People Asset Management

People Asset Management

Nov 2012

Working together withNorthumbria University

People Asset Management:-OH Team

Trevor Le Grove Senior Occupational Health Adviser

Sue Lambert

Occupational Health Administrator

Joyce Goundry Staff Occupational Health Administrator

Michael Sharp Clinical Operations Manager

Briefing Contents

The University priorities for Occupational Health provision

Introduction to PAM The role of occupational health Rehabilitation, Absence, Health SurveillanceQuestion time

Occupational Health

• The University focus for Occupational Health: building on the existing provision

• Providing added emphasis on Wellbeing and preventative support

• Providing on-site provision• Promoting and supporting the on-going health

and wellbeing of staff

Occupational HealthMain priorities for the service are:

• To promote and protect the health and well-being of staff to create a healthier/happier and productive workforce.

• Proactively manage sickness absence.• Provide early intervention and rehabilitation to help reduce absence.• Support employees in feeling fitter and active longer.• Measure performance and provide regular reports to HR and senior

managers.• Provide an excellent clinical service with consistent, impartial and reliable

support.

People Asset Management Ltd

Formed in 2004 the business supports over 400,000 employees and provides a full range of occupational health services:

Absence management and rehabilitation, Health promotion, Health surveillance, Management support, Wellbeing & EAP.

Optimum Delivery ModelOur Services

The University currently works with PAM to provide occupational health advice. The University continues to access both physiotherapy and counselling services with our existing suppliers.

Onsite

National Clinic

Network

Our Experience

20 years experience in providing medical advice, operational management and employment law advice.

Identified gaps, review health needs in services & work in partnership

Empathise with business challenges delivering pragmatic solutions

People Asset Management’s approach

PAM’s Occupational Health services manage the effect of work on health and health on work.

We concentrate on employee performance, wellbeing, fitness, rehabilitation, suitability and safety issues linked to health at work.

We aim to provide clear pragmatic advice that our clients and employee’s understand and value.

Best Practice in the NHSClinical Governance

Employee Feed back Clinical Skills Matrix

Dedicated Coaching Structured CPD

Consultation Policy

We operate to our consultation policy in order to ensure consistency of service

Employees and managers can access this It is there to protect and advise everyone

Employee Employer Clinician

Reducing Sickness Absence Strategy

Management Information

OCCUPATIONAL HEALTH INFORMATION ONLINE

IT System - OHIO

Future State:-referring

Referral Time scale

Managers gather

information

Referral submitted

Online

Appointment confirmed

with employee

Email confirmation to manager

of appointment

details

Consultation takes place

Report or update email to

Managers

Employee confirmation phone text email post

Day 1 Day 2 to Day 11 Day 12

Health surveillance &

vaccination recalls with recall

date and traffic light warning

system

Making a Referral

Meet the employee to discuss health issuesMake any adjustments to support the employee complete ALL appropriate risk assessments.When a referral is required then:1.Complete the referral process via our online OHIO system2.Advise and discuss with employee of your intent to refer (Incomplete referral forms will be returned)

Making a Referral Gather supporting paperwork, scan and save to your desktop Decide which type of Referral you wish to make Complete the relevant Referral form, previously saved to your computer On Welcome page, click the Make a Referral button.

3 Key Questions

For EVERY referral the OHA should always know from the manager:

1.Why is the referral being made?2.What can be done & what has been done to

resolve the matter in question?3.Any additional information that may have a

bearing on the consultation?

A good occupational health report

Provides advice with scope to manageDoes not tell how to manage Is evidence based, checklists, HADS,

assessment updatesTells management new information Is clear and understood by managersAdvice is practical, specific and “operationally

feasible”

An exampleAn employee can return to work on light duties.An employee can return to work with the

following adjustments, Lifts up to a maximum 15kg Week 1 expect 50% productivity Week 2 expect 75% productivity Week 3 100% productivity Return to work is subject to the above adjustments

being operationally feasible and in discussion with the line manager.

Impartial Advice

As specialists the OHA will provide clear practical advice even if the answer to the question is not as the employee or manager may desire.

It is an independent unbiased opinion. Both Employees & Employer must Trust the opinion of

the OH Department & work together to support a return from absence or a reduction in absence and improvement in Wellbeing.

Health Surveillance

Consistent Delivery Standard operating procedures / governance Risk based

►Efficient planning of recall programme Planned to minimise disruption to operational activity Maximise efficiency by grouping employees

►Clear & concise reporting format►Use of MI to identify trends►Safe & Legal compliance

Health Surveillance

Management InformationAdded Value

National health campaigns updated monthly

RSS News Feeds providing regular and frequent updates

PAM ‘Medicine Chest’ providing 9000 pages of health advice and information

Quarterly Newsletter (Compass) providing health & wellbeing information

Links to other services e.g. EAP and online pre-placement screening

Support

Support is available from the OH Team -

Sue Lambert Occupational Health Administrator Health Centre Sutherland Annexe 0191 227 (4033) sue.lambert@northumbria.ac.uk