Sladjana Milosevic - Coaching
May 16, 2015
Coaching
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
2
Introduction• Getting to know each other• About coaching and why it is so important• Interactive work• Working rules
3
ObjectivesTo:
• Define the term coaching and understand coaching approach
• Understand benefits to the business of effective coaching
• Understand different coaching models and learn how to use some of them
• Apply effective listening skills
• Apply powerful questioning skills
• How to deliver feedback
• Help others in their development and results achievement
• Overcome obstacles and limiting beliefs in their personal development
• Improve performance through advanced communication approaches
• Remove barriers that hold the team back from achieving more
4
Topics• Day I –Basics of coaching
Coaching models• Day II – Listening skills and asking
questions. Feedback• Day III – Focus – individuals and teams
around me• Day IV – Focus – me• Day V - Live coaching sessions
5
Your trainerSlađana Milošević• Master degrees obtained in Serbia and Slovenia• 12 years of experience in training and lecturing• Works in private owned company Mobilis Ltd• Establisher and first president of European
Mentoring and Coaching Council for Serbia• For four years member of IAC (International
Association of Coaches, USA)
6
Short history of coaching• Coaching has always been done…
– Tim Gallwey – The Inner Game of Tennis– John Whitmore – Coaching for
Performance
7
Definition of coachingDefinition by ICF (International Coaching Federation): coaching is an interactive process that helps individuals, teams, companies, institutions or organizations to develop their potentials and to achieve better results faster and more efficient
Coaching is a nicer way to achieve better results (Whitmore, 2003)
8
Formula P = p-i
Tim Gallwey, in his book “The Inner
Game of Tennis“, from 1974:
Performance = potential - interference P = p - i
9
Story about 2 selvesSelf no 1 is the internal voice of our parents, teachers and those who have any type of authority. Self no 1 wants to control Self no 2, it does not trust Self 2. Self no 1 is characterized by tension, fear, doubt and too much work
Self no 2 is our whole being with all our potentials and capacities to learn. It is characterized by relaxed concentration, enjoyment and trust
10
More beautiful stories
• Story about learning
• Story about kids
11
Coaching and similar professions
• Mentor
• Facilitator
• Therapist
• ...
12
Characteristics of coach
• Patient
• Supportive
• Good listener
• Good observer
• Remembers things well
• ...
13
Coaching and entrepreneurs• Entrepreneurs can use coaching as clients• They can use coaching in their business too
14
7 Habits of successful people• Be proactive• Start from an end• Define priorities• Think win-win• Seek to understand others and then ask them to
understand you• Synergize• Take care about yourself
There is one more: „Find your “voice” and inspire others to do so”
15
How to do coaching?• It is not a sophisticated science• What is important is exercise and
concentration
16
Coaching models• Many coaching models are developed over
years• The most popular coaching model is GROW
model (also known as iGROW and ToGROW model)
• Different models are presented and compared in your handouts
19
Day II• Topic – listening and asking questions.
Giving feedback
20
Basic coaching skills• Rapport• Trust and empathy• Listening• Questions and clarifications• Definition of objectives and responsibilities• Observation• Feedback
21
Listening• Communication process
22
ListeningLEVEL 1. Waiting for our turn to speak• I think we should arrange a meeting with all stakeholders• Did you watch football last night?
LEVEL 2. Giving our own experience• I went on the Leadership course last week.• I went on it last year. I learned a lot.
LEVEL 3. Giving advice• My manager is a bully.• What you should do is complain to HR.
23
ListeningLEVEL 4. Listening and asking for more• I want to get the very best out of my team.• tell me more about that.
LEVEL 5. Intuitive listening• I really want to write my book but there’s never any time• Is this about not having the time or is something else getting in
the way?• I’m afraid my book won’t be good enough.”
24
Questions• Questions related to problem• Questions related to objectives• Specific questions• Unclear questions
• Powerful questions
25
FeedbackWhen giving feedback it is good to:
• Tell what you have seen, like „I saw you did...“• Describe what you have seen, without estimation,
like. „I noticed that ...“• Share ideas, like „What would happen if you ...“• Examine alternatives, like. „Could you ... What other
ways are there?“
28
Day III• Topic – Focus – Individuals and teams
around me
29
Coaching techniques
• Summarising
• Paraphrasing
• Reiterating
• Mirroring
30
Problems in coaching• There are problems at:
– Individual level– Organizational level
31
Team coaching• In team coaching you as a coach have to
work with team and with individuals in that team!
• Exercises for you!
32
Team developmentP
erfo
rman
ce
high
nizakTime
forming
storming
norming
performing
transforming
35
Day IV• Topic – Focus – me
36
Exercises• My dreams• My vision• My objectives
END GOAL
PERFORMANCE GOAL
PROCESS
DREAM
37
Coaching 1 to 1• Perform coaching session, using results from
exercises we did during the first training day and today
• Use GROW model
40
Day V• Coaching sessions live
– Instructions– Questions for clarification
41
AT THE END...
Personal note for each participant!
Related Documents
