Transcript
THE POWER OF LISTENINGTED TALK SUMMARY
WHY SHOULD YOU LISTEN?• HTTPS://
WWW.YOUTUBE.COM/WATCH?V=SAXFAVO1OQO
• WILLIAM URY IS A MEDIATOR, WRITER AND SPEAKER, WORKING WITH CONFLICTS RANGING FROM BOARDROOM BATTLES TO ETHNIC WARS.
• CO-FOUNDED HARVARD'S PROGRAM ON NEGOTIATION
• AUTHOR OF THE POWER OF A POSITIVE NO: HOW TO SAY NO & STILL GET TO YES
• CO-AUTHOR OF GETTING TO YES: NEGOTIATION AGREEMENT WITHOUT GIVING IN, TRANSLATED INTO 30+ LANGUAGES
How often do we listen instead of talking???
How often we take listening
for granted??
What is the missing key for
our relationships
and communities??
Its not easy…But it is
NECESSARY to
LISTEN!!!
Less than 2 percent of people have had any formal education on how to listen.
Images go into your long term memory, whereas words live in your short term memory
For example, did you know that we derive 55 % of a message's meaning from the speaker's facial expressions, 38 % from how he says the message and 7% from the actual words spoken?
Less than 2 percent of people have had any formal education on how to listen
Images go into your long term memory, whereas words live in your short term memory
Did you know that we derive 55 % of a message's meaning from the speaker's facial expressions, 38 % from how he says the message and 7% from the actual words spoken?
Listening is a golden key that
costs nothing but it brings huge benefits
Broken relations, families, senseless wars, conflicts, corporate issues could be prevented even before they startExtremely essential tool in Negotiations & human relationships
Understand other
side
Connect
Get “YES”
Reasons to Listen
1. Listening helps us understand the other side!!
You can’t change someone’s mind if
you don’t know where their mind
is!!!
2.Listening helps us
connect.
Listening builds trust and shows
you care
3. Listening help us get to
“yes”Listening lowers people’s defense and opens them up to
compromise.
How do we listen
??
1.we need to listen to
ourselves first and empty our minds of noise and distraction.
2.Our interactions would be much better off if we
genuinely listened, meaning we listen for what’s being said as well as
what’s not being said to
3. Genuine listening spotlights the other person
Put into their shoes, tune to their wavelength
Listen from their frame of reference
4. Genuine listening is
listening the other person’s underlying emotions, feelings
and needs
Listening could be learned and
practiced everyday!!
The age of Communication has to
be changed to the age of Listening!!
Leaders should listen to avert numerous problems!!
Listening is Chain Reaction & ContagiousInviting you to START!!
Prepared by Sowmya, PGP30108, IIM Lucknow, as part of MBA course Personal Branding (www.MBASkills.IN) taught by
Prof Sameer Mathur
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