Transcript
Tenedo is a specialist in the support functions and NTICs fields.
Global solution for internal resources and services
www.tenedo.com
contact@tenedo.fr
CREATIVE ENABLER
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Performance Provisioning
the first « Business Mall center »
Summary
Tenedo SAS - Internet Software Editor - SaaS Solution vendor - Consulting and training.
• Created in 2009 (after 4 years R&D and experimentations with SFR)
• Founder : Xavier Gaucherand
Our Specialties for medium and large companies (from 200 employees to more than 10 000)
• More than 20 years of experience entirely dedicated to support functions
• Performance and optimization of “support functions” (IT, RH, Finance, G&A, FM, Purchasing)
• Cost Management (TCO, TCS), new projects and implementations, merger and acquisitions
• Management and projects (BPR, Telecoms and IT projects, G&A, property management)
Main solution : Performance Provisioning (used by more than 10 000 employees)
• Complete Solution to simplify, improve and secure your employees provisioning processes (from entrance
to departure, for all types of goods : PC, lines, cars, rights, missions).
• Quick and easy to deploy, simple, ROI less than 7 months.
• Complementary assistance and services tailored to customer needs
Main offers
• Performance Provisioning (solution SaaS+Services or L+M+S (License + maintenance + services)
• Pilot of Performance Provisioning : full test available for 3 months
• Workshops, audit “Performance and Maturity”
Partenaires :
• Altimate, Bluetech inc., Capgemini, IBM (Partnerworld member), Innocherche,, Oracle (silver OPN ISV),
Scientipole Initiative, Talend, W4
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Company background
• TENEDO launched in 2009 by Xavier Gaucherand, is a spin off of SFR, a global
european leader in Telecommunications and Internet (turnover > 12bn€).
• Xavier Gaucherand is a specialist of IT and general administration and has developped
more than 20 years of succesfull experiences in managing, creating, developping and
deploying business solutions for support services.
• TENEDO offers comprehensive and interoperable solutions available in modes S+S or
SaaS (**)
• TENEDO is also a consulting company specialized in costs optimization, management,
implementation and benchmark of internal services
Performance Provisioning declines the concept of « Business Mall Center », and
enables secured and systematic process for allocating all resources and services used by
employees, consultants and partners
this symbol indicates that we have additional documentations, consulting or training on this
subject …
** S+S : Software + Services
SaaS : Software as a Service
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Performance Provisioning
General and Administration
HRLEGAL PURCHASESFINANCENTIC
Corp
General services
Property
Logistics
SuppliersProduction
SCM
distribution
Marketing
SalesCRM
Infrastructures
Value for the
Client
Our goal ? Drastically improve internal activities
« Performance Provisioning » enables modern, secured and systematic process
for allocating all types of ressources and services to employees and partners.
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Our value proposition ?
Performance Provisioning is focussed on 4 topics
• WEB SOLUTION : Deploy easily and at your speed a complete web solution
for managing the provisioning processes : to replace old applications and
forms, diminish papers and mails…
• SECURITY : Reduce risks : reinforcement of security, compliance with legal and
contractual obligations (SoX). PP takes into account resources dematerialization,
remote and tele-work.
• COSTS : Diminish costs : PP saves time and gives better knowledge of TCS
(Total Costs of Services) and SLA (Services Level Agreement) with contractors.
Easier inventories, less wasting and privileges
• CREATIVITY : reinforce cohesion and empowerment : modern, self-usage,
simplicity, scalability and open… PP simplifies activities, and facilitates information
sharing and cooperation between services.
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By modelizing the enterprise and major
processes like arrival, departure, and
internal services management…
BUSINESS SERVICES
Our vision is to offer to each entity an easy way
to manage, define and follow their internal
shops (ressources and services)
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BUSINESS MALL CENTER
How ? Process, methodology and vision
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HRLEGAL PurchasingFINANCENTIC
Corp
General services
Property
No more things carried away (email login, door cards, cell phones and laptops,
codes for networks)… We aim to give a complete, off the shelf, modern vision of
internal activites that speeds transactions and activies with security and reliable
datas
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ArrivalsMoves
abscencesRe-engineering
Mergers - acquisitionsOperations
ModificationsDepartures
CreateAttribute
DeleteRetstitute
Modify Suspend Resume
Employees Consultants Suppliers Partners Managers
Eligible users
Processes, events and movements
Tasks and actions
Performance Provisioning : model
Sources
Cigref
Gartner group
Markess international
Arseg – Buzzy ratios
Client survey byTenedo
Market survey by CsC for « SFR – Tenedo »
Club « Pilote des Processus »
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Concepts
Process « managing services »
Process « employee life cycle »
Enterprise / contractors Model
Web Solution + Services
Performance Provisioning
and additional services
Our strength
Combined expertise in IT
and business services
Synthesis : maturity and profitability
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Vertical
approaches
Forms and
directories
Business
Services
All resources and services you may use
A solution for all situations and moves
120; 13%
180; 20%
240; 27%
60; 7%
60; 7%
30; 3%
30; 3%
60; 7%
120; 13%
Moves
Arrivals (120 / an)
Moves (180 / an)
Updates and changes (240 /an)
Evolutions (60 /an)
Consultants (60 /an)
Merge and acquisitions (env. 30 /an)
Long term absence (env. 30 / an)
Organizational changes (60 /an)
Departures (120 /an)
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Example :
1 000 persons
900 moves / an
9 000 resources and services
Plus de 10 000 OST (orders)
(MAC = 0,9)
FINANCE
Rights signature, orders authorization
Stock options
Facilities Management
Roles (fire team member, first-aid worker)
Works, repairing
General Management
Discoutnts and advantages for employees
Reporting, policy and management of services
Human resources
Vehicles, faxs, videos
Business cards, training catalog,
Property and general services
Offices, work places
Furniture, movings
Badges, keys, access rights
Sales – R&D - Marketing
Goods and resources given for tests and demonstrations
Equipment for mobile employees,
With our solution, your creativity is boosted
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IT - Télécoms
PC, printers, accesses to applications
Fixed and mobile phones, rights
Services
Purchase
Resources for consultants
Subscriptions (internet, magazines)
Start in 3 stepsMode Full Web
No development
Simple
At your rythm
Step 1
Define and load eligible persons
Step 2
Preparing Business Services
(shops), rules and resources
Step 3
Operations
Previously
Concepts, analysis and choices
(standard or taylored) F
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Performance Provisioning Concepts
Business Services
Operational Managers
(BSOM)
Eligible parties
(employees and
consultants)
Resources Managers
(GR)
CATALOG(SHOPS) Resources
Workflow
BSOM : Business Services Operational Manager
GR : Gestionnaire de RessourcesPerformance Provisioning
« First business mall center »
Eligible
parties
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Eligible parties
Eligible parties are employees or consultants or partners
who can access the private « business mall center »
Performance provisioning is multi-socities and multi-sites
Your administrators canupload various datas for eligible parties (LDAP, HR systems, others) in many
ways (IHM, or batch)
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LE CATALOGUE
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For each shop of the « business mallcenter », a manager called « BSOM » is
defined by the direction
The BSOM and his teams input directly on the web, rules, policies, resources, contractors and « resources managers » in
the CATALOG.
Managing the catalogBSOM : Business Services Operational Manager
GR : Resources managers
Eligible parties
CATALOG1
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ResourceManager
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ORDER
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OperationsA dynamic workflow entirely driven by the catalog is included.
Automated anaysis produce most of the tasks,
increasing work facilty and reliabililty
WORKFLOW
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SynthesisDB
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Performance Provisioning : for your successes
HOMOGENEITY
– One portal for all your entities, cross team collaboration
– Same approach for all resources and services, facilitates collaboration
– Self configuration by your managers
– Compatibility with mobile workers
– Full web, easy to learn, easy to deploy, scalability
PROFITABILITY
– Faster, easier, save time, no more writing and re-writing
– 50% time saving in files and reporting treatment
– Costs savings (suppliers and managers of resources)
– Less paper, less archives, point and click
– Improve your adaptability and re-structurations
SECURITY
– Immediate access to information : who owns, who validated, who realized
– Quality and reliablity of informations
– Flexibilty and appropriate levels of controls
– Automatic alerts : arrivals, long term absence, departure, changes (fonction,
organisation)
Performance Provisioning (PP) : a global solution
Connected to HR databases and directories, PP helps you to manage all types of
resources and services, in perfect connexion with all the events of your company
Complete solution, off the shelf, speeds transactions and activities
PP detects automatically moves and changes in your organisation, launches
processes, and reduces administrative work. PP controls, detects and memorizes
events.
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Experimented by SFR, European global leader Telecom area, with a turnover
>12 bn € . PP has been used by 10 000 persones (for 100 000 resources)
4 years of development and R&D
Full Web : available in SaaS mode or dedicated. Deployed as standard or taylored to
fit particular needs or requirements
To continue…
Documentations and offers
• Documentations
Available presentations
FAQ
Web sites
Videos
• Main Offers
Offer : « pilot » in partnership
with Cap Gemini
Offer : standard SaaS + Services
Offer : taylored L+M+S
• To deepen
Customized presentations for committees
Presentations of functionalities
Detailed presentations of offers
• Démonstrations
Demo Web
Test Web
Consulting and training
• Consulting : 2 samples
Workshop « benefits »
Mission « Performance and maturity »
• Trainings (1/2 day each)
IA 1 : introduction and concepts « business servcies »
IA 2 : discorvering « Performance Provisioning (PP) »
IA 3 : Managing catalog and services with PP
IA 4 : Benefits, costs and ROI
Trainings on demand
Services
Managed services
Delagated activites
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Partners, contributors and clients
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