Road Map to a New UB Web (3/17/10)

Navigation is a barrier for our users

• Not consistent across UB or even within the schools• Confusing, random, not user friendly• Relies on IT expertise to maintain, update

> Video Demonstration

How We Get There

How We Get There

Creating the strategy

• Where am I now?• Where do I want to be?• Where do users want me to be?• How do we get to where we BOTH want to go?

Finding the right message• What condition is my vehicle in? What can be repaired? What

is no longer usable?• What are the best features of competitors’ vehicles that

I can use in my vehicle?• What do users want from my vehicle?

Creating the right interface to house the message

• Is my fleet easy to maintain?• Are my vehicles user-friendly?• Do users enjoy my vehicles?

Finding the right tools to sustain the solution

• Does the engine best meet the needs of my fleet?• Will it perform well for individual vehicles?• Will it help the vehicles operate more efficiently?

Driving Lessons• How to build a road map• How to create and deliver cargo• How to maintain your vehicle • How to reach your destiny

• Business experts make decisions on how to fund and operate the fleet

• Service Center works with you to get your vehicle started and keep it running smoothly

• Training and support throughout your journey

Pit Stops

Where We’ve Been

Wireframes

Wireframes

Proposed Web Site

Proposed Web Site

Before After

Before After

Before After

Before After

Where We Are Now

Advisory Council to Help DevelopFunding Model

Advisory Council to Help DevelopOperational Model

What can I do to get ready?

The Bottom Line