Transcript
PresentationThe Grievance Meeting
Time to PresentOpinions vs. facts
Facts vs. hearsay
Facts must be relevant
Grievant PreparationWhat will happen
What advocate will say
What advocate anticipates management will say
Advocate is the lead – grievant will follow
Non-Verbal SignalsPassing notes
Hand on wrist
Request caucus
Grievant RehearsalWhat will be said
When it will be said
Rehearse presentation
Check emotions
Grievance NegotiationsDetermine bottom line before meeting
Settlement should not undermine contract
Union has final say on remedy
Unacceptable remedy appealed to next step
ChecklistBuild your best case
Anticipate managements behaviors/actions
Prepare responses/rebuttals
Grievance NegotiationSeparate people from problem
Negotiate interests and not problems
Invent options for mutual gain
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