Onlinet Service Providers - QMS solution

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and turn it into aand turn it into a

Point of SalePoint of Sale

© 2009 – ONLINET Ltd.

Improve your Improve your

Customer ServicesCustomer Services

Information in a touch

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Agenda

ONLINET – Information in a touch

Create a Top-level customer service

Steps toward higher efficiency with Cisco

Service providers with ONLINET

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Established in 2001 in Hungary

7 subsidiaries in Europe

Largest Customer Directing System supplier in the CEE

Reseller partners in Europe, North-Africa, Middle-East

Deloitte CEE Technology Fast50 and EMEA 500 awards

ISO 9001 certified

Our Partners:

*Each logo is a registered trademark of it’s own company.

ONLINET – Information in a Touch

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What we do ?

Customer Directing System

(Queue Management System)

Information & Self Service Kiosks

IT based Marketing Tools and

Digital Signage

Management supporting software

5*Each logo is a registered trademark of it’s own company.

Finance / Telecommunication / Transport / Industry

Europe / North-Africa / Middle-East

Customer portfolio

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Top-level customer service

How efficient is your Customer Service?

Do you know what to change to make it EFFICIENT ?And more than that – PROFITABLE ?

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Do you know …

… what is the average waiting timein your branch network?

Why is this important ?Why is this important ?

A too long waiting timegenerates unsatisfied customers

and less customers served.A too short waiting time

makes impossible to generatenew sales impulses

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Do you know …

… how long it takes to sell a new product/service to your existing customer and how long is

the after-sales administration ?

Why is this important ?Why is this important ?

The employees sales efficiency hasa new measurement unit.

The effective time spent withcustomers can be measured.

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Do you know …

… which branch was the most efficientin customer service today or this week ?

Why is this important ?Why is this important ?

Reaction time is veryimportant when you make changes

or measure the effectsof a campaign.

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Do you know …

… in a specific branch, which employeesperformance are the best ?

Why is this important ?Why is this important ?

The employees with the bestresults can be rewarded or

promoted and the less efficientemployees can be sent to

additional trainings.

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Do you know …

… that regarding a marketing campaign just startedyesterday, how many customers were interested

today ?

Why is this important ?Why is this important ?

The success and effectivenessof the product, campaign and

channels can be measuredeven immediately.

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Tools

Tools to improve your Customer ServicesTools to improve your Customer Services

Tools to turn it into a Sales PointTools to turn it into a Sales Point

Consulting

Queue & Customer Management System

Management supporting softwares

Consulting

Information & Self Service Kiosks

Digital Signage solutions

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Consulting

Benefits from the Managers perspective

BOARD MEMBERS, CEO, DEPUTY OF CEO, BUSINESS DEVELOPMENT,

BRANCH / REGIONAL / SALES MANAGER

On-line monitoring of every event and workforce, anytime and anywhere

Efficiency continuously measured and evaluated

More channels for sales and cross-sales

Multiple statistics related to almost every aspect of the business

Better short and long-term decisions based on accurate and reliable data

Better strategy planning

Higher success rate

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Consulting

MARKETING MANAGERSEven hourly monitored marketing campaign successGreat long-term savings on printed materials (design/print/distribute/control)Short reaction time to the market needs or competitors campaignEvaluation of each marketing channel for the best results with the less investment

HR MANAGERSIncrease in human efficiency by training and/or reward system only where it is necessaryBetter overview about the “weak” and “strong” employeesBetter distribution of the workforce according to the required services/products

CFO, INVESTMENTSLong-term savings (marketing costs, employment, …)Better targeted investments (regions, products,…)Shorter reimbursement of the investments

Benefits from the Managers perspective

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ONLINET Queue & Customer Management

CDS Desk software

in-branch network

Counter Display

Desk/Clerk/Cashier

CDS software / local database server

Statistics and Real-time monitoring

Dashboard system

County-wide network

Central display or Plasma/LCD

ManagementMarketing

Sales and IT

QMS Regional Server

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Information for profit generation

Managers on every level have access to various

real-time or historical data for statistics:

about employees

about customers

about sales and workforce efficiency

As a result can take immediate actions and are able to

make strategic decisions in

Sales/Marketing/Procurement/Controlling/HR

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Benefits for Clients

„I hate queuing! This is a different way of waiting and being served.”

Comfortable waiting with no queuing

Less stress and impatience

Increased confidentiality

Pre-registration

VIP Customer management

Multiple language selection

Better customer service

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Digital Signage solutions

Indoor central displays

Interactive window display

Information kiosks

Central management/Monitoring /Statistics

Server

Indoor and outdoorDigital posters

Cashier/Clerk

Media Management

Steps toward higher efficiency with Cisco

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Digital Signage applications

as a marketing platform

as an information board (even out of opening hours)

as a branch/customer service modernization

as a self-service platform (even out of opening hours)

as a virtual assistant

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Digital Signage benefits

New communication channel

Attractive

Creation of interactive communication

Replacement of static images withdynamic content

Higher purchase impulses

Cost-efficiency (savings on off-line design, printing, logistic, distribution, local replacement, other related costs)

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Service providers successes

Budapest Electricity Works

North-Hungarian Electricity Works

Croatian Electricity Works

Budapest Gas Works

Regional Gas Works Hungary

Zagreb Gas works

ApaNova Romanian waterworks

Waterworks of Morocco

and several more under contracting phase

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Opportunities with ONLINET solutions

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Information in a touch

Thank you for your attention !

Q & A on

Istvan Ujfalvi

Export Department Executive

+36-70-455-0003

istvan.ujfalvi@onlinet.hu