People Asset Management Nov 2012 Working together with Northumbria University
Mar 15, 2016
People Asset Management
Nov 2012
Working together withNorthumbria University
People Asset Management:-OH Team
Trevor Le Grove Senior Occupational Health Adviser
Sue Lambert
Occupational Health Administrator
Joyce Goundry Staff Occupational Health Administrator
Michael Sharp Clinical Operations Manager
Briefing Contents
The University priorities for Occupational Health provision
Introduction to PAM The role of occupational health Rehabilitation, Absence, Health SurveillanceQuestion time
Occupational Health
• The University focus for Occupational Health: building on the existing provision
• Providing added emphasis on Wellbeing and preventative support
• Providing on-site provision• Promoting and supporting the on-going health
and wellbeing of staff
Occupational HealthMain priorities for the service are:
• To promote and protect the health and well-being of staff to create a healthier/happier and productive workforce.
• Proactively manage sickness absence.• Provide early intervention and rehabilitation to help reduce absence.• Support employees in feeling fitter and active longer.• Measure performance and provide regular reports to HR and senior
managers.• Provide an excellent clinical service with consistent, impartial and reliable
support.
People Asset Management Ltd
Formed in 2004 the business supports over 400,000 employees and provides a full range of occupational health services:
Absence management and rehabilitation, Health promotion, Health surveillance, Management support, Wellbeing & EAP.
Optimum Delivery ModelOur Services
The University currently works with PAM to provide occupational health advice. The University continues to access both physiotherapy and counselling services with our existing suppliers.
Onsite
National Clinic
Network
Our Experience
20 years experience in providing medical advice, operational management and employment law advice.
Identified gaps, review health needs in services & work in partnership
Empathise with business challenges delivering pragmatic solutions
People Asset Management’s approach
PAM’s Occupational Health services manage the effect of work on health and health on work.
We concentrate on employee performance, wellbeing, fitness, rehabilitation, suitability and safety issues linked to health at work.
We aim to provide clear pragmatic advice that our clients and employee’s understand and value.
Best Practice in the NHSClinical Governance
Employee Feed back Clinical Skills Matrix
Dedicated Coaching Structured CPD
Consultation Policy
We operate to our consultation policy in order to ensure consistency of service
Employees and managers can access this It is there to protect and advise everyone
Employee Employer Clinician
Reducing Sickness Absence Strategy
Management Information
OCCUPATIONAL HEALTH INFORMATION ONLINE
IT System - OHIO
Future State:-referring
Referral Time scale
Managers gather
information
Referral submitted
Online
Appointment confirmed
with employee
Email confirmation to manager
of appointment
details
Consultation takes place
Report or update email to
Managers
Employee confirmation phone text email post
Day 1 Day 2 to Day 11 Day 12
Health surveillance &
vaccination recalls with recall
date and traffic light warning
system
Making a Referral
Meet the employee to discuss health issuesMake any adjustments to support the employee complete ALL appropriate risk assessments.When a referral is required then:1.Complete the referral process via our online OHIO system2.Advise and discuss with employee of your intent to refer (Incomplete referral forms will be returned)
Making a Referral Gather supporting paperwork, scan and save to your desktop Decide which type of Referral you wish to make Complete the relevant Referral form, previously saved to your computer On Welcome page, click the Make a Referral button.
3 Key Questions
For EVERY referral the OHA should always know from the manager:
1.Why is the referral being made?2.What can be done & what has been done to
resolve the matter in question?3.Any additional information that may have a
bearing on the consultation?
A good occupational health report
Provides advice with scope to manageDoes not tell how to manage Is evidence based, checklists, HADS,
assessment updatesTells management new information Is clear and understood by managersAdvice is practical, specific and “operationally
feasible”
An exampleAn employee can return to work on light duties.An employee can return to work with the
following adjustments, Lifts up to a maximum 15kg Week 1 expect 50% productivity Week 2 expect 75% productivity Week 3 100% productivity Return to work is subject to the above adjustments
being operationally feasible and in discussion with the line manager.
Impartial Advice
As specialists the OHA will provide clear practical advice even if the answer to the question is not as the employee or manager may desire.
It is an independent unbiased opinion. Both Employees & Employer must Trust the opinion of
the OH Department & work together to support a return from absence or a reduction in absence and improvement in Wellbeing.
Health Surveillance
Consistent Delivery Standard operating procedures / governance Risk based
►Efficient planning of recall programme Planned to minimise disruption to operational activity Maximise efficiency by grouping employees
►Clear & concise reporting format►Use of MI to identify trends►Safe & Legal compliance
Health Surveillance
Management InformationAdded Value
National health campaigns updated monthly
RSS News Feeds providing regular and frequent updates
PAM ‘Medicine Chest’ providing 9000 pages of health advice and information
Quarterly Newsletter (Compass) providing health & wellbeing information
Links to other services e.g. EAP and online pre-placement screening
Support
Support is available from the OH Team -
Sue Lambert Occupational Health Administrator Health Centre Sutherland Annexe 0191 227 (4033) [email protected]