Saba The New Social Enterprise

The New Collaborative Enterprise

Ben Willis

Sr. Director, Product Strategy

@BenWillisSF

March 2011

The Collaborative Enterprise

A QUIZ

An Age-old Challenge

The Evolution of Information Communication Infrastructure

The Dawn of “Emergent Collaboration” and Enterprise 2.0

The Saba Collaboration Suite – What is it?

Making the Case for Enterprise Social Software

Ben Willis: @BenWillisSF on Twitter

QUICK QUIZ:

Would you say that it is easier to find knowledge:

A) On the web, or B) Within your

Organisation?

Recent study shows 71 percent agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems.

AIIM Industry Watch on Collaboration and Enterprise 2.0

The Collaborative Enterprise Why?

Too many places to look And the information is often out of date

So people give up And go forward with the wrong info Or begin to reinvent the wheel Or try to ask others, but…

They don’t know who to ask And when they do...

Experts are too busy or don’t want to share And when they do share…

Information gets exchanged & lost in emails And the process begins all over again

The Value of Collaboration

So, how do we get there?

Our Communications

Infrastructure has evolved in

Getting better at Information Capture & Communication…

Print Media

typeset

Instant Long Distance

Broadcast News

Online News

The New Big Thing: The Social Network

New “Web 2.0” Tools & Philosophies are

Empowering People

like never before

One Powerful Example: “The Revolution will not be Televised…”

One Powerful Example:

“The Revolution will be Televised…”

Two Simple, Everyday Examples: On-Demand Learning

What would you like to learn today?

Two Simple, Everyday Examples:

On-Demand Learning

What would you like to learn today?

Enterprise 2.0

Enterprise Social Software Suites will bring

the power of the social network to the workplace!

The NEXT Revolution:

Enterprise 2.0

Enterprise Social Software Suites will bring

the power of the social network to the workplace!

Shift driven partially by New 2.0 Enablers, partially out of Necessity

Recent study shows 71 percent agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems.

AIIM Industry Watch on Collaboration and Enterprise 2.0

So, back to the challenge…

The Collaborative Enterprise With Enterprise Social Software

Silos are eliminated – everyone has a unified view of all of their content across Groups

Anyone can contribute new content Network connections act to both surface and filter info And the community governs the content,

identifying content that is out of policy or out of date Intranet repositories stay current

Experts are easy to find Relevant information is automatically surfaced in context

Quality information is preserved rather than forever lost in email

Transparency prevails Teams and experts collaborate effectively

and get the social recognition they deserve

Introducing Saba Live!

“Saba introduces Saba Live… this product offering is really revolutionary. Saba now has by far the most complete and modern collaborative environment on the market.” – Josh Bersin

“Saba… adds another feather to its cap with Saba Collaboration Suite.”

Saba Enterprise Business Networking

Saba Centra

Meeting Classroom Webinar

Recording Studio

Learning Integration

Saba Live

Core SN Platform

Profile

Unified Search

Groups Blogs Wikis IM Files

InnovationLab

Web 2.0Plug-ins Analytics

SharePointConnector

Saba Collaboration Suite

Core SN Platform

Profile

Unified Search

Groups Blogs Wikis IM Files

InnovationLab

Web 2.0Plug-ins

Analytics SharePointConnector

Saba Centra

Channels Conferences

Powered by the Saba Centra Real-time engine and Saba Live Enterprise Business Networking

Key Concepts behind Saba Live

Groups

Network Activity & Updates

Resources

(Files, Links, Blogs, Wikis, Discussions, Experts…)

Unified Search

Web 2.0 Toolset

Profiles

How are Customers using the Saba Collaboration Suite?

Connectedness

Employee engagement

Sales support

Customer engagement

Trust/social capital

Information sharing Expertise location

Knowledge capture

Innovation

Recruitment

"Crowdsourcing"

Customer support

Partner engagement

Marketing

Onboarding

Idea management

Project support

Status tracking

Help desk support

Social learning

Alumni engagement

Document repositories

Best-practice diffusion

Collaborative authoring Introductions

Community(Internal)Team

External Network/Community

Network(Internal)

Graphic source: Gartner

Building the Case for Enterprise Social Software

Benefits for Executives

ROI = Risk of Ignoring

The imperative for business leaders is clear: falling behind in creating internal and external networks could be a critical mistake.

Executives need to push their Organisations toward becoming fully networked enterprises.

~ McKinsey Quarterly

“The rise of the networked enterprise”, December 2010

Connecting People to Expertise

If only HP knew what HP knows, we would be three times as profitable.

~ Lew Platt, Former CEO of HP

Connecting People to Expertise = Answers! Experts! Content!

Cost Avoidance thru Real-time Virtual Collaboration

The IRS… has saved $228 million (1/4 of a billion) in total over the nine years of the project.

~ Gartner Case Study: How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity

Gartner Case Study: How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity

Transparency Powers Better Decision Making

Transparency enables better decision making

~ Oscar Berg, Consultant at Acando

Rapid Innovation! Tapping into Better Ideas, Faster

None of us is as smart as all of us.

~ Ken Blanchard

Adaptive, Agile Organisations

When employees have collaboration tools that are easy to use and allow on-demand interactions, a company experiences two fundamental changes: the business can ‘sense and respond’ more quickly and the quality of business decisions improves.

~ Bob Preston. Chief Collaboration Officer, Polycom

Companies that widely harnessed social software took on average 11 hours to bring a response team together for a key business threat, while industry average companies took 105 hours and laggards 113.

~ Aberdeen Group

Aberdeen Study: Embrace Social Software and Improve Business Performance

Best-in-class companies saw a 36 percent decrease in time to enact key business changes based on customer feedback, while laggards experienced a 17 percent increase

~ Aberdeen Group

Aberdeen Study: Embrace Social Software and Improve Business Performance

Benefits for HR & Learning Leaders

Attract & Retain the Best Talent

Del Ross, VP of US Sales and Marketing for IHG (@delross)

February 2011 post on Twitter.com by Del Ross

Rapid On-boarding

All sales managers know the problem…we’ve spent months recruiting, interviewing and hiring the right person. The great hire has started, all of a sudden management is complaining: Why aren’t they producing sales?

~ Jeffrey Stanley, Director of Sales Excellence, AT&T Mobility

Partners in Excellence Blog Post

Rapid On-boarding

A lot of people TALK about rapid on-boarding… well, I experienced it thanks to Saba Live!

~ Milind Pansare, Sr. Director, Product Marketing

http://www.youtube.com/watch?v=QOiQLgjRzJ0

Improved Employee Engagement = Higher Profits

Engaged employees are a leading indicator of business outcomes – including customer engagement – and are the keys to a differentiated and defensible competitive advantage.

~ Gallup Organisation

Bill Hoffman & Teresa Tschida, “Engaged Employees Equal Engaged Customers “

Improved Employee Engagement = Higher Profits

Research reveals that the companies most adept at engaging their employees are significantly outperforming companies that are not.

The earnings per share (EPS) growth rate of top quartile companies was 2.6 times that of the below-average Organisations.

~ Gallup Organisation

Bill Hoffman & Teresa Tschida, “Engaged Employees Equal Engaged Customers “

Improved Teamwork

Do you want a collection of brilliant minds or a brilliant collection of minds?

~ R. Meredith Belbin

www.belbin.com/

Improved Teamwork

Most teams aren't teams at all but merely collections of individual relationships with the boss. Each individual vying with the others for power, prestige and position.

~ Douglas McGregor, MIT Sloan

Benefits for Marketing & Customer Care Professional

Improve Customer Engagement = Customer Satisfaction & References

Saba Live has greatly improved how we can connect with Customers, and we get direct and candid feedback.”

~ Alice Harkin, Director, Customer Marketing

http://www.youtube.com/watch?v=QOiQLgjRzJ0

Improve Customer Engagement = Customer Satisfaction & References

94% of customers trust “word-of-mouth” recommendations while only 14% trust advertisements.

~ Forrester Research

Benefits for the Legal Department

Risk Management

Our legal department loves the blog, because it is basically a written-down, backed-up, permanent time-stamped version of the scientist’s notebook.

~ Marissa Mayer, VP of Search Product & User Experience, Google

Saba Live Community Governance

Why Saba People Systems vs. Disconnected Collaboration?

The Power of People Systems

Goal Alignment: “to empower people in an unaligned organisation can be counterproductive”. – Peter Senge, The Fifth Discipline

Innovation & Problem Solving: problem solving capacity of the organization is improved through better access to knowledge and expertise. – McHugh, Groves and Alker, The Learning Organization.

Managing learning: what do we learn from a learning organization?

Rapid Learning: There is a competitive advantage for an organization whose workforce can learn quicker than the workforce of other organizations. Learning organizations typically have excellent knowledge management structures, allowing creation, acquisition, dissemination & implementation of this knowledge in the organization– Wang & Ahmed, The Learning Organization: a critical review.

The Collaborative EnterpriseShared Vision & Goals are Critical

“A demanding performance challenge tends to create a team.” – Katzenbach & Smith

All winning teams are goal-oriented. Teams like these win consistently because everyone connected with them concentrates on specific objectives. They go about their business with blinders on; nothing will distract them from achieving their aims. – Lou Holtz, former Notre Dame football coach

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” - Andrew Carnegie

The Collaborative Enterprise Moving from Learning to a Learning Organization

A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself. – Pedler, M., Burgogyne, J. and Boydell, T. 1997. The Learning Company: A

strategy for sustainable development. 2nd Ed. London; McGraw-Hill.

To create a competitive advantage, companies need to learn faster than their competitors and to develop a customer responsive culture – O’Keeffe, T. 2002. Organizational Learning: a new perspective. Journal of

European Industrial Training, 26 (2), pp. 130-141.

Organizations need to produce creative solutions using the knowledge and skills of all within the organization, which requires co-operation between individuals and groups and free and reliable communication.

Learning organizations tend to have flat, decentralized organizational structures– Argyris, C. 1999. On Organizational Learning. 2nd Ed. Oxford: Blackwell

Publishing.

Thank You!

Saba The New Social Enterprise

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