Ppt module 5 youth work programs v 21.01.2013
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Module 5
Youth Work
Programs
CHCCS503B: Develop implement and review
services and programs to meet client needs
CHCYTH505E: Support youth programs
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Youth Programs
Youth programs refers to the formal
activities that youth may engage in which
support them in life through peer and adult
interaction and /or to develop important
necessary skills for a good future.
Youth workers both endeavour to engage
young people in external programs and
activities as well as provide them through
their own services.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Identify programs and service
requirements to meet client needs in the
wider community
We’ve all heard the term don’t reinvent the
wheel...
What do you think this means?
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Identify programs and service
requirements to meet client needs in the
wider community
Think about all the activities that may be
available in your own community that may
meet the needs of a young person to
support or train them for the future...
Discuss in group of three
Share with larger group.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Identify the activity / program required
that can be delivered by the youth work
service
As well as external services and programs
that we can refer our clients to, we may
have to design programs that can be
offered by our service.
Naturally if we do this we can tailor them
exactly to the needs of the clients we work
with.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Develop and implement programs for
meeting client needs
Think about different groups of young
people and the specific needs they might
have.
How many special needs groups can you
think of?
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Here are a few special needs...
Alcohol and other drugs (AOD) needs
Cultural, religious and linguistic diversity
Risk of self-harm
Gender issues and specific needs of women
and/or men
Community education
Aboriginal and Torres Strait Islander youth
Mental health
Homelessness
Family breakdown
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Special needs considerations...
Sexual health/identity
Disability
Access: distance – rural & remote issues
Access: poor resources for young people,
poor public transport
Poverty: low socioeconomical issues
Limited or lack of education facilities
One child family
Single parent family
Young people in State or Foster care 8
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Special needs considerations continued
• Young women / young men
• Young children
• Relocation
• Abused young people/children
• Corrective services clients
• Community education
• Teenage mothers
• Teenage fathers
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Where clients have disabilities the
following specific knowledge is
required: relevant legislation relating to disability
issues
relevant specific culture and language used
by people with disabilities
knowledge specific to working with families
and family systems
understanding different client requirements
according to different disabilities
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Where clients have disabilities the
following specific knowledge is
required:
networks in the disability sector
consumer needs and rights including duty
of care
principles of empowerment /
disempowerment in relation to people with
disabilities
current issues facing clients
available client services
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required
continued...
principles of access and equity
principles and practices of confidentiality
knowledge specific to working with people
from culturally and linguistically diverse
backgrounds
knowledge specific to working with people
at risk of self-harm
organisation policies, practices and
programs relating to the work role
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required cont.
• organisational work health and safety
(WHS) policies and procedures
• organisation philosophy and guidelines
• rights and responsibilities of people with
disabilities
• understanding of stereotypes of people
with disabilities
• existing services for addressing needs and
rights
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required cont.
awareness of own
attitudes to people with
disabilities
awareness of
discriminatory actions
common risks to safety
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Where clients experience mental health
issues the following specific knowledge is
required: structural, political and other social factors
which operate to maintain discrimination
against people affected by mental health
problems
structural, political and other social factors
which can be addressed to improve mental
health promotion, such as:
Gender / age / ethnicity / culture / language
/ socioeconomic status
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required continued...
broad knowledge of mental illness
internal structure of the mental health
system and its relationship within the
broader context of health services, welfare
services and government
policies relevant to mental health at
national, state and local level
relevant agencies and services which may
assist in promoting and advocating for
mental illness and/or psychiatric disability
issues 16
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required continued...
political lobbying processes
use of media for advocacy purposes
key stakeholders and how to access them
understanding of the balance between the
rights of the general community and the
rights of people with a mental illness
and/or psychiatric disability
relevant regulatory, legislative and legal
requirements relating to mental health
issues
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required continued...
knowledge specific to working with people
from culturally and linguistically diverse
backgrounds
knowledge specific to working with people
at risk of self-harm
working with clients with alcohol and other
drugs issues
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Where clients experience AOD issues
the following specific knowledge is
required:
Range of Alcohol and Other Drug (AOD)
specific treatment and intervention options:
detoxification, in-patient treatment
programs, outpatient treatment services,
and brief interventions
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
AOD specific knowledge required...
Legal and organisational knowledge:
legal and organisational requirements for
client registration, allocation and referral
organisation policies on reporting and
confidentiality
organisation policies and procedures for
documenting work with clients
understanding agency role, agency target
group and the impacts on the local
community
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Where clients experience AOD issues
the following specific knowledge is
required:
Effects of Alcohol and Drug use:
signs and symptoms of medical risk
associated with AOD use
stages and symptoms of AOD withdrawal
basic health issues relating to alcohol and
or other drug use e.g. malnutrition, blood
borne diseases, skin infestations
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
AOD specific knowledge required...
effects of drug use on health, cognitive,
social, emotional development and impact
on others
basic pharmacology - types of drugs; dose
levels; effects of specific drugs; tolerance;
treatment approaches broadly
the effects of alcohol related brain injury
range of cultural contexts - lifestyle, set of
beliefs, customs
client empowerment/disempowerment
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
AOD specific knowledge required...
• consequences and effects of drug
substitution/replacement
• effects of prescribed drugs and the use of
other drugs
• patterns of drug use in Australia and the
local community
• range of use and use scenarios e.g.
lifestyle context of illegal drug use
• legal issues
• legal status of drugs 23
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
AOD specific knowledge required...
harm minimisation including a range of
approaches: prevention, early intervention,
abstinence, specialist treatment, supply
control and safer drug use
common relapse precipitants
a range of strategies for working with
clients
strategies to promote participation in
programs
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
AOD specific knowledge required...
rights of workers and clients
different lifestyles
self-esteem, abuse issues, self-
awareness, own biases, ethical obligations
in helping relationships
types of counselling e.g. motivational
interviewing, brief and intensive
intervention, relapse prevention
working with clients at risk of self-harm
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
AOD specific knowledge required...
• legal issues surrounding AOD use
• Policy: public health model - interaction of
impact of drugs, individual and the
environment
• protocols around use of interpreters
• case management principles
• client-centredness
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Specific knowledge required cont.
suicidal or self-harming behaviour, ideation
or intention
no-suicide contracts and other protective
strategies
links between predisposing factors for self-
harm, drug use and mental health
problems
legal and ethical obligations regarding
clients at risk of self-harm or with mental
illnesses
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Other specific need areas...
Divide into small groups and choose a
specific need area for a group of young
people.
Discuss the needs and the knowledge
base required for the youth workers in this
area.
Provide an informal report back to the rest
of the group with ideas the group came up
with.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Design and development of client
services and principles of effective service
delivery
Discuss: In creating a program or activity for
a specific group of young people what
important things might you need to consider?
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Youth program development stages
Stage 1. Planning
Stage 2. Develop
Stage 3. Implement
Stage 4. Monitoring
Stage 5. Review
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Design and development of client
services...
Who has input on the design?
What the purpose of the activity is?
What WHS issues might be involved?
How you will monitor the program?
What evaluation mechanisms you will put
in place?
What staff will support the activity?
How you will promote the activity?
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Service provision by organisations;
associated policies & procedures
In providing services to clients there
will need to be associated policies and
procedures.
What are policies and procedures?
Who writes them?
Where are they kept?
How often should youth workers refer to
them?
Why are they important? 32
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Strategic planning and organisation
development
Programs don’t exist in a vacuum; they are
part of the goals of an organisation.
Programs should be created in response to
the strategic planning and development of
the organisation.
It is not good if the organisation starts to
develop programs without a plan in place.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Strategic planning and organisation
development
DISCUSS: Why would this
be a problem?
What about the need to be
responsive to opportunities
and client needs?
Do we rigidly stay with the ‘5
year strategic plan’?
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Evaluation principles and practices
What are the principles of evaluation?
• Broad samples
• Unbiased evaluation tools
• Use of a number of evaluation tools
• Valid interpretation of the results (by a third party)
• Clear summary of results
• Suggestions for improvement
• Step by step strategies for implementation of
improvement.
• Regular evaluation provides good direction for a
program or service.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Evaluation principles and practices
Evaluation practice tools might include:
Oral feedback, Observation of benefits to clients
(through certain measure like: job acquisition or
changed attitudes etc), rates of participation, 1:1
structured interviews, stakeholder satisfaction
measured through feedback forms, pilot
programs, trials, whole team reviews both formal
and informal, random satisfaction survey,
community forums and consultation, minuted
meetings.
KPI’s for staff (key performance indicators)
for example punctuality of staff.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Legalities and Best Practice models in
Youth Work
Youth Work leaders need an understanding of
Local, State and Federal/Commonwealth
services and associated Commonwealth or
State regulations, acts or guidelines related to
service provision.
We have looked at this in detail in previous
units of competency.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Other areas for youth work managers...
• Community resources
• Cultural differences and practices
• Common health problems encountered in
clients – this may be specific to a region or
a particular population of young people.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Other areas for youth work managers...
• Let’s look at a case scenario.
• You are working in a rural township where
there are a lot of Aboriginal youth. One of
the issues you are concerned about is lack
of good nutrition for the young people and
the predominant problems of diabetes that
could develop.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
What you could do....
You look at a breakfast program in the
local high school. You approach the
Rotary club for financial and practical
support as well as the local Catholic and
Adventist churches.
You ask for support from the
local elders in identifying
traditional foods.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
What you could do...
Ask for help from local dietician to research the
nutrition value in the local traditional foods and
the benefits to the body.
You get interested teachers to develop resources
to inspire young people to build their bodies for
life through great eating.
Compare the dietary nutrition in traditional foods
and quality available breakfast foods.
You invite an Indigenous sports hero to speak to
the youth.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Prepare activity/program, plan & deliver
After researching needs and responding to
the goals of an organisation YOU may
have to create an activity or program plan.
Here is an outline of how you would do this.
1. Undertake appropriate planning to ensure
client needs are identified clearly
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Prepare activity/program, plan & deliver
2. Put in place mechanisms to ensure client
service information is recorded,
maintained and applied to future client
dealings so service developments are well
informed and appropriate
3. Develop programs as required
4. Review client services in consultation with
clients and other relevant people including
primary health practitioners
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Prepare activity/program, plan & deliver
5. Monitor client service delivery to ensure it
upholds the organisation's reputation,
addresses individual client differences and
meets duty of care responsibility
6. Identify and address problems in addressing
client needs in accordance with organisation
procedures
7. Maintain all relevant documentation relating
to clients, service delivery and communicate
in accordance with organisation procedures
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Prepare activity/program, plan & deliver
8. Maintain high standards of client service
delivery in line with procedural and
legislative requirements
9. Seek provision of services from other
workers, agencies or primary health
practitioners as required
10. Facilitate strategies and opportunities to
meet the needs of people and develop
according to organisation policies and
procedures
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Prepare activity / program plan and
deliver it.
11. Facilitate individual differences, rights,
needs and preferences within programs
12. Incorporate special needs in the
development of programs and services
13. Communicate the needs of clients to
carers and other workers as required
14. Make available appropriate program
resources
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Monitor and review programs
To keep a good handle on what is
happening within activities and programs it
is important that you monitor and review
things.
DISCUSS
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Monitor and review programs
How can you do this?
Talk to staff
Talk to the young people
Take time to observe what is
going on.
Listen to other feedback from
community members or other
stakeholders.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Monitor and review programs
Other things you should be aware of:
1. If the program or activity is new or
changed, ensure changes to the service are
within policy and budgetary frameworks!
2. Make sure that your staff are adequately
trained for the activity or program.
49
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Monitor and review programs
3. Modify specified aspects of the activities
or programs or service delivery as needed
to meet changing client and service
requirements.
For example a new policy has come into
the agency which requires a different ratio
of worker to client; you need to implement
this immediately.
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Monitor and review programs
4. Ensure changes to client services are
within procedural and legislative
requirements and maintain high standards
of delivery
5. Before a program gets under way it will be
important that you undertake appropriate
planning to ensure client needs are met
6. Make referrals to external services as
appropriate
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Evaluate activity / program
As outlined previously it is important to evaluate
a program or activity to see if it is meeting the
needs of the participants. To do this:
1. Choose your tools. Define the criteria to
judge the effectiveness of the program in
consultation with clients and stakeholders
2. Evaluate regularly and at various points.
Routinely use appropriate evaluation
strategies during and after program and for
revision and development
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Evaluate activity / program
3. Pull your data together.
Collect, organise and report evaluation
information in a format which is accessible
and meaningful to clients and stakeholders
4. Prepare and present reports as
required
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Essential skills for youth work
managers....
It is critical that you can:
Consult effectively with
client/s
Respond to specific
client needs
Establish and maintain a
network of service
providers, including
health practitioners
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(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
You will also need to:
Analyse client needs
Demonstrate oral
communication skills
required to fulfil the
job role in the
organisation/service
55
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Communication:
Oral communication skills may include:
Active listening, asking questions,
providing encouragement, clarifying
meaning, clarifying a situation, explaining
the needs of young people to other
workers
language used may be English, sign
language or community language
depending on client group
56
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Literacy skills...
Demonstrate literacy competence required
to fulfil the procedures of the
organisation/service:
Language used may be English or a
community language depending on the
service / organisation
Demonstrate written communication skills
required to fulfil the job role as specified by
the service/organisation
57
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Literacy skills...
Written skills may include:
completion of reports or documentation,
selecting appropriate language and
detail depending on the purpose of the
report and the intended audience (e.g. documentation for funding, accreditation
documents, client notes etc)
communication support is incorporated
as required e.g. using dictionaries,
medical books, other reports
58
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Further skills and knowledge.,..
Demonstrated reading skills required to
fulfil the job role as specified by the
service/organisation
Skills may include reading written material
such as policies, procedure manuals and
program materials, understanding and
interpreting their content
59
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Further required skills...
Demonstrate application of skills in:
Consultation
Strategic planning
Organisation development
Review and evaluation
Safe and effective use and coordination of
relevant technology in line with work
health and safety (WHS) guidelines
60
(c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013
Youth Work programs
To get a program up and running you
need to develop an enormous range of
skills...
Often when you are
passionate about the
needs of young people
you launch out into the
unknown and make
things work... learning
as you go
Before you know it...your an expert! 61
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