Telemedicine Comes of Age (Randall Moore)

Product and Pricing Strategy

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Mercy Virtual | Product Portfolio

MV products and services span the care continuum, delivering healthcare from hospital to clinic to home and from sickness to health.

Healthcare “Lifecare”

TeleICU Remotely and

continuously monitor patients in the ICU,

augmenting bedside clinical insight and care

TeleSepsis

Within the Hospital Outside of the Hospital

SPARC TeleStroke

TeleHospitalist Characterize, detect and treat patients at risk of sepsis at the

first sign of deterioration to decrease morbidity and

mortality

Close gaps in acute care clinician coverage utilizing a

tiered service with phone call and full virtual hospitalist care

delivery

Provide centralized monitoring and valuable decision support

services that mitigate burdensome false positive

alarms

Enhance and enable stroke diagnose by virtually

connecting patients and beside providers with board-

certified neurologists

eSitter Conduct continuous and

cost-effective 24/7 observation for patients

requiring one-on-one staffing

Case Management

Enhance engagement, enrollment, and outcomes through advanced analytics, scalable outreach, and

personalized care planning

Engagement@Home Manage critically and chronically ill ambulatory patients with intensive virtual physician-led clinical team,

utilizing home monitoring

Pharmacotherapy Improve pharmaceutical

administration through formulary management, medication

adherence, and medication reconciliation

Wellness Engage and empower members in

management of their health through educational content,

forums, gamification, and incentives

Utilization Management Apply evidence-based

guidelines to optimize necessity /

appropriateness of medical services

Nurse on Call Provide on-demand

member-centric care decisions through protocol-

based interactive telephonic services

Condition Management

Coordinate health interventions for high-risk members with CHF,

COPD, asthma, diabetes, high-risk maternity, and mental issues

CONFIDENTIAL 2

Naomi’s Story