The New Collaborative Enterprise Ben Willis Sr. Director, Product Strategy @BenWillisSF March 2011
The New Collaborative Enterprise
Ben Willis
Sr. Director, Product Strategy
@BenWillisSF
March 2011
Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.3
The Collaborative Enterprise
A QUIZ
An Age-old Challenge
The Evolution of Information Communication Infrastructure
The Dawn of “Emergent Collaboration” and Enterprise 2.0
The Saba Collaboration Suite – What is it?
Making the Case for Enterprise Social Software
Ben Willis: @BenWillisSF on Twitter
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QUICK QUIZ:
Would you say that it is easier to find knowledge:
A) On the web, or B) Within your
Organisation?
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The Collaborative Enterprise
Recent study shows 71 percent agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems.
AIIM Industry Watch on Collaboration and Enterprise 2.0
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The Collaborative Enterprise Why?
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The Collaborative Enterprise Why?
Too many places to look And the information is often out of date
So people give up And go forward with the wrong info Or begin to reinvent the wheel Or try to ask others, but…
They don’t know who to ask And when they do...
Experts are too busy or don’t want to share And when they do share…
Information gets exchanged & lost in emails And the process begins all over again
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The Value of Collaboration
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The Collaborative Enterprise
So, how do we get there?
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Our Communications
Infrastructure has evolved in
Waves
Getting better at Information Capture & Communication…
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Print Media
typeset
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Instant Long Distance
phone
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Broadcast News
radio
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Online News
radio
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The New Big Thing: The Social Network
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The Collaborative Enterprise
New “Web 2.0” Tools & Philosophies are
Empowering People
like never before
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One Powerful Example: “The Revolution will not be Televised…”
One Powerful Example:
“The Revolution will be Televised…”
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Two Simple, Everyday Examples: On-Demand Learning
What would you like to learn today?
Two Simple, Everyday Examples:
On-Demand Learning
What would you like to learn today?
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The Collaborative Enterprise
Enterprise 2.0
Enterprise Social Software Suites will bring
the power of the social network to the workplace!
The NEXT Revolution:
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The Collaborative Enterprise
Enterprise 2.0
Enterprise Social Software Suites will bring
the power of the social network to the workplace!
Shift driven partially by New 2.0 Enablers, partially out of Necessity
Saba Confidential | © 2011 Saba Software, Inc. All rights reserved.21
The Collaborative Enterprise
Recent study shows 71 percent agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems.
AIIM Industry Watch on Collaboration and Enterprise 2.0
So, back to the challenge…
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The Collaborative Enterprise With Enterprise Social Software
Silos are eliminated – everyone has a unified view of all of their content across Groups
Anyone can contribute new content Network connections act to both surface and filter info And the community governs the content,
identifying content that is out of policy or out of date Intranet repositories stay current
Experts are easy to find Relevant information is automatically surfaced in context
Quality information is preserved rather than forever lost in email
Transparency prevails Teams and experts collaborate effectively
and get the social recognition they deserve
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Introducing Saba Live!
“Saba introduces Saba Live… this product offering is really revolutionary. Saba now has by far the most complete and modern collaborative environment on the market.” – Josh Bersin
“Saba… adds another feather to its cap with Saba Collaboration Suite.”
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Saba Enterprise Business Networking
Saba Centra
Meeting Classroom Webinar
Recording Studio
Learning Integration
Saba Live
Core SN Platform
Profile
Unified Search
Groups Blogs Wikis IM Files
InnovationLab
Web 2.0Plug-ins Analytics
SharePointConnector
Saba Collaboration Suite
Core SN Platform
Profile
Unified Search
Groups Blogs Wikis IM Files
InnovationLab
Web 2.0Plug-ins
Analytics SharePointConnector
Saba Centra
Channels Conferences
Powered by the Saba Centra Real-time engine and Saba Live Enterprise Business Networking
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Key Concepts behind Saba Live
Groups
Network Activity & Updates
Resources
(Files, Links, Blogs, Wikis, Discussions, Experts…)
Unified Search
Web 2.0 Toolset
Profiles
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How are Customers using the Saba Collaboration Suite?
Connectedness
Employee engagement
Sales support
Customer engagement
Trust/social capital
Information sharing Expertise location
Knowledge capture
Innovation
Recruitment
"Crowdsourcing"
Customer support
Partner engagement
Marketing
Onboarding
Idea management
Project support
Status tracking
Help desk support
Social learning
Alumni engagement
Document repositories
Best-practice diffusion
Collaborative authoring Introductions
Community(Internal)Team
External Network/Community
Network(Internal)
Graphic source: Gartner
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Building the Case for Enterprise Social Software
Benefits for Executives
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ROI = Risk of Ignoring
The imperative for business leaders is clear: falling behind in creating internal and external networks could be a critical mistake.
Executives need to push their Organisations toward becoming fully networked enterprises.
~ McKinsey Quarterly
“The rise of the networked enterprise”, December 2010
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Connecting People to Expertise
If only HP knew what HP knows, we would be three times as profitable.
~ Lew Platt, Former CEO of HP
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Connecting People to Expertise = Answers! Experts! Content!
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Cost Avoidance thru Real-time Virtual Collaboration
The IRS… has saved $228 million (1/4 of a billion) in total over the nine years of the project.
~ Gartner Case Study: How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity
Gartner Case Study: How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity
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Transparency Powers Better Decision Making
Transparency enables better decision making
~ Oscar Berg, Consultant at Acando
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Rapid Innovation! Tapping into Better Ideas, Faster
None of us is as smart as all of us.
~ Ken Blanchard
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Adaptive, Agile Organisations
When employees have collaboration tools that are easy to use and allow on-demand interactions, a company experiences two fundamental changes: the business can ‘sense and respond’ more quickly and the quality of business decisions improves.
~ Bob Preston. Chief Collaboration Officer, Polycom
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Adaptive, Agile Organisations
Companies that widely harnessed social software took on average 11 hours to bring a response team together for a key business threat, while industry average companies took 105 hours and laggards 113.
~ Aberdeen Group
Aberdeen Study: Embrace Social Software and Improve Business Performance
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Adaptive, Agile Organisations
Best-in-class companies saw a 36 percent decrease in time to enact key business changes based on customer feedback, while laggards experienced a 17 percent increase
~ Aberdeen Group
Aberdeen Study: Embrace Social Software and Improve Business Performance
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Building the Case for Enterprise Social Software
Benefits for HR & Learning Leaders
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Attract & Retain the Best Talent
Del Ross, VP of US Sales and Marketing for IHG (@delross)
February 2011 post on Twitter.com by Del Ross
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Rapid On-boarding
All sales managers know the problem…we’ve spent months recruiting, interviewing and hiring the right person. The great hire has started, all of a sudden management is complaining: Why aren’t they producing sales?
~ Jeffrey Stanley, Director of Sales Excellence, AT&T Mobility
Partners in Excellence Blog Post
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Rapid On-boarding
A lot of people TALK about rapid on-boarding… well, I experienced it thanks to Saba Live!
~ Milind Pansare, Sr. Director, Product Marketing
http://www.youtube.com/watch?v=QOiQLgjRzJ0
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Improved Employee Engagement = Higher Profits
Engaged employees are a leading indicator of business outcomes – including customer engagement – and are the keys to a differentiated and defensible competitive advantage.
~ Gallup Organisation
Bill Hoffman & Teresa Tschida, “Engaged Employees Equal Engaged Customers “
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Improved Employee Engagement = Higher Profits
Research reveals that the companies most adept at engaging their employees are significantly outperforming companies that are not.
The earnings per share (EPS) growth rate of top quartile companies was 2.6 times that of the below-average Organisations.
~ Gallup Organisation
Bill Hoffman & Teresa Tschida, “Engaged Employees Equal Engaged Customers “
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Improved Teamwork
Do you want a collection of brilliant minds or a brilliant collection of minds?
~ R. Meredith Belbin
www.belbin.com/
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Improved Teamwork
Most teams aren't teams at all but merely collections of individual relationships with the boss. Each individual vying with the others for power, prestige and position.
~ Douglas McGregor, MIT Sloan
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Building the Case for Enterprise Social Software
Benefits for Marketing & Customer Care Professional
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Improve Customer Engagement = Customer Satisfaction & References
Saba Live has greatly improved how we can connect with Customers, and we get direct and candid feedback.”
~ Alice Harkin, Director, Customer Marketing
http://www.youtube.com/watch?v=QOiQLgjRzJ0
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Improve Customer Engagement = Customer Satisfaction & References
94% of customers trust “word-of-mouth” recommendations while only 14% trust advertisements.
~ Forrester Research
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Building the Case for Enterprise Social Software
Benefits for the Legal Department
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Risk Management
Our legal department loves the blog, because it is basically a written-down, backed-up, permanent time-stamped version of the scientist’s notebook.
~ Marissa Mayer, VP of Search Product & User Experience, Google
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Saba Live Community Governance
Why Saba People Systems vs. Disconnected Collaboration?
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The Power of People Systems
Goal Alignment: “to empower people in an unaligned organisation can be counterproductive”. – Peter Senge, The Fifth Discipline
Innovation & Problem Solving: problem solving capacity of the organization is improved through better access to knowledge and expertise. – McHugh, Groves and Alker, The Learning Organization.
Managing learning: what do we learn from a learning organization?
Rapid Learning: There is a competitive advantage for an organization whose workforce can learn quicker than the workforce of other organizations. Learning organizations typically have excellent knowledge management structures, allowing creation, acquisition, dissemination & implementation of this knowledge in the organization– Wang & Ahmed, The Learning Organization: a critical review.
Ben Willis: @BenWillisSF on Twitter
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The Collaborative EnterpriseShared Vision & Goals are Critical
“A demanding performance challenge tends to create a team.” – Katzenbach & Smith
All winning teams are goal-oriented. Teams like these win consistently because everyone connected with them concentrates on specific objectives. They go about their business with blinders on; nothing will distract them from achieving their aims. – Lou Holtz, former Notre Dame football coach
“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” - Andrew Carnegie
Ben Willis: @BenWillisSF on Twitter
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The Collaborative Enterprise Moving from Learning to a Learning Organization
A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself. – Pedler, M., Burgogyne, J. and Boydell, T. 1997. The Learning Company: A
strategy for sustainable development. 2nd Ed. London; McGraw-Hill.
To create a competitive advantage, companies need to learn faster than their competitors and to develop a customer responsive culture – O’Keeffe, T. 2002. Organizational Learning: a new perspective. Journal of
European Industrial Training, 26 (2), pp. 130-141.
Organizations need to produce creative solutions using the knowledge and skills of all within the organization, which requires co-operation between individuals and groups and free and reliable communication.
Learning organizations tend to have flat, decentralized organizational structures– Argyris, C. 1999. On Organizational Learning. 2nd Ed. Oxford: Blackwell
Publishing.
Ben Willis: @BenWillisSF on Twitter
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Thank You!
Ben Willis: @BenWillisSF on Twitter