Synergy Science Case Study

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Synergy Insourcing Case study

www.synergyoutsourcing.com


It all started in Surrey, UK


It was in a microbiological testing Lab. . .

. . .nothing new to these guys


But they had little involvement from the customer, but as the information came in . . .

zzz


and the project un-folded, it became obvious this was urgent


Then it hit them, they had no-body to do it. . .

. . .Everybody was busy on other projects


We could outsource the work


its far to sensitive, and simply, we don’t have the

time

CONFIDENTIAL


No problem, we can get some temporary staff to help on the assignment


Then the reality of the problem really kicked in


Where are we going to get 9-10 analysts and free to

start the assignment now?


mmm . . .


. . .and in Weybridge, its not renowned for

Microbiologists


After a sleepless night he decided take action


That’s when I got the call

Hello


Can you help me?

He explained he needed staff and quickly


I had to get down there as quick as I could


I explained, we do this all the time and really isn’t a problem


Can we have onsite staff?

Then a list appeared, and said, if you can help . . .


Yes, I said


and what about my Intellectual Property?


Don’t worry we can protect this


Will they be able to keep to my high KPI’s

standards?


That’s no problem


One last thing, we have some pretty tight standards and

procedures here


We make sure all the staff we provide comply to our client’s

standards and procedures


Hmm. . .this sounds expensive


Un nerving him, I explained our cost effective model on a fixed monthly fee


With that, in no time, he and his team were delighted to get us on-board


Suddenly his mood changed to a less excited state


and calmly said It sounds great but I don’t have time to

manage more people


I will get one my best project mangers onsite

right away


Meanwhile . . .Boss wants you in Weybridge,

right away


The Project Manager will be your point of contact

for everything


Everything? Yes, and he

will do it all


Also, you will have access to data and

workloads, let me show you


With that, my work was done . . .

. . . and shot off back to the office


6 weeks later


what's been happening?


That microbiologist assignment, we filled the positions within 3 weeks


and the remaining roles, just now


That’s great news !


Here's the full report


OutcomeThe Project Manager implemented a strategy to ensure the backlog was cleared and all quality and compliance issues were resolved or minimised. All compliance measures were agreed and stringent KPIs were agreed and maintained. Output and productivity was measured by key metrics driving efficiencies within the team.

The Project Manager ensured all data was submitted within the specified timelines and was wholly accountable for delivery. Reporting metrics were provided at agreed intervals and at performance and quarterly reviews that included key milestone deliverables and quality service outputs.

Synergy implemented the steady-state plan in the 6-week time frame required while responding to ad-hoc changes in scope, as required by the customer Quality Management team.

Synergy ensured that the customer had oversight and full visibility of the controls and

project in place, with appropriate involvement with the staff directly.

Synergy provided an effective, consistent and comprehensive service managed by an on-site Synergy Project Manager. The implanted team enabled our customer to respond quickly to a temporary increase in workload by delivering the pre-planned testing, which enabled our customer’s scientists to focus on core activities and keep projects on track.

The Synergy team successfully accomplished their objectives and enabled seamless transfer. The team were successfully re-deployed within Synergy to support other critical projects for Synergy clients.

We provided a quick and flexible resource to respond to our customer’s critical deadlines when their resources were limited.


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We help companies every day to meet their recruitment needs in every possible scenario and we always deliver, and that’s what puts us at the top of our game.

Any questions? Why not give us a call and we can have a chat and see how we can help you today.

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Contact Rob Gibbs