Secrets to Entry-Level Employee Development

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Presented at the 3rd Annual Talent Management Congress Series. 23 & 24 November 2011 HRM Singapore

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Secrets toEntry-Level Employee

Development

“Ah hah” moments fromnew grad hires

William ChinStaffing DirectorQualcomm, APAC

1Wednesday, November 23, 2011

Typical Development Segmentation

Senior LeadersMiddle Managers

&Everyone Else

2Wednesday, November 23, 2011

Entry-Level Employees

3Wednesday, November 23, 2011

How do I get started?

They didn’t tell me

Who do I turn to?

Not enough time

This is too difficult

I don’t know what to do! Help!

4Wednesday, November 23, 2011

What the schoolsdid not teachtheir students...

Career Development

5Wednesday, November 23, 2011

Virtual Teams

Matrix Management

Career Ladders Gone

© PETER CLOSE - Fotolia.com

6Wednesday, November 23, 2011

What do they wantmore of?

Career Development

7Wednesday, November 23, 2011

More Work

More Learning

More Money

© WONG SZE FEI - Fotolia.com

8Wednesday, November 23, 2011

What we needmore of from them?

Career Development

9Wednesday, November 23, 2011

Social Responsibility

Volunteerism

Contributions

© Elwynn - Fotolia.com

10Wednesday, November 23, 2011

Source: Strategic Onboarding, Kim Lamoureux, Bersin & Associates, 2008

Benefits of a Strong Onboarding Program

11

11Wednesday, November 23, 2011

•Company-wide climate survey•Performance evaluations•Manager feedback•Employee feedback•other informal data gathering

Engagement

•Company strategies and the employee•Connection with BU and related teams•Linkage with US teams•Working with virtual teams

Productivity

•Multiple and competing priorities•Cross-functional project teams•Managing expectations•Ramp-up time

Retention

•Work-life balance, over time•2nd-year critical decision point•Career development, promotion opportunities•New grad hires

12

12Wednesday, November 23, 2011

•Reviewed existing materials

•Leveraged on US work

•Customized corporate content

•Created new local content

•Experienced Hires

•New Grads Hires

13

13Wednesday, November 23, 2011

Day 0Pre-Onboarding

Access to corporate information

•History•Culture•Org Structure•Career Development

14

Email Welcome Note

14Wednesday, November 23, 2011

Day 1Orientation

Mentor Assignment

15

15Wednesday, November 23, 2011

•Half-Day sessions•Facilitator-led•Online self-study and pre-work•Modular format allows flexibility based on new hire volume

Day 2 - 3651st Year core competency development

16

16Wednesday, November 23, 2011

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On-boarding Experience

17

17Wednesday, November 23, 2011

18

Autonomy in LearningWith a good coach

Utilize IFF Learning Modelin, from and for action

In Summary

18Wednesday, November 23, 2011

Connecting with me

19Information contained within is the opinion of the author and not that of my employer.

http://www.linkedin.com/in/williamchinhttp://www.slideshare.net/williamchin

https://twitter.com/#!/@williamchin

http://www.asiahrblog.com

19Wednesday, November 23, 2011

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