Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation.
Post on 26-Dec-2015
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Oracle’s User Productivity Kit
Beth RenstromPrincipal Product Manager, User Productivity KitAdaptive Business SolutionsOracle Corporation
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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Agenda
• User Competency and Support • Why is it Important to you and to Oracle?• Competency and Support Challenges• Implementation Challenges
• What is the User Productivity Kit (UPK)?• UPK Demo• Q&A
Importance of User Competency
Importance of Training End Users
• Excessive support cost• Untrained users require 3 to 6 times more support
than trained users *
• Decreased productivity• Untrained users take up to 22.5 hours to achieve the
same skill level that it takes a trained employee 5 hour to achieve*
*Gartner
End User Competency Challenges
• How do I address “pre-go-live” training and “post-go-live” support?
• How will I address new-hire training?
• How do I address local and remote users?
• How do I provide standardized content across multiple content development efforts and lines of business?
• How will I providing localized content for global rollouts?
• How will I deliver training? Classroom training? Web-based training? Both?
• Can I leverage existing content?
Development Challenges
• Resources – who is going to do the work?• Limited training, business, and technical resources.
• Time – do we have the time to do the work? • Instructor-led training development time 40:1.• Web-based training development time 200:1.
• Budget – do we have the budget to do the work?
The ASTD Media Selection Tool for Workplace Learning by Raymond J. Marx.
Implementation/Upgrade Challenges
• How will I manage change in my organization?
• How can I minimize risk to my company?
• Should I change my business processes or should I customize the application?
UPK Throughout the Software Lifecycle
Go-LiveProcess Guides
User Acceptance
Test Scripts
Instructor-led Training
Web-based Training
Job Aids
Simulations
Application Coach
Job Aids
Usage Tracking Usage Tracking
UPKDeveloper Single Source Development and Customization
Documentation TrainingPerformance
Support Material
Multi-user Content Management Capabilities
Check In/Check Out Version Control History Rollback
Language Capabilites
English*
French*German*
Spanish *
Japanese*
Swedish
Canadian French
Italian
Portuguese
Danish Mexican Spanish
Chinese (Simplified)
Norwegian
Dutch
The UPK Developer can export custom text to an .xliff or .doc format
Localized screens are
captured with ‘re-record’
mode
*UPK Developer Languages
<Insert Picture Here>UPK Demonstration
Best Practice Implementation/Upgrade/New Feature Rollout” with UPKBlue-
printingBlue-
printingDesign / Config
Design / Config TestingTesting Pilot /
TrainingPilot /
Training Go LiveGo Live Maintenance& Support
Maintenance& Support UpgradeUpgrade
Content Creation and MaintenanceContent Creation and Maintenance
Test ScriptsTest Scripts Test ScriptsTest Scripts
System Process DocumentsSystem Process Documents SPDsSPDs
Simulations / PracticeSimulations / Practice
Assessment ExerciseAssessment Exercise
Training ManualsTraining Manuals
Performance SupportPerformance Support
Job AidsJob Aids
UPK Content
• Human Resources (249)• Payroll for North America (141)• Benefits Administration (72)• Time & Labor (61• ePay (9)• eProfile (15)• eBenefits (14)• ePerformance (45)• Learning Management (83)• General Ledger (73)• Receivables (132)• Payables (55)
• Asset Management (85)• Project Costing (58)• Contracts (154)• Grants (41)• Expenses (34)• Student Administration (382)• Planning and Budgeting (67) • Order Management (87)• Billing (91)• Purchasing (177)• Inventory (111)
• eProcurement (34)• Reporting Tools for HRMS (42)• Reporting Tools for Financials/ESA
and Supply Chain Management (49)• Reporting Tools for Campus
Solutions (38)• Fundamentals for HRMS (23)• Fundamentals for Financials/ESA
and Supply Chain Management (23)• Fundamentals for Campus Solutions
(23)
Enterprise Modules ver. 8.8, 8.9 ,9.0
• Talent Acquisition Manager
• Enterprise Portal • Absence Management
Future Enterprise Modules – ver 9.0• eCompensation Manager
Desktop
• eProfile Manager Desktop
• Reporting Tools for PeopleTools
• HelpDesk for Human Resources
UPK Content – JDE E1
EnterpriseOne Modules Topics (459)ver. 8.9, 8.11, 8.12
• General Ledger • Accounts Payable • Accounts Receivable • Inventory
• Manufacturing – PDM • Procurement and Subcontract
Management • Fundamentals
8.12• Price Management (incl.
Adv. Pricing)
• Fixed Asset Accounting • Sales Order Management
Future EnterpriseOne Modules - Targets9.0
• Real Estate
• Homebuilder • Food & Beverage• Configurator
UPK OnLine Training & Support
UPK Paper Documents
• Job Aids
• System Process Docs
• UA Test Scripts
• Instructor & Student Classroom Guides
UPK Usage Tracking
“If I were talking with someone at another firm, I’d ask them how long it takes them to develop content, and I’d say, ‘You
can cut that down by at least 75 percent.’ What used to take us 8 weeks to complete, we can now complete in a week. I'd then
ask them how many tools they were using, and I’d say,
‘Picture yourself with one, Oracle’s User Productivity Kit.’
MaryEm Musser, BDO Seidmen, LLPAssistant Director Technology Training Initiatives
'UPK is instrumental in our international training deployment. We believe we will meet our goal of significantly accelerating
our overall Oracle deployment and streamlining user acceptance,
system testing, process documentation, and training. '
Steve Fox, Consumer Division, Dolby Laboratories Inc.
Customer Successes
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