Transcript
Work Expectations and Communication
Presented By:Brent Hatcher, SPHR
ADPH, Office of Human Resources
Communicating with Employees
- In what ways do we communicate with employees?
- Are there challenges?
Communicate
What reasons do we have to communicate with our employees?
Retention
#1 reason employees leave… supervisor!
Communication Tips1. Become an effective listener2. 1-on-1 meetings to seek feedback3. Demonstrate core values at all
times4. Make sure employees know what
is needed in a timely manner5. Discuss personal/delicate matters
in private (not telephone or email)
Communication Tips6. Learn to communicate
effectively with groups7. Make eye contact with
employee(s)8. Send a consistent message
with words, gestures, and tone9. Stay focused10. Ask for assistance when
needed
Supervisor’s Expectations
How do supervisors lay out their expectations to employees?
Employees’ Expectations
What are employees’ expectations of their own work?
What communication?- Is training needed?- Does employee want to be involved in some other work activity?
- What has the employee done or not done?
- Provide specific examples
DocumentationWho?What?Why?When?Where?How?
Summary- We are all employees- Communication is key- Encourage and challenge employees
- Communication should be effective and sufficient
- Document, Document, Document
Questions or Comments?
top related