State of the Union of Social Media and Mobile Marketing

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During this presentation, interlinkONE and Grow Socially CEO John Foley, Jr. presented the "State of the Union of Social Media and Mobile Marketing". John covered a number of important points, including:- Increasing Awareness and Becoming a Thought Leader- Generating Qualified Leads- Creating a Happy Customer- What Social Networks Do You Need to Be On Today?- What’s Next? And How Can You Prepare?- Best Practices for Social Media Campaigns- Why You Need a Mobile Website Today- Make Print Interactive: Best Practices for QR Codes- Get Local! Using Location-Based Marketing- What’s Next? Get Ready to Tap with NFC

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Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

Copyright © 2010 Grow Socially, Inc. All Rights Reserved.

State of the Union of Social Media and

Mobile MarketingJohn Foley, Jr.

CEO and FounderGrow Socially and interlinkONE

March 29th, 2012

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Intro: John Foley, Jr.

► Grow Socially, Inc. – Support Services

► Online Marketing/Social Media► Plan, Manage, Execute and Measure

► interlinkONE – Software (SaaS)► Enterprise Marketing Management

Software► Plan, build, manage, execute and

measure all marketing activities

I love Mar(H)keting!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

The Agenda

► Today’s World of Marketing and Communications

► Can Social Media Grow Your Business?

► Mobile: Reaching Consumers On the Go

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

TODAY’S WORLD OF MARKETING AND COMMUNICATIONS

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Marketing Used to Be Easier!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Inbound Marketing: Game-Changer

Websites, SEO, Social Media!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

What is Inbound Marketing?

http://en.wikipedia.org/wiki/Inbound_marketing

“Inbound marketing is a marketing strategy that focuses on attracting prospective customers by offering useful information.”

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2010 Grow Socially, Inc. All Rights Reserved.Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

$

Optimize / Social FriendlyeNewsletter Sign-Ups

White PapersOffersEmailsPollsBlogs

Landing Pages

Get Noticed

Engageand

Nurture

Inquiries

Engageand

Nurture

Action – Publish – Engage – Converse – ShareStories, Information, Social Media posts

Blogging Analytics Content Mgmt SEO

Start with MKTG Plan

Product?Service?Asset?

Qualified and Budgeted

Buyers

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Content Marketing: Necessary!

Source: http://mashable.com/2011/10/30/inbound-outbound-marketing/

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Social Media Statistics

850 Million Users on Facebook

NOTE: As of December 2011

250 Million Tweets Sent Per Day

60+ Hours of Video Uploaded every minute

90 million users in 6 months

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

New Social Network … Plenty of Buzz!

How often is Pinterest being used?

Source: http://mashable.com/2012/03/18/pinterest-brand-attention/

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Social Media and Images

► More than 27 million users

► Hundreds of millions of photos uploaded and shared…. from people and brands!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Path: Integrating Mobile & Social

• Specifically designed for smartphone usage

• Easily share location, pictures, songs, status updates, and more

https://path.com/

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

State of the Mobile World

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Stats – Mobile Fun

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Stats – Mobile Fun

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Stats – Mobile Fun

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

U.S. Smartphone Ownership: in 2009

Source: Nielsen: Q3 2011 State of the Media: The Mobile Media Report

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

U.S. Smartphone Ownership: in 2011

Source: Nielsen: Q3 2011 State of the Media: The Mobile Media Report

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Smartphone: Demographic Breakdown

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Mobile Internet Usage

Source: Morgan Stanley

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

What Does it All Mean?

Mobile and Social Media are Changing the Game…Are you keeping up?

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

CAN SOCIAL MEDIA GROW YOUR BUSINESS?

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Bottom line:It Can Drive Inquiries & Sales!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Here’s How Social Media Can Help YOU

► Build Awareness and Thought-Leadership

► Generate Inquiries and Qualified Leads

► Create Happy Customers

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Build Awareness and Thought-Leadership

► Share relevant and helpful information.

► Have consistent branding across networks.

► Don’t just post your own news – engage!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Generating Inquiries and Leads

► How?► Strategy and Planning

► Build, manage, execute, and measure campaigns

► Have an integrated, multi-channel mind-set

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

COMPANY WEBSITE

Social Media

SEO

DM/Flyer

E-mail

Links

Other

Whitepapers,eBooks

Downloads

eNewsletter Sign-Ups

Comments & Questions on

Blog

Info/Inquiries

Webinar Sign-Ups

100 Visitors

2000 Visitors

800 Visitors

3500 Visitors

CRM

Generating Inquiries and Leads

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Creating Happy Customers with Social Media

► How?► Reward Your Socially-Engaged Fans

► Be an Active Listener!

► Share Content That is Relevant to Them

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Getting Started… or Moving Forward

► What Social Networks Should You Be On?

► Being Ready for What’s Next

► Best Practices for Social Media Campaigns

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Very Important: Know Your Audience

► Who Are They?

► Where Are They Cyclically?

► How Do They Use Social Media?

► What Networks Are They On?

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

What’s Next? Cause it Changes Fast!

► Okay, yes. My boys won the State Hockey Championship!

► Them, and a whole lot of friends recently jumped from Facebook to Twitter!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Being Ready for What’s Next

► Don’t forget fundamentals – PLAN!

► Always be measuring your efforts

► Resources to Stay Ahead of the Game

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Align Tactics with GoalsTactic Goal Key StepsFacebook Fan page Increase awareness

of services, generate leads

Post once a day; Custom Tab for demo registration

Twitter company page

Become a thought leader, provide support

Post multiple times daily; share marketing-related news; active listening

YouTube Profile Humanize brand; create demand

Film weekly video of employee(s); create screencasts of customer successes

Pinterest? Drive website traffic! Create boards to highlight portfolio work

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Plan!Strategy before Tactics!

Step 1: Describe the Business, Service, Solution

Step 2: Business, Service, Solution Goal

Step 3: Where Is the Audience Cyclically?

Step 4: How Does the Audience Use Social Media?

Step 5: The One Thing

Step 6: How Will You Humanize the Brand

Step 7: Content Resource and Distribution Strategy

Step 8: How Will You Measure Success?

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

How to Measure Success?

► Site Traffic► Downloads► eNewsletter Sign-Ups► Blog Comments► Questions► Shared Links► Re-Tweets► Followers► Who’s talking about you and how► Show me the money

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Tools for Measuring Effectiveness

Link Shorteners iLink.Me TinyURL.com

Google Analytics Website

Insights LinkedIn, Facebook, Twitter, YouTube

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Tools for Listening

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Social Media: Steps to Success

► Create a Strategy (PLAN)

► EXECUTE

► Measure

Remember Execution TRUMPS Strategy

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

MOBILE: REACHING CONSUMERS ON THE GO

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Section Overview

► Mobile Websites

► Making Print Interactive

► Location-Based Marketing

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Mobile Internet Usage: Twice for Importance!

Source: Morgan Stanley

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Think About Your Website

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

But on a smartphone…

= Source: http://www.flickr.com/photos/23844524@N03/5002051362/

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

What Do You Need? A Mobile Website

What Should Be Mobile-Optimized? Websites, landing pages, registration pages, surveys, feedback

forms, profile pages, and more!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Make Print Interactive: QR Codes

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

QR Codes Make Gardens Grow

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

QR Codes to VOC

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

QR Codes on Direct Mail

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

What’s Next? NFC

Watch the video: http://ilnk.me/NFCLondon

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Location-Based Marketing

Huffington Post: March 10th, 2012

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Why Use Location-Based Marketing?

► Initiate word-of-mouth marketing

► Increase awareness of your social networking profiles

► Deepen relationship with customers and prospects

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

How One Small-Business Uses It

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Using Location-Based Marketing to Drive Sales

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Many Options for Engaging Around Location

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

FINAL THOUGHTS

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

Getting the Most out of Social & Mobile

► They are hot, but with major staying power!

► They are evolving rapidly – be on your toes.

► To succeed, marketing fundamentals still apply.

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.Copyright 2012

3 Takeaways

► Hire the right person or outsource your marketing needs

► Write a plan – Social and Mobile► Get started with inbound marketing► Think Mobile Audience NOW!

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

Q & A / Contact Me!: http://ilink.me/JR

iFlyMobi.com

QR Code

Questions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com

Copyright © 2012 Grow Socially, Inc. All Rights Reserved.

Copyright © 2010 Grow Socially, Inc. All Rights Reserved.

THANK YOU!Have a great day.

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