RECRUITMENT TECH POWERING BPM LEADER’S ......A GLOBAL BPM LEADER’S TALENT FOR RETHINKING BUSINESS A Customer Story 30,000+ CANDIDATE PROFILES CREATED 12,000+ JOB OPENINGS MANAGED
Post on 22-May-2020
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30,000+CANDIDATE PROFILESCREATED
12,000+JOB OPENINGS MANAGED
520,000TRANSACTIONS MANAGED
4,000+CANDIDATES JOINED
*(IN ONLY 6 MONTHS)
KEY HIGHLIGHTS
01
THE BUSINESS NEED
02
The customer is a leading global business process
management (BPM) company with 350+ clients across 10
industries and 16 countries globally. In their mission to
hire best talent, they were looking for a digital
recruitment technology solution which can help them
attract talent faster, better and in an efficient way to
achieve their business goals. They were managing their
hiring processes through a traditional ERP system which
had no hiring process automation. The customer needed
an advanced and robust recruitment technology
platform to help them in following business needs:
• Digitize and automate their manual processes such as
job posting, walk-in interview management, interview
feedback, document collection, salary fitment and offer
management
• Improve candidate sourcing to attract passive
candidates as the customer was only sourcing from active
pool of candidates through limited sourcing channels.
Also, the customer was maintaining excels to manage
their candidate’s database which was inefficient and
time-consuming
• Application Tracking system to manage jobs and
candidates in a single database and manage candidate
lifecycle through automation to bring visibility in
recruitment process.
• Transparency and speed in the approval processes as
the customer has a very complex approval matrix which
currently were taken on mail from various business
stakeholders for every new hire which delayed hiring
processes
A BPM COMPANY WITH 350+ CLIENTS, 10 INDUSTRIES & 16 COUNTRIES GLOBALLY HAD A
CHALLENGE OF HIRING BEST TALENTS THROUGH A DIGITAL RECRUITMENT TECHNOLOGY SOLUTION TO HELP THEM
ATTRACT TALENT FASTER,
IN AN EFFICIENT WAY
• Talent matching for niche-skills as currently the they
had no-way to map the job skills and source best fit
candidate accordingly
• Optimize high cost-to-hire and time-to-hire as they
had long, manual processes which limited the
recruiter’s productivity
• Integrated recruitment platform with pre-integrated
screening and assessment solutions
• Improve user experience for Candidate, Hiring
Manager, Recruiter, Employees & Agencies
• Real time dashboards and analytics as the customer
was not able to experience a real time snapshot of the
various recruitment information.
5X Faster JOB REQUISITIONCREATION
THE SOLUTION
03
After an extensive assessment of leading recruitment
solutions in the market, the customer chose to replace
their traditional ERP system with PeopleStrong’s Alt
Recruit – an unified, intuitive and intelligent recruitment
technology platform which offered a configurable
workflow based design which helped in automating &
digitizing their end-to-end hiring processes starting from
job description (JD) to joining. This included key process-
es such as ready-to-use job templates, intelligent skill
recommendations, one-click job posting, unified sourcing,
instant candidate match-making, conducting
best-in-class assessments, candidate-centric processes
such IVR & video interviewing for screening & shortlist-
ing, configurable salary fitment calculations, digital offer
approvals & roll-outs, pre-joining documentation &
ensuring seamless joining of candidates.
Following the quick and successful implementation of
PeopleStrong Alt Recruit, the customer started realizing
the benefits for end-to-end recruitment process. Within 6
months from the launch, the company’s achieved
following key benefits:
8X Faster INTERVIEWSCHEDULING
6X Faster CANDIDATEDUPLICATION CHECK
5X Faster CANDIDATE CREATION
20% Faster CANDIDATE SOURCING
30% Faster CANDIDATE SCREENING
1 TOUCH DIGITAL DATA INTELLIGENCE& REPORTS
2X Faster DOCUMENT COLLECTIONPROCESS
Quick Job Creation,Configurable Workflows
Increased Talent Pool,Reduced Sourcing Time
Enhanced Match-Making,Streamlined Hiring Processes
04
• Quick Job Requisition: With existing job templates their
hiring managers and recruiters could create jobs quickly
at a click of a button.
• Skill Recommendations: With job taxonomy and skill
recommendations, the customer’s recruitment team was
able to find the changing trends of jobs and refine their
talent search as per relevant skillsets in the market.
• Configurable Workflows: Configurable job requisition
and approval workflows helped them in automating their
complex job approval matrix based on various job
parameters such as location, business functions,
hierarchy bands, confidentiality and other parameters.
• Unified Sourcing: The recruitment team of the
customer started to post their jobs and sourcing
candidates instantly across 50+ sourcing channels -
leading job boards, social media websites, company’s
internal database, employee referrals, career pages and
vendor portals without juggling between portals manually.
The software automatically removed duplicate candidates
helping in improving candidate database.
• Larger Talent Pool: Alt Recruit not only helped their
recruiters to source active candidate who applied for their
jobs but also auto-matched the passive candidates which
could be potentially best fit for their job requirement thus
improving the talent pool.
• Simplified Candidate Creation: As customer had long
queues for walk-in interviews, the bulk parsing feature
helped them to upload, segregate & auto-match
hundreds of paper resumes in a single click while
removing duplicate entries. Alt Recruit’s Chrome
extension helped them to auto-parse digital candidate
profiles quickly from major social sites.
• Better Candidate Experience: The customizable
candidate portal helped in building customer’s brand and
contextual & timely communications helped in increasing
candidate experience.
Improved Productivity,Faster On-Boarding
05
• Match-Making: Powered by AI & ML, Alt Recruit’s
match-making capability helped customer’s recruiters to
screen, sort and shortlist best talent based on their
match scores which reduced their screening efforts
• Streamlined Processes: Pre-integration with the next
gen platforms such as best-in-class assessments, video
interviews and IVR based screening helped in
streamlining their screening processes while reducing
screening time by 30%. Also, customer leveraged
integrated Microsoft Outlook for interview management
and mobile app for voice-interview feedback
• Realtime Talent Analytics: Insightful dashboards and
all-inclusive reports with 50+ crucial metrics tracked
customer’s talent pipeline regularly. This proactively
helped recruiters in keeping a track of their talent needs
• Digital Onboarding: Features such as digital document
collection and online offer approval by candidates helped
the customer in going paperless. Candidate were able to
complete all their joining formalities before the day of
joining thus improving overall joining ratio. These
automations released talent acquisition team’s bandwidth
from repetitive manual tasks enabling productivity.
• Enhanced Productivity With Mobile: With Alt Recruit
mobile application, the customer’s internal employees
were able to refer their company’s open positions
instantly on social media. Also, availability of candidate’s
assessment results and audio interview feedback on
mobile helped in increasing recruiter’s productivity.
• Configurable Salary Fitment: The manual salary
approval processes were replaced by configurable
system-driven salary approval matrix. Alt Recruit was
configured to create a complex 4*3 grid salary approval
matrix to optimize salaries and reduce customer’s
bottom-line expense
RESULTS DELIVERED
06
1. Streamlined RequisitionCreation & Management
2. Unified EffortlessSourcing
4. Online & MobileInterview Management3. Efficient Screening
5. Optimized Salary Fitment 6. Seamless Offer & Joining
5X Faster TIMES FASTERREQUISITION
CREATION
20%REDUCTION IN
SOURCINGTIME
100%ONLINE TRACKINGOF APPLICATIONS
30%REDUCTION IN
SCREENINGTIME
50%HIGHER JOINING
CONVERSION
100%ONLINE FITMENT
APPROVALPROCESS
The customer is a leading global business process management (BPM) company with 350+ clients across
10 industries and 16 countries globally. Its BPM solutions offers combination of operational excellence
with deep domain expertise in many industry verticals, namely banking and finance, healthcare,
insurance, manufacturing, media and entertainment. It has more than 34,000+ professionals working in
52 delivery centers across the world.
ABOUT THE CUSTOMER
PeopleStrong is the largest HR Technology and Talent Acquisition solutions company in India. For a
decade now, our technology solutions and services have been enriching experiences at work for
700,000+ users at 250+ organizations across 14+ industries. On our journey to writing the
#NewCodeofWork, we deliver end-to-end HR technology solutions through PeopleStrong Alt, our next
generation HR SaaS technology product. Along with Alt product suite, our Talent Acquisition,
Recruitment and Consulting services leverages cutting edge AI powered recruitment technology
blended with best-in-class service delivery capabilities to keep organizations talent ready for the future.
We are the first company in the HR space to be successfully assessed on SSAE18 and have recently won
the prestigious CIO’s Choice 2019 Award for Best Talent Management on Cloud.
ABOUT PEOPLESTRONG
07
To know how our experts can help push your business forward, drop a mail to marketing@peoplestrong.com
or visit us at www.peoplestrong.com
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