Transcript
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Synergy Insourcing Case study
www.synergyoutsourcing.com
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It all started in Surrey, UK
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It was in a microbiological testing Lab. . .
. . .nothing new to these guys
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But they had little involvement from the customer, but as the information came in . . .
zzz
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and the project un-folded, it became obvious this was urgent
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Then it hit them, they had no-body to do it. . .
. . .Everybody was busy on other projects
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We could outsource the work
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its far to sensitive, and simply, we don’t have the
time
CONFIDENTIAL
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No problem, we can get some temporary staff to help on the assignment
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Then the reality of the problem really kicked in
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Where are we going to get 9-10 analysts and free to
start the assignment now?
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mmm . . .
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. . .and in Weybridge, its not renowned for
Microbiologists
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After a sleepless night he decided take action
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That’s when I got the call
Hello
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Can you help me?
He explained he needed staff and quickly
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I had to get down there as quick as I could
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I explained, we do this all the time and really isn’t a problem
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Can we have onsite staff?
Then a list appeared, and said, if you can help . . .
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Yes, I said
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and what about my Intellectual Property?
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Don’t worry we can protect this
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Will they be able to keep to my high KPI’s
standards?
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That’s no problem
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One last thing, we have some pretty tight standards and
procedures here
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We make sure all the staff we provide comply to our client’s
standards and procedures
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Hmm. . .this sounds expensive
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Un nerving him, I explained our cost effective model on a fixed monthly fee
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With that, in no time, he and his team were delighted to get us on-board
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Suddenly his mood changed to a less excited state
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and calmly said It sounds great but I don’t have time to
manage more people
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I will get one my best project mangers onsite
right away
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Meanwhile . . .Boss wants you in Weybridge,
right away
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The Project Manager will be your point of contact
for everything
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Everything? Yes, and he
will do it all
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Also, you will have access to data and
workloads, let me show you
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With that, my work was done . . .
. . . and shot off back to the office
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6 weeks later
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what's been happening?
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That microbiologist assignment, we filled the positions within 3 weeks
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and the remaining roles, just now
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That’s great news !
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Here's the full report
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OutcomeThe Project Manager implemented a strategy to ensure the backlog was cleared and all quality and compliance issues were resolved or minimised. All compliance measures were agreed and stringent KPIs were agreed and maintained. Output and productivity was measured by key metrics driving efficiencies within the team.
The Project Manager ensured all data was submitted within the specified timelines and was wholly accountable for delivery. Reporting metrics were provided at agreed intervals and at performance and quarterly reviews that included key milestone deliverables and quality service outputs.
Synergy implemented the steady-state plan in the 6-week time frame required while responding to ad-hoc changes in scope, as required by the customer Quality Management team.
Synergy ensured that the customer had oversight and full visibility of the controls and
project in place, with appropriate involvement with the staff directly.
Synergy provided an effective, consistent and comprehensive service managed by an on-site Synergy Project Manager. The implanted team enabled our customer to respond quickly to a temporary increase in workload by delivering the pre-planned testing, which enabled our customer’s scientists to focus on core activities and keep projects on track.
The Synergy team successfully accomplished their objectives and enabled seamless transfer. The team were successfully re-deployed within Synergy to support other critical projects for Synergy clients.
We provided a quick and flexible resource to respond to our customer’s critical deadlines when their resources were limited.
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We are proud of what we do and hope you liked us sharing what we do best with you.
We help companies every day to meet their recruitment needs in every possible scenario and we always deliver, and that’s what puts us at the top of our game.
Any questions? Why not give us a call and we can have a chat and see how we can help you today.
07467 335446Rob.Gibbs@synergyoutsourcing.comwww.synergyoutsourcing.com
Contact Rob Gibbs
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