Certain physical features like display screen can cause thephone to be more expensive if the screen is especially large ormulticolor

        A Beginnerrsquos Guide to Phone Features

        Most phones have these features in some capacity

        Standard features vary from manufacturer to manufacturerrather than by wireless carrier

        Standard features include automatic redial phone book bat-tery level indicator and more

        In order to get these common features not only do you needa compatible phone but you also need a wireless plan thatsupports the service you are looking for

        The Components of a Wireless Phone bull Chapter 5 69

        wwwgetconnectedcom

        165_cell_C05qk 111401 435 PM Page 69

        70 Chapter 5 bull The Components of a Wireless Phone

        The wireless plan may charge additional fees for these service-based features

        Other features include call waiting voice mail and three-waycalling

        These features also require service support from your wirelesscarrier but they are available only in certain phone models

        The wireless plan may charge additional fees for these service-based features

        These features are improving all of the time

        Service-based features also include text messaging andWireless Internet

        The Cutting Edge

        These features are the latest technology advances for phones

        Be prepared to pay more for these features

        Look here if you are trying to combine multiple devices (egyour phone and your PDA) into one

        These features include MP3 player sync with your PC andspeaker phone

        wwwgetconnectedcom

        165_cell_C05qk 111401 435 PM Page 70

        Guide to WirelessPhones

        Quick References in this chapter

        Size and Weight

        Networks Available

        Case Design

        Color

        Cost

        Talk Time and Standby Time

        Popular Wireless Phones

        Summary

        Quick References

        71

        Chapter 6

        165_cell_C06qk 111401 437 PM Page 71

        72 Chapter 6 bull Guide to Wireless Phones

        IntroductionYou have several options when selecting a phone that fits your pricerange and with enough features to suit your lifestyle there are manydiverse styles of phonesThe form color and size of the phone youcarry can serve as a reflection of your character and speak volumes tothose around you as to what type of person you are

        As current general rules dictate the most popular phones areextremely small thin or lightweightThese days it seems that just asone manufacturer creates the smallest lightest or thinnest phone thereis another company developing a phone that claims to be even better

        In addition to phones varying in size and weight many phones letyou change the appearance of the phone by letting you change thefaceplateThe ability to make such transformations makes it feel as ifyou have an entirely different phone by spending only a small amount

        With so many options the decision as to which style of phone isright for you is a difficult one to make In this chapter we explore thevariety of options that are available hopefully making the choice clearerfor you

        Size and WeightFor the past couple of years phones have become smaller and smallerto the point where it has become almost miraculous that even smallerphones are being produced In the 1980s wireless phones ranged in sizefrom 8 to 12 inches However as with all technology engineers devel-oped methods of creating even smaller phones to the point we are attoday where we can tuck our phones away in a shirt or pants pocketand forget about it

        Large PhonesSurprisingly enough any phone that is more than five inches in length isconsidered largeAdditionally these phones are usually the heaviestphones on the market with most weighing more than six ounces Largersized phones may not necessarily be heavier than smaller phones how-ever since several manufacturers are creating new phones that are longbut extremely thin and light If size or weight is a strong concern for youa small- or medium-sized lightweight phone which offers similar featuresin a much more manageable size may be a better option for you

        wwwgetconnectedcom

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        Guide to Wireless Phones bull Chapter 6 73

        Some of the phones that are classified as large often are used inpromotions as free phones but others like the Kyocera (shown inFigure 64) are the most advanced phones on the market today and canbe as expensive as $500 Figures 61 through 64 depict the most pop-ular types of todayrsquos large phones

        Figure 61 Motorola i700 86 oz 52 inches

        Figure 62 Ericsson R289LX61 oz 51 inches

        Figure 63 Nokia 5165 60 oz 52 inches

        Figure 64 Kyocera QCP 603574 oz 56 inches

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 73

        74 Chapter 6 bull Guide to Wireless Phones

        Medium-Sized PhonesA phone that is four to five inches long and three to five ounces inweight qualifies as medium-sizedThese phones are typically in themiddle price range and have many of the latest features Some exceptionsare phones that include the latest and greatest features like the ability toload and play MP3 music Figures 65 through 68 are indicative of themedium-sized phones that are most common with the general public

        wwwgetconnectedcom

        Figure 65 Nokia 3360 48 oz 45 inches

        Figure 66 Samsung N200 47 oz 43 inches

        Figure 67 Touchpoint 210046 oz 48 inches

        Figure 68 Samsung UproarMP3 Phone 42 oz 42 inches

        165_cell_C06qk 111401 437 PM Page 74

        Guide to Wireless Phones bull Chapter 6 75

        Small or Compact PhonesAny phone shorter than four inches is considered to be small or com-pact In addition to being the smallest sized phones on the market theyare usually the lightestYou will find many of the cutting edge featureson these phones including color screens and the ability to load picturesthat can pop up on the screen when certain people call you Figures 69through 611 illustrate some of the more popular compact phones avail-able today

        wwwgetconnectedcom

        Figure 69 Nokia 8260 34 oz 40 inches

        Figure 610 Touchpoint 110042 oz 34 inches

        Figure 611 Touchpoint 5200 37 oz 34 inches

        165_cell_C06qk 111401 437 PM Page 75

        76 Chapter 6 bull Guide to Wireless Phones

        Networks AvailableMost of the phones available today are digital phones but if theyoperate only on a single digital frequency and not on the more ubiqui-tous analog network you may end up with a phone that works only invery limited areas Phones on the market today fall into three cate-gories

        Single Mode Dual Mode

        Tri-Mode

        For more information regarding analog and digital technologies seeChapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo

        Single Mode Some of the newest digital phones being introduced support only asingle digital network because the manufacturer wanted to get it tomarket quickly to make sure they got the newest coolest phone on theshelf firstAll manufacturers produce single mode phones But theproblem may be that itrsquos cool when it works downtown but if you tryto use it when driving to your house in the suburbs you may be out ofluck Before purchasing a phone remember to check the phonersquos speci-fications or ask a customer service representative to explain the phonersquosmode to make sure it will work everywhere you need it to work

        Dual ModeMany digital phones are dual mode that is they work on two net-worksmdashdigital and analog Some of the phones that are available as dualmode actually work on three networksmdashfor example the 800 MHzanalog network the 800 MHz digital network and the 1900 MHz dig-ital networkThese phones will allow you the most use because theyare most likely to find an available network wherever you are

        Tri-Mode A small number of phones available today are called tri-modeThismeans that they work on three frequencies 800 MHz analog 1900MHz US digital and another international digital frequencyTri-mode

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 76

        Guide to Wireless Phones bull Chapter 6 77

        phones are the ones that will work overseas in many countries aroundthe world

        Case DesignIn addition to varying dramatically in dimension and weight wirelessphones also differ greatly in their overall body styleAll phones fall intoone of two categories

        Traditional

        Flip

        Traditional Style Roughly 75 percent of wireless phones fall under the traditional designcategory incorporating a one-piece design with keypad and screen inplain view and accessible at all times Nokia originally popularized thetraditional body style and has incorporated this design into most of thephones it sellsThe traditional-style phones vary dramatically in size inweight Figures 612 through 614 are good examples of the mostcommon traditional style

        wwwgetconnectedcom

        Figure 612 The Nokia 5165 Figure 613 The Motorola i2000

        165_cell_C06qk 111401 437 PM Page 77

        78 Chapter 6 bull Guide to Wireless Phones

        Flip StyleFlip style phones feature a cover that either partially or completelyencloses the phone in the closed positionThe flip feature can serveas an answer or end call function and protects the keypad andor dis-play screen depending on the size of the flip Almost all flip phonescan be classified as compact or small in terms of their size andweight Some of the most common flip phones can be seen inFigures 615 through 617

        ColorBermuda blue gecko green red pepper brushed aluminum With somany options available it is hard to decide which color will suit youbestA phone that looks really fashionable when you purchase it maylose its appeal as the months pass One consolation is that there are sev-eral phones available (ie Nokia 3360 Nokia 8290 and Kyocera QCP-2035) that allow you to change the faceplate of the phone virtuallygiving you a brand new phone for just a fraction of the price (SeeChapter 7ldquoAccessories for your Wireless Phonerdquo for more informationon faceplates)

        wwwgetconnectedcom

        Figure 614 The Ericsson R289LX

        165_cell_C06qk 111401 437 PM Page 78

        Guide to Wireless Phones bull Chapter 6 79

        wwwgetconnectedcom

        Figure 617 The Samsung N200

        Figure 615 The Motorolai1000

        Figure 616 The Touchpoint1100

        165_cell_C06qk 111401 437 PM Page 79

        80 Chapter 6 bull Guide to Wireless Phones

        CostPhone prices range from free to $600 with most of the phones aver-aging between $100 and $200The prices that you see are the retailprices which include the requirement to sign up for a service planwhen buying the phone If you are looking to buy a phone without aservice plan the prices tend to be higher

        In fact there are few places where you can buy a phone withoutthe service plan attached today Phones that cost $200 with a servicecontract typically carry a list price of $500 if you would like to pur-chase the phone without a designated service plan Cellular serviceproviders pay a rebate to retailers in exchange for a service contract andretailers pass on the cost savings to customersmdashas long as the servicecontract remains in the deal

        You pay a premium for tiny lightweight models whether they are dig-ital or analogWireless phones that sell for under $100 are on the budgetplanThese phones are typically larger and heavier with minimal featuresalthough they generally perform just as well as phones that are moreexpensive Mid-priced phones in the $100 to $250 range are smaller andlighter with extended-life batteries alphanumeric text messaging direc-tory features and more High-end phones sell for $400 and up and offerthe latest features the smallest designs and the most attractive styling

        Talk Time and Standby TimeDepending on how often you plan to use your phone talk time andstandby time amounts are something that you should definitely considerwhen selecting a wireless phone If you are traveling across the UnitedStates do you want your phone to run out of power when you reachMissouri Of course not However if you plan on using your phoneonly for short conversations and have the ability to recharge the phoneevery evening then talk time and standby time will not be as big of aconcern for youTalk time is the actual amount of time spent on con-versation and standby is the time a phone is on and ready to receive acall Digital phones are more efficient and have longer talk and standbytimes than analog phonesA battery that offers 110 minutes talktime50 hours standby time in analog mode might deliver more thanthree hours talk time or eight days standby when used with a digitalphone If the battery runs out it simply turns off the wireless phoneuntil you recharge it or you are able to replace the battery with a fully

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 80

        Guide to Wireless Phones bull Chapter 6 81

        charged oneA longer talk time could save you a lot of time and frus-tration but if you do not talk on your phone a lot it could be unneces-sary Batteries generally have a range from 60 to 600 minutes for talktime Standby time ranges from 2 to 484 hours

        Another thing to remember when you look at the talk time andstandby time for a battery or phonemdashvery seldom do you use only talktime or only standby time you typically use a combination of the twoJust as your carrsquos mileage is better on the highway your phonersquos batterylasts longer while you are not talking (standby) But always beware justlike your carldquoyour mileage may varyrdquo from what the manufacturerstates in the specifications

        Popular Wireless PhonesThis section will allow you to browse through the specifics for manyphones on the market (in alphabetical order) so you can compare themside-by-sideWersquove taken some of the more popular wireless phones avail-able today and provided you with the following details for each phone

        Service Provider Price Weight Height Mode Internet Ready

        Text Messaging Capabilities

        Remember however that manufacturers are always creating newphones and that the phones and prices displayed in this section are thecurrent offerings New models may be released to the general publicand prices for consumers are subject to change

        NOTE

        This section shows some of the phones available from a few wire-less carriers so you can see the wide variety of phones and pricesout there today For a complete list of currently available phonescheck wwwgetconnectedcom because the phone models andprices change often

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 81

        82 Chapter 6 bull Guide to Wireless Phones

        The Ericsson R289LX

        Service ProviderATampT Price $9999 Weight 6 ounces Height 63 inches ModeTri-mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 82

        Guide to Wireless Phones bull Chapter 6 83

        The Kyocera QCP-2035

        Service Provider Sprint PCS Price $9999 Weight 44 ounces Height 51 inches ModeTri-mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 83

        84 Chapter 6 bull Guide to Wireless Phones

        The Kyocera QCP-6035

        Service Provider Sprint PCS Price $39999 Weight 74 ounces Height 56 inches ModeTri-mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 84

        Guide to Wireless Phones bull Chapter 6 85

        The Mitsubishi T250

        Service ProviderATampT Price $9999 Weight 7 ounces Height 56 inches ModeTri-Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 85

        86 Chapter 6 bull Guide to Wireless Phones

        The Motorola i1000plus

        Service Provider Nextel Price $14999 Weight 54 ounces Height 45 inches Mode Single Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 86

        Guide to Wireless Phones bull Chapter 6 87

        The Motorola i2000

        Service Provider Nextel Price $19999 Weight 79 ounces Height 50 inches ModeTri-mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 87

        88 Chapter 6 bull Guide to Wireless Phones

        The Motorola i550plus

        Service Provider Nextel Price $7999 Weight 9 ounces Height 52 inches Mode Single Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 88

        Guide to Wireless Phones bull Chapter 6 89

        The Motorola i700plus

        Service Provider Nextel Price $9999 Weight 86 ounces Height 52 inches Mode Single Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 89

        90 Chapter 6 bull Guide to Wireless Phones

        The Motorola V2397

        Service ProviderATampT Price $4999 Weight 38 ounces Height 51 inches ModeTri-mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 90

        Guide to Wireless Phones bull Chapter 6 91

        The Nokia 3360

        Service ProviderATampT Price $12999 Weight 48 ounces Height 45 inches ModeTri-mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 91

        92 Chapter 6 bull Guide to Wireless Phones

        The Nokia 5165

        Service ProviderATampT Price $7999 Weight 6 ounces Height 52 inches ModeTri-Mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 92

        Guide to Wireless Phones bull Chapter 6 93

        The Nokia 6160

        Service ProviderATampT Price $12999 Weight 6 ounces Height 52 inches ModeTri-mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 93

        94 Chapter 6 bull Guide to Wireless Phones

        The Nokia 8260

        Service ProviderATampT Price $19999 Weight 34 ounces Height 41 inches ModeTri-mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 94

        Guide to Wireless Phones bull Chapter 6 95

        The Panasonic Allure

        Service ProviderATampT Price $14999 Weight 27 ounces Height 46 inches ModeTri-Mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 95

        96 Chapter 6 bull Guide to Wireless Phones

        The Panasonic Versio

        Service ProviderATampT Price $12999 Weight 31 ounces Height 46 inches ModeTri-mode Internet Ready No

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 96

        Guide to Wireless Phones bull Chapter 6 97

        The Samsung N200

        Service Provider Sprint PCS Price $17999 Weight 47 ounces Height 43 inches Mode Dual Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 97

        98 Chapter 6 bull Guide to Wireless Phones

        The Samsung Uproar MP3

        Service Provider Sprint PCS Price $19999 Weight 42 ounces Height 42 inches Mode Dual Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 98

        Guide to Wireless Phones bull Chapter 6 99

        The Sanyo SCP-5000

        Service Provider Sprint PCS Price $49999 Weight 36 ounces Height 37 inches Mode Dual Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 99

        100 Chapter 6 bull Guide to Wireless Phones

        The Sanyo SCP-6000

        Service Provider Sprint PCS Price $29999 Weight 23 ounces Height 50 inches Mode Single Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 100

        Guide to Wireless Phones bull Chapter 6 101

        The Sprint Touchpoint 1100

        Service Provider Sprint PCS Price $12999 Weight 42 ounces Height 34 inches Mode Single Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 101

        102 Chapter 6 bull Guide to Wireless Phones

        The Sprint Touchpoint 2100

        Service Provider Sprint PCS Price $12999 Weight 46 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 102

        Guide to Wireless Phones bull Chapter 6 103

        Sprint Touchpoint 2200

        Service Provider Sprint PCS Price $14999 Weight 45 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 103

        104 Chapter 6 bull Guide to Wireless Phones

        The Sprint Touchpoint 5200

        Service Provider Sprint PCS Price $19999 Weight 37 ounces Height 34 inches Mode Dual Mode Internet ReadyYes

        Text Messaging CapabilitiesYes

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 104

        Guide to Wireless Phones bull Chapter 6 105

        wwwgetconnectedcom

        SummaryThere are many things to evaluate when deciding on the wirelessphone for youThe height weight features and price are just some ofthe things to consider when making your decision

        Quick ReferencesSize and Weight

        For the past several years phones have become smaller andsmaller

        Large phones are five or more inches in length and usuallyweigh more than six ounces

        Medium phones are four to five inches in length and weighthree to five ounces

        Small or compact phones are less that four inches long andusually weigh less than four ounces

        Networks Available Most of the phones available today are digital phones but if

        they operate on only a single digital frequency and not on themore ubiquitous analog network you may end up with aphone that works only in very limited areas Phones on themarket today fall into three categories

        Single mode Dual mode Tri-Mode

        Case Design In addition to varying dramatically in dimension and weight

        wireless phones also differ greatly in their overall body styleAll phones fall into one of two categories traditional or flip

        Color Phones come in many different colors

        If you want to be able to change the color of your phonepurchase one that allows you to change the faceplate

        165_cell_C06qk 111401 437 PM Page 105

        Cost

        Phone prices range from free to $600 with most of thephones averaging from $100 to $200

        Most wireless phones must be purchased with a service planto get the retail pricing buying a phone without a plan cancause the price to skyrocket

        Talk Time and Standby Time

        Talk time is the actual amount of time spent talking on yourphone it ranges from two to eight hours depending on thephone

        Standby is the actual amount of time can be phone on andready to receive calls it ranges from 50 to 300 hoursdepending on the phone

        Popular Wireless Phones

        Compare phones by service provider price weight heightmode Internet capability and text messaging capability

        106 Chapter 6 bull Guide to Wireless Phones

        wwwgetconnectedcom

        165_cell_C06qk 111401 437 PM Page 106

        Accessories forYour WirelessPhone

        Quick References in this chapter

        Hands-Free Kits

        Cases and Belt Clips

        Chargers

        Batteries

        Faceplates

        Summary

        Quick References

        107

        Chapter 7

        165_cell_C07qk 111201 211 PM Page 107

        108 Chapter 7 bull Accessories for Your Wireless Phone

        IntroductionWhen you are deciding on the wireless phone you want to buy youmay want to consider what kind of accessories you will needDepending on how you use your phone certain accessories like ahands-free kit or a cigarette lighter adapter could come in quite handyIf you are a fashion conscious individual you may want to buy a colorfulfaceplate or a light-up antennaWe especially recommend using a hands-free kit in the car because talking on the phone while driving can proveto be quite dangerous and has even been outlawed in certain cities

        The accessories shown here are just a small number of the totalaccessories availableWe have broken them down into categories so youcan get an idea of the types of accessories you may want to add to yourphone purchaseThe prices vary based on the model of phone and themanufacturer of the accessory Once you choose your phone howevermake sure that the accessories you want are available for it before youactually make the purchase

        Hands-Free KitsGiven recent national legislation outlawing operation of a wirelessphone while driving hands-free kits quickly have become the mostpopular type of accessory Simple hands-free kits include an earpiece

        wwwgetconnectedcom

        Figure 71 The Nokia Hands-Free Kit

        165_cell_C07qk 111201 211 PM Page 108

        Accessories for Your Wireless Phone bull Chapter 7 109

        and microphone allowing you to talk on your phone without usingyour hands Kits start at $20 and come in a variety of styles Simplehands-free kits come in a variety of styles so it is important to check allyour options before purchasing Many phones also come with a hands-free earpiecemicrophone so check to make sure you do not buy one ifyou donrsquot need to Figures 71 and 72 show two the more popularhands-free kits and car kits available today

        Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor a speakerthat is mounted near the dash a cradle that holds the phone and ajunction box where all cords connect Prices range from $180 to$300 for these more sophisticated kits depending on the phone andfeatures

        Cases and Belt Clips Cases protect a phone from dust and moisture while still allowing youto operate the phone Dust and moisture can seep into your phone andpossibly ruin its inner circuitry Cases are especially helpful if you knowthat you will be submitting your phone to regular abuse because theyabsorb some of the shock or cover the screen to prevent it fromcracking if dropped Some cases cover the entire phone others simplyprotect the screen or keypad Holsters are another kind of case that cliponto your belt Simply slide your phone in and out while the holsterremains fastened securely to your belt clipThese cases usually cost $10to $20 on average

        wwwgetconnectedcom

        Figure 72 The Samsung Car Hands-Free Kit

        165_cell_C07qk 111201 211 PM Page 109

        110 Chapter 7 bull Accessories for Your Wireless Phone

        Belt clips provide easy access to your phone when receiving a callMost belt clips also offer swivel features that allow you to access yourphone more easily Holsters also cost between $10 and $20 Figures 73through 75 show different types of carrying cases the more commontypes of belt holsters can be seen in Figures 76 and 77

        wwwgetconnectedcom

        Figure 73 The Nokia Full-Phone Case

        Figure 74 The Samsung Full-Phone Case

        Figure 75 The Nokia Semi-Phone Case

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        Accessories for Your Wireless Phone bull Chapter 7 111

        Chargers Phones are usually sold with standard AC battery chargers that you canplug into the wall in your home or office Rapid travel chargers cancut charging times in half Charging times vary based on the type ofphone and batteryA typical rapid battery charger can charge alithium-ion (Li-Ion) battery used with a digital phone in two hourscompared to four hours with a standard charger Rapid chargers forthe car plug into the cigarette lighter adapter and can often provide a

        wwwgetconnectedcom

        Figure 76 A Nokia Belt Clip

        Figure 77 A Samsung Belt Clip

        165_cell_C07qk 111201 211 PM Page 111

        112 Chapter 7 bull Accessories for Your Wireless Phone

        full charge in two hours Phones can often charge and be used forconversation simultaneously although the charging time lengthenswhen the phone is in useThe price range for standard rapid andvehicle chargers is between $15 and $30 Different types of chargerscan be seen in Figures 78 through 710

        wwwgetconnectedcom

        Figure 78 A Nokia Car Charger

        Figure 79 A Nokia AC Battery Charger

        Figure 710 A Nokia Desktop Charger

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        Accessories for Your Wireless Phone bull Chapter 7 113

        Batteries All wireless phone batteries are rechargeableA rechargeable battery canaccept 200 to 400 recharges before it needs to be replaced Having aspare charged battery ensures that you will always be able to make andreceive callsAccessory batteries range from about $25 for a standard-life battery to $80 for an extended-life lithium-ion battery Batterycapacity is measured in talk time or standby time Digital phones con-sume less power than analog phones because the digital phones havethe ability to use the power they require more economically Extendedlithium-ion batteries offer the best performance usually allowing fivehours talk time or one to two weeks standby in digital mode

        The following is a breakdown of the three standard wireless phonebatteries nickel cadmium (NiCad) nickel metal hydride (NiMH) andlithium-ion (Li-Ion)

        NiCad This is an older technology and has some technicalproblems Memory effect also known as ledges can reducethe capacity of the battery if it is charged repeatedly withoutbeing fully discharged In addition the battery must be dis-posed of properly because it is an environmental hazard

        NiMH A newer technology that does not suffer frommemory effects like the NiCad battery It also holds a chargelonger then the NiCad

        Li-Ion A long lasting and light battery that does not sufferfrom memory effects It is however more expensive than theother battery types

        Faceplates If yoursquore the type of person who likes to change looks at a momentrsquosnotice then a phone with the ability to change faceplates is the choicefor you Faceplates allow you to feel like you have a new phonewithout having to shell out the cashThere are many different colorsand designs for many models of phones If you want to be blue one dayand have tiger stripes the next you can with certain phones Look tosee if the phone you are interested in has changeable faceplates to besure you can customize your look Faceplates usually cost under $20and come in a variety of colors and textures

        wwwgetconnectedcom

        165_cell_C07qk 111201 211 PM Page 113

        SummaryJust as there are many wireless phones from which to choose there areeven more phone accessories to consider buyingThe basic categories ofaccessories will help you determine if you need or want accessoriesSometimes the accessories you want are necessities like a car charger ifyou use your phone while on the road Other times accessories can bejust for fun like a faceplate that has your favorite college logo on itAndwireless phone accessories make great gifts tooYou will get a standardcharger and a battery with your phone although you may get more like ahands-free earpiece If you want added convenience or added personaliza-tion for your phone then add some accessories when you buy your phone

        Quick ReferencesHands-Free Kits

        Simple hands-free kits include an earpiece and microphoneallowing you to talk on your phone without using yourhandsThese kits start at $20 and come in a variety of styles

        Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor aspeaker that is mounted near the dash a cradle that holds thephone and a junction box where all cords connect Prices rangefrom $180 to $300 depending on the phone and features

        Cases and Belt Clips

        Cases protect a phone from dust and moisture while allowingyou to operate the phone

        Belt clips provide easy access to your phone when receiving acall

        Prices for cases and belt clips range from $10 to $20

        Chargers

        Phones are usually sold with standard AC battery chargers

        Car chargers are available if you spend time on the road

        Rapid travel chargers can cut charge time in half

        Charging times vary based on the type of phone and battery

        114 Chapter 7 bull Accessories for Your Wireless Phone

        wwwgetconnectedcom

        165_cell_C07qk 111201 211 PM Page 114

        Batteries

        All wireless phone batteries are rechargeable

        A rechargeable battery can accept 200 to 400 recharges beforeit needs to be replaced

        Batteries range from about $25 for a standard-life battery to$80 for an extended-life lithium-ion battery

        Faceplates

        Faceplates allow you to feel like you have a new phonewithout having to shell out the cash

        Faceplates are usually under $20 and come in a variety ofcolors designs and textures

        Accessories for Your Wireless Phone bull Chapter 7 115

        wwwgetconnectedcom

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        165_cell_C07qk 111201 211 PM Page 116

        Service Plans and Rates

        Part III

        165_cell_C08qk 111401 441 PM Page 117

        165_cell_C08qk 111401 441 PM Page 118

        UnderstandingService Plans

        Quick References in this chapter

        Understanding Basic Plan Structures

        Breaking Down Wireless Plans and Fees

        The Prepaid Option

        Summary

        Quick References

        119

        Chapter 8

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        120 Chapter 8 bull Understanding Service Plans

        IntroductionChoosing your wireless phone is only one part of the puzzlemdashtheother piece is the wireless service or rate plan Shopping for a wirelessplan can be an extremely overwhelming experience especially if it isyour first timeThere are so many plans to choose from so manydetails so many ldquogreat offersrdquo to take advantage of Understanding howplans are structured how they are priced and how your usage patternsfit into these plans should help you find the best plan for you

        Service plans have gone through some major changes over theyears Originally you would buy a rate plan which would charge youfor simple network access and for every minute you used to talk onyour wireless phoneYou would be charged extra for long distance callsand if you wanted to use your phone while driving across the countryforget it You could use your phone when you were far away fromhome but you needed to carry a huge book with you full of 800 num-bers to call based on where you were and on whose network youwould come up onmdashand then you would be charged incredible ratesper minute to make a callThat was early roamingmdashthankfully it is awhole lot easier now and a whole lot less expensive

        As wireless carriers are merging and forming more national net-works the nature of plan structures are also changing and becomingmore affordableThis affordability can be customized depending onhow you use your phone as many service providers now offer differentflavors of wireless rate plans

        All-inclusive plans which offer one rate for all calls made orreceived on that specific wireless carrierrsquos network

        All-inclusive plans which offer one rate for all calls made orreceived on any wireless carrierrsquos network

        Regional and local rate plans with agrave la carte selections forlocal calling minutes

        Long distance calling Middle of the day calling Weekend calling

        International calling

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        Understanding Service Plans bull Chapter 8 121

        Basically there is something for everyone which is why you needto understand what this all means and how you will use your phone inorder to select the plan that is perfect for you

        Understanding Basic Plan StructuresAfter years of changing plan structures around wireless service providersseem to have agreed for the time being that offering three types of plansmakes the most senseThe three general types of plans are

        Local plans Regional plans

        National plans available with or without roaming charges

        Choosing the right type is key to getting the most for yourmoneyAlthough a local plan may offer you the most minutes perdollar it may not be the best plan for you if you travel frequentlyChoosing the best service plan for you will require you to understandwireless plans as well as to understand how when and where you planto use your phone Refer to Table 81 for a quick comparison of thedifferent types of plans

        Local PlansThe service area (see Chapter 9 ldquoWireless Carriers and Service Areasrdquofor more information) for a local plan is usually your metropolitanarea and immediate surrounding areas For example a user with alocal plan in the Boston area would likely be able to make and receivecalls from inside the Boston metropolitan area and some of the sur-rounding areas (some may include areas in Rhode Island NewHampshire and Connecticut) without being charged extra feesWhenusing your phone outside of your service area you will be charged aroaming fee Some wireless providers will charge you a regionalroaming fee and a higher national fee depending on where you areYou should make sure you check out both the service area androaming rates of the plans you are considering Additionally if you aremaking calls to places outside of your calling area you will be chargeda long distance fee

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        122 Chapter 8 bull Understanding Service Plans

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        Table 81 A Side-by-Side Look at Types of Wireless Phone Plans

        Local Regional National National NextelPlans Plans Plansmdash Plansmdash VoiceStream

        No Fees With Fees

        Coverage Your metropolitan Greater coverage All of Anywhere on Anywhere onarea and some than local plansmdash the US the wireless their networksurrounding usually include carrierrsquos (most major areas most of the network metropolitan

        surrounding (most major areas)states (ie metropolitanNortheast and coverage may surroundinginclude all states areas)from Maine down to DC)

        Roaming Per-minute Per-minute No roaming Per-minute Your phoneCharges roaming fees fees charged feesmdashyour roaming fees will not work

        for any minutes for any included for calls made if you are offused outside of minutes used monthly anywhere that the networkyour local outside of minutes is not on thearea your region can be used wireless carrierrsquos

        anywhere network if you you can can get a signal get service your phone will

        work on

        Long Per-minute fees Free long Free long Free long Depends onDistance for any long distance for distance for distance if the the planmdash

        distance call no calls made from calls made call is made some plansmatter where you within your from from the include freeplace the call coverage area anywhere network long distance(some wireless but will have per-minute and some docarriers are now per-minute fees fees for calls notoffering pro- for calls made made off themotions for free from outside networklong distance your coveragefor calls made areafrom within your coverage area)

        Who If you plan to If you travel These are the Good value if Nextel appeals Should use your phone mostly regionally most expen- you plan to to businessUse for local calling and plan to sive plans use your phone users becauseIt primarily around use your phone when looking mostly in major of their Direct

        town these are when you travel at the price metropolitan Connectgreat plans and these are appro- per included and surround- Minutes include the most priate for you minute but ing areas which allowsminutes per dollar per minute they if you plan you to use

        are more to use your your phone asexpensive than phone all over a walkie-talkielocal plans but the country on which is veryit may be a consistent inexpensiveworth it basis this will per-minute

        end up being VoiceStream your best has great option plans with

        any-time min-utes for theirnetwork

        165_cell_C08qk 111401 441 PM Page 122

        Understanding Service Plans bull Chapter 8 123

        wwwgetconnectedcom

        REALLY LOCAL WIRELESS

        Cricket Communications is a unique wireless provider as they pro-vide only local service (currently in some areas of AZ AR CO GAID KS NM NC OK PA TN UT and WA) For around $30 Cricketgives you unlimited local calling Long distance charges are addi-tional per-minute fees Other wireless carriers are starting to offerservices similar to Cricketrsquos such as NorthCoast PCS in Clevelandso this idea is catching on and may make sense if you use yourphone only in your local area Another use for these types of wire-less services are for use as a second phone line in your homeinstead of adding another home phone number

        Regional PlansRegional plans are the next level of service plansThey will be slightlymore expensive per minute than a local plan but it may be wellworth it for youThe service areas for these plans include most ofyour region for example most of the Northeastern states orSoutheastern states If you travel and plan to use your phone in thestates surrounding yours these plans are probably appropriate for youYou will not be charged any roaming fees within your service areaand you will not be charged long distance fees for making long dis-tance calls from within your service areaYou will be charged bothroaming and long distance fees (when applicable) for calls made fromoutside of your service area

        National Plans without Roaming ChargesNational plans (such as ATampTrsquos Digital One Rate plans CingularrsquosNation rate plans or Verizonrsquos SingleRate plans) are examples of rateplans with no additional roaming charge anywhere you make or receivecallsThese plans allow you to use your phone anywhere to call any-where without being charged roaming or long distance fees Eventhough these plans are the most expensive plans per minute they maybe well worth your money if you travel extensively or make a consider-able number of long distance calls per month

        165_cell_C08qk 111401 441 PM Page 123

        124 Chapter 8 bull Understanding Service Plans

        National Plans with Roaming ChargesSome wireless carriers offer national plans with no roaming charges orlong distance fees when you are anywhere in the United States on theirnetwork (for example Sprint PCS)This is different from the othernational rate plans in that if you go outside of that wireless carrierrsquos net-work into another network where you can make calls you will becharged roaming feesThis means that if you plan to use your phonemostly in metropolitan areas where the wireless carrierrsquos network isestablished you will not be charged any additional fees If you plan touse your phone outside of their coverage areas you will be chargedroaming feesThese national plans can be an excellent value if you willbe traveling across the country on the wireless carrierrsquos network Just besure to check the coverage for the cities to which you plan on traveling

        NEXTEL AND VOICESTREAM NATIONAL PLANS

        Nextel and VoiceStream are a little bit different as well They likeSprint have built their network in most major metropolitan areasTheir current phones do not have the ability to work on an analognetwork or other digital technology so if you go off of their net-work you cannot make or receive calls

        Breaking Down Wireless Plans and FeesEvery wireless plan has some basics associated with it that you shouldunderstand Each plan has a monthly fee a number of included min-utes and additional fees when you use your phone above what isincluded in your monthly plan For example a typical wireless phoneplan (with local coverage) has a monthly fee of about $30 to $40 andmay include 400 local minutesYou would be charged additional fees(say $025 per minute) if you use more than your allotted monthlyminutes if you make any long distance calls (another $025 perminute) or if you make any calls from outside of your coverage area(roaming fees of maybe $060 per minute) So that $30 to $40 plan canend up costing you a great deal more if you donrsquot understand your planand what it includes (see Table 82)

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        Understanding Service Plans bull Chapter 8 125

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        Table 82 A Generic Monthly Bill for Wireless Service

        ABC Wireless Company

        123 Main StWireless City USA 12345 Questions Call us at 800-555-1122

        BILL DATE 8212001PERIOD 072101 thru 082001ACCOUNT 22222222PHONE 123-456-7899

        DETAIL OF ACCOUNT SUMMARY

        PAYMENTS723 5499Total Payments 5499cr

        DETAIL OF CURRENT CHARGES

        PlanmdashRegional Plan $4999Monthly Fee $4999450 minutesPeak $035 Off-peak $035

        Monthly Service ChargesMonthly Service - 072101 thru 082001 4999

        Total Monthly Service Charges 4999

        HOME USAGE CHARGESMinutes Rate

        Included in Plan - Peak 193 (x) 000 000Included in Plan - Off-Peak 257 (x) 000 000Billed Peak 4 (x) 035 140Billed Off-peak 4 (x) 035 140Total Air Charges 458 280Directory Assistance Charges 129Total Home Usage Charges 409

        ROAMING CHARGES (calls placed outside the home service area)Roaming Usage Charges 504Roaming Surcharges 420Total Roaming Charges 924

        OTHER CHARGES AND CREDITS

        Federal Universal Service 046Total Other Charges and Credits 046

        TAXESFederal 237State 395Total Taxes 632

        TOTAL CURRENT CHARGES 7010

        Previous pay-ments on youraccount

        A summary ofyour currentplan

        Your basicmonthly fee

        A breakdown ofthe minutes thatyou used If youused more min-utes than areincluded in yourplan you willsee that here

        Roaming feesmdashyou will oftenbe charged perminute in addi-tion to anoverall sur-charge forroaming

        Federal charges

        Taxes

        Grand Total

        165_cell_C08qk 111401 441 PM Page 125

        126 Chapter 8 bull Understanding Service Plans

        wwwgetconnectedcom

        Here are the things to look at when selecting your rate plan

        Included Minutes Every plan has a number of minutes thatyou are allotted per month Usually the greater the number ofminutes included the greater the monthly fee Some plansbreak their included minutes down further to let you knowwhen you can use them (ie anytime versus off-peak orweekend minutes) Make sure you understand how these timeperiods are broken down

        Monthly Fee This is the basic cost for one month of service Additional Per Minute Fee You will be charged a per-

        minute fee after you have used all of your included minutesThese fees can be as much as $045 a minute so they can addup quickly Some service providers have ways you can checkto see how many minutes you have remaining on youraccount for the month but others do not

        Roaming Fees These depend on the coverage of the planyou choose but you will be charged for using your phoneoutside of your service areaYou will be charged a per-minutefee and possibly a monthly roamer fee (usually around $3)when you use your phone while roaming

        Long Distance Fees Again depending on your plan youwill be charged a per-minute fee for making calls to numbersoutside of your service region

        ALWAYS UNDERESTIMATEWireless providers will often allow you to upgrade your plan if youconsistently use more minutes than your monthly allowance Youmay be required to renew your contract when you do this but itwill probably be worth your while However they will not usuallyallow you to downgrade your plan to a cheaper one If you are notsure which plan to go with always go with the less expensive plan

        10 SECONDS = 1 MINUTEMost service providers have one-minute billing increments Thismeans that on your bill a ten second call counts as one minute

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        Understanding Service Plans bull Chapter 8 127

        wwwgetconnectedcom

        YOUrsquoRE NOT STUCK

        Yoursquore not stuck with the long distance service (and rates) thatyour wireless provider offers Ask the wireless sales representativeor customer service agent for other wireless long distance carriersto see if you can save some money Also there are companies thatare similar to ldquodial-aroundrdquo or 10-10 services from your homephone These companies can help cut your wireless long distancebill and can help you make affordable international calls

        Additional Plan Features and FeesThere are many of other plan features that may be included in your ser-vice plan or you may choose to add onto your service plan Each ser-vice provider offers a different set of features and will include differentfeatures with their plansThe following includes a fairly standard list offeatures to consider with your plan

        Activation Fee Most service providers will charge you aone-time fee when you set up your service usually along thelines of $25 to $50

        Cancellation Fee Most wireless providers will also chargeyou if you want to end your service before the end of yourcontractThis can be as much as $150 to $250 so make sureyou know what it is before you cancel

        Taxes Depending on what state you live in you will have toadd a couple dollars of taxes onto your monthly bill as well asa universal service fee

        Voice Mail Most service providers include some sort ofvoice mail service in their plans Enhanced voice mail servicemay cost you extra howeverAnd consumers should keep inmind that some service providers deduct minutes from yourincluded minutes when you check your voice mail from yourphone

        Caller ID The ability to see the number of the personcalling without answering the phone Being able to screenyour calls can be a time and money saver

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        128 Chapter 8 bull Understanding Service Plans

        Call Waiting The ability to receive incoming calls while onthe phone

        Call Forwarding The ability to send incoming calls toanother number Even though the ldquoabilityrdquo to do this is ofteninclude in your plan you may be charged for the airtimewhen using it or pay an additional per minute fee

        Three-Way Calling The ability to speak with two partiessimultaneously

        Wireless Internet Access The ability to access Internet-based messages news and information from your phone

        Text Messaging The ability to receive textual messages onyour phonersquos screen

        Directory Assistance Per-Call Fee Charging $099 percall to call directory assistance is typical

        Mobile-to-Mobile Calling Some service providers offerspecial rates for placing calls to other mobile customers ontheir network

        Handset Insurance Most service providers offer you theoption to pay a monthly fee for insurance that will allow youto replace your handset for free if it is lost or stolen

        International or Certain Country Calling Most wirelesscarriers will restrict your calls to destinations in the UnitedStates Some are adding the ability to call Canada or Mexicofor a low monthly fee plus your minutes of use

        CONSERVE YOUR MINUTES

        To conserve your minutes you may want to check your voice mailfrom a landline Even though voice mail may be included in yourplan the airtime will probably be deducted from your monthlyminutes

        The Prepaid OptionIf you truly need a phone only for emergency uses (or very limiteduse) it may be a good idea to consider prepaid plans (see Table 83)

        wwwgetconnectedcom

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        Understanding Service Plans bull Chapter 8 129

        With prepaid plans you donrsquot have a monthly fee or blocks ofmonthly minutes Instead you purchase a package of minutes to use atyour convenienceWhen you run out of minutes you purchase moreOne downfall of prepaid plans is that you will end up paying moreper-minute in lieu of the monthly fee you would be paying with astandard plan For most wireless providers the more minutes you pur-chase at once the lower the ldquoper-minuterdquo cost will be (ie a $25 refillcard may work out to about $035min while a $100 card may workout to about $025minute) Additionally the minutes that you pur-chase wonrsquot last forever Most often they will expire in two to threemonths

        Table 83 A Sample of Service Providers and Their Prepaid Plans

        Service Name of Provider Prepaid Service Summary of Service

        ATampT Wireless Free2Go WirelessSM Offers both local and national coverageMinutes sold in $25 $50 $100 or $200denominationsPer-minute rates range from $015 to$035 per minute for the local plan(depending on denomination purchased)Per-minute rates range from $025 to$065 per minute for national plan(depending on denomination purchased)

        Cingular Cingular Local coverage (no long distance chargesWireless Wireless for calls made from within home coverage

        Prepaid to US Mexico or Canada)Roaming is $195 per minuteMinutes sold in $10 $20 $30 $40 $50and $100 denominationsPer-minute rates range from $030 to$050 per minute depending on denomina-tion purchased

        Verizon [FREEUP] Prepay National coverage (on the Verizon WirelessWireless Service [FREEUP] Network)

        Roaming is $099 per minute off of thenetworkMinutes sold in $30 $50 $75 $150denominationsWeekday per-minute rates range from$025 to $035 per minute (depending ondenomination purchased)Night and weekend per-minute rates are$010 per minute

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        130 Chapter 8 bull Understanding Service Plans

        FOR THE CREDIT-CHALLENGED

        All wireless service providers will run a credit check on you whenyou order their service Depending on what their criteria is andwhat your credit history is you may be required to have someonecosign your account you may have to give them a deposit or youmay be denied service Prepaid plans however do not require acredit check so this may be a good option for you

        wwwgetconnectedcom

        165_cell_C08qk 111401 441 PM Page 130

        SummaryWireless service providers generally offer three types of service planswith three types of coverage local regional and nationalWithin eachof those types service providers offer plans with different numbers ofincluded minutes (the more minutes the higher the monthly fee) Someplans will include basic plan features Beyond that you will be chargedadditional fees for extra features for using more minutes than are inyour plan or for roaming or long distance charges

        Quick References

        Understanding Basic Plan Structures

        Local Plans You can use your included monthly minutes inyour local area and will be charged roaming and long distancefees outside of that

        Regional Plans Your coverage area is larger than that oflocal plans (usually most of your surrounding states)You willbe charged for roaming outside of your region

        National Plans Your coverage area is the whole UnitedStatesYou will not be charged any roaming or long distancefees regardless of where you are for some national plans andyou will pay extra only when you go outside of the wirelesscarrierrsquos network for other national plans

        Breaking Down Wireless Plans and Fees

        All plans have a basic monthly fee that includes a number ofallotted minutes every monthYou will be charged for usingmore minutes than are included in your plan

        You will be charged roaming fees for making calls while out-side of your coverage area

        You will be charged long distance fees for making calls toareas outside of your coverage area

        Your plan will include some basic features like voice mail andcaller IDYou may be charged monthly for other features

        Understanding Service Plans bull Chapter 8 131

        wwwgetconnectedcom

        Understanding Service Plans bull Chapter 8 131

        165_cell_C08qk 111401 441 PM Page 131

        The Prepaid Option

        Prepaid plans are a good idea if you plan to use your phoneonly in emergencies or on a very limited basis

        Prepaid plans allow you to pay as you go so when you runout of minutes you buy more

        Prepaid plans cost more per-minute than standard monthlyplans

        132 Chapter 8 bull Understanding Service Plans

        wwwgetconnectedcom

        132 Chapter 8 bull Understanding Service Plans

        165_cell_C08qk 111401 441 PM Page 132

        Service Providersand Service Areas

        Quick References in this chapter

        What Services Are Available to You

        Service Areas

        Quality of Service

        Wireless Carrier Directory

        Summary

        Quick References

        133

        Chapter 9

        165_cell_C09qk 111401 618 PM Page 133

        134 Chapter 9 bull Service Providers and Service Areas

        IntroductionSo now you understand what wireless service plans are all about howthe plans are structured and how you will be billed (for more informa-tion see Chapter 8ldquoUnderstanding Service Plansrdquo) Finding out whatservice providers offer service in your area what kinds of services theyoffer and which one has the best coverage is a tough task Each serviceprovider in your area will offer slightly different kinds of service Itrsquosimportant to do your research to figure out which one will best meetyour needs

        What Services Are Available to YouIn most major cities in this country you will find that you have any-where between three and eight wireless providers from which tochoose Each of the service providers available in your area received(bought) licenses from the FCC to offer wireless service in your areaand then built the wireless network from the ground up Some of thewireless carriers have been around for 20 years and some have beenaround only for four or five yearsAlthough all networks are designedto maximize the quality of each call made by the wireless customerssome of the areas that supposedly are covered by the wireless carrierhave less than complete coverageThere are many factors that deter-mine if the coverage area will be satisfactory or unsatisfactorymdashthetopography of the area the number of users that will be using the net-work and the distance that the users are away from the closest tower

        Because each wireless carrier has built their own network you willnever find two wireless networks with the same voice quality in thesame placeThe quality of service varies from service provider to serviceproviderThe quality of service from one provider will also vary fromcity to city as wireless carriers have developed their networks morecompletely in some areas more than others It is important that youresearch the quality of service of the service provider that you are con-sidering since you probably will be committing yourself to the servicefor a year or so

        Wireless Service ProvidersThere are a multitude of wireless service providers out theremdashactuallybetween 350 and 400 licensed wireless carriers Some service providers

        wwwgetconnectedcom

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        Service Providers and Service Areas bull Chapter 9 135

        you will recognize immediately some service providers you may neverhave heard of Some offer national service some regional and someoffer only local service in just a few marketsTable 91 lists some of thetop service providers and what kind of coverage they offer with theirplansThis table also shows what kinds of rate plans are available fromthe wireless carriersA more complete service carrier directory can beseen later in this chapter

        Table 91 Service Providers and the Types of Rate Plans They Offer

        Service Provider National Regional Local Rate Rate Rate Plans Plans Plans

        Alltel Yes Yes Yes

        ATampT Wireless Yes Yes Yes

        Cingular Wireless Yes Yes Yes

        Cricket Communications No No Yes

        Nextel Yes No Yes

        Sprint PCS Yes No No

        Triton PCSSunCom Yes Yes Yes

        US Cellular Yes Yes Yes

        Verizon Yes Yes Yes

        VoiceStream Yes Yes Yes

        These carriers offer national rate plans that use networks through agreements with other carriersin many major metropolitan areas

        These carriers are considered national carriers with their own networks in the majority of thetop metropolitan areas in the United States

        Finding Service Providers in Your AreaSimply paying attention to advertising is an easy way to figure out whooffers wireless service in your areaWersquore sure that you have noticedhow inundated you are with ads for promotions and special offers onwireless service in your areaTo find out if a specific service provideroffers service in your area call them directly or visit their Web siteYoucan also visit wwwgetconnectedcom to find this information Hereyou can enter your ZIP code and see all of the service providers andplans that are available your area

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 135

        136 Chapter 9 bull Service Providers and Service Areas

        Service Areas The FCC defined the coverage areas and how they are broken downfrom city to city when it sold licenses to the service providers Eachmetropolitan and rural area of the United States was mapped out andgiven a number Each wireless carrier knows within which areas itcan sell service and where they cannotThe networks that the wire-less carriers have built have been based on where they are licensed tosell service and on their ability to cover those areas with their wire-less signal

        You are probably used to seeing service areas represented by cov-erage maps which show you what areas are covered by your serviceplan and what areas are roaming areas (for more information onroaming see Chapter 10 ldquoTravelingYour Domestic and InternationalRoaming Optionsrdquo)These coverage maps typically show areas wherethe wireless carrier offers service and areas where they will offer ser-vice in the future Although it is great that the service providers areexpanding their service areas it will not help you if you live or workin one of these future areas Also know that some maps represent theareas where the wireless carrier allows you to use your phonewithout getting charged roaming fees but other maps representwhere the service provider has built its networkThe differencebetween these two types of rate plans are often referred to as ratemaps versus coverage maps

        Local CoverageFigure 91 shows an example of a coverage map that represents the ser-vice area for an ATampT Wireless local calling plan in Boston MA

        In this example the shaded area from Washington DC to Mainerepresents the home coverage area for the Boston service areaThis isthe area where your included monthly minutes can be used Outside ofthis area you would be charged roaming fees In this case there is onlyone per-minute roaming rate which would be charged anywhere onthe map that is outside of the shaded states Some service providers willcharge you different roaming rates when you are outside of your homeservice area but still in your general region than they will if you areroaming outside the regionYou will also notice that there are someareas on this map where there is no wireless service at all shaded in

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        Service Providers and Service Areas bull Chapter 9 137

        wwwgetconnectedcom

        Figure 91 Sample Coverage Map Depicting the ATampT Wireless LocalCalling Plan for Boston MA

        This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

        165_cell_C09qk 111401 618 PM Page 137

        138 Chapter 9 bull Service Providers and Service Areas

        wwwgetconnectedcom

        Figure 92 Sample Coverage Map Depicting the ATampT Wireless NortheastRegional Calling Plan

        This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

        165_cell_C09qk 111401 618 PM Page 138

        Service Providers and Service Areas bull Chapter 9 139

        dark gray (for example in northwestern Maine)These are areas wherethere is no wireless system built that will work with the technology ofATampT Wireless phones

        Regional CoverageFigure 92 shows an example of a coverage map for a regional plan forthe northeastern United States from ATampT Wireless

        Notice the differences between the shaded area of this map andthat of the local planThe shaded area is still the home coverage areabut this area is much larger extending from North Carolina to MaineAnd again areas outside of the shaded area would be charged roamingfees with the darkest gray areas not offering any service

        National CoverageSome service providers offer national coverageThis means that theyhave built their networks across a good part of the country and offerservice in most major metropolitan areas or they have agreements withother service providers in areas where they have not built their net-work Over the past year or so there has been a trend among wirelessservice providers to merge and become larger national providersTheseservice providers are able to offer wireless customers all-inclusivesingle-rate plansThe Yankee Group one of the leading telecommunica-tions industry analyst companies estimates that national serviceproviders account for about 75 percent of all wireless subscribers in theUnited States Figures 93 through Figure 96 represent some of thewireless service providers who have a national network and offernational coverage service plans

        NOTE

        Verizonrsquos map (which can be seen on page 140) is not a map ofwhere your wireless phone will work but rather a map to showwhere your wireless phone will be charged the rates you signed upfor under their Single Rate plans There are still areas of thecountry where you will not be able to make or receive calls

        wwwgetconnectedcom

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        140 Chapter 9 bull Service Providers and Service Areas

        Quality of ServiceAny wireless phone user will tell you that they do not always have per-fect service One of the trade-offs between being able to use yourphone while driving is that the science of wireless is not perfectEveryone occasionally must deal with dropped calls dead spots in cov-erage and weak signals But if you do your research to find out whichof the service providers in your area have the best service you can min-imize these annoyances

        wwwgetconnectedcom

        Figure 93 ATampT Wireless National Network

        This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

        165_cell_C09qk 111401 618 PM Page 140

        Service Providers and Service Areas bull Chapter 9 141

        Why Is Service Quality InconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) which cause service inter-ference If you travel extensively you may also find that call qualityvaries from city to city as service providers are still expanding their net-works and they have done so at different rates in different citiesYou

        wwwgetconnectedcom

        Figure 94 Sprint PCS National Network

        165_cell_C09qk 111401 618 PM Page 141

        142 Chapter 9 bull Service Providers and Service Areas

        may notice that on your drive to work for example that your recep-tion gets fuzzy in the same place everydayThis may be because as youare driving you are driving away from one service tower and into theservice of another towerThe area where you are ldquohanded off rdquo fromone tower to the next may not have very strong service Or you maynotice areas in large buildings where you cannot get service (eg theelevator basement or even areas behind some hills and mountains)Thesignal cannot penetrate through the thick walls and sometimes hastrouble reaching phones in the ldquoshadowrdquo of a hill or mountain

        Who Has the Best ServiceThis is a tricky question because the answer is different in every cityAnd the answer may even be different depending on where you live or

        wwwgetconnectedcom

        Figure 95 Verizon Wireless National Rate Map Representing Where TheirNational Rates Are in Effect

        Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

        These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

        165_cell_C09qk 111401 618 PM Page 142

        Service Providers and Service Areas bull Chapter 9 143

        around a cityThe best way to find out who has the best service is toask friends and neighbors who use their phones in the same places youplan to use yours Even though one service provider is known forhaving great service in your city they may not have the best service inyour immediate area or where you need to use your phone (ie if youcanrsquot get service in your house or on your drive to work you mayhave a slightly different opinion of their service) Keep in mind thatyou will not find a service provider that has perfectly complete cov-erage and that all service providers are working to expand andimprove their networks

        wwwgetconnectedcom

        Figure 96 Cingular Wireless Service National Coverage Map

        Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

        Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

        165_cell_C09qk 111401 618 PM Page 143

        144 Chapter 9 bull Service Providers and Service Areas

        Wireless Carrier Directory This section includes a sampling of the major wireless carriers in theUnited StatesWireless carriers are presented by numbers of subscribersand percentage of market share

        NOTE

        The data in this section came from each of the service providerrsquosQ2 2001 financial press releases Web sites and directly from thewireless carrier Market share percentage is based on number ofsubscribers compared to all subscribers in the United States at theend of Q2 2001

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 144

        Service Providers and Service Areas bull Chapter 9 145

        Verizon Wireless 28000000 subscribers 26 market share

        Web site httpverizonwirelesscom

        Figure 97 depicts the Verizon Wireless National Rate Map (repre-sents where their national rates are in effect)

        wwwgetconnectedcom

        Figure 97 The Verizon Wireless National Rate Map

        Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

        These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

        165_cell_C09qk 111401 618 PM Page 145

        146 Chapter 9 bull Service Providers and Service Areas

        Cingular Wireless 21200000 subscribers 19 market share

        Web site wwwcingularcom

        Figure 98 illustrates the coverage area for Cingular Wireless Service

        wwwgetconnectedcom

        Figure 98 Cingular Wireless Coverage Map

        Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

        Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

        165_cell_C09qk 111401 618 PM Page 146

        Service Providers and Service Areas bull Chapter 9 147

        ATampT Wireless 16400000 subscribers 15 market share

        Web site wwwattwscom

        Figure 99 shows the coverage areas for the ATampT Wireless nationalnetwork

        Figure 99 The ATampT Wireless National Network

        This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 147

        148 Chapter 9 bull Service Providers and Service Areas

        Sprint PCS 12823000 subscribers 12 market share

        Web site wwwsprintpcscom

        Figure 910 shows the completely digital Sprint PCS NationalNetwork

        Figure 910 The Sprint PCS National Network

        This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customerrsquosequipment terrain signal strength weather conditions and other conditions

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 148

        Service Providers and Service Areas bull Chapter 9 149

        Nextel 7680000 subscribers 7 market share

        Web site wwwnextelcom

        Figure 911 is an approximation of the national coverage offered byNextel

        Figure 911 Nextelrsquos Nationwide Coverage

        The coverage area shown on the Nextel Nationwide Coverage map is an approximation Actualcoverage may vary

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 149

        150 Chapter 9 bull Service Providers and Service Areas

        Alltel 7040000 subscribers 6 market share

        Web site wwwalltelcom

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 150

        Service Providers and Service Areas bull Chapter 9 151

        VoiceStreamreg

        5280000 subscribers 5 market share

        Web site wwwvoicestreamcom

        The VoiceStream Wireless National Network map can be seen inFigure 912

        wwwgetconnectedcom

        Figure 912 VOICESTREAMreg Wireless National Network

        VOICESTREAMreg is a registered trademark of VoiceStream Wireless Corporation its subsidiariesandor affiliates

        This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications cus-tomerrsquos equipment terrain signal strength weather conditions and other conditions

        165_cell_C09qk 111401 618 PM Page 151

        152 Chapter 9 bull Service Providers and Service Areas

        US Cellular 3294000 subscribers 3 market share

        Web site wwwuscccom

        The national US Cellular Network can be seen in Figure 913

        NOTE

        SpanAmerica is US Cellularrsquos national rate plan name

        Figure 913 US Cellular National Network

        US Cellular Licensed Markets

        SpanAmerica National Coverage

        Map depicts an approximation of coverage area Actual coverage may vary

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 152

        Service Providers and Service Areas bull Chapter 9 153

        Qwest 1000000 subscribers Less than 1 market share

        Web site wwwqwestwirelesscom

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 153

        154 Chapter 9 bull Service Providers and Service Areas

        Triton PCS 560652 subscribers Less than 1 market share (based on the number of total US

        subscribers) Web site wwwsuncomcom

        NOTE

        Triton PCS is an affiliate of ATampT Wireless and sells service underthe brand name of SunCom

        The Triton PCS (aka SunComATampT) network is illustrated inFigure 914

        wwwgetconnectedcom

        Figure 914 Triton PCS National Coverage Map

        165_cell_C09qk 111401 618 PM Page 154

        Service Providers and Service Areas bull Chapter 9 155

        Western Wireless 1210000 subscribers Less than 1 market share Web site wwwwesternwirelesscom

        Dobson Communication Corp 1068430 subscribers Less than 1 market share Web site wwwdobsonnet

        Telecorp 823000 subscribers Less than 1 market share Web site wwwsuncom1com

        Century Telephone 780000 subscribers Less than 1 market share Web site wwwcenturytelcom

        Centennial Cellular 761000 subscribers Less than 1 market share Web site wwwcentennialcomcom

        Rural Cellular Corporation 660000 subscribers Less than 1 market share Web site wwwrccwirelesscom

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 155

        156 Chapter 9 bull Service Providers and Service Areas

        Cricket 472000 subscribers Less than 1 market share Web site wwwcricketcommunicationscom

        Cincinnati Bell Wireless 415000 subscribers Less than 1 market share Web site wwwcbwirelesscom

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 156

        SummaryThere are most likely a handful of service providers that offer wirelessservice in your area Each will offer a variety of different service plansfrom which to choose with different types of coverage and serviceplans It is important to understand the coverage area on which yourservice plan is based to make sure that you are not charged more thanyou are expecting when you use your phoneThe quality of service youwill get when using your wireless phone will also vary from serviceprovider to service provider from city to city and from place to placewithin a cityYour best resource in finding good coverage is to talk topeople who use the service in those areas so do your homework beforesigning up with a service provider

        Quick ReferenceWhat Services Are Available to You

        There are between three and eight service providers whooffer service in most major metropolitan areas

        Quality of service will vary from service provider to serviceprovider and from city to city

        Service providers offer different kinds of coverage and dif-ferent kinds of service plans

        Service Areas

        Wireless plans are based on service areas that are defined bythe FCC who licensed the rights to the wireless carriers

        Service areas are represented by coverage maps showing theareas that the wireless carriers have built their networks tocover with their signal

        Check out coverage maps closely to make sure you under-stand your service area and also understand that some wire-less carriers present their maps as rate maps showing whereyou can expect to pay their rates if you have coverage tomake a call

        Service Providers and Service Areas bull Chapter 9 157

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 157

        Quality of Service

        Factors such as weather your distance from a tower and largeobstacles (such as buildings) can cause your service quality tovary

        Quality will also change as you get ldquohanded off rdquo between ser-vice towers

        All service providers have dead spots in their coverage orareas where their signal doesnrsquot reachTalk to friends andneighbors to make sure you will have coverage where youwill need it

        158 Chapter 9 bull Service Providers and Service Areas

        wwwgetconnectedcom

        165_cell_C09qk 111401 618 PM Page 158

        Traveling YourDomestic andInternationalRoaming Options

        Quick References in this chapter

        What Is Roaming

        Domestic Roaming Options

        International Roaming Options

        Guide to International Wireless Carriers

        Summary

        Quick References

        159

        Chapter 10

        165_cell_C10qk 111201 218 PM Page 159

        160 Chapter 10 bull Traveling Your Domestic and International Roaming Options

        IntroductionDo you travel a lot If you travel outside of the home calling area orzone of your local service provider network you can incur roamingcharges which means a surcharge will be applied for all calls you eithermake or receive from your wireless phoneThe charges will vary fromwireless carrier to wireless carrier but are explained in the details of allservice plans

        When you travel in the United States you can make calls fromalmost anywheremdashthe only question is if you will be charged extra forthe call or if it is covered in your rate plan National rate plans usuallyinclude roaming charges so you donrsquot have to pay any extra for callingfrom far away from your home Regional calling plans usually includeyour regionmdashthe Northeast the Northwest and so on as defined byyour service provider and calls from those areas are usually at no extracost Local calling plans however tend to allow calls only from yourimmediate local areamdashyour city or surrounding townsmdashand when youtravel a few states away or to the other side of the country you willhave to pay extra per minute to make and receive wireless calls

        If you try to use your phone outside of the United States thechances are that it probably will not workThere are a few exceptionsto that rule based on three factors

        The country that you are in The service provider that you have

        The type of phone that you use

        The types of services and wireless phones you can use outside ofthe United States is presented later in the chapter

        What Is RoamingWhen you use your phone outside of your local calling area (as defined byyour service provider) you are roaming on another wireless providerrsquos net-workAirtime minutes used when roaming are generally not part of yourbasic calling plan Check your service providerrsquos plan details to determinewhen you are roaming and how you are charged for these calls (seeChapters 8 and 9 for more on service providers and service areas)

        On the display screen of most digital phones a symbol will indicatewhen you are roamingThe symbol will vary from phone to phone but

        wwwgetconnectedcom

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        Traveling Your Domestic and International Roaming Options bull Chapter 10 161

        typically will be ROAM Extended Area R or some other indicatorthat is different than when you are in your home area

        Roaming was one of the most challenging issues the cellular phoneindustry faced in the early daysThe goal was simple a phone that couldbe used anywhere in the United States or the world where a compatiblenetwork is availableThe difficult part is getting various systems to com-municate and pass routing and billing information to each other

        When the initial cellular carriers built their networks they enabledwireless phones from other networks to operate on their network onlyafter dialing a special roamer port toll-free number prior to dialing thephone number you wanted to call So in order to use your Dallas-basedphone in San Francisco you would need to look up the roamernumber dial it listen for another dial tone and then dial the complete11-digit phone number for whom you wanted to callAnd your billmay not reflect the charges for your call for a couple monthsThe chal-lenge of making the ability to roam seamless and keep the billingsimple did not happen until years after the cellular carriers launchedtheir serviceThe fees associated with roaming included a high daily ormonthly fee and a high per-minute fee which varied by location

        Domestic Roaming OptionsVirtually every service provider offers domestic roaming options regard-less of which service plan you select (Go to wwwGetConnectedcomfor a comprehensive listing of plans available in your area) Howeverthere are always exceptions to the rule For example Cricket does notoffer roaming service Once you are outside of their coverage area thereis no serviceAnother example is Nextel who offers service on theirnetwork across the United States and around the world however youcannot use their phones where they do not have coverageThis has todo with the type of network their phones work onmdashthe newer digitalnetworks are not as widely available as analog networks which are thedefault networks for many who travel outside their areasThis is a goodthing to keep in mind as you research your roaming options

        When you are using your phone outside of your home area youwill most likely not even notice that you are roaming unless you see aroaming symbol on your phone as mentioned previouslyThe soundquality usually remains the same as when you are using your phonefrom your local calling area In some isolated areas in the country your

        wwwgetconnectedcom

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        162 Chapter 10 bull Traveling Your Domestic and International Roaming Options

        wireless carrier may not have an agreement with whoever the local car-rier is to allow seamless roaming calls and you may end up being con-nected to a roaming call serviceThese services usually start off with amessage like ldquoThank you for calling Wireless ExpressWe are happy toplace your wireless call for $195 per minute Please enter your creditcard number nowrdquoAt this point you have to decide if this call is reallyimportant enough to pay $195 per minute for Sometimes it is worththe extra per-minute fee especially in emergency situations when youreally need to get a call through

        As with any other calling feature prices and options for domesticroaming vary by where you live and which service provider youchoose If you are the type of person that travels within the UnitedStates quite often you should look for a plan that offers the following

        Coverage with no roaming costs in the cities and towns fromwhich you will be making your calls

        Low roaming costs per minute with roaming coverage in allthe areas to which you will travel

        A service that will work when outside your home area at alltimes Some new wireless services offer unlimited local callingfor a flat fee per month but do not offer the ability to roamoutside of your local area

        The following sections offer some additional details for the top sellingservice providers and some of their roaming options to give you an idea ofwhat they offer Refer to Chapter 9ldquoService Providers and Service Areasrdquofor a listing of service providers and their domestic coverage maps

        ATampT Wireless ATampT Digital One Rate PlansThese plans are great for frequent travelers

        No roaming feesmdashyou can be on anywhere in the UnitedStates where digital service is available

        There are no additional domestic long distance charges forcalls made to anywhere in the United States from anywhere inthe United States

        A digital multi-network phone is required

        Total minutes included vary from 450 to 2000 minutes permonth

        wwwgetconnectedcom

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        Traveling Your Domestic and International Roaming Options bull Chapter 10 163

        Refer to Chapter 9 for more information on wireless service plansor visit the ATampT Digital Wireless Web site at wwwattwscom

        Sprint PCS Real Nationwide Long DistanceSprint PCS plans have consistently added more customers per quarterthan any wireless carrier in the United StatesThey are great forsomeone that travels around the country and needs coverage in majormetropolitan cities and their surrounding towns Sprint PCS currentlycovers over 300 metropolitan areas across the United States Featuresinclude the following

        Sprint PCS plans work in any Sprint PCS coverage areaacross the countryThis means on any plan you can call toanywhere in the United States from your mobile phone andyou can call from any city in the United States that SprintPCS has covered

        Nationwide long distance is included when calling from theSprint PCS network

        Roaming is not included when off of the Sprint PCS net-work but no roaming fees apply when you are on their net-work anywhere in the United States

        Roaming is $039 per minute outside Sprintrsquos network withinyour home area and $069 per minute outside Sprintrsquos net-work outside of your home area

        Included minutes vary from 40 to 3000 minutes per month

        Refer to Chapter 9 for more information on Wireless Service Plansor visit the Sprint PCS Web site at wwwsprintpcscom

        Verizon Wireless National SingleRateSM

        Verizon offers national plans (SingleRate) that are very similar in struc-ture to the ATampT Digital One Rate plans

        Verizon offers the largest coverage area in the United Statesand is the largest wireless carrier with the most customersYoucan call from anywhere there is digital or analog service how-ever a tri-mode phone is required in order to get full servicewith the Verizon Wireless national plans

        wwwgetconnectedcom

        165_cell_C10qk 111201 218 PM Page 163

        164 Chapter 10 bull Traveling Your Domestic and International Roaming Options

        Nationwide long distance is includedmdashcall to anywhere inthe United States from anywhere in the United States

        Nationwide roaming is includedmdashwith a tri-mode phonecustomers can call from anywhere in the United States thatanalog or digital service is available

        Included minutes vary from 150 to 3000 minutes per month

        Refer to Chapter 9 for more information on Wireless Service Plansor visit the Web site at wwwverizonwirelesscom

        International Roaming Options Now that you know what to look for in order to make calls across theUnited States what about taking your wireless phone outside of theUS This brings us to international roaming which is quite bit morecomplicated than domestic roaming

        The challenge that was overcome to allow seamless roamingacross the United States was simple in comparison to the ability totake your phone with you around the worldThe United States wire-less carriers all operate on the same frequencies as licensed by theFCCmdasheither the cellular or 800 MHz frequencies or the PCS or1900 MHz frequenciesmdashbut they do not operate using the same dig-ital technologies So where your phone will work across the countryis dependent on the network that your phone usesmdashCDMA GSMor TDMA In many areas of the world the type of network is not theproblem since the GSM standard is the primary technology for deliv-ering cellular service to people in foreign countries However theGSM frequency used for wireless phones internationally differs fromthe frequencies on which GSM operates within the United StatesThe European frequency is at 900 MHz but the US GSM fre-quency is at 1900 MHz Even GSM carriers in the United States likeVoiceStream have trouble operating in Europe unless the customerbuys a phone that works on both the US frequency and theEuropean frequencyThe customer will be able to use that phoneonly in specific parts of the world For instance South Americaworks primarily on TDMA and many other areas use CDMA (seeldquoGuide to International Carriersrdquo later in this chapter)

        wwwgetconnectedcom

        165_cell_C10qk 111201 218 PM Page 164

        Traveling Your Domestic and International Roaming Options bull Chapter 10 165

        The basics of using your wireless phone around the world are thefollowing

        The phone must operate on the network where you plan ontraveling

        Expect to be charged extra for calls made and received whileabroad

        Some international offers require a different phone than theone you use in the United States which you typically lease

        When you use your phone in other countries your level ofservice may not be what you have come to expect in theUnited States with instant connections and simple dialingyou may need to dial additional numbers and call throughoperators when you need to make calls

        Per minute fees vary by country and service provider Fees could vary depending on whom you callYou may be

        charged one fee for placing calls to another cellular phoneand be charged a different fee for placing calls to traditionallandline phones

        The countries where you will be able to use your interna-tional wireless phone will vary greatly from wireless carrier towireless carriermdashcheck the details of the international plansfor each wireless carrier

        Many US-based service providers offer international roaming(including NextelVoiceStreamWorldCell and ATampT Wireless whichare all discussed next) If you are looking specifically for a wireless planwith international roaming options you may be limited to specificplans or need to have the international calling plan added to your reg-ular service plan at an additional per month fee

        Nextel WorldwideSM

        Nextel offers a wireless phone the Motorola i2000plus which worksanywhere in the world where Nextel has a working network (currentlyover 80 countries) For more information you should visit their Web siteat wwwnextelcomphone_servicesworldwideNWWservicesshtmlYou do not have to have a separate phone a different phone number or

        wwwgetconnectedcom

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        166 Chapter 10 bull Traveling Your Domestic and International Roaming Options

        a different billThere are additional charges to use your phone over-seasmdasha specified flat rate per minute based on the country you are inAnyone trying to reach you can just dial your wireless phone numberand your phone will ring wherever you are in the world on Nextelrsquosnetwork making this one of the simplest international offers

        ATampT WorldConnectreg ServiceATampT Wireless (wwwattwirelesscom) offers a program called ATampTWorldConnect that lets you use your existing wireless phone accountand phone number in many countries around the world but not yourwireless phoneATampT will lease you a GSM phone which will be pro-grammed to receive calls from people dialing your regular wirelessphone numberThe charges show up on your monthly billThis serviceis available in many countries across EuropeAsiaAfricaAustralia LatinAmerica and the Middle EastThe ability to use your existing phonenumber and pay for the international use on your normal wireless billallows you to change few things before traveling abroad

        VoiceStreamVoiceStreamrsquos (wwwvoicestreamcom) network uses the GSM standardwhich is the most prevalent standard around the world If you buy awireless phone from VoiceStream that is capable of operating on theGSM frequency in other countries as well as in the United States forexample the tri-mode Ericsson World Phone then you can use thesame phone here and in many places around the world If you are acurrent VoiceStream customer you can also rent a tri-mode phone foryour international travels if you do not have oneThe calling patternsmay change from country to country and the rate will be based onwhere in the world you are but the charges will all show up on yourregular bill and you do not need to have a separate phoneVoiceStreamhas recently merged with Germanyrsquos Duetsche Telecom which willprove to increase the global roaming capabilities for anyone travelingbetween here and there

        WorldCellThere are some companies that have created partnerships with wirelesscarriers around the world and will rent or sell you a phone that will

        wwwgetconnectedcom

        165_cell_C10qk 111201 218 PM Page 166

        Traveling Your Domestic and International Roaming Options bull Chapter 10 167

        work in over 100 countriesThese services are available for weekly ormonthly use and are available for ordering right over the Web or thephone

        WorldCell (wwwworldcellcom) offers many types of phones thatwill work around the globe and lists the prices for calls from manycountries as roughly between $1 and $3 per minuteAs with the otherinternational roaming options the typical user will be a business personwho needs to be in touch wherever he or she is or a vacationer whowants the security he or she enjoys at home with a wireless phone inthe glove boxWorldCell service is a great way to make sure you are intouch while globetrotting

        Guide to International Wireless CarriersTable 101 shows 20 of the top countries in the world for wireless usebased on number of customersThe wireless carriers in the countriesand the type of network they operate are listed next to the countryThenetwork standards that each country offers will dictate if an interna-tional phone from the United States will work in that country

        NOTE

        This is a partial list so check with the US wireless carrier for a listof countries where their international offers work before you makeplans to travel with your wireless phone

        wwwgetconnectedcom

        165_cell_C10qk 111201 218 PM Page 167

        168 Chapter 10 bull Traveling Your Domestic and International Roaming Options

        Table 101 The GetConnectedcom Guide to the Top 20 Countriesfor Wireless Use

        Country Wireless Carrier(s) Wireless Network(s)

        Argentina CTI MovilPCS Mobicom AMPS CDMA TDMABellSouth International Personal Telefonica Unifon

        Australia Cable amp Wireless Optus Hutchison AMPS CDMA GSMTelecommunications OneTel Telstra Vodafone Australia

        Brazil Too many wireless carriers to list CDMA TDMA

        Canada Rogers ATampT Wireless Bell Mobility AMPS CDMA GSM Microcell Telus TDMA

        China China Mobile China Unicom AMPS CDMA GSMTACS

        France Bouygues Telecom France GSM NMT RCTelecom Mobiles SFR Orange

        Germany Duetsche Telecom Mobile E-Plus GSMMobilfunk Mannesmann Mobilfunk Viag Interkom

        Italy Blu Omnitel Pronto Italia TIM GSM TACSWind Telecom

        Japan Astel Group DDI Pocket Telephone CDMA PDC PHS Group J-Phone NTT DoCoMo TACS

        Mexico Iusacell Pegaos Portatel del AMPS CDMA GSM Surestes Telcel Unefon Baja TDMACellular Mexicana Cedetel Movitel del Noroeste Norcel

        Netherlands Ben Nederland Dutchtone KPN GSM NMTMobile Libertel-Vodafone Telfort Mobile

        Portugal Optimus Telecel TMN C-450 GSM

        South Africa MTN Vodacom GSM

        South Korea KT Mcom KTF LG Telecom Shinsegi AMPS CDMATelecom SK Telecom

        Spain Airtel Amena Telefonica Moviles GSM TACS

        Sweden Comviq Europolitan Telia Mobile GSM NMT

        Taiwan Chungwa Telecom Far EasTone AMPS GSMTelecom KG Telecom Mobitai Communications Taiwan Cellular TransAsia Telecom

        Turkey Aria Telsim Turkcell GSM NMT

        United BT Cellnet One2One Orange GSM TACSKingdom Vodafone

        wwwgetconnectedcom

        165_cell_C10qk 111201 218 PM Page 168

        SummaryRoaming per-minute fees can be pricey (typically $035 to $1 perminute plus long distance charges in the United States and up to $3+ per minute internationally) If you plan on making a significantnumber of calls to your family back in New York while on yourmonth-long trip to London and you have a domestic wireless planbe prepared for a big bill that month and you may have to carry adifferent wireless phone than the one you use at home As wirelessservice becomes more and more popular across the globe interna-tional calling and roaming will become more available and lessexpensiveYou can make calls from almost anywhere in the worldusing a satellite phone but the cost of the phone (up to $1500) andthe calls per minute (approximately $2) may not make it the bestoption for you

        Quick ReferencesWhat Is Roaming

        Roaming is the ability to use your wireless phone beyondyour home area

        Additional fees will apply if you do not sign up for a plan thatincludes national roaming

        Some networks allow national roaming without roaming feesonly on the wireless carrierrsquos network others allow no-feeroaming anywhere you can get a signal

        Domestic Roaming Options

        ATampT Wireless provides a large coverage area which equalsminimal roaming fees

        Sprint PCS covers most major metropolitan areas in thecountry but roaming fees apply when on analog networks

        Verizon Wireless provides the most coverage of any wirelesscarrier and national rate plans that cover almost everywhere

        Traveling Your Domestic and International Roaming Options bull Chapter 10 169

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        International Roaming Options

        Nextelrsquos i2000 phone can be used domestically or internation-ally

        With ATampT Wireless WorldConnect you can keep yournumber and your account and get a GSM phone

        With VoiceStream you can purchase a tri-mode world phoneso you can call your friends and families while travelingthroughout much of the world

        With WorldCell you can lease a phone for the time you needto use it while abroad

        Guide to International Wireless Carriers

        From Argentina to the UK wireless is booming around theworld

        170 Chapter 10 bull Traveling Your Domestic and International Roaming Options

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        UnderstandingSpecial Deals andPromotions

        Quick References in this chapter

        Types of Promotions

        Helpful Hints

        Summary

        Quick References

        171

        Chapter 11

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        172 Chapter 11 bull Understanding Special Deals and Promotions

        IntroductionThere are many types of promotions to look for when signing up forwireless servicemdashnot just one-time freebies that you get for signing upfor a new service planWireless carriers offer rebates service creditsmore minutes free advanced services free accessories and additionalincentives for signing longer contractsThese promotional offers can becombined with offers from the wireless phone manufacturers and offersfrom the retailer Finding the right promotion can significantly changethe value of a plan over the length of a contract

        What about the fine print Every promotion has fine print and wire-less promotions are no exceptionThe promotions always have expirationdatesThey are available only on some plans or certain planphone com-binationsThey give you free features that work only with advancedphonesThe additional minutes may all be during off-peak hours whenyou are more likely to be sleeping than using your phone

        How do you sort through it all Relax sit back and read throughthe following tips and tricks from veteran wireless phone researchers

        PROMOTIONS AT GETCONNECTEDCOM

        All of the promotions you will see on the home page and throughoutthe site are promotions that are currently available throughwwwGetConnectedcom If you click on any of the promotions it willlead you to the plan(s) that are eligible for that promotion

        Types of PromotionsFirst you want to determine the types of promotions that are beingoffered to you to by the service providers to see which ones may makeyour wireless service cost less and which ones you will not need or willnot useThe following types are the most common but creative mar-keting teams are always working on new ones

        Service CreditsService credits are similar to rebates but the dollar amount is creditedautomatically to your bill Sometimes the service credits are spread outover a certain length of time to ensure that you stay with the service

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        Understanding Special Deals and Promotions bull Chapter 11 173

        Because service credits are applied automatically to your bill servicecredits are more valuable to you than rebates as they require no efforton your part to redeem from the service provider

        RebatesRebates range in dollar value but they have one thing in commonYouhave to send in the required information (receipts wireless phonenumber etc) to get them Many rebates also have length-of-servicerestrictions that require you to have your service activated for a certainnumber of days or months before you can send it in Rebates are a greatway to get you to buy but they should be only a part of your decisionespecially if you are not certain that you will get around to sending it inAnd donrsquot forget to send in the rebate or the value for you goes to zero

        More Minutes ldquoSign Now and Get 1000 More Minutesrdquo This could be a great valuemdashbut then again maybe notThere aremany questions to answer before you can decide

        Is it 1000 minutes each month or 1000 minutes over a one-year contract

        Are the 1000 minutes anytime minutes or just night andweekend minutes

        Are the 1000 minutes only in your local coverage area or any-where on the network

        Are long distance calls included

        Are incoming calls included

        After you know the answers to all of those questions you candecide if a free minute promotion is important to you or not

        Free Advanced Services ldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo Are you already planning on buying the more expensive phone that sup-ports this service If so then this is a great deal for you If not then thispromotion doesnrsquot mean anything to you Other advanced services thatare promoted this way include Wireless Internet access or text messaging

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        174 Chapter 11 bull Understanding Special Deals and Promotions

        Contract Length-Based Incentives ldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo These types of promotions offer a variety of incentives but they allhave one thing in common you have to sign a one- or two-year con-tract to get them First you have to decide if you are willing tocommit to a single service provider for a year or more If you arenrsquotwilling to sign a long-term agreement then you should stop looking atthese promotions If signing a service agreement of an extended periodof time is not a problem for you then you should examine the detailsof what the service provider is actually offering youThe mostcommon incentives are free standard features such as long distancemobile-to-mobile calling minutes or additional rebates If you weregoing to choose one of these options anyway then this could be agreat deal for you

        Free Accessories ldquoSign Up Now and Get a Free Headset KitrdquoThese types of promotions offer you a tangible incentive but make sureyou know the real value of what you are getting Many headsets can bebought for prices as low as $999 if you shop around Is the serviceprovider offering you a free rapid charger All phones come with a bat-tery charger otherwise how would you be able to keep using itEveryone loves free stuff but view these types of promotion as gravyafter you have decided what service plan and phone you really need

        COMBINING PROMOTIONS

        Q Can I get more than one promotionA Absolutely Unless the promotion says ldquonot available with otheroffersrdquo it can be combined with other promotions for which theplan or phone qualifies

        Q Why donrsquot they just make it all one big offer A Frequently the offers are from different sources one fromthe wireless carrier one from the phone manufacturer and onefrom the retailer Also different types of promotions may berunning over different time periods

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        Understanding Special Deals and Promotions bull Chapter 11 175

        Helpful HintsReading the fine print is key for all promotionsWireless carriers usepromotions to sell more of a certain type of plan or more of a certaintype of phoneYou need to know what the restrictions on the promo-tion are so that you can make sure your service plan choice qualifies forthe promotion in question Otherwise you could be disappointed onceyou get your first bill

        Limited Time OfferYour wireless account will most likely need to be activated prior to theexpiration date not just ordered in order for you to qualify for the pro-motion If you waited until the last minute and something holds upyour order you could lose out on the promotion

        Plan RestrictionsPlan restrictions refer to promotions that are valid only on plans with a certain monthly fee level and aboveThe promotion may befurther restricted to only local or only regional plans Sometimes it isjust as important to understand what the restrictions on the promo-tion are to truly understand what the promotional offer means to theconsumer

        Phone RestrictionsSome promotions are valid only if you buy a particular name brand ormodel phone with a service plan within a certain price range Or thepromotion may be for a service that is supported only on certainphonesThis is usually the case with features that are supported onadvanced phones only

        MinutesHow many minutes are too many If you could talk for 24 hoursstraight you could use up 1440 minutes Unless you are a teenagerthatrsquos almost impossible More conservatively if you talked for six hoursevery weekend in a month you would use up 1440 minutes Beforeyou get overly impressed by the number of free minutes that you areentitled to with the special offer do the math

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        176 Chapter 11 bull Understanding Special Deals and Promotions

        The restrictions on the minutes are also important to check Unlessthe minutes fit into your already determined usage times and patternsthey wonrsquot be valuable to you

        Services Yoursquoll Never UseCanrsquot pass up free long distance Think again If you donrsquot call anyoneoutside of your metro area you wonrsquot get a lot of value Free mobile-to-mobile minutes Are your local friends on the same network If nottry another promotion Free Wireless Internet service Is your phonecompatible Have you tried it out to see if the usability will work foryou The Internet service has been available for several years but if youarenrsquot comfortable with the limitations you wonrsquot use it

        wwwgetconnectedcom

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        SummaryPromotions are geared to get you to buyThey are supposed to looklike great deals and great values and sometimes they are Servicecredits and rebates are guaranteed great values Depending on how youplan to use your phone a promotion can increase the overall value ofyour new plan More minute promotions are like a free upgrade if themore minutes fit your already determined usage patterns Contractlength incentives are great deals as long as you arenrsquot planning onmoving out of town next month If you have already decided that youneed certain features or accessories then these types of promotionswill be helpful to you

        The important thing to remember is that you should put your basicneeds before the promotions that make your heart raceThink of pro-motions as extra values rather than as the main reason you are buyingAplan that meets your everyday needs will save you more money thanfree stuff that you never use

        Quick References

        Types of Promotions

        Money Back Service credits and rebates put the cash back inyour pocket

        Free Services Getting a little something extra for nothing isalways enticing but make sure it is something that you want

        Free Products Shop around to find out the real value of theproduct being offered

        Helpful Hints

        Read the fine print

        Check the expiration dates

        Make sure it is a feature or service that fits in with yourplanned usage patterns and works with your phone choice

        Understanding Special Deals and Promotions bull Chapter 11 177

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        165_cell_C11qk 111201 221 PM Page 178

        Looking Ahead

        Part IV

        165_cell_C12qk 111201 222 PM Page 179

        165_cell_C12qk 111201 222 PM Page 180

        Frequently AskedQuestions

        Frequently Asked Questions about Phones

        Frequently Asked Questions about ServiceRates and Plans

        More Frequently Asked Questions

        181

        Chapter 12

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        182 Chapter 12 bull Frequently Asked Questions

        IntroductionEverybody has questionsWersquoll give you the low down on some of themost frequently asked questions that our customer care experts answerdailyThen you can be the expert

        Frequently Asked Questions about PhonesWhen you look at the hundreds of phones that are on the markettoday you are going to have questions about themThe previous chap-ters gave an overview of the basics and differences Here we will listsome of the most common questions with the short answers

        What are the differences between analog and digital phones

        Analog phones operate by sending and receiving signals in acontinuous sound wave digital phones send and receive mes-sages by converting sounds and voices into numeric code

        Analog phones generally are less expensive than digitalphones but the service is usually more costly

        Analog phones have shorter talk and standby times than dig-ital phones

        Analog phones offer more complete coverage in rural areas Digital phones offer better voice quality Digital phones have a longer battery life Many digital phones also work on analog networks

        For more information on this topic please refer to Chapter 2

        What is the difference between PCS and cellular

        Phones that operate on a PCS system (personal communica-tions service) use digital technology and offer advanced fea-tures like caller ID

        Cellular phones can use either digital or analog technologyor both

        For more information on this topic please refer to Chapter 3

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        Frequently Asked Questions bull Chapter 12 183

        What is Third Generation The Third Generation (3G) mobile devices and services are the nextwave 3G will provide the capacity for online real-time transfer ofinformation regardless of time and place For example you will be ableto send images or participate in live video conferencing by using your3G mobile communications device

        For more information on this topic please refer to Chapter 13

        What is a dual-band phoneA dual-band phone is a PCS phone (digital) that can operate on analogcellular networks when it is out of range of PCS network antennas

        For more information on this topic please refer to Chapter 6

        What battery has the longest life NiMH or Li-IonLithium-ion (Li-Ion) batteries tend to offer the longest talk times andstandby times in a lightweight packagemdashand tend to be the mostexpensive Nickel Metal Hydride (NiMH) batteries are the reliablestandard that offer average talk times (2 to 5 hours) and standby times(24 to 48 hours)

        For more information on this topic please refer to Chapter 7

        What is the difference between talk time and standby time Talk time is the amount of time you spend conversing on your wire-less phone either making outgoing calls or receiving incoming callsStandby time is the amount of time that you have your phone on butare not actually talking on itYou do not have three hours of talk timeand thirty hours of standby time on one battery you have either threehours maximum to talk or thirty hours maximum to be on standby

        For more information on this topic please refer to Chapter 8

        Frequently Asked Questions aboutService Rates and PlansEven after you know all about the different rate plans services optionsand features you may still have a few questions that you want clarifiedIf this is the case you are not alone

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        184 Chapter 12 bull Frequently Asked Questions

        Why is the quality of my wireless servicesometimes inconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) causing service interference

        For more information on this topic please refer to Chapter 9

        Which wireless carrier has the best signal strengthIt dependsAs mentioned earlier the quality of your service will dependon where you live work and playYour best resources for this questionare your friends and familyThey can tell you first hand what theirexperience with a network in your area has been

        What is roamingWhen you use your phone outside of your local calling area (asdefined by your wireless carrier) you are roaming on another wire-less carrierrsquos network Airtime minutes used when roaming are gener-ally not part of your basic calling plan Check your wireless carrierrsquosplan details and coverage maps to determine when you are roamingand how you are charged for these calls Most wireless carriers alsosend an indicator to your screen display to tell you when you areroaming

        For more information on this topic please refer to Chapter 10

        If it is called a nationwide plan then why are there roaming chargesNationwide plans tend to have no roaming charges if you are in yourwireless carrierrsquos network area If you wander over to another wirelesscarrierrsquos network then you may incur roaming charges

        Although many of the nationwide wireless carriers have extensivephysical networks built they donrsquot have every square inch of the UnitedStates covered So you could have a nationwide plan based in New YorkCity and when you travel to Dallas San Francisco and Des Moines youmay have no roaming chargesThen when you take a day trip to ruralPennsylvania you wind up with roaming charges Itrsquos not how far awayyou go but exactly where you go

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        Frequently Asked Questions bull Chapter 12 185

        What plans do not charge for roamingFind the plan that covers the areas in which you travel and you will beall set If you are trying to find a plan that has absolutely no roamingcharges ever then look for a service plan that will work with phonesthat can work on digital and analog networks and which states thatthere are no roaming fees on any network

        How do I know which mode my phone is inYour phone display will have an indicator or symbol to show if you arein a digital or analog mode

        For more information on this topic please refer to Chapter 10

        What do peak and off-peak hours indicatePeak hours refer to the hours of highest wireless phone usageTypicallypeak minutes are billed at a service planrsquos highest rate Conversely off-peak hours refer to the hours of the lowest wireless phone usage andare billed at lower rates

        Peak and off-peak times vary significantly by wireless carrier Checkthe details to know for sure Peak hours typically are between the hoursof 7 AM and 7 PM Monday through Friday Off-peak hours includethe weekends some holidays and the hours from 7 PM to 7 AM duringthe week

        For more information on this topic please refer to Chapter 8

        How do service providers count anytime minutes versus evening and weekend minutesIf you call during peak times you will be using your anytime minutes Ifyou call during off-peak times you will be using your evening andweekend minutes If you call during peak times and talk straight throughto off-peak times the minutes you talk during peak time are countedtoward your anytime minutes and the minutes you talk during off-peaktime automatically switch over to your evening and weekend minutes

        Do I get charged when people call meYesYou are billed for the amount of airtime minutes that you useregardless if the call is incoming or outgoing However some serviceproviders have a feature that offers a free first minute of incoming calls

        For more information on this topic please refer to Chapter 8

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        186 Chapter 12 bull Frequently Asked Questions

        Does it use up my minutes when I call other wireless phonesSometimes Some service providers also offer a mobile-to-mobile fea-ture for a monthly feeThis nice benefit allows you free local calls toother users of your service providerrsquos wireless phone service If you calla wireless phone on another network you will be charged the samenumber of minutes as if you called a regular phone number

        When I call my voice mail am I using my minutesIt depends on the wireless carrier and the planWhen you call toretrieve your voice mail messages you may be charged airtime minutesYou will need to read the fine print or call customer service to verifythis on a carrier-by-carrier and plan-by-plan basis

        For more information on this topic please refer to Chapter 8

        What is considered a long distance callA wireless call is considered to be long distance if it is placed to anumber outside of your local calling area (which is defined by your ser-vice provider) Make sure yoursquore familiar with the boundaries of yourservice providerrsquos coverage map and local calling area

        For more information on this topic please refer to Chapter 9

        Are toll free number calls freeNoYou will not be charged a long distance charge to call a toll freenumber however you will be charged airtime for the minutes you areusing your phone to call the toll free number

        What is the farthest I can call from my wireless phoneYou can call any phone number around the world with some wirelesscarriers but many restrict international calling Read the details of theservice plan to see if international calling is allowed at all or if there isan extra monthly fee to allow it

        Can all cellular phones be used worldwide NoTo be able to place a call while you are outside the United Statesyou must have a wireless phone that is designed for use on the network

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        Frequently Asked Questions bull Chapter 12 187

        in the country where you will be traveling Most countries have someform of wireless phone service but the phone that you use in a countrymust be compatible with the prevalent technology in that country Forexample GSM (Global System for Mobile Communication) is mostcommonly used in Europe and some phones sold in the United Statescan work on the European network

        For more information on this topic please refer to Chapter 10

        More Frequently Asked Questions Still have some questions left The answers are in here somewhere

        Can I just keep the phone I have and change plansWe recommend buying a phone at the same time you buy your plan tobe sure that your phone is technologically compatible with your planFor example if you currently have an analog phone but you switch to adigital calling plan your analog phone will be uselessAlso the phonemust be programmed for a specific wireless provider So if you switchwireless providers your previous phone will not work

        For more information on this topic please refer to Chapter 8

        Can I change my service plan at any timeIf you purchased your current phone in the past year and you wantto switch to a different plan that your current wireless carrier isoffering you should be able to do that by contacting your wirelesscarrier directlyThere may be additional fees depending on the wireless carrier

        For more information on this topic please refer to Chapter 8

        Can I keep my phone number if I move or switch wireless carriersNoWhen you move or switch wireless carriers you will receive a newphone numberThe exception would be if you keep the same wirelesscarrier and move within the same area codemdashthen you may be able tokeep the same number

        For more information on this topic please refer to Chapter 8

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        188 Chapter 12 bull Frequently Asked Questions

        If I donrsquot like my phone number can I change itYes If you do not like your assigned phone number you can call yourwireless carrier and ask for a new phone numberThere may be a feecharged for this service depending on the wireless carrier

        For more information on this topic please refer to Chapter 8

        Do I have to sign a contractUsually but not alwaysAlthough most wireless carriers have a standardone-year contract length there are wireless carriers who still havemonth-to-month services availableThere may be an additionalmonthly charge if you do not sign a one-year contract On the otherside there are frequently incentives (promotions and additional services)if you are willing to sign up for a two-year contract

        For more information on this topic please refer to Chapter 8

        Why do I need a credit card to buy a phoneIf you want the convenience of purchasing online (or by phone) youwill need a credit card because computers donrsquot take cash If you donrsquothave a credit card but you are over 18 and donrsquot have bad credit thenyou can usually go to a retail store with two forms of ID and get set up

        For more information on this topic please refer to Chapter 8

        Are rebates for phones instant or mail-inIt depends on the promotion Most rebates do need to be mailed in bya certain date to get the credit or checkWireless carriers try to distin-guish between types of rebates by highlighting immediate credit pro-motions as instant service credits or instant rebates

        For more information on this topic please refer to Chapter 11

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        The Future ofWirelessCommunications

        Quick References in this chapter

        As Use Increases Prices Fall

        What to Consider before Throwing AwayYour Home Phone

        Wireless as the Only CommunicationsNetwork

        Combining All Your Devices

        3GmdashThe Third Generation of Wireless

        Summary

        Quick References

        189

        Chapter 13

        165_cell_C13qk 111201 227 PM Page 189

        190 Chapter 13 bull The Future of Wireless Communications

        IntroductionMarket analysts estimate the number of mobile phone users worldwide atjust fewer than 500 million and projections place that number at around125 billion within the next five years In the United States alone thenumber of wireless customers is well over 110 million People are alsostarting to dispose of their home phones in favor of wireless phones

        These staggering numbers can mean only one thing wireless net-works are destined to rival the traditional phone services that Ma Bellhas been maintaining since before the turn of the centuryAnnoyingno-signal messages will go the way of the switchboard operatorRoaming will cease to have anything to do with complex billing issuesand everyonemdashyou me that guy who thinks wireless phones are thedownfall of society and culturemdashwill carry a wireless phone

        The remaining hurdles for everyone to forsake their home phonesin favor of wireless are reliability coverage features and cost Cost isbecoming less and less an issue as wireless phones and services arebecoming more affordable and comparable to home phones Coverageareas for wireless services in residential areas are getting better in bothservice areas and quality of service however coverage is still an issue formany individuals in overly remote or rural locationsThe reliability ofwireless service is increasing as coverage areas are increasing and thefeatures available on wireless phones are rivaling those available on yourhome phone

        As Use Increases Prices FallThe cost of an average wireless minute continues to drop bringing itcloser to the cost of an average minute of use from your home phonebut with the additional features being offered to consumers the averagemonthly wireless bill may soon increaseAs these per minute prices getcloser together more and more people will abandon their home phonesaltogether and go purely wirelessToday according to the Yankee Groupthe leading telecommunications industry analysts approximately 2 to 4percent of people polled say they are using only wireless phonesThatnumber is a 100 percent increase from last year and is expected to con-tinue to grow exponentially year

        Average monthly wireless bills are approximately $40 but thatnumber varies greatly between the wireless carriersWireless carrierslike Nextel who promote directly to business users have the highest

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        The Future of Wireless Communications bull Chapter 13 191

        average monthly service fee around $70Wireless carriers who have ahigh percentage of prepaid wireless users have lower average monthlyservice fees which could run anywhere from $20 to $30As wirelesscarriers start to add more and more minutes to their rate plans theaverage cost per minute of use will continue to fall and the $30 you payfor your home phone will be an expense you can easily replace with a$30 monthly service fee for a phone that you can take anywhere

        The average monthly mobile bill has decreased between 7 and 10 per-cent per year for the past decade making mobile phones an increasinglypractical investmentAs that trend continues it begs to ask the questionldquoWhy bother owning two phones at allrdquo In many instances owning amobile phone has become more economical than owning only a landline

        However the trend of lower average per-minute costs for wirelesshas not escaped notice of the wireless carriers who are adding new fea-tures to their wireless services and charging customers extra to usethem thereby trying to increase the revenue that the wireless carrierssee on a monthly basis So if you go totally wireless and want to sende-mails from your phone you will pay extra for that which only makessensemdashadded features for added cost

        What to Consider before ThrowingAway Your Home PhoneBefore becoming the savvy unencumbered and entirely mobile indi-vidual that you aspire to be consider the following

        Clarity Donrsquot toss out your big button classic until you arecomfortable that wireless service will function normallythroughout your homeTry a call from the bedroom with thedoor closed check your voice mail from the basement sit inyour closet Even give it a try from the bathroomTherersquosnothing worse than missing a call while brushing your teeth

        Internet Access Despite the busy signal or instant voicemail that tells friends and family they have been forsaken forthe wonders of the Web dial-up access is still the cheapest andsimplest game in town So unless you are ready to lay down afew bucks for alternate Web access like cable or a DigitalSubscriber Line (DSL) yoursquore going to be beholden to yourhome phone line for a little while longerThere are a number

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        192 Chapter 13 bull The Future of Wireless Communications

        of wireless Internet services out there but they are still rela-tively slow and expensive

        Equipment Many phones using digital networks offeroptions like caller ID and voice mail but theyrsquore not yet asfull-featured as landlinesAlso keep in mind that mobilephone technology is developing at an intense speed so itrsquoslikely that yoursquoll be upgrading in less than a year (six to sevenmonths on average according to one telecom analyst) and at asignificant cost

        Air Time Do you talk a lot If yoursquore a phone junkie itdoesnrsquot matter if you call local or long distancemdashyoursquoll usemost service providersrsquo free minutes plans in a matter of daysAnd thatrsquos when things get expensive

        Dead Battery Barring a compulsive urge to save energy atall costs yoursquore going to end up with a dead battery at somepoint

        Wireless as the OnlyCommunications NetworkThe technology enabling you to dispense of your home phone is onlygoing to improve In developing countries with little or no telecommu-nications infrastructure the obvious and inexpensive solution is wirelessfor all telephone communicationsThe signal tower has replaced thetelephone pole and airwaves have replaced the wires It is much lessexpensive to build a few towers to cover a large population of peoplefor wireless phones than it is to put up phone poles and string tele-phone cables to all houses in very remote areas

        Around the world the push is on for reliable wireless service andthe resulting effect of its rapid worldwide establishment is a pent-updemand for wireless Some countries create waiting lists for wirelessphones when a network is being builtAnd the customers are happy tobe on the listmdashthey have been waiting years for a landline phone so acouple weeks to wait for a wireless phone is truly remarkable

        If you opt for a satellite phone there is virtually no place in theworld where you cannot use the phoneThe problem with satellitephones is that they are still very expensive (approximately $1500 for thephone) and the service is prohibitive for most (a call will cost well over$1 per minute sometimes four or five times that much)These prices are

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        The Future of Wireless Communications bull Chapter 13 193

        decreasing and as with all wireless technology prices will become moremainstream if the market place responds with a need for satellite phones

        Combining All Your DevicesMany people carry around multiple electronic devices to stay connectedand stay organizedmdashphone pager PDA MP3 playerThe future of wire-less is that all these devices can be thrown away and one device canreplace themWhy carry a briefcase to lug around all your digital deviceswhen you can have a single device that fits in your shirt pocket

        The struggle that is evolving today is one regarding the ldquoformfactorrdquo of the all-in-one devices Do we want a PDA that works like aphone and pager or a phone that acts like a PDA Do we need a fullkeyboard on the device or will we use a regular phone keypad Shouldthe device have a microphone built in or should it have an earpiecethat pulls out from the device with a wire to use as the earpiece andmicrophone They jury is currently out with things like the formerlyvoice-less Handspring Visor PDA adding the Visor Phone module to itscompatible product list One sure sign of the push to get consumeradoption of these devices can be seen in the rapid price reductions ofthe Visor Phonemdashfrom $300 (on top of the cost of the Visor from $200to $500) to FREEmdashas long as you activate service with the wirelesscarrier On the phone with a PDA included side Kyocera has come outwith a phone that has the Palm operating system built in so you canthrow away your Palm Pilot and make calls from their 6035 modelphoneThe only problem is the price tagmdash$400 to $500

        One of the last hurdles to make that all-in-one device a must-haveitem is the ability to tie into your information at work Most companiesuse an e-mail program and calendar program that sits behind a securefirewall and is next to impossible to access from the outside world witha wireless devicemdashwithout getting help from the IT departmentAndeven if you can access your e-mail you typically have to handle mul-tiple e-mail accounts with duplicate e-mails all over the place if you useyour wireless phone to read and reply or otherwise manage your e-mailThis is getting better with new applications that are being devel-oped as well as with new technology that the wireless carriers arestarting to add to their networks to help make the whole process morecustomer-friendly

        So the future of wireless will see these all-in-one devices comedown in price get smaller in size and do all the things that your

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        194 Chapter 13 bull The Future of Wireless Communications

        desktop computer doesmdashwithout having to work with your IT depart-ment or completely reconfigure your computer

        3GmdashThe Third Generation of WirelessYou may have heard about the next step for wireless phones that iscoming soonmdashThird Generation Wireless or 3G 3G is an umbrellaterm covering all the new data services that will be coming soon to yourwireless phone and networkThese services include high-speed data fore-mail and Web content downloading songs and even video confer-encingAlthough all this sounds great it will take a tremendous amountof effort and money on the wireless carriersrsquo sides to update their net-works for the increased amount of bandwidth that will be required tosend these services over the wireless network Currently many wirelesscarriers are preparing their networks for higher speed and bandwidthdata requirements Phone manufacturers are creating phones that willoffer these services In the fall of 2001 NTT DoCoMo in Japan releasedthe first ever 3G phone into the hands of their consumers includingwireless video capabilities Is 3G coming to the United States Yes but itwill take a while for it to succeed here with all the features that willdrive wireless demand and use (and revenue for the wireless carriers)

        The first generation of wireless was pure voice without wiresThesecond generation was the ability to send voice and data using digitalsignals which is where the majority of wireless users are todayThereare many phones out there that can access Web sites send and receivemessages and listen to music Some wireless networks are beingupgraded to allow what is being called 25G services higher speed datathan 2G with ldquoalways-onrdquo capability instead of making the user switchfrom voice to data when they want to use one or the other Carriersare starting to prepare for 3G by moving to 25G and phone manufac-turers are preparing by making phones that can work on todayrsquos 2G and25G networks and that will be upgradeable to the 3G networks

        The only question remaining for the wireless carriers and thephone manufacturers is ldquoWhat will be the 3G capability that everyonewill absolutely need and be willing to pay extra forrdquoAnd the jury isdefinitely still out on that question Maybe those lucky enough to buythe new 3G phones in Japan (costing approximately $600) will discoverthe answer to that question and tell the rest of the wireless world

        wwwgetconnectedcom

        165_cell_C13qk 111201 227 PM Page 194

        SummaryThe future of wireless is looking incredibly brightThe ability to use awireless phone as your only phone with the same reliability and clarityyou are used to for your home phone is coming soonmdashindeed it isalready here in some parts of the country New services are being addedto wireless phones with more to come all the time to make your wire-less phone the only communication device you need for voice theInternet video music and more

        Quick References

        As Use Increases Prices Fall

        The average monthly cost for wireless use is around $40but varies from less than $20 for minimal use to over $100for heavy use

        Per-minute rates continue to fall with increasingly largeincluded minutes in rate plans

        Carriers are looking to extra features like wireless messagingand e-mail at extra cost to help offset the lower per-minuteprices or even to increase the monthly revenue

        Only approximately 2 to 4 percent of wireless users use onlywireless and have no home phone

        What to Consider before Throwing Away Your Home Phone

        Consider clarity and coveragemdashmake sure you have adequatewireless service at your house

        Consider other telephone line needs like Internet access faxmachines etc

        Consider the need for powermdashmake sure you have extra bat-teries or a charger that allows you to talk and charge at thesame time

        The Future of Wireless Communications bull Chapter 13 195

        wwwgetconnectedcom

        The Future of Wireless Communications bull Chapter 13 195

        165_cell_C13qk 111201 227 PM Page 195

        Wireless as the Only Communications Network

        Wiring every home in remote areas of the world is incrediblyexpensive and nearly impossible so wireless networks can fillthe need for developing countries

        Waiting lists in countries for years is not uncommon for tradi-tional telephone service so waiting lists are being created forwireless phones as soon as the first shovel of dirt is taken for anew antenna for a new wireless network

        Satellite phones are available and cover virtually the entireworld but are big expensive and mostly for individuals thatmust be in touch wherever they are

        Combining All Your Devices

        Wireless phone pager Personal Digital Assistant MP3Playermdashit does it all but do you or will you need it

        Is the best fit a phone with an added PDA or a PDA with anadded phone The debate continues

        Price is still driving the decision for potential usersmdashall-in-onedevices are about $400mdash$500

        3GmdashThe Third Generation of Wireless

        The first generation of wireless was voice

        The second generation of wireless (2G) was voice and data

        The second-and-a-half generation of wireless (25G) consistsof voice data Internet content and higher speed data access

        The third generation of wireless (3G) is virtually everythingyou have with a wired devicemdashvoice data Internet high-speed data video music and so on

        Japan has 3G todaymdashthe rest of the world waits to see whatthey think and will join them in 2002 or beyond

        196 Chapter 13 bull The Future of Wireless Communications

        wwwgetconnectedcom

        196 Chapter 13 bull The Future of Wireless Communications

        165_cell_C13qk 111201 227 PM Page 196

        Glossary ofWireless Terms

        197

        Appendix A

        165_cell_CApxAqk 111201 228 PM Page 197

        198 Appendix A bull Glossary of Wireless Terms

        3G The Third Generation of wireless services thatinclude high-speed data video and music over highbandwidth access

        Access Fee A monthly charge for the ability to con-nect to a wireless networkThis fee is assessed monthlywhether the phone is actually used or not

        Activation Fee A fee charged by service providers toconfigure a phone to work on a carrierrsquos networkThereis usually a charge to activate your phone somewherearound the $25 mark

        Advanced Mobile Phone Service The ldquotraditionalcellularrdquo phone system

        Air Interface The operating system that a wirelessphone is onThese include AMPS CDMA GSM andTDMA

        Airtime The amount of time customers spend talkingover their wireless networks for which they are billedThis time usually includes the time spent talking on bothincoming and outgoing calls

        Alphanumeric Display A display screen on a phoneusually an LCD screen that has the ability to displayboth text and numbers

        Alphanumeric Messaging The capability to displaymessages on a phone in both text and numbers

        AMPS Refer to Advanced Mobile Phone Service

        Analog The original cellular air interface or technologyused to transmit voice from the wireless phone to the cel-lular antenna and base stationAnalog waves are continuoussound waves that are transmitted from point to point

        Antenna A device for transmitting and receiving radiosignals

        Area Code A three-digit telephone number prefixassigned to a calling area

        wwwgetconnectedcom

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        Glossary of Wireless Terms bull Appendix A 199

        Automatic Call Delivery A service feature thatallows a user to receive calls even when roaming outsideof the phonersquos home coverage area

        Bandwidth The amount of data you can send througha channel Usually measured in bits-per-second (bps)The greater the bandwidth the greater the amount ofdata transmitted over a given period of time

        Base Station A fixed location (such as a cellular tele-phone tower) that communicates to many mobile sta-tions (wireless phones)

        Broadband A communications channel of high band-width capable of transmitting a relatively large amountof data over a given period of time

        Bundling Grouping various telecommunications ser-vices as a package to increase the appeal to potential cus-tomers For example a bundled package could includelong distance cellular Internet and cable services

        Call Blocking A feature that allows a user to preventincoming calls from specified callers

        Call Forwarding A feature that allows callers toreceive calls at another number when they know theywill be away from their phone

        Call Return Usually called 69 this feature allows theuser to get the number of the last incoming call

        Call Waiting A feature that allows a user to be noti-fied of another incoming call while a call is already inprogress and gives the user the ability to answer thesecond call while the first call remains on hold

        Caller ID A feature that displays a callerrsquos telephonenumber andor name before the call is answered

        Cancellation Fee A charge for canceling your cellularservice contract before the contract has endedThis canbe as much as $200

        wwwgetconnectedcom

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        200 Appendix A bull Glossary of Wireless Terms

        Carrier A company that provides telecommunicationsservices Same as Service Provider

        CDMA Refer to Code Division Multiple Access

        Cell The geographic region that is serviced by onebase station in either analog cellular or digital networks

        Cell Site The location where the wireless antenna andnetwork communications equipment is placed

        Cellular The type of wireless communication that ismost familiar to mobile phones users Called cellularbecause the system uses many base stations to divide aservice area into multiple cells Cellular calls are trans-ferred from base station to base station as a user travelsfrom cell to cell

        Channel A path or frequency along which a commu-nications signal is transmitted

        Circuit-Switched Data Wireless data transmittedover a single channel thereby tying up a channel for theentire transmission

        Code Division Multiple Access One method thedigital technologies use for wireless phone serviceCDMA encodes each call as a coded sequence across theentire frequency spectrum Each conversation is modu-lated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the fre-quency spectrum

        Coverage Area The area in which you can use yourwireless service as determined by your service providerIt usually includes your service area around your homeas well as some extended service areas where can useyour service but where you may be charged long dis-tance andor roaming charges Same as Service Area

        Digital A technology that transmits phone signalsacross long distances by converting voice and data intobinary codes of zeros and ones and sending it across net-

        wwwgetconnectedcom

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        Glossary of Wireless Terms bull Appendix A 201

        works of small regions one region at a time at a certainwavelengthThese networks are also known as PersonalCommunications Service (PCS) networks a namebranded by Sprint

        Dual Band A feature on some digital phones thatallows it to operate on analog networks when digital ser-vice is not available and vice versa

        Dual Mode Describes a phone that works on bothanalog and digital networks

        Enhanced Specialized Mobile Radio Systems thatuse digital radio transmission similar to other digitaltechnologies Spread-spectrum modes such as frequencyhopping are common One major difference from othernetworks is that in an ESMR system connectionbetween users is almost instantaneous compared withthe typical delay required to dial and set up a call in apublic cellular network

        ESMR See Enhanced Specialized Mobile Radio

        Extended Service Area The part of the carrierrsquos cov-erage area where you can use the network you may becharged roaming andor long distance charges however

        FCC Refer to Federal CommunicationsCommission

        Federal Communications Commission A USgovernment agency responsible for regulating communi-cations industries

        Frequency A measure of the energy as one or morewaves per second in an electrical or light wave informa-tion signalA signalrsquos frequency is stated in either cycles-per-second or Hertz (Hz)

        GHz (gigaHertz) Billions of Hertz

        Global Positioning System A series of 24 geosyn-chronous satellites that continuously transmit their positionUsed in personal tracking navigation and automatic vehiclelocation technologies

        wwwgetconnectedcom

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        202 Appendix A bull Glossary of Wireless Terms

        Global System for Mobile Communications Themain technology used by the European systems it is usedby only a small percentage of wireless carriers in theUnited States

        GPS Refer to Global Positioning System

        GSM Refer to Global System for MobileCommunications

        Handset Any handheld device used to transmit andreceive calls from a wireless systemAlso known as a wirelessphone a cellular phone a mobile phone or a PCS phone

        Hands-Free A feature for mobile phones that allowsdrivers to use their car phone without lifting or holdingthe handset to their earsAn important safety feature

        Hands-Free Speakerphone A feature of some wire-less phones that allows users to talk and listen to callswithout holding the phone against their heads

        Handheld Device Markup Language A languageused to create Web sites accessible to wireless devices

        Hand-Off The process where a wireless call is movedfrom one tower to another while the user is travelingfrom place to place

        HDML Refer to Handheld Device MarkupLanguage

        Hertz A measurement of electromagnetic energyequivalent to one ldquowaverdquo or cycle per second

        Home Coverage Area The part of the wireless car-rierrsquos coverage area where the rates are lowest with nolong distance or roaming fees

        Hz Refer to Hertz

        iDEN Refer to Integrated Digital EnhancedNetwork

        Incremental Charge The method of rounding usedby wireless carriers to compute your bill Carriers usuallyround your airtime up to the next full minute although

        wwwgetconnectedcom

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        Glossary of Wireless Terms bull Appendix A 203

        some providers round to the closest six seconds or onesecond

        Integrated Digital Enhanced Network A MotorolaInc enhanced specialized mobile radio network tech-nology that combines two-way radio telephone textmessaging and data transmission into one network

        Integrated Services Digital Network An advancedhigh-capacity wireline technology used for high-speeddata transfer

        ISDN Refer to Integrated Services DigitalNetworking

        kbps Stands for kilobytes-per-second and is used formeasuring the speed at which data is transmitted

        Landline Traditional wired telephone service

        LCD Refer to Liquid Crystal Display

        LEO Refer to Low-Earth Orbit

        Liquid Crystal Display A flat-panel screen used todisplay numbers andor characters Often found on awireless handset

        LNP Refer to Local Number Portability

        Low-Earth Orbit A mobile communications satellitebetween 700 and 2000 kilometers above the earth

        Local Number Portability The ability of subscribersto switch local or wireless carriers and still retain thesame phone number as they can now with long distancecarriersWireless carriers were originally scheduled forLNP in 1999 but have successfully postponed this regu-lation as it will require them to spend millions of dollarsfor system upgrades

        Local Calling Area The region across which the callis truly local involving no toll charges

        Memory Dialing A feature that allows you to storefrequently called numbers and access them by dialingone number

        wwwgetconnectedcom

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        204 Appendix A bull Glossary of Wireless Terms

        Message Alert A light or other indicator on a wirelessphone that notifies a user that a call has come inAuseful feature especially if the wireless subscriber hasvoice mail

        Metropolitan Service Area An area defined by theUS government for use in grouping census data andother statistics MSAs include a city of at least 50000people or an urbanized area of at least 100000 peopleand the counties that include these areas Not all areas ofthe United States are in an MSAThe FCC used thesearea definitions to license cellular telephone service car-riersThere are 306 regions of the United States desig-nated as MSAs

        MHz Megahertz which equals 1 million cycles persecond

        Micro-Browser Software loaded onto some wirelessphones that is analogous to the Web browser you use toaccess the Internet from your home or work PC

        MIN Refer to Mobile Identification Number

        Mobile Identification Number The 10-digit phonenumber assigned to your cellular phone

        Monthly Access Charge The monthly fee you pay tohave service from a wireless carrier

        MSA Refer to Metropolitan Service Area

        NAMPS Refer to Narrowband Advanced MobilePhone Service

        Narrowband Advanced Mobile Phone ServiceWireless technology that incorporates some digital tech-nology to allow the system to carry about three times asmany calls as the original version of AMPS

        Nationwide Long Distance Calling to anywhere inthe United States from anywhere in the United StatesAn additional per-minute fee typically is charged

        wwwgetconnectedcom

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        Glossary of Wireless Terms bull Appendix A 205

        NiCad Refer to Nickel Cadmium Battery

        Nickel Cadmium Battery The earliest form ofrechargeable battery for wireless phones

        No Service Indicator A feature of wireless phonesthat tells the user that wireless service is unavailable in aparticular location Usually an LED on the handset

        Off-Peak Designated times when calling rates are lowThese times are generally evenings and weekends

        Packet-Switched Data Wireless data transmitted overmultiple channels thereby not tying up a channel for theentire transmission

        Paging A feature of a wireless device that allowsreception of a signal or alphanumeric message

        PCS Refer to Personal Communication Services

        PDA Refer to Personal Digital Assistant

        Personal Communications Services A two-way1900 MHz digital voice messaging and data servicedesigned as the second generation of cellular

        Personal Digital Assistant A portable computingdevice capable of transmitting dataThese devices makepossible services such as paging data messaging elec-tronic mail computing facsimile date book and otherinformation handling capabilities

        Peak Period(s) Any time of day as determined by awireless carrier when there are high levels of communi-cations traffic on the system

        Prepaid Cellular A system allowing subscribers to payin advanced for wireless service Prepaid is generally usedfor customers with little or no credit history students orthose who want to adhere to a budget

        Radio Frequency The range within radio wavesmay be transmitted from about 3 KHz to about300000 MHz

        wwwgetconnectedcom

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        206 Appendix A bull Glossary of Wireless Terms

        RF Refer to Radio Frequency

        Roadside Assistance An added feature that gives youroadside emergency help

        Roaming Using your phone outside of your local ser-vice areaYou usually are charged an additional per-minutefee for this service and may also be charged an additionalmonthly roaming fee for the first use per month

        Roaming Indicator The symbol on your phone thatindicates that you are outside of your home area

        Roamer Port A special port or phone number usedin the early days of wireless that the user needed to dialinto in order to use the wireless phone while travelingoutside of their home area

        Service Area The geographic area served by a wirelesssystem Same as Coverage Area

        Service Charge The amount you pay each month toreceive wireless serviceThis amount is fixed and paidmonthly regardless of how much or how little you useyour wireless phone

        Service Plan Rate or calling plan provided by a wire-less carrier Calling rates allotted minutes per month andmonthly fees vary by the service plan

        Service Provider Synonymous with WirelessCarrierA company that supplies telecommunicationservices (examples include ATampT Cingular Sprint PCSVerizon)

        Short Message Service The ability to send andreceive text messages on your wireless phoneWorksmuch like e-mail with a limitation to the number ofcharacters you can send and receive usually 100 to 200characters maximum

        Single Band Phone A wireless phone that operates ononly one frequency for example only analog or digital

        wwwgetconnectedcom

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        Glossary of Wireless Terms bull Appendix A 207

        Single Mode A wireless phone that operates on onlyone frequency

        Slamming The unauthorized switching of a cus-tomerrsquos phone service to another carrier

        Smart Phone A class of wireless phones typically usedto describe handsets with many features and often a key-boardWhat makes the phone ldquosmartrdquo is its ability tohandle data not only voice calls

        SMS Refer to Short Message Service

        Subscriber A cellular phone user

        Standby Time The amount of time you can leaveyour phone on before you will need to recharge yourbattery

        Talk Time The amount of time you can actually talkon your phone before you have to recharge your battery

        TDMA Refer to Time Division Multiple Access

        Termination Charges Fees that wireless telephonecompanies pay to complete calls on wireline phone net-works or vice versa

        Time Division Multiple Access A method of digitalwireless communications transmission that allows a largenumber of users to access (in sequence) a single radiofrequency channel without interference by allocatingunique time slots to each user within each channel

        Toll Charges Charges for placing long distance calls

        Toll-Free Calling Area An area in which calls can beplaced without incurring long distance charges

        Tri-Mode Phone Phones that work on three fre-quencies typically using 1900 MHz 800 MHz digital orreverting to 800 MHz analog cellular when digital is notavailableAlso these phones may have the ability to workon 900 MHz networks overseas

        wwwgetconnectedcom

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        208 Appendix A bull Glossary of Wireless Terms

        Voice Activation A feature that allows a subscriber todial a phone by spoken commands instead of pressingthe number keys physicallyThe feature contributes toconvenience as well as safe driving

        Voice Mail A system that answers phone calls andrecords incoming messages

        Voice Recognition The capability for cellularphones PCs and other communications devices to beactivated or controlled by voice commands

        Voice-Activated Dialing A feature that allows usersto speak words into a wireless phone to cause it to dialpreprogrammed telephone numbers without using thebuttons

        WAP Refer to Wireless Application Protocol

        WBMP Refer to Wireless Bitmap Images

        Wireless Using the radio-frequency spectrum fortransmitting and receiving voice data and video signalsfor communications

        Wireless Application Protocol A universal standardcreated to allow access to the wireless Internet

        Wireless Bitmap Images The preferred file formatfor displaying images on wireless devices

        Wireless Carrier A company that provides wirelesstelecommunications services Same as Service Provider

        Wireless Internet An RF-based service that providesaccess to Internet e-mail andor the World Wide Web

        Wireless Internet Portal Web services that let userscreate a personal Wireless Internet experience

        Wireless Markup Language The language used tocreate Web sites accessible by wireless devices

        WML Refer to Wireless Markup Language

        WMLScript Web programming similar to JavaScriptwhich allows the wireless user to see certain Web content

        wwwgetconnectedcom

        165_cell_CApxAqk 111201 228 PM Page 208

        How to Use theGetConnectedcomWeb Site

        209

        Appendix B

        165_cell_CApxBqk 111401 444 PM Page 209

        210 Appendix B bull How to Use the GetConnectedcom Web Site

        IntroductionThe GetConnectedcom Web site was created to provide you with awide choice of up-to-date plans that are available in your area for com-parison and purchaseWe have created a variety of online tools to helpyou determine which plan will work best for you Itrsquos like runningaround all over town and asking all your friends what they do but youcan do it all in less than 30 minutesWhether you are a first-time buyeror just looking for a better deal we can help you

        Home PageWhen you go to wwwGetConnectedcom you will see our homepage (see Figure B1)We sell a variety of telecommunication servicesfrom wireless phones to high-speed Internet and long distance serviceClick Wireless

        wwwgetconnectedcom

        Figure B1 The GetConnectedcom Home Page

        165_cell_CApxBqk 111401 444 PM Page 210

        How to Use the GetConnectedcom Web Site bull Appendix B 211

        Enter the ZIP code for the place you will be activating service(see Figure B2) For most people this is your home ZIP code Forsome it may be your work ZIP code If you are moving and donrsquotknow your ZIP code yet you can choose a city and a state and see theplans that are available in the city

        WHY DO YOU NEED MY ZIP CODEWireless services are available only in certain areas The plans thatyou can buy are different if you live in California than if you live inFlorida When you enter your ZIP code we search through all of theplans and show you only the ones that will work where you live

        Wireless Home PageAfter entering your ZIP code you will see all of the options availableto you (see Figure B3) Feel free to browse around Everyone has dif-

        wwwgetconnectedcom

        Figure B2 Enter Your ZIP Code

        165_cell_CApxBqk 111401 444 PM Page 211

        212 Appendix B bull How to Use the GetConnectedcom Web Site

        ferent shopping stylesWe recommend selecting your plan your phoneand any accessories you might needAlthough we detail this shoppingprocess for you you could choose to start with a phone or a GreatDeal We will also provide some helpful hints on the tools that can helpyou make a decision

        Havenrsquot Decided Which Plan Is for You Start HereGetConnectedcom offers a variety of tools to assist you in selecting theservices and phones that are right for youThese tools can help youfind exactly what yoursquore looking for online if you havenrsquot alreadydecided

        wwwgetconnectedcom

        Figure B3 Shopping Options for Purchasing Wireless

        165_cell_CApxBqk 111401 444 PM Page 212

        How to Use the GetConnectedcom Web Site bull Appendix B 213

        Lifestyles If you have only a general idea of how you woulduse your cellular phone this will be the most helpful tool foryou Based on the lifestyle you select the plans you see will benarrowed down to the ones that are in that usage range

        Wizard This tool is best if you have a good idea of howyou will use your phone (maybe yoursquove had one before) or ifthere are features you know you needThe more informationyou provide the more specific the plans you see will be Ifyou want to see more plans back up and deselect informationand watch your choices grow

        Bill Calculator Do you happen to have your bill with youWant to make a best guess Enter your peak minutes off-peakminutes long distance minutes and roaming minutes and thecalculator will show you which plan is the most cost effectivefor youThe result set you see will list all of the plans withyour calculated monthly bill estimate sorted by least to mostexpensive

        Picking a PlanClick By Plans and you will see a complete list of all of the plansavailable in your ZIP codeThis list could contain between 20 and 100different plans showing each of the wireless carrierrsquos local regional andnational plan offerings It may seem overwhelming but we have builtsome features to help you trim the list down quickly to just your rangeThen you can compare the details pick the best plan and be on yourway to choosing a phone

        NOTE

        Some wireless carriers that you know in your area might not showup in the listing This may be because they have been unable toprovide us with accurate information

        Browsing by PlansThanks to the highly competitive market place that wireless carriersshare you have many different features on which to base your decision

        wwwgetconnectedcom

        165_cell_CApxBqk 111401 444 PM Page 213

        214 Appendix B bull How to Use the GetConnectedcom Web Site

        You can choose by monthly fee or number of minutes or wireless carrierbrand nameThe tools on this page are designed to help you select a planbased on the factors that are most important to you (see Figure B4)

        Sort Buttons Click any of the sort buttons to sort theplans by the information in that column

        Filters By selecting options within these filters you cannarrow down the plans to just what you want to see

        Compare See a few plans that look good but you canrsquotquite tell why they are different Check the box next to theplan (up to five plans) then click the Compare button at thetop of that columnYou will be shown the detail level infor-mation for those plans side-by-side so you can pick the bestplan for you

        Detailed Information To view additional information onany plan click either the plan name or the Details link

        Promotional Information Click the promo icon to seeall of the promotions available with that plan

        Phones Want to quickly see which phones are availablewith which plans Click the Phones link and you will see allof the phone choices available with that plan

        wwwgetconnectedcom

        Figure B4 Shopping by Rate Plans

        165_cell_CApxBqk 111401 444 PM Page 214

        How to Use the GetConnectedcom Web Site bull Appendix B 215

        When you find the plan that is right for you click Add to Cart andyou will be moved seamlessly on to the next stepmdashchoosing a phone

        Picking a Phone Once you click Add to Cart you will see all the phones available withthat plan Be aware that if you chose a plan because of its advanced fea-tures you will want to make sure the phone you are selecting also hasthat physical capability If you are intimidated by the price of thephone keep in mind that rebates or other promotional offers can signif-icantly reduce the cost to you

        Although the number of phones from which you can select ismuch smaller than the number of plans you sorted through it can beequally intimidating if you arenrsquot exactly sure what you wantAs in thepreceding sectionldquoBrowsing by Plansrdquo we have built in some tools tohelp you narrow down your choicesAll of the filter sort compare anddetail tools are available in this section as well

        When you see the phone you like click Select a Phone and youwill be shown more features of that phone Click Add to Cart andyou will be moved on to the next stepmdashselecting accessories

        HELPFUL HINT

        Most wireless carriers offer the same set of phones with all oftheir plans with the exception of some of the newest phones Ifthe kind of phone you get is more important to you than the planyou choose then you may want to start by picking a phone andthen choosing between the plans that are compatible with itwwwGetConnectedcom helps you shop this way too

        Browsing by PhonesIf only a certain phone will do choose the By Phones selection fromthe left navigation bar or from the Wireless home pageThis page showsyou all of the phones available to you in your ZIP code from all of thewireless carriers (see Figure B5)

        In the 3 Ways to Shop box you can either see all the phones inyour area or quickly drill down to your top priorityWhether it isNokia all the way or the smallest phone ever these links will take youto a list of phones (with pictures) where you have tools to help you

        wwwgetconnectedcom

        165_cell_CApxBqk 111401 444 PM Page 215

        216 Appendix B bull How to Use the GetConnectedcom Web Site

        decideThese tools are the filter sort compare and detail toolsdescribed earlier

        In the Top Sellers box we show you the top-selling phones foryour area so you know what everyone else is buying In the FeaturedProducts box we always show you the phones that our in-houseexperts think are a great value for the price Click the picture to gostraight to the detail page for that phone where you can get moreinformation

        Choosing AccessoriesAll of the accessories that you will be shown are compatible with thephone that you have selected If you are interested in customizing yourphone so that you can rapidly charge the battery or change the face-

        wwwgetconnectedcom

        Figure B5 Browsing by Phones

        165_cell_CApxBqk 111401 444 PM Page 216

        How to Use the GetConnectedcom Web Site bull Appendix B 217

        plate covers select your accessories here Click Add Accessories toCart and anything you have selected will be placed in your cart withyour plan and phone

        If you are interested in buying accessories for gifts you can also buya phone accessory by itself Choose the By Accessories selection fromthe left navigation bar or from the Wireless home page (see Figure B6)As in the sectionldquoBrowsing by Phonesrdquo these links will take you to alist of accessories (with pictures) where you have tools to help youdecideThese tools are the filter sort compare and detail toolsdescribed earlier

        In the Top Sellers box we show you the top-selling accessories soyou know whatrsquos popular In the Featured Products box we display avariety of accessories Click the picture to go straight to the detail pagefor that phone where you can get more informationAt any point thatyou find what you are looking for click Add Accessories to Cartand anything you have selected will be placed in your cart

        wwwgetconnectedcom

        Figure B6 The Accessories Page

        165_cell_CApxBqk 111401 444 PM Page 217

        218 Appendix B bull How to Use the GetConnectedcom Web Site

        Your Shopping CartNow you will see a preview of your selected plan phone and acces-soriesYou will also see a summary of the promotions available with theitems in your cartThese promotions will include promotions availablethrough your wireless carrier and exclusively through your retailer(GetConnected Inc) Click Checkout and you will be guided throughthe ordering process

        Ordering at GetConnected IncOrdering on wwwGetConnectedcom is easy and secure All you haveto do is complete these few short steps

        1 Begin Secure Check Out link

        2 Your Order Information Collects the general informationabout you such as your name and contact information

        3 Order Form Collects specific information that the wirelesscarrier needs to know about the plan you have selectedThispage is where you get to choose your contract lengths andother service options like voice mail

        4 Shipping Options If you have selected accessories youwill be asked to choose your preferred shipping method

        5 Place Your Order Final Confirmation If your creditcard information is required for a credit check or for chargesyou will enter that information hereThis page also confirmsyour purchases your totals and your promotionsYou mustclick Place Order to complete your order

        6 Order Confirmation This page has your order number asummary of your selections and how you can contact us foradditional assistance if needed

        After you have completed your order you will receive an e-mailright away that contains your GetConnected Inc order number a sum-mary of your selections and some specific information on what toexpect from the wireless carrier you have selected

        wwwgetconnectedcom

        165_cell_CApxBqk 111401 444 PM Page 218

        How to Use the GetConnectedcom Web Site bull Appendix B 219

        wwwgetconnectedcom

        WHAT IF I DONrsquoT LIKE TO ORDER ONLINECall 1-800-775-2506 and our Customer Care Team will completeyour order with you Although our ordering process is completelysecure we understand if you prefer not to put your personal infor-mation online

        ChecklistFor the quickest way to order a phone follow these steps

        1 Go to wwwGetConnectedcom

        2 Click Wireless

        3 Enter your ZIP code

        4 Choose By Plan

        5 Pick a plan

        6 Click Add to Cart

        7 Pick a phone

        8 Click Select Phone

        9 Click Add to Cart

        10 Pick accessories for your phone

        11 Click Add Accessories to Cart

        12 Review your order selections and click Checkout

        13 Click Begin Secure Checkout

        14 Fill in your order information and click Continue

        15 Fill in your service options and click Continue

        16 Review your order selections for final confirmation and clickPlace Order

        17 Get your brand new phone

        165_cell_CApxBqk 111401 444 PM Page 219

        165_cell_CApxBqk 111401 444 PM Page 220

        221

        Index10-10 service plans 1271900 MHz 16425G services 1943G (3rd Generation)defined 198devices and services 183 194

        800 MHz 900 MHz 164

        AAC battery chargers 111access fees defined 198accessoriesbatteries See batterieschoosing 15 216free 174phone jacks 61wireless phone 108ndash113

        activation fees 127 198Advanced Mobile Phone Service

        See AMPSadvantagesof CDMA 34of digital phones 27

        air interface defined 198airtime defined 198Alltel 135 150alphanumeric display messaging 198America Online Internet portal 50AMPS (Advanced Mobile Phone

        Service)defined 198history 6 24ndash25frequency reuse plans 32

        analogdefined 198technology described 24ndash25

        analog vs digital 6comparisons 26

        features capacity 32introduction 22summary of differences 29 182ndash83

        antennasdefined 198wireless phone 59

        architecture of GSM 35area code defined 198Argentina wireless carriers in 168ATampT first mobile phone service 23ATampT Wireless 135national network (fig) 140 147prepaid plan 129roaming options 162sample coverage maps (fig)

        137ndash38ATampT WorldConnect Service 166Australia wireless carriers in 168automatic call delivery defined 199automatic redial 62

        Bbandwidth defined 199base station defined 199batterieschargers 111ndash12dead 192level indicator 63life digital phone advantage 27NiMH vs Li-Ion 183talk and standby time effects 80types 113wireless phones 61

        belt clips 109benefitsof ESMR 37ndash38of GSM 35ndash36of TDMA 37

        165_cell_Indexqk 111201 432 PM Page 221

        222 Index

        Bill Calculator tool GetConnectedcomWeb site 213

        billing one-minute increments 126bills monthly 124ndash25Brazil wireless carriers in 168broadband defined 199browsing service plans 213bundling defined 199business card exchange 67

        Ccalculators 63calendars reminders 63call blocking defined 199caller ID 65defined 199fees for 127

        call forwarding 65 128 199call logs 63call return defined 199calls multiple person 37call waitingdefined 65 199fees for 128

        Canada wireless carriers in 168cancellation fees 127 199capacity CDMA benefits 34car hands-free kits 108ndash109carriersdefined 200wireless See wireless carriers

        cases for phones 77 109CB radios 23CDMA (Code Division Multiple

        Access) 24benefits of 33ndash34defined 200described 33and leading service providers (table) 39

        cell phones choosing 4ndash5 215ndash16

        cell sites defined 200cells defined 6 200cellulardefined 6 24 200vs PCS 182plans 32technology basics 6

        Centennial Cellular 155Century Telephone 155changing phone numbers 188service plans 187

        channelscircuit-switched vs packet-switched

        data 52defined 200TDMA technology use of 36

        charger jacks 62chargers 111chargestermination defined 207toll defined 207See also costs fees

        China wireless carriers in 168choosing wireless phonescost 13features 10service plans 7using GetConnectedcom Web site

        215ndash16choosing wireless services and plansassessing coverage needs 8cost 13using GetConnectedcom Web site

        212ndash15Cincinnati Bell Wireless 156Cingular Wireless 135coverage map (fig) 146national coverage map (fig) 143prepaid plan 129

        circuit-switched data

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 222

        Index 223

        defined 200transfer 52

        Clear key 61clocks 63 67Code Division Multiple Access See CDMAcolordisplay wireless phones 59 67of phones 78

        combining devices 193combining promotions 174compact phones 75comparing popular wireless phones 81compatibility of US digital and

        worldwide networks 8competing digital standards 33components of wireless phones 58contract length-based incentives 174contracts wireless carrier 188costsactivation and other fees 127belt clips 110breaking down plans and fees 124CDMA phones 34digital advantages 27dropping in future 190faceplates 113frequently asked questions about 185ndash86generic phone bill (table) 125hands-free kits 109incoming calls 185incremental charges 202Internet-ready phones 47range of 80rate plans 14roaming 162ndash67satellite phones 169service plan rate structures 121shopping by rate plans 214wireless phone service 13

        countries guide to wireless carriers in167ndash68

        coverageareas 134 200 202assessing your needs 8ATampT Wireless national map (fig) 147Cingular Wireless national map (fig)

        143 146comparing phone plans 122digital phones disadvantage 28local 136national regional 139Nextel national map (fig) 149Qwest national map (fig) 153sample maps (figs) 137 138Spring PCS national map (fig) 148Triton PCS national map (fig) 154VOICESTREAM Wireless national map

        (fig) 151US Cellular national map (fig) 152

        creditcards 188checks 130service 172

        Cricket Communications 123 135156 161

        currency converter 67custom ring tones 64

        Ddata cables 51datafax capable 66data speed 52data transfercircuit-switched and packet-switched 52rates wireless phones 45

        devices combining 193dial-around services 127dialingautomatic redial 62last number recall 63voice-activated defined 208

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 223

        224 Index

        digitaldefined 200phones advantages and disadvantages

        of 27ndash28standards competing 33systems types used in the US 33terms and definitions 32ndash40

        Digital Subscriber Line (DSL) 45 191digital technologybenefits and disadvantages of 26described 22and wireless 6

        digital vs analog 6comparisons 26introduction 22summary of differences 29 182ndash83talk time and standby time 80

        directory assistance fees 128directory of wireless carriers 144ndash56displayalphanumeric defined 198liquid crystal defined 203menus and keys 60multicolor screens 67roaming symbol 160wireless phones 45 59

        disposing of phones 191ndash92Dobson Communication Corp 155domestic roaming options 161dropped cells 34DSL (Digital Subscriber Line) 45 191dual-band phones 183 201dual mode phones 76 201Duetsche Telecom 166duplex devices 23

        EEDACS (Ericssonrsquos Enhanced Digital

        Access Communications System 37

        e-mailcombining with phones 193and Wireless Internet 44 49wireless phone features 10

        emergency calling 65Enhanced Specialized Mobile Radio See

        ESMREriccson R289LX (fig) 73Ericsson R289LX 58ndash59Ericsson R289LX (fig) 78 82Ericsson R289LX Internet-ready

        phone 48Ericssonrsquos Enhanced Digital Access

        Communications System (EDACS) 37

        ESMR (Enhanced Specialized MobileRadio)

        described 37ndash38 201digital system type 33and leading service providers (table) 39

        European frequency 164Excite Internet portal 50extended service areas defined 201

        Ffaceplates 72 78 113FAQsabout phones 182ndash83about services 183ndash88

        faxesfax-capable phones 66and wireless data 51

        FCC 201approval of AMPS 24phone frequency authority 23

        featuresof wireless phones (fig) 59requiring service 65

        Federal Communications CommissionSee FCC

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 224

        Index 225

        wwwgetconnectedcom

        feesaccess and activation 198cancellation defined 199Universal Service 127See also charges costs

        flip style phones 77FM 25France wireless carriers in 168free accessories 174free advances services 173frequencydefined 201hopping 35reuse plans 32

        frequently asked questionsabout phones 182ndash83about services 183ndash88

        Ggames 63Germany wireless carriers in 168GetConnectedcom Web sitechoosing accessories 216home page 210introduction 210ordering 218picking a phone 215picking a plan 213promotions 172shopping by rate plans 214

        GHz (gigaHertz) defined 201Global Positioning System See GPSGlobal System for Mobile

        Communications See GSMGPS (Global Positioning System) 201GSMbenefits of 35ndash36defined 202described 35digital system type 33

        digital technology 24and leading service providers (table) 39and TDMA 35

        guidelines for equipment services forvarious users (table) 17

        guide to international wireless carriers(table) 167ndash68

        HHandheld Device Markup Language

        (HDML) 202handset insurance 128handsets defined 202hands-free defined 202hands-free jacks 62hands-free kits 108ndash109hands-free speakerphone defined 202Handspring Visor Phone 193HDML (Handheld Device Markup

        Language) 45 202hertz defined 202holsters phone 109home coverage area defined 202Hz defined 202

        IiDEN (Integrated Dispatch Enhanced

        Network) 37 202included minutes rate plans 126incoming calls costs 185incremental charges defined 202insurance handset 128Integrated Digital Enhanced Network 203Integrated Services Digital Network

        (ISDN) 203interference multipath 34internationalcalling fees 128roaming options 164

        InternetWireless See Wireless Internet

        165_cell_Indexqk 111201 432 PM Page 225

        226 Index

        Internet access 191Internet-ready phones (fig) 48infrared feature 67infrastructure development for wireless 192ISDN (Integrated Services Digital

        Network) 203Italy wireless carriers in 168

        Jjacks 61Japan wireless carriers in 168

        KKbps defined 203keypad letters 60keypad lock 63Kyocera QCP-2035 (fig) 83Kyocera QCP 6035 (fig) 73 84

        Llandline defined 203laptops Internet service kits 49last number recall 63LCD (liquid crystal display) 45 203leading service providers (table) 39letters keypad 60Lifestyles tool GetConnectedcom

        Web site 213Li-Ion batteries 113 183limited time offer 175liquid crystal display (LCD) 45 203lithium-ion batteries 113 183local calling area defined 203local coverage 136local number portability defined 203locking keypad 63long distance 186comparing phone plans (table) 122

        fees 126low-earth orbit defined 203

        Mmemory dialing defined 203memos voice recorders 68message alert defined 204message key 61messagingalphanumeric defined 198picture 67text 66

        Metropolitan Service Area (MSA) 204Mexico wireless carriers in 168MHz defined 204micro-browsers 45 204MIN (Mobile Identification Number) 204minutes free 175Mitsubishi T250 Internet-ready phone

        (fig) 48 85Mobile Identification Number (MIN) 204mobile-to-mobile calling 128modems using wireless phone as 51modes single dual and tri-mode 76monthly access charges defined 204Motorola i1000 (fig) 79Motorola i1000plus (fig) 86Motorola i2000 (fig) 77 87Motorola i2000plus 165Motorola i550plus (fig) 88Motorola i700 (fig) 73Motorola i700plus (fig) 89Motorola V239 (fig) 90Motorolarsquos Integrated Dispatch Enhanced

        Network (iDEN) 37MP3combining with phone 193players 67

        MSN Mobile Internet portal 50multipath interference 34

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 226

        Index 227

        wwwgetconnectedcom

        NNAMPS (Narrowband Advanced Mobile

        Phone Service) 204national coverage 139Cingular Wireless (fig) 143 146ATampT Wireless (fig) 140 147Nextel (fig) 149Qwest (fig) 153Sprint PCS (fig) 141 148Sprint PCS (fig) 141Triton (fig) 154US Cellular (fig) 152VoiceStream (fig) 151

        nationwide long distance defined 204nationwide plans 184Netherlands wireless carriers in 168networks available 76Nextel 135 161 190nationwide coverage map (fig) 149national service plan 124international roaming options 165

        NiCad batteries 113 205nickel cadmium batteries 113 205nickel metal hydride batteries 113 183NiMH batteries 113 183Nokia 3360 91Nokia 3360 74 (fig) 91Nokia 5165 (fig) 73 77 92Nokia 6160 (fig) 93Nokia 8200 62Nokia 8260 (fig) 75 94Nokia AC Battery Charger (fig) 112Nokia Belt Clip (fig) 111Nokia Car Charger (fig) 112Nokia Desktop Charger (fig) 112Nokia Full-Phone Case (fig) 110Nokia Hands-Free Kit (fig) 108Nokia Semi-Phone Case (fig) 110no service indicator defined 205NTT DoCoMo 194numeric paging 63

        Ooff-peak times defined 205onlineordering phones 219resources wwwGetConnectedcom 7

        OpenWave 45ordering at GetConnected Inc 218

        Ppacket-switched datadefined 205transfer 52

        pager numeric 63paging defined 205Palmcombining with wireless phone 67synchronizing phone with 68

        Panasonic Allure (fig) 95Panasonic Versio (fig) 96PCS (Personal Communications

        Services) 6 24defined 205synchronizing phone with 68vs cellular 182

        PDA (Personal Digital Assistant)combining with phones 193defined 205

        peak hours 12peak periods defined 205per minutes fees 126Personal Communication Services

        See PCSPersonal Digital Assistant See PDApersonalized ring tones 64phone accessories See accessoriesphone bill generic (table) 125phone booksincoming number storage 63variety of 64

        phone jacks 61

        165_cell_Indexqk 111201 432 PM Page 227

        228 Index

        phonesaccessories See accessoriesdisposal considerations 191dual-band 183frequently asked questions about 182mode 185satellite 192smart defined 207tri-mode defined 207wireless See wireless phones

        picture messaging 67portals top Wireless Internet (table) 50Portugal wireless carriers in 168predictive text entry 61predictive text input 68prepaid cellular defined 205prepaid service plans 128ndash29prepaid wireless 14promotions 14 172ndash76combining 174GetConnectedcom 172helpful hints 175

        QQwest national network map (fig) 153

        Rradio frequency defined 205rapid battery chargers 111rate plans 11 120ndash30considerations for selecting 126cost 14prepaid option 128shopping by 214types of (table) 135upgrading 126Wireless Internet service 49

        real-time clocks 67rebates 173 188

        redial automatic 62regional coverage 139regional service plans 123resolution (display)Web sites and 45RF (Radio Frequency) defined 206ringer control 63ring tones downloading different 10roadside assistance defined 206roamer port defined 206roamingcharges See roaming chargesdefined 206described 184domestic options 161indicator 65 206international options 164introduction 160service plans 7summary 169

        roaming charges 184comparing phone plans (table) 122considerations when selecting rate

        plan 126digital phone disadvantage 28national plans with 124national plans without 123typical bill (table) 125

        Rural Cellular Corporation 155

        SSamsung Belt Clip (fig) 111Samsung Car Hands-Free Kit

        (fig) 109Samsung Full-Phone Case (fig) 110Samsung N200 48 74 79 97Samsung Uproar MP3 (fig) 74 98Sanyo SCP-5000 (fig) 99Sanyo SCP-6000 (fig) 100satellite phones 169 192security digital phone advantages 27

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 228

        Index 229

        service areascoverage 134defined 206described 136extended defined 200metropolitan defined 204

        service credits 172service plans 120ndash30changing 187choosing 7ndash8 213credit checks 130defined 206frequently asked questions about 183regional plans 123samples of (table) 129summary of 131

        service providersdefined 206evaluating quality of service 140ndash43finding in your area 135guide to international 167ndash68introduction 134leading (table) 39types of rate plans (table) 135wireless carrier directory 144ndash56See also wireless carriers

        service quality 140ndash43 184service plan rates See costsservicesthird party 50Wireless Internet 49

        Short Message Service See SMSsignal strength indicator 64SIM personalizing phone with 35single band phones 28 206single mode phones 76 207size weight of phones 72slamming defined 207smart phones defined 207SMS (Short Message Service) 10 66 206Softwarecom 45

        South Africa wireless carriers in 168South American frequencies 164South Korea wireless carriers in 168Southwestern Bell 23Spain wireless carriers in 168speaker phones 10 68special deals promotions 172ndash76spread-spectrum modes 37Sprint PCS 135national network (fig) 141 148roaming options 163

        Sprint Touchpoint 1100 (fig) 101Sprint Touchpoint 2100 (fig) 102Sprint Touchpoint 2200 (fig) 103Sprint Touchpoint 5200 (fig) 104stand-by-time defined 207standby time vs talk time 183Subscriber Identity Module (SIM) 35subscribers defined 207Sweden wireless carriers in 168

        TTaiwan wireless carriers in 168talk time vs standby time 80 183 207taxes 127TDMA (Time Division Multiple

        Access) 24benefits of 36ndash37defined 207described 36digital system type 33and GSM 35and leading service providers (table) 39

        Telecommunications Act 25Telecorp 155Telic 61termination charges defined 207textpredictive text entry 61messaging 66 128

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 229

        230 Index

        Third Generation Wireless See 3G (3rd Generation)

        third parties services provided 50three-way calling 65 128timepeak vs off-peak hours 185slotsTDMA use of 36talk defined 207talk vs standby 80 183

        Time Division Multiple AccessSee TDMA

        toll charges defined 207toll-free calling areas defined 207toll free number calls 186Touchpoint 1100 (fig) 75 79Touchpoint 2100 (fig) 74Touchpoint 5200 (fig) 75travelingabroad service plans 8See also roaming

        tri-mode phones 76 207Triton PCS southeast coverage map

        (fig) 154Triton PSCSunCom 135Turkey wireless carriers in 168two-way radio service 10

        UUnited Kingdom wireless carriers

        in 168upgrading rate plans 126usagechoosing service plans 7considerations 11ndash12sample schedule of potential phone

        (table) 12US Cellularnational network map (fig) 152rate plan 135

        VVerizon Wireless 135 139national rate map (fig) 145prepaid plan 129roaming options 163

        vibrate mode 64Vindigo Internet portal 50Visor phone 193voice-activateddialing defined 208functions 66

        voicemail 66 186conserving minutes 128defined 208fees for 127

        voice memo recorder 68voice recognition defined 208VoiceStream 135international roaming options 166national network map (fig) 151national service plan 124

        volume control 63ndash64

        Wwalkie-talkies 5 22 23WAP (Wireless Application Protocol) 45

        66 208WBMP (wireless bitmap pictures) 46 208Web theaccessing with wireless phones 46ndash47surfing with wireless phones 10

        Western Wireless 155wireless defined 24 208Wireless Application Protocol See WAPWireless Bitmap Images See WBMPwireless carrierschanging 187and content providers 50

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 230

        Index 231

        data speed 52defined 208directory of 144ndash56services provided 49See also service providers

        wireless data and faxes 51Wireless Internet 208access to 10application protocol See WAPintroduction 44top portals (table) 50

        Wireless Internet portal defined 208Wireless Markup Language (WML) 208wireless networks by country (table) 168wireless phonesaccessing the Web through 46ndash47accessories 108ndash113antenna 59batteries 113browsing for 216case design 77chargers 111choosing 4ndash5 10 215comparing popular 81ndash104components of 58ndash68data transfer rate 45display screen 59evolution of 22faceplates 113flip style 78frequently asked questions 182guide to 71ndash104guide to features of 62Internet-ready 47introduction to 5ndash7menu selection keys 60networks available 76and Palm 67plans (table) 122popular comparing 81

        predictive text entry 61purchasing through

        GetConnectedcom 212range of 186roaming symbol 160satellite 169 192screen display (fig) 46shopping by rate plans 214size weight of 72synchronizing with Palm or PC 68

        using as modem 51 165wireless servicesgrowth of 190guidelines for various users (table) 17inconsistency 184prepaid 14See also service providers

        wireless technologiesanalog and 25described 22

        Wireless Wizard 13Wizard tool GetConnectedcom

        Web site 213WML development of 45WMLScript defined 208WML (Wireless Markup Language) 208WorldCell international roaming

        options 166worldwide networks compatibility with

        US digital phones 8wwwGetConnectedcom 7

        YYahoo Internet portal 50Yankee Group 139 190

        Zzip codes GetConnectedcom

        Web site 211

        wwwgetconnectedcom

        165_cell_Indexqk 111201 432 PM Page 231

        SYNGRESS SOLUTIONShellip

        solution s s y n g r e s s c o m

        Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

        Price $2995 US $4695 CAN

        AVAILABLE JANUARY 2002wwwsyngresscom

        AVAILABLENOWwwwsyngresscom

        Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) to inter-act with the ldquostuffrdquo that makes the Internet run toexperience it in a fun and meaningful way In thisbook wersquove created a spirit of adventure and dis-covery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

        Price $2995 US $4695 CAN

        165_cell_Indexqk 111201 432 PM Page 232

        SYNGRESS SOLUTIONShellip

        solution s s y n g r e s s c o m

        Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

        Price $2995 US $4695 CAN

        AVAILABLE JANUARY 2002wwwsyngresscom

        AVAILABLENOWwwwsyngresscom

        Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) tointeract with the ldquostuffrdquo that makes the Internet runto experience it in a fun and meaningful way Inthis book wersquove created a spirit of adventure anddiscovery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

        Price $2995 US $4695 CAN

        Back adqk 111201 232 PM Page 233

        220_CitrixXP_05qxd 32702 421 PM Page 208

        • Cover
        • Table of Contents
        • Foreword
        • Part I
        • Chapter 1
        • Chapter 2
        • Chapter 3
        • Chapter 4
        • Part II
        • Chapter 5
        • Chapter 6
        • Chapter 7
        • Part III
        • Chapter 8
        • Chapter 9
        • Chapter 10
        • Chapter 11
        • Part IV
        • Chapter 12
        • Chapter 13
        • Appendix A
        • Appendix B
        • Index
        • Related Titles

          Syngress Publishing Inc the author(s) and any person or firm involved in the writing editingor production (collectively ldquoMakersrdquo) of this book (ldquothe Workrdquo) do not guarantee or warrant theresults to be obtained from the Work

          There is no guarantee of any kind expressed or implied regarding the Work or its contentsTheWork is sold AS IS and WITHOUT WARRANTY You may have other legal rights which varyfrom state to state

          In no event will Makers be liable to you for damages including any loss of profits lost savings orother incidental or consequential damages arising out from the Work or its contents Becausesome states do not allow the exclusion or limitation of liability for consequential or incidentaldamages the above limitation may not apply to you

          You should always use reasonable care including backup and other appropriate precautionswhen working with computers networks data and files

          Syngress Mediareg SyngressregldquoAsk the Author UPDATEregrdquo and ldquoCareer Advancement ThroughSkill Enhancementregrdquo are registered trademarks of Syngress Publishing IncldquoMission CriticaltraderdquoldquoHack Proofingtraderdquo and ldquoThe Only Way to Stop a Hacker is to Think Like Onetraderdquo are trademarksof Syngress Publishing Inc Brands and product names mentioned in this book are trademarks orservice marks of their respective companies

          KEY SERIAL NUMBER001 H3N5A7S9C9002 M93C5S5SB2003 CMN23CBN25004 JRN21AEN54005 DEN55KJN81006 ACS26DMD27007 QRD34MNB54008 D94H97S983009 EMS36JVP35010 W2KNOAD147

          PUBLISHED BYSyngress Publishing Inc800 Hingham StreetRockland MA 02370

          The Consumerrsquos Guide to Wireless Phones and Service Plans

          Copyright copy 2002 by Syngress Publishing IncAll rights reserved Printed in the United Statesof America Except as permitted under the Copyright Act of 1976 no part of this publicationmay be reproduced or distributed in any form or by any means or stored in a database orretrieval system without the prior written permission of the publisher with the exception thatthe program listings may be entered stored and executed in a computer system but they maynot be reproduced for publication

          Printed in the United States of America

          1 2 3 4 5 6 7 8 9 0

          ISBN 1-928994-52-0

          Technical Editor GetConnected Inc Freelance Editorial Manager Maribeth Corona-EvansCo-Publisher Richard Kristof Cover Designer Michael KavishAcquisitions Editor Catherine B Nolan Page Layout and Design Reuben Kantor Indexer Rich Carlson Copy EditorAdrienne Rebello

          Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada

          165_cell_ aFMqk 111201 158 PM Page iv

          Администратор
          librus

          v

          Syngress Acknowledgments

          We would like to acknowledge the following people for their kindnessand support in making this book possible

          Karen Cross Lance Tilford Meaghan Cunningham Kim Wylie HarryKirchner Kevin Votel Kent Anderson and Frida Yara of PublishersGroup West for sharing their incredible marketing experience andexpertise

          Mary Ging Caroline Hird Simon Beale Caroline WheelerVictoriaFuller Jonathan Bunkell and Klaus Beran of Harcourt Internationalfor making certain that our vision remains worldwide in scope

          Annabel Dent of Harcourt Australia for all their help

          David BucklandWendi Wong Daniel Loh Marie Chieng LucyChong Leslie LimAudrey Gan and Joseph Chan of TransquestPublishers for the enthusiasm with which they receive our books

          Kwon Sung June at Acorn Publishing for his support

          Ethan Atkin at Cranbury International for his help in expanding theSyngress program

          A special thank you to Janis Carpenter at PGWThank you for yourexcellent service and all your kind words Janis

          165_cell_ aFMqk 111201 158 PM Page v

          165_cell_ aFMqk 111201 158 PM Page vi

          vii

          We would like to thank three special GetConnected customer servicegurus for their help in compiling the information for this bookMartinVeronica and Ali have been working tirelessly to make sure ourcustomers get all the answers they need to make their telecom pur-chase painless and simpleTheir industry expertise is truly a hugeadvantage that our customers enjoy when researching and buying anytelecom servicemdashthey know all from wireless to DSL to long distanceThey are inspirational in their ability to switch from one incrediblycomplex topic to the next without missing a beat

          We also could not have completed this work without the supportof the entire team at GetConnected From our marketing staff to ourprogrammers everyone here has devoted themselves to the mission offinding the right type of communication services for every customerwho comes to our site and making sure everyone has the best infor-mation possible to choose the best service for their hard-earnedmoney

          Special thanks to the co-founders of GetConnected IncTracyLawrence and Sasha NovakovichThese two had the vision to createan electronic resource to help consumers get the most telecommuni-cations service for their moneyWe are proud to be able to extendtheir vision into this Guide for wireless consumers

          Thanks and Acknowledgments

          165_cell_ aFMqk 111201 158 PM Page vii

          165_cell_ aFMqk 111201 158 PM Page viii

          ix

          About GetConnected Inc

          Founded in 1999 GetConnected Inc provides a suite of softwaretools that facilitate the sale of wireless broadband local phone longdistance cable and satellite television services

          The Telecommunications Deregulation Act of 1996 was the cata-lyst for a proliferation of telecommunications services which madethe process of selecting the best providers and plans a daunting taskfor consumersThe Internet offered a tremendous opportunity forconsumers to easily find and compare all options available to themand make the right choice through an informative and intuitive elec-tronic shopping processThe Internet was also the ideal medium tohelp telecommunications service providers cost effectively acquirecustomers wwwGetConnectedcom resulted from the confluenceof these three market forces

          Named by Newsweek as one of the 103 Best Web Sites and by PCWorld as Best Cell Phone Site GetConnectedcom the showcase ofthe GetConnected functionality is an easy-to-use Web site thatempowers users with the information necessary to help them selectthe services that best meet their individual needs In addition to beinga source of the most comprehensive and accurate information avail-able the GetConnected site shopping technology and transactionprocessing capability make the purchase process simple and straight-forward Consumers are shown all plans products and special offersavailable in their area GetConnectedcom also provides highly intu-itive and interactive wizards and bill calculators that allow the user tocustomize searches and make it easier to locate and buy the mostsuitable plansThe end result Consumers get the most for theirtelecommunication dollar

          GetConnected Inc offers consumers and small businesses access toits services directly through its Web site wwwGetConnectedcom andthrough a network of partner Web sites Consumers will also be able toaccess the GetConnected telecommunication shopping services in pri-vate labeled applications at retail where GetConnected will power theshopping experience and order processing for its retail partners

          165_cell_ aFMqk 111201 158 PM Page ix

          165_cell_ aFMqk 111201 158 PM Page x

          xi

          Contributors

          Jeff McLaughlin is the Senior Director of Wireless Partnerships forGetConnected Inc and is part of the senior management team Hehas been in the wireless industry since 1994 working for wireless car-riers wireless vendors and wireless agents Jeff is responsible forsecuring partnerships with all the wireless service providers forGetConnected and for leading the strategic wireless initiatives withcarriers manufacturers and other wireless industry players Prior toGetConnected Jeff was Director of Corporate Marketing for BostonCommunications Group Inc a leading provider of prepaid servicestechnology to wireless carriers and Business Products Manager forATampT Wireless one of the leading wireless carriers in the UnitedStates He received his MBA from Seattle University and his BSfrom Northeastern University Boston MA

          Beverly LeDonne is the Senior Director of Content Services andBusiness Operations for GetConnected Inc and is part of the seniormanagement team Beverly is responsible for implementing new part-nerships and leading innovative initiatives in data management andpresentation Prior to GetConnected Beverly managed 200 employeesand an over $30 million PampL as Division Manager atAPCOAStandard Parking the largest parking management serviceorganization in the United States She received her MBA fromLouisiana State University and her BA from Thomas More CollegeMerrimack NH

          Leslie Kiddie is the eCommerce Product Manager forGetConnected Inc Leslie is currently responsible for company-wideproduct management including specification and site and systemmetric analysisAs one of GetConnectedrsquos first employees she laid thegroundwork for identifying what wireless data should be collected andpresented to consumers She also created the initial process fordefining tools and Web functionality to help GetConnected customersshop for wireless plans and products Before joining the GetConnected

          165_cell_ aFMqk 111201 158 PM Page xi

          xii Contributors

          team Leslie worked as a research analyst for Harris Interactive inRochester NY Leslie earned her BS in Communications from JamesMadison University HarrisonburgVA

          James Parmakian is Manager of Content and Creative Initiativesfor GetConnected Inc and has been involved in the Internet industrysince 1998 James is responsible for creating and maintaining wirelessand other product and service plan images and information on theGetConnected network of sites He also develops creative for the sitemarketing outreach efforts and co-brand site development Prior toGetConnected James developed and executed strategies for leadingInternet companies including iVillagecomAboutcom and Officecomat Cone a leading public relations firm James received his BS fromBoston College Chestnut Hill MA

          Melissa Paulsen has been instrumental in developing new function-ality to create an intuitive shopping experience as Content Manager forGetConnected Inc Melissarsquos efforts help getconnectedcom usersquickly find the most appropriate wireless plans and other telecommu-nications services Melissa is currently responsible for establishing andmaintaining service plan promotion and static data (including variousresources tools and companyservice provider overviews) throughoutgetconnectedcom and for itrsquos partnersrsquoWeb sites She earned herdouble-major BA in Psychology and Social Rehabilitation with a con-centration in Education from Assumption CollegeWorcester MA

          wwwgetconnectedcom

          165_cell_ aFMqk 111201 158 PM Page xii

          Using PrepaidWireless

          Prepaid wireless is agreat way to get awireless phone with nocredit history no creditcard and for a shortperiod of use

          xiii

          Foreword xxiii

          Part IGeneral Information 1Chapter 1 How to Choose a Wireless Phone and Service 3

          Introduction 4In the Beginning

          An Introduction to Wireless 5The Basics 6The Digital Age 6

          Getting Started 7Assessing Your Coverage Needs 8

          Your Friends Are Your Best Resource 9Which Comes First the Phone or

          the Service 9What Features Do You Need in a

          Wireless Phone 10What about the Technical Side of

          the Phone 11Usage Considerations 11

          Your Day-to-Day Use 12The Bottom Line Understanding Cost 13

          How Much to Spend on the Phone 13How Much to Spend on the Rate Plan 14

          Bargain Shopping Understanding Promotions 14Bells and Whistles Looking at Accessories 15Making Sense of It AllThe Phone and

          Plan for Me 16Summary 17Quick Reference 18

          Contents

          165_cell_ bTOCqk 111201 159 PM Page xiii

          Exploring Internet-Ready Phones

          The Samsung N200Internet-Ready Phone

          xiv Contents

          Chapter 2 Analog DigitalmdashWhatrsquos the Difference 21

          Introduction 22Evolution of the Wireless Phone 22Exploring Analog Technology 24Examining Digital Technology 26The Pros and Cons of Digital 26

          Advantages of Digital Phones 27Disadvantages of Digital Phones 28

          Summary 29Quick References 29

          Chapter 3 CDMA to TDMAmdashDigital Terms and Basic Definitions 31

          Introduction 32Code Division Multiple Access 33

          Benefits of CDMA 34Global Systems for Mobile

          Communications 35Benefits of GSM 35

          Time Division Multiple Access 36Benefits of TDMA 37

          Enhanced Specialized Mobile Radio 37Benefits of ESMR 38

          Service Providers and Technologies 38Summary 40Quick References 40

          Chapter 4 Wireless Data and the Wireless InternetmdashDo I Need It 43

          Introduction 44What Is the Wireless Internet 44

          How Does It Work 44What Kind of Phone Do I Need 47What Services Can I Get from

          the Wireless Carriers 49What Services Can I Get from Third Parties 50

          wwwgetconnectedcom

          165_cell_ bTOCqk 111201 159 PM Page xiv

          UnderstandingWireless Phones

          Phones on the markettoday fall into threecategories

          bull Single Mode bull Dual Modebull Tri-Mode

          wwwgetconnectedcom

          Wireless Data and Fax 51Summary 53Quick References 53

          Part IIEquipment 55Chapter 5 The Components of a Wireless Phone 57

          Introduction 58The Basics 58

          Display Screen 59Antenna 59Menu Selection and Scroll Keys 60Other Keys 60Battery 61Jacks 61

          A Beginnerrsquos Guide to Phone Features 62Standard Features 62Features Requiring Service 65Advanced Features Requiring Service 66

          The Cutting Edge 67Summary 69Quick References 69

          Chapter 6 Guide to Wireless Phones 71

          Introduction 72Size and Weight 72

          Large Phones 72Medium-Sized Phones 74Small or Compact Phones 75

          Networks Available 76Single Mode 76Dual Mode 76Tri-Mode 76

          Case Design 77Traditional Style 77Flip Style 78

          Contents xv

          165_cell_ bTOCqk 111201 159 PM Page xv

          xvi Contents

          Color 78Cost 80Talk Time and Standby Time 80Popular Wireless Phones 81

          The Ericsson R289LX 82The Kyocera QCP-2035 83The Kyocera QCP-6035 84The Mitsubishi T250 85The Motorola i1000plus 86The Motorola i2000 87The Motorola i550plus 88The Motorola i700plus 89The Motorola V2397 90The Nokia 3360 91The Nokia 5165 92The Nokia 6160 93The Nokia 8260 94The Panasonic Allure 95The Panasonic Versio 96The Samsung N200 97The Samsung Uproar MP3 98The Sanyo SCP-5000 99The Sanyo SCP-6000 100The Sprint Touchpoint 1100 101The Sprint Touchpoint 2100 102Sprint Touchpoint 2200 103The Sprint Touchpoint 5200 104

          Summary 105Quick References 105

          Chapter 7 Accessories for Your Wireless Phone 107

          Introduction 108Hands-Free Kits 108Cases and Belt Clips 109Chargers 111Batteries 113Faceplates 113Summary 114Quick References 114

          wwwgetconnectedcom

          Exploring WirelessPhone Batteries

          There are threestandard wirelessphone batteries

          bull NiCad An oldertechnology withsome technicalproblems

          bull NiMH A newertechnology that doesnot suffer frommemory effects

          bull Li-Ion A long lastingand light batterythat does not sufferfrom memory effects

          165_cell_ bTOCqk 111201 159 PM Page xvi

          Contents xvii

          Part IIIService Plans and Rates 117Chapter 8 Understanding Service Plans 119

          Introduction 120Understanding Basic Plan Structures 121

          Local Plans 121Regional Plans 123National Plans without Roaming Charges 123National Plans with Roaming Charges 124

          Breaking Down Wireless Plans and Fees 124Additional Plan Features and Fees 127

          The Prepaid Option 128Summary 131Quick References 131

          Chapter 9 Service Providers and Service Areas 133

          Introduction 134What Services Are Available to You 134

          Wireless Service Providers 134Finding Service Providers in Your Area 135

          Service Areas 136Local Coverage 136Regional Coverage 139National Coverage 139

          Quality of Service 140Why Is Service Quality Inconsistent 141Who Has the Best Service 142

          Wireless Carrier Directory 144Verizon Wireless 145Cingular Wireless 146ATampT Wireless 147Sprint PCS 148Nextel 149Alltel 150VoiceStreamreg 151US Cellular 152Qwest 153

          wwwgetconnectedcom

          Comparing ServiceProviders

          Verizon Wireless

          bull 28000000subscribers

          bull 26 market sharebull Web site http

          verizonwirelesscom

          165_cell_ bTOCqk 111201 159 PM Page xvii

          Exploring DomesticRoaming Options

          As with any othercalling feature pricesand options fordomestic roaming varyby where you live andwhich service provideryou choose If you arethe type of person thattravels within theUnited States quiteoften you should lookfor a plan that offersthe following

          bull Coverage with noroaming costs in thecities and townsfrom which you willbe making your calls

          bull Low roaming costsper minute withroaming coverage inall the areas towhich you will travel

          bull A service that willwork when outsideyour home area at alltimes Some newwireless services offerunlimited local callingfor a flat fee permonth but do notoffer the ability toroam outside of yourlocal area

          xviii Contents

          Triton PCS 154Western Wireless 155Dobson Communication Corp 155Telecorp 155Century Telephone 155Centennial Cellular 155Rural Cellular Corporation 155Cricket 156Cincinnati Bell Wireless 156

          Summary 157Quick Reference 157

          Chapter 10 Traveling Your Domestic and International Roaming Options 159

          Introduction 160What Is Roaming 160Domestic Roaming Options 161

          ATampT WirelessATampT Digital One Rate Plans 162

          Sprint PCS Real Nationwide Long Distance 163

          Verizon Wireless National SingleRateSM 163

          International Roaming Options 164Nextel WorldwideSM 165ATampT WorldConnectreg Service 166VoiceStream 166WorldCell 166

          Guide to International Wireless Carriers 167Summary 169Quick References 169

          Chapter 11 Understanding Special Deals and Promotions 171

          Introduction 172Types of Promotions 172

          Service Credits 172Rebates 173

          wwwgetconnectedcom

          165_cell_ bTOCqk 111201 159 PM Page xviii

          Contents xix

          More MinutesldquoSign Now and Get 1000 More Minutesrdquo 173

          Free Advanced ServicesldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo 173

          Contract Length-Based IncentivesldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo 174

          Free AccessoriesldquoSign Up Now and Get a Free Headset Kitrdquo 174

          Helpful Hints 175Limited Time Offer 175Plan Restrictions 175Phone Restrictions 175Minutes 175Services Yoursquoll Never Use 176

          Summary 177Quick References 177

          Part IVLooking Ahead 179Chapter 12 Frequently Asked Questions 181

          Introduction 182Frequently Asked Questions about Phones 182

          What are the differences between analog and digital phones 182

          What is the difference between PCS and cellular 182

          What is Third Generation 183What is a dual-band phone 183What battery has the longest life

          NiMH or Li-Ion 183What is the difference between

          talk time and standby time 183Frequently Asked Questions about

          Service Rates and Plans 183Why is the quality of my wireless

          service sometimes inconsistent 184

          wwwgetconnectedcom

          Answers to YourFrequently AskedQuestions

          What Is the Differencebetween PCS andCellular

          bull Phones that operateon a PCS system(personalcommunicationsservice) use digitaltechnology and offeradvanced featureslike caller ID

          bull Cellular phones useeither digital oranalog technologyor both

          165_cell_ bTOCqk 111201 159 PM Page xix

          xx Contents

          Which wireless carrier has the best signal strength 184

          What is roaming 184If it is called a nationwide plan then

          why are there roaming charges 184What plans do not charge for

          roaming 185How do I know which mode my

          phone is in 185What do peak and off-peak hours

          indicate 185How do service providers count

          anytime minutes versus evening and weekend minutes 185

          Do I get charged when people call me 185Does it use up my minutes when I

          call other wireless phones 186When I call my voice mail am I

          using my minutes 186What is considered a long distance call 186

          Are toll free number calls free 186What is the farthest I can call from

          my wireless phone 186Can all cellular phones be used

          worldwide 187More Frequently Asked Questions 187

          Can I just keep the phone I have and change plans 187

          Can I change my service plan at any time 187

          Can I keep my phone number if I move or switch wireless carriers 187

          If I donrsquot like my phone numbercan I change it 188

          Do I have to sign a contract 188Why do I need a credit card to

          buy a phone 188Are rebates for phones instant or

          mail-in 188

          wwwgetconnectedcom

          165_cell_ bTOCqk 111201 159 PM Page xx

          Contents xxi

          Chapter 13 The Future of Wireless Communications 189

          Introduction 190As Use Increases Prices Fall 190What to Consider before Throwing

          Away Your Home Phone 191Wireless as the Only Communications

          Network 192Combining All Your Devices 1933GmdashThe Third Generation of Wireless 194Summary 195Quick References 195

          Appendix A Glossary of Wireless Terms 197

          Appendix B How to Use the GetConnectedcom Web Site 209

          Introduction 210Home Page 210Wireless Home Page 211

          Havenrsquot Decided Which Plan Is for You Start Here 212

          Picking a Plan 213Browsing by Plans 213

          Picking a Phone 215Browsing by Phones 215

          Choosing Accessories 216Your Shopping Cart 218Ordering at GetConnected Inc 218Checklist 219

          Index 221

          wwwgetconnectedcom

          Using Wireless

          The average monthlycost for wireless use isaround $40 but variesfrom less than $20 forlittle use to over $100for heavy use

          AboutGetConnectedcom

          wwwGetConnectedcom sells a variety oftelecommunicationservices from wirelessphones to high-speedInternet to longdistance service

          The GetConnectedcom Home Page

          165_cell_ bTOCqk 111201 159 PM Page xxi

          165_cell_ bTOCqk 111201 159 PM Page xxii

          Telecommunications consumers are paying between 50 and 500 toomuch every month for the services that keep them in touch in-tune andinformedWhy would anyone pay $030 per minute for long distance whenthey could pay just $005 The answer is because there has not been a goodway to determine the correct services based on the way you use yourphone or your high-speed Internet access or your wireless phone

          The Consumerrsquos Guide to Wireless Phones and Service Plans will help youdetermine what you need in a wireless phone and service planThe infor-mation in this Guide is compiled from the data that GetConnected Inccollects directly from the wireless service providers and the tools that wehave developed to help direct you to the perfect plan and phone On ourWeb site wwwGetConnectedcom you can easily compare the data side byside and use these tools to optimize your choices Both on our Web site andin this book we help lead you through the maze of offerings based on howyou will use your phone to make sure that you spend wisely to take advan-tage of todayrsquos great wireless services

          There is no reason that you should buy a $200 phone and pay $75 permonth if you only need to use your phone in the case of an emergencyAreyou a techno-savvy road warrior or a minimalist Do you need a wirelessphone that lets you read and send e-mail or do you just need it to call forroadside assistance Will you use your phone only as you drive around yourtown or will you need it to work in Paris All these questions will beanswered to make sure you buy the phone and service plan that are rightfor you

          Wireless is everywheremdashif you donrsquot own a wireless phone you haveprobably used one If you havenrsquot used a wireless phone you most certainlyhave seen people using themThe number of people in the United States whoown wireless phones is well over 100 million and growing steadilyAt around40 to 50 US market penetration we are actually behind most Europeancountries In Finland the home country of Nokia the leading wireless phonemanufacturer over 70 of people own wireless phonesTodayrsquos wirelessphones can give you access to the Internet e-mail your calendar from work

          xxiii

          Foreword

          165_cell_ cForewardqk 111201 200 PM Page xxiii

          xxiv Foreword

          and even the documents you keep on your computer every dayThe com-bination of voice and data services is quickly evolving wireless phones intopocket-sized all-in-one communications and productivity tools

          GetConnected is committed to helping you shop for compare andbuy the perfect telecommunications services mdashincluding all your wirelessneeds Our team of wireless experts who made this book possible con-tinually upload information from numerous carriers and monitor the Webto make sure that we have the latest information on wireless phones rateplans accessories and promotionsThe combination of wwwgetcon-nectedcom and this Guide will help you buy a wireless phone and ser-vice plan that will meet your needs but wonrsquot break your wallet

          Special thanks to Bev Leslie James Melissa and Jeff for all their hardwork compiling current information for this book and for alwaysfocusing on ways to help consumers select the perfect wireless phone andservice planAfter all that is GetConnectedrsquos missionmdashto help you findand buy the telecommunications services that fit your needs

          So whatever your needs are for wireless service this Guide willhelp point you to the correct purchases In order to see the most up-to-date offers from all major wireless service providers in the UnitedStates be sure to check wwwgetconnectedcomWhile you are therehave a look at the other great telecommunications offers for high-speedInternet access (DSL and cable modems) long distance local phonesatellite TV and handheld PDAsmdashwe can definitely help you get themost for your telecommunications dollar

          Enjoy this Guide to Wireless and do not hesitate to referenceGetConnectedcom for the latest rate plan product pricing and promo-tion information as you get closer to your purchase

          Sasha Novakovich Tracy Lawrence President amp Co-Founder CEO amp Co-FounderGetConnected Inc GetConnected Inc

          wwwgetconnectedcom

          165_cell_ cForewardqk 111201 200 PM Page xxiv

          General Information

          Part I

          165_cell_C01qk 111201 148 PM Page 1

          165_cell_C01qk 111201 148 PM Page 2

          Quick References in this chapter

          In the Beginning An Introduction to Wireless

          Getting Started

          Assessing Your Coverage Needs

          What Comes First the Phone or theService

          Usage Considerations

          The Bottom Line Understanding Cost

          Bargain Shopping Looking at Promotions

          Bells and Whistles Looking at Accessories

          Making Sense of it All The Phone and Planfor Me

          Summary

          Quick References

          3

          How to Choose aWireless Phoneand Service

          Chapter 1

          165_cell_C01qk 111201 148 PM Page 3

          4 Chapter 1 bull How to Choose a Wireless Phone and Service

          IntroductionThe only answer to the question ldquoWhich wireless phone should I buyrdquois unfortunatelyldquoIt dependsrdquoThere are so many choices out there todaythat the only way to select the perfect phone for you is to look at manydifferent factorsmdashput yourself in the middle of the process and figure outhow you will use the phone where and when you will make most ofyour calls and how much you want to spend

          The first thing to realize is that the phone is only as good as thenetwork on which it works In the ldquoold daysrdquo of wireless a single phonewould work on either of the two cellular networks So when youplunked down your $1000 for that huge phone and another $80 permonth with wireless carrier A if you did not find their service to yourliking you could walk across the street to their only competitor andswitch to the competitorrsquos network using the same phoneThat doesnrsquotwork any more

          In the early 1990s competitors for the two original cellular compa-nies started to spring upmdashthey were called PCS or PersonalCommunication Services carriersThe only difference between cellularand PCS is that cellular started out transmitting your call using analogtechnology and PCS started out using all digital transmissions Cellularcompanies have all gone over to digital technologies (see Chapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo for more information onanalog versus digital technologies) so there really is no differencebetween the original cellular carriers and the newer totally digital PCScarriers any more One of the things that digital technology allows thecarriers to do is to sell phones that will work only on their networkmdashsothe days of walking across the street to sign up on someone elsersquos net-work with the same phone are pretty much gone

          Thinking about making the switch to wireless full time andditching your home phone completely Well you are not alone but youare among a small group of techno-savvy users who are foregoing thewires for the freedom of wirelessAnd why not If you buy a wirelessplan with 3000 minutes of use included you have to use them sometime right Just beware the pitfalls discussed in Chapter 13ldquoTheFuture of Wirelessrdquo So what factors do you need to consider whenbuying that perfect wireless phone There are basically six steps that wewill detail in this chapter

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 4

          wwwgetconnectedcom

          1 Look for service providers with Coverage in your areamdashWhere will you use your phone and which wireless carrier hasthe best service there

          2 Choose the wireless Phone you want andor needmdashDo youneed all the latest options or do you just need to make calls inan emergency

          3 Make sure you know how you will Use your wirelessphonemdashHow many minutes will you use each month and atwhat time of the day will you use the most minutes Will youcall locally or long distance

          4 Be aware of how much buying and using wireless will CostmdashHow much are you willing to spend on the monthly serviceand on the phone

          5 Look for special PromotionsmdashAre there any great deals outthere that will get you the best deal for the right phone andplan

          6 Donrsquot forget your AccessoriesmdashWill you need to use aheadset for your car do you need a belt clip or extra batteries

          COMPARING SERVICE PLANS AND PHONES

          For the latest information on wireless service plans and phonesand to compare them side by side log on towwwGetConnectedcom

          In the Beginning An Introduction to WirelessThink of the walkie-talkie as the electronic equivalent of taking yourfirst step For many of us it was our first introduction into the world ofwireless technology Bewildering and exciting but more importantlyproof that even at an early age humankind possessed some sort ofinherent need to find new ways to communicateThe walkie-talkie waswildly successful

          How to Choose a Wireless Phone and Service bull Chapter 1 5

          165_cell_C01qk 111201 148 PM Page 5

          6 Chapter 1 bull How to Choose a Wireless Phone and Service

          Fast-forward a few years and wersquove grown into a more dependableadult version of the walkie-talkie called the cordless phonemdasha trueintroduction to what has permeated our lifestyles at home work andplay But limitations of physical distance prevented us from taking thecordless on the road until miraculously the cellular or wireless phoneappeared and now itrsquos a vicious game of catch-up to understand whatwireless means to the average Joe

          The BasicsTodayrsquos cellular service operates on much the same principle as our ear-lier walkie-talkie devicesYour voice is still transmitted through the airfrom point A to point B but thatrsquos where most of the similarities end

          With cellular technology messages sound clearer travel farther andare received by the second party (with a little luck) as if we were nextdoorAnd itrsquos all done through a network built by breaking a geographicregion into small areas called cells which include the cellular antennasCalls are transmitted from the antenna to the wired telephone systemuntil it reaches the target audience on the other endThe term cellular isoften used to refer to ldquotraditional cellularrdquo or analog technology (AMPSor Advanced Mobile Phone Service) which utilized a network built at800 MHz by two service providers or carriers in each marketThissimply means that 800 MHz is the wavelength or frequency at whichyour voice travels from your phone to the antenna It also assures you thatwhether calling from the beach or from a traffic jam potentially life-altering commands like ldquohalf pepperonirdquo will be heard at the other end

          The Digital AgeJust when you think that yoursquove got a pretty good handle on what analogis all about digital technology joins the partyThis essentially means asecond wireless technology new terminology products and services yetanother learning curve as well as up to five or six new competitors ineach market But the principle between analog and digital remains basi-cally the sameThe two most significant differences are that calls nowtravel at a frequency of either 800 MHz or 1900MHz and unlike analogthe digital network breaks down the senderrsquos voice into binary codetransmits it as data and reassembles it on the other endThese digital net-works usually are referred to as Personal Communications Service (PCS)

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 6

          How to Choose a Wireless Phone and Service bull Chapter 1 7

          networks although the traditional cellular carriers also offer digital ser-vice and sometimes call their digital service PCS alsoThe relevance ofthese changes to the every-day consumer is that this break-through affectseverything from call quality to network access and features like caller IDInternet access and extended battery life

          Getting StartedGetting fitted for a wireless service provider plan and a compatiblephone is as easy as doing some painless homework before you buyWersquove made the following descriptions as clear as possible for you tounderstand before you make an educated buying decision get hookedup charge your battery and get ready for the air wavesTo make sureyou have all the latest up-to-date phone and plan information youshould use online resources like wwwGetConnectedcom the leadingcommunication resource with exhaustive lists of plans and services thatempower you the user to make the right decision for your lifestyle

          CHOOSE A SERVICE PLAN THAT BEST MEETS YOUR

          DAY-TO-DAY NEEDS

          How many calls will I make each day Where will I callmdashlocal orlong distance Will I travel out of my local area with my phone DoI need my phone to act as a pager also Make sure your serviceplan and your phone meet your day-to-day needs

          Usage When will you use your phone This can be a realmoney-saving decision Most wireless networks operate at ornear capacity during peak business hours and carriers typi-cally charge users for every second they tie up a circuit If youuse your cellular phone heavily at night and on weekendsmany carriers cater to that need by offering off-peak specialsof 300 500 or even 1000 minutes of evening and weekendcalling for a nominal fee with the purchase of a standard ser-vice planThese packages can be real money savers if used asintended but beware different providers define peak off-peak and weekend hours differently

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 7

          8 Chapter 1 bull How to Choose a Wireless Phone and Service

          TravelingRoaming Do you travel a lot If you traveloutside of your localhome area or service provider net-work you can incur roaming charges which means a sur-charge will be applied for calls made and received while outof your home area and your local rate plan costs no longerapplyThe good news is that most carriers have plans thatcover beyond your local calling area From regional plans(ie NortheastWest Coast etc) to national plans themonthly fees generally are based on the size of the coveragearea and though more expensive each month than localplans these plans can be worth it if you expect to incurexpensive roaming fees

          Traveling Abroad US digital phones are mostly incom-patible with worldwide networks except for parts ofMexico and Canada where some of the same technologystandards are used If your phone has analog capability (ieit is an analog-only or dualtri-mode phone) it could workin some Caribbean countries although it may not receivecalls Europe and parts of Asia use mainly a standardizeddigital network called GSM Phones built with GSM tech-nology can access the network regardless of the callerrsquoscountry of origin although each wireless carrier has theirown charges for roaming into other countries and thephone has to be programmed to work at the frequency ofthat country

          Assessing Your Coverage NeedsYou may have seen the coolest phone being used by your best friendyesterday but unless you have wireless coverage where you are going touse your phone it may end up being an expensive paperweightThereare many ways to find out which wireless carriers offer service in yourareamdashTV and newspaper ads junk mail and inserts and online sitesthat show you the coverage maps for each company (see Chapter 9ldquoService Providers and Service Areasrdquo for detailed maps)The problemwith all these indicators of the companies that say they offer service atyour house is that you donrsquot truly know how their service works whereyou want it to work just by looking at a map

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 8

          How to Choose a Wireless Phone and Service bull Chapter 1 9

          wwwgetconnectedcom

          Your Friends Are Your Best ResourceThe best way to tell who has the best coverage where you need it(home school work downtown etc) is to talk to your friends Even ifyou call each wireless carrier in your area (up to seven or eight compa-nies) they will of course tell you that they have the best coverageexactly where you need itmdasheven though they may have minimal cov-erage thereThere is nothing more frustrating than buying a phonewith a zillion included minutes for $25 per month when you cannotuse it anywhere you want to use it

          The questions to ask your friends about their wireless phonesshould be about their experiences with their phones specifically whereyou want to use yoursAsk if the calls were clear or if they were hard tohear (a sign of poor coverage)Ask if they had trouble making the calland received many busy signals (a sign of low capacitymdashnot manypeople can make calls at the same time) Here are some starting places

          1 Can you use your phone in your house

          2 Can you use your phone in your office

          3 Can you use your phone in school

          4 Does your call ever get disconnected or ldquodroprdquo when you aretravelingmdashif so where

          5 Can you use your phone reliably any time of the day or doyou get busy signals at certain times like heavy commutertimes (7 AM to 9 AM or 430 PM to 7 PM)

          6 Does your phone work where you travelmdashfor example if youtake trips to the mountains the beach the mall and so on

          Which Comes First the Phone or the ServiceShould you look for a phone first or a rate plan and wireless carrierThe problem with buying a phone first is that you donrsquot know if it willwork on the network that gives you the best coverage Having said thatit is common for people to see a phone being used by a friend or co-worker or on TV or in a magazine and to be completely fixated onbuying that phoneThatrsquos not a problemmdashjust realize that it may limit

          165_cell_C01qk 111201 148 PM Page 9

          10 Chapter 1 bull How to Choose a Wireless Phone and Service

          the places you can get the best use out of your phone If yoursquove got tohave that really cool red phone that you saw Billy using then that ishow you need to start shopping

          Buying the wireless phone that is perfect for you is a big piece ofgetting into wirelessYou can spend lots of money on a wireless phonewith all the latest features or you can get a phone that is practicallyfree with limited bells and whistlesThe options seem to be limitlessmdashlarge phones small phones phones with speaker phones built inphones that can surf the WebThe choice is yours Look at

          Size Weight Color Networks available

          Features

          If you do not have any specific phone in mind you should do alittle research to make sure you are buying a phone that will suit yourneeds Chapter 6ldquoGuide to Wireless Phonesrdquo describes some of thephones available in the United States right now but as with any elec-tronic device there are new models coming out all the time so be sureto check wwwGetConnectedcom for the latest phones available

          What Features Do You Need in a Wireless PhoneWhen choosing a phone or a service provider the same is truemdashaskyour friends People who have wireless phones are great resources whenyou are looking for a phoneAsk them how the phone works whetherit is too heavy if you can see the numbers on the screen easily and soon Be sure to think about all the things you can do with a wirelessphone and whether those things are important to you (see Chapter 6ldquoGuide to Wireless Phonesrdquo) Here is a short list of the features that youmay want to use with your new phone

          Wireless Internet Access The ability to look at certain Websites

          Short Message Service (SMS) and E-Mail The ability tosend and receive short messages and text e-mails

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 10

          How to Choose a Wireless Phone and Service bull Chapter 1 11

          Speaker Phone Some phones allow you to use them as aspeaker phone

          Two-way Radio Service Nextel offers a ldquopush to talkrdquo ser-vice that lets your phone work like a walkie-talkie for quickcheap conversations between two or more people

          Downloading Different Ring Tones You can customize theway your phone rings from a popular song to a classical hit

          What about the Technical Side of the PhoneWhen you are looking at a phone you also want to make sure its tech-nical specifications meet your needsThese are things like the expectedbattery life the ability to add a headset the size of the screen and moreYou can see all the details of each phone at wwwGetConnectedcombut here is a short list of what you should consider

          Size considerations including the height and the weight of thephone

          Expected battery life for talk time and standby time Lines of text and characters per line on the screen (how big

          the screen is and how big the numbers are on the screen) Internet capabilities Messaging capabilities

          Usage ConsiderationsThe most important thing to understand but the toughest to figure outis how you will use your phone If you do a little simple planning nowyou will save some money in the selection of your monthly service planWill you use it only when you get a flat tire and need to call for helpOr will you use it from dawn to dusk as your only phone Will you calllong distance or just locally How about international calls

          Rate plans offer the most confusing set of choices yetmdashpeak timeoff-peak time long distance included roaming costs wireless data andso onTo make sure that you buy the service that you need you needto look at how you will use your phone and make sure that you buyonly what you needThe majority of wireless users do not even comeclose to using the minutes that the service providers give them in their

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 11

          12 Chapter 1 bull How to Choose a Wireless Phone and Service

          rate plan How can you possibly use 3000 minutes on your wirelessphone It is nice to have all these minutes just in case but if you canpay $10 less per month you can save $120 per year

          Your Day-to-Day UseWhen you really think about it you can pretty much tell when whereand how you will be using your phone Set up a schedule based onyour use that will follow the basic parameters of the wireless rate plans

          How many peak minutes of calling do you need (typicallybetween 700 AM and 700 PM)

          What are your needs for off-peak minutes of calling (701 PM

          to 659 AM and sometimes all day Saturday and Sunday) What percent of your calls will be local calls What percent of your calls will be long distance

          How often do you think you will use your phone when youare outside of your local calling area (roaming)

          An example of such a schedule can be seen in Table 11

          Table 11 Sample Schedule Illustrating Potential Phone Use

          Peak Hours Off-Peak Hours

          Weekdays 4 calls 2 calls

          Weekends mdash 8 calls

          Times Days per Week x 5 days (2 x 5 days) + (8 x 2 days)

          Total Calls per Week 20 calls 26 calls

          Times 4 Weeks per Month = 80 calls 104 calls

          Times 2 Minutes (avg call length) = x 2 x 2

          Total Monthly Minutes 160 minutes 208 minutes

          Local Calls (70 of all calls) 112 minutes 146 minutes

          Long Distance Calls (30 of all calls) 48 minutes 62 minutes

          Percent Roaming Use (10 of all calls) 16 minutes 21 minutes

          wwwgetconnectedcom

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          How to Choose a Wireless Phone and Service bull Chapter 1 13

          wwwgetconnectedcom

          You can put the information from Table 11 into the Wireless Wizardat wwwGetConnectedcom to see all the latest service plans that matchyour intended useYou can also use this information to make sure that anyrate plan you are considering has all the minutes you need to use whenyou need to use them how you intend to use them and where you intendto use them For this example make sure that there are at least 160 min-utes of peak minutes 208 off-peak minutes and that the costs for long dis-tance and roaming are not too high if they are not included Some planswill include long distance and roaming minutes so you donrsquot have to payanything extra but the majority of plans charge extra for each

          FOR MORE INFORMATION

          For more details on service plans see Chapter 8 ldquoUnderstandingService Plansrdquo or visit wwwGetConnectedcom

          The Bottom Line Understanding CostWhen you are considering cost while picking the perfect phone andplan realize that there are many different costs involved phone costmonthly service plan cost activation fee cancellation fee long distanceroaming overage costs (using more minutes than are provided in yourrate plan) See Chapter 8ldquoUnderstanding Service Plansrdquo for full detailsFirst you need to have a feeling for the basics that constitute the majorcosts the phone and the rate plan

          How Much to Spend on the PhoneWhen looking at the phones available you will see phones that are free oreffectively free with rebates and credits (see Chapter 11ldquoUnderstandingSpecial Deals and Promotionsrdquo) and you will see phones that are veryexpensive which can act as two-way pagers personal digital assistants andmay even wash your car if programmed correctly Free phones almostalways have a required contract or length of service agreement of one ortwo years If you are looking to get into wireless on the cheap then a freephone may work for you even with the contract If you want your phoneto send e-mail cruise the Web and play Beethoven when it rings you will

          165_cell_C01qk 111201 148 PM Page 13

          14 Chapter 1 bull How to Choose a Wireless Phone and Service

          have to pay from $100 on up for the phone For the details on the wirelessphones see Chapter 6ldquoGuide to Wireless Phonesrdquo

          How Much to Spend on the Rate PlanEvery month you will be charged for your wireless use If you staywithin your allowed minutes then you will pay the expected amountthat you sign up for (plus some taxes and fees that are charged by all car-riers usually a few dollars) but if you use more minutes than allowed inyour plan you will be billed for the extra minutes at premium pricesand get a bill potentially much higher than you expectThat is why it isimportant to think about your use prior to signing up for your service

          You can spend as little as $20 or so and as much as $200 or moreper month based on the amount of use you will have Check outwwwGetConnectedcom for the latest in phones and service plans

          WHAT ABOUT PREPAIDPrepaid wireless is a great way to get a wireless phone with nocredit history no credit card and for a short periods of use Prepaidis perfect for

          Students and children Gifts (no long-term contract needed) Short-term use for example when you need a phone for

          three months Very little monthly use (be careful to make sure the

          minutes donrsquot expire)

          For more information on prepaid wireless see Chapter 8ldquoUnderstanding Service Plansrdquo

          Bargain Shopping Understanding PromotionsEvery wireless service provider offers promotions throughout the yearto entice you to sign up for serviceThey may offer a free phone a spe-cial weekends-free package or free accessoriesWhen you are lookingto sign up for service and have an idea of which service you think you

          wwwgetconnectedcom

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          How to Choose a Wireless Phone and Service bull Chapter 1 15

          want which phones work on that service how you will use the phoneand how much you are willing to pay you need to look at the availablepromotions Sometimes these promotions can save you hundreds of dol-lars over the life of your wireless use But beware of promotions that arenot exactly what you are looking for such as those that may tie youinto a long term contract offer features that you wonrsquot use or add min-utes that you could never use even if you are on the phone everywaking moment

          For a complete breakdown on promotions see the details inChapter 11ldquoUnderstanding Special Deals and Promotionsrdquo and get thelatest available promotions from wwwGetConnectedcom

          Bells and Whistles Looking at AccessoriesThe last things to consider when buying your new phone are the acces-sories that you may need to make it perfect for youAsk yourself thesequestions to determine if you need these accessories

          Will I use the phone while driving If Yes get a car kitor a headset (many phones already come with some sort ofhands-free head set so be sure not to buy an extra if it isincluded)

          Will I use the phone a lot while driving If Yes then geta car charger or a car kit

          Do I need to use my phone for long times while awayfrom my charger If Yes then buy an extra battery andmake sure it is a long-life battery

          Will I need to charge my phone in more than oneplace If Yes then buy an extra charger for your office orhome

          Will I need to carry my phone with me all the timeIf Yes then buy a leather case for protection with a clip or abelt clip that hooks onto the battery

          Do I want to personalize my phone with differentcolors If Yes then buy a phone that has faceplates and afaceplate to your likingmdashthere are many colors available forsome of todayrsquos popular phones

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 15

          16 Chapter 1 bull How to Choose a Wireless Phone and Service

          For more information on the myriad of accessories available forwireless phones refer to Chapter 7ldquoAccessories for Your WirelessPhonesrdquo

          Making Sense of It All The Phone and Plan for MeSomdashconfused Buying wireless is not a simple process designed tomake sure you get the phone and service plan that you needAll wire-less carriers try to differentiate themselves from their competitors andby doing so they do not make it simple to compare their plans to othersimilar plansThe information in this guide will help you make an edu-cated purchase for the rate plan that fits your needs and the phone thatwill do all that you need it to doWhy pay for a $60 plan when youonly need a $40 plan Why buy a $200 phone when all you need is a$40 phone These are the questions that we help you figure out

          Many of the points in this book are based on offers and rate plansthat are available at the time of this writingWireless carriers changetheir offers frequently so the best thing to do after realizing how youwill use your plan and phone is to log onto the Internet and visitwwwGetConnectedcom to make sure you see the most up-to-dateinformation

          wwwgetconnectedcom

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          How to Choose a Wireless Phone and Service bull Chapter 1 17

          wwwgetconnectedcom

          SummaryAs you can see there are many things to consider when buying the perfectwireless phone and service for you It is not hard it just takes a littlehomework and researchThe important thing to remember is thatalthough there are many confusing options by realizing how you will useyour phone and what your main needs are and by using online tools likewwwGetConnectedcom you can buy the perfect plan and phone

          Table 12 shows you the basic categories of phone users as well asthe basic parameters for the phones and the plans that you should keepin mind while you are reading this book and selecting the wirelessproducts that are right for you

          Table 12 Guidelines for Equipment and Services for VariousTypes of Users

          If You Are Then You Should Get a And a

          A techno-savvy National rate plan Digital phone with road warrior with roaming wireless Internet

          included two-way messaging and speed dialing

          Always on the Local rate plan Digital phone with go shuttling lots of minutes caller ID lots of battery the kids or with of use life and car chargera working parent

          A student with Prepaid rate plan Wireless phone that no credit history with some extra works in the areas or buying for a prepaid cards neededmdashschool home student mall etc

          A security-minded Very low-priced Phone that will work motorist who will rate plan with anywhere and a car chargeruse the phone minimal minutesonly in an emergency situation

          165_cell_C01qk 111201 148 PM Page 17

          Quick ReferenceIn the BeginningAn Introduction to Wireless

          The walkie-talkie started the wireless revolution

          Wireless phones began with analog cellular service

          Digital technology has taken wireless to new heights

          Getting Started

          Do a little homework to understand how you will use yourwireless phone

          Assessing Your Coverage Needs

          Where will you use your phone and which wireless carrierhas the best service there

          Make sure you know all the service providers in your area

          Ask your friends who they use and what they think

          The important places to have coverage are where you livework go to school and travel

          What Comes First the Phone or the Service

          Do you need all the latest options or do you just need tomake calls in an emergency

          If you must have the coolest phone go ahead

          Figure out if you need all the features or if you just need abasic phone

          Make sure the technical aspects of the phone match yourneedsmdashbattery life screen size etc

          Usage Considerations

          How many minutes will you use each month and at whattime of the day will you use the most minutes Will you calllocally or long distance

          18 Chapter 1 bull How to Choose a Wireless Phone and Service

          wwwgetconnectedcom

          165_cell_C01qk 111201 148 PM Page 18

          Figuring out when where and how you will use your phoneis the most important piece

          Take a few minutes to look at the number of calls you willmake when you will make them and to and from where

          Plug your expected use in online tools and Wizards to see themost current plans that fit your needs

          The Bottom Line Understanding Cost

          How much are you willing to spend on the monthly serviceand on the phone

          Be aware of all the costs including activation fees taxes andoverage costs

          Make sure the phone you must have is not too expensive

          Keep your monthly service fee under control by choosing theplan correctly

          Bargain Shopping Looking at Promotions

          Are there any great deals out there that will get you the bestdeal for the right phone and plan

          Take a look at the latest promotions to make sure you arenrsquotmissing out

          Donrsquot fall for a promotion you donrsquot need

          Make sure the promotion doesnrsquot tie you into a long-termcontract if you donrsquot want one

          Bells and Whistles Looking at Accessories

          Will you need to use a headset for your car do you need abelt clip or extra batteries

          If the phone is perfect make sure it has the accessories youneed

          Donrsquot buy accessories that are already included in the packagewith the phone

          Check the promotions to see if some accessories are free

          How to Choose a Wireless Phone and Service bull Chapter 1 19

          wwwgetconnectedcom

          165_cell_C01qk 111201 149 PM Page 19

          Making Sense of It AllThe Phone and Plan for Me

          There are many options out there but you can make sense ofit all

          Buying the perfect phone and rate plan for you just takes alittle time

          20 Chapter 1 bull How to Choose a Wireless Phone and Service

          wwwgetconnectedcom

          165_cell_C01qk 111201 149 PM Page 20

          Analog DigitalmdashWhatrsquos theDifference

          Quick References in this chapter

          Evolution of the Wireless Phone

          Exploring Analog Technology

          Examining Digital Technology

          The Pros and Cons of Digital

          Summary

          Quick References

          21

          Chapter 2

          165_cell_C02qk 111201 150 PM Page 21

          22 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

          wwwgetconnectedcom

          DID YOU KNOWA wireless phone is a radio It operates with a transmitter and areceiver to make sure you can hear the message coming in and theother person can hear you

          IntroductionRemember the days before cellular phones when the only methods ofcommunicating while on the road were by using walkie-talkies or CBradios That equipment was so restrictive that you could call only oneor two select people within a very short distance (under 50 miles)Well believe it or not that wasnrsquot all that long ago Mobile communi-cation has increased dramatically in popularity and availability in thelast 20 yearsThis can certainly be credited to the ever-improvingever-expanding wireless technology

          There are many types of wireless technologies available throughoutthe nationWhat are they Whatrsquos the best technology for your needsDo you need more than one And what do all those terms meananyway In this chapter we will answer these questions for you

          Generally speaking wireless technology can be broken down intotwo categories analog and digitalAnalog has been around the longestand as a result has a more expansive coverage area than digital Digital isa fairly new technology and therefore it may not be available in all ruralareas However digital wireless is growing rapidly and its coverage areais expanding everyday If digital technology is not available in your areatoday you could possibly wake up tomorrow and learn that it is

          Of course digital wireless is not the end-all and be-all of wirelesstechnology It does have its restrictionsWe will examine the pros andcons of both analog and digital technologymdashand let you decide whichis best for you

          Evolution of the Wireless PhoneWireless phones work using technology similar to CB radios AMFMradios and walkie-talkies However they are a bit more complex and

          165_cell_C02qk 111201 150 PM Page 22

          Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 23

          as a result they are better suited to fit todayrsquos needs for communica-tions on the gomdashstaying in touch no matter where you are A simpleway to explain it is to compare a wireless phone to a CB radio or awalkie-talkie

          Both CB radios and walkie-talkies are simplex devicesThis meansthat two people that communicate on a CB radio talk on the same fre-quency but only one person can talk at a timeA wireless phone is aduplex deviceA duplex device uses two frequencies One frequency isused for talking and a second separate frequency is used for listeningAmong many other uses a wireless phone (or duplex device) allowsboth people on a call to talk at once Not only does the wireless phoneeliminate the need to use terms such as ldquoRogerrdquo and ldquoover and outrdquobut also more importantly makes the flow of the conversationsmoother From a userrsquos standpoint talking on a wireless phone feelsmuch like talking on your home phoneThe only difference is that youcan be a hundred miles from any city house or telephone pole

          Wireless technology is based on the car-mounted police radios ofthe 1920s Mobile telephone service became available to private cus-tomers in the 1940s In 1947 Southwestern Bell and ATampT launchedthe first commercial mobile phone service in St Louis Missouri butthe Federal Communications Commission (FCC) limited the amountof frequencies available which made only 23 simultaneous phone con-versations available within a service area (the mobile phones offeredonly six channels with a 60 KHz spacing between them)Unfortunately that spacing schema led to very poor sound quality dueto cross-channel interference much like the cross talk on wirelinephonesThe original public wireless systems generally used single high-powered transmitters to cover the entire coverage area In order to uti-lize the precious frequencies allotted to themATampT developed an ideato replace the single high-powered transmitters with smaller strategi-cally placed transmitters throughout the metropolitan area calls wouldswitch between transmitters as they needed a stronger signalAlthoughthis method of handling calls certainly eased some of the problems itdid not eliminate the problem altogether In fact the problem of toofew voice channels plagued the wireless phone industry for several years

          The main problem was that demand always seemed to exceed supplySince the FCC refused to allocate more frequencies for mobile wirelessuse waiting lists became ATampTrsquos temporary solution as the companystrove for the technological advances necessary to accommodate

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          24 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

          everyone For example in 1976 there were less than 600 mobile phonecustomers in New York City but there were over 3500 people on thewaiting listsAcross the United States at that time there were nearly45000 subscribers but there were still another 20000 people on waitinglists as much as 10 years long Compare this situation to todayrsquos whereservice providers give away free phones and thousands of minutes to gaincustomersWireless technology has come a long wayThe term ldquocellularrdquodescribes how each geographic region of coverage is broken up into cellsWithin each of these cells is a tower or antenna a radio transmitter andcontrol equipment Early wireless transmission operated at 800 MHz onanalog signals which are sent on a continuous waveAnalog signals arecovered in more detail later on this chapterWhen a customer presses theSEND button on their wireless phone the first signal sent allows the net-work to identify the caller as a recognized customer then it verifies thathe or she is a customer of the service with an active account and finds afree channel to place the call to the other party

          Personal Communication Services (PCS) operating at 1900 MHzfollowed years later PCS refers to the digital wireless services that agiven wireless carrier can bundle together for the user Services like mes-saging paging and voice mail are all part of the PCS environment Mostof the wireless carriers in the United States offer PCS services even thecarriers that operate at 800 MHz or the original analog frequency Somewireless providers began looking into digital technology as a way toincrease the number of customers that could use their networks simulta-neously thus increasing the number of customers they could add to theirnetwork (basically digital signals are encoded voice delivered by bit-streams which is described more fully later in this chapter) Some wire-less providers are using digital signals to send not only voice but alsodata Digital signals are based on three technologies Code DivisionMultiple Access (CDMA)Time Division Multiple Access (TDMA) andGlobal System for Mobile Communication (GSM)A more detaileddescription of these technologies can be found in Chapter 3ldquoCDMA toTDMAmdashDigital Terms and Basic Definitionsrdquo

          Exploring Analog TechnologyIn the early 1980s the Federal Communications Commission (FCC)approved the first analog wireless telephone standard known as AdvancedMobile Phone Service (AMPS)The term ldquowirelessrdquo often is used to

          wwwgetconnectedcom

          165_cell_C02qk 111201 150 PM Page 24

          Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 25

          refer to ldquotraditional wirelessrdquo analog or AMPSAnalog utilizes a networkbuilt at 800 MHzThis simply means that 800 MHz is the wavelength orfrequency at which your voice travels in a continuous wave between thewireless phone and the closest antenna at those frequenciesTo put thisinto perspective an FM radio functions at between 88 and 108 MHz

          An easy way to think about analog voice signals is to realize thatwhen you talk to another person in the same room your voice arrivesin his or her ears using analog voice wavesThe sounds you make travelthrough the air as a continuous analog sound waveThe biggest differ-ence between talking to your friends in person and over an analogwireless phone is the frequency at which your voice is transmitted

          So in a sense analog was the pioneer for todayrsquos wireless tech-nologyAs with any new productivity enhancing technology it quicklybecame popular among business professionals traveling salespeople andpeople who needed to be in touch wherever they were Since thenew-found mobility of communications was primarily a business toolthe prices were well out of reach for the every day consumerFortunately for American consumers in 1996 the FCC put theTelecommunications Act into effect which would increase competitionfor all telecommunications services including adding up to six or sevennew wireless carriers in all major marketsTo learn more about wirelesscarriers and their coverage refer to Chapter 9ldquoService Providers andService Areasrdquo

          AMPS

          Advanced Mobile Phone service or AMPS was the original cellulartechnology used in the United States It offered basic voice serviceand would connect a wireless phone user to the closest cellulartower by sending the conversation over the airwaves in a contin-uous flow or analog sound wave This was a great starting pointbut it had many limitations A version of AMPS known asNarrowband Advanced Mobile Phone Service (NAMPS) incorporatessome digital technology to allow the system to carry about threetimes as many calls as the original version Even though it uses dig-ital technology it is still considered analog AMPS and NAMPSoperate in the only 800-MHz band and do not offer many of thefeatures common in digital wireless service such as e-mail andWeb browsing For more information on AMPS refer to Chapter 3ldquoCDMA to TDMAmdashDigital Terms and Basic Definitionsrdquo

          wwwgetconnectedcom

          165_cell_C02qk 111201 151 PM Page 25

          26 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

          Examining Digital TechnologyJust when you think that yoursquove got a pretty good handle on whatanalog is all about digital technology joins the partyThis essentiallymeans a second wireless network new terminology new products andservices and yet another learning curve But the principle betweenanalog and digital remains basically the sameThe most significant dif-ference is that unlike analog the digital network does not send outyour voice on a continuous wave through the air but breaks downyour voice into binary code (0rsquos and 1rsquos) transmits it as data andreassembles it on the other endThese digital networks are usuallyreferred to as Personal Communications Service or (PCS) networks(Refer to Chapter 3 ldquoCDMA to TDMAmdashDigital Terms and BasicDefinitionsrdquo for more information on the various types of digitaltechnologies) The relevance of these changes to the every-day con-sumer is that this breakthrough affects everything from call quality tothe number of people who can access the network in any geograph-ical area and to features like caller ID Internet access or extendedbattery life

          Digital wireless phones use the same radio technology as analogphones but they use it in a different way Analog systems use thesignal between the phone and the wireless network mostly on a one-to-one basis (one channel for one call) Digital networks allow mul-tiple calls per channel or frequency which allows the wireless carrierto offer service to more people in their coverage area Some of thedigital technologies have increased the number of people who cantalk at the same time by six to ten times that allowed by analog sys-tems So in a nutshell digital technology is more efficient thananalog

          The Pros and Cons of DigitalAs with any comparison there are pros and cons to each itemWhenchoosing between digital or analog the most important thing toremember is that analog is an established technology it has beenaround long enough and is available in most areas even very rurallocations However established is not always goodmdashthere is alwaysroom for improvement Digital wireless uses newer technology

          wwwgetconnectedcom

          165_cell_C02qk 111201 151 PM Page 26

          Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 27

          although it may not be available everywhere it offers many featuresthat are unavailable to analog customers Because of the advancedtechnology that digital wireless uses it is the primary service beingoffered today to customers by almost all wireless carriersThe fol-lowing lists break down the pros and cons for digital technology andcan help you decide whatrsquos best for you

          Advantages of Digital Phones

          Clarity Digital wireless calls are often clearer than analogwireless calls

          Capacity By enabling more calls to use the same bandwidthdigital technology reduces the busy signals that occur onanalog networks when too many people attempt to use theirphones at the same time

          Value Digital plans tend to offer cheaper bundled minutesthan the analog alternatives because the wireless carrier hasmore bandwidth on digital than on analog

          Better Phone Choices Because digital wireless can utilizemore advanced features than analog most digital phones comewith innovative features (like a calendar calculator and wire-less Internet capabilities)The popularity of digital phones hasalso created an increased demand for phones resulting in morephone choices for the consumer

          Battery Life Digital wireless phones generally have alonger battery life than analog phonesThis explains whydigital phones are usually smaller and come with more talktime than analog phones Analog phones have to be in activemode all the time which drains the battery digital phonescan use a standby or sleep mode which saves battery use

          Security Digital technology breaks your voice into zerosand ones before it transmits it through the air making itinherently more secure than analog technologyThis makes itmore difficult for anyone to eavesdrop on your wireless calls

          Extra Features In general digital networks tend to offer thecustomer more network feature options like Caller IDTextMessaging and even Web surfing

          wwwgetconnectedcom

          165_cell_C02qk 111201 151 PM Page 27

          28 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

          Disadvantages of Digital Phones

          Coverage In the United States the networks are still relativelyyoung and do not offer a coverage area as comprehensive as theanalog networks

          Single Band Phones Some digital phones operate onlyon the digital network that is the primary network of thecarrierThese phones are great when they are in the digitalcoverage of the carrier but will not be able to make orreceive calls when outside of the digital network forexample when in a rural area on vacation or while travelingin nonpopulated areas

          Roaming Fees Some wireless carriers offer their low per-minute cost or included minutes only while you are oper-ating on their digital network which may be only in ametropolitan area and the immediate surroundingsWhenyou drive outside that area you are using roaming minuteswhich are more expensive and often are not included inyour monthly service fee

          Digital Sound Problems Although digital sound quality hasdramatically improved since its introduction you are likely tofind areas on the edges of the digital coverage area where thesound is like calling from under water or where your call willjust be disconnected Sometimes that is better than the analogstatic but other times it can be just as frustrating

          wwwgetconnectedcom

          165_cell_C02qk 111201 151 PM Page 28

          SummaryAlthough the coverage areas when using analog is still superior to thecoverage you will find on a digital phone the advantages of a digitalphone far surpass those of an analog phoneThe majority of wirelessphones available offer a secondary mode of operation on the analognetwork to make sure you have as much coverage as possible which isan important factor when looking at phonesThere is nothing worsethan spending $200 on a phone that offers the latest in digital capabili-ties only to have it not work as soon as you leave the highway

          Quick References Evolution of the Wireless Phone

          Wireless phones work on technology that is similar to that ofCB radiosAMFM radios and walkie-talkies

          A cellular phone is a duplex deviceThis means it can sendand receive voice signals at the same time so you donrsquot haveto talk like you are on a walkie-talkie

          With wireless technology messages sound clearer travel far-ther and are received by the person you are calling as if youwere next door

          Exploring Analog Technology

          In the early 1980s the FCC approved the first analog wirelesstelephone standard known as AMPS

          Analog was the pioneer for wireless technology

          Analog wireless sends your voice in a continuous wave fromyour phone to the closest tower and forwards it to the otherparty

          Examining Digital Technology

          Just when you think that yoursquove got a pretty good handle onwhat analog is all about digital technology joins the party

          Digital wireless phones use the same radio technology asanalog phones but they use it in a different way

          Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 29

          wwwgetconnectedcom

          165_cell_C02qk 111201 151 PM Page 29

          Digital wireless sends your voice as 0rsquos and 1rsquos from yourphone to the closest tower and reassembles it to send it to theother party

          In a nutshell digital is more efficient than analog

          The Pros and Cons of Digital

          Digital networks are often clearer than analog wireless

          Digital phones generally have a longer battery life than analogphones

          Analog still has more coverage for calling from more places

          30 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

          wwwgetconnectedcom

          165_cell_C02qk 111201 151 PM Page 30

          CDMA to TDMAmdashDigital Terms andBasic Definitions

          Quick References in this chapter

          Code Division Multiple Access

          Global Systems for MobileCommunications

          Time Division Multiple Access

          Enhanced Specialized Mobile Radio

          Service Providers and Technologies

          Summary

          Quick References

          31

          Chapter 3

          165_cell_C03qk 111201 152 PM Page 31

          32 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

          IntroductionAs wireless technology becomes more and more popular serviceproviders and wireless providers will offer their customers more andmore advanced features Since the introduction of digital into the cel-lular world the possibilities seem endlessAlthough analog technologythe original wireless technology continues to be the most expansivenetwork available it is being challenged by digital technology as digitaltechnology offers superior abilities to better serve the consumer One ofthe major problems with digital wireless today is the sheer number ofdigital wireless service providers that exist For the average customerknowing what the different types of digital services are what servicesthe different providers have to offer and why one service provider isbetter or worse than the other is almost impossible

          The only thing that matters to most people buying wireless is thatit works clearly and consistently and is relatively inexpensiveReasonable expectations but when someone ventures online or into awireless store to buy a wireless phone and service plan they are con-fronted with so many similar choices that it can be overwhelming andquite confusingThe reasons that the wireless carriers moved fromanalog to digital or built their networks using only digital are many butthe most compelling reason is that digital allows them to offer moreMore features More customers per channel of frequency allocated bythe FCC More seamless use across the country Just plain more

          Early mobile telephone systems allowed only one conversation perfrequency which was very limiting to the carriers in terms of howmany customers they could serveThere was nothing that could reallybe done based on technology that did not allow for frequencies to bereused in any single geographical area However the demand for wire-less phones has led to systems whose design is based on the reuse offrequencies One of the first services to design a frequency reuse planor cellular plan was the Advanced Mobile Phone Service (AMPS)

          Before AMPS there were a limited number of channels available forwireless phones the towers to transmit and receive the signal from themobile units were designed to cover large geographic areas so as to limitthe number of towers and to lower costs However this resulted in verylow user density and crippled the systems in highly populated areasAMPSwas designed to allow frequencies to be reused in a smaller geographicarea thereby increasing the available user density Digital technologies

          wwwgetconnectedcom

          165_cell_C03qk 111201 152 PM Page 32

          CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 33

          expanded on the reuse of frequency to allow each channel to carry threesix and even ten times as many calls as the older systemsThe ability totake a personrsquos voice break it down into 0rsquos and 1rsquos and reassemble itwhen it got to a tower enabled each bit of frequency to be used for manyvoice calls and for passing data back and forth across the network

          The types of digital service that have evolved in the United Statesand around the world vary from each other mostly in technical waysbut also in some very customer-affecting waysThere are four types ofdigital systems is the United States

          Code Division Multiple Access (CDMA) Global System for Mobile Communications (GSM) Time Division Multiple Accessing (TDMA)

          Enhanced Specialized Mobile Radio (ESMR)

          The differences of the types of digital service are discussed in theremaining sections of this chapter

          COMPETING DIGITAL STANDARDS

          Wireless carriers are always trying to find the best way to optimizetheir networks with new technologies while making sure that once acustomer is on their network it is tough for them to leave for thecompetitor In the early days of wireless the cellular providers all gottogether so the story goes and agreed to move from their analogsystems to a common digital standard This would allow for simplecustomer roaming and migration from one network to another thuscreating the easiest solution for the consumer Immediately after thehands were shaken to agree on this one standard the carriers allstarting making their own arrangements and vendor choices basedon different standards including TDMA GSM and CDMA and thesimplicity that once existed in the analog world quickly ended

          Code Division Multiple AccessCode Division Multiple Access (CDMA) is often referred to as themost interesting but hardest to implement method of carrying wirelessservices CDMA systems have no channels but instead encode each callas a coded sequence across the entire frequency spectrum Each conver-

          wwwgetconnectedcom

          165_cell_C03qk 111201 152 PM Page 33

          34 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

          sation is modulated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the frequency spectrum

          CDMA is the newest of the multiple access technologies it is notyet as widely used but is showing great promise CDMA does notdivide the allocated block of frequencies into individual channels Itassigns a unique code to each signal and then combines all the signalsinto a single large channelThe receiver receives the integrated signaland uses the same code just to process the desired signal CDMA isgaining popularity as a third-generation (3G) wireless phone tech-nology because it is very efficient at utilizing bandwidth plus it isnatively very secure because all conversations are uniquely encoded

          The fact that CDMA shares frequencies with neighboring wirelesstowers allows for easier installation of extra capacity since extracapacity can be achieved by simply adding extra cell sites andshrinking power levels of nearby sitesThe downside to CDMA is thecomplexity of deciphering and extracting the received signals espe-cially if there are multiple signal paths (reflections) between the phoneand the wireless tower (called multipath interference)As a resultCDMA phones are sometimes more expensive than other digitalphones and CDMA antenna site equipment is three to four times theprice of the other digital network equivalents

          Benefits of CDMA CDMA networks cover more wireless users in the United States thanany other digital standard and include benefits such as

          Advanced features like caller ID text messaging Voice clarity and overall call quality The ability to filter out background noise and interference Fewer dropped calls (as compared to analog) Improved security and privacymdashthe digitally encoded spread

          spectrum transmissions minimizes eavesdropping Α large number of customers who can share the same radio

          frequencies The greatest customer capacity of network equipment for

          low cost Less battery power (when compared to analog)

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          CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 35

          Global Systems for MobileCommunicationsGlobal Systems for Mobile Communication (GSM) is the maintechnology used by the international digital wireless systems how-ever GMS is used only by a small percentage of wireless carriers inthe United States GSM is interesting in that it uses a modified andfar more efficient version of TDMA (explained later in thischapter) GSM keeps the idea of timeslots on frequency channelsbut corrects several major shortcomings Since the GSM timeslotsare smaller than TDMA they hold less data but allow for data ratesstarting at 300 bits per secondThus a call can use as many times-lots as necessary up to a limit of 13 kilobits per secondWhen a callis inactive (silence) or can be compressed more fewer timeslots areusedTo facilitate filling in gaps left by unused timeslots calls do fre-quency hopping in GSMThis means that calls will jump betweenchannels and timeslots to maximize the systemrsquos usage A controlchannel is used to communicate the frequency hopping and otherinformation between the antenna tower and the phone

          The architecture used by GSM consists of three main componentsa mobile station a base station subsystem and a network subsystemThese components work in tandem to allow a user to travel seamlesslywithout interruption of service while offering the flexibility of havingany device used permanently or temporarily by any user Utilizing thethree separate components of the GSM network this type of communi-cation is truly portableA user can place an identification card called aSubscriber Identity Module (SIM) in the wireless device and the devicewill take on the personal configurations and information of that userThis includes telephone numbers home system and billing informa-tionAlthough the United States has migrated towards CDMA andTDMA as the premier mode of wireless communications a large partof the world uses GSM

          Benefits of GSMGSM networks cover the most wireless users around the world and thetechnology is gaining favor in the United States because of the fol-lowing benefits

          wwwgetconnectedcom

          165_cell_C03qk 111201 152 PM Page 35

          36 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

          Provides integrated voice high-speed two-way data fax andshort message services capabilities

          Offers advanced features such as caller ID text messaging Offers superior voice clarity and overall call quality Provides personal identification tied to a Subscriber

          Information Module (SIM) card that can be used in multiplephones not tying the user to one phone

          Offers voice privacy Uses less battery power (when compared to analog) Enables a single technology handset to work around the world

          where GSM is available (as long as the frequencies are acces-sible by the handset)

          Time Division Multiple AccessTime Division Multiple Access (TDMA) divides wireless conversationsby frequency and time to increase the capacity of the networkTDMAuses a single voice channel for multiple calls by taking each callbreaking it into timed sections of a digital transmission to the towerand reassembling the call based on the timeslot For example call A hasall its parts put into timeslot A call B has its parts put into timeslot Band each are sent in one transmission to the tower where the calls areput back together for transmission to the other partyTDMA was oneof the original digital systems used and has gone through many revi-sions to make sure it utilizes the network to the best of its abilitiesBased on a limited number of timeslots for each call in a channelTDMA has no accommodations for silence in a telephone conversa-tion In other words once a call is initiated the channeltimeslot pairbelongs to the phone for the duration of the call

          Each channel using TDMA technology for wireless calls is furtherdivided into timeslots Each timeslot is assigned to a different userThetransmitter transmits information for all timeslots at the same frequencyand the receivers receive all the timeslots but listen only to the timeslotthey have been allocatedThe net effect is that the efficiency of thechannel is increased by a multiple of the number of timeslots that arebeing used Most common second-generation TDMA phone systemsuse three timeslots

          wwwgetconnectedcom

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          CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 37

          wwwgetconnectedcom

          Benefits of TDMATDMA was one of the first technologies to expand analogrsquos voice capa-bilities beyond one call per channelTDMA has many other benefits

          Provides advanced features like caller ID text messaging Economizes bandwidth Provides voice clarity and overall call quality even over long

          distances Is difficult to decode therefore only minimal eavesdropping is

          possible Uses less battery power (when compared to analog) Offers voice privacy

          Enhanced Specialized Mobile RadioEnhanced Specialized Mobile Radio (ESMR) systems use digital radiotransmissions similar to other digital technologies Spread-spectrummodes such as frequency hopping are common One major differencefrom other networks is that in an ESMR system connections betweenusers is almost instantaneous compared to the typical delays required todial and set up a call in a public cellular networkThis capability allowsthe ESMR carrier to offer walkie-talkiendashlike services on its network aswell as cellular callingThis is a great advantage for large work groupswho need to be in constant contact with just a touch of a button forexample a construction crew ESMR services also allow customers tocontact many people at the same time much like a CB radio thus cre-ating a multiple person ldquocallrdquo

          Examples of ESMR networks include Ericssonrsquos Enhanced DigitalAccess Communications System (EDACS) Motorolarsquos IntegratedDispatch Enhanced Network (iDEN) and the Nextel System

          Delivery and courier services which depend on mobility and speedalso typically employ ESMR for voice communications between thedelivery vehicles and the officeThe technology consists of a dispatcherin an office plotting out the dayrsquos events for the driverWhen the driverarrives at his location he radios the dispatcher and lets him know hislocationThe benefit of ESMR is its ability to act like a CB radioallowing all users on one channel to listen while still allowing two users

          165_cell_C03qk 111201 152 PM Page 37

          38 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

          to communicate personallyThis arrangement allows the dispatcher tocoordinate schedules for both pick-ups and deliveries and to track thedriverrsquos progress Drivers with empty loads can be routed to assist back-logged drivers Drivers that are on the road can be radioed if a customercancels a deliveryThis type of communication benefits delivery servicesin two major areas saving time and increasing efficiency

          Benefits of ESMRESMR is a unique digital service that allows the user a couple ways tocommunicate including

          Push-to-talk features that operate like walkie-talkies allowusers to talk directly to another person without a delay in set-ting up the call

          Group calling allows users to talk to many people at one time

          Digital transmissions assure privacy

          Two-way data features are available

          International systems allow the use of one handset anywherethe service is available

          Service Providers and Technologies Now that wersquove covered the basic digital technology offerings you maybe wondering which service providers or wireless carriers offer whichservicesTo help you make sense of this wersquove provided the leading ser-vice providers and their offerings in Table 31

          NOTE

          Be aware that Table 31 is not a complete list of US wireless ser-vice providers

          wwwgetconnectedcom

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          CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 39

          wwwgetconnectedcom

          Table 31 Service Providers and the Technologies That They Offer

          Wireless Technology

          Service Provider CDMA TDMA GSM ESMR

          ATampT Wireless

          Cingular Wireless

          Nextel

          Qwest Wireless

          Sprint PCS

          SunCom

          Verizon Wireless

          Century Tel

          NTELOS

          PrimeCo

          US Cellular

          Cincinnati Bell Wireless

          VoiceStream Wireless

          165_cell_C03qk 111201 152 PM Page 39

          SummaryDigital technology is quickly outpacing analog with its advanced fea-tures incredible battery life and voice qualityThe limitation of cov-erage for each of the four types of digital coverage in the United Statescan sometimes be overcome by using a wireless phone that has digitalservice and analog capabilities in order to maximize the places in theUS where the phone will workThe differences between the types ofdigital available to consumers is tough to discern so the best way tojudge which one is best for you is to consider the features coverageand quality of that digital coverage in your location

          Quick References

          Code Division Multiple Access

          CDMA networks cover more wireless users in the UnitedStates than any other digital standard and include benefitssuch as

          Advanced features like caller ID and text messaging

          Most capacity of all digital networks

          Secure calling

          Global Systems for Mobile Communications

          GSM networks cover the most wireless users around theworld and the technology is gaining favor in the United Statesbecause of the following benefits

          Provides integrated voice high-speed two-way datafax and short message services capabilities

          Enables a single technology handset to work aroundthe world where GSM is available

          SIM card feature keeps subscriber information

          40 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

          wwwgetconnectedcom

          165_cell_C03qk 111201 152 PM Page 40

          Time Division Multiple Access

          TDMA was one of the first technologies to expand analogrsquosvoice capabilities beyond one call per channelTDMA hasmany other benefits

          Secure calling

          Advanced features like caller ID and text messaging

          Economizes bandwidth

          Enhanced Specialized Mobile Radio

          ESMR is a unique digital service that allows the user a coupleways to communicate including

          Directly connect to other users like a walkie-talkie

          Talk to groups of people like a CB radio

          Two-way data

          CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 41

          wwwgetconnectedcom

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          165_cell_C03qk 111201 152 PM Page 42

          Wireless Data andthe WirelessInternetmdashDo INeed It

          Quick References in this chapter

          What Is the Wireless Internet

          How Does It Work

          What Kind of Phone Do I Need

          What Services Can I Get from the Wireless Carriers

          What Services Can I Get from ThirdParties

          Wireless Data and Fax

          Summary

          Quick References

          43

          Chapter 4

          165_cell_C04qk 111401 432 PM Page 43

          44 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

          IntroductionImagine that the four hours you spent sitting in the airport waiting fora delayed flight yesterday could have been as productive as being in theoffice sitting at your desk Instead of getting friendly with the airportbartender you could have been browsing the 80 unread e-mails in yourinbox checking your stock portfolios or even looking up directions tothat impending business meetingYes you can do all this in the palm ofyour hand as long as you have the right phone and access to theWireless Internet

          What Is the Wireless InternetLike millions of others around the world you use the Internet fromyour home or work computer every day to communicate with friendsfamily and co-workers check your stocks keep up with the news andweather make travel plans get directions and check movie timesMissing e-mail messages updates on your stocks or some news you justneed to know can be detrimental to your personal and professional lifeHow would you like the freedom of leaving the office for a while butstill being connected to the world around you

          Thanks to the Wireless Internet you can get away from the officefor a bit while maintaining complete control over the information thatmatters most to youAnswer e-mail check sports scores and news allfrom the palm of your hand

          The Wireless Internet gives your phone a dual personalitymdashone forvoice and one for dataAll the data that you need every day may very wellbe available to you by using your wireless phoneThe Wireless Internet letsyou read reply forward and manage your e-mail It helps you to be moreefficient when you are on the run or when you need to access informa-tion while you are away from the officeThere are many software compa-nies today that are creating applications to allow you to see all the datathat you use at work through your wireless phoneAlthough the informa-tion will not be presented in a format that your are familiar with you willbe able to access and manipulate itmdashread it fax it e-mail it delete it

          How Does It WorkPerhaps the most important factor in the birth of Wireless Internet hasbeen the immense growth of wireless phones in the last few yearsWith

          wwwgetconnectedcom

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          Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 45

          digital wireless networks expanding at record pace a solid foundationfor Wireless Internet services was established In 1997 Nokia MotorolaEricsson and Phonecom came together to create the WirelessApplication Protocol (WAP) because they believed a universal standardwas critical to the successful implementation of the Wireless InternetWAP uses Wireless Markup Language (WML) which includes theHandheld Device Markup Language (HDML) developed byPhonecom (now called OpenWave after their merger withSoftwarecom)The wireless phones are also equipped with a piece ofsoftware called a micro-browser which is analogous to the Web browseryou use to access the Internet from your home or work PCThemicro-browser allows you either to enter a Web address or to click on apage link which will then bring you to that page

          Most wireless phones have data transfer rates of 144 kbps or lessCompared to a typical home PC 56 kbps modem cable modem orDSL connection (100 kbps+) wireless speeds are much slowerWirelessInternet content is typically text-based so the time it takes to downloadcontent is less than if the page were loaded with graphicsAnd althoughyou donrsquot get the graphical beauty of the Internet you are able to gainaccess to the information that matters to you most while on the goAcomparison of a typical Web page and its wireless Web counterpart canbe seen in Figures 41 and 42

          The relatively small size of the liquid crystal display (LCD) on awireless phone certainly presents another challenge Most Web sites aredesigned for a resolution of 640 by 480 pixels which is ideal forviewing on a desktop or laptop computerThe page simply will not fiton wireless phone displays which average 150 by 150 pixelsAlso themajority of wireless devices use monochromatic screens Pages are moredifficult to read when the text and background colors become similarshades of grayWAP takes each of these limitations into account andprovides a way for pages to be displayed for optimal viewing capabilitieson a wireless phone screen

          New applications are being developed to allow more graphics to bedownloaded onto wireless phones Given the limitations of the phonescreen the normal graphics you are used to will not appear on yourphone Some phones and wireless services can accept wireless bitmappictures (WBMP) which offer a taste of things to come in the deliveryof images to wireless phones albeit not a high resolution full-color ani-mated picture like yoursquod see on your home computer

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          46 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

          There are many steps involved in accessing a Web page throughyour wireless phone

          1 The handset establishes a connection with its base station

          2 Once this connection is set up the micro-browser initiates aconnection to a WAP gateway predefined in the phonersquosconfiguration

          wwwgetconnectedcom

          Figure 42 Yahoo Home Page Tool Bar on the Typical WirelessPhone Screen

          Figure 41 Yahoo Home Page Tool Bar on the Typical ComputerScreen

          165_cell_C04qk 111401 432 PM Page 46

          Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 47

          3 The micro-browser requests a URL from the WAP gatewayThis is done via a compact binary encoded request

          4 The gateway translates this request into an HTTP request andsends it over the wired Internet to the specified content server

          5 The content server responds by sending a page of WML con-tent which may also contain WMLScript (similar toJavaScript) and special graphics in WBMP format

          6 The gateway compresses the response into a special binaryformat optimized for low-bandwidth networks and thensends it back to the micro-browser It also compiles anyWMLScript found in the response

          7 The micro-browser decodes the compressed signal andattempts to display it if possible

          Donrsquot worry if this seems like too much informationmdashthere aremany steps involved in getting information from the Web to your smallwireless phone screen Each step along the way may vary slightly basedon the kind of content you are requesting and the kind of phone youare usingAs the Wireless Internet matures there will be fewer steps thatvary from the wired Internet thus allowing any device to access theonline information in virtually the same way

          What Kind of Phone Do I Need To access the Wireless Internet you will need to get an Internet-readyphoneThese phones currently range in price from $100 to $500Three examples of Internet-ready phones can be seen in Figures 4344 and 45

          NOTE

          For a more complete sampling of Internet-ready phones refer toChapter 6 ldquoGuide to Wireless Phonesrdquo

          Wireless Internet service also enables users to connect their laptopsto the Internet without plugging into the phone socket in the wallYoucan purchase a separate cable that will allow you to connect to theInternet using your phone as your modemThe range of prices for

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          48 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

          wwwgetconnectedcom

          Figure 43 The EricssonR289LX Internet-Ready Phone

          Figure 44 The SamsungN200 Internet-Ready Phone

          Figure 45 The Mitsubishi T250 Internet-Ready Phone

          165_cell_C04qk 111401 432 PM Page 48

          Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 49

          these kits covers the spectrum from $20 to $200 depending on the kitand its accompanying services Often using your phone as a modemwill use minutes on your monthly rate plan but sometimes you need toget an additional rate plan specifically for data

          What Services Can I Get from the Wireless Carriers Thanks to the advancements made in wireless phone technology overthe past few years virtually every large wireless service provider nowoffers Wireless Internet service to their customers some including basicWireless Internet for no additional charge with others charging anadditional monthly fee in addition to monthly service plan charges

          Some of the standard Wireless Internet services available includestock quotes show times restaurant reviews and door-to-door direc-tions right from your Wireless Internet-ready phoneWireless Internetservices that come standard on Internet-ready phones are pretty muchlimited to the basic services at this point but are expanding all the timeMany companies are creating new ways to use the Wireless Internetfrom all Internet-ready phones to allow the user to customize thephone for Web surfing Some of the services available today includeweather sports scores news headlines horoscopes e-mail notificationand calendar reminders

          The one feature that all Wireless Internet users love is the ability tohave e-mail access in their back pockets Check your e-mail wheneverand wherever you wantmdashwhile watching your daughterrsquos soccer gameor at the top of a mountain Some wireless carriers e-mail packagesallow you to print your e-mail simply by faxing the e-mail to thenearest fax machineThis is very handy if you need a copy of an inven-tory list or directions to hand to someone else

          Each wireless carrier will have slightly different services thatcome with their Wireless Internet package so be sure to look for onethat fits your needs If you only want to casually cruise the Web thenlook for one that is free or has a low per-use cost If you will dependon your wireless phone for data as much as voice make sure that thedata coverage that you will receive is of similar quality as the voicecoverage that you expect Also make sure that the e-mail use that youwant is what is available Most e-mail accounts that reside behind a

          wwwgetconnectedcom

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          50 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

          firewall (for example Exchange or Lotus enterprise applications) canbe tricky to access with your wireless phone It is easier to direct youwireless phone to standard Internet e-mail accounts called POP3 e-mail

          What Services Can I Get from Third PartiesMaking a Web site accessible to a wireless device is quite a challenge Sofar only a small portion of sites approximately 15 million of the morethan one billion Web sites provide any Wireless Internet contentAs theuse of Web-enabled wireless devices grows you can expect increasingnumbers of Webmasters to create wireless content for their Web sites toget the attention of the new wireless Web surfers

          TOP WIRELESS INTERNET PORTALS

          These portals are the most popular available to send customizedinformation via the Wireless Internet straight to your wirelessphone

          Yahoo (httpmobileyahoocom) MSN Mobile (httpmobilemsncom) America Online (httpdevicesaolcommobile) Excite (wwwexcitecominfoexcite_mobile) Vindigo (wwwvindigocom)

          Wireless carriers are partnering with many Internet contentproviders to add value to their customerrsquos Wireless Internet experienceMany of the content providers allow users to download simple contentfor specific items like weather or airline schedules and the other itemsmentioned earlier Many of the top names on the Internet are creatingcustomized areas for wireless users to access their own customizedinformation wherever they are whenever they want itThe wireless car-riers are partnering with these portals to keep their customers accessingtheir Wireless Internet often adding to the value that they bring to thewireless experience

          wwwgetconnectedcom

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          Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 51

          Portals that lead the Internet are hoping to get the same advantageon the Wireless Internet and attract the new generation of Internetusers to their wireless areas New names are trying to lead the charge inthe Wireless Internet and take a piece of the customer base away fromthe established Web leaders by enhancing the experience beyond whatthe existing Web portals are doingThe future of Wireless Internet islooking to be a great one for what will be available with increaseddownload speeds graphics color and interactive access like games withmultiple players

          Wireless Data and FaxAn increasing number of digital phones can now be used as if theywere modemsTherefore with a data cable you can use your phoneand a laptop to connect to your usual Internet service provider(AOL Earthlink etc) while on the roadThese phones can also beused for receiving faxes as long as your laptop has a fax softwareapplication

          If you want to use your wireless phone as a modem you need toask yourself the following questions

          1 Does the phone I want to buy have data orand faxcapability

          When you are purchasing a phone make sure the phone isDataFax CapableThis will assure you that your phone willbe able to operate as a modem

          2 Does your wireless service provider offer that function

          There is usually a low monthly cost associated with the dataservice However since you will most likely be using yourplan minutes to access the Internet on your computer theonly charges you should incur would be for long distance(if not included with your plan) or additional minutes (ifyou exceed your included plan minutes) In any case youshould check with your wireless service provider prior toaccessing the Internet on your computer with your wirelessphone

          wwwgetconnectedcom

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          52 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

          3 What data speed is supported on the network towhich you want to subscribe and what kind of datatransfer is it

          This is a very important question because not all types of net-works allow for the same data speeds and they donrsquot use thesame methods of transferring dataWireless carriers use eithercircuit-switched data transfer or packet-switched data transfermeaning that the network either ties up a single channel foryour data to be transmitted or it sends the data in smallpackets from one end to the other using multiple channelsThe difference is that typically packet-switched data is fasterand more reliable since the network has the ability to detectcorrupted data streams when a packet is missing and can cor-rect itself or ask your computer to fix it whereas circuit-switched data either will be working or it will notmdashthechannel will be on or off If the channel turns off in themiddle of a data transmission typically you have to start allover again

          wwwgetconnectedcom

          165_cell_C04qk 111401 432 PM Page 52

          SummaryThe Wireless Internet is basically a subset of the wired InternetYoushould remember that accessing the Internet with your cellular phonedoes not give you to the same amounts of computer memory pro-cessing power or monitor space as your desktop computer does soyour experience will be quite a bit differentWhen you use your wire-less phone as a modem from your laptop to access the Internet youcan see the same things you do when plugged in at work or at homeit just takes a bit longermdashand is more prone to need reconnection

          Wireless phones are still basically meant to do one primarythingmdashallow you to talk to any one any time from anywhereTheaddition of data capabilities is something that is incredibly useful formany people and is adding to the overall features that you can get withyour wireless phone purchasemdashbut the ability to toss your computer isstill years awayYou can increase your productivity access informationthat is critical to you and keep in touch with e-mail and short mes-sages using your wireless phone many users become quickly addictedto this capability

          Do you need the Wireless Internet If you are the type of personwho always needs to be in touch and know what is going on with youre-mail and electronic calendar but you also need to be in two or threeplaces at once then yes you should strongly consider the addition ofthe Wireless Internet to your cellular phone service plan

          Quick ReferencesWhat Is the Wireless Internet

          Τhe Wireless Internet adds Internet access to your wirelessphone

          Use your phone to see short pieces of information likeweather news and sports

          You can access your e-mail from your phone so that you willalways be in touch

          How Does It Work

          Your wireless phone uses a Wireless Internet standard and amicro-browser to access the Web

          Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 53

          wwwgetconnectedcom

          165_cell_C04qk 111401 432 PM Page 53

          Internet pages are written in a new language (WML orWMLScript) that is viewable on wireless phones

          Internet content is sent to the phone as text without graphicsdue to slower speeds and smaller screens than the wiredInternet

          What Kind of Phone Do I Need

          Many phones are available that include a micro-browser andthe ability to access the Web

          Prices for phones with Wireless Internet Capabilities areapproximately $100 to $500

          What Services Can I Get from the Wireless Carriers

          Wireless carriers have a number of options but primarily usestandard content providers with a preset selection of sites

          Stock quotes weather movie times directions and sportscores are all examples of information that is available frommost wireless carriers who offer Wireless Internet access

          E-mail and short message service are two-way data messagingoffers from wireless carriers

          What Services Can I Get from Third Parties

          Wireless portals are expanding the number of sites you can view

          Currently Internet search engines are developing searchengines that will allow you to search the Web for informationfrom your wireless phone

          Wireless Data and Fax

          Connecting your wireless phone to your laptop can give youaccess to the Internet with the same look and feel as thewired Internet just a bit slower

          Faxing to and from your laptop using your wireless phone as amodem can be a life saver if you are stuck on the road andneed to get some work done

          Make sure your phone can act as a modem and that yourcomputer can handle dialing out over a wireless device

          54 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

          wwwgetconnectedcom

          165_cell_C04qk 111401 432 PM Page 54

          Equipment

          Part II

          165_cell_C05qk 111401 435 PM Page 55

          165_cell_C05qk 111401 435 PM Page 56

          The Componentsof a WirelessPhone

          Quick References in this chapter

          The Basics

          A Beginnerrsquos Guide to Phone Features

          The Cutting Edge

          Summary

          Quick References

          57

          Chapter 5

          165_cell_C05qk 111401 435 PM Page 57

          58 Chapter 5 bull The Components of a Wireless Phone

          IntroductionChoosing the right phone for you is important For many people a wire-less phone is a constant companion and fashion accessory For others awireless phone is a functional device that they dig out when they need toplace a call Determining how you feel about your phone will make iteasier to decide which features are more or less important to you

          The main components that make a phone more or less attractiveare size standard features advanced features and accessory optionsTheprice of a phone usually is determined by these componentsThesmaller the size and weight of a phone the more expensive it tends tobeThe more advanced features (like wireless Internet access) the phonehas the more expensive it tends to beAccessory options such as higherquality batteries interchangeable faceplates hands-free kits and batterychargers donrsquot change the initial price of the phone but they do impactthe bottom-line price

          Wireless carriers tend to offer at least one less expensive basicmodel phone with their plansThat phone is usually a good qualityphone with standard features an average weight and an average batteryThe sectionldquoA Beginnerrsquos Guide to Phone Featuresrdquo will detail whatyou can expect to get from that type of phone

          Every wireless carrier will also offer a ldquohotrdquo new phone that has thelatest and greatest everythingmdashand is the most expensiveThese phonesare typically the latest innovation in size (palm size) exterior appeal(stainless steel) advanced features (MP3 players) or a combination ofthese componentsThe sectionldquoThe Cutting Edgerdquo will review todayrsquoslatest novelties

          If you want more than the basic phone but donrsquot need as much asthe hot phone there are plenty of options Knowing what the compo-nents do will help you buy the phone that works best for you and thatfits into your budget

          The BasicsThe Ericsson R289LX is one of the most popular phones todaybecause it offers many of the best features for a reasonable price Figure51 shows the Ericsson R289lX and calls attention to the various ele-ments you will find on most wireless phonesThese elements aredescribed in further detail in the following sections

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          The Components of a Wireless Phone bull Chapter 5 59

          Display Screen Screen Size If you plan to use the phone for wireless

          Internet applications then a larger multiline screen is amust Look at how many lines of text can fit on a screenand how many characters per line Also be sure to check ifyou are able to read the letters on the screen or if they arejust simply too small

          Monochromatic versus Color Displays Most wirelessphones have monochromatic (ie black and white all amberor all green) displays but there are a growing number ofphones that offer color LCD displaysWireless phones withcolor screens use more memory and are more expensive theyare the cutting edge of wireless phone display technology

          Antenna Antennas are internal fixed or extendable Extendable antennas must befully extended to give you their maximum rangeThe best kind of

          wwwgetconnectedcom

          Figure 51 The Basic Components of All Cellular PhonesIllustrated Using the Ericsson R289LX

          165_cell_C05qk 111401 435 PM Page 59

          60 Chapter 5 bull The Components of a Wireless Phone

          antenna depends on where you use your phone and how strong thecoverage is in that area Most of the time an internal or fixed antennaworks just fine but when you are at the edge of a wireless carrierrsquos cov-erage area you may get better quality from a phone with an extendableantenna

          Menu Selection and Scroll Keys The look and feel of the menu selection and scroll keys varies by phonemodelThe usability of these keys is very important if you plan to useyour phone for Internet surfing or for text messaging

          Scroll Keys Let you quickly surf through menus submenusand phone books

          Menu Selection Keys Let you choose the option that iscurrently displayed above the key

          Phone Menu Lets you customize your phone to make ityour ownmdashfor example the sound of the ring the volume ofthe earpiece or the key pad when you press the numbers andso onThe phone menu is where you will find all these set-tings every phone is slightly different as to how the menu islaid out and displayedThe userrsquos manual for your phone willwalk you through all the selections

          Other Keys To save on size most keypads have multiple functions Many featuresare available through the menus but shortcuts and certain basic func-tions are available only by pressing the keys in a certain order Forexample to lock your keypad you may press 0 or to speed dial anumber you may press 8 Reading the userrsquos manual that comes withthe phone will explain exactly how this works for the phone youchoose

          Keypad Letters When you use a wireless phone to sendtwo-way messages or e-mail you enter the text using yourkeypad Each number corresponds with certain letters forexample A B and C are on the 2 key In order to type a Cinto your phone you press the 2 key three times

          wwwgetconnectedcom

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          The Components of a Wireless Phone bull Chapter 5 61

          wwwgetconnectedcom

          Clear Key Most phones have a key that will allow you toerase the last number or letter you entered (usually labeledCLR) Press the CLR button once to remove the last digitentered or hold it down to erase the entire entry

          Message Key Most digital phones are able to receive textmessages and will also display when you have a voice mailwaiting for youThe message key will allow you to accessthese messages for review

          PREDICTIVE TEXT ENTRY

          Many wireless phones are loaded with software that helps you typewords with fewer keystrokes Tegic (wwwtegiccom) is one com-pany that offers software called T9 (wwwt9com) which helps youuse the nine keys on your phone to type thousands of words bypressing each number key only once instead of up to three timesWhen you are typing many short messages using your phone it ismuch easier to use predictive text entry software than continuallytyping the number keys

          Battery The quality of the battery will determine the talkstandby time of yourphone Generally phones are sold with a standard battery that gives youan average talkstandby time Extra batteries can be bought as acces-sories and upgraded later so we do not recommend making thetalkstandby time of the standard battery the decisive factor in deter-mining which phone you choose to purchase (see Chapter 7ldquoAccessories for Your Wireless Phonerdquo)

          Jacks If you plan on charging your phone in the car or using a hands-freeaccessory then you want to make sure that the phone model that youpurchase will support these kinds of accessoriesA quick way to verifycompatibility is to make sure the jacks for these accessories are physi-cally available

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          62 Chapter 5 bull The Components of a Wireless Phone

          Hands-Free Jack Some phones require a special attachmentfor using a head set or a hands-free device Others accessoriesoften offer a standard plug that will work with many differenttypes of phones

          Charger Jack (or connection) Most phones will have anumber of charger types available (standard charger rapidcharger and car adaptor charger)They each have advantagesso if you want a specific charger make sure the phone supports it

          A Beginnerrsquos Guide to Phone Features No one can decide for you which features are more important thanothers However knowing what the features are can help you decide foryourself if it is something that you will never use or something youcanrsquot live without Since the type of features a phone has is directly pro-portional to the amount it may cost you reviewing the list of featureswill help you decide between the $400 phone and the $40 phoneAndwhen you are comparing similar phones the one that has the right fea-tures for you is the one you want

          Standard Features Standard features tend to vary by phone manufacturer (such asMotorola or Nokia) and model rather than by wireless service carrierA Nokia 8200 model offered by Cingular will have the same standardfeatures as a Nokia 8200 model offered by ATampT Wireless (eventhough they use different networks) How the different wireless car-riers choose to highlight and advertise those features can vary widelyThe following features are in alphabetical order and are available onmost phones currently on the market Some very basic phones maynot have all of these features

          Automatic Redial Let your phone do the work for youAwireless phone with automatic redial will continually dial acall until you get through to the number you are attemptingto reach

          wwwgetconnectedcom

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          The Components of a Wireless Phone bull Chapter 5 63

          wwwgetconnectedcom

          Battery Level Indicator Canrsquot remember when youcharged your battery last This indicator is usually fixed onthe first screen so you always know how much power youhave left

          Calculator Always have a calculator handy Great for splittingthe bill at restaurants

          CalendarReminder Set up reminders for important meet-ings birthdays and such

          Call Log Tracks recently dialed received and missed callsThe number of calls stored varies by phone but is usuallybetween five and twenty

          Clock Leave your alarm clock at home Most phone clocksalso have an alarm feature

          Display Own Phone Number Great for when you firstget your phone and are updating all of your friends and familyon your new number but you just canrsquot remember it

          External VolumeRinger Control Turn the volume ofyour ringer up when you are outside turn it down when yougo out to dinner or to the movies

          Games Every manufacturer has their own games installedThese are great for occupying free moments while waiting inline for example

          Incoming Number Storage This is a quick and easy wayto add phone numbers to your phone bookWhen you get acall choose this option and add the name later

          Keypad Lock Allows you to lock the keypad so you donrsquotaccidentally make a call while your phone is in your bag orpocket Especially useful for ldquonon-fliprdquo phone designs

          Last Number Recall Did you hang up too soon Last-number recall allows you call the person right back withouthaving to find the number again

          Message Indicator Lets you know if you have a numerictext or voice message waiting

          Numeric Paging Use your cellular phone as a pager noneed to carry around two devices

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          64 Chapter 5 bull The Components of a Wireless Phone

          PersonalizedCustom Ring Tones Set your ring to what-ever makes you happyYou will always be able to tell itrsquos yourphone Or program a different ring for each of your favoritecallers so you can tell who is calling before you even findyour phone In addition to the standard tones many Web sitesalso offer downloadable rings that increase your options (forcompatible phones)

          Phone Book (size varies) Every phone has some type ofphone bookThe most basic phone books allow you to storeabout 20 phone numbers with namesThe most advancedphone books allow you to store over 100 entries with businesscard information e-mail addresses and up to four contactnumbers per entry

          Security Lock Password-protect your phone so that onlyyou can use it Most phones let you do this manually orautomatically Advanced phones let you password-protectsections of your information (like your phone book) A nicefeature to have in case you accidentally leave your phonesomewhere

          Signal Strength Indicator Like the battery indicator thisindicator is usually fixed on the first screen so you alwaysknow how good you can expect your reception to be

          Speed DialingOne-Touch Dialing This feature allowsyou to program certain keys to dial frequently called numbersKeeps the fumbling to a minimum when you are on the goor in a hurry

          Vibrate Mode Similar to the ring volume the vibrate modeis considered most polite when you are at the movies or otherplaces where discretion is advisedVibrate mode can also workbetter than ring volume in extremely loud places like con-certs Depending on the manufacturer vibrate can be a func-tion of either the phone or the battery If it is the battery youcan always upgrade later

          Volume Controls Allows you to turn up the volume forlow talkers and turn down the volume for loud talkersThemost advanced phones have a built-in function that modulatesthe volume for you

          wwwgetconnectedcom

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          The Components of a Wireless Phone bull Chapter 5 65

          wwwgetconnectedcom

          Features Requiring Service All of the following features are considered standard features on mostphones but they also require your service carrier to provide the serviceThese services can be included or they can have a per-use monthlycharge depending on the wireless service plan you choose So in orderto use any of the following features you need to check your phonemodel and your service plan

          Call Forwarding Allows you to send calls to another phonenumber when your wireless phone number is unavailable(turned off out of range or busy) Depending on the primaryuse of your phone you can use this feature to redirect calls toyour office or home and make sure your callers are alwaystaken care of

          Call Waiting If you prefer to take your calls as they come inyou can use call waitingThis feature notifies you if anothercaller is trying to get through when you are already on thetelephoneThen you can put the first caller on hold whileyou take the other call switch between the two callers or endone call to take the other Or you can ignore the tones andlet the second caller be forwarded to your voicemail

          Caller ID Lets you see whorsquos calling before you answer Onmost models it also works with your phone book to provide aname if you have programmed the name into your phone book

          Emergency Calling Every network uses 911 for emergencycalls Some phones also have preprogrammed ldquohotrdquo keys thatallow one-touch dialing for personal emergenciesAccordingto the FCC as long as you are in an area that has any wirelesscoverage at all and regardless of the activation status of yourphone your 911 call will be placed

          Roaming Indicator This on-screen indicator lets you knowthat you are entering an area where you will be charged addi-tionally for your calls It is up to the wireless carrier to decideif they provide this service or not

          Three-Way Calling Need to make plans with more thanone person Three-way calling lets you conference in twoother phones so you donrsquot have to call anyone back More

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          66 Chapter 5 bull The Components of a Wireless Phone

          advanced phones have multi-party calling allowing you toconference with up to five additional phones

          Voice-Activated Functions Talk to your phone and it doeswhat you tell it toThis feature can be as limited as the abilityto dial certain numbers or it can retrieve your sports scoreupdates depending on the phone model

          Voicemail Allows people to leave you a message when yourphone is unavailable (turned off out of range or busy)Thisfeature can let you be a one-person office if you prefer not toforward your calls

          Advanced Features Requiring Service These features are available on a growing number of phones Everymanufacturer and every wireless carrier offers at least one phone thatallows you to use the following featuresThe usability and availability ofthese features gets better every year So if one of these features is inter-esting to you but not the right thing now check back next year and seehow it has improved

          Text Messaging or Short Message Service (SMS)Allows you to exchange short alphanumeric messages withother phones wireless devices or PCs If you plan to use thisfeature often make sure you get a phone with a comfortablekeypad and large enough display area Some text messagingservices are only for receiving messages so if you want to sendmessages make sure it is two-way capable

          Wireless Internet Access (WAP) Allows you to surf theWeb in a manner of speaking Sites that have created WAPinterfaces let you get the basics of what you need includingweather stocks news and scheduled updates May also allowyou to access e-mail depending on the phone model andplan Keypad ergonomics and display screen size will play abig part in how much you like this feature (See Chapter 4ldquoWireless Data and the Wireless InternetmdashDo I Need Itrdquo formore information)

          DataFax Capable Allows you to use your phone as amodem or a fax if your wireless carrier supports this service

          wwwgetconnectedcom

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          The Components of a Wireless Phone bull Chapter 5 67

          Speeds are available up to 144 Kbps but they vary by wirelesscarrier (see Chapter 4ldquoWireless Data and the WirelessInternetmdashDo I Need Itrdquo for more information)

          The Cutting EdgeThese features are available on a limited basis now but they will bewidely available soon enough Most of these features exist around theidea of combining your wireless phone with your Palm or other PDA(see Chapter 13ldquoThe Future of Wireless Communicationsrdquo) so youend up with a phone Palm and Internet access in one device that goeseverywhere with you

          Business Card Exchange Allows you to use the infraredport on your phone to send or receive data from other com-patible phones or handheld devices

          Currency Converter Think of it as an advanced calculatorthat helps you travel smart If you are an international travelerthis could be a very handy feature

          Infrared This is the physical feature that allows you to do allthat data beaming back and forth Check around theperimeter of the phone for a little red plastic rectangle

          MP3 Player This type of phone is a two-for-one bargainYouonly have to carry around one device and you get all your callsand can listen to your favorite tunes in between calls

          Multicolor Display Screen Right now the colors beingoffered are basic red blue green yellow Some phones letyou switch from color to color for a monochrome viewOther phones let you highlight certain features using thecolors For example your Momrsquos number could be in redyour best friendrsquos number in green and your incoming stockupdates can be in blue As the wireless Web applicationsbecome more advanced color may become more necessary

          Picture Messaging Allows you to store and send smallimages with your text messagesThe phone model may havesome pre-entered images already loaded

          Real-Time Clock Never have to set your clock againmdashletyour phone connect to the Internet and fix itself

          wwwgetconnectedcom

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          68 Chapter 5 bull The Components of a Wireless Phone

          Speaker Phone Capability Eliminates the need for ahands-free set allowing you to do other tasks while you talk

          Sync Your Phone with a Palm or PC Whether you enteryour data on the go or in the office once you sync you willhave all of the information you need in all the places you useitThis option requires additional software and may requireadditional hardware

          To Do Lists Helps you keep up with your daily tasks It alsocoordinates with your calendar

          Voice Memo Recorder Need to remember something butdonrsquot have time to enter it Use your phonersquos memo recorderand leave yourself a message for later

          Predictive Text Input Sure sending text messages surfingthe Web and using your phone as your Palm sound great buthow are you going to enter all that data One short-cut is tosync with your PCThe other is to have this feature predictivetext input Using a stored dictionary the phone ldquoguessesrdquo whatword you are typing in and lets you finish it fasterThis fea-ture also lets you insert certain words or phrases by using hotkeys you program yourself

          wwwgetconnectedcom

          68 Chapter 5 bull The Components of a Wireless Phone

          165_cell_C05qk 111401 435 PM Page 68

          SummaryThe features available on a wireless phone are one way to differentiateone phone from another If you know the difference between the fea-tures you can quickly scan the lists of features and decide if a phone isworth the price for youYou wouldnrsquot pay more for a car because itcomes with a steering wheel and you shouldnrsquot pay more because aphone offers different ring tones

          Knowing your preferences and potential uses is also important Ifyou just need a phone that wonrsquot break and wonrsquot break your walletany phone with standard features will suit your purposes If yoursquore theperson on your block that always has the latest gadgets then wirelessWeb access is a must-have for you and your eye will be wanderingtoward the PDA phones If you are looking to combine all your devicesinto one then you are definitely looking at the cutting-edge phones

          Quick ReferencesThe Basics

          The basic physical features of a phone are the same frommodel to model

          The way different models package these features varies greatly(see Chapter 6ldquoGuide to Cellular Phonesrdquo)

          Certain physical features like display screen can cause thephone to be more expensive if the screen is especially large ormulticolor

          A Beginnerrsquos Guide to Phone Features

          Most phones have these features in some capacity

          Standard features vary from manufacturer to manufacturerrather than by wireless carrier

          Standard features include automatic redial phone book bat-tery level indicator and more

          In order to get these common features not only do you needa compatible phone but you also need a wireless plan thatsupports the service you are looking for

          The Components of a Wireless Phone bull Chapter 5 69

          wwwgetconnectedcom

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          70 Chapter 5 bull The Components of a Wireless Phone

          The wireless plan may charge additional fees for these service-based features

          Other features include call waiting voice mail and three-waycalling

          These features also require service support from your wirelesscarrier but they are available only in certain phone models

          The wireless plan may charge additional fees for these service-based features

          These features are improving all of the time

          Service-based features also include text messaging andWireless Internet

          The Cutting Edge

          These features are the latest technology advances for phones

          Be prepared to pay more for these features

          Look here if you are trying to combine multiple devices (egyour phone and your PDA) into one

          These features include MP3 player sync with your PC andspeaker phone

          wwwgetconnectedcom

          165_cell_C05qk 111401 435 PM Page 70

          Guide to WirelessPhones

          Quick References in this chapter

          Size and Weight

          Networks Available

          Case Design

          Color

          Cost

          Talk Time and Standby Time

          Popular Wireless Phones

          Summary

          Quick References

          71

          Chapter 6

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          72 Chapter 6 bull Guide to Wireless Phones

          IntroductionYou have several options when selecting a phone that fits your pricerange and with enough features to suit your lifestyle there are manydiverse styles of phonesThe form color and size of the phone youcarry can serve as a reflection of your character and speak volumes tothose around you as to what type of person you are

          As current general rules dictate the most popular phones areextremely small thin or lightweightThese days it seems that just asone manufacturer creates the smallest lightest or thinnest phone thereis another company developing a phone that claims to be even better

          In addition to phones varying in size and weight many phones letyou change the appearance of the phone by letting you change thefaceplateThe ability to make such transformations makes it feel as ifyou have an entirely different phone by spending only a small amount

          With so many options the decision as to which style of phone isright for you is a difficult one to make In this chapter we explore thevariety of options that are available hopefully making the choice clearerfor you

          Size and WeightFor the past couple of years phones have become smaller and smallerto the point where it has become almost miraculous that even smallerphones are being produced In the 1980s wireless phones ranged in sizefrom 8 to 12 inches However as with all technology engineers devel-oped methods of creating even smaller phones to the point we are attoday where we can tuck our phones away in a shirt or pants pocketand forget about it

          Large PhonesSurprisingly enough any phone that is more than five inches in length isconsidered largeAdditionally these phones are usually the heaviestphones on the market with most weighing more than six ounces Largersized phones may not necessarily be heavier than smaller phones how-ever since several manufacturers are creating new phones that are longbut extremely thin and light If size or weight is a strong concern for youa small- or medium-sized lightweight phone which offers similar featuresin a much more manageable size may be a better option for you

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 73

          Some of the phones that are classified as large often are used inpromotions as free phones but others like the Kyocera (shown inFigure 64) are the most advanced phones on the market today and canbe as expensive as $500 Figures 61 through 64 depict the most pop-ular types of todayrsquos large phones

          Figure 61 Motorola i700 86 oz 52 inches

          Figure 62 Ericsson R289LX61 oz 51 inches

          Figure 63 Nokia 5165 60 oz 52 inches

          Figure 64 Kyocera QCP 603574 oz 56 inches

          wwwgetconnectedcom

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          74 Chapter 6 bull Guide to Wireless Phones

          Medium-Sized PhonesA phone that is four to five inches long and three to five ounces inweight qualifies as medium-sizedThese phones are typically in themiddle price range and have many of the latest features Some exceptionsare phones that include the latest and greatest features like the ability toload and play MP3 music Figures 65 through 68 are indicative of themedium-sized phones that are most common with the general public

          wwwgetconnectedcom

          Figure 65 Nokia 3360 48 oz 45 inches

          Figure 66 Samsung N200 47 oz 43 inches

          Figure 67 Touchpoint 210046 oz 48 inches

          Figure 68 Samsung UproarMP3 Phone 42 oz 42 inches

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          Guide to Wireless Phones bull Chapter 6 75

          Small or Compact PhonesAny phone shorter than four inches is considered to be small or com-pact In addition to being the smallest sized phones on the market theyare usually the lightestYou will find many of the cutting edge featureson these phones including color screens and the ability to load picturesthat can pop up on the screen when certain people call you Figures 69through 611 illustrate some of the more popular compact phones avail-able today

          wwwgetconnectedcom

          Figure 69 Nokia 8260 34 oz 40 inches

          Figure 610 Touchpoint 110042 oz 34 inches

          Figure 611 Touchpoint 5200 37 oz 34 inches

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          76 Chapter 6 bull Guide to Wireless Phones

          Networks AvailableMost of the phones available today are digital phones but if theyoperate only on a single digital frequency and not on the more ubiqui-tous analog network you may end up with a phone that works only invery limited areas Phones on the market today fall into three cate-gories

          Single Mode Dual Mode

          Tri-Mode

          For more information regarding analog and digital technologies seeChapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo

          Single Mode Some of the newest digital phones being introduced support only asingle digital network because the manufacturer wanted to get it tomarket quickly to make sure they got the newest coolest phone on theshelf firstAll manufacturers produce single mode phones But theproblem may be that itrsquos cool when it works downtown but if you tryto use it when driving to your house in the suburbs you may be out ofluck Before purchasing a phone remember to check the phonersquos speci-fications or ask a customer service representative to explain the phonersquosmode to make sure it will work everywhere you need it to work

          Dual ModeMany digital phones are dual mode that is they work on two net-worksmdashdigital and analog Some of the phones that are available as dualmode actually work on three networksmdashfor example the 800 MHzanalog network the 800 MHz digital network and the 1900 MHz dig-ital networkThese phones will allow you the most use because theyare most likely to find an available network wherever you are

          Tri-Mode A small number of phones available today are called tri-modeThismeans that they work on three frequencies 800 MHz analog 1900MHz US digital and another international digital frequencyTri-mode

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 77

          phones are the ones that will work overseas in many countries aroundthe world

          Case DesignIn addition to varying dramatically in dimension and weight wirelessphones also differ greatly in their overall body styleAll phones fall intoone of two categories

          Traditional

          Flip

          Traditional Style Roughly 75 percent of wireless phones fall under the traditional designcategory incorporating a one-piece design with keypad and screen inplain view and accessible at all times Nokia originally popularized thetraditional body style and has incorporated this design into most of thephones it sellsThe traditional-style phones vary dramatically in size inweight Figures 612 through 614 are good examples of the mostcommon traditional style

          wwwgetconnectedcom

          Figure 612 The Nokia 5165 Figure 613 The Motorola i2000

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          78 Chapter 6 bull Guide to Wireless Phones

          Flip StyleFlip style phones feature a cover that either partially or completelyencloses the phone in the closed positionThe flip feature can serveas an answer or end call function and protects the keypad andor dis-play screen depending on the size of the flip Almost all flip phonescan be classified as compact or small in terms of their size andweight Some of the most common flip phones can be seen inFigures 615 through 617

          ColorBermuda blue gecko green red pepper brushed aluminum With somany options available it is hard to decide which color will suit youbestA phone that looks really fashionable when you purchase it maylose its appeal as the months pass One consolation is that there are sev-eral phones available (ie Nokia 3360 Nokia 8290 and Kyocera QCP-2035) that allow you to change the faceplate of the phone virtuallygiving you a brand new phone for just a fraction of the price (SeeChapter 7ldquoAccessories for your Wireless Phonerdquo for more informationon faceplates)

          wwwgetconnectedcom

          Figure 614 The Ericsson R289LX

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          Guide to Wireless Phones bull Chapter 6 79

          wwwgetconnectedcom

          Figure 617 The Samsung N200

          Figure 615 The Motorolai1000

          Figure 616 The Touchpoint1100

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          80 Chapter 6 bull Guide to Wireless Phones

          CostPhone prices range from free to $600 with most of the phones aver-aging between $100 and $200The prices that you see are the retailprices which include the requirement to sign up for a service planwhen buying the phone If you are looking to buy a phone without aservice plan the prices tend to be higher

          In fact there are few places where you can buy a phone withoutthe service plan attached today Phones that cost $200 with a servicecontract typically carry a list price of $500 if you would like to pur-chase the phone without a designated service plan Cellular serviceproviders pay a rebate to retailers in exchange for a service contract andretailers pass on the cost savings to customersmdashas long as the servicecontract remains in the deal

          You pay a premium for tiny lightweight models whether they are dig-ital or analogWireless phones that sell for under $100 are on the budgetplanThese phones are typically larger and heavier with minimal featuresalthough they generally perform just as well as phones that are moreexpensive Mid-priced phones in the $100 to $250 range are smaller andlighter with extended-life batteries alphanumeric text messaging direc-tory features and more High-end phones sell for $400 and up and offerthe latest features the smallest designs and the most attractive styling

          Talk Time and Standby TimeDepending on how often you plan to use your phone talk time andstandby time amounts are something that you should definitely considerwhen selecting a wireless phone If you are traveling across the UnitedStates do you want your phone to run out of power when you reachMissouri Of course not However if you plan on using your phoneonly for short conversations and have the ability to recharge the phoneevery evening then talk time and standby time will not be as big of aconcern for youTalk time is the actual amount of time spent on con-versation and standby is the time a phone is on and ready to receive acall Digital phones are more efficient and have longer talk and standbytimes than analog phonesA battery that offers 110 minutes talktime50 hours standby time in analog mode might deliver more thanthree hours talk time or eight days standby when used with a digitalphone If the battery runs out it simply turns off the wireless phoneuntil you recharge it or you are able to replace the battery with a fully

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 81

          charged oneA longer talk time could save you a lot of time and frus-tration but if you do not talk on your phone a lot it could be unneces-sary Batteries generally have a range from 60 to 600 minutes for talktime Standby time ranges from 2 to 484 hours

          Another thing to remember when you look at the talk time andstandby time for a battery or phonemdashvery seldom do you use only talktime or only standby time you typically use a combination of the twoJust as your carrsquos mileage is better on the highway your phonersquos batterylasts longer while you are not talking (standby) But always beware justlike your carldquoyour mileage may varyrdquo from what the manufacturerstates in the specifications

          Popular Wireless PhonesThis section will allow you to browse through the specifics for manyphones on the market (in alphabetical order) so you can compare themside-by-sideWersquove taken some of the more popular wireless phones avail-able today and provided you with the following details for each phone

          Service Provider Price Weight Height Mode Internet Ready

          Text Messaging Capabilities

          Remember however that manufacturers are always creating newphones and that the phones and prices displayed in this section are thecurrent offerings New models may be released to the general publicand prices for consumers are subject to change

          NOTE

          This section shows some of the phones available from a few wire-less carriers so you can see the wide variety of phones and pricesout there today For a complete list of currently available phonescheck wwwgetconnectedcom because the phone models andprices change often

          wwwgetconnectedcom

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          82 Chapter 6 bull Guide to Wireless Phones

          The Ericsson R289LX

          Service ProviderATampT Price $9999 Weight 6 ounces Height 63 inches ModeTri-mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 83

          The Kyocera QCP-2035

          Service Provider Sprint PCS Price $9999 Weight 44 ounces Height 51 inches ModeTri-mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          84 Chapter 6 bull Guide to Wireless Phones

          The Kyocera QCP-6035

          Service Provider Sprint PCS Price $39999 Weight 74 ounces Height 56 inches ModeTri-mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 85

          The Mitsubishi T250

          Service ProviderATampT Price $9999 Weight 7 ounces Height 56 inches ModeTri-Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          86 Chapter 6 bull Guide to Wireless Phones

          The Motorola i1000plus

          Service Provider Nextel Price $14999 Weight 54 ounces Height 45 inches Mode Single Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 87

          The Motorola i2000

          Service Provider Nextel Price $19999 Weight 79 ounces Height 50 inches ModeTri-mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          88 Chapter 6 bull Guide to Wireless Phones

          The Motorola i550plus

          Service Provider Nextel Price $7999 Weight 9 ounces Height 52 inches Mode Single Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

          165_cell_C06qk 111401 437 PM Page 88

          Guide to Wireless Phones bull Chapter 6 89

          The Motorola i700plus

          Service Provider Nextel Price $9999 Weight 86 ounces Height 52 inches Mode Single Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          90 Chapter 6 bull Guide to Wireless Phones

          The Motorola V2397

          Service ProviderATampT Price $4999 Weight 38 ounces Height 51 inches ModeTri-mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 91

          The Nokia 3360

          Service ProviderATampT Price $12999 Weight 48 ounces Height 45 inches ModeTri-mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          92 Chapter 6 bull Guide to Wireless Phones

          The Nokia 5165

          Service ProviderATampT Price $7999 Weight 6 ounces Height 52 inches ModeTri-Mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 93

          The Nokia 6160

          Service ProviderATampT Price $12999 Weight 6 ounces Height 52 inches ModeTri-mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          94 Chapter 6 bull Guide to Wireless Phones

          The Nokia 8260

          Service ProviderATampT Price $19999 Weight 34 ounces Height 41 inches ModeTri-mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 95

          The Panasonic Allure

          Service ProviderATampT Price $14999 Weight 27 ounces Height 46 inches ModeTri-Mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          96 Chapter 6 bull Guide to Wireless Phones

          The Panasonic Versio

          Service ProviderATampT Price $12999 Weight 31 ounces Height 46 inches ModeTri-mode Internet Ready No

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 97

          The Samsung N200

          Service Provider Sprint PCS Price $17999 Weight 47 ounces Height 43 inches Mode Dual Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          98 Chapter 6 bull Guide to Wireless Phones

          The Samsung Uproar MP3

          Service Provider Sprint PCS Price $19999 Weight 42 ounces Height 42 inches Mode Dual Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 99

          The Sanyo SCP-5000

          Service Provider Sprint PCS Price $49999 Weight 36 ounces Height 37 inches Mode Dual Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          100 Chapter 6 bull Guide to Wireless Phones

          The Sanyo SCP-6000

          Service Provider Sprint PCS Price $29999 Weight 23 ounces Height 50 inches Mode Single Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 101

          The Sprint Touchpoint 1100

          Service Provider Sprint PCS Price $12999 Weight 42 ounces Height 34 inches Mode Single Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          102 Chapter 6 bull Guide to Wireless Phones

          The Sprint Touchpoint 2100

          Service Provider Sprint PCS Price $12999 Weight 46 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 103

          Sprint Touchpoint 2200

          Service Provider Sprint PCS Price $14999 Weight 45 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          104 Chapter 6 bull Guide to Wireless Phones

          The Sprint Touchpoint 5200

          Service Provider Sprint PCS Price $19999 Weight 37 ounces Height 34 inches Mode Dual Mode Internet ReadyYes

          Text Messaging CapabilitiesYes

          wwwgetconnectedcom

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          Guide to Wireless Phones bull Chapter 6 105

          wwwgetconnectedcom

          SummaryThere are many things to evaluate when deciding on the wirelessphone for youThe height weight features and price are just some ofthe things to consider when making your decision

          Quick ReferencesSize and Weight

          For the past several years phones have become smaller andsmaller

          Large phones are five or more inches in length and usuallyweigh more than six ounces

          Medium phones are four to five inches in length and weighthree to five ounces

          Small or compact phones are less that four inches long andusually weigh less than four ounces

          Networks Available Most of the phones available today are digital phones but if

          they operate on only a single digital frequency and not on themore ubiquitous analog network you may end up with aphone that works only in very limited areas Phones on themarket today fall into three categories

          Single mode Dual mode Tri-Mode

          Case Design In addition to varying dramatically in dimension and weight

          wireless phones also differ greatly in their overall body styleAll phones fall into one of two categories traditional or flip

          Color Phones come in many different colors

          If you want to be able to change the color of your phonepurchase one that allows you to change the faceplate

          165_cell_C06qk 111401 437 PM Page 105

          Cost

          Phone prices range from free to $600 with most of thephones averaging from $100 to $200

          Most wireless phones must be purchased with a service planto get the retail pricing buying a phone without a plan cancause the price to skyrocket

          Talk Time and Standby Time

          Talk time is the actual amount of time spent talking on yourphone it ranges from two to eight hours depending on thephone

          Standby is the actual amount of time can be phone on andready to receive calls it ranges from 50 to 300 hoursdepending on the phone

          Popular Wireless Phones

          Compare phones by service provider price weight heightmode Internet capability and text messaging capability

          106 Chapter 6 bull Guide to Wireless Phones

          wwwgetconnectedcom

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          Accessories forYour WirelessPhone

          Quick References in this chapter

          Hands-Free Kits

          Cases and Belt Clips

          Chargers

          Batteries

          Faceplates

          Summary

          Quick References

          107

          Chapter 7

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          108 Chapter 7 bull Accessories for Your Wireless Phone

          IntroductionWhen you are deciding on the wireless phone you want to buy youmay want to consider what kind of accessories you will needDepending on how you use your phone certain accessories like ahands-free kit or a cigarette lighter adapter could come in quite handyIf you are a fashion conscious individual you may want to buy a colorfulfaceplate or a light-up antennaWe especially recommend using a hands-free kit in the car because talking on the phone while driving can proveto be quite dangerous and has even been outlawed in certain cities

          The accessories shown here are just a small number of the totalaccessories availableWe have broken them down into categories so youcan get an idea of the types of accessories you may want to add to yourphone purchaseThe prices vary based on the model of phone and themanufacturer of the accessory Once you choose your phone howevermake sure that the accessories you want are available for it before youactually make the purchase

          Hands-Free KitsGiven recent national legislation outlawing operation of a wirelessphone while driving hands-free kits quickly have become the mostpopular type of accessory Simple hands-free kits include an earpiece

          wwwgetconnectedcom

          Figure 71 The Nokia Hands-Free Kit

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          Accessories for Your Wireless Phone bull Chapter 7 109

          and microphone allowing you to talk on your phone without usingyour hands Kits start at $20 and come in a variety of styles Simplehands-free kits come in a variety of styles so it is important to check allyour options before purchasing Many phones also come with a hands-free earpiecemicrophone so check to make sure you do not buy one ifyou donrsquot need to Figures 71 and 72 show two the more popularhands-free kits and car kits available today

          Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor a speakerthat is mounted near the dash a cradle that holds the phone and ajunction box where all cords connect Prices range from $180 to$300 for these more sophisticated kits depending on the phone andfeatures

          Cases and Belt Clips Cases protect a phone from dust and moisture while still allowing youto operate the phone Dust and moisture can seep into your phone andpossibly ruin its inner circuitry Cases are especially helpful if you knowthat you will be submitting your phone to regular abuse because theyabsorb some of the shock or cover the screen to prevent it fromcracking if dropped Some cases cover the entire phone others simplyprotect the screen or keypad Holsters are another kind of case that cliponto your belt Simply slide your phone in and out while the holsterremains fastened securely to your belt clipThese cases usually cost $10to $20 on average

          wwwgetconnectedcom

          Figure 72 The Samsung Car Hands-Free Kit

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          110 Chapter 7 bull Accessories for Your Wireless Phone

          Belt clips provide easy access to your phone when receiving a callMost belt clips also offer swivel features that allow you to access yourphone more easily Holsters also cost between $10 and $20 Figures 73through 75 show different types of carrying cases the more commontypes of belt holsters can be seen in Figures 76 and 77

          wwwgetconnectedcom

          Figure 73 The Nokia Full-Phone Case

          Figure 74 The Samsung Full-Phone Case

          Figure 75 The Nokia Semi-Phone Case

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          Accessories for Your Wireless Phone bull Chapter 7 111

          Chargers Phones are usually sold with standard AC battery chargers that you canplug into the wall in your home or office Rapid travel chargers cancut charging times in half Charging times vary based on the type ofphone and batteryA typical rapid battery charger can charge alithium-ion (Li-Ion) battery used with a digital phone in two hourscompared to four hours with a standard charger Rapid chargers forthe car plug into the cigarette lighter adapter and can often provide a

          wwwgetconnectedcom

          Figure 76 A Nokia Belt Clip

          Figure 77 A Samsung Belt Clip

          165_cell_C07qk 111201 211 PM Page 111

          112 Chapter 7 bull Accessories for Your Wireless Phone

          full charge in two hours Phones can often charge and be used forconversation simultaneously although the charging time lengthenswhen the phone is in useThe price range for standard rapid andvehicle chargers is between $15 and $30 Different types of chargerscan be seen in Figures 78 through 710

          wwwgetconnectedcom

          Figure 78 A Nokia Car Charger

          Figure 79 A Nokia AC Battery Charger

          Figure 710 A Nokia Desktop Charger

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          Accessories for Your Wireless Phone bull Chapter 7 113

          Batteries All wireless phone batteries are rechargeableA rechargeable battery canaccept 200 to 400 recharges before it needs to be replaced Having aspare charged battery ensures that you will always be able to make andreceive callsAccessory batteries range from about $25 for a standard-life battery to $80 for an extended-life lithium-ion battery Batterycapacity is measured in talk time or standby time Digital phones con-sume less power than analog phones because the digital phones havethe ability to use the power they require more economically Extendedlithium-ion batteries offer the best performance usually allowing fivehours talk time or one to two weeks standby in digital mode

          The following is a breakdown of the three standard wireless phonebatteries nickel cadmium (NiCad) nickel metal hydride (NiMH) andlithium-ion (Li-Ion)

          NiCad This is an older technology and has some technicalproblems Memory effect also known as ledges can reducethe capacity of the battery if it is charged repeatedly withoutbeing fully discharged In addition the battery must be dis-posed of properly because it is an environmental hazard

          NiMH A newer technology that does not suffer frommemory effects like the NiCad battery It also holds a chargelonger then the NiCad

          Li-Ion A long lasting and light battery that does not sufferfrom memory effects It is however more expensive than theother battery types

          Faceplates If yoursquore the type of person who likes to change looks at a momentrsquosnotice then a phone with the ability to change faceplates is the choicefor you Faceplates allow you to feel like you have a new phonewithout having to shell out the cashThere are many different colorsand designs for many models of phones If you want to be blue one dayand have tiger stripes the next you can with certain phones Look tosee if the phone you are interested in has changeable faceplates to besure you can customize your look Faceplates usually cost under $20and come in a variety of colors and textures

          wwwgetconnectedcom

          165_cell_C07qk 111201 211 PM Page 113

          SummaryJust as there are many wireless phones from which to choose there areeven more phone accessories to consider buyingThe basic categories ofaccessories will help you determine if you need or want accessoriesSometimes the accessories you want are necessities like a car charger ifyou use your phone while on the road Other times accessories can bejust for fun like a faceplate that has your favorite college logo on itAndwireless phone accessories make great gifts tooYou will get a standardcharger and a battery with your phone although you may get more like ahands-free earpiece If you want added convenience or added personaliza-tion for your phone then add some accessories when you buy your phone

          Quick ReferencesHands-Free Kits

          Simple hands-free kits include an earpiece and microphoneallowing you to talk on your phone without using yourhandsThese kits start at $20 and come in a variety of styles

          Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor aspeaker that is mounted near the dash a cradle that holds thephone and a junction box where all cords connect Prices rangefrom $180 to $300 depending on the phone and features

          Cases and Belt Clips

          Cases protect a phone from dust and moisture while allowingyou to operate the phone

          Belt clips provide easy access to your phone when receiving acall

          Prices for cases and belt clips range from $10 to $20

          Chargers

          Phones are usually sold with standard AC battery chargers

          Car chargers are available if you spend time on the road

          Rapid travel chargers can cut charge time in half

          Charging times vary based on the type of phone and battery

          114 Chapter 7 bull Accessories for Your Wireless Phone

          wwwgetconnectedcom

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          Batteries

          All wireless phone batteries are rechargeable

          A rechargeable battery can accept 200 to 400 recharges beforeit needs to be replaced

          Batteries range from about $25 for a standard-life battery to$80 for an extended-life lithium-ion battery

          Faceplates

          Faceplates allow you to feel like you have a new phonewithout having to shell out the cash

          Faceplates are usually under $20 and come in a variety ofcolors designs and textures

          Accessories for Your Wireless Phone bull Chapter 7 115

          wwwgetconnectedcom

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          165_cell_C07qk 111201 211 PM Page 116

          Service Plans and Rates

          Part III

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          165_cell_C08qk 111401 441 PM Page 118

          UnderstandingService Plans

          Quick References in this chapter

          Understanding Basic Plan Structures

          Breaking Down Wireless Plans and Fees

          The Prepaid Option

          Summary

          Quick References

          119

          Chapter 8

          165_cell_C08qk 111401 441 PM Page 119

          120 Chapter 8 bull Understanding Service Plans

          IntroductionChoosing your wireless phone is only one part of the puzzlemdashtheother piece is the wireless service or rate plan Shopping for a wirelessplan can be an extremely overwhelming experience especially if it isyour first timeThere are so many plans to choose from so manydetails so many ldquogreat offersrdquo to take advantage of Understanding howplans are structured how they are priced and how your usage patternsfit into these plans should help you find the best plan for you

          Service plans have gone through some major changes over theyears Originally you would buy a rate plan which would charge youfor simple network access and for every minute you used to talk onyour wireless phoneYou would be charged extra for long distance callsand if you wanted to use your phone while driving across the countryforget it You could use your phone when you were far away fromhome but you needed to carry a huge book with you full of 800 num-bers to call based on where you were and on whose network youwould come up onmdashand then you would be charged incredible ratesper minute to make a callThat was early roamingmdashthankfully it is awhole lot easier now and a whole lot less expensive

          As wireless carriers are merging and forming more national net-works the nature of plan structures are also changing and becomingmore affordableThis affordability can be customized depending onhow you use your phone as many service providers now offer differentflavors of wireless rate plans

          All-inclusive plans which offer one rate for all calls made orreceived on that specific wireless carrierrsquos network

          All-inclusive plans which offer one rate for all calls made orreceived on any wireless carrierrsquos network

          Regional and local rate plans with agrave la carte selections forlocal calling minutes

          Long distance calling Middle of the day calling Weekend calling

          International calling

          wwwgetconnectedcom

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          Understanding Service Plans bull Chapter 8 121

          Basically there is something for everyone which is why you needto understand what this all means and how you will use your phone inorder to select the plan that is perfect for you

          Understanding Basic Plan StructuresAfter years of changing plan structures around wireless service providersseem to have agreed for the time being that offering three types of plansmakes the most senseThe three general types of plans are

          Local plans Regional plans

          National plans available with or without roaming charges

          Choosing the right type is key to getting the most for yourmoneyAlthough a local plan may offer you the most minutes perdollar it may not be the best plan for you if you travel frequentlyChoosing the best service plan for you will require you to understandwireless plans as well as to understand how when and where you planto use your phone Refer to Table 81 for a quick comparison of thedifferent types of plans

          Local PlansThe service area (see Chapter 9 ldquoWireless Carriers and Service Areasrdquofor more information) for a local plan is usually your metropolitanarea and immediate surrounding areas For example a user with alocal plan in the Boston area would likely be able to make and receivecalls from inside the Boston metropolitan area and some of the sur-rounding areas (some may include areas in Rhode Island NewHampshire and Connecticut) without being charged extra feesWhenusing your phone outside of your service area you will be charged aroaming fee Some wireless providers will charge you a regionalroaming fee and a higher national fee depending on where you areYou should make sure you check out both the service area androaming rates of the plans you are considering Additionally if you aremaking calls to places outside of your calling area you will be chargeda long distance fee

          wwwgetconnectedcom

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          122 Chapter 8 bull Understanding Service Plans

          wwwgetconnectedcom

          Table 81 A Side-by-Side Look at Types of Wireless Phone Plans

          Local Regional National National NextelPlans Plans Plansmdash Plansmdash VoiceStream

          No Fees With Fees

          Coverage Your metropolitan Greater coverage All of Anywhere on Anywhere onarea and some than local plansmdash the US the wireless their networksurrounding usually include carrierrsquos (most major areas most of the network metropolitan

          surrounding (most major areas)states (ie metropolitanNortheast and coverage may surroundinginclude all states areas)from Maine down to DC)

          Roaming Per-minute Per-minute No roaming Per-minute Your phoneCharges roaming fees fees charged feesmdashyour roaming fees will not work

          for any minutes for any included for calls made if you are offused outside of minutes used monthly anywhere that the networkyour local outside of minutes is not on thearea your region can be used wireless carrierrsquos

          anywhere network if you you can can get a signal get service your phone will

          work on

          Long Per-minute fees Free long Free long Free long Depends onDistance for any long distance for distance for distance if the the planmdash

          distance call no calls made from calls made call is made some plansmatter where you within your from from the include freeplace the call coverage area anywhere network long distance(some wireless but will have per-minute and some docarriers are now per-minute fees fees for calls notoffering pro- for calls made made off themotions for free from outside networklong distance your coveragefor calls made areafrom within your coverage area)

          Who If you plan to If you travel These are the Good value if Nextel appeals Should use your phone mostly regionally most expen- you plan to to businessUse for local calling and plan to sive plans use your phone users becauseIt primarily around use your phone when looking mostly in major of their Direct

          town these are when you travel at the price metropolitan Connectgreat plans and these are appro- per included and surround- Minutes include the most priate for you minute but ing areas which allowsminutes per dollar per minute they if you plan you to use

          are more to use your your phone asexpensive than phone all over a walkie-talkielocal plans but the country on which is veryit may be a consistent inexpensiveworth it basis this will per-minute

          end up being VoiceStream your best has great option plans with

          any-time min-utes for theirnetwork

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          Understanding Service Plans bull Chapter 8 123

          wwwgetconnectedcom

          REALLY LOCAL WIRELESS

          Cricket Communications is a unique wireless provider as they pro-vide only local service (currently in some areas of AZ AR CO GAID KS NM NC OK PA TN UT and WA) For around $30 Cricketgives you unlimited local calling Long distance charges are addi-tional per-minute fees Other wireless carriers are starting to offerservices similar to Cricketrsquos such as NorthCoast PCS in Clevelandso this idea is catching on and may make sense if you use yourphone only in your local area Another use for these types of wire-less services are for use as a second phone line in your homeinstead of adding another home phone number

          Regional PlansRegional plans are the next level of service plansThey will be slightlymore expensive per minute than a local plan but it may be wellworth it for youThe service areas for these plans include most ofyour region for example most of the Northeastern states orSoutheastern states If you travel and plan to use your phone in thestates surrounding yours these plans are probably appropriate for youYou will not be charged any roaming fees within your service areaand you will not be charged long distance fees for making long dis-tance calls from within your service areaYou will be charged bothroaming and long distance fees (when applicable) for calls made fromoutside of your service area

          National Plans without Roaming ChargesNational plans (such as ATampTrsquos Digital One Rate plans CingularrsquosNation rate plans or Verizonrsquos SingleRate plans) are examples of rateplans with no additional roaming charge anywhere you make or receivecallsThese plans allow you to use your phone anywhere to call any-where without being charged roaming or long distance fees Eventhough these plans are the most expensive plans per minute they maybe well worth your money if you travel extensively or make a consider-able number of long distance calls per month

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          124 Chapter 8 bull Understanding Service Plans

          National Plans with Roaming ChargesSome wireless carriers offer national plans with no roaming charges orlong distance fees when you are anywhere in the United States on theirnetwork (for example Sprint PCS)This is different from the othernational rate plans in that if you go outside of that wireless carrierrsquos net-work into another network where you can make calls you will becharged roaming feesThis means that if you plan to use your phonemostly in metropolitan areas where the wireless carrierrsquos network isestablished you will not be charged any additional fees If you plan touse your phone outside of their coverage areas you will be chargedroaming feesThese national plans can be an excellent value if you willbe traveling across the country on the wireless carrierrsquos network Just besure to check the coverage for the cities to which you plan on traveling

          NEXTEL AND VOICESTREAM NATIONAL PLANS

          Nextel and VoiceStream are a little bit different as well They likeSprint have built their network in most major metropolitan areasTheir current phones do not have the ability to work on an analognetwork or other digital technology so if you go off of their net-work you cannot make or receive calls

          Breaking Down Wireless Plans and FeesEvery wireless plan has some basics associated with it that you shouldunderstand Each plan has a monthly fee a number of included min-utes and additional fees when you use your phone above what isincluded in your monthly plan For example a typical wireless phoneplan (with local coverage) has a monthly fee of about $30 to $40 andmay include 400 local minutesYou would be charged additional fees(say $025 per minute) if you use more than your allotted monthlyminutes if you make any long distance calls (another $025 perminute) or if you make any calls from outside of your coverage area(roaming fees of maybe $060 per minute) So that $30 to $40 plan canend up costing you a great deal more if you donrsquot understand your planand what it includes (see Table 82)

          wwwgetconnectedcom

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          Understanding Service Plans bull Chapter 8 125

          wwwgetconnectedcom

          Table 82 A Generic Monthly Bill for Wireless Service

          ABC Wireless Company

          123 Main StWireless City USA 12345 Questions Call us at 800-555-1122

          BILL DATE 8212001PERIOD 072101 thru 082001ACCOUNT 22222222PHONE 123-456-7899

          DETAIL OF ACCOUNT SUMMARY

          PAYMENTS723 5499Total Payments 5499cr

          DETAIL OF CURRENT CHARGES

          PlanmdashRegional Plan $4999Monthly Fee $4999450 minutesPeak $035 Off-peak $035

          Monthly Service ChargesMonthly Service - 072101 thru 082001 4999

          Total Monthly Service Charges 4999

          HOME USAGE CHARGESMinutes Rate

          Included in Plan - Peak 193 (x) 000 000Included in Plan - Off-Peak 257 (x) 000 000Billed Peak 4 (x) 035 140Billed Off-peak 4 (x) 035 140Total Air Charges 458 280Directory Assistance Charges 129Total Home Usage Charges 409

          ROAMING CHARGES (calls placed outside the home service area)Roaming Usage Charges 504Roaming Surcharges 420Total Roaming Charges 924

          OTHER CHARGES AND CREDITS

          Federal Universal Service 046Total Other Charges and Credits 046

          TAXESFederal 237State 395Total Taxes 632

          TOTAL CURRENT CHARGES 7010

          Previous pay-ments on youraccount

          A summary ofyour currentplan

          Your basicmonthly fee

          A breakdown ofthe minutes thatyou used If youused more min-utes than areincluded in yourplan you willsee that here

          Roaming feesmdashyou will oftenbe charged perminute in addi-tion to anoverall sur-charge forroaming

          Federal charges

          Taxes

          Grand Total

          165_cell_C08qk 111401 441 PM Page 125

          126 Chapter 8 bull Understanding Service Plans

          wwwgetconnectedcom

          Here are the things to look at when selecting your rate plan

          Included Minutes Every plan has a number of minutes thatyou are allotted per month Usually the greater the number ofminutes included the greater the monthly fee Some plansbreak their included minutes down further to let you knowwhen you can use them (ie anytime versus off-peak orweekend minutes) Make sure you understand how these timeperiods are broken down

          Monthly Fee This is the basic cost for one month of service Additional Per Minute Fee You will be charged a per-

          minute fee after you have used all of your included minutesThese fees can be as much as $045 a minute so they can addup quickly Some service providers have ways you can checkto see how many minutes you have remaining on youraccount for the month but others do not

          Roaming Fees These depend on the coverage of the planyou choose but you will be charged for using your phoneoutside of your service areaYou will be charged a per-minutefee and possibly a monthly roamer fee (usually around $3)when you use your phone while roaming

          Long Distance Fees Again depending on your plan youwill be charged a per-minute fee for making calls to numbersoutside of your service region

          ALWAYS UNDERESTIMATEWireless providers will often allow you to upgrade your plan if youconsistently use more minutes than your monthly allowance Youmay be required to renew your contract when you do this but itwill probably be worth your while However they will not usuallyallow you to downgrade your plan to a cheaper one If you are notsure which plan to go with always go with the less expensive plan

          10 SECONDS = 1 MINUTEMost service providers have one-minute billing increments Thismeans that on your bill a ten second call counts as one minute

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          Understanding Service Plans bull Chapter 8 127

          wwwgetconnectedcom

          YOUrsquoRE NOT STUCK

          Yoursquore not stuck with the long distance service (and rates) thatyour wireless provider offers Ask the wireless sales representativeor customer service agent for other wireless long distance carriersto see if you can save some money Also there are companies thatare similar to ldquodial-aroundrdquo or 10-10 services from your homephone These companies can help cut your wireless long distancebill and can help you make affordable international calls

          Additional Plan Features and FeesThere are many of other plan features that may be included in your ser-vice plan or you may choose to add onto your service plan Each ser-vice provider offers a different set of features and will include differentfeatures with their plansThe following includes a fairly standard list offeatures to consider with your plan

          Activation Fee Most service providers will charge you aone-time fee when you set up your service usually along thelines of $25 to $50

          Cancellation Fee Most wireless providers will also chargeyou if you want to end your service before the end of yourcontractThis can be as much as $150 to $250 so make sureyou know what it is before you cancel

          Taxes Depending on what state you live in you will have toadd a couple dollars of taxes onto your monthly bill as well asa universal service fee

          Voice Mail Most service providers include some sort ofvoice mail service in their plans Enhanced voice mail servicemay cost you extra howeverAnd consumers should keep inmind that some service providers deduct minutes from yourincluded minutes when you check your voice mail from yourphone

          Caller ID The ability to see the number of the personcalling without answering the phone Being able to screenyour calls can be a time and money saver

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          128 Chapter 8 bull Understanding Service Plans

          Call Waiting The ability to receive incoming calls while onthe phone

          Call Forwarding The ability to send incoming calls toanother number Even though the ldquoabilityrdquo to do this is ofteninclude in your plan you may be charged for the airtimewhen using it or pay an additional per minute fee

          Three-Way Calling The ability to speak with two partiessimultaneously

          Wireless Internet Access The ability to access Internet-based messages news and information from your phone

          Text Messaging The ability to receive textual messages onyour phonersquos screen

          Directory Assistance Per-Call Fee Charging $099 percall to call directory assistance is typical

          Mobile-to-Mobile Calling Some service providers offerspecial rates for placing calls to other mobile customers ontheir network

          Handset Insurance Most service providers offer you theoption to pay a monthly fee for insurance that will allow youto replace your handset for free if it is lost or stolen

          International or Certain Country Calling Most wirelesscarriers will restrict your calls to destinations in the UnitedStates Some are adding the ability to call Canada or Mexicofor a low monthly fee plus your minutes of use

          CONSERVE YOUR MINUTES

          To conserve your minutes you may want to check your voice mailfrom a landline Even though voice mail may be included in yourplan the airtime will probably be deducted from your monthlyminutes

          The Prepaid OptionIf you truly need a phone only for emergency uses (or very limiteduse) it may be a good idea to consider prepaid plans (see Table 83)

          wwwgetconnectedcom

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          Understanding Service Plans bull Chapter 8 129

          With prepaid plans you donrsquot have a monthly fee or blocks ofmonthly minutes Instead you purchase a package of minutes to use atyour convenienceWhen you run out of minutes you purchase moreOne downfall of prepaid plans is that you will end up paying moreper-minute in lieu of the monthly fee you would be paying with astandard plan For most wireless providers the more minutes you pur-chase at once the lower the ldquoper-minuterdquo cost will be (ie a $25 refillcard may work out to about $035min while a $100 card may workout to about $025minute) Additionally the minutes that you pur-chase wonrsquot last forever Most often they will expire in two to threemonths

          Table 83 A Sample of Service Providers and Their Prepaid Plans

          Service Name of Provider Prepaid Service Summary of Service

          ATampT Wireless Free2Go WirelessSM Offers both local and national coverageMinutes sold in $25 $50 $100 or $200denominationsPer-minute rates range from $015 to$035 per minute for the local plan(depending on denomination purchased)Per-minute rates range from $025 to$065 per minute for national plan(depending on denomination purchased)

          Cingular Cingular Local coverage (no long distance chargesWireless Wireless for calls made from within home coverage

          Prepaid to US Mexico or Canada)Roaming is $195 per minuteMinutes sold in $10 $20 $30 $40 $50and $100 denominationsPer-minute rates range from $030 to$050 per minute depending on denomina-tion purchased

          Verizon [FREEUP] Prepay National coverage (on the Verizon WirelessWireless Service [FREEUP] Network)

          Roaming is $099 per minute off of thenetworkMinutes sold in $30 $50 $75 $150denominationsWeekday per-minute rates range from$025 to $035 per minute (depending ondenomination purchased)Night and weekend per-minute rates are$010 per minute

          wwwgetconnectedcom

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          130 Chapter 8 bull Understanding Service Plans

          FOR THE CREDIT-CHALLENGED

          All wireless service providers will run a credit check on you whenyou order their service Depending on what their criteria is andwhat your credit history is you may be required to have someonecosign your account you may have to give them a deposit or youmay be denied service Prepaid plans however do not require acredit check so this may be a good option for you

          wwwgetconnectedcom

          165_cell_C08qk 111401 441 PM Page 130

          SummaryWireless service providers generally offer three types of service planswith three types of coverage local regional and nationalWithin eachof those types service providers offer plans with different numbers ofincluded minutes (the more minutes the higher the monthly fee) Someplans will include basic plan features Beyond that you will be chargedadditional fees for extra features for using more minutes than are inyour plan or for roaming or long distance charges

          Quick References

          Understanding Basic Plan Structures

          Local Plans You can use your included monthly minutes inyour local area and will be charged roaming and long distancefees outside of that

          Regional Plans Your coverage area is larger than that oflocal plans (usually most of your surrounding states)You willbe charged for roaming outside of your region

          National Plans Your coverage area is the whole UnitedStatesYou will not be charged any roaming or long distancefees regardless of where you are for some national plans andyou will pay extra only when you go outside of the wirelesscarrierrsquos network for other national plans

          Breaking Down Wireless Plans and Fees

          All plans have a basic monthly fee that includes a number ofallotted minutes every monthYou will be charged for usingmore minutes than are included in your plan

          You will be charged roaming fees for making calls while out-side of your coverage area

          You will be charged long distance fees for making calls toareas outside of your coverage area

          Your plan will include some basic features like voice mail andcaller IDYou may be charged monthly for other features

          Understanding Service Plans bull Chapter 8 131

          wwwgetconnectedcom

          Understanding Service Plans bull Chapter 8 131

          165_cell_C08qk 111401 441 PM Page 131

          The Prepaid Option

          Prepaid plans are a good idea if you plan to use your phoneonly in emergencies or on a very limited basis

          Prepaid plans allow you to pay as you go so when you runout of minutes you buy more

          Prepaid plans cost more per-minute than standard monthlyplans

          132 Chapter 8 bull Understanding Service Plans

          wwwgetconnectedcom

          132 Chapter 8 bull Understanding Service Plans

          165_cell_C08qk 111401 441 PM Page 132

          Service Providersand Service Areas

          Quick References in this chapter

          What Services Are Available to You

          Service Areas

          Quality of Service

          Wireless Carrier Directory

          Summary

          Quick References

          133

          Chapter 9

          165_cell_C09qk 111401 618 PM Page 133

          134 Chapter 9 bull Service Providers and Service Areas

          IntroductionSo now you understand what wireless service plans are all about howthe plans are structured and how you will be billed (for more informa-tion see Chapter 8ldquoUnderstanding Service Plansrdquo) Finding out whatservice providers offer service in your area what kinds of services theyoffer and which one has the best coverage is a tough task Each serviceprovider in your area will offer slightly different kinds of service Itrsquosimportant to do your research to figure out which one will best meetyour needs

          What Services Are Available to YouIn most major cities in this country you will find that you have any-where between three and eight wireless providers from which tochoose Each of the service providers available in your area received(bought) licenses from the FCC to offer wireless service in your areaand then built the wireless network from the ground up Some of thewireless carriers have been around for 20 years and some have beenaround only for four or five yearsAlthough all networks are designedto maximize the quality of each call made by the wireless customerssome of the areas that supposedly are covered by the wireless carrierhave less than complete coverageThere are many factors that deter-mine if the coverage area will be satisfactory or unsatisfactorymdashthetopography of the area the number of users that will be using the net-work and the distance that the users are away from the closest tower

          Because each wireless carrier has built their own network you willnever find two wireless networks with the same voice quality in thesame placeThe quality of service varies from service provider to serviceproviderThe quality of service from one provider will also vary fromcity to city as wireless carriers have developed their networks morecompletely in some areas more than others It is important that youresearch the quality of service of the service provider that you are con-sidering since you probably will be committing yourself to the servicefor a year or so

          Wireless Service ProvidersThere are a multitude of wireless service providers out theremdashactuallybetween 350 and 400 licensed wireless carriers Some service providers

          wwwgetconnectedcom

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          Service Providers and Service Areas bull Chapter 9 135

          you will recognize immediately some service providers you may neverhave heard of Some offer national service some regional and someoffer only local service in just a few marketsTable 91 lists some of thetop service providers and what kind of coverage they offer with theirplansThis table also shows what kinds of rate plans are available fromthe wireless carriersA more complete service carrier directory can beseen later in this chapter

          Table 91 Service Providers and the Types of Rate Plans They Offer

          Service Provider National Regional Local Rate Rate Rate Plans Plans Plans

          Alltel Yes Yes Yes

          ATampT Wireless Yes Yes Yes

          Cingular Wireless Yes Yes Yes

          Cricket Communications No No Yes

          Nextel Yes No Yes

          Sprint PCS Yes No No

          Triton PCSSunCom Yes Yes Yes

          US Cellular Yes Yes Yes

          Verizon Yes Yes Yes

          VoiceStream Yes Yes Yes

          These carriers offer national rate plans that use networks through agreements with other carriersin many major metropolitan areas

          These carriers are considered national carriers with their own networks in the majority of thetop metropolitan areas in the United States

          Finding Service Providers in Your AreaSimply paying attention to advertising is an easy way to figure out whooffers wireless service in your areaWersquore sure that you have noticedhow inundated you are with ads for promotions and special offers onwireless service in your areaTo find out if a specific service provideroffers service in your area call them directly or visit their Web siteYoucan also visit wwwgetconnectedcom to find this information Hereyou can enter your ZIP code and see all of the service providers andplans that are available your area

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 135

          136 Chapter 9 bull Service Providers and Service Areas

          Service Areas The FCC defined the coverage areas and how they are broken downfrom city to city when it sold licenses to the service providers Eachmetropolitan and rural area of the United States was mapped out andgiven a number Each wireless carrier knows within which areas itcan sell service and where they cannotThe networks that the wire-less carriers have built have been based on where they are licensed tosell service and on their ability to cover those areas with their wire-less signal

          You are probably used to seeing service areas represented by cov-erage maps which show you what areas are covered by your serviceplan and what areas are roaming areas (for more information onroaming see Chapter 10 ldquoTravelingYour Domestic and InternationalRoaming Optionsrdquo)These coverage maps typically show areas wherethe wireless carrier offers service and areas where they will offer ser-vice in the future Although it is great that the service providers areexpanding their service areas it will not help you if you live or workin one of these future areas Also know that some maps represent theareas where the wireless carrier allows you to use your phonewithout getting charged roaming fees but other maps representwhere the service provider has built its networkThe differencebetween these two types of rate plans are often referred to as ratemaps versus coverage maps

          Local CoverageFigure 91 shows an example of a coverage map that represents the ser-vice area for an ATampT Wireless local calling plan in Boston MA

          In this example the shaded area from Washington DC to Mainerepresents the home coverage area for the Boston service areaThis isthe area where your included monthly minutes can be used Outside ofthis area you would be charged roaming fees In this case there is onlyone per-minute roaming rate which would be charged anywhere onthe map that is outside of the shaded states Some service providers willcharge you different roaming rates when you are outside of your homeservice area but still in your general region than they will if you areroaming outside the regionYou will also notice that there are someareas on this map where there is no wireless service at all shaded in

          wwwgetconnectedcom

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          Service Providers and Service Areas bull Chapter 9 137

          wwwgetconnectedcom

          Figure 91 Sample Coverage Map Depicting the ATampT Wireless LocalCalling Plan for Boston MA

          This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

          165_cell_C09qk 111401 618 PM Page 137

          138 Chapter 9 bull Service Providers and Service Areas

          wwwgetconnectedcom

          Figure 92 Sample Coverage Map Depicting the ATampT Wireless NortheastRegional Calling Plan

          This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

          165_cell_C09qk 111401 618 PM Page 138

          Service Providers and Service Areas bull Chapter 9 139

          dark gray (for example in northwestern Maine)These are areas wherethere is no wireless system built that will work with the technology ofATampT Wireless phones

          Regional CoverageFigure 92 shows an example of a coverage map for a regional plan forthe northeastern United States from ATampT Wireless

          Notice the differences between the shaded area of this map andthat of the local planThe shaded area is still the home coverage areabut this area is much larger extending from North Carolina to MaineAnd again areas outside of the shaded area would be charged roamingfees with the darkest gray areas not offering any service

          National CoverageSome service providers offer national coverageThis means that theyhave built their networks across a good part of the country and offerservice in most major metropolitan areas or they have agreements withother service providers in areas where they have not built their net-work Over the past year or so there has been a trend among wirelessservice providers to merge and become larger national providersTheseservice providers are able to offer wireless customers all-inclusivesingle-rate plansThe Yankee Group one of the leading telecommunica-tions industry analyst companies estimates that national serviceproviders account for about 75 percent of all wireless subscribers in theUnited States Figures 93 through Figure 96 represent some of thewireless service providers who have a national network and offernational coverage service plans

          NOTE

          Verizonrsquos map (which can be seen on page 140) is not a map ofwhere your wireless phone will work but rather a map to showwhere your wireless phone will be charged the rates you signed upfor under their Single Rate plans There are still areas of thecountry where you will not be able to make or receive calls

          wwwgetconnectedcom

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          140 Chapter 9 bull Service Providers and Service Areas

          Quality of ServiceAny wireless phone user will tell you that they do not always have per-fect service One of the trade-offs between being able to use yourphone while driving is that the science of wireless is not perfectEveryone occasionally must deal with dropped calls dead spots in cov-erage and weak signals But if you do your research to find out whichof the service providers in your area have the best service you can min-imize these annoyances

          wwwgetconnectedcom

          Figure 93 ATampT Wireless National Network

          This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

          165_cell_C09qk 111401 618 PM Page 140

          Service Providers and Service Areas bull Chapter 9 141

          Why Is Service Quality InconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) which cause service inter-ference If you travel extensively you may also find that call qualityvaries from city to city as service providers are still expanding their net-works and they have done so at different rates in different citiesYou

          wwwgetconnectedcom

          Figure 94 Sprint PCS National Network

          165_cell_C09qk 111401 618 PM Page 141

          142 Chapter 9 bull Service Providers and Service Areas

          may notice that on your drive to work for example that your recep-tion gets fuzzy in the same place everydayThis may be because as youare driving you are driving away from one service tower and into theservice of another towerThe area where you are ldquohanded off rdquo fromone tower to the next may not have very strong service Or you maynotice areas in large buildings where you cannot get service (eg theelevator basement or even areas behind some hills and mountains)Thesignal cannot penetrate through the thick walls and sometimes hastrouble reaching phones in the ldquoshadowrdquo of a hill or mountain

          Who Has the Best ServiceThis is a tricky question because the answer is different in every cityAnd the answer may even be different depending on where you live or

          wwwgetconnectedcom

          Figure 95 Verizon Wireless National Rate Map Representing Where TheirNational Rates Are in Effect

          Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

          These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

          165_cell_C09qk 111401 618 PM Page 142

          Service Providers and Service Areas bull Chapter 9 143

          around a cityThe best way to find out who has the best service is toask friends and neighbors who use their phones in the same places youplan to use yours Even though one service provider is known forhaving great service in your city they may not have the best service inyour immediate area or where you need to use your phone (ie if youcanrsquot get service in your house or on your drive to work you mayhave a slightly different opinion of their service) Keep in mind thatyou will not find a service provider that has perfectly complete cov-erage and that all service providers are working to expand andimprove their networks

          wwwgetconnectedcom

          Figure 96 Cingular Wireless Service National Coverage Map

          Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

          Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

          165_cell_C09qk 111401 618 PM Page 143

          144 Chapter 9 bull Service Providers and Service Areas

          Wireless Carrier Directory This section includes a sampling of the major wireless carriers in theUnited StatesWireless carriers are presented by numbers of subscribersand percentage of market share

          NOTE

          The data in this section came from each of the service providerrsquosQ2 2001 financial press releases Web sites and directly from thewireless carrier Market share percentage is based on number ofsubscribers compared to all subscribers in the United States at theend of Q2 2001

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 144

          Service Providers and Service Areas bull Chapter 9 145

          Verizon Wireless 28000000 subscribers 26 market share

          Web site httpverizonwirelesscom

          Figure 97 depicts the Verizon Wireless National Rate Map (repre-sents where their national rates are in effect)

          wwwgetconnectedcom

          Figure 97 The Verizon Wireless National Rate Map

          Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

          These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

          165_cell_C09qk 111401 618 PM Page 145

          146 Chapter 9 bull Service Providers and Service Areas

          Cingular Wireless 21200000 subscribers 19 market share

          Web site wwwcingularcom

          Figure 98 illustrates the coverage area for Cingular Wireless Service

          wwwgetconnectedcom

          Figure 98 Cingular Wireless Coverage Map

          Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

          Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

          165_cell_C09qk 111401 618 PM Page 146

          Service Providers and Service Areas bull Chapter 9 147

          ATampT Wireless 16400000 subscribers 15 market share

          Web site wwwattwscom

          Figure 99 shows the coverage areas for the ATampT Wireless nationalnetwork

          Figure 99 The ATampT Wireless National Network

          This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 147

          148 Chapter 9 bull Service Providers and Service Areas

          Sprint PCS 12823000 subscribers 12 market share

          Web site wwwsprintpcscom

          Figure 910 shows the completely digital Sprint PCS NationalNetwork

          Figure 910 The Sprint PCS National Network

          This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customerrsquosequipment terrain signal strength weather conditions and other conditions

          wwwgetconnectedcom

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          Service Providers and Service Areas bull Chapter 9 149

          Nextel 7680000 subscribers 7 market share

          Web site wwwnextelcom

          Figure 911 is an approximation of the national coverage offered byNextel

          Figure 911 Nextelrsquos Nationwide Coverage

          The coverage area shown on the Nextel Nationwide Coverage map is an approximation Actualcoverage may vary

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 149

          150 Chapter 9 bull Service Providers and Service Areas

          Alltel 7040000 subscribers 6 market share

          Web site wwwalltelcom

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 150

          Service Providers and Service Areas bull Chapter 9 151

          VoiceStreamreg

          5280000 subscribers 5 market share

          Web site wwwvoicestreamcom

          The VoiceStream Wireless National Network map can be seen inFigure 912

          wwwgetconnectedcom

          Figure 912 VOICESTREAMreg Wireless National Network

          VOICESTREAMreg is a registered trademark of VoiceStream Wireless Corporation its subsidiariesandor affiliates

          This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications cus-tomerrsquos equipment terrain signal strength weather conditions and other conditions

          165_cell_C09qk 111401 618 PM Page 151

          152 Chapter 9 bull Service Providers and Service Areas

          US Cellular 3294000 subscribers 3 market share

          Web site wwwuscccom

          The national US Cellular Network can be seen in Figure 913

          NOTE

          SpanAmerica is US Cellularrsquos national rate plan name

          Figure 913 US Cellular National Network

          US Cellular Licensed Markets

          SpanAmerica National Coverage

          Map depicts an approximation of coverage area Actual coverage may vary

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 152

          Service Providers and Service Areas bull Chapter 9 153

          Qwest 1000000 subscribers Less than 1 market share

          Web site wwwqwestwirelesscom

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 153

          154 Chapter 9 bull Service Providers and Service Areas

          Triton PCS 560652 subscribers Less than 1 market share (based on the number of total US

          subscribers) Web site wwwsuncomcom

          NOTE

          Triton PCS is an affiliate of ATampT Wireless and sells service underthe brand name of SunCom

          The Triton PCS (aka SunComATampT) network is illustrated inFigure 914

          wwwgetconnectedcom

          Figure 914 Triton PCS National Coverage Map

          165_cell_C09qk 111401 618 PM Page 154

          Service Providers and Service Areas bull Chapter 9 155

          Western Wireless 1210000 subscribers Less than 1 market share Web site wwwwesternwirelesscom

          Dobson Communication Corp 1068430 subscribers Less than 1 market share Web site wwwdobsonnet

          Telecorp 823000 subscribers Less than 1 market share Web site wwwsuncom1com

          Century Telephone 780000 subscribers Less than 1 market share Web site wwwcenturytelcom

          Centennial Cellular 761000 subscribers Less than 1 market share Web site wwwcentennialcomcom

          Rural Cellular Corporation 660000 subscribers Less than 1 market share Web site wwwrccwirelesscom

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 155

          156 Chapter 9 bull Service Providers and Service Areas

          Cricket 472000 subscribers Less than 1 market share Web site wwwcricketcommunicationscom

          Cincinnati Bell Wireless 415000 subscribers Less than 1 market share Web site wwwcbwirelesscom

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 156

          SummaryThere are most likely a handful of service providers that offer wirelessservice in your area Each will offer a variety of different service plansfrom which to choose with different types of coverage and serviceplans It is important to understand the coverage area on which yourservice plan is based to make sure that you are not charged more thanyou are expecting when you use your phoneThe quality of service youwill get when using your wireless phone will also vary from serviceprovider to service provider from city to city and from place to placewithin a cityYour best resource in finding good coverage is to talk topeople who use the service in those areas so do your homework beforesigning up with a service provider

          Quick ReferenceWhat Services Are Available to You

          There are between three and eight service providers whooffer service in most major metropolitan areas

          Quality of service will vary from service provider to serviceprovider and from city to city

          Service providers offer different kinds of coverage and dif-ferent kinds of service plans

          Service Areas

          Wireless plans are based on service areas that are defined bythe FCC who licensed the rights to the wireless carriers

          Service areas are represented by coverage maps showing theareas that the wireless carriers have built their networks tocover with their signal

          Check out coverage maps closely to make sure you under-stand your service area and also understand that some wire-less carriers present their maps as rate maps showing whereyou can expect to pay their rates if you have coverage tomake a call

          Service Providers and Service Areas bull Chapter 9 157

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 157

          Quality of Service

          Factors such as weather your distance from a tower and largeobstacles (such as buildings) can cause your service quality tovary

          Quality will also change as you get ldquohanded off rdquo between ser-vice towers

          All service providers have dead spots in their coverage orareas where their signal doesnrsquot reachTalk to friends andneighbors to make sure you will have coverage where youwill need it

          158 Chapter 9 bull Service Providers and Service Areas

          wwwgetconnectedcom

          165_cell_C09qk 111401 618 PM Page 158

          Traveling YourDomestic andInternationalRoaming Options

          Quick References in this chapter

          What Is Roaming

          Domestic Roaming Options

          International Roaming Options

          Guide to International Wireless Carriers

          Summary

          Quick References

          159

          Chapter 10

          165_cell_C10qk 111201 218 PM Page 159

          160 Chapter 10 bull Traveling Your Domestic and International Roaming Options

          IntroductionDo you travel a lot If you travel outside of the home calling area orzone of your local service provider network you can incur roamingcharges which means a surcharge will be applied for all calls you eithermake or receive from your wireless phoneThe charges will vary fromwireless carrier to wireless carrier but are explained in the details of allservice plans

          When you travel in the United States you can make calls fromalmost anywheremdashthe only question is if you will be charged extra forthe call or if it is covered in your rate plan National rate plans usuallyinclude roaming charges so you donrsquot have to pay any extra for callingfrom far away from your home Regional calling plans usually includeyour regionmdashthe Northeast the Northwest and so on as defined byyour service provider and calls from those areas are usually at no extracost Local calling plans however tend to allow calls only from yourimmediate local areamdashyour city or surrounding townsmdashand when youtravel a few states away or to the other side of the country you willhave to pay extra per minute to make and receive wireless calls

          If you try to use your phone outside of the United States thechances are that it probably will not workThere are a few exceptionsto that rule based on three factors

          The country that you are in The service provider that you have

          The type of phone that you use

          The types of services and wireless phones you can use outside ofthe United States is presented later in the chapter

          What Is RoamingWhen you use your phone outside of your local calling area (as defined byyour service provider) you are roaming on another wireless providerrsquos net-workAirtime minutes used when roaming are generally not part of yourbasic calling plan Check your service providerrsquos plan details to determinewhen you are roaming and how you are charged for these calls (seeChapters 8 and 9 for more on service providers and service areas)

          On the display screen of most digital phones a symbol will indicatewhen you are roamingThe symbol will vary from phone to phone but

          wwwgetconnectedcom

          165_cell_C10qk 111201 218 PM Page 160

          Traveling Your Domestic and International Roaming Options bull Chapter 10 161

          typically will be ROAM Extended Area R or some other indicatorthat is different than when you are in your home area

          Roaming was one of the most challenging issues the cellular phoneindustry faced in the early daysThe goal was simple a phone that couldbe used anywhere in the United States or the world where a compatiblenetwork is availableThe difficult part is getting various systems to com-municate and pass routing and billing information to each other

          When the initial cellular carriers built their networks they enabledwireless phones from other networks to operate on their network onlyafter dialing a special roamer port toll-free number prior to dialing thephone number you wanted to call So in order to use your Dallas-basedphone in San Francisco you would need to look up the roamernumber dial it listen for another dial tone and then dial the complete11-digit phone number for whom you wanted to callAnd your billmay not reflect the charges for your call for a couple monthsThe chal-lenge of making the ability to roam seamless and keep the billingsimple did not happen until years after the cellular carriers launchedtheir serviceThe fees associated with roaming included a high daily ormonthly fee and a high per-minute fee which varied by location

          Domestic Roaming OptionsVirtually every service provider offers domestic roaming options regard-less of which service plan you select (Go to wwwGetConnectedcomfor a comprehensive listing of plans available in your area) Howeverthere are always exceptions to the rule For example Cricket does notoffer roaming service Once you are outside of their coverage area thereis no serviceAnother example is Nextel who offers service on theirnetwork across the United States and around the world however youcannot use their phones where they do not have coverageThis has todo with the type of network their phones work onmdashthe newer digitalnetworks are not as widely available as analog networks which are thedefault networks for many who travel outside their areasThis is a goodthing to keep in mind as you research your roaming options

          When you are using your phone outside of your home area youwill most likely not even notice that you are roaming unless you see aroaming symbol on your phone as mentioned previouslyThe soundquality usually remains the same as when you are using your phonefrom your local calling area In some isolated areas in the country your

          wwwgetconnectedcom

          165_cell_C10qk 111201 218 PM Page 161

          162 Chapter 10 bull Traveling Your Domestic and International Roaming Options

          wireless carrier may not have an agreement with whoever the local car-rier is to allow seamless roaming calls and you may end up being con-nected to a roaming call serviceThese services usually start off with amessage like ldquoThank you for calling Wireless ExpressWe are happy toplace your wireless call for $195 per minute Please enter your creditcard number nowrdquoAt this point you have to decide if this call is reallyimportant enough to pay $195 per minute for Sometimes it is worththe extra per-minute fee especially in emergency situations when youreally need to get a call through

          As with any other calling feature prices and options for domesticroaming vary by where you live and which service provider youchoose If you are the type of person that travels within the UnitedStates quite often you should look for a plan that offers the following

          Coverage with no roaming costs in the cities and towns fromwhich you will be making your calls

          Low roaming costs per minute with roaming coverage in allthe areas to which you will travel

          A service that will work when outside your home area at alltimes Some new wireless services offer unlimited local callingfor a flat fee per month but do not offer the ability to roamoutside of your local area

          The following sections offer some additional details for the top sellingservice providers and some of their roaming options to give you an idea ofwhat they offer Refer to Chapter 9ldquoService Providers and Service Areasrdquofor a listing of service providers and their domestic coverage maps

          ATampT Wireless ATampT Digital One Rate PlansThese plans are great for frequent travelers

          No roaming feesmdashyou can be on anywhere in the UnitedStates where digital service is available

          There are no additional domestic long distance charges forcalls made to anywhere in the United States from anywhere inthe United States

          A digital multi-network phone is required

          Total minutes included vary from 450 to 2000 minutes permonth

          wwwgetconnectedcom

          165_cell_C10qk 111201 218 PM Page 162

          Traveling Your Domestic and International Roaming Options bull Chapter 10 163

          Refer to Chapter 9 for more information on wireless service plansor visit the ATampT Digital Wireless Web site at wwwattwscom

          Sprint PCS Real Nationwide Long DistanceSprint PCS plans have consistently added more customers per quarterthan any wireless carrier in the United StatesThey are great forsomeone that travels around the country and needs coverage in majormetropolitan cities and their surrounding towns Sprint PCS currentlycovers over 300 metropolitan areas across the United States Featuresinclude the following

          Sprint PCS plans work in any Sprint PCS coverage areaacross the countryThis means on any plan you can call toanywhere in the United States from your mobile phone andyou can call from any city in the United States that SprintPCS has covered

          Nationwide long distance is included when calling from theSprint PCS network

          Roaming is not included when off of the Sprint PCS net-work but no roaming fees apply when you are on their net-work anywhere in the United States

          Roaming is $039 per minute outside Sprintrsquos network withinyour home area and $069 per minute outside Sprintrsquos net-work outside of your home area

          Included minutes vary from 40 to 3000 minutes per month

          Refer to Chapter 9 for more information on Wireless Service Plansor visit the Sprint PCS Web site at wwwsprintpcscom

          Verizon Wireless National SingleRateSM

          Verizon offers national plans (SingleRate) that are very similar in struc-ture to the ATampT Digital One Rate plans

          Verizon offers the largest coverage area in the United Statesand is the largest wireless carrier with the most customersYoucan call from anywhere there is digital or analog service how-ever a tri-mode phone is required in order to get full servicewith the Verizon Wireless national plans

          wwwgetconnectedcom

          165_cell_C10qk 111201 218 PM Page 163

          164 Chapter 10 bull Traveling Your Domestic and International Roaming Options

          Nationwide long distance is includedmdashcall to anywhere inthe United States from anywhere in the United States

          Nationwide roaming is includedmdashwith a tri-mode phonecustomers can call from anywhere in the United States thatanalog or digital service is available

          Included minutes vary from 150 to 3000 minutes per month

          Refer to Chapter 9 for more information on Wireless Service Plansor visit the Web site at wwwverizonwirelesscom

          International Roaming Options Now that you know what to look for in order to make calls across theUnited States what about taking your wireless phone outside of theUS This brings us to international roaming which is quite bit morecomplicated than domestic roaming

          The challenge that was overcome to allow seamless roamingacross the United States was simple in comparison to the ability totake your phone with you around the worldThe United States wire-less carriers all operate on the same frequencies as licensed by theFCCmdasheither the cellular or 800 MHz frequencies or the PCS or1900 MHz frequenciesmdashbut they do not operate using the same dig-ital technologies So where your phone will work across the countryis dependent on the network that your phone usesmdashCDMA GSMor TDMA In many areas of the world the type of network is not theproblem since the GSM standard is the primary technology for deliv-ering cellular service to people in foreign countries However theGSM frequency used for wireless phones internationally differs fromthe frequencies on which GSM operates within the United StatesThe European frequency is at 900 MHz but the US GSM fre-quency is at 1900 MHz Even GSM carriers in the United States likeVoiceStream have trouble operating in Europe unless the customerbuys a phone that works on both the US frequency and theEuropean frequencyThe customer will be able to use that phoneonly in specific parts of the world For instance South Americaworks primarily on TDMA and many other areas use CDMA (seeldquoGuide to International Carriersrdquo later in this chapter)

          wwwgetconnectedcom

          165_cell_C10qk 111201 218 PM Page 164

          Traveling Your Domestic and International Roaming Options bull Chapter 10 165

          The basics of using your wireless phone around the world are thefollowing

          The phone must operate on the network where you plan ontraveling

          Expect to be charged extra for calls made and received whileabroad

          Some international offers require a different phone than theone you use in the United States which you typically lease

          When you use your phone in other countries your level ofservice may not be what you have come to expect in theUnited States with instant connections and simple dialingyou may need to dial additional numbers and call throughoperators when you need to make calls

          Per minute fees vary by country and service provider Fees could vary depending on whom you callYou may be

          charged one fee for placing calls to another cellular phoneand be charged a different fee for placing calls to traditionallandline phones

          The countries where you will be able to use your interna-tional wireless phone will vary greatly from wireless carrier towireless carriermdashcheck the details of the international plansfor each wireless carrier

          Many US-based service providers offer international roaming(including NextelVoiceStreamWorldCell and ATampT Wireless whichare all discussed next) If you are looking specifically for a wireless planwith international roaming options you may be limited to specificplans or need to have the international calling plan added to your reg-ular service plan at an additional per month fee

          Nextel WorldwideSM

          Nextel offers a wireless phone the Motorola i2000plus which worksanywhere in the world where Nextel has a working network (currentlyover 80 countries) For more information you should visit their Web siteat wwwnextelcomphone_servicesworldwideNWWservicesshtmlYou do not have to have a separate phone a different phone number or

          wwwgetconnectedcom

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          166 Chapter 10 bull Traveling Your Domestic and International Roaming Options

          a different billThere are additional charges to use your phone over-seasmdasha specified flat rate per minute based on the country you are inAnyone trying to reach you can just dial your wireless phone numberand your phone will ring wherever you are in the world on Nextelrsquosnetwork making this one of the simplest international offers

          ATampT WorldConnectreg ServiceATampT Wireless (wwwattwirelesscom) offers a program called ATampTWorldConnect that lets you use your existing wireless phone accountand phone number in many countries around the world but not yourwireless phoneATampT will lease you a GSM phone which will be pro-grammed to receive calls from people dialing your regular wirelessphone numberThe charges show up on your monthly billThis serviceis available in many countries across EuropeAsiaAfricaAustralia LatinAmerica and the Middle EastThe ability to use your existing phonenumber and pay for the international use on your normal wireless billallows you to change few things before traveling abroad

          VoiceStreamVoiceStreamrsquos (wwwvoicestreamcom) network uses the GSM standardwhich is the most prevalent standard around the world If you buy awireless phone from VoiceStream that is capable of operating on theGSM frequency in other countries as well as in the United States forexample the tri-mode Ericsson World Phone then you can use thesame phone here and in many places around the world If you are acurrent VoiceStream customer you can also rent a tri-mode phone foryour international travels if you do not have oneThe calling patternsmay change from country to country and the rate will be based onwhere in the world you are but the charges will all show up on yourregular bill and you do not need to have a separate phoneVoiceStreamhas recently merged with Germanyrsquos Duetsche Telecom which willprove to increase the global roaming capabilities for anyone travelingbetween here and there

          WorldCellThere are some companies that have created partnerships with wirelesscarriers around the world and will rent or sell you a phone that will

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          Traveling Your Domestic and International Roaming Options bull Chapter 10 167

          work in over 100 countriesThese services are available for weekly ormonthly use and are available for ordering right over the Web or thephone

          WorldCell (wwwworldcellcom) offers many types of phones thatwill work around the globe and lists the prices for calls from manycountries as roughly between $1 and $3 per minuteAs with the otherinternational roaming options the typical user will be a business personwho needs to be in touch wherever he or she is or a vacationer whowants the security he or she enjoys at home with a wireless phone inthe glove boxWorldCell service is a great way to make sure you are intouch while globetrotting

          Guide to International Wireless CarriersTable 101 shows 20 of the top countries in the world for wireless usebased on number of customersThe wireless carriers in the countriesand the type of network they operate are listed next to the countryThenetwork standards that each country offers will dictate if an interna-tional phone from the United States will work in that country

          NOTE

          This is a partial list so check with the US wireless carrier for a listof countries where their international offers work before you makeplans to travel with your wireless phone

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          168 Chapter 10 bull Traveling Your Domestic and International Roaming Options

          Table 101 The GetConnectedcom Guide to the Top 20 Countriesfor Wireless Use

          Country Wireless Carrier(s) Wireless Network(s)

          Argentina CTI MovilPCS Mobicom AMPS CDMA TDMABellSouth International Personal Telefonica Unifon

          Australia Cable amp Wireless Optus Hutchison AMPS CDMA GSMTelecommunications OneTel Telstra Vodafone Australia

          Brazil Too many wireless carriers to list CDMA TDMA

          Canada Rogers ATampT Wireless Bell Mobility AMPS CDMA GSM Microcell Telus TDMA

          China China Mobile China Unicom AMPS CDMA GSMTACS

          France Bouygues Telecom France GSM NMT RCTelecom Mobiles SFR Orange

          Germany Duetsche Telecom Mobile E-Plus GSMMobilfunk Mannesmann Mobilfunk Viag Interkom

          Italy Blu Omnitel Pronto Italia TIM GSM TACSWind Telecom

          Japan Astel Group DDI Pocket Telephone CDMA PDC PHS Group J-Phone NTT DoCoMo TACS

          Mexico Iusacell Pegaos Portatel del AMPS CDMA GSM Surestes Telcel Unefon Baja TDMACellular Mexicana Cedetel Movitel del Noroeste Norcel

          Netherlands Ben Nederland Dutchtone KPN GSM NMTMobile Libertel-Vodafone Telfort Mobile

          Portugal Optimus Telecel TMN C-450 GSM

          South Africa MTN Vodacom GSM

          South Korea KT Mcom KTF LG Telecom Shinsegi AMPS CDMATelecom SK Telecom

          Spain Airtel Amena Telefonica Moviles GSM TACS

          Sweden Comviq Europolitan Telia Mobile GSM NMT

          Taiwan Chungwa Telecom Far EasTone AMPS GSMTelecom KG Telecom Mobitai Communications Taiwan Cellular TransAsia Telecom

          Turkey Aria Telsim Turkcell GSM NMT

          United BT Cellnet One2One Orange GSM TACSKingdom Vodafone

          wwwgetconnectedcom

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          SummaryRoaming per-minute fees can be pricey (typically $035 to $1 perminute plus long distance charges in the United States and up to $3+ per minute internationally) If you plan on making a significantnumber of calls to your family back in New York while on yourmonth-long trip to London and you have a domestic wireless planbe prepared for a big bill that month and you may have to carry adifferent wireless phone than the one you use at home As wirelessservice becomes more and more popular across the globe interna-tional calling and roaming will become more available and lessexpensiveYou can make calls from almost anywhere in the worldusing a satellite phone but the cost of the phone (up to $1500) andthe calls per minute (approximately $2) may not make it the bestoption for you

          Quick ReferencesWhat Is Roaming

          Roaming is the ability to use your wireless phone beyondyour home area

          Additional fees will apply if you do not sign up for a plan thatincludes national roaming

          Some networks allow national roaming without roaming feesonly on the wireless carrierrsquos network others allow no-feeroaming anywhere you can get a signal

          Domestic Roaming Options

          ATampT Wireless provides a large coverage area which equalsminimal roaming fees

          Sprint PCS covers most major metropolitan areas in thecountry but roaming fees apply when on analog networks

          Verizon Wireless provides the most coverage of any wirelesscarrier and national rate plans that cover almost everywhere

          Traveling Your Domestic and International Roaming Options bull Chapter 10 169

          wwwgetconnectedcom

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          International Roaming Options

          Nextelrsquos i2000 phone can be used domestically or internation-ally

          With ATampT Wireless WorldConnect you can keep yournumber and your account and get a GSM phone

          With VoiceStream you can purchase a tri-mode world phoneso you can call your friends and families while travelingthroughout much of the world

          With WorldCell you can lease a phone for the time you needto use it while abroad

          Guide to International Wireless Carriers

          From Argentina to the UK wireless is booming around theworld

          170 Chapter 10 bull Traveling Your Domestic and International Roaming Options

          wwwgetconnectedcom

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          UnderstandingSpecial Deals andPromotions

          Quick References in this chapter

          Types of Promotions

          Helpful Hints

          Summary

          Quick References

          171

          Chapter 11

          165_cell_C11qk 111201 221 PM Page 171

          172 Chapter 11 bull Understanding Special Deals and Promotions

          IntroductionThere are many types of promotions to look for when signing up forwireless servicemdashnot just one-time freebies that you get for signing upfor a new service planWireless carriers offer rebates service creditsmore minutes free advanced services free accessories and additionalincentives for signing longer contractsThese promotional offers can becombined with offers from the wireless phone manufacturers and offersfrom the retailer Finding the right promotion can significantly changethe value of a plan over the length of a contract

          What about the fine print Every promotion has fine print and wire-less promotions are no exceptionThe promotions always have expirationdatesThey are available only on some plans or certain planphone com-binationsThey give you free features that work only with advancedphonesThe additional minutes may all be during off-peak hours whenyou are more likely to be sleeping than using your phone

          How do you sort through it all Relax sit back and read throughthe following tips and tricks from veteran wireless phone researchers

          PROMOTIONS AT GETCONNECTEDCOM

          All of the promotions you will see on the home page and throughoutthe site are promotions that are currently available throughwwwGetConnectedcom If you click on any of the promotions it willlead you to the plan(s) that are eligible for that promotion

          Types of PromotionsFirst you want to determine the types of promotions that are beingoffered to you to by the service providers to see which ones may makeyour wireless service cost less and which ones you will not need or willnot useThe following types are the most common but creative mar-keting teams are always working on new ones

          Service CreditsService credits are similar to rebates but the dollar amount is creditedautomatically to your bill Sometimes the service credits are spread outover a certain length of time to ensure that you stay with the service

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          Understanding Special Deals and Promotions bull Chapter 11 173

          Because service credits are applied automatically to your bill servicecredits are more valuable to you than rebates as they require no efforton your part to redeem from the service provider

          RebatesRebates range in dollar value but they have one thing in commonYouhave to send in the required information (receipts wireless phonenumber etc) to get them Many rebates also have length-of-servicerestrictions that require you to have your service activated for a certainnumber of days or months before you can send it in Rebates are a greatway to get you to buy but they should be only a part of your decisionespecially if you are not certain that you will get around to sending it inAnd donrsquot forget to send in the rebate or the value for you goes to zero

          More Minutes ldquoSign Now and Get 1000 More Minutesrdquo This could be a great valuemdashbut then again maybe notThere aremany questions to answer before you can decide

          Is it 1000 minutes each month or 1000 minutes over a one-year contract

          Are the 1000 minutes anytime minutes or just night andweekend minutes

          Are the 1000 minutes only in your local coverage area or any-where on the network

          Are long distance calls included

          Are incoming calls included

          After you know the answers to all of those questions you candecide if a free minute promotion is important to you or not

          Free Advanced Services ldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo Are you already planning on buying the more expensive phone that sup-ports this service If so then this is a great deal for you If not then thispromotion doesnrsquot mean anything to you Other advanced services thatare promoted this way include Wireless Internet access or text messaging

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          174 Chapter 11 bull Understanding Special Deals and Promotions

          Contract Length-Based Incentives ldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo These types of promotions offer a variety of incentives but they allhave one thing in common you have to sign a one- or two-year con-tract to get them First you have to decide if you are willing tocommit to a single service provider for a year or more If you arenrsquotwilling to sign a long-term agreement then you should stop looking atthese promotions If signing a service agreement of an extended periodof time is not a problem for you then you should examine the detailsof what the service provider is actually offering youThe mostcommon incentives are free standard features such as long distancemobile-to-mobile calling minutes or additional rebates If you weregoing to choose one of these options anyway then this could be agreat deal for you

          Free Accessories ldquoSign Up Now and Get a Free Headset KitrdquoThese types of promotions offer you a tangible incentive but make sureyou know the real value of what you are getting Many headsets can bebought for prices as low as $999 if you shop around Is the serviceprovider offering you a free rapid charger All phones come with a bat-tery charger otherwise how would you be able to keep using itEveryone loves free stuff but view these types of promotion as gravyafter you have decided what service plan and phone you really need

          COMBINING PROMOTIONS

          Q Can I get more than one promotionA Absolutely Unless the promotion says ldquonot available with otheroffersrdquo it can be combined with other promotions for which theplan or phone qualifies

          Q Why donrsquot they just make it all one big offer A Frequently the offers are from different sources one fromthe wireless carrier one from the phone manufacturer and onefrom the retailer Also different types of promotions may berunning over different time periods

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          Understanding Special Deals and Promotions bull Chapter 11 175

          Helpful HintsReading the fine print is key for all promotionsWireless carriers usepromotions to sell more of a certain type of plan or more of a certaintype of phoneYou need to know what the restrictions on the promo-tion are so that you can make sure your service plan choice qualifies forthe promotion in question Otherwise you could be disappointed onceyou get your first bill

          Limited Time OfferYour wireless account will most likely need to be activated prior to theexpiration date not just ordered in order for you to qualify for the pro-motion If you waited until the last minute and something holds upyour order you could lose out on the promotion

          Plan RestrictionsPlan restrictions refer to promotions that are valid only on plans with a certain monthly fee level and aboveThe promotion may befurther restricted to only local or only regional plans Sometimes it isjust as important to understand what the restrictions on the promo-tion are to truly understand what the promotional offer means to theconsumer

          Phone RestrictionsSome promotions are valid only if you buy a particular name brand ormodel phone with a service plan within a certain price range Or thepromotion may be for a service that is supported only on certainphonesThis is usually the case with features that are supported onadvanced phones only

          MinutesHow many minutes are too many If you could talk for 24 hoursstraight you could use up 1440 minutes Unless you are a teenagerthatrsquos almost impossible More conservatively if you talked for six hoursevery weekend in a month you would use up 1440 minutes Beforeyou get overly impressed by the number of free minutes that you areentitled to with the special offer do the math

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          176 Chapter 11 bull Understanding Special Deals and Promotions

          The restrictions on the minutes are also important to check Unlessthe minutes fit into your already determined usage times and patternsthey wonrsquot be valuable to you

          Services Yoursquoll Never UseCanrsquot pass up free long distance Think again If you donrsquot call anyoneoutside of your metro area you wonrsquot get a lot of value Free mobile-to-mobile minutes Are your local friends on the same network If nottry another promotion Free Wireless Internet service Is your phonecompatible Have you tried it out to see if the usability will work foryou The Internet service has been available for several years but if youarenrsquot comfortable with the limitations you wonrsquot use it

          wwwgetconnectedcom

          165_cell_C11qk 111201 221 PM Page 176

          SummaryPromotions are geared to get you to buyThey are supposed to looklike great deals and great values and sometimes they are Servicecredits and rebates are guaranteed great values Depending on how youplan to use your phone a promotion can increase the overall value ofyour new plan More minute promotions are like a free upgrade if themore minutes fit your already determined usage patterns Contractlength incentives are great deals as long as you arenrsquot planning onmoving out of town next month If you have already decided that youneed certain features or accessories then these types of promotionswill be helpful to you

          The important thing to remember is that you should put your basicneeds before the promotions that make your heart raceThink of pro-motions as extra values rather than as the main reason you are buyingAplan that meets your everyday needs will save you more money thanfree stuff that you never use

          Quick References

          Types of Promotions

          Money Back Service credits and rebates put the cash back inyour pocket

          Free Services Getting a little something extra for nothing isalways enticing but make sure it is something that you want

          Free Products Shop around to find out the real value of theproduct being offered

          Helpful Hints

          Read the fine print

          Check the expiration dates

          Make sure it is a feature or service that fits in with yourplanned usage patterns and works with your phone choice

          Understanding Special Deals and Promotions bull Chapter 11 177

          wwwgetconnectedcom

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          165_cell_C11qk 111201 221 PM Page 178

          Looking Ahead

          Part IV

          165_cell_C12qk 111201 222 PM Page 179

          165_cell_C12qk 111201 222 PM Page 180

          Frequently AskedQuestions

          Frequently Asked Questions about Phones

          Frequently Asked Questions about ServiceRates and Plans

          More Frequently Asked Questions

          181

          Chapter 12

          165_cell_C12qk 111201 222 PM Page 181

          182 Chapter 12 bull Frequently Asked Questions

          IntroductionEverybody has questionsWersquoll give you the low down on some of themost frequently asked questions that our customer care experts answerdailyThen you can be the expert

          Frequently Asked Questions about PhonesWhen you look at the hundreds of phones that are on the markettoday you are going to have questions about themThe previous chap-ters gave an overview of the basics and differences Here we will listsome of the most common questions with the short answers

          What are the differences between analog and digital phones

          Analog phones operate by sending and receiving signals in acontinuous sound wave digital phones send and receive mes-sages by converting sounds and voices into numeric code

          Analog phones generally are less expensive than digitalphones but the service is usually more costly

          Analog phones have shorter talk and standby times than dig-ital phones

          Analog phones offer more complete coverage in rural areas Digital phones offer better voice quality Digital phones have a longer battery life Many digital phones also work on analog networks

          For more information on this topic please refer to Chapter 2

          What is the difference between PCS and cellular

          Phones that operate on a PCS system (personal communica-tions service) use digital technology and offer advanced fea-tures like caller ID

          Cellular phones can use either digital or analog technologyor both

          For more information on this topic please refer to Chapter 3

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          Frequently Asked Questions bull Chapter 12 183

          What is Third Generation The Third Generation (3G) mobile devices and services are the nextwave 3G will provide the capacity for online real-time transfer ofinformation regardless of time and place For example you will be ableto send images or participate in live video conferencing by using your3G mobile communications device

          For more information on this topic please refer to Chapter 13

          What is a dual-band phoneA dual-band phone is a PCS phone (digital) that can operate on analogcellular networks when it is out of range of PCS network antennas

          For more information on this topic please refer to Chapter 6

          What battery has the longest life NiMH or Li-IonLithium-ion (Li-Ion) batteries tend to offer the longest talk times andstandby times in a lightweight packagemdashand tend to be the mostexpensive Nickel Metal Hydride (NiMH) batteries are the reliablestandard that offer average talk times (2 to 5 hours) and standby times(24 to 48 hours)

          For more information on this topic please refer to Chapter 7

          What is the difference between talk time and standby time Talk time is the amount of time you spend conversing on your wire-less phone either making outgoing calls or receiving incoming callsStandby time is the amount of time that you have your phone on butare not actually talking on itYou do not have three hours of talk timeand thirty hours of standby time on one battery you have either threehours maximum to talk or thirty hours maximum to be on standby

          For more information on this topic please refer to Chapter 8

          Frequently Asked Questions aboutService Rates and PlansEven after you know all about the different rate plans services optionsand features you may still have a few questions that you want clarifiedIf this is the case you are not alone

          wwwgetconnectedcom

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          184 Chapter 12 bull Frequently Asked Questions

          Why is the quality of my wireless servicesometimes inconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) causing service interference

          For more information on this topic please refer to Chapter 9

          Which wireless carrier has the best signal strengthIt dependsAs mentioned earlier the quality of your service will dependon where you live work and playYour best resources for this questionare your friends and familyThey can tell you first hand what theirexperience with a network in your area has been

          What is roamingWhen you use your phone outside of your local calling area (asdefined by your wireless carrier) you are roaming on another wire-less carrierrsquos network Airtime minutes used when roaming are gener-ally not part of your basic calling plan Check your wireless carrierrsquosplan details and coverage maps to determine when you are roamingand how you are charged for these calls Most wireless carriers alsosend an indicator to your screen display to tell you when you areroaming

          For more information on this topic please refer to Chapter 10

          If it is called a nationwide plan then why are there roaming chargesNationwide plans tend to have no roaming charges if you are in yourwireless carrierrsquos network area If you wander over to another wirelesscarrierrsquos network then you may incur roaming charges

          Although many of the nationwide wireless carriers have extensivephysical networks built they donrsquot have every square inch of the UnitedStates covered So you could have a nationwide plan based in New YorkCity and when you travel to Dallas San Francisco and Des Moines youmay have no roaming chargesThen when you take a day trip to ruralPennsylvania you wind up with roaming charges Itrsquos not how far awayyou go but exactly where you go

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          Frequently Asked Questions bull Chapter 12 185

          What plans do not charge for roamingFind the plan that covers the areas in which you travel and you will beall set If you are trying to find a plan that has absolutely no roamingcharges ever then look for a service plan that will work with phonesthat can work on digital and analog networks and which states thatthere are no roaming fees on any network

          How do I know which mode my phone is inYour phone display will have an indicator or symbol to show if you arein a digital or analog mode

          For more information on this topic please refer to Chapter 10

          What do peak and off-peak hours indicatePeak hours refer to the hours of highest wireless phone usageTypicallypeak minutes are billed at a service planrsquos highest rate Conversely off-peak hours refer to the hours of the lowest wireless phone usage andare billed at lower rates

          Peak and off-peak times vary significantly by wireless carrier Checkthe details to know for sure Peak hours typically are between the hoursof 7 AM and 7 PM Monday through Friday Off-peak hours includethe weekends some holidays and the hours from 7 PM to 7 AM duringthe week

          For more information on this topic please refer to Chapter 8

          How do service providers count anytime minutes versus evening and weekend minutesIf you call during peak times you will be using your anytime minutes Ifyou call during off-peak times you will be using your evening andweekend minutes If you call during peak times and talk straight throughto off-peak times the minutes you talk during peak time are countedtoward your anytime minutes and the minutes you talk during off-peaktime automatically switch over to your evening and weekend minutes

          Do I get charged when people call meYesYou are billed for the amount of airtime minutes that you useregardless if the call is incoming or outgoing However some serviceproviders have a feature that offers a free first minute of incoming calls

          For more information on this topic please refer to Chapter 8

          wwwgetconnectedcom

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          186 Chapter 12 bull Frequently Asked Questions

          Does it use up my minutes when I call other wireless phonesSometimes Some service providers also offer a mobile-to-mobile fea-ture for a monthly feeThis nice benefit allows you free local calls toother users of your service providerrsquos wireless phone service If you calla wireless phone on another network you will be charged the samenumber of minutes as if you called a regular phone number

          When I call my voice mail am I using my minutesIt depends on the wireless carrier and the planWhen you call toretrieve your voice mail messages you may be charged airtime minutesYou will need to read the fine print or call customer service to verifythis on a carrier-by-carrier and plan-by-plan basis

          For more information on this topic please refer to Chapter 8

          What is considered a long distance callA wireless call is considered to be long distance if it is placed to anumber outside of your local calling area (which is defined by your ser-vice provider) Make sure yoursquore familiar with the boundaries of yourservice providerrsquos coverage map and local calling area

          For more information on this topic please refer to Chapter 9

          Are toll free number calls freeNoYou will not be charged a long distance charge to call a toll freenumber however you will be charged airtime for the minutes you areusing your phone to call the toll free number

          What is the farthest I can call from my wireless phoneYou can call any phone number around the world with some wirelesscarriers but many restrict international calling Read the details of theservice plan to see if international calling is allowed at all or if there isan extra monthly fee to allow it

          Can all cellular phones be used worldwide NoTo be able to place a call while you are outside the United Statesyou must have a wireless phone that is designed for use on the network

          wwwgetconnectedcom

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          Frequently Asked Questions bull Chapter 12 187

          in the country where you will be traveling Most countries have someform of wireless phone service but the phone that you use in a countrymust be compatible with the prevalent technology in that country Forexample GSM (Global System for Mobile Communication) is mostcommonly used in Europe and some phones sold in the United Statescan work on the European network

          For more information on this topic please refer to Chapter 10

          More Frequently Asked Questions Still have some questions left The answers are in here somewhere

          Can I just keep the phone I have and change plansWe recommend buying a phone at the same time you buy your plan tobe sure that your phone is technologically compatible with your planFor example if you currently have an analog phone but you switch to adigital calling plan your analog phone will be uselessAlso the phonemust be programmed for a specific wireless provider So if you switchwireless providers your previous phone will not work

          For more information on this topic please refer to Chapter 8

          Can I change my service plan at any timeIf you purchased your current phone in the past year and you wantto switch to a different plan that your current wireless carrier isoffering you should be able to do that by contacting your wirelesscarrier directlyThere may be additional fees depending on the wireless carrier

          For more information on this topic please refer to Chapter 8

          Can I keep my phone number if I move or switch wireless carriersNoWhen you move or switch wireless carriers you will receive a newphone numberThe exception would be if you keep the same wirelesscarrier and move within the same area codemdashthen you may be able tokeep the same number

          For more information on this topic please refer to Chapter 8

          wwwgetconnectedcom

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          188 Chapter 12 bull Frequently Asked Questions

          If I donrsquot like my phone number can I change itYes If you do not like your assigned phone number you can call yourwireless carrier and ask for a new phone numberThere may be a feecharged for this service depending on the wireless carrier

          For more information on this topic please refer to Chapter 8

          Do I have to sign a contractUsually but not alwaysAlthough most wireless carriers have a standardone-year contract length there are wireless carriers who still havemonth-to-month services availableThere may be an additionalmonthly charge if you do not sign a one-year contract On the otherside there are frequently incentives (promotions and additional services)if you are willing to sign up for a two-year contract

          For more information on this topic please refer to Chapter 8

          Why do I need a credit card to buy a phoneIf you want the convenience of purchasing online (or by phone) youwill need a credit card because computers donrsquot take cash If you donrsquothave a credit card but you are over 18 and donrsquot have bad credit thenyou can usually go to a retail store with two forms of ID and get set up

          For more information on this topic please refer to Chapter 8

          Are rebates for phones instant or mail-inIt depends on the promotion Most rebates do need to be mailed in bya certain date to get the credit or checkWireless carriers try to distin-guish between types of rebates by highlighting immediate credit pro-motions as instant service credits or instant rebates

          For more information on this topic please refer to Chapter 11

          wwwgetconnectedcom

          165_cell_C12qk 111201 222 PM Page 188

          The Future ofWirelessCommunications

          Quick References in this chapter

          As Use Increases Prices Fall

          What to Consider before Throwing AwayYour Home Phone

          Wireless as the Only CommunicationsNetwork

          Combining All Your Devices

          3GmdashThe Third Generation of Wireless

          Summary

          Quick References

          189

          Chapter 13

          165_cell_C13qk 111201 227 PM Page 189

          190 Chapter 13 bull The Future of Wireless Communications

          IntroductionMarket analysts estimate the number of mobile phone users worldwide atjust fewer than 500 million and projections place that number at around125 billion within the next five years In the United States alone thenumber of wireless customers is well over 110 million People are alsostarting to dispose of their home phones in favor of wireless phones

          These staggering numbers can mean only one thing wireless net-works are destined to rival the traditional phone services that Ma Bellhas been maintaining since before the turn of the centuryAnnoyingno-signal messages will go the way of the switchboard operatorRoaming will cease to have anything to do with complex billing issuesand everyonemdashyou me that guy who thinks wireless phones are thedownfall of society and culturemdashwill carry a wireless phone

          The remaining hurdles for everyone to forsake their home phonesin favor of wireless are reliability coverage features and cost Cost isbecoming less and less an issue as wireless phones and services arebecoming more affordable and comparable to home phones Coverageareas for wireless services in residential areas are getting better in bothservice areas and quality of service however coverage is still an issue formany individuals in overly remote or rural locationsThe reliability ofwireless service is increasing as coverage areas are increasing and thefeatures available on wireless phones are rivaling those available on yourhome phone

          As Use Increases Prices FallThe cost of an average wireless minute continues to drop bringing itcloser to the cost of an average minute of use from your home phonebut with the additional features being offered to consumers the averagemonthly wireless bill may soon increaseAs these per minute prices getcloser together more and more people will abandon their home phonesaltogether and go purely wirelessToday according to the Yankee Groupthe leading telecommunications industry analysts approximately 2 to 4percent of people polled say they are using only wireless phonesThatnumber is a 100 percent increase from last year and is expected to con-tinue to grow exponentially year

          Average monthly wireless bills are approximately $40 but thatnumber varies greatly between the wireless carriersWireless carrierslike Nextel who promote directly to business users have the highest

          wwwgetconnectedcom

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          The Future of Wireless Communications bull Chapter 13 191

          average monthly service fee around $70Wireless carriers who have ahigh percentage of prepaid wireless users have lower average monthlyservice fees which could run anywhere from $20 to $30As wirelesscarriers start to add more and more minutes to their rate plans theaverage cost per minute of use will continue to fall and the $30 you payfor your home phone will be an expense you can easily replace with a$30 monthly service fee for a phone that you can take anywhere

          The average monthly mobile bill has decreased between 7 and 10 per-cent per year for the past decade making mobile phones an increasinglypractical investmentAs that trend continues it begs to ask the questionldquoWhy bother owning two phones at allrdquo In many instances owning amobile phone has become more economical than owning only a landline

          However the trend of lower average per-minute costs for wirelesshas not escaped notice of the wireless carriers who are adding new fea-tures to their wireless services and charging customers extra to usethem thereby trying to increase the revenue that the wireless carrierssee on a monthly basis So if you go totally wireless and want to sende-mails from your phone you will pay extra for that which only makessensemdashadded features for added cost

          What to Consider before ThrowingAway Your Home PhoneBefore becoming the savvy unencumbered and entirely mobile indi-vidual that you aspire to be consider the following

          Clarity Donrsquot toss out your big button classic until you arecomfortable that wireless service will function normallythroughout your homeTry a call from the bedroom with thedoor closed check your voice mail from the basement sit inyour closet Even give it a try from the bathroomTherersquosnothing worse than missing a call while brushing your teeth

          Internet Access Despite the busy signal or instant voicemail that tells friends and family they have been forsaken forthe wonders of the Web dial-up access is still the cheapest andsimplest game in town So unless you are ready to lay down afew bucks for alternate Web access like cable or a DigitalSubscriber Line (DSL) yoursquore going to be beholden to yourhome phone line for a little while longerThere are a number

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          192 Chapter 13 bull The Future of Wireless Communications

          of wireless Internet services out there but they are still rela-tively slow and expensive

          Equipment Many phones using digital networks offeroptions like caller ID and voice mail but theyrsquore not yet asfull-featured as landlinesAlso keep in mind that mobilephone technology is developing at an intense speed so itrsquoslikely that yoursquoll be upgrading in less than a year (six to sevenmonths on average according to one telecom analyst) and at asignificant cost

          Air Time Do you talk a lot If yoursquore a phone junkie itdoesnrsquot matter if you call local or long distancemdashyoursquoll usemost service providersrsquo free minutes plans in a matter of daysAnd thatrsquos when things get expensive

          Dead Battery Barring a compulsive urge to save energy atall costs yoursquore going to end up with a dead battery at somepoint

          Wireless as the OnlyCommunications NetworkThe technology enabling you to dispense of your home phone is onlygoing to improve In developing countries with little or no telecommu-nications infrastructure the obvious and inexpensive solution is wirelessfor all telephone communicationsThe signal tower has replaced thetelephone pole and airwaves have replaced the wires It is much lessexpensive to build a few towers to cover a large population of peoplefor wireless phones than it is to put up phone poles and string tele-phone cables to all houses in very remote areas

          Around the world the push is on for reliable wireless service andthe resulting effect of its rapid worldwide establishment is a pent-updemand for wireless Some countries create waiting lists for wirelessphones when a network is being builtAnd the customers are happy tobe on the listmdashthey have been waiting years for a landline phone so acouple weeks to wait for a wireless phone is truly remarkable

          If you opt for a satellite phone there is virtually no place in theworld where you cannot use the phoneThe problem with satellitephones is that they are still very expensive (approximately $1500 for thephone) and the service is prohibitive for most (a call will cost well over$1 per minute sometimes four or five times that much)These prices are

          wwwgetconnectedcom

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          The Future of Wireless Communications bull Chapter 13 193

          decreasing and as with all wireless technology prices will become moremainstream if the market place responds with a need for satellite phones

          Combining All Your DevicesMany people carry around multiple electronic devices to stay connectedand stay organizedmdashphone pager PDA MP3 playerThe future of wire-less is that all these devices can be thrown away and one device canreplace themWhy carry a briefcase to lug around all your digital deviceswhen you can have a single device that fits in your shirt pocket

          The struggle that is evolving today is one regarding the ldquoformfactorrdquo of the all-in-one devices Do we want a PDA that works like aphone and pager or a phone that acts like a PDA Do we need a fullkeyboard on the device or will we use a regular phone keypad Shouldthe device have a microphone built in or should it have an earpiecethat pulls out from the device with a wire to use as the earpiece andmicrophone They jury is currently out with things like the formerlyvoice-less Handspring Visor PDA adding the Visor Phone module to itscompatible product list One sure sign of the push to get consumeradoption of these devices can be seen in the rapid price reductions ofthe Visor Phonemdashfrom $300 (on top of the cost of the Visor from $200to $500) to FREEmdashas long as you activate service with the wirelesscarrier On the phone with a PDA included side Kyocera has come outwith a phone that has the Palm operating system built in so you canthrow away your Palm Pilot and make calls from their 6035 modelphoneThe only problem is the price tagmdash$400 to $500

          One of the last hurdles to make that all-in-one device a must-haveitem is the ability to tie into your information at work Most companiesuse an e-mail program and calendar program that sits behind a securefirewall and is next to impossible to access from the outside world witha wireless devicemdashwithout getting help from the IT departmentAndeven if you can access your e-mail you typically have to handle mul-tiple e-mail accounts with duplicate e-mails all over the place if you useyour wireless phone to read and reply or otherwise manage your e-mailThis is getting better with new applications that are being devel-oped as well as with new technology that the wireless carriers arestarting to add to their networks to help make the whole process morecustomer-friendly

          So the future of wireless will see these all-in-one devices comedown in price get smaller in size and do all the things that your

          wwwgetconnectedcom

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          194 Chapter 13 bull The Future of Wireless Communications

          desktop computer doesmdashwithout having to work with your IT depart-ment or completely reconfigure your computer

          3GmdashThe Third Generation of WirelessYou may have heard about the next step for wireless phones that iscoming soonmdashThird Generation Wireless or 3G 3G is an umbrellaterm covering all the new data services that will be coming soon to yourwireless phone and networkThese services include high-speed data fore-mail and Web content downloading songs and even video confer-encingAlthough all this sounds great it will take a tremendous amountof effort and money on the wireless carriersrsquo sides to update their net-works for the increased amount of bandwidth that will be required tosend these services over the wireless network Currently many wirelesscarriers are preparing their networks for higher speed and bandwidthdata requirements Phone manufacturers are creating phones that willoffer these services In the fall of 2001 NTT DoCoMo in Japan releasedthe first ever 3G phone into the hands of their consumers includingwireless video capabilities Is 3G coming to the United States Yes but itwill take a while for it to succeed here with all the features that willdrive wireless demand and use (and revenue for the wireless carriers)

          The first generation of wireless was pure voice without wiresThesecond generation was the ability to send voice and data using digitalsignals which is where the majority of wireless users are todayThereare many phones out there that can access Web sites send and receivemessages and listen to music Some wireless networks are beingupgraded to allow what is being called 25G services higher speed datathan 2G with ldquoalways-onrdquo capability instead of making the user switchfrom voice to data when they want to use one or the other Carriersare starting to prepare for 3G by moving to 25G and phone manufac-turers are preparing by making phones that can work on todayrsquos 2G and25G networks and that will be upgradeable to the 3G networks

          The only question remaining for the wireless carriers and thephone manufacturers is ldquoWhat will be the 3G capability that everyonewill absolutely need and be willing to pay extra forrdquoAnd the jury isdefinitely still out on that question Maybe those lucky enough to buythe new 3G phones in Japan (costing approximately $600) will discoverthe answer to that question and tell the rest of the wireless world

          wwwgetconnectedcom

          165_cell_C13qk 111201 227 PM Page 194

          SummaryThe future of wireless is looking incredibly brightThe ability to use awireless phone as your only phone with the same reliability and clarityyou are used to for your home phone is coming soonmdashindeed it isalready here in some parts of the country New services are being addedto wireless phones with more to come all the time to make your wire-less phone the only communication device you need for voice theInternet video music and more

          Quick References

          As Use Increases Prices Fall

          The average monthly cost for wireless use is around $40but varies from less than $20 for minimal use to over $100for heavy use

          Per-minute rates continue to fall with increasingly largeincluded minutes in rate plans

          Carriers are looking to extra features like wireless messagingand e-mail at extra cost to help offset the lower per-minuteprices or even to increase the monthly revenue

          Only approximately 2 to 4 percent of wireless users use onlywireless and have no home phone

          What to Consider before Throwing Away Your Home Phone

          Consider clarity and coveragemdashmake sure you have adequatewireless service at your house

          Consider other telephone line needs like Internet access faxmachines etc

          Consider the need for powermdashmake sure you have extra bat-teries or a charger that allows you to talk and charge at thesame time

          The Future of Wireless Communications bull Chapter 13 195

          wwwgetconnectedcom

          The Future of Wireless Communications bull Chapter 13 195

          165_cell_C13qk 111201 227 PM Page 195

          Wireless as the Only Communications Network

          Wiring every home in remote areas of the world is incrediblyexpensive and nearly impossible so wireless networks can fillthe need for developing countries

          Waiting lists in countries for years is not uncommon for tradi-tional telephone service so waiting lists are being created forwireless phones as soon as the first shovel of dirt is taken for anew antenna for a new wireless network

          Satellite phones are available and cover virtually the entireworld but are big expensive and mostly for individuals thatmust be in touch wherever they are

          Combining All Your Devices

          Wireless phone pager Personal Digital Assistant MP3Playermdashit does it all but do you or will you need it

          Is the best fit a phone with an added PDA or a PDA with anadded phone The debate continues

          Price is still driving the decision for potential usersmdashall-in-onedevices are about $400mdash$500

          3GmdashThe Third Generation of Wireless

          The first generation of wireless was voice

          The second generation of wireless (2G) was voice and data

          The second-and-a-half generation of wireless (25G) consistsof voice data Internet content and higher speed data access

          The third generation of wireless (3G) is virtually everythingyou have with a wired devicemdashvoice data Internet high-speed data video music and so on

          Japan has 3G todaymdashthe rest of the world waits to see whatthey think and will join them in 2002 or beyond

          196 Chapter 13 bull The Future of Wireless Communications

          wwwgetconnectedcom

          196 Chapter 13 bull The Future of Wireless Communications

          165_cell_C13qk 111201 227 PM Page 196

          Glossary ofWireless Terms

          197

          Appendix A

          165_cell_CApxAqk 111201 228 PM Page 197

          198 Appendix A bull Glossary of Wireless Terms

          3G The Third Generation of wireless services thatinclude high-speed data video and music over highbandwidth access

          Access Fee A monthly charge for the ability to con-nect to a wireless networkThis fee is assessed monthlywhether the phone is actually used or not

          Activation Fee A fee charged by service providers toconfigure a phone to work on a carrierrsquos networkThereis usually a charge to activate your phone somewherearound the $25 mark

          Advanced Mobile Phone Service The ldquotraditionalcellularrdquo phone system

          Air Interface The operating system that a wirelessphone is onThese include AMPS CDMA GSM andTDMA

          Airtime The amount of time customers spend talkingover their wireless networks for which they are billedThis time usually includes the time spent talking on bothincoming and outgoing calls

          Alphanumeric Display A display screen on a phoneusually an LCD screen that has the ability to displayboth text and numbers

          Alphanumeric Messaging The capability to displaymessages on a phone in both text and numbers

          AMPS Refer to Advanced Mobile Phone Service

          Analog The original cellular air interface or technologyused to transmit voice from the wireless phone to the cel-lular antenna and base stationAnalog waves are continuoussound waves that are transmitted from point to point

          Antenna A device for transmitting and receiving radiosignals

          Area Code A three-digit telephone number prefixassigned to a calling area

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          Glossary of Wireless Terms bull Appendix A 199

          Automatic Call Delivery A service feature thatallows a user to receive calls even when roaming outsideof the phonersquos home coverage area

          Bandwidth The amount of data you can send througha channel Usually measured in bits-per-second (bps)The greater the bandwidth the greater the amount ofdata transmitted over a given period of time

          Base Station A fixed location (such as a cellular tele-phone tower) that communicates to many mobile sta-tions (wireless phones)

          Broadband A communications channel of high band-width capable of transmitting a relatively large amountof data over a given period of time

          Bundling Grouping various telecommunications ser-vices as a package to increase the appeal to potential cus-tomers For example a bundled package could includelong distance cellular Internet and cable services

          Call Blocking A feature that allows a user to preventincoming calls from specified callers

          Call Forwarding A feature that allows callers toreceive calls at another number when they know theywill be away from their phone

          Call Return Usually called 69 this feature allows theuser to get the number of the last incoming call

          Call Waiting A feature that allows a user to be noti-fied of another incoming call while a call is already inprogress and gives the user the ability to answer thesecond call while the first call remains on hold

          Caller ID A feature that displays a callerrsquos telephonenumber andor name before the call is answered

          Cancellation Fee A charge for canceling your cellularservice contract before the contract has endedThis canbe as much as $200

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          200 Appendix A bull Glossary of Wireless Terms

          Carrier A company that provides telecommunicationsservices Same as Service Provider

          CDMA Refer to Code Division Multiple Access

          Cell The geographic region that is serviced by onebase station in either analog cellular or digital networks

          Cell Site The location where the wireless antenna andnetwork communications equipment is placed

          Cellular The type of wireless communication that ismost familiar to mobile phones users Called cellularbecause the system uses many base stations to divide aservice area into multiple cells Cellular calls are trans-ferred from base station to base station as a user travelsfrom cell to cell

          Channel A path or frequency along which a commu-nications signal is transmitted

          Circuit-Switched Data Wireless data transmittedover a single channel thereby tying up a channel for theentire transmission

          Code Division Multiple Access One method thedigital technologies use for wireless phone serviceCDMA encodes each call as a coded sequence across theentire frequency spectrum Each conversation is modu-lated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the fre-quency spectrum

          Coverage Area The area in which you can use yourwireless service as determined by your service providerIt usually includes your service area around your homeas well as some extended service areas where can useyour service but where you may be charged long dis-tance andor roaming charges Same as Service Area

          Digital A technology that transmits phone signalsacross long distances by converting voice and data intobinary codes of zeros and ones and sending it across net-

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          Glossary of Wireless Terms bull Appendix A 201

          works of small regions one region at a time at a certainwavelengthThese networks are also known as PersonalCommunications Service (PCS) networks a namebranded by Sprint

          Dual Band A feature on some digital phones thatallows it to operate on analog networks when digital ser-vice is not available and vice versa

          Dual Mode Describes a phone that works on bothanalog and digital networks

          Enhanced Specialized Mobile Radio Systems thatuse digital radio transmission similar to other digitaltechnologies Spread-spectrum modes such as frequencyhopping are common One major difference from othernetworks is that in an ESMR system connectionbetween users is almost instantaneous compared withthe typical delay required to dial and set up a call in apublic cellular network

          ESMR See Enhanced Specialized Mobile Radio

          Extended Service Area The part of the carrierrsquos cov-erage area where you can use the network you may becharged roaming andor long distance charges however

          FCC Refer to Federal CommunicationsCommission

          Federal Communications Commission A USgovernment agency responsible for regulating communi-cations industries

          Frequency A measure of the energy as one or morewaves per second in an electrical or light wave informa-tion signalA signalrsquos frequency is stated in either cycles-per-second or Hertz (Hz)

          GHz (gigaHertz) Billions of Hertz

          Global Positioning System A series of 24 geosyn-chronous satellites that continuously transmit their positionUsed in personal tracking navigation and automatic vehiclelocation technologies

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          202 Appendix A bull Glossary of Wireless Terms

          Global System for Mobile Communications Themain technology used by the European systems it is usedby only a small percentage of wireless carriers in theUnited States

          GPS Refer to Global Positioning System

          GSM Refer to Global System for MobileCommunications

          Handset Any handheld device used to transmit andreceive calls from a wireless systemAlso known as a wirelessphone a cellular phone a mobile phone or a PCS phone

          Hands-Free A feature for mobile phones that allowsdrivers to use their car phone without lifting or holdingthe handset to their earsAn important safety feature

          Hands-Free Speakerphone A feature of some wire-less phones that allows users to talk and listen to callswithout holding the phone against their heads

          Handheld Device Markup Language A languageused to create Web sites accessible to wireless devices

          Hand-Off The process where a wireless call is movedfrom one tower to another while the user is travelingfrom place to place

          HDML Refer to Handheld Device MarkupLanguage

          Hertz A measurement of electromagnetic energyequivalent to one ldquowaverdquo or cycle per second

          Home Coverage Area The part of the wireless car-rierrsquos coverage area where the rates are lowest with nolong distance or roaming fees

          Hz Refer to Hertz

          iDEN Refer to Integrated Digital EnhancedNetwork

          Incremental Charge The method of rounding usedby wireless carriers to compute your bill Carriers usuallyround your airtime up to the next full minute although

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          Glossary of Wireless Terms bull Appendix A 203

          some providers round to the closest six seconds or onesecond

          Integrated Digital Enhanced Network A MotorolaInc enhanced specialized mobile radio network tech-nology that combines two-way radio telephone textmessaging and data transmission into one network

          Integrated Services Digital Network An advancedhigh-capacity wireline technology used for high-speeddata transfer

          ISDN Refer to Integrated Services DigitalNetworking

          kbps Stands for kilobytes-per-second and is used formeasuring the speed at which data is transmitted

          Landline Traditional wired telephone service

          LCD Refer to Liquid Crystal Display

          LEO Refer to Low-Earth Orbit

          Liquid Crystal Display A flat-panel screen used todisplay numbers andor characters Often found on awireless handset

          LNP Refer to Local Number Portability

          Low-Earth Orbit A mobile communications satellitebetween 700 and 2000 kilometers above the earth

          Local Number Portability The ability of subscribersto switch local or wireless carriers and still retain thesame phone number as they can now with long distancecarriersWireless carriers were originally scheduled forLNP in 1999 but have successfully postponed this regu-lation as it will require them to spend millions of dollarsfor system upgrades

          Local Calling Area The region across which the callis truly local involving no toll charges

          Memory Dialing A feature that allows you to storefrequently called numbers and access them by dialingone number

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          204 Appendix A bull Glossary of Wireless Terms

          Message Alert A light or other indicator on a wirelessphone that notifies a user that a call has come inAuseful feature especially if the wireless subscriber hasvoice mail

          Metropolitan Service Area An area defined by theUS government for use in grouping census data andother statistics MSAs include a city of at least 50000people or an urbanized area of at least 100000 peopleand the counties that include these areas Not all areas ofthe United States are in an MSAThe FCC used thesearea definitions to license cellular telephone service car-riersThere are 306 regions of the United States desig-nated as MSAs

          MHz Megahertz which equals 1 million cycles persecond

          Micro-Browser Software loaded onto some wirelessphones that is analogous to the Web browser you use toaccess the Internet from your home or work PC

          MIN Refer to Mobile Identification Number

          Mobile Identification Number The 10-digit phonenumber assigned to your cellular phone

          Monthly Access Charge The monthly fee you pay tohave service from a wireless carrier

          MSA Refer to Metropolitan Service Area

          NAMPS Refer to Narrowband Advanced MobilePhone Service

          Narrowband Advanced Mobile Phone ServiceWireless technology that incorporates some digital tech-nology to allow the system to carry about three times asmany calls as the original version of AMPS

          Nationwide Long Distance Calling to anywhere inthe United States from anywhere in the United StatesAn additional per-minute fee typically is charged

          wwwgetconnectedcom

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          Glossary of Wireless Terms bull Appendix A 205

          NiCad Refer to Nickel Cadmium Battery

          Nickel Cadmium Battery The earliest form ofrechargeable battery for wireless phones

          No Service Indicator A feature of wireless phonesthat tells the user that wireless service is unavailable in aparticular location Usually an LED on the handset

          Off-Peak Designated times when calling rates are lowThese times are generally evenings and weekends

          Packet-Switched Data Wireless data transmitted overmultiple channels thereby not tying up a channel for theentire transmission

          Paging A feature of a wireless device that allowsreception of a signal or alphanumeric message

          PCS Refer to Personal Communication Services

          PDA Refer to Personal Digital Assistant

          Personal Communications Services A two-way1900 MHz digital voice messaging and data servicedesigned as the second generation of cellular

          Personal Digital Assistant A portable computingdevice capable of transmitting dataThese devices makepossible services such as paging data messaging elec-tronic mail computing facsimile date book and otherinformation handling capabilities

          Peak Period(s) Any time of day as determined by awireless carrier when there are high levels of communi-cations traffic on the system

          Prepaid Cellular A system allowing subscribers to payin advanced for wireless service Prepaid is generally usedfor customers with little or no credit history students orthose who want to adhere to a budget

          Radio Frequency The range within radio wavesmay be transmitted from about 3 KHz to about300000 MHz

          wwwgetconnectedcom

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          206 Appendix A bull Glossary of Wireless Terms

          RF Refer to Radio Frequency

          Roadside Assistance An added feature that gives youroadside emergency help

          Roaming Using your phone outside of your local ser-vice areaYou usually are charged an additional per-minutefee for this service and may also be charged an additionalmonthly roaming fee for the first use per month

          Roaming Indicator The symbol on your phone thatindicates that you are outside of your home area

          Roamer Port A special port or phone number usedin the early days of wireless that the user needed to dialinto in order to use the wireless phone while travelingoutside of their home area

          Service Area The geographic area served by a wirelesssystem Same as Coverage Area

          Service Charge The amount you pay each month toreceive wireless serviceThis amount is fixed and paidmonthly regardless of how much or how little you useyour wireless phone

          Service Plan Rate or calling plan provided by a wire-less carrier Calling rates allotted minutes per month andmonthly fees vary by the service plan

          Service Provider Synonymous with WirelessCarrierA company that supplies telecommunicationservices (examples include ATampT Cingular Sprint PCSVerizon)

          Short Message Service The ability to send andreceive text messages on your wireless phoneWorksmuch like e-mail with a limitation to the number ofcharacters you can send and receive usually 100 to 200characters maximum

          Single Band Phone A wireless phone that operates ononly one frequency for example only analog or digital

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          Glossary of Wireless Terms bull Appendix A 207

          Single Mode A wireless phone that operates on onlyone frequency

          Slamming The unauthorized switching of a cus-tomerrsquos phone service to another carrier

          Smart Phone A class of wireless phones typically usedto describe handsets with many features and often a key-boardWhat makes the phone ldquosmartrdquo is its ability tohandle data not only voice calls

          SMS Refer to Short Message Service

          Subscriber A cellular phone user

          Standby Time The amount of time you can leaveyour phone on before you will need to recharge yourbattery

          Talk Time The amount of time you can actually talkon your phone before you have to recharge your battery

          TDMA Refer to Time Division Multiple Access

          Termination Charges Fees that wireless telephonecompanies pay to complete calls on wireline phone net-works or vice versa

          Time Division Multiple Access A method of digitalwireless communications transmission that allows a largenumber of users to access (in sequence) a single radiofrequency channel without interference by allocatingunique time slots to each user within each channel

          Toll Charges Charges for placing long distance calls

          Toll-Free Calling Area An area in which calls can beplaced without incurring long distance charges

          Tri-Mode Phone Phones that work on three fre-quencies typically using 1900 MHz 800 MHz digital orreverting to 800 MHz analog cellular when digital is notavailableAlso these phones may have the ability to workon 900 MHz networks overseas

          wwwgetconnectedcom

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          208 Appendix A bull Glossary of Wireless Terms

          Voice Activation A feature that allows a subscriber todial a phone by spoken commands instead of pressingthe number keys physicallyThe feature contributes toconvenience as well as safe driving

          Voice Mail A system that answers phone calls andrecords incoming messages

          Voice Recognition The capability for cellularphones PCs and other communications devices to beactivated or controlled by voice commands

          Voice-Activated Dialing A feature that allows usersto speak words into a wireless phone to cause it to dialpreprogrammed telephone numbers without using thebuttons

          WAP Refer to Wireless Application Protocol

          WBMP Refer to Wireless Bitmap Images

          Wireless Using the radio-frequency spectrum fortransmitting and receiving voice data and video signalsfor communications

          Wireless Application Protocol A universal standardcreated to allow access to the wireless Internet

          Wireless Bitmap Images The preferred file formatfor displaying images on wireless devices

          Wireless Carrier A company that provides wirelesstelecommunications services Same as Service Provider

          Wireless Internet An RF-based service that providesaccess to Internet e-mail andor the World Wide Web

          Wireless Internet Portal Web services that let userscreate a personal Wireless Internet experience

          Wireless Markup Language The language used tocreate Web sites accessible by wireless devices

          WML Refer to Wireless Markup Language

          WMLScript Web programming similar to JavaScriptwhich allows the wireless user to see certain Web content

          wwwgetconnectedcom

          165_cell_CApxAqk 111201 228 PM Page 208

          How to Use theGetConnectedcomWeb Site

          209

          Appendix B

          165_cell_CApxBqk 111401 444 PM Page 209

          210 Appendix B bull How to Use the GetConnectedcom Web Site

          IntroductionThe GetConnectedcom Web site was created to provide you with awide choice of up-to-date plans that are available in your area for com-parison and purchaseWe have created a variety of online tools to helpyou determine which plan will work best for you Itrsquos like runningaround all over town and asking all your friends what they do but youcan do it all in less than 30 minutesWhether you are a first-time buyeror just looking for a better deal we can help you

          Home PageWhen you go to wwwGetConnectedcom you will see our homepage (see Figure B1)We sell a variety of telecommunication servicesfrom wireless phones to high-speed Internet and long distance serviceClick Wireless

          wwwgetconnectedcom

          Figure B1 The GetConnectedcom Home Page

          165_cell_CApxBqk 111401 444 PM Page 210

          How to Use the GetConnectedcom Web Site bull Appendix B 211

          Enter the ZIP code for the place you will be activating service(see Figure B2) For most people this is your home ZIP code Forsome it may be your work ZIP code If you are moving and donrsquotknow your ZIP code yet you can choose a city and a state and see theplans that are available in the city

          WHY DO YOU NEED MY ZIP CODEWireless services are available only in certain areas The plans thatyou can buy are different if you live in California than if you live inFlorida When you enter your ZIP code we search through all of theplans and show you only the ones that will work where you live

          Wireless Home PageAfter entering your ZIP code you will see all of the options availableto you (see Figure B3) Feel free to browse around Everyone has dif-

          wwwgetconnectedcom

          Figure B2 Enter Your ZIP Code

          165_cell_CApxBqk 111401 444 PM Page 211

          212 Appendix B bull How to Use the GetConnectedcom Web Site

          ferent shopping stylesWe recommend selecting your plan your phoneand any accessories you might needAlthough we detail this shoppingprocess for you you could choose to start with a phone or a GreatDeal We will also provide some helpful hints on the tools that can helpyou make a decision

          Havenrsquot Decided Which Plan Is for You Start HereGetConnectedcom offers a variety of tools to assist you in selecting theservices and phones that are right for youThese tools can help youfind exactly what yoursquore looking for online if you havenrsquot alreadydecided

          wwwgetconnectedcom

          Figure B3 Shopping Options for Purchasing Wireless

          165_cell_CApxBqk 111401 444 PM Page 212

          How to Use the GetConnectedcom Web Site bull Appendix B 213

          Lifestyles If you have only a general idea of how you woulduse your cellular phone this will be the most helpful tool foryou Based on the lifestyle you select the plans you see will benarrowed down to the ones that are in that usage range

          Wizard This tool is best if you have a good idea of howyou will use your phone (maybe yoursquove had one before) or ifthere are features you know you needThe more informationyou provide the more specific the plans you see will be Ifyou want to see more plans back up and deselect informationand watch your choices grow

          Bill Calculator Do you happen to have your bill with youWant to make a best guess Enter your peak minutes off-peakminutes long distance minutes and roaming minutes and thecalculator will show you which plan is the most cost effectivefor youThe result set you see will list all of the plans withyour calculated monthly bill estimate sorted by least to mostexpensive

          Picking a PlanClick By Plans and you will see a complete list of all of the plansavailable in your ZIP codeThis list could contain between 20 and 100different plans showing each of the wireless carrierrsquos local regional andnational plan offerings It may seem overwhelming but we have builtsome features to help you trim the list down quickly to just your rangeThen you can compare the details pick the best plan and be on yourway to choosing a phone

          NOTE

          Some wireless carriers that you know in your area might not showup in the listing This may be because they have been unable toprovide us with accurate information

          Browsing by PlansThanks to the highly competitive market place that wireless carriersshare you have many different features on which to base your decision

          wwwgetconnectedcom

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          214 Appendix B bull How to Use the GetConnectedcom Web Site

          You can choose by monthly fee or number of minutes or wireless carrierbrand nameThe tools on this page are designed to help you select a planbased on the factors that are most important to you (see Figure B4)

          Sort Buttons Click any of the sort buttons to sort theplans by the information in that column

          Filters By selecting options within these filters you cannarrow down the plans to just what you want to see

          Compare See a few plans that look good but you canrsquotquite tell why they are different Check the box next to theplan (up to five plans) then click the Compare button at thetop of that columnYou will be shown the detail level infor-mation for those plans side-by-side so you can pick the bestplan for you

          Detailed Information To view additional information onany plan click either the plan name or the Details link

          Promotional Information Click the promo icon to seeall of the promotions available with that plan

          Phones Want to quickly see which phones are availablewith which plans Click the Phones link and you will see allof the phone choices available with that plan

          wwwgetconnectedcom

          Figure B4 Shopping by Rate Plans

          165_cell_CApxBqk 111401 444 PM Page 214

          How to Use the GetConnectedcom Web Site bull Appendix B 215

          When you find the plan that is right for you click Add to Cart andyou will be moved seamlessly on to the next stepmdashchoosing a phone

          Picking a Phone Once you click Add to Cart you will see all the phones available withthat plan Be aware that if you chose a plan because of its advanced fea-tures you will want to make sure the phone you are selecting also hasthat physical capability If you are intimidated by the price of thephone keep in mind that rebates or other promotional offers can signif-icantly reduce the cost to you

          Although the number of phones from which you can select ismuch smaller than the number of plans you sorted through it can beequally intimidating if you arenrsquot exactly sure what you wantAs in thepreceding sectionldquoBrowsing by Plansrdquo we have built in some tools tohelp you narrow down your choicesAll of the filter sort compare anddetail tools are available in this section as well

          When you see the phone you like click Select a Phone and youwill be shown more features of that phone Click Add to Cart andyou will be moved on to the next stepmdashselecting accessories

          HELPFUL HINT

          Most wireless carriers offer the same set of phones with all oftheir plans with the exception of some of the newest phones Ifthe kind of phone you get is more important to you than the planyou choose then you may want to start by picking a phone andthen choosing between the plans that are compatible with itwwwGetConnectedcom helps you shop this way too

          Browsing by PhonesIf only a certain phone will do choose the By Phones selection fromthe left navigation bar or from the Wireless home pageThis page showsyou all of the phones available to you in your ZIP code from all of thewireless carriers (see Figure B5)

          In the 3 Ways to Shop box you can either see all the phones inyour area or quickly drill down to your top priorityWhether it isNokia all the way or the smallest phone ever these links will take youto a list of phones (with pictures) where you have tools to help you

          wwwgetconnectedcom

          165_cell_CApxBqk 111401 444 PM Page 215

          216 Appendix B bull How to Use the GetConnectedcom Web Site

          decideThese tools are the filter sort compare and detail toolsdescribed earlier

          In the Top Sellers box we show you the top-selling phones foryour area so you know what everyone else is buying In the FeaturedProducts box we always show you the phones that our in-houseexperts think are a great value for the price Click the picture to gostraight to the detail page for that phone where you can get moreinformation

          Choosing AccessoriesAll of the accessories that you will be shown are compatible with thephone that you have selected If you are interested in customizing yourphone so that you can rapidly charge the battery or change the face-

          wwwgetconnectedcom

          Figure B5 Browsing by Phones

          165_cell_CApxBqk 111401 444 PM Page 216

          How to Use the GetConnectedcom Web Site bull Appendix B 217

          plate covers select your accessories here Click Add Accessories toCart and anything you have selected will be placed in your cart withyour plan and phone

          If you are interested in buying accessories for gifts you can also buya phone accessory by itself Choose the By Accessories selection fromthe left navigation bar or from the Wireless home page (see Figure B6)As in the sectionldquoBrowsing by Phonesrdquo these links will take you to alist of accessories (with pictures) where you have tools to help youdecideThese tools are the filter sort compare and detail toolsdescribed earlier

          In the Top Sellers box we show you the top-selling accessories soyou know whatrsquos popular In the Featured Products box we display avariety of accessories Click the picture to go straight to the detail pagefor that phone where you can get more informationAt any point thatyou find what you are looking for click Add Accessories to Cartand anything you have selected will be placed in your cart

          wwwgetconnectedcom

          Figure B6 The Accessories Page

          165_cell_CApxBqk 111401 444 PM Page 217

          218 Appendix B bull How to Use the GetConnectedcom Web Site

          Your Shopping CartNow you will see a preview of your selected plan phone and acces-soriesYou will also see a summary of the promotions available with theitems in your cartThese promotions will include promotions availablethrough your wireless carrier and exclusively through your retailer(GetConnected Inc) Click Checkout and you will be guided throughthe ordering process

          Ordering at GetConnected IncOrdering on wwwGetConnectedcom is easy and secure All you haveto do is complete these few short steps

          1 Begin Secure Check Out link

          2 Your Order Information Collects the general informationabout you such as your name and contact information

          3 Order Form Collects specific information that the wirelesscarrier needs to know about the plan you have selectedThispage is where you get to choose your contract lengths andother service options like voice mail

          4 Shipping Options If you have selected accessories youwill be asked to choose your preferred shipping method

          5 Place Your Order Final Confirmation If your creditcard information is required for a credit check or for chargesyou will enter that information hereThis page also confirmsyour purchases your totals and your promotionsYou mustclick Place Order to complete your order

          6 Order Confirmation This page has your order number asummary of your selections and how you can contact us foradditional assistance if needed

          After you have completed your order you will receive an e-mailright away that contains your GetConnected Inc order number a sum-mary of your selections and some specific information on what toexpect from the wireless carrier you have selected

          wwwgetconnectedcom

          165_cell_CApxBqk 111401 444 PM Page 218

          How to Use the GetConnectedcom Web Site bull Appendix B 219

          wwwgetconnectedcom

          WHAT IF I DONrsquoT LIKE TO ORDER ONLINECall 1-800-775-2506 and our Customer Care Team will completeyour order with you Although our ordering process is completelysecure we understand if you prefer not to put your personal infor-mation online

          ChecklistFor the quickest way to order a phone follow these steps

          1 Go to wwwGetConnectedcom

          2 Click Wireless

          3 Enter your ZIP code

          4 Choose By Plan

          5 Pick a plan

          6 Click Add to Cart

          7 Pick a phone

          8 Click Select Phone

          9 Click Add to Cart

          10 Pick accessories for your phone

          11 Click Add Accessories to Cart

          12 Review your order selections and click Checkout

          13 Click Begin Secure Checkout

          14 Fill in your order information and click Continue

          15 Fill in your service options and click Continue

          16 Review your order selections for final confirmation and clickPlace Order

          17 Get your brand new phone

          165_cell_CApxBqk 111401 444 PM Page 219

          165_cell_CApxBqk 111401 444 PM Page 220

          221

          Index10-10 service plans 1271900 MHz 16425G services 1943G (3rd Generation)defined 198devices and services 183 194

          800 MHz 900 MHz 164

          AAC battery chargers 111access fees defined 198accessoriesbatteries See batterieschoosing 15 216free 174phone jacks 61wireless phone 108ndash113

          activation fees 127 198Advanced Mobile Phone Service

          See AMPSadvantagesof CDMA 34of digital phones 27

          air interface defined 198airtime defined 198Alltel 135 150alphanumeric display messaging 198America Online Internet portal 50AMPS (Advanced Mobile Phone

          Service)defined 198history 6 24ndash25frequency reuse plans 32

          analogdefined 198technology described 24ndash25

          analog vs digital 6comparisons 26

          features capacity 32introduction 22summary of differences 29 182ndash83

          antennasdefined 198wireless phone 59

          architecture of GSM 35area code defined 198Argentina wireless carriers in 168ATampT first mobile phone service 23ATampT Wireless 135national network (fig) 140 147prepaid plan 129roaming options 162sample coverage maps (fig)

          137ndash38ATampT WorldConnect Service 166Australia wireless carriers in 168automatic call delivery defined 199automatic redial 62

          Bbandwidth defined 199base station defined 199batterieschargers 111ndash12dead 192level indicator 63life digital phone advantage 27NiMH vs Li-Ion 183talk and standby time effects 80types 113wireless phones 61

          belt clips 109benefitsof ESMR 37ndash38of GSM 35ndash36of TDMA 37

          165_cell_Indexqk 111201 432 PM Page 221

          222 Index

          Bill Calculator tool GetConnectedcomWeb site 213

          billing one-minute increments 126bills monthly 124ndash25Brazil wireless carriers in 168broadband defined 199browsing service plans 213bundling defined 199business card exchange 67

          Ccalculators 63calendars reminders 63call blocking defined 199caller ID 65defined 199fees for 127

          call forwarding 65 128 199call logs 63call return defined 199calls multiple person 37call waitingdefined 65 199fees for 128

          Canada wireless carriers in 168cancellation fees 127 199capacity CDMA benefits 34car hands-free kits 108ndash109carriersdefined 200wireless See wireless carriers

          cases for phones 77 109CB radios 23CDMA (Code Division Multiple

          Access) 24benefits of 33ndash34defined 200described 33and leading service providers (table) 39

          cell phones choosing 4ndash5 215ndash16

          cell sites defined 200cells defined 6 200cellulardefined 6 24 200vs PCS 182plans 32technology basics 6

          Centennial Cellular 155Century Telephone 155changing phone numbers 188service plans 187

          channelscircuit-switched vs packet-switched

          data 52defined 200TDMA technology use of 36

          charger jacks 62chargers 111chargestermination defined 207toll defined 207See also costs fees

          China wireless carriers in 168choosing wireless phonescost 13features 10service plans 7using GetConnectedcom Web site

          215ndash16choosing wireless services and plansassessing coverage needs 8cost 13using GetConnectedcom Web site

          212ndash15Cincinnati Bell Wireless 156Cingular Wireless 135coverage map (fig) 146national coverage map (fig) 143prepaid plan 129

          circuit-switched data

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 222

          Index 223

          defined 200transfer 52

          Clear key 61clocks 63 67Code Division Multiple Access See CDMAcolordisplay wireless phones 59 67of phones 78

          combining devices 193combining promotions 174compact phones 75comparing popular wireless phones 81compatibility of US digital and

          worldwide networks 8competing digital standards 33components of wireless phones 58contract length-based incentives 174contracts wireless carrier 188costsactivation and other fees 127belt clips 110breaking down plans and fees 124CDMA phones 34digital advantages 27dropping in future 190faceplates 113frequently asked questions about 185ndash86generic phone bill (table) 125hands-free kits 109incoming calls 185incremental charges 202Internet-ready phones 47range of 80rate plans 14roaming 162ndash67satellite phones 169service plan rate structures 121shopping by rate plans 214wireless phone service 13

          countries guide to wireless carriers in167ndash68

          coverageareas 134 200 202assessing your needs 8ATampT Wireless national map (fig) 147Cingular Wireless national map (fig)

          143 146comparing phone plans 122digital phones disadvantage 28local 136national regional 139Nextel national map (fig) 149Qwest national map (fig) 153sample maps (figs) 137 138Spring PCS national map (fig) 148Triton PCS national map (fig) 154VOICESTREAM Wireless national map

          (fig) 151US Cellular national map (fig) 152

          creditcards 188checks 130service 172

          Cricket Communications 123 135156 161

          currency converter 67custom ring tones 64

          Ddata cables 51datafax capable 66data speed 52data transfercircuit-switched and packet-switched 52rates wireless phones 45

          devices combining 193dial-around services 127dialingautomatic redial 62last number recall 63voice-activated defined 208

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 223

          224 Index

          digitaldefined 200phones advantages and disadvantages

          of 27ndash28standards competing 33systems types used in the US 33terms and definitions 32ndash40

          Digital Subscriber Line (DSL) 45 191digital technologybenefits and disadvantages of 26described 22and wireless 6

          digital vs analog 6comparisons 26introduction 22summary of differences 29 182ndash83talk time and standby time 80

          directory assistance fees 128directory of wireless carriers 144ndash56displayalphanumeric defined 198liquid crystal defined 203menus and keys 60multicolor screens 67roaming symbol 160wireless phones 45 59

          disposing of phones 191ndash92Dobson Communication Corp 155domestic roaming options 161dropped cells 34DSL (Digital Subscriber Line) 45 191dual-band phones 183 201dual mode phones 76 201Duetsche Telecom 166duplex devices 23

          EEDACS (Ericssonrsquos Enhanced Digital

          Access Communications System 37

          e-mailcombining with phones 193and Wireless Internet 44 49wireless phone features 10

          emergency calling 65Enhanced Specialized Mobile Radio See

          ESMREriccson R289LX (fig) 73Ericsson R289LX 58ndash59Ericsson R289LX (fig) 78 82Ericsson R289LX Internet-ready

          phone 48Ericssonrsquos Enhanced Digital Access

          Communications System (EDACS) 37

          ESMR (Enhanced Specialized MobileRadio)

          described 37ndash38 201digital system type 33and leading service providers (table) 39

          European frequency 164Excite Internet portal 50extended service areas defined 201

          Ffaceplates 72 78 113FAQsabout phones 182ndash83about services 183ndash88

          faxesfax-capable phones 66and wireless data 51

          FCC 201approval of AMPS 24phone frequency authority 23

          featuresof wireless phones (fig) 59requiring service 65

          Federal Communications CommissionSee FCC

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 224

          Index 225

          wwwgetconnectedcom

          feesaccess and activation 198cancellation defined 199Universal Service 127See also charges costs

          flip style phones 77FM 25France wireless carriers in 168free accessories 174free advances services 173frequencydefined 201hopping 35reuse plans 32

          frequently asked questionsabout phones 182ndash83about services 183ndash88

          Ggames 63Germany wireless carriers in 168GetConnectedcom Web sitechoosing accessories 216home page 210introduction 210ordering 218picking a phone 215picking a plan 213promotions 172shopping by rate plans 214

          GHz (gigaHertz) defined 201Global Positioning System See GPSGlobal System for Mobile

          Communications See GSMGPS (Global Positioning System) 201GSMbenefits of 35ndash36defined 202described 35digital system type 33

          digital technology 24and leading service providers (table) 39and TDMA 35

          guidelines for equipment services forvarious users (table) 17

          guide to international wireless carriers(table) 167ndash68

          HHandheld Device Markup Language

          (HDML) 202handset insurance 128handsets defined 202hands-free defined 202hands-free jacks 62hands-free kits 108ndash109hands-free speakerphone defined 202Handspring Visor Phone 193HDML (Handheld Device Markup

          Language) 45 202hertz defined 202holsters phone 109home coverage area defined 202Hz defined 202

          IiDEN (Integrated Dispatch Enhanced

          Network) 37 202included minutes rate plans 126incoming calls costs 185incremental charges defined 202insurance handset 128Integrated Digital Enhanced Network 203Integrated Services Digital Network

          (ISDN) 203interference multipath 34internationalcalling fees 128roaming options 164

          InternetWireless See Wireless Internet

          165_cell_Indexqk 111201 432 PM Page 225

          226 Index

          Internet access 191Internet-ready phones (fig) 48infrared feature 67infrastructure development for wireless 192ISDN (Integrated Services Digital

          Network) 203Italy wireless carriers in 168

          Jjacks 61Japan wireless carriers in 168

          KKbps defined 203keypad letters 60keypad lock 63Kyocera QCP-2035 (fig) 83Kyocera QCP 6035 (fig) 73 84

          Llandline defined 203laptops Internet service kits 49last number recall 63LCD (liquid crystal display) 45 203leading service providers (table) 39letters keypad 60Lifestyles tool GetConnectedcom

          Web site 213Li-Ion batteries 113 183limited time offer 175liquid crystal display (LCD) 45 203lithium-ion batteries 113 183local calling area defined 203local coverage 136local number portability defined 203locking keypad 63long distance 186comparing phone plans (table) 122

          fees 126low-earth orbit defined 203

          Mmemory dialing defined 203memos voice recorders 68message alert defined 204message key 61messagingalphanumeric defined 198picture 67text 66

          Metropolitan Service Area (MSA) 204Mexico wireless carriers in 168MHz defined 204micro-browsers 45 204MIN (Mobile Identification Number) 204minutes free 175Mitsubishi T250 Internet-ready phone

          (fig) 48 85Mobile Identification Number (MIN) 204mobile-to-mobile calling 128modems using wireless phone as 51modes single dual and tri-mode 76monthly access charges defined 204Motorola i1000 (fig) 79Motorola i1000plus (fig) 86Motorola i2000 (fig) 77 87Motorola i2000plus 165Motorola i550plus (fig) 88Motorola i700 (fig) 73Motorola i700plus (fig) 89Motorola V239 (fig) 90Motorolarsquos Integrated Dispatch Enhanced

          Network (iDEN) 37MP3combining with phone 193players 67

          MSN Mobile Internet portal 50multipath interference 34

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 226

          Index 227

          wwwgetconnectedcom

          NNAMPS (Narrowband Advanced Mobile

          Phone Service) 204national coverage 139Cingular Wireless (fig) 143 146ATampT Wireless (fig) 140 147Nextel (fig) 149Qwest (fig) 153Sprint PCS (fig) 141 148Sprint PCS (fig) 141Triton (fig) 154US Cellular (fig) 152VoiceStream (fig) 151

          nationwide long distance defined 204nationwide plans 184Netherlands wireless carriers in 168networks available 76Nextel 135 161 190nationwide coverage map (fig) 149national service plan 124international roaming options 165

          NiCad batteries 113 205nickel cadmium batteries 113 205nickel metal hydride batteries 113 183NiMH batteries 113 183Nokia 3360 91Nokia 3360 74 (fig) 91Nokia 5165 (fig) 73 77 92Nokia 6160 (fig) 93Nokia 8200 62Nokia 8260 (fig) 75 94Nokia AC Battery Charger (fig) 112Nokia Belt Clip (fig) 111Nokia Car Charger (fig) 112Nokia Desktop Charger (fig) 112Nokia Full-Phone Case (fig) 110Nokia Hands-Free Kit (fig) 108Nokia Semi-Phone Case (fig) 110no service indicator defined 205NTT DoCoMo 194numeric paging 63

          Ooff-peak times defined 205onlineordering phones 219resources wwwGetConnectedcom 7

          OpenWave 45ordering at GetConnected Inc 218

          Ppacket-switched datadefined 205transfer 52

          pager numeric 63paging defined 205Palmcombining with wireless phone 67synchronizing phone with 68

          Panasonic Allure (fig) 95Panasonic Versio (fig) 96PCS (Personal Communications

          Services) 6 24defined 205synchronizing phone with 68vs cellular 182

          PDA (Personal Digital Assistant)combining with phones 193defined 205

          peak hours 12peak periods defined 205per minutes fees 126Personal Communication Services

          See PCSPersonal Digital Assistant See PDApersonalized ring tones 64phone accessories See accessoriesphone bill generic (table) 125phone booksincoming number storage 63variety of 64

          phone jacks 61

          165_cell_Indexqk 111201 432 PM Page 227

          228 Index

          phonesaccessories See accessoriesdisposal considerations 191dual-band 183frequently asked questions about 182mode 185satellite 192smart defined 207tri-mode defined 207wireless See wireless phones

          picture messaging 67portals top Wireless Internet (table) 50Portugal wireless carriers in 168predictive text entry 61predictive text input 68prepaid cellular defined 205prepaid service plans 128ndash29prepaid wireless 14promotions 14 172ndash76combining 174GetConnectedcom 172helpful hints 175

          QQwest national network map (fig) 153

          Rradio frequency defined 205rapid battery chargers 111rate plans 11 120ndash30considerations for selecting 126cost 14prepaid option 128shopping by 214types of (table) 135upgrading 126Wireless Internet service 49

          real-time clocks 67rebates 173 188

          redial automatic 62regional coverage 139regional service plans 123resolution (display)Web sites and 45RF (Radio Frequency) defined 206ringer control 63ring tones downloading different 10roadside assistance defined 206roamer port defined 206roamingcharges See roaming chargesdefined 206described 184domestic options 161indicator 65 206international options 164introduction 160service plans 7summary 169

          roaming charges 184comparing phone plans (table) 122considerations when selecting rate

          plan 126digital phone disadvantage 28national plans with 124national plans without 123typical bill (table) 125

          Rural Cellular Corporation 155

          SSamsung Belt Clip (fig) 111Samsung Car Hands-Free Kit

          (fig) 109Samsung Full-Phone Case (fig) 110Samsung N200 48 74 79 97Samsung Uproar MP3 (fig) 74 98Sanyo SCP-5000 (fig) 99Sanyo SCP-6000 (fig) 100satellite phones 169 192security digital phone advantages 27

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 228

          Index 229

          service areascoverage 134defined 206described 136extended defined 200metropolitan defined 204

          service credits 172service plans 120ndash30changing 187choosing 7ndash8 213credit checks 130defined 206frequently asked questions about 183regional plans 123samples of (table) 129summary of 131

          service providersdefined 206evaluating quality of service 140ndash43finding in your area 135guide to international 167ndash68introduction 134leading (table) 39types of rate plans (table) 135wireless carrier directory 144ndash56See also wireless carriers

          service quality 140ndash43 184service plan rates See costsservicesthird party 50Wireless Internet 49

          Short Message Service See SMSsignal strength indicator 64SIM personalizing phone with 35single band phones 28 206single mode phones 76 207size weight of phones 72slamming defined 207smart phones defined 207SMS (Short Message Service) 10 66 206Softwarecom 45

          South Africa wireless carriers in 168South American frequencies 164South Korea wireless carriers in 168Southwestern Bell 23Spain wireless carriers in 168speaker phones 10 68special deals promotions 172ndash76spread-spectrum modes 37Sprint PCS 135national network (fig) 141 148roaming options 163

          Sprint Touchpoint 1100 (fig) 101Sprint Touchpoint 2100 (fig) 102Sprint Touchpoint 2200 (fig) 103Sprint Touchpoint 5200 (fig) 104stand-by-time defined 207standby time vs talk time 183Subscriber Identity Module (SIM) 35subscribers defined 207Sweden wireless carriers in 168

          TTaiwan wireless carriers in 168talk time vs standby time 80 183 207taxes 127TDMA (Time Division Multiple

          Access) 24benefits of 36ndash37defined 207described 36digital system type 33and GSM 35and leading service providers (table) 39

          Telecommunications Act 25Telecorp 155Telic 61termination charges defined 207textpredictive text entry 61messaging 66 128

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 229

          230 Index

          Third Generation Wireless See 3G (3rd Generation)

          third parties services provided 50three-way calling 65 128timepeak vs off-peak hours 185slotsTDMA use of 36talk defined 207talk vs standby 80 183

          Time Division Multiple AccessSee TDMA

          toll charges defined 207toll-free calling areas defined 207toll free number calls 186Touchpoint 1100 (fig) 75 79Touchpoint 2100 (fig) 74Touchpoint 5200 (fig) 75travelingabroad service plans 8See also roaming

          tri-mode phones 76 207Triton PCS southeast coverage map

          (fig) 154Triton PSCSunCom 135Turkey wireless carriers in 168two-way radio service 10

          UUnited Kingdom wireless carriers

          in 168upgrading rate plans 126usagechoosing service plans 7considerations 11ndash12sample schedule of potential phone

          (table) 12US Cellularnational network map (fig) 152rate plan 135

          VVerizon Wireless 135 139national rate map (fig) 145prepaid plan 129roaming options 163

          vibrate mode 64Vindigo Internet portal 50Visor phone 193voice-activateddialing defined 208functions 66

          voicemail 66 186conserving minutes 128defined 208fees for 127

          voice memo recorder 68voice recognition defined 208VoiceStream 135international roaming options 166national network map (fig) 151national service plan 124

          volume control 63ndash64

          Wwalkie-talkies 5 22 23WAP (Wireless Application Protocol) 45

          66 208WBMP (wireless bitmap pictures) 46 208Web theaccessing with wireless phones 46ndash47surfing with wireless phones 10

          Western Wireless 155wireless defined 24 208Wireless Application Protocol See WAPWireless Bitmap Images See WBMPwireless carrierschanging 187and content providers 50

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 230

          Index 231

          data speed 52defined 208directory of 144ndash56services provided 49See also service providers

          wireless data and faxes 51Wireless Internet 208access to 10application protocol See WAPintroduction 44top portals (table) 50

          Wireless Internet portal defined 208Wireless Markup Language (WML) 208wireless networks by country (table) 168wireless phonesaccessing the Web through 46ndash47accessories 108ndash113antenna 59batteries 113browsing for 216case design 77chargers 111choosing 4ndash5 10 215comparing popular 81ndash104components of 58ndash68data transfer rate 45display screen 59evolution of 22faceplates 113flip style 78frequently asked questions 182guide to 71ndash104guide to features of 62Internet-ready 47introduction to 5ndash7menu selection keys 60networks available 76and Palm 67plans (table) 122popular comparing 81

          predictive text entry 61purchasing through

          GetConnectedcom 212range of 186roaming symbol 160satellite 169 192screen display (fig) 46shopping by rate plans 214size weight of 72synchronizing with Palm or PC 68

          using as modem 51 165wireless servicesgrowth of 190guidelines for various users (table) 17inconsistency 184prepaid 14See also service providers

          wireless technologiesanalog and 25described 22

          Wireless Wizard 13Wizard tool GetConnectedcom

          Web site 213WML development of 45WMLScript defined 208WML (Wireless Markup Language) 208WorldCell international roaming

          options 166worldwide networks compatibility with

          US digital phones 8wwwGetConnectedcom 7

          YYahoo Internet portal 50Yankee Group 139 190

          Zzip codes GetConnectedcom

          Web site 211

          wwwgetconnectedcom

          165_cell_Indexqk 111201 432 PM Page 231

          SYNGRESS SOLUTIONShellip

          solution s s y n g r e s s c o m

          Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

          Price $2995 US $4695 CAN

          AVAILABLE JANUARY 2002wwwsyngresscom

          AVAILABLENOWwwwsyngresscom

          Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) to inter-act with the ldquostuffrdquo that makes the Internet run toexperience it in a fun and meaningful way In thisbook wersquove created a spirit of adventure and dis-covery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

          Price $2995 US $4695 CAN

          165_cell_Indexqk 111201 432 PM Page 232

          SYNGRESS SOLUTIONShellip

          solution s s y n g r e s s c o m

          Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

          Price $2995 US $4695 CAN

          AVAILABLE JANUARY 2002wwwsyngresscom

          AVAILABLENOWwwwsyngresscom

          Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) tointeract with the ldquostuffrdquo that makes the Internet runto experience it in a fun and meaningful way Inthis book wersquove created a spirit of adventure anddiscovery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

          Price $2995 US $4695 CAN

          Back adqk 111201 232 PM Page 233

          220_CitrixXP_05qxd 32702 421 PM Page 208

          • Cover
          • Table of Contents
          • Foreword
          • Part I
          • Chapter 1
          • Chapter 2
          • Chapter 3
          • Chapter 4
          • Part II
          • Chapter 5
          • Chapter 6
          • Chapter 7
          • Part III
          • Chapter 8
          • Chapter 9
          • Chapter 10
          • Chapter 11
          • Part IV
          • Chapter 12
          • Chapter 13
          • Appendix A
          • Appendix B
          • Index
          • Related Titles

            v

            Syngress Acknowledgments

            We would like to acknowledge the following people for their kindnessand support in making this book possible

            Karen Cross Lance Tilford Meaghan Cunningham Kim Wylie HarryKirchner Kevin Votel Kent Anderson and Frida Yara of PublishersGroup West for sharing their incredible marketing experience andexpertise

            Mary Ging Caroline Hird Simon Beale Caroline WheelerVictoriaFuller Jonathan Bunkell and Klaus Beran of Harcourt Internationalfor making certain that our vision remains worldwide in scope

            Annabel Dent of Harcourt Australia for all their help

            David BucklandWendi Wong Daniel Loh Marie Chieng LucyChong Leslie LimAudrey Gan and Joseph Chan of TransquestPublishers for the enthusiasm with which they receive our books

            Kwon Sung June at Acorn Publishing for his support

            Ethan Atkin at Cranbury International for his help in expanding theSyngress program

            A special thank you to Janis Carpenter at PGWThank you for yourexcellent service and all your kind words Janis

            165_cell_ aFMqk 111201 158 PM Page v

            165_cell_ aFMqk 111201 158 PM Page vi

            vii

            We would like to thank three special GetConnected customer servicegurus for their help in compiling the information for this bookMartinVeronica and Ali have been working tirelessly to make sure ourcustomers get all the answers they need to make their telecom pur-chase painless and simpleTheir industry expertise is truly a hugeadvantage that our customers enjoy when researching and buying anytelecom servicemdashthey know all from wireless to DSL to long distanceThey are inspirational in their ability to switch from one incrediblycomplex topic to the next without missing a beat

            We also could not have completed this work without the supportof the entire team at GetConnected From our marketing staff to ourprogrammers everyone here has devoted themselves to the mission offinding the right type of communication services for every customerwho comes to our site and making sure everyone has the best infor-mation possible to choose the best service for their hard-earnedmoney

            Special thanks to the co-founders of GetConnected IncTracyLawrence and Sasha NovakovichThese two had the vision to createan electronic resource to help consumers get the most telecommuni-cations service for their moneyWe are proud to be able to extendtheir vision into this Guide for wireless consumers

            Thanks and Acknowledgments

            165_cell_ aFMqk 111201 158 PM Page vii

            165_cell_ aFMqk 111201 158 PM Page viii

            ix

            About GetConnected Inc

            Founded in 1999 GetConnected Inc provides a suite of softwaretools that facilitate the sale of wireless broadband local phone longdistance cable and satellite television services

            The Telecommunications Deregulation Act of 1996 was the cata-lyst for a proliferation of telecommunications services which madethe process of selecting the best providers and plans a daunting taskfor consumersThe Internet offered a tremendous opportunity forconsumers to easily find and compare all options available to themand make the right choice through an informative and intuitive elec-tronic shopping processThe Internet was also the ideal medium tohelp telecommunications service providers cost effectively acquirecustomers wwwGetConnectedcom resulted from the confluenceof these three market forces

            Named by Newsweek as one of the 103 Best Web Sites and by PCWorld as Best Cell Phone Site GetConnectedcom the showcase ofthe GetConnected functionality is an easy-to-use Web site thatempowers users with the information necessary to help them selectthe services that best meet their individual needs In addition to beinga source of the most comprehensive and accurate information avail-able the GetConnected site shopping technology and transactionprocessing capability make the purchase process simple and straight-forward Consumers are shown all plans products and special offersavailable in their area GetConnectedcom also provides highly intu-itive and interactive wizards and bill calculators that allow the user tocustomize searches and make it easier to locate and buy the mostsuitable plansThe end result Consumers get the most for theirtelecommunication dollar

            GetConnected Inc offers consumers and small businesses access toits services directly through its Web site wwwGetConnectedcom andthrough a network of partner Web sites Consumers will also be able toaccess the GetConnected telecommunication shopping services in pri-vate labeled applications at retail where GetConnected will power theshopping experience and order processing for its retail partners

            165_cell_ aFMqk 111201 158 PM Page ix

            165_cell_ aFMqk 111201 158 PM Page x

            xi

            Contributors

            Jeff McLaughlin is the Senior Director of Wireless Partnerships forGetConnected Inc and is part of the senior management team Hehas been in the wireless industry since 1994 working for wireless car-riers wireless vendors and wireless agents Jeff is responsible forsecuring partnerships with all the wireless service providers forGetConnected and for leading the strategic wireless initiatives withcarriers manufacturers and other wireless industry players Prior toGetConnected Jeff was Director of Corporate Marketing for BostonCommunications Group Inc a leading provider of prepaid servicestechnology to wireless carriers and Business Products Manager forATampT Wireless one of the leading wireless carriers in the UnitedStates He received his MBA from Seattle University and his BSfrom Northeastern University Boston MA

            Beverly LeDonne is the Senior Director of Content Services andBusiness Operations for GetConnected Inc and is part of the seniormanagement team Beverly is responsible for implementing new part-nerships and leading innovative initiatives in data management andpresentation Prior to GetConnected Beverly managed 200 employeesand an over $30 million PampL as Division Manager atAPCOAStandard Parking the largest parking management serviceorganization in the United States She received her MBA fromLouisiana State University and her BA from Thomas More CollegeMerrimack NH

            Leslie Kiddie is the eCommerce Product Manager forGetConnected Inc Leslie is currently responsible for company-wideproduct management including specification and site and systemmetric analysisAs one of GetConnectedrsquos first employees she laid thegroundwork for identifying what wireless data should be collected andpresented to consumers She also created the initial process fordefining tools and Web functionality to help GetConnected customersshop for wireless plans and products Before joining the GetConnected

            165_cell_ aFMqk 111201 158 PM Page xi

            xii Contributors

            team Leslie worked as a research analyst for Harris Interactive inRochester NY Leslie earned her BS in Communications from JamesMadison University HarrisonburgVA

            James Parmakian is Manager of Content and Creative Initiativesfor GetConnected Inc and has been involved in the Internet industrysince 1998 James is responsible for creating and maintaining wirelessand other product and service plan images and information on theGetConnected network of sites He also develops creative for the sitemarketing outreach efforts and co-brand site development Prior toGetConnected James developed and executed strategies for leadingInternet companies including iVillagecomAboutcom and Officecomat Cone a leading public relations firm James received his BS fromBoston College Chestnut Hill MA

            Melissa Paulsen has been instrumental in developing new function-ality to create an intuitive shopping experience as Content Manager forGetConnected Inc Melissarsquos efforts help getconnectedcom usersquickly find the most appropriate wireless plans and other telecommu-nications services Melissa is currently responsible for establishing andmaintaining service plan promotion and static data (including variousresources tools and companyservice provider overviews) throughoutgetconnectedcom and for itrsquos partnersrsquoWeb sites She earned herdouble-major BA in Psychology and Social Rehabilitation with a con-centration in Education from Assumption CollegeWorcester MA

            wwwgetconnectedcom

            165_cell_ aFMqk 111201 158 PM Page xii

            Using PrepaidWireless

            Prepaid wireless is agreat way to get awireless phone with nocredit history no creditcard and for a shortperiod of use

            xiii

            Foreword xxiii

            Part IGeneral Information 1Chapter 1 How to Choose a Wireless Phone and Service 3

            Introduction 4In the Beginning

            An Introduction to Wireless 5The Basics 6The Digital Age 6

            Getting Started 7Assessing Your Coverage Needs 8

            Your Friends Are Your Best Resource 9Which Comes First the Phone or

            the Service 9What Features Do You Need in a

            Wireless Phone 10What about the Technical Side of

            the Phone 11Usage Considerations 11

            Your Day-to-Day Use 12The Bottom Line Understanding Cost 13

            How Much to Spend on the Phone 13How Much to Spend on the Rate Plan 14

            Bargain Shopping Understanding Promotions 14Bells and Whistles Looking at Accessories 15Making Sense of It AllThe Phone and

            Plan for Me 16Summary 17Quick Reference 18

            Contents

            165_cell_ bTOCqk 111201 159 PM Page xiii

            Exploring Internet-Ready Phones

            The Samsung N200Internet-Ready Phone

            xiv Contents

            Chapter 2 Analog DigitalmdashWhatrsquos the Difference 21

            Introduction 22Evolution of the Wireless Phone 22Exploring Analog Technology 24Examining Digital Technology 26The Pros and Cons of Digital 26

            Advantages of Digital Phones 27Disadvantages of Digital Phones 28

            Summary 29Quick References 29

            Chapter 3 CDMA to TDMAmdashDigital Terms and Basic Definitions 31

            Introduction 32Code Division Multiple Access 33

            Benefits of CDMA 34Global Systems for Mobile

            Communications 35Benefits of GSM 35

            Time Division Multiple Access 36Benefits of TDMA 37

            Enhanced Specialized Mobile Radio 37Benefits of ESMR 38

            Service Providers and Technologies 38Summary 40Quick References 40

            Chapter 4 Wireless Data and the Wireless InternetmdashDo I Need It 43

            Introduction 44What Is the Wireless Internet 44

            How Does It Work 44What Kind of Phone Do I Need 47What Services Can I Get from

            the Wireless Carriers 49What Services Can I Get from Third Parties 50

            wwwgetconnectedcom

            165_cell_ bTOCqk 111201 159 PM Page xiv

            UnderstandingWireless Phones

            Phones on the markettoday fall into threecategories

            bull Single Mode bull Dual Modebull Tri-Mode

            wwwgetconnectedcom

            Wireless Data and Fax 51Summary 53Quick References 53

            Part IIEquipment 55Chapter 5 The Components of a Wireless Phone 57

            Introduction 58The Basics 58

            Display Screen 59Antenna 59Menu Selection and Scroll Keys 60Other Keys 60Battery 61Jacks 61

            A Beginnerrsquos Guide to Phone Features 62Standard Features 62Features Requiring Service 65Advanced Features Requiring Service 66

            The Cutting Edge 67Summary 69Quick References 69

            Chapter 6 Guide to Wireless Phones 71

            Introduction 72Size and Weight 72

            Large Phones 72Medium-Sized Phones 74Small or Compact Phones 75

            Networks Available 76Single Mode 76Dual Mode 76Tri-Mode 76

            Case Design 77Traditional Style 77Flip Style 78

            Contents xv

            165_cell_ bTOCqk 111201 159 PM Page xv

            xvi Contents

            Color 78Cost 80Talk Time and Standby Time 80Popular Wireless Phones 81

            The Ericsson R289LX 82The Kyocera QCP-2035 83The Kyocera QCP-6035 84The Mitsubishi T250 85The Motorola i1000plus 86The Motorola i2000 87The Motorola i550plus 88The Motorola i700plus 89The Motorola V2397 90The Nokia 3360 91The Nokia 5165 92The Nokia 6160 93The Nokia 8260 94The Panasonic Allure 95The Panasonic Versio 96The Samsung N200 97The Samsung Uproar MP3 98The Sanyo SCP-5000 99The Sanyo SCP-6000 100The Sprint Touchpoint 1100 101The Sprint Touchpoint 2100 102Sprint Touchpoint 2200 103The Sprint Touchpoint 5200 104

            Summary 105Quick References 105

            Chapter 7 Accessories for Your Wireless Phone 107

            Introduction 108Hands-Free Kits 108Cases and Belt Clips 109Chargers 111Batteries 113Faceplates 113Summary 114Quick References 114

            wwwgetconnectedcom

            Exploring WirelessPhone Batteries

            There are threestandard wirelessphone batteries

            bull NiCad An oldertechnology withsome technicalproblems

            bull NiMH A newertechnology that doesnot suffer frommemory effects

            bull Li-Ion A long lastingand light batterythat does not sufferfrom memory effects

            165_cell_ bTOCqk 111201 159 PM Page xvi

            Contents xvii

            Part IIIService Plans and Rates 117Chapter 8 Understanding Service Plans 119

            Introduction 120Understanding Basic Plan Structures 121

            Local Plans 121Regional Plans 123National Plans without Roaming Charges 123National Plans with Roaming Charges 124

            Breaking Down Wireless Plans and Fees 124Additional Plan Features and Fees 127

            The Prepaid Option 128Summary 131Quick References 131

            Chapter 9 Service Providers and Service Areas 133

            Introduction 134What Services Are Available to You 134

            Wireless Service Providers 134Finding Service Providers in Your Area 135

            Service Areas 136Local Coverage 136Regional Coverage 139National Coverage 139

            Quality of Service 140Why Is Service Quality Inconsistent 141Who Has the Best Service 142

            Wireless Carrier Directory 144Verizon Wireless 145Cingular Wireless 146ATampT Wireless 147Sprint PCS 148Nextel 149Alltel 150VoiceStreamreg 151US Cellular 152Qwest 153

            wwwgetconnectedcom

            Comparing ServiceProviders

            Verizon Wireless

            bull 28000000subscribers

            bull 26 market sharebull Web site http

            verizonwirelesscom

            165_cell_ bTOCqk 111201 159 PM Page xvii

            Exploring DomesticRoaming Options

            As with any othercalling feature pricesand options fordomestic roaming varyby where you live andwhich service provideryou choose If you arethe type of person thattravels within theUnited States quiteoften you should lookfor a plan that offersthe following

            bull Coverage with noroaming costs in thecities and townsfrom which you willbe making your calls

            bull Low roaming costsper minute withroaming coverage inall the areas towhich you will travel

            bull A service that willwork when outsideyour home area at alltimes Some newwireless services offerunlimited local callingfor a flat fee permonth but do notoffer the ability toroam outside of yourlocal area

            xviii Contents

            Triton PCS 154Western Wireless 155Dobson Communication Corp 155Telecorp 155Century Telephone 155Centennial Cellular 155Rural Cellular Corporation 155Cricket 156Cincinnati Bell Wireless 156

            Summary 157Quick Reference 157

            Chapter 10 Traveling Your Domestic and International Roaming Options 159

            Introduction 160What Is Roaming 160Domestic Roaming Options 161

            ATampT WirelessATampT Digital One Rate Plans 162

            Sprint PCS Real Nationwide Long Distance 163

            Verizon Wireless National SingleRateSM 163

            International Roaming Options 164Nextel WorldwideSM 165ATampT WorldConnectreg Service 166VoiceStream 166WorldCell 166

            Guide to International Wireless Carriers 167Summary 169Quick References 169

            Chapter 11 Understanding Special Deals and Promotions 171

            Introduction 172Types of Promotions 172

            Service Credits 172Rebates 173

            wwwgetconnectedcom

            165_cell_ bTOCqk 111201 159 PM Page xviii

            Contents xix

            More MinutesldquoSign Now and Get 1000 More Minutesrdquo 173

            Free Advanced ServicesldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo 173

            Contract Length-Based IncentivesldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo 174

            Free AccessoriesldquoSign Up Now and Get a Free Headset Kitrdquo 174

            Helpful Hints 175Limited Time Offer 175Plan Restrictions 175Phone Restrictions 175Minutes 175Services Yoursquoll Never Use 176

            Summary 177Quick References 177

            Part IVLooking Ahead 179Chapter 12 Frequently Asked Questions 181

            Introduction 182Frequently Asked Questions about Phones 182

            What are the differences between analog and digital phones 182

            What is the difference between PCS and cellular 182

            What is Third Generation 183What is a dual-band phone 183What battery has the longest life

            NiMH or Li-Ion 183What is the difference between

            talk time and standby time 183Frequently Asked Questions about

            Service Rates and Plans 183Why is the quality of my wireless

            service sometimes inconsistent 184

            wwwgetconnectedcom

            Answers to YourFrequently AskedQuestions

            What Is the Differencebetween PCS andCellular

            bull Phones that operateon a PCS system(personalcommunicationsservice) use digitaltechnology and offeradvanced featureslike caller ID

            bull Cellular phones useeither digital oranalog technologyor both

            165_cell_ bTOCqk 111201 159 PM Page xix

            xx Contents

            Which wireless carrier has the best signal strength 184

            What is roaming 184If it is called a nationwide plan then

            why are there roaming charges 184What plans do not charge for

            roaming 185How do I know which mode my

            phone is in 185What do peak and off-peak hours

            indicate 185How do service providers count

            anytime minutes versus evening and weekend minutes 185

            Do I get charged when people call me 185Does it use up my minutes when I

            call other wireless phones 186When I call my voice mail am I

            using my minutes 186What is considered a long distance call 186

            Are toll free number calls free 186What is the farthest I can call from

            my wireless phone 186Can all cellular phones be used

            worldwide 187More Frequently Asked Questions 187

            Can I just keep the phone I have and change plans 187

            Can I change my service plan at any time 187

            Can I keep my phone number if I move or switch wireless carriers 187

            If I donrsquot like my phone numbercan I change it 188

            Do I have to sign a contract 188Why do I need a credit card to

            buy a phone 188Are rebates for phones instant or

            mail-in 188

            wwwgetconnectedcom

            165_cell_ bTOCqk 111201 159 PM Page xx

            Contents xxi

            Chapter 13 The Future of Wireless Communications 189

            Introduction 190As Use Increases Prices Fall 190What to Consider before Throwing

            Away Your Home Phone 191Wireless as the Only Communications

            Network 192Combining All Your Devices 1933GmdashThe Third Generation of Wireless 194Summary 195Quick References 195

            Appendix A Glossary of Wireless Terms 197

            Appendix B How to Use the GetConnectedcom Web Site 209

            Introduction 210Home Page 210Wireless Home Page 211

            Havenrsquot Decided Which Plan Is for You Start Here 212

            Picking a Plan 213Browsing by Plans 213

            Picking a Phone 215Browsing by Phones 215

            Choosing Accessories 216Your Shopping Cart 218Ordering at GetConnected Inc 218Checklist 219

            Index 221

            wwwgetconnectedcom

            Using Wireless

            The average monthlycost for wireless use isaround $40 but variesfrom less than $20 forlittle use to over $100for heavy use

            AboutGetConnectedcom

            wwwGetConnectedcom sells a variety oftelecommunicationservices from wirelessphones to high-speedInternet to longdistance service

            The GetConnectedcom Home Page

            165_cell_ bTOCqk 111201 159 PM Page xxi

            165_cell_ bTOCqk 111201 159 PM Page xxii

            Telecommunications consumers are paying between 50 and 500 toomuch every month for the services that keep them in touch in-tune andinformedWhy would anyone pay $030 per minute for long distance whenthey could pay just $005 The answer is because there has not been a goodway to determine the correct services based on the way you use yourphone or your high-speed Internet access or your wireless phone

            The Consumerrsquos Guide to Wireless Phones and Service Plans will help youdetermine what you need in a wireless phone and service planThe infor-mation in this Guide is compiled from the data that GetConnected Inccollects directly from the wireless service providers and the tools that wehave developed to help direct you to the perfect plan and phone On ourWeb site wwwGetConnectedcom you can easily compare the data side byside and use these tools to optimize your choices Both on our Web site andin this book we help lead you through the maze of offerings based on howyou will use your phone to make sure that you spend wisely to take advan-tage of todayrsquos great wireless services

            There is no reason that you should buy a $200 phone and pay $75 permonth if you only need to use your phone in the case of an emergencyAreyou a techno-savvy road warrior or a minimalist Do you need a wirelessphone that lets you read and send e-mail or do you just need it to call forroadside assistance Will you use your phone only as you drive around yourtown or will you need it to work in Paris All these questions will beanswered to make sure you buy the phone and service plan that are rightfor you

            Wireless is everywheremdashif you donrsquot own a wireless phone you haveprobably used one If you havenrsquot used a wireless phone you most certainlyhave seen people using themThe number of people in the United States whoown wireless phones is well over 100 million and growing steadilyAt around40 to 50 US market penetration we are actually behind most Europeancountries In Finland the home country of Nokia the leading wireless phonemanufacturer over 70 of people own wireless phonesTodayrsquos wirelessphones can give you access to the Internet e-mail your calendar from work

            xxiii

            Foreword

            165_cell_ cForewardqk 111201 200 PM Page xxiii

            xxiv Foreword

            and even the documents you keep on your computer every dayThe com-bination of voice and data services is quickly evolving wireless phones intopocket-sized all-in-one communications and productivity tools

            GetConnected is committed to helping you shop for compare andbuy the perfect telecommunications services mdashincluding all your wirelessneeds Our team of wireless experts who made this book possible con-tinually upload information from numerous carriers and monitor the Webto make sure that we have the latest information on wireless phones rateplans accessories and promotionsThe combination of wwwgetcon-nectedcom and this Guide will help you buy a wireless phone and ser-vice plan that will meet your needs but wonrsquot break your wallet

            Special thanks to Bev Leslie James Melissa and Jeff for all their hardwork compiling current information for this book and for alwaysfocusing on ways to help consumers select the perfect wireless phone andservice planAfter all that is GetConnectedrsquos missionmdashto help you findand buy the telecommunications services that fit your needs

            So whatever your needs are for wireless service this Guide willhelp point you to the correct purchases In order to see the most up-to-date offers from all major wireless service providers in the UnitedStates be sure to check wwwgetconnectedcomWhile you are therehave a look at the other great telecommunications offers for high-speedInternet access (DSL and cable modems) long distance local phonesatellite TV and handheld PDAsmdashwe can definitely help you get themost for your telecommunications dollar

            Enjoy this Guide to Wireless and do not hesitate to referenceGetConnectedcom for the latest rate plan product pricing and promo-tion information as you get closer to your purchase

            Sasha Novakovich Tracy Lawrence President amp Co-Founder CEO amp Co-FounderGetConnected Inc GetConnected Inc

            wwwgetconnectedcom

            165_cell_ cForewardqk 111201 200 PM Page xxiv

            General Information

            Part I

            165_cell_C01qk 111201 148 PM Page 1

            165_cell_C01qk 111201 148 PM Page 2

            Quick References in this chapter

            In the Beginning An Introduction to Wireless

            Getting Started

            Assessing Your Coverage Needs

            What Comes First the Phone or theService

            Usage Considerations

            The Bottom Line Understanding Cost

            Bargain Shopping Looking at Promotions

            Bells and Whistles Looking at Accessories

            Making Sense of it All The Phone and Planfor Me

            Summary

            Quick References

            3

            How to Choose aWireless Phoneand Service

            Chapter 1

            165_cell_C01qk 111201 148 PM Page 3

            4 Chapter 1 bull How to Choose a Wireless Phone and Service

            IntroductionThe only answer to the question ldquoWhich wireless phone should I buyrdquois unfortunatelyldquoIt dependsrdquoThere are so many choices out there todaythat the only way to select the perfect phone for you is to look at manydifferent factorsmdashput yourself in the middle of the process and figure outhow you will use the phone where and when you will make most ofyour calls and how much you want to spend

            The first thing to realize is that the phone is only as good as thenetwork on which it works In the ldquoold daysrdquo of wireless a single phonewould work on either of the two cellular networks So when youplunked down your $1000 for that huge phone and another $80 permonth with wireless carrier A if you did not find their service to yourliking you could walk across the street to their only competitor andswitch to the competitorrsquos network using the same phoneThat doesnrsquotwork any more

            In the early 1990s competitors for the two original cellular compa-nies started to spring upmdashthey were called PCS or PersonalCommunication Services carriersThe only difference between cellularand PCS is that cellular started out transmitting your call using analogtechnology and PCS started out using all digital transmissions Cellularcompanies have all gone over to digital technologies (see Chapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo for more information onanalog versus digital technologies) so there really is no differencebetween the original cellular carriers and the newer totally digital PCScarriers any more One of the things that digital technology allows thecarriers to do is to sell phones that will work only on their networkmdashsothe days of walking across the street to sign up on someone elsersquos net-work with the same phone are pretty much gone

            Thinking about making the switch to wireless full time andditching your home phone completely Well you are not alone but youare among a small group of techno-savvy users who are foregoing thewires for the freedom of wirelessAnd why not If you buy a wirelessplan with 3000 minutes of use included you have to use them sometime right Just beware the pitfalls discussed in Chapter 13ldquoTheFuture of Wirelessrdquo So what factors do you need to consider whenbuying that perfect wireless phone There are basically six steps that wewill detail in this chapter

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 4

            wwwgetconnectedcom

            1 Look for service providers with Coverage in your areamdashWhere will you use your phone and which wireless carrier hasthe best service there

            2 Choose the wireless Phone you want andor needmdashDo youneed all the latest options or do you just need to make calls inan emergency

            3 Make sure you know how you will Use your wirelessphonemdashHow many minutes will you use each month and atwhat time of the day will you use the most minutes Will youcall locally or long distance

            4 Be aware of how much buying and using wireless will CostmdashHow much are you willing to spend on the monthly serviceand on the phone

            5 Look for special PromotionsmdashAre there any great deals outthere that will get you the best deal for the right phone andplan

            6 Donrsquot forget your AccessoriesmdashWill you need to use aheadset for your car do you need a belt clip or extra batteries

            COMPARING SERVICE PLANS AND PHONES

            For the latest information on wireless service plans and phonesand to compare them side by side log on towwwGetConnectedcom

            In the Beginning An Introduction to WirelessThink of the walkie-talkie as the electronic equivalent of taking yourfirst step For many of us it was our first introduction into the world ofwireless technology Bewildering and exciting but more importantlyproof that even at an early age humankind possessed some sort ofinherent need to find new ways to communicateThe walkie-talkie waswildly successful

            How to Choose a Wireless Phone and Service bull Chapter 1 5

            165_cell_C01qk 111201 148 PM Page 5

            6 Chapter 1 bull How to Choose a Wireless Phone and Service

            Fast-forward a few years and wersquove grown into a more dependableadult version of the walkie-talkie called the cordless phonemdasha trueintroduction to what has permeated our lifestyles at home work andplay But limitations of physical distance prevented us from taking thecordless on the road until miraculously the cellular or wireless phoneappeared and now itrsquos a vicious game of catch-up to understand whatwireless means to the average Joe

            The BasicsTodayrsquos cellular service operates on much the same principle as our ear-lier walkie-talkie devicesYour voice is still transmitted through the airfrom point A to point B but thatrsquos where most of the similarities end

            With cellular technology messages sound clearer travel farther andare received by the second party (with a little luck) as if we were nextdoorAnd itrsquos all done through a network built by breaking a geographicregion into small areas called cells which include the cellular antennasCalls are transmitted from the antenna to the wired telephone systemuntil it reaches the target audience on the other endThe term cellular isoften used to refer to ldquotraditional cellularrdquo or analog technology (AMPSor Advanced Mobile Phone Service) which utilized a network built at800 MHz by two service providers or carriers in each marketThissimply means that 800 MHz is the wavelength or frequency at whichyour voice travels from your phone to the antenna It also assures you thatwhether calling from the beach or from a traffic jam potentially life-altering commands like ldquohalf pepperonirdquo will be heard at the other end

            The Digital AgeJust when you think that yoursquove got a pretty good handle on what analogis all about digital technology joins the partyThis essentially means asecond wireless technology new terminology products and services yetanother learning curve as well as up to five or six new competitors ineach market But the principle between analog and digital remains basi-cally the sameThe two most significant differences are that calls nowtravel at a frequency of either 800 MHz or 1900MHz and unlike analogthe digital network breaks down the senderrsquos voice into binary codetransmits it as data and reassembles it on the other endThese digital net-works usually are referred to as Personal Communications Service (PCS)

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 6

            How to Choose a Wireless Phone and Service bull Chapter 1 7

            networks although the traditional cellular carriers also offer digital ser-vice and sometimes call their digital service PCS alsoThe relevance ofthese changes to the every-day consumer is that this break-through affectseverything from call quality to network access and features like caller IDInternet access and extended battery life

            Getting StartedGetting fitted for a wireless service provider plan and a compatiblephone is as easy as doing some painless homework before you buyWersquove made the following descriptions as clear as possible for you tounderstand before you make an educated buying decision get hookedup charge your battery and get ready for the air wavesTo make sureyou have all the latest up-to-date phone and plan information youshould use online resources like wwwGetConnectedcom the leadingcommunication resource with exhaustive lists of plans and services thatempower you the user to make the right decision for your lifestyle

            CHOOSE A SERVICE PLAN THAT BEST MEETS YOUR

            DAY-TO-DAY NEEDS

            How many calls will I make each day Where will I callmdashlocal orlong distance Will I travel out of my local area with my phone DoI need my phone to act as a pager also Make sure your serviceplan and your phone meet your day-to-day needs

            Usage When will you use your phone This can be a realmoney-saving decision Most wireless networks operate at ornear capacity during peak business hours and carriers typi-cally charge users for every second they tie up a circuit If youuse your cellular phone heavily at night and on weekendsmany carriers cater to that need by offering off-peak specialsof 300 500 or even 1000 minutes of evening and weekendcalling for a nominal fee with the purchase of a standard ser-vice planThese packages can be real money savers if used asintended but beware different providers define peak off-peak and weekend hours differently

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 7

            8 Chapter 1 bull How to Choose a Wireless Phone and Service

            TravelingRoaming Do you travel a lot If you traveloutside of your localhome area or service provider net-work you can incur roaming charges which means a sur-charge will be applied for calls made and received while outof your home area and your local rate plan costs no longerapplyThe good news is that most carriers have plans thatcover beyond your local calling area From regional plans(ie NortheastWest Coast etc) to national plans themonthly fees generally are based on the size of the coveragearea and though more expensive each month than localplans these plans can be worth it if you expect to incurexpensive roaming fees

            Traveling Abroad US digital phones are mostly incom-patible with worldwide networks except for parts ofMexico and Canada where some of the same technologystandards are used If your phone has analog capability (ieit is an analog-only or dualtri-mode phone) it could workin some Caribbean countries although it may not receivecalls Europe and parts of Asia use mainly a standardizeddigital network called GSM Phones built with GSM tech-nology can access the network regardless of the callerrsquoscountry of origin although each wireless carrier has theirown charges for roaming into other countries and thephone has to be programmed to work at the frequency ofthat country

            Assessing Your Coverage NeedsYou may have seen the coolest phone being used by your best friendyesterday but unless you have wireless coverage where you are going touse your phone it may end up being an expensive paperweightThereare many ways to find out which wireless carriers offer service in yourareamdashTV and newspaper ads junk mail and inserts and online sitesthat show you the coverage maps for each company (see Chapter 9ldquoService Providers and Service Areasrdquo for detailed maps)The problemwith all these indicators of the companies that say they offer service atyour house is that you donrsquot truly know how their service works whereyou want it to work just by looking at a map

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 8

            How to Choose a Wireless Phone and Service bull Chapter 1 9

            wwwgetconnectedcom

            Your Friends Are Your Best ResourceThe best way to tell who has the best coverage where you need it(home school work downtown etc) is to talk to your friends Even ifyou call each wireless carrier in your area (up to seven or eight compa-nies) they will of course tell you that they have the best coverageexactly where you need itmdasheven though they may have minimal cov-erage thereThere is nothing more frustrating than buying a phonewith a zillion included minutes for $25 per month when you cannotuse it anywhere you want to use it

            The questions to ask your friends about their wireless phonesshould be about their experiences with their phones specifically whereyou want to use yoursAsk if the calls were clear or if they were hard tohear (a sign of poor coverage)Ask if they had trouble making the calland received many busy signals (a sign of low capacitymdashnot manypeople can make calls at the same time) Here are some starting places

            1 Can you use your phone in your house

            2 Can you use your phone in your office

            3 Can you use your phone in school

            4 Does your call ever get disconnected or ldquodroprdquo when you aretravelingmdashif so where

            5 Can you use your phone reliably any time of the day or doyou get busy signals at certain times like heavy commutertimes (7 AM to 9 AM or 430 PM to 7 PM)

            6 Does your phone work where you travelmdashfor example if youtake trips to the mountains the beach the mall and so on

            Which Comes First the Phone or the ServiceShould you look for a phone first or a rate plan and wireless carrierThe problem with buying a phone first is that you donrsquot know if it willwork on the network that gives you the best coverage Having said thatit is common for people to see a phone being used by a friend or co-worker or on TV or in a magazine and to be completely fixated onbuying that phoneThatrsquos not a problemmdashjust realize that it may limit

            165_cell_C01qk 111201 148 PM Page 9

            10 Chapter 1 bull How to Choose a Wireless Phone and Service

            the places you can get the best use out of your phone If yoursquove got tohave that really cool red phone that you saw Billy using then that ishow you need to start shopping

            Buying the wireless phone that is perfect for you is a big piece ofgetting into wirelessYou can spend lots of money on a wireless phonewith all the latest features or you can get a phone that is practicallyfree with limited bells and whistlesThe options seem to be limitlessmdashlarge phones small phones phones with speaker phones built inphones that can surf the WebThe choice is yours Look at

            Size Weight Color Networks available

            Features

            If you do not have any specific phone in mind you should do alittle research to make sure you are buying a phone that will suit yourneeds Chapter 6ldquoGuide to Wireless Phonesrdquo describes some of thephones available in the United States right now but as with any elec-tronic device there are new models coming out all the time so be sureto check wwwGetConnectedcom for the latest phones available

            What Features Do You Need in a Wireless PhoneWhen choosing a phone or a service provider the same is truemdashaskyour friends People who have wireless phones are great resources whenyou are looking for a phoneAsk them how the phone works whetherit is too heavy if you can see the numbers on the screen easily and soon Be sure to think about all the things you can do with a wirelessphone and whether those things are important to you (see Chapter 6ldquoGuide to Wireless Phonesrdquo) Here is a short list of the features that youmay want to use with your new phone

            Wireless Internet Access The ability to look at certain Websites

            Short Message Service (SMS) and E-Mail The ability tosend and receive short messages and text e-mails

            wwwgetconnectedcom

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            How to Choose a Wireless Phone and Service bull Chapter 1 11

            Speaker Phone Some phones allow you to use them as aspeaker phone

            Two-way Radio Service Nextel offers a ldquopush to talkrdquo ser-vice that lets your phone work like a walkie-talkie for quickcheap conversations between two or more people

            Downloading Different Ring Tones You can customize theway your phone rings from a popular song to a classical hit

            What about the Technical Side of the PhoneWhen you are looking at a phone you also want to make sure its tech-nical specifications meet your needsThese are things like the expectedbattery life the ability to add a headset the size of the screen and moreYou can see all the details of each phone at wwwGetConnectedcombut here is a short list of what you should consider

            Size considerations including the height and the weight of thephone

            Expected battery life for talk time and standby time Lines of text and characters per line on the screen (how big

            the screen is and how big the numbers are on the screen) Internet capabilities Messaging capabilities

            Usage ConsiderationsThe most important thing to understand but the toughest to figure outis how you will use your phone If you do a little simple planning nowyou will save some money in the selection of your monthly service planWill you use it only when you get a flat tire and need to call for helpOr will you use it from dawn to dusk as your only phone Will you calllong distance or just locally How about international calls

            Rate plans offer the most confusing set of choices yetmdashpeak timeoff-peak time long distance included roaming costs wireless data andso onTo make sure that you buy the service that you need you needto look at how you will use your phone and make sure that you buyonly what you needThe majority of wireless users do not even comeclose to using the minutes that the service providers give them in their

            wwwgetconnectedcom

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            12 Chapter 1 bull How to Choose a Wireless Phone and Service

            rate plan How can you possibly use 3000 minutes on your wirelessphone It is nice to have all these minutes just in case but if you canpay $10 less per month you can save $120 per year

            Your Day-to-Day UseWhen you really think about it you can pretty much tell when whereand how you will be using your phone Set up a schedule based onyour use that will follow the basic parameters of the wireless rate plans

            How many peak minutes of calling do you need (typicallybetween 700 AM and 700 PM)

            What are your needs for off-peak minutes of calling (701 PM

            to 659 AM and sometimes all day Saturday and Sunday) What percent of your calls will be local calls What percent of your calls will be long distance

            How often do you think you will use your phone when youare outside of your local calling area (roaming)

            An example of such a schedule can be seen in Table 11

            Table 11 Sample Schedule Illustrating Potential Phone Use

            Peak Hours Off-Peak Hours

            Weekdays 4 calls 2 calls

            Weekends mdash 8 calls

            Times Days per Week x 5 days (2 x 5 days) + (8 x 2 days)

            Total Calls per Week 20 calls 26 calls

            Times 4 Weeks per Month = 80 calls 104 calls

            Times 2 Minutes (avg call length) = x 2 x 2

            Total Monthly Minutes 160 minutes 208 minutes

            Local Calls (70 of all calls) 112 minutes 146 minutes

            Long Distance Calls (30 of all calls) 48 minutes 62 minutes

            Percent Roaming Use (10 of all calls) 16 minutes 21 minutes

            wwwgetconnectedcom

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            How to Choose a Wireless Phone and Service bull Chapter 1 13

            wwwgetconnectedcom

            You can put the information from Table 11 into the Wireless Wizardat wwwGetConnectedcom to see all the latest service plans that matchyour intended useYou can also use this information to make sure that anyrate plan you are considering has all the minutes you need to use whenyou need to use them how you intend to use them and where you intendto use them For this example make sure that there are at least 160 min-utes of peak minutes 208 off-peak minutes and that the costs for long dis-tance and roaming are not too high if they are not included Some planswill include long distance and roaming minutes so you donrsquot have to payanything extra but the majority of plans charge extra for each

            FOR MORE INFORMATION

            For more details on service plans see Chapter 8 ldquoUnderstandingService Plansrdquo or visit wwwGetConnectedcom

            The Bottom Line Understanding CostWhen you are considering cost while picking the perfect phone andplan realize that there are many different costs involved phone costmonthly service plan cost activation fee cancellation fee long distanceroaming overage costs (using more minutes than are provided in yourrate plan) See Chapter 8ldquoUnderstanding Service Plansrdquo for full detailsFirst you need to have a feeling for the basics that constitute the majorcosts the phone and the rate plan

            How Much to Spend on the PhoneWhen looking at the phones available you will see phones that are free oreffectively free with rebates and credits (see Chapter 11ldquoUnderstandingSpecial Deals and Promotionsrdquo) and you will see phones that are veryexpensive which can act as two-way pagers personal digital assistants andmay even wash your car if programmed correctly Free phones almostalways have a required contract or length of service agreement of one ortwo years If you are looking to get into wireless on the cheap then a freephone may work for you even with the contract If you want your phoneto send e-mail cruise the Web and play Beethoven when it rings you will

            165_cell_C01qk 111201 148 PM Page 13

            14 Chapter 1 bull How to Choose a Wireless Phone and Service

            have to pay from $100 on up for the phone For the details on the wirelessphones see Chapter 6ldquoGuide to Wireless Phonesrdquo

            How Much to Spend on the Rate PlanEvery month you will be charged for your wireless use If you staywithin your allowed minutes then you will pay the expected amountthat you sign up for (plus some taxes and fees that are charged by all car-riers usually a few dollars) but if you use more minutes than allowed inyour plan you will be billed for the extra minutes at premium pricesand get a bill potentially much higher than you expectThat is why it isimportant to think about your use prior to signing up for your service

            You can spend as little as $20 or so and as much as $200 or moreper month based on the amount of use you will have Check outwwwGetConnectedcom for the latest in phones and service plans

            WHAT ABOUT PREPAIDPrepaid wireless is a great way to get a wireless phone with nocredit history no credit card and for a short periods of use Prepaidis perfect for

            Students and children Gifts (no long-term contract needed) Short-term use for example when you need a phone for

            three months Very little monthly use (be careful to make sure the

            minutes donrsquot expire)

            For more information on prepaid wireless see Chapter 8ldquoUnderstanding Service Plansrdquo

            Bargain Shopping Understanding PromotionsEvery wireless service provider offers promotions throughout the yearto entice you to sign up for serviceThey may offer a free phone a spe-cial weekends-free package or free accessoriesWhen you are lookingto sign up for service and have an idea of which service you think you

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 14

            How to Choose a Wireless Phone and Service bull Chapter 1 15

            want which phones work on that service how you will use the phoneand how much you are willing to pay you need to look at the availablepromotions Sometimes these promotions can save you hundreds of dol-lars over the life of your wireless use But beware of promotions that arenot exactly what you are looking for such as those that may tie youinto a long term contract offer features that you wonrsquot use or add min-utes that you could never use even if you are on the phone everywaking moment

            For a complete breakdown on promotions see the details inChapter 11ldquoUnderstanding Special Deals and Promotionsrdquo and get thelatest available promotions from wwwGetConnectedcom

            Bells and Whistles Looking at AccessoriesThe last things to consider when buying your new phone are the acces-sories that you may need to make it perfect for youAsk yourself thesequestions to determine if you need these accessories

            Will I use the phone while driving If Yes get a car kitor a headset (many phones already come with some sort ofhands-free head set so be sure not to buy an extra if it isincluded)

            Will I use the phone a lot while driving If Yes then geta car charger or a car kit

            Do I need to use my phone for long times while awayfrom my charger If Yes then buy an extra battery andmake sure it is a long-life battery

            Will I need to charge my phone in more than oneplace If Yes then buy an extra charger for your office orhome

            Will I need to carry my phone with me all the timeIf Yes then buy a leather case for protection with a clip or abelt clip that hooks onto the battery

            Do I want to personalize my phone with differentcolors If Yes then buy a phone that has faceplates and afaceplate to your likingmdashthere are many colors available forsome of todayrsquos popular phones

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 15

            16 Chapter 1 bull How to Choose a Wireless Phone and Service

            For more information on the myriad of accessories available forwireless phones refer to Chapter 7ldquoAccessories for Your WirelessPhonesrdquo

            Making Sense of It All The Phone and Plan for MeSomdashconfused Buying wireless is not a simple process designed tomake sure you get the phone and service plan that you needAll wire-less carriers try to differentiate themselves from their competitors andby doing so they do not make it simple to compare their plans to othersimilar plansThe information in this guide will help you make an edu-cated purchase for the rate plan that fits your needs and the phone thatwill do all that you need it to doWhy pay for a $60 plan when youonly need a $40 plan Why buy a $200 phone when all you need is a$40 phone These are the questions that we help you figure out

            Many of the points in this book are based on offers and rate plansthat are available at the time of this writingWireless carriers changetheir offers frequently so the best thing to do after realizing how youwill use your plan and phone is to log onto the Internet and visitwwwGetConnectedcom to make sure you see the most up-to-dateinformation

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 16

            How to Choose a Wireless Phone and Service bull Chapter 1 17

            wwwgetconnectedcom

            SummaryAs you can see there are many things to consider when buying the perfectwireless phone and service for you It is not hard it just takes a littlehomework and researchThe important thing to remember is thatalthough there are many confusing options by realizing how you will useyour phone and what your main needs are and by using online tools likewwwGetConnectedcom you can buy the perfect plan and phone

            Table 12 shows you the basic categories of phone users as well asthe basic parameters for the phones and the plans that you should keepin mind while you are reading this book and selecting the wirelessproducts that are right for you

            Table 12 Guidelines for Equipment and Services for VariousTypes of Users

            If You Are Then You Should Get a And a

            A techno-savvy National rate plan Digital phone with road warrior with roaming wireless Internet

            included two-way messaging and speed dialing

            Always on the Local rate plan Digital phone with go shuttling lots of minutes caller ID lots of battery the kids or with of use life and car chargera working parent

            A student with Prepaid rate plan Wireless phone that no credit history with some extra works in the areas or buying for a prepaid cards neededmdashschool home student mall etc

            A security-minded Very low-priced Phone that will work motorist who will rate plan with anywhere and a car chargeruse the phone minimal minutesonly in an emergency situation

            165_cell_C01qk 111201 148 PM Page 17

            Quick ReferenceIn the BeginningAn Introduction to Wireless

            The walkie-talkie started the wireless revolution

            Wireless phones began with analog cellular service

            Digital technology has taken wireless to new heights

            Getting Started

            Do a little homework to understand how you will use yourwireless phone

            Assessing Your Coverage Needs

            Where will you use your phone and which wireless carrierhas the best service there

            Make sure you know all the service providers in your area

            Ask your friends who they use and what they think

            The important places to have coverage are where you livework go to school and travel

            What Comes First the Phone or the Service

            Do you need all the latest options or do you just need tomake calls in an emergency

            If you must have the coolest phone go ahead

            Figure out if you need all the features or if you just need abasic phone

            Make sure the technical aspects of the phone match yourneedsmdashbattery life screen size etc

            Usage Considerations

            How many minutes will you use each month and at whattime of the day will you use the most minutes Will you calllocally or long distance

            18 Chapter 1 bull How to Choose a Wireless Phone and Service

            wwwgetconnectedcom

            165_cell_C01qk 111201 148 PM Page 18

            Figuring out when where and how you will use your phoneis the most important piece

            Take a few minutes to look at the number of calls you willmake when you will make them and to and from where

            Plug your expected use in online tools and Wizards to see themost current plans that fit your needs

            The Bottom Line Understanding Cost

            How much are you willing to spend on the monthly serviceand on the phone

            Be aware of all the costs including activation fees taxes andoverage costs

            Make sure the phone you must have is not too expensive

            Keep your monthly service fee under control by choosing theplan correctly

            Bargain Shopping Looking at Promotions

            Are there any great deals out there that will get you the bestdeal for the right phone and plan

            Take a look at the latest promotions to make sure you arenrsquotmissing out

            Donrsquot fall for a promotion you donrsquot need

            Make sure the promotion doesnrsquot tie you into a long-termcontract if you donrsquot want one

            Bells and Whistles Looking at Accessories

            Will you need to use a headset for your car do you need abelt clip or extra batteries

            If the phone is perfect make sure it has the accessories youneed

            Donrsquot buy accessories that are already included in the packagewith the phone

            Check the promotions to see if some accessories are free

            How to Choose a Wireless Phone and Service bull Chapter 1 19

            wwwgetconnectedcom

            165_cell_C01qk 111201 149 PM Page 19

            Making Sense of It AllThe Phone and Plan for Me

            There are many options out there but you can make sense ofit all

            Buying the perfect phone and rate plan for you just takes alittle time

            20 Chapter 1 bull How to Choose a Wireless Phone and Service

            wwwgetconnectedcom

            165_cell_C01qk 111201 149 PM Page 20

            Analog DigitalmdashWhatrsquos theDifference

            Quick References in this chapter

            Evolution of the Wireless Phone

            Exploring Analog Technology

            Examining Digital Technology

            The Pros and Cons of Digital

            Summary

            Quick References

            21

            Chapter 2

            165_cell_C02qk 111201 150 PM Page 21

            22 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

            wwwgetconnectedcom

            DID YOU KNOWA wireless phone is a radio It operates with a transmitter and areceiver to make sure you can hear the message coming in and theother person can hear you

            IntroductionRemember the days before cellular phones when the only methods ofcommunicating while on the road were by using walkie-talkies or CBradios That equipment was so restrictive that you could call only oneor two select people within a very short distance (under 50 miles)Well believe it or not that wasnrsquot all that long ago Mobile communi-cation has increased dramatically in popularity and availability in thelast 20 yearsThis can certainly be credited to the ever-improvingever-expanding wireless technology

            There are many types of wireless technologies available throughoutthe nationWhat are they Whatrsquos the best technology for your needsDo you need more than one And what do all those terms meananyway In this chapter we will answer these questions for you

            Generally speaking wireless technology can be broken down intotwo categories analog and digitalAnalog has been around the longestand as a result has a more expansive coverage area than digital Digital isa fairly new technology and therefore it may not be available in all ruralareas However digital wireless is growing rapidly and its coverage areais expanding everyday If digital technology is not available in your areatoday you could possibly wake up tomorrow and learn that it is

            Of course digital wireless is not the end-all and be-all of wirelesstechnology It does have its restrictionsWe will examine the pros andcons of both analog and digital technologymdashand let you decide whichis best for you

            Evolution of the Wireless PhoneWireless phones work using technology similar to CB radios AMFMradios and walkie-talkies However they are a bit more complex and

            165_cell_C02qk 111201 150 PM Page 22

            Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 23

            as a result they are better suited to fit todayrsquos needs for communica-tions on the gomdashstaying in touch no matter where you are A simpleway to explain it is to compare a wireless phone to a CB radio or awalkie-talkie

            Both CB radios and walkie-talkies are simplex devicesThis meansthat two people that communicate on a CB radio talk on the same fre-quency but only one person can talk at a timeA wireless phone is aduplex deviceA duplex device uses two frequencies One frequency isused for talking and a second separate frequency is used for listeningAmong many other uses a wireless phone (or duplex device) allowsboth people on a call to talk at once Not only does the wireless phoneeliminate the need to use terms such as ldquoRogerrdquo and ldquoover and outrdquobut also more importantly makes the flow of the conversationsmoother From a userrsquos standpoint talking on a wireless phone feelsmuch like talking on your home phoneThe only difference is that youcan be a hundred miles from any city house or telephone pole

            Wireless technology is based on the car-mounted police radios ofthe 1920s Mobile telephone service became available to private cus-tomers in the 1940s In 1947 Southwestern Bell and ATampT launchedthe first commercial mobile phone service in St Louis Missouri butthe Federal Communications Commission (FCC) limited the amountof frequencies available which made only 23 simultaneous phone con-versations available within a service area (the mobile phones offeredonly six channels with a 60 KHz spacing between them)Unfortunately that spacing schema led to very poor sound quality dueto cross-channel interference much like the cross talk on wirelinephonesThe original public wireless systems generally used single high-powered transmitters to cover the entire coverage area In order to uti-lize the precious frequencies allotted to themATampT developed an ideato replace the single high-powered transmitters with smaller strategi-cally placed transmitters throughout the metropolitan area calls wouldswitch between transmitters as they needed a stronger signalAlthoughthis method of handling calls certainly eased some of the problems itdid not eliminate the problem altogether In fact the problem of toofew voice channels plagued the wireless phone industry for several years

            The main problem was that demand always seemed to exceed supplySince the FCC refused to allocate more frequencies for mobile wirelessuse waiting lists became ATampTrsquos temporary solution as the companystrove for the technological advances necessary to accommodate

            wwwgetconnectedcom

            165_cell_C02qk 111201 150 PM Page 23

            24 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

            everyone For example in 1976 there were less than 600 mobile phonecustomers in New York City but there were over 3500 people on thewaiting listsAcross the United States at that time there were nearly45000 subscribers but there were still another 20000 people on waitinglists as much as 10 years long Compare this situation to todayrsquos whereservice providers give away free phones and thousands of minutes to gaincustomersWireless technology has come a long wayThe term ldquocellularrdquodescribes how each geographic region of coverage is broken up into cellsWithin each of these cells is a tower or antenna a radio transmitter andcontrol equipment Early wireless transmission operated at 800 MHz onanalog signals which are sent on a continuous waveAnalog signals arecovered in more detail later on this chapterWhen a customer presses theSEND button on their wireless phone the first signal sent allows the net-work to identify the caller as a recognized customer then it verifies thathe or she is a customer of the service with an active account and finds afree channel to place the call to the other party

            Personal Communication Services (PCS) operating at 1900 MHzfollowed years later PCS refers to the digital wireless services that agiven wireless carrier can bundle together for the user Services like mes-saging paging and voice mail are all part of the PCS environment Mostof the wireless carriers in the United States offer PCS services even thecarriers that operate at 800 MHz or the original analog frequency Somewireless providers began looking into digital technology as a way toincrease the number of customers that could use their networks simulta-neously thus increasing the number of customers they could add to theirnetwork (basically digital signals are encoded voice delivered by bit-streams which is described more fully later in this chapter) Some wire-less providers are using digital signals to send not only voice but alsodata Digital signals are based on three technologies Code DivisionMultiple Access (CDMA)Time Division Multiple Access (TDMA) andGlobal System for Mobile Communication (GSM)A more detaileddescription of these technologies can be found in Chapter 3ldquoCDMA toTDMAmdashDigital Terms and Basic Definitionsrdquo

            Exploring Analog TechnologyIn the early 1980s the Federal Communications Commission (FCC)approved the first analog wireless telephone standard known as AdvancedMobile Phone Service (AMPS)The term ldquowirelessrdquo often is used to

            wwwgetconnectedcom

            165_cell_C02qk 111201 150 PM Page 24

            Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 25

            refer to ldquotraditional wirelessrdquo analog or AMPSAnalog utilizes a networkbuilt at 800 MHzThis simply means that 800 MHz is the wavelength orfrequency at which your voice travels in a continuous wave between thewireless phone and the closest antenna at those frequenciesTo put thisinto perspective an FM radio functions at between 88 and 108 MHz

            An easy way to think about analog voice signals is to realize thatwhen you talk to another person in the same room your voice arrivesin his or her ears using analog voice wavesThe sounds you make travelthrough the air as a continuous analog sound waveThe biggest differ-ence between talking to your friends in person and over an analogwireless phone is the frequency at which your voice is transmitted

            So in a sense analog was the pioneer for todayrsquos wireless tech-nologyAs with any new productivity enhancing technology it quicklybecame popular among business professionals traveling salespeople andpeople who needed to be in touch wherever they were Since thenew-found mobility of communications was primarily a business toolthe prices were well out of reach for the every day consumerFortunately for American consumers in 1996 the FCC put theTelecommunications Act into effect which would increase competitionfor all telecommunications services including adding up to six or sevennew wireless carriers in all major marketsTo learn more about wirelesscarriers and their coverage refer to Chapter 9ldquoService Providers andService Areasrdquo

            AMPS

            Advanced Mobile Phone service or AMPS was the original cellulartechnology used in the United States It offered basic voice serviceand would connect a wireless phone user to the closest cellulartower by sending the conversation over the airwaves in a contin-uous flow or analog sound wave This was a great starting pointbut it had many limitations A version of AMPS known asNarrowband Advanced Mobile Phone Service (NAMPS) incorporatessome digital technology to allow the system to carry about threetimes as many calls as the original version Even though it uses dig-ital technology it is still considered analog AMPS and NAMPSoperate in the only 800-MHz band and do not offer many of thefeatures common in digital wireless service such as e-mail andWeb browsing For more information on AMPS refer to Chapter 3ldquoCDMA to TDMAmdashDigital Terms and Basic Definitionsrdquo

            wwwgetconnectedcom

            165_cell_C02qk 111201 151 PM Page 25

            26 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

            Examining Digital TechnologyJust when you think that yoursquove got a pretty good handle on whatanalog is all about digital technology joins the partyThis essentiallymeans a second wireless network new terminology new products andservices and yet another learning curve But the principle betweenanalog and digital remains basically the sameThe most significant dif-ference is that unlike analog the digital network does not send outyour voice on a continuous wave through the air but breaks downyour voice into binary code (0rsquos and 1rsquos) transmits it as data andreassembles it on the other endThese digital networks are usuallyreferred to as Personal Communications Service or (PCS) networks(Refer to Chapter 3 ldquoCDMA to TDMAmdashDigital Terms and BasicDefinitionsrdquo for more information on the various types of digitaltechnologies) The relevance of these changes to the every-day con-sumer is that this breakthrough affects everything from call quality tothe number of people who can access the network in any geograph-ical area and to features like caller ID Internet access or extendedbattery life

            Digital wireless phones use the same radio technology as analogphones but they use it in a different way Analog systems use thesignal between the phone and the wireless network mostly on a one-to-one basis (one channel for one call) Digital networks allow mul-tiple calls per channel or frequency which allows the wireless carrierto offer service to more people in their coverage area Some of thedigital technologies have increased the number of people who cantalk at the same time by six to ten times that allowed by analog sys-tems So in a nutshell digital technology is more efficient thananalog

            The Pros and Cons of DigitalAs with any comparison there are pros and cons to each itemWhenchoosing between digital or analog the most important thing toremember is that analog is an established technology it has beenaround long enough and is available in most areas even very rurallocations However established is not always goodmdashthere is alwaysroom for improvement Digital wireless uses newer technology

            wwwgetconnectedcom

            165_cell_C02qk 111201 151 PM Page 26

            Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 27

            although it may not be available everywhere it offers many featuresthat are unavailable to analog customers Because of the advancedtechnology that digital wireless uses it is the primary service beingoffered today to customers by almost all wireless carriersThe fol-lowing lists break down the pros and cons for digital technology andcan help you decide whatrsquos best for you

            Advantages of Digital Phones

            Clarity Digital wireless calls are often clearer than analogwireless calls

            Capacity By enabling more calls to use the same bandwidthdigital technology reduces the busy signals that occur onanalog networks when too many people attempt to use theirphones at the same time

            Value Digital plans tend to offer cheaper bundled minutesthan the analog alternatives because the wireless carrier hasmore bandwidth on digital than on analog

            Better Phone Choices Because digital wireless can utilizemore advanced features than analog most digital phones comewith innovative features (like a calendar calculator and wire-less Internet capabilities)The popularity of digital phones hasalso created an increased demand for phones resulting in morephone choices for the consumer

            Battery Life Digital wireless phones generally have alonger battery life than analog phonesThis explains whydigital phones are usually smaller and come with more talktime than analog phones Analog phones have to be in activemode all the time which drains the battery digital phonescan use a standby or sleep mode which saves battery use

            Security Digital technology breaks your voice into zerosand ones before it transmits it through the air making itinherently more secure than analog technologyThis makes itmore difficult for anyone to eavesdrop on your wireless calls

            Extra Features In general digital networks tend to offer thecustomer more network feature options like Caller IDTextMessaging and even Web surfing

            wwwgetconnectedcom

            165_cell_C02qk 111201 151 PM Page 27

            28 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

            Disadvantages of Digital Phones

            Coverage In the United States the networks are still relativelyyoung and do not offer a coverage area as comprehensive as theanalog networks

            Single Band Phones Some digital phones operate onlyon the digital network that is the primary network of thecarrierThese phones are great when they are in the digitalcoverage of the carrier but will not be able to make orreceive calls when outside of the digital network forexample when in a rural area on vacation or while travelingin nonpopulated areas

            Roaming Fees Some wireless carriers offer their low per-minute cost or included minutes only while you are oper-ating on their digital network which may be only in ametropolitan area and the immediate surroundingsWhenyou drive outside that area you are using roaming minuteswhich are more expensive and often are not included inyour monthly service fee

            Digital Sound Problems Although digital sound quality hasdramatically improved since its introduction you are likely tofind areas on the edges of the digital coverage area where thesound is like calling from under water or where your call willjust be disconnected Sometimes that is better than the analogstatic but other times it can be just as frustrating

            wwwgetconnectedcom

            165_cell_C02qk 111201 151 PM Page 28

            SummaryAlthough the coverage areas when using analog is still superior to thecoverage you will find on a digital phone the advantages of a digitalphone far surpass those of an analog phoneThe majority of wirelessphones available offer a secondary mode of operation on the analognetwork to make sure you have as much coverage as possible which isan important factor when looking at phonesThere is nothing worsethan spending $200 on a phone that offers the latest in digital capabili-ties only to have it not work as soon as you leave the highway

            Quick References Evolution of the Wireless Phone

            Wireless phones work on technology that is similar to that ofCB radiosAMFM radios and walkie-talkies

            A cellular phone is a duplex deviceThis means it can sendand receive voice signals at the same time so you donrsquot haveto talk like you are on a walkie-talkie

            With wireless technology messages sound clearer travel far-ther and are received by the person you are calling as if youwere next door

            Exploring Analog Technology

            In the early 1980s the FCC approved the first analog wirelesstelephone standard known as AMPS

            Analog was the pioneer for wireless technology

            Analog wireless sends your voice in a continuous wave fromyour phone to the closest tower and forwards it to the otherparty

            Examining Digital Technology

            Just when you think that yoursquove got a pretty good handle onwhat analog is all about digital technology joins the party

            Digital wireless phones use the same radio technology asanalog phones but they use it in a different way

            Analog DigitalmdashWhatrsquos the Difference bull Chapter 2 29

            wwwgetconnectedcom

            165_cell_C02qk 111201 151 PM Page 29

            Digital wireless sends your voice as 0rsquos and 1rsquos from yourphone to the closest tower and reassembles it to send it to theother party

            In a nutshell digital is more efficient than analog

            The Pros and Cons of Digital

            Digital networks are often clearer than analog wireless

            Digital phones generally have a longer battery life than analogphones

            Analog still has more coverage for calling from more places

            30 Chapter 2 bull Analog DigitalmdashWhatrsquos the Difference

            wwwgetconnectedcom

            165_cell_C02qk 111201 151 PM Page 30

            CDMA to TDMAmdashDigital Terms andBasic Definitions

            Quick References in this chapter

            Code Division Multiple Access

            Global Systems for MobileCommunications

            Time Division Multiple Access

            Enhanced Specialized Mobile Radio

            Service Providers and Technologies

            Summary

            Quick References

            31

            Chapter 3

            165_cell_C03qk 111201 152 PM Page 31

            32 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

            IntroductionAs wireless technology becomes more and more popular serviceproviders and wireless providers will offer their customers more andmore advanced features Since the introduction of digital into the cel-lular world the possibilities seem endlessAlthough analog technologythe original wireless technology continues to be the most expansivenetwork available it is being challenged by digital technology as digitaltechnology offers superior abilities to better serve the consumer One ofthe major problems with digital wireless today is the sheer number ofdigital wireless service providers that exist For the average customerknowing what the different types of digital services are what servicesthe different providers have to offer and why one service provider isbetter or worse than the other is almost impossible

            The only thing that matters to most people buying wireless is thatit works clearly and consistently and is relatively inexpensiveReasonable expectations but when someone ventures online or into awireless store to buy a wireless phone and service plan they are con-fronted with so many similar choices that it can be overwhelming andquite confusingThe reasons that the wireless carriers moved fromanalog to digital or built their networks using only digital are many butthe most compelling reason is that digital allows them to offer moreMore features More customers per channel of frequency allocated bythe FCC More seamless use across the country Just plain more

            Early mobile telephone systems allowed only one conversation perfrequency which was very limiting to the carriers in terms of howmany customers they could serveThere was nothing that could reallybe done based on technology that did not allow for frequencies to bereused in any single geographical area However the demand for wire-less phones has led to systems whose design is based on the reuse offrequencies One of the first services to design a frequency reuse planor cellular plan was the Advanced Mobile Phone Service (AMPS)

            Before AMPS there were a limited number of channels available forwireless phones the towers to transmit and receive the signal from themobile units were designed to cover large geographic areas so as to limitthe number of towers and to lower costs However this resulted in verylow user density and crippled the systems in highly populated areasAMPSwas designed to allow frequencies to be reused in a smaller geographicarea thereby increasing the available user density Digital technologies

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            CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 33

            expanded on the reuse of frequency to allow each channel to carry threesix and even ten times as many calls as the older systemsThe ability totake a personrsquos voice break it down into 0rsquos and 1rsquos and reassemble itwhen it got to a tower enabled each bit of frequency to be used for manyvoice calls and for passing data back and forth across the network

            The types of digital service that have evolved in the United Statesand around the world vary from each other mostly in technical waysbut also in some very customer-affecting waysThere are four types ofdigital systems is the United States

            Code Division Multiple Access (CDMA) Global System for Mobile Communications (GSM) Time Division Multiple Accessing (TDMA)

            Enhanced Specialized Mobile Radio (ESMR)

            The differences of the types of digital service are discussed in theremaining sections of this chapter

            COMPETING DIGITAL STANDARDS

            Wireless carriers are always trying to find the best way to optimizetheir networks with new technologies while making sure that once acustomer is on their network it is tough for them to leave for thecompetitor In the early days of wireless the cellular providers all gottogether so the story goes and agreed to move from their analogsystems to a common digital standard This would allow for simplecustomer roaming and migration from one network to another thuscreating the easiest solution for the consumer Immediately after thehands were shaken to agree on this one standard the carriers allstarting making their own arrangements and vendor choices basedon different standards including TDMA GSM and CDMA and thesimplicity that once existed in the analog world quickly ended

            Code Division Multiple AccessCode Division Multiple Access (CDMA) is often referred to as themost interesting but hardest to implement method of carrying wirelessservices CDMA systems have no channels but instead encode each callas a coded sequence across the entire frequency spectrum Each conver-

            wwwgetconnectedcom

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            34 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

            sation is modulated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the frequency spectrum

            CDMA is the newest of the multiple access technologies it is notyet as widely used but is showing great promise CDMA does notdivide the allocated block of frequencies into individual channels Itassigns a unique code to each signal and then combines all the signalsinto a single large channelThe receiver receives the integrated signaland uses the same code just to process the desired signal CDMA isgaining popularity as a third-generation (3G) wireless phone tech-nology because it is very efficient at utilizing bandwidth plus it isnatively very secure because all conversations are uniquely encoded

            The fact that CDMA shares frequencies with neighboring wirelesstowers allows for easier installation of extra capacity since extracapacity can be achieved by simply adding extra cell sites andshrinking power levels of nearby sitesThe downside to CDMA is thecomplexity of deciphering and extracting the received signals espe-cially if there are multiple signal paths (reflections) between the phoneand the wireless tower (called multipath interference)As a resultCDMA phones are sometimes more expensive than other digitalphones and CDMA antenna site equipment is three to four times theprice of the other digital network equivalents

            Benefits of CDMA CDMA networks cover more wireless users in the United States thanany other digital standard and include benefits such as

            Advanced features like caller ID text messaging Voice clarity and overall call quality The ability to filter out background noise and interference Fewer dropped calls (as compared to analog) Improved security and privacymdashthe digitally encoded spread

            spectrum transmissions minimizes eavesdropping Α large number of customers who can share the same radio

            frequencies The greatest customer capacity of network equipment for

            low cost Less battery power (when compared to analog)

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            CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 35

            Global Systems for MobileCommunicationsGlobal Systems for Mobile Communication (GSM) is the maintechnology used by the international digital wireless systems how-ever GMS is used only by a small percentage of wireless carriers inthe United States GSM is interesting in that it uses a modified andfar more efficient version of TDMA (explained later in thischapter) GSM keeps the idea of timeslots on frequency channelsbut corrects several major shortcomings Since the GSM timeslotsare smaller than TDMA they hold less data but allow for data ratesstarting at 300 bits per secondThus a call can use as many times-lots as necessary up to a limit of 13 kilobits per secondWhen a callis inactive (silence) or can be compressed more fewer timeslots areusedTo facilitate filling in gaps left by unused timeslots calls do fre-quency hopping in GSMThis means that calls will jump betweenchannels and timeslots to maximize the systemrsquos usage A controlchannel is used to communicate the frequency hopping and otherinformation between the antenna tower and the phone

            The architecture used by GSM consists of three main componentsa mobile station a base station subsystem and a network subsystemThese components work in tandem to allow a user to travel seamlesslywithout interruption of service while offering the flexibility of havingany device used permanently or temporarily by any user Utilizing thethree separate components of the GSM network this type of communi-cation is truly portableA user can place an identification card called aSubscriber Identity Module (SIM) in the wireless device and the devicewill take on the personal configurations and information of that userThis includes telephone numbers home system and billing informa-tionAlthough the United States has migrated towards CDMA andTDMA as the premier mode of wireless communications a large partof the world uses GSM

            Benefits of GSMGSM networks cover the most wireless users around the world and thetechnology is gaining favor in the United States because of the fol-lowing benefits

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            36 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

            Provides integrated voice high-speed two-way data fax andshort message services capabilities

            Offers advanced features such as caller ID text messaging Offers superior voice clarity and overall call quality Provides personal identification tied to a Subscriber

            Information Module (SIM) card that can be used in multiplephones not tying the user to one phone

            Offers voice privacy Uses less battery power (when compared to analog) Enables a single technology handset to work around the world

            where GSM is available (as long as the frequencies are acces-sible by the handset)

            Time Division Multiple AccessTime Division Multiple Access (TDMA) divides wireless conversationsby frequency and time to increase the capacity of the networkTDMAuses a single voice channel for multiple calls by taking each callbreaking it into timed sections of a digital transmission to the towerand reassembling the call based on the timeslot For example call A hasall its parts put into timeslot A call B has its parts put into timeslot Band each are sent in one transmission to the tower where the calls areput back together for transmission to the other partyTDMA was oneof the original digital systems used and has gone through many revi-sions to make sure it utilizes the network to the best of its abilitiesBased on a limited number of timeslots for each call in a channelTDMA has no accommodations for silence in a telephone conversa-tion In other words once a call is initiated the channeltimeslot pairbelongs to the phone for the duration of the call

            Each channel using TDMA technology for wireless calls is furtherdivided into timeslots Each timeslot is assigned to a different userThetransmitter transmits information for all timeslots at the same frequencyand the receivers receive all the timeslots but listen only to the timeslotthey have been allocatedThe net effect is that the efficiency of thechannel is increased by a multiple of the number of timeslots that arebeing used Most common second-generation TDMA phone systemsuse three timeslots

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            CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 37

            wwwgetconnectedcom

            Benefits of TDMATDMA was one of the first technologies to expand analogrsquos voice capa-bilities beyond one call per channelTDMA has many other benefits

            Provides advanced features like caller ID text messaging Economizes bandwidth Provides voice clarity and overall call quality even over long

            distances Is difficult to decode therefore only minimal eavesdropping is

            possible Uses less battery power (when compared to analog) Offers voice privacy

            Enhanced Specialized Mobile RadioEnhanced Specialized Mobile Radio (ESMR) systems use digital radiotransmissions similar to other digital technologies Spread-spectrummodes such as frequency hopping are common One major differencefrom other networks is that in an ESMR system connections betweenusers is almost instantaneous compared to the typical delays required todial and set up a call in a public cellular networkThis capability allowsthe ESMR carrier to offer walkie-talkiendashlike services on its network aswell as cellular callingThis is a great advantage for large work groupswho need to be in constant contact with just a touch of a button forexample a construction crew ESMR services also allow customers tocontact many people at the same time much like a CB radio thus cre-ating a multiple person ldquocallrdquo

            Examples of ESMR networks include Ericssonrsquos Enhanced DigitalAccess Communications System (EDACS) Motorolarsquos IntegratedDispatch Enhanced Network (iDEN) and the Nextel System

            Delivery and courier services which depend on mobility and speedalso typically employ ESMR for voice communications between thedelivery vehicles and the officeThe technology consists of a dispatcherin an office plotting out the dayrsquos events for the driverWhen the driverarrives at his location he radios the dispatcher and lets him know hislocationThe benefit of ESMR is its ability to act like a CB radioallowing all users on one channel to listen while still allowing two users

            165_cell_C03qk 111201 152 PM Page 37

            38 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

            to communicate personallyThis arrangement allows the dispatcher tocoordinate schedules for both pick-ups and deliveries and to track thedriverrsquos progress Drivers with empty loads can be routed to assist back-logged drivers Drivers that are on the road can be radioed if a customercancels a deliveryThis type of communication benefits delivery servicesin two major areas saving time and increasing efficiency

            Benefits of ESMRESMR is a unique digital service that allows the user a couple ways tocommunicate including

            Push-to-talk features that operate like walkie-talkies allowusers to talk directly to another person without a delay in set-ting up the call

            Group calling allows users to talk to many people at one time

            Digital transmissions assure privacy

            Two-way data features are available

            International systems allow the use of one handset anywherethe service is available

            Service Providers and Technologies Now that wersquove covered the basic digital technology offerings you maybe wondering which service providers or wireless carriers offer whichservicesTo help you make sense of this wersquove provided the leading ser-vice providers and their offerings in Table 31

            NOTE

            Be aware that Table 31 is not a complete list of US wireless ser-vice providers

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            CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 39

            wwwgetconnectedcom

            Table 31 Service Providers and the Technologies That They Offer

            Wireless Technology

            Service Provider CDMA TDMA GSM ESMR

            ATampT Wireless

            Cingular Wireless

            Nextel

            Qwest Wireless

            Sprint PCS

            SunCom

            Verizon Wireless

            Century Tel

            NTELOS

            PrimeCo

            US Cellular

            Cincinnati Bell Wireless

            VoiceStream Wireless

            165_cell_C03qk 111201 152 PM Page 39

            SummaryDigital technology is quickly outpacing analog with its advanced fea-tures incredible battery life and voice qualityThe limitation of cov-erage for each of the four types of digital coverage in the United Statescan sometimes be overcome by using a wireless phone that has digitalservice and analog capabilities in order to maximize the places in theUS where the phone will workThe differences between the types ofdigital available to consumers is tough to discern so the best way tojudge which one is best for you is to consider the features coverageand quality of that digital coverage in your location

            Quick References

            Code Division Multiple Access

            CDMA networks cover more wireless users in the UnitedStates than any other digital standard and include benefitssuch as

            Advanced features like caller ID and text messaging

            Most capacity of all digital networks

            Secure calling

            Global Systems for Mobile Communications

            GSM networks cover the most wireless users around theworld and the technology is gaining favor in the United Statesbecause of the following benefits

            Provides integrated voice high-speed two-way datafax and short message services capabilities

            Enables a single technology handset to work aroundthe world where GSM is available

            SIM card feature keeps subscriber information

            40 Chapter 3 bull CDMA to TDMAmdashDigital Terms and Basic Definitions

            wwwgetconnectedcom

            165_cell_C03qk 111201 152 PM Page 40

            Time Division Multiple Access

            TDMA was one of the first technologies to expand analogrsquosvoice capabilities beyond one call per channelTDMA hasmany other benefits

            Secure calling

            Advanced features like caller ID and text messaging

            Economizes bandwidth

            Enhanced Specialized Mobile Radio

            ESMR is a unique digital service that allows the user a coupleways to communicate including

            Directly connect to other users like a walkie-talkie

            Talk to groups of people like a CB radio

            Two-way data

            CDMA to TDMAmdashDigital Terms and Basic Definitions bull Chapter 3 41

            wwwgetconnectedcom

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            165_cell_C03qk 111201 152 PM Page 42

            Wireless Data andthe WirelessInternetmdashDo INeed It

            Quick References in this chapter

            What Is the Wireless Internet

            How Does It Work

            What Kind of Phone Do I Need

            What Services Can I Get from the Wireless Carriers

            What Services Can I Get from ThirdParties

            Wireless Data and Fax

            Summary

            Quick References

            43

            Chapter 4

            165_cell_C04qk 111401 432 PM Page 43

            44 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

            IntroductionImagine that the four hours you spent sitting in the airport waiting fora delayed flight yesterday could have been as productive as being in theoffice sitting at your desk Instead of getting friendly with the airportbartender you could have been browsing the 80 unread e-mails in yourinbox checking your stock portfolios or even looking up directions tothat impending business meetingYes you can do all this in the palm ofyour hand as long as you have the right phone and access to theWireless Internet

            What Is the Wireless InternetLike millions of others around the world you use the Internet fromyour home or work computer every day to communicate with friendsfamily and co-workers check your stocks keep up with the news andweather make travel plans get directions and check movie timesMissing e-mail messages updates on your stocks or some news you justneed to know can be detrimental to your personal and professional lifeHow would you like the freedom of leaving the office for a while butstill being connected to the world around you

            Thanks to the Wireless Internet you can get away from the officefor a bit while maintaining complete control over the information thatmatters most to youAnswer e-mail check sports scores and news allfrom the palm of your hand

            The Wireless Internet gives your phone a dual personalitymdashone forvoice and one for dataAll the data that you need every day may very wellbe available to you by using your wireless phoneThe Wireless Internet letsyou read reply forward and manage your e-mail It helps you to be moreefficient when you are on the run or when you need to access informa-tion while you are away from the officeThere are many software compa-nies today that are creating applications to allow you to see all the datathat you use at work through your wireless phoneAlthough the informa-tion will not be presented in a format that your are familiar with you willbe able to access and manipulate itmdashread it fax it e-mail it delete it

            How Does It WorkPerhaps the most important factor in the birth of Wireless Internet hasbeen the immense growth of wireless phones in the last few yearsWith

            wwwgetconnectedcom

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            Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 45

            digital wireless networks expanding at record pace a solid foundationfor Wireless Internet services was established In 1997 Nokia MotorolaEricsson and Phonecom came together to create the WirelessApplication Protocol (WAP) because they believed a universal standardwas critical to the successful implementation of the Wireless InternetWAP uses Wireless Markup Language (WML) which includes theHandheld Device Markup Language (HDML) developed byPhonecom (now called OpenWave after their merger withSoftwarecom)The wireless phones are also equipped with a piece ofsoftware called a micro-browser which is analogous to the Web browseryou use to access the Internet from your home or work PCThemicro-browser allows you either to enter a Web address or to click on apage link which will then bring you to that page

            Most wireless phones have data transfer rates of 144 kbps or lessCompared to a typical home PC 56 kbps modem cable modem orDSL connection (100 kbps+) wireless speeds are much slowerWirelessInternet content is typically text-based so the time it takes to downloadcontent is less than if the page were loaded with graphicsAnd althoughyou donrsquot get the graphical beauty of the Internet you are able to gainaccess to the information that matters to you most while on the goAcomparison of a typical Web page and its wireless Web counterpart canbe seen in Figures 41 and 42

            The relatively small size of the liquid crystal display (LCD) on awireless phone certainly presents another challenge Most Web sites aredesigned for a resolution of 640 by 480 pixels which is ideal forviewing on a desktop or laptop computerThe page simply will not fiton wireless phone displays which average 150 by 150 pixelsAlso themajority of wireless devices use monochromatic screens Pages are moredifficult to read when the text and background colors become similarshades of grayWAP takes each of these limitations into account andprovides a way for pages to be displayed for optimal viewing capabilitieson a wireless phone screen

            New applications are being developed to allow more graphics to bedownloaded onto wireless phones Given the limitations of the phonescreen the normal graphics you are used to will not appear on yourphone Some phones and wireless services can accept wireless bitmappictures (WBMP) which offer a taste of things to come in the deliveryof images to wireless phones albeit not a high resolution full-color ani-mated picture like yoursquod see on your home computer

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            46 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

            There are many steps involved in accessing a Web page throughyour wireless phone

            1 The handset establishes a connection with its base station

            2 Once this connection is set up the micro-browser initiates aconnection to a WAP gateway predefined in the phonersquosconfiguration

            wwwgetconnectedcom

            Figure 42 Yahoo Home Page Tool Bar on the Typical WirelessPhone Screen

            Figure 41 Yahoo Home Page Tool Bar on the Typical ComputerScreen

            165_cell_C04qk 111401 432 PM Page 46

            Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 47

            3 The micro-browser requests a URL from the WAP gatewayThis is done via a compact binary encoded request

            4 The gateway translates this request into an HTTP request andsends it over the wired Internet to the specified content server

            5 The content server responds by sending a page of WML con-tent which may also contain WMLScript (similar toJavaScript) and special graphics in WBMP format

            6 The gateway compresses the response into a special binaryformat optimized for low-bandwidth networks and thensends it back to the micro-browser It also compiles anyWMLScript found in the response

            7 The micro-browser decodes the compressed signal andattempts to display it if possible

            Donrsquot worry if this seems like too much informationmdashthere aremany steps involved in getting information from the Web to your smallwireless phone screen Each step along the way may vary slightly basedon the kind of content you are requesting and the kind of phone youare usingAs the Wireless Internet matures there will be fewer steps thatvary from the wired Internet thus allowing any device to access theonline information in virtually the same way

            What Kind of Phone Do I Need To access the Wireless Internet you will need to get an Internet-readyphoneThese phones currently range in price from $100 to $500Three examples of Internet-ready phones can be seen in Figures 4344 and 45

            NOTE

            For a more complete sampling of Internet-ready phones refer toChapter 6 ldquoGuide to Wireless Phonesrdquo

            Wireless Internet service also enables users to connect their laptopsto the Internet without plugging into the phone socket in the wallYoucan purchase a separate cable that will allow you to connect to theInternet using your phone as your modemThe range of prices for

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            48 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

            wwwgetconnectedcom

            Figure 43 The EricssonR289LX Internet-Ready Phone

            Figure 44 The SamsungN200 Internet-Ready Phone

            Figure 45 The Mitsubishi T250 Internet-Ready Phone

            165_cell_C04qk 111401 432 PM Page 48

            Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 49

            these kits covers the spectrum from $20 to $200 depending on the kitand its accompanying services Often using your phone as a modemwill use minutes on your monthly rate plan but sometimes you need toget an additional rate plan specifically for data

            What Services Can I Get from the Wireless Carriers Thanks to the advancements made in wireless phone technology overthe past few years virtually every large wireless service provider nowoffers Wireless Internet service to their customers some including basicWireless Internet for no additional charge with others charging anadditional monthly fee in addition to monthly service plan charges

            Some of the standard Wireless Internet services available includestock quotes show times restaurant reviews and door-to-door direc-tions right from your Wireless Internet-ready phoneWireless Internetservices that come standard on Internet-ready phones are pretty muchlimited to the basic services at this point but are expanding all the timeMany companies are creating new ways to use the Wireless Internetfrom all Internet-ready phones to allow the user to customize thephone for Web surfing Some of the services available today includeweather sports scores news headlines horoscopes e-mail notificationand calendar reminders

            The one feature that all Wireless Internet users love is the ability tohave e-mail access in their back pockets Check your e-mail wheneverand wherever you wantmdashwhile watching your daughterrsquos soccer gameor at the top of a mountain Some wireless carriers e-mail packagesallow you to print your e-mail simply by faxing the e-mail to thenearest fax machineThis is very handy if you need a copy of an inven-tory list or directions to hand to someone else

            Each wireless carrier will have slightly different services thatcome with their Wireless Internet package so be sure to look for onethat fits your needs If you only want to casually cruise the Web thenlook for one that is free or has a low per-use cost If you will dependon your wireless phone for data as much as voice make sure that thedata coverage that you will receive is of similar quality as the voicecoverage that you expect Also make sure that the e-mail use that youwant is what is available Most e-mail accounts that reside behind a

            wwwgetconnectedcom

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            50 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

            firewall (for example Exchange or Lotus enterprise applications) canbe tricky to access with your wireless phone It is easier to direct youwireless phone to standard Internet e-mail accounts called POP3 e-mail

            What Services Can I Get from Third PartiesMaking a Web site accessible to a wireless device is quite a challenge Sofar only a small portion of sites approximately 15 million of the morethan one billion Web sites provide any Wireless Internet contentAs theuse of Web-enabled wireless devices grows you can expect increasingnumbers of Webmasters to create wireless content for their Web sites toget the attention of the new wireless Web surfers

            TOP WIRELESS INTERNET PORTALS

            These portals are the most popular available to send customizedinformation via the Wireless Internet straight to your wirelessphone

            Yahoo (httpmobileyahoocom) MSN Mobile (httpmobilemsncom) America Online (httpdevicesaolcommobile) Excite (wwwexcitecominfoexcite_mobile) Vindigo (wwwvindigocom)

            Wireless carriers are partnering with many Internet contentproviders to add value to their customerrsquos Wireless Internet experienceMany of the content providers allow users to download simple contentfor specific items like weather or airline schedules and the other itemsmentioned earlier Many of the top names on the Internet are creatingcustomized areas for wireless users to access their own customizedinformation wherever they are whenever they want itThe wireless car-riers are partnering with these portals to keep their customers accessingtheir Wireless Internet often adding to the value that they bring to thewireless experience

            wwwgetconnectedcom

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            Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 51

            Portals that lead the Internet are hoping to get the same advantageon the Wireless Internet and attract the new generation of Internetusers to their wireless areas New names are trying to lead the charge inthe Wireless Internet and take a piece of the customer base away fromthe established Web leaders by enhancing the experience beyond whatthe existing Web portals are doingThe future of Wireless Internet islooking to be a great one for what will be available with increaseddownload speeds graphics color and interactive access like games withmultiple players

            Wireless Data and FaxAn increasing number of digital phones can now be used as if theywere modemsTherefore with a data cable you can use your phoneand a laptop to connect to your usual Internet service provider(AOL Earthlink etc) while on the roadThese phones can also beused for receiving faxes as long as your laptop has a fax softwareapplication

            If you want to use your wireless phone as a modem you need toask yourself the following questions

            1 Does the phone I want to buy have data orand faxcapability

            When you are purchasing a phone make sure the phone isDataFax CapableThis will assure you that your phone willbe able to operate as a modem

            2 Does your wireless service provider offer that function

            There is usually a low monthly cost associated with the dataservice However since you will most likely be using yourplan minutes to access the Internet on your computer theonly charges you should incur would be for long distance(if not included with your plan) or additional minutes (ifyou exceed your included plan minutes) In any case youshould check with your wireless service provider prior toaccessing the Internet on your computer with your wirelessphone

            wwwgetconnectedcom

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            52 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

            3 What data speed is supported on the network towhich you want to subscribe and what kind of datatransfer is it

            This is a very important question because not all types of net-works allow for the same data speeds and they donrsquot use thesame methods of transferring dataWireless carriers use eithercircuit-switched data transfer or packet-switched data transfermeaning that the network either ties up a single channel foryour data to be transmitted or it sends the data in smallpackets from one end to the other using multiple channelsThe difference is that typically packet-switched data is fasterand more reliable since the network has the ability to detectcorrupted data streams when a packet is missing and can cor-rect itself or ask your computer to fix it whereas circuit-switched data either will be working or it will notmdashthechannel will be on or off If the channel turns off in themiddle of a data transmission typically you have to start allover again

            wwwgetconnectedcom

            165_cell_C04qk 111401 432 PM Page 52

            SummaryThe Wireless Internet is basically a subset of the wired InternetYoushould remember that accessing the Internet with your cellular phonedoes not give you to the same amounts of computer memory pro-cessing power or monitor space as your desktop computer does soyour experience will be quite a bit differentWhen you use your wire-less phone as a modem from your laptop to access the Internet youcan see the same things you do when plugged in at work or at homeit just takes a bit longermdashand is more prone to need reconnection

            Wireless phones are still basically meant to do one primarythingmdashallow you to talk to any one any time from anywhereTheaddition of data capabilities is something that is incredibly useful formany people and is adding to the overall features that you can get withyour wireless phone purchasemdashbut the ability to toss your computer isstill years awayYou can increase your productivity access informationthat is critical to you and keep in touch with e-mail and short mes-sages using your wireless phone many users become quickly addictedto this capability

            Do you need the Wireless Internet If you are the type of personwho always needs to be in touch and know what is going on with youre-mail and electronic calendar but you also need to be in two or threeplaces at once then yes you should strongly consider the addition ofthe Wireless Internet to your cellular phone service plan

            Quick ReferencesWhat Is the Wireless Internet

            Τhe Wireless Internet adds Internet access to your wirelessphone

            Use your phone to see short pieces of information likeweather news and sports

            You can access your e-mail from your phone so that you willalways be in touch

            How Does It Work

            Your wireless phone uses a Wireless Internet standard and amicro-browser to access the Web

            Wireless Data and the Wireless InternetmdashDo I Need It bull Chapter 4 53

            wwwgetconnectedcom

            165_cell_C04qk 111401 432 PM Page 53

            Internet pages are written in a new language (WML orWMLScript) that is viewable on wireless phones

            Internet content is sent to the phone as text without graphicsdue to slower speeds and smaller screens than the wiredInternet

            What Kind of Phone Do I Need

            Many phones are available that include a micro-browser andthe ability to access the Web

            Prices for phones with Wireless Internet Capabilities areapproximately $100 to $500

            What Services Can I Get from the Wireless Carriers

            Wireless carriers have a number of options but primarily usestandard content providers with a preset selection of sites

            Stock quotes weather movie times directions and sportscores are all examples of information that is available frommost wireless carriers who offer Wireless Internet access

            E-mail and short message service are two-way data messagingoffers from wireless carriers

            What Services Can I Get from Third Parties

            Wireless portals are expanding the number of sites you can view

            Currently Internet search engines are developing searchengines that will allow you to search the Web for informationfrom your wireless phone

            Wireless Data and Fax

            Connecting your wireless phone to your laptop can give youaccess to the Internet with the same look and feel as thewired Internet just a bit slower

            Faxing to and from your laptop using your wireless phone as amodem can be a life saver if you are stuck on the road andneed to get some work done

            Make sure your phone can act as a modem and that yourcomputer can handle dialing out over a wireless device

            54 Chapter 4 bull Wireless Data and the Wireless InternetmdashDo I Need It

            wwwgetconnectedcom

            165_cell_C04qk 111401 432 PM Page 54

            Equipment

            Part II

            165_cell_C05qk 111401 435 PM Page 55

            165_cell_C05qk 111401 435 PM Page 56

            The Componentsof a WirelessPhone

            Quick References in this chapter

            The Basics

            A Beginnerrsquos Guide to Phone Features

            The Cutting Edge

            Summary

            Quick References

            57

            Chapter 5

            165_cell_C05qk 111401 435 PM Page 57

            58 Chapter 5 bull The Components of a Wireless Phone

            IntroductionChoosing the right phone for you is important For many people a wire-less phone is a constant companion and fashion accessory For others awireless phone is a functional device that they dig out when they need toplace a call Determining how you feel about your phone will make iteasier to decide which features are more or less important to you

            The main components that make a phone more or less attractiveare size standard features advanced features and accessory optionsTheprice of a phone usually is determined by these componentsThesmaller the size and weight of a phone the more expensive it tends tobeThe more advanced features (like wireless Internet access) the phonehas the more expensive it tends to beAccessory options such as higherquality batteries interchangeable faceplates hands-free kits and batterychargers donrsquot change the initial price of the phone but they do impactthe bottom-line price

            Wireless carriers tend to offer at least one less expensive basicmodel phone with their plansThat phone is usually a good qualityphone with standard features an average weight and an average batteryThe sectionldquoA Beginnerrsquos Guide to Phone Featuresrdquo will detail whatyou can expect to get from that type of phone

            Every wireless carrier will also offer a ldquohotrdquo new phone that has thelatest and greatest everythingmdashand is the most expensiveThese phonesare typically the latest innovation in size (palm size) exterior appeal(stainless steel) advanced features (MP3 players) or a combination ofthese componentsThe sectionldquoThe Cutting Edgerdquo will review todayrsquoslatest novelties

            If you want more than the basic phone but donrsquot need as much asthe hot phone there are plenty of options Knowing what the compo-nents do will help you buy the phone that works best for you and thatfits into your budget

            The BasicsThe Ericsson R289LX is one of the most popular phones todaybecause it offers many of the best features for a reasonable price Figure51 shows the Ericsson R289lX and calls attention to the various ele-ments you will find on most wireless phonesThese elements aredescribed in further detail in the following sections

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            The Components of a Wireless Phone bull Chapter 5 59

            Display Screen Screen Size If you plan to use the phone for wireless

            Internet applications then a larger multiline screen is amust Look at how many lines of text can fit on a screenand how many characters per line Also be sure to check ifyou are able to read the letters on the screen or if they arejust simply too small

            Monochromatic versus Color Displays Most wirelessphones have monochromatic (ie black and white all amberor all green) displays but there are a growing number ofphones that offer color LCD displaysWireless phones withcolor screens use more memory and are more expensive theyare the cutting edge of wireless phone display technology

            Antenna Antennas are internal fixed or extendable Extendable antennas must befully extended to give you their maximum rangeThe best kind of

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            Figure 51 The Basic Components of All Cellular PhonesIllustrated Using the Ericsson R289LX

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            60 Chapter 5 bull The Components of a Wireless Phone

            antenna depends on where you use your phone and how strong thecoverage is in that area Most of the time an internal or fixed antennaworks just fine but when you are at the edge of a wireless carrierrsquos cov-erage area you may get better quality from a phone with an extendableantenna

            Menu Selection and Scroll Keys The look and feel of the menu selection and scroll keys varies by phonemodelThe usability of these keys is very important if you plan to useyour phone for Internet surfing or for text messaging

            Scroll Keys Let you quickly surf through menus submenusand phone books

            Menu Selection Keys Let you choose the option that iscurrently displayed above the key

            Phone Menu Lets you customize your phone to make ityour ownmdashfor example the sound of the ring the volume ofthe earpiece or the key pad when you press the numbers andso onThe phone menu is where you will find all these set-tings every phone is slightly different as to how the menu islaid out and displayedThe userrsquos manual for your phone willwalk you through all the selections

            Other Keys To save on size most keypads have multiple functions Many featuresare available through the menus but shortcuts and certain basic func-tions are available only by pressing the keys in a certain order Forexample to lock your keypad you may press 0 or to speed dial anumber you may press 8 Reading the userrsquos manual that comes withthe phone will explain exactly how this works for the phone youchoose

            Keypad Letters When you use a wireless phone to sendtwo-way messages or e-mail you enter the text using yourkeypad Each number corresponds with certain letters forexample A B and C are on the 2 key In order to type a Cinto your phone you press the 2 key three times

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            The Components of a Wireless Phone bull Chapter 5 61

            wwwgetconnectedcom

            Clear Key Most phones have a key that will allow you toerase the last number or letter you entered (usually labeledCLR) Press the CLR button once to remove the last digitentered or hold it down to erase the entire entry

            Message Key Most digital phones are able to receive textmessages and will also display when you have a voice mailwaiting for youThe message key will allow you to accessthese messages for review

            PREDICTIVE TEXT ENTRY

            Many wireless phones are loaded with software that helps you typewords with fewer keystrokes Tegic (wwwtegiccom) is one com-pany that offers software called T9 (wwwt9com) which helps youuse the nine keys on your phone to type thousands of words bypressing each number key only once instead of up to three timesWhen you are typing many short messages using your phone it ismuch easier to use predictive text entry software than continuallytyping the number keys

            Battery The quality of the battery will determine the talkstandby time of yourphone Generally phones are sold with a standard battery that gives youan average talkstandby time Extra batteries can be bought as acces-sories and upgraded later so we do not recommend making thetalkstandby time of the standard battery the decisive factor in deter-mining which phone you choose to purchase (see Chapter 7ldquoAccessories for Your Wireless Phonerdquo)

            Jacks If you plan on charging your phone in the car or using a hands-freeaccessory then you want to make sure that the phone model that youpurchase will support these kinds of accessoriesA quick way to verifycompatibility is to make sure the jacks for these accessories are physi-cally available

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            62 Chapter 5 bull The Components of a Wireless Phone

            Hands-Free Jack Some phones require a special attachmentfor using a head set or a hands-free device Others accessoriesoften offer a standard plug that will work with many differenttypes of phones

            Charger Jack (or connection) Most phones will have anumber of charger types available (standard charger rapidcharger and car adaptor charger)They each have advantagesso if you want a specific charger make sure the phone supports it

            A Beginnerrsquos Guide to Phone Features No one can decide for you which features are more important thanothers However knowing what the features are can help you decide foryourself if it is something that you will never use or something youcanrsquot live without Since the type of features a phone has is directly pro-portional to the amount it may cost you reviewing the list of featureswill help you decide between the $400 phone and the $40 phoneAndwhen you are comparing similar phones the one that has the right fea-tures for you is the one you want

            Standard Features Standard features tend to vary by phone manufacturer (such asMotorola or Nokia) and model rather than by wireless service carrierA Nokia 8200 model offered by Cingular will have the same standardfeatures as a Nokia 8200 model offered by ATampT Wireless (eventhough they use different networks) How the different wireless car-riers choose to highlight and advertise those features can vary widelyThe following features are in alphabetical order and are available onmost phones currently on the market Some very basic phones maynot have all of these features

            Automatic Redial Let your phone do the work for youAwireless phone with automatic redial will continually dial acall until you get through to the number you are attemptingto reach

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            The Components of a Wireless Phone bull Chapter 5 63

            wwwgetconnectedcom

            Battery Level Indicator Canrsquot remember when youcharged your battery last This indicator is usually fixed onthe first screen so you always know how much power youhave left

            Calculator Always have a calculator handy Great for splittingthe bill at restaurants

            CalendarReminder Set up reminders for important meet-ings birthdays and such

            Call Log Tracks recently dialed received and missed callsThe number of calls stored varies by phone but is usuallybetween five and twenty

            Clock Leave your alarm clock at home Most phone clocksalso have an alarm feature

            Display Own Phone Number Great for when you firstget your phone and are updating all of your friends and familyon your new number but you just canrsquot remember it

            External VolumeRinger Control Turn the volume ofyour ringer up when you are outside turn it down when yougo out to dinner or to the movies

            Games Every manufacturer has their own games installedThese are great for occupying free moments while waiting inline for example

            Incoming Number Storage This is a quick and easy wayto add phone numbers to your phone bookWhen you get acall choose this option and add the name later

            Keypad Lock Allows you to lock the keypad so you donrsquotaccidentally make a call while your phone is in your bag orpocket Especially useful for ldquonon-fliprdquo phone designs

            Last Number Recall Did you hang up too soon Last-number recall allows you call the person right back withouthaving to find the number again

            Message Indicator Lets you know if you have a numerictext or voice message waiting

            Numeric Paging Use your cellular phone as a pager noneed to carry around two devices

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            64 Chapter 5 bull The Components of a Wireless Phone

            PersonalizedCustom Ring Tones Set your ring to what-ever makes you happyYou will always be able to tell itrsquos yourphone Or program a different ring for each of your favoritecallers so you can tell who is calling before you even findyour phone In addition to the standard tones many Web sitesalso offer downloadable rings that increase your options (forcompatible phones)

            Phone Book (size varies) Every phone has some type ofphone bookThe most basic phone books allow you to storeabout 20 phone numbers with namesThe most advancedphone books allow you to store over 100 entries with businesscard information e-mail addresses and up to four contactnumbers per entry

            Security Lock Password-protect your phone so that onlyyou can use it Most phones let you do this manually orautomatically Advanced phones let you password-protectsections of your information (like your phone book) A nicefeature to have in case you accidentally leave your phonesomewhere

            Signal Strength Indicator Like the battery indicator thisindicator is usually fixed on the first screen so you alwaysknow how good you can expect your reception to be

            Speed DialingOne-Touch Dialing This feature allowsyou to program certain keys to dial frequently called numbersKeeps the fumbling to a minimum when you are on the goor in a hurry

            Vibrate Mode Similar to the ring volume the vibrate modeis considered most polite when you are at the movies or otherplaces where discretion is advisedVibrate mode can also workbetter than ring volume in extremely loud places like con-certs Depending on the manufacturer vibrate can be a func-tion of either the phone or the battery If it is the battery youcan always upgrade later

            Volume Controls Allows you to turn up the volume forlow talkers and turn down the volume for loud talkersThemost advanced phones have a built-in function that modulatesthe volume for you

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            The Components of a Wireless Phone bull Chapter 5 65

            wwwgetconnectedcom

            Features Requiring Service All of the following features are considered standard features on mostphones but they also require your service carrier to provide the serviceThese services can be included or they can have a per-use monthlycharge depending on the wireless service plan you choose So in orderto use any of the following features you need to check your phonemodel and your service plan

            Call Forwarding Allows you to send calls to another phonenumber when your wireless phone number is unavailable(turned off out of range or busy) Depending on the primaryuse of your phone you can use this feature to redirect calls toyour office or home and make sure your callers are alwaystaken care of

            Call Waiting If you prefer to take your calls as they come inyou can use call waitingThis feature notifies you if anothercaller is trying to get through when you are already on thetelephoneThen you can put the first caller on hold whileyou take the other call switch between the two callers or endone call to take the other Or you can ignore the tones andlet the second caller be forwarded to your voicemail

            Caller ID Lets you see whorsquos calling before you answer Onmost models it also works with your phone book to provide aname if you have programmed the name into your phone book

            Emergency Calling Every network uses 911 for emergencycalls Some phones also have preprogrammed ldquohotrdquo keys thatallow one-touch dialing for personal emergenciesAccordingto the FCC as long as you are in an area that has any wirelesscoverage at all and regardless of the activation status of yourphone your 911 call will be placed

            Roaming Indicator This on-screen indicator lets you knowthat you are entering an area where you will be charged addi-tionally for your calls It is up to the wireless carrier to decideif they provide this service or not

            Three-Way Calling Need to make plans with more thanone person Three-way calling lets you conference in twoother phones so you donrsquot have to call anyone back More

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            66 Chapter 5 bull The Components of a Wireless Phone

            advanced phones have multi-party calling allowing you toconference with up to five additional phones

            Voice-Activated Functions Talk to your phone and it doeswhat you tell it toThis feature can be as limited as the abilityto dial certain numbers or it can retrieve your sports scoreupdates depending on the phone model

            Voicemail Allows people to leave you a message when yourphone is unavailable (turned off out of range or busy)Thisfeature can let you be a one-person office if you prefer not toforward your calls

            Advanced Features Requiring Service These features are available on a growing number of phones Everymanufacturer and every wireless carrier offers at least one phone thatallows you to use the following featuresThe usability and availability ofthese features gets better every year So if one of these features is inter-esting to you but not the right thing now check back next year and seehow it has improved

            Text Messaging or Short Message Service (SMS)Allows you to exchange short alphanumeric messages withother phones wireless devices or PCs If you plan to use thisfeature often make sure you get a phone with a comfortablekeypad and large enough display area Some text messagingservices are only for receiving messages so if you want to sendmessages make sure it is two-way capable

            Wireless Internet Access (WAP) Allows you to surf theWeb in a manner of speaking Sites that have created WAPinterfaces let you get the basics of what you need includingweather stocks news and scheduled updates May also allowyou to access e-mail depending on the phone model andplan Keypad ergonomics and display screen size will play abig part in how much you like this feature (See Chapter 4ldquoWireless Data and the Wireless InternetmdashDo I Need Itrdquo formore information)

            DataFax Capable Allows you to use your phone as amodem or a fax if your wireless carrier supports this service

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            The Components of a Wireless Phone bull Chapter 5 67

            Speeds are available up to 144 Kbps but they vary by wirelesscarrier (see Chapter 4ldquoWireless Data and the WirelessInternetmdashDo I Need Itrdquo for more information)

            The Cutting EdgeThese features are available on a limited basis now but they will bewidely available soon enough Most of these features exist around theidea of combining your wireless phone with your Palm or other PDA(see Chapter 13ldquoThe Future of Wireless Communicationsrdquo) so youend up with a phone Palm and Internet access in one device that goeseverywhere with you

            Business Card Exchange Allows you to use the infraredport on your phone to send or receive data from other com-patible phones or handheld devices

            Currency Converter Think of it as an advanced calculatorthat helps you travel smart If you are an international travelerthis could be a very handy feature

            Infrared This is the physical feature that allows you to do allthat data beaming back and forth Check around theperimeter of the phone for a little red plastic rectangle

            MP3 Player This type of phone is a two-for-one bargainYouonly have to carry around one device and you get all your callsand can listen to your favorite tunes in between calls

            Multicolor Display Screen Right now the colors beingoffered are basic red blue green yellow Some phones letyou switch from color to color for a monochrome viewOther phones let you highlight certain features using thecolors For example your Momrsquos number could be in redyour best friendrsquos number in green and your incoming stockupdates can be in blue As the wireless Web applicationsbecome more advanced color may become more necessary

            Picture Messaging Allows you to store and send smallimages with your text messagesThe phone model may havesome pre-entered images already loaded

            Real-Time Clock Never have to set your clock againmdashletyour phone connect to the Internet and fix itself

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            68 Chapter 5 bull The Components of a Wireless Phone

            Speaker Phone Capability Eliminates the need for ahands-free set allowing you to do other tasks while you talk

            Sync Your Phone with a Palm or PC Whether you enteryour data on the go or in the office once you sync you willhave all of the information you need in all the places you useitThis option requires additional software and may requireadditional hardware

            To Do Lists Helps you keep up with your daily tasks It alsocoordinates with your calendar

            Voice Memo Recorder Need to remember something butdonrsquot have time to enter it Use your phonersquos memo recorderand leave yourself a message for later

            Predictive Text Input Sure sending text messages surfingthe Web and using your phone as your Palm sound great buthow are you going to enter all that data One short-cut is tosync with your PCThe other is to have this feature predictivetext input Using a stored dictionary the phone ldquoguessesrdquo whatword you are typing in and lets you finish it fasterThis fea-ture also lets you insert certain words or phrases by using hotkeys you program yourself

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            68 Chapter 5 bull The Components of a Wireless Phone

            165_cell_C05qk 111401 435 PM Page 68

            SummaryThe features available on a wireless phone are one way to differentiateone phone from another If you know the difference between the fea-tures you can quickly scan the lists of features and decide if a phone isworth the price for youYou wouldnrsquot pay more for a car because itcomes with a steering wheel and you shouldnrsquot pay more because aphone offers different ring tones

            Knowing your preferences and potential uses is also important Ifyou just need a phone that wonrsquot break and wonrsquot break your walletany phone with standard features will suit your purposes If yoursquore theperson on your block that always has the latest gadgets then wirelessWeb access is a must-have for you and your eye will be wanderingtoward the PDA phones If you are looking to combine all your devicesinto one then you are definitely looking at the cutting-edge phones

            Quick ReferencesThe Basics

            The basic physical features of a phone are the same frommodel to model

            The way different models package these features varies greatly(see Chapter 6ldquoGuide to Cellular Phonesrdquo)

            Certain physical features like display screen can cause thephone to be more expensive if the screen is especially large ormulticolor

            A Beginnerrsquos Guide to Phone Features

            Most phones have these features in some capacity

            Standard features vary from manufacturer to manufacturerrather than by wireless carrier

            Standard features include automatic redial phone book bat-tery level indicator and more

            In order to get these common features not only do you needa compatible phone but you also need a wireless plan thatsupports the service you are looking for

            The Components of a Wireless Phone bull Chapter 5 69

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            70 Chapter 5 bull The Components of a Wireless Phone

            The wireless plan may charge additional fees for these service-based features

            Other features include call waiting voice mail and three-waycalling

            These features also require service support from your wirelesscarrier but they are available only in certain phone models

            The wireless plan may charge additional fees for these service-based features

            These features are improving all of the time

            Service-based features also include text messaging andWireless Internet

            The Cutting Edge

            These features are the latest technology advances for phones

            Be prepared to pay more for these features

            Look here if you are trying to combine multiple devices (egyour phone and your PDA) into one

            These features include MP3 player sync with your PC andspeaker phone

            wwwgetconnectedcom

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            Guide to WirelessPhones

            Quick References in this chapter

            Size and Weight

            Networks Available

            Case Design

            Color

            Cost

            Talk Time and Standby Time

            Popular Wireless Phones

            Summary

            Quick References

            71

            Chapter 6

            165_cell_C06qk 111401 437 PM Page 71

            72 Chapter 6 bull Guide to Wireless Phones

            IntroductionYou have several options when selecting a phone that fits your pricerange and with enough features to suit your lifestyle there are manydiverse styles of phonesThe form color and size of the phone youcarry can serve as a reflection of your character and speak volumes tothose around you as to what type of person you are

            As current general rules dictate the most popular phones areextremely small thin or lightweightThese days it seems that just asone manufacturer creates the smallest lightest or thinnest phone thereis another company developing a phone that claims to be even better

            In addition to phones varying in size and weight many phones letyou change the appearance of the phone by letting you change thefaceplateThe ability to make such transformations makes it feel as ifyou have an entirely different phone by spending only a small amount

            With so many options the decision as to which style of phone isright for you is a difficult one to make In this chapter we explore thevariety of options that are available hopefully making the choice clearerfor you

            Size and WeightFor the past couple of years phones have become smaller and smallerto the point where it has become almost miraculous that even smallerphones are being produced In the 1980s wireless phones ranged in sizefrom 8 to 12 inches However as with all technology engineers devel-oped methods of creating even smaller phones to the point we are attoday where we can tuck our phones away in a shirt or pants pocketand forget about it

            Large PhonesSurprisingly enough any phone that is more than five inches in length isconsidered largeAdditionally these phones are usually the heaviestphones on the market with most weighing more than six ounces Largersized phones may not necessarily be heavier than smaller phones how-ever since several manufacturers are creating new phones that are longbut extremely thin and light If size or weight is a strong concern for youa small- or medium-sized lightweight phone which offers similar featuresin a much more manageable size may be a better option for you

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            Guide to Wireless Phones bull Chapter 6 73

            Some of the phones that are classified as large often are used inpromotions as free phones but others like the Kyocera (shown inFigure 64) are the most advanced phones on the market today and canbe as expensive as $500 Figures 61 through 64 depict the most pop-ular types of todayrsquos large phones

            Figure 61 Motorola i700 86 oz 52 inches

            Figure 62 Ericsson R289LX61 oz 51 inches

            Figure 63 Nokia 5165 60 oz 52 inches

            Figure 64 Kyocera QCP 603574 oz 56 inches

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            74 Chapter 6 bull Guide to Wireless Phones

            Medium-Sized PhonesA phone that is four to five inches long and three to five ounces inweight qualifies as medium-sizedThese phones are typically in themiddle price range and have many of the latest features Some exceptionsare phones that include the latest and greatest features like the ability toload and play MP3 music Figures 65 through 68 are indicative of themedium-sized phones that are most common with the general public

            wwwgetconnectedcom

            Figure 65 Nokia 3360 48 oz 45 inches

            Figure 66 Samsung N200 47 oz 43 inches

            Figure 67 Touchpoint 210046 oz 48 inches

            Figure 68 Samsung UproarMP3 Phone 42 oz 42 inches

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            Guide to Wireless Phones bull Chapter 6 75

            Small or Compact PhonesAny phone shorter than four inches is considered to be small or com-pact In addition to being the smallest sized phones on the market theyare usually the lightestYou will find many of the cutting edge featureson these phones including color screens and the ability to load picturesthat can pop up on the screen when certain people call you Figures 69through 611 illustrate some of the more popular compact phones avail-able today

            wwwgetconnectedcom

            Figure 69 Nokia 8260 34 oz 40 inches

            Figure 610 Touchpoint 110042 oz 34 inches

            Figure 611 Touchpoint 5200 37 oz 34 inches

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            76 Chapter 6 bull Guide to Wireless Phones

            Networks AvailableMost of the phones available today are digital phones but if theyoperate only on a single digital frequency and not on the more ubiqui-tous analog network you may end up with a phone that works only invery limited areas Phones on the market today fall into three cate-gories

            Single Mode Dual Mode

            Tri-Mode

            For more information regarding analog and digital technologies seeChapter 2ldquoAnalog DigitalmdashWhatrsquos the Differencerdquo

            Single Mode Some of the newest digital phones being introduced support only asingle digital network because the manufacturer wanted to get it tomarket quickly to make sure they got the newest coolest phone on theshelf firstAll manufacturers produce single mode phones But theproblem may be that itrsquos cool when it works downtown but if you tryto use it when driving to your house in the suburbs you may be out ofluck Before purchasing a phone remember to check the phonersquos speci-fications or ask a customer service representative to explain the phonersquosmode to make sure it will work everywhere you need it to work

            Dual ModeMany digital phones are dual mode that is they work on two net-worksmdashdigital and analog Some of the phones that are available as dualmode actually work on three networksmdashfor example the 800 MHzanalog network the 800 MHz digital network and the 1900 MHz dig-ital networkThese phones will allow you the most use because theyare most likely to find an available network wherever you are

            Tri-Mode A small number of phones available today are called tri-modeThismeans that they work on three frequencies 800 MHz analog 1900MHz US digital and another international digital frequencyTri-mode

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            Guide to Wireless Phones bull Chapter 6 77

            phones are the ones that will work overseas in many countries aroundthe world

            Case DesignIn addition to varying dramatically in dimension and weight wirelessphones also differ greatly in their overall body styleAll phones fall intoone of two categories

            Traditional

            Flip

            Traditional Style Roughly 75 percent of wireless phones fall under the traditional designcategory incorporating a one-piece design with keypad and screen inplain view and accessible at all times Nokia originally popularized thetraditional body style and has incorporated this design into most of thephones it sellsThe traditional-style phones vary dramatically in size inweight Figures 612 through 614 are good examples of the mostcommon traditional style

            wwwgetconnectedcom

            Figure 612 The Nokia 5165 Figure 613 The Motorola i2000

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            78 Chapter 6 bull Guide to Wireless Phones

            Flip StyleFlip style phones feature a cover that either partially or completelyencloses the phone in the closed positionThe flip feature can serveas an answer or end call function and protects the keypad andor dis-play screen depending on the size of the flip Almost all flip phonescan be classified as compact or small in terms of their size andweight Some of the most common flip phones can be seen inFigures 615 through 617

            ColorBermuda blue gecko green red pepper brushed aluminum With somany options available it is hard to decide which color will suit youbestA phone that looks really fashionable when you purchase it maylose its appeal as the months pass One consolation is that there are sev-eral phones available (ie Nokia 3360 Nokia 8290 and Kyocera QCP-2035) that allow you to change the faceplate of the phone virtuallygiving you a brand new phone for just a fraction of the price (SeeChapter 7ldquoAccessories for your Wireless Phonerdquo for more informationon faceplates)

            wwwgetconnectedcom

            Figure 614 The Ericsson R289LX

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            Guide to Wireless Phones bull Chapter 6 79

            wwwgetconnectedcom

            Figure 617 The Samsung N200

            Figure 615 The Motorolai1000

            Figure 616 The Touchpoint1100

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            80 Chapter 6 bull Guide to Wireless Phones

            CostPhone prices range from free to $600 with most of the phones aver-aging between $100 and $200The prices that you see are the retailprices which include the requirement to sign up for a service planwhen buying the phone If you are looking to buy a phone without aservice plan the prices tend to be higher

            In fact there are few places where you can buy a phone withoutthe service plan attached today Phones that cost $200 with a servicecontract typically carry a list price of $500 if you would like to pur-chase the phone without a designated service plan Cellular serviceproviders pay a rebate to retailers in exchange for a service contract andretailers pass on the cost savings to customersmdashas long as the servicecontract remains in the deal

            You pay a premium for tiny lightweight models whether they are dig-ital or analogWireless phones that sell for under $100 are on the budgetplanThese phones are typically larger and heavier with minimal featuresalthough they generally perform just as well as phones that are moreexpensive Mid-priced phones in the $100 to $250 range are smaller andlighter with extended-life batteries alphanumeric text messaging direc-tory features and more High-end phones sell for $400 and up and offerthe latest features the smallest designs and the most attractive styling

            Talk Time and Standby TimeDepending on how often you plan to use your phone talk time andstandby time amounts are something that you should definitely considerwhen selecting a wireless phone If you are traveling across the UnitedStates do you want your phone to run out of power when you reachMissouri Of course not However if you plan on using your phoneonly for short conversations and have the ability to recharge the phoneevery evening then talk time and standby time will not be as big of aconcern for youTalk time is the actual amount of time spent on con-versation and standby is the time a phone is on and ready to receive acall Digital phones are more efficient and have longer talk and standbytimes than analog phonesA battery that offers 110 minutes talktime50 hours standby time in analog mode might deliver more thanthree hours talk time or eight days standby when used with a digitalphone If the battery runs out it simply turns off the wireless phoneuntil you recharge it or you are able to replace the battery with a fully

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 81

            charged oneA longer talk time could save you a lot of time and frus-tration but if you do not talk on your phone a lot it could be unneces-sary Batteries generally have a range from 60 to 600 minutes for talktime Standby time ranges from 2 to 484 hours

            Another thing to remember when you look at the talk time andstandby time for a battery or phonemdashvery seldom do you use only talktime or only standby time you typically use a combination of the twoJust as your carrsquos mileage is better on the highway your phonersquos batterylasts longer while you are not talking (standby) But always beware justlike your carldquoyour mileage may varyrdquo from what the manufacturerstates in the specifications

            Popular Wireless PhonesThis section will allow you to browse through the specifics for manyphones on the market (in alphabetical order) so you can compare themside-by-sideWersquove taken some of the more popular wireless phones avail-able today and provided you with the following details for each phone

            Service Provider Price Weight Height Mode Internet Ready

            Text Messaging Capabilities

            Remember however that manufacturers are always creating newphones and that the phones and prices displayed in this section are thecurrent offerings New models may be released to the general publicand prices for consumers are subject to change

            NOTE

            This section shows some of the phones available from a few wire-less carriers so you can see the wide variety of phones and pricesout there today For a complete list of currently available phonescheck wwwgetconnectedcom because the phone models andprices change often

            wwwgetconnectedcom

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            82 Chapter 6 bull Guide to Wireless Phones

            The Ericsson R289LX

            Service ProviderATampT Price $9999 Weight 6 ounces Height 63 inches ModeTri-mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 83

            The Kyocera QCP-2035

            Service Provider Sprint PCS Price $9999 Weight 44 ounces Height 51 inches ModeTri-mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            84 Chapter 6 bull Guide to Wireless Phones

            The Kyocera QCP-6035

            Service Provider Sprint PCS Price $39999 Weight 74 ounces Height 56 inches ModeTri-mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 85

            The Mitsubishi T250

            Service ProviderATampT Price $9999 Weight 7 ounces Height 56 inches ModeTri-Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            86 Chapter 6 bull Guide to Wireless Phones

            The Motorola i1000plus

            Service Provider Nextel Price $14999 Weight 54 ounces Height 45 inches Mode Single Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 87

            The Motorola i2000

            Service Provider Nextel Price $19999 Weight 79 ounces Height 50 inches ModeTri-mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            88 Chapter 6 bull Guide to Wireless Phones

            The Motorola i550plus

            Service Provider Nextel Price $7999 Weight 9 ounces Height 52 inches Mode Single Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 89

            The Motorola i700plus

            Service Provider Nextel Price $9999 Weight 86 ounces Height 52 inches Mode Single Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            90 Chapter 6 bull Guide to Wireless Phones

            The Motorola V2397

            Service ProviderATampT Price $4999 Weight 38 ounces Height 51 inches ModeTri-mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 91

            The Nokia 3360

            Service ProviderATampT Price $12999 Weight 48 ounces Height 45 inches ModeTri-mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            92 Chapter 6 bull Guide to Wireless Phones

            The Nokia 5165

            Service ProviderATampT Price $7999 Weight 6 ounces Height 52 inches ModeTri-Mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 93

            The Nokia 6160

            Service ProviderATampT Price $12999 Weight 6 ounces Height 52 inches ModeTri-mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            94 Chapter 6 bull Guide to Wireless Phones

            The Nokia 8260

            Service ProviderATampT Price $19999 Weight 34 ounces Height 41 inches ModeTri-mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 95

            The Panasonic Allure

            Service ProviderATampT Price $14999 Weight 27 ounces Height 46 inches ModeTri-Mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            96 Chapter 6 bull Guide to Wireless Phones

            The Panasonic Versio

            Service ProviderATampT Price $12999 Weight 31 ounces Height 46 inches ModeTri-mode Internet Ready No

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 97

            The Samsung N200

            Service Provider Sprint PCS Price $17999 Weight 47 ounces Height 43 inches Mode Dual Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            98 Chapter 6 bull Guide to Wireless Phones

            The Samsung Uproar MP3

            Service Provider Sprint PCS Price $19999 Weight 42 ounces Height 42 inches Mode Dual Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 99

            The Sanyo SCP-5000

            Service Provider Sprint PCS Price $49999 Weight 36 ounces Height 37 inches Mode Dual Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            100 Chapter 6 bull Guide to Wireless Phones

            The Sanyo SCP-6000

            Service Provider Sprint PCS Price $29999 Weight 23 ounces Height 50 inches Mode Single Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 101

            The Sprint Touchpoint 1100

            Service Provider Sprint PCS Price $12999 Weight 42 ounces Height 34 inches Mode Single Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            102 Chapter 6 bull Guide to Wireless Phones

            The Sprint Touchpoint 2100

            Service Provider Sprint PCS Price $12999 Weight 46 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 103

            Sprint Touchpoint 2200

            Service Provider Sprint PCS Price $14999 Weight 45 ounces Height 48 inches Mode Dual Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            104 Chapter 6 bull Guide to Wireless Phones

            The Sprint Touchpoint 5200

            Service Provider Sprint PCS Price $19999 Weight 37 ounces Height 34 inches Mode Dual Mode Internet ReadyYes

            Text Messaging CapabilitiesYes

            wwwgetconnectedcom

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            Guide to Wireless Phones bull Chapter 6 105

            wwwgetconnectedcom

            SummaryThere are many things to evaluate when deciding on the wirelessphone for youThe height weight features and price are just some ofthe things to consider when making your decision

            Quick ReferencesSize and Weight

            For the past several years phones have become smaller andsmaller

            Large phones are five or more inches in length and usuallyweigh more than six ounces

            Medium phones are four to five inches in length and weighthree to five ounces

            Small or compact phones are less that four inches long andusually weigh less than four ounces

            Networks Available Most of the phones available today are digital phones but if

            they operate on only a single digital frequency and not on themore ubiquitous analog network you may end up with aphone that works only in very limited areas Phones on themarket today fall into three categories

            Single mode Dual mode Tri-Mode

            Case Design In addition to varying dramatically in dimension and weight

            wireless phones also differ greatly in their overall body styleAll phones fall into one of two categories traditional or flip

            Color Phones come in many different colors

            If you want to be able to change the color of your phonepurchase one that allows you to change the faceplate

            165_cell_C06qk 111401 437 PM Page 105

            Cost

            Phone prices range from free to $600 with most of thephones averaging from $100 to $200

            Most wireless phones must be purchased with a service planto get the retail pricing buying a phone without a plan cancause the price to skyrocket

            Talk Time and Standby Time

            Talk time is the actual amount of time spent talking on yourphone it ranges from two to eight hours depending on thephone

            Standby is the actual amount of time can be phone on andready to receive calls it ranges from 50 to 300 hoursdepending on the phone

            Popular Wireless Phones

            Compare phones by service provider price weight heightmode Internet capability and text messaging capability

            106 Chapter 6 bull Guide to Wireless Phones

            wwwgetconnectedcom

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            Accessories forYour WirelessPhone

            Quick References in this chapter

            Hands-Free Kits

            Cases and Belt Clips

            Chargers

            Batteries

            Faceplates

            Summary

            Quick References

            107

            Chapter 7

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            108 Chapter 7 bull Accessories for Your Wireless Phone

            IntroductionWhen you are deciding on the wireless phone you want to buy youmay want to consider what kind of accessories you will needDepending on how you use your phone certain accessories like ahands-free kit or a cigarette lighter adapter could come in quite handyIf you are a fashion conscious individual you may want to buy a colorfulfaceplate or a light-up antennaWe especially recommend using a hands-free kit in the car because talking on the phone while driving can proveto be quite dangerous and has even been outlawed in certain cities

            The accessories shown here are just a small number of the totalaccessories availableWe have broken them down into categories so youcan get an idea of the types of accessories you may want to add to yourphone purchaseThe prices vary based on the model of phone and themanufacturer of the accessory Once you choose your phone howevermake sure that the accessories you want are available for it before youactually make the purchase

            Hands-Free KitsGiven recent national legislation outlawing operation of a wirelessphone while driving hands-free kits quickly have become the mostpopular type of accessory Simple hands-free kits include an earpiece

            wwwgetconnectedcom

            Figure 71 The Nokia Hands-Free Kit

            165_cell_C07qk 111201 211 PM Page 108

            Accessories for Your Wireless Phone bull Chapter 7 109

            and microphone allowing you to talk on your phone without usingyour hands Kits start at $20 and come in a variety of styles Simplehands-free kits come in a variety of styles so it is important to check allyour options before purchasing Many phones also come with a hands-free earpiecemicrophone so check to make sure you do not buy one ifyou donrsquot need to Figures 71 and 72 show two the more popularhands-free kits and car kits available today

            Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor a speakerthat is mounted near the dash a cradle that holds the phone and ajunction box where all cords connect Prices range from $180 to$300 for these more sophisticated kits depending on the phone andfeatures

            Cases and Belt Clips Cases protect a phone from dust and moisture while still allowing youto operate the phone Dust and moisture can seep into your phone andpossibly ruin its inner circuitry Cases are especially helpful if you knowthat you will be submitting your phone to regular abuse because theyabsorb some of the shock or cover the screen to prevent it fromcracking if dropped Some cases cover the entire phone others simplyprotect the screen or keypad Holsters are another kind of case that cliponto your belt Simply slide your phone in and out while the holsterremains fastened securely to your belt clipThese cases usually cost $10to $20 on average

            wwwgetconnectedcom

            Figure 72 The Samsung Car Hands-Free Kit

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            110 Chapter 7 bull Accessories for Your Wireless Phone

            Belt clips provide easy access to your phone when receiving a callMost belt clips also offer swivel features that allow you to access yourphone more easily Holsters also cost between $10 and $20 Figures 73through 75 show different types of carrying cases the more commontypes of belt holsters can be seen in Figures 76 and 77

            wwwgetconnectedcom

            Figure 73 The Nokia Full-Phone Case

            Figure 74 The Samsung Full-Phone Case

            Figure 75 The Nokia Semi-Phone Case

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            Accessories for Your Wireless Phone bull Chapter 7 111

            Chargers Phones are usually sold with standard AC battery chargers that you canplug into the wall in your home or office Rapid travel chargers cancut charging times in half Charging times vary based on the type ofphone and batteryA typical rapid battery charger can charge alithium-ion (Li-Ion) battery used with a digital phone in two hourscompared to four hours with a standard charger Rapid chargers forthe car plug into the cigarette lighter adapter and can often provide a

            wwwgetconnectedcom

            Figure 76 A Nokia Belt Clip

            Figure 77 A Samsung Belt Clip

            165_cell_C07qk 111201 211 PM Page 111

            112 Chapter 7 bull Accessories for Your Wireless Phone

            full charge in two hours Phones can often charge and be used forconversation simultaneously although the charging time lengthenswhen the phone is in useThe price range for standard rapid andvehicle chargers is between $15 and $30 Different types of chargerscan be seen in Figures 78 through 710

            wwwgetconnectedcom

            Figure 78 A Nokia Car Charger

            Figure 79 A Nokia AC Battery Charger

            Figure 710 A Nokia Desktop Charger

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            Accessories for Your Wireless Phone bull Chapter 7 113

            Batteries All wireless phone batteries are rechargeableA rechargeable battery canaccept 200 to 400 recharges before it needs to be replaced Having aspare charged battery ensures that you will always be able to make andreceive callsAccessory batteries range from about $25 for a standard-life battery to $80 for an extended-life lithium-ion battery Batterycapacity is measured in talk time or standby time Digital phones con-sume less power than analog phones because the digital phones havethe ability to use the power they require more economically Extendedlithium-ion batteries offer the best performance usually allowing fivehours talk time or one to two weeks standby in digital mode

            The following is a breakdown of the three standard wireless phonebatteries nickel cadmium (NiCad) nickel metal hydride (NiMH) andlithium-ion (Li-Ion)

            NiCad This is an older technology and has some technicalproblems Memory effect also known as ledges can reducethe capacity of the battery if it is charged repeatedly withoutbeing fully discharged In addition the battery must be dis-posed of properly because it is an environmental hazard

            NiMH A newer technology that does not suffer frommemory effects like the NiCad battery It also holds a chargelonger then the NiCad

            Li-Ion A long lasting and light battery that does not sufferfrom memory effects It is however more expensive than theother battery types

            Faceplates If yoursquore the type of person who likes to change looks at a momentrsquosnotice then a phone with the ability to change faceplates is the choicefor you Faceplates allow you to feel like you have a new phonewithout having to shell out the cashThere are many different colorsand designs for many models of phones If you want to be blue one dayand have tiger stripes the next you can with certain phones Look tosee if the phone you are interested in has changeable faceplates to besure you can customize your look Faceplates usually cost under $20and come in a variety of colors and textures

            wwwgetconnectedcom

            165_cell_C07qk 111201 211 PM Page 113

            SummaryJust as there are many wireless phones from which to choose there areeven more phone accessories to consider buyingThe basic categories ofaccessories will help you determine if you need or want accessoriesSometimes the accessories you want are necessities like a car charger ifyou use your phone while on the road Other times accessories can bejust for fun like a faceplate that has your favorite college logo on itAndwireless phone accessories make great gifts tooYou will get a standardcharger and a battery with your phone although you may get more like ahands-free earpiece If you want added convenience or added personaliza-tion for your phone then add some accessories when you buy your phone

            Quick ReferencesHands-Free Kits

            Simple hands-free kits include an earpiece and microphoneallowing you to talk on your phone without using yourhandsThese kits start at $20 and come in a variety of styles

            Car hands-free kits sometimes require professional installationand include a microphone that typically attaches to a visor aspeaker that is mounted near the dash a cradle that holds thephone and a junction box where all cords connect Prices rangefrom $180 to $300 depending on the phone and features

            Cases and Belt Clips

            Cases protect a phone from dust and moisture while allowingyou to operate the phone

            Belt clips provide easy access to your phone when receiving acall

            Prices for cases and belt clips range from $10 to $20

            Chargers

            Phones are usually sold with standard AC battery chargers

            Car chargers are available if you spend time on the road

            Rapid travel chargers can cut charge time in half

            Charging times vary based on the type of phone and battery

            114 Chapter 7 bull Accessories for Your Wireless Phone

            wwwgetconnectedcom

            165_cell_C07qk 111201 211 PM Page 114

            Batteries

            All wireless phone batteries are rechargeable

            A rechargeable battery can accept 200 to 400 recharges beforeit needs to be replaced

            Batteries range from about $25 for a standard-life battery to$80 for an extended-life lithium-ion battery

            Faceplates

            Faceplates allow you to feel like you have a new phonewithout having to shell out the cash

            Faceplates are usually under $20 and come in a variety ofcolors designs and textures

            Accessories for Your Wireless Phone bull Chapter 7 115

            wwwgetconnectedcom

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            165_cell_C07qk 111201 211 PM Page 116

            Service Plans and Rates

            Part III

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            165_cell_C08qk 111401 441 PM Page 118

            UnderstandingService Plans

            Quick References in this chapter

            Understanding Basic Plan Structures

            Breaking Down Wireless Plans and Fees

            The Prepaid Option

            Summary

            Quick References

            119

            Chapter 8

            165_cell_C08qk 111401 441 PM Page 119

            120 Chapter 8 bull Understanding Service Plans

            IntroductionChoosing your wireless phone is only one part of the puzzlemdashtheother piece is the wireless service or rate plan Shopping for a wirelessplan can be an extremely overwhelming experience especially if it isyour first timeThere are so many plans to choose from so manydetails so many ldquogreat offersrdquo to take advantage of Understanding howplans are structured how they are priced and how your usage patternsfit into these plans should help you find the best plan for you

            Service plans have gone through some major changes over theyears Originally you would buy a rate plan which would charge youfor simple network access and for every minute you used to talk onyour wireless phoneYou would be charged extra for long distance callsand if you wanted to use your phone while driving across the countryforget it You could use your phone when you were far away fromhome but you needed to carry a huge book with you full of 800 num-bers to call based on where you were and on whose network youwould come up onmdashand then you would be charged incredible ratesper minute to make a callThat was early roamingmdashthankfully it is awhole lot easier now and a whole lot less expensive

            As wireless carriers are merging and forming more national net-works the nature of plan structures are also changing and becomingmore affordableThis affordability can be customized depending onhow you use your phone as many service providers now offer differentflavors of wireless rate plans

            All-inclusive plans which offer one rate for all calls made orreceived on that specific wireless carrierrsquos network

            All-inclusive plans which offer one rate for all calls made orreceived on any wireless carrierrsquos network

            Regional and local rate plans with agrave la carte selections forlocal calling minutes

            Long distance calling Middle of the day calling Weekend calling

            International calling

            wwwgetconnectedcom

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            Understanding Service Plans bull Chapter 8 121

            Basically there is something for everyone which is why you needto understand what this all means and how you will use your phone inorder to select the plan that is perfect for you

            Understanding Basic Plan StructuresAfter years of changing plan structures around wireless service providersseem to have agreed for the time being that offering three types of plansmakes the most senseThe three general types of plans are

            Local plans Regional plans

            National plans available with or without roaming charges

            Choosing the right type is key to getting the most for yourmoneyAlthough a local plan may offer you the most minutes perdollar it may not be the best plan for you if you travel frequentlyChoosing the best service plan for you will require you to understandwireless plans as well as to understand how when and where you planto use your phone Refer to Table 81 for a quick comparison of thedifferent types of plans

            Local PlansThe service area (see Chapter 9 ldquoWireless Carriers and Service Areasrdquofor more information) for a local plan is usually your metropolitanarea and immediate surrounding areas For example a user with alocal plan in the Boston area would likely be able to make and receivecalls from inside the Boston metropolitan area and some of the sur-rounding areas (some may include areas in Rhode Island NewHampshire and Connecticut) without being charged extra feesWhenusing your phone outside of your service area you will be charged aroaming fee Some wireless providers will charge you a regionalroaming fee and a higher national fee depending on where you areYou should make sure you check out both the service area androaming rates of the plans you are considering Additionally if you aremaking calls to places outside of your calling area you will be chargeda long distance fee

            wwwgetconnectedcom

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            122 Chapter 8 bull Understanding Service Plans

            wwwgetconnectedcom

            Table 81 A Side-by-Side Look at Types of Wireless Phone Plans

            Local Regional National National NextelPlans Plans Plansmdash Plansmdash VoiceStream

            No Fees With Fees

            Coverage Your metropolitan Greater coverage All of Anywhere on Anywhere onarea and some than local plansmdash the US the wireless their networksurrounding usually include carrierrsquos (most major areas most of the network metropolitan

            surrounding (most major areas)states (ie metropolitanNortheast and coverage may surroundinginclude all states areas)from Maine down to DC)

            Roaming Per-minute Per-minute No roaming Per-minute Your phoneCharges roaming fees fees charged feesmdashyour roaming fees will not work

            for any minutes for any included for calls made if you are offused outside of minutes used monthly anywhere that the networkyour local outside of minutes is not on thearea your region can be used wireless carrierrsquos

            anywhere network if you you can can get a signal get service your phone will

            work on

            Long Per-minute fees Free long Free long Free long Depends onDistance for any long distance for distance for distance if the the planmdash

            distance call no calls made from calls made call is made some plansmatter where you within your from from the include freeplace the call coverage area anywhere network long distance(some wireless but will have per-minute and some docarriers are now per-minute fees fees for calls notoffering pro- for calls made made off themotions for free from outside networklong distance your coveragefor calls made areafrom within your coverage area)

            Who If you plan to If you travel These are the Good value if Nextel appeals Should use your phone mostly regionally most expen- you plan to to businessUse for local calling and plan to sive plans use your phone users becauseIt primarily around use your phone when looking mostly in major of their Direct

            town these are when you travel at the price metropolitan Connectgreat plans and these are appro- per included and surround- Minutes include the most priate for you minute but ing areas which allowsminutes per dollar per minute they if you plan you to use

            are more to use your your phone asexpensive than phone all over a walkie-talkielocal plans but the country on which is veryit may be a consistent inexpensiveworth it basis this will per-minute

            end up being VoiceStream your best has great option plans with

            any-time min-utes for theirnetwork

            165_cell_C08qk 111401 441 PM Page 122

            Understanding Service Plans bull Chapter 8 123

            wwwgetconnectedcom

            REALLY LOCAL WIRELESS

            Cricket Communications is a unique wireless provider as they pro-vide only local service (currently in some areas of AZ AR CO GAID KS NM NC OK PA TN UT and WA) For around $30 Cricketgives you unlimited local calling Long distance charges are addi-tional per-minute fees Other wireless carriers are starting to offerservices similar to Cricketrsquos such as NorthCoast PCS in Clevelandso this idea is catching on and may make sense if you use yourphone only in your local area Another use for these types of wire-less services are for use as a second phone line in your homeinstead of adding another home phone number

            Regional PlansRegional plans are the next level of service plansThey will be slightlymore expensive per minute than a local plan but it may be wellworth it for youThe service areas for these plans include most ofyour region for example most of the Northeastern states orSoutheastern states If you travel and plan to use your phone in thestates surrounding yours these plans are probably appropriate for youYou will not be charged any roaming fees within your service areaand you will not be charged long distance fees for making long dis-tance calls from within your service areaYou will be charged bothroaming and long distance fees (when applicable) for calls made fromoutside of your service area

            National Plans without Roaming ChargesNational plans (such as ATampTrsquos Digital One Rate plans CingularrsquosNation rate plans or Verizonrsquos SingleRate plans) are examples of rateplans with no additional roaming charge anywhere you make or receivecallsThese plans allow you to use your phone anywhere to call any-where without being charged roaming or long distance fees Eventhough these plans are the most expensive plans per minute they maybe well worth your money if you travel extensively or make a consider-able number of long distance calls per month

            165_cell_C08qk 111401 441 PM Page 123

            124 Chapter 8 bull Understanding Service Plans

            National Plans with Roaming ChargesSome wireless carriers offer national plans with no roaming charges orlong distance fees when you are anywhere in the United States on theirnetwork (for example Sprint PCS)This is different from the othernational rate plans in that if you go outside of that wireless carrierrsquos net-work into another network where you can make calls you will becharged roaming feesThis means that if you plan to use your phonemostly in metropolitan areas where the wireless carrierrsquos network isestablished you will not be charged any additional fees If you plan touse your phone outside of their coverage areas you will be chargedroaming feesThese national plans can be an excellent value if you willbe traveling across the country on the wireless carrierrsquos network Just besure to check the coverage for the cities to which you plan on traveling

            NEXTEL AND VOICESTREAM NATIONAL PLANS

            Nextel and VoiceStream are a little bit different as well They likeSprint have built their network in most major metropolitan areasTheir current phones do not have the ability to work on an analognetwork or other digital technology so if you go off of their net-work you cannot make or receive calls

            Breaking Down Wireless Plans and FeesEvery wireless plan has some basics associated with it that you shouldunderstand Each plan has a monthly fee a number of included min-utes and additional fees when you use your phone above what isincluded in your monthly plan For example a typical wireless phoneplan (with local coverage) has a monthly fee of about $30 to $40 andmay include 400 local minutesYou would be charged additional fees(say $025 per minute) if you use more than your allotted monthlyminutes if you make any long distance calls (another $025 perminute) or if you make any calls from outside of your coverage area(roaming fees of maybe $060 per minute) So that $30 to $40 plan canend up costing you a great deal more if you donrsquot understand your planand what it includes (see Table 82)

            wwwgetconnectedcom

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            Understanding Service Plans bull Chapter 8 125

            wwwgetconnectedcom

            Table 82 A Generic Monthly Bill for Wireless Service

            ABC Wireless Company

            123 Main StWireless City USA 12345 Questions Call us at 800-555-1122

            BILL DATE 8212001PERIOD 072101 thru 082001ACCOUNT 22222222PHONE 123-456-7899

            DETAIL OF ACCOUNT SUMMARY

            PAYMENTS723 5499Total Payments 5499cr

            DETAIL OF CURRENT CHARGES

            PlanmdashRegional Plan $4999Monthly Fee $4999450 minutesPeak $035 Off-peak $035

            Monthly Service ChargesMonthly Service - 072101 thru 082001 4999

            Total Monthly Service Charges 4999

            HOME USAGE CHARGESMinutes Rate

            Included in Plan - Peak 193 (x) 000 000Included in Plan - Off-Peak 257 (x) 000 000Billed Peak 4 (x) 035 140Billed Off-peak 4 (x) 035 140Total Air Charges 458 280Directory Assistance Charges 129Total Home Usage Charges 409

            ROAMING CHARGES (calls placed outside the home service area)Roaming Usage Charges 504Roaming Surcharges 420Total Roaming Charges 924

            OTHER CHARGES AND CREDITS

            Federal Universal Service 046Total Other Charges and Credits 046

            TAXESFederal 237State 395Total Taxes 632

            TOTAL CURRENT CHARGES 7010

            Previous pay-ments on youraccount

            A summary ofyour currentplan

            Your basicmonthly fee

            A breakdown ofthe minutes thatyou used If youused more min-utes than areincluded in yourplan you willsee that here

            Roaming feesmdashyou will oftenbe charged perminute in addi-tion to anoverall sur-charge forroaming

            Federal charges

            Taxes

            Grand Total

            165_cell_C08qk 111401 441 PM Page 125

            126 Chapter 8 bull Understanding Service Plans

            wwwgetconnectedcom

            Here are the things to look at when selecting your rate plan

            Included Minutes Every plan has a number of minutes thatyou are allotted per month Usually the greater the number ofminutes included the greater the monthly fee Some plansbreak their included minutes down further to let you knowwhen you can use them (ie anytime versus off-peak orweekend minutes) Make sure you understand how these timeperiods are broken down

            Monthly Fee This is the basic cost for one month of service Additional Per Minute Fee You will be charged a per-

            minute fee after you have used all of your included minutesThese fees can be as much as $045 a minute so they can addup quickly Some service providers have ways you can checkto see how many minutes you have remaining on youraccount for the month but others do not

            Roaming Fees These depend on the coverage of the planyou choose but you will be charged for using your phoneoutside of your service areaYou will be charged a per-minutefee and possibly a monthly roamer fee (usually around $3)when you use your phone while roaming

            Long Distance Fees Again depending on your plan youwill be charged a per-minute fee for making calls to numbersoutside of your service region

            ALWAYS UNDERESTIMATEWireless providers will often allow you to upgrade your plan if youconsistently use more minutes than your monthly allowance Youmay be required to renew your contract when you do this but itwill probably be worth your while However they will not usuallyallow you to downgrade your plan to a cheaper one If you are notsure which plan to go with always go with the less expensive plan

            10 SECONDS = 1 MINUTEMost service providers have one-minute billing increments Thismeans that on your bill a ten second call counts as one minute

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            Understanding Service Plans bull Chapter 8 127

            wwwgetconnectedcom

            YOUrsquoRE NOT STUCK

            Yoursquore not stuck with the long distance service (and rates) thatyour wireless provider offers Ask the wireless sales representativeor customer service agent for other wireless long distance carriersto see if you can save some money Also there are companies thatare similar to ldquodial-aroundrdquo or 10-10 services from your homephone These companies can help cut your wireless long distancebill and can help you make affordable international calls

            Additional Plan Features and FeesThere are many of other plan features that may be included in your ser-vice plan or you may choose to add onto your service plan Each ser-vice provider offers a different set of features and will include differentfeatures with their plansThe following includes a fairly standard list offeatures to consider with your plan

            Activation Fee Most service providers will charge you aone-time fee when you set up your service usually along thelines of $25 to $50

            Cancellation Fee Most wireless providers will also chargeyou if you want to end your service before the end of yourcontractThis can be as much as $150 to $250 so make sureyou know what it is before you cancel

            Taxes Depending on what state you live in you will have toadd a couple dollars of taxes onto your monthly bill as well asa universal service fee

            Voice Mail Most service providers include some sort ofvoice mail service in their plans Enhanced voice mail servicemay cost you extra howeverAnd consumers should keep inmind that some service providers deduct minutes from yourincluded minutes when you check your voice mail from yourphone

            Caller ID The ability to see the number of the personcalling without answering the phone Being able to screenyour calls can be a time and money saver

            165_cell_C08qk 111401 441 PM Page 127

            128 Chapter 8 bull Understanding Service Plans

            Call Waiting The ability to receive incoming calls while onthe phone

            Call Forwarding The ability to send incoming calls toanother number Even though the ldquoabilityrdquo to do this is ofteninclude in your plan you may be charged for the airtimewhen using it or pay an additional per minute fee

            Three-Way Calling The ability to speak with two partiessimultaneously

            Wireless Internet Access The ability to access Internet-based messages news and information from your phone

            Text Messaging The ability to receive textual messages onyour phonersquos screen

            Directory Assistance Per-Call Fee Charging $099 percall to call directory assistance is typical

            Mobile-to-Mobile Calling Some service providers offerspecial rates for placing calls to other mobile customers ontheir network

            Handset Insurance Most service providers offer you theoption to pay a monthly fee for insurance that will allow youto replace your handset for free if it is lost or stolen

            International or Certain Country Calling Most wirelesscarriers will restrict your calls to destinations in the UnitedStates Some are adding the ability to call Canada or Mexicofor a low monthly fee plus your minutes of use

            CONSERVE YOUR MINUTES

            To conserve your minutes you may want to check your voice mailfrom a landline Even though voice mail may be included in yourplan the airtime will probably be deducted from your monthlyminutes

            The Prepaid OptionIf you truly need a phone only for emergency uses (or very limiteduse) it may be a good idea to consider prepaid plans (see Table 83)

            wwwgetconnectedcom

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            Understanding Service Plans bull Chapter 8 129

            With prepaid plans you donrsquot have a monthly fee or blocks ofmonthly minutes Instead you purchase a package of minutes to use atyour convenienceWhen you run out of minutes you purchase moreOne downfall of prepaid plans is that you will end up paying moreper-minute in lieu of the monthly fee you would be paying with astandard plan For most wireless providers the more minutes you pur-chase at once the lower the ldquoper-minuterdquo cost will be (ie a $25 refillcard may work out to about $035min while a $100 card may workout to about $025minute) Additionally the minutes that you pur-chase wonrsquot last forever Most often they will expire in two to threemonths

            Table 83 A Sample of Service Providers and Their Prepaid Plans

            Service Name of Provider Prepaid Service Summary of Service

            ATampT Wireless Free2Go WirelessSM Offers both local and national coverageMinutes sold in $25 $50 $100 or $200denominationsPer-minute rates range from $015 to$035 per minute for the local plan(depending on denomination purchased)Per-minute rates range from $025 to$065 per minute for national plan(depending on denomination purchased)

            Cingular Cingular Local coverage (no long distance chargesWireless Wireless for calls made from within home coverage

            Prepaid to US Mexico or Canada)Roaming is $195 per minuteMinutes sold in $10 $20 $30 $40 $50and $100 denominationsPer-minute rates range from $030 to$050 per minute depending on denomina-tion purchased

            Verizon [FREEUP] Prepay National coverage (on the Verizon WirelessWireless Service [FREEUP] Network)

            Roaming is $099 per minute off of thenetworkMinutes sold in $30 $50 $75 $150denominationsWeekday per-minute rates range from$025 to $035 per minute (depending ondenomination purchased)Night and weekend per-minute rates are$010 per minute

            wwwgetconnectedcom

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            130 Chapter 8 bull Understanding Service Plans

            FOR THE CREDIT-CHALLENGED

            All wireless service providers will run a credit check on you whenyou order their service Depending on what their criteria is andwhat your credit history is you may be required to have someonecosign your account you may have to give them a deposit or youmay be denied service Prepaid plans however do not require acredit check so this may be a good option for you

            wwwgetconnectedcom

            165_cell_C08qk 111401 441 PM Page 130

            SummaryWireless service providers generally offer three types of service planswith three types of coverage local regional and nationalWithin eachof those types service providers offer plans with different numbers ofincluded minutes (the more minutes the higher the monthly fee) Someplans will include basic plan features Beyond that you will be chargedadditional fees for extra features for using more minutes than are inyour plan or for roaming or long distance charges

            Quick References

            Understanding Basic Plan Structures

            Local Plans You can use your included monthly minutes inyour local area and will be charged roaming and long distancefees outside of that

            Regional Plans Your coverage area is larger than that oflocal plans (usually most of your surrounding states)You willbe charged for roaming outside of your region

            National Plans Your coverage area is the whole UnitedStatesYou will not be charged any roaming or long distancefees regardless of where you are for some national plans andyou will pay extra only when you go outside of the wirelesscarrierrsquos network for other national plans

            Breaking Down Wireless Plans and Fees

            All plans have a basic monthly fee that includes a number ofallotted minutes every monthYou will be charged for usingmore minutes than are included in your plan

            You will be charged roaming fees for making calls while out-side of your coverage area

            You will be charged long distance fees for making calls toareas outside of your coverage area

            Your plan will include some basic features like voice mail andcaller IDYou may be charged monthly for other features

            Understanding Service Plans bull Chapter 8 131

            wwwgetconnectedcom

            Understanding Service Plans bull Chapter 8 131

            165_cell_C08qk 111401 441 PM Page 131

            The Prepaid Option

            Prepaid plans are a good idea if you plan to use your phoneonly in emergencies or on a very limited basis

            Prepaid plans allow you to pay as you go so when you runout of minutes you buy more

            Prepaid plans cost more per-minute than standard monthlyplans

            132 Chapter 8 bull Understanding Service Plans

            wwwgetconnectedcom

            132 Chapter 8 bull Understanding Service Plans

            165_cell_C08qk 111401 441 PM Page 132

            Service Providersand Service Areas

            Quick References in this chapter

            What Services Are Available to You

            Service Areas

            Quality of Service

            Wireless Carrier Directory

            Summary

            Quick References

            133

            Chapter 9

            165_cell_C09qk 111401 618 PM Page 133

            134 Chapter 9 bull Service Providers and Service Areas

            IntroductionSo now you understand what wireless service plans are all about howthe plans are structured and how you will be billed (for more informa-tion see Chapter 8ldquoUnderstanding Service Plansrdquo) Finding out whatservice providers offer service in your area what kinds of services theyoffer and which one has the best coverage is a tough task Each serviceprovider in your area will offer slightly different kinds of service Itrsquosimportant to do your research to figure out which one will best meetyour needs

            What Services Are Available to YouIn most major cities in this country you will find that you have any-where between three and eight wireless providers from which tochoose Each of the service providers available in your area received(bought) licenses from the FCC to offer wireless service in your areaand then built the wireless network from the ground up Some of thewireless carriers have been around for 20 years and some have beenaround only for four or five yearsAlthough all networks are designedto maximize the quality of each call made by the wireless customerssome of the areas that supposedly are covered by the wireless carrierhave less than complete coverageThere are many factors that deter-mine if the coverage area will be satisfactory or unsatisfactorymdashthetopography of the area the number of users that will be using the net-work and the distance that the users are away from the closest tower

            Because each wireless carrier has built their own network you willnever find two wireless networks with the same voice quality in thesame placeThe quality of service varies from service provider to serviceproviderThe quality of service from one provider will also vary fromcity to city as wireless carriers have developed their networks morecompletely in some areas more than others It is important that youresearch the quality of service of the service provider that you are con-sidering since you probably will be committing yourself to the servicefor a year or so

            Wireless Service ProvidersThere are a multitude of wireless service providers out theremdashactuallybetween 350 and 400 licensed wireless carriers Some service providers

            wwwgetconnectedcom

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            Service Providers and Service Areas bull Chapter 9 135

            you will recognize immediately some service providers you may neverhave heard of Some offer national service some regional and someoffer only local service in just a few marketsTable 91 lists some of thetop service providers and what kind of coverage they offer with theirplansThis table also shows what kinds of rate plans are available fromthe wireless carriersA more complete service carrier directory can beseen later in this chapter

            Table 91 Service Providers and the Types of Rate Plans They Offer

            Service Provider National Regional Local Rate Rate Rate Plans Plans Plans

            Alltel Yes Yes Yes

            ATampT Wireless Yes Yes Yes

            Cingular Wireless Yes Yes Yes

            Cricket Communications No No Yes

            Nextel Yes No Yes

            Sprint PCS Yes No No

            Triton PCSSunCom Yes Yes Yes

            US Cellular Yes Yes Yes

            Verizon Yes Yes Yes

            VoiceStream Yes Yes Yes

            These carriers offer national rate plans that use networks through agreements with other carriersin many major metropolitan areas

            These carriers are considered national carriers with their own networks in the majority of thetop metropolitan areas in the United States

            Finding Service Providers in Your AreaSimply paying attention to advertising is an easy way to figure out whooffers wireless service in your areaWersquore sure that you have noticedhow inundated you are with ads for promotions and special offers onwireless service in your areaTo find out if a specific service provideroffers service in your area call them directly or visit their Web siteYoucan also visit wwwgetconnectedcom to find this information Hereyou can enter your ZIP code and see all of the service providers andplans that are available your area

            wwwgetconnectedcom

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            136 Chapter 9 bull Service Providers and Service Areas

            Service Areas The FCC defined the coverage areas and how they are broken downfrom city to city when it sold licenses to the service providers Eachmetropolitan and rural area of the United States was mapped out andgiven a number Each wireless carrier knows within which areas itcan sell service and where they cannotThe networks that the wire-less carriers have built have been based on where they are licensed tosell service and on their ability to cover those areas with their wire-less signal

            You are probably used to seeing service areas represented by cov-erage maps which show you what areas are covered by your serviceplan and what areas are roaming areas (for more information onroaming see Chapter 10 ldquoTravelingYour Domestic and InternationalRoaming Optionsrdquo)These coverage maps typically show areas wherethe wireless carrier offers service and areas where they will offer ser-vice in the future Although it is great that the service providers areexpanding their service areas it will not help you if you live or workin one of these future areas Also know that some maps represent theareas where the wireless carrier allows you to use your phonewithout getting charged roaming fees but other maps representwhere the service provider has built its networkThe differencebetween these two types of rate plans are often referred to as ratemaps versus coverage maps

            Local CoverageFigure 91 shows an example of a coverage map that represents the ser-vice area for an ATampT Wireless local calling plan in Boston MA

            In this example the shaded area from Washington DC to Mainerepresents the home coverage area for the Boston service areaThis isthe area where your included monthly minutes can be used Outside ofthis area you would be charged roaming fees In this case there is onlyone per-minute roaming rate which would be charged anywhere onthe map that is outside of the shaded states Some service providers willcharge you different roaming rates when you are outside of your homeservice area but still in your general region than they will if you areroaming outside the regionYou will also notice that there are someareas on this map where there is no wireless service at all shaded in

            wwwgetconnectedcom

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            Service Providers and Service Areas bull Chapter 9 137

            wwwgetconnectedcom

            Figure 91 Sample Coverage Map Depicting the ATampT Wireless LocalCalling Plan for Boston MA

            This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

            165_cell_C09qk 111401 618 PM Page 137

            138 Chapter 9 bull Service Providers and Service Areas

            wwwgetconnectedcom

            Figure 92 Sample Coverage Map Depicting the ATampT Wireless NortheastRegional Calling Plan

            This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

            165_cell_C09qk 111401 618 PM Page 138

            Service Providers and Service Areas bull Chapter 9 139

            dark gray (for example in northwestern Maine)These are areas wherethere is no wireless system built that will work with the technology ofATampT Wireless phones

            Regional CoverageFigure 92 shows an example of a coverage map for a regional plan forthe northeastern United States from ATampT Wireless

            Notice the differences between the shaded area of this map andthat of the local planThe shaded area is still the home coverage areabut this area is much larger extending from North Carolina to MaineAnd again areas outside of the shaded area would be charged roamingfees with the darkest gray areas not offering any service

            National CoverageSome service providers offer national coverageThis means that theyhave built their networks across a good part of the country and offerservice in most major metropolitan areas or they have agreements withother service providers in areas where they have not built their net-work Over the past year or so there has been a trend among wirelessservice providers to merge and become larger national providersTheseservice providers are able to offer wireless customers all-inclusivesingle-rate plansThe Yankee Group one of the leading telecommunica-tions industry analyst companies estimates that national serviceproviders account for about 75 percent of all wireless subscribers in theUnited States Figures 93 through Figure 96 represent some of thewireless service providers who have a national network and offernational coverage service plans

            NOTE

            Verizonrsquos map (which can be seen on page 140) is not a map ofwhere your wireless phone will work but rather a map to showwhere your wireless phone will be charged the rates you signed upfor under their Single Rate plans There are still areas of thecountry where you will not be able to make or receive calls

            wwwgetconnectedcom

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            140 Chapter 9 bull Service Providers and Service Areas

            Quality of ServiceAny wireless phone user will tell you that they do not always have per-fect service One of the trade-offs between being able to use yourphone while driving is that the science of wireless is not perfectEveryone occasionally must deal with dropped calls dead spots in cov-erage and weak signals But if you do your research to find out whichof the service providers in your area have the best service you can min-imize these annoyances

            wwwgetconnectedcom

            Figure 93 ATampT Wireless National Network

            This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

            165_cell_C09qk 111401 618 PM Page 140

            Service Providers and Service Areas bull Chapter 9 141

            Why Is Service Quality InconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) which cause service inter-ference If you travel extensively you may also find that call qualityvaries from city to city as service providers are still expanding their net-works and they have done so at different rates in different citiesYou

            wwwgetconnectedcom

            Figure 94 Sprint PCS National Network

            165_cell_C09qk 111401 618 PM Page 141

            142 Chapter 9 bull Service Providers and Service Areas

            may notice that on your drive to work for example that your recep-tion gets fuzzy in the same place everydayThis may be because as youare driving you are driving away from one service tower and into theservice of another towerThe area where you are ldquohanded off rdquo fromone tower to the next may not have very strong service Or you maynotice areas in large buildings where you cannot get service (eg theelevator basement or even areas behind some hills and mountains)Thesignal cannot penetrate through the thick walls and sometimes hastrouble reaching phones in the ldquoshadowrdquo of a hill or mountain

            Who Has the Best ServiceThis is a tricky question because the answer is different in every cityAnd the answer may even be different depending on where you live or

            wwwgetconnectedcom

            Figure 95 Verizon Wireless National Rate Map Representing Where TheirNational Rates Are in Effect

            Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

            These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

            165_cell_C09qk 111401 618 PM Page 142

            Service Providers and Service Areas bull Chapter 9 143

            around a cityThe best way to find out who has the best service is toask friends and neighbors who use their phones in the same places youplan to use yours Even though one service provider is known forhaving great service in your city they may not have the best service inyour immediate area or where you need to use your phone (ie if youcanrsquot get service in your house or on your drive to work you mayhave a slightly different opinion of their service) Keep in mind thatyou will not find a service provider that has perfectly complete cov-erage and that all service providers are working to expand andimprove their networks

            wwwgetconnectedcom

            Figure 96 Cingular Wireless Service National Coverage Map

            Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

            Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

            165_cell_C09qk 111401 618 PM Page 143

            144 Chapter 9 bull Service Providers and Service Areas

            Wireless Carrier Directory This section includes a sampling of the major wireless carriers in theUnited StatesWireless carriers are presented by numbers of subscribersand percentage of market share

            NOTE

            The data in this section came from each of the service providerrsquosQ2 2001 financial press releases Web sites and directly from thewireless carrier Market share percentage is based on number ofsubscribers compared to all subscribers in the United States at theend of Q2 2001

            wwwgetconnectedcom

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            Service Providers and Service Areas bull Chapter 9 145

            Verizon Wireless 28000000 subscribers 26 market share

            Web site httpverizonwirelesscom

            Figure 97 depicts the Verizon Wireless National Rate Map (repre-sents where their national rates are in effect)

            wwwgetconnectedcom

            Figure 97 The Verizon Wireless National Rate Map

            Verizon Wireless is a trademark of Verizon Trademark Services LLC SingleRate is a service mark ofCellco Partnership dba Verizon Wireless

            These rate maps show where rates apply and are NOT depictions of actual service availability orwireless coverage The mapped territory contains areas with no service Wireless service is subjectto network and transmission limitations including cell site unavailability particularly in remoteareas Alaska has limited service Customer equipment weather topography and other environ-mental considerations associated with radio technology also affects service

            165_cell_C09qk 111401 618 PM Page 145

            146 Chapter 9 bull Service Providers and Service Areas

            Cingular Wireless 21200000 subscribers 19 market share

            Web site wwwcingularcom

            Figure 98 illustrates the coverage area for Cingular Wireless Service

            wwwgetconnectedcom

            Figure 98 Cingular Wireless Coverage Map

            Where to find Cingular Wireless nowWhere to find Cingular Wireless in the future

            Current coverage area depicted in graphical representation shows approximate licensed coveragearea of Cingular Wireless Actual coverage may vary due to terrain weather signal strength cus-tomer equipment and other factors Clarity and reception may be diminished by obstruction suchas buildings and foliage No guarantee of coverage is available

            165_cell_C09qk 111401 618 PM Page 146

            Service Providers and Service Areas bull Chapter 9 147

            ATampT Wireless 16400000 subscribers 15 market share

            Web site wwwattwscom

            Figure 99 shows the coverage areas for the ATampT Wireless nationalnetwork

            Figure 99 The ATampT Wireless National Network

            This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customersequipment terrain signal strength weather conditions and other conditions

            wwwgetconnectedcom

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            148 Chapter 9 bull Service Providers and Service Areas

            Sprint PCS 12823000 subscribers 12 market share

            Web site wwwsprintpcscom

            Figure 910 shows the completely digital Sprint PCS NationalNetwork

            Figure 910 The Sprint PCS National Network

            This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications customerrsquosequipment terrain signal strength weather conditions and other conditions

            wwwgetconnectedcom

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            Service Providers and Service Areas bull Chapter 9 149

            Nextel 7680000 subscribers 7 market share

            Web site wwwnextelcom

            Figure 911 is an approximation of the national coverage offered byNextel

            Figure 911 Nextelrsquos Nationwide Coverage

            The coverage area shown on the Nextel Nationwide Coverage map is an approximation Actualcoverage may vary

            wwwgetconnectedcom

            165_cell_C09qk 111401 618 PM Page 149

            150 Chapter 9 bull Service Providers and Service Areas

            Alltel 7040000 subscribers 6 market share

            Web site wwwalltelcom

            wwwgetconnectedcom

            165_cell_C09qk 111401 618 PM Page 150

            Service Providers and Service Areas bull Chapter 9 151

            VoiceStreamreg

            5280000 subscribers 5 market share

            Web site wwwvoicestreamcom

            The VoiceStream Wireless National Network map can be seen inFigure 912

            wwwgetconnectedcom

            Figure 912 VOICESTREAMreg Wireless National Network

            VOICESTREAMreg is a registered trademark of VoiceStream Wireless Corporation its subsidiariesandor affiliates

            This map is a general representation of coverage Coverage areas shown are approximate Actualcoverage depends on system availability and capacity system repairs and modifications cus-tomerrsquos equipment terrain signal strength weather conditions and other conditions

            165_cell_C09qk 111401 618 PM Page 151

            152 Chapter 9 bull Service Providers and Service Areas

            US Cellular 3294000 subscribers 3 market share

            Web site wwwuscccom

            The national US Cellular Network can be seen in Figure 913

            NOTE

            SpanAmerica is US Cellularrsquos national rate plan name

            Figure 913 US Cellular National Network

            US Cellular Licensed Markets

            SpanAmerica National Coverage

            Map depicts an approximation of coverage area Actual coverage may vary

            wwwgetconnectedcom

            165_cell_C09qk 111401 618 PM Page 152

            Service Providers and Service Areas bull Chapter 9 153

            Qwest 1000000 subscribers Less than 1 market share

            Web site wwwqwestwirelesscom

            wwwgetconnectedcom

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            154 Chapter 9 bull Service Providers and Service Areas

            Triton PCS 560652 subscribers Less than 1 market share (based on the number of total US

            subscribers) Web site wwwsuncomcom

            NOTE

            Triton PCS is an affiliate of ATampT Wireless and sells service underthe brand name of SunCom

            The Triton PCS (aka SunComATampT) network is illustrated inFigure 914

            wwwgetconnectedcom

            Figure 914 Triton PCS National Coverage Map

            165_cell_C09qk 111401 618 PM Page 154

            Service Providers and Service Areas bull Chapter 9 155

            Western Wireless 1210000 subscribers Less than 1 market share Web site wwwwesternwirelesscom

            Dobson Communication Corp 1068430 subscribers Less than 1 market share Web site wwwdobsonnet

            Telecorp 823000 subscribers Less than 1 market share Web site wwwsuncom1com

            Century Telephone 780000 subscribers Less than 1 market share Web site wwwcenturytelcom

            Centennial Cellular 761000 subscribers Less than 1 market share Web site wwwcentennialcomcom

            Rural Cellular Corporation 660000 subscribers Less than 1 market share Web site wwwrccwirelesscom

            wwwgetconnectedcom

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            156 Chapter 9 bull Service Providers and Service Areas

            Cricket 472000 subscribers Less than 1 market share Web site wwwcricketcommunicationscom

            Cincinnati Bell Wireless 415000 subscribers Less than 1 market share Web site wwwcbwirelesscom

            wwwgetconnectedcom

            165_cell_C09qk 111401 618 PM Page 156

            SummaryThere are most likely a handful of service providers that offer wirelessservice in your area Each will offer a variety of different service plansfrom which to choose with different types of coverage and serviceplans It is important to understand the coverage area on which yourservice plan is based to make sure that you are not charged more thanyou are expecting when you use your phoneThe quality of service youwill get when using your wireless phone will also vary from serviceprovider to service provider from city to city and from place to placewithin a cityYour best resource in finding good coverage is to talk topeople who use the service in those areas so do your homework beforesigning up with a service provider

            Quick ReferenceWhat Services Are Available to You

            There are between three and eight service providers whooffer service in most major metropolitan areas

            Quality of service will vary from service provider to serviceprovider and from city to city

            Service providers offer different kinds of coverage and dif-ferent kinds of service plans

            Service Areas

            Wireless plans are based on service areas that are defined bythe FCC who licensed the rights to the wireless carriers

            Service areas are represented by coverage maps showing theareas that the wireless carriers have built their networks tocover with their signal

            Check out coverage maps closely to make sure you under-stand your service area and also understand that some wire-less carriers present their maps as rate maps showing whereyou can expect to pay their rates if you have coverage tomake a call

            Service Providers and Service Areas bull Chapter 9 157

            wwwgetconnectedcom

            165_cell_C09qk 111401 618 PM Page 157

            Quality of Service

            Factors such as weather your distance from a tower and largeobstacles (such as buildings) can cause your service quality tovary

            Quality will also change as you get ldquohanded off rdquo between ser-vice towers

            All service providers have dead spots in their coverage orareas where their signal doesnrsquot reachTalk to friends andneighbors to make sure you will have coverage where youwill need it

            158 Chapter 9 bull Service Providers and Service Areas

            wwwgetconnectedcom

            165_cell_C09qk 111401 618 PM Page 158

            Traveling YourDomestic andInternationalRoaming Options

            Quick References in this chapter

            What Is Roaming

            Domestic Roaming Options

            International Roaming Options

            Guide to International Wireless Carriers

            Summary

            Quick References

            159

            Chapter 10

            165_cell_C10qk 111201 218 PM Page 159

            160 Chapter 10 bull Traveling Your Domestic and International Roaming Options

            IntroductionDo you travel a lot If you travel outside of the home calling area orzone of your local service provider network you can incur roamingcharges which means a surcharge will be applied for all calls you eithermake or receive from your wireless phoneThe charges will vary fromwireless carrier to wireless carrier but are explained in the details of allservice plans

            When you travel in the United States you can make calls fromalmost anywheremdashthe only question is if you will be charged extra forthe call or if it is covered in your rate plan National rate plans usuallyinclude roaming charges so you donrsquot have to pay any extra for callingfrom far away from your home Regional calling plans usually includeyour regionmdashthe Northeast the Northwest and so on as defined byyour service provider and calls from those areas are usually at no extracost Local calling plans however tend to allow calls only from yourimmediate local areamdashyour city or surrounding townsmdashand when youtravel a few states away or to the other side of the country you willhave to pay extra per minute to make and receive wireless calls

            If you try to use your phone outside of the United States thechances are that it probably will not workThere are a few exceptionsto that rule based on three factors

            The country that you are in The service provider that you have

            The type of phone that you use

            The types of services and wireless phones you can use outside ofthe United States is presented later in the chapter

            What Is RoamingWhen you use your phone outside of your local calling area (as defined byyour service provider) you are roaming on another wireless providerrsquos net-workAirtime minutes used when roaming are generally not part of yourbasic calling plan Check your service providerrsquos plan details to determinewhen you are roaming and how you are charged for these calls (seeChapters 8 and 9 for more on service providers and service areas)

            On the display screen of most digital phones a symbol will indicatewhen you are roamingThe symbol will vary from phone to phone but

            wwwgetconnectedcom

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            Traveling Your Domestic and International Roaming Options bull Chapter 10 161

            typically will be ROAM Extended Area R or some other indicatorthat is different than when you are in your home area

            Roaming was one of the most challenging issues the cellular phoneindustry faced in the early daysThe goal was simple a phone that couldbe used anywhere in the United States or the world where a compatiblenetwork is availableThe difficult part is getting various systems to com-municate and pass routing and billing information to each other

            When the initial cellular carriers built their networks they enabledwireless phones from other networks to operate on their network onlyafter dialing a special roamer port toll-free number prior to dialing thephone number you wanted to call So in order to use your Dallas-basedphone in San Francisco you would need to look up the roamernumber dial it listen for another dial tone and then dial the complete11-digit phone number for whom you wanted to callAnd your billmay not reflect the charges for your call for a couple monthsThe chal-lenge of making the ability to roam seamless and keep the billingsimple did not happen until years after the cellular carriers launchedtheir serviceThe fees associated with roaming included a high daily ormonthly fee and a high per-minute fee which varied by location

            Domestic Roaming OptionsVirtually every service provider offers domestic roaming options regard-less of which service plan you select (Go to wwwGetConnectedcomfor a comprehensive listing of plans available in your area) Howeverthere are always exceptions to the rule For example Cricket does notoffer roaming service Once you are outside of their coverage area thereis no serviceAnother example is Nextel who offers service on theirnetwork across the United States and around the world however youcannot use their phones where they do not have coverageThis has todo with the type of network their phones work onmdashthe newer digitalnetworks are not as widely available as analog networks which are thedefault networks for many who travel outside their areasThis is a goodthing to keep in mind as you research your roaming options

            When you are using your phone outside of your home area youwill most likely not even notice that you are roaming unless you see aroaming symbol on your phone as mentioned previouslyThe soundquality usually remains the same as when you are using your phonefrom your local calling area In some isolated areas in the country your

            wwwgetconnectedcom

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            162 Chapter 10 bull Traveling Your Domestic and International Roaming Options

            wireless carrier may not have an agreement with whoever the local car-rier is to allow seamless roaming calls and you may end up being con-nected to a roaming call serviceThese services usually start off with amessage like ldquoThank you for calling Wireless ExpressWe are happy toplace your wireless call for $195 per minute Please enter your creditcard number nowrdquoAt this point you have to decide if this call is reallyimportant enough to pay $195 per minute for Sometimes it is worththe extra per-minute fee especially in emergency situations when youreally need to get a call through

            As with any other calling feature prices and options for domesticroaming vary by where you live and which service provider youchoose If you are the type of person that travels within the UnitedStates quite often you should look for a plan that offers the following

            Coverage with no roaming costs in the cities and towns fromwhich you will be making your calls

            Low roaming costs per minute with roaming coverage in allthe areas to which you will travel

            A service that will work when outside your home area at alltimes Some new wireless services offer unlimited local callingfor a flat fee per month but do not offer the ability to roamoutside of your local area

            The following sections offer some additional details for the top sellingservice providers and some of their roaming options to give you an idea ofwhat they offer Refer to Chapter 9ldquoService Providers and Service Areasrdquofor a listing of service providers and their domestic coverage maps

            ATampT Wireless ATampT Digital One Rate PlansThese plans are great for frequent travelers

            No roaming feesmdashyou can be on anywhere in the UnitedStates where digital service is available

            There are no additional domestic long distance charges forcalls made to anywhere in the United States from anywhere inthe United States

            A digital multi-network phone is required

            Total minutes included vary from 450 to 2000 minutes permonth

            wwwgetconnectedcom

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            Traveling Your Domestic and International Roaming Options bull Chapter 10 163

            Refer to Chapter 9 for more information on wireless service plansor visit the ATampT Digital Wireless Web site at wwwattwscom

            Sprint PCS Real Nationwide Long DistanceSprint PCS plans have consistently added more customers per quarterthan any wireless carrier in the United StatesThey are great forsomeone that travels around the country and needs coverage in majormetropolitan cities and their surrounding towns Sprint PCS currentlycovers over 300 metropolitan areas across the United States Featuresinclude the following

            Sprint PCS plans work in any Sprint PCS coverage areaacross the countryThis means on any plan you can call toanywhere in the United States from your mobile phone andyou can call from any city in the United States that SprintPCS has covered

            Nationwide long distance is included when calling from theSprint PCS network

            Roaming is not included when off of the Sprint PCS net-work but no roaming fees apply when you are on their net-work anywhere in the United States

            Roaming is $039 per minute outside Sprintrsquos network withinyour home area and $069 per minute outside Sprintrsquos net-work outside of your home area

            Included minutes vary from 40 to 3000 minutes per month

            Refer to Chapter 9 for more information on Wireless Service Plansor visit the Sprint PCS Web site at wwwsprintpcscom

            Verizon Wireless National SingleRateSM

            Verizon offers national plans (SingleRate) that are very similar in struc-ture to the ATampT Digital One Rate plans

            Verizon offers the largest coverage area in the United Statesand is the largest wireless carrier with the most customersYoucan call from anywhere there is digital or analog service how-ever a tri-mode phone is required in order to get full servicewith the Verizon Wireless national plans

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            164 Chapter 10 bull Traveling Your Domestic and International Roaming Options

            Nationwide long distance is includedmdashcall to anywhere inthe United States from anywhere in the United States

            Nationwide roaming is includedmdashwith a tri-mode phonecustomers can call from anywhere in the United States thatanalog or digital service is available

            Included minutes vary from 150 to 3000 minutes per month

            Refer to Chapter 9 for more information on Wireless Service Plansor visit the Web site at wwwverizonwirelesscom

            International Roaming Options Now that you know what to look for in order to make calls across theUnited States what about taking your wireless phone outside of theUS This brings us to international roaming which is quite bit morecomplicated than domestic roaming

            The challenge that was overcome to allow seamless roamingacross the United States was simple in comparison to the ability totake your phone with you around the worldThe United States wire-less carriers all operate on the same frequencies as licensed by theFCCmdasheither the cellular or 800 MHz frequencies or the PCS or1900 MHz frequenciesmdashbut they do not operate using the same dig-ital technologies So where your phone will work across the countryis dependent on the network that your phone usesmdashCDMA GSMor TDMA In many areas of the world the type of network is not theproblem since the GSM standard is the primary technology for deliv-ering cellular service to people in foreign countries However theGSM frequency used for wireless phones internationally differs fromthe frequencies on which GSM operates within the United StatesThe European frequency is at 900 MHz but the US GSM fre-quency is at 1900 MHz Even GSM carriers in the United States likeVoiceStream have trouble operating in Europe unless the customerbuys a phone that works on both the US frequency and theEuropean frequencyThe customer will be able to use that phoneonly in specific parts of the world For instance South Americaworks primarily on TDMA and many other areas use CDMA (seeldquoGuide to International Carriersrdquo later in this chapter)

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            Traveling Your Domestic and International Roaming Options bull Chapter 10 165

            The basics of using your wireless phone around the world are thefollowing

            The phone must operate on the network where you plan ontraveling

            Expect to be charged extra for calls made and received whileabroad

            Some international offers require a different phone than theone you use in the United States which you typically lease

            When you use your phone in other countries your level ofservice may not be what you have come to expect in theUnited States with instant connections and simple dialingyou may need to dial additional numbers and call throughoperators when you need to make calls

            Per minute fees vary by country and service provider Fees could vary depending on whom you callYou may be

            charged one fee for placing calls to another cellular phoneand be charged a different fee for placing calls to traditionallandline phones

            The countries where you will be able to use your interna-tional wireless phone will vary greatly from wireless carrier towireless carriermdashcheck the details of the international plansfor each wireless carrier

            Many US-based service providers offer international roaming(including NextelVoiceStreamWorldCell and ATampT Wireless whichare all discussed next) If you are looking specifically for a wireless planwith international roaming options you may be limited to specificplans or need to have the international calling plan added to your reg-ular service plan at an additional per month fee

            Nextel WorldwideSM

            Nextel offers a wireless phone the Motorola i2000plus which worksanywhere in the world where Nextel has a working network (currentlyover 80 countries) For more information you should visit their Web siteat wwwnextelcomphone_servicesworldwideNWWservicesshtmlYou do not have to have a separate phone a different phone number or

            wwwgetconnectedcom

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            166 Chapter 10 bull Traveling Your Domestic and International Roaming Options

            a different billThere are additional charges to use your phone over-seasmdasha specified flat rate per minute based on the country you are inAnyone trying to reach you can just dial your wireless phone numberand your phone will ring wherever you are in the world on Nextelrsquosnetwork making this one of the simplest international offers

            ATampT WorldConnectreg ServiceATampT Wireless (wwwattwirelesscom) offers a program called ATampTWorldConnect that lets you use your existing wireless phone accountand phone number in many countries around the world but not yourwireless phoneATampT will lease you a GSM phone which will be pro-grammed to receive calls from people dialing your regular wirelessphone numberThe charges show up on your monthly billThis serviceis available in many countries across EuropeAsiaAfricaAustralia LatinAmerica and the Middle EastThe ability to use your existing phonenumber and pay for the international use on your normal wireless billallows you to change few things before traveling abroad

            VoiceStreamVoiceStreamrsquos (wwwvoicestreamcom) network uses the GSM standardwhich is the most prevalent standard around the world If you buy awireless phone from VoiceStream that is capable of operating on theGSM frequency in other countries as well as in the United States forexample the tri-mode Ericsson World Phone then you can use thesame phone here and in many places around the world If you are acurrent VoiceStream customer you can also rent a tri-mode phone foryour international travels if you do not have oneThe calling patternsmay change from country to country and the rate will be based onwhere in the world you are but the charges will all show up on yourregular bill and you do not need to have a separate phoneVoiceStreamhas recently merged with Germanyrsquos Duetsche Telecom which willprove to increase the global roaming capabilities for anyone travelingbetween here and there

            WorldCellThere are some companies that have created partnerships with wirelesscarriers around the world and will rent or sell you a phone that will

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            Traveling Your Domestic and International Roaming Options bull Chapter 10 167

            work in over 100 countriesThese services are available for weekly ormonthly use and are available for ordering right over the Web or thephone

            WorldCell (wwwworldcellcom) offers many types of phones thatwill work around the globe and lists the prices for calls from manycountries as roughly between $1 and $3 per minuteAs with the otherinternational roaming options the typical user will be a business personwho needs to be in touch wherever he or she is or a vacationer whowants the security he or she enjoys at home with a wireless phone inthe glove boxWorldCell service is a great way to make sure you are intouch while globetrotting

            Guide to International Wireless CarriersTable 101 shows 20 of the top countries in the world for wireless usebased on number of customersThe wireless carriers in the countriesand the type of network they operate are listed next to the countryThenetwork standards that each country offers will dictate if an interna-tional phone from the United States will work in that country

            NOTE

            This is a partial list so check with the US wireless carrier for a listof countries where their international offers work before you makeplans to travel with your wireless phone

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            168 Chapter 10 bull Traveling Your Domestic and International Roaming Options

            Table 101 The GetConnectedcom Guide to the Top 20 Countriesfor Wireless Use

            Country Wireless Carrier(s) Wireless Network(s)

            Argentina CTI MovilPCS Mobicom AMPS CDMA TDMABellSouth International Personal Telefonica Unifon

            Australia Cable amp Wireless Optus Hutchison AMPS CDMA GSMTelecommunications OneTel Telstra Vodafone Australia

            Brazil Too many wireless carriers to list CDMA TDMA

            Canada Rogers ATampT Wireless Bell Mobility AMPS CDMA GSM Microcell Telus TDMA

            China China Mobile China Unicom AMPS CDMA GSMTACS

            France Bouygues Telecom France GSM NMT RCTelecom Mobiles SFR Orange

            Germany Duetsche Telecom Mobile E-Plus GSMMobilfunk Mannesmann Mobilfunk Viag Interkom

            Italy Blu Omnitel Pronto Italia TIM GSM TACSWind Telecom

            Japan Astel Group DDI Pocket Telephone CDMA PDC PHS Group J-Phone NTT DoCoMo TACS

            Mexico Iusacell Pegaos Portatel del AMPS CDMA GSM Surestes Telcel Unefon Baja TDMACellular Mexicana Cedetel Movitel del Noroeste Norcel

            Netherlands Ben Nederland Dutchtone KPN GSM NMTMobile Libertel-Vodafone Telfort Mobile

            Portugal Optimus Telecel TMN C-450 GSM

            South Africa MTN Vodacom GSM

            South Korea KT Mcom KTF LG Telecom Shinsegi AMPS CDMATelecom SK Telecom

            Spain Airtel Amena Telefonica Moviles GSM TACS

            Sweden Comviq Europolitan Telia Mobile GSM NMT

            Taiwan Chungwa Telecom Far EasTone AMPS GSMTelecom KG Telecom Mobitai Communications Taiwan Cellular TransAsia Telecom

            Turkey Aria Telsim Turkcell GSM NMT

            United BT Cellnet One2One Orange GSM TACSKingdom Vodafone

            wwwgetconnectedcom

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            SummaryRoaming per-minute fees can be pricey (typically $035 to $1 perminute plus long distance charges in the United States and up to $3+ per minute internationally) If you plan on making a significantnumber of calls to your family back in New York while on yourmonth-long trip to London and you have a domestic wireless planbe prepared for a big bill that month and you may have to carry adifferent wireless phone than the one you use at home As wirelessservice becomes more and more popular across the globe interna-tional calling and roaming will become more available and lessexpensiveYou can make calls from almost anywhere in the worldusing a satellite phone but the cost of the phone (up to $1500) andthe calls per minute (approximately $2) may not make it the bestoption for you

            Quick ReferencesWhat Is Roaming

            Roaming is the ability to use your wireless phone beyondyour home area

            Additional fees will apply if you do not sign up for a plan thatincludes national roaming

            Some networks allow national roaming without roaming feesonly on the wireless carrierrsquos network others allow no-feeroaming anywhere you can get a signal

            Domestic Roaming Options

            ATampT Wireless provides a large coverage area which equalsminimal roaming fees

            Sprint PCS covers most major metropolitan areas in thecountry but roaming fees apply when on analog networks

            Verizon Wireless provides the most coverage of any wirelesscarrier and national rate plans that cover almost everywhere

            Traveling Your Domestic and International Roaming Options bull Chapter 10 169

            wwwgetconnectedcom

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            International Roaming Options

            Nextelrsquos i2000 phone can be used domestically or internation-ally

            With ATampT Wireless WorldConnect you can keep yournumber and your account and get a GSM phone

            With VoiceStream you can purchase a tri-mode world phoneso you can call your friends and families while travelingthroughout much of the world

            With WorldCell you can lease a phone for the time you needto use it while abroad

            Guide to International Wireless Carriers

            From Argentina to the UK wireless is booming around theworld

            170 Chapter 10 bull Traveling Your Domestic and International Roaming Options

            wwwgetconnectedcom

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            UnderstandingSpecial Deals andPromotions

            Quick References in this chapter

            Types of Promotions

            Helpful Hints

            Summary

            Quick References

            171

            Chapter 11

            165_cell_C11qk 111201 221 PM Page 171

            172 Chapter 11 bull Understanding Special Deals and Promotions

            IntroductionThere are many types of promotions to look for when signing up forwireless servicemdashnot just one-time freebies that you get for signing upfor a new service planWireless carriers offer rebates service creditsmore minutes free advanced services free accessories and additionalincentives for signing longer contractsThese promotional offers can becombined with offers from the wireless phone manufacturers and offersfrom the retailer Finding the right promotion can significantly changethe value of a plan over the length of a contract

            What about the fine print Every promotion has fine print and wire-less promotions are no exceptionThe promotions always have expirationdatesThey are available only on some plans or certain planphone com-binationsThey give you free features that work only with advancedphonesThe additional minutes may all be during off-peak hours whenyou are more likely to be sleeping than using your phone

            How do you sort through it all Relax sit back and read throughthe following tips and tricks from veteran wireless phone researchers

            PROMOTIONS AT GETCONNECTEDCOM

            All of the promotions you will see on the home page and throughoutthe site are promotions that are currently available throughwwwGetConnectedcom If you click on any of the promotions it willlead you to the plan(s) that are eligible for that promotion

            Types of PromotionsFirst you want to determine the types of promotions that are beingoffered to you to by the service providers to see which ones may makeyour wireless service cost less and which ones you will not need or willnot useThe following types are the most common but creative mar-keting teams are always working on new ones

            Service CreditsService credits are similar to rebates but the dollar amount is creditedautomatically to your bill Sometimes the service credits are spread outover a certain length of time to ensure that you stay with the service

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            Understanding Special Deals and Promotions bull Chapter 11 173

            Because service credits are applied automatically to your bill servicecredits are more valuable to you than rebates as they require no efforton your part to redeem from the service provider

            RebatesRebates range in dollar value but they have one thing in commonYouhave to send in the required information (receipts wireless phonenumber etc) to get them Many rebates also have length-of-servicerestrictions that require you to have your service activated for a certainnumber of days or months before you can send it in Rebates are a greatway to get you to buy but they should be only a part of your decisionespecially if you are not certain that you will get around to sending it inAnd donrsquot forget to send in the rebate or the value for you goes to zero

            More Minutes ldquoSign Now and Get 1000 More Minutesrdquo This could be a great valuemdashbut then again maybe notThere aremany questions to answer before you can decide

            Is it 1000 minutes each month or 1000 minutes over a one-year contract

            Are the 1000 minutes anytime minutes or just night andweekend minutes

            Are the 1000 minutes only in your local coverage area or any-where on the network

            Are long distance calls included

            Are incoming calls included

            After you know the answers to all of those questions you candecide if a free minute promotion is important to you or not

            Free Advanced Services ldquoGet One Year of MusicPlayer Free (A $120 Value)rdquo Are you already planning on buying the more expensive phone that sup-ports this service If so then this is a great deal for you If not then thispromotion doesnrsquot mean anything to you Other advanced services thatare promoted this way include Wireless Internet access or text messaging

            wwwgetconnectedcom

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            174 Chapter 11 bull Understanding Special Deals and Promotions

            Contract Length-Based Incentives ldquoSign Up for a One-Year Contract and Get Free Long Distancerdquo These types of promotions offer a variety of incentives but they allhave one thing in common you have to sign a one- or two-year con-tract to get them First you have to decide if you are willing tocommit to a single service provider for a year or more If you arenrsquotwilling to sign a long-term agreement then you should stop looking atthese promotions If signing a service agreement of an extended periodof time is not a problem for you then you should examine the detailsof what the service provider is actually offering youThe mostcommon incentives are free standard features such as long distancemobile-to-mobile calling minutes or additional rebates If you weregoing to choose one of these options anyway then this could be agreat deal for you

            Free Accessories ldquoSign Up Now and Get a Free Headset KitrdquoThese types of promotions offer you a tangible incentive but make sureyou know the real value of what you are getting Many headsets can bebought for prices as low as $999 if you shop around Is the serviceprovider offering you a free rapid charger All phones come with a bat-tery charger otherwise how would you be able to keep using itEveryone loves free stuff but view these types of promotion as gravyafter you have decided what service plan and phone you really need

            COMBINING PROMOTIONS

            Q Can I get more than one promotionA Absolutely Unless the promotion says ldquonot available with otheroffersrdquo it can be combined with other promotions for which theplan or phone qualifies

            Q Why donrsquot they just make it all one big offer A Frequently the offers are from different sources one fromthe wireless carrier one from the phone manufacturer and onefrom the retailer Also different types of promotions may berunning over different time periods

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            Understanding Special Deals and Promotions bull Chapter 11 175

            Helpful HintsReading the fine print is key for all promotionsWireless carriers usepromotions to sell more of a certain type of plan or more of a certaintype of phoneYou need to know what the restrictions on the promo-tion are so that you can make sure your service plan choice qualifies forthe promotion in question Otherwise you could be disappointed onceyou get your first bill

            Limited Time OfferYour wireless account will most likely need to be activated prior to theexpiration date not just ordered in order for you to qualify for the pro-motion If you waited until the last minute and something holds upyour order you could lose out on the promotion

            Plan RestrictionsPlan restrictions refer to promotions that are valid only on plans with a certain monthly fee level and aboveThe promotion may befurther restricted to only local or only regional plans Sometimes it isjust as important to understand what the restrictions on the promo-tion are to truly understand what the promotional offer means to theconsumer

            Phone RestrictionsSome promotions are valid only if you buy a particular name brand ormodel phone with a service plan within a certain price range Or thepromotion may be for a service that is supported only on certainphonesThis is usually the case with features that are supported onadvanced phones only

            MinutesHow many minutes are too many If you could talk for 24 hoursstraight you could use up 1440 minutes Unless you are a teenagerthatrsquos almost impossible More conservatively if you talked for six hoursevery weekend in a month you would use up 1440 minutes Beforeyou get overly impressed by the number of free minutes that you areentitled to with the special offer do the math

            wwwgetconnectedcom

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            176 Chapter 11 bull Understanding Special Deals and Promotions

            The restrictions on the minutes are also important to check Unlessthe minutes fit into your already determined usage times and patternsthey wonrsquot be valuable to you

            Services Yoursquoll Never UseCanrsquot pass up free long distance Think again If you donrsquot call anyoneoutside of your metro area you wonrsquot get a lot of value Free mobile-to-mobile minutes Are your local friends on the same network If nottry another promotion Free Wireless Internet service Is your phonecompatible Have you tried it out to see if the usability will work foryou The Internet service has been available for several years but if youarenrsquot comfortable with the limitations you wonrsquot use it

            wwwgetconnectedcom

            165_cell_C11qk 111201 221 PM Page 176

            SummaryPromotions are geared to get you to buyThey are supposed to looklike great deals and great values and sometimes they are Servicecredits and rebates are guaranteed great values Depending on how youplan to use your phone a promotion can increase the overall value ofyour new plan More minute promotions are like a free upgrade if themore minutes fit your already determined usage patterns Contractlength incentives are great deals as long as you arenrsquot planning onmoving out of town next month If you have already decided that youneed certain features or accessories then these types of promotionswill be helpful to you

            The important thing to remember is that you should put your basicneeds before the promotions that make your heart raceThink of pro-motions as extra values rather than as the main reason you are buyingAplan that meets your everyday needs will save you more money thanfree stuff that you never use

            Quick References

            Types of Promotions

            Money Back Service credits and rebates put the cash back inyour pocket

            Free Services Getting a little something extra for nothing isalways enticing but make sure it is something that you want

            Free Products Shop around to find out the real value of theproduct being offered

            Helpful Hints

            Read the fine print

            Check the expiration dates

            Make sure it is a feature or service that fits in with yourplanned usage patterns and works with your phone choice

            Understanding Special Deals and Promotions bull Chapter 11 177

            wwwgetconnectedcom

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            165_cell_C11qk 111201 221 PM Page 178

            Looking Ahead

            Part IV

            165_cell_C12qk 111201 222 PM Page 179

            165_cell_C12qk 111201 222 PM Page 180

            Frequently AskedQuestions

            Frequently Asked Questions about Phones

            Frequently Asked Questions about ServiceRates and Plans

            More Frequently Asked Questions

            181

            Chapter 12

            165_cell_C12qk 111201 222 PM Page 181

            182 Chapter 12 bull Frequently Asked Questions

            IntroductionEverybody has questionsWersquoll give you the low down on some of themost frequently asked questions that our customer care experts answerdailyThen you can be the expert

            Frequently Asked Questions about PhonesWhen you look at the hundreds of phones that are on the markettoday you are going to have questions about themThe previous chap-ters gave an overview of the basics and differences Here we will listsome of the most common questions with the short answers

            What are the differences between analog and digital phones

            Analog phones operate by sending and receiving signals in acontinuous sound wave digital phones send and receive mes-sages by converting sounds and voices into numeric code

            Analog phones generally are less expensive than digitalphones but the service is usually more costly

            Analog phones have shorter talk and standby times than dig-ital phones

            Analog phones offer more complete coverage in rural areas Digital phones offer better voice quality Digital phones have a longer battery life Many digital phones also work on analog networks

            For more information on this topic please refer to Chapter 2

            What is the difference between PCS and cellular

            Phones that operate on a PCS system (personal communica-tions service) use digital technology and offer advanced fea-tures like caller ID

            Cellular phones can use either digital or analog technologyor both

            For more information on this topic please refer to Chapter 3

            wwwgetconnectedcom

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            Frequently Asked Questions bull Chapter 12 183

            What is Third Generation The Third Generation (3G) mobile devices and services are the nextwave 3G will provide the capacity for online real-time transfer ofinformation regardless of time and place For example you will be ableto send images or participate in live video conferencing by using your3G mobile communications device

            For more information on this topic please refer to Chapter 13

            What is a dual-band phoneA dual-band phone is a PCS phone (digital) that can operate on analogcellular networks when it is out of range of PCS network antennas

            For more information on this topic please refer to Chapter 6

            What battery has the longest life NiMH or Li-IonLithium-ion (Li-Ion) batteries tend to offer the longest talk times andstandby times in a lightweight packagemdashand tend to be the mostexpensive Nickel Metal Hydride (NiMH) batteries are the reliablestandard that offer average talk times (2 to 5 hours) and standby times(24 to 48 hours)

            For more information on this topic please refer to Chapter 7

            What is the difference between talk time and standby time Talk time is the amount of time you spend conversing on your wire-less phone either making outgoing calls or receiving incoming callsStandby time is the amount of time that you have your phone on butare not actually talking on itYou do not have three hours of talk timeand thirty hours of standby time on one battery you have either threehours maximum to talk or thirty hours maximum to be on standby

            For more information on this topic please refer to Chapter 8

            Frequently Asked Questions aboutService Rates and PlansEven after you know all about the different rate plans services optionsand features you may still have a few questions that you want clarifiedIf this is the case you are not alone

            wwwgetconnectedcom

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            184 Chapter 12 bull Frequently Asked Questions

            Why is the quality of my wireless servicesometimes inconsistentYour service quality may vary from time to time based on a number offactors including but not limited to the weather your distance from atower and large obstacles (such as buildings) causing service interference

            For more information on this topic please refer to Chapter 9

            Which wireless carrier has the best signal strengthIt dependsAs mentioned earlier the quality of your service will dependon where you live work and playYour best resources for this questionare your friends and familyThey can tell you first hand what theirexperience with a network in your area has been

            What is roamingWhen you use your phone outside of your local calling area (asdefined by your wireless carrier) you are roaming on another wire-less carrierrsquos network Airtime minutes used when roaming are gener-ally not part of your basic calling plan Check your wireless carrierrsquosplan details and coverage maps to determine when you are roamingand how you are charged for these calls Most wireless carriers alsosend an indicator to your screen display to tell you when you areroaming

            For more information on this topic please refer to Chapter 10

            If it is called a nationwide plan then why are there roaming chargesNationwide plans tend to have no roaming charges if you are in yourwireless carrierrsquos network area If you wander over to another wirelesscarrierrsquos network then you may incur roaming charges

            Although many of the nationwide wireless carriers have extensivephysical networks built they donrsquot have every square inch of the UnitedStates covered So you could have a nationwide plan based in New YorkCity and when you travel to Dallas San Francisco and Des Moines youmay have no roaming chargesThen when you take a day trip to ruralPennsylvania you wind up with roaming charges Itrsquos not how far awayyou go but exactly where you go

            wwwgetconnectedcom

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            Frequently Asked Questions bull Chapter 12 185

            What plans do not charge for roamingFind the plan that covers the areas in which you travel and you will beall set If you are trying to find a plan that has absolutely no roamingcharges ever then look for a service plan that will work with phonesthat can work on digital and analog networks and which states thatthere are no roaming fees on any network

            How do I know which mode my phone is inYour phone display will have an indicator or symbol to show if you arein a digital or analog mode

            For more information on this topic please refer to Chapter 10

            What do peak and off-peak hours indicatePeak hours refer to the hours of highest wireless phone usageTypicallypeak minutes are billed at a service planrsquos highest rate Conversely off-peak hours refer to the hours of the lowest wireless phone usage andare billed at lower rates

            Peak and off-peak times vary significantly by wireless carrier Checkthe details to know for sure Peak hours typically are between the hoursof 7 AM and 7 PM Monday through Friday Off-peak hours includethe weekends some holidays and the hours from 7 PM to 7 AM duringthe week

            For more information on this topic please refer to Chapter 8

            How do service providers count anytime minutes versus evening and weekend minutesIf you call during peak times you will be using your anytime minutes Ifyou call during off-peak times you will be using your evening andweekend minutes If you call during peak times and talk straight throughto off-peak times the minutes you talk during peak time are countedtoward your anytime minutes and the minutes you talk during off-peaktime automatically switch over to your evening and weekend minutes

            Do I get charged when people call meYesYou are billed for the amount of airtime minutes that you useregardless if the call is incoming or outgoing However some serviceproviders have a feature that offers a free first minute of incoming calls

            For more information on this topic please refer to Chapter 8

            wwwgetconnectedcom

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            186 Chapter 12 bull Frequently Asked Questions

            Does it use up my minutes when I call other wireless phonesSometimes Some service providers also offer a mobile-to-mobile fea-ture for a monthly feeThis nice benefit allows you free local calls toother users of your service providerrsquos wireless phone service If you calla wireless phone on another network you will be charged the samenumber of minutes as if you called a regular phone number

            When I call my voice mail am I using my minutesIt depends on the wireless carrier and the planWhen you call toretrieve your voice mail messages you may be charged airtime minutesYou will need to read the fine print or call customer service to verifythis on a carrier-by-carrier and plan-by-plan basis

            For more information on this topic please refer to Chapter 8

            What is considered a long distance callA wireless call is considered to be long distance if it is placed to anumber outside of your local calling area (which is defined by your ser-vice provider) Make sure yoursquore familiar with the boundaries of yourservice providerrsquos coverage map and local calling area

            For more information on this topic please refer to Chapter 9

            Are toll free number calls freeNoYou will not be charged a long distance charge to call a toll freenumber however you will be charged airtime for the minutes you areusing your phone to call the toll free number

            What is the farthest I can call from my wireless phoneYou can call any phone number around the world with some wirelesscarriers but many restrict international calling Read the details of theservice plan to see if international calling is allowed at all or if there isan extra monthly fee to allow it

            Can all cellular phones be used worldwide NoTo be able to place a call while you are outside the United Statesyou must have a wireless phone that is designed for use on the network

            wwwgetconnectedcom

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            Frequently Asked Questions bull Chapter 12 187

            in the country where you will be traveling Most countries have someform of wireless phone service but the phone that you use in a countrymust be compatible with the prevalent technology in that country Forexample GSM (Global System for Mobile Communication) is mostcommonly used in Europe and some phones sold in the United Statescan work on the European network

            For more information on this topic please refer to Chapter 10

            More Frequently Asked Questions Still have some questions left The answers are in here somewhere

            Can I just keep the phone I have and change plansWe recommend buying a phone at the same time you buy your plan tobe sure that your phone is technologically compatible with your planFor example if you currently have an analog phone but you switch to adigital calling plan your analog phone will be uselessAlso the phonemust be programmed for a specific wireless provider So if you switchwireless providers your previous phone will not work

            For more information on this topic please refer to Chapter 8

            Can I change my service plan at any timeIf you purchased your current phone in the past year and you wantto switch to a different plan that your current wireless carrier isoffering you should be able to do that by contacting your wirelesscarrier directlyThere may be additional fees depending on the wireless carrier

            For more information on this topic please refer to Chapter 8

            Can I keep my phone number if I move or switch wireless carriersNoWhen you move or switch wireless carriers you will receive a newphone numberThe exception would be if you keep the same wirelesscarrier and move within the same area codemdashthen you may be able tokeep the same number

            For more information on this topic please refer to Chapter 8

            wwwgetconnectedcom

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            188 Chapter 12 bull Frequently Asked Questions

            If I donrsquot like my phone number can I change itYes If you do not like your assigned phone number you can call yourwireless carrier and ask for a new phone numberThere may be a feecharged for this service depending on the wireless carrier

            For more information on this topic please refer to Chapter 8

            Do I have to sign a contractUsually but not alwaysAlthough most wireless carriers have a standardone-year contract length there are wireless carriers who still havemonth-to-month services availableThere may be an additionalmonthly charge if you do not sign a one-year contract On the otherside there are frequently incentives (promotions and additional services)if you are willing to sign up for a two-year contract

            For more information on this topic please refer to Chapter 8

            Why do I need a credit card to buy a phoneIf you want the convenience of purchasing online (or by phone) youwill need a credit card because computers donrsquot take cash If you donrsquothave a credit card but you are over 18 and donrsquot have bad credit thenyou can usually go to a retail store with two forms of ID and get set up

            For more information on this topic please refer to Chapter 8

            Are rebates for phones instant or mail-inIt depends on the promotion Most rebates do need to be mailed in bya certain date to get the credit or checkWireless carriers try to distin-guish between types of rebates by highlighting immediate credit pro-motions as instant service credits or instant rebates

            For more information on this topic please refer to Chapter 11

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            The Future ofWirelessCommunications

            Quick References in this chapter

            As Use Increases Prices Fall

            What to Consider before Throwing AwayYour Home Phone

            Wireless as the Only CommunicationsNetwork

            Combining All Your Devices

            3GmdashThe Third Generation of Wireless

            Summary

            Quick References

            189

            Chapter 13

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            190 Chapter 13 bull The Future of Wireless Communications

            IntroductionMarket analysts estimate the number of mobile phone users worldwide atjust fewer than 500 million and projections place that number at around125 billion within the next five years In the United States alone thenumber of wireless customers is well over 110 million People are alsostarting to dispose of their home phones in favor of wireless phones

            These staggering numbers can mean only one thing wireless net-works are destined to rival the traditional phone services that Ma Bellhas been maintaining since before the turn of the centuryAnnoyingno-signal messages will go the way of the switchboard operatorRoaming will cease to have anything to do with complex billing issuesand everyonemdashyou me that guy who thinks wireless phones are thedownfall of society and culturemdashwill carry a wireless phone

            The remaining hurdles for everyone to forsake their home phonesin favor of wireless are reliability coverage features and cost Cost isbecoming less and less an issue as wireless phones and services arebecoming more affordable and comparable to home phones Coverageareas for wireless services in residential areas are getting better in bothservice areas and quality of service however coverage is still an issue formany individuals in overly remote or rural locationsThe reliability ofwireless service is increasing as coverage areas are increasing and thefeatures available on wireless phones are rivaling those available on yourhome phone

            As Use Increases Prices FallThe cost of an average wireless minute continues to drop bringing itcloser to the cost of an average minute of use from your home phonebut with the additional features being offered to consumers the averagemonthly wireless bill may soon increaseAs these per minute prices getcloser together more and more people will abandon their home phonesaltogether and go purely wirelessToday according to the Yankee Groupthe leading telecommunications industry analysts approximately 2 to 4percent of people polled say they are using only wireless phonesThatnumber is a 100 percent increase from last year and is expected to con-tinue to grow exponentially year

            Average monthly wireless bills are approximately $40 but thatnumber varies greatly between the wireless carriersWireless carrierslike Nextel who promote directly to business users have the highest

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            The Future of Wireless Communications bull Chapter 13 191

            average monthly service fee around $70Wireless carriers who have ahigh percentage of prepaid wireless users have lower average monthlyservice fees which could run anywhere from $20 to $30As wirelesscarriers start to add more and more minutes to their rate plans theaverage cost per minute of use will continue to fall and the $30 you payfor your home phone will be an expense you can easily replace with a$30 monthly service fee for a phone that you can take anywhere

            The average monthly mobile bill has decreased between 7 and 10 per-cent per year for the past decade making mobile phones an increasinglypractical investmentAs that trend continues it begs to ask the questionldquoWhy bother owning two phones at allrdquo In many instances owning amobile phone has become more economical than owning only a landline

            However the trend of lower average per-minute costs for wirelesshas not escaped notice of the wireless carriers who are adding new fea-tures to their wireless services and charging customers extra to usethem thereby trying to increase the revenue that the wireless carrierssee on a monthly basis So if you go totally wireless and want to sende-mails from your phone you will pay extra for that which only makessensemdashadded features for added cost

            What to Consider before ThrowingAway Your Home PhoneBefore becoming the savvy unencumbered and entirely mobile indi-vidual that you aspire to be consider the following

            Clarity Donrsquot toss out your big button classic until you arecomfortable that wireless service will function normallythroughout your homeTry a call from the bedroom with thedoor closed check your voice mail from the basement sit inyour closet Even give it a try from the bathroomTherersquosnothing worse than missing a call while brushing your teeth

            Internet Access Despite the busy signal or instant voicemail that tells friends and family they have been forsaken forthe wonders of the Web dial-up access is still the cheapest andsimplest game in town So unless you are ready to lay down afew bucks for alternate Web access like cable or a DigitalSubscriber Line (DSL) yoursquore going to be beholden to yourhome phone line for a little while longerThere are a number

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            192 Chapter 13 bull The Future of Wireless Communications

            of wireless Internet services out there but they are still rela-tively slow and expensive

            Equipment Many phones using digital networks offeroptions like caller ID and voice mail but theyrsquore not yet asfull-featured as landlinesAlso keep in mind that mobilephone technology is developing at an intense speed so itrsquoslikely that yoursquoll be upgrading in less than a year (six to sevenmonths on average according to one telecom analyst) and at asignificant cost

            Air Time Do you talk a lot If yoursquore a phone junkie itdoesnrsquot matter if you call local or long distancemdashyoursquoll usemost service providersrsquo free minutes plans in a matter of daysAnd thatrsquos when things get expensive

            Dead Battery Barring a compulsive urge to save energy atall costs yoursquore going to end up with a dead battery at somepoint

            Wireless as the OnlyCommunications NetworkThe technology enabling you to dispense of your home phone is onlygoing to improve In developing countries with little or no telecommu-nications infrastructure the obvious and inexpensive solution is wirelessfor all telephone communicationsThe signal tower has replaced thetelephone pole and airwaves have replaced the wires It is much lessexpensive to build a few towers to cover a large population of peoplefor wireless phones than it is to put up phone poles and string tele-phone cables to all houses in very remote areas

            Around the world the push is on for reliable wireless service andthe resulting effect of its rapid worldwide establishment is a pent-updemand for wireless Some countries create waiting lists for wirelessphones when a network is being builtAnd the customers are happy tobe on the listmdashthey have been waiting years for a landline phone so acouple weeks to wait for a wireless phone is truly remarkable

            If you opt for a satellite phone there is virtually no place in theworld where you cannot use the phoneThe problem with satellitephones is that they are still very expensive (approximately $1500 for thephone) and the service is prohibitive for most (a call will cost well over$1 per minute sometimes four or five times that much)These prices are

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            The Future of Wireless Communications bull Chapter 13 193

            decreasing and as with all wireless technology prices will become moremainstream if the market place responds with a need for satellite phones

            Combining All Your DevicesMany people carry around multiple electronic devices to stay connectedand stay organizedmdashphone pager PDA MP3 playerThe future of wire-less is that all these devices can be thrown away and one device canreplace themWhy carry a briefcase to lug around all your digital deviceswhen you can have a single device that fits in your shirt pocket

            The struggle that is evolving today is one regarding the ldquoformfactorrdquo of the all-in-one devices Do we want a PDA that works like aphone and pager or a phone that acts like a PDA Do we need a fullkeyboard on the device or will we use a regular phone keypad Shouldthe device have a microphone built in or should it have an earpiecethat pulls out from the device with a wire to use as the earpiece andmicrophone They jury is currently out with things like the formerlyvoice-less Handspring Visor PDA adding the Visor Phone module to itscompatible product list One sure sign of the push to get consumeradoption of these devices can be seen in the rapid price reductions ofthe Visor Phonemdashfrom $300 (on top of the cost of the Visor from $200to $500) to FREEmdashas long as you activate service with the wirelesscarrier On the phone with a PDA included side Kyocera has come outwith a phone that has the Palm operating system built in so you canthrow away your Palm Pilot and make calls from their 6035 modelphoneThe only problem is the price tagmdash$400 to $500

            One of the last hurdles to make that all-in-one device a must-haveitem is the ability to tie into your information at work Most companiesuse an e-mail program and calendar program that sits behind a securefirewall and is next to impossible to access from the outside world witha wireless devicemdashwithout getting help from the IT departmentAndeven if you can access your e-mail you typically have to handle mul-tiple e-mail accounts with duplicate e-mails all over the place if you useyour wireless phone to read and reply or otherwise manage your e-mailThis is getting better with new applications that are being devel-oped as well as with new technology that the wireless carriers arestarting to add to their networks to help make the whole process morecustomer-friendly

            So the future of wireless will see these all-in-one devices comedown in price get smaller in size and do all the things that your

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            194 Chapter 13 bull The Future of Wireless Communications

            desktop computer doesmdashwithout having to work with your IT depart-ment or completely reconfigure your computer

            3GmdashThe Third Generation of WirelessYou may have heard about the next step for wireless phones that iscoming soonmdashThird Generation Wireless or 3G 3G is an umbrellaterm covering all the new data services that will be coming soon to yourwireless phone and networkThese services include high-speed data fore-mail and Web content downloading songs and even video confer-encingAlthough all this sounds great it will take a tremendous amountof effort and money on the wireless carriersrsquo sides to update their net-works for the increased amount of bandwidth that will be required tosend these services over the wireless network Currently many wirelesscarriers are preparing their networks for higher speed and bandwidthdata requirements Phone manufacturers are creating phones that willoffer these services In the fall of 2001 NTT DoCoMo in Japan releasedthe first ever 3G phone into the hands of their consumers includingwireless video capabilities Is 3G coming to the United States Yes but itwill take a while for it to succeed here with all the features that willdrive wireless demand and use (and revenue for the wireless carriers)

            The first generation of wireless was pure voice without wiresThesecond generation was the ability to send voice and data using digitalsignals which is where the majority of wireless users are todayThereare many phones out there that can access Web sites send and receivemessages and listen to music Some wireless networks are beingupgraded to allow what is being called 25G services higher speed datathan 2G with ldquoalways-onrdquo capability instead of making the user switchfrom voice to data when they want to use one or the other Carriersare starting to prepare for 3G by moving to 25G and phone manufac-turers are preparing by making phones that can work on todayrsquos 2G and25G networks and that will be upgradeable to the 3G networks

            The only question remaining for the wireless carriers and thephone manufacturers is ldquoWhat will be the 3G capability that everyonewill absolutely need and be willing to pay extra forrdquoAnd the jury isdefinitely still out on that question Maybe those lucky enough to buythe new 3G phones in Japan (costing approximately $600) will discoverthe answer to that question and tell the rest of the wireless world

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            SummaryThe future of wireless is looking incredibly brightThe ability to use awireless phone as your only phone with the same reliability and clarityyou are used to for your home phone is coming soonmdashindeed it isalready here in some parts of the country New services are being addedto wireless phones with more to come all the time to make your wire-less phone the only communication device you need for voice theInternet video music and more

            Quick References

            As Use Increases Prices Fall

            The average monthly cost for wireless use is around $40but varies from less than $20 for minimal use to over $100for heavy use

            Per-minute rates continue to fall with increasingly largeincluded minutes in rate plans

            Carriers are looking to extra features like wireless messagingand e-mail at extra cost to help offset the lower per-minuteprices or even to increase the monthly revenue

            Only approximately 2 to 4 percent of wireless users use onlywireless and have no home phone

            What to Consider before Throwing Away Your Home Phone

            Consider clarity and coveragemdashmake sure you have adequatewireless service at your house

            Consider other telephone line needs like Internet access faxmachines etc

            Consider the need for powermdashmake sure you have extra bat-teries or a charger that allows you to talk and charge at thesame time

            The Future of Wireless Communications bull Chapter 13 195

            wwwgetconnectedcom

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            165_cell_C13qk 111201 227 PM Page 195

            Wireless as the Only Communications Network

            Wiring every home in remote areas of the world is incrediblyexpensive and nearly impossible so wireless networks can fillthe need for developing countries

            Waiting lists in countries for years is not uncommon for tradi-tional telephone service so waiting lists are being created forwireless phones as soon as the first shovel of dirt is taken for anew antenna for a new wireless network

            Satellite phones are available and cover virtually the entireworld but are big expensive and mostly for individuals thatmust be in touch wherever they are

            Combining All Your Devices

            Wireless phone pager Personal Digital Assistant MP3Playermdashit does it all but do you or will you need it

            Is the best fit a phone with an added PDA or a PDA with anadded phone The debate continues

            Price is still driving the decision for potential usersmdashall-in-onedevices are about $400mdash$500

            3GmdashThe Third Generation of Wireless

            The first generation of wireless was voice

            The second generation of wireless (2G) was voice and data

            The second-and-a-half generation of wireless (25G) consistsof voice data Internet content and higher speed data access

            The third generation of wireless (3G) is virtually everythingyou have with a wired devicemdashvoice data Internet high-speed data video music and so on

            Japan has 3G todaymdashthe rest of the world waits to see whatthey think and will join them in 2002 or beyond

            196 Chapter 13 bull The Future of Wireless Communications

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            165_cell_C13qk 111201 227 PM Page 196

            Glossary ofWireless Terms

            197

            Appendix A

            165_cell_CApxAqk 111201 228 PM Page 197

            198 Appendix A bull Glossary of Wireless Terms

            3G The Third Generation of wireless services thatinclude high-speed data video and music over highbandwidth access

            Access Fee A monthly charge for the ability to con-nect to a wireless networkThis fee is assessed monthlywhether the phone is actually used or not

            Activation Fee A fee charged by service providers toconfigure a phone to work on a carrierrsquos networkThereis usually a charge to activate your phone somewherearound the $25 mark

            Advanced Mobile Phone Service The ldquotraditionalcellularrdquo phone system

            Air Interface The operating system that a wirelessphone is onThese include AMPS CDMA GSM andTDMA

            Airtime The amount of time customers spend talkingover their wireless networks for which they are billedThis time usually includes the time spent talking on bothincoming and outgoing calls

            Alphanumeric Display A display screen on a phoneusually an LCD screen that has the ability to displayboth text and numbers

            Alphanumeric Messaging The capability to displaymessages on a phone in both text and numbers

            AMPS Refer to Advanced Mobile Phone Service

            Analog The original cellular air interface or technologyused to transmit voice from the wireless phone to the cel-lular antenna and base stationAnalog waves are continuoussound waves that are transmitted from point to point

            Antenna A device for transmitting and receiving radiosignals

            Area Code A three-digit telephone number prefixassigned to a calling area

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            Glossary of Wireless Terms bull Appendix A 199

            Automatic Call Delivery A service feature thatallows a user to receive calls even when roaming outsideof the phonersquos home coverage area

            Bandwidth The amount of data you can send througha channel Usually measured in bits-per-second (bps)The greater the bandwidth the greater the amount ofdata transmitted over a given period of time

            Base Station A fixed location (such as a cellular tele-phone tower) that communicates to many mobile sta-tions (wireless phones)

            Broadband A communications channel of high band-width capable of transmitting a relatively large amountof data over a given period of time

            Bundling Grouping various telecommunications ser-vices as a package to increase the appeal to potential cus-tomers For example a bundled package could includelong distance cellular Internet and cable services

            Call Blocking A feature that allows a user to preventincoming calls from specified callers

            Call Forwarding A feature that allows callers toreceive calls at another number when they know theywill be away from their phone

            Call Return Usually called 69 this feature allows theuser to get the number of the last incoming call

            Call Waiting A feature that allows a user to be noti-fied of another incoming call while a call is already inprogress and gives the user the ability to answer thesecond call while the first call remains on hold

            Caller ID A feature that displays a callerrsquos telephonenumber andor name before the call is answered

            Cancellation Fee A charge for canceling your cellularservice contract before the contract has endedThis canbe as much as $200

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            200 Appendix A bull Glossary of Wireless Terms

            Carrier A company that provides telecommunicationsservices Same as Service Provider

            CDMA Refer to Code Division Multiple Access

            Cell The geographic region that is serviced by onebase station in either analog cellular or digital networks

            Cell Site The location where the wireless antenna andnetwork communications equipment is placed

            Cellular The type of wireless communication that ismost familiar to mobile phones users Called cellularbecause the system uses many base stations to divide aservice area into multiple cells Cellular calls are trans-ferred from base station to base station as a user travelsfrom cell to cell

            Channel A path or frequency along which a commu-nications signal is transmitted

            Circuit-Switched Data Wireless data transmittedover a single channel thereby tying up a channel for theentire transmission

            Code Division Multiple Access One method thedigital technologies use for wireless phone serviceCDMA encodes each call as a coded sequence across theentire frequency spectrum Each conversation is modu-lated in the digital domain with a unique code thatmakes it distinguishable from the other calls in the fre-quency spectrum

            Coverage Area The area in which you can use yourwireless service as determined by your service providerIt usually includes your service area around your homeas well as some extended service areas where can useyour service but where you may be charged long dis-tance andor roaming charges Same as Service Area

            Digital A technology that transmits phone signalsacross long distances by converting voice and data intobinary codes of zeros and ones and sending it across net-

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            Glossary of Wireless Terms bull Appendix A 201

            works of small regions one region at a time at a certainwavelengthThese networks are also known as PersonalCommunications Service (PCS) networks a namebranded by Sprint

            Dual Band A feature on some digital phones thatallows it to operate on analog networks when digital ser-vice is not available and vice versa

            Dual Mode Describes a phone that works on bothanalog and digital networks

            Enhanced Specialized Mobile Radio Systems thatuse digital radio transmission similar to other digitaltechnologies Spread-spectrum modes such as frequencyhopping are common One major difference from othernetworks is that in an ESMR system connectionbetween users is almost instantaneous compared withthe typical delay required to dial and set up a call in apublic cellular network

            ESMR See Enhanced Specialized Mobile Radio

            Extended Service Area The part of the carrierrsquos cov-erage area where you can use the network you may becharged roaming andor long distance charges however

            FCC Refer to Federal CommunicationsCommission

            Federal Communications Commission A USgovernment agency responsible for regulating communi-cations industries

            Frequency A measure of the energy as one or morewaves per second in an electrical or light wave informa-tion signalA signalrsquos frequency is stated in either cycles-per-second or Hertz (Hz)

            GHz (gigaHertz) Billions of Hertz

            Global Positioning System A series of 24 geosyn-chronous satellites that continuously transmit their positionUsed in personal tracking navigation and automatic vehiclelocation technologies

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            202 Appendix A bull Glossary of Wireless Terms

            Global System for Mobile Communications Themain technology used by the European systems it is usedby only a small percentage of wireless carriers in theUnited States

            GPS Refer to Global Positioning System

            GSM Refer to Global System for MobileCommunications

            Handset Any handheld device used to transmit andreceive calls from a wireless systemAlso known as a wirelessphone a cellular phone a mobile phone or a PCS phone

            Hands-Free A feature for mobile phones that allowsdrivers to use their car phone without lifting or holdingthe handset to their earsAn important safety feature

            Hands-Free Speakerphone A feature of some wire-less phones that allows users to talk and listen to callswithout holding the phone against their heads

            Handheld Device Markup Language A languageused to create Web sites accessible to wireless devices

            Hand-Off The process where a wireless call is movedfrom one tower to another while the user is travelingfrom place to place

            HDML Refer to Handheld Device MarkupLanguage

            Hertz A measurement of electromagnetic energyequivalent to one ldquowaverdquo or cycle per second

            Home Coverage Area The part of the wireless car-rierrsquos coverage area where the rates are lowest with nolong distance or roaming fees

            Hz Refer to Hertz

            iDEN Refer to Integrated Digital EnhancedNetwork

            Incremental Charge The method of rounding usedby wireless carriers to compute your bill Carriers usuallyround your airtime up to the next full minute although

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            Glossary of Wireless Terms bull Appendix A 203

            some providers round to the closest six seconds or onesecond

            Integrated Digital Enhanced Network A MotorolaInc enhanced specialized mobile radio network tech-nology that combines two-way radio telephone textmessaging and data transmission into one network

            Integrated Services Digital Network An advancedhigh-capacity wireline technology used for high-speeddata transfer

            ISDN Refer to Integrated Services DigitalNetworking

            kbps Stands for kilobytes-per-second and is used formeasuring the speed at which data is transmitted

            Landline Traditional wired telephone service

            LCD Refer to Liquid Crystal Display

            LEO Refer to Low-Earth Orbit

            Liquid Crystal Display A flat-panel screen used todisplay numbers andor characters Often found on awireless handset

            LNP Refer to Local Number Portability

            Low-Earth Orbit A mobile communications satellitebetween 700 and 2000 kilometers above the earth

            Local Number Portability The ability of subscribersto switch local or wireless carriers and still retain thesame phone number as they can now with long distancecarriersWireless carriers were originally scheduled forLNP in 1999 but have successfully postponed this regu-lation as it will require them to spend millions of dollarsfor system upgrades

            Local Calling Area The region across which the callis truly local involving no toll charges

            Memory Dialing A feature that allows you to storefrequently called numbers and access them by dialingone number

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            204 Appendix A bull Glossary of Wireless Terms

            Message Alert A light or other indicator on a wirelessphone that notifies a user that a call has come inAuseful feature especially if the wireless subscriber hasvoice mail

            Metropolitan Service Area An area defined by theUS government for use in grouping census data andother statistics MSAs include a city of at least 50000people or an urbanized area of at least 100000 peopleand the counties that include these areas Not all areas ofthe United States are in an MSAThe FCC used thesearea definitions to license cellular telephone service car-riersThere are 306 regions of the United States desig-nated as MSAs

            MHz Megahertz which equals 1 million cycles persecond

            Micro-Browser Software loaded onto some wirelessphones that is analogous to the Web browser you use toaccess the Internet from your home or work PC

            MIN Refer to Mobile Identification Number

            Mobile Identification Number The 10-digit phonenumber assigned to your cellular phone

            Monthly Access Charge The monthly fee you pay tohave service from a wireless carrier

            MSA Refer to Metropolitan Service Area

            NAMPS Refer to Narrowband Advanced MobilePhone Service

            Narrowband Advanced Mobile Phone ServiceWireless technology that incorporates some digital tech-nology to allow the system to carry about three times asmany calls as the original version of AMPS

            Nationwide Long Distance Calling to anywhere inthe United States from anywhere in the United StatesAn additional per-minute fee typically is charged

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            Glossary of Wireless Terms bull Appendix A 205

            NiCad Refer to Nickel Cadmium Battery

            Nickel Cadmium Battery The earliest form ofrechargeable battery for wireless phones

            No Service Indicator A feature of wireless phonesthat tells the user that wireless service is unavailable in aparticular location Usually an LED on the handset

            Off-Peak Designated times when calling rates are lowThese times are generally evenings and weekends

            Packet-Switched Data Wireless data transmitted overmultiple channels thereby not tying up a channel for theentire transmission

            Paging A feature of a wireless device that allowsreception of a signal or alphanumeric message

            PCS Refer to Personal Communication Services

            PDA Refer to Personal Digital Assistant

            Personal Communications Services A two-way1900 MHz digital voice messaging and data servicedesigned as the second generation of cellular

            Personal Digital Assistant A portable computingdevice capable of transmitting dataThese devices makepossible services such as paging data messaging elec-tronic mail computing facsimile date book and otherinformation handling capabilities

            Peak Period(s) Any time of day as determined by awireless carrier when there are high levels of communi-cations traffic on the system

            Prepaid Cellular A system allowing subscribers to payin advanced for wireless service Prepaid is generally usedfor customers with little or no credit history students orthose who want to adhere to a budget

            Radio Frequency The range within radio wavesmay be transmitted from about 3 KHz to about300000 MHz

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            206 Appendix A bull Glossary of Wireless Terms

            RF Refer to Radio Frequency

            Roadside Assistance An added feature that gives youroadside emergency help

            Roaming Using your phone outside of your local ser-vice areaYou usually are charged an additional per-minutefee for this service and may also be charged an additionalmonthly roaming fee for the first use per month

            Roaming Indicator The symbol on your phone thatindicates that you are outside of your home area

            Roamer Port A special port or phone number usedin the early days of wireless that the user needed to dialinto in order to use the wireless phone while travelingoutside of their home area

            Service Area The geographic area served by a wirelesssystem Same as Coverage Area

            Service Charge The amount you pay each month toreceive wireless serviceThis amount is fixed and paidmonthly regardless of how much or how little you useyour wireless phone

            Service Plan Rate or calling plan provided by a wire-less carrier Calling rates allotted minutes per month andmonthly fees vary by the service plan

            Service Provider Synonymous with WirelessCarrierA company that supplies telecommunicationservices (examples include ATampT Cingular Sprint PCSVerizon)

            Short Message Service The ability to send andreceive text messages on your wireless phoneWorksmuch like e-mail with a limitation to the number ofcharacters you can send and receive usually 100 to 200characters maximum

            Single Band Phone A wireless phone that operates ononly one frequency for example only analog or digital

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            Glossary of Wireless Terms bull Appendix A 207

            Single Mode A wireless phone that operates on onlyone frequency

            Slamming The unauthorized switching of a cus-tomerrsquos phone service to another carrier

            Smart Phone A class of wireless phones typically usedto describe handsets with many features and often a key-boardWhat makes the phone ldquosmartrdquo is its ability tohandle data not only voice calls

            SMS Refer to Short Message Service

            Subscriber A cellular phone user

            Standby Time The amount of time you can leaveyour phone on before you will need to recharge yourbattery

            Talk Time The amount of time you can actually talkon your phone before you have to recharge your battery

            TDMA Refer to Time Division Multiple Access

            Termination Charges Fees that wireless telephonecompanies pay to complete calls on wireline phone net-works or vice versa

            Time Division Multiple Access A method of digitalwireless communications transmission that allows a largenumber of users to access (in sequence) a single radiofrequency channel without interference by allocatingunique time slots to each user within each channel

            Toll Charges Charges for placing long distance calls

            Toll-Free Calling Area An area in which calls can beplaced without incurring long distance charges

            Tri-Mode Phone Phones that work on three fre-quencies typically using 1900 MHz 800 MHz digital orreverting to 800 MHz analog cellular when digital is notavailableAlso these phones may have the ability to workon 900 MHz networks overseas

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            208 Appendix A bull Glossary of Wireless Terms

            Voice Activation A feature that allows a subscriber todial a phone by spoken commands instead of pressingthe number keys physicallyThe feature contributes toconvenience as well as safe driving

            Voice Mail A system that answers phone calls andrecords incoming messages

            Voice Recognition The capability for cellularphones PCs and other communications devices to beactivated or controlled by voice commands

            Voice-Activated Dialing A feature that allows usersto speak words into a wireless phone to cause it to dialpreprogrammed telephone numbers without using thebuttons

            WAP Refer to Wireless Application Protocol

            WBMP Refer to Wireless Bitmap Images

            Wireless Using the radio-frequency spectrum fortransmitting and receiving voice data and video signalsfor communications

            Wireless Application Protocol A universal standardcreated to allow access to the wireless Internet

            Wireless Bitmap Images The preferred file formatfor displaying images on wireless devices

            Wireless Carrier A company that provides wirelesstelecommunications services Same as Service Provider

            Wireless Internet An RF-based service that providesaccess to Internet e-mail andor the World Wide Web

            Wireless Internet Portal Web services that let userscreate a personal Wireless Internet experience

            Wireless Markup Language The language used tocreate Web sites accessible by wireless devices

            WML Refer to Wireless Markup Language

            WMLScript Web programming similar to JavaScriptwhich allows the wireless user to see certain Web content

            wwwgetconnectedcom

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            How to Use theGetConnectedcomWeb Site

            209

            Appendix B

            165_cell_CApxBqk 111401 444 PM Page 209

            210 Appendix B bull How to Use the GetConnectedcom Web Site

            IntroductionThe GetConnectedcom Web site was created to provide you with awide choice of up-to-date plans that are available in your area for com-parison and purchaseWe have created a variety of online tools to helpyou determine which plan will work best for you Itrsquos like runningaround all over town and asking all your friends what they do but youcan do it all in less than 30 minutesWhether you are a first-time buyeror just looking for a better deal we can help you

            Home PageWhen you go to wwwGetConnectedcom you will see our homepage (see Figure B1)We sell a variety of telecommunication servicesfrom wireless phones to high-speed Internet and long distance serviceClick Wireless

            wwwgetconnectedcom

            Figure B1 The GetConnectedcom Home Page

            165_cell_CApxBqk 111401 444 PM Page 210

            How to Use the GetConnectedcom Web Site bull Appendix B 211

            Enter the ZIP code for the place you will be activating service(see Figure B2) For most people this is your home ZIP code Forsome it may be your work ZIP code If you are moving and donrsquotknow your ZIP code yet you can choose a city and a state and see theplans that are available in the city

            WHY DO YOU NEED MY ZIP CODEWireless services are available only in certain areas The plans thatyou can buy are different if you live in California than if you live inFlorida When you enter your ZIP code we search through all of theplans and show you only the ones that will work where you live

            Wireless Home PageAfter entering your ZIP code you will see all of the options availableto you (see Figure B3) Feel free to browse around Everyone has dif-

            wwwgetconnectedcom

            Figure B2 Enter Your ZIP Code

            165_cell_CApxBqk 111401 444 PM Page 211

            212 Appendix B bull How to Use the GetConnectedcom Web Site

            ferent shopping stylesWe recommend selecting your plan your phoneand any accessories you might needAlthough we detail this shoppingprocess for you you could choose to start with a phone or a GreatDeal We will also provide some helpful hints on the tools that can helpyou make a decision

            Havenrsquot Decided Which Plan Is for You Start HereGetConnectedcom offers a variety of tools to assist you in selecting theservices and phones that are right for youThese tools can help youfind exactly what yoursquore looking for online if you havenrsquot alreadydecided

            wwwgetconnectedcom

            Figure B3 Shopping Options for Purchasing Wireless

            165_cell_CApxBqk 111401 444 PM Page 212

            How to Use the GetConnectedcom Web Site bull Appendix B 213

            Lifestyles If you have only a general idea of how you woulduse your cellular phone this will be the most helpful tool foryou Based on the lifestyle you select the plans you see will benarrowed down to the ones that are in that usage range

            Wizard This tool is best if you have a good idea of howyou will use your phone (maybe yoursquove had one before) or ifthere are features you know you needThe more informationyou provide the more specific the plans you see will be Ifyou want to see more plans back up and deselect informationand watch your choices grow

            Bill Calculator Do you happen to have your bill with youWant to make a best guess Enter your peak minutes off-peakminutes long distance minutes and roaming minutes and thecalculator will show you which plan is the most cost effectivefor youThe result set you see will list all of the plans withyour calculated monthly bill estimate sorted by least to mostexpensive

            Picking a PlanClick By Plans and you will see a complete list of all of the plansavailable in your ZIP codeThis list could contain between 20 and 100different plans showing each of the wireless carrierrsquos local regional andnational plan offerings It may seem overwhelming but we have builtsome features to help you trim the list down quickly to just your rangeThen you can compare the details pick the best plan and be on yourway to choosing a phone

            NOTE

            Some wireless carriers that you know in your area might not showup in the listing This may be because they have been unable toprovide us with accurate information

            Browsing by PlansThanks to the highly competitive market place that wireless carriersshare you have many different features on which to base your decision

            wwwgetconnectedcom

            165_cell_CApxBqk 111401 444 PM Page 213

            214 Appendix B bull How to Use the GetConnectedcom Web Site

            You can choose by monthly fee or number of minutes or wireless carrierbrand nameThe tools on this page are designed to help you select a planbased on the factors that are most important to you (see Figure B4)

            Sort Buttons Click any of the sort buttons to sort theplans by the information in that column

            Filters By selecting options within these filters you cannarrow down the plans to just what you want to see

            Compare See a few plans that look good but you canrsquotquite tell why they are different Check the box next to theplan (up to five plans) then click the Compare button at thetop of that columnYou will be shown the detail level infor-mation for those plans side-by-side so you can pick the bestplan for you

            Detailed Information To view additional information onany plan click either the plan name or the Details link

            Promotional Information Click the promo icon to seeall of the promotions available with that plan

            Phones Want to quickly see which phones are availablewith which plans Click the Phones link and you will see allof the phone choices available with that plan

            wwwgetconnectedcom

            Figure B4 Shopping by Rate Plans

            165_cell_CApxBqk 111401 444 PM Page 214

            How to Use the GetConnectedcom Web Site bull Appendix B 215

            When you find the plan that is right for you click Add to Cart andyou will be moved seamlessly on to the next stepmdashchoosing a phone

            Picking a Phone Once you click Add to Cart you will see all the phones available withthat plan Be aware that if you chose a plan because of its advanced fea-tures you will want to make sure the phone you are selecting also hasthat physical capability If you are intimidated by the price of thephone keep in mind that rebates or other promotional offers can signif-icantly reduce the cost to you

            Although the number of phones from which you can select ismuch smaller than the number of plans you sorted through it can beequally intimidating if you arenrsquot exactly sure what you wantAs in thepreceding sectionldquoBrowsing by Plansrdquo we have built in some tools tohelp you narrow down your choicesAll of the filter sort compare anddetail tools are available in this section as well

            When you see the phone you like click Select a Phone and youwill be shown more features of that phone Click Add to Cart andyou will be moved on to the next stepmdashselecting accessories

            HELPFUL HINT

            Most wireless carriers offer the same set of phones with all oftheir plans with the exception of some of the newest phones Ifthe kind of phone you get is more important to you than the planyou choose then you may want to start by picking a phone andthen choosing between the plans that are compatible with itwwwGetConnectedcom helps you shop this way too

            Browsing by PhonesIf only a certain phone will do choose the By Phones selection fromthe left navigation bar or from the Wireless home pageThis page showsyou all of the phones available to you in your ZIP code from all of thewireless carriers (see Figure B5)

            In the 3 Ways to Shop box you can either see all the phones inyour area or quickly drill down to your top priorityWhether it isNokia all the way or the smallest phone ever these links will take youto a list of phones (with pictures) where you have tools to help you

            wwwgetconnectedcom

            165_cell_CApxBqk 111401 444 PM Page 215

            216 Appendix B bull How to Use the GetConnectedcom Web Site

            decideThese tools are the filter sort compare and detail toolsdescribed earlier

            In the Top Sellers box we show you the top-selling phones foryour area so you know what everyone else is buying In the FeaturedProducts box we always show you the phones that our in-houseexperts think are a great value for the price Click the picture to gostraight to the detail page for that phone where you can get moreinformation

            Choosing AccessoriesAll of the accessories that you will be shown are compatible with thephone that you have selected If you are interested in customizing yourphone so that you can rapidly charge the battery or change the face-

            wwwgetconnectedcom

            Figure B5 Browsing by Phones

            165_cell_CApxBqk 111401 444 PM Page 216

            How to Use the GetConnectedcom Web Site bull Appendix B 217

            plate covers select your accessories here Click Add Accessories toCart and anything you have selected will be placed in your cart withyour plan and phone

            If you are interested in buying accessories for gifts you can also buya phone accessory by itself Choose the By Accessories selection fromthe left navigation bar or from the Wireless home page (see Figure B6)As in the sectionldquoBrowsing by Phonesrdquo these links will take you to alist of accessories (with pictures) where you have tools to help youdecideThese tools are the filter sort compare and detail toolsdescribed earlier

            In the Top Sellers box we show you the top-selling accessories soyou know whatrsquos popular In the Featured Products box we display avariety of accessories Click the picture to go straight to the detail pagefor that phone where you can get more informationAt any point thatyou find what you are looking for click Add Accessories to Cartand anything you have selected will be placed in your cart

            wwwgetconnectedcom

            Figure B6 The Accessories Page

            165_cell_CApxBqk 111401 444 PM Page 217

            218 Appendix B bull How to Use the GetConnectedcom Web Site

            Your Shopping CartNow you will see a preview of your selected plan phone and acces-soriesYou will also see a summary of the promotions available with theitems in your cartThese promotions will include promotions availablethrough your wireless carrier and exclusively through your retailer(GetConnected Inc) Click Checkout and you will be guided throughthe ordering process

            Ordering at GetConnected IncOrdering on wwwGetConnectedcom is easy and secure All you haveto do is complete these few short steps

            1 Begin Secure Check Out link

            2 Your Order Information Collects the general informationabout you such as your name and contact information

            3 Order Form Collects specific information that the wirelesscarrier needs to know about the plan you have selectedThispage is where you get to choose your contract lengths andother service options like voice mail

            4 Shipping Options If you have selected accessories youwill be asked to choose your preferred shipping method

            5 Place Your Order Final Confirmation If your creditcard information is required for a credit check or for chargesyou will enter that information hereThis page also confirmsyour purchases your totals and your promotionsYou mustclick Place Order to complete your order

            6 Order Confirmation This page has your order number asummary of your selections and how you can contact us foradditional assistance if needed

            After you have completed your order you will receive an e-mailright away that contains your GetConnected Inc order number a sum-mary of your selections and some specific information on what toexpect from the wireless carrier you have selected

            wwwgetconnectedcom

            165_cell_CApxBqk 111401 444 PM Page 218

            How to Use the GetConnectedcom Web Site bull Appendix B 219

            wwwgetconnectedcom

            WHAT IF I DONrsquoT LIKE TO ORDER ONLINECall 1-800-775-2506 and our Customer Care Team will completeyour order with you Although our ordering process is completelysecure we understand if you prefer not to put your personal infor-mation online

            ChecklistFor the quickest way to order a phone follow these steps

            1 Go to wwwGetConnectedcom

            2 Click Wireless

            3 Enter your ZIP code

            4 Choose By Plan

            5 Pick a plan

            6 Click Add to Cart

            7 Pick a phone

            8 Click Select Phone

            9 Click Add to Cart

            10 Pick accessories for your phone

            11 Click Add Accessories to Cart

            12 Review your order selections and click Checkout

            13 Click Begin Secure Checkout

            14 Fill in your order information and click Continue

            15 Fill in your service options and click Continue

            16 Review your order selections for final confirmation and clickPlace Order

            17 Get your brand new phone

            165_cell_CApxBqk 111401 444 PM Page 219

            165_cell_CApxBqk 111401 444 PM Page 220

            221

            Index10-10 service plans 1271900 MHz 16425G services 1943G (3rd Generation)defined 198devices and services 183 194

            800 MHz 900 MHz 164

            AAC battery chargers 111access fees defined 198accessoriesbatteries See batterieschoosing 15 216free 174phone jacks 61wireless phone 108ndash113

            activation fees 127 198Advanced Mobile Phone Service

            See AMPSadvantagesof CDMA 34of digital phones 27

            air interface defined 198airtime defined 198Alltel 135 150alphanumeric display messaging 198America Online Internet portal 50AMPS (Advanced Mobile Phone

            Service)defined 198history 6 24ndash25frequency reuse plans 32

            analogdefined 198technology described 24ndash25

            analog vs digital 6comparisons 26

            features capacity 32introduction 22summary of differences 29 182ndash83

            antennasdefined 198wireless phone 59

            architecture of GSM 35area code defined 198Argentina wireless carriers in 168ATampT first mobile phone service 23ATampT Wireless 135national network (fig) 140 147prepaid plan 129roaming options 162sample coverage maps (fig)

            137ndash38ATampT WorldConnect Service 166Australia wireless carriers in 168automatic call delivery defined 199automatic redial 62

            Bbandwidth defined 199base station defined 199batterieschargers 111ndash12dead 192level indicator 63life digital phone advantage 27NiMH vs Li-Ion 183talk and standby time effects 80types 113wireless phones 61

            belt clips 109benefitsof ESMR 37ndash38of GSM 35ndash36of TDMA 37

            165_cell_Indexqk 111201 432 PM Page 221

            222 Index

            Bill Calculator tool GetConnectedcomWeb site 213

            billing one-minute increments 126bills monthly 124ndash25Brazil wireless carriers in 168broadband defined 199browsing service plans 213bundling defined 199business card exchange 67

            Ccalculators 63calendars reminders 63call blocking defined 199caller ID 65defined 199fees for 127

            call forwarding 65 128 199call logs 63call return defined 199calls multiple person 37call waitingdefined 65 199fees for 128

            Canada wireless carriers in 168cancellation fees 127 199capacity CDMA benefits 34car hands-free kits 108ndash109carriersdefined 200wireless See wireless carriers

            cases for phones 77 109CB radios 23CDMA (Code Division Multiple

            Access) 24benefits of 33ndash34defined 200described 33and leading service providers (table) 39

            cell phones choosing 4ndash5 215ndash16

            cell sites defined 200cells defined 6 200cellulardefined 6 24 200vs PCS 182plans 32technology basics 6

            Centennial Cellular 155Century Telephone 155changing phone numbers 188service plans 187

            channelscircuit-switched vs packet-switched

            data 52defined 200TDMA technology use of 36

            charger jacks 62chargers 111chargestermination defined 207toll defined 207See also costs fees

            China wireless carriers in 168choosing wireless phonescost 13features 10service plans 7using GetConnectedcom Web site

            215ndash16choosing wireless services and plansassessing coverage needs 8cost 13using GetConnectedcom Web site

            212ndash15Cincinnati Bell Wireless 156Cingular Wireless 135coverage map (fig) 146national coverage map (fig) 143prepaid plan 129

            circuit-switched data

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 222

            Index 223

            defined 200transfer 52

            Clear key 61clocks 63 67Code Division Multiple Access See CDMAcolordisplay wireless phones 59 67of phones 78

            combining devices 193combining promotions 174compact phones 75comparing popular wireless phones 81compatibility of US digital and

            worldwide networks 8competing digital standards 33components of wireless phones 58contract length-based incentives 174contracts wireless carrier 188costsactivation and other fees 127belt clips 110breaking down plans and fees 124CDMA phones 34digital advantages 27dropping in future 190faceplates 113frequently asked questions about 185ndash86generic phone bill (table) 125hands-free kits 109incoming calls 185incremental charges 202Internet-ready phones 47range of 80rate plans 14roaming 162ndash67satellite phones 169service plan rate structures 121shopping by rate plans 214wireless phone service 13

            countries guide to wireless carriers in167ndash68

            coverageareas 134 200 202assessing your needs 8ATampT Wireless national map (fig) 147Cingular Wireless national map (fig)

            143 146comparing phone plans 122digital phones disadvantage 28local 136national regional 139Nextel national map (fig) 149Qwest national map (fig) 153sample maps (figs) 137 138Spring PCS national map (fig) 148Triton PCS national map (fig) 154VOICESTREAM Wireless national map

            (fig) 151US Cellular national map (fig) 152

            creditcards 188checks 130service 172

            Cricket Communications 123 135156 161

            currency converter 67custom ring tones 64

            Ddata cables 51datafax capable 66data speed 52data transfercircuit-switched and packet-switched 52rates wireless phones 45

            devices combining 193dial-around services 127dialingautomatic redial 62last number recall 63voice-activated defined 208

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 223

            224 Index

            digitaldefined 200phones advantages and disadvantages

            of 27ndash28standards competing 33systems types used in the US 33terms and definitions 32ndash40

            Digital Subscriber Line (DSL) 45 191digital technologybenefits and disadvantages of 26described 22and wireless 6

            digital vs analog 6comparisons 26introduction 22summary of differences 29 182ndash83talk time and standby time 80

            directory assistance fees 128directory of wireless carriers 144ndash56displayalphanumeric defined 198liquid crystal defined 203menus and keys 60multicolor screens 67roaming symbol 160wireless phones 45 59

            disposing of phones 191ndash92Dobson Communication Corp 155domestic roaming options 161dropped cells 34DSL (Digital Subscriber Line) 45 191dual-band phones 183 201dual mode phones 76 201Duetsche Telecom 166duplex devices 23

            EEDACS (Ericssonrsquos Enhanced Digital

            Access Communications System 37

            e-mailcombining with phones 193and Wireless Internet 44 49wireless phone features 10

            emergency calling 65Enhanced Specialized Mobile Radio See

            ESMREriccson R289LX (fig) 73Ericsson R289LX 58ndash59Ericsson R289LX (fig) 78 82Ericsson R289LX Internet-ready

            phone 48Ericssonrsquos Enhanced Digital Access

            Communications System (EDACS) 37

            ESMR (Enhanced Specialized MobileRadio)

            described 37ndash38 201digital system type 33and leading service providers (table) 39

            European frequency 164Excite Internet portal 50extended service areas defined 201

            Ffaceplates 72 78 113FAQsabout phones 182ndash83about services 183ndash88

            faxesfax-capable phones 66and wireless data 51

            FCC 201approval of AMPS 24phone frequency authority 23

            featuresof wireless phones (fig) 59requiring service 65

            Federal Communications CommissionSee FCC

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 224

            Index 225

            wwwgetconnectedcom

            feesaccess and activation 198cancellation defined 199Universal Service 127See also charges costs

            flip style phones 77FM 25France wireless carriers in 168free accessories 174free advances services 173frequencydefined 201hopping 35reuse plans 32

            frequently asked questionsabout phones 182ndash83about services 183ndash88

            Ggames 63Germany wireless carriers in 168GetConnectedcom Web sitechoosing accessories 216home page 210introduction 210ordering 218picking a phone 215picking a plan 213promotions 172shopping by rate plans 214

            GHz (gigaHertz) defined 201Global Positioning System See GPSGlobal System for Mobile

            Communications See GSMGPS (Global Positioning System) 201GSMbenefits of 35ndash36defined 202described 35digital system type 33

            digital technology 24and leading service providers (table) 39and TDMA 35

            guidelines for equipment services forvarious users (table) 17

            guide to international wireless carriers(table) 167ndash68

            HHandheld Device Markup Language

            (HDML) 202handset insurance 128handsets defined 202hands-free defined 202hands-free jacks 62hands-free kits 108ndash109hands-free speakerphone defined 202Handspring Visor Phone 193HDML (Handheld Device Markup

            Language) 45 202hertz defined 202holsters phone 109home coverage area defined 202Hz defined 202

            IiDEN (Integrated Dispatch Enhanced

            Network) 37 202included minutes rate plans 126incoming calls costs 185incremental charges defined 202insurance handset 128Integrated Digital Enhanced Network 203Integrated Services Digital Network

            (ISDN) 203interference multipath 34internationalcalling fees 128roaming options 164

            InternetWireless See Wireless Internet

            165_cell_Indexqk 111201 432 PM Page 225

            226 Index

            Internet access 191Internet-ready phones (fig) 48infrared feature 67infrastructure development for wireless 192ISDN (Integrated Services Digital

            Network) 203Italy wireless carriers in 168

            Jjacks 61Japan wireless carriers in 168

            KKbps defined 203keypad letters 60keypad lock 63Kyocera QCP-2035 (fig) 83Kyocera QCP 6035 (fig) 73 84

            Llandline defined 203laptops Internet service kits 49last number recall 63LCD (liquid crystal display) 45 203leading service providers (table) 39letters keypad 60Lifestyles tool GetConnectedcom

            Web site 213Li-Ion batteries 113 183limited time offer 175liquid crystal display (LCD) 45 203lithium-ion batteries 113 183local calling area defined 203local coverage 136local number portability defined 203locking keypad 63long distance 186comparing phone plans (table) 122

            fees 126low-earth orbit defined 203

            Mmemory dialing defined 203memos voice recorders 68message alert defined 204message key 61messagingalphanumeric defined 198picture 67text 66

            Metropolitan Service Area (MSA) 204Mexico wireless carriers in 168MHz defined 204micro-browsers 45 204MIN (Mobile Identification Number) 204minutes free 175Mitsubishi T250 Internet-ready phone

            (fig) 48 85Mobile Identification Number (MIN) 204mobile-to-mobile calling 128modems using wireless phone as 51modes single dual and tri-mode 76monthly access charges defined 204Motorola i1000 (fig) 79Motorola i1000plus (fig) 86Motorola i2000 (fig) 77 87Motorola i2000plus 165Motorola i550plus (fig) 88Motorola i700 (fig) 73Motorola i700plus (fig) 89Motorola V239 (fig) 90Motorolarsquos Integrated Dispatch Enhanced

            Network (iDEN) 37MP3combining with phone 193players 67

            MSN Mobile Internet portal 50multipath interference 34

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 226

            Index 227

            wwwgetconnectedcom

            NNAMPS (Narrowband Advanced Mobile

            Phone Service) 204national coverage 139Cingular Wireless (fig) 143 146ATampT Wireless (fig) 140 147Nextel (fig) 149Qwest (fig) 153Sprint PCS (fig) 141 148Sprint PCS (fig) 141Triton (fig) 154US Cellular (fig) 152VoiceStream (fig) 151

            nationwide long distance defined 204nationwide plans 184Netherlands wireless carriers in 168networks available 76Nextel 135 161 190nationwide coverage map (fig) 149national service plan 124international roaming options 165

            NiCad batteries 113 205nickel cadmium batteries 113 205nickel metal hydride batteries 113 183NiMH batteries 113 183Nokia 3360 91Nokia 3360 74 (fig) 91Nokia 5165 (fig) 73 77 92Nokia 6160 (fig) 93Nokia 8200 62Nokia 8260 (fig) 75 94Nokia AC Battery Charger (fig) 112Nokia Belt Clip (fig) 111Nokia Car Charger (fig) 112Nokia Desktop Charger (fig) 112Nokia Full-Phone Case (fig) 110Nokia Hands-Free Kit (fig) 108Nokia Semi-Phone Case (fig) 110no service indicator defined 205NTT DoCoMo 194numeric paging 63

            Ooff-peak times defined 205onlineordering phones 219resources wwwGetConnectedcom 7

            OpenWave 45ordering at GetConnected Inc 218

            Ppacket-switched datadefined 205transfer 52

            pager numeric 63paging defined 205Palmcombining with wireless phone 67synchronizing phone with 68

            Panasonic Allure (fig) 95Panasonic Versio (fig) 96PCS (Personal Communications

            Services) 6 24defined 205synchronizing phone with 68vs cellular 182

            PDA (Personal Digital Assistant)combining with phones 193defined 205

            peak hours 12peak periods defined 205per minutes fees 126Personal Communication Services

            See PCSPersonal Digital Assistant See PDApersonalized ring tones 64phone accessories See accessoriesphone bill generic (table) 125phone booksincoming number storage 63variety of 64

            phone jacks 61

            165_cell_Indexqk 111201 432 PM Page 227

            228 Index

            phonesaccessories See accessoriesdisposal considerations 191dual-band 183frequently asked questions about 182mode 185satellite 192smart defined 207tri-mode defined 207wireless See wireless phones

            picture messaging 67portals top Wireless Internet (table) 50Portugal wireless carriers in 168predictive text entry 61predictive text input 68prepaid cellular defined 205prepaid service plans 128ndash29prepaid wireless 14promotions 14 172ndash76combining 174GetConnectedcom 172helpful hints 175

            QQwest national network map (fig) 153

            Rradio frequency defined 205rapid battery chargers 111rate plans 11 120ndash30considerations for selecting 126cost 14prepaid option 128shopping by 214types of (table) 135upgrading 126Wireless Internet service 49

            real-time clocks 67rebates 173 188

            redial automatic 62regional coverage 139regional service plans 123resolution (display)Web sites and 45RF (Radio Frequency) defined 206ringer control 63ring tones downloading different 10roadside assistance defined 206roamer port defined 206roamingcharges See roaming chargesdefined 206described 184domestic options 161indicator 65 206international options 164introduction 160service plans 7summary 169

            roaming charges 184comparing phone plans (table) 122considerations when selecting rate

            plan 126digital phone disadvantage 28national plans with 124national plans without 123typical bill (table) 125

            Rural Cellular Corporation 155

            SSamsung Belt Clip (fig) 111Samsung Car Hands-Free Kit

            (fig) 109Samsung Full-Phone Case (fig) 110Samsung N200 48 74 79 97Samsung Uproar MP3 (fig) 74 98Sanyo SCP-5000 (fig) 99Sanyo SCP-6000 (fig) 100satellite phones 169 192security digital phone advantages 27

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 228

            Index 229

            service areascoverage 134defined 206described 136extended defined 200metropolitan defined 204

            service credits 172service plans 120ndash30changing 187choosing 7ndash8 213credit checks 130defined 206frequently asked questions about 183regional plans 123samples of (table) 129summary of 131

            service providersdefined 206evaluating quality of service 140ndash43finding in your area 135guide to international 167ndash68introduction 134leading (table) 39types of rate plans (table) 135wireless carrier directory 144ndash56See also wireless carriers

            service quality 140ndash43 184service plan rates See costsservicesthird party 50Wireless Internet 49

            Short Message Service See SMSsignal strength indicator 64SIM personalizing phone with 35single band phones 28 206single mode phones 76 207size weight of phones 72slamming defined 207smart phones defined 207SMS (Short Message Service) 10 66 206Softwarecom 45

            South Africa wireless carriers in 168South American frequencies 164South Korea wireless carriers in 168Southwestern Bell 23Spain wireless carriers in 168speaker phones 10 68special deals promotions 172ndash76spread-spectrum modes 37Sprint PCS 135national network (fig) 141 148roaming options 163

            Sprint Touchpoint 1100 (fig) 101Sprint Touchpoint 2100 (fig) 102Sprint Touchpoint 2200 (fig) 103Sprint Touchpoint 5200 (fig) 104stand-by-time defined 207standby time vs talk time 183Subscriber Identity Module (SIM) 35subscribers defined 207Sweden wireless carriers in 168

            TTaiwan wireless carriers in 168talk time vs standby time 80 183 207taxes 127TDMA (Time Division Multiple

            Access) 24benefits of 36ndash37defined 207described 36digital system type 33and GSM 35and leading service providers (table) 39

            Telecommunications Act 25Telecorp 155Telic 61termination charges defined 207textpredictive text entry 61messaging 66 128

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 229

            230 Index

            Third Generation Wireless See 3G (3rd Generation)

            third parties services provided 50three-way calling 65 128timepeak vs off-peak hours 185slotsTDMA use of 36talk defined 207talk vs standby 80 183

            Time Division Multiple AccessSee TDMA

            toll charges defined 207toll-free calling areas defined 207toll free number calls 186Touchpoint 1100 (fig) 75 79Touchpoint 2100 (fig) 74Touchpoint 5200 (fig) 75travelingabroad service plans 8See also roaming

            tri-mode phones 76 207Triton PCS southeast coverage map

            (fig) 154Triton PSCSunCom 135Turkey wireless carriers in 168two-way radio service 10

            UUnited Kingdom wireless carriers

            in 168upgrading rate plans 126usagechoosing service plans 7considerations 11ndash12sample schedule of potential phone

            (table) 12US Cellularnational network map (fig) 152rate plan 135

            VVerizon Wireless 135 139national rate map (fig) 145prepaid plan 129roaming options 163

            vibrate mode 64Vindigo Internet portal 50Visor phone 193voice-activateddialing defined 208functions 66

            voicemail 66 186conserving minutes 128defined 208fees for 127

            voice memo recorder 68voice recognition defined 208VoiceStream 135international roaming options 166national network map (fig) 151national service plan 124

            volume control 63ndash64

            Wwalkie-talkies 5 22 23WAP (Wireless Application Protocol) 45

            66 208WBMP (wireless bitmap pictures) 46 208Web theaccessing with wireless phones 46ndash47surfing with wireless phones 10

            Western Wireless 155wireless defined 24 208Wireless Application Protocol See WAPWireless Bitmap Images See WBMPwireless carrierschanging 187and content providers 50

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 230

            Index 231

            data speed 52defined 208directory of 144ndash56services provided 49See also service providers

            wireless data and faxes 51Wireless Internet 208access to 10application protocol See WAPintroduction 44top portals (table) 50

            Wireless Internet portal defined 208Wireless Markup Language (WML) 208wireless networks by country (table) 168wireless phonesaccessing the Web through 46ndash47accessories 108ndash113antenna 59batteries 113browsing for 216case design 77chargers 111choosing 4ndash5 10 215comparing popular 81ndash104components of 58ndash68data transfer rate 45display screen 59evolution of 22faceplates 113flip style 78frequently asked questions 182guide to 71ndash104guide to features of 62Internet-ready 47introduction to 5ndash7menu selection keys 60networks available 76and Palm 67plans (table) 122popular comparing 81

            predictive text entry 61purchasing through

            GetConnectedcom 212range of 186roaming symbol 160satellite 169 192screen display (fig) 46shopping by rate plans 214size weight of 72synchronizing with Palm or PC 68

            using as modem 51 165wireless servicesgrowth of 190guidelines for various users (table) 17inconsistency 184prepaid 14See also service providers

            wireless technologiesanalog and 25described 22

            Wireless Wizard 13Wizard tool GetConnectedcom

            Web site 213WML development of 45WMLScript defined 208WML (Wireless Markup Language) 208WorldCell international roaming

            options 166worldwide networks compatibility with

            US digital phones 8wwwGetConnectedcom 7

            YYahoo Internet portal 50Yankee Group 139 190

            Zzip codes GetConnectedcom

            Web site 211

            wwwgetconnectedcom

            165_cell_Indexqk 111201 432 PM Page 231

            SYNGRESS SOLUTIONShellip

            solution s s y n g r e s s c o m

            Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

            Price $2995 US $4695 CAN

            AVAILABLE JANUARY 2002wwwsyngresscom

            AVAILABLENOWwwwsyngresscom

            Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) to inter-act with the ldquostuffrdquo that makes the Internet run toexperience it in a fun and meaningful way In thisbook wersquove created a spirit of adventure and dis-covery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

            Price $2995 US $4695 CAN

            165_cell_Indexqk 111201 432 PM Page 232

            SYNGRESS SOLUTIONShellip

            solution s s y n g r e s s c o m

            Building Robots with LEGO MINDSTORMSThe LEGO MINDSTORMS Robotics Invention System(RIS) has been called ldquothe most creative play systemever developedrdquo This book unleashes the full powerand potential of the tools bricks and componentsthat make up LEGO MINDSTORMS Some of theworlds leading LEGO MINDSTORMS inventorsshare their knowledge and development secrets Youwill discover an incredible range of ideas to inspireyour next invention This is the ultimate insiderslook at LEGO MINDSTORMS and is the perfectbook whether you build world-class competitiverobots or just like to mess around for the fun of itISBN 1-928994-67-9

            Price $2995 US $4695 CAN

            AVAILABLE JANUARY 2002wwwsyngresscom

            AVAILABLENOWwwwsyngresscom

            Journey to the Center of the InternetWouldnrsquot it be great if you could learn about theInternet by actually traveling through it the sameway your e-mail does Thatrsquos what Journey to theCenter of the Internet is all about Itrsquos an effort tode-mystify technology and allow the average noncomputer scientist (which is most of us) tointeract with the ldquostuffrdquo that makes the Internet runto experience it in a fun and meaningful way Inthis book wersquove created a spirit of adventure anddiscovery as we use our imaginations to chart acourse through the InternetISBN 1-928994-75-X

            Price $2995 US $4695 CAN

            Back adqk 111201 232 PM Page 233

            220_CitrixXP_05qxd 32702 421 PM Page 208

            • Cover
            • Table of Contents
            • Foreword
            • Part I
            • Chapter 1
            • Chapter 2
            • Chapter 3
            • Chapter 4
            • Part II
            • Chapter 5
            • Chapter 6
            • Chapter 7
            • Part III
            • Chapter 8
            • Chapter 9
            • Chapter 10
            • Chapter 11
            • Part IV
            • Chapter 12
            • Chapter 13
            • Appendix A
            • Appendix B
            • Index
            • Related Titles

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