Transcript
We will talk about...
Intro
Brazil will be the host of 2 major sport events.
This represents New Challenges to: • Security• Safety• Health• Transport
Keep the public system working
&Support Major events
June/2013 – The Test EventStadiums, Hotels, Transportation, Security, Safety,
Health System…
It also test the CICC-RJ infrastructure and 6-year Planning
However…unexpected events happen
Things can go wrong
Our goal here isto present how the CICC-RJ
manage this unexpectedsituation of social unrest in
Rio during the Confederation Cup
Showing
Resilience X
Brittleness
We Hope…that this study will be useful not only for the CICC-RJ, as well as to
other C2 centers…
We Hope…Contribute with other studies that seek to understand why things go
wrong and why…
We Hope…Listen your feedback.
The ICCS
Integrated Command and Control System
ICCS aims to…Ensure the communication flow
between C2 Centers
Provide a National Planning
Receive, organize and share
feedback of actions incidents, etc.
Federal Government
CICC-N
CICC-R
CICC-M CICC-L
Security Response and Multi-agency Protection
Mayor / City Operations
State Government
National Coordination
Regional Command and Control Centers
Security Response Decentralized Tactical Protection
Rio de Janeiro C2 Center
CICC-RJ
CICC-RJ is the main
element in thecoordination of
security and safety actions in Rio de Janeiro
State
SecuritySafety
Transportation
Communication
Public Administration
More than 20 agencies
Daily Operations
Mega Events Support and
CrisesManagement
In this room they have aCommon Operational Picture (COP) showing• Schedules• Television News• City Traffic Information• Real-time monitoring cameras (streets, roads, stations)
The COP is managed by CICC-RJ CoordinationAgencies responsible for answering emergencies sit closer to COP.
Military Police
Fire Fighter Department
State Civil Defense
Mobile Emergency Service
What happened?
The unexpected Situation
Brazil
is known for…
Beautiful places
Happiness
Passion for Soccer
In late May, an increase of 20 cents in bus fares in several Brazilian cities
Started a series of protests
It took everyone by
surprise
Large protests are not common in
Brazil
1992 – President Collor
Impeachment
Diretas Já - 1984
1968 – End of Dictatorship
45 years since the last violentprotests.
What was new?
• Happened all over the country even in interior cities.
• They had no specific claim.
• There was no political or social leadership.
• The use of internet and social networks.
• Violence.
Understanding what was done.
Cognitive Task Analysis
CTA is a set of tools and techniques used to understand how people
think: how their mind work, what they struggle with, how they manage
to perform complex work adeptly and pluck inventive solutions…
“
”(Crandall, Klein and Hoffman 2006)
Knowledge Elicitation Data AnalysisKnowledge
Representation
Knowledge Elicitation
Documentary research
5 Interviews (CDM)
Observations
Data Analysis
Identifying Themes
Cataloguing Cues and Patterns
Capsulizing Incidents
Knowledge Representation
Timeline
Paper&
Brittleness
Results
Resilience
Results
Conclusion
Who we are.
Authors
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