Sladjana Milosevic - Coaching

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WELCOME

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

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Introduction• Getting to know each other• About coaching and why it is so important• Interactive work• Working rules

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ObjectivesTo:

• Define the term coaching and understand coaching approach

• Understand benefits to the business of effective coaching

• Understand different coaching models and learn how to use some of them

• Apply effective listening skills

• Apply powerful questioning skills

• How to deliver feedback

• Help others in their development and results achievement

• Overcome obstacles and limiting beliefs in their personal development

• Improve performance through advanced communication approaches

• Remove barriers that hold the team back from achieving more

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Topics• Day I –Basics of coaching

Coaching models• Day II – Listening skills and asking

questions. Feedback• Day III – Focus – individuals and teams

around me• Day IV – Focus – me• Day V - Live coaching sessions

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Your trainerSlađana Milošević• Master degrees obtained in Serbia and Slovenia• 12 years of experience in training and lecturing• Works in private owned company Mobilis Ltd• Establisher and first president of European

Mentoring and Coaching Council for Serbia• For four years member of IAC (International

Association of Coaches, USA)

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Short history of coaching• Coaching has always been done…

– Tim Gallwey – The Inner Game of Tennis– John Whitmore – Coaching for

Performance

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Definition of coachingDefinition by ICF (International Coaching Federation): coaching is an interactive process that helps individuals, teams, companies, institutions or organizations to develop their potentials and to achieve better results faster and more efficient

Coaching is a nicer way to achieve better results (Whitmore, 2003)

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Formula P = p-i

Tim Gallwey, in his book “The Inner

Game of Tennis“, from 1974:

Performance = potential - interference P = p - i

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Story about 2 selvesSelf no 1 is the internal voice of our parents, teachers and those who have any type of authority. Self no 1 wants to control Self no 2, it does not trust Self 2. Self no 1 is characterized by tension, fear, doubt and too much work

Self no 2 is our whole being with all our potentials and capacities to learn. It is characterized by relaxed concentration, enjoyment and trust

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More beautiful stories

• Story about learning

• Story about kids

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Coaching and similar professions

• Mentor

• Facilitator

• Therapist

• ...

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Characteristics of coach

• Patient

• Supportive

• Good listener

• Good observer

• Remembers things well

• ...

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Coaching and entrepreneurs• Entrepreneurs can use coaching as clients• They can use coaching in their business too

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7 Habits of successful people• Be proactive• Start from an end• Define priorities• Think win-win• Seek to understand others and then ask them to

understand you• Synergize• Take care about yourself

There is one more: „Find your “voice” and inspire others to do so”

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How to do coaching?• It is not a sophisticated science• What is important is exercise and

concentration

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Coaching models• Many coaching models are developed over

years• The most popular coaching model is GROW

model (also known as iGROW and ToGROW model)

• Different models are presented and compared in your handouts

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THANK YOU!

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

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WELCOME

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

19

Day II• Topic – listening and asking questions.

Giving feedback

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Basic coaching skills• Rapport• Trust and empathy• Listening• Questions and clarifications• Definition of objectives and responsibilities• Observation• Feedback

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Listening• Communication process

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ListeningLEVEL 1. Waiting for our turn to speak• I think we should arrange a meeting with all stakeholders• Did you watch football last night?

LEVEL 2. Giving our own experience• I went on the Leadership course last week.• I went on it last year. I learned a lot.

LEVEL 3. Giving advice• My manager is a bully.• What you should do is complain to HR.

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ListeningLEVEL 4. Listening and asking for more• I want to get the very best out of my team.• tell me more about that.

LEVEL 5. Intuitive listening• I really want to write my book but there’s never any time• Is this about not having the time or is something else getting in

the way?• I’m afraid my book won’t be good enough.”

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Questions• Questions related to problem• Questions related to objectives• Specific questions• Unclear questions

• Powerful questions

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FeedbackWhen giving feedback it is good to:

• Tell what you have seen, like „I saw you did...“• Describe what you have seen, without estimation,

like. „I noticed that ...“• Share ideas, like „What would happen if you ...“• Examine alternatives, like. „Could you ... What other

ways are there?“

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THANK YOU!

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

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WELCOME

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

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Day III• Topic – Focus – Individuals and teams

around me

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Coaching techniques

• Summarising

• Paraphrasing

• Reiterating

• Mirroring

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Problems in coaching• There are problems at:

– Individual level– Organizational level

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Team coaching• In team coaching you as a coach have to

work with team and with individuals in that team!

• Exercises for you!

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Team developmentP

erfo

rman

ce

high

nizakTime

forming

storming

norming

performing

transforming

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THANK YOU!

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

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WELCOME

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

35

Day IV• Topic – Focus – me

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Exercises• My dreams• My vision• My objectives

END GOAL

PERFORMANCE GOAL

PROCESS

DREAM

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Coaching 1 to 1• Perform coaching session, using results from

exercises we did during the first training day and today

• Use GROW model

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THANK YOU!

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

39

WELCOME

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640

40

Day V• Coaching sessions live

– Instructions– Questions for clarification

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AT THE END...

Personal note for each participant!

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THANK YOU!

Coaching

Slađana Milošević

sladjana.milosevic@mobilis.co.rs063.85.49.640