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Reenergize Your Business by
Implementing and Managing a
New Contingent Workforce
Program
Railinc
Melissa ScottSenior Corporate Recruiter
PeopleFluent
Jay GrissomSenior SMS Program Manager
sig.org/eval
© PeopleFluent 2016
Reenergize Your Business by Implementing and
Managing a New Contingent Workforce Program
Jay Grissom
Senior SMS Program
Manager
PeopleFluent
Melissa Scott, PHR,
SHRM-CP
Senior Corporate
Recruiter at Railinc Corp.
3© 2016 PeopleFluent | Confidential SIG Summit 2016
• Leader Human Capital Management
• In over 5,200 organizations
• 214 countries and territories
• 80% of the Fortune 100
• 180 VMS customers
• $7B managed spend
About PeopleFluent
4© 2016 PeopleFluent | Confidential SIG Summit 2016
• Innovative and reliable resource for IT and
information services for railroad industry
• Largest and most accurate source for real-time
interline rail data
• Began as IT Dept for Association of American
Railroads (AAR), incorporated in 1999
• Deliver more than 9 million messages each day
About Railinc
5© 2016 PeopleFluent | Confidential SIG Summit 2016
6© 2016 PeopleFluent | Confidential SIG Summit 2016
How many of you are using a
VMS technology to manage
your contingent workforce?
7© 2016 PeopleFluent | Confidential SIG Summit 2016
Railinc needed an efficient way to manage contingent
workers and streamline compliance. At the same time
they wanted to gain visibility into their talent pools.
Situation
8© 2016 PeopleFluent | Confidential SIG Summit 2016
• Develop a vendor engagement strategy in
order to get vendor feedback and
streamline communications, reduce error
• Establish and measure KPIs and vendor
performance metrics and objectives
• Discover vendor program optimizations
through data-driven, decision-based
system
Objectives
9© 2016 PeopleFluent | Confidential SIG Summit 2016
• Create vendor rationalization program for
optimization and obtain best candidates,
lower costs and reduce time to fill
• Improve vendor/hiring manager
experience
• Gain visibility into supply
base while driving
corporate governance
• Develop and implement KPIs
Railinc Strategy
10© 2016 PeopleFluent | Confidential SIG Summit 2016
• Vendor surveys to rate
program quality
• Bi-annual vendor summit
calls
• Vendor rate scorecards
• Consolidated invoice
payment program
• Pre-engagement
compliance audits
Tools
11© 2016 PeopleFluent | Confidential SIG Summit 2016
• Better quality candidates
• Increased vendor and
employee satisfaction
• Pay rate visibility via
audit
• Deeper vendor
partnerships
• Data-driven decisions
Outcomes
12© 2016 PeopleFluent | Confidential SIG Summit 2016
Planned Progress
Ad hoc
Tactical
Managed
Strategic
VMS Implemented
Consolidated Invoice Processing
Vendor Optimization
Other Strategic Initiatives
Services Procurement
DEC 2013 2017AUG 2016
13© 2016 PeopleFluent | Confidential SIG Summit 2016
If you are using a VMS, do you
have defined Key Performance
Indicators (KPIs)?
14© 2016 PeopleFluent | Confidential SIG Summit 2016
Vendor KPIs
Category Measurement Explanation Established KPIs
Active Engagement Statistics
Percentage of spend For a set period of time, determination of what % of spend each vendor had
10%
Submittal Activity Percentage of requisitionswith & without submittals
For a select period of time, determination of what percentage of requisitions the vendors did not respond to
75% with
25% without
Candidate Quality
* Percentage of candidatesselected for interview
For a set period of time, what percentage of submitted candidate were selected for interview
30%
Percent of candidates selected for engagement
For a set period of time, the percentage of candidates that were selected for engagement versus the total number of candidates that were submitted
10%
*Percent of candidateswith bad disengagement reason
For a set period of time, for all candidates that were disengaged from assignment at Railinc what percentage were dispositioned poorly
33%
15© 2016 PeopleFluent | Confidential SIG Summit 2016
• Vendor Scorecard Results• Did they meet KPIs?
• Vendor Pre-engagement Compliance Audit
Results• Did Vendor obtain passing score?
• Vendor Pay Rate Audit Results• Did Vendor accurately reflect pay rates in system?
• Hiring Manager Feedback• Provide questionnaire to hiring managers
Vendor Performance Measurements
16© 2016 PeopleFluent | Confidential SIG Summit 2016
Vendor Scorecard
17© 2016 PeopleFluent | Confidential SIG Summit 2016
Vendor Survey Sample
18© 2016 PeopleFluent | Confidential SIG Summit 2016
Generally VMS programs are about
quality, efficiency and cost.
How many people rank quality as most
important?
Efficiency?
Cost?
19© 2016 PeopleFluent | Confidential SIG Summit 2016
Quality
Efficiency
Cost
VMS Benefits
20© 2016 PeopleFluent | Confidential SIG Summit 2016
Melissa Scott, PHR,
SHRM-CP
Sr. Corporate Recruiter
Railinc
Melissa.Scott@railinc.com
919.651.5347
Jay Grissom
Senior SMS Program Manager
PeopleFluent
Jay.Grissom@peoplefluent.com
919.645.2981
Contact Information
TM
© 2016 PeopleFluent | Confidential Talent Insights. Business Outcomes.TM
Thank
You
Find PeopleFluent on…
Twitter: twitter.com/peoplefluent
LinkedIn: linkedin.com/company/peoplefluent
Facebook: facebook.com/peoplefluent
Blog: peoplefluent.com/resources/peoplefluent-blog
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Reenergize Your Business by Implementing and
Managing a New Contingent Workforce Program
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Melissa Scott, PHR, SHRM-CP
Sr. Corporate Recruiter
Railinc
Melissa.Scott@railinc.com
919.651.5347
Jay Grissom
Senior SMS Program Manager
PeopleFluent
Jay.Grissom@peoplefluent.com
919.645.2981
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