1 and turn it into a and turn it into a Point of Point of Sale Sale © 2009 – ONLINET Ltd. Improve your Improve your Customer Customer Services Services Information in a touch
Jun 09, 2015
1
and turn it into aand turn it into a
Point of SalePoint of Sale
© 2009 – ONLINET Ltd.
Improve your Improve your
Customer ServicesCustomer Services
Information in a touch
2
Agenda
ONLINET – Information in a touch
Create a Top-level customer service
Steps toward higher efficiency with Cisco
Service providers with ONLINET
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Established in 2001 in Hungary
7 subsidiaries in Europe
Largest Customer Directing System supplier in the CEE
Reseller partners in Europe, North-Africa, Middle-East
Deloitte CEE Technology Fast50 and EMEA 500 awards
ISO 9001 certified
Our Partners:
*Each logo is a registered trademark of it’s own company.
ONLINET – Information in a Touch
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What we do ?
Customer Directing System
(Queue Management System)
Information & Self Service Kiosks
IT based Marketing Tools and
Digital Signage
Management supporting software
5*Each logo is a registered trademark of it’s own company.
Finance / Telecommunication / Transport / Industry
Europe / North-Africa / Middle-East
Customer portfolio
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Top-level customer service
How efficient is your Customer Service?
Do you know what to change to make it EFFICIENT ?And more than that – PROFITABLE ?
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Do you know …
… what is the average waiting timein your branch network?
Why is this important ?Why is this important ?
A too long waiting timegenerates unsatisfied customers
and less customers served.A too short waiting time
makes impossible to generatenew sales impulses
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Do you know …
… how long it takes to sell a new product/service to your existing customer and how long is
the after-sales administration ?
Why is this important ?Why is this important ?
The employees sales efficiency hasa new measurement unit.
The effective time spent withcustomers can be measured.
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Do you know …
… which branch was the most efficientin customer service today or this week ?
Why is this important ?Why is this important ?
Reaction time is veryimportant when you make changes
or measure the effectsof a campaign.
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Do you know …
… in a specific branch, which employeesperformance are the best ?
Why is this important ?Why is this important ?
The employees with the bestresults can be rewarded or
promoted and the less efficientemployees can be sent to
additional trainings.
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Do you know …
… that regarding a marketing campaign just startedyesterday, how many customers were interested
today ?
Why is this important ?Why is this important ?
The success and effectivenessof the product, campaign and
channels can be measuredeven immediately.
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Tools
Tools to improve your Customer ServicesTools to improve your Customer Services
Tools to turn it into a Sales PointTools to turn it into a Sales Point
Consulting
Queue & Customer Management System
Management supporting softwares
Consulting
Information & Self Service Kiosks
Digital Signage solutions
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Consulting
Benefits from the Managers perspective
BOARD MEMBERS, CEO, DEPUTY OF CEO, BUSINESS DEVELOPMENT,
BRANCH / REGIONAL / SALES MANAGER
On-line monitoring of every event and workforce, anytime and anywhere
Efficiency continuously measured and evaluated
More channels for sales and cross-sales
Multiple statistics related to almost every aspect of the business
Better short and long-term decisions based on accurate and reliable data
Better strategy planning
Higher success rate
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Consulting
MARKETING MANAGERSEven hourly monitored marketing campaign successGreat long-term savings on printed materials (design/print/distribute/control)Short reaction time to the market needs or competitors campaignEvaluation of each marketing channel for the best results with the less investment
HR MANAGERSIncrease in human efficiency by training and/or reward system only where it is necessaryBetter overview about the “weak” and “strong” employeesBetter distribution of the workforce according to the required services/products
CFO, INVESTMENTSLong-term savings (marketing costs, employment, …)Better targeted investments (regions, products,…)Shorter reimbursement of the investments
Benefits from the Managers perspective
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ONLINET Queue & Customer Management
CDS Desk software
in-branch network
Counter Display
Desk/Clerk/Cashier
CDS software / local database server
Statistics and Real-time monitoring
Dashboard system
County-wide network
Central display or Plasma/LCD
ManagementMarketing
Sales and IT
QMS Regional Server
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Information for profit generation
Managers on every level have access to various
real-time or historical data for statistics:
about employees
about customers
about sales and workforce efficiency
As a result can take immediate actions and are able to
make strategic decisions in
Sales/Marketing/Procurement/Controlling/HR
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Benefits for Clients
„I hate queuing! This is a different way of waiting and being served.”
Comfortable waiting with no queuing
Less stress and impatience
Increased confidentiality
Pre-registration
VIP Customer management
Multiple language selection
Better customer service
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Digital Signage solutions
Indoor central displays
Interactive window display
Information kiosks
Central management/Monitoring /Statistics
Server
Indoor and outdoorDigital posters
Cashier/Clerk
Media Management
Steps toward higher efficiency with Cisco
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Digital Signage applications
as a marketing platform
as an information board (even out of opening hours)
as a branch/customer service modernization
as a self-service platform (even out of opening hours)
as a virtual assistant
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Digital Signage benefits
New communication channel
Attractive
Creation of interactive communication
Replacement of static images withdynamic content
Higher purchase impulses
Cost-efficiency (savings on off-line design, printing, logistic, distribution, local replacement, other related costs)
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Service providers successes
Budapest Electricity Works
North-Hungarian Electricity Works
Croatian Electricity Works
Budapest Gas Works
Regional Gas Works Hungary
Zagreb Gas works
ApaNova Romanian waterworks
Waterworks of Morocco
and several more under contracting phase
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Opportunities with ONLINET solutions
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Information in a touch
Thank you for your attention !
Q & A on
Istvan Ujfalvi
Export Department Executive
+36-70-455-0003