Transcript
LEADERSHIP
WHAT IS
LEADERSHIP ?
An act that causes others to act or
respond in a shared direction
Art of influencing people by persuasion
and example
Key dynamic force that motivates and coordinates
the organization in the accomplishing of its
objectives.
A Leader must have direction and vision
Clear Vision:
Establish clear goal
Determine specific objectives
Establish a greater sense of urgency
Communicating the vision:
Good Communication
Good Listener
Good Public Relation
Informing Persuading Inspiring
Align people around the vision:
Facilitate people servicing the customer.
Leadership by example.
MOTIVATING
Showing interest in individual
Expressing praise and
appreciation
Reinforce self worth of individual
HIGH ENERGY LEVEL:
Physically healthy
High mental energy
Strong will
LEADERS:
Coaches
Facilitators
Encourage
Team Builders
Visionaries
Earning Trust
Generating Energies
Providing a sense of purpose
Interested in people
Inspiring
Commitment
2 types of Leadership
Transformational Transactional
Empowers
Inspires by vision,
Has a long term focus challenges
Rewards, informally, personally, simplifies
Bargain is talk centered separates home & work.
Has a short term focus.
Coaches sheeted learning,
Rewards, formally, complicates
MANAGERS
ADMINISTRATOR
CONTROLLING
CHECKING
DICTATORS:
Bring a cup of tea
Do it my way
I have no faith in you
Faster! Faster!
Don’t argue
You are fired
You are paid to do
I don’t trust you
Common Mistakes in the managers perception
Halo effectStereo typingSelective perception/attribution
Source: Turrell 1986
Good leadership
Must be positive
Consistent
Responsive to the needs and expectations of the subordinates
Demands self knowledge
Be prepared
Continue…
Effective communicator
Effective management of time
Know the important needs of the subordinates
Can adapt behaviour to change
Achieve Task
Develop Individual
Build Team
Action – Centered Leadership
(Source c. chase 1990)
Redefine
Replan
Rebrief/ remind
Monitor & support
Reevaluate
Monitor & support
Evaluate
Define Objective
Plan
Brief
The Leadership Cycle
Source : C. Chase 1990
The important of delegations
Three main types of delegations Upwards Sideway downward
Upward
The task which would normally be responsibility of a subordinate is passed by the subordinate to a superior
Sideways
‘ where an individual would pass on authority for a job to someone of his or her own level in the organisation’
Downwards
“… is the transfer of the authority for doing something from a superior to a subordinate”
Leadership is:
About change
About taking people from where they are now to where they are need to be.
The Situational Use of Power
Coercive power
Connection power
Reward power
Legitimate power
Referent power
Information power
Expert power
Coercive Power
A follower low in maturity generally needs strong directive behaviour in order to become productive
Connection Power
Reward Power
Legitimate Power
Information Power
Expert Power
Referent Power
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