Reenergize Your Business by Implementing and Managing …sig.org/docs2/S05_Reenergize_Your_Business_by... · Reenergize Your Business by Implementing and Managing a New Contingent

Reenergize Your Business by

Implementing and Managing a

New Contingent Workforce

Program

Railinc

Melissa ScottSenior Corporate Recruiter

PeopleFluent

Jay GrissomSenior SMS Program Manager

sig.org/eval

© PeopleFluent 2016

Reenergize Your Business by Implementing and

Managing a New Contingent Workforce Program

Jay Grissom

Senior SMS Program

Manager

PeopleFluent

Melissa Scott, PHR,

SHRM-CP

Senior Corporate

Recruiter at Railinc Corp.

3© 2016 PeopleFluent | Confidential SIG Summit 2016

• Leader Human Capital Management

• In over 5,200 organizations

• 214 countries and territories

• 80% of the Fortune 100

• 180 VMS customers

• $7B managed spend

About PeopleFluent


• Innovative and reliable resource for IT and

information services for railroad industry

• Largest and most accurate source for real-time

interline rail data

• Began as IT Dept for Association of American

Railroads (AAR), incorporated in 1999

• Deliver more than 9 million messages each day

About Railinc

http://www.aar.org/



How many of you are using a

VMS technology to manage

your contingent workforce?


Railinc needed an efficient way to manage contingent

workers and streamline compliance. At the same time

they wanted to gain visibility into their talent pools.

Situation


• Develop a vendor engagement strategy in

order to get vendor feedback and

streamline communications, reduce error

• Establish and measure KPIs and vendor

performance metrics and objectives

• Discover vendor program optimizations

through data-driven, decision-based

system

Objectives


• Create vendor rationalization program for

optimization and obtain best candidates,

lower costs and reduce time to fill

• Improve vendor/hiring manager

experience

• Gain visibility into supply

base while driving

corporate governance

• Develop and implement KPIs

Railinc Strategy


• Vendor surveys to rate

program quality

• Bi-annual vendor summit

calls

• Vendor rate scorecards

• Consolidated invoice

payment program

• Pre-engagement

compliance audits

Tools


• Better quality candidates

• Increased vendor and

employee satisfaction

• Pay rate visibility via

audit

• Deeper vendor

partnerships

• Data-driven decisions

Outcomes


Planned Progress

Ad hoc

Tactical

Managed

Strategic

VMS Implemented

Consolidated Invoice Processing

Vendor Optimization

Other Strategic Initiatives

Services Procurement

DEC 2013 2017AUG 2016


If you are using a VMS, do you

have defined Key Performance

Indicators (KPIs)?


Vendor KPIs

Category Measurement Explanation Established KPIs

Active Engagement Statistics

Percentage of spend For a set period of time, determination of what % of spend each vendor had

10%

Submittal Activity Percentage of requisitionswith & without submittals

For a select period of time, determination of what percentage of requisitions the vendors did not respond to

75% with

25% without

Candidate Quality

* Percentage of candidatesselected for interview

For a set period of time, what percentage of submitted candidate were selected for interview

30%

Percent of candidates selected for engagement

For a set period of time, the percentage of candidates that were selected for engagement versus the total number of candidates that were submitted

10%

*Percent of candidateswith bad disengagement reason

For a set period of time, for all candidates that were disengaged from assignment at Railinc what percentage were dispositioned poorly

33%


• Vendor Scorecard Results• Did they meet KPIs?

• Vendor Pre-engagement Compliance Audit

Results• Did Vendor obtain passing score?

• Vendor Pay Rate Audit Results• Did Vendor accurately reflect pay rates in system?

• Hiring Manager Feedback• Provide questionnaire to hiring managers

Vendor Performance Measurements


Vendor Scorecard


Vendor Survey Sample


Generally VMS programs are about

quality, efficiency and cost.

How many people rank quality as most

important?

Efficiency?

Cost?


Quality

Efficiency

Cost

VMS Benefits


Melissa Scott, PHR,

SHRM-CP

Sr. Corporate Recruiter

Railinc

[email protected]

919.651.5347

Jay Grissom

Senior SMS Program Manager

PeopleFluent

[email protected]

919.645.2981

Contact Information

mailto:[email protected]


TM

© 2016 PeopleFluent | Confidential Talent Insights. Business Outcomes.TM

Thank

You

Find PeopleFluent on…

Twitter: twitter.com/peoplefluent

LinkedIn: linkedin.com/company/peoplefluent

Facebook: facebook.com/peoplefluent

Blog: peoplefluent.com/resources/peoplefluent-blog

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submitting your

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Why?

Option 1: App

1. Select Schedule2. Select Schedule by Day3. Select Day4. Select Session5. Scroll to Description

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1. Go to www.sig.org/eval2. Select Session (#05)

How?

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Session #5

Reenergize Your Business by Implementing and

Managing a New Contingent Workforce Program

Speakers:

www.sig.org/eval

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Melissa Scott, PHR, SHRM-CP

Sr. Corporate Recruiter

Railinc

[email protected]

919.651.5347

Jay Grissom

Senior SMS Program Manager

PeopleFluent

[email protected]

919.645.2981



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